ETP 130 - Single (08/16/12) 1 of 5

Training Proposal for:

Automatic Data Processing, Inc.
Agreement Number: ET13-0206

Panel Meeting of: November 16, 2012
ETP Regional Office: North Hollywood Analyst: M. Reeves

PROJECT PROFILE
Contract
Attributes:

Retrainee
Priority Rate
J ob Creation Initiative

Industry
Sector(s):

Services


Priority Industry: Yes No
Counties
Served:

Los Angeles
Repeat
Contractor:

Yes No
Union(s):
Yes No
Number of Employees in: CA: 4,224 U.S.: 37,000 Worldwide: 57,000
Turnover Rate: 7%
Managers/Supervisors:
(% of total trainees)
12%

FUNDING DETAIL
Program Costs

-
(Substantial
Contribution)
(High Earner
Reduction)

=
Total ETP Funding
$482,000

$0

$0


$482,000


In-Kind Contribution: 100% of Total ETP Funding Required $560,750





Automatic Data Processing, Inc. November 16, 2012 ET13-0206

ETP 130 - Single (08/16/12) 2 of 5

TRAINING PLAN TABLE
24-200 0-60 2
Retrainee
J ob Creation Initiative

Adv. Technology,
Business Skills,
Commercial Skills,
Computer Skills,
Continuous Impr.,
Mgmt. Skills,
PL-Bus. Skills,
PL-Comm. Skills,
PL-Comp. Skills,
PL-Other Titles
50
Weighted Avg:
50
$1,000 $15.70

Minimum Wage by County: $15.70 per hour for J ob Number 1 trainees and $13.09 per hour for
newly hired J ob Number 2 trainees, in Los Angeles County
Health Benefits: Yes No This is employer share of cost for healthcare premiums
medical, dental, vision.
Used to meet the Post-Retention Wage?: Yes No Maybe
Although employer provides health benefits, they are not being used to meet Post-Retention
Wage.

Wage Range by Occupation
Occupation Titles Wage Range
Estimated #of
Trainees
Administrative Staff

11
Compliance Staff

22
Corporate Support Staff

13
Customer Service Staff

165
Finance/Accounting Staff

33
Information Technology Staff

38
Sr. Information Technology Staff

55
Operations Staff

98
Sales & Marketing Staff

10
Supervisor/Manager

75
Tax Service Staff

130
Range of
Hours
J ob
No.
J ob Description

Type of Training
Estimated
No. of
Trainees
Class /
Lab
CBT
Average
Cost per
Trainee
Post-
Retention
Wage
24-200 0-60
Weighted Avg:
40
1
Retrainee
Priority Rate


Adv. Technology,
Business Skills,
Commercial Skills,
Computer Skills,
Continuous Impr.,
Mgmt. Skills,
PL-Bus. Skills,
PL-Comm. Skills,
PL-Comp. Skills,
PL-Other Titles
600

$720 $15.70
Automatic Data Processing, Inc. November 16, 2012 ET13-0206

ETP 130 - Single (08/16/12) 3 of 5

INTRODUCTION
Founded in 1949 and based in Roseland, New J ersey, Automatic Data Processing, Inc. (ADP)
(www.adp.com) provides a wide range of human resource, payroll, tax, and benefit
administration solutions from a single source. ADP also provides integrated computing solutions
to auto and truck dealers throughout the world. ADP operates the following business segments:
Employer Services; Professional Employer Organization Services; and Dealer Services.

This proposal specifically targets ADPs corporate Information Technology staff in its
Compliance and Payment Services (CAPS) division, headquartered in San Dimas. The
company is eligible for standard retraining as a functional group providing significant support
services to the companys facilities and customers located both inside and outside of California.
(Title 22, California Code of Regulations, Section 4416(i)(1,2).)

The CAPS division offers a host of third-party services to employers including payroll tax,
payment processing and unemployment compensation management. In addition, CAPS offers
software-as-a-service solutions including sales and use tax processing and filing, and automated
accounts payable processing. The customer base includes employers ranging from start-up
businesses to large national and multi-national organizations with thousands of employees.

In the industries that ADP serves, competition is primarily based on responsiveness, quality, and
price. To remain competitive, the company intends to upgrade, enhance, and expand its
existing business model.

The CAPS division relies heavily on payroll, financial, accounting, and other data processing
systems. Therefore, training in management of Information Technology systems is vital in such
areas as security threats, viruses, and system patches.

