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C o s t o f Q u a l i t y T e s t Q u e s t i o n s :

1 . N a m e t h e 3 m a j o r c o s t c o m p o n e n t s o f C o s t o f Q u a l i t y ( C o Q )

2 . F a i l u r e c o s t s a r e a s s o c i a t e d w i t h w h e r e t h e f a i l u r e o c c u r r e d . T o r F


3 . W h a t i s t h e r e l a t i o n s h i p b e t w e e n i n c r e a s i n g s p e n d i n g i n a c h i e v i n g q u a l i t y a n d t h e c o s t s a s s o c i a t e d w i t h l a c k o f q u a l i t y ? A ) f l a t b ) e x p o n e n t i a l c ) i n v e r s e

4 . I n c r e a s e s i n s o f t w a r e q u a l i t y p r o d u c e i n c r e a s e s i n p r o d u c t i v i t y . W h y ?


5 . W h y i s t h e i r c o n t r o v e r s y o v e r t h e c o n c e p t o f d i m i n i s h i n g r e t u r n s i n s o f t w a r e q u a l i t y ?

6 . C o s t o f Q u a l i t y a c c o u n t s f o r w h a t p e r c e n t a g e o f s o f t w a r e d e v e l o p m e n t c o s t s ? a ) 1 0 2 0 % b ) 4 0 5 0 % c ) 2 5 %


A n s w e r s :

1 ) P r e v e n t i o n , a p p r a i s a l a n d f a i l u r e

2 ) T i n t e r n a l a n d e x t e r n a l 3 ) I n v e r s e 4 ) I n c r e a s e d e f f i c e n c y i n t h e s o f t w a r e t e s t p r o c e s s b y r e d u c i n g t h e a m o u n t o f a p p r a i s a l ( t e s t ) c o s t s . 5 ) B e c a u s e o f t h e p o l a r i t y i n p r o d u c i n g s o f t w a r e t h a t m e e t s t h e c u r r e n t m a r k e t q u a l i t y r e q u i r e m e n t s a n d t h e t i m e t r e n d o f i n c r e a s i n g e x p e c t a t i o n s o f q u a l i t y o v e r t h e l o n g r u n . 6 ) 4 0 5 0 %


1.Qualityofawalkthroughdependsonpreparationbyparticipants. True/False

2.____________isalsoknownasV&V.

a)SoftwareTesting b)SoftwareQA c)Reviews&Inspections d)Alloftheabove e)Noneoftheabove


3.__________is'Arewebuildingtherightproduct?'


4.__________is'Arewebuildingtheproductright?'

5.NameanyfourofthevariousV&Vactivities.


6.Reviewscanenforcetheuseofstandards. True/False


7.Howcanreviewsreducecostofquality?


8.Name3participantsofaformalreview.


9.Whatarethethreerulesforallreviews?


10.Inspectionsmayormaynotinvolvetheauthoroftheworkproduct. True/False


ANSWERS


1.True

2.d)

3.Validation

4.Verification

5.PeerReviews,Inspections,Walkthroughs,Testing

6.True

7.Reviewsdetectdefectsearlyinthelifecyclewhereitislesscostlytocorrect.

8.Moderater,Recorder,Peer

9.Reviewproductnotproducer,identifyproblemsnotsolutions,allmembersresponsibleforresults

10.True

QuizforSection56


1. T h e t h r e e m a i n p a r t s t o a s y s t e m p r e s e n t a t i o n a r e :

2. A n o r a l s y s t e m p r o p o s a l :
a . A l l o w s t h e p r o j e c t l e a d e r s t o w a l k u s e r s t h r o u g h t h e i m p o r t a n t f e a t u r e s o f t h e s o l u t i o n t o t h e i r p r o b l e m b . G i v e s t h e c u s t o m e r a c h a n c e t o a s k q u e s t i o n s a n d c l a r i f y w h a t t h e p r o p o s a l l e f t u n a n s w e r e d c . R e p l a c e s a w r i t t e n s y s t e m p r o p o s a l

3. T h e p u r p o s e o f a s y s t e m p r o p o s a l c l o s i n g i s t o :
a . S u c c i n c t l y o v e r v i e w t h e p r o p o s a l b . E m p h a s i z e t h a t y o u h a v e t h e b e s t s o l u t i o n t o t h e p r o b l e m c . G e t t h e a p p r o v a l t o p r o c e e d

