A PROJECT REPORT ON RECRUITMENT AND SELECTION PROCESS AT HDFC BANK

In Partial Pursuing of The Requirement of the award of the Degree of

MASTER OF BUSINESS ADMINISTRA TION

GEA NATIONAL COLLEGE

GUWAHATI, INDIA
(Recogni e! "# P$n%&" Tec'nic&( Uni)e*+i,#-

Submitted by: Miss-Pinky Boro Roll No. - 9208230219 Session: 2009-2011

OFFICE OF THE DIRECTOR GEA NATIONAL COLLEGE, GUWAHATI, INDIA

CERTIFICATE
This is to certify that Sri Pinky Boro a student of our college of !B" third semester holding Pun#a$ Technical %ni&ersity Roll 'o( )*+,*-+*.) has done his /ro#ect titled 0Recruitment and Selection Process at HDFC B"'12( I found him good during his course tenure in our college(

I wish her all success in life(

Nabajyoti Bharali Director GEA N tion l !olle"e

C E R T I FI C AT E B Y GU I D E

This is to certify that !iss Pinky Boro a student of our college of !B" third semester has done his /ro#ect titled 0R3CR%IT!3'T "'D

S343CTI5' PR5C3SS "T HDFC B"'12 for the /artial fulfillment of !B" degree(

I found him good during his course tenure in our college(

I wish her success in life(

Project Guide Ram P. Pokhrel De# rtment o$ % n "ement GEA NA&'(NA) !())EGE

"C1'5643D73!3'T

"t the &ery outset I would like to e8/ress my sincere thanks and gratitude to my res/ected Institutional guide !r( Ram P( Pokhrel sir for his in&alua$le suggestions ad&ice and ins/iration( I would like to thank the !r( Prantim Thakur sir the Faculty !em$er of !anagement studies of our college who hel/ed me a lot in com/leting this /ro#ect successfully(

4astly

I would like to e8/ress my whole hearted thanks to all my

classmates and well wishers for their encouragement ad&ices that ha&e made this /ro#ect a /ossi$le &enture in my life( I am &ery thankful to almighty my /arents and all my friends(

Thanking you all(

PINKY BORO %*A 3rd semester student GEA N tion l !olle"e Gu+ , ti

C o nt en t s

PR3F"C3((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((( P"73 '5(. 393C%TI:3 S%!!"R;((((((((((((((((((((((((((((((((((((((((( P"73 '5(* "I!S < 5B=3CTI:3S(((((( ((((((((((((((((((((((((((((((((((((((P"73 '5(!3TH5D5457;(((((((((((((((((((((((((((((((((((((((((((((((((((( P"73 '5(> "B5%T TH3 "R3" 5F ST%D;(((((((((((((((((((((((( P"73 '5(?@.A "' 5:3R:I36 5F TH3 5R7"'IB"TI5'((((((((( P"73 '5(.C@*) "'"4;SIS < I'T3RPR3T"TI5'(((((((((((((((((((( P"73 '5(-+@-!"=5R FI'DI'7S((((((((((((((((((((((((((((((((((((((((((( P"73 '5(-> R3C5!"'D"TI5'((((((((((((((((((((((((((((((((((((((((((( P"73 '5(-?@-A C5'C4%SI5'((((((((((((((((((((((((((((((((((((((((((((((((( P"73 '5(-C 4I!IT"TI5'((((((((((((((((((((((((((((((((((((((((((((( P"73 '5(-, BIB4I57R"PH;(((((((((((((((((((((((((((((((((((((((((((((((P"73 '5(-)

PREFACE

" internal /ro#ect is required to $e undertaken in an esteemed cor/orate organiDation towards fulfillment of !B" degree Eunder 73" '"TI5'"4 C544373F in Human Resource !anagement( There after a detailed re/ort is to $e su$mitted to the institution for critical

assessment( The research /ro&ides an o//ortunity to a student to demonstrate knowledge skill and com/etencies required during the /ro#ect( The

training /ro#ect hel/s to know the /ro$lems in the organiDation and to suggest them how to get rid of those /ro$lems( In todayGs changing $usiness world e&ery organiDation needs /eo/le with s/ecialiDed knowledge < skills( They must /lace right /eo/le in the right #o$( 6ith this /ur/ose I ha&e undertaken a /ro#ect re/ort entitled 0" ST%D; 5' R3CR%IT!3'T < S343CTI5' PR5C3SS "T HDFC B"'1 4TD(2 In order to make the data < findings easily understanda$le efforts ha&e $een made to /resent the information in a sim/lified < organiDed manner( Suggestions < recommendations ha&e made on the $asis of findings here in(

