HRD Press - Spring 2010

HRDPress
Human Resource
Development Press
Est. 1972
Spring 2010
Building the High Performance Workforce of the Future
For all your training needs call 1-800-822-2801
NO RISK, MONEY BACK GUARANTEE!
Turn Conflict into Opportunity
with Our Premiere 15-minute
Self-Assessment
Now Also
Available Online!
H
High-QualityCost-EecveTools fromHRDPress
Conflict Style
Inventory
Dr. Marshall Sashkin
This instrument
assesses individual
approaches to
conflict and shows how to
make conflict a constructive,
rather than destructive, force
in your workplace. This revised and improved edition
includes new scales that measure a teams approach to
conflict as well as each individuals approach.
The instrument consists of 10 vignettes that describe
realistic workplace conflicts. For each vignette, partici-
pants are presented with five possible responses to the
conflict, and are instructed to indicate which ones most
closely describe how they would actually deal with the
situation. The results give respondents an accurate
assessment and understanding of their own natural
approaches to dealing with conflict and provide a
starting point for developing the skills necessary to
begin managing conflict constructively.
The Trainers Guide provides explanations of each
vignette and discussion of typical responses to each. It
also includes workshop designs, a lecturette, overhead
transparency masters, norms, and references. Managing
Conflict Constructively is a helpful participant handout
that provides background information on conflict
management.
Conflict Style Inventory / Pack of 5 / Code...CSI / $44.75
Trainers Guide / Code...CSITG / $24.95
Managing Conflict Constructively / Pack of 5 /
Code...MCC / $44.75
51 Activities for
Collaborative Management
Peter Garber
Organizations every-
where are facing the
challenge of how to
work more closely
with one another. This
collection of ready-to-
use activities will help
you better understand
the concept of collabo-
rative management
a term used to describe
an ideal work environ-
ment where everyone is dedicated to achieving a com-
mon objective.
In 50 Activities for Collaborative Management, youll find
an array of dynamic and engaging exercises to help you
explore what makes collaborative management work, its
potential benefits and how to experience them in your
organization.
200 pp / 3-ring binder / Code...50COLL / $149.95
Fully Reproducible
Reproducible Participant Material
NeedMore Information?
Visit www.hrdpress.com and enter the
product code into the search box.
Conflict Management......................................................1
Leadership ..................................................................25
Personality..................................................................69
Mentoring ....................................................................10
Coaching ......................................................................11
Customer Service ....................................................1213
Training & Development..........................................1417
Management & Supervision ....................................1819
Employee/Career Development ....................................20
Employee Engagement..................................................21
Communication & Interpersonal Skills ....................2223
Negotiation ..................................................................24
Team Building ..............................................................25
Ethics ............................................................................26
Workplace Diversity ......................................................27
Products ............................................................28
Best-Selling Books ........................................................36
Order Form ..................................................................37
To order visit: www.hrdpress.com
Contents
Catalog 2010 pp1-18.qxd:Layout 1 1/11/10 5:54 PM Page 2
Overview
A conflict assessment and training tool designed to teach you the skills
necessary to consistently turn conflict into productive opportunities.
Key Benefits
Participants learn to solve conflict problems by negotiating the
issues more frequently to a win/win conclusion.
By using methods posed in Dealing with Conflict, organizations
will see attitudes toward conflict change to a proactive problem-
solving approach.
Teams work together more effectively, and wherever conflict
might flair in the future, a new perspective can be brought to bear.
Participants become more competent and more confident
handling conflict, reducing workplace stress, which is linked to
lower productivity.
Key Features
Easy to administer and self score in just 10 minutes.
Participants learn their dominant conflict style
Participants learn when its most appropriate to use the 5 conflict styles.
Participants become more flexible in conflict situations by learning that
one approach is not optimal in all situations.
Modular Trainers Guide provides options for using the assessment
within other training or as the focal point of a 1-day conflict workshop.
Reproducible Participants Workbook!
Dealing with Conflict Instrument / Pack of 5 / Code...DCI / $44.75
360-Degree Feedback Set (Set of 6 Others) / Pack of 5 /Code...DC360 / $74.95
Self Online Assessment / Code...DCIOL / $14.95
360-Degree Online Assessment / Code...DCIOL360 / $24.95
Leaders Guide / Includes 1 DCI and 1 DC360 / Code...DCLG / $49.95
Dealingwith
Conflict Instrument
Alexander Hiam
Also Available:
50 Acvies for Conict Resoluon Code...50CR / $149.95
The Managers Pocket Guide to Dealing with Conflict Code...MPGDC / $14.95
Dealing with Conflict: Resolution Styles DVD Code...DCD / $195.00
Turn Conflict
into Opportunity!
Conflict Management
1
Available Online!
Certifed Facilitator
Available!
Leadership
2
Bruce Tulgan
Prolific author, social scientist,
renowned speaker on workplace
generational issues. Bruce has
authored all books on this page
and is an energizing speaker
on management issues at
conferences and at corporations.
Inquire about a Bruce Tulgan
speaking engagement at
1-800-822-2801.
Author Profile Bruce Tulgan
H.O.T.
Management
Hands-on Transactional
Bruce Tulgan
What can managers do every
day to get more and better work
from people while giving them
the flexibility they need?
The answer lies in
HOT Managementthe
breakthrough set of management techniques, skills, best
practices and habits of the most effective supervisory
managers in todays extremely demanding workplace.
HOT Management contains vital lessons any manager at
any level can practice to increase productivity, quality,
and moraleand, in turn, improve retention.
Discover how you can rely on HOT management
strategies to:
Drive performance through negotiation and coaching
Gain power by positioning yourself as being able to do
more for people
Engage direct reports in ongoing coaching dialogues
about performance, goals and deadlines
Hold each person accountable, every day
Rich with examples from real-life work situations,
HOT Management is the source of concrete techniques
managers striving to get the best out of people need.
160 pp / CodeHOT / $14.95
FAST Feedback
Second Edition
Bruce Tulgan
FAST Feedback transforms the
role of managers and dramatically
improves the relationships be-
tween managers and their direct
reports. Once a critical mass of
your managers begins practicing
FAST Feedback, this behavior
change creates a dynamic environment of ongoing
results-oriented dialogue. By turning managers into
coaches, you will increase productivity, accelerate turn-
around time, and invigorate your corporate culture.
180 pp / Paperback / Code...FAST2 / $14.95
Managingthe
GenerationMix,
2ndEd.
From Urgency to Opportunity
Carolyn A. Martin, Ph.D.
& Bruce Tulgan
The workplace is changing.
Powerful demographic forces are
underway causing a generational
shift. If youre managing a mix of
employees of all agesfrom teens to retireesand
finding it takes more time and skill than ever before,
welcome to the revolution.
The latest edition of Managing the Generation Mix
is full of insight and advice for tackling the age-related
challenges you face every day and maximizing the
strengths of your age-diverse team member.
Youll learn:
Whos in your generation mix today and what you can
expect of them
How to adjust your communication style to fit people
who prefer instant messaging and e-mail to face-to-
face exchanges
How to mine the riches in older, seasoned employees
Managing people old enough to be your parentsor
grandparents
Teaching teens how to serve your customers
266 pp / Code...MGENM2 / $14.95
How to succeed
when youre
thrust into a
leadership role
A new approach to
systematically
managing and
motivating your
employees
perrformance.
3
Also Available:
Strategic Leadership Type
Indicator Video Program
CodeSLTD / $195.00
Strategic Leadership Type
Indicator Game
CodeSLTITG / $99.95
The Starsh Files: One Leaders
Account of Insight and
Inspiraon Under Duress
CodeSTAR / $24.95
Strategic LeadershipTypeIndicator (SLTi)
Leaders Self-Assessment
Alexander Hiam
Key Benefits
Create a structured framework for leadership development
Improve leadership ability across the whole organization through constant
reinforcement of a systematic management system.
Basic and intuitive; a new, down in the trenches, prescription for leading
Basic and intuitive; so its relevant for first time supervisors
Basic and intuitive; you can train managers quickly and it will stick to their ribs
Key Features
Participants take and self score this easy-to-use assessment in 30 minutes
360 feedback sets are available for exploring the perceptions of
co-workers about the appropriateness of the leaders use of strategies.
Facilitators Manual contains up to six hours of ready-to-deliver training,
including a PowerPoint presentation and a Participants Workbook.
Description
The SLTI assessment process is a complete development cycle for supervisors
or leaders:
1. Leaders complete a self-assessment and discover their preferred leadership
strategies for a variety of contexts.
2. Leaders learn to select the best strategies for a given context.
3. Leaders are shown how to use strategies to develop their direct reports, to
move them toward higher autonomy, competence, and improved
productivity.
Following training, the SLTI assessment booklet acts as a prescriptive job aid
supervisors can refer to when considering how to handle a new employee,
a subordinate with evolving job responsibilities, or a sudden change in a direct
reports performance.
Form A / Assessment with 16 pp booklet / Pack of 5 / CodeSLTI / $74.75
Form B / Assessment only / Pack of 5 / Code...SLTIB / $49.75
360-Degree Feedback Profile/ Pack of 5 / CodeSLTIFS / $74.75
Self Online Assessment / Code...SLTIOL / $24.95
360-Degree Online Assessment / Code...SLTIOL360 / $39.95
Easy-to-Use Facilitators Manual
The Facilitators Manual provides up to six hours of training design formats
based on the SLTi Leaders Self-Assessment, walks you through a PowerPoint
presentation, and includes helpful teaching tips.
Includes: Facilitators Manual, Supplemental Module: Case Analysis,
Interpretation and Choosing Leadership Actions Worksheet, PowerPoint
presentation, Reproducible Participants Workbook.
Includes 1 SLTI and 1 SLTIFS / Code...SLTIF / $495.00
Leadership
Available Online!
Available!
4
Also Available:
Survival Wring for Business Code...SWFB / $14.95
Leadership
The
Journey of
the Accidental
Leader
Steve Gladis, Ph.D.
Youre looking around for a
leadersomeone else to
take chargewhen the
responsibility to take action
falls upon you. Heres a
fictional story that will
ensure youre up to the
challenge of unexpectedly becoming a leader.
This business parable describes an untimely death and
the journey of the leader suddenly put in charge of a
company. The story demonstrates some of the leadership
lessons the author learned while with an organization
that has trained some of the nations most successful
leadersthe United States Marine Corps.
Inspirational and motivational, this engaging story is
full of insight and perspectives that will pave the way for
both current and future accidental leaders.
