HRD Press - Spring Summer 2009

Spring/Summer 2009
How DO I do more with less?
With High-Quality Cost-Eec ve Tools from HRD Press

Contents
Conflict Management......................................................1 Leadership ..................................................................25 Personality ..................................................................69 Mentoring ....................................................................10 Coaching ......................................................................11 Customer Service ....................................................1213 Training & Development..........................................1417 Management & Supervision ....................................1819 Employee/Career Development ....................................20 Employee Engagement..................................................21 Communication & Interpersonal Skills ....................2223 Negotiation ..................................................................24 Team Building ..............................................................25 Ethics ............................................................................26 Workplace Diversity ......................................................27 Best-Selling Books ........................................................28 Order Form ..................................................................29
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Fully Reproducible
Visit www.hrdpress.com and enter the product code into the search box.
Conflict Style Inventory
Dr. Marshall Sashkin

This instrument assesses individual approaches to conflict and shows how to make conflict a constructive, rather than destructive, force in your workplace. This revised and improved edition includes new scales that measure a teams approach to conflict as well as each individuals approach. The instrument consists of 10 vignettes that describe realistic workplace conflicts. For each vignette, participants are presented with five possible responses to the conflict, and are instructed to indicate which ones most closely describe how they would actually deal with the situation. The results give respondents an accurate assessment and understanding of their own natural approaches to dealing with conflict and provide a starting point for developing the skills necessary to begin managing conflict constructively.
Reproducible Participant Material
51 Activities for Collaborative Management

Organizations everywhere are facing the challenge of how to work more closely with one another. This collection of ready-touse activities will help you better understand the concept of collaborative management a term used to describe an ideal work environment where everyone is dedicated to achieving a common objective.
Peter Garber
In 50 Activities for Collaborative Management, youll find an array of dynamic and engaging exercises to help you explore what makes collaborative management work, its potential benefits and how to experience them in your organization.
200 pp / 3-ring binder / Code...50COLL / $149.95
The Trainers Guide provides explanations of each vignette and discussion of typical responses to each. It also includes workshop designs, a lecturette, overhead transparency masters, norms, and references. Managing Conflict Constructively is a helpful participant handout that provides background information on conflict management.
Conflict Style Inventory / Pack of 5 / Code...CSI / $44.75 Trainers Guide / Code...CSITG / $24.95 Managing Conflict Constructively / Pack of 5 / Code...MCC / $44.75
To order visit: www.hrdpress.com
Conflict Management
Dealing with Conflict Instrument

Alexander Hiam
Overview
Available Online!
Turn Conflict into Opportunity!
Certified Facilitator Available!
A conflict assessment and training tool designed to teach you the skills necessary to consistently turn conflict into productive opportunities.
Key Benefits
Participants learn to solve conflict problems by negotiating the issues more frequently to a win/win conclusion. By using methods posed in Dealing with Conflict, organizations will see attitudes toward conflict change to a proactive problemsolving approach. Teams work together more effectively, and wherever conflict might flair in the future, a new perspective can be brought to bear. Participants become more competent and more confident handling conflict, reducing workplace stress, which is linked to lower productivity.
Key Features
Easy to administer and self score in just 10 minutes. Participants learn their dominant conflict style Participants learn when its most appropriate to use the 5 conflict styles. Participants become more flexible in conflict situations by learning that one approach is not optimal in all situations. Modular Trainers Guide provides options for using the assessment within other training or as the focal point of a 1-day conflict workshop. Reproducible Participants Workbook!
Dealing with Conflict Instrument / Pack of 5 / Code...DCI / $44.75 360-Degree Feedback Set (Set of 6 Others) / Pack of 5 /Code...DC360 / $74.95 Self Online Assessment / Code...DCIOL / $14.95 360-Degree Online Assessment / Code...DCIOL360 / $24.95 Leaders Guide / Includes 1 DCI and 1 DC360 / Code...DCLG / $49.95
Also Available:
50 Ac vi es for Conict Resolu on Code...50CR / $149.95 The Managers Pocket Guide to Dealing with Conflict Code...MPGDC / $14.95 Dealing with Conflict: Resolution Styles DVD Code...DCD / $195.00
Leadership
Author Profile Bruce Tulgan Bruce Tulgan
Prolific author, social scientist, renowned speaker on workplace generational issues. Bruce has authored all books on this page and is an energizing speaker on management issues at conferences and at corporations. Inquire about a Bruce Tulgan speaking engagement at 1-800-822-2801.
Managing the Generation Mix, 2nd Ed.
From Urgency to Opportunity

The workplace is changing. Powerful demographic forces are underway causing a generational shift. If youre managing a mix of employees of all agesfrom teens to retireesand finding it takes more time and skill than ever before, welcome to the revolution. The latest edition of Managing the Generation Mix is full of insight and advice for tackling the age-related challenges you face every day and maximizing the strengths of your age-diverse team member.
Carolyn A. Martin, Ph.D. & Bruce Tulgan
H.O.T. Management
Bruce Tulgan
Hands-on Transactional
What can managers do every day to get more and better work from people while giving them the flexibility they need?
The answer lies in HOT Managementthe breakthrough set of management techniques, skills, best practices and habits of the most effective supervisory managers in todays extremely demanding workplace. HOT Management contains vital lessons any manager at any level can practice to increase productivity, quality, and moraleand, in turn, improve retention. Discover how you can rely on HOT management strategies to: Drive performance through negotiation and coaching Gain power by positioning yourself as being able to do more for people Engage direct reports in ongoing coaching dialogues about performance, goals and deadlines Hold each person accountable, every day Rich with examples from real-life work situations, HOT Management is the source of concrete techniques managers striving to get the best out of people need.
160 pp / CodeHOT / $14.95
Youll learn: Whos in your generation mix today and what you can expect of them How to adjust your communication style to fit people who prefer instant messaging and e-mail to face-toface exchanges How to mine the riches in older, seasoned employees Managing people old enough to be your parentsor grandparents Teaching teens how to serve your customers
266 pp / Code...MGENM2 / $14.95
FAST Feedback
Second Edition
Bruce Tulgan
FAST Feedback transforms the role of managers and dramatically improves the relationships between managers and their direct reports. Once a critical mass of your managers begins practicing FAST Feedback, this behavior change creates a dynamic environment of ongoing results-oriented dialogue. By turning managers into coaches, you will increase productivity, accelerate turnaround time, and invigorate your corporate culture.
180 pp / Paperback / Code...FAST2 / $14.95
Leadership
How to succeed A new approach whento youre systematically thrust into a managing and leadership role motivating your employees perrformance.
Strategic Leadership Type Indicator (SLTi)

Leaders Self-Assessment Alexander Hiam
Key Benefits
Available Online!
Create a structured framework for leadership development Improve leadership ability across the whole organization through constant reinforcement of a systematic management system. Basic and intuitive; a new, down in the trenches, prescription for leading Basic and intuitive; so its relevant for first time supervisors Basic and intuitive; you can train managers quickly and it will stick to their ribs Key Features Participants take and self score this easy-to-use assessment in 30 minutes 360 feedback sets are available for exploring the perceptions of co-workers about the appropriateness of the leaders use of strategies. Facilitators Manual contains up to six hours of ready-to-deliver training, including a PowerPoint presentation and a Participants Workbook. The SLTI assessment process is a complete development cycle for supervisors or leaders: 1. Leaders complete a self-assessment and discover their preferred leadership strategies for a variety of contexts. 2. Leaders learn to select the best strategies for a given context. 3. Leaders are shown how to use strategies to develop their direct reports, to move them toward higher autonomy, competence, and improved productivity. Description
Following training, the SLTI assessment booklet acts as a prescriptive job aid supervisors can refer to when considering how to handle a new employee, a subordinate with evolving job responsibilities, or a sudden change in a direct reports performance.
Form A / Assessment with 16 pp booklet / Pack of 5 / CodeSLTI / $74.75 Form B / Assessment only / Pack of 5 / Code...SLTIB / $49.75 360-Degree Feedback Profile/ Pack of 5 / CodeSLTIFS / $74.75 Self Online Assessment / Code...SLTIOL / $24.95 360-Degree Online Assessment / Code...SLTIOL360 / $39.95
Also Available:
Easy-to-Use Facilitators Manual
The Facilitators Manual provides up to six hours of training design formats based on the SLTi Leaders Self-Assessment, walks you through a PowerPoint presentation, and includes helpful teaching tips. Includes: Facilitators Manual, Supplemental Module: Case Analysis, Interpretation and Choosing Leadership Actions Worksheet, PowerPoint presentation, Reproducible Participants Workbook.
Includes 1 SLTI and 1 SLTIFS / Code...SLTIF / $495.00
Strategic Leadership Type Indicator Video Program CodeSLTD / $195.00 Strategic Leadership Type Indicator Game CodeSLTITG / $99.95 The Starsh Files: One Leaders Account of Insight and Inspira on Under Duress CodeSTAR / $24.95
Leadership
Written as a business leadership fable, The Transparent Leader is the story of a smart emerging leader, Stephanie Marcus, as she navigates the challenging world of business. Fortunately, Steph meets Lou Donaldson, a public relations CEO near the end of his career, at a local gym where she works out daily. Lou acts as a friend, informal coach, and mentor as he guides Steph through the complicated business ecosystem in which she finds herself. Throughout the story, Steph learns about clear leadership communication as she also adapts and changes and becomes a more transparentclear and openleader. At the same time, she learns Lous personal story, which helps her fully appreciate his wisdom.
132 pp / Paperback / Code...TTL / $19.95
The Transparent Leader