EXECUTIVE SUMMARY

HDFC BANK is the one stop shop fo e!"i e#ents of se $i%es in the & e& of ins" &n%e' opti#"# In$est#ent' fin&n%i&( %o$e &)e &n* (osses' #o &( +enefit &n* he&(th Option et%,this is +&%-e* +. HDFC B&n- is s"ppo t the /i*est in the %o"nt ., The o+0e%ti$es of the p o0e%t /&s to "n*e st&n* ho/ fin&n%i&( %ons"(t&nt p(&. i#po t&nt o(e fo %o#p&n., The #&in o+0e%ti$e of the p o0e%t on HDFC B&n- is to "n*e st&n* the e% "it#ent &n* se(e%tion of fin&n%i&( %ons"(t&nt #o e effe%ti$e(. & ne/ effi%ient(., Be%&"se fin&n%i&( %ons"(t&nt p(&.s #ost i#po t&nt o(e in the +"siness, The p o0e%t epo t is &+o"t e% "it#ent &n* se(e%tion p o%ess th&t1s &n i#po t&nt p& t &n. o )&ni2&tion ,3hi%h is %onsi*e e* &s & ne%ess& . &sset of & %o#p&n.4 In f&%t' e% "it#ent &n* se(e%tion )i$es & ho#e ) o"n* to the o )&ni2&tion &%"#en th&t is nee*e* fo p ope f"n%tionin) of the o )&ni2&tion, It )i$es &n O )&ni2&tion&( st "%t" e of the %o#p&n., It1s & #etho*o(o). in /hi%h the p& ti%"(& o )&ni2&tion /o -s &n* ho/ ne/ %&n*i*&tes %o"(* +e e% "ite* in s"%h & /&. th&t he5she /o"(* +e fitte* fo the i)ht Kin* of %& ee , The o+0e%ti$e of se(e%tion *e%ision is to %hoose the in*i$i*"&( /ho %&n #ost s"%%essf"((. pe fo # the 0o+ f o# the poo( of !"&(ifie* %&n*i*&tes, Se(e%tion p o%ess o &%ti$ities t.pi%&((. f&((o/ & st&n*& * 6&tte +e)innin) /ith &n initi&( s% eenin) inte $ie/ &n* %on%("*in) /ith fin&( e#p(o.#ent *e%ision,

Aims & objectives

St"*.in) the o )&ni2&tion st "%t" e of 7HDFC BANK8,
*( To suggest other effecti&e methods of

recruitment < selection which can $e ado/ted $y HDFC B"'1H

Methodology

1. Sources of Data
Data may be obtained either from primary or from secondary sources. Primary source is one that itself collect the data and a secondary source is one that makes available data, which was collected by some other agency.

9, Se%on*& . D&t&:
Secondary data are those data, which refer for already gathered and available data in contrast with primary data. There may be internal sources within the firm external these sources may include books of periodicals, internet etc.For the collected of the secondary data 1. ooks on the sub!ect.

". #nternet.

3. Analysis of Datahe information gathered are the features and benefits, eligibility and documentation and fee and charges regarding the loan. Analysis is done in terms of theoretical concepts. Analysis of loan is done by make comparison between !D"# $ank other banks.

ABOUT THE AREA OF STUDY

I ' T R 5 D % C T I 5'
Recruitment im/ortant and selection of /recedes are two of and the most in

functions

/ersonnel selection

management( hel/s

Recruitment

selecting a right candidate(

$ecruitment or manpower selection process is the first step in the employment of labour and the methods through which labour is brought into industry has much to do with the ultimate success or failure of such employment.
Staffing is one $asic function of management( "ll managers ha&e res/onsi$ility of staffing function $y selecting the chief e8ecuti&e and e&en the foremen and su/er&isors ha&e a staffing res/onsi$ility when they select the rank and file workers(

Human Resource is a basic need of any work to be done. According to A% !&% '()*S+ There

are great differences in development between countries which seem to have roughly equal resources, so it is necessary to enquire into the difference in human behaviors
The project report is all about recruitment and selection process thats an important part of an organization. Recruitment highlights each applicants skills talents and e!perience. Their selection in"ol"es de"eloping a list of

#ualified candidates defining a selection strategy identifying #ualified candidates thoroughly e"aluating #ualified candidates and selection.
2

RECRUITMEN:
Re% "it#ent is 7hi in)8 of e#p(o.ees f o# o"tsi*e, Re% "it#ent h&s +een e)& *e* &s the #ost i#po t&nt f"n%tion of the HR *ep& t#ent ' +e%&"se "n(ess the i)ht t.pe of peop(e & e hi e*' e$en the +est p(&ns' o )&ni2&tion %h& t &n* %ont o( s.ste# /o"(* not *o #"%h )oo*, Re% "it#ent is the *is%o$e in) of potenti&( &pp(i%&nt fo &%t"&( o &nti%ip&te* o )&ni2&tion&( $&%&n%ies, A%%o *in)(. the p" pose of e% "it#ent is to (o%&te so" %es of #&npo/e to #eet the 0o+ e!"i e#ents &n* 0o+ spe%ifi%&tion, It is *efine* &s 7& p o%ess to *is%o$e the so" %es of #&npo/e to #eet the e!"i e#ents of st&ffin) s%he*"(e &n* to &pp(. effe%ti$e #e&s" es fo &tt &%tin) the #&npo/e to &*e!"&te n"#+e to f&%i(it&te effe%ti$e se(e%tion of &n effe%ti$e /o -fo %e8, Yo*e points o"t th&t e% "it#ent is & p o%ess to *is%o$e the so" %es of #&npo/e to #eet the e!"i e#ent of the st&ffin) s%he*"(e &n* to e#p(o.ee effe%ti$e #e&s" es to &tt &%tin) th&t #&npo/e in &*e!"&te n"#+e to f&%i(it&te effe%ti$e se(e%tion of &n effe%ti$e /o -fo %e, If the HR *ep& t#ent f&i(s to i*entif. the !"&(it. &n* the n"#+e of pe sons to +e e% "ite* &n* &(so f&i(s to p o%" e the se $i%es of pe sons /ith e!"i e* !"&(ifi%&tions' s-i(( &n* %&(i+e %ontin"o"s(. ti#e #&.

