Inactive Server Connection Alert (0x720E) Is Displayed by Navisphere Manager

Possible symptoms:
Inactive server connection alert (0x720E) appears in Navisphere Manager
Navisphere Manager displays No in the Logged In column next to the HBA in the Connectivity Status dialog box.
Server cannot connect to the storage system
Does the
I/O module or SFP
used by the inactive server connection
display either an amber fault LED on the
physical device or problematic
events on the
Events page?
Follow the instructions in the alert to
address the SP problem.
Determine whether an I/O module or
SFP is causing the problem.
Did the alert
go away?
No
Problem solved. Yes
No
Is the
storage system
running iSCSI
protocol or Fibre
Channel?
iSCSI
protocol
Fibre
Channel
Is the
storage system
connected to a network
switch or directly
connected to
its servers?
Is the
storage system
connected to a Fibre
Channel switch or directly
connected to
its servers?
Replace or reseat the I/O module
or SFP, and wait approximately 2
minutes for Navisphere Manager
to update.
Yes
Did the alert
go away?
Problem solved. Yes No
Go to
A
Go to
B
Go to
C
Go to
D
Network
switch
Directly
connected
FC
switch
Directly
connected
A
Inactive Server Connection Alert (0x720E) Is Displayed by Navisphere Manager (continued)
Ping each iSCSI data port
on the storage system.
Do the data
ports reply to
the ping?
Check the Microsoft iSCSI
Initiator or QLogic Initiator.
For QLogic HBAs, refer to
the documentation that
came with your HBA.
Yes
Did the Server
Utility log the NIC into
the storage system iSCSI
data ports?
Did the alert
go away?
Problem solved.
Yes
No
Yes
Contact your service provider.
Check the link LEDs on the
storage system and server.
Can the
server ping the
storage system iSCSI
data ports now?
Are the
link LEDs green
on both the storage
system iSCSI data ports
and the server HBAs
or NICs?
Verify the IP parameters on
the server and the storage
system iSCSI data ports.
Yes
Yes
Use telnet to verify network
connectivity to the storage
system.
No
Did the
screen go blank
with no
response?
Yes
Verify connectivity between
the server and the storage
system.
No
Are all
components
connected
properly?
Are the
link LEDs green
on both the storage
system iSCSI data ports
and the server HBAs
or NICs?
Yes
No
See your network
administrator.
Yes
Does the
storage system
have 1 SP or
2 SPs?
No
No
No
Cable both SPs together
and try to ping.
2 SPs
Were you
able to ping from
one SP to
another?
No
Reboot the storage system
and try to connect using the
Server Utility.
No
See your network
administrator.
Cable the iSCSI data port
on the storage system
directly to the server NIC or
HBA, and try to ping.
1 SP
Were you
able to ping from
one component to
the other?
Yes
Yes
No
Did the
servers iSCSI
initiator connect
to the storage
system?
Did the alert
go away?
No
Yes Problem solved. Yes
No
Inactive Server Connection Alert (0x720E) Is Displayed by Navisphere Manager (continued)
B
Ping each iSCSI data port
on the storage system.
Do the data
ports reply to
the ping?
Check the Microsoft iSCSI
Initiator or QLogic Initiator.
For QLogic HBAs, refer to
the documentation that
came with your HBA.
Yes
Did the Server
Utility log the NIC into
the storage system iSCSI
data ports?
Did the alert
go away?
Problem solved.
Yes
Yes
Can the
server ping the
storage system iSCSI
data ports now?
Are the
link LEDs green
on both the storage
system iSCSI data ports
and the server HBAs
or NICs?
Verify the IP parameters on
the server and the storage
system iSCSI data ports.
Yes
Verify connectivity between
the server and the storage
system.
No
Yes
Does the
Server Utility
display an authentication
error when you attempt to
connect to an iSCSI
session?
No
Contact your service provider.
Refer to the CHAP
documentation.
Yes
No
Are the
link LEDs green
on both the storage
system iSCSI data ports
and the server HBAs
or NICs?
Verify that each NIC or
HBA on the server is
working properly.
Does the
storage system
have 1 SP or
2 SPs?
Cable both SPs together
and try to ping.
2 SPs
Were you
able to ping from
one SP to
another?
Reboot the storage system
and try to connect using the
Server Utility.
No
See your network
administrator.
Did the
servers iSCSI
initiator connect
to the storage
system?
Did the alert
go away?
No
No
Yes
Yes
Go to
B1
No
No
Yes
No
Yes
1 SP
Inactive Server Connection Alert (0x720E) Is Displayed by Navisphere Manager (continued)
B1
Reboot the SP and try to ping
the server NICs or HBAs from
the storage system iSCSI data
ports in Navisphere Manager.
Were you
able to ping the
server NICs or
HBAs?
Verify that each NIC or HBA on
the server is working properly.
No
Are the
link LEDs green
on both the storage
system iSCSI data ports
and the server HBAs
or NICs?
Contact your service provider.
Problem solved.
Did the alert
go away?
Yes
No
Yes
Yes
Contact your service provider.
There may be a problem with
your HBA hardware.
