Joanne Hart

Philadelphia, PA 19135 215-331-1284 - Cell 215-407-1708 hart7028@comcast.net www.linkedin.com/in/joannehart/

OBJECTIVE: To secure a responsible position that will utilize diversified experience while providing opportunity for professional growth and advancement. SUMMARY: An organized, dependable and flexible individual, demonstrating a high level of energy and initiative. Capable of handling a number of projects simultaneously while maintaining maximum productivity. Communicates effectively with all levels of an organization. Works well, independently and with others. Pennsylvania Licensed Agent in Property, Casualty and Health since 1981. New Jersey Non-Residence License. EXPERIENCE: 2013 HARLEYSVILLE/NATIONWIDE CLAIMS, Mt. Laurel, NJ 08054 (Temporary Job for 3 months 5/22/13 to 8/14/13) Material Damage Dept. Automobile Personal and Commercial Use of Image Right , CCC One System, CICS1, ARMS, Copart Calling the insured and claimant and getting their statement in their own words. Dispatching a vehicle, ordering a rental. LINDSAY INSURANCE GROUP, INC., Blue Bell, PA. 19422 ASSISTANT ACCOUNT MANAGER Condominium Associations, Small Contractors New Business and Remarketing Setting up new business applications and gathering all the information in order to get the companies to quote. Do proposals to submit the clients for their review. Renewals binding, invoicing All Commercial Floods On line Rating-Travelers, QBE/CAU, Flood, Harleysville, Hartford, Zurich, Millers Claim Handling (Property and Auto) LIBERTY INSURANCE BROKERS, PHILADELPHIA, PA. 19127 ASSISTANT TO PRESIDENT & ACCOUNT MANAGER (COMMERICAL & PERSONAL LINES) Inside Sales (New Commercial Business and some Personal Lines) Servicing Accounts (both commercial & personal lines) Handling commercial renewals remarketing when possible, invoicing Accounting (1 year-Accounts Payable, Accounts Receivables, deposits, posting, paying statements to the companies, etc. Visit with Clients CBIZ BENEFITS & INSURANCE SERVICES (formerly Posse Walsh Buckman Van Buren), BLUE BELL, PA 19422 SUPERVISOR PERSONAL LINES DEPARTMENT Inside Sales (New Business), Servicing (VIP) Accounts, Visits with Client, Proposals, Sales Reports, Scheduling and Handling of days worked,vacations,etc.

2004-2013

2000-2004

1993-2000

1988-1993

JIM DALY INSURANCE, PHILADELPHIA, PA. 19136 ACCOUNT MANAGER, PERSONAL AND COMMERCIAL LINES Inside Sales (New Business) Customer Service on Existing Clients FRANKFORD INSURANCE AGENCY, INC., TREVOSE, PA. 19047 CUSTOMER SERVICE REPRESENTATIVE Personal and Commercial lines

1978-1988

EDUCATION: Mastbaum Technical School, Philadelphia, PA. Philadelphia Community College 1 year Evening Business Administration 1 year Evening Accounting Insurance Society of Philadelphia INS21, INS 22 and INS23 Continuing Education credits towards my current license upon request PA license and NJ Non-Resident license expire March 31, 2015

RELATED SKILLS:

Word, Excel, E-Mail, Outlook, Delphi, Applied, EPIC, AMS, Solutions, Company On-line Rating Systems (CAU, Harleysville, Millers Mutual, Zurich/Farmers, Travelers, Hartford, and Flood)

REFERENCES:

Available upon request