4. D u r i n g a p r o p o s a l p r e s e n t a t i o n y o u s h o u l d :
a . E m p h a s i z e t h a t y o u h a v e t h e b e s t s o l u t i o n t o t h e c u s t o m e r s p r o b l e m s b . E m p h a s i z e t h a t y o u r p r o j e c t t e a m i s w e l l e q u i p p e d t o i m p l e m e n t t h e s o l u t i o n c . S e l l t h e c o r p o r a t e e x p e r i e n c e o f y o u r p r o j e c t s t a f f a n d y o u r s e l f d . S e l l y o u r e n t h u s i a s m t o d o t h e p r o j e c t e f f e c t i v e l y , e f f i c i e n t l y , a n d e c o n o m i c a l l y e . A l l t h e a b o v e

5. W h a t a r e t h r e e t h i n g s t h a t c o n s t r a i n a s o l u t i o n ?

6. Y o u s h o u l d p u t a l l t h e d i s c u s s i o n d e t a i l s i n y o u r t r a n s p a r e n c i e s .
T r u e / F a l s e

7. A c o m m o n g u i d e l i n e t o p r e s e n t i n g a p r e s e n t a t i o n i s :

8. W h y s h o u l d y o u n o t p r e s e n t f o r m o r e t h a n o n e h o u r ?

A n s w e r s :

1 . P r e p a r i n g , p r e s e n t i n g , a n d c l o s i n g . 2 . b . G i v e s t h e c u s t o m e r a c h a n c e t o a s k q u e s t i o n s a n d c l a r i f y w h a t t h e p r o p o s a l l e f t u n a n s w e r e d 3 . c . G e t t h e a p p r o v a l t o p r o c e e d 4 . e . A l l t h e a b o v e 5 . S o l u t i o n c o n s t r a i n t s . T h i n k t i m e , p e o p l e , b u d g e t . 6 . Y o u s h o u l d N O T p u t a l l t h e d i s c u s s i o n d e t a i l s i n y o u r t r a n s p a r e n c i e s . D e t a i l s g o i n d i s c u s s i o n , n o t t r a n s p a r e n c y . T h e d i s c u s s i o n e x p a n d s o n t r a n s p a r e n c y p o i n t s . 7 . T e l l t h e m w h a t y o u a r e g o i n g t o t e l l t h e m , t e l l t h e m , a n d t h e n t e l l

t h e m w h a t y o u j u s t t o l d t h e m . 8 . N o r m a l a b i l i t y t o c o n c e n t r a t e i s e x t r e m e l y l i m i t e d a f t e r o n e h o u r . T a k e a b r e a k a n d r e c o n v e n e i f n e c e s s a r y .


1. Listeningisthemostfrequentlyusedformofcommunication.(T/F)

2. Listthe3steplisteningprocess:
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

3. List3reasonswhypeopledontlisten:
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

4. ThenumberoneskillneededfortheQAanalystislistening.(T/F)

5. C h o o s e t h e i t e m ( s ) t h a t a r e i n c o r r e c t a b o u t t h e l i s t e n i n g s k i l l :
a . L i s t e n i n g i n v o l v e s t h r e e s t e p s : h e a r i n g , a t t e n d i n g , f e e d b a c k b . L i s t e n i n g i s a s k i l l t h a t i s t a u g h t t o y o u n g c h i l d r e n c . Y o u s h o u l d a s k q u e s t i o n s o f t h e s p e a k e r t o c o n f i r m w h a t h e o r s h e i s s a y i n g .

6. Tounderstandcommunicationincorporatedintospeechalistenermustpayattentiontothe

following5channels:(fillintheblank) a . I n f o r m a t i o n c h a n n e l s u b j e c t o f c o n v e r s a t i o n b . V e r b a l c h a n n e l c h o i c e o f w o r d s c . _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ d . B o d y c h a n n e l c h o i c e o f b o d y m o v e m e n t s a n d g e s t u r e s e . G r a p h i c c h a n n e l p i c t u r e s , c h a r t s , e t c .
7. I n a t t e n d i n g t o a s p e a k e r y o u s h o u l d p e r i o d i c a l l y r e s t a t e w h a t y o u h e a r d
t h e s p e a k e r s a y a n d a s k t h e s p e a k e r t o c o n f i r m t h a t t h a t w a s t h e i n t e n t o f t h e i n f o r m a t i o n s p o k e n . ( T / F )

8. Namethestepinthelisteningprocessthatusesthefivetypesoflistening(i.e.,discriminative,

comprehensive,therapeutic,critical,andappreciative).______________
9. Namethestepinthelisteningprocessinwhichweusealotoffeedbacktothespeaker.