122 pp / Paperback / Code...TJAL / $17.95
The Executive Coach
inthe Corporate Forest
Steve Gladis, Ph.D.
Many executives have heard
about executive coaching, but
dont know what it actually
looks like. Through this highly
readable bookwritten as a
business fableyoull gain a
clear picture of the entire
executive coaching process,
from start to finish.
This is a fictional case study
of a young and gifted
executive coach and his
coaching relationships with
his varied and fascinating
clientseach with their own quirks and issues.
The stories are engaging and the characters are
believable with realistic problems to illustrate the
structure and content of the coaching process.
The final chapter serves as a capstone for the fable,
explaining the theory and practice of executive coaching
in more depth.
130pp / Paperback / Code...TECCF / $18.95
Foreword by Marshall Goldsmith!
The
Transparent
Leader
A Business Fable
of Clear and Effective
Leadership
Communication
Steve Gladis, Ph.D.
Written as a business leadership fable, The Transparent
Leader is the story of a smart emerging leader, Stephanie
Marcus, as she navigates the challenging world of busi-
ness. Fortunately, Steph meets Lou Donaldson, a public
relations CEO near the end of his career, at a local gym
where she works out daily. Lou acts as a friend, informal
coach, and mentor as he guides Steph through the com-
plicated business ecosystem in which she finds herself.
Throughout the story, Steph learns about clear leadership
communication as she also adapts and changes and
becomes a more transparentclear and openleader.
At the same time, she learns Lous personal story, which
helps her fully appreciate his wisdom.
132 pp / Paperback / Code...TTL / $19.95
5
Leadership
TheVisionary Leader
Leader Behavior
Questionnaire
Marshall Sashkin, Ph.D.
Now all your managers
can assess their own
leadership behaviors
and characteristics
and identify ways to
improve their leadership
effectiveness. This updated, research-based instrument
helps leaders determine which changes or skill develop-
ment are required for them to make full use of their
capabilities for visionary leadership. Through the use of
both a Self questionnaire and Other questionnaires
(filled out by three to six colleagues), leaders are able
to gain an accurate 360-degree assessment of their
leadership style in three critical areas: leader behavior,
leadership characteristics, and effect on organizational
culture.
The Trainers Guide includes technical details on the
development of the instrument, detailed training designs,
a lecturette on leadership, and overhead transparency
masters. New Vision of Leadership, supporting participant
handouts, explore the cognitive and behavioral skills of
truly visionary leaders.
Questionnaire Set (1 Self and a set of 3 Others) / Pack of 5 /
Code...VLQS / $84.75
Self Questionnaire / Pack of 5 / Code...VLSQ / $44.75
Trainers Guide / Includes 1 VLQS / Code...VLTG / $24.95
New Vision of Leadership / Pack of 5 / Code...NVL / $44.75
50 Activities for DevelopingLeaders
Lois B. Hart, Ed.D.
Part of our best-selling
50 Activities series!
Comes complete with learn-
ing objectives, facilitator
guidance, and reproducible
materials. Activities take
30 minutes to 2 hours.
Training Objectives
Develop key leadership skills
Recognize and address skills needing further
development
Identify ability to take risks and initiate change
Build strategies for personal development
Encourage creativity to enhance visioning skills
Training Methods
Written exercises Group exercises Role-plays
Closure activities Self Assessments
300 pp / 3-ring binder / Code...50DL / $149.95
The best-sellercompletely updated and more
relevant than ever
50 Activities
for Developing
Leaders, Vol. II
Lois B. Hart, Ed.D. &
Charlotte S. Waisman, Ph.D.
Developed by two veteran
leadership experts, the
second edition offers 50
ready-made, proven activities organized into four
modules that focus on:
Laying the groundwork for a workshop that makes
an impact
Developing the individual leader
Setting an example so that others will want to be
leaders, too
Helping leaders excel and perform at their best
The activities that help leaders:
Build trust Teach Coach Facilitate meetings
Respond to change Handle conflict Be creative
319 pp / 3-ring binder / Code50DL2 / $149.95
Special 50 Activities Offer!
Buy bothvolumes for only $250.
Save $50! Code...50DLB
Also Available:
The Leadership Lexicon Code...LLEX / $29.95
Quality Leadership Skills Code...QL3/ $39.95
The Executive Athlete Code...TEA / $19.95
The Managers Pocket Guide to Leadership Skills
Code...MPGLS / $14.95
6
50 Activities
for Developing
Emotional
Intelligence
Adele B. Lynn
Emotional Intelligence explains why, despite equal intellec-
tual capacity, training, or experience, some people excel
while others of the same caliber lag behind. Certain
competencies are found repeatedly in high performers
at all levels, from customer service representatives to
CEOs. As trainers we must find ways to build these
talents labeled EQ (emotional intelligence quotient). The
50 reproducible activities in this resource book focus on
developing the following set of talents: self-awareness and
control, empathy, social expertness, personal influence,
and mastery of vision.
Training Objectives
Skill-Building on Self-Awareness and Control
Skill-Building on Empathy
Skill-Building on Social Expertness
Skill-Building on Personal Influence
Skill-Building on Mastery of Vision
Training Methods
Icebreakers
Interactive exercises
Self-assessments
Self-reflection exercises
Time Guidelines
Activities take between 20 and 90 minutes to
complete.
Selected Contents
300 pp / 3-ring binder / Code50DEI / $149.95
Personality
The Managers
Pocket Guide to
Emotional Intelligence
Emily A. Sterrett, Ph.D.
Emotional intelligence quotient
(or EQ) encompasses qualities that
go beyond general intellectual
intelligence and technical competency.
EQ includes self-awareness, self-
control, self-confidence, motivation, empathy, and
competencies in the social environment. This pocket
guide will help a leader assess where she or he is weak
and give concrete suggestions to strengthen EQ, resulting
in a more successful career and a more satisfying life.
140 pp / Paperback / CodeMPGEI / $14.95
A Trainers Guide to Helping
Leaders Improve EQ
Action / Reaction
Advice from the Pros
Steps for Growth
Champion or Chump
Importance Meter
Ask for Feedback
Picture Yourself
Open and Friendly vs.
Friendship
Listening Habits
Genuine Listening
I Was Appreciated
A Grateful Heart
Yes, But
Doing a Fair Share
EQ Activities for
Communication Skills
EQ Activities for Team
Building
Emotional
Intelligence
Profile
Dr. Jon Warner
Emotional Intelligence refers to
the complex mix of social and
interpersonal behaviors that incorporate intuition,
character, integrity, motivation, communication ability,
and relationship skills. Use this assessment to diagnose
these social skills. Youll learn about 4 primary emotional
intelligence styles:
Conceptual Reflective Organized Empathic
This instrument will help you determine the degree
of balance you display in your emotional intelligence.
This new awareness can be used to enhance individual
flexibility by increasing the repertoire of emotional re-
sponses available. Managers, trainers, consultants, and
professionals from all walks of life will benefit personally
and professionally from improving their emotional intelli-
gence. The assessment booklet includes coaching sugges-
tions on how to use each style most effectively. Tips are
behavioral making measurable improvement attainable
for all individuals.
Paper Assessment / Pack of 5 / Code...EINT / $44.75
Facilitators Guide/ Includes 1 EINT/Code...EINTAF/ $49.95
Online Assessment / Code...EINTOL / $24.95
Available Online!
Revised Version!
7
Personality
Insight Inventory
Understanding Yourself and Others
Patrick Handley, Ph.D.
Overview
In just 20 minutes participants can complete the INSIGHT Inventory and begin
bridging communication gaps that are costing your company a fortune.
Key Benefits
Irreconcilable differences suddenly seem understandable and productively
bridged.
Teach participants the ability to flex or adapt their style to the situation.
Unlike DISC or MBTI, INSIGHT does not force a label or type designation
on you.
INSIGHT can facilitate virtually any training initiative by exposing root
behavioral influences at the most basic levelin only 20 minutes!
Key Features
Participants can complete and self score the questionnaire in just 20 minutes.
Provides both work style and personal style profiles to highlight
ones ability to flex their styles according to the environment.
Skill building focuses on learning to adapt your own communication
style to others with different styles.
Comprehensive Trainers Guide details the instruments psychometric
properties and provides extensive training application outlines for use
in conflict management, stress management, customer service, and
leadership.
INSIGHT Inventory / Pack of 5 / Code...IIFB / $59.75
INSIGHT Other (360 style feedback package) / Pack of 5 /Code...IISF / $79.95
INSIGHT Online / Code...IOLG / $25.00
INSIGHT Training Manual with 45-minute DVD and PowerPoint slide presentation /
Includes 1 each of: INSIGHT Inventory, Teaming with INSIGHT, INSIGHT Other /
Code...IIT / $295.00
TeamingUpwithInsight
The newest addition to the best-selling Insight Inventory product line is
Teaming Up with Insight. Using all of the tried and trusted knowledge gained
by using the Insight Inventory, this team focused product is dedicated to
evaluating and improving vital group communication. The 16-page booklet
contains a scoring sheet and grid as well as full breakdown of trait prefer-
ences and appropriate flex points, allowing for quick administration and
comprehension of scoring outputs.
Sections in Teaming Up with Insight Include: Team Cluster Report,
Team Member Environment Worksheet, Rating Team Leader to Improve
Communication, Team Member Scoring Chart, Style Flexing Checklist,
Improving Team Effectiveness, and more!
Teaming Up with INSIGHT / Pack of 5 / Code...IIFA / $79.75
INSIGHT can be used for:
Team building
Conflict & stress management
Leadership Training
Interpersonal skills, sales, and
customer service
Negotiation skills training
All New INSIGHT Online!
Try a FREE INSIGHT Inventory
online by contacting Mark
at 1-800-822-2801, ext. 125 or
e-mail mark@hrdpress.com.
Insight Online is available as
Self, Self & Others, One-to-One,
or Interviewing with INSIGHT
versions.
Available Online!
Available!
FREE Sample PTI
Call 1-800-822-280 x 125 or
e-mail mark@hrdpress.com
The Psychological
Type Indicator (PTI)
Personality
The Psychological Type Indicator (PTI) is a carefully crafted personality
measure that is designed to give individuals guidance about their
psychological type using the scales first presented by Carl Jung. The focus
of the PTI is on providing individuals themselves, their managers and those
who train them, with an understanding of personality and its effect on
performance both inside and beyond the workplace.
Description
The PTI was developed by The Test Agency and first published in 1997.
