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Hellfire Troubleshooting Guide

Revised 1/26/98
Sierra Technical Support provides this documentation as a reference to Sierra cu
stomers using Sierra software products. Sierra Technical Support makes reasonab
le efforts to ensure that the information contained in this documentation is acc
urate. However, Sierra makes no warranty, either express or implied, as to the
accuracy, effectiveness, or completeness of the information contained in this do
cumentation.
SIERRA ON-LINE, INC. DOES NOT WARRANTY OR PROMISE THAT THE INFORMATION HEREIN WI
LL WORK WITH ANY OR ALL COMPUTER SYSTEMS. SIERRA DOES NOT ASSUME ANY LIABILITY,
EITHER INCIDENTAL OR CONSEQUENTIAL, FOR THE USE OF THE INFORMATION HEREIN, INCL
UDING ANY AND ALL DAMAGE TO OR LOST USE OF COMPUTER HARDWARE OR SOFTWARE PRODUCT
S, LOSS OF WARRANTIES, OR LOST DATA BY THE CUSTOMER OR ANY THIRD PARTY. NO ORAL
OR WRITTEN INFORMATION OR ADVICE GIVEN BY SIERRA, ITS EMPLOYEES, DISTRIBUTORS,
DEALER OR AGENTS SHALL CHANGE THE RESTRICTION OF LIABILITY OR CREATE ANY NEW WAR
RANTIES. IN NO CASE SHALL SIERRA'S LIABILITY EXCEED THE PURCHASE PRICE OF THE S
IERRA SOFTWARE PRODUCT.
TABLE OF CONTENTS
SECTION 1 - SYSTEM REQUIREMENTS
SECTION 2 - INSTALLATION PROCEDURES
SECTION 3 - COMMON INSTALLATION PROBLEMS
SECTION 4 - COMMON GAME PROBLEMS
SECTION 5 - GENERAL TROUBLESHOOTING TIPS
SECTION 6 - BOOTDISK INSTRUCTIONS FOR WINDOWS 95/NT
SECTION 7 - OBTAINING A PATCH FROM SIERRA
SECTION 8 - CONTACTING SIERRA FOR FURTHER ASSISTANCE
SECTION 1 - SYSTEM REQUIREMENTS
REQUIRED: RECOMMENDED FOR
BEST PERFORMANCE:
Diablo CD must be in the CD-ROM drive during play
Windows 95/NT Pentium 90 or better
Pentium 60 processor 32MB RAM
16MB RAM 4X CD-ROM
2X CD-ROM
176MB Hard Disk Space
SVGA, 256 colors
Windows compatible sound card with DAC
Windows compatible mouse
60MB minimum permanent swapfile

SECTION 2 - INSTALLATION PROCEDURES
WINDOWS 95/NT
You must use the game's installation program to install Hellfire.
Installation for Windows 95/NT with AutoPlay:
1. Start Windows 95/NT
2. Insert the Hellfire CD into the CD-ROM drive
3. When the Hellfire Install screen appears, click on the Install button
4. Follow the on-screen prompts
Installation for Windows 95/NT without AutoPlay:
1. Start Windows 95/NT
2. Select Run from the Windows START menu
3. In the Run box, type X:\SETUP.EXE where X is the letter of your CD-ROM drive.
Click OK
4. Follow the on-screen prompts
SECTION 3 - COMMON INSTALLATION PROBLEMS
Please refer to the game manual, or section 5 for specific game or technical que
stions. For information on accessing the Hellfire readme file, see section 5.
Problem: The demos will not install.
Solution: Install BRDEMO and S2DEMO from their directories on the CD.
SECTION 4 - COMMON GAME PROBLEMS
There is a patch available that addresses several issues with Hellfire. Please
see Section 7 for more information.
Problem: The game crashes randomly during game play.
Solution: In Windows 95/NT, you need to have a minimum of 60 MB hard drive space
free after installation. This space should be contiguous and clean for the bes
t performance. Make sure you have enough space, then run SCANDISK and DEFRAG.
Also, make sure that Windows is managing your virtual memory. Check your swapfi
le settings. Right-click on My Computer and select Properties. Then click on t
he Performance tab and click on the Virtual Memory button. Make sure there is d
ot next to the "Let Windows manage my virtual memory settings." Next, click on
the Okay button, then click on the second Okay button. It sometimes helps to fo
rce Windows to reset this setting. Set it to a different setting and restart.
When you get back into Windows, set it back to "Let Windows manage my virtual me
mory settings." Let the system restart again for the settings to take effect.
When you get back into Windows 95, press <Ctrl-Alt-Del>at the same time to bring
up your Close Programs list. End Task on everything except Explorer and Systra
y. These programs turn on every time you turn on your computer, take up memory,
and cause interference with other programs.
If you are using Windows NT, press <Ctrl-Alt-Del>, then click on the "Close prog
rams" button. This will bring up your Close Programs list. End Task on everyth
ing except Explorer and Systray. These programs turn on every time you turn on
your computer, take up memory, and cause interference with other programs.