A Business Fable of Clear and Effective Leadership Communication
Steve Gladis, Ph.D.
The Journey of the Accidental Leader

Steve Gladis, Ph.D.
Youre looking around for a leadersomeone else to take chargewhen the responsibility to take action falls upon you. Heres a fictional story that will ensure youre up to the challenge of unexpectedly becoming a leader.
Foreword by Marshall Goldsmith!
The Executive Coach in the Corporate Forest

Steve Gladis, Ph.D.
Many executives have heard about executive coaching, but dont know what it actually looks like. Through this highly readable bookwritten as a business fableyoull gain a clear picture of the entire executive coaching process, from start to finish.
This business parable describes an untimely death and the journey of the leader suddenly put in charge of a company. The story demonstrates some of the leadership lessons the author learned while with an organization that has trained some of the nations most successful leadersthe United States Marine Corps. Inspirational and motivational, this engaging story is full of insight and perspectives that will pave the way for both current and future accidental leaders.
122 pp / Paperback / Code...TJAL / $17.95
This is a fictional case study of a young and gifted executive coach and his coaching relationships with his varied and fascinating clientseach with their own quirks and issues.
Also Available:
The stories are engaging and the characters are believable with realistic problems to illustrate the structure and content of the coaching process. The final chapter serves as a capstone for the fable, explaining the theory and practice of executive coaching in more depth.
130pp / Paperback / Code...TECCF / $18.95
Survival Wri ng for Business Code...SWFB / $14.95
Leadership
The Visionary Leader
Leader Behavior Questionnaire
50 Activities for Developing Leaders

Lois B. Hart, Ed.D.
Part of our best-selling 50 Activities series!
Now all your managers can assess their own leadership behaviors and characteristics and identify ways to improve their leadership effectiveness. This updated, research-based instrument helps leaders determine which changes or skill development are required for them to make full use of their capabilities for visionary leadership. Through the use of both a Self questionnaire and Other questionnaires (filled out by three to six colleagues), leaders are able to gain an accurate 360-degree assessment of their leadership style in three critical areas: leader behavior, leadership characteristics, and effect on organizational culture.
Marshall Sashkin, Ph.D.
Training Objectives Develop key leadership skills Recognize and address skills needing further development Identify ability to take risks and initiate change Build strategies for personal development Encourage creativity to enhance visioning skills
Comes complete with learning objectives, facilitator guidance, and reproducible materials. Activities take 30 minutes to 2 hours.
Also Available:
Questionnaire Set (1 Self and a set of 3 Others) / Pack of 5 / Code...VLQS / $84.75 Self Questionnaire / Pack of 5 / Code...VLSQ / $44.75 Trainers Guide / Includes 1 VLQS / Code...VLTG / $24.95 New Vision of Leadership / Pack of 5 / Code...NVL / $44.75
The Trainers Guide includes technical details on the development of the instrument, detailed training designs, a lecturette on leadership, and overhead transparency masters. New Vision of Leadership, supporting participant handouts, explore the cognitive and behavioral skills of truly visionary leaders.
300 pp / 3-ring binder / Code...50DL / $149.95
Training Methods Written exercises Group exercises Role-plays Closure activities Self Assessments
The best-sellercompletely updated and more relevant than ever
50 Activities for Developing Leaders, Vol. II
Lois B. Hart, Ed.D. & Charlotte S. Waisman, Ph.D.
The Leadership Lexicon Code...LLEX / $29.95 Quality Leadership Skills Code...QL3/ $39.95 The Executive Athlete Code...TEA / $19.95 The Managers Pocket Guide to Leadership Skills Code...MPGLS / $14.95
Developed by two veteran leadership experts, the second edition offers 50 ready-made, proven activities organized into four modules that focus on: Laying the groundwork for a workshop that makes an impact Developing the individual leader Setting an example so that others will want to be leaders, too Helping leaders excel and perform at their best
Special 50 Activities Offer! Buy both volumes for only $250. Save $50! Code...50DLB
The activities that help leaders: Build trust Teach Coach Facilitate meetings Respond to change Handle conflict Be creative
319 pp / 3-ring binder / Code50DL2 / $149.95
Personality
Emotional Intelligence Profile

Dr. Jon Warner
Emotional Intelligence refers to the complex mix of social and interpersonal behaviors that incorporate intuition, character, integrity, motivation, communication ability, and relationship skills. Use this assessment to diagnose these social skills. Youll learn about 4 primary emotional intelligence styles: This instrument will help you determine the degree of balance you display in your emotional intelligence. This new awareness can be used to enhance individual flexibility by increasing the repertoire of emotional responses available. Managers, trainers, consultants, and professionals from all walks of life will benefit personally and professionally from improving their emotional intelligence. The assessment booklet includes coaching suggestions on how to use each style most effectively. Tips are behavioral making measurable improvement attainable for all individuals.
Paper Assessment / Pack of 5 / Code...EINT / $44.75 Facilitators Guide / Includes 1 EINT /Code...EINTAF/ $49.95 Online Assessment / Code...EINTOL / $24.95
Available Online!
50 Activities for Developing Emotional Intelligence

Emotional Intelligence explains why, despite equal intellectual capacity, training, or experience, some people excel while others of the same caliber lag behind. Certain competencies are found repeatedly in high performers at all levels, from customer service representatives to CEOs. As trainers we must find ways to build these talents labeled EQ (emotional intelligence quotient). The 50 reproducible activities in this resource book focus on developing the following set of talents: self-awareness and control, empathy, social expertness, personal influence, and mastery of vision. Training Objectives Skill-Building on Self-Awareness and Control Skill-Building on Empathy Skill-Building on Social Expertness Skill-Building on Personal Influence Skill-Building on Mastery of Vision Training Methods Icebreakers Interactive exercises Self-assessments Self-reflection exercises
Adele B. Lynn
Conceptual Reflective Organized Empathic
The Managers Pocket Guide to Emotional Intelligence

Emotional intelligence quotient (or EQ) encompasses qualities that go beyond general intellectual intelligence and technical competency. EQ includes self-awareness, selfcontrol, self-confidence, motivation, empathy, and competencies in the social environment. This pocket guide will help a leader assess where she or he is weak and give concrete suggestions to strengthen EQ, resulting in a more successful career and a more satisfying life.
140 pp / Paperback / CodeMPGEI / $14.95
Time Guidelines Activities take between 20 and 90 minutes to complete. Selected Contents
A Trainers Guide to Helping Leaders Improve EQ Action / Reaction Advice from the Pros Steps for Growth Champion or Chump Importance Meter Ask for Feedback Picture Yourself Open and Friendly vs. Friendship Listening Habits Genuine Listening I Was Appreciated A Grateful Heart Yes, But Doing a Fair Share EQ Activities for Communication Skills EQ Activities for Team Building
Emily A. Sterrett, Ph.D.
300 pp / 3-ring binder / Code50DEI / $149.95
Personality
Revised Version!
Insight Inventory
Overview
Understanding Yourself and Others Patrick Handley, Ph.D.

