HEALTH & SAFETY

HANDBOOK
www.southessexhomes.co.uk
Working together to:
involve residents
invest in decent homes
improve services
and build strong, proud communities.
For details please contact the Health and Safety Co-ordinator Tel. 01702 236123
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1
SOUTH ESSEX HOMES

HEALTH AND SAFETY GUIDANCE FOR EMPLOYEES


Employee Health and Safety Handbook


This booklet has been produced to provide all South Essex Homes employees with
information designed to assist them to carry out their duties at work safely.

You are reminded that as an employee you have, regardless of position or grade, a
duty under current health and safety legislation not to put the safety or health of
yourself or others at unnecessary risk of harm by your actions or inactions whilst at
work.

You should ensure that you are aware of any specific duties relating to health and safety
that you may have, therefore please read this booklet carefully and take appropriate action.
In particular you should inform your line manager of any safety concerns that you may have
- Do not leave it to someone else.

You must report all incidents that you feel may have compromised the safety or health of
yourself, or others, as prompt action may prevent further similar incidents resulting in harm.

Further details of any of the guidance contained in this booklet are available via your
line manager.

Note from the Chief Executive

By working together to resolve safety related issues we can provide a safer place of work for
employees and also reduce the risk of harm to non-employees.

Remember, if you are injured at work your family and friends can also be affected by the
outcome, particularly if you are unable to continue working or enjoying your social life. They
rely on you to look after yourself.

Please help us to make safety a first priority at all times.











2




NAME


PHONE
NUMBER


EMPLOYEE




LINE MANAGER/
SUPERVISOR



HEALTH &
SAFETY
COMPETENT
PERSON(S)




FIRST AIDER(S)





FIRE
MARSHAL(S)





EMERGENCY
FIRST AID
NUMBER




HEALTH &
SAFETY
CO-ORDINATOR




Contact Number


236123


1
SOUTH ESSEX HOMES

HEALTH AND SAFETY GUIDANCE FOR EMPLOYEES


Employee Health and Safety Handbook


This booklet has been produced to provide all South Essex Homes employees with
information designed to assist them to carry out their duties at work safely.

You are reminded that as an employee you have, regardless of position or grade, a
duty under current health and safety legislation not to put the safety or health of
yourself or others at unnecessary risk of harm by your actions or inactions whilst at
work.

You should ensure that you are aware of any specific duties relating to health and safety
that you may have, therefore please read this booklet carefully and take appropriate action.
In particular you should inform your line manager of any safety concerns that you may have
- Do not leave it to someone else.

You must report all incidents that you feel may have compromised the safety or health of
yourself, or others, as prompt action may prevent further similar incidents resulting in harm.

Further details of any of the guidance contained in this booklet are available via your
line manager.

Note from the Chief Executive

By working together to resolve safety related issues we can provide a safer place of work for
employees and also reduce the risk of harm to non-employees.

Remember, if you are injured at work your family and friends can also be affected by the
outcome, particularly if you are unable to continue working or enjoying your social life. They
rely on you to look after yourself.

Please help us to make safety a first priority at all times.











2




NAME


PHONE
NUMBER


EMPLOYEE




LINE MANAGER/
SUPERVISOR



HEALTH &
SAFETY
COMPETENT
PERSON(S)




FIRST AIDER(S)





FIRE
MARSHAL(S)





EMERGENCY
FIRST AID
NUMBER




HEALTH &
SAFETY
CO-ORDINATOR




Contact Number


236123


3

Contents Page



1. Health and Safety Policy Statement 4
2. Assessment of Risk 4
3. Accident Recording and Reporting 5
4. Display Screen Equipment 6
5. Electricity 6
6. Fire Prevention 7
7. First Aid 8
8. Hazard Reporting 9
9. Housekeeping 10
10. Ladders (Steps) 10
11. Lone Working 10
12. Manual Handling 11
13. Maternity 11
14. Noise 12
15. Personal Protective Equipment 13
16. Control of Substances Hazardous to Health 13
17. Sun Care 14
18. Smoking 15
19. Stress 15
20. Contact Confidential Counseling for Staff 16
21. Training 16
22. Violence 17
23. Welfare Facilities 18
24. Young Persons and Children (employment of) 18
25. Detail of Personal Health & Safety Training 19









4
1. HEALTH AND SAFETY POLICY STATEMENT

South Essex Homes recognises, and accepts, its legal
responsibility as an employer under the Health and
Safety at Work etc. Act 1974 and will so far as is
reasonably practicable: -

Provide a safe and healthy working environment for all its employees;

Co-operate, and consult, with employees and employees safety representatives,
whether appointed by recognised trade unions or directly by the employees
themselves, and will provide them with access to sufficient facilities and training to
enable staff to carry out their health and safety duties effectively.

Seek to achieve the highest possible standards in Health and Safety and to comply
with the spirit as well as the letter of the law.

Will ensure that competent technical advice on health and safety matters is available to
assist line managers.

Take all reasonable steps within its power to ensure the health and safety of persons
not in its employment are not at risk of injury arising from its undertaking.

The Company will undertake to ensure that adequate financial provision is made
available to ensure that the Company is able to comply with its Statutory Health &
Safety duties.

A copy of the Companys Health and Safety Policy can be obtained from your line
manager or via the Health and Safety Co-ordinator.

Employees also have a statutory duty, principally under Section 7 & 8 of the Health and
Safety at Work, etc. Act 1974, to ensure that their acts or omissions do not cause harm to
themselves or others whilst they are at work.

Employees are also required to inform their employer of any significant and uncontrolled
risk of which their employer is not aware

2. ASSESSMENT OF RISK

Employers are required, by Regulation 3 of the Management of Health and Safety at Work
Regulations 1999, to make an assessment of risks to which employees and others may be
exposed to as a result of their undertaking. This statutory duty requires employers to;

Make a suitable and sufficient assessment of the risks presented by work activities
affecting the health and safety both of employees and other persons, in order to identify
the measures needed to comply with the requirements and prohibitions imposed by or
under the relevant statutory provisions.


3

Contents Page



1. Health and Safety Policy Statement 4
2. Assessment of Risk 4
3. Accident Recording and Reporting 5
4. Display Screen Equipment 6
5. Electricity 6
6. Fire Prevention 7
7. First Aid 8
8. Hazard Reporting 9
9. Housekeeping 10
10. Ladders (Steps) 10
11. Lone Working 10
12. Manual Handling 11
13. Maternity 11
14. Noise 12
15. Personal Protective Equipment 13
16. Control of Substances Hazardous to Health 13
17. Sun Care 14
18. Smoking 15
19. Stress 15
20. Contact Confidential Counseling for Staff 16
21. Training 16
22. Violence 17
23. Welfare Facilities 18
24. Young Persons and Children (employment of) 18
25. Detail of Personal Health & Safety Training 19









4
1. HEALTH AND SAFETY POLICY STATEMENT

South Essex Homes recognises, and accepts, its legal
responsibility as an employer under the Health and
Safety at Work etc. Act 1974 and will so far as is
reasonably practicable: -

Provide a safe and healthy working environment for all its employees;

Co-operate, and consult, with employees and employees safety representatives,
whether appointed by recognised trade unions or directly by the employees
themselves, and will provide them with access to sufficient facilities and training to
enable staff to carry out their health and safety duties effectively.

Seek to achieve the highest possible standards in Health and Safety and to comply
with the spirit as well as the letter of the law.

Will ensure that competent technical advice on health and safety matters is available to
assist line managers.

Take all reasonable steps within its power to ensure the health and safety of persons
not in its employment are not at risk of injury arising from its undertaking.

The Company will undertake to ensure that adequate financial provision is made
available to ensure that the Company is able to comply with its Statutory Health &
Safety duties.

A copy of the Companys Health and Safety Policy can be obtained from your line
manager or via the Health and Safety Co-ordinator.

