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1.0 Purpose
The purpose of this document is to provide the disaster recovery plan for
Communications Test Design, Inc. (CTDI) Coatesville Branch, for STB services provided
to Verizon.
The Contingency Plan outlined in this document will be under constant review. Any
revisions to this contingency plan and the procedures contained within will be made as
necessary under the direction of CTDI and Verizon prior to implementation.
2.0 Application
3.0 Definitions
4.0 References
None
5.0 Procedure
5.1 The following personnel are deemed as prime should a disaster occur.
5.3 In the event of a disaster which would deem the Coatesville facility inoperable or
uninhabitable, CTDI has a facility located within 30 minutes which has all
necessary OLP and Video Network equipment such that it could begin
processing Verizon STBs within a short period of time.
5.3.1 Once the determination has been made by CTDI in consultation with
Verizon and local authorities that the Coatesville facility will remain
inoperable for an extended period of time, 48-72 hours or longer, CTDI
will work with Verizon and UPS-SCS to divert incoming workload to the
West Chester facility located at 1334 Enterprise Drive. Additionally, if
access is available, CTDI will utilize its private fleet to transfer product
from the Coatesville facility to the West Chester facility.
5.3.2 All staff engaged in providing STB services for Verizon will be directed to
work at the West Chester facility. Due to the close proximity CTDI
anticipates a high percentage of personnel would be able to report to the
West Chester facility. In the event of staff shortages, CTDI maintains a
large workforce with technical and logistical expertise which would be
reallocated as necessary.
5.4 Once the Coatesville facility is deemed operational, CTDI would transfer work
back to Coatesville in a manner which has minimal impact on operations. CTDI
would again coordinate with Verizon and UPS-SCS.