You are on page 1of 20

Belgacom

International
Carrier
Services

Converged
IP Comms

International Carrier Services

BICS_0737_brochure VoiceIP.indd 1 9/05/06 9:42:08


2 | Belgacom International Carrier Services - Converged IP Comms

Content
Introduction 2
Instant Voice 4
First Class Transit 6
Voice VAS 8
SMS Transit 10
MMS Transit 12
IP Transit 14
Capacity Services 16
International Presence Network 19

Addresses 20

Belgacom International Carrier Services


Belgacom International Carrier Services S.A./N.V. (BELGACOM ICS) Next Generation “all-IP” & real-time traffic routing infrastructure
is world’s 8th largest voice and data transit solutions provider, with and strategic supply relationships to mobile operators with the
1 Bio € in sales, 400 carriers and service providers as customers Global Mobile VillageTM product portfolio.
and served by 250 employees based in our offices of Brussels, Bern,
Dubai, New York and Singapore. As a result, Belgacom ICS has evolved from a division of the Belgian
incumbent operator into a joint venture with Swisscom, which is
In the past 3 years, Belgacom ICS has transformed itself from a profitable stand-alone business, and an award-winning market
a regional size single product organisation into a leading player leader (“Best Wholesale Carrier” in 2003 & 2005 at the World
through a visionary strategy of consolidation, capital investment in Communications Awards).

BICS_0737_brochure VoiceIP.indd 2 9/05/06 9:42:40


3 | Belgacom International Carrier Services - Converged IP Comms

As a global provider, we are committed to serve the present and future needs of fixed, mobile operators and service providers worldwide.
Our dedication to customer care, our long term experience in the carrier market, our award winning product portfolio and our global
network, make us the ideal partner for carrier voice, data, capacity and value-added services needs.

International Carrier Services

Mobile Operators Global Mobile Village 2.0

Service
SERVICE Providers
PROVIDERS Converged IP Comms
CONVERGED IP COMMS
(xSP, MVNO, VNO)
(xSP, MVNO, VNO)

Fixed Carriers The Wireline Zone

BICS_0737_brochure VoiceIP.indd 3 9/05/06 9:42:40


Instant Voice
In order to maintain a competitive edge via
reduced costs and increased service revenues,
carriers around the world are looking to migrate
their current (legacy) voice interconnections on
Voice over IP protocol (VoIP) while maintaining
the quality levels and the service availability

BICS_0737_brochure VoiceIP.indd 4 9/05/06 9:42:46


5 | Belgacom International Carrier Services - Converged IP Comms

Product Description Technical Features

Belgacom ICS’ Instant Voice allows carriers and service providers BELGACOM ICS’ Instant Voice leverages the Next Generation
to implement a direct VoIP interconnection to the Belgacom Softswitch Technology which is fully integrated with Belgacom
ICS global voice network for the exchange of international voice ICS’ legacy TDM switching infrastructure, to deliver :
minutes to 1200+ international voice destinations through 300 • Carrier grade VoIP solution with typical telco availability
direct routes to over 150 countries. (99.999%)
• Seamless any-to-any protocol interworking between TDM and
Instant Voice gives access to the Belgacom ICS industry leading VoIP signalling protocols (H.323, SIP, MGCP, MEGACO plus
voice trading platform with competitive pricing, competent global PSTN signalling variants)
customer service support, access to all destinations and billing in • Open softswitch architecture consistent with advanced IETF,
one-second increments. ITU, TISPAN, IMS and MSF architectures
• Multiple codec support and on call trans-coding capability
• Policy based session and media routing at IP level
messaging client GSM • Improved interdomain security with Session Boarder Controllers

world

computer phone

Instant Voice leverages the switching platform from Veraz


Networks for proven interoperability with a broad range of VoIP
infrastructure equipment, including gateways, gatekeepers, proxy
servers, session border controllers, softswitches and IP PBX. The Belgacom ICS switching platform has proven interoperability
with the most widely deployed media devices, SBCs and application
servers.
Advantages