The initial design was based on an understanding of Jungian typology and
a range of type indicators.
The unique design of the PTI scoring system provides the key to seeing person-
ality type in the context of how personality can be influenced by environment.
Conditions that fall outside our natural preference boundaries will be less
preferred and, consequently, are more likely to be avoided. For example, an
individual with a naturally strong preference for introversion
may find that he or she can cope with one-
to-one interpersonal contact, but expresses
anxiety about group social settings. This is
clearly highlighted by how the PTI displays
and an individuals results.
Features
Powerful, innovative scoring system
that highlights the range within which
individuals are likely to be comfortable
adopting different behavioral styles to
cope with changes in their environment
and the different life pressures they
might face from time-to-time.
Simple to use integrated Answer Sheet
and Scoring Key with built-in Profile Chart.
Presentation
The PTI is packaged as a Self-Scoring
Question and Answer Booklet, with an
Integrated Profile Chart. The PTI booklet
includes basic information on Jungian
typology that an individual can compare
to his or her results.
PTI Online /Code...PTIOL / $49.95
Paper Assessment / Pack of 5 /
CodePTI / $75.00
Technical and Administration Manual /
Includes 1 PTI / Code...PTITM / $49.95
8
ISTJ ISFJ INFJ INTJ
Introverted Introverted Introverted Introverted
Sensing with Sensing with iNtuition with iNtuition with
auxiliary auxiliary auxiliary auxiliary
extroverted extroverted extroverted extroverted
Thinking Feeling Feeling Thinking
ISTP ISFP INFP INTP
Introverted Introverted Introverted Introverted
Thinking with Feeling with Feeling with Thinking with
extroverted extroverted extroverted extroverted
Sensing Sensing iNtuition iNtuition
ESTP ESFP ENFP ENTP
Extroverted Extroverted Extroverted Extroverted
Sensing with Sensing with iNtuition with iNtuition with
introverted introverted introverted introverted
Thinking Feeling Feeling Thinking
ESTJ ESFJ ENFJ ENTJ
Extroverted Extroverted Extroverted Extroverted
Thinking with Feeling with Feeling with Thinking with
introverted introverted introverted introverted
Sensing Sensing iNtuition iNtuition
Available Online!
Available!
FREE Sample DISCStyles
Call 1-800-822-2801, x 125 or
e-mail mark@hrdpress.com
9
The HRDPress
DISCStyles Assessment
The HRD Press DISCStyles assessment has been crafted
specifically to assist organizations in understanding how behaviors
impact the success of their employeesand how it all links to the
bottom line. Based on theories originally developed by Dr. William
Marston in the late 1920s, and adapted for effortless facilitation
and corporate buy-in, our DISCStyles assessments is a highly
validated tool trusted by several Fortune 500 companies, the
United States Military, and professional consultants worldwide.
This easily administered 30-item assessment includes use of
three interpersonal settings to maximize contextual authenticity
(work, home, social). Each of the three standard interpretive
graphs are plotted enabling a complete view of your preferred
style, and since the DISCStyles assessment can be completed in
only 1015 minutes you gain valuable time for individual coach-
ing sessions or group discussions.
Product Benefits
Gain awareness of personal strengths and motivations
Uncover career development opportunities
Improve methods for interpersonal communication
Enhance conflict resolution ability
Create 360-degree feedback for your leaders
Build and strengthen teams
Improve professional relationships internally and externally
Web-based Features
After taking the Assessment, each person receives their own
Home Page to view results, invite observers, and access
additional resources.
Totally automated online DISCStyles self-assessment
Your Personalized DISCStyles Report
Your own DISCStyles Home Page to invite others to
respond to how they see you for 360-degree feedback
Your eGraphs and Observer Graphs of how others see you
Additional online resources
52-week e-mail series for ongoing learning
You Will Learn:
Your Behavioral Style Tendencies, Strengths, and Struggles
Your Management Strategies and What Motivates You
Your Communication Preferences
About the Four Basic DISC styles
How to Identify Another Persons Style
How to Use Adaptability for Greater Success
360-Degree Online DISCStyles / Code...DISCO / $49.95
Available as a paper-based assessment
Paper-based DISCStyles / Pack of 5 / Code...DISC / $75.00
Personality
Available Online!
Available!
Mentoring
10
Principles of Adult MentoringInventory
Dr. Norman H. Cohen
This assessment provides mentors with an objective means of assessing their
mentoring skills, especially those behavioral competencies that are essential
for productive interaction with a diverse group of mentees. The scale
measures six distinct and important components of the adult mentoring
relationship, which together constitute the complete mentor role.
Measures Six Mentor Functions
Relationship emphasis Information emphasis
Facilitative focus Confrontive focus
Mentor model Mentee vision
Assessment / Pack of 5 / CodePAMA / $44.75
Leaders Guide / Includes 1 PAMA / 60 pp / 3-ring binder CodePAMLG / $39.95
The Managers Pocket Guide
to Effective Mentoring
Dr. Norman H. Cohen
This book is a practical reference to effective mentoring in a format that
provides quick access to the important concepts and techniques of this
unique, powerful, one-to-one learning model. The Managers Pocket Guide
to Effective Mentoring is a convenient and comprehensive reference, offering
valuable, pragmatic guidance that mentors can use in assisting mentees.
128 pp / Paperback / Code...MPGM / $14.95
The Mentees Guide to Mentoring
Dr. Norman H. Cohen
This book offers mentees practical guidance to establish and maintain
productive interpersonal communication with mentors.
The guide is divided into 15 sections. Each section contains concise
information about an important facet of the mentoring experience.
As a unified approach to mentoring, the total work will provide mentees
with a comprehensive overview of the one-to-one model of learning.
150 pp / Paperback / CodeMGM / $14.95
Also Available:
The Complete Mentoring Prorgram
Code...CMP / $995.00
The Step-by-Step Guide to Starting
an Effective Mentoring Program
Code...SSG / $29.95
So You Want to Be Mentored?
Code...SYWBM / $19.95
Norman H. Cohen, Ph.D.
A professor at the Community College of Philadelphia,
Dr. Cohen has conducted research, presented
numerous articles, and authored many books on
mentoring and adult learning. He has worked
extensively as a consultant with a wide range of
business, government, health care, and academic
organizations.
Author Profile Norman H. Cohen
11
50 Activities for Coaching/Mentoring
Donna Berry,
Charles Cadwell,
& Joe Fehrmann
Part of our best-selling
Comes complete with
learning objectives, facilitator
guidance, and reproducible
materials.
Training Objectives
Introduce mentoring concepts and peer guidance
techniques
Develop skills to express performance improvement
goals clearly
Create open, trusting relationships
Refine managers skills in providing constructive
feedback
Training Methods
Team games Group discussions
Icebreakers Role-plays
Questionnaires and written exercises
Time Guidelines
34 activities take 1 hour or less
6 activities take between 1 and 2 hours
306 pp / 3-ring binder / Code...50CM / $149.95
Fully reproducible product! Free review available.
CoachingEffectiveness Workshop
Julian Lippi &
Jon Warner
Everyone these days is talking
about coaching. But do your
employees understand what
coaching really means?
More importantly, do they
practice it regularly?
With Coaching Effectiveness
Workshop, you have a
complete training program you can use at all levels of
your organization to give employees guidance in three
key coaching areas:
Working closely with people one-on-one, giving
feedback, setting goals and tasks that will stretch them
and supporting them through difficulties
Setting up a climate or environment that encourages
people to take the risk to do things differently and
learn from their experience
Actively setting up learning opportunities for
individuals by giving them the chance to work with
different people and providing new and challenging
work experiences
The Instructors Guide contains all you need to conduct
a workshopintroductory notes, a suggested timetable,
background notes, a trainers checklist, course notes,
action planning and evaluation forms, and a CD with
PowerPointslide masters.
Fully reproducible document file / CodeCOAEPL / $249.95
Includes Instructors Guide and Participants Guide
Email reviews@hrdpress.com for a
FREE review of the full product
Coaching
Effectiveness Profile
Dr. Jon Warner
Examine your ability to coach
othersa key skill if leaders are to
bring out the best in employees
and contribute to the develop-
ment of their organizations most valuable asset
its people. This self-scoring questionnaire delves into
seven competencies that contribute to good coaching:
Empathizing ability, listening skills, capacity to confront
and challenge, problem-solving ability, feedback skills,
capacity to empower, and mentoring skills. Includes
interpretation instructions and a personal action plan for
doingin both formal and informal coaching situations
what great coaches do.
Paper Assessment / Pack of 5 / Code...COAEP / $44.75
360-Degree Online Assessment / Code...COAEPO / $24.95
Facilitators Guide / Includes 1 COAEP / 3-ring binder /
Code...COAEPF / $99.95
Coaching
Also Available:
Pocket Guide to Workplace Coaching Code...MPGWC/$14.95
Seven Keys for Coaching Power Code...SKCP / $19.95
Learning Points: 89 Acons and Acvies for Coaching Call
Center Employees Code...LPCALL / $34.95
Available Online!
12
Create Service
Pros and build
a competitive
advantage!
Customer Service
Training for Managers and Executives
Training for Everyone
Overview
A comprehensive program targeting customer service INs and OUTs, ideal
for todays competitive market. Program includes videos, stories, exercises,
overheads, role-plays, and more for both managers and service personnel.
Key Benefits
Build a sustainable, competitive advantage in your organization.
Teach your employees how to service your customers properly,
at lightning speed.
Motivate your employees to make a sustainable commitment to
your customers.
In short, The Service Pro provides the tools and techniquesand the
all-important motivationto raise service to levels that can give your
organization a competitive edge.
Key Features
Hard-hitting 1-day workshop for service personnel provides both the
why its so important and the how training on key competencies.
Companion 1-day workshop for leaders is absolutely essential for
managers who must understand the big picture and be able to align
systems, support, and recognition to make superior service a
competitive strategy.
Modular training design enables the trainer to adjust emphasis and work
effectively within time constraints.
The Service Pro: Service Leadership
Package includes: Complete Facilitators Guide, DVD, PowerPoint
Presentation, Leaders Workbook, The Service Pro book.
CodeSPSLPD / $495.00 (with DVD)
Additional Workbooks / CodeSPBFPW / $14.95
The Service Pro: Better, Faster, and Different
Package includes: Complete Facilitators Guide, DVD, PowerPoint
Presentation, Participants Workbook, The Service Pro book.