Problem: On my low-end system the hard drive thrashes constantly.
Solution: This is a memory-related problem. Try increasing the amount of Virtu
al Memory, or increase the amount of RAM in the system.
Problem: The game crashes constantly in the Festering Nest and/or the Demon Cry
pt.
Solution: You must install the New Music and Sound option to use the Festering
Nest and/or the Demon Crypt. If you have installed the new sounds, and continue
to have problems in the Festering Nest or the Demon Crypt, press the ESC key wh
ile in the game to access the game menu. Go to Options and turn the music level
all the way down.
Problem: The screen goes black in the Festering Nest after using a Town Portal
or the stairs.
Solution: Simply click on the screen to move your character and the screen will
return to normal.
Problem: During play, some of the keyboard keys become disabled (Example: ESC,
F6)
Solution: Exit the game and reboot the computer.
Problem: I lost $5,000 gold pieces after un-equipping the Auric Amulet.
Solution: Certain conditions (such as trying to pick up a pile of over 5000 gold
with a full inventory) may cause some of that gold to be "lost" when using the
Auric Amulet.
Problem: When using the Monk the game seems too easy.
Solution: A high level Monk on Normal difficulty can do some serious damage, ev
en to Diablo or Na-Krul. Try playing the game at a higher difficulty level.
Problem: There are no new/unique items.
Solution: The new items are unique and therefore rare. This is not a technical
problem with the game. The new items are just as rare as the unique items in D
iablo.
Problem: Saved games are not uninstalled when using the Sierra Utilities.
Solution: The Sierra Utilities program does not uninstall items that it did not
install. Saved games must be manually removed (deleted).
SECTION 5 - GENERAL TROUBLESHOOTING TIPS
Despite having sufficient RAM installed on your system to run the Sierra product
that you purchased, you may find that you experience errors such as "Out of Mov
able Memory" or "Insufficient Memory" or other symptoms of low system resources
such as slow performance. Sierra products are not designed to multitask and will
operate best when given all possible free system resources. Here are the best w
ays to maximize available resources:
Make a boot disk. A boot disk is a diskette that your system uses to restart wit
h a minimal, standardized memory configuration. These configuration helps to ass
ure that as much of the system's resources are available for your Hellfire game
as possible. Additionally, the boot disk allows you to make changes to the memor
y environment that is strictly temporary in nature.
Shut down all active Windows programs in the Task List. Windows tends to load ma
ny utilities and programs automatically when it starts. To see a list of these,
press <Ctrl-Alt-Del> on your keyboard. The only program that is required is Expl
orer. For all other tasks, highlight them individually and click on the End Task
button.
Disable alternate Windows desktop shells. There are many alternate Windows deskt
ops available for computer systems; many of them come pre-installed. These inclu
ded Norton Desktop for Windows, PC Desktop, Tabworks, Navigator and others. Disa
bling these will free up system resources. Specific instructions to disable them
will vary by product, so you will need to check the desktop's documentation.
Disable wallpaper on the desktop. The default Windows wallpaper selections take
up a minimal amount of memory. On the other hand, custom pictures used as wallpa
per are very memory-intensive. To disable them, go to the Start menu, choose Set
tings, Control Panel and then Display. Click on the Appearance tab and then set
the Background option to (none). Click on Apply and then OK.
Check the Display Settings. This game was designed and optimized for 256 colors
and a resolution of 800x600. If you wish to play the game in 16 bit High Color,
you may lose some of the graphic quality. The program should run without any maj
or problems, but you may experience "palette thrashing" - strange colors and gra
phic anomalies.
Check Windows mouse settings. If your cursor flashes or behaves erratically, you
may not be using the standard Windows mouse settings.
To verify this:
1. Click on Start, Settings, then select Control Panel
2. Double-click on the Mouse icon
3. Click on the Pointers tab
4. Set the Scheme to Windows Standard
5. Click on the Motion tab
6. Make sure that Show Pointer Trails is not checked
7. Click on Apply, then OK
This will set Windows to using the standard mouse configuration.
Check the hard drive for Disk Fragmentation. If your hard drive is highly fragme
nted, you may experience poor sound quality or performance in the game. If you f
ind this is the case, defragging your hard drive with Win95's "Disk Defragmenter
" or the DEFRAG command at the DOS prompt.
Be aware of Copy Protection. You must have the Diablo CD-ROM in your drive to run
the game.
SECTION 6 - BOOTDISK INSTRUCTIONS FOR WINDOWS 95/NT
IMPORTANT NOTE: Please read the entire instructions prior to starting at Step 1.
STEP 1: FORMATTING THE DISK
Place a high-density diskette that you do not have any information on in your A:
drive. Then, open My Computer from the desktop and highlight the icon for Driv
e A:. Right-click on the icon and choose Format. In the resulting dialog box,
make sure that checks are in the boxes for "Full" and "Copy System Files." Clic
k on OK to start the process.