Belgacom ICS’ operational expertise in managing a large scale Customer Service & Support
voice business is guarantee for :
• Price competitiveness and a satisfactory level of quality • 24/7 Pro-active Fault Management with a fully redundant and
• Fast interconnection time thanks to multi-national signalling multilingual Network Management Centre
support with an adaptable signalling framework • E-Trouble Ticketing System with on-line logging of service faults
• Lower capital and operational costs compared to traditional and constant visibility on the clearance process
circuit switched technologies • Dedicated Voice Team with in-depth knowledge and extensive
experience in the field

More info www.belgacom-ics.com

BICS_0737_brochure VoiceIP.indd 5 9/05/06 9:42:55


First Class Transit
Our own global presence network connects our
customers to a growing number of interconnect
agreements and delivers the fixed & mobile
terminating traffic with the highest quality
standards

BICS_0737_brochure VoiceIP.indd 6 9/05/06 9:42:56


7 | Belgacom International Carrier Services - Converged IP Comms

Product Description • Automatic pro-active process for rerouting to the fallback route
in case of primary route failure or decrease of quality below
With a set of features specifically designed for retail operators, predefined thresholds
First Class Transit provides the highest quality international voice
termination at stable and competitive prices. First Class Transit 24/7 Quality Monitoring of Key Performance Indicators
calls are conveyed only via premium quality (primarily direct), high • Answer Seizure Ratio (ASR)
capacity routes. A state-of-the-art customer care and a pro-active • Answer Bid Ratio (ABR)
quality monitoring ensure the very best conveyance of valuable • Network Efficiency Ratio (NER)
international calls. • Post Dialing Delay (PDD)
• Average Length of Call (ALOC)
Internal procedures are in place to take pro-actively corrective
Pricing measures in case ASR and/or NER drops below predefined
threshold values.
• First Class Transit offers price stability in a constantly fluctuating
market CLI Guarantees
• Medium term fi xed pricing • Guaranteed delivery of CLI to over 90 destinations
• Customized price notifi cation period based on volume or length • Transparent transmission of the CLI information towards the
of Routing Cycle terminating network
• CLI formatting to international standards upon request
• Detailed reporting on CLI receipt, transmission and delivery
Advantages
Quality of Service Reporting
• Price stability • Detailed Quality of Service reporting
• Highest quality routing • Regular Quality of Service conference calls to discuss the overall
• Trouble Ticket resolution in less than 24h service performance
• 24/7 Fault Management • Strict compliancy to industry standards for Quality of Service
• Pro-active testing and monitoring of back-up routes reporting
• Guaranteed CLI transmission
• QoS reporting
Customer Service & Support

Features • 24/7 Pro-active Fault Management with a fully redundant and


multilingual Network Management Centre
Routing • E-Trouble Ticketing System with on-line logging of service faults
• All traffic is sent over the highest quality routes: our own and constant visibility on the clearance process
direct routes to fixed and mobile networks and our selected • Dedicated Voice Team with in-depth knowledge and extensive
Tier 1 transit partners experience in the field
• High quality fallback routes carrying a permanently monitored
portion of the live traffic (98/2 principle)

More info www.belgacom-ics.com

BICS_0737_brochure VoiceIP.indd 7 9/05/06 9:43:02


Voice VAS
Belgacom ICS’ Voice VAS allows fixed, mobile
operators, calling card players and service
providers to open international toll free
numbers and collect valuable retail voice
traffic in more than 60 countries from fixed
lines, payphones or mobile phones

BICS_0737_brochure VoiceIP.indd 8 9/05/06 9:43:02


9 | Belgacom International Carrier Services - Converged IP Comms

Product Description Features

Belgacom ICS’ Voice VAS offers IFN (International Freephone • International routing of freephone calls is guaranteed by
Numbers) and UIFN (Universal International Freephone Numbers) consistent allocation of incoming (from origin country to
in more than 60 countries leveraging its extensive list of bilateral Belgacom ICS) and outgoing (from Belgacom ICS to customer)
agreements with incumbents and Tier 1 alternative providers. routing numbers with intermediate translation taking place
0800 yyyyy
within Belgacom ICS’ network
Phone
Caller in France
00800 xxxxxx Local
Operator
• Multiple routing numbers allow selective barring per type of
0800 yyyyy
access network
GSM
Caller in Australia
00800 xxxxxx Local
Operator
• Belgacom ICS acts on the customer’s behalf towards ITU to
0800 yyyyy
reserve UIFN numbers
00800 xxxxxx Local
Phone Operator Belgacom ICS VAS Provider world
Caller in Bahrain

0800 yyyyy
Local
GSM
Caller in USA
00800 xxxxxx
Operator Customer Service & Support
0800 yyyyy

Phone
Caller in Brazil
00800 xxxxxx Local
Operator
• 24/7 Pro-active Fault Management with a fully redundant and
multilingual Network Management Centre
By leveraging its global voice network, Belgacom ICS collects retail • Dedicated Freephone Team with in-depth knowledge and
traffic, deals with settlements with originating operators and extensive experience track in the field
delivers valuable voice minutes to customers worldwide.