CodeSPBFPD / $495.00 (with DVD)
Additional Workbooks / CodeSPSLPW / $14.95
The
Service Pro
Rick Tate & Josh Stroup
Also Available:
The Service Pro CodeSP / $12.95
Excuses, Excuses, Excuses CodeEE / $12.95
Stories They Will Remember CodeSTWR / $19.95
13
Customer Service
The Constant Customer
Keep them coming back again
and again and again
Darryl S. Doane & Rose D. Sloat
These are trying times. The economy
has created an environment that
forces customers to make more
decisions, be more selective and
cut back on items they may not have
given a second thought to only a year ago. How can you
ensure your company survives and thrives?
The Constant Customer has the answer. It lays out the
necessary guidelines to establishing the proper environ-
ment for the constant customer who comes back again
and again and again.
The final chapter offers actions to be taken immediately
including always taking care of your customer, getting to
know your customers business as well as you know your
own, establishing trust, willingly educating your customers
on your business, surprising your customers daily with
your service, and dealing with service problems and issues
immediately.
108 pp / Paperback / CodeCCST / $14.95
Make great service an everyday occurrence
customers can count on
Customer Service
Skills Profile
Jon Warner
This easy-to-use assessment
solves one of your biggest
headaches in customer serv-
iceensuring consistency in
your staffs performance.
How? By giving employees a
clear picture of their unique
strengths and areas they need to work onand the
motivation to acquire all the skills of an all-around good
customer service giver.
Employees can rate themselves in seven competency
areas widely considered to be critical to the ability to
provide exemplary service:
Temperament/disposition
Attentive listening
Communicating clearly
Resolving conflict
Engaging in joint problem solving
Carefully negotiating
Building warmth and empathy
The questionnaire uses graduated response scales
(almost never to almost always) that help employees
draw accurate conclusions about how skilled they
presently are in customer service.
Assessment / Pack of 5 / CodeSSPR / $44.75
Facilitators Guide / Includes 1 SSPR / CodeSSPRF / $99.95
Also Available:
50 Acvies for Achieving Excellent Customer Service
Code...50ACS / $149.95
Learning Points: 100 Acvies and Acons for
Customer Service Excellence Code...LPCS / $34.95
Learning Points: 80 Acvies and Acons for
Call Center Service Excellence Code...LPCC / $34.95
25 Reproducible Activities for
Customer Service Excellence
Peter Garber
Make it easy for
employees to provide
great customer service
with this collection of
motivating and skill-
building activities.
Theres no need for a
special training facility,
no huge costs involved,
or no prior training experience required. All you need
is a group of employees who are committed to giving
customers what they rightfully deserveexcellent service.
Every topic critical to customer service is addressed
in five convenient parts: Communication, Phone Power,
Customer Service Skills, Customer Service Strategies,
Achieving Results.
The fun and easy-to-use activities incorporate exercises,
questionnaires, quizzes, facts, role plays, philosophies,
characterizations, profiles, assessments, strategies,
surveys, matrices, and other tools. Most can be com-
pleted in 1530 minutes.
160 pp / 3-ring binder / Code25CS / $99.95
14
Bob Pike is a pioneer and continuing advocate of the switch from teacher-centered to
participant-centered training. He has well earned his reputation as the trainers trainer.
He has written or edited over 20 books including 50 Creative Closers and One-on-One
Training. Bob developed the Creative Training Techniques Seminar that now has over
75,000 alumni since only 1980. His unique instructor-led, participant-centered approach
to training has become the mainstream, thanks to his tireless advocacy of more effective
alternatives to lecture-based training.
Author Profile Bob pike
CreativeTraining
Techniques
Handbook
Third Edition
Tips, Tactics and How-tos
for Delivering Effective
Training
Robert W. Pike, CSP
Thoroughly updated and revised, the third edition
of the essential resource for training professionals is
packed with new and valuable features for delivering
cost-effective, high-impact training.
Like previous editions, Creative Training Techniques
Handbook, Third Edition covers all the important basics:
Presentation preparation, learner motivation, visual
aids, group involvement, creative materials, resource
materials, presentation techniques, and customized
training.
New to the third edition are six chapters covering:
Instrumented learning
Transformation of existing training programs
Participant-centered techniques for technical training
Participant-centered techniques for computer training
The myths and methods of eLearning
Classroom management techniques
Youll also find a new appendix packed with simple job
aids to help you make, buy, or build decisions when
planning training.
328 pp / Hardcover / Code...CTTH3 / $49.95
101 Games for Trainers
Bob Pike with Christopher Busse
101 of the best games from
Creative Training Techniques
Newsletter gathered into one book.
These classroom-tested games,
exercises, and activities add spark
and energy to your training
sessionsand help adults really
learn without even knowing it.
Included are games for improving communication skills,
developing conflict resolution skills, breaking the ice,
creating team players, and more.
120 pp / Paperback / Code...101GT / $24.95
101 More
Games for Trainers
Bob Pike with Christopher Busse
Now Bob Pike brings you 101 More
Games for Trainers. This is your
sourcebook for engaging parti-
cipants while they are in your
classroom. Youll find dozens of
games, exercises, and activities
specifically designed to bring a weary group back to life;
lead an audience through a spirited, comprehensive
review session; break the ice and grab participants
attention; and more.
120 pp / Paperback / Code...101MG / $24.95
Special Oer! Buy both volumes for only $39.95
Code...101BG
Training&Development
15
The completely
revised and updated
3rd Edition of the
all-time best-seller!
Train-the-Trainer Workshop, 3rd Ed.
Penny L. Ittner and Alex F. Douds
Overview
The proven workshop for teaching non-professional trainers to develop and
conduct effective training.
This powerful workshop will help you bring your managers, team leaders and
other non-trainers quickly up-to-speed in the basic skills required to develop
and conduct training confidently, competently and with ease.
Loaded with practical tips, helpful precautions, checklists and tools, the
revised edition includes:
A completely new chapter on an essential skill in developing training
outlining the training content for a learning objective.
30 additional overhead transparency masters
Updated case studies
Turn your managers into effective trainersovernight!
Key Features
The comprehensive how-to manual walks first-time trainers through every
step of the process of developing and delivering effective trainingfrom
using adult learning principles all the way through evaluating the results of
training.
The workshop also addresses how to handle problem personalities and
situations that can unnerve even the most experienced trainer, including
participants who wont talkand those who wont stop. Using a learn-by-doing
approach, Train-the-Trainer, 3rd Edition is full of opportunities for every
participant to interact, practice delivery skills, try out new skills, build their
confidence in a safe environment, and become effective trainersovernight.
Even veteran trainers will learn something newand hone and update their skills.
Key Benefits
Participants will learn how to:
Identify new ways training can be used in their jobs
Clearly understand how adults learn so they can teach others
Analyze training requirementsthe first step in successful training
Develop learning objectives that provide the direction for the
rest of their training
Select the most appropriate training methods
Develop and use training aids the right way
Create lesson plans
Use basic facilitation skills
Increase participation
Conduct training using their lesson plans
Evaluate training
Transfer newly acquired training skills to the work setting
Instructors Guide: 250 pp / 3-ring binder with CD / CodeTTWI3 / $99.95
Participant Coursebook: 200 pp / Paperback with CD / CodeTTWC3 / $49.95
Also Available:
The Training Trilogy, 3rd Ed.
CodeTT3 / $39.95
The Managers Pocket Guide to
Training CodeMPGTN /$14.95
500 Creave Classroom Techniques
for Teachers and Trainers
Code500CC / $149.95
16
LearningStyle
Questionnaire
Chris Hutcheson
Based on the research of some of
the leading experts in the field,
Learning Style Questionnaire
provides the concepts and insight
into adult learning that every
trainer needs. Identify your em-
ployees strengths and weaknesses in the ways in which
they learn. Capitalize on their learning strengths and help
them improve in their areas of weakness. Learning Style
Questionnaire measures a participants preferred method
of learning in four different learning styles: participating,
reflecting, structuring, and experimenting.
An understanding of the different learning styles helps
participants select the approach for specific learning
situations that will yield the best results. With quick and
easy administration (under 45 minutes), Learning Style
Questionnaire is an essential resource for trainers and
managers involved in adult learning.
Questionnaire / Pack of 5 / Code...LSI / $44.75
Leaders Guide / Code...LSILG / $29.95
ACompendium
of Icebreakers,
Energizers, and
Introductions
edited by Andy Kirby
Select from 75 quick
exercises to break down
barriers, increase motiva-
tion, and provide the best
possible start to your training program. Compiled by a
team of five trainers with a wide variety of experience,
the games represent a rich mixture of styles and an
extensive range of approaches. There is an index of
activities by objective to help you choose the most
appropriate activity for your application and fully
reproducible participant materials are included to save
you hours of preparation time.
Training Objectives
Break the ice Liven-up sluggish sessions
Motivate participants Switch attention
Prepare participants for the training
200 pp / 3-ring binder / Code...CIEI / $99.95
The Encyclopedia of
Games for Trainers
Andy Kirby
Use these participative train-
ing techniques to rejuvenate,
challenge, and motivate
participants. This collection
of over 145 group games will
get participants involved
in the learning process and add substance to new or
existing programs on any training topic.
In addition to a substantial stock of games, the manual
includes an in-depth discussion of the unique dimension
that well-presented games add to a training session. It
covers proper preparation for the use of games in train-
ing, techniques for providing feedback to participants,
and methods for choosing a game that is right for your
audience and subject matter.
444 pp / 3-ring binder / Code...EGT / $149.95
Learningat Work
How to Support Individual and
Organizational Learning
Bridget OConnor, Michael
Bronner, & Chester Delaney
As a workplace learning profes-
sional, what do you need to be
able to do to keep up with a fast-
changing industry and move ahead?
Youll find all the answers in a single sourceLearning at
Work, the third edition of Training for Organizations first
published in 1996. This valuable guide will help both
newcomers and seasoned professionals fulfill their many
roles and create rewarding careers in the dynamic field
of workplace learning.
Special updates to this new edition include additional
topics and new Voices from the Fieldinterviews with
workplace learning professionals who offer their insights,
experiences, and perspectives.
432 pp / Paperback / Code...LAW / $44.95
Also Available:
Job Aids for Everyone Code...JAFE / $24.95
Flip Chart Magic Code...FCM / $39.95
Be a Star Facilitator Code...BASF / $19.95
17
The Assessment Book
Applied Strategic Thinking and Performance
Improvement Through Self-Assessments
Roger Kaufman, Ph.D., Ingrid Guerra-Lopez, Ph.D.,
with Ryan Watkins, Ph.D. & Doug Leigh, Ph.D.
