Term Report On Habib Bank Limited Submitted To: Ms.

Tayyaba Hussaini Human

Resource Management Habib Bank Limited Group Members: Mohsin H. Alqamari
(MEXN230529) Farzan Nazeer (MEXN230525) Syed Ahmed Owais (MEXN
230541)2007 - 2010 1Hamdard University Students - Batch 2010
Acknowledgement First of all we are very much thankful to All Mighty Allah who gave
us health and ability to analyze and write this report. After that we would like to thank
our respected teacher Ms. Tayyaba Hussaini who gave us this assignment, which
provided wonderful opportunities to learn and also opened a different dimension of
thinking. HBL thinking. Last but not the least we would like to thank to human resource
In charge- RHQ Karachi Region North, Mr. Mumtaz Ali Zaidi, all staff of HBL their
tremendous support, patience and their semi-infinite number of help that was more
essential in the completion of this report. It is all about teamwork and coordination, that
we have been able to achieve our goal. Working professionally and effort from each.
2007 - 2010 2Hamdard University Students - Batch 2010
HBL EXECUTIVE SUMMARY The projects with in it self dynamic in nature that kept
on changing time to time and due to its dynamic nature its hard to justify any bank &
their employees behavior in the short period, from public to privatization time because to
write words on any bank & their employees about its behavior need a through study of
there people and environment.of there people and environment. In it we focused on the
bank response to its employee and the employees attitude towards the bank. While
gathering the information the HR Policy, Planning & Implementation Division is the
valuable resource to understand the bank & their employees patterns. The material we
have gathered through valuable resources is almost authenticated towards the
organization current scenario. In broadly specking we have covered all the major
functions of Human Resource Department of HBL. 2007 - 2010 3Hamdard University
Students - Batch 2010



HBL The Habib Bank is a leader in Pakistans services industry. An extensive network of
1400 domestic branches the largest in Pakistan and present in 25 countries across five
continents. This network has enabled HBL to provide comprehensive services that meet
customer needs. This has ensured thriving client relationships that form the backbone of
the Banks operations.operations. Today, HBL plays a central role in Pakistans financial
and economic development. It has come a long way from its modest beginnings in
Bombay in 1941 when it commenced operations with a fixed capital of 25,000 rupees.
2007 - 2010 4Hamdard University Students - Batch 2010
HBL Impressed by its initial performance, Quaid-e-Azam Mohammed Ali Jinnah asked
the Bank to move its operations to Karachi after the creation of Pakistan. HBL
established itself in the Quaids city in 1943 and became a symbol of pride and progress
for the people of Pakistan. Habib Bank has been a pioneer in providing innovative
banking services. These have included the installation of the first mainframe computer in
Pakistan followed by the first ATM and more recently, internet banking facilities in all
our 1400 domestic branches. HBL was the first bank in Pakistan who launched the credit
card in Pakistan in 1960s. 2007 - 2010 5Hamdard University Students - Batch 2010
HBL The Banks towering presence in Pakistans financial and commercial life has
remained unchanged over the decades. The strength of its brand and image is symbolized
by its prominent Head Office building that has dominated Karachis skyline for more
than 35 years. They continue to build on our track record and in our questThey continue
to build on our track record and in our quest for excellence they strive to meet the needs
of both our customers and our employees. It was awarded THE BEST BANK IN THE
SUBCONTINENT 2004 by Emerging Markets Publication. At Habib Bank they aim to
ensure customer satisfaction by providing high quality banking services. This is made
possible by the professionalism of our employees all of whom are provided with the
requisite training and opportunities to enable them to realize their full potential. 2007 -
2010 6Hamdard University Students - Batch 2010
HBL Our brand identity is the outward expression of what they stand for as an
organization. This is summarized in our vision, mission and is supported by our values.
VISION Enabling people to advance with confidence and success MISSIONMISSION
To be recognized as the leading financial institution of Pakistan and a dynamic
international bank in the emerging markets, providing our customers with a premium set
of innovative products and services, and granting superior value to our stakeholders
shareholders, customers and employees To make our customers prosper, our staff excel
and create value for shareholders 2007 - 2010 7Hamdard University Students - Batch
2010
HBL Values Values are the fundamental principles that define HBL culture and are
brought to life in our attitudes and behavior. It is our values that make us unique and
unmistakable. Our values are. 2007 - 2010 8Hamdard University Students - Batch 2010
HBL Values Our values are: Excellence. Integrity.Integrity. Customer Focus.
