NCR Supplier Scorecard Process

Supplier Scorecard Procedure Date: 06/25/2010 497-0469929
Revision: A Pae 1 !" 11

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SUPPLIER SCORECARD PROCEDURE
Document Number: 497-0499!9 Re"#$#on: A
Date: %une !&' !0(0
Pre)are* b+: R#c,ar* -en,orn' -ater#al$ Pro.ram -ana.er
Copyright 2010, NCR Corporation
This document is subject to revision control requirements user should verify latest version
Document C,an.e S,eet
Re"#$#on Date De$cr#)t#on o/ C,an.e C,an.e Rea$on
A 6/25/2010 &nitial Release
Revision: A Pae ' !" 11
NCR SUPPLIER SCORECARD
D#rect -ater#al Su))l#er$
O0ER0IE1
(%e )*R Supplier Scorecard is t%e +easurin s$ste+ )*R uses to evaluate suppliers, per#or+ance- (%ese +easures lin. to )*R,s
o/0ectives and 1ill /e used to evaluate our suppliers on t%eir contri/ution to t%ese o/0ectives- (%e scores t%at are enerated #ro+ t%is
process 1ill /e used to +easure t%e Supplier,s per#or+ance and 1ill /e a #actor in deter+inin t%e relations%ip level 1it% t%e supplier and
in#luence t%e a1ardin o# ne1 /usiness- Scores 1ill also /e used #or Supplier Reconition A1ards-
Scorecar* -a#n Cate.or#e$ an* Sub-Cr#ter#a
(%e )*R Supplier scorecard %as #our +ain per#or+ance cateories includin *ost2 3ualit$2 Deliver$2 and &nnovation and 4usiness
Alin+ent 5oals- 4ased on our strateic oals and o/0ectives2 )*R applies t%e #ollo1in 1ei%ts to t%e per#or+ance cateories:
256 *ost
256 3ualit$
256 Deliver$
256 &nnovation and 4usiness Alin+ent
7ac% cateor$ is #urt%er divided into su/-criteria eac% 1it% its o1n 1ei%t:
*ost 8 256
- Annual *ost Reduction 6 - 1006
3ualit$ 8 256
8 De#ects per 9illion: 8 1006
Deliver$ 8 256
8 Deliver$ to *o++it Date 8 506
8 :ead (i+es 8 506
&nnovation and 4usiness Alin+ent-8 256
- &nnovation / )P&
- Responsiveness
- 4usiness Processes
- 3ualit$ S$ste+s

SCORECARD RA2INGS
"or eac% *ateor$2 1e use a 5-point s$ste+2 1%ere 5 is t%e %i%est and 1 is t%e lo1est- Additionall$2 1e %ave color coded and de#ined t%e
ratins into 5 status cateories 8 /lue2 reen2 $ello12 a+/er and red- !ur o/0ective is #or our suppliers to ac%ieve and +aintain ;7<cellent=
or /etter per#or+ance-

Rat#n. Score Statu$ Score
Superior 5-00 4lue
Supplier,s per#or+ance is considered ;/est in-class=
#or t%is cateor$-
7<cellent 4-00 5reen
(%e supplier,s per#or+ance is +eetin or e<ceedin
)*R,s per#or+ance tarets-
Accepta/le '-00 >ello1
(%e supplier,s per#or+ance2 1%ile /elo1
e<pectations2 is not causin sini#icant /usiness
disruption- (%e supplier,s per#or+ance %as so+e
de#iciencies and continuous i+prove+ent 1or. is
re?uired in order to attain an i+proved ratin-
9arinal 2-00 A+/er
(%e supplier,s per#or+ance is de#icient and needs
i++ediate per#or+ance i+prove+ent-
@naccepta/le 1-00 Red
(%e supplier,s per#or+ance %as +a0or de#iciencies
t%at are sini#icantl$ i+pactin )*R,s /usiness-
Re?uires i++ediate corrective actions to raise
per#or+ance to accepta/le levels-
O0ERALL SCORE
A#ter t%e ratins are deter+ined #or su/-criteria2 1e appl$ 1ei%ts accordinl$ to ac%ieve a su/-total A1ei%t < ratin B su/ totalC2 1%ic% is
t%en su++ed to o/tain a +ain cateor$ score- (%is process is also applied to +ain cateor$ scores in order to deter+ine t%e total score
AD A+ain criteria scores < 1ei%tCC-
(%e #ollo1in is an e<a+ple #or illustrative purposes-
Main Category Sub-Criteria Weight
Actual
Performance
ating
Weighted
ating
Cost !"#
Annual Cost Reduction 100% 12% 5.00
"$%% &$!"
'uality !"#
DPM 100% 50 DPM !.00
($%% $)"
*elivery !"#
"n #i$e Deli%ery to Co$$it 50% &% !.00
'ead #i$e 50% 5 Days (.00
($"% $+)"
,nnovation and
-usiness
Alignment
!"#
)nno%ation * NP) 12 pts 12 o+ 12 points
Responsi%eness 12 pts 12 o+ 12 points
,usiness Processes 1( pts 11 o+ 1( points
-uality .yste$s 12 pts / o+ 12 points
(! * 10 .$(% &$%)"

