Key duties and responsibilities include: 1. To deliver and maintain a professional administration / clerical / data and or reception service to patients, relatives, colleagues and Trust Staff. 2. Modify and adapt communication methods to a range of situations using appropriate verbal or written communication skills effectively. 3. Use decision making skills prioritising your workload using standard operating manuals and processes. 4. Monitor and produce work of the quality and quantity required ensuring expected Trust and department standards and deadlines are met. 5. Ensure the working
Original Description:
Original Title
I am applying for this position as I am keen to pursue a career within the NHS as it is a reputable employer within the care industry.docx
Key duties and responsibilities include: 1. To deliver and maintain a professional administration / clerical / data and or reception service to patients, relatives, colleagues and Trust Staff. 2. Modify and adapt communication methods to a range of situations using appropriate verbal or written communication skills effectively. 3. Use decision making skills prioritising your workload using standard operating manuals and processes. 4. Monitor and produce work of the quality and quantity required ensuring expected Trust and department standards and deadlines are met. 5. Ensure the working
Key duties and responsibilities include: 1. To deliver and maintain a professional administration / clerical / data and or reception service to patients, relatives, colleagues and Trust Staff. 2. Modify and adapt communication methods to a range of situations using appropriate verbal or written communication skills effectively. 3. Use decision making skills prioritising your workload using standard operating manuals and processes. 4. Monitor and produce work of the quality and quantity required ensuring expected Trust and department standards and deadlines are met. 5. Ensure the working
administration/clerical/data and or reception service to patients, relatives, colleagues and Trust Staff.
2. Modify and adapt communication methods to a range of situations using appropriate verbal or written communication skills effectively. Welcome and treat everyone (patients, relatives, colleagues and Trust Staff) in a friendly and courteous manner presenting a good image of yourself through your attitude, behaviour and appearance.
3. Use decision making skills prioritising your workload using standard operating manuals and processes.
4. Monitor and produce work of the quality and quantity required ensuring expected Trust and department standards and deadlines are met and all appointments are within the Government and Trust target times.
1. Supervising/providing advice to others 2. Receive and respond to telephone calls dealing with a range of requests 3. Receive and respond to emails for a range of requests 4. Liaise with colleagues 5. Register, check and update all referrals and patient information 6. Photocopy and filing 7. Collect, open and distribute mail 8. Input information on Trust systems (i.e. HISS, RealTime) 9. Attend meetings as required taking and preparing notes 10. Ensure all tests requested are booked 11. Cover other positions within work area during absence 12. Any other administrative duties as required.
5. Ensure the working environment is safe and of a professional appearance, taking appropriate action to report any problems, organise repairs/collection of waste and maintain efficient and effective use of resources.
6. Work effectively and efficiently recommending better ways of working, sharing ideas with others to improve service delivery and transformation.
5 Additional Requirements The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of kind, safe and excellent. This behaviour is outlined on the final page of this person specification. Enthusiastic team worker and role model Adaptability and willingness to learn
The supporting information you provide in this section will enable you to explain why you should be considered for employment.
Supporting Information
I am applying for this position as I am keen to pursue a career within the NHS, specifically Addenbrookes Hospital, as it is a reputable employer within the care industry known for its innovation and excellence in health and care. I want a job where I can have complete job satisfaction and where I am making a difference to peoples lives. I believe I would get that from working for the NHS. I feel I meet the required specifications needed for this role. Working in a busy and demanding work place will be no problem as I have previous experience and I am a keen, passionate learner who can quickly adapt.
I have gained experiences and skills from my previous work experience, education and personal life such as excellent communication and interpersonal skills, time management, problem solving, planning and organisation, and know the importance of self-motivation and initiative required for this job in order to meet and exceed its key duties and responsibilities.
Factors Essential Criteria How Evidenced Desirable Criteria How Evidenced 1 Qualifications Educated to GCSE level or equivalent NVQ Level 2 or equivalent experience A, I Typing qualification RSAII, CLAIT, NVQIII Business Admin or equivalent A,I 2 Experience Previous office experience and familiar with all office practices Experience of telephone use in a working environment A, I Previous NHS experience Previous secretarial experience Audio typing A,I 3 Knowledge Basic understanding of confidentiality Basic knowledge of medical terminology A, I Knowledge of Histopathology procedures A 4 Skills IT Skills (MS Office & Databases) Ability to work under pressure and meet deadlines Ability to manage and prioritise own workload and time An excellent telephone manner and able to communicate with a wide range of people Produces work of the quality and quantity required to provide an effective service and to specified standards and timescales A My previous job experience gave me the opportunity to interact with the service users, I would greet and motivate them, as well as provide a fun, exciting and learning environment. I gathered the experience required to be able to react to any upset service users with a calm and collected manner, while seeking to find solutions to any problems that had arisen in order to diffuse the situation. I had to follow standard protocols/procedures when something did not go according to plan, and know that if something would be out of my control, I would have to rely on a senior member of staff for his/her help. I know my acquired skills and experience will be an essential trait for this job role, especially when coming in contact with visitors.
During my time in education, specifically university, I have developed my knowledge of biomedical science (incl. histopathology). I feel as this will help me when facing medical terms within the healthcare setting. Skills such as attention to detail, problem solving, time management (working under pressure, working to deadlines), has become a second nature to me, particularly so, when I was completing my laboratory based research project on the expression of NRG1 in breast cancer cells; an incredibly meticulous approach was essential for its completion and required most of my time in order to perfect all aspects, including cell culturing and computer software (Flow cytometry). Working with new and unfamiliar computer software was a fundamental aspect to the analysis of my research, and it was vital that I would learn the steps quickly and accurately.
The skills acquired through my personal life have enabled me to communicate to a vast range of people from different working sectors and nationalities. Both my parents are not fluent in the English language and therefore I translate for them. I am responsible for making appointments for them. Being fluent in two languages has enabled me to act as a translator for my uncles company when he requires contacting (Skype, phone, email) international clients, through this I have been able to develop my attention to detail and accuracy skills- essential when both parties are exchanging crucial information. Through these international calls I have also been able to develop an outstanding telephone manner.
I am eager to apply my knowledge, the kind, safe and excellence trust values as well as my general skills and qualifications for this job role. I am extremely flexible and any over time/ weekend work would not pose a problem. I am currently unemployed and would relish the opportunity to immediately help you bring the highest level of contribution.
Not confident on this ending gurl, what do u think?
Trust values of kind, safe and excellent.
We understand that any visit to a hospital can be an anxious and stressful time. We therefore expect all staff to be helpful, professional and caring to patients, carers, family members and members of the public at all times whether in the course of their duties, or informally as part of the CUH community. We also expect this courtesy and respect to be extended to colleagues. Please give examples from work, leisure or home to demonstrate that this is your approach. Throughout my time at Tennyson Lodge I was able to become comfortable working around the residents - helping them with their needs and forming friendships in order to enrich their stay at the day centre. There were times where particular residents would require extra attention, and I would happily try and join in and interact. At university, one of my colleges was not able to attend particular lectures do to a poorly child, I was able to reassure her that during her period off, I would inform her about the lecture information given out.