CONFIDENTIAL BM/OCT 2006/MGT162/160

UNIVERSITI TEKNOLOGI MARA

FINAL EXAMINATION
COURSE
COURSE CODE
EXAMINATION
TIME
: FUNDAMENTALS OF MANAGEMENT
: MGT162/160
: OCTOBER 2006
: 3 HOURS
INSTRUCTIONS TO CANDIDATES
1. This question paper consists of four (4) parts : PART A (20 Questions)
PART B (20 Questions)
PART C (5 Questions)
PART D (5 Questions)
2. Answer ALL questions from PART A, PART B and PART C and answer any three (3) from
PART D.
i) Answer PART A in the True/False Answer Sheet
ii) Answer PART B in the Objective Answer Sheet.
iii) Answer PART C and PART D in the Answer Booklet. Start each answer on a new
page.
3. Do not bring any material into the examination room unless permission is given by the
invigilator.
4. Please check to make sure that this examination pack consists of:
i) the Question Paper
ii) an Answer Booklet - provided by the Faculty
iii) a True/False Answer Sheet - provided by the Faculty
iv) an Objective Answer Sheet - provided by the Faculty
DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO
This examination paper consists of 9 printed pages
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PART A
1. Middle managers usually are called supervisors and are responsible for directing the
day-to-day activities of operative employees.
2. Efficiency means doing the thing correctly whereas effectiveness means doing the
correct thing.
3. Scientific management and general administrative theory are two sub-categories of
the quantitative approach to management.
4. Certainty in the rational decision making model implies that a manager can assign
probabilities to outcomes that may result.
5. In work specialization, individuals specialize in doing part of an activity rather than
the entire activity.
6. In functional structure, employees have at least two bosses.
7. An unsatisfied need creates tension that stimulates drives within an individual.
8. Herzberg's motivation-hygiene theory indicate that managers who seek to eliminate
factors that cause dissatisfaction can bring about peace but not necessarily
motivation.
9. Attempts to identify traits consistently associated with leadership have been very
unsuccessful.
10. The University of Michigan studies identify that employee-oriented leaders were
associated with higher group productivity and higher job satisfaction.
1 1 . Blake and Mouton's managerial grid concluded that managers using the 5,5 style
perform best.
12. The situational leadership model examines the interaction between leadership
behavior, the situation and the leader's readiness.
13. Formal communication channels arise from the social relationships that evolve in an
organization.
14. The function of decoding is to provide a forum in which ideas and purposes can be
expressed as a message.
15. Paralanguage refers to body motions, such as gestures, facial expressions, or any
other movement of the body.
16. Writing down a message and sending it as a letter or memo enables a precise
statement to be made.
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17. The control process should begin with the measurement of actual performance.
18. Control must focus on either the inputs or the outputs of the operating system, but
no on both.
19. Quality can be defined as the degree to which a product or service is considered to
be luxurious.
20. Total quality management focuses on managing the entire organization in a manner
that allows it to excel in the delivery of a product or service that meets customer
needs.
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PARTB
1. A statement of the organization's fundamentals purpose that set it apart from
competitors and identifies the scope of its business in products and markets is known
as
A. a mission statement
B. a short-term plan
C. an operational plan
D. the glass ceiling
2. When top management set the goals for the organization and decides on the
marketing strategy necessary to achieve these goals, we say that top management is
engaged in which of the basic functions of management?
A. Controlling
B. Leading
C. Organizing
D. Planning
3. Which of the following titles probably indicates a first-line manager?
A. Dean
B. District manager
C. Supervisor
D. Division manager
4. Mr. Shahrin's job includes scheduling employees' working hours and comparing
actual salary costs with the budget. Which of Mintzberg's managerial roles, Mr.
Shahrin is performing?
