PACE for Utilities

Pre-confgured and Accelerated Implementation of SAPs Customer Relationship & Billing Solution
The Utilities industry must rapidly adapt to stringent regulations and new ownership structures even as it is faces growing pressures - from
lowering operational costs to towering customer expectations. To achieve success in such a dynamic market, Utilities need to leverage
change to their advantage while maintaining focus on improving operational efficiencies to provide high-quality customer service.
For this purpose, Utilities need to have a modern and integrated customer care and billing solution which enhances customer service,
increases the efficiency of front and back office operations, improves billing operations and helps increase revenue collections. Such a robust
and flexible solution can equip Utilities to take advantage of the opportunities inherent in these changes.
Infosys PACE for Utilities solution can help your Utility business meet these critical objectives and empower it to remain ahead of the curve in
this dynamic environment.
infosys.com
Introduction - PACE for
Utilities
PACE in the Utilities Value ChainPACE for
Utilities
Pre-confgured and Accelerated
Implementation of SAPs Customer
Relationship & Billing SolutionInfosys PACE
for Utilities solution is a pre-confgured
solution, ideal for Utilities with a customer
base of up to 500,000. This solution
provides seamless integration to back
ofce processes, AMI, GIS etc.
PACE Focus in the Value Chain
PACE focuses on Retail Customer Services and Basic Meter Operations - the
prime functions that must be addressed to drive growth as Utilities become
customer-centric.
Achieving high-quality customer service metrics coupled with a scalable,
fexible and robust solution is the need of the day. PACE fulflls this critical
need
New initiatives in technology like AMI, GIS etc., are impacting the back
ofce and, in turn, transforming customer service. PACE is extensible to
adopt these new technologies
Infosys Value-adds
Infosys focuses on providing the following value-adds through the PACE
solution:
Solution rests on 15 years of Utility domain expertise
Implementation backed by unique shared services global support model
Bundled tools, accelerators and artifacts incorporated from our extensive
experience in multiple US Utilities
Infosys becomes an extended IT arm for you - a one-stop shop for all
SAP services
Built on the strength of Infosys Utility
domain knowledge and industry best
practices, the solution is ofered in SAPCRB
platform (ECC 6.5 and CRM 7.1) to cater to
most Utility customers. It includes various
artifacts as well as accelerators and can
be extended to incorporate your specifc
needs.
PACE provides for rapid implementation
- as fast as 9-12 months, a fraction of the
typical package implementation timeframe
of a similar scoped project. PACE covers the
meter-to-cash cycle and customer service
processes typically in use at most Utilities.
Transmission & Distribution Generation Meter Operations Retail & Services
SAP CRM
SAP ERP
SAP IS Utilities
SAP Enterprise Asset Management (EAM)
PACE Focus
Pre-built Interfaces i.e. Meter Data, Banks,
Collections
Pre-built Standard Reports & Forms and
Key Enhancements
Legacy Data Migration Templates and
Testing Accelerators
Pre-confgured Customer Service Processes
Pre-confgured Meter to Cash Cycle
Tools & Templates for Rapid Implementation
Bundled Documentation i.e. Business Process
Procedures, Confguration Manual, Training Manual
Fast Track Proprietary Methodology PACE
Support for Change Management
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Pre-built Interfaces i.e. Meter Data, Banks,
Collections
Pre-built Standard Reports & Forms and
Key Enhancements
Legacy Data Migration Templates and
Testing Accelerators
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Pre-confgured Meter to Cash Cycle
Tools & Templates for Rapid Implementation
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Procedures, Confguration Manual, Training Manual
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2014 Infosys Limited, Bangalore, India. All Rights Reserved. Infosys believes the information in this document is accurate as of its publication date; such information is subject to change without notice.
Infosys acknowledges the proprietary rights of other companies to the trademarks, product names and such other intellectual property rights mentioned in this document. Except as expressly permitted,
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About Infosys
Infosys is a global leader in consulting, technology and outsourcing solutions. We enable clients, in
more than 30 countries, to stay a step ahead of emerging business trends and outperform the
competition. We help them transform and thrive in a changing world by co-creating breakthrough
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For more information, contact askus@infosys.com www.infosys.com
Rapid Implementation
Accelerate implementation of the Customer Care and Billing application with clearly
dened project scope and Utility industry best practices
Sound Investment
Establish a strong foundation for growth with a proven, scalable and world-class SAP
application and state-of-the-art technology that lets you adapt with your changing needs
Efective Growth And Scalability
Based on SAP package technology, it is scalable to support your future business
requirements
Afordability
Reduce your total cost of ownership (TCO) with pre-congured and pre-tested
end-to-end processes, including bundled development objects and documentation
Unied View Of Business
Across Enterprise
Manage operations efectively, contain costs, and meet customer demands through
integrated, end-to-end business information
Efcient Collaboration & Improved
Relationships
Strengthen loyalty and satisfaction by collaborating with consumers, suppliers and
partners in selected business processes
Challenges in Standard Package Implementations
Frequent costs and time overruns
The result of the end solution is not known, resulting in lack
of user community buy-in
Todays agile business environment does not allow long
implementation timelines
Continuous loss of user bandwidth can severely impact
day-to-day operations
Unique Methodology for PACE
Unique methodology for accelerated implementation of the
PACE solution
Demo-driven approach involving key users right from the
design phase
Delta modifcation to pre-confgure solution and artifacts
shortens timeline
High focus on what you see is what you get ideology
PACE is AMI-enabled (Advanced Meter Infrastructure) across the meter-to-cash cycle, Standard interfaces available
for key functions such as remote meter read, on-demand disconnection and reconnection using SAP standard web
services for AMI (Enhancement Pack 5), etc.
Integration makes meter data available to back-end systems supporting customer management, billing and analysis.
It also enables cost-efective customer service and optimized revenue as well as demand management
Automated Meter
Reads (mass/single)
PACE
Upload Interval
Readings
Download
Orders
Other Meter Functions
(real time/on demand)
Other Meter Functions like
Remote Disconnection
(real time/on demand)
Automated Meter
Infrastructure
SAP Netweaver
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Solution