In addition, the companys core tax system of various mainframe programs will be re-
engineered. The new system will be more modular so that changes and enhancements can be
made more efficiently, which requires training for the CAPS division.

The company hopes to expand its customer base with a new CFO Suite that bundles a variety of
products and services for employers that process their own payroll. These employers would hire
CAPS to provide another level of tax reporting with specialized data processing and hosting.

The company has also instituted a new client feedback system (Net Promoter) which generates
actionable results and identifies key areas for process improvements.

The various changes in workflows, systems, screens, and functions are all linked to the
companys Stellar Service Initiative.

PROJECT DETAILS
Training will be held primarily at the CAPS division in San Dimas. It will be delivered by in-
house subject matter experts, and outside training vendors to be identified during the contract
term.

A small number of CAPS employees may travel to a corporate training center in Roseland, New
J ersey. It is estimated that less than 5% of the trainee population may travel outside California.
The company will be creating new initiatives designed to transform end-to-end processes across
the organization. When initiatives are announced that are governed by ADPs corporate office,
Automatic Data Processing, Inc. November 16, 2012 ET13-0206

ETP 130 - Single (08/16/12) 4 of 5

some training is required to take place in Roseland where the requisite tools and best practices
will be developed. The trainees attending these sessions will then be responsible for providing
training locally to their respective business units. This training will focus on Computer Skills and
Continuous Improvement topics related to new business processes and system applications.

Training Plan

Business Skills (15%) training will be provided to all occupations. This training is directly tied to
the companys Stellar Service Initiative that encompasses the entire organization. Training will
focus on communication skills, levels of accountability, and team alignment concepts.

Commercial Skills (25%) training will be provided to all trainees. Trainees will learn the
complex functions of CAPS products and services including Advanced Payroll and Tax services,
Balancing Reports, and Payroll Tax Categories.

Computer Skills (30%) training will be provided to all occupations. This training will teach
trainees the effective use of various systems and platforms including Tax Service System, Net
Promoter System, Financial Transaction System, and Notice Resolution System. Trainees will
become more proficient in the use of innovative business solutions technology in the areas of
computerized transaction processing, data communication, and information services.

Continuous Improvement (10%) training will be provided to all trainees. All occupations will
benefit from topics including Associate Mentoring Program, Goal Setting, and Project Lifecycle
Processes. These modules will equip workers with the skills necessary to improve productivity
and implement new processes.

Management Skills (10%) training will be provided to Managers and Supervisors. This training
is designed to ensure maximum leadership and accountability through improved mentoring and
supervision skills.

Advanced Technology (10%)
The company will be providing Advanced Technology (AT) training to its Information Technology
staff. Training will focus on programming skills, changing technologies, and new systems and
programs including XML Thunder Design and Code Generator, Database 2, Becubic, Customer
Information Control System, and Existing System Workbench.

According to the company, this training can cost as much as $275 per hour. The class size will
be capped at 10 trainees as required for AT training. Additional costs in excess of the ETP rate
will be at the companys expense.

Productive Laboratory

In a Productive Laboratory (PL) setting, trainees may produce goods for profit as part of the
training. The PL courses identified under the Curriculum will have no more than 10 trainees per
instructor. The instructor will be dedicated to training delivery during all hours of training, and
rosters will be used to assist in monitoring.

According to company representatives, trainees in Operations, Compliance, Tax Service, and
Customer Service will need PL training to ensure successful skills transfer to the job after
receiving instructor-led training. The company estimates that approximately 20% of the trainee
Automatic Data Processing, Inc. November 16, 2012 ET13-0206

ETP 130 - Single (08/16/12) 5 of 5

population will receive some PL training. Trainees will be fully supervised and coached by
subject matter experts and/or dedicated trainers deemed qualified by the company.

Retrainee - Job Creation

In support of job creation, the Panel is offering incentives to companies that commit to hiring
new employees. Under the Retrainee-J ob Creation program, training for newly hired employees
will be reimbursed at a higher rate, and trainees may be subject to the lower New Hire post-
retention wage.

ADP has committed to hiring 50 new employees (J ob Number 2). To be eligible for
reimbursement, the trainees must be hired within the three-month period prior to Panel approval
or during the term of contract.

All trainees in this proposal will meet the ETP Minimum Wage for Retrainees at $15.70 per hour
for Los Angeles County.