Employees also have a statutory duty, principally under Section 7 & 8 of the Health and
Safety at Work, etc. Act 1974, to ensure that their acts or omissions do not cause harm to
themselves or others whilst they are at work.

Employees are also required to inform their employer of any significant and uncontrolled
risk of which their employer is not aware

2. ASSESSMENT OF RISK

Employers are required, by Regulation 3 of the Management of Health and Safety at Work
Regulations 1999, to make an assessment of risks to which employees and others may be
exposed to as a result of their undertaking. This statutory duty requires employers to;

Make a suitable and sufficient assessment of the risks presented by work activities
affecting the health and safety both of employees and other persons, in order to identify
the measures needed to comply with the requirements and prohibitions imposed by or
under the relevant statutory provisions.


5
Competent Persons have been trained by the company to enable them to assist line
managers to carry out risk assessments throughout the Companys undertaking. The
name of the Competent Person for your working area should be inserted in the front of this
booklet.

Although the statutory duty rests with South Essex Homes as your employer you also have
statutory, as well as a humanitarian duty, to ensure that your activities, or working area,
does not give rise to unacceptable and uncontrolled levels of risks either to yourself or to
others.

If you feel that there is a risk that has not been assessed and fully addressed you should,
in the first instance, raise the matter with your line manager. You should also refer to the
Hazard Reporting guidance provided under section 8 of this handbook.
3. ACCIDENT RECORDING & REPORTING

All accidents, to employees and non employees, including near
misses with the potential for injury, or damage should be reported to
your line manager as soon as possible. Agency staff, contractors,
etc. should also inform their own employer. An investigation should
be carried out to establish the likely cause(s) and also to identify any
action that can be taken to eliminate or reduce the likelihood of
similar accidents. The level of detail recorded and the extent of any investigation should
always be commensurate with the actual or potential level of severity of the accident.

To encourage reporting and recording of all accidents, whilst avoiding any
unnecessary recording of detail and investigation following some types of accidents,
the accident record book, which is provided for recording brief/full details of most
accidents and also recording the results of an investigation following an accident.

Points to remember when recording an accident:

Complete the accident form as appropriate. The level and extent of detail recorded
should be commensurate with the seriousness of the consequences of the
accident.(further details are provided in the Companys Code of Practice entitled
Accident Reporting and Near Miss Recording and Reporting Procedures).

The accident may also be reportable to the HSE. In this case your line manager
should contact the HSE Incident Centre on 0845 300 9923, (Fax: 0845 300 9924).
Alternatively they can obtain and complete a copy of the HSEs reporting Form F2508
from the Incident Centre on www.riddor.gov.uk . Copies of all correspondence must
also be sent to the H&S Co-ordinator.

Further information is provided in the Companys, Code of Practice entitled Accident
Reporting and Near Miss Recording and Reporting Procedures, available from your line
manager or the H&S Co-ordinator.
6
4. DISPLAY SCREEN EQUIPMENT

The Health and Safety (Display Screen Equipment) Regulations 1992
cover the use of DSE at work. These regulations mainly apply to Users
who are defined as employees who use VDUs (Visual Display Units)
regularly as part of their work. If you are a User the Company must: -

Assess your workstation for risks to health and safety and take reasonably practicable
steps to remove those risks (This will be carried out by your line manager or appointed
person)

Ensure that your workstation meets certain minimum requirements within the Display
Screen Equipment Regulations.

Employees who are assessed as DSE Users are entitled to a free eye-sight test.

Very occasionally DSE users need corrective appliances to enable them to focus properly
on Visual Display Units. When an employee who works on DSE is diagnosed as needing
a corrective appliance solely and specifically for use with VDUs the Company will
reimburse the cost of the test and basic corrective appliances. Please ask your line
manager the current maximum cost for reimbursement for corrective appliances.

Definition of a user: A person who uses DSE for prolonged spells of one hour or more
continuously and at least for two hours each day. If there is any doubt regarding an
employees status assistance should be sought either from the appropriate Competent
Person or the Health and Safety Co-ordinator.
Rest Breaks
Rest breaks are far more effective in short regular spells, it is recommended that the
breaks are taken, depending on type of work, approximately every hour for 5-10 minutes.
Please note that these breaks are not work breaks but a break away from DSE so other
duties/tasks can be undertaken providing they do not involve repetitive work, for example
writing.

5. ELECTRICITY

Electrical appliances cause many injuries each year through electric shock and fire. Under
the Electricity at Work Regulations 1989 the Company has a duty to maintain electrical
equipment in a safe condition. This is usually achieved through regular inspection or
electrical equipment by a Competent Person. In addition, if you are required to use
portable electrical equipment at work you should visually inspect it beforehand to ensure it
is safe. If you see any obvious faults or damage you should take the equipment out of use
and report it.

If you think any electrical equipment is dangerous or not performing correctly, switch off
and disconnect it from the mains. Place a notice on it and inform your line manager. The
following precautions will also ensure the safe use of electrical items.

Points to remember look for:

damage (apart from light scuffing) to the cable sheath, plug casing/bent pins
5
Competent Persons have been trained by the company to enable them to assist line
managers to carry out risk assessments throughout the Companys undertaking. The
name of the Competent Person for your working area should be inserted in the front of this
booklet.

Although the statutory duty rests with South Essex Homes as your employer you also have
statutory, as well as a humanitarian duty, to ensure that your activities, or working area,
does not give rise to unacceptable and uncontrolled levels of risks either to yourself or to
others.

If you feel that there is a risk that has not been assessed and fully addressed you should,
in the first instance, raise the matter with your line manager. You should also refer to the
Hazard Reporting guidance provided under section 8 of this handbook.
3. ACCIDENT RECORDING & REPORTING

All accidents, to employees and non employees, including near
misses with the potential for injury, or damage should be reported to
your line manager as soon as possible. Agency staff, contractors,
etc. should also inform their own employer. An investigation should
be carried out to establish the likely cause(s) and also to identify any
action that can be taken to eliminate or reduce the likelihood of
similar accidents. The level of detail recorded and the extent of any investigation should
always be commensurate with the actual or potential level of severity of the accident.

To encourage reporting and recording of all accidents, whilst avoiding any
unnecessary recording of detail and investigation following some types of accidents,
the accident record book, which is provided for recording brief/full details of most
accidents and also recording the results of an investigation following an accident.

Points to remember when recording an accident:

Complete the accident form as appropriate. The level and extent of detail recorded
should be commensurate with the seriousness of the consequences of the
accident.(further details are provided in the Companys Code of Practice entitled
Accident Reporting and Near Miss Recording and Reporting Procedures).

The accident may also be reportable to the HSE. In this case your line manager
should contact the HSE Incident Centre on 0845 300 9923, (Fax: 0845 300 9924).
Alternatively they can obtain and complete a copy of the HSEs reporting Form F2508
from the Incident Centre on www.riddor.gov.uk . Copies of all correspondence must
also be sent to the H&S Co-ordinator.

Further information is provided in the Companys, Code of Practice entitled Accident
Reporting and Near Miss Recording and Reporting Procedures, available from your line
manager or the H&S Co-ordinator.
6
4. DISPLAY SCREEN EQUIPMENT

The Health and Safety (Display Screen Equipment) Regulations 1992
cover the use of DSE at work. These regulations mainly apply to Users
who are defined as employees who use VDUs (Visual Display Units)
regularly as part of their work. If you are a User the Company must: -

Assess your workstation for risks to health and safety and take reasonably practicable
steps to remove those risks (This will be carried out by your line manager or appointed
person)

Ensure that your workstation meets certain minimum requirements within the Display
Screen Equipment Regulations.

Employees who are assessed as DSE Users are entitled to a free eye-sight test.

Very occasionally DSE users need corrective appliances to enable them to focus properly
on Visual Display Units. When an employee who works on DSE is diagnosed as needing
a corrective appliance solely and specifically for use with VDUs the Company will
reimburse the cost of the test and basic corrective appliances. Please ask your line
manager the current maximum cost for reimbursement for corrective appliances.