%o#e "(ti#&te(. /hen &(( the !"&(ifie* pe sons h&$e eti e* &n* no !"&(ifie* pe sons e#&ins in the o )&ni2&tion, The efo e' the i#po t&n%e of e% "it#ent &n* se(e%tion of the i)ht t.pe of pe sons &t i)ht ti#e is in*ispens&+(e to the o )&ni2&tion,
3

SELECTION:
Se(e%tion is & ne)&ti$e p o%ess &n* in$o($es the e(i#in&tion of %&n*i*&tes /ho *o not h&$e the e!"i e* s-i((s &n* !"&(ifi%&tion fo the 0o+ p opose*, A(so it is & p o%ess of *iffe enti&tin) +et/een &pp(i%&nts in o *e to i*entif. &n* hi e those /ith ) e&te (i-e(ihoo* of s"%%ess in 0o+, A%%o *in) to Yo*e 7the hi in) p o%ess is of one o #&n. ;)o:no )o1 )&")es, C&n*i*&tes & e s% eene* +. the e#p(o.e &n* the sho t:(iste* &pp(i%&nts )o on to the ne<t h" *(e' /hi(e the "n!"&(ifie* on%e & e e(i#in&te*8, The o+0e%ti$e of se(e%tion *e%ision is to %hoose the in*i$i*"&( /ho %&n #ost s"%%essf"((. pe fo # the 0o+ f o# the poo( of !"&(ifie* %&n*i*&tes, It is the s.ste# of f"n%tion &n* *e$ise &*opte* in & )i$en %o#p&n. to &s%e t&in /hethe the %&n*i*&te1s spe%ifi%&tions & e #&t%he* /ith the 0o+ spe%ifi%&tions &n* e% "it#ent o not, Se(e%tion p o%ess o &%ti$ities t.pi%&((. fo((o/ & st&n*& * p&tte ' +e)innin) /ith &n initi&( s% eenin) inte $ie/ &n* %on%("*in) /ith fin&( e#p(o.#ent *e%ision, The t &*ition&( se(e%tion p o%ess in%("*es= p e(i#in& . s% eenin) inte $ie/' %o#p(etion of &pp(i%&tion fo #' e#p(o.#ent test'

%o#p ehensi$e inte $ie/' +&%-) o"n* in$esti)&tion' ph.si%&( e<&#in&tion &n* fin&( e#p(o.#ent *e%ision to hi e,

S5%RC3S 5F R3CR%IT!3'T B&si%&((.' the so" %es of e% "it#ent & e t/o t.pes=

&> Inte n&( so" %es, b$ %!ternal sources A> Inte n&( so" %es:
Inte n&( so" %es in%("*e pe sonne( &( e&*. on the p&. o(( of &n o )&ni2&tion, Fi((in) & $&%&n%. f o# inte n&( so" %es +. p o#otin) peop(e h&s the &*$&nt&)es of in% e&sin) the )ene &( (e$e( of #o &(e of e<istin) e#p(o.ees &n* of p o$i*in) to the %o#p&n. #o e e(i&+(e info #&tion &+o"t the %&n*i*&te, A#on) the inte n&( so" %es' #&. +e in%("*e* p o#otions t &nsfe s' &n* esponse of e#p(o.ees to notifie* $&%&n%.,

B> E<te n&( so" %es:

?, A*$e tise#ent, 9, E#p(o.#ent E<%h&n)es5 @, C&#p"s Re% "it#ent, A, Unso(i%ite* App(i%&nts, B, L&+o" Cont &%to s, C, E#p(o.ee Refe &(s, D, Fie(* T ips,
6

METHODS O7 RECRUITMENT The Re% "it#ent #etho*s in to th ee %&te)o ies:

&' (irect method )' *ndirect method 3' Third party method

DIRECT METHOD:
The *i e%t #etho* in%("*es sen*in) of the e% "ite s to *iffe ent e*"%&tion&( &n* p ofession&( instit"tions' e#p(o.ees %ont&%t /ith p"+(i% &n* #&nne e* e<hi+its, One of the /i*e(. "se* #etho*s is sen*in) the e% "ite s to *iffe ent %o((e)es &n* te%hni%&( s%hoo(s, This is #&in(. *one /ith the %oope &tion of the p(&%e#ent offi%e of the %o((e)e, So#eti#es' fi #s *i e%t(. so(i%it info #&tion f o# the %on%e ne* p ofesso s &+o"t st"*ent /ith o"tst&n*in) e%o *s,

INDIRECT METHOD :

In*i e%t #etho* in$o($es #&in(. &*$e tisin) in ne/sp&pe s' on the &*ios' in t &*e &n* p ofession&( Eo" n&(s' te%hni%&( #&)&2ines &n* + o%h" es A*$e tise#ents in ne/sp&pe s &n* o t &*e 0o" n&(s &n* M&)&2ines & e the #ost f e!"ent(. "se* #etho*s, Senio post is (& )e(. fi((e* /ith s"%h #etho*s, A*$e tisin) is & $e . "sef"( fo e% "itin) +("e %o(o &n* ho" (. /o -e ' &s /e(( &s s%ientifi%' p ofession&(' &n* te%hni%&( e#p(o.ees, Lo%&( ne/sp&pe %&n +e )oo* so" %es of +("e %o((& /o -e s' %(e i%&( e#p(o.ees &n* (o/e (e$e( &*#inist &ti$e e#p(o.ees, The #&in point is th&t the hi)he the position in the O )&ni2&tion the #o e *ispe se* &*$e tise#ent F is (i-e(. to +e, The se& %h fo the top e<e%"ti$e #i)ht in%("*e &*$e tise#ent in & n&tion&( pe io*i%&(' /he e&s the &*$e tise#ent of the +("e %o(o 0o+s "s"&((. %onfine to the *&i(. ne/sp&pe ,