_________________

ANSWERSListening5.10
1. True 2. Hearing,Attending,Understanding 3. impatientwithrandomthoughts

rehearsingwhattheywillsaynext selfconsciousaboutowncommunicationability externaldistractingstimuli lackmotivationandresponsibility uninterestingtopictolistener 4. True 5. aandb 6. Vocalchannel 7. True 8. Understanding 9. Attendingtothespeaker
10. Whatisthemaximumamountoftimeyouhavewithacomplainertobeginofferingsolutionsto

theircomplaint._________________
11. Whatdoyoubelieveisthemostimportantofthefourstepcomplaintresolutionprocessand

why?
12. Toestablishapositionformutualdiscussion,ifyourcustomerstandsyoushouldbeseatedto

showinterestinyourcustomersproblem.(T/F)
13. Anangrypersonismorelikelytotellyousymptomsthantherealproblems.(T/F)

14. Y o u s h o u l d a l w a y s l i s t e n a t t e n t i v e l y t o y o u r c u s t o m e r a n d n e v e r a s k t h e m
t o f u r t h e r e x p l a i n w h a t t h e y m e a n . ( T / F )

15. Takingactionafterhearingthecomplaintwillsolvetwopurposes:first,itwilldeterminethe

validityofthefactsandsecond,______________________________
16. Afteryouhaveagreedonwhatactiontotake,youshouldrepeatitbacktoyourcustomerand

askyourcustomerifitisagreeable.(T/F)
17. Whenyoubelievetheproblemhasbeensolved,itislogicaltoassumethatyourcustomeralso

agrees.(T/F) ANSWERSConflictResolution5.14
10. 4minutes

11. Gettingonthesamewavelengthwithyourcustomertobeginameaningfuldialog 12. False 13. True 14. False 15. Pacifythecustomer 16. True 17. False


18. F i l l i n t h e b l a n k s b e l o w w i t h t h e t w o t y p e s o f t e s t i n g t h a t a r e c o n d u c t e d
w h e n p e r f o r m i n g d y n a m i c t e s t i n g t h a t e x e c u t e s s y s t e m c o d e :

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ t e s t i n g a d d r e s s e s t h e o v e r a l l b e h a v i o r o f t h e p r o g r a m b y t e s t i n g t r a n s a c t i o n f l o w s , i n p u t v a l i d a t i o n , a n d f u n c t i o n a l c o m p l e t e n e s s .

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ t e s t i n g i n c l u d e s p a t h t e s t i n g , c o d e c o v e r a g e t e s t i n g a n d a n a l y s i s , l o g i c t e s t i n g , n e s t e d l o o p t e s t i n g , a n d m a n y s i m i l a r t e c h n i q u e s .

19. Performanceandstresstestingareconsidered___________________testing.

20. WhiteBoxtestingassumesthatthepathoflogicinaunitorprogramisnotknown.(T/F)

21. Name3of5techniquesofWhiteBoxtesting:
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

22. BlackBoxtestingdetermineswhethercombinationsofinputsandoperationsproduceexpected

results.(T/F)
23. O n e t e c h n i q u e o f B l a c k B o x t e s t i n g i s E q u i v a l e n c e P a r t i t i o n i n g . I n a
p r o g r a m s t a t e m e n t t h a t a c c e p t s o n l y o n e c h o i c e f r o m a m o n g 1 0 p o s s i b l e c h o i c e s , n u m b e r e d 1 t h r o u g h 1 0 , t h e m i d d l e p a r t i t i o n w o u l d b e f r o m _ _ _ _ _ t o _ _ _ _ _ .