Definition of a user: A person who uses DSE for prolonged spells of one hour or more
continuously and at least for two hours each day. If there is any doubt regarding an
employees status assistance should be sought either from the appropriate Competent
Person or the Health and Safety Co-ordinator.
Rest Breaks
Rest breaks are far more effective in short regular spells, it is recommended that the
breaks are taken, depending on type of work, approximately every hour for 5-10 minutes.
Please note that these breaks are not work breaks but a break away from DSE so other
duties/tasks can be undertaken providing they do not involve repetitive work, for example
writing.

5. ELECTRICITY

Electrical appliances cause many injuries each year through electric shock and fire. Under
the Electricity at Work Regulations 1989 the Company has a duty to maintain electrical
equipment in a safe condition. This is usually achieved through regular inspection or
electrical equipment by a Competent Person. In addition, if you are required to use
portable electrical equipment at work you should visually inspect it beforehand to ensure it
is safe. If you see any obvious faults or damage you should take the equipment out of use
and report it.

If you think any electrical equipment is dangerous or not performing correctly, switch off
and disconnect it from the mains. Place a notice on it and inform your line manager. The
following precautions will also ensure the safe use of electrical items.

Points to remember look for:

damage (apart from light scuffing) to the cable sheath, plug casing/bent pins
7
Outer sheath of cable not secured where it enters the plug or equipment (i.e. inner
wires can be seen at entrance to plug)
Damage to equipment casing
Evidence of overheating (burn marks or discoloration)
On/of switch operates incorrectly

Precautions to take:

Do not overload electrical sockets
Do not use multi-way adapters as their weight can damage the socket. Plug boards
are a suitable alternative;
Ensure items are unplugged before cleaning/repairing them
Unplug machines when left unattended for long periods, unless they are specifically
designed to be left connected to the mains.
Unwind electric cable reels fully to prevent overheating

6. FIRE PREVENTION

Everyday Precautions

Do not allow paper and combustible materials to accumulate. Put all waste paper and
other combustibles in waste bins, which should be emptied regularly. Keep paperwork in
cupboards, cabinets, drawers etc.

Open element electric or LPG fires are not suitable for offices and
should not be used. Where they are used they should be kept well
clear of anything that could burn and where they are not likely to be
knocked over.

Switch off and unplug electrical appliances when they are left unattended for long periods
(unless they are specifically designed to be left connected to the mains).

Only the minimum amount of flammable liquids should be kept. When not in use the
containers should be tightly closed. Where containers larger than 500cc are stored these
must be kept in a highly flammable store (e.g. appropriate metal cabinet etc).

Report damaged electrical leads and faulty equipment.

Keep clothing, tea towels etc. away from heaters.

Before leaving your office at night check for fire hazards, close the windows and the doors.

Make sure you know the fire procedure for your building, including

The location of the nearest alarm point;
How to sound the alarm
What to do when the alarm sounds
Where the fire exists and alternative means of escape are

Fire marshals are responsible for ensuring the building is evacuated safely. Make sure
you know who your fire marshal is.
8
Always treat fire drills seriously; knowing evacuation procedures can minimise the
likelihood of injury in the event of a fire. Some premises have separate procedures for
bomb evacuations. Make sure you are aware of both of them.

Fire doors are provided to prevent the spread of smoke and heat should a fire occur. They
must NOT be propped or wedged open. Report any defective self closing doors. All
corridors, stairs and other routes to fire exits, and the exits themselves, should be
completely clear of obstructions. Fire exits should be kept unlocked whilst the premises
are occupied.

Fires should only be tackled if it is safe to do so.

To be effective a speedy response is essential when tackling small fires
and therefore it is important to know beforehand how to operate fire
extinguishers. If you are unsure about the use of fire extinguishers it is
safest to leave the building. In some establishments certain people (e.g.
security staff or fire/floor marshals) may have been specifically trained to
use extinguishers.

When fighting a fire it is essential to ensure that a quick and safe escape route is always
available. Stay between the fire and the exit. Keep clear of smoke and avoid heat by
crouching.

Please ensure that you read the Emergency Evacuation procedures for your workplace.

7. FIRST AID

Your name of your nearest first aider should be entered on the front of this booklet. Please
ensure you ask your line manager of the arrangements and ensure that you know how to
contact a first aider in an emergency.

Always assume that body fluids (blood, vomit, urine etc,) are infectious and follow hygiene
procedures. Always wash hands before and after applying dressings.

Cuts and abrasions on exposed skin of the first aider should be covered with
a waterproof plaster before treating casualty. Disposable gloves should be
worn if contact with body fluids is likely.

Wherever possible resuscitate aids should be used for mouth to mouth
resuscitation. Mouth pieces known as a rigid airway must only be used by
first aiders specially trained in its use.

Skin that has been in contact with another persons blood, vomit etc. should be washed
with soap as soon as possible.

Splashes into eyes or mouth should be rinsed freely with clean cold water.

Puncture wounds should be encouraged to bleed freely. They should be washed with
soap and water (not around eyes) and covered with a sterile dressing.

Blood and other body fluid spillages should be cleaned using whatever absorbent
materials are available e.g. toilet paper, paper towels. However, such waste should be
7
Outer sheath of cable not secured where it enters the plug or equipment (i.e. inner
wires can be seen at entrance to plug)
Damage to equipment casing
Evidence of overheating (burn marks or discoloration)
On/of switch operates incorrectly

Precautions to take:

Do not overload electrical sockets
Do not use multi-way adapters as their weight can damage the socket. Plug boards
are a suitable alternative;
Ensure items are unplugged before cleaning/repairing them
Unplug machines when left unattended for long periods, unless they are specifically
designed to be left connected to the mains.
Unwind electric cable reels fully to prevent overheating

6. FIRE PREVENTION

Everyday Precautions

Do not allow paper and combustible materials to accumulate. Put all waste paper and
other combustibles in waste bins, which should be emptied regularly. Keep paperwork in
cupboards, cabinets, drawers etc.

Open element electric or LPG fires are not suitable for offices and
should not be used. Where they are used they should be kept well
clear of anything that could burn and where they are not likely to be
knocked over.

Switch off and unplug electrical appliances when they are left unattended for long periods
(unless they are specifically designed to be left connected to the mains).

Only the minimum amount of flammable liquids should be kept. When not in use the
containers should be tightly closed. Where containers larger than 500cc are stored these
must be kept in a highly flammable store (e.g. appropriate metal cabinet etc).

Report damaged electrical leads and faulty equipment.

Keep clothing, tea towels etc. away from heaters.

Before leaving your office at night check for fire hazards, close the windows and the doors.

Make sure you know the fire procedure for your building, including

The location of the nearest alarm point;
How to sound the alarm
What to do when the alarm sounds
Where the fire exists and alternative means of escape are

Fire marshals are responsible for ensuring the building is evacuated safely. Make sure
you know who your fire marshal is.
8
Always treat fire drills seriously; knowing evacuation procedures can minimise the
likelihood of injury in the event of a fire. Some premises have separate procedures for
bomb evacuations. Make sure you are aware of both of them.

Fire doors are provided to prevent the spread of smoke and heat should a fire occur. They
must NOT be propped or wedged open. Report any defective self closing doors. All
corridors, stairs and other routes to fire exits, and the exits themselves, should be
completely clear of obstructions. Fire exits should be kept unlocked whilst the premises
are occupied.

Fires should only be tackled if it is safe to do so.

To be effective a speedy response is essential when tackling small fires
and therefore it is important to know beforehand how to operate fire
extinguishers. If you are unsure about the use of fire extinguishers it is
safest to leave the building. In some establishments certain people (e.g.
security staff or fire/floor marshals) may have been specifically trained to
use extinguishers.

When fighting a fire it is essential to ensure that a quick and safe escape route is always
available. Stay between the fire and the exit. Keep clear of smoke and avoid heat by
crouching.