THRID 6ARTY:
St&te o p"+(i% e#p(o.#ent &)en%ies & e &(so -no/n &s the e#p(o.#ent o (&+o" e<%h&n)es' & e the #&in &)en%ies fo the p"+(i% e#p(o.#ent, E#p(o.e s info # the# of thei pe sonne( e!"i e#ent' /hi(e 0o+ see-e s )et info #&tion fo the# &+o"t the t.pe of 0o+ & e efe e* +. the e#p(o.e these in%("*e the "se of %o##e %i&( o p i$&te e#p(o.#ent &)en%ies' st&te &)en%ies' &n* p(&%e#ent offi%es of s%hoo(s %o((e)es &n* p ofession&( &sso%i&tions e% "itin) fi #s'

#&n&)e#ent %ons"(tin) fi #s' in*o%t in&tion se#in& s fo %o((e)e p ofesso s' &n* f ien*s &n* e(&ti$es, 6 i$&te e#p(o.#ent &)en%ies & e the #ost /i*e(. "se* so" %es, The. %h& )e & s#&(( fee f o# the &pp(i%&nt, The. spe%i&(i2e in spe%ifi% o%%"p&tionG )ene &( offi%e he(p' s&(es#en' te%hni%&( /o -e s' &%%o"nt&nt' %o#p"te st&ff' en)inee s &n* e<e%"ti$es, St&te o p"+(i% e#p(o.#ent &)en%ies & e &(so -no/n &s the e#p(o.#ent o (&+ o" e<%h&n)es' & e the #&in &)en%ies fo the p"+(i% e#p(o.#ent, E#p(o.e s info # the# of thei pe sonne( e!"i e#ent' /hi(e 0o+ see-e s )et info #&tion fo the# &+o"t the t.pe of 0o+ & e efe e* +. the e#p(o.e ,

.8

METHODS OF SELECTION

.5 A99(ic&,ion B(&n:5 /5 Ini,i&( In,e*)ie; o< ,'e c&n!i!&,e+5 05 E=9(o#=en, Te+,+5 15 C'ec:ing Re<e*ence+5

25 Me!ic&( E>&=in&,ion5 35 7in&( In,e*)ie;5

11

5$#ecti&e of Recruitment
1: To attract with multi dimensional skills and experience that suite the present and future organization strategies. 2: To induct outsider with new perspective to lead the company. 3: To infuse fresh blood at all levels of organization. : To develop an organizational culture that attracts competent people to the company. !: To search or headhunt people whose skill fit the company"s values# $: To seek out non%conventional development grounds of talent &: To devise methodology for assessing psychological traits. ': To search for talent globally not (ust within the company. ): To design entry pay that competes on *uality but not on *uantum. 1+: To anticipate and find people for position that doesn"t exists yet.

./

5$#ecti&e of Selection

.5

Pe*ce9,ion ? He((o e<<ec,5

/5 05

7&i*ne++5 P*e++$*e

.0

Process of Recruitment
H$=&n Re+o$*ce P(&nning

A++e++=en, o< E>,e*n&( &n! In,e*n&( +o$*ce E=9(o#ee Re@$i+i,ion

E=9(o#=en, E>c'&nge &n! Agencie+5

Jo" S9eci<ic&,ion &n! Jo" De+c*i9,ion

A!)e*,i+e=en,

E)&($&,ion o< +o$*ce+A &5 In,e*n&(5 "5 E>,e*n&(5

Dep"t&tion

Me,'o!+ o< E>,e*n&( Rec*$i,=en,

T*&!e &n! Co=9e,i,i)e +o$*ce+

.1

Human Resources Planning@

Human resource /lanning is the /redetermination of the future course of action chosen from a num$er of alternati&es courses of action for /rocuring de&elo/ing managing moti&ating com/ensating career /lanning and succession /lanning and se/arating the human element of enter/rise( It determines a conscious choice of /atterns of the humaniDation of work en&ironment in an organiDation(

=o$ S/ecification and =o$ Descri/tion@ =o$ S/ecificationI

=o$ S/ecifications translate the #o$ descri/tion into terms of the human qualifications which are required for a successful /erformance of a #o$( " #o$ s/ecification or man s/ecification is a statement of the minimum acce/ta$le human qualities necessary to /erform a #o$ satisfactorily( It tells what kind of /erson to recruit and for what qualities that /erson should $e tested(

=o$ Descri/tionI
=o$ descri/tion gi&es a /recise /icture of features of each #o$ in terms of task contents and occu/ational requirements( =o$ descri/tion descri$es J#o$sG not J#o$ holdersG( It is define the sco/e of #o$ acti&ities ma#or res/onsi$ilities and /ositioning of the #o$ in the organiDation(

.2

3m/loyment 38change and "gencies@

The field agencies of the '3S ha&e now de&elo/ed into the im/ortant man/ower organiDation( %nder the instructions of the Central and State 7o&ernment recruitment in the /u$lic sector is made through them for all &acancies outside the /ur&iew of the Pu$lic Ser&ice Commission( Since day@to@day administration of the em/loyment ser&ices was delegated to the state in .)A?(It is essential that the 'ational 3m/loyment Ser&ice should o/erate at a uniformly high le&el of efficiency throughout the country( There should $e uniform standers /olicies and /rocedures in all States to ena$le the Ser&ice to work as a well@knit and co@ordinate organiDation5

"d&ertisement@
"d&ertisement in news/a/ers trade #ournals and magaDines is the most frequently used method( In order to $e successful an ad&ertisement should $e carefully written( If it is not /ro/erly written it may not draw the right ty/e of a//licants who are not qualified(