Total ($/"
(%e overall score produced #ro+ t%is process 1ill /e a .e$ #actor in deter+inin t%e level o# t%e relations%ip 1it% t%e supplier APre#erred
Supplier2 Approved Supplier2 or @napproved SupplierC and a +a0or #actor in a1ardin o# ne1 /usiness- (%e overall score 1ill place t%e
suppliers per#or+ance in one o# t%ree cateories:

430 4 &30: E5cellent
Supplier per#or+ance +eets or e<ceeds )*R e<pectations- *onsistent per#or+ance at t%is level o# 1ill allo1 t%e Supplier to /e
considered #or )*R,s Pre#erred Supplier :ist- (%ese suppliers are iven pre#erence on an$ ne1 /usiness a1ards co+pared to suppliers
in a lo1er cateor$-

630 4 639: Acce)table
Supplier per#or+ance is /elo1 e<pectations /ut still 1it%in an accepta/le rane- "urt%er i+prove+ents to /rin per#or+ance levels up to
)*R 7<pectations are re?uired- Supplier re+ains an )*R Approved Supplier list2 /ut cannot /e considered #or t%e )*R Pre#erred
Supplier list until per#or+ance i+proves-
(30 4 !39: Unacce)table
Supplier per#or+ance is /elo1 e<pectations and adversel$ i+pactin )*R,s /usiness- Supplier 1ill /e iven ' +ont%s to i+prove
per#or+ance to accepta/le levels- &# a#ter ' +ont%s per#or+ance %as not i+proved2 supplier 1ill /e put on a 6 +ont% no ne1 /usiness
#reeEe- &# a#ter 9 +ont%s t%e per#or+ance still %as not i+proved to accepta/le levels2 t%e supplier is at ris. o# /ein re+oved #ro+ t%e )*R
Approved Supplier :ist-
SCORECARD CRI2ERIA an* -EASURE-EN2
COST (25%)
Sub-Cr#ter#a Unacce)table -ar.#nal Acce)table E5cellent Su)er#or 7ormula
Purchase Price Variance (PPV) (100% of total COST Score)
9easures supplier,s
cost de#lation $ear over
$ear-
Supplier,s total
$ear over $ear
cost de#lation is a
reduction o# less
than 2.5%.
Supplier,s total
$ear over $ear
cost de#lation is a
reduction o# 2-5 %
to less than 5%.
Supplier,s total $ear
over $ear cost
de#lation is a
reduction o# 5 % to
less than 7.5%.
over $ear cost
de#lation is a
reduction o# 7-5 %
to less than 10%.
over $ear cost
de#lation is a
reduction of 10% or
more-
*urrent >ear
Fei%ted Averae
*ost Reduction
B A*urrent >ear
Price 8 :ast Price
Paid Prior >earC G
A*urrent >ear
Receipts Actual H
"orecastC
Data Collect#on: Price and #orecast in#or+ation is collected #ro+ Receipts and Pricin )*R 5lo/al Sourcin data/ase
7re8uenc+ o/ Data: Fill /e +easured +ont%l$-
Note$:
Revision: A Pae I !" 11
QUALITY (25%)
Qualitye!ecti"e Parts Per #illi$n (PP#) (100% of total QU!"T# Score)
9easures t%e nu+/er
o# individual units t%at
are de#ective as
identi#ied eit%er at t%e
point o# asse+/l$ or as
a !ut o# 4o< or 7arl$
:i#er "ailures /$ )*R,s
Services oraniEation
in relation to t%e total
nu+/er o# units
s%ipped in t%e +ont%-
Supplier ac%ieved
J1500 DP9
Supplier ac%ieved
/et1een 1001 -
1500 DP9
Supplier ac%ieved
/et1een 699 - 1000
DP9
Supplier ac%ieved
/et1een '00- 700
DP9
Supplier ac%ieved
DP9 K'00
DP9 B A(otal "ailed /
(otal Supplier @nits
S%ippedC G 120002000
Data Collect#on: *urrentl$ data is collected on .e$ suppliers /$ 9anu#acturin Site- (%e )*R Supplier 3ualit$ oraniEation 1ill provide t%is
score-