Please ensure that you read the Emergency Evacuation procedures for your workplace.

7. FIRST AID

Your name of your nearest first aider should be entered on the front of this booklet. Please
ensure you ask your line manager of the arrangements and ensure that you know how to
contact a first aider in an emergency.

Always assume that body fluids (blood, vomit, urine etc,) are infectious and follow hygiene
procedures. Always wash hands before and after applying dressings.

Cuts and abrasions on exposed skin of the first aider should be covered with
a waterproof plaster before treating casualty. Disposable gloves should be
worn if contact with body fluids is likely.

Wherever possible resuscitate aids should be used for mouth to mouth
resuscitation. Mouth pieces known as a rigid airway must only be used by
first aiders specially trained in its use.

Skin that has been in contact with another persons blood, vomit etc. should be washed
with soap as soon as possible.

Splashes into eyes or mouth should be rinsed freely with clean cold water.

Puncture wounds should be encouraged to bleed freely. They should be washed with
soap and water (not around eyes) and covered with a sterile dressing.

Blood and other body fluid spillages should be cleaned using whatever absorbent
materials are available e.g. toilet paper, paper towels. However, such waste should be
9
disposed of appropriately and disposable gloves and aprons should always be worn when
cleaning body spills.

8. HAZARD REPORTING

Employees are reminded that they have a duty to take reasonable
care to avoid injury to themselves and others at work and that they
are required by current health and safety legislation to report any
significant hazard, of which the employer is unaware, to the employer.

Employees are also reminded that whilst they have a right to contact
the Health and Safety Executive for advice, and possible action, on
health and safety issues they must, before such action is taken, consider the following
procedures. In any event employees should always inform the Heath and Safety Co-
ordinator before they contact such external bodies. The Health and Safety Co-ordinator
will, on the employees behalf, contact the HSE if they are unable to resolve the issue to
the satisfaction of the employee.

1 Concerns regarding unsafe work activities or unsafe workplaces should be reported, in
the first instance, to your line manager. The line manager will advise the employee of
any action or proposed action to resolve the concerns.

2 If you feel that your concerns have not been fully addressed by your line manager you
should put your concerns in writing, on the form provided below, to your line manager.

3 You may, regardless of individual trade union membership, seek advice and guidance
from the appropriate recognised health and safety representative. The appropriate
H&S representative would be he/she who would normally represent those employees
in the work area or work activity where the perceived hazard exists.

4 The H&S representative may either provide advice and guidance to the employee to
enable the employee to proceed with the matter or may take the matter up on the
employees behalf. Alternatively the representative may refer the matter to senior H&S
representatives of a trade union. The trade unions reserve the right to refer, in
appropriate circumstances, any unresolved health and safety matter to the Local
Consultative Forum.

5 Employees may, in exceptional circumstances, raise an issue with an officer senior to
the line manager only with the knowledge and consent of his/her line manager.

6 An employee may at any time, with the knowledge of his/her line manager seek advice
and guidance from the Health and Safety Co-ordinator.

7 The Health and Safety Co-ordinator will either provide advice and guidance to the
employee to enable the employee to proceed with the matter or may take the matter up
on the employees behalf directly with the line manager in the first instance.





10
9. HOUSEKEEPING


Housekeeping can reduce the number of accidents as well as help
reduce the risk of fire. Ensuring that the workplace is tidy is everyones
responsibility.

Always keep the work area tidy. Put items away when not in use.
Store everything safely. Do not place objects on top of cupboards if they are heavy,
bulky or likely to fall off.
Do not overload filing cabinets. Distribute the load and keep the heavier items in the
bottom drawers/shelves.
Do not place objects in gangways, stair or entrances
Keep chairs and waste paper bins away from walkways
Place waste in bins, not just in the general direction of a bin
Broken glass and china should not be put into waste paper bins where it could cut the
cleaner. If special bins are available use them, if not either inform the caretaker, or
wrap it securely and label broken glass/china.

10. STEP LADDERS

Step ladders and trestles should be spread to their fullest extent and properly
levelled for stability. They should also be placed at right angles to the work
whenever possible and on a level surface. Work should never be undertaken
from the top platform nor should overhead work cause over reaching.
The top tread of a pair of steps should not be used for foot support unless there
is an extension above the top to provide a handhold. Stepladders are prevented from
spreading by means of stays, chains or cords. These should be of sufficient and equal
length, kept in good order, and should be renewed if found to be defective. Only one
person should use a step ladder at any one time.

11. LONE WORKING

Whilst there is no specific legal prohibition on working alone, the general duties of the
Health and Safety at Work, etc. Act. do apply.

Hazards associated with the work must therefore be assessed and safe working
arrangements must be agreed and introduced.

Training is particularly important where there is no supervision to control, guide and help in
situations of uncertainty. Lone workers need to understand the risks involved in the work,
the necessary precautions and they must also be competent to deal with them.

Line managers should establish clear procedures, which set limits to what can and cannot
be done whilst working alone. They should specify how to behave in circumstances, which
are new, unusual, or beyond the scope of training such as when to stop work and seek
advice from a senior member of staff.

Emergency procedures should be established and staff trained to implement them
correctly and appropriately. An emergency procedure should cover:

9
disposed of appropriately and disposable gloves and aprons should always be worn when
cleaning body spills.

8. HAZARD REPORTING

Employees are reminded that they have a duty to take reasonable
care to avoid injury to themselves and others at work and that they
are required by current health and safety legislation to report any
significant hazard, of which the employer is unaware, to the employer.

Employees are also reminded that whilst they have a right to contact
the Health and Safety Executive for advice, and possible action, on
health and safety issues they must, before such action is taken, consider the following
procedures. In any event employees should always inform the Heath and Safety Co-
ordinator before they contact such external bodies. The Health and Safety Co-ordinator
will, on the employees behalf, contact the HSE if they are unable to resolve the issue to
the satisfaction of the employee.

1 Concerns regarding unsafe work activities or unsafe workplaces should be reported, in
the first instance, to your line manager. The line manager will advise the employee of
any action or proposed action to resolve the concerns.

2 If you feel that your concerns have not been fully addressed by your line manager you
should put your concerns in writing, on the form provided below, to your line manager.

3 You may, regardless of individual trade union membership, seek advice and guidance
from the appropriate recognised health and safety representative. The appropriate
H&S representative would be he/she who would normally represent those employees
in the work area or work activity where the perceived hazard exists.

4 The H&S representative may either provide advice and guidance to the employee to
enable the employee to proceed with the matter or may take the matter up on the
employees behalf. Alternatively the representative may refer the matter to senior H&S
representatives of a trade union. The trade unions reserve the right to refer, in
appropriate circumstances, any unresolved health and safety matter to the Local
Consultative Forum.

5 Employees may, in exceptional circumstances, raise an issue with an officer senior to
the line manager only with the knowledge and consent of his/her line manager.

6 An employee may at any time, with the knowledge of his/her line manager seek advice
and guidance from the Health and Safety Co-ordinator.

7 The Health and Safety Co-ordinator will either provide advice and guidance to the
employee to enable the employee to proceed with the matter or may take the matter up
on the employees behalf directly with the line manager in the first instance.





10
9. HOUSEKEEPING


Housekeeping can reduce the number of accidents as well as help
reduce the risk of fire. Ensuring that the workplace is tidy is everyones
responsibility.

Always keep the work area tidy. Put items away when not in use.
Store everything safely. Do not place objects on top of cupboards if they are heavy,
bulky or likely to fall off.
Do not overload filing cabinets. Distribute the load and keep the heavier items in the
bottom drawers/shelves.
Do not place objects in gangways, stair or entrances
Keep chairs and waste paper bins away from walkways
Place waste in bins, not just in the general direction of a bin
Broken glass and china should not be put into waste paper bins where it could cut the
cleaner. If special bins are available use them, if not either inform the caretaker, or
wrap it securely and label broken glass/china.