Key Benefits
INSIGHT can be used for:
Available Online!
In just 20 minutes participants can complete the INSIGHT Inventory and begin bridging communication gaps that are costing your company a fortune. Irreconcilable differences suddenly seem understandable and productively bridged. Teach participants the ability to flex or adapt their style to the situation. Unlike DISC or MBTI, INSIGHT does not force a label or type designation on you. INSIGHT can facilitate virtually any training initiative by exposing root behavioral influences at the most basic levelin only 20 minutes!
Team building Conflict & stress management Leadership Training Interpersonal skills, sales, and customer service Negotiation skills training
Key Features
Participants can complete and self score the questionnaire in just 20 minutes. Provides both work style and personal style profiles to highlight ones ability to flex their styles according to the environment. Skill building focuses on learning to adapt your own communication style to others with different styles. Comprehensive Trainers Guide details the instruments psychometric properties and provides extensive training application outlines for use in conflict management, stress management, customer service, and leadership.
INSIGHT Inventory / Pack of 5 / Code...IIFB / $59.75 INSIGHT Other (360 style feedback package) / Pack of 5 /Code...IISF / $79.95 INSIGHT Online / Code...IOLG / $25.00 INSIGHT Training Manual with 45-minute DVD and PowerPoint slide presentation / Includes 1 each of: INSIGHT Inventory, Teaming with INSIGHT, INSIGHT Other / Code...IIT / $295.00
Teaming Up with Insight
Sections in Teaming Up with Insight Include: Team Cluster Report, Team Member Environment Worksheet, Rating Team Leader to Improve Communication, Team Member Scoring Chart, Style Flexing Checklist, Improving Team Effectiveness, and more!
Teaming Up with INSIGHT / Pack of 5 / Code...IIFA / $79.75
The newest addition to the best-selling Insight Inventory product line is Teaming Up with Insight. Using all of the tried and trusted knowledge gained by using the Insight Inventory, this team focused product is dedicated to evaluating and improving vital group communication. The 16-page booklet contains a scoring sheet and grid as well as full breakdown of trait preferences and appropriate flex points, allowing for quick administration and comprehension of scoring outputs.
All New INSIGHT Online!
Try a FREE INSIGHT Inventory online by contacting Mark at 1-800-822-2801, ext. 125 or e-mail mark@hrdpress.com. Insight Online is available as Self, Self & Others, One-to-One, or Interviewing with INSIGHT versions.
Personality
The Psychological Type Indicator (PTI)
Available Online!
The Psychological Type Indicator (PTI) is a carefully crafted personality measure that is designed to give individuals guidance about their psychological type using the scales first presented by Carl Jung. The focus of the PTI is on providing individuals themselves, their managers and those who train them, with an understanding of personality and its effect on performance both inside and beyond the workplace.
FREE Sample PTI Call 1-800-822-280 x 125 or e-mail mark@hrdpress.com
Description
The unique design of the PTI scoring system provides the key to seeing personality type in the context of how personality can be influenced by environment. Conditions that fall outside our natural preference boundaries will be less preferred and, consequently, are more likely to be avoided. For example, an individual with a naturally strong preference for introversion may find that he or she can cope with oneto-one interpersonal contact, but expresses ISTJ ISFJ anxiety about group social settings. This is Introverted Introverted clearly highlighted by how the PTI displays Sensing with Sensing with and an individuals results. auxiliary auxiliary extroverted extroverted Features Thinking Feeling Powerful, innovative scoring system that highlights the range within which ISTP ISFP individuals are likely to be comfortable Introverted Introverted adopting different behavioral styles to Thinking with Feeling with cope with changes in their environment auxiliary auxiliary and the different life pressures they extroverted extroverted might face from time-to-time. Sensing Sensing Simple to use integrated Answer Sheet and Scoring Key with built-in Profile Chart. ESTP ESFP Extroverted Extroverted Presentation Sensing with Sensing with The PTI is packaged as a Self-Scoring auxiliary auxiliary Question and Answer Booklet, with an introverted introverted Integrated Profile Chart. The PTI booklet Thinking Feeling includes basic information on Jungian typology that an individual can compare ESTJ ESFJ to his or her results. Extroverted Extroverted PTI Online /Code...PTIOL / $49.95 Thinking with Feeling with Paper Assessment / Pack of 5 / auxiliary auxiliary CodePTI / $75.00 introverted introverted Technical and Administration Manual / Sensing Sensing
Includes 1 PTI / Code...PTITM / $49.95
The PTI was developed by The Test Agency and first published in 1997. The initial design was based on an understanding of Jungian typology and a range of type indicators.
INFJ Introverted iNtuition with auxiliary extroverted Feeling INFP Introverted Feeling with auxiliary extroverted iNtuition ENFP Extroverted iNtuition with auxiliary introverted Feeling ENFJ Extroverted Feeling with auxiliary introverted iNtuition
INTJ Introverted iNtuition with auxiliary extroverted Thinking INTP Introverted Thinking with auxiliary extroverted iNtuition ENTP Extroverted iNtuition with auxiliary introverted Thinking ENTJ Extroverted Thinking with auxiliary introverted iNtuition
Personality
The HRD Press DISCStyles Assessment
Available Online!
This easily administered 30-item assessment includes use of three interpersonal settings to maximize contextual authenticity (work, home, social). Each of the three standard interpretive graphs are plotted enabling a complete view of your preferred style, and since the DISCStyles assessment can be completed in only 1015 minutes you gain valuable time for individual coaching sessions or group discussions.
The HRD Press DISCStyles assessment has been crafted specifically to assist organizations in understanding how behaviors impact the success of their employeesand how it all links to the bottom line. Based on theories originally developed by Dr. William Marston in the late 1920s, and adapted for effortless facilitation and corporate buy-in, our DISCStyles assessments is a highly validated tool trusted by several Fortune 500 companies, the United States Military, and professional consultants worldwide.
FREE Sample DISCStyles Call 1-800-822-2801, x 125 or e-mail mark@hrdpress.com
Product Benefits
Gain awareness of personal strengths and motivations Uncover career development opportunities Improve methods for interpersonal communication Enhance conflict resolution ability Create 360-degree feedback for your leaders Build and strengthen teams Improve professional relationships internally and externally
Web-based Features
After taking the Assessment, each person receives their own Home Page to view results, invite observers, and access additional resources. Totally automated online DISCStyles self-assessment Your Personalized DISCStyles Report Your own DISCStyles Home Page to invite others to respond to how they see you for 360-degree feedback Your eGraphs and Observer Graphs of how others see you Additional online resources 52-week e-mail series for ongoing learning
You Will Learn:
Your Behavioral Style Tendencies, Strengths, and Struggles Your Management Strategies and What Motivates You Your Communication Preferences About the Four Basic DISC styles How to Identify Another Persons Style How to Use Adaptability for Greater Success
360-Degree Online DISCStyles / Code...DISCO / $49.95 Available as a paper-based assessment Paper-based DISCStyles / Pack of 5 / Code...DISC / $75.00
Mentoring
Principles of Adult Mentoring Inventory
Dr. Norman H. Cohen
This assessment provides mentors with an objective means of assessing their mentoring skills, especially those behavioral competencies that are essential for productive interaction with a diverse group of mentees. The scale measures six distinct and important components of the adult mentoring relationship, which together constitute the complete mentor role.
Measures Six Mentor Functions

Relationship emphasis Facilitative focus Mentor model
Assessment / Pack of 5 / CodePAMA / $44.75 Leaders Guide / Includes 1 PAMA / 60 pp / 3-ring binder CodePAMLG / $39.95
Information emphasis Confrontive focus Mentee vision
The Managers Pocket Guide to Effective Mentoring

Dr. Norman H. Cohen
This book is a practical reference to effective mentoring in a format that provides quick access to the important concepts and techniques of this unique, powerful, one-to-one learning model. The Managers Pocket Guide to Effective Mentoring is a convenient and comprehensive reference, offering valuable, pragmatic guidance that mentors can use in assisting mentees.
128 pp / Paperback / Code...MPGM / $14.95
The Mentees Guide to Mentoring

Dr. Norman H. Cohen
This book offers mentees practical guidance to establish and maintain productive interpersonal communication with mentors.
The guide is divided into 15 sections. Each section contains concise information about an important facet of the mentoring experience. As a unified approach to mentoring, the total work will provide mentees with a comprehensive overview of the one-to-one model of learning.
150 pp / Paperback / CodeMGM / $14.95
Author Profile Norman H. Cohen Norman H. Cohen, Ph.D.

A professor at the Community College of Philadelphia, Dr. Cohen has conducted research, presented numerous articles, and authored many books on mentoring and adult learning. He has worked extensively as a consultant with a wide range of business, government, health care, and academic organizations.
Also Available:
The Complete Mentoring Prorgram Code...CMP / $995.00 The Step-by-Step Guide to Starting an Effective Mentoring Program Code...SSG / $29.95 So You Want to Be Mentored? Code...SYWBM / $19.95
10 To order visit: www.hrdpress.com
Coaching
Available Online!
Coaching Effectiveness Profile

Dr. Jon Warner
Examine your ability to coach othersa key skill if leaders are to bring out the best in employees and contribute to the development of their organizations most valuable asset Fully reproducible product! Free review available.
its people. This self-scoring questionnaire delves into seven competencies that contribute to good coaching: Empathizing ability, listening skills, capacity to confront and challenge, problem-solving ability, feedback skills, capacity to empower, and mentoring skills. Includes interpretation instructions and a personal action plan for doingin both formal and informal coaching situations what great coaches do.
Paper Assessment / Pack of 5 / Code...COAEP / $44.75 360-Degree Online Assessment / Code...COAEPO / $24.95 Facilitators Guide / Includes 1 COAEP / 3-ring binder / Code...COAEPF / $99.95
50 Activities for Coaching/Mentoring