.3

AN OVERVIEW OF THE ORGANIZATION

C5!P"'; PR5FI43 5F HDFC B"'1 4TD
HDFC BANK Lt* /&s p o#ote* in the p e#ie ho"sin) fin&n%e %o#p&n. of the %o"nt .' HDFC Lt*, The B&n- %o##en%e* ope &tion &s & S%he*"(e* Co##e %i&( B&n- in 0&n"& .?FFB,To*&. the B&n- h&s & n&tion/i*e net/o - of o$e ?D9B + &n%hes &n* A9@9 ATMs sp e&* o$e DDF to/ns &n* %ities &% oss In*i&, The B&n-1s A#e i%&n Deposito . Sh& es HADS> & e (iste* on the Ne/ Yo - Sto%- E<%h&n)e HNYSE> &n* The G(o+&( Deposito . Re%eipts HGD6S> & e (iste* on L"<e#+o" ) Sto%- E<%h&n)e, The +&n- h&s +een +esto/e* /ith n"#e o"s &/& *s &%%o(&*es f o# top n&tion&( &n* inte n&tion&( &)en%ies &n* #&)&2ines, HDFC B&n- %o#p ises of & *.n&#i% &n* enth"si&sti% te&# *ete #ine* to &%%o#p(ish the $ision of +e%o#in) & /o (*:%(&ss In*i&n B&n-, O" +"siness phi(osoph. is +&se* on o" A%o e $&("es %"sto#e Fo%"s' Ope &tion&( E<%e((en%e' 6 o*"%t Le&*e ship &n* peop(e, 3e +e(ie$e th&t the "(ti#&te i*entit. &n* s"%%ess of o" +&n- /i(( esi*e in the e<%eption&( !"&(it. of o" peop(e &n* thei e<t &o *in& . effo ts, 3e & e %o##itte* of hi in)' *e$e(opin)' #oti$&tion &n* et&inin) the +est peop(e in the in*"st ., The B&n-1s o+0e%ti$e is to +"i(* so"n* +"siness f &n%hises &% oss *istin%t +"siness so &s to +e & p efe e* 6 o$i*e of +&n-in) se $i%es fo t& )et et&i( &n* /ho(e s&(e %"sto#e se)#ents, 3e & e %o##itte* to he&(th. ) o/th in p ofit&+i(it. /hi(e ens" in) the hi)hest (e$e(s of ethi%&( st&n*& *s, 6 ofession&( inte) it.' %o po &te )o$e n&n%e &n* e)"(&to . %o#p(i&n%e,

.4

+*,,*-./
KTo achie&e our o$#ecti&es in an en&ironment honesty and towards of our clients society K( em/loyees &endors and

:ISI5'@
To $e res/ected 6orld@class Cor/oration and the leader in HDFC Bank 4td( In /roducti&ity /rofita$ility and customer satisfaction(

.6

!"'"73!3'T PR5FI43 Board of Directors

,r. -. ,. .asudev holds a ,aster/s 0egree in 1conomics and 2hysics. 3e (oined the 4ndian 5dministrative 6ervices in 1)$$. ,r. .asudev has worked as 1xecutive 0irector of 7orld 8ank representing 4ndia9 8angladesh9 6ri :anka and 8hutan. 3e has worked as ;overnment nominee 0irector on the 8oards of many companies in the financial sector including 6tate 8ank of 4ndia9 40849 4-4-49 40<-9 =585>09 =ational 3ousing 8ank and also on the -entral 8oard of the >84. 3e was also member secretary of the =arasimhan -ommittee on financial sector reforms. 3e also chaired a committee on reforms of the =8<sector. 3e also worked as ?oint 6ecretary of ,inistry of -ommerce with responsibility for state trading9 trade policy including interface with 7T@.

,r. 5ditya 2url holds a 8achelors degree in -ommerce from 2un(ab Aniversity and is an associate member of the 4nstitute of -hartered 5ccountants of 4ndia. ,r. 5ditya 2uri has been the ,anaging 0irector of the 8ank since 6eptember 1)) . 3e has about 3$ years of banking experience in 4ndia and abroad.

2rior to (oining the 8ank9 ,r. 2url was the -hief 1xecutive @fficer of -itibank9 ,alaysia from 1))2 to 1)) . ,r. 2uri holds 39 3&9)!3 e*uity shares in the 8ank as on ,arch 319 2+1+.

.B

,r. ,istry is .ice -hairman B -1@ of 3ousing 0evelopment <inance -orporation :imited and -hairman of ;>A3 <inance :imited. 3e is also a 0irector on the 8oard of 30<- 0evelopers :imited9 6hrenu( B -ompany :imited9 30<- 6tandard :ife 4nsurance -o. :td9 30<- 1>;@ ;eneral 4nsurance -o. :imited9 4nfrastructure :easing B <inancial 6ervices :imited9 6un 2harmaceutical 4ndustries :imited9 The ;reat 1astern 6hipping -ompany :imited9 3exogen 2ublishing :imited9 30<- 5sset ,anagement -ompany :imited9 ;reat ship C4ndiaD :imited9 4ntel net ;lobal 6ervices 2vt. :td.9 ;riha 4nvestments%,auritius9 5ssociation of :easing B <inancial 6ervices -ompanies9 4ndia .alue <und 5dvisors 2vt. :imited and Torrent 2ower :imited.