Meritocracy. Progressiveness. Social Commitments. 2007 - 2010 9Hamdard University
Students - Batch 2010
HBL Excellence This is at the core of everything they do. The markets in which they
operate are becoming increasingly competitive,The markets in which they operate are
becoming increasingly competitive, giving our customers an abundance of choice. Only
through being the very best - in terms of the service they offer, their products and
premises - can they hope to be successful and grow. 2007 - 2010 10Hamdard University
Students - Batch 2010
HBL Integrity For them, integrity means a synergic approach towards abiding their core
values. United with the force of shared values and integrity, they form a network of a
well-integrated team. They are the leading bank in Pakistan and their success depends
upon trust. Their customers - and society in general - expect them to possess and
steadfastly adhere to high moral principles and professional standards. 2007 - 2010
11Hamdard University Students - Batch 2010
HBL Customer Focus They understand fully the needs of their customers and adapt their
products and services to meet them. They always strive to put the satisfaction of their
customers first. 2007 - 2010 12Hamdard University Students - Batch 2010
HBL Meritocracy At every level, from selection to advancement, they have designed a
consistent system of human resource practices, based on objective criteria throughout all
the layers of the organization. They are, therefore, able to achieve a specific level of
performance at everytherefore, able to achieve a specific level of performance at every
layer of the organization. They believe in giving opportunities and advantages to their
employees on the basis of their ability. They believe in rewarding achievement and in
providing first-class career opportunities for all. 2007 - 2010 13Hamdard University
Students - Batch 2010
HBL Progressiveness They believe in the advancement of society through the adoption of
enlightened working practices, innovative new products and processes, and a spirit of
enterprise. 2007 - 2010 14Hamdard University Students - Batch 2010
HBL SOCIAL COMMITMENTS The Public Relation Division of HBL maintains
effective rapport with the general public by communicating the policies and schemes of
the bank through press and electronic media. Besides maintaining close relationship with
journalists & advertising agencies, the Division also receives the visiting dignitaries and
delegations from abroad.receives the visiting dignitaries and delegations from abroad.
HBL believes in serving the nation and building the country strong. They are always at
the forefront to support noble causes and promote the social & cultural activities in the
country. The Public Relation Division of HBL sponsors various social, cultural and sports
events to generate healthy activities in the society. It also organizes religious programs to
uphold the religious tradition of our people. The Division represents the bank at
important forums to exchange views on national & international issues with various
organizations to boost the intellectual activities. 2007 - 2010 15Hamdard University
Students - Batch 2010
HBL The Organization HBL is organized along functional lines with core divisions
namely: Corporate Banking, International Banking, Retail Banking, Consumer Banking,
Global Operations, Treasury,Treasury, Global Treasure, Audit, Compliance, Risk
Management, Commercial & Retail Lending, Asset Remedial Management (ARM),
Information Technology Group, Learning & Development and Human Resources Group.
The Staff strength of the organization is consist of 14,105 permanent employees and 18
other totaling 14,123 number. 2007 - 2010 16Hamdard University Students - Batch 2010
HBL Board of Director The Board of director consists of seven reputable and worthy
persons: Sultan Ali Allana Chairman 2007 - 2010 17Hamdard University Students -
Batch 2010 R. Zakir Mehmood President & CEO Iain Donald Cheyne Director Sajid
Zahid Director Mushtaq Malik Director Ahmed Jawad Director Yasim Malik Director
HBL Management The team of management consists of the best of the industry. This
main team has 17 members: R. Zakir Mehmood President & CEO Sohail Malik Chief
Risk Officer Sima Kamil Head Corporate Banking Nauman K. Dar Head
International BankingNauman K. Dar Head International Banking Ayaz Ahmed Chief
Financial Officer Abid Sattar Head Retail & Consumer Banking Dr. Razi Azmat Head
Human Resources Mudasir H. Khan Head Global Operations Jamil Iqbal Chief
Compliance Officer Faizan Mitha Global Treasurer Salim Amlani Chief Internal Auditor
Aslam Gadit Head- Remedial Asset Tulu Islam Chief Information Officer Mirza Saleem
Baig Head- Learning & Development Nausheen Ahmed Company Secretary & Head-
Legal Aly Muntasir Head Marketing & Brand Management Mubashir Maqbool Head
Commercial & Retail Lending 2007 - 2010 18Hamdard University Students - Batch 2010
HBL Current Market Standing The HBL Board met on February 20, 2009 at Karachi and
announced its results for the year 2008, which show a strong growth in all areas. Deposit
growth for the year has been 12.5% and the net asset growth of the bank has been 19%
over 2007. HBLs consolidated Pre-tax profit for 2008 is Rs. 22.03 billion and the profit
after tax is Rs. 15.61 billion, which translates into an earning per share of Rs. 20.47. As
per the circular of the SBP (BSD 4 of 2009), wherein the regulators have encouraged
banks to record full impairment, the bank has complied and in this regard 100% of
