Verizon STB Disaster Recovery Plan

1.0 Purpose

The purpose of this document is to provide the disaster recovery plan for
Communications Test Design, Inc. (CTDI) Coatesville Branch, for STB services provided
to Verizon.

It is necessary that disaster recovery be quick and efficient to maintain business

processes and meet customer expectations for accurate and uninterrupted service
delivery.

The Contingency Plan outlined in this document will be under constant review. Any
revisions to this contingency plan and the procedures contained within will be made as
necessary under the direction of CTDI and Verizon prior to implementation.

2.0 Application

This document is a statement of CTDI’s contingency planning for operational challenges,

which may be posed by a disaster. This document specifically applies to the systems,
processes and personnel through which CTDI provides technical and logistical STB
services to Verizon. The information in this document is business critical and proprietary
to CTDI.

3.0 Definitions

Disaster – An event or occurrence which causes a major disruption or stoppage of

business.

STB – Set Top Box

4.0 References

None
5.0 Procedure

5.1 The following personnel are deemed as prime should a disaster occur.

Name Title Contact Numbers office/cell

Frank McCown Branch Manager 610-857-8103 / 484-883-0139
Jeff Brice Program Manger 610-857-8107 / 610-246-0054
Mary Anne Duca Logistics Manager 610-857-8180 / 610-952-1537
Kevin Williamson Inventory Manager 610-857-8110 / 484-356-8703
Byron Shearer Engineer 610-793-8378 / 484-947-8946
Tara Lehman Verizon On-Site 610-857-8124 / 717-574-0301
Jim Humphrey Verizon Management 908-559-3253 / 732-232-0626

5.1.1 In addition the following CTDI Corporate personnel would be involved

in the disaster recovery process.

Name Title Contact Numbers

Paul Cardell Vice President 610-793-8147 / 610-613-8624
Michael Parsons Engineering 610-793-8128 / 484-678-9760
Tom Logan Risk Management 610-793-8423 / 215-528-3709

5.2 In an effort to reduce the exposure to Verizon STB services provided in

Coatesville, CTDI utilizes a multitude of mitigation techniques. The Coatesville
facility has a stand-by generator which provides 100% of the power needs of the
facility. The entire facility is covered by a sprinkler fire suppression system.
CTDI Coatesville is a secure card access building. All network equipment is
located in limited access, environmentally controlled rooms with additional fire
suppression. The primary OLP server is located off-site. Specifically for Verizon
STB services CTDI employs a redundant Video Network System (headend).

5.3 In the event of a disaster which would deem the Coatesville facility inoperable or
uninhabitable, CTDI has a facility located within 30 minutes which has all
necessary OLP and Video Network equipment such that it could begin
processing Verizon STBs within a short period of time.

5.3.1 Once the determination has been made by CTDI in consultation with
Verizon and local authorities that the Coatesville facility will remain
inoperable for an extended period of time, 48-72 hours or longer, CTDI
will work with Verizon and UPS-SCS to divert incoming workload to the
West Chester facility located at 1334 Enterprise Drive. Additionally, if
access is available, CTDI will utilize its private fleet to transfer product
from the Coatesville facility to the West Chester facility.
 5.3.2 All staff engaged in providing STB services for Verizon will be directed to
work at the West Chester facility. Due to the close proximity CTDI
anticipates a high percentage of personnel would be able to report to the
West Chester facility. In the event of staff shortages, CTDI maintains a
large workforce with technical and logistical expertise which would be
reallocated as necessary.

5.4 Once the Coatesville facility is deemed operational, CTDI would transfer work
back to Coatesville in a manner which has minimal impact on operations. CTDI
would again coordinate with Verizon and UPS-SCS.

5.5 Disaster Recovery Procedure Outline

Action Prime Back Up

Disaster Notification to Verizon Jeff Brice Frank McCown
Disaster Notification to CTDI Jeff Brice Frank McCown
Executive Management
Notification to CTDI Risk Jeff Brice Frank McCown
Management/HR
Evaluation of facility and Tom Logan Conrad Olie
coordination with local authorities
Recovery of Assets Kevin Williamson Jeff Brice
Notification to carriers Mary Anne Duca Jeff Brice
Notification to Verizon transportation Mary Anne Duca Jeff Brice
and UPS/SCS
Coordinate with temp labor services Frank McCown Jeff Brice
to redirect staff
Redirection of F/T employees to 1334 Frank McCown Jeff Brice
Establish recovery conference call Jeff Brice Frank McCown
schedule
Notification to Verizon of return to Jeff Brice Frank McCown
Coatesville date

5.6 Plan Administration

5.6.1 DRP Organization Responsibilities: A combination of the existing STB

management team and key corporate personnel will assume the roles as defined
below during the disaster recovery process:

Corporate Representative (Paul Cardell – VP CTDI Wireless Division) – Point of

contact for CTDI executive management; has overall responsibility of all Verizon
STB activity.
DRP Manager (Jeff Brice – Program Manager) – Will assume role of DRP
Manager during event. Responsible for notification and communication with
Verizon in the event of a disaster and implementing the recovery plan with
Verizon and CTDI management teams.

Branch Manager (Frank McCown) – Responsible for notification and redirection

of all affected full time and temporary staff.

Logistics Manager (Mary Anne Duca) – Responsible for coordination of all

transportation activities during event.

Risk Management (Tom Logan) – Responsible for the evaluation of facility

condition, access and point of contact for insurance issues.

Building Recovery (Conrad Olie – CTDI Director of Human Resources) –

Responsible for the recovery effort of the Coatesville facility. Will work with local
authorities and outside contractors in the effort to restore physical plant.

IT/Applications (Harvey Knipe) – Responsible for any additional work effort,

reporting and user access to CTDI systems

IT/Network (Steve McDermott) – Responsible for CTDI network activity,

interconnections and firewall access.