This book contains seven self-
assessments designed to help
you define the issue of what
to accomplish before deciding
how to accomplish it. With
these seven assessments, you
can collect, analyze and interpret
the data necessary to confirm
your suspicions before making
recommendations.
The authors present seven self-assessments:
Strategic Thinking and Planning
Needs Assessment and Your Organization
Corporate Culture and Your Organization
Evaluation and Your Organization
Performance Improvement Competencies
Performance Motivation to Change
Organizational Readiness for E-learning
Each instrument uses a unique dual responsewhat is
and what should beformat with performance-related
questions. The book includes instructions on how to com-
plete the surveys, decide what the results mean and use
the results. Also included is a glossary of terms used that
focuses on results and payoffs instead of the process, ac-
tivities and interventions applied.
130 pp / Paperback / Code...THAB / $29.95
TheTrainingHouse
Reproducible Games
andSimulations
Training House
Hands-on experience is the
name of the game with this
unique spectrum of learning
opportunities!
This diverse collection of
reproducible games and
simulations makes learning a
fun and participative way for
employees to gain experience
in the key concepts and skills essential to their success in
the workplace. It is an ideal resource for trainers looking
for a creative way to instill new ideas and skills, but who
do not have the time to develop a new game on their
own. This valuable assortment of 18 unique training
games is ready to use and includes clear objectives,
detailed instructor guidelines and reproducible materials
for participants.
200pp / 3-ring binder / Code...RTHRG / $195.00
Assertiveness Style
Profile
Dr. Jon Warner & Gary Jenkins
Assertiveness is a communication
philosophy and technique which
involves interacting with others
in a confident and persistent
manner, particularly when there
is an element of conflict present.
The Assertiveness Style Profile is designed to assist indi-
viduals to understand their own personal assertiveness
style, preferences, and behavior. This will allow them to
discover ways in which they may make adjustments to
achieve better results in given situations.
This self-scoring assessment contains 32 statements that
are scored using a five-point scale. The results are placed
on the four-quadrant model that produces the following
styles: Aggressively Controlling, Firmly Asserting,
Passively Observing, Warmly Proposing.
The booklet also contains some general interpretive
material. The Facilitators Guide contains everything you
need to conduct a half-day interpretive session, including
reproducible exercises, lesson plans, and slide materials.
Assessment / Pack of 5 / CodeAPRO / $44.75
Facilitators Guide / Includes 1 APRO / CodeAPROF / $49.95
Also Available:
Training Needs Analysis Toolkit, 2nd Ed. Code...TNAT2 / $59.95
The ASTD Reference Guide to Workplace Learning &
Performance, 3rd Ed. Code...ARGS3 / $89.95
M-Learning: Mobile Learning and Performance
Code...MLEARN / $19.95
18
Management &Supervision
Also Available:
Management Eecveness Prole
Code...MEP / Pack of 5 / $44.75
The Managers Pocket Guide to Movang Employees
Code...MPGME / $14.95
50 Acvies for Developing Supervisory Skills
Code...50DS / $149.95
675Ways to Develop
Yourself andYour People
Strategies, ideas,
and activities for
self-development
and learning in the
workplace
Laurel Alexander
This engaging and hands-on
resource provides a set of
50 individual learning oppor-
tunities and over 600 ideas, techniques, and activities for
making the most of the learning opportunities. Each
module begins with an overview of the subject and
moves on to exercises in easy-to-use categories:
Individual tasks and reflections
Working with othersa peer, colleague or partner
Working with a mentor
Developing othersexercises for facilitators
to use in groups
Useful Web sites
You can pick up this book and start wherever you like.
Youll be amazed at how many opportunities you face
each day to learn with and from your co-workers,
facilitate the development process in others, and travel
purposefully through your life.
244 pp / Code...675WDY / $99.95
The MbM
Questionnaire
Managing by Motivation,
Third Edition
Marshall Sashkin, Ph.D.
Increase management effective-
ness through improved motivation
skills. This proven instrument is
based on the classic motivation theories of Maslow and
Herzberg, which identify motivating factors in terms of
an individuals security, social, self-esteem, and self-
actualization needs. Managers will learn to understand
their own motivations as well as take into account em-
ployees motivations as they relate to performance and
change issues. MbM teaches managers how to capitalize
on employees natural motivators rather than focusing
on external motivators that are less relevant to them.
A companion Trainers Guide includes training designs,
a lecturette, norms, and references.
Questionnaire / Pack of 5 / Code...MBM / $44.75
Trainers Guide / Includes 1 MBM / Code...MBMLG / $24.95
The NewManagers
Primer: Winning
withPeople
at Work
Woodrow H. Sears
As a new manager, how will you win
with the people at workthe people
you will supervise and lead and who
will ultimately make you successful? The New Managers
Primer provides practical guidanceall the way from
Slovakiaand is your shortcut to success.
The nine small lessons cover issues that are central to
understanding the people-requirements of any enterprise:
Getting results
Planning in a managed environment
How to plan
Getting people to perform
Celebrating the best work and best workers
Building your team
Discovering the way your work flows
Tough love in the workplace
Seven paths to failure
The book presents the concepts underlying major
management theories in down-to-earth terms to meet
the daily needs of todays supervisors and managers. The
main themecontrol is everythingcomes through loud
and clear. Youll learn when appropriate controls are in
place, positive results are possible and organizations can
surviveeven excelin an increasingly competitive
international marketplace.
114 pp / Paperback / CodeNMPWPW / $14.95
Management &Supervision
19
The Generational Style Assessment
Dr. Jon Warner & Anne Sandberg
Chances are, youve strug-
gled with someone older
or youngerwho just
doesnt see things your way.
This assessment will help
you understand the differ-
ences between the genera-
tions and identify ways to
flex your own behavior to
better work with or manage
people of all ages.
The model is based on four particular stages or phases
of an individuals work life:
20sGen Y or Nexter Generation
30sX Generation
40sBaby Boomers
50sBuilder Generation
Generational Style Assessment asks you to read a range
of different workplace scenarios and then choose the
answer that best describes what you would do in a given
circumstance.
Your scores on the response sheet bring together the
style you adopt most frequently when talking to people
of other age groups, your backup style, and how flexible
you are.
The assessment explains the four styles in detail and
which style is most appropriate for each of the four
age groups:
Building style Empowering style
Steering style Supporting style
Use this tool to bring age-related issues out in the
open and discuss how to improve productivity, job
satisfaction, management styles, and personal
motivation.
Assessment / Pack of 5 / CodeGSA / $44.75
Facilitators Guide / Includes 1 GSA / CodeGSAFG /
$49.95
50 Case Studies for
Management and
Supervisory
Training
Dr. Alan B. Clardy
Based on actual, real-life
situations, these exercises
prepare supervisors and team
leaders for the challenging
problems they face in todays
complex workplace.
Each case study includes:
Summary of the case
Discussion questions that evoke thought and analysis
Suggested solutions to the problems presented
Activities Cover
Performance appraisal
Managing effectively
Sexual harassment/discrimination
Managing disruptive employees
Coaching/counseling employees
Hiring the right person
400 pp / 3-ring binder / Code50CSM / $149.95
Framed!
Solve an Intriguing Mystery
and Master How to Make
Smart Choices
Hari Singh, Ph.D.
In this unique book, Dr. Hari
Singh, a noted business profes-
sor, uses an engrossing fictional
setting to make the concepts of
decision-making interesting and easy-to-absorb.
In following the mystery as it unfolds chapter by chapter,
youll learn the importance of using both your mind and
your heart or intuition in making decisions.
Framed! presents key concepts of critical importance in
a refreshing and meaningful way including thinking
outside a conventional frame, proactively seeking feed-
back about your decisions, avoiding post-decision regret
and facing up to your mistakes and biases. The thought-
provoking quotations at the beginning of each chapter
set the stage for the discussions to follow.
280 pp / Paperback / CodeFRAME/ $24.95
Also Available:
The Competent Supervisor Quesonnaire
Code...CSQ / Pack of 5 / $44.75
Movang Employees Video Program Code...MEMD/ $99.95
Front Line Guides Code...FLGPACK / 5 Book Package /$59.95
Catalog 2010 pp19-36 12-12.qxd:Layout 1 1/12/10 1:18 PM Page 19
Employee/Career Development
20
DVDs with Reproducible Participant Materials! Introducing The Employee Development
DVD Series, a series of complete multimedia workshops that will prepare your employees
to meet the demands of todays workplace with skill and confidence. Each module can be
delivered in a freestanding, half-day workshop or as a self-study course.
The Employee Development DVD Series just might be the best bargain available for up to
40 hours of group or self-study training materials; even if youre only looking to supplement
or complement existing programs this is an unbeatable deal. Each DVD includes a 1020
minute behavior modeling video, as well as a license to reproduce all the copies you need of
the following materials: a complete Participant Workbook, Leaders Guide, and self-study
instructions.
TeamSkills for
MeetingTogether
Learn to use the four basic skills
that build trust
Learn the roles and responsibilities
of team meeting members
Learn the definitions of consensus
and consensus management
Learn to utilize a five-step process for
successful meetings
CodeLDSWDV / $69.95
Communicating with Others
Learn to make decisions about the
use of nonverbal communication
Learn to analyze the impact of
personal values on communication
Learn techniques for dealing with
emotionyours and others
Learn how to change inappropriate
speech habits
Learn to listen effectively
CodeLDCODV / $69.95
The Attitude Opportunity
Learn to write a description of an
attitude opportunity in yourself
or others
Learn to analyze the cause(s)
of attitude problems
Learn to develop plans to monitor
progress toward changing attitudes
Learn how to determine reward
systems for positive changes
CodeLDAODV / $69.95
Working Effectively with Others
Learn how to confront others on
sensitive issues
Learn how to receive both positive
and negative feedback
Learn how to communicate
persuasively with others
CodeLDWEDV / $69.95
Solving Problems Together
Learn the concepts of situation
analysis and visibility
Learn the process for breaking
complex problems into manageable
pieces
CodeLDSPDV / $69.95
Meeting Change Creatively
Learn to utilize a seven-step model to
manage change
Learn the external causes of change
Learn to identify the benefits of
change
Learn the internal causes of change
Learn to effectively use your leaders
in managing change
CodeLDCCDV / $69.95
Moving FromCriticism
to Feedback
Learn to state opinions in a way that is
appropriate in an organizational
setting
Learn to clearly and concisely state
the reasons for giving feedback
Learn to give feedback confidently
and tactfully
Learn to receive criticism and turn it
into constructive feedback
CodeLDCFDV / $69.95
ManagingYour Time
Learn to accept responsibility for
managing your own time
Learn to prioritize important tasks
over urgent ones
Learn to utilize a time log to make
time management decisions
Learn to implement daily and long-
range planning
CodeLDMTDV / $69.95
Its Your Career
Learn to accept responsibility for your
own growth and development within
the organization
Learn to determine your own career
goals and interests
Learn to create an action plan for
future goals
Learn to prepare for and participate in
career counseling with your manager
CodeLDYCDV / $69.95
Howto ReceiveWork
Assignments
Learn to obtain objectives, purpose,
and necessary details of a new
assignment
Learn to offer ideas and suggestions
for accomplishing work assignments
efficiently
Learn to set follow-up procedures for
assignments
Learn to summarize assignments
accurately to ensure proper
understanding of the project
CodeLDRWDV / $69.95
Complete Employee
Development DVDSet
CodeEDDVD / $500
For more information call:
1-800-822-2801
The Employee
Development
DVDSeries
10 modules available!