10. STEP LADDERS

Step ladders and trestles should be spread to their fullest extent and properly
levelled for stability. They should also be placed at right angles to the work
whenever possible and on a level surface. Work should never be undertaken
from the top platform nor should overhead work cause over reaching.
The top tread of a pair of steps should not be used for foot support unless there
is an extension above the top to provide a handhold. Stepladders are prevented from
spreading by means of stays, chains or cords. These should be of sufficient and equal
length, kept in good order, and should be renewed if found to be defective. Only one
person should use a step ladder at any one time.

11. LONE WORKING

Whilst there is no specific legal prohibition on working alone, the general duties of the
Health and Safety at Work, etc. Act. do apply.

Hazards associated with the work must therefore be assessed and safe working
arrangements must be agreed and introduced.

Training is particularly important where there is no supervision to control, guide and help in
situations of uncertainty. Lone workers need to understand the risks involved in the work,
the necessary precautions and they must also be competent to deal with them.

Line managers should establish clear procedures, which set limits to what can and cannot
be done whilst working alone. They should specify how to behave in circumstances, which
are new, unusual, or beyond the scope of training such as when to stop work and seek
advice from a senior member of staff.

Emergency procedures should be established and staff trained to implement them
correctly and appropriately. An emergency procedure should cover:

11
Means of securing the building for personal safety and for site security, for example,
one way closing, entry phone system.

Arrangements, where necessary for employees to call in at agreed frequencies or for
employees to be contacted after a specified period of no contact.

Access to a telephone to call emergency services, preferably mobile or radio.

Contact points in the event of an emergency which should include key site personnel
and maintenance numbers.

Clear and easy access to a first aid box or emergency first aid. A risk assessment
should be carried out to determine the most appropriate method of providing first aid
service to lone workers.

Instructions/guidance may have been prepared to reduce the level of risk arising from your
specific activities. Any such instructions/guidance must be adhered to. Details can be
obtained from your line manager.

12. MANUAL HANDLING

The Manual Handling Operations Regulations 1992 require
that all operations involving manual handling tasks must be
assessed and avoided wherever possible. However, it is
clearly not possible, and also not necessary, to eliminate all
manual handling tasks. Where manual handling operations,
that are assessed as having the potential to cause harm,
cannot be avoided adequate controls should be put into place to reduce the likelihood of
harm arising out of such operations.

Consider if there are any handling aids which can help you; or whether the task requires
two or more persons- if so seek assistance
Check to see that the size and shape is within your capabilities (e.g. check weight by lifting
one corner). If possible break down the load into smaller, more manageable sizes.
NEVER lift anything that is too heavy.
Look for any protrusions or sharp edges, leakage of fluids etc. that could cause injury.
Ensure that you have adequate room to manoeuvre, that your route is clear before you lift
the object and that there is space to place the object at the destination.
Bend your knees, dont bend at the waist; hold the object firmly (as close to the body as
possible) and try not to twist your body as you lift or move.
Wherever possible one foot should be slightly in front of the other to aid balance.
If in doubt seek assistance.
For further information on Manual Handling and Manual Handling Risk Assessment forms
can be obtained from your line manager or from the H&S Coordinator.

13. MATERNITY

Current legislation requires employers to make an assessment of the health and safety risks
to new, expectant and nursing mothers arising from their work place or work activities

12
Role of the individual

To enable an assessment to be undertaken an employee should inform her line manager
as soon as possible after her pregnancy has been confirmed. A certificate issued by a
medical practitioner or midwife confirming the pregnancy should also be provided where
appropriate.
The employee is required to inform her line manager/competent person of any risks she
feels may affect her health and safety or that of her unborn child. The risk assessment will
need to be continually reviewed to ensure that it remains relevant as the pregnancy
progresses and also takes into account any changes to the employees condition, work
area or activities.

Duty of the line manager/competent person

It is the line managers responsibility to ensure that a risk assessment is undertaken. The
person making the assessment must be competent to do so. Any concerns identified by
either the employee or line manager should be discussed. Any necessary controls/action
should be identified and agreed.

Discussions relating to the assessment and the results of the assessment are confidential
and therefore the information should only be disclosed to other persons where it is
necessary to enable the Company to meet its legal duties.

Due to the confidential nature and necessary disclosure of medical conditions that may
occur as a result of such an assessment, an employees request that the assessment be
undertaken by a competent female employee should always be met.

14. NOISE

Sounds and noises are part of everyday life. In
moderation they are harmless, but if too loud they can
permanently damage your hearing. The danger
depends on how loud the noise is and how long you are
exposed to it.

The damage builds up gradually and you may not
notice changes from one day to another, but once
the damage is done there is usually no cure. The effects may include:

Sounds and speech may become muffled so that it is hard to tell similar sounding
words apart, or to pick out a voice in a crowd;

Permanent ringing in the ears (tinnitus)

A distorted sense of loudness. Sufferers may ask people to speak up, then complain
that they are shouting; and

Needing to turn up the television too loud, or finding it hard to use the telephone.

If you have to shout or raise your voice to be heard by someone two metres away or if
your ears are ringing when you finish work, you should ask your line manager to seek
guidance and have noise level readings taken. If ear defenders are supplied look after
11
Means of securing the building for personal safety and for site security, for example,
one way closing, entry phone system.

Arrangements, where necessary for employees to call in at agreed frequencies or for
employees to be contacted after a specified period of no contact.

Access to a telephone to call emergency services, preferably mobile or radio.

Contact points in the event of an emergency which should include key site personnel
and maintenance numbers.

Clear and easy access to a first aid box or emergency first aid. A risk assessment
should be carried out to determine the most appropriate method of providing first aid
service to lone workers.

Instructions/guidance may have been prepared to reduce the level of risk arising from your
specific activities. Any such instructions/guidance must be adhered to. Details can be
obtained from your line manager.

12. MANUAL HANDLING

The Manual Handling Operations Regulations 1992 require
that all operations involving manual handling tasks must be
assessed and avoided wherever possible. However, it is
clearly not possible, and also not necessary, to eliminate all
manual handling tasks. Where manual handling operations,
that are assessed as having the potential to cause harm,
cannot be avoided adequate controls should be put into place to reduce the likelihood of
harm arising out of such operations.

Consider if there are any handling aids which can help you; or whether the task requires
two or more persons- if so seek assistance
Check to see that the size and shape is within your capabilities (e.g. check weight by lifting
one corner). If possible break down the load into smaller, more manageable sizes.
NEVER lift anything that is too heavy.
Look for any protrusions or sharp edges, leakage of fluids etc. that could cause injury.
Ensure that you have adequate room to manoeuvre, that your route is clear before you lift
the object and that there is space to place the object at the destination.
Bend your knees, dont bend at the waist; hold the object firmly (as close to the body as
possible) and try not to twist your body as you lift or move.
Wherever possible one foot should be slightly in front of the other to aid balance.
If in doubt seek assistance.
For further information on Manual Handling and Manual Handling Risk Assessment forms
can be obtained from your line manager or from the H&S Coordinator.

13. MATERNITY

Current legislation requires employers to make an assessment of the health and safety risks
to new, expectant and nursing mothers arising from their work place or work activities

12
Role of the individual

To enable an assessment to be undertaken an employee should inform her line manager
as soon as possible after her pregnancy has been confirmed. A certificate issued by a
medical practitioner or midwife confirming the pregnancy should also be provided where
appropriate.
The employee is required to inform her line manager/competent person of any risks she
feels may affect her health and safety or that of her unborn child. The risk assessment will
need to be continually reviewed to ensure that it remains relevant as the pregnancy
progresses and also takes into account any changes to the employees condition, work
area or activities.

Duty of the line manager/competent person

It is the line managers responsibility to ensure that a risk assessment is undertaken. The
person making the assessment must be competent to do so. Any concerns identified by
either the employee or line manager should be discussed. Any necessary controls/action
should be identified and agreed.