STEP 2: COPYING THE MSDOS.SYS FILE
While still in My Computer, double-click on the icon for the C: drive to open it
. Look for the file called MSDOS.SYS in the list of files. If you cannot find
it, click on the View menu, choose Options and then the View tab. Make sure tha
t "Show all files" is checked and that "Hide MS DOS file extensions" is NOT check
ed. Once you've found the file, right-click on it and choose Send To 3 Floppy (
A). You will be prompted to replace an existing file - click on OK.
STEP 3: REBOOT THE SYSTEM AND START WINDOWS
Restart your system with the disk in drive A:. Go to the Start menu, select Shu
t Down and then check Restart the Computer and click OK.
STEP 4: CREATE A CLEAN WINDOWS ENVIRONMENT
Make sure there are not any non-essential tasks running before starting the game
. If you are using Windows 95, press <Ctrl-Alt-Del> to bring up a Close Windows
dialog box. Explorer is mandatory. For all other items, highlight them and cl
ick on End Task. Repeat the process until all is disabled. Now you can use you
r product!
If you are using Windows NT, after pressing <Ctrl-Alt-Del>, press the Close Prog
rams button to bring up the Close programs menu. End Task on everything except
Explorer and Systray. This will free up more resources for the game and prevent
any conflicts between the game and your system.

SECTION 7 - OBTAINING A PATCH FROM SIERRA
There is one patch available for Hellfire. This patch (HF101) corrects the follo
wing:
1. Fixed Gossip (same gossip from each townsman every time).
2. Fixed disappearing quests (upon re-entering the town level, quest statuses we
re incorrectly cleared).
3. Fixed generating spell books by Adria (would "morph" on new game).
4. Fixed the bug that duplicated gold when picking up gold while the inventory s
lots are already full of gold.
5. Fixed the Berserk spell to prevent crashes (large numbers of berserk monsters
occasionally attacked dead monsters).
6. Fixed inactive monsters to prevent same kind of crash as above.
7. Fixed entering levels; had crashed on some systems (seemingly randomly).
8. Fixed doppelganger's items to not clone Diablo.
9. Fixed generating rings of fire behind a wall.
10. Sped up monk's open-hand attack (users complained he should be faster with f
eet than with the sweeping staff), Various small internal fixes to prevent poten
tial misbehavior.
11. Fixed monster hitpoint variable type for tough monsters (some monsters, espe
cially in Nightmare/Hell difficulty had far fewer hit points than specified).
12. Changed Search spell to show items on automap (users complained they couldn'
t find things behind solid walls in Caves, Nest, Crypt).
13. Fix to unique items changing between games (Veil of Steel, Arkaine's Valor,
etc).
14. Fixed to dropping and picking back up oiled items (bonus was lost).
15. Fixed Cathedral Map activation crash bug.
16. Added sounds to Mana Drain and Disenchant traps.
17. Monster hit points in Nightmare/Hell are +100/200 instead of +1.5/+3.
18. Fixed monster stats display in Nightmare/Hell to reflect the halving.
19. Balance/Stability/Harmony now does something.
The fastest way to obtain a patch disk is to download it from Sierra On-Line's W
eb site (http://www.sierra.com/support). You can also request a patch disk be m
ailed to you by calling Sierra Technical Support at 425-644-4343, faxing to 425-
644-7697 or writing to Sierra Technical Support, PO Box 85006, Bellevue, WA 9801
5-8506.
SECTION 8 - CONTACTING SIERRA FOR FURTHER ASSISTANCE
Sierra On-Line has a full library of help documents available electronically. Y
ou can download them from Sierra's home page on the World Wide Web at http://www
.sierra.com by following the on-screen information.
Other options include leaving a message for Sierra's technical support staff at
the web site above by accessing the technical support message boards, or e-maili
ng to adventure@sierra.com with a complete description of the game, your system,
and the problem you are experiencing.
You can also receive your document via our automated faxback service. Call (425
) 644-4343, choose to use the automated technical support system and follow the
voice instructions provided. You will be faxed a catalog of all of the document
s that we have to offer and you will then be able to get the documents you need.
If you prefer, you can also fax us at (425) 644-7697 with your document reques
t.
Additionally, a Sierra Technical Support Request Form has been enclosed in case
you wish to contact us via fax or U.S. mail. Simply fill it out and return it t
o us. Our fax number is (425) 644-7697 and our mailing address is:
Sierra On-Line Technical Support
PO Box 85006
Bellevue, WA 98015-8506
For phone assistance, you can reach Sierra Technical Support at (425) 644-4343 b
etween 10:00 am and 6:45 pm, Monday through Friday, Pacific Standard time. Plea
se have the game installed and be at your system when you call.
If you are in Europe, please contact our office in England. The Customer Support
number is (0118) 920-9111, between
9:00 am and 5:00 pm, Monday through Friday. The fax number is (0118) 987-5603.
Customer Service can also be reached at the following address:
Sierra On-Line Limited
2 Beacontree Plaza
Gillette Way
Reading, Berkeshire
RG2 OBS United Kingdom