Report on Summer Training

BANKING OPERATION
IN AXIS BANK



In partial fulfillment of the
Requirements for the award of Degree of
Master of Business Administration
Batch 2010 - 2012

UNIVERSITY BUSINESS SCHOOL
PANJAB UNIVERSITY REGIONAL CENTRE
LUDHIANA
1 P a g e
PRE!ACE
ummer training is a !er" important part of an MBA curriculum# It pro!ides an optimistic
iconograph" for $%uture& e'istence through which students are a(le to see the real industrial
en!ironment which gi!es an opportunit" to relate theor" with practice#
I undertoo) two months training programme at A"IS BAN# $%AIN BRANCH
PANCH#ULA& and wor)ed on the pro*ect +Ban'ing Operation( at A)i( Ban',# -his report is
the )nowledge acquired (" me during this period of training#
2 P a g e
CERTI!ICATE O! !ACULTY GUIDE
-his is certif" that Mr# .itish /o"al0 student of MBA 1
st
12AR at 3.I42RI-1 BII.2
567780 83D6IA.A has undergone dissertation report under m" guidance#
-he report entitled +PR7 A.D 57. 7% 7.8I.2 -RADI./, has (een completed (" the
student to m" entire satisfaction#
%A538-1 /3ID29 PR7%27R 6A6I :AP77R
I/.A-3R29
DA-29
; P a g e
AC#NO*LEDGE%ENT
A Pro*ect usuall" falls short of its e'pectations unless guided (" the right person at the
right time# -his Pro*ect would not ha!e completed without the direct or indirect help and
guidance of such luminaries in A"IS BAN## -he" pro!ided us with the necessar" resources and
an en!ironment conduci!e for health" learning and training# -he" pro!ided us with the required
amount of freedom to e'ercise our s)ill under their a(le guidance#
At the outset0 I would li)e to ta)e this opportunit" to gratefull" ac)nowledge the
!er" )ind and patient guidance and encouragement I ha!e recei!ed from our Pro*ect /uide Mrs#
Preeti)a Mu*ral <7P2RA-I7. 62AD= > Mr# /aura! Rana <AI-A.- MA.A/2R= and
throughout their critical e!aluation and suggestion at e!er" stage of the Pro*ect0 this report could
ne!er ha!e reached its present form# I would li)e to e'tend m" than)s to m" college 3B0
8udhiana for the facilities a!ailed to me in terms of li(rar" wor)#
8ast (ut not least I would li)e to than) all the respondents for gi!ing their precious time
and rele!ant information and e'perience0 I required0 without which the Pro*ect would ha!e
(een incomplete#

? P a g e
INDE"
SR+ NO+ TOPIC PAGE NO+
CHAPTER , CO%PANY PRO!ILE
1#1 Introduction of a'is (an)
1#2 6istor" of A'is (an)
1#; Management of A'is (an)
1#? Milestone
CHAPTER - PR7@25- I.-R7D35-I7.
2#1 Pro*ect Introduction
2#2 Meaning of Aholesale Ban)ing operations
2#; Definitions of Ban)ing
2#? Meaning of Ban)ing
CHAPTER . PR7@25- R22AR56
;#1 Product of A'is Ban)
;#2 5ustomer er!ice in Ban)ing 7peration
;#; -raditional Ban)ing Acti!ities
;#? Accounting for Ban) Account
;#B 2conomic %unction
;#C Ban)ing 5hannels
;#D -"pes of In!estment Ban)
;#E Mortgage Ban)ing
;#F :15 <:now 1our 5ustomer=
CHAPTER / TRAINING CONCEPT
?#1 7rganiGation tructure of A'is Ban)
?#2 a!ing Account Information
?#; 5urrent Account Information
?#? -raining In Aholesale Ban)ing 7perations
B P a g e
CHAPTER 0 !INDINGS AND SUGGESTIONS
B#1 %indings
B#2 uggestion
B#; 5ompetitors
CHAPTER 1 CONCLUSION
CHAPTER 2 BIBLIOGRAPHY

C P a g e



ABOUT A"IS BAN#
D P a g e

CHAPTER ,
CO%PANY
PRO!ILE
#
A'is Ban) was the first of the new pri!ate (an)s to ha!e (egun operations in 1FF?0 after the
/o!ernment of India allowed new pri!ate (an)s to (e esta(lished# -he Ban) was promoted
*ointl" (" the Administrator of the specified underta)ing of the 3nit -rust of India <3-I - I=0 8ife
Insurance 5orporation of India <8I5= and /eneral Insurance 5orporation of India </I5= and
other four P3 insurance companies0 i#e# .ational Insurance 5ompan" 8td#0 -he .ew India
Assurance 5ompan" 8td#0 -he 7riental Insurance 5ompan" 8td# and 3nited India Insurance
5ompan" 8td#
-he Ban) as on ;1st March0 2011 is capitaliGed to the e'tent of Rs# ?10#B? crores with the pu(lic
holding <other than promoters and /DRs= at B;#C0H#
-he Ban)Is Registered 7ffice is at Ahmeda(ad and its 5entral 7ffice is located at Mum(ai# -he
Ban) has a !er" wide networ) of more than 12E1 (ranches <including 1CF er!ice
BranchesJ5P5s as on ;1st March0 2011=# -he Ban) has a networ) of o!er C2D0 A-Ms <as on
;1st March0 2011= pro!iding 2? hrs a da" (an)ing con!enience to its customers# -his is one of
the largest A-M networ)s in the countr"#
-he Ban) has strengths in (oth retail and corporate (an)ing and is committed to adopting the
(est industr" practices internationall" in order to achie!e e'cellence#