7re8uenc+ o/ Data: Data is su++ariEed in +ont%l$ periods- Provided /$ t%e Supplier 3ualit$ (ea+ on a +ont%l$ /asis-
Note$: n/a
%LIV%&Y (25%)
eli"ery t$ C$''it ate (50% of total $%!"&%'# Score)
(%e supplier,s a/ilit$ to
deliver product on-ti+e
to t%e )*R desinated
location- !n-ti+e
deliver$ is /ased on
t%e oriinal co++it
date /$ t%e supplier-
K946 on !(D
+etrics-
94-956 !(D #ro+
t%e supplier-
96-976 !(D #ro+
t%e supplier-
9I6 !(D #ro+ t%e
supplier-
99H6 !(D #ro+
t%e supplier-
P! line ite+s
received on co++it
date/total co++itted
receipt line ite+s
Data Collect#on: 4u$er receipts data #or direct purc%ases
7re8uenc+ o/ Data: Data is su++ariEed in +ont%l$ periods- Provided /$ t%e /u$ers on a on a +ont%l$ /asis-
Note$:
Lea()Ti'e t$ eli"ery (50% of total $%!"&%'# Score)
(%e supplier,s a/ilit$ to
deliver product a#ter
order is placed-
J 6 1ee.s 4-6 1ee.s 2-4 1ee.s 2-10 /usiness da$s K or B 1 /usiness
da$
*o++itted lead-ti+es
#ro+ Supplier #ro+
!rder Receipt to
Delivered Product
Data Collect#on: 7rom Su))l+ L#ne -ana.ement 2eam
7re8uenc+ o/ Data: Data is su++ariEed on a +ont%l$ /asis
Note$: :ead (i+e is #ro+ order to receipt at )*R doc.-
Inn$"ati$n an( *usiness Ali+n'ent (25%)
Sub Cr#ter#a: Inno"at#on an* NPI 4 (! Po#nt$ Po$$#ble
Re$)on$e Pro"#*e* b+ 4 Commo*#t+ D#rector
1- Does Supplier initiate (ec%nolo$
discussions to assure alin+ent 1it%
)*R Product Road+apL A' pointsC
2- &s Supplier +eetin )*R,s )P&
ti+eline re?uire+entsL A' pointsC
'- &s Supplier providin ade?uate
support #or *RM7 &nitiativesL A'pointsC
4- &s Supplier proactive in /rinin ne1
and innovative ideas on i+provin
processesL A' pointsC
9ES NO Comment$
Sub Cr#ter#a: Re$)on$#"ene$$ 4 (! Po#nt$ Po$$#ble
Re$)on$e Pro"#*e* b+ 4 S#te SL- : ;u+er -ana.er
1- Does Supplier provide appropriate
level o# 7<ecutive enae+entL
A4 pointsC
2- Does Supplier provide open
co++unication a/out potential N
actual ris.sL A4 pointsC
'- &s supplier responsive and e<ert all
e##orts to +eet c%anes in +aterial
re?uire+entsL A4 pointsC
9ES NO Comment$
Inn$"ati$n an( *usiness Ali+n'ent (C$ntinue()
Sub Cr#ter#a: ;u$#ne$$ Proce$$e$ 4 (4 Po#nt$ Po$$#ble
Re$)on$e Pro"#*e* b+ 4 S#te SL- : ;u+er -ana.er
1- &s supplier set up and usin t%e
)*R iSupplier PortalL A4 pointsC
2- Does supplier la/elin con#or+ to
)*R speci#icationsL A' pointsC
'- &s Supplier providin P!
ac.no1lede+ents and co++it dates
in a ti+el$ +annerL A4 pointsC
4- Does t%e supplier invoice and
pac.in slips +eet )*R re?uire+entsL
A' pointsC
9ES NO Comment$
Sub Cr#ter#a: <ual#t+ S+$tem$ 4 (! Po#nt$ Po$$#ble
Re$)on$e Pro"#*e* b+ 4 <ual#t+ -ana.er : S#te Su))l#er <ual#t+ En.#neer
1- Does supplier provide ti+el$ *:*A
responsesL A4 pointsC
2- Oas supplier passed t%e )*R
Supplier 3ualit$ Audit 1it% J 706
scoreL A4 pointsC
'- Does t%e supplier %ave an active
*ontinuous &+prove+ent prora+L
A4 pointsC
9ES NO Comment$

NCR Supplier Scorecard Process

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Supplier Scorecard Procedure Date: 06/25/2010 497-0469929

Revision: A Pae 1 !" 11

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