Foundations of Information Systems (CIT 3021)

Semester 1, 2010/2011, Tutorial Questions

Introduction to Information Systems
Question # 1: Explain how IS helps an organization to gain a competitie a!antage" Explain
#our answer $# giing examples"
Role of Information Systems in Business
Question # 2: %hat role !o In&ormation S#stems pla# in $usiness pro$lem soling' (ite
examples"
Using IS for Cometiti!e "d!antage # Re$engineering
Question # ): Ealuate the role o& $usiness process reengineering *+,-. in enhancing
competitieness" (ite examples"
%nterrise "lications& %R'( SC) # CR)
Question # /: 0ow !o Enterprise S#stems proi!e alue &or a $usiness'
Question # 1: 0ow !o Suppl# (hain 2anagement S#stems proi!e alue &or a $usiness'
Question # 3: %hat is customer relationship management' %h# are customer relationships so
important to!a#'
%$Business # %$Commerce
Question # 4: (ompare the arious t#pes o& e5commerce an! !escri$e how e5commerce has
change! consumer retailing an! $usiness5to5$usiness transactions, inclu!ing m5commerce"
*e+ 2,0 Tec-nologies and forms of colla+oration
Business Intelligence from IS& )IS( .SS( %SS
Question # 6: %hat is the !i&&erence $etween a 7ecision Support S#stem *7SS., a
2anagement In&ormation S#stem *2IS. an! an Executie Support S#stem *ESS.' 0ow !o the#
proi!e alue &or a $usiness"
Intelligent Systems and Systems for )anaging /no0ledge
Question # 8: Ealuate the $usiness $ene&its o& using intelligent techni9ues in !ecision ma:ing
an! :nowle!ge management"
Question # 10: Examine how enterprise5wi!e :nowle!ge management an! :nowle!ge wor:
s#stems proi!e alue &or $usinesses"

1ustification of IS In!estments2 'roducti!ity arado32 In!estment %!aluation2 Identifying
# Imlementing Inno!ations
Question # 11: ;se mo!els to <usti&# an organization=s in&ormation s#stems inestments
)anaging Tec-nology2 IS lanning2 Systems .e!eloment )et-ods2 IS "c4uisition(
5utsourcing and %nd$user de!eloment
Question # 12: >nal#ze when external ac9uisition, outsourcing an! en!5user !eelopment is
appropriate &or an organization'
Information Systems and 6lo+ali7ation
Question # 1): 0ow has glo$alization increase! opportunities &or $usinesses' %h# !o &irms
pursue a glo$al strateg#'
Security and %t-ics of Information Systems
Question # 1/: Explain wh# in&ormation s#stems nee! special protection &rom !estruction, error,
an! a$use"
)"R/I86 SC9%)%&
(ontent ? >nal#sis @ 1A
,resentation an! use o& English *grammar. @ 2A
;se o& Bocal Examples : ) A
Total 2ar:s @ 10A