MARIA G.

MENDOZA, PHR
Oceanside, CA / Telephone (909) 754-3452 / Email mmendoza08@sbcglobal.net
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SENIOR HUMAN RESOURCES MANAGER

Accomplished, results-driven Human Resources Professional with valuable experience in all areas of Human Resources. Demonstrates analytical and collaborative problem-solving skills by aligning resources, streamlining operations, and fine-tuning work processes. Thrives in both independent and team settings; builds teamwork, engages cross-functional teams, and finds solutions for difficult issues. Exhibits professionalism, tenacity, thoroughness, and dedication, with strong work ethic and friendly demeanor in executing professional responsibilities. Highly Proficient in: Organizational Effectiveness Employee Relations Process Analysis & Redesign Training and Development Succession Planning Project Management

SELECTED CAREER ACCOMPLISHMENTS

Catalyst for building strong talent pools, customer-centric leadership teams, and top-tier performance cultures,
leading to year over year reduction in turnover.

Created and introduced succession planning tools that were adopted system wide. Created Readiness Inventories and Individual Development Plans for management level positions. Extensive background as Strategic Business Partner, including experience in employee recruitment and
retention, staff development, conflict resolution, benefits and compensation, and development of HR policies to ensure legal compliance. Demonstrated success in win-win negotiations, writing personnel manuals and corporate policies, developing job descriptions and management reports. Flawless execution of exempt to non-exempt employee conversion, resulting in$2.6M savings at Mimis Cafe. Delivered Mars Food Engagement strategy that led to significant increase on Follow Through and meaningful increase on Grand Mean as well as record participation across the segment. PROFESSIONAL CAREER HISTORY Manager, People and Organization, Mars Food North America 2011 to 2014 Strategic co-pilot to VPs of assigned client groups, contributing expert people knowledge, focused on significant issues critical to each functions success, including but not limited to: talent management (including performance management, succession planning, development planning, etc.), recruitment & selection and associate engagement. Mars, Inc. is an American global manufacturer of confectionery, pet food, and other food products and is ranked as the 3rd largest privately held company in the US. Mars operates in six business segments in the US: Chocolate, Petcare, Wrigley, Food, Drinks, and Symbioscience. Responsible for leading the Mars signature talent management processes, driving development and associate engagement for the Commercial and Supply functions. Led the identification of Mission Critical Roles within the functions and implemented talent review discussions across Supply and Commercial teams to ensure depth of perspective on talent and clarity on career goals at all levels. Strong associate advocate; provide day-to-day performance management guidance to line management, HR Policy guidance and interpretations, and helps to resolve complex associate relations issues. Working with the hiring manager, facilitates the full HR life cycle, which includes attracting and recruiting employees, their development, engagement, retention and release. North America Regional Champion for the Gallup Q12 Associate Engagement survey; drove action planning process through training & coaching of managers. Supervise Office Services and Safety team ($3.0M annual budget). Manage office expenditures & budget, periodic cost analyses and recommends appropriate actions to ensure cost-effective delivery of services. Led and championed the design and execution of all national office related projects including the site fitness center and other workplace environment related initiatives. Supervise third party vendors.

