Professional Documents
Culture Documents
International
Carrier
Services
Converged
IP Comms
Content
Introduction 2
Instant Voice 4
First Class Transit 6
Voice VAS 8
SMS Transit 10
MMS Transit 12
IP Transit 14
Capacity Services 16
International Presence Network 19
Addresses 20
As a global provider, we are committed to serve the present and future needs of fixed, mobile operators and service providers worldwide.
Our dedication to customer care, our long term experience in the carrier market, our award winning product portfolio and our global
network, make us the ideal partner for carrier voice, data, capacity and value-added services needs.
Service
SERVICE Providers
PROVIDERS Converged IP Comms
CONVERGED IP COMMS
(xSP, MVNO, VNO)
(xSP, MVNO, VNO)
Belgacom ICS’ Instant Voice allows carriers and service providers BELGACOM ICS’ Instant Voice leverages the Next Generation
to implement a direct VoIP interconnection to the Belgacom Softswitch Technology which is fully integrated with Belgacom
ICS global voice network for the exchange of international voice ICS’ legacy TDM switching infrastructure, to deliver :
minutes to 1200+ international voice destinations through 300 • Carrier grade VoIP solution with typical telco availability
direct routes to over 150 countries. (99.999%)
• Seamless any-to-any protocol interworking between TDM and
Instant Voice gives access to the Belgacom ICS industry leading VoIP signalling protocols (H.323, SIP, MGCP, MEGACO plus
voice trading platform with competitive pricing, competent global PSTN signalling variants)
customer service support, access to all destinations and billing in • Open softswitch architecture consistent with advanced IETF,
one-second increments. ITU, TISPAN, IMS and MSF architectures
• Multiple codec support and on call trans-coding capability
• Policy based session and media routing at IP level
messaging client GSM • Improved interdomain security with Session Boarder Controllers
world
computer phone
Belgacom ICS’ operational expertise in managing a large scale Customer Service & Support
voice business is guarantee for :
• Price competitiveness and a satisfactory level of quality • 24/7 Pro-active Fault Management with a fully redundant and
• Fast interconnection time thanks to multi-national signalling multilingual Network Management Centre
support with an adaptable signalling framework • E-Trouble Ticketing System with on-line logging of service faults
• Lower capital and operational costs compared to traditional and constant visibility on the clearance process
circuit switched technologies • Dedicated Voice Team with in-depth knowledge and extensive
experience in the field
Product Description • Automatic pro-active process for rerouting to the fallback route
in case of primary route failure or decrease of quality below
With a set of features specifically designed for retail operators, predefined thresholds
First Class Transit provides the highest quality international voice
termination at stable and competitive prices. First Class Transit 24/7 Quality Monitoring of Key Performance Indicators
calls are conveyed only via premium quality (primarily direct), high • Answer Seizure Ratio (ASR)
capacity routes. A state-of-the-art customer care and a pro-active • Answer Bid Ratio (ABR)
quality monitoring ensure the very best conveyance of valuable • Network Efficiency Ratio (NER)
international calls. • Post Dialing Delay (PDD)
• Average Length of Call (ALOC)
Internal procedures are in place to take pro-actively corrective
Pricing measures in case ASR and/or NER drops below predefined
threshold values.
• First Class Transit offers price stability in a constantly fluctuating
market CLI Guarantees
• Medium term fi xed pricing • Guaranteed delivery of CLI to over 90 destinations
• Customized price notifi cation period based on volume or length • Transparent transmission of the CLI information towards the
of Routing Cycle terminating network
• CLI formatting to international standards upon request
• Detailed reporting on CLI receipt, transmission and delivery
Advantages
Quality of Service Reporting
• Price stability • Detailed Quality of Service reporting
• Highest quality routing • Regular Quality of Service conference calls to discuss the overall
• Trouble Ticket resolution in less than 24h service performance
• 24/7 Fault Management • Strict compliancy to industry standards for Quality of Service
• Pro-active testing and monitoring of back-up routes reporting
• Guaranteed CLI transmission
• QoS reporting
Customer Service & Support
Belgacom ICS’ Voice VAS offers IFN (International Freephone • International routing of freephone calls is guaranteed by
Numbers) and UIFN (Universal International Freephone Numbers) consistent allocation of incoming (from origin country to
in more than 60 countries leveraging its extensive list of bilateral Belgacom ICS) and outgoing (from Belgacom ICS to customer)
agreements with incumbents and Tier 1 alternative providers. routing numbers with intermediate translation taking place
0800 yyyyy
within Belgacom ICS’ network
Phone
Caller in France
00800 xxxxxx Local
Operator
• Multiple routing numbers allow selective barring per type of
0800 yyyyy
access network
GSM
Caller in Australia
00800 xxxxxx Local
Operator
• Belgacom ICS acts on the customer’s behalf towards ITU to
0800 yyyyy
reserve UIFN numbers
00800 xxxxxx Local
Phone Operator Belgacom ICS VAS Provider world
Caller in Bahrain
0800 yyyyy
Local
GSM
Caller in USA
00800 xxxxxx
Operator Customer Service & Support
0800 yyyyy
Phone
Caller in Brazil
00800 xxxxxx Local
Operator
• 24/7 Pro-active Fault Management with a fully redundant and
multilingual Network Management Centre
By leveraging its global voice network, Belgacom ICS collects retail • Dedicated Freephone Team with in-depth knowledge and
traffic, deals with settlements with originating operators and extensive experience track in the field
delivers valuable voice minutes to customers worldwide.