Commitment to Training
ADP represents that ETP funds will not displace the companys existing financial commitment to
training. ADP will continue to provide ongoing training at its own expense during the term of the
proposed Agreement. Ongoing training includes orientation, anti-harassment, internet
navigation, basic OSHA and basic computer skills. The company represents that safety training
is, and will continue to be, provided in accordance with all pertinent requirements under state
and federal law.

The CAPS division expects to spend approximately two million dollars on training in 2013. The
division has 22 people dedicated to training development, delivery, scheduling, registration,
tracking, and reporting. CAPS uses a Learning Management System (LMS) to perform
scheduling and registration functions, as well as capturing attendance/completion information.
The companys use of a LMS system for this project is subject to ETP review and approval.
CAPS designated two individuals to ensure that training administration adheres to ETP
requirements.

RECOMMENDATION
For the reasons set forth above, staff recommends approval of this proposal, including the
higher reimbursement rate for AT training.

DEVELOPMENT SERVICES
ADP retained Training Funding Partners (TFP) in Fountain Valley to assist with development of
this proposal for a flat fee of $23,500.
ADMINISTRATIVE SERVICES
TFP will also perform administrative services in connection with this proposal for a fee not to
exceed 13% of payment earned.
TRAINING VENDORS
To Be Determined
Automatic Data Processing, Inc. ET13-0206

ETP 100 Exhibit B Menu Curriculum (02/13/12) 1 of 8

Exhibit B: Menu Curriculum

Class/Lab Hours

24-200 Trainees may receive any of the following:


ADVANCED TECHNOLOGY
Advanced Business Application Programming
Becubic Training (platform for optimizing a portfolio of applications)
CICS (Customer Information Control System) Application Development and
Programming Skills
DB2 (Database 2) Relational Database Training
Dumpmaster
Existing System Workbench (ESW) Application Development, Testing, Debugging
and Documentation
Omegmon (a software bundle) for CICS (Customer Information Control System)
Omegmon (a software bundle) for DB2 (Database 2)
Query Monitor
Selenium Tool for Agile Development
Serum Development Skills
XML Programming Skills
XML Thunder Designer and Code Generator (Extensible Markup Language)

BUSINESS SKILLS
Active Listening Skills
Asking the Right Questions
Assertiveness Skills in the Workplace
Business Analyst Certification
Crucial Conversations
Delivering Stellar Service
Documenting a Business Case
Emotional Intelligence
Levels of Accountability
Providing Seamless Service
Public Speaking Skills
Teaming for Seamless Service
Team Alignment/Team Building
The Customer's Voice
Time Management Skills
TotalPay System
Using Data to Write Reports

Automatic Data Processing, Inc. ET13-0206

ETP 100 Exhibit B Menu Curriculum (02/13/12) 2 of 8

COMMERCIAL SKILLS
Advanced Payroll Services
Advanced Tax & Financial Services
Agency Relations
Balancing Reports
Certified Payroll Professional
CFO Suite New Product Implementation
E-Filing Fundaments/Rejects
Payroll Categories
Payroll Tax Categories
Procure-to-Pay Solutions
Quarter/Year-End Process
Remittance and Compliance Procedures
Tax & Financial Services Processes
Tax Service Reports
Types of Services Changes (TOS)
Unique Calculations

COMPUTER SKILLS
Amendment Tracking System
AnyDoc Shared Drive User Skills
eCommerce Web and Mainframe Screens
Financial Transaction System Application Skills
HP (Hewlett Packard) Quality Center Testing Tool
Intermediate/Advanced Microsoft Excel Skills
Lawson-ADP Tax System Interface
Microsoft Access Application Skills
Microsoft Live Meeting Application
Microsoft Windows 7 Reference Guide
Net Promoter System (NPS)
Notice Resolution System (NRS) Skills
Oracle-ADP Tax Interface Application
Payment Solution Services Application
Quality Assurance Validation Tool
Query Management Facility (QMF) Tool
Reports & Queries
Setting Goals in the Training Management System
Siebel CRM (Customer Relationship Management ) System
Tax Rejuvenation Web Applications
Tax Service System Skills
TFS Agency Contact Notification (ACN) System Overview for Field Services
Time Sharing Operation System Tools and Commands for Client File Formats
Toad Query System Skills
TOPS Skills (Tax Online Processing System)
TotalPay System
Transporter System Interface
Vista Plus Application Skills
Automatic Data Processing, Inc. ET13-0206