Only $69.95 per module
for the DVDs or $500 for
a complete set!
Employee Engagement
21
50 Activities for
Employee Engagement
Peter R. Garber
This collection of skill-building
activities will help you under-
stand what employee engage-
ment really means, how it can
help your organization and
how to create and maintain an
engaged workforce. Managers,
supervisors and even engaged employees will gain the
perspective and insight necessary to make this exciting
cultural transition successfully.
The activities are organized into six, easy-to-reference
sections:
Understanding employee engagement
Getting started to engage employees
Leading employee engagement
Measuring employee engagement
Creating an engaged workplace
Employee engagement communications
Each of these fun and easy-to-use employee activities
focuses on a different aspect of employee engagement
and can be completed in 3045 minutes. Each activity
includes the purpose, description, time guidelines,
resources, presentation instructions, debriefing guide-
lines and a handout.
230 pp / 3-ring binder / Code...50EEA / $149.95
GivingandReceiving
Performance Feedback
Peter R. Garber
You have a bad attitude about your
job. You need to change your priori-
ties. You dont understand how we
do things around here.
When negative feedback damages an
employees self-image, ego and motivation, the employee
often gets madand blames the messenger. It doesnt
take long for managers to learn not to be the bearers of
bad tidings if they can possibly avoid it.
This book explores the limitations of traditional evaluation
systems and introduces positive, alternative approaches
including a new concept, Self-Directed Feedback.
Now you can offer employees all the performance infor-
mation they need to grow personally and professionally.
Using forms, questionnaires, case studies, and action
plans, the author presents step-by-step guidelines to make
feedback about the negative side of performance easier to
giveand easier to swallow.
200 pp / Code...GRPF / $24.95
Email reviews@hrdpress.com for a free review
of the full product.
Also Available:
Situaonal Performance Improvement Code...SPI / $24.95
50 Acvies for Performance Appraisal Training
Code...50PAT / $149.95
The Undeniable Secrets of Extraordinary Performance Reviews
Code...USPER / $14.95
Orientation
Express
A Self-Study Course for
Onboarding New Employees
Susan Robinson & Gayle Hopkins
A successful orientation is critical
to your new employees success on
the job. Heres a self-study program
your managers, team leaders, and mentors to new
employees can use to get new hires off to a great start,
reduce anxiety, and create job satisfaction from day one.
Unlike most orientations, the manager takes an active role
in this process. Youll find the technique of self-directed
learning paired with follow-up discussions with the man-
ager stimulates the building of solid relationships unlike
anything else. Use the program in a group or one-on-one.
Either way, its the most efficient and effective way to
engage new employees and ensure their success.
The Employee Workbook includes all the learning assign-
ments, activities, and self-check questions organized in
three modules. The Managers Guide contains instructions,
prepared questions, and other supporting documents to
guide the manager in leading the follow-up discussions.
Fully reproducible document file / CodeOEMGL /
$149.95
22
The Managers Pocket
Guide toTraining
Shawn Doyle
Learn everything you need to know
as a leader about trainingand how
to use it to get results. If youre not
satisfied with current levels of per-
formance and want to turn training
into a major contributor to the bot-
tom line, this pocket-size guide will be invaluable.
A simple and quick read, the book contains seven
chapters that cover:
The benefits of training to the organization
and its customers
What is training and when is it needed
Training basicslearning styles, timing,
the importance of fun
Types of trainingclassroom, e-learning, self-study
and more
Source of training deliveryHR department, outside
consultants, training vendors
Working with the training team
The future of training and how to keep up
92 pp / CodeMPGTN / $14.95
The Art of
Helpinginthe
21st Century
Ninth Edition!
Robert R. Carkhuff, Ph.D.
This is the ninth edition of
The Art of Helping. More than
500,000 copies have been sold
over three decades. Literally,
millions of people have been
trained in helping skills. Many more have been recipients
of these skills. The effects upon hundreds of thousands
of these recipients have been researched. The results are
in: skills acquisition and use are spectacularly powerful.
This book explains the essential interpersonal skills
needed by professional and lay counselors, teachers,
business managers, parents, everyone.
Contents
I. Introduction
1. The Evolution of Helping Models
II. The Helping Process
2. The Helpees ContributionIntrapersonal Processing
3. The Helpers ContributionInterpersonal Processing
III. Helping Skills
4. AttendingInvolving the Helpee
5. RespondingFacilitating Exploring
6. PersonalizingFacilitating Understanding
7. InitiatingFacilitating Acting
IV. Summary
8. Recycling the Helping Process
CodeAH9 / $39.95
The Art of Helping Student
Workbook, 9th Ed.
CodeAH9W / $19.95
The Art of Helping Trainers Guide,
9th Ed.
CodeAH9T / $29.95
Also Available:
The Managers Pocket Guide to Inuence with Integrity
Code...MPGIP / $14.95
50 Acvies for Interpersonal Skills Training
Code...50IPS / $149.95
The Front Line Guide to Communicaon
Code...FLGCOMM / $14.95
Communication
Effectiveness Profile
Dr. Jon Warner
Analyze the spin your values
and beliefs are putting on con-
versations and interactions with
othersand howthis viewmay
stand in the way of understand-
ing and productive communication. This self-scoring ques-
tionnaire evaluates your effectiveness in seven areas that
contribute to good and bad communication: Empathizing,
receiving the message, clarifying, understanding, reading
non-verbal clues, giving and receiving feedback, and
transmitting your message. Includes interpretation
instructions and a personal action plan to refine basic
skills and become adept at the art of communication.
360-Degree Online Assessment / CodeCOMEPOL / $24.95
Paper Assessment / Pack of 5 / CodeCOMEP / $44.75
Facilitators Guide / Includes 1 COMEP /
CodeCOMEPF / $99.95
Available Online!
Communication&Interpersonal Skills
Communication&Interpersonal Skills
23
Influencing
Style Clock
Stewart Mitchell,
Mariana Brkich,
& Jon Warner
When it comes to influencing others, first impressions
are important. Your managers, supervisors and other key
employees may have only one chance to leave a positive
mark in the negotiation, consultative, counseling, sales
or customer service process.
You can use the Influencing Style Clock to help your
employees identify and improve the ways they influence
others at work. Designed to be completed both by the
individual and others with whom that person interacts,
it is a powerful tool for training, teambuilding, career
counseling, personal development and sales training.
The instrument identifies four influencing styles:
The Visioner The Orchestrator
The Regulator The Harmonizer
Participants will learn to recognize the four influencing
types, identify their greatest style preference and
develop practical strategies for influencing others in work
and non-work situations. Theyll also create a personal
action plan for improving their influencing skills.
Workshop facilitators and trainers can draw upon
the Influencing Style Clock Facilitators Guide and
Interpretative Notes to run a workshop on influencing
others and even design their own overheads, flip-charts
and handouts based on the material.
Online Assessment / Code...ISKIO / $24.95
Paper Assessment / Pack of 5 / CodeISKI / $44.75
Facilitators Guide / Includes 1 ISKI / CodeISKIF / $49.95
Howto Be ina Personal
Relationship
Skills for Beginning, Strength-
ening, and Maintaining an
Intimate Personal Relationship
Stephen Sampson, Ph.D.
& Cindy Elrod, Ph.D.
There are many books out there
on relationships, but this one is
different. It teaches social, intellectual and emotional skills
you can actually apply in your life to create a lasting and
intimate relationshipwhether youre married, engaged,
or in a committed partnership.
Each skill is introduced, explained and defined at the begin-
ning of its section. The skills are demonstrated through
short stories based on real-world examples. Concrete and
specific definitions of each skill are located in boxes. Prac-
tice sessions encourage you to reflect on the material and
how it relates to your life. Action strategies present short
scenarios that reflect the skills you just learned. A DVD
comes with the book and brings to life human behaviors
that you can study and adapt to your own skills.
224 pp with DVD / Paperback / Code...PRELATE / $34.95
Also Available:
20 Training Workshops for Listening Skills
Code...20WLS / $149.95
Social Inteligence Skills for Government Managers with DVD
Code...SISGMD / $24.95
25 Role Plays for Interpersonal Skills
Code...25IS / $95.00
50 Communications Activities,
Icebreakers, andExercises
Peter R. Garber
Communication plays such a
big part in our lives today. Yet
sometimes we get busy and
forget just how important com-
munication is to our success,
relationships and happiness.
Each activity focuses on some
facet of communication and includes a description, time
guideline, purpose, resources, presentation, debrief, diffi-
culty rating and variations to make implementation easy.
The 50 activities are organized into three, quick-reference
parts: principles, icebreakers, and exercises.
Each individual activity takes only minutes to complete.
Together this collection contains a wealth of insight, tips
and guidance to prepare employees to become confident
communicators who enjoy stronger relationships and
greater success and satisfaction on the job.
248 pp / 3-ring binder / Code...50COMM / $149.95
Available Online!
Negotiation
24
The Everyday Negotiator
50 Practical Tactics for Work and Life
Michael R. Carrell & Christina Heavrin
Never again pay the sticker price,
accept what is given or engage in an
unproductive argumentwhen you
could negotiate the outcome you
really want. With The Everyday
Negotiator, even beginners can
learn to understand the negotiation
process and how to use it in every-
day, real-life situations.