impairment loss to the investments held by the bank have been routed through the profit
and loss account. 2007 - 2010 19Hamdard University Students - Batch 2010
HBL Current Market Standing The Chairman of HBL, Mr. Sultan Ali Allana presided
over the Board meeting and said that the banks performance, despite the difficult
conditions both globally and in Pakistan, is very encouraging. The bank will continue to
focus and invest in technology, branchThe bank will continue to focus and invest in
technology, branch upgrades and human resources in order to deliver a higher standard of
services to its customers. The Bank announced a final cash dividend of Rs. 5.50 per share
(55%) and bonus shares of 20%. 2007 - 2010 20Hamdard University Students - Batch
2010
HBL HBL Culture At HBL they have created a challenging environment that encourages
creativity and commitment. In their pursuit of excellence, they are focused on attracting,
developing and retaining the best talent in the marketplace. Their dynamic culture offers
diverse growth opportunities across PakistanTheir dynamic culture offers diverse growth
opportunities across Pakistan and in 25 countries around the world. HBL fosters a work
environment where employees can realize their potential whether locally or in the
international arena. Thus, they enable their employees to achieve their professional goals
while keeping in synch with the banks overall objectives. They encourage you to explore
this section to find out about current job openings and how to submit your resume 2007 -
2010 21Hamdard University Students - Batch 2010
Human Resource Department HBL 2007 - 2010 Hamdard University Students - Batch
2010 22
HBL Introduction of Human Resource Management Human resource management is
relatively modern label for the range of themes and practices involved in managing
people. It is defined and described in a variety of ways.It is defined and described in a
variety of ways. This excerpt from Human Resource Management in a Business Context
introduces the concept of human resource management. It outlines HRM as a philosophy
of people management and provides a framework for its role within the business context.
2007 - 2010 23Hamdard University Students - Batch 2010
HBL Introduction of Human Resource Management People management - Human
resource management has not come out of nowhere. HRM has absorbed ideas and
techniques from a number of areas.HRM has absorbed ideas and techniques from a
number of areas. In effect, it is a synthesis of themes and concepts drawn from over a
century of management theory and social science research. 2007 - 2010 24Hamdard
University Students - Batch 2010
HBL HR Departments & Functions in HBL HBL as they know that it was one of the
largest government banks in Pakistan. The big challenges for HR team to developed
acceptable culture in theThe big challenges for HR team to developed acceptable culture
in the company which help to kept the brand name intact and avoid the bad experience to
be a major part of industry. To serve the purpose they are focusing or Downsizing as well
as on rightsizing to meet the future challenges of the company. 2007 - 2010 25Hamdard
University Students - Batch 2010
HBL HR Departments & Functions in HBL Since the company was controlled by the
Government, that is why number of employees in this organization was in surplus, and at
one time there were more than 22,000 employees in the company. This overstaffing not
only causing increase in cost but also decreases the efficiency of the bank. Now with the
change of management, HR is busy to utilize their existing resources by training &
Development and hiring fresh & right employee as well as they are trying to get rid of
excess staff by offering them nice and handsome packages without any humiliations.
2007 - 2010 26Hamdard University Students - Batch 2010
HBL Departments in HR Since HBL is large organization that is why there are more than
200 HR employees to serve the 14,000 staff. Because of the size of an organization, HR
of HBL has centralized functioning having presence in each 18 domestic region to cater
the need of employee. 2007 - 2010 27Hamdard University Students - Batch 2010
HBL Departments in HR Mainly the HR Department consists of following sub
departments: Recruitment & Selection DepartmentRecruitment & Selection Department
Training & Development Department Policy - HR Payroll Department Operation
Department Final Settlement & Legal Department Staff Finance Department 2007 - 2010
28Hamdard University Students - Batch 2010
HBL Recruitment & Selection Department & its Functioning Meritocracy is an integral
part of HBLs recruitment policy. Their merit-based recruitment process incorporates
the principles of equal opportunity and leads to the appointment of the mostequal
opportunity and leads to the appointment of the most capable candidate. This ensures
openness and transparency, allowing greater confidence in the outcome of the selection
process. 2007 - 2010 29Hamdard University Students - Batch 2010
HBL Recruitment & Selection Department & its Functioning The merit principle at HBL
aims to identify the most suitable person for the job assessed on the basis of the following
parameters: Educational Background Skills & Competencies Abilities and Attitudes
Experience Interpersonal /Communication skills 2007 - 2010 30Hamdard University
Students - Batch 2010
HBL Recruitment: The diagram represents the process on which they base their selection.