ETP 100 Exhibit B Menu Curriculum (02/13/12) 3 of 8

CONTINUOUS IMPROVEMENT
Associate Mentoring Program
BPI (Business Process Improvement)
Goal Setting
Kaizen Operational Excellence
Project Lifecycle Verification & Validation Processes
Project Management Certification
Six Sigma Green Belt Certification
Trainer the Trainer/Super User Training

MANAGEMENT SKILLS (Managers/Supervisors Only)
Achievement in Mentoring
Reinforcing Stellar Service for Leaders
Tools of Supervision
Strategic Thinking
Teaming for Seamless Service


Productive Lab (PL) Hours

0-200

BUSINESS SKILLS
Delivering Stellar Service
Team Alignment/Team Building
TotalPay System
Using Data to Write Reports

COMMERCIAL SKILLS
Advanced Payroll Services
Advanced Tax & Financial Services
Agency Relations
Balancing Reports
CFO Suite New Product Implementation
E-Filing Fundaments/Rejects
Payroll Categories
Payroll Tax Categories
Procure-to-Pay Solutions
Quarter/Year-End Process
Remittance and Compliance Procedures
Tax & Financial Services Processes
Tax Service Reports
Types of Services Changes (TOS)
Unique Calculations

Automatic Data Processing, Inc. ET13-0206

ETP 100 Exhibit B Menu Curriculum (02/13/12) 4 of 8

COMPUTER SKILLS
Amendment Tracking System
AnyDoc Shared Drive User Skills
eCommerce Web and Mainframe Screens
Financial Transaction System Application Skills
HP (Hewlett Packard) Quality Center Testing Tool
Intermediate/Advanced Microsoft Excel Skills
Lawson-ADP Tax System Interface
Microsoft Access Application Skills
Microsoft Live Meeting Application
Microsoft Windows 7 Reference Guide
Net Promoter System (NPS)
Notice Resolution System (NRS) Skills
Oracle-ADP Tax Interface Application
Payment Solution Services Application
Quality Assurance Validation Tool
Query Management Facility (QMF) Tool
Reports & Queries
Setting Goals in the Training Management System
Siebel CRM (Customer Relationship Management ) System
Tax Rejuvenation Web Applications
Tax Service System Skills
TFS Agency Contact Notification (ACN) System Overview for Field Services
Time Sharing Operation System Tools and Commands for Client File Formats
Toad Query System Skills
TOPS System Skills (Tax Online Processing System)
TotalPay System
Transporter System Interface
Vista Plus Application Skills

OTHER TITLES (CONTINUOUS IMPROVEMENT)
Goal Setting


CBT Hours (Capped at 50% of a trainees total training hours)

0-60

BUSINESS SKILLS
Achieving Results as a Cross-Functional Team (3 hours)
Advanced Sales Communication Techniques: Part One (2.5 hours)
Advancing Service Expertise (3.5 hours)
Analyze Your Use of Time (2 hours)
Asserting Yourself Professionally (2.5 hours)
Assertiveness from Inside to Outside (2.5 hours)
Assessing Customer Behavior (4.5 hours)
Avoiding Errors in Usage and Punctuation (4.5 hours)
Automatic Data Processing, Inc. ET13-0206

