Thank Differently. - The power of employee recognition.

Employees who are recognized regularly:

Increase their personal productivity Maintain happier customers Engage their colleagues Feel more committed Have a stronger sense of purpose

One of the greatest rewards you can offer a colleague is to acknowledge their contribution How to set up an effective ERP !ecognition is important and few initiatives have to be put in place "such as a term of service award or safety award# but you want to add a program to the mi$ that%s easy to manage& cost effective& and has immediate impact on a daily basis Here are a few suggestions to ensure your program is a success: ' (reate an incentive It doesn%t have to be much but it should be appropriate to your company%s budget and culture It should be significant enough to encourage people to participate and also something that your employees can get e$cited about It might be a gift certificate to a trendy restaurant& a trip for )& movie tickets& or an M*+ player Even better& set a dollar limit and let them decide what they want ) (reate the rules and set ob,ectives How do your employees cash in on the incentives- .re there ob,ectives they need to meet- .gain& make it simple /our employees are more likely to buy in and participate in the program if they can understand it + (ommunicate& communicate& communicate 0efore you launch the program& make sure your employees know about it . notification email is a good place to start .n announcement at a staff meeting is a great way to show the system and answer 1uestions 2 *rovide management support Every successful initiative re1uires a champion Ensure a member of your senior management team is charged with mentoring and encouraging the use of the system on a daily basis .ccording to a survey& 34 )5 of H!

professionals say that involvement of the management team is the number one contributor to the success of recognition programs 6iving recognition is a simple act& but the impact can be powerful !emembering birthdays and events& congratulating others for reaching their goals& or a pat on the back for doing a great ,ob are all e$cellent motivators& especially when the praise comes from a peer

7udos 8*at on the 0ack 8 9his award is used to award employees for good deeds& assistance with challenging situations in the office:classroom or with a community partner 9he recipient receives an ink pen and a 8*at on the 0ack8 note of appreciation 7udos 8E$tra Effort 8 9his award recognizes an individual%s special accomplishments or other outstanding activities& where the employee has gone 8above and beyond8 the call of duty in a particular situation !ecipients receive a 8/ou Make a ;ifference8 duffle bag : lunch bag and an 8E$tra Effort8 note of appreciation wards can be!

Different category to be considered for o 9eamwork o <uality .ward (ertificate o (ustomer =ervice .ward o 6reat Idea .ward o (reativity (ertificate o High *erformance >nit .ward Recogni"ing #ears of $ervice

. stable and productive workforce is crucial to any organization& public or private . company should be e$tremely proud of the dedication shown by its employees and the number of employees who have dedicated many years of service ?hile a ta$payer funded organization does not have the fle$ibility of a private organization in implementing recognition for years of service& it is important that employees know their dedication is valued 9he office can recognize years of service in the following ways:

Employees serving ' year with the office receive a ' year coffee mug Employees serving ) years receive a ) year desk clock Employees serving + years receive a commemorative pla1ue

Employees serving @ years receive a something in 6old and a personal letter from the (EO Employees serving A years receive a crystal clock and a personal letter from the (EO

.ppreciation for 'B& '3& )B and )3 years of service will be recognized annually !ecognition for +B and +3 years of service can be done at the corporate level annually Employees Recogni"ing Employees Employees have the opportunity to show appreciation to one another through the /ou Make . ;ifference Form 9his note serves as a 1uick thank you that can be sent directly from one individual to another /ou can re1uest a preCprinted form from your ;ivision%s .dministrative =ecretary Have a ballot bo$ and daily at the end of the day each employee has to drop a line of appreciation "Dot criticism because appreciation for others is difficult as compared to criticism# for any ' employee with the reasoning for it 9he reason can be anything varying from Eust the way of ?ishing good day to having lent a helping hand in his professional work 9his can be a line of appreciation that an e$ternal customer passed on for a particular person thru the other also 9his appreciation can be from a person of lower to upper or upper to lower or in the same level also 9hese ballots can be accumulated and at the end of the month the person receiving the highest appreciation can be given a suitable title with a certificate of appreciation 9his title can be conferred to him at the tea time in midst of everyone 9his can be a half an hour or ' hour programme where the appreciation received for each employee can be read out if time permits "One of the =aturdays# .nybody can volunteer for reading any employeeFs appreciation 9his need not involve any financial rewarding but appreciations received for you in presence of all the peers G the HO; itself will give a boost to the employeeFs morale

How to make an ERP $uccessful . recognition program does not have to be e$pensive 9he structure of a recognition program is limited only by your imagination .n effective program has the following components:

Fairness High visibility and consistency

9o be fair& a program must not favor one employee over another& merely because of his or her position within the organization& or his relationship with his supervisor 9here must be an effective means of identifying employees who should be recognized In many programs& there is an easy means by which employees can nominate others for recognition .s a supplement to a nomination program& supervisors can keep lists of notable employee achievements Making certain that a program is highly visible helps to ensure consistent implementation If a recognition program becomes viewed as management%s 8program of the month&8 nominations will drop and those who are nominated may well be those who are perceived in the eyes of many to be management%s 8favorites 8 =mall& but meaningful achievements may be ignored unless there is a plan to actively solicit nominees pproach towards ERP 9he actual rewards can be anything you want One approach is to have small rewards initially& and make each employee who receives eligible to receive a larger reward at the end of the year =ome of the awards to consider include the following:

;inner certificates& . trophy or pla1ue& (ash bonus& *izza party thrown in the recipient%s honor& or for an entire group that has done a great ,ob&