Discussions relating to the assessment and the results of the assessment are confidential
and therefore the information should only be disclosed to other persons where it is
necessary to enable the Company to meet its legal duties.

Due to the confidential nature and necessary disclosure of medical conditions that may
occur as a result of such an assessment, an employees request that the assessment be
undertaken by a competent female employee should always be met.

14. NOISE

Sounds and noises are part of everyday life. In
moderation they are harmless, but if too loud they can
permanently damage your hearing. The danger
depends on how loud the noise is and how long you are
exposed to it.

The damage builds up gradually and you may not
notice changes from one day to another, but once
the damage is done there is usually no cure. The effects may include:

Sounds and speech may become muffled so that it is hard to tell similar sounding
words apart, or to pick out a voice in a crowd;

Permanent ringing in the ears (tinnitus)

A distorted sense of loudness. Sufferers may ask people to speak up, then complain
that they are shouting; and

Needing to turn up the television too loud, or finding it hard to use the telephone.

If you have to shout or raise your voice to be heard by someone two metres away or if
your ears are ringing when you finish work, you should ask your line manager to seek
guidance and have noise level readings taken. If ear defenders are supplied look after
13
them properly and keep them clean. Damaged or dirty protectors will not work properly
and may also cause an ear infection.
DONT neglect your hearing. If you think there is something wrong with your hearing
inform your line manager and seek medical advice (either your own GP or the Companys
Occupational Health Physician) and remember to tell him/her if you work in a noisy area.
The employer will consider meeting the cost of hearing checks in appropriate cases.

15. PERSONAL PROTECTIVE EQUIPMENT (PPE)
PPE is any equipment, which protects the wearer from health and safety risks. It includes
respiratory protective equipment (RPE) eye and face protection, hearing protection, head
protection (safety helmets) safety boots and gloves. Weatherproof and insulation clothing
and high visibility jackets are also PPE because they help protect employees from adverse
weather and the risk of being struck by moving vehicles.
Line managers need to assess and control the risks to which they or their employees are
exposed while at work. To do this they must first identify the hazard and assess the risks
of the job concerned and then apply the principles of risk control in the following order of
priority.
Control the risks in the area by providing engineering controls to reduce noise from
work equipment.

Change the method of work, for example by elimination of noisy processes, isolating
noisy processes.

If possible reduce the number of employees exposed to the noise.

Reduce the amount of time employees are exposed to the noise.

Only when risks cannot be fully controlled by the above methods should PPE be
provided and used.

PPE should be comfortable and fit the wearer properly. It should cause minimum
restriction to the wearers movements and vision. Factors, which may reduce its
effectiveness, should be considered.

16. Control of Substances Hazardous to Health

The Control of Substances Hazardous to Health Regulations 1999 place a
duty on employers to assess the risks from hazardous substances used
within the workplace. For most substances used within an office, the
assessment will indicate that it is sufficient for employees to follow the
instructions on the label. However, some substances may require a full
assessment, and your line manger will need to give you details of the
assessment and appropriate control measures before you use the substances. If you
require protective equipment i.e. gloves, your line manager will provide them.

Guidance on risk and also safety precautions for hazardous substances is available from
manufacturers and suppliers on Safety Data Sheets. Safety Data Sheets should be
14
obtained for all hazardous substances used in the workplace. The controls indicated by
the sheets should be followed and brought to the attention of all persons who may be at
risk of harm from using and or handling the substances.

Further guidance is provided in the Control of Substances Hazardous to Health Code of
Practice. This can be obtained from your line manager or the Health and Safety Co-
ordinator.

Points to remember:

Always read and follow the manufacturers instructions

Be particularly careful with substances marked with an orange hazard-warning label as
this indicates that it is harmful, irritant or toxic.

Wear the correct protective clothing and equipment where it is necessary

Never put any substance into another container (particularly drinks or food containers)
unless it is specially designed for it and the container is clearly labelled with the
contents and the hazard it presents;

Never mix chemicals, except in accordance with manufacturers instructions;

Know what to do if a spillage occurs. Check with the manufacturers instructions for
any special precautions that should be taken.

Make sure that the work area is adequately ventilated.

Report any ill effects (e.g. dermatitis) to your line manager immediately.

Dispose of used containers and substances safely and never puncture aerosols.
Where the manufacturers instructions indicate that a substance cannot be disposed of
down the drain, seek advice from your line manager;

Dispose of used/unwanted chemicals in accordance with manufacturers instructions;

If in doubt about the safe use of any substance ask your line manager.


17. SUN CARE

Working outdoors in the sun for too long can cause heatstroke and sunburn
and can also increase the chance of developing skin cancer.

Ensure that you use the correct factor sun cream for your skin and follow the
manufacturers guidelines when applying and topping up throughout the day.

A sun-cap can be provided, where considered necessary, and must be worn during
hot/sunny spells. Raise any concerns with your line manager


13
them properly and keep them clean. Damaged or dirty protectors will not work properly
and may also cause an ear infection.
DONT neglect your hearing. If you think there is something wrong with your hearing
inform your line manager and seek medical advice (either your own GP or the Companys
Occupational Health Physician) and remember to tell him/her if you work in a noisy area.
The employer will consider meeting the cost of hearing checks in appropriate cases.

15. PERSONAL PROTECTIVE EQUIPMENT (PPE)
PPE is any equipment, which protects the wearer from health and safety risks. It includes
respiratory protective equipment (RPE) eye and face protection, hearing protection, head
protection (safety helmets) safety boots and gloves. Weatherproof and insulation clothing
and high visibility jackets are also PPE because they help protect employees from adverse
weather and the risk of being struck by moving vehicles.
Line managers need to assess and control the risks to which they or their employees are
exposed while at work. To do this they must first identify the hazard and assess the risks
of the job concerned and then apply the principles of risk control in the following order of
priority.
Control the risks in the area by providing engineering controls to reduce noise from
work equipment.

Change the method of work, for example by elimination of noisy processes, isolating
noisy processes.

If possible reduce the number of employees exposed to the noise.

Reduce the amount of time employees are exposed to the noise.

Only when risks cannot be fully controlled by the above methods should PPE be
provided and used.

PPE should be comfortable and fit the wearer properly. It should cause minimum
restriction to the wearers movements and vision. Factors, which may reduce its
effectiveness, should be considered.

16. Control of Substances Hazardous to Health

The Control of Substances Hazardous to Health Regulations 1999 place a
duty on employers to assess the risks from hazardous substances used
within the workplace. For most substances used within an office, the
assessment will indicate that it is sufficient for employees to follow the
instructions on the label. However, some substances may require a full
assessment, and your line manger will need to give you details of the
assessment and appropriate control measures before you use the substances. If you
require protective equipment i.e. gloves, your line manager will provide them.

Guidance on risk and also safety precautions for hazardous substances is available from
manufacturers and suppliers on Safety Data Sheets. Safety Data Sheets should be
14
obtained for all hazardous substances used in the workplace. The controls indicated by
the sheets should be followed and brought to the attention of all persons who may be at
risk of harm from using and or handling the substances.

Further guidance is provided in the Control of Substances Hazardous to Health Code of
Practice. This can be obtained from your line manager or the Health and Safety Co-
ordinator.

Points to remember:

Always read and follow the manufacturers instructions

Be particularly careful with substances marked with an orange hazard-warning label as
this indicates that it is harmful, irritant or toxic.

Wear the correct protective clothing and equipment where it is necessary

Never put any substance into another container (particularly drinks or food containers)
unless it is specially designed for it and the container is clearly labelled with the
contents and the hazard it presents;

Never mix chemicals, except in accordance with manufacturers instructions;

Know what to do if a spillage occurs. Check with the manufacturers instructions for
any special precautions that should be taken.

Make sure that the work area is adequately ventilated.

Report any ill effects (e.g. dermatitis) to your line manager immediately.