Advantages

• Extensive coverage through one single provider and one


interconnection
• Competitive rates differentiated per type of access network
(i.e. fixed, mobile or payphone)
• Greater control on collection costs with selective barring on a per
network type level
• Seamless migration to Belgacom ICS with porting of existing
freephone numbers (IFN or UIFN), where available

More info www.belgacom-ics.com

BICS_0737_brochure VoiceIP.indd 9 9/05/06 9:43:09


SMS Transit
SMS Transit offers complete wireline & wireless
SMS coverage with more than 650 networks
through a single interconnection. This unique
service enables the exchange of SMS across
GSM, TDMA and CDMA mobile networks, limited
mobility and fixed networks

BICS_0737_brochure VoiceIP.indd 10 9/05/06 9:43:10


11 | Belgacom International Carrier Services - Converged IP Comms

Product Description • Continuous traffic visibility with statistics on service performance


and detailed usage reporting
No longer confined to technology, SMS has become a truly global • No additional complexity thanks to the “Soft Interconnection”
communication experience across wireline & wireless networks. principle and seamless separation of SMS interworking from
roaming traffic (GSM operators)
SMS Transit is the ultimate answer for international messaging
coverage to gain competitive advantage in a cost-effective manner.
Technical Features
SMS Transit offers unrivalled international coverage to 650+
destinations across all wireless standards with mobile number
portability support, delivery receipt integrity and detailed reporting • Carrier-grade SMS interworking architecture based on cluster
information on usage. pairs deployed in different geographical locations on top of a fully
owned state-of-the-art, secured and reliable global signalling
SMS Transit is a carrier grade SMS interworking gateway capable of infrastructure
recording high delivery success ratios thanks to routing decisions • Interconnections and delivery mechanisms through GSM MAP/
based on an accurate worldwide numbering plan and high-quality SS7 or SMPP/IP protocols with Mobile Number Portability (MNP)
connections. or Local Number Portability (LNP) support
• Delivery Receipt Integrity with charging upon SMS delivery
For GSM operators, the SMS Transit product complements the towards end-users
established set of bilateral SMS traffic exchanges (AA.19) with a • Extensive range of monitoring & filtering capabilities against
single interconnection to reach an extensive set of destinations, spamming
while preserving a consolidated procedure of accounting, charging, • SMS Filtering capabilities extended up to a single MSISDN number
invoicing and settlement in adherence to GSMA recommendations. • Black/white listing capabilities on Calling Global Title, Calling and
Called Numbers as well as throughput limitations

Advantages
Customer Service & Support
• Reliable 2-way traffic exchange with more than 270 destinations, Dedicated SMS Team with in-depth knowledge and extensive
including North America, China, Korea and Japan •
• Symmetric SMS routing with 175+ 2-way destinations for experience track in the field
increased service control and computation of bilateral traffic • 24/7 Pro-active Fault Management with fully redundant and
statements (AA.19) multilingual Network Management Centre
• Interstandard capabilities through interworking amongst GSM • Real-time performance monitoring with pro-active intervention
in case of abnormal traffic patterns
technologies, iDEN, TDMA, CDMA, fixed and limited mobility
networks
• Centralized SMS protection against SMS spamming and
unsolicited/harmful SMS

More info www.belgacom-ics.com

BICS_0737_brochure VoiceIP.indd 11 9/05/06 9:43:17


MMS Transit
Belgacom ICS’ MMS Transit is the ultimate
answer to mobile operators and service
providers’ needs for international MMS coverage
as alternative or complementary solution
to bilateral traffic exchanges. With a single
connection to Belgacom ICS’ MMS multilateral
platform, mobile operators and service providers
gain access to ‘00s of interworking destinations
with 2-way message exchanges in adherence
to GSMA recommendations
Partner
Partner