,r. 5shim 6amantha holds a 8achelor of -ommerce degree from Aniversity of 8ombay and has wide and extensive business experience for nearly 3! years. 3e has vast experience in the field of bulk drugs and fine chemical. 3e is a 0irector of 6am anta @rganics 2rivate :imited9 =autilus Trading B :easing 2rivate :imited9 5shish >ang Adyog 2rivate :imited9 6hakti -ine 6tudios 2rivate :imited9 6amantha ,ovies 2rivate :imited and 6hringar <ilms :td. ,r. 6amanta has also been engaged in setting up and running of film

mixing9 editing and dubbing studio ,r. 6amanta holds $++ e*uity shares in the 8ank as on ,arch 319 2+1+.

/8

0r. 2undit 2alande has 2h.0. degree in 8usiness 5dministration and completed an 5dvanced -ourse in ,anagement from @xford Aniversity and the 7arwick Aniversity in AE. 0r. 2alande has been working as a director of 6chool of -ommerce and ,anagement for 1) years in Fashwantrao -havan ,aharashtra @pen Aniversity CF-,@AD. 0r. 2alande is 1x. 2ro%.ice -hancellor of F-,@A. 0r. 2alande is neither a director on the 8oard of any other company nor a member and -hairman of any committeeCsD of the 8oard of 0irectors of any other company. 0r. 2alande does not hold e*uity shares in the 8ank as on ,arch 319 2+1+.

,r. 2atho 6. 0atta is an 5ssociate member of the 4nstitute of -hartered 5ccountants of 4ndia C4-54D. 3e (oined 4ndian 5luminum -ompany9 :imited C4=05:D and was with 4=05: and its parent company in -anada for 2! years and held positions as Treasurer9 -hief <inancial @fficer and 0irector <inance during his tenure. Thereafter he (oined the -hennai based ,urugappa ;roup as the head of ;roup <inance and was a member of the management 8oard of the ;roup9 as well as director in several ,urugappa ;roup companies. 2ost retirement from the ,urugappa ;roup 9 ,r. 0atta

was an advisor to the -entral ;overnment appointed 8oard of 0irectors of 6atyam -omputers 6ervices :imited during the restoration process and has also been engaged in providing business strategic and financial consultancy on a selective base.
/.

5n alumnus of the 8ombay Aniversity and a -hartered 5ccountant9 ,r. 8obby 2arikh (oined 5rthur 5ndersen in 1)' and specialized in the area of Tax and 8usiness 5dvisory services. 3e was made partner in 1))! and assumed responsibility as the -ountry ,anaging 2artner for 5ndersen in 1))'. 4n 2++29 a significant portion of 5ndersen/s practice in 4ndia was combined with that of the 1rnst B Foung organization in 4ndia. ,r. 2arikh became the -hief 1xecutive @fficer of 1rnst B Foung in 4ndia and held that responsibility till 0ecember 2++3. 4n @ctober 2++ 9 ,r. 2arikh (oined others in forming 8,> B 5ssociates9 a professional services firm focused on providing innovative9 high *uality tax and regulatory services.

,r. 2aresh 6ukthankar has done his ,asters in ,anagement 6tudies from ?amnalal 8a(a( 4nstitute of ,anagement 6tudies9 ,umbai. 2aresh 6ukthankar has been with the 8ank since its inception in 1)) . ,r. 6ukthankar has overall approval9 supervision and control responsibilities for the 8ank/s -redit and >isk ,anagement function %covering the corporate and retail credit portfolios as well as the treasury activities. ,r. 6ukthankar also has supervisory responsibility for the <inance and 3uman >esources functions and leads various strategic initiatives of the 8ank. 2rior to (oining 30<- 8ank9 ,r. 6ukthankar worked in -itibank for around ) years9 in various functions including corporate banking9 risk management9 financial control and credit

administration. 3e has been a member of various committees formed by >eserve 8ank of 4ndia and 4ndian 8anks/ 5ssociation C485D.

//

,r. 3arish 1ngineer is a 6cience ;raduate from 8ombay Aniversity and holds a 0iploma in 8usiness ,anagement from 3azarimal 6omani -ollege9 ,umbai. ,r. 1ngineer has been associated with the 8ank since 1)) in various capacities and is responsible for 7holesale 8anking at present. ,r. 1ngineer has over + years experience in the fields of finance and banking. 2rior to (oining the 8ank9 ,r. 1ngineer worked with 8ank of 5merica for 2$ years in various areas including operations and corporate credit management. ,r. 1ngineer is neither a director on the 8oard of any other company nor a member and chairman of any committee of the 8oard of 0irectors of any other company in 4ndia. 3e is member of the 8oard of 8oston 5nalytics9 8oston CA65D. ,r. 1ngineer holds !+91++ e*uity shares in the 8ank as on ,arch 319 2+1+.

,rs. >enu 6ud Earnad9 ,anaging 0irector of 3ousing 0evelopment <inance -orporation :imited % 4ndia C30<-D9 is a graduate in law from the Aniversity of ,umbai and holds a ,aster/s degree in economics from the Aniversity of 0elhi. 6he is a 2ravin <ellow %

7oodrow 7ilson 6chool of 4nternational 5ffairs9 2rinceton Aniversity9 A65. 6he has been employed with 30<- since 1)&'.

