Household Products (India) Ltd developed a new jasmine-scented toilet soap called SERA to gain market share in the high-price soap sector. They conducted market testing in two cities - Indore, a responsive market, and Hyderabad, a non-responsive market. Over 9-12 months, they gathered sales data, retail shop audit information, and consumer surveys to evaluate SERA's performance. The data showed initial high sales in Indore due to promotions, but SERA was unable to gain significant market share from the competing Jaimala brand over time in either city. For national launch, the company decided to focus marketing on higher-income customers and non-responsive states first to minimize potential
Household Products (India) Ltd developed a new jasmine-scented toilet soap called SERA to gain market share in the high-price soap sector. They conducted market testing in two cities - Indore, a responsive market, and Hyderabad, a non-responsive market. Over 9-12 months, they gathered sales data, retail shop audit information, and consumer surveys to evaluate SERA's performance. The data showed initial high sales in Indore due to promotions, but SERA was unable to gain significant market share from the competing Jaimala brand over time in either city. For national launch, the company decided to focus marketing on higher-income customers and non-responsive states first to minimize potential
Household Products (India) Ltd developed a new jasmine-scented toilet soap called SERA to gain market share in the high-price soap sector. They conducted market testing in two cities - Indore, a responsive market, and Hyderabad, a non-responsive market. Over 9-12 months, they gathered sales data, retail shop audit information, and consumer surveys to evaluate SERA's performance. The data showed initial high sales in Indore due to promotions, but SERA was unable to gain significant market share from the competing Jaimala brand over time in either city. For national launch, the company decided to focus marketing on higher-income customers and non-responsive states first to minimize potential
Made By: Deepanshu Sachdeva 10PGDM075 In Company Analysis Reasons for new product- SERA, the companys new toilet soap. Internal force: higher profit margin and growth of the company External force: low price sector profits on decline , due to fierce competition; jasmine perfume soap of competitive brand, achieved 10% share of high price sector in 2 years. The new brand of soap is an addition to existing product line. Market Focus Product is a substitute for customers who need features of jasmine perfume, an existing need. In addition, the focus is on widespread vegetarianism and religious feeling among customers, latent need is considered. So, pure vegetable oil was introduced in place of animal fat in soap. Economic value for customers of this product is 50 paisa more than competing product but the customer here, will get an added advantage of using a soap made of vegetable oil. Product Launch Plan Product test was conducted and test market plans were developed. Three plans were introduced: 1. Internal sources like sales data were used. 2. Audit of a sample of retail shops like information about purchases, sales of this product and other brands of toilet soap. 3. Survey among consumers by Marketing Research department. SALES DATA of Sehra (Exhibit 1) ( S in 000 Units) 0 50 100 150 200 250 300 350 400 450 500 Hyderabad Indore Initial increase in the sales is due to introductory discount period offer, where many schemes were given to consumers. Market Share By Retail Shop Audit Sehra vs. Jaimala (Exhibit 2) 0 2 4 6 8 10 12 14 16 18 October December Febuary April June Sehra Jaimala Month by Month Analysis of % of households buying Sehra and Jaimala ( Exhibit 4) 0 2 4 6 8 10 12 14 16 18 20 Sehra Jaimala 0 1 2 3 4 5 6 7 8 9 Sehra Jaimala I.C. A- Income above 10,000 I.C. B- Income between 5,000 and 10,000 Market Share as measured on consumer panel, by value (Exhibit 5) 0 1 2 3 4 5 6 7 8 Sehra Jaimala 0 0.5 1 1.5 2 2.5 3 3.5 4 4.5 5 Sehra Jaimala FOR HYDERABAD FOR INDORE 1. Decisions taken at critical stages of product development: Concept development and testing: Concept taken- A toilet soap in the high price sector that contain jasmine fragrance and made from pure vegetable oils Testing was done with the approach of standard test markets Product development: Task was given to R & D to develop two different jasmine perfumes, with better impact than perfume of competitive brand. Market testing: Test the product in markets which are responsive, like Indore as well as in markets which are not responsive to this product, like Hyderabad. Team decided to run the test for a period of 9-12 months. Commercialization: The company will go for commercialization, only after the test results . Extension of product nationally was based on performance in test market. Sales of the companys existing brand was used as benchmark to evaluate the performance of new product. 2. Launch of product nationally: product should be launched with some consideration- - Focus more on income group A and that too more on non responsive states, as they can make the overall strategy in loss. - Target Jaimala customers in responsive state like Indore, as Sehra is not able to gain share from Jaimala.