Operator Belgacom Partner

MMS Transit Partner


Partner

BICS_0737_brochure VoiceIP.indd 12 9/05/06 9:43:18


13 | Belgacom International Carrier Services - Converged IP Comms

Product Description Advantages

The service is built on traditional carrier business models and is • Enhancing end-user experience and boosting retail revenue
supported by an industry standard Service Level Agreement. through fast and easy deployment of international MMS
coverage
Large interworking coverage is made available through : • Shorten learning curve by benefiting of Belgacom ICS’
• One single contract with Belgacom ICS based on IN.04 or knowledgeable technical support and vast experience in dealing
MMS Hubbing Handbook with interworking issues
• One commercial interface preserving consolidated procedures • Supporting multiple intercarrier settlement models to minimize
of accounting, charging, invoicing and settlement in adherence mobile operator’s investment in launching the service
to GSMA AA.70
• One technical interconnection via MM4 interface with
Belgacom ICS’ MMS multilateral platform through the 3GRX Technical Features
network
• One single IR53 test to perform with Belgacom ICS’ MMS • Soft Interconnection principle through Belgacom ICS’ 3GRX
multilateral platform network
• Compliant to GSMA IN.04, IR52, AA.70 and 3GPP TS23.140,
latest standard versions

MMS Transit
• Adaptable MM4 protocol interface with Delivery Receipt and
Read Reply support
E Video rich: moderate size video clip $ • Mobile Number Portability support through the MM5 interface
D Video basic: small size video clip
C Image rich: moderate size image
• Global mobile numbering plan management by Belgacom ICS
B Image basic: small size imaging • DNS support for mnc.mcc resolution and mx records
A Text: for text only messaging, usable
together with another class only • Black/white listing capabilities as well as throughput limitations
Kb
• Generate CDR’s according to 3GPP standards and operator
Belgacom ICS MO
requirements
termination fee termination fee
• Full MMS MM4 interoperability with all MMSC vendors
MO Belgacom MO
• Extensive reporting capabilities per destination, volume and
MMS Transit MMS Transit delivery status

MMS Transit
Customer Service & Support
GSM GSM
• 24/7 Pro-active Fault Management with fully redundant and
DNS
SS7

HLR
MMSC multilingual Network Management Centre
MM4
IP Network
MM4
MM5

IP Network
MM4
• Dedicated MMS Transit Team with in-depth knowledge and
MMSC MM5 MMSC extensive operational experience in the field
Transit Server
• Project Manager from design phase to implementation to
ensure quicker and smoother service delivery

More info www.belgacom-ics.com

BICS_0737_brochure VoiceIP.indd 13 10/05/06 15:18:39


IP Transit
Belgacom ICS’ IP Transit offers mobile, wireline
operators and service providers high-quality
and high-speed Internet access on a carrier
class MPLS backbone accessible via Belgacom
ICS’ worldwide presence network

BICS_0737_brochure VoiceIP.indd 14 9/05/06 9:43:27


15 | Belgacom International Carrier Services - Converged IP Comms

Product Description Advantages

Belgacom ICS’ IP Transit is today’s Internet solution for dynamic • Highly competitive prices combined with excellent quality =
operators, delivering the most extensive, reliable and competitive value for money
connectivity over 4 continents using high-performance Cisco IP/ • Extensive customer base and Internet over satellite experience
MPLS 76xx and 12xx routing platforms. • Working with multiple Tier 1 suppliers for optimal resilience
with pro-active performance monitoring
The IP Transit product delivers full Internet connectivity via more • Single AS (Autonomous System = 6774) to streamline
than 600 peerings at 10 exchange points across Europe, including networking, provisioning and service
LINX, AMSIX, SFINX, BNIX and DECIX and selected Tier 1 providers
with quality global connectivity.
Technical Features
Customers may connect to Belgacom ICS’ IP/MPLS backbone via
70 access PoP’s in 39 cities in Europe, Asia and North America or • Industry standard SLA with service availability, packet delay,
alternatively may leverage international private line circuits on packet loss and jitter
submarine cables as well as satellite links. • IP/MPLS backbone over 3G Optical Network (ROADM) and
SONET/SDH
Customers may choose between two different pricing schemes :
burstable IP (95th percentile method) and fixed bandwidth (full
• Specialized routing options including Border Gateway Protocol
(BGP)
port speed). • Domain name service (DNS) with forward and reverse lookup
• IPPublic
addressing according to RIPE policies (Réseaux IP Européens)
• looking glass