/0

HIST5R; 5F HDFC B"'1 4TD

HDFC Bank was incor/orated in .))> $y Housing De&elo/ment Finance Cor/oration 4imited EHDFCF IndiaLs largest housing finance com/any( It was among the first com/anies to recei&e an Lin /rinci/leL a//ro&al from the Reser&e Bank of India ERBIF to set u/ a $ank in the /ri&ate sector( The Bank started o/erations

as a scheduled commercial $ank in =anuary .))? under the RBILs li$eraliDation /olicies( Times Bank 4imited Eowned $y Bennett Coleman < Co( M Times 7rou/F was merged with HDFC Bank 4td( in *+++( This was the first merger of two /ri&ate $anks in India( Shareholders of Times Bank
/1

Recei&ed . share of HDFC Bank for e&ery ?(C? shares of Times Bank( In *++, HDFC Bank acquired Centurion Bank of Pun#a$ taking its total $ranches to more than . +++( The amalgamated $ank emerged with a $ase of a$out Rs( . ** +++ corer and net ad&ances of a$out Rs(,) +++ corers( The $alance sheet siDe of the com$ined entity is more than Rs( . A- +++ corers(

*?

!I43ST5'3S *++) HDFC Bank Bags "sia money "ward for the Best Domestic Bank HDFC Bank offers electronic /ayment collection facility to 7uru&ayoor De&isor( HDFC Bank launches J!eritsG Scholarshi/ Programmed( The "sian Banker declares HDFC Bank the Best Retail Bank(

*++, HDFC Bank Ties %/ 6ith Postal De/artment 38tends Rural Reach HDFC Bank 6ins J!asco IT %ser "ward The ;earL HDFC Bank 5/ens Its First 5&erseas Branch In Bahrain

*++C HDFC Bank has signed an agreement with Tata Pi/es to offer credit facilities to farmers across the country(

*++A HDFC sets u/ two more $ranches in "P 5sama to #oin hands with HDFC Bank for consumer loans(
/3

*++? T!B forges alliance with HDFC Bank HDFC Bank inaugurates first "T! in Hotel *++> !r( Ran#an 1a/ur < !r( Bo$$y Parikh a//ointed as "dditional Directors '!C3 inks /act with HDFC Bank for warehouse recei/ts

*++ HDFC Bank un&eils resident foreign currency account( HDFC Bank un&eils co@$randed credit card with e@ Se&er( *++* HDFC Bank un&eiled a new online aggregation ser&ice 5ne :iewL( account

 HDFC launched L5ne :iewL ser&ice to customers

/4

*++. The Bank has o/ened its first $ranch in "uranga$ad( HDFC Standard 4ife Insurance has entered into a memorandum of understanding with the Chennai@ $ased Indian Bank(

*+++ HDFC Bank also signed a memorandum of understanding with Singa/ore telecomLs e@ commerce arm Sesami(Com P&t 4td( The Bank latter also entered into a /artnershi/ agreement with 'ational Com/uter Systems the e@ commerce unit of SingTel( .)), HDFC Bank has tied u/ with the "hmada$ad Stock 38change E"S3F "ct as its clearing $ank( HDFC Bank /ro/oses to strengthen its $ranch network in Calcutta the addition of two new $ranches in the first quarter of the fiscal(

.))C HDFC has installed state@of@the@art systems to facilitate Inter@connecti&ity $etween $ranches and link u/ with on line system(
/6

The $ank has also recently signed u/ as a de/ository /artici/ant %nder the newly set u/ 'SD4 wherein the mem$er clearing accounts Settlement for dematerialiDed shares can $e done Through the $ank( .))A HDFC Bank has entered the $anking consortia of o&er ?+ cor/orate Including some leading multinational com/anies flagshi/ com/any $usiness houses and strong /u$lic sector com/anies(

.))? The Bank o/ened its first $ranch in Ramon House at Church gate !um$ai on =anuary .Ath( The Bank has created an efficient o/erating system using well tested state@of@the@art software(

/B

Analysis and interpretation

R3CR%IT!3'T < S343CTI5' PR5C3SS 5F HDFC B"'1
%ecruiting and selecting the right people is paramount to the success of the !D"# $A,- ' D. and its ability to retain a workforce of the highest .uality. %ecruitment and selection policy sets out the procedure to ensure that the best people are recruited on merit and that are the recruitment process is free from bias and Discrimination. P%*,#*P'(S+ "ollowing are the guiding principles for recruitment and on-boarding process. N "ttracting and recruiting the right /eo/le is one of the most im/ortant acti&ities of the organiDation and is the res/onsi$ility to $e owned $y each and e&ery em/loyee of the organiDation( N !erit will $e the single most im/ortant factor in selection /rocess( N They will ensure a di&ersity $oth gender and ethnicity $y targeted candidate sourcing with the hel/ of

recruitment &endors and the referral /rogram5 / )hile skills and profile matching play an important role, they will hire people who are team players and have the right attitude most relevant to the culture of the organi0ation. Attitude is as important as aptitude.
08

/ hey believe in becoming a company of giants and emphasis is in hiring people who can grow bigger and better than they presently are. / hey believe in providing their employee with fulfilling career paths. owards this, they will post vacancies internally as a preferred option while evaluating e1ternal candidates. / hey believe that each candidate interviewed irrespective of whether she2he is selected should become a friend of the organi0ation. hey treat all the candidates with the utmost respect. hey will be open and fair in communication with them3 this way they also enhance the brand image of the organi0ation. / hey will continuously assess, identify and cultivate strategic talent pools including those at the universities, management schools, and community forums to address their long term needs. !*%*,4 APP%56A'N "ll recruitment acti&ities shall $e undertaken $ased on the hiring /lan as a//ro&ed $y the Business Head HR Head < the C35( For each a//ro&ed /osition a hiring requisition will $e required /rior to initiation of any recruitment acti&ity( If the hiring was not included in the /lanned $udget it will also require a//ro&al from the C35

$ased on a recommendation from the Head HR and the CF5( N Recruitment e8/ense will $e allocated to the concerned $usiness unit and e8/enditure should $e /rea//ro&ed $y the $usiness unit head and thread(
0.