Donna Berry, Charles Cadwell, & Joe Fehrmann
Coaching Effectiveness Workshop

Julian Lippi & Jon Warner
Everyone these days is talking about coaching. But do your employees understand what coaching really means? More importantly, do they practice it regularly?
Part of our best-selling 50 Activities series!
With Coaching Effectiveness Workshop, you have a complete training program you can use at all levels of your organization to give employees guidance in three key coaching areas: Working closely with people one-on-one, giving feedback, setting goals and tasks that will stretch them and supporting them through difficulties Setting up a climate or environment that encourages people to take the risk to do things differently and learn from their experience Actively setting up learning opportunities for individuals by giving them the chance to work with different people and providing new and challenging work experiences The Instructors Guide contains all you need to conduct a workshopintroductory notes, a suggested timetable, background notes, a trainers checklist, course notes, action planning and evaluation forms, and a CD with PowerPointslide masters.
Training Objectives Introduce mentoring concepts and peer guidance techniques Develop skills to express performance improvement goals clearly Create open, trusting relationships Refine managers skills in providing constructive feedback Training Methods Team games Group discussions Icebreakers Role-plays Questionnaires and written exercises
Comes complete with learning objectives, facilitator guidance, and reproducible materials.
Time Guidelines 34 activities take 1 hour or less 6 activities take between 1 and 2 hours
306 pp / 3-ring binder / Code...50CM / $149.95
Fully reproducible document file / CodeCOAEPL / $249.95 Includes Instructors Guide and Participants Guide
Also Available:
Email reviews@hrdpress.com for a FREE review of the full product
Pocket Guide to Workplace Coaching Code...MPGWC/$14.95 Seven Keys for Coaching Power Code...SKCP / $19.95 Learning Points: 89 Ac ons and Ac vi es for Coaching Call Center Employees Code...LPCALL / $34.95
11
Customer Service The Service Pro

Overview
Rick Tate & Josh Stroup

A comprehensive program targeting customer service INs and OUTs, ideal for todays competitive market. Program includes videos, stories, exercises, overheads, role-plays, and more for both managers and service personnel.
Training for Everyone
Create Service Pros and build a competitive advantage!
Key Benefits
Key Features
In short, The Service Pro provides the tools and techniquesand the all-important motivationto raise service to levels that can give your organization a competitive edge. Hard-hitting 1-day workshop for service personnel provides both the why its so important and the how training on key competencies. Companion 1-day workshop for leaders is absolutely essential for managers who must understand the big picture and be able to align systems, support, and recognition to make superior service a competitive strategy. Modular training design enables the trainer to adjust emphasis and work effectively within time constraints.
Build a sustainable, competitive advantage in your organization. Teach your employees how to service your customers properly, at lightning speed. Motivate your employees to make a sustainable commitment to your customers.
Training for Managers and Executives
The Service Pro: Service Leadership

CodeSPSLPD / $495.00 (with DVD) Additional Workbooks / CodeSPBFPW / $14.95
Package includes: Complete Facilitators Guide, DVD, PowerPoint Presentation, Leaders Workbook, The Service Pro book.
The Service Pro: Better, Faster, and Different

CodeSPBFPD / $495.00 (with DVD) Additional Workbooks / CodeSPSLPW / $14.95
Package includes: Complete Facilitators Guide, DVD, PowerPoint Presentation, Participants Workbook, The Service Pro book.
Also Available:
The Service Pro CodeSP / $12.95 Excuses, Excuses, Excuses CodeEE / $12.95 Stories They Will Remember CodeSTWR / $19.95
Customer Service
25 Reproducible Activities for Customer Service Excellence
or no prior training experience required. All you need is a group of employees who are committed to giving customers what they rightfully deserveexcellent service. Every topic critical to customer service is addressed in five convenient parts: Communication, Phone Power, Customer Service Skills, Customer Service Strategies, Achieving Results. The fun and easy-to-use activities incorporate exercises, questionnaires, quizzes, facts, role plays, philosophies, characterizations, profiles, assessments, strategies, surveys, matrices, and other tools. Most can be completed in 1530 minutes.
160 pp / 3-ring binder / Code25CS / $99.95
Peter Garber
Make it easy for employees to provide great customer service with this collection of motivating and skillbuilding activities.
Theres no need for a special training facility, no huge costs involved, Make great service an everyday occurrence customers can count on
The Constant Customer

Keep them coming back again and again and again
Darryl S. Doane & Rose D. Sloat
Customer Service Skills Profile

Jon Warner
This easy-to-use assessment solves one of your biggest headaches in customer serviceensuring consistency in your staffs performance.
How? By giving employees a clear picture of their unique strengths and areas they need to work onand the motivation to acquire all the skills of an all-around good customer service giver. Employees can rate themselves in seven competency areas widely considered to be critical to the ability to provide exemplary service: Temperament/disposition Attentive listening Communicating clearly Resolving conflict Engaging in joint problem solving Carefully negotiating Building warmth and empathy
These are trying times. The economy has created an environment that forces customers to make more decisions, be more selective and cut back on items they may not have given a second thought to only a year ago. How can you ensure your company survives and thrives? The Constant Customer has the answer. It lays out the necessary guidelines to establishing the proper environment for the constant customer who comes back again and again and again.
The final chapter offers actions to be taken immediately including always taking care of your customer, getting to know your customers business as well as you know your own, establishing trust, willingly educating your customers on your business, surprising your customers daily with your service, and dealing with service problems and issues immediately.
108 pp / Paperback / CodeCCST / $14.95
Assessment / Pack of 5 / CodeSSPR / $44.75 Facilitators Guide / Includes 1 SSPR / CodeSSPRF / $99.95
The questionnaire uses graduated response scales (almost never to almost always) that help employees draw accurate conclusions about how skilled they presently are in customer service.
Also Available:
50 Ac vi es for Achieving Excellent Customer Service Code...50ACS / $149.95 Learning Points: 100 Ac vi es and Ac ons for Customer Service Excellence Code...LPCS / $34.95 Learning Points: 80 Ac vi es and Ac ons for Call Center Service Excellence Code...LPCC / $34.95
13
Training & Development

Author Profile Bob pike Bob Pike is a pioneer and continuing advocate of the switch from teacher-centered to participant-centered training. He has well earned his reputation as the trainers trainer.
He has written or edited over 20 books including 50 Creative Closers and One-on-One Training. Bob developed the Creative Training Techniques Seminar that now has over 75,000 alumni since only 1980. His unique instructor-led, participant-centered approach to training has become the mainstream, thanks to his tireless advocacy of more effective alternatives to lecture-based training.
Creative Training Techniques Handbook

Third Edition Tips, Tactics and How-tos for Delivering Effective Training
Robert W. Pike, CSP
Thoroughly updated and revised, the third edition of the essential resource for training professionals is packed with new and valuable features for delivering cost-effective, high-impact training.
101 Games for Trainers
Bob Pike with Christopher Busse
101 of the best games from Creative Training Techniques Newsletter gathered into one book. These classroom-tested games, exercises, and activities add spark and energy to your training sessionsand help adults really learn without even knowing it. Included are games for improving communication skills, developing conflict resolution skills, breaking the ice, creating team players, and more.
120 pp / Paperback / Code...101GT / $24.95
Like previous editions, Creative Training Techniques Handbook, Third Edition covers all the important basics: Presentation preparation, learner motivation, visual aids, group involvement, creative materials, resource materials, presentation techniques, and customized training.
Special Oer! Buy both volumes for only $39.95 Code...101BG
New to the third edition are six chapters covering: Instrumented learning Transformation of existing training programs Participant-centered techniques for technical training Participant-centered techniques for computer training The myths and methods of eLearning Classroom management techniques Youll also find a new appendix packed with simple job aids to help you make, buy, or build decisions when planning training.
328 pp / Hardcover / Code...CTTH3 / $49.95
101 More Games for Trainers
120 pp / Paperback / Code...101MG / $24.95
Now Bob Pike brings you 101 More Games for Trainers. This is your sourcebook for engaging participants while they are in your classroom. Youll find dozens of games, exercises, and activities specifically designed to bring a weary group back to life; lead an audience through a spirited, comprehensive review session; break the ice and grab participants attention; and more.
Bob Pike with Christopher Busse

Train-the-Trainer Workshop, 3rd Ed.
Penny L. Ittner and Alex F. Douds
Overview
The proven workshop for teaching non-professional trainers to develop and conduct effective training.
This powerful workshop will help you bring your managers, team leaders and other non-trainers quickly up-to-speed in the basic skills required to develop and conduct training confidently, competently and with ease. Loaded with practical tips, helpful precautions, checklists and tools, the revised edition includes: A completely new chapter on an essential skill in developing training outlining the training content for a learning objective. 30 additional overhead transparency masters Updated case studies Turn your managers into effective trainersovernight!
The completely revised and updated 3rd Edition of the all-time best-seller!
Key Features
The comprehensive how-to manual walks first-time trainers through every step of the process of developing and delivering effective trainingfrom using adult learning principles all the way through evaluating the results of training.
The workshop also addresses how to handle problem personalities and situations that can unnerve even the most experienced trainer, including participants who wont talkand those who wont stop. Using a learn-by-doing approach, Train-the-Trainer, 3rd Edition is full of opportunities for every participant to interact, practice delivery skills, try out new skills, build their confidence in a safe environment, and become effective trainersovernight. Even veteran trainers will learn something new and hone and update their skills.
Key Benefits
Participants will learn how to: Identify new ways training can be used in their jobs Clearly understand how adults learn so they can teach others Analyze training requirementsthe first step in successful training Develop learning objectives that provide the direction for the rest of their training Select the most appropriate training methods Develop and use training aids the right way Create lesson plans Use basic facilitation skills Increase participation Conduct training using their lesson plans Evaluate training Transfer newly acquired training skills to the work setting
Also Available:
Instructors Guide: 250 pp / 3-ring binder with CD / CodeTTWI3 / $99.95 Participant Coursebook: 200 pp / Paperback with CD / CodeTTWC3 / $49.95
The Training Trilogy, 3rd Ed. CodeTT3 / $39.95 The Managers Pocket Guide to Training CodeMPGTN /$14.95 500 Crea ve Classroom Techniques for Teachers and Trainers Code500CC / $149.95
To order visit: www.hrdpress.com 15