The author presents two practical negotiation models: A
quick model you can use in friendly, less involved negoti-
ations and a comprehensive model you can use in com-
plex, detailed negotiations in which the stakes are high.
250 pp / Paperback / Code...PTNN / $24.95
101Ways to Build
Better Relationships
withYour Customers
Peter Garber
Building better customer
relationships is not just
something that would be
nice to doit is something you must
do if you expect to be successful in
business today. This book contains 101 useful sugges-
tions for maintaining and building relationships with your
customersstarting with the next contact you make.
The 101 ways in this book are all about people and how
they react or respond to others. Most of the ways deal
with common courtesies that anyone would appreciate
for example, keep the customer in the communications
loop, dont put customers on hold, be accessible to the
customer and do what you say you will.
Use this book to develop training programs to deal with
difficult situations, solve problems with your customers,
create more effective customer service strategies and
help reach your sales and marketing goals.
166 pp / Paperback / Code...101CR / $14.95
Also Available:
25 Sales Strategies and Acvies Code...25SSS / $99.95
25 Plus Role Plays to Teach Negoaon Code...25RPN2/$99.95
The Negoaon Sourcebook Code...NS2 / $49.95
50+Activities to
TeachNegotiation
Ira G. Asherman
Comes complete with learning
objectives, facilitator guidance,
and reproducible materials.
This book contains a variety of
fully reproducible exercises to
teach and reinforce the skills
necessary to be a successful negotiator. Each activity in-
cludes a detailed description of the exercise, the steps to
follow, additional resources, and lecture notes for the
trainer. The exercises are designed to meet the needs of
both the inexperienced and experienced trainer.
Training Objectives
Evaluate participants current negotiation skills
Demonstrate behaviors characteristic of successful
negotiators
Find creative new ways to approach problems
Assess how participants deal with conflict
Explore the boundary role concept and its implications
300 pp / 3-ring binder / Code50TN / $149.95
Available Online!
NegotiatingStyle
Profile
Dr. Jon Warner
Everyone has their own negotiat-
ing style. Now you can quickly
identify yours and how to better
use it to your advantage.
The Negotiating Style Profile is a self-assessment tool
that has been used successfully by thousands of business-
people. It helps measure your current negotiating style
and suggests how you might adjust it to achieve better
results in the future.
The 32-question, true/false instrument is self-scoring.
Once you complete all the questions, you will plot your
scores on the effective negotiating grid. Interpretative
information is included that discusses each styleits
behaviors, body language, pros and cons and positive
ways to use it.
Paper Assessment / Pack of 5 / Code...NSI / $44.75
Facilitators Guide / Includes 1 NSI / Code...NSIF / $49.95
Online Assessment / Code...NSIOL / $24.95
TeamBuilding
25
Take participants on an unforgettable learning adventure! Set in the
Grand Canyon, these stimulating group activities provide an adventurous
backdrop for enthusiastic participant involvement and memorable skill
building.
Use Grand Canyon Adventures for active learning in
Creativity and Problem Solving Collaboration
Teamwork Leadership
Conflict Resolution Consultation
Grand Canyon Adventures were researched on location and written by
Carmine Consalvo.
More than the usual consensus-building activities
The creative design of the participant scenario booklets gives these learning
activities a distinct advantage over other consensus-building simulations by
supporting participants throughout the activity with helpful techniques and
key learning points.
Nine related activities provide new training flexibility
The Grand Canyon Adventures package includes
interrelated activities on problem solving,
collaboration, and consensus decision making,
which makes the program extremely flexible.
Use all nine activities with your entire team, or
split up your group to focus on individualized
skill development with a single activity.
Inspiring video gets participants involved
Start your session with The River Song, a
40-minute DVD that sets the scene for the
simulations. It is an all-original, breathtaking
video tour of the sites within the Grand Canyon where the simulations take
place. It will motivate and focus participants on the activities, and ensure
high-impact learning.
Grand Canyon Complete Package includes:
Nine different simulations
Scenic full color video or DVD, The River Song
Comprehensive Leaders Guide that includes detailed debriefing
suggestions, instructions for leading adventure simulations, and
valuable tips on involving and motivating participants.
REALISTIC, VIDEO-BASED SIMULATIONS
Nine Activities, One Price!
Now includes
nine simulations!
Overboard in the Roaring River:
Action Plan
A traditional consensus decision-
making exercise that uses the
standard, popular format of asking
individuals and teams to rank-order
action plans, then check them
against expert advice.
Lava Falls:
Determining the Essentials
This exercise adds a twist to the
standard decision-making by asking
for a consensus determination of
which supplies available to a team
are most important. This simulates
the real-life dilemma of sorting
what is important from a flood of
information.
Up Deer Creek Without a Boatman:
Problem-Solving Analysis
This exercise asks teams to
determine what information is
necessary to determine what the
problem is, then to solve it. This
adventure demonstrates the
importance of a rigorous problem
solving analysis.
Stranded in Grand Canyon:
A Creative Problem-Solving
Adventure
Incident at Elves Chasm: Action
Plan: Consensus and Consultation
Incident at Elves Chasm: Priority
Setting: Consensus and
Consultation
Hiking Out of Lava Falls:
A Creative Problem-Solving
Adventure
Up Deer Creek Without a Boatman:
Collaboration
Overboard in the Roaring River:
The Confluence of Crisis and
Management
Complete Package: 40-minute DVD with Leaders Guide and
ten of each Participant Booklet / Code...GCAPDL (DVD) / $499.95
Ethics
26
Explore how to recognize,
analyze and resolve ethical
dilemmas
The Ethical
Type Indicator
Louie V. Larimer, J.D.
How do you resolve the ethical and moral dilemmas that
arise in your life? Can you identify, articulate, and defend
the ethical principles that govern and influence your
ethical and moral decision-making? What ethical type
are you?
The Ethical Type Indicator will enable you to discover
the answers. This self-scoring personal assessment
instrument measures the extent to which you prefer and
use six ethical philosophies when confronted with an
ethical dilemma.
The instrument consists of 42 statements reflective of
one of six ethical theories. The tool is easy to complete
and self-scoring takes only a few minutes. There are no
right or wrong answers. Respond with personal
honesty and candor to:
Discover your primary ethical decision-making
preference or ethical type
Assess the degree to which you are influenced by
ethical principles
Become empowered to recognize, analyze and
resolve future ethical dilemmas
The Training Manual includes:
Background information on The Ethical Type Indicator
Detailed instructions for its use
The trainers guide for conducting a seminar on
ethical reasoning using The Ethical Type Indicator
Seminar outlines
PowerPoint slide show
Instrument / Pack of 5 / CodeETHTI / $75.00
Training Manual / Includes 1 ETHTI / CodeETHTIL / $99.95
15 Reproducible Activities
for ReinforcingBusiness
Ethics andValues
Peter Garber
In todays business climate,
simply having an ethics
policy in place isnt enough.
You must continually keep
ethics up front and center
to avoid the ethical
violationsand erosion
of confidence seen in
corporate America today.
This book contains 15 easy-to-use activities that can
be used individually or as a whole to reinforce your
companys ethics and values. And inspire employees
to recommit to responsible business behavior.
Individual employees, teams, and groups will participate
in engaging role plays, discussions and case studies to:
Better understand the importance of ethics in all
aspects of life
Explore their personal beliefs and values
concerning ethics
Examine the role that ethics and values play
in business
160 pp / 3 ring-binder / Code15RBE / $99.95
Also Available:
50 Acvies for Promong Ethics within the Organizaon
Code...50API / $149.95
Value-Centered Ethics Code...VCE / $24.95
Building Personal and Professional Ethics
Code...BPPE / $69.95
Ethical Leadership
Second Edition
Dr. Richard Bellingham
Increase your competitive
advantage by taking a proactive
approach to ethicsthis book
provides a roadmap for corporate
leaders that shows you how.
Ethical Leadership is full of steps and strategies to help
organizations take a hard look at the way they do
business, decide what changes are required and
transform principles into action.
Ethical Leadership includes an ethics assessment and
goal-setting tool and a list of recent and noteworthy
writings on ethical leadership.
140 pp / Paperback / CodeETHL / $19.95
27
Workplace Diversity
Still Talkin Diversity
Mary Tobey Marsh
Still Talkin Diversity is a great way
to examine up-close issues fre-
quently ignored by other diversity
trainingand an even greater way
to promote acceptance, under-
standing, and accommodation of
all differences in the workplace.
The video-based workshop features a candid, hard-
hitting videotape of vignettes that portray women as
bosses, men and gender roles, bigotry and backlash,
disabilities, ageism, and alternative lifestyles.
Still Talkin Diversity is filled with exercises, assessments,
and activities proven effective in helping employees:
Become aware that differences do exist and should
be recognizednot ignored.
Become sensitive to people who are different and
eliminate tensions and conflict based on another
persons group identity.
Understand the many categories of differences
including cultures and subcultures.
19-minute DVD with Leaders Guide and 5 Participant
Booklets / DVD Code...STDD / $495.00
Also Available:
Workforce Diversity DVD / Code...WDD / $99.95
Just Not Our Kind Video Program Code...JNOKD / $295.00
The Managers Pocket
Guide to Diversity
Management
Dr. Edward E. Hubbard
This guide will teach you the skills
required to effectively manage a
diverse workplacenot because its
the right thing to do or your organi-
zation requires it. But because it is good for business.
Gain diversity awareness, tools, knowledge and tech-
niques necessary to lift morale, improve processes, bring
access to new segments of the marketplace, enhance
productivity and improve your bottom line.
190 pp / Paperback / Code...MPGDM / $14.95
50 Activities for
DiversityTraining
Jonamay Lambert
& Selma Myers
Part of our
best-selling
Comes complete with learning objectives, facilitator
guidance, and reproducible materials.
Training Objectives
Illustrate how cultural differences may impact behavior
Increase awareness of the impact of culture in the
workplace
Demonstrate skills for managing a culturally diverse
workplace
Address issues of gender in the workplace
Training Methods
Icebreakers Participative exercises
Role-plays Mini case studies
Time Guidelines
Activities take 15 to 45 minutes
300 pp / 3-ring binder / Code...50DT / $149.95
Diversity andCultural
Awareness Profile
Dr. Jon Warner
Examine your views and understand-
ing of diversity and how well your
organization harnesses all the skills
and experience of its employees. Use this 48-item, self-
scoring profile to assess yourself and your organization in
six competency areas: Awareness and climate, levels of
inclusion, levels of tolerance and understanding, degree of
empathy, degree of adaptation and change, and persistence
and commitment.