Dispose of used containers and substances safely and never puncture aerosols.
Where the manufacturers instructions indicate that a substance cannot be disposed of
down the drain, seek advice from your line manager;

Dispose of used/unwanted chemicals in accordance with manufacturers instructions;

If in doubt about the safe use of any substance ask your line manager.


17. SUN CARE

Working outdoors in the sun for too long can cause heatstroke and sunburn
and can also increase the chance of developing skin cancer.

Ensure that you use the correct factor sun cream for your skin and follow the
manufacturers guidelines when applying and topping up throughout the day.

A sun-cap can be provided, where considered necessary, and must be worn during
hot/sunny spells. Raise any concerns with your line manager


15
Try and take breaks in the shade (especially during the midday sun) and ensure that
you have adequate soft drinks throughout the day.

Ensure that the back of your neck and shoulders are covered, as these are some of the
most vulnerable areas.

A tan might look good but it indicates that the skin has already been damaged.

If you feel at all unwell (sickness, dizziness, headaches etc.) seek immediate medical
attention.
18. SMOKING

Most Company establishments are classed as non-smoking. Staff are reminded that there
is no entitlement to cigarette breaks.












19. STRESS
Stress can be caused by a variety of factors including work pressure,
domestic pressures or simply a build up of day to day problems. In the
workplace, for instance, it may be caused by pressure to meet
deadlines, too much or too little work, boredom or a lack of control over
workloads. There may also be a personality clash with a fellow
employee, client or a line manager. Stress can lead to symptoms such
as fatigue and exhaustion, which can lead to poor judgement, indecisiveness, poor
memory difficulty concentrating and irritability. In the long term continued stress can lead
to damage to the immune systems leaving the body vulnerable to illnesses in particular;
digestive problems such as indigestion and ulcers; depression or anxiety or cardiovascular
problems such as heart attacks, high blood pressure or strokes.

Try to organise your life and your work to minimise stress factors and include time for
relaxation. Below are some guidelines that may help to reduce stress:

Time management plan ahead and prioritise. Try to avoid a last minute rush or
taking on to many things at once;

Delegation trust others to do tasks you have not got time to do yourself;

Raise any concerns if you are asked to take on extra work that you feel is too much
or if you are required to meet unrealistic deadlines;

16
Exercise your body and mind attending fitness or relaxation groups (e.g. yoga) can
help release tensions;

Confide in someone If you have a problem at work and feel unable to talk to your line
manager, for whatever reason, speak to a peer or another line manager within your
department. It may help if you make a note of all the concerns that you have been
experiencing (work and other pressures). You could also ask the person that you have
confided in to attend a meeting with yourself and your line manager. Further information is
provided in the Companys Code of Practice entitled Managing and Controlling Stress at
Work. This is available from your line manager or the Health and Safety Co-ordinator.

20. CONTACT- CONFIDENTIAL COUNSELLING FOR STAFF

If you feel that you need support in dealing with worry or stress whether personal or work
related, you can ring the confidential help-line number (01245) 430341.

Contact is a counselling service for employees of South Essex Homes. Many of us find,
from time to time, that we have issues in our personal or working life that are getting on top
of us. We may be worried about a family member or friend, or perhaps have a difficult
decision to make. It can help to talk to somebody who will listen to your concerns, without
making any judgements, and help you to work through any problems/issues. Some things
seem better just because you have spoken about them with somebody else.

All calls are treated as strictly confidential and what is said to a Counsellor will be kept
confidential. No-one else need know that you have contacted the service, although you
would, of course, need to explain to your line manager if you are away from the office, just
as you would with any other appointment.

There is NO CHARGE for using the service. However, some outside agencies that you
may be referred to do charge for their services. The counsellors will give you further
information about this.

Using contact couldnt be simpler, just ring the 24hr answerphone on (01245) 430341 and
say you wish to speak to someone within the counselling service. All you need to do is
give your name and telephone number either home or work. A Counsellor will phone you
back to arrange an appointment.

21. TRAINING

All staff must attend Health and Safety Training necessary to ensure that
they are able to undertake their work duties safely. This will include
general safety awareness training and also job specific training such as
using machinery and equipment.

The Health and Safety Co-ordinator can provide or arrange various Health
and Safety training. Examples are provided below:

Display Screen Equipment
Fire Marshal Training
Accident Investigation and RIDDOR Training
Employee Basic Health and Safety (inc. Manual Handling)
Manual Handling
15
Try and take breaks in the shade (especially during the midday sun) and ensure that
you have adequate soft drinks throughout the day.

Ensure that the back of your neck and shoulders are covered, as these are some of the
most vulnerable areas.

A tan might look good but it indicates that the skin has already been damaged.

If you feel at all unwell (sickness, dizziness, headaches etc.) seek immediate medical
attention.
18. SMOKING

Most Company establishments are classed as non-smoking. Staff are reminded that there
is no entitlement to cigarette breaks.












19. STRESS
Stress can be caused by a variety of factors including work pressure,
domestic pressures or simply a build up of day to day problems. In the
workplace, for instance, it may be caused by pressure to meet
deadlines, too much or too little work, boredom or a lack of control over
workloads. There may also be a personality clash with a fellow
employee, client or a line manager. Stress can lead to symptoms such
as fatigue and exhaustion, which can lead to poor judgement, indecisiveness, poor
memory difficulty concentrating and irritability. In the long term continued stress can lead
to damage to the immune systems leaving the body vulnerable to illnesses in particular;
digestive problems such as indigestion and ulcers; depression or anxiety or cardiovascular
problems such as heart attacks, high blood pressure or strokes.

Try to organise your life and your work to minimise stress factors and include time for
relaxation. Below are some guidelines that may help to reduce stress:

Time management plan ahead and prioritise. Try to avoid a last minute rush or
taking on to many things at once;

Delegation trust others to do tasks you have not got time to do yourself;

Raise any concerns if you are asked to take on extra work that you feel is too much
or if you are required to meet unrealistic deadlines;

16
Exercise your body and mind attending fitness or relaxation groups (e.g. yoga) can
help release tensions;

Confide in someone If you have a problem at work and feel unable to talk to your line
manager, for whatever reason, speak to a peer or another line manager within your
department. It may help if you make a note of all the concerns that you have been
experiencing (work and other pressures). You could also ask the person that you have
confided in to attend a meeting with yourself and your line manager. Further information is
provided in the Companys Code of Practice entitled Managing and Controlling Stress at
Work. This is available from your line manager or the Health and Safety Co-ordinator.

20. CONTACT- CONFIDENTIAL COUNSELLING FOR STAFF

If you feel that you need support in dealing with worry or stress whether personal or work
related, you can ring the confidential help-line number (01245) 430341.

Contact is a counselling service for employees of South Essex Homes. Many of us find,
from time to time, that we have issues in our personal or working life that are getting on top
of us. We may be worried about a family member or friend, or perhaps have a difficult
decision to make. It can help to talk to somebody who will listen to your concerns, without
making any judgements, and help you to work through any problems/issues. Some things
seem better just because you have spoken about them with somebody else.

All calls are treated as strictly confidential and what is said to a Counsellor will be kept
confidential. No-one else need know that you have contacted the service, although you
would, of course, need to explain to your line manager if you are away from the office, just
as you would with any other appointment.

There is NO CHARGE for using the service. However, some outside agencies that you
may be referred to do charge for their services. The counsellors will give you further
information about this.

Using contact couldnt be simpler, just ring the 24hr answerphone on (01245) 430341 and
say you wish to speak to someone within the counselling service. All you need to do is
give your name and telephone number either home or work. A Counsellor will phone you
back to arrange an appointment.

21. TRAINING

All staff must attend Health and Safety Training necessary to ensure that
they are able to undertake their work duties safely. This will include
general safety awareness training and also job specific training such as
using machinery and equipment.