Learning Style Questionnaire
Based on the research of some of the leading experts in the field, Learning Style Questionnaire provides the concepts and insight into adult learning that every trainer needs. Identify your employees strengths and weaknesses in the ways in which they learn. Capitalize on their learning strengths and help them improve in their areas of weakness. Learning Style Questionnaire measures a participants preferred method of learning in four different learning styles: participating, reflecting, structuring, and experimenting. An understanding of the different learning styles helps participants select the approach for specific learning situations that will yield the best results. With quick and easy administration (under 45 minutes), Learning Style Questionnaire is an essential resource for trainers and managers involved in adult learning.
Questionnaire / Pack of 5 / Code...LSI / $44.75 Leaders Guide / Code...LSILG / $29.95
Learning at Work
Chris Hutcheson
How to Support Individual and Organizational Learning

Bridget OConnor, Michael Bronner, & Chester Delaney
Youll find all the answers in a single sourceLearning at Work, the third edition of Training for Organizations first published in 1996. This valuable guide will help both newcomers and seasoned professionals fulfill their many roles and create rewarding careers in the dynamic field of workplace learning.
As a workplace learning professional, what do you need to be able to do to keep up with a fastchanging industry and move ahead?
Special updates to this new edition include additional topics and new Voices from the Fieldinterviews with workplace learning professionals who offer their insights, experiences, and perspectives.
432 pp / Paperback / Code...LAW / $44.95
A Compendium of Icebreakers, Energizers, and Introductions

Select from 75 quick exercises to break down barriers, increase motivation, and provide the best possible start to your training program. Compiled by a team of five trainers with a wide variety of experience, the games represent a rich mixture of styles and an extensive range of approaches. There is an index of activities by objective to help you choose the most appropriate activity for your application and fully reproducible participant materials are included to save you hours of preparation time.
The Encyclopedia of Games for Trainers

Use these participative training techniques to rejuvenate, challenge, and motivate participants. This collection of over 145 group games will get participants involved in the learning process and add substance to new or existing programs on any training topic. In addition to a substantial stock of games, the manual includes an in-depth discussion of the unique dimension that well-presented games add to a training session. It covers proper preparation for the use of games in training, techniques for providing feedback to participants, and methods for choosing a game that is right for your audience and subject matter.
Andy Kirby
edited by Andy Kirby
Training Objectives Break the ice Liven-up sluggish sessions Motivate participants Switch attention Prepare participants for the training 200 pp / 3-ring binder / Code...CIEI / $99.95
444 pp / 3-ring binder / Code...EGT / $149.95
Also Available:
Job Aids for Everyone Code...JAFE / $24.95 Flip Chart Magic Code...FCM / $39.95 Be a Star Facilitator Code...BASF / $19.95

Assertiveness Style Profile
discover ways in which they may make adjustments to achieve better results in given situations.
Dr. Jon Warner & Gary Jenkins
The Assertiveness Style Profile is designed to assist individuals to understand their own personal assertiveness style, preferences, and behavior. This will allow them to
Assertiveness is a communication philosophy and technique which involves interacting with others in a confident and persistent manner, particularly when there is an element of conflict present.
This self-scoring assessment contains 32 statements that are scored using a five-point scale. The results are placed on the four-quadrant model that produces the following styles: Aggressively Controlling, Firmly Asserting, Passively Observing, Warmly Proposing.
The booklet also contains some general interpretive material. The Facilitators Guide contains everything you need to conduct a half-day interpretive session, including reproducible exercises, lesson plans, and slide materials.
Assessment / Pack of 5 / CodeAPRO / $44.75 Facilitators Guide / Includes 1 APRO / CodeAPROF / $49.95
Applied Strategic Thinking and Performance Improvement Through Self-Assessments
The Assessment Book
Roger Kaufman, Ph.D., Ingrid Guerra-Lopez, Ph.D., with Ryan Watkins, Ph.D. & Doug Leigh, Ph.D.
The Training House Reproducible Games and Simulations
Training House
This book contains seven selfassessments designed to help you define the issue of what to accomplish before deciding how to accomplish it. With these seven assessments, you can collect, analyze and interpret the data necessary to confirm your suspicions before making recommendations.
The authors present seven self-assessments: Strategic Thinking and Planning Needs Assessment and Your Organization Corporate Culture and Your Organization Evaluation and Your Organization Performance Improvement Competencies Performance Motivation to Change Organizational Readiness for E-learning
This diverse collection of reproducible games and simulations makes learning a fun and participative way for employees to gain experience in the key concepts and skills essential to their success in the workplace. It is an ideal resource for trainers looking for a creative way to instill new ideas and skills, but who do not have the time to develop a new game on their own. This valuable assortment of 18 unique training games is ready to use and includes clear objectives, detailed instructor guidelines and reproducible materials for participants.
200pp / 3-ring binder / Code...RTHRG / $195.00
Hands-on experience is the name of the game with this unique spectrum of learning opportunities!
Each instrument uses a unique dual responsewhat is and what should beformat with performance-related questions. The book includes instructions on how to complete the surveys, decide what the results mean and use the results. Also included is a glossary of terms used that focuses on results and payoffs instead of the process, activities and interventions applied.
130 pp / Paperback / Code...THAB / $29.95
Also Available:
Training Needs Analysis Toolkit, 2nd Ed. Code...TNAT2 / $59.95 The ASTD Reference Guide to Workplace Learning & Performance, 3rd Ed. Code...ARGS3 / $89.95 M-Learning: Mobile Learning and Performance Code...MLEARN / $19.95
17
Management & Supervision

675 Ways to Develop Yourself and Your People
module begins with an overview of the subject and moves on to exercises in easy-to-use categories: Individual tasks and reflections Working with othersa peer, colleague or partner Working with a mentor Developing othersexercises for facilitators to use in groups Useful Web sites
Strategies, ideas, and activities for self-development and learning in the workplace
Laurel Alexander
This engaging and hands-on resource provides a set of 50 individual learning opportunities and over 600 ideas, techniques, and activities for making the most of the learning opportunities. Each
You can pick up this book and start wherever you like. Youll be amazed at how many opportunities you face each day to learn with and from your co-workers, facilitate the development process in others, and travel purposefully through your life.
244 pp / Code...675WDY / $99.95
The MbM Questionnaire
Managing by Motivation, Third Edition

Increase management effectiveness through improved motivation skills. This proven instrument is based on the classic motivation theories of Maslow and Herzberg, which identify motivating factors in terms of an individuals security, social, self-esteem, and selfactualization needs. Managers will learn to understand their own motivations as well as take into account employees motivations as they relate to performance and change issues. MbM teaches managers how to capitalize on employees natural motivators rather than focusing on external motivators that are less relevant to them. A companion Trainers Guide includes training designs, a lecturette, norms, and references.
Questionnaire / Pack of 5 / Code...MBM / $44.75 Trainers Guide / Includes 1 MBM / Code...MBMLG / $24.95
Marshall Sashkin, Ph.D.
The New Managers Primer: Winning with People at Work

As a new manager, how will you win with the people at workthe people you will supervise and lead and who will ultimately make you successful? The New Managers Primer provides practical guidanceall the way from Slovakiaand is your shortcut to success.
Woodrow H. Sears
The nine small lessons cover issues that are central to understanding the people-requirements of any enterprise: Getting results Planning in a managed environment How to plan Getting people to perform Celebrating the best work and best workers Building your team Discovering the way your work flows Tough love in the workplace Seven paths to failure
Also Available:
Management Eec veness Prole Code...MEP / Pack of 5 / $44.75 The Managers Pocket Guide to Mo va ng Employees Code...MPGME / $14.95 50 Ac vi es for Developing Supervisory Skills Code...50DS / $149.95
The book presents the concepts underlying major management theories in down-to-earth terms to meet the daily needs of todays supervisors and managers. The main themecontrol is everythingcomes through loud and clear. Youll learn when appropriate controls are in place, positive results are possible and organizations can surviveeven excelin an increasingly competitive international marketplace.
114 pp / Paperback / CodeNMPWPW / $14.95
Management & Supervision

The Generational Style Assessment
Dr. Jon Warner & Anne Sandberg
Chances are, youve struggled with someone older or youngerwho just doesnt see things your way. This assessment will help you understand the differences between the generations and identify ways to flex your own behavior to better work with or manage people of all ages.
50 Case Studies for Management and Supervisory Training