#A,D*DA ( S5&%#*,4+ he hiring manager along with the !uman %esource Department would decide the channel 2 source to use based on the nature of the recruitment. he following sources of recruitment may be considered+

Internal SourcesI 6hene&er any &acancy arises the /ossi$ility of fulfilling the requirement internally &ia reassignment and relocation re@allocation of the res/onsi$ilities or internal /romotion will $e e8/lored $y the hiring function along with the HR De/artment(
*nternal 7ob postings to e1plore internal candidates. / (mployee %eferrals 8 !D"# will encourage employees to refer suitable candidates for open positions. / 5ther e1ternal sources include+ - %ecruitment agencies - (1ternal 7ob postings

#ollege 2 campus re.uirement %e.uirement advertisements

0/

APP'*#A *5, P%5#(SS*,4!D"# will process all applications promptly and inform the applicant or source regarding the status of the application. !D"# will respond to all solicited applications within 9 working days of receiving the application. *, (%6*() P%5#(SS / All candidates are re.uired to undergo a face to face interview with the interview panel before selection. / *nterviews may be conducted at a place at mutually convenient locations and time in an effort to maintain confidentiality of the hiring effort. / 5ne on one meeting shall be preferred as the interview format, however depending on the constraints panel interviews 2 telephone 2 video conference screening could be used. / "or recruitment at 7unior levels, 7ob fairs, universities etc, where large volume of candidates, !D"# will use recruitment tests for purpose of short listing. he candidate may be tested on the basic aptitude, analytical skills or other skills re.uired for the 7ob of the candidates.

/ he interview process will focus on the evaluating the candidates suitability in terms of the 7ob description and fit within the organi0ation. / (ach interviewer will complete the interview feedback form and submit it to !%. !% will compile the results from a various interviews and provide these to the line manager for the final decision.
00

Major findings
HDFC Bank has got the most structured recruitment /rocess in India(

HDFC B"'1 generally selects new em/loyee from cam/us institutes recruitment such as /rograms college in #o$ most fair ma#or and

ad&ertisement( "$out ,+O of the recruits in 0HDFC B"'1 0are fresh graduates who are hired from &arious cam/uses as well as off@cam/us recruitment initiati&es( The Inter&iew is of Purely HR Based( There will $e Two Persons( 5ne ;ounger and 5ne 3lder( ;ounger 5ne makes to kee/ us cool where as 3lder one fire the Puestions on us(

he candidate may be tested on the basic aptitude, analytical skills or other skills re.uired for the 7ob of the candidates.

The other source of recruitment is through references natural market and Consultants( For most of the /ros/ects attending *. days training is a ma#or /ro$lem( "s the timings for the training are full time .+I-+ am to ?(++ /(m(
01

Recommendations
5n the $asis of my research I would like to recommend some ste/s which may result in more effecti&eness of recruitment < selection /rocess(

.( Psychometric tests ha&e to $e conducted to assessing the /ersonality of the a//licants Q will they fit inH *( 4ook for different skills as well as the ideas of the candidate at the time of recruitment and selection /rocess( -( "do/ting adequate recruitment /rocedures to em/loy efficient and talented /eo/le(( =o$ res/onsi$ilities ha&e to $e clearly e8/lained to

the candidate $efore the #oining formality is done( >( Cam/us recruitments #o$ fairs may attract more skilled and talented em/loyees towards the organiDation( ?( Pro&ide orientation training to all new em/loyees $efore their initial work
02

A( "ssignments and to all current em/loyees who recei&e a different task or #o$( C( Referral scheme has to $e encouraged more at times when the requirement is urgent(

03

Conclusion
Recruitment is essential to effecti&e Human Resources !anagement( It is the heart of the whole HR systems in the organiDation( The effecti&eness of many other HR acti&ities such as selection and training de/ends largely on the quality of new em/loyees attracted through the recruitment the recruitment /rocess( Policies should always $e re&iewed as these are affected $y the changing en&ironment( !anagement should get s/ecific training on the /rocess of recruitment to increase their awareness on the dangers of wrong /lacements(

3ffecti&e recruitment is im/ortant in achie&ing high organiDational /erformance and minimiDing la$or turno&er( "s of now HDFC Bank 4td( has a team of effecti&e human resource which is efficiently managing the organiDation at its $est( Though the recruitment /rocess ado/ted $y the organiDation needs to $e im/ro&ed challenges are ahead for the HR De/artment to recruit /eo/le after the effect of recession(

04

Limitations
Time Constraints @ The duration of the
/ro#ect is only * months( In this duration we ha&e to finish the /ro#ect so the sam/le siDe considered for this /ro#ect is also limited which may gi&e some misleading out/uts.

4"C1 5F I'F5R!"TI5'@"s

it is an internal

/ro#ect the data ha&e $een collected from internet

< #ournals( Here I faced /ro$lems in finding the necessary data a$out the organiDation(

06

BIBLIOGRAPHY

0H%!"' R3S5%RC3 !"'"73!3'T2

6RITT3' B; Q DR(R(P(SI'7H(

0P3RS5''34 !"'"73!3'T "'D I'D%STRI"4 R34"TI5'2

6RITT3' B;@ BIS6"'"TH 7H5SH(

S3"RCH 3'7I'3I 755743

6e$ sitesI

666(HDFC B"'1(Com

0B