This gives an overview to potential candidates as to the steps involved in 2007 - 2010
31Hamdard University Students - Batch 2010 candidates as to the steps involved in
becoming a part of the HBL team
HBL Campus Hiring They are proud of their ability to nurture individuals and empower
them to hone their talents. Their size gives them the unique ability to provide fast growth
and significant responsibility early on in a career with multiple avenues tosignificant
responsibility early on in a career with multiple avenues to reach the top. As part of
HBLs human resource strategy, they visit various universities across the country to
induct & groom fresh business graduates every year. . 2007 - 2010 32Hamdard
University Students - Batch 2010
HBL Campus Hiring Enthusiastic and talented youth form the backbone of our banking
operations and are nurtured to become future leaders at HBL They hire fresh talent on a
permanent basis and offer a wide range of career opportunities across all functions,
including Finance, Marketing, Operations, Information Technology and Human
Resources. 2007 - 2010 33Hamdard University Students - Batch 2010
HBL Training & Development Department This important function is carefully handled
by HBL management. To cater the need of an organization, the bank separate system of
MDI, which are located at Karachi, Lahore & Islamabad. These institutes not only serve
for their own bank but also providedThese institutes not only serve for their own bank but
also provided professional training on request of reputable organizations. Along with this
training institute, the training team also deals with reputable & specialized training
institute for enhancement of staff skills. This department is continuously working for
better future of an organization. 2007 - 2010 34Hamdard University Students - Batch
2010
HBL Policy Department This department always busy into analyzing and preparing the
HR Policy. They always look into trade off between company and EmployeeThey always
look into trade off between company and Employee benefits. The main purpose of this
department is to provide best perks and benefits to the employee on reasonable cost, as
the employee work for the betterment of an organization with creative and fresh mind
2007 - 2010 35Hamdard University Students - Batch 2010
HBL Payroll Department With the influx of information technology, its become quite
easier with system to control repetitive nature of work. Since HBL has good HRIS that is
why this function performs centrally and on same date of the each month the salary and
incentive properly transferred into staff account without any error. This department also
generates pay slip individually by e-mail to each staff. 2007 - 2010 36Hamdard
University Students - Batch 2010
HBL Operation Department This is the main supportive sub department of HR. Each
record and daily basis quarries resolve in this department. All employees remain in
contact with this department regarding their personal quarries. All issue of an employee
always entertained in this department. 2007 - 2010 37Hamdard University Students -
Batch 2010
HBL Final Settlement & Legal Department This department mainly deals with the
contract of an employee and kept any eye on each clause signed by employee, to save the
organization for any critical situation. In HBL, this department also deals with settlement
cases of retired, resigned or terminated employees 2007 - 2010 38Hamdard University
Students - Batch 2010
HBL Staff Finance Department HBL offers good number of finance facility to their
employees like: Car Finance. House Finance.House Finance. LFA. Advance Rent. 3
Basic Salary. Provident Loan. To keep the record of each transaction and smooth
processing of the case this department has much importance in organization. 2007 - 2010
39Hamdard University Students - Batch 2010
HBL Perks & Benefits HBL provide number of incentive to their employees to motivate
like: Performance Bonus Bi yearly.Performance Bonus Bi yearly. Annual Increments.
Provident Funds. Gratuity. Pension. Medical Benefits. Benevolent Funds. EOBI Fund.
2007 - 2010 40Hamdard University Students - Batch 2010
HBL Organizational Structure Last year, HBL changed its staff catering and introduced
international standard cater in organization. The position of the staff is as of following
order Top to bottom. GM - General Manager - Pay Band II. GM - General Manager
Pay Band I. DGM - Deputy General Manager- Pay Band II. DGM - Deputy General
Manager Pay Band I. SM - Senior Manager Pay Band II. SM - Senior Manager Pay
Band I. AM - Assistant Manager- Pay Band II. AM - Assistant Manager- Pay Band I.
Officer - Pay Band II. Officer - Pay Band I. Assistant. 2007 - 2010 41Hamdard
University Students - Batch 2010
HBL Appraisal System HBL has bell shaped appraisal system, in which the appraisal
made on the basis of force HR policy. The ranking made on following terms:The ranking
made on following terms: Top 10 EMP Exceeding Most Parameter ESP Exceeding
Some Parameter MAP Meeting all Parameter MSP Missing some parameter MMP
Missing Most Parameter 2007 - 2010 42Hamdard University Students - Batch 2010
HBL Conclusion The HBL always focused toward the adoption of change in culture &
environment as to be with the modern era in banking industry. The way to implement any
change in an bank / organization take decades to adopt, due to behavior have to be
cultivated as a pyramid of unique features is hard to change and if it changes that not
change the particular it divert it self towards the other factors and it is a chain of changes
toward the betterment of bank. 2007 - 2010 43Hamdard University Students - Batch 2010
HBL Thanks 2007 - 2010 44Hamdard University Students - Batch 2010