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Sr. People Development Leader, Mimis Cafe 2009 2011 Senior People Development Leader at Mimis Caf responsible for development and integration of key human resource initiatives that support the companys strategic business goals. Mimis Caf is a subsidiary of Bob Evans Farms, Inc., a $1.75 billion company that owns and operates 715 full-service restaurants and a complete line of retail food products under the Bob Evans and Owens names. Collaborate with Senior Leadership team as key liaison for Restaurant Ready Process, California Task Force, and Total Rewards Project Team. Provided corporate HR support to Mimis Cafe field team supporting 145 restaurants in 24 states consisting of EVP of Operations, 3 Region Coaches, and 24 Area Coaches. Designed and developed succession planning process and tools for management and employees. Project lead for past 5 months during vacancy of VP role providing key support to EVP of Operations. Project lead for HR Initiatives and Compliance that include: Sexual Harassment Prevention Training; Time Keeping Training for non-exempt employees and managers of all non-exempts, E-verify and I-9 Training. Key player in the development and creation of new Employee Handbook. Yum! Brands, Irvine, CA 1994 2009 HR Readiness Leader, KFC (2007 - 2009) HR Coordinator / HR Admin Assistant Strategic Business Partner for the West and South Territories responsible for the design and implementation of people processes and tools for Kentucky Fried Chicken (KFC). KFC is part of Yum! Brands, Inc., the world's largest restaurant system, with over 32,500 KFC, A&W All-American Food, Taco Bell, Long John Silver's and Pizza Hut restaurants in more than 100 countries and territories. Designed territory level succession planning tool to support 500+ restaurants. Senior Ops and HR Leaders utilized tool to identify high potentials, at risk and successors for each restaurant team. Designed Transition Plans for newly promoted Above Restaurant Leaders (ARLs) which was adopted system wide. Key player in People Development: 2-Level Down development; Career days for ARLs; & new IDP form. One-System Franchise Coordinator/Admin Assistant, KFC (2002 2007) Strategic Business Partner responsible for aligning Company and Franchise Teams with Vice President of Operations expectations. Built personal credibility and strong relationships with operations partners. Resource for the Franchise community supporting over 1,200 franchise restaurants. District Manager (Area Coach), Pizza Hut (1999 - 2002) Managed 10 Pizza Hut restaurants with annual sales of $10 million. Managed a team of 45- 50 restaurant managers and 300 hourly employees in a dynamic business environment. Responsible for planning and goal setting, staffing, scheduling, cost control, customer relations and safety. Supported day-to-day operations of all company-owned restaurants in the Riverside Area of the LA-Inland Region. Pizza Hut is part of YUM! Brands, Inc. and the largest pizza chain in the world with more than 12,000 Pizza Hut Restaurants and Delivery Units operating worldwide. - Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees. Engaged and motivated restaurant teams to deliver superior customer satisfaction. Proven ability to drive financial performance and customer satisfaction by coaching and training teams for operational excellence and focus on in-store problem solving/process improvement. Demonstrated high standards of operational excellence to lead the region in top results nationally. Restaurant Training Leader, Pizza Hut (1998 1999) Supported 160 restaurants and team of 7 Restaurant Training Managers for LA/Inland Empire Region. Conducted certification classes for all Shift Managers, regarding opening/closing, and rush recovery procedures as well as ensuring that training is done in a consistent manner throughout entire Region. Exceptional follow-up with all Training Mangers to ensure on-boarding and training objectives were achieved. Streamlined training workflow by tracking new manager training schedule and progress; provided simple-to-understand training checklists and job aids in assisting restaurant teams to follow standards.

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Restaurant Training Manager, Pizza Hut (1994 1998) Managed a team of 50 employees in a $1M business unit with 8 POS computer installations. Responsible for staffing, training, scheduling, cost control, customer relations, and safety. Promoted rapidly from initial position as a Manager-in-Training to Restaurant General Manager to Restaurant Training Manager. Successfully opened a new restaurant with $1M in sales the first year. Developed automated staff scheduling system (Excel) prior to company purchase of proprietary scheduling software. Developed an automated re-ordering Build-to system (Excel) to increase efficiency. Provided daily coaching to teammates to deliver exceptional customer service and operational excellence. Excellent safety record and high ratings in Customer Satisfaction. Special Project Assignment: REGION STRATEGIC POINT OF SALES COORDINATOR Responsible for communicating anticipated timeline to 15 GMs, their respective Area Coaches and Region Coach Coordinated with vendors doing facility upgrades to verify that all contracted work was completed per specifications. Conducted training classes with GMs to ensure they understood functionality of new system and assisted restaurant teams in developing training plans for the in-unit training of team members.

EDUCATION & TRAINING CALIFORNIA STATE UNIVERSITY, San Bernardino, CA Masters in Business Administration, 1993 HUMAN RESOURCES CERTIFICATION INSTITUTE Certified, Professional in Human Resources, 2011 UNIVERSITY OF CALIFORNIA, Irvine, CA Human Resources Certificate, 2007 COLLEGE OF THE HOLY SPIRIT, Philippines Double major in Psychology & Marketing, 1987