Includes interpretation instructions and specific actions
to take to increase awareness of cultural differences and
create a more open climate.
Paper Assessment / Pack of 5 / CodeCDCAP / $44.75
Facilitators Guide / Includes 1 CDCAP /
CodeCDCAPF / $99.95
Online Assessment / CodeCDCPOL / $24.95
Available Online!
28
NewProducts
WorkPlay
36 Indoor/Outdoor Activities for Leadership,
Team Building, and Problem Solving
Carmine Consalvo, Ed.D.
Have you noticed how employees get engaged faster and learn better when
the training process is fun? Now, with this facilitator-friendly handbook, you
can inject play into your training to accomplish a variety of learning objectives
and make learning fun and memorable.
Work/Play contains 36 varied and versatile activities that cover a wide range
of training themes and can be conducted indoors and outdoors. Some
activities are play in the sense of games of joy and physical exercise. Others
are play in the sense of games like chess.
These activities are ideal for training focused on team building, group
problem solving, leadership, communication, decision making, creativity
and a multitude of other critical topics.
You can quickly find just the right game when you need it because the
collection is organized into three easy-reference parts:
Icebreakers, energizers, and closing activities
Scenario-based activities
General activities for multiple objectives
Each activity contains all the step-by-step directions you need to conduct
the experience including directions and reproducible handouts. Youll find
activities for groups as small as 5 and as large as 200 or more.
322 pp / 3-ring binder / CodeWP / $149.95
Session Builders Series 100
60 Exercises for Management and Supervisory Training
TRC Interactive
Session Builders Series 100 covers over 20 of the most important management
and supervisory skills, from active listening to time management. With more
than 200 exercise options and variations you will always have a choice of realistic,
easy-to-use designs that will add something extra to your training programs.
Each Session Builder exercise is short, simple to run and debrief. The exercises
are provided in a completely detailed manner, so that there are no surprises
for the end-user at any point in the training process.
You can use Session Builders to:
Build skills Illustrate concepts
Stimulate discussion Promote on-the-job application
Reinforce learning Create a supportive learning climate
Session Builders exercises are flexible, as well: you can use them to help design
your own management/supervisory training or as a supplement to your
existing program.
850 pp / Two 3-Ring Binders plus CDs / CodeSB101 / $249.95
Never again be stuck
for a fun, engaging
and effective
learning experience!
Over 800 pages
of the best exercises
money can buy!
29
NewProducts
Creative mind-opening activities to promote problem
solving and decision-making skills
50 Activities
for Developing
Critical
Thinking
Skills
Dr. Marlene Caroselli
50 Activities for Developing Critical Thinking Skills is the
ultimate wit-sharpening book! This compendium of
activities will add real value to your training by taking
critical thinking skills out of the box and into the
workplace. Learners will sharpen their critical thinking
skills and develop thought processes that are creative,
accurate, and assumption-free. Each activity illustrates
how the cognitive principle can be taken back to the
workplace and put into practice. The activities cover a
wide range of skills and promote discovery on both the
individual and team levels. Comprehensive trainers
notes detail the concepts and outline the procedures for
successfully reaching the training objectives. Participants
will walk away from the training armed with new skills
and processes for critically viewing workplace issues that
demand appropriate and decisive action.
Direct Benefits of Training with
50 Activities for Developing Critical Thinking Skills
Trainers will enrich their presentations by including
fast-paced, interactive exercises that stimulate both
thought and group cohesiveness, regardless of
training topic.
Learners will benefit from exposure to a wide array
of strategies for framing problems, formulating
solutions, and reaching their creative core.
Organizations will profit from improved employee
thinking, dramatically improving workplace
contributions.
250 pp / 3-Ring Binder / Code50ADCT / $149.95
Add a worldwide
business perspective
to your leadership and
executive development
programs!
50 Activities
for Achieving
Cultural
Competence
Jonamay Lambert, Selma Myers & George Simons
Today most executives and managers need to have an
international business and cross-cultural perspective.
50 Activities for Achieving Cultural Competence includes
training activities and self-development exercises to
prepare your personnel for international assignments,
and develop better understanding of cross-cultural
communication. Compiled by a team of experts from
around the world, these ready-to-use activities have been
tested and refined for a wide variety of international
businesses and organizations. They are ideal for both
preparing people to work, market, negotiate, and
otherwise do business with people in Asia, Latin America,
and Europe and to prepare foreign nationals for working
in the U.S.
Selected Contents
Icebreakers
Coups and faux pas
See differences and similarities
Celebrations
Silent interview
Culture General Activities
Working with unfamiliar surroundings
Who am I? Who are you?
Response to difference scale
Cultural awareness through
self-reflection
Building with differences
Communication
Communication continuum
Mixed messages
The transcultural communicator
Conducting the intercultural meeting
Networking across cultures
Describe and draw
What is it? What is it for?
Time
What time is it?
Time and space
Managing time across cultures
Culture-Specific Activities
Global management skills
Cross-cultural dialogues
Values and behavior patterns
Language & Interpretation
Life in another language
Interpreting: Your turn
Leadership &TeamDevelopment
How do you trust?
Decisions, decisions
My most frustrating culture clash
Six key aspects of international
business contact
Cultural self-awareness in
leadership teams
Expatriation & Acculturation
Expatriate role analysis
The cross-cultural forum
Dimensions of culture in
organizations
240 pp / 3-Ring Binder / Code50ACC / $149.95
30
NewProducts
Get a clear and powerful picture
of the functioning of your team
The Exceptional Team
Survey
How to Measure Your
Team Against the Best
in the World
Patrick Sanaghan,
Larry Goldstein and Andi Trump
How are exceptional teams different? What does an
exceptional team look like? The authors draw from years
of research and consulting experience to answer these
questions and provide a user-friendly survey to help you
benchmark your team against the best in the world.
The Exceptional Team Survey:
Identifies the critical elements that make up an
exceptional team
Delivers powerful insight into how extraordinary teams
actually operate
Presents a real-life case study of a team with a poor
track record that became a best in class model
The survey is designed to be completed by the teamleader
and all members of the team. Participants will be asked to
respond to a 60-statement questionnaire. The results will
clearly reveal your teams strengths and weaknesses in six
critical characteristics of exceptional teamperformance:
Leadership Communication
Results orientation Boundary management
Group climate Assessment
Do your employees think critical goals and objectives of
the team are clear? Do they feel the team leader is able
to make tough decisions? Do they think credit for team
successes are shared? By gathering and interpreting
input into these and other issues, this survey will be an
essential tool in your change effort.
Features include:
Eight response sheets enough for every member of
an average team
A visual bar graph of the results to give you a powerful
and clear picture of the functioning of your team
A meeting design model to enable your team to
easily review and analyze the results and improve its
practices and processes
60 pp / Saddle stitch / Code...ETS / $14.95
Additional Scoring Sheets / Pack of 10 / Code...ETSNCR
$25.00
A powerful tool to help leaders create a climate
where creative solution flourish
The Creative Profile
How to Assess
the Creative
Potential/Capacity
of Your Organization
Patrick Sanaghan, Ed.D.
Every organization is full of
creative, talented people.
And you dont have to be
a DaVinci to unleash their
creative spirit and add value to
your bottom line. With The Creative Profile, you have
a proven tool that will make it easy.
This 36-statement profile acts like an X-ray to provide
an in-depth snapshot of the creative capacity of your
organization. Administer it to your employees and it will
produce data that will reveal your creative strengths
and weaknesses and pinpoint where to focus your
attention and resources. There is no better way to add
discipline to your efforts so you know what to do, how to
do it and most importantly why.
The statements relate to the core elements that enable
an organization to tap and utilize the creative talent of its
people:
Constructive leadership
Positive culture
Effective protocols and processes
The profile package includes instructions on how to
administer the survey, what to do with survey data, how
to create and facilitate a meeting where participants
think together about organizational issues and lessons
learned about organizational creativity.
Imagine an organization where different departments
meet with each other to share ideas and give feedback
normally quiet employees speak up in meetings and
participate there is less sarcasm, fewer put-downs and
more constructive criticism individuals dont take
credit for good ideas senior leaders are more
accessible and employees want to interact with them
and good ideas are not just captured, but implemented.
This will be your organization when you administer this
valuable and strategic tool.
52 pp / Saddle stitch / Code...TCP / $14.95
Additional Scoring Sheets / Pack of 10 / Code...TCPNCR
$25.00
31
NewProducts
A practical instrument
for developing a
key skill in nurses,
caregivers, lawyers,
counselors and others
Discover a new
understanding of
yourself and how to
meet the needs of
others
ECRSEmpathy Construct Rating Scale:
Perception by Self and Others
Elaine La Monica Rigolosi, Ed.D., J.D.
The Empathy Construct Rating Scale is an 84-item, self-scored instrument
designed to measure empathy in ones self or another person. Participants are
asked to read each statement and use graduated responses (extremely unlike to
extremely like) to describe how they perceive themselves or another person to
be like or unlike the statement. The instrument includes scoring instructions and
help with interpreting the result.
22 pp / Pack of 5 / Code..ECRS / $34.75
LEPThe La Monica Empathy Profile:
DiscoveringYour Communication Styles
Elaine La Monica Rigolosi, Ed.D., J.D.
Empathy is a behavioral skill used to show another person you care. It is the
foundation of all effective relationships and a skill you can assess in yourself,
develop and expand with this useful instrument.
This 30-item, self-scoring instrument evaluates your level of empathy
on five critical modes:
Nonverbal behavior Perceiving feelings and listening
Responding verbally Respect of self and others
Openness, honesty and flexibility
The instrument contains pairs of statements describing possible actions.
You will be asked to choose (A or B) the statement that is most characteristic
of your behavior.
Sample statements:
I rearrange my busy work schedule to talk with someone who is upset
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32
From the Defining and Delivering Successful Professional
Practice HPT in Action series
Implementation
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Robert Carleton
Here is an effective, step-by-
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Ethics is not about foregoing profits, but about ensuring
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33
HRSkills Series
Peter R. Garber
ConductingWorkplace Investigations
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Interviewing the Complainant
Interviewing the Accused
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The five-stage response model: How to deal with the stages of shock,
anger, rejection, acceptance, and help
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Someday, somewhere,
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A leaders guide to creating an
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Toward Human
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Toward Human
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Order Form 2010 V2 turned:Order Form v5 1/11/10 4:27 PM Page 1
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