A. Resource allocator
B. Negotiator
C. Liaison
D. Monitor
5. Early management writers argued that an employee should have one and only one
superior to whom he or she is directly responsible. This principle is
A. span of control
B. unity of command
C. authority
D. centralization
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6. McGregor's Theory Y included a belief that employees
A. attempt to avoid work
B. must be threatened with punishment to achieve desired goals
C. place security above all other factors
D. can learn to accept, even seek responsibility
7. Which leadership studies called the dimensions of leadership behavior "initiating
structure" and "consideration"?
A. University of Michigan studies
B. Blake and Mouton's managerial grid
C. House's path-goal theory
D. Ohio State University studies
8. Which of the following choices correctly identifies the basic components of the
communication process?
A. sender, channel, message, receiver, feedback, noise
B. originator, facilitator, encoder, decoder, end-user
C. sender, facilitator, medium, processor, receiver
D. sender, encoder, decoder, facilitator, receiver
9. The tangible forms of coded symbols that are intended to give a particular meaning
to data are referred to as
A. encoding
B. channels
C. knowledge
D. messages
10. Suppose you stop to chat with your boss in the hall outside your office. This type of
communication is
A. straightforward
B. verbal
C. oral
D. symbolic
1 1 . The approach to leadership examines what effective leaders do
rather than what effective leaders are.
A. task
B. transformational
C. behavioral
D. contingency
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12. The ability to marshal human, informational, or material resources to get something
done is called
A. power
B. management
C. prerogative
D. control
13. The underlying theme of is the sharing of power with those who need it
to perform their job functions.
A. total quality management
B. empowerment
C. reengineering
D. just-in-time
14. The forces acting on or within a person that cause the person to behave in a specific,
goal-directed manner are called
A. ability
B. motivation
C. competence
D. inducement
15. Factors that are related to job content and that are associated with an individual's
positive feelings about his/her job are called
A. hygiene factors
B. expectancy factors
C. work factors
D. motivator factors
16. Hersey and Blanchard's model that a manager should choose a leadership style
based on the employees' maturity level is called
A. path goal
B. leadership grid
C. situational leadership model
D. contingency leadership
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17. You have just given oral instructions for a very complex task to your subordinate. To
see if he/she understood the instructions, which of the following would be best to
say?
A. Any questions?
B. Do you understand?
C. Repeat what I just said
D. Tell me in your own words how are you going to accomplish this task
18. The key to is taking managerial action before a problem occurs.
A. pre-control
B. feed-forward control
C. concurrent control
D. feedback control
19. This type of control is sometimes referred to as "corrective" control because it is
intended to discover undesirable output and implement corrective action.
A. feedforward
B. concurrent
C. feedback
D. independent
20. has proposed the fourteen principles in order to achieve high level of
success and maintaining product quality.
A. Kaoru Ishikawa
B. Joseph Juran
C. Edwards Deming
D. Homer Sarasohn
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PARTC
QUESTION 1
Contrast programmed and nonprogrammed decisions and relate it with examples.
(6 marks)
QUESTION 2
Define communication and briefly differentiate between upward and downward
communication.
(6 marks)
QUESTION 3
Define span of management and briefly explain the two types of span of management.
(6 marks)
QUESTION 4
Briefly explain the following concepts of Islamic management.
a) Justice
b) Reward
(6 marks)
QUESTION 5
Briefly explain the guidelines in effective delegation.
(6 marks)
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PARTD
QUESTION 1
Define departmentalization and discuss any four (4) ways in which an organization can be
departmentalized.
(10 marks)
QUESTION 2
Identify the three (3) management skills and explain how the proportion of the skills needed
differ at each management level.
(10 marks)
QUESTION 3
The Managerial Grid is a two dimensional matrix developed by Robert Blake and Jane
Mouton. Explain the different management styles based on this grid.
(10 marks)
QUESTION 4
Leadership involves a process by which an individual exerts influence over others. Explain
any five (5) the French and Raven's bases or sources of power.
(10 marks)
QUESTION 5
Define the following terms:
a) Nonverbal communication
b) Written communication
c) Grapevine
d) Ethnocentrism
e) Technological communication
(10 marks)
END OF QUESTION PAPER
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