24. I n t h e a b o v e e x a m p l e , u s i n g a B o u n d a r y A n a l y s i s t e c h n i q u e , t h e l o w e r
b o u n d a r y i n p u t ( s ) w o u l d b e :

a . 1 b . 1 a n d + 1 c . 0 a n d 2 d . 0 a n d 1


25. I n c r e m e n t a l T e s t i n g i n v o l v e s a d d i n g u n i t t e s t e d p r o g r a m s t o a g i v e n
m o d u l e o r c o m p o n e n t o n e b y o n e , a n d t e s t i n g e a c h r e s u l t a n t c o m b i n a t i o n . O f t h e t w o t y p e s , T o p d o w n i s o f t e n t h o u g h t t o b e e a s i e r b e c a u s e d r i v e r s a r e o f t e n e a s i e r t o c r e a t e t h a n s t u b s . ( T / F )

26. T h e t y p e o f t e s t i n g p e r f o r m e d o n c e e n o u g h u n i t s a r e i n t e g r a t e d w i t h
I n c r e m e n t a l T e s t i n g s u c h t h a t a s i n g l e b u s i n e s s f u n c t i o n c a n b e p e r f o r m e d i s k n o w n a s :

a . S y s t e m b . I n t e g r a t i o n c . U n i t

d.Thread
27. AcceptanceTesting,asastandardteststage,lendsitselfonlytothe_____________technique

oftesting. ANSWERSTestingTechniques5.50
18. FunctionalandStructural 19. Structural 20. False 21. StatementCoverage

ConditionCoverage DecisionCoverage Decision/ConditionCoverage MultipleConditionCoverage 22. True 23. 1to10 24. c.0and2 25. False 26. Thread 27. BlackBox 1.Whatarethe2majorcomponentstakenintoconsiderationwithriskanalysis? 2.Amountoftestingtobeperformedisdirectlyrelatedtoamountofriskinvolved.Trueor False?

3.Whatarethe4methodsforconductingriskanalysis? 4.Name3primarytestingrisks. 5.Traditionalsystemtestingisjustconductedattheendofdevelopment.TrueorFalse? 1.Theprobabilitythenegativeeventwilloccur.Thepotentiallossorimpactassociatedwiththe


event. 2.True 3.Judgmentandinstinctdollarsestimate(costoffailure)identificationandweightingofrisk attributessoftwareriskassessmentpackages. 4.Budget,testenvironment,numberofqualifiedtestresources 5.False,maybeconductedmultipletimesthroughouttheprojectformajorcomponentsandthen completedoncealldevelopmentiscomplete.

1.Definerisk 2.Concernaboutariskisrelatedtotheprobabilitythatalosswilloccur.Trueor False? 3.Riskcanbeeliminated.TrueorFalse?

4.Name3strategicrisksassociatedwithdevelopmentandinstallationofacomputer system. 5.Howareriskstakenintoaccountwithtesting?


1.Aconditionthatcanresultinaloss. 2.True 3.False,occurrenceand/orimpactoflosscanbereduced. 4.Incorrectresultsproduced,unauthorizedtransactions,acceptedbysystem,computerfileintegrity willbelost. 5.Identifyandevaluaterisks.Thosethataredeemedimportanttoreducebecometheareasfor testing.Decisioncanbemadeastohowmuchriskisacceptableandatestplandesignedtoachieve goal.


1 . T h e g o a l o f s o f t w a r e t e s t i n g i s t o : A : D e b u g t h e S y s t e m . B : V a l i d a t e t h a t t h e s y s t e m b e h a v e s a s e x p e c t e d . C : A v o i d L a w s u i t s D : E x e c u t e t h e p r o g r a m w i t h t h e i n t e n t o f f i n d i n g e r r o r s .

2 . I f n o e r r o r s w e r e f o u n d d u r i n g t e s t i n g : A : t h e s y s t e m w a s n o t t e s t e d c o m p l e t e l y . B : T h e p r o g r a m m e r i s a p e r f e c t g e n i u s . C : n o e r r o r s w e r e s o u g h t .

3 . A T e s t P l a n d e f i n e s : A : W h a t i s s e l e c t e d f o r t e s t i n g . B : E x p e c t e d r e s u l t s . C : O b j e c t i v e s a n d r e s u l t s . D : T a r g e t s a n d m i s s e s .

4 . T e s t P l a n n i n g s h o u l d b e g i n : A : A t t h e s a m e t i m e t h a t r e q u i r e m e n t s d e f i n i t i o n b e g i n s . B : W h e n b u i l d i n g s t a r t s . C : W h e n C o d e b u i l d i s c o m p l e t e D : A f t e r s h i p p i n g t h e f i r s t v e r s i o n .