C
Go to
C1
Repair the switch zone. Use your
switch management software and
documentation to ensure that the
HBA and SP port are in the
correct zone.
In your switch management
software, verify that the HBA
you are trying to register is
zoned to the correct port on
the SP.
Does the WWN
of the SP port appear in the
name server table next to
the switch port?
Yes
No
In your switch management
software, look in the name
server table for the HBA.
Does the WWN
of the HBA appear in the
name server table?
In your switch management
software, look in the name
server table for the SP port
that you want the HBA to
connect to.
Yes
Is the HBA
properly zoned to the
SP port?
Check the server HBA
LEDs for hardware fault
indicators.
Reseat and/or move the HBA
to another server PCI slot.
Do the LEDs
indicate that the HBA
has a hardware
fault?
Does the
server HBA BIOS
display the SP port
now?
Contact your server vendor.
There may be a problem
with the PCI slot.
Reseat the HBA-to-switch
port cable.
No
Do the
server HBA LEDs
indicate that the link to
the switch is
active?
Check the HBA drivers to
ensure they are installed and
functional.
No
Are the
drivers the correct
version and functioning
properly?
Replace the HBA-to-switch
port cable with a cable that
you know is good.
Yes
Do the
server HBA LEDs
indicate that the link to
the switch is
active?
Install the HBA drivers
and reboot.
Does the
Server Utility now
display the HBA-to-SP
connection?
Connect the HBA to another
switch port.
No
Do the
server HBA LEDs
indicate that the link to
the switch is
active?
No
No
No
Go to
C3
No
Yes
Yes
Yes
Inactive Server Connection Alert (0x720E) Is Displayed by Navisphere Manager (continued)
No
Problem solved.
Did the alert
go away?
Contact your service provider.
Yes No
No
Contact your service
provider to obtain a new
switch or switch port.
Yes
Did the alert
go away?
Problem solved.
Yes
No
Did the alert
go away?
Problem solved.
Yes
Yes
Yes
Contact your
service provider.
No
Contact your
service provider.
Yes
Go to
C2
Contact your service
provider to obtain a new
switch or switch port.
Inactive Server Connection Alert (0x720E) Is Displayed by Navisphere Manager (continued)
Contact your service provider.
There may be a problem with
the original SP port.
C1
Reseat both ends of the
cable connecting the SP
port to the switch port.
Is the SP port
LED lit?
Yes
Swap out the cable from
the SP to the FC switch
with a cable that you know
is good.
No
Connect to a different
switch port.
Is the SP port
LED lit now?
Replace the cables, and then try to register
the server HBA again. If the problem
persists, contact your service provider.
Verify all switch settings. No
Do the LEDs
indicate that the link
to the switch is
active?
Connect the cable to a
different SP port.
No
Is there a
valid connection to the
storage system SP
now?
Yes
Is there a
valid connection to the
storage system SP
now?
No
Contact your service provider.
No
Yes
Did the alert
go away?
Problem solved.
Yes
No
Did the alert
go away?
Yes
Yes
No
Did the alert
go away?
Yes
Problem solved.
Yes
No
C2
Inactive Server Connection Alert (0x720E) Is Displayed by Navisphere Manager (continued)
Contact your service provider.
There may be a problem with
your HBA hardware.
Contact your server vendor.
There may be a problem with
the PCI slot.
C3
Verify all switch settings in
your switch management
software.
Do the LEDs
indicate that the link
to the switch is
active?
Boot the server to the HBA
BIOS and scan for devices.
No
Does the HBA
BIOS display the SP
port now?
Yes
Reseat and/or move the HBA
to another server PCI slot.
Does the HBA
BIOS display the SP
port now?
No
Problem solved.
Did the alert
go away?
Yes Yes
Contact your
service provider.
No
Reinstall the HBA driver and
reboot. If the problem persists,
contact your service provider.
No
Yes
Inactive Server Connection Alert (0x720E) Is Displayed by Navisphere Manager (continued)
D
Reseat the HBA, and then
reboot the server.
Do the LEDs
indicate that the HBA
has a hardware
fault?
Yes
Do the
LEDs still indicate
that the HBA has a
hardware fault?
Contact your service provider.
There may be a problem with
your HBA hardware.
Yes
Check the link LEDs on
the back of the HBA.
No
Is the HBA link LED
green (active)?
Do the HBA
LEDs indicate that the
link to the SP is now
active?
Reseat both ends of the
cable connecting the
HBA to the SP.
No
Replace the HBA-to-SP
cable with a cable that you
know is good.
No
Do the HBA
LEDs indicate that the
link to the SP is now
active?
Yes
Reinstall the HBA driver
specified in the EMC
Support Matrix.
Boot the server to the
HBA BIOS, and scan
for devices.
Does the HBA
BIOS display the SP
port now?
No
Yes
No
No
Check the server HBA
LEDs for hardware fault
indicators.
Yes
Did the alert
go away?
Problem solved.
Yes
No
Did the alert
go away?
No
Upgrade the HBA firmware.
Contact your service provider.
There may be a problem with your
operating system or HBA driver.
Did the alert
go away?
No
Problem solved. Yes
Problem solved. Yes
Yes