ETP 100 Exhibit B Menu Curriculum (02/13/12) 5 of 8

Avoiding Errors in Usage and Punctuation (4.5 hours)
Avoiding Grammatical Errors in Business Writing (4.5 hours)
Basic Accounting Principles and Framework (1 hour)
Behavior: Putting Your Best Foot Forward (4 hours)
Building a Stellar Service Culture (0.5 hour)
Building Trust (1 hour)
Business Analysis: Enterprise Analysis (2.5 hours)
Business Case: Preparing (2 hours)
Business Grammar: Common Usage Errors (1 hour)
Business Writing: Know Your Readers and Your Purpose (1 hour)
Call Center Communication Skills (4.5 hours)
Call Center Customer Service (3.5 hours)
Communicating to Get Results (2.5 hours)
Communicating with Power and Confidence (3 hours)
Communication Business Etiquette (2.5 hours)
Communication Skills (3.5 hours)
Conquering Conflict through Communication (3 hours)
Coping with Criticism and Feedback (5 hours)
Creating a Positive Attitude (2 hours)
Customer Service Confrontation and Conflict (1 hour)
Customer Service Improves Your Results (2.5 hours)
Customer Service in the Field (1 hour)
Customer Service over the Phone (1 hour)
Customer Service Procedures (3.5 hours)
Customer Services Processes and Procedures (3 hours)
Customers, Confrontation and Conflict (5 hours)
Defining Emotional Intelligence (2 hours)
Developing Excellent Time Management Habits (3.5 hours)
Effective Intercultural Relationships (2 hours)
Effective Team-Building Strategies (4 hours)
Effective Telephone Techniques (5 hours)
E-mail and Organizational Communication (2.5 hours)
Emotional Intelligence and Teamwork (2 hours)
Essential Customer Service Communication Skills (4.5 hours)
Essential Skills for Professional Telephone Calls (1 hour)
Essentials of Electronic Communication (1.5 hours)
Establishing Team and Customer Relationships (2 hours)
Excel at Customer Service Simulation (0.5 hour)
Finance for Non Financial Managers (1 hour)
Getting Results by Building Relationships (2 hours)
Getting Results without Authority: Persuasive Communication (1 hour)
Getting Results without Direct Authority: Influencing Your Boss (1 hour)
Handle Calls with Confidence and Professionalism (3.5 hours)
Handling Conflict (3.5 hours)
Improving Your Cross-Cultural Communications (3 hours)
Increasing Emotional Intelligence (2 hours)
Intellectual Property Overview (1.5 hours)
Introduction to Stellar Service (0.5 hour)
Automatic Data Processing, Inc. ET13-0206

ETP 100 Exhibit B Menu Curriculum (02/13/12) 6 of 8

Managing Customer Relationships Simulation (0.5 hour)
Overcoming Difficult Service Situations (4.5 hours)
Positively Influencing Communication (4.5 hours)
Professional Skills for Customer Service Agents (4.5 hours)
Providing Customer Service Simulation (0.5 hour)
Providing Quality Service (1.5 hours)
Service Teams and Service Stars (5 hours)
Serving Your Internal Customers (3 hours)
Shaping the Direction of Customer Service in Your Organization (1 hour)
Sustaining Competitive Advantage (3 hours)
Techniques for Improved Time Management (2.5 hours)
The Customers Voice (5 hours)
The EXCEL Acronym: Instilling Service Excellence (5 hours)
The Fundamentals of Exceptional Customer Service (3 hours)
The Heart of Service (1 hour)
Turn Difficult Callers into Delighted Customers (4 hours)
Using Effective Business Communication (2 hours)
Using Questioning Skills (1 hour)
Working with Internal Customers (4 hours)
Workplace Communication Skills (3 hours)
Workplace Conflict: Recognizing and Responding to Conflict (1 hour)
Workplace Conflict: Strategies for Resolving Conflicts (1 hour)
Writing Effective E-mail (1.5 hours)
Writing to Reach the Audience (3 hours)
Your Time and You (3 hours)

COMMERCIAL SKILLS
Quarter and Year-End Processing (1 hour)
Record Retention (1 hour)
Scenario Training Amendments (0.5 hour)
Setting up Clients for NACHA (National Automated Clearing House Association)
International ACH Transactions (IAT) (0.5 hour)

COMPUTER SKILLS
A+Essentials 2009: Computer Hardware Components (2 hours)
A+Essentials 2009: Configuring Displays, Peripherals, Laptops & Printers (2.5 hrs)
A+Essentials 2009: Installing Windows Operating Systems (Windows 7 update)
(2 hours)
A+Essentials 2009: Security and Network Fundamentals (2.5 hours)
Adding Tables of Contents, Footnotes, Hyperlinks & Bookmarks in Word 2010 (1 hr)
Advanced Customization in Excel 2003 (2.5 hours)
Advanced Data Analysis in Excel 2003 (3 hours)
Advanced Data Management in Excel 2007 (1.5 hours)
An Overview of Database Design (0.5 hour)
Ariba P2P: Creating Requisitions (0.5 hour)
Ariba P2P: Differences Between Ariba Buyer and P2P (0.5 hour)
Basic Access 2007 Tables (2.5 hours)
Automatic Data Processing, Inc. ET13-0206