Customer Service & Support

• 24/7 Pro-active Fault Management with fully redundant and


multilingual Network Management Centre
• E-Trouble Ticketing System with on-line logging of service faults
and constant visibility on the clearance process
• Dedicated IP Services Team with in-depth knowledge and
extensive experience in the field

More info www.belgacom-ics.com

BICS_0737_brochure VoiceIP.indd 15 9/05/06 9:43:35


Capacity Services
Belgacom ICS’ Capacity Services provides
you with tailored, high quality bandwidth at
competitive wholesale prices

BICS_0737_brochure VoiceIP.indd 16 9/05/06 9:43:36


17 | Belgacom International Carrier Services - Converged IP Comms

Carrier Class Ethernet Services E-Line


E-Line offers flexible Ethernet virtual connectivity between two or
Ethernet Services are high-speed transport services that will allow more than two points on the converged network.
you to use the best of your IT infrastructure related to any type of
data processing. E-Line Services is a carrier class flexible product that relies on
Layer 2/3 latest technologies such as VLAN, LAN switching
Depending on the customer connectivity needs, numbers of and Ethernet over MPLS. Being the next step of the evolution
locations to interconnect and traffic guarantees, and thanks to its of converged and data aware transport networks, they
extensive portfolio, Belgacom ICS can provide you with the right enable Belgacom ICS to meet exact customer application
solution for you or your end-customer. requirements and connectivity needs on a cost effective
manner without compromising quality.
Ethernet Private Line
Ethernet Private Line provides one single Ethernet connectivity
between two fixed locations in different countries. 3rd Party local EVC
tails will be used when necessary. Belgacom ICS will always be the
single point of contact for the customer.

• Access, committed and best effort bandwidth


• Available customer interfaces are 10/100 BaseT, 1000 Base-LX,
VC-2-5v 10Mbps 1000 Base-SX
1xVC-3 50Mbps • Upper layer (Layer 3 and above) protocol transparency
• A point-to-multipoint configuration is also available
• Bandwidth is dedicated to the customer
• SX, 10GbE LAN PHYareand10/100BaseT,
Available interfaces 1000Base-LX, 1000Base- Wavelength Services
WAN PHY
• Throughputs available : Wavelength Services (WLS) allows Belgacom ICS to provide
high-capacity point-to-point connectivity transparently and
Interface Available Bandwidth independently of the upper protocol to be transported such
10Mbps Up to 10Mbps on steps of 2Mbps steps as SDH/SONET, IP, ATM, LAN, etc., thanks to its extensive Pan
100Mbps Up to 16Mps on steps of 2Mbps, 50Mbps and 100Mbps European DWDM and City Ring CWDM network. This enables
1 GbE From 150Mbps to 1000Mbps on steps of 150Mbps carriers and businesses to focus on planning, maintaining and
10GbE Fully transparent (Wavelength Service) operating their high capacity network without the needs of
worrying about fibre infrastructure.
Various protection and redundancy schemes are possible
depending on the particular customer needs. Thanks to Belgacom ICS’ extensive European network, diverse
routing can be provided on either the long haul section or on the

More info www.belgacom-ics.com

BICS_0737_brochure VoiceIP.indd 17 9/05/06 9:43:41


18 | Belgacom International Carrier Services - Converged IP Comms

local part via the City Rings. Access to the customer sites can be,
3RD Party
as per customer needs, diverse and redundant in order to create local tail B

customer’s ring structures to increase its reliability and availability. A-End A-End POPs

By using multiple point-to-point WLS and diverse access, a fully 3RD Party
local tail A

resilient ring configuration can be provided.