Advantages
Advantages
Customer Service & Support
• Reliable 2-way traffic exchange with more than 270 destinations, Dedicated SMS Team with in-depth knowledge and extensive
including North America, China, Korea and Japan •
• Symmetric SMS routing with 175+ 2-way destinations for experience track in the field
increased service control and computation of bilateral traffic • 24/7 Pro-active Fault Management with fully redundant and
statements (AA.19) multilingual Network Management Centre
• Interstandard capabilities through interworking amongst GSM • Real-time performance monitoring with pro-active intervention
in case of abnormal traffic patterns
technologies, iDEN, TDMA, CDMA, fixed and limited mobility
networks
• Centralized SMS protection against SMS spamming and
unsolicited/harmful SMS
The service is built on traditional carrier business models and is • Enhancing end-user experience and boosting retail revenue
supported by an industry standard Service Level Agreement. through fast and easy deployment of international MMS
coverage
Large interworking coverage is made available through : • Shorten learning curve by benefiting of Belgacom ICS’
• One single contract with Belgacom ICS based on IN.04 or knowledgeable technical support and vast experience in dealing
MMS Hubbing Handbook with interworking issues
• One commercial interface preserving consolidated procedures • Supporting multiple intercarrier settlement models to minimize
of accounting, charging, invoicing and settlement in adherence mobile operator’s investment in launching the service
to GSMA AA.70
• One technical interconnection via MM4 interface with
Belgacom ICS’ MMS multilateral platform through the 3GRX Technical Features
network
• One single IR53 test to perform with Belgacom ICS’ MMS • Soft Interconnection principle through Belgacom ICS’ 3GRX
multilateral platform network
• Compliant to GSMA IN.04, IR52, AA.70 and 3GPP TS23.140,
latest standard versions
MMS Transit
• Adaptable MM4 protocol interface with Delivery Receipt and
Read Reply support
E Video rich: moderate size video clip $ • Mobile Number Portability support through the MM5 interface
D Video basic: small size video clip
C Image rich: moderate size image
• Global mobile numbering plan management by Belgacom ICS
B Image basic: small size imaging • DNS support for mnc.mcc resolution and mx records
A Text: for text only messaging, usable
together with another class only • Black/white listing capabilities as well as throughput limitations
Kb
• Generate CDR’s according to 3GPP standards and operator
Belgacom ICS MO
requirements
termination fee termination fee
• Full MMS MM4 interoperability with all MMSC vendors
MO Belgacom MO
• Extensive reporting capabilities per destination, volume and
MMS Transit MMS Transit delivery status
MMS Transit
Customer Service & Support
GSM GSM
• 24/7 Pro-active Fault Management with fully redundant and
DNS
SS7
HLR
MMSC multilingual Network Management Centre
MM4
IP Network
MM4
MM5
IP Network
MM4
• Dedicated MMS Transit Team with in-depth knowledge and
MMSC MM5 MMSC extensive operational experience in the field
Transit Server
• Project Manager from design phase to implementation to
ensure quicker and smoother service delivery
Belgacom ICS’ IP Transit is today’s Internet solution for dynamic • Highly competitive prices combined with excellent quality =
operators, delivering the most extensive, reliable and competitive value for money
connectivity over 4 continents using high-performance Cisco IP/ • Extensive customer base and Internet over satellite experience
MPLS 76xx and 12xx routing platforms. • Working with multiple Tier 1 suppliers for optimal resilience
with pro-active performance monitoring
The IP Transit product delivers full Internet connectivity via more • Single AS (Autonomous System = 6774) to streamline
than 600 peerings at 10 exchange points across Europe, including networking, provisioning and service
LINX, AMSIX, SFINX, BNIX and DECIX and selected Tier 1 providers
with quality global connectivity.
Technical Features
Customers may connect to Belgacom ICS’ IP/MPLS backbone via
70 access PoP’s in 39 cities in Europe, Asia and North America or • Industry standard SLA with service availability, packet delay,
alternatively may leverage international private line circuits on packet loss and jitter
submarine cables as well as satellite links. • IP/MPLS backbone over 3G Optical Network (ROADM) and
SONET/SDH
Customers may choose between two different pricing schemes :
burstable IP (95th percentile method) and fixed bandwidth (full
• Specialized routing options including Border Gateway Protocol
(BGP)
port speed). • Domain name service (DNS) with forward and reverse lookup
• IPPublic
addressing according to RIPE policies (Réseaux IP Européens)
• looking glass
local part via the City Rings. Access to the customer sites can be,
3RD Party
as per customer needs, diverse and redundant in order to create local tail B
customer’s ring structures to increase its reliability and availability. A-End A-End POPs
By using multiple point-to-point WLS and diverse access, a fully 3RD Party
local tail A
R.E. : Belgacom International Carrier Services S.A., Rue Lebeau 4, B-1000 Brussels, V.A.T. BE 866977981 Brussels Register of Legal Entities. The descriptions appearing in this catalog are valid subject to errors, omissions
Belgacom International Carrier Services, a reliable telecom partner
Switzerland
Belgacom International Carrier Services S.A.
Papier Mullestrasse 69
Stade de Suisse
3014 Bern
Switzerland
or printing mistakes. Technical specifications are provided only as an indication. Belgacom reserves the right to change this information without prior notice.
T : + 41 31 312 68 41
Headquarters F : +41 31 312 68 42
Belgacom International Carrier Services S.A. E-mail : carrier.ch@belgacom.be
Rue Lebeau 4
B-1000 Brussels USA
Belgium Belgacom International Carrier Services S.A.
1 Liberty Plaza, 23rd floor
Communications Contact NY, NY 10006 USA
T : +32 2 547 52 71 T : +1 212 684 95 52
F : +32 2 547 50 77 F : +1 212 684 95 43
E-mail : bics-event@belgacom.be E-mail : carrier.usa@belgacom.be