0onus miles for airlines& . 8top achiever8 ribbon& . reserved parking space& .n e$tra paid day off& Movie passes

9he reward itself should be ,ust part of the process !ecognition can be achieved by having the reward given at a gathering of employees& and by recognizing the award in corporate communications& such as the corporate newsletter or Intranet site THE D%&$ 'D D%'&T$ %( )%*P '# +,(T +,-,'+

. very effective method for recognizing employeeFs contributions to your success as well as promoting loyalty and good performance is to give them a giftH 0ut know the rules: ' 0e consistent from year to year when giving to employees ) ;onFt give gifts of a personal nature: clothing& perfume + ;onFt give gifts of alcoholI depending on the person& it may be inappropriate 2 ;onFt give a basket of smoked meats to a vegetarianH 3 ;onFt give logo items J not all employees want to be walking billboards @ ;o make your employees know you value them by choosing the right gift .cceptable gifts: officeCrelated products& plants& gift certificates& books& magazine subscriptions& theatre& or movie tickets *ED, T% .E /$ED T% )%**/',) TE THE ERP

Here are the top 2 methods: ' ) + 2 (ompany newsletter Employee orientation *osters& flyers and:or table tents Employee handbook (ertificates 'D P1 )E T% ( ),1,T TE

R,+HT *ETH%D0 T,*E

Employee .ppreciation ;ay - Employee recognition is more powerful than any other motivator ?e all know cash bonuses are spent on bills and many perks are soon forgotten *ersonalizing recognition can create a memory and those memories build higher performance !ecognition can take a hundred forms and variations Here are ,ust a few ideas:

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.sk an employee to write down si$ ways they would like to be rewarded .nything goes 9he only rule is that half the ideas need to be low cost or no cost

) =chedule lunch dates with employees 6ive them an opportunity to select the luncheon site& and use the time to simply get to know them better + Offer a free oneCyear subscription to an employeeFs favorite business magazine and have it sent to their home 2 (onsider a gift certificate entitling an employee to lunch with you or another mentor of his:her choosing for the purpose of being coached on one or more topics 3 Offer a shopping spree to a local supply store for an employee to get items "no staplers or paper clips allowed# to personalize his:her office or cubicle @ 6ive the gift of wellness Have a limousine pick up an employee for a full day at a spa 6ive gift coupons for ballroom dance& yoga or golf lessons K 6ive a funCloving employee a series of On your markCget setC6O cards that they can redeem at their discretion For e$ample: Leave work early to go to a movie& or shopping& or play ball A =end a handwritten note of thanks for the completion of a ,ob well done 4 If an employee stays late:goes above and beyond to complete a pro,ect& send the employee and his:her partner to a nice dinner 'B *urchase a company MtoyN your employees would most en,oyI a cappuccino machine& dart board& volleyball court& e$ercise room (omponent of employee recognition programs range from public appreciation to citations& team celebrations to sponsored family vacations& glittering trophies to colorful badges and cash awards to gift vouchersO .ll strung together to promote and reinforce the business ob,ectives& values and belief systems of the organization Possible categories of ERP as implemented by different companies !ecognition of contribution in technical activities <uarterly awards to recognize outstanding performers : Managers for e$emplifying and implementing the best practices in bringing order and consistency to the processes

<uarterly award for outstanding performance at the assigned ,ob& helping others outside the normal area of responsibility and e$pending e$tra effort or making personal sacrifices for the company =trong leader award for championing and supporting e$cellence and reinforcing the companyFs values *ro,ect award =ervice tenure award E$cellence club to 3 employees for adherence in core value and making Impact on the profitability& customer satisfaction and leasing to substantial financial impact in a year *athfinder award for e$emplary performance (ertificates of commendation *innacle award for waling an e$tra mile to achieve the organizational e$cellence or received a client appreciation . =pot award for individuals on the operations floor 0est 0ranch award for ma$imum sakes with minimum sales return 0est sales branch manager award for ma$imum sales turnover 0est collection branch manager to boost collection 0est network development branch manager for getting ma$imum dealers : distributors G retaining old dealers# 9op + sales e$ecutive award 0est employee in each dept "<uarterly# (onsistency award ?all of fame E$tra Mile club award

2ays of appreciation as implemented by different companies Material rewards like 9Cshirts& I *ods& 6ift vouchers (rystal glass cut out trophies Felicitations at High profile seminars& award trophies& certificates& 0reakfast :;inner with 6lobal Leaders& 9rips of various destinations Individual recognition programs include appreciation letters& citations& gift vouchers& paid vacations etc *ublishing of 9eam pictures along with articles on the teamFs achievement in the newsletter .ward points redeemable for different items like gift vouchers etc (onferring of various titles like 0rand ambassador& 6old star& =ilver star& *latinum star etc Honor by sending them to attend a regional& .sian or international conference or a workshop .ppreciation letter with =ponsored trip with family 0ased on the tenure of work the value of gift voucher More ?eightage on the 2rth year of service"a year before gratuity entitlement#

(ash benefits& merchandizes and certificates on completion of specific tenure in organization "' to ') yrs# =cholarship to employees for pursuing higher education in their field Pero attrition incentive to supervisors for maintaining zero attrition .bsenteeism incentive . letter to the family members from the M; thanking them for their e$tra support in employeeFs success .wards announced at a business meet and gift him ?elcome 7it: 9C shirt& (ertificate and a badge that says I have gone that e$tra mile& (ompany flag to put on his : her work station with the message says I have gone that e$tra mile Framed pictures of outstanding employees to be put in the front office lobby area