BICS
Backbone
3RD Party
local tail B

B-End POPs 3RD Party


BICS local tail A B-End
Pan-European
NG-DWDM Network

• Available speeds range from 64 Kbps up to 2.5 Gbps on the SDH


network
• Fast and automatic restoration (50ms) thanks to SDH ring
protection mechanisms
• Transparent transport
• Management of the local tail part
• STM64/OC-192speeds
Interfaces and supported are: STM16/OC-48 (2,5 Gbps),
(10 Gbps), STM256/OC-768 (40 Gbps), 10GbE
LAN PHY and WAN PHY
International Private Link Circuits (IPLC)
• Diverse routing PoP to PoP or end to end
• Ring configuration possible via diverse point-to-point diverse
International Private Link Circuits (IPLC) provides half-circuits to any
connections
hard-to-reach destination. The circuit consists of two halves: one
• Optical protection
from the customer location to the theoretical middle of an
• Optical restoration possible
international circuit and the other half across another operator’s
network to the point of termination.
Wholesale Bandwidth

Wholesale Bandwidth provides dedicated capacity on Belgacom BICS Operator


ICS’ SDH/DWDM network between any two cities using local A-End Backbone Backbone B-End

loops from partners when necessary.

Diverse configuration regarding routing diversity at backbone


level and local tail level are available depending on customer • IPLC’s are available worldwide, for capacities varying from
64 Kbps to 34 Mbps and this via cable or satellite
requirements.
• Full circuits are also available through the One-Stop-Shopping
option arrangement where Belgacom ICS is responsible for
The following picture illustrates two complete diverse circuits with
ordering and invoicing the entire international circuit
dual entry in customer building (no single point of failure).

More info www.belgacom-ics.com

BICS_0737_brochure VoiceIP.indd 18 9/05/06 9:43:42


19 | Belgacom International Carrier Services - Converged IP Comms

International Presence Network


Over the many years that Belgacom ICS has been serving hundreds Anchored in the strategic centre of Europe, Belgacom ICS’ network
of operators worldwide, an extensive fully owned and managed extends to Asia, Africa, Middle East & the US :
network over terrestrial fibre, submarine cables and satellite has
been build up. • Fully redundant SDH and DWDM network in Europe
The network utilizes the latest technologies such as the ROADM • 9 CityPOPs
> 70 in 39 cities
technology to ensure flexibility, best pricing, highest quality and to • Participation in more than 70 submarine cables
Rings
support all traffic types. •

More info www.belgacom-ics.com

BICS_0737_brochure VoiceIP.indd 19 9/05/06 9:43:43


| Belgacom International Carrier Services - Converged IP Comms

R.E. : Belgacom International Carrier Services S.A., Rue Lebeau 4, B-1000 Brussels, V.A.T. BE 866977981 Brussels Register of Legal Entities. The descriptions appearing in this catalog are valid subject to errors, omissions
Belgacom International Carrier Services, a reliable telecom partner

Switzerland
Belgacom International Carrier Services S.A.
Papier Mullestrasse 69
Stade de Suisse
3014 Bern
Switzerland

or printing mistakes. Technical specifications are provided only as an indication. Belgacom reserves the right to change this information without prior notice.
T : + 41 31 312 68 41
Headquarters F : +41 31 312 68 42
Belgacom International Carrier Services S.A. E-mail : carrier.ch@belgacom.be
Rue Lebeau 4
B-1000 Brussels USA
Belgium Belgacom International Carrier Services S.A.
1 Liberty Plaza, 23rd floor
Communications Contact NY, NY 10006 USA
T : +32 2 547 52 71 T : +1 212 684 95 52
F : +32 2 547 50 77 F : +1 212 684 95 43
E-mail : bics-event@belgacom.be E-mail : carrier.usa@belgacom.be

Commercial Contact Asia


T : +32 2 547 52 03 Belgacom Asia
F : +32 2 547 52 12 16, Collyer Quay
E-mail : bics-com@belgacom.be 37-00 Hitachi Tower
Singapore 049318
Operational Contacts T : +65 62 36 04 25
T : +32 2 547 51 51 F : +65 62 36 02 09
F : +32 2 502 36 81 E-mail : carrier.asia@belgacom.be
E-mail : cbu.ccs@belgacom.be
Middle East & North Africa
Belgacom MENA
Dubai Internet City - Bldg 2, Office 127
P.O. BOX 502307 - Dubai
United Arab Emirates
T : +971 4 391 1688
F : +971 4 391 8538
E-mail : carrier.mena@belgacom.be

More info www.belgacom-ics.com

BICS_0737_brochure VoiceIP.indd 20 10/05/06 15:19:07

You might also like