Dr. Alan B. Clardy
Based on actual, real-life situations, these exercises prepare supervisors and team leaders for the challenging problems they face in todays complex workplace.
The model is based on four particular stages or phases of an individuals work life: 20sGen Y or Nexter Generation 30sX Generation 40sBaby Boomers 50sBuilder Generation
Each case study includes: Summary of the case Discussion questions that evoke thought and analysis Suggested solutions to the problems presented Activities Cover Performance appraisal Managing effectively Sexual harassment/discrimination Managing disruptive employees Coaching/counseling employees Hiring the right person
Generational Style Assessment asks you to read a range of different workplace scenarios and then choose the answer that best describes what you would do in a given circumstance. Your scores on the response sheet bring together the style you adopt most frequently when talking to people of other age groups, your backup style, and how flexible you are. The assessment explains the four styles in detail and which style is most appropriate for each of the four age groups: Building style Empowering style Steering style Supporting style Use this tool to bring age-related issues out in the open and discuss how to improve productivity, job satisfaction, management styles, and personal motivation.
Assessment / Pack of 5 / CodeGSA / $44.75 Facilitators Guide / Includes 1 GSA / CodeGSAFG / $49.95
400 pp / 3-ring binder / Code50CSM / $149.95
Framed!
Solve an Intriguing Mystery and Master How to Make Smart Choices

Hari Singh, Ph.D. In this unique book, Dr. Hari Singh, a noted business professor, uses an engrossing fictional setting to make the concepts of decision-making interesting and easy-to-absorb.
In following the mystery as it unfolds chapter by chapter, youll learn the importance of using both your mind and your heart or intuition in making decisions. Framed! presents key concepts of critical importance in a refreshing and meaningful way including thinking outside a conventional frame, proactively seeking feedback about your decisions, avoiding post-decision regret and facing up to your mistakes and biases. The thoughtprovoking quotations at the beginning of each chapter set the stage for the discussions to follow.
280 pp / Paperback / CodeFRAME/ $24.95
Also Available:
The Competent Supervisor Ques onnaire Code...CSQ / Pack of 5 / $44.75 Mo va ng Employees Video Program Code...MEMD/ $99.95 Front Line Guides Code...FLGPACK / 5 Book Package /$59.95
19
Employee/Career Development
The Employee Development DVD Series
10 modules available! Only $69.95 per module for the DVDs or $500 for a complete set!
DVDs with Reproducible Participant Materials! Introducing The Employee Development DVD Series, a series of complete multimedia workshops that will prepare your employees to meet the demands of todays workplace with skill and confidence. Each module can be delivered in a freestanding, half-day workshop or as a self-study course.
The Employee Development DVD Series just might be the best bargain available for up to 40 hours of group or self-study training materials; even if youre only looking to supplement or complement existing programs this is an unbeatable deal. Each DVD includes a 1020 minute behavior modeling video, as well as a license to reproduce all the copies you need of the following materials: a complete Participant Workbook, Leaders Guide, and self-study instructions.
Learn to accept responsibility for managing your own time Learn to prioritize important tasks over urgent ones Learn to utilize a time log to make time management decisions Learn to implement daily and longrange planning CodeLDMTDV / $69.95
Learn to use the four basic skills that build trust Learn the roles and responsibilities of team meeting members Learn the definitions of consensus and consensus management Learn to utilize a five-step process for successful meetings CodeLDSWDV / $69.95 Learn to make decisions about the use of nonverbal communication Learn to analyze the impact of personal values on communication Learn techniques for dealing with emotionyours and others Learn how to change inappropriate speech habits Learn to listen effectively CodeLDCODV / $69.95
Team Skills for Meeting Together
Managing Your Time
Communicating with Others
Learn to write a description of an attitude opportunity in yourself or others Learn to analyze the cause(s) of attitude problems Learn to develop plans to monitor progress toward changing attitudes Learn how to determine reward systems for positive changes CodeLDAODV / $69.95
The Attitude Opportunity
Learn the concepts of situation analysis and visibility Learn the process for breaking complex problems into manageable pieces CodeLDSPDV / $69.95
Solving Problems Together
Learn to accept responsibility for your own growth and development within the organization Learn to determine your own career goals and interests Learn to create an action plan for future goals Learn to prepare for and participate in career counseling with your manager CodeLDYCDV / $69.95
Its Your Career
Learn to utilize a seven-step model to manage change Learn the external causes of change Learn to identify the benefits of change Learn the internal causes of change Learn to effectively use your leaders in managing change CodeLDCCDV / $69.95
Meeting Change Creatively
How to Receive Work Assignments
Learn how to confront others on sensitive issues Learn how to receive both positive and negative feedback Learn how to communicate persuasively with others CodeLDWEDV / $69.95
Working Effectively with Others
Moving From Criticism to Feedback
Learn to state opinions in a way that is appropriate in an organizational setting Learn to clearly and concisely state the reasons for giving feedback Learn to give feedback confidently and tactfully Learn to receive criticism and turn it into constructive feedback CodeLDCFDV / $69.95
Learn to obtain objectives, purpose, and necessary details of a new assignment Learn to offer ideas and suggestions for accomplishing work assignments efficiently Learn to set follow-up procedures for assignments Learn to summarize assignments accurately to ensure proper understanding of the project CodeLDRWDV / $69.95
Complete Employee Development DVD Set CodeEDDVD / $500
For more information call: 1-800-822-2801
Employee Engagement
Orientation Express
learning paired with follow-up discussions with the manager stimulates the building of solid relationships unlike anything else. Use the program in a group or one-on-one. Either way, its the most efficient and effective way to engage new employees and ensure their success.
A Self-Study Course for Onboarding New Employees
Susan Robinson & Gayle Hopkins

A successful orientation is critical to your new employees success on the job. Heres a self-study program your managers, team leaders, and mentors to new employees can use to get new hires off to a great start, reduce anxiety, and create job satisfaction from day one. Unlike most orientations, the manager takes an active role in this process. Youll find the technique of self-directed
The Employee Workbook includes all the learning assignments, activities, and self-check questions organized in three modules. The Managers Guide contains instructions, prepared questions, and other supporting documents to guide the manager in leading the follow-up discussions.
Fully reproducible document file / CodeOEMGL / $149.95
Email reviews@hrdpress.com for a free review of the full product.
50 Activities for Employee Engagement

Peter R. Garber
This collection of skill-building activities will help you understand what employee engagement really means, how it can help your organization and how to create and maintain an engaged workforce. Managers, supervisors and even engaged employees will gain the perspective and insight necessary to make this exciting cultural transition successfully. The activities are organized into six, easy-to-reference sections: Understanding employee engagement Getting started to engage employees Leading employee engagement Measuring employee engagement Creating an engaged workplace Employee engagement communications Each of these fun and easy-to-use employee activities focuses on a different aspect of employee engagement and can be completed in 3045 minutes. Each activity includes the purpose, description, time guidelines, resources, presentation instructions, debriefing guidelines and a handout.
Giving and Receiving Performance Feedback

Peter R. Garber
You have a bad attitude about your job. You need to change your priorities. You dont understand how we do things around here.
When negative feedback damages an employees self-image, ego and motivation, the employee often gets madand blames the messenger. It doesnt take long for managers to learn not to be the bearers of bad tidings if they can possibly avoid it.
This book explores the limitations of traditional evaluation systems and introduces positive, alternative approaches including a new concept, Self-Directed Feedback. Now you can offer employees all the performance information they need to grow personally and professionally. Using forms, questionnaires, case studies, and action plans, the author presents step-by-step guidelines to make feedback about the negative side of performance easier to giveand easier to swallow.
200 pp / Code...GRPF / $24.95
Also Available:
230 pp / 3-ring binder / Code...50EEA / $149.95
Situa onal Performance Improvement Code...SPI / $24.95 50 Ac vi es for Performance Appraisal Training Code...50PAT / $149.95 The Undeniable Secrets of Extraordinary Performance Reviews Code...USPER / $14.95
21
Communication & Interpersonal Skills
Communication Effectiveness Profile

Analyze the spin your values and beliefs are putting on conversations and interactions with othersand how this view may stand in the way of understanding and productive communication. This self-scoring questionnaire evaluates your effectiveness in seven areas that contribute to good and bad communication: Empathizing, receiving the message, clarifying, understanding, reading non-verbal clues, giving and receiving feedback, and transmitting your message. Includes interpretation instructions and a personal action plan to refine basic skills and become adept at the art of communication.
Available Online!
The Art of Helping in the 21st Century

Ninth Edition!
Robert R. Carkhuff, Ph.D.
This is the ninth edition of The Art of Helping. More than 500,000 copies have been sold over three decades. Literally, millions of people have been trained in helping skills. Many more have been recipients of these skills. The effects upon hundreds of thousands of these recipients have been researched. The results are in: skills acquisition and use are spectacularly powerful. This book explains the essential interpersonal skills needed by professional and lay counselors, teachers, business managers, parents, everyone.
Dr. Jon Warner
360-Degree Online Assessment / CodeCOMEPOL / $24.95 Paper Assessment / Pack of 5 / CodeCOMEP / $44.75 Facilitators Guide / Includes 1 COMEP / CodeCOMEPF / $99.95
The Managers Pocket Guide to Training

Shawn Doyle
Learn everything you need to know as a leader about trainingand how to use it to get results. If youre not satisfied with current levels of performance and want to turn training into a major contributor to the bottom line, this pocket-size guide will be invaluable.
Contents I. Introduction 1. The Evolution of Helping Models II. The Helping Process 2. The Helpees ContributionIntrapersonal Processing 3. The Helpers ContributionInterpersonal Processing III. Helping Skills 4. AttendingInvolving the Helpee 5. RespondingFacilitating Exploring 6. PersonalizingFacilitating Understanding 7. InitiatingFacilitating Acting IV. Summary 8. Recycling the Helping Process CodeAH9 / $34.95
A simple and quick read, the book contains seven chapters that cover: The benefits of training to the organization and its customers What is training and when is it needed Training basicslearning styles, timing, the importance of fun Types of trainingclassroom, e-learning, self-study and more Source of training deliveryHR department, outside consultants, training vendors Working with the training team The future of training and how to keep up
92 pp / CodeMPGTN / $14.95
The Art of Helping Student Workbook, 9th Ed.

