Supply Chain Management Optimization &

Demand Planning Forecasting for an Office

Products Major
A fortune 500 company who is a global leader in pressure-sensitive
technology, self-adhesive base materials, self-adhesive consumer
and office products and specialized label systems with sales of
almost USD 5 billion. The client is best known for its office
automation and consumer products, self-adhesive materials,
reflective and graphic materials, peel-and-stick postage stamps,
industrial labelling solutions, RFID labels, label stock and related
services and systems, automated retail tag and labelling systems,
specialty tapes and chemicals.
Overview Overview Overview Overview Overview
Country/ Region: USA
Industry: Office products
Customer Profile Customer Profile Customer Profile Customer Profile Customer Profile
A fortune 500 company who is a global
leader in pressure-sensitive technology,
self-adhesive base materials, self-
adhesive consumer and office products
and specialized label systems with sales
of almost USD 5 billion.
Business Situation Business Situation Business Situation Business Situation Business Situation
Infosys was engaged to conduct
diagnostics to identify issues in DP
implementation and to tune-up the
overall forecasting process.
The Solution The Solution The Solution The Solution The Solution
Infosys implemented Sterling Commerce
suite and defined a rapid iterative
approach which broke down the
implementation into multiple laps each
of a duration of around 8 weeks and
'Show & Tell' walk-through sessions
were conducted at the end of each lap to
demonstrate the solution and gather
missing & implicit requirements.
The Benefit The Benefit The Benefit The Benefit The Benefit
Client realized improvement of
utilization, user productivity and forecast
accuracy.
Situation Situation Situation Situation Situation
The client was looking to make its supply chain
more streamlined, and hence more cost-
effective. Specifically, the client had been
looking at forecasting the US sales for each
Stock Keeping Unit (SKU). Client wanted to
move towards a demand planning model that
was based around collaborative and consensus
forecasting. To facilitate this, the office products
division of the client had already implemented i2
DP (Demand Planning), but poor forecast
accuracy and sub-optimal forecasting process
took its toll on overall system efficiencies and
diminished user confidence.
Infosys' Approach Infosys' Approach Infosys' Approach Infosys' Approach Infosys' Approach
Infosys was engaged to conduct diagnostics to
identify issues in DP implementation and to
tune-up the overall forecasting process. An
Infosys team was deployed to identify the
requisite improvements with a quick turn round
time of 5 weeks.
Solution Solution Solution Solution Solution
Diagnostics was conducted to identify issues
with current implementation and potential
opportunities to optimize the system.
Recommendations for improvement of
utilization, user productivity and forecast
accuracy were suggested. These
recommendations were analyzed from two
aspects viz. 'ease of implementation' and
'delivered business value' to arrive at the
priority classification for implementation.
In the second phase, the Infosys team was
asked to implement 8 of the statistical modeling
initiatives, clubbed under 4 Clusters with an
objective to improve forecasting process, user
productivity (by making the system user friendly
and flexible) and implementing various
advanced features of DP that were not being
used. The above scope was completed within a
short span of 4 months leveraging the Infosys'
Global Delivery Model with significant
productivity / process improvements.
Win in the flat world
Business Benefits Business Benefits Business Benefits Business Benefits Business Benefits
Enhanced version management capability,
reducing hours of manual work
Increased forecast accuracy - Error
reduction by 2% and bias improvement by
8mn units over the year
Flexible process to manage historical data
cleansing and accounting for future
promotions
Increased user confidence by making the
process more transparent and flexible
A sustainable & repeatable knowledge
base through user education & training
A roadmap for future enhancements
Win in the flat world
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