W h y p l a n t e s t s : 5 . D o c u m e n t e d t e s t s a r e : A : R e p e a t a b l e . B : O r g a n i z e d . C : S e n s i b l e . D : M a n a g e a b l e .

6 . L i s t t h r e e b e n e f i t f a c t o r s i n p l a n n e d t e s t s : R e p e a t a b l e , C o n t r o l l a b l e , C o v e r a g e .

7.TheTestPlanisdefinedasanoveralldocumentprovidingdirectionforalltestingactivity.
T r u e , F a l s e

8.The_____answersWhatwillbecoveredintest?Andwhatwillnotbecoveredinthetests. 9 . A _ _ _ _ _ i s a s t a t e m e n t o f w h a t t h e t e s t e r i s e x p e c t e d t o a c c o m p l i s h o r
v a l i d a t e d u r i n g t e s t i n g a c t i v i t y .

10.Proceduresforconfigurationmanagement,versioncontrol,hardwareandsoftware configurationsandotheritemssuchasdefecttrackingshouldbelistedin_________.
{ http://school.discovery.com/quizzes8/paulmw/TP584.html}

A. B. C. D. E. F. G. H. I. J. K.

T e s t S c o p e T e s t O b j e c t i v e s A s s u m p t i o n s R i s k A n a l y s i s T e s t D e s i g n R o l e s a n d R e s p o n s i b i l i t i e s T e s t S c h e d u l e a n d R e s o u r c e s T e s t D a t a M a n a g e m e n t T e s t E n v i r o n m e n t C o m m u n i c a t i o n A p p r o a c h T e s t T o o l s

T h e d a t a r e q u i r e d f o r t e s t i n g , t h e i n f r a s t r u c t u r e
r e q u i r e m e n t s t o m a n a g e t h e d a t a a s w e l l a s t h e m e t h o d s f o r p r e p a r i n g t e s t d a t a , r e q u i r e m e n t s , c o n v e r t e r s a n d s o u r c e s .

W h a t w i l l b e c o v e r e d i n t h e t e s t ? W h a t w i l l n o t b e ? M i g h t
i n c l u d e f u n c t i o n a l o r s t r u c t u r a l r e q u i r e m e n t s , A P I , i n f r a s t r u c t u r e c o m p o n e n t o r d e l i v e r a b l e d o c u m e n t a t i o n .

A t e s t i n g g o a l . I t i s a s t a t e m e n t o f w h a t t h e t e s t e r i s
e x p e c t e d t o a c c o m p l i s h o r v a l i d a t e d u r i n g a t e s t i n g a c t i v i t y . T h e s e g u i d e t h e d e v e l o p m e n t o f t e s t c a s e s a n d p r o c e d u r e s .

D e t a i l s w h a t t y p e s o f t e s t s m u s t b e c o n d u c t e d , w h a t s t a g e s o f
t e s t i n g a r e r e q u i r e d a n d o u t l i n e s t h e s e q u e n c e a n d t i m i n g o f t e s t s .

T h i s m a y i n c l u d e f o r m a l a n d i n f o r m a l m e e t i n g s , w o r k i n g
s e s s i o n s , p r o c e s s e s , t o o l s a n d t e c h n i q u e s s u c h a s e s c a l a t i o n o r p o s t i n g t e s t i n g s t a t e .

T h i s i n c l u d e s M a j o r T e s t a c t i v i t i e s , t h e s e q u e n c e o f t e s t s ,
d e p e n d e n c i e s o n o t h e r p r o j e c t a c t i v i t i e s a n d i n i t i a l e s t i m a t e s f o r e a c h a c t i v i t y . I n c l u d e s p e o p l e , t o o l s a n d f a c i l i t i e s .

T h e s e d o c u m e n t t e s t p r e r e q u i s i t e s . T h i s m a y i n c l u d e s k i l l

l e v e l o f t e s t r e s o u r c e s , b u d g e t , s t a t e o f t h e a p p l i c a t i o n , t o o l s a v a i l a b l e a n d o r e n t r a n c e o r e x i t c r i t e r i a .


A n s w e r s : 1. d 2. a 3. c 4. a 5. a 6. Repeatable, Controllable, Coverage. 7. True 8. Test Scope 9. Test Objective 10.Test environment

V o c a b u l a r y A n s w e r s : H, A, B, E, J, G, C.

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