Frederick M.

Conover
fred.conover@fmcnetworking.net 503A Myrtle Avenue I Horsham PA 19044 484.919.8000

PROFESSIONAL EXPERIENCE
Fanatics, Inc. LEAD SYSTEMS ANALYST (APRIL 2013 PRESENT) Responsible for managing all aspects of end-user PC provisioning including; setup of hardware, software, network/email accounts, peripherals, and mobile phones Perform analysis testing and support for Active Directory and Exchange; AD and Exchange administrative tasks including creating user and computer accounts, mailboxes, Lync accounts Diagnose and resolve end-user network, VPN, WI-FI and local-area network access problems Create documentation for knowledge base articles to provide technical direction, troubleshooting guides, and guidelines for resolving problems to other team members Maintain contact with business unit users updating them on operational and production problems. Instructs business unit users where necessary on new and existing software tools report, track and determine priority of reported bugs Analyze problems, identify alternative solutions, project consequences of proposed actions Ability to handle multiple competing priorities FMC Networking SENIOR CONSULTANT, OWNER (1996 to Present) Reduce customer IT support costs up to 50% using intensive monitoring, hands-on network management, backups, and scheduled maintenance Improve customers' up-time by 10% with controlled software installations Maintain business relationships with small business customers throughout 8 counties in NJ and PA Manage workstation security and endpoint protection Train and oversee consultants for projects with various customers Administer Active Directory users and Exchange Server Install network cabling, routers, switches, and firewalls Advanced troubleshooting on all makes/models of desktops and laptops System evaluations, hardware/software upgrades (including creating/deploying images using Microsoft Deployment Toolkit, utilization of VMware, VirtualBox, etc.,for testing, and server needs) Sonepar USA EXECUTIVE DESKTOP SUPPORT (December 2011 to April 2013) White-gloved support to Sonepar executives in corporate headquarters Resolved advanced issues related to technical difficulties with hardware, software, and network as well as branch hardware Created technical documentation for training and detailing processes Performed system administration with GOOD Mobile Messaging, Cisco WebEx Connect, Blackberry Enterprise Server, & Active Directory Iron Mountain Records Management SYSTEMS ENGINEER/SYSTEMS ANALYST (January 2004 to December 2010) Implemented Microsoft Deployment Toolkit 2010, resulting in a 35% reduction in deployment time and 100% improvement in software policy compliance Trained first-level staff and end-users on proper software/hardware usage Supported approximately 400 local users via Deskside or Benchwork, and 2,500 remote users using pcAnywhere, Dameware, Remote Administrator, etc.

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fred.conover@fmcnetworking.net
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Standard Office Systems NETWORK SPECIALIST (January 2000 to January 2004) Provided site surveys for customers, developed connectivity solutions for network printing, installed network/print server cards in MFPs and copiers Created print queues, performed troubleshooting, and resolved network printing problems Trained customers and sales force on proper implementation and utilization of various software packages and provided on-site and phone support Dow Jones & Company Inc. TECHNICAL SUPPORT REPRESENTATIVE (1998 to 1999) Assisted users in configuring browsers and correcting network settings to resolve problems Used lab environment to accurately duplicate problems experienced by customers Compiled status reports to management and customers Independent Contractor (1995 to 1998) TECHNOLOGY SUPPORT CENTER ANALYST (Merck & Co., Inc.) LAN ADMINISTRATOR (Johnson & Johnson World Headquarters) HELP DESK ANALYST (Johnson & Johnson World Headquarters) OFFICE AUTOMATION SPECIALIST (New Jersey Department of Human Services) TECHNICAL SUPPORT SPECIALIST (Educational Testing Service) Various Computer Operations (1992 to 1995) PERSONAL COMPUTER CONFIGURATION TECHNICIAN, SUN/OS OPERATOR, SENIOR CLERICAL SERVICE OPERATOR

SOFTWARE EXPERIENCE
Exchange Administration Citrix Client Active Directory/Quest Active Roles Apple System 7.x - OS X Cisco WebEx Connect MS Windows 3.x - 2008 Server Microsoft Deployment Toolkit BlackBerry Management Console VMware

HARDWARE EXPERIENCE
HP, Konica, and Sharp Printers Switches, Bridges, and Routers iMac, Macbook, and iPad All Models Desktops/Laptops Network Wiring iPhones & Androids RAS, Print, and File Servers Tape Backup Devices BlackBerry Devices

CERTIFICATIONS
Microsoft Certified Professional - MCP ID #2931867

EDUCATION
Fanatics Foundations Management Training, Jacksonville, FL - 2014 Montgomery County Community College CCNA Program, Blue Bell, PA Present Lincoln Technical Institute (Electronics Service Technician), Pennsauken, NJ 1994 HAWK Missile Systems United States Marine Corps, Fort Bliss TX 1989

REFERENCES
Excellent personal and professional references available on request