The Health and Safety Co-ordinator can provide or arrange various Health
and Safety training. Examples are provided below:

Display Screen Equipment
Fire Marshal Training
Accident Investigation and RIDDOR Training
Employee Basic Health and Safety (inc. Manual Handling)
Manual Handling
17
Risk Assessment for Competent Persons Training
COSHH training
Noise at Work Training
Basic Ladder Safety Training
Control of Contractors and Permits to Work Training
Stress Awareness for Employees
Stress Awareness for Line Managers
Understanding PUWER
Personal Safety Awareness (preventing and defusing potentially violent situations)
First Aid at Work and Lifesaver + Training
Health and Safety Briefing for Managers
Electrical Appreciation
PAT Testing (Portable Electrical Appliance Testing)
Foundation in Food Hygiene Training
General Health and Safety Briefings
If you feel that you need training in any of the above or any other health and safety related
training specific to your needs please speak to your line manager.

22. VIOLENCE

The Company recognises that some of its employees will be exposed to a risk of violence
whilst carrying out their work duties. The guidance below will help you to reduce the risk of
personal injury.

Always be observant and be aware of others around you
Never confront a member of the public who you suspect to be potentially violent.
If in any doubt call for assistance
Try to calm potentially violent situations and be polite, but firm, at all times even if the
aggressor is offensive any, albeit unintentional, provocation on your part could
increase the likelihood of a violent act.
Remember others may be put at risk if you fail to act accordingly.
Do not invade other persons personal space, this may cause an aggressor to feel
threatened and lead to violence.

How to recognised signs of aggression

Going red: Raised pitch and tone of voice
Clenched fists; Leaning forward
Finger waving; Shaking head
Interrupting; Finger pointing, jabbing
Shouting; Incoherence
Going pale; Rapid breathing

A Code of Practice has been prepared that seeks to eliminate, or reduce the risk so far as
is reasonably practicable. A copy of the Code can be obtained either from your line
manager or the H&S Co-ordinator. You should report all incidents involving violence; this
includes any action that is threatening, intimidating, abusive as well as any actual physical
violence. Incidents should be reported initially to your line manager who will provide you
with a copy of the Companys Incident Report Form.

Instructions/guidance may have also been prepared to reduce the level of risk arising from
18
your specific activities by your department or division. Any such instructions/guidance
must be adhered to. Details can be obtained from your line manager.

23. WELFARE FACILITIES

The Company recognises that both the employer and employee will
benefit from the provision of good and hygienic working conditions.
The Company therefore seeks to provide a safe and comfortable
place of work for all its employees.

In particular the Company will seek to provide:

Suitable and sufficient sanitary and washing facilities
A readily accessible supply of drinking water
Suitable accommodation for clothing (i.e. coat pegs)
Suitable seating and comfortable accommodation
First Aid Facilities

If you have any concerns regarding the provision of welfare facilities in your area, you
should raise the matter with your line manager.

24. YOUNG PERSONS AND CHILDREN

A Child: is defined as a person who has not yet reached compulsory school leaving age.
A Young Person is defined as a person who is under 18 years of age but who is not a
child.
The type of employment and hours of work that children are permitted to do is strictly
regulated. Further guidance can be provided by the Health and Safety Co-ordinator.

Duties of Employers of Young Persons and Children
Before a Young Person undertakes any duties the line manager/competent person must, in
conjunction with the Young Person, complete a Young Persons risk assessment form
and ensure that suitable and sufficient health and safety induction training is given and
recorded.
Specifically employers are required to:
Assess the risks to which young persons may be exposed before they start work.
Take into account the Young Persons lack of experience, maturity and awareness of
potential risks.
Where a child is to be employed an employer must provide information to
parent(s)/Guardian(s) about the risks to which the child may be exposed and the
control measures introduced.
Take appropriate action to ensure that all identified risks are either eliminated or
reduced to acceptable levels so far as is reasonably practicable.
Proper supervision is provided by a Competent Person.

Please refer to the Companys adopted Young Persons Risk Assessment Code of
Practice. This Code is available via your line manager, competent person or the H&S Co-
ordinator.
17
Risk Assessment for Competent Persons Training
COSHH training
Noise at Work Training
Basic Ladder Safety Training
Control of Contractors and Permits to Work Training
Stress Awareness for Employees
Stress Awareness for Line Managers
Understanding PUWER
Personal Safety Awareness (preventing and defusing potentially violent situations)
First Aid at Work and Lifesaver + Training
Health and Safety Briefing for Managers
Electrical Appreciation
PAT Testing (Portable Electrical Appliance Testing)
Foundation in Food Hygiene Training
General Health and Safety Briefings
If you feel that you need training in any of the above or any other health and safety related
training specific to your needs please speak to your line manager.

22. VIOLENCE

The Company recognises that some of its employees will be exposed to a risk of violence
whilst carrying out their work duties. The guidance below will help you to reduce the risk of
personal injury.

Always be observant and be aware of others around you
Never confront a member of the public who you suspect to be potentially violent.
If in any doubt call for assistance
Try to calm potentially violent situations and be polite, but firm, at all times even if the
aggressor is offensive any, albeit unintentional, provocation on your part could
increase the likelihood of a violent act.
Remember others may be put at risk if you fail to act accordingly.
Do not invade other persons personal space, this may cause an aggressor to feel
threatened and lead to violence.

How to recognised signs of aggression

Going red: Raised pitch and tone of voice
Clenched fists; Leaning forward
Finger waving; Shaking head
Interrupting; Finger pointing, jabbing
Shouting; Incoherence
Going pale; Rapid breathing

A Code of Practice has been prepared that seeks to eliminate, or reduce the risk so far as
is reasonably practicable. A copy of the Code can be obtained either from your line
manager or the H&S Co-ordinator. You should report all incidents involving violence; this
includes any action that is threatening, intimidating, abusive as well as any actual physical
violence. Incidents should be reported initially to your line manager who will provide you
with a copy of the Companys Incident Report Form.

Instructions/guidance may have also been prepared to reduce the level of risk arising from
18
your specific activities by your department or division. Any such instructions/guidance
must be adhered to. Details can be obtained from your line manager.

23. WELFARE FACILITIES

The Company recognises that both the employer and employee will
benefit from the provision of good and hygienic working conditions.
The Company therefore seeks to provide a safe and comfortable
place of work for all its employees.

In particular the Company will seek to provide:

Suitable and sufficient sanitary and washing facilities
A readily accessible supply of drinking water
Suitable accommodation for clothing (i.e. coat pegs)
Suitable seating and comfortable accommodation
First Aid Facilities

If you have any concerns regarding the provision of welfare facilities in your area, you
should raise the matter with your line manager.

24. YOUNG PERSONS AND CHILDREN

A Child: is defined as a person who has not yet reached compulsory school leaving age.
A Young Person is defined as a person who is under 18 years of age but who is not a
child.
The type of employment and hours of work that children are permitted to do is strictly
regulated. Further guidance can be provided by the Health and Safety Co-ordinator.

Duties of Employers of Young Persons and Children
Before a Young Person undertakes any duties the line manager/competent person must, in
conjunction with the Young Person, complete a Young Persons risk assessment form
and ensure that suitable and sufficient health and safety induction training is given and
recorded.
Specifically employers are required to:
Assess the risks to which young persons may be exposed before they start work.
Take into account the Young Persons lack of experience, maturity and awareness of
potential risks.
Where a child is to be employed an employer must provide information to
parent(s)/Guardian(s) about the risks to which the child may be exposed and the
control measures introduced.
Take appropriate action to ensure that all identified risks are either eliminated or
reduced to acceptable levels so far as is reasonably practicable.
Proper supervision is provided by a Competent Person.

Please refer to the Companys adopted Young Persons Risk Assessment Code of
Practice. This Code is available via your line manager, competent person or the H&S Co-
ordinator.
19

25. HEALTH AND SAFETY TRAINING ATTENDED
(Employee to complete when training has been attended)


Course Attended

Date

Signed















































Please note that induction training and job specific training should also be included.

HEALTH & SAFETY
HANDBOOK
www.southessexhomes.co.uk
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