CodeAH9W / $19.95 CodeAH9T / $29.95
The Art of Helping Trainers Guide, 9th Ed.
Also Available:
The Managers Pocket Guide to Inuence with Integrity Code...MPGIP / $14.95 50 Ac vi es for Interpersonal Skills Training Code...50IPS / $149.95 The Front Line Guide to Communica on Code...FLGCOMM / $14.95
Communication & Interpersonal Skills

How to Be in a Personal Relationship Influencing Style Clock
Available Online!
Skills for Beginning, Strengthening, and Maintaining an Intimate Personal Relationship

There are many books out there on relationships, but this one is different. It teaches social, intellectual and emotional skills you can actually apply in your life to create a lasting and intimate relationshipwhether youre married, engaged, or in a committed partnership.
Stephen Sampson, Ph.D. & Cindy Elrod, Ph.D.
Stewart Mitchell, Mariana Brkich, & Jon Warner
Each skill is introduced, explained and defined at the beginning of its section. The skills are demonstrated through short stories based on real-world examples. Concrete and specific definitions of each skill are located in boxes. Practice sessions encourage you to reflect on the material and how it relates to your life. Action strategies present short scenarios that reflect the skills you just learned. A DVD comes with the book and brings to life human behaviors that you can study and adapt to your own skills.
224 pp with DVD / Paperback / Code...PRELATE / $34.95
When it comes to influencing others, first impressions are important. Your managers, supervisors and other key employees may have only one chance to leave a positive mark in the negotiation, consultative, counseling, sales or customer service process. You can use the Influencing Style Clock to help your employees identify and improve the ways they influence others at work. Designed to be completed both by the individual and others with whom that person interacts, it is a powerful tool for training, teambuilding, career counseling, personal development and sales training. The instrument identifies four influencing styles: The Visioner The Orchestrator The Regulator The Harmonizer
50 Communications Activities, Icebreakers, and Exercises

Peter R. Garber
Communication plays such a big part in our lives today. Yet sometimes we get busy and forget just how important communication is to our success, relationships and happiness.
Participants will learn to recognize the four influencing types, identify their greatest style preference and develop practical strategies for influencing others in work and non-work situations. Theyll also create a personal action plan for improving their influencing skills. Workshop facilitators and trainers can draw upon the Influencing Style Clock Facilitators Guide and Interpretative Notes to run a workshop on influencing others and even design their own overheads, flip-charts and handouts based on the material.
Each activity focuses on some facet of communication and includes a description, time guideline, purpose, resources, presentation, debrief, difficulty rating and variations to make implementation easy.
Online Assessment / Code...ISKIO / $24.95 Paper Assessment / Pack of 5 / CodeISKI / $44.75 Facilitators Guide / Includes 1 ISKI / CodeISKIF / $49.95
The 50 activities are organized into three, quick-reference parts: principles, icebreakers, and exercises. Each individual activity takes only minutes to complete. Together this collection contains a wealth of insight, tips and guidance to prepare employees to become confident communicators who enjoy stronger relationships and greater success and satisfaction on the job.
248 pp / 3-ring binder / Code...50COMM / $149.95
Also Available:
20 Training Workshops for Listening Skills Code...20WLS / $149.95 Social Inteligence Skills for Government Managers with DVD Code...SISGMD / $24.95 25 Role Plays for Interpersonal Skills Code...25IS / $95.00
23
Negotiation
Available Online!
Negotiating Style Profile

Dr. Jon Warner
Everyone has their own negotiating style. Now you can quickly identify yours and how to better use it to your advantage.
101 Ways to Build Better Relationships with Your Customers

Building better customer relationships is not just something that would be nice to doit is something you must do if you expect to be successful in business today. This book contains 101 useful suggestions for maintaining and building relationships with your customersstarting with the next contact you make. The 101 ways in this book are all about people and how they react or respond to others. Most of the ways deal with common courtesies that anyone would appreciate for example, keep the customer in the communications loop, dont put customers on hold, be accessible to the customer and do what you say you will. Use this book to develop training programs to deal with difficult situations, solve problems with your customers, create more effective customer service strategies and help reach your sales and marketing goals.
166 pp / Paperback / Code...101CR / $14.95
Peter Garber
The Negotiating Style Profile is a self-assessment tool that has been used successfully by thousands of businesspeople. It helps measure your current negotiating style and suggests how you might adjust it to achieve better results in the future. The 32-question, true/false instrument is self-scoring. Once you complete all the questions, you will plot your scores on the effective negotiating grid. Interpretative information is included that discusses each styleits behaviors, body language, pros and cons and positive ways to use it.
Paper Assessment / Pack of 5 / Code...NSI / $44.75 Facilitators Guide / Includes 1 NSI / Code...NSIF / $49.95 Online Assessment / Code...NSIOL / $24.95
50+ Activities to Teach Negotiation

Ira G. Asherman
The Everyday Negotiator
50 Practical Tactics for Work and Life

Michael R. Carrell & Christina Heavrin
Never again pay the sticker price, accept what is given or engage in an unproductive argumentwhen you could negotiate the outcome you really want. With The Everyday Negotiator, even beginners can learn to understand the negotiation process and how to use it in everyday, real-life situations.
This book contains a variety of fully reproducible exercises to teach and reinforce the skills necessary to be a successful negotiator. Each activity includes a detailed description of the exercise, the steps to follow, additional resources, and lecture notes for the trainer. The exercises are designed to meet the needs of both the inexperienced and experienced trainer. Training Objectives Evaluate participants current negotiation skills Demonstrate behaviors characteristic of successful negotiators Find creative new ways to approach problems Assess how participants deal with conflict Explore the boundary role concept and its implications
300 pp / 3-ring binder / Code50TN / $149.95
Also Available:
250 pp / Paperback / Code...PTNN / $24.95
The author presents two practical negotiation models: A quick model you can use in friendly, less involved negotiations and a comprehensive model you can use in complex, detailed negotiations in which the stakes are high.
25 Sales Strategies and Ac vi es Code...25SSS / $99.95 25 Plus Role Plays to Teach Nego a on Code...25RPN2 / $99.95 The Nego a on Sourcebook Code...NS2 / $49.95
24
Team Building
REALISTIC, VIDEO-BASED SIMULATIONS

Nine Activities, One Price!
Take participants on an unforgettable learning adventure! Set in the Grand Canyon, these stimulating group activities provide an adventurous backdrop for enthusiastic participant involvement and memorable skill building. Use Grand Canyon Adventures for active learning in Creativity and Problem Solving Collaboration Teamwork Leadership Conflict Resolution Consultation More than the usual consensus-building activities
Now includes nine simulations!
Grand Canyon Adventures were researched on location and written by Carmine Consalvo. The creative design of the participant scenario booklets gives these learning activities a distinct advantage over other consensus-building simulations by supporting participants throughout the activity with helpful techniques and key learning points. Nine related activities provide new training flexibility The Grand Canyon Adventures package includes interrelated activities on problem solving, collaboration, and consensus decision making, which makes the program extremely flexible. Use all nine activities with your entire team, or split up your group to focus on individualized skill development with a single activity. Inspiring video gets participants involved
Overboard in the Roaring River: Action Plan A traditional consensus decisionmaking exercise that uses the standard, popular format of asking individuals and teams to rank-order action plans, then check them against expert advice. Lava Falls: Determining the Essentials This exercise adds a twist to the standard decision-making by asking for a consensus determination of which supplies available to a team are most important. This simulates the real-life dilemma of sorting what is important from a flood of information.
Start your session with The River Song, a 40-minute DVD that sets the scene for the simulations. It is an all-original, breathtaking video tour of the sites within the Grand Canyon where the simulations take place. It will motivate and focus participants on the activities, and ensure high-impact learning. Grand Canyon Complete Package includes: Nine different simulations Scenic full color video or DVD, The River Song Comprehensive Leaders Guide that includes detailed debriefing suggestions, instructions for leading adventure simulations, and valuable tips on involving and motivating participants. Complete Package: 40-minute DVD with Leaders Guide and ten of each Participant Booklet / Code...GCAPDL (DVD) / $499.95
Up Deer Creek Without a Boatman: Problem-Solving Analysis This exercise asks teams to determine what information is necessary to determine what the problem is, then to solve it. This adventure demonstrates the importance of a rigorous problem solving analysis. Stranded in Grand Canyon: A Creative Problem-Solving Adventure
Incident at Elves Chasm: Action Plan: Consensus and Consultation Incident at Elves Chasm: Priority Setting: Consensus and Consultation Hiking Out of Lava Falls: A Creative Problem-Solving Adventure
Up Deer Creek Without a Boatman: Collaboration Overboard in the Roaring River: The Confluence of Crisis and
Management
25
Ethics
Explore how to recognize, analyze and resolve ethical dilemmas
15 Reproducible Activities for Reinforcing Business Ethics and Values
The Ethical Type Indicator
Peter Garber
Louie V. Larimer, J.D.