ETP 100 Exhibit B Menu Curriculum (02/13/12) 7 of 8

Beginning Electronic Customer Relationships (2.5 hours)
Cascading Style Sheets in Dreamweaver CS5 (2.5 hours)
CIMS (Client Information Management System) Web-based System (1 hour)
Creating and Managing Personal Sites and Searches in SharePoint 2007 (2.5 hours)
Customer Relationship Management in e-Commerce (2.5 hours)
Database - Basic Access 2003 Tables (3.25 hours)
Excel 2003 Chart and Multimedia Features (3 hours)
Excel 2007 Formulas and Functions (2 hours)
Financial Accounting with SAP (2.5 hours)
FTS Daily Task 4 - Reverse and Reinstate Employee Items (Financial Transaction
System) (0.5 hour)
Getting Ready for Windows 7, IE8, and Outlook 2007 (0.5 hour)
Getting Started with Access 2010 (1 hour)
Getting Started with Photoshop 7.0 (2.5 hours)
Getting Started with Programming (3 hours)
Getting Started with SharePoint 2010 (1 hour)
Introduction to LUMIN 2.0 for Associates (0.5 hour)
Microsoft Office 2000 Beginning Access (4 hours)
Microsoft Office 2000 Intermediate Word (4 hours)
Microsoft Windows 7: First Look for End Users (2 hours)
Net Promoter System (NPS) Pilot Overview (2 hours)
New Features for End Users in Microsoft Office 2007 (1.25 hours)
Project 2003 Level 3 (1 hour)
Project+2009 Instructor Series: Executing the Project (0.5 hour)
SharePoint 2007 Essentials (2.75 hours)
Siebel CRM - Account Management (1 hour)
Siebel CRM - Activity Management (1 hour)
Siebel CRM - Asset Management (1 hour)
Siebel CRM - Change Request Management (1 hour)
Siebel CRM - Common Functionality (1 hour)
Siebel CRM - Contact Management (1 hour)
Siebel CRM - Customizing Siebel CRM (1 hour)
Siebel CRM - Introduction to Queries (0.5 hour)
Siebel CRM - Participant Management (1 hour)
Siebel CRM - Quick Fill Template Management (1 hour)
Siebel CRM - Service Request Management (2 hours)
Siebel CRM - Solution Management (1 hour)
Special Effects, Layers, and Styles in Illustrator CS (3.25 hours)
Up and Running with Photoshop 7.0 (2.25 hours)
WGPS to FTS Training (Wage Garnishment Processing Services to Financial
Transaction System) (1 hour)

Automatic Data Processing, Inc. ET13-0206

ETP 100 Exhibit B Menu Curriculum (02/13/12) 8 of 8

CONTINUOUS IMPROVEMENT
A Primer for Ensuring Accountability (4.5 hours)
Achieving Success: the Help of a Mentor (3 hours)
An Introduction to Project Management (2.5 hours)
Becoming a Manager: Leading and Communicating (4 hours)
Becoming a Manager: Responsibilities and Fears (3.5 hours)
Breakthrough Strategies (2.5 Hours)
Coaching and the People Issues (3 Hours)
Coping with Change in Uncertain Times (1 Hour)
Critical Thinking Essentials: Applying Critical Thinking Skills (1 Hour)
Elements of Project Time Management (2.5 Hours)
Generating Creative and Innovative Ideas: Enhancing Your Creativity (1 Hour)
Goals and Setting Goals (2 Hours)
Introduction to Six Sigma (2 Hours)
Leadership Skills/Mentoring (2.5 Hours)
Leadership Skills/Mentoring Communication Skills (3.5 Hours)
Leadership Skills/Mentoring Essentials: Building Your Influence as a Leader (1 Hour)
Leading Change (1 Hour)
Mentoring Effectively (2 Hours)
Navigating the Change Process Successfully (4 Hours)
Problem Solving: Determining and Building Your Strengths (1 Hour)
Processes for Managing Project Communications (2 Hours)
The Role of Critical Thinking in Organizations (4 Hours)
Transitioning into a Project Management Role (3 Hours)
Working for Your Inner Boss: Personal Accountability (2 Hours)

MANAGEMENT SKILLS (Managers/Supervisors Only)
A Manager's Primer for Ensuring Accountability (4 Hours)
A New Manager and the Company's Future (3.5 Hours)
ADP Leadership Skills/Mentoring Expectations for First-Line Leaders (0.5 Hour)
Dynamics of Leadership Skills/Mentoring (3 Hours)







Note: Reimbursement for retraining is capped at 200 total training hours per trainee,
regardless of the method of delivery. CBT is capped at 50% of total training hours,
per trainee.