How do you resolve the ethical and moral dilemmas that arise in your life? Can you identify, articulate, and defend the ethical principles that govern and influence your ethical and moral decision-making? What ethical type are you? The Ethical Type Indicator will enable you to discover the answers. This self-scoring personal assessment instrument measures the extent to which you prefer and use six ethical philosophies when confronted with an ethical dilemma. The instrument consists of 42 statements reflective of one of six ethical theories. The tool is easy to complete and self-scoring takes only a few minutes. There are no right or wrong answers. Respond with personal honesty and candor to: Discover your primary ethical decision-making preference or ethical type Assess the degree to which you are influenced by ethical principles Become empowered to recognize, analyze and resolve future ethical dilemmas
This book contains 15 easy-to-use activities that can be used individually or as a whole to reinforce your companys ethics and values. And inspire employees to recommit to responsible business behavior.
In todays business climate, simply having an ethics policy in place isnt enough. You must continually keep ethics up front and center to avoid the ethical violationsand erosion of confidence seen in corporate America today.
160 pp / 3 ring-binder / Code15RBE / $99.95
Individual employees, teams, and groups will participate in engaging role plays, discussions and case studies to: Better understand the importance of ethics in all aspects of life Explore their personal beliefs and values concerning ethics Examine the role that ethics and values play in business
The Training Manual includes: Background information on The Ethical Type Indicator Detailed instructions for its use The trainers guide for conducting a seminar on ethical reasoning using The Ethical Type Indicator Seminar outlines PowerPoint slide show
Instrument / Pack of 5 / CodeETHTI / $75.00 Training Manual / Includes 1 ETHTI / CodeETHTIL / $99.95
Ethical Leadership
Second Edition
Dr. Richard Bellingham
Also Available:
50 Ac vi es for Promo ng Ethics within the Organiza on Code...50API / $149.95 Value-Centered Ethics Code...VCE / $24.95 Building Personal and Professional Ethics Code...BPPE / $69.95
Ethical Leadership is full of steps and strategies to help organizations take a hard look at the way they do business, decide what changes are required and transform principles into action. Ethical Leadership includes an ethics assessment and goal-setting tool and a list of recent and noteworthy writings on ethical leadership.
140 pp / Paperback / CodeETHL / $19.95
Increase your competitive advantage by taking a proactive approach to ethicsthis book provides a roadmap for corporate leaders that shows you how.
26
Workplace Diversity
DVD now includes reproducible Participants Booklet!
Still Talkin Diversity

Mary Tobey Marsh
Still Talkin Diversity is a great way to examine up-close issues frequently ignored by other diversity trainingand an even greater way to promote acceptance, understanding, and accommodation of all differences in the workplace.
Diversity and Cultural Awareness Profile

Examine your views and understanding of diversity and how well your organization harnesses all the skills and experience of its employees. Use this 48-item, selfscoring profile to assess yourself and your organization in six competency areas: Awareness and climate, levels of inclusion, levels of tolerance and understanding, degree of empathy, degree of adaptation and change, and persistence and commitment. Includes interpretation instructions and specific actions to take to increase awareness of cultural differences and create a more open climate.
Available Online!
Dr. Jon Warner
The video-based workshop features a candid, hardhitting videotape of vignettes that portray women as bosses, men and gender roles, bigotry and backlash, disabilities, ageism, and alternative lifestyles.
Still Talkin Diversity is filled with exercises, assessments, and activities proven effective in helping employees: Become aware that differences do exist and should be recognizednot ignored. Become sensitive to people who are different and eliminate tensions and conflict based on another persons group identity. Understand the many categories of differences including cultures and subcultures.
19-minute DVD or video with Leaders Guide and Reproducible Participants Booklet / DVD Code...STDD / Video Code...STD / $99.95
Paper Assessment / Pack of 5 / CodeCDCAP / $44.75 Facilitators Guide / Includes 1 CDCAP / CodeCDCAPF / $99.95 Online Assessment / CodeCDCPOL / $24.95
50 Activities for Diversity Training

Jonamay Lambert & Selma Myers Part of our best-selling 50 Activities series!
The Managers Pocket Guide to Diversity Management

This guide will teach you the skills required to effectively manage a diverse workplacenot because its the right thing to do or your organization requires it. But because it is good for business. Dr. Edward E. Hubbard
Gain diversity awareness, tools, knowledge and techniques necessary to lift morale, improve processes, bring access to new segments of the marketplace, enhance productivity and improve your bottom line.
190 pp / Paperback / Code...MPGDM / $14.95
Training Objectives Illustrate how cultural differences may impact behavior Increase awareness of the impact of culture in the workplace Demonstrate skills for managing a culturally diverse workplace Address issues of gender in the workplace Training Methods Icebreakers Participative exercises Role-plays Mini case studies Time Guidelines Activities take 15 to 45 minutes
Also Available:
Workforce Diversity DVD / Code...WDD / $99.95 Just Not Our Kind Video Program Code...JNOKD / $295.00
300 pp / 3-ring binder / Code...50DT / $149.95
27
Best-Selling Books
The Competent Leader The Project Managers Partner
Michael Greer
A Powerful and Practical Tool Kit for Managers and Supervisors
A Step-by-Step Guide to Project Management

With the downsizing of businesses, project management is no longer a specialized profession but rather a set of competencies, skills, and behaviors that have general application. The work groups and individuals called on to be part-time project managers need tools that will help them plan, execute, control, and close out project events. These tools must be easily understood and usable right away, in real time. The Partner is composed of step-by-step performance tools such as checklists, worksheets, guidelines, and other valuable support materials that will help plan and work through project events. These tools are organized around 20 key action items that guide the project management process.
160 pp / Spiral-bound / CodePMP2 / $39.95
Learn what skills are required to be a successful leader in todays business environment. The Competent Leader concentrates on the interpersonal skills required to be a great leader. Most people in supervisory, managerial, or other positions of leadership have exceptionally strong technical skills but are not equally strong in their interpersonal skills. This is because most people are hired and promoted based on how well they perform the operational functions of a position. This book will aid both new and experienced leaders in concentrating on the necessary skills to fine tune their relationship-building skills. The Competent Leader is written in an easy-to-understand how-to format; it offers action planning guides and assessments that help transfer newly learned skills back to the workplace.
330 pp / Paperback / CodeCL2 / $34.95
Peter Stark & Jane Flaherty
The Strategic Development of Talent

William J. Rothwell & H. C. Kazanas
Completely updated and revised, the latest edition of the classic book used around the world provides valuable insight to help you develop a comprehensive and unified plan for learning in your organization.
Polarity Management
Identifying and Managing Unsolvable Problems
Barry Johnson, Ph.D.
The Strategic Development of Talent moves beyond HRD to apply the principles of strategic business planning to talent management, knowledge management and workplace learning, and it has been retitled to underscore this emphasis.
Anyone who wishes to use talent to support organizational strategyincluding CEOs, operating managers, and HR, HRD, and WLP practitionerswill find this text both informative and practical. The Strategic Development of Talent includes dozens of exhibits, a template to guide you through the process, and a self-assessment instrument to determine your readiness.
Some complex problems simply do not have solutions. The key to being an effective leader is being able to recognize and manage such problems. Polarity Management presents a unique model and set of principles that will challenge you to look at situations in new ways. Also included are exercises to strengthen your skills, and case studies to help you begin applying the model to your own unsolvable problems.
288 pp / Paperback / CodePM2 / $24.95
Also Available:
500 pp / Paperback / CodeSDOT / $49.95
Terric Training Materials Code...TTM / $39.95 Training Needs Analysis Toolkit, 2nd Ed. Code...TNAT2 / $59.95 The Execu ve Athlete Code...TEA / $19.95
28
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Bite-sized learning for building prac cal skillsfast!

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