BUSINESS DESCRIPTION3
E P a g e
-he Ban)Is principal acti!ities are to pro!ide commercial (an)ing ser!ices
which include merchant (an)ing0 direct finance0 infrastructure finance0 !enture capital fund0
ad!isor"0 trusteeship0 fore'0 treasur" and other related financial ser!ices#
SUBSIDIARIES
-he Ban) has set up fi!e wholl"-owned su(sidiaries9
A'is ecurities and ales 8td#0
A'is Pri!ate 2quit" 8td#0
A'is -rustee er!ices 8td#0
A'is Asset Management 5ompan" 8td#
A'is Mutual %und -rustee 8td#
A'is ecurities and ales 8td# was set up in Decem(er 200B <originall" incorporated as 3B8
ales 8td#0 renamed as A'is ales 8td# in 200Dand now rechristened as A'is ecurities and
ales 8td# on B April 2010= to mar)et credit cards and retail asset products# -he o(*ecti!e of
setting up the su(sidiar" was to (uild a specialiGed force of sales personnel and
optimiGeoperational efficienc" (" pro!iding greater control o!er the sales effort incompariso
n with a Direct ales Agent <DA= model# -he scope of acti!ities of the su(sidiar" has now
(een enlarged to include retail (ro)ing# In 7cto(er 200C0 the Ban) set up A'is Pri!ate 2quit"
8td#0 primaril" to carr" on the acti!ities of managing equit" in!estments and pro!ide
!enturecapital support to (usinesses# A'is -rustee er!ices 5ompan" 8td# was esta(lished in
Ma" 200E to engage in trusteeship acti!ities <e#g# acting as a de(enture trustee0 the trustee to
!arious securitiGation trusts as well as other trusteeship (usinesses=#A'is Asset Management
5ompan" 8td# was set up primaril" to carr" on the acti!ities of managing a mutual fund
(usiness in @anuar" 200F and in the same "ear0 A'is Mutual %und -rustee 8td# was set up0
to act as the trustee for the mutual fund (usiness#
Joint Venture
F P a g e
K Bussan Auto %inance India Pri!ate 8imited Based on RBI guidelines0 details of transactions
with @oint 4enture 5ompanies are not disclosed since there is onl" one entit" J part" in this
categor"#
Promoter(
A'is Ban) 8td# has (een promoted (" the largest and the (est %inancial Institution of the
countr"0 3-I# -he Ban) was set up with a capital of Rs# 11B crore0 with 3-I contri(uting Rs#
100 crore0 8I5 - Rs# D#B crore and /I5 and its four su(sidiaries contri(uting Rs# 1#B crore
each#
SUUTI 4 S5are5o67ing -.+189
2rstwhile 3nit -rust of India was set up as a (od" corporate under the 3-I Act0 1FC;0 with a
!iew to encourage sa!ings and in!estment# In Decem(er 20020 the 3-I Act0 1FC; was
repealed with the passage of 3nit -rust of India <-ransfer of 3nderta)ing and Repeal= Act0
2002 (" the Parliament0 pa!ing the wa" for the (ifurcation of 3-I into 2 entities0 3-I-I and
3-I-II with effect from 1st %e(ruar" 200;# In accordance with the Act0 the 3nderta)ing
specified as 3-I I has (een transferred and !ested in the Administrator of the pecified
3nderta)ing of the 3nit -rust of India <33-I=0 who manages assured return schemes along
with C#DBH 3-C? Bonds0 C#C0H AR Bonds with a 3nit 5apital of o!er Rs# 1?1CD#BF
crores#
-he /o!ernment of India has appointed hri :# .# Prith!ira* as the Administrator of the
pecified underta)ing of 3-I0 to loo) after and administer the schemes under 3-I - I0 where
/o!ernment has continuing o(ligations and commitments to the in!estors0 which it will
uphold#

HISTORY O! A"IS BAN#
10 P a g e
,::.3 -he Ban) was incorporated on ;rd Decem(er and 5ertificate of (usiness on 1?th
Decem(er# -he Ban) transacts (an)ing (usiness of all description# 3-I Ban) 8td# was
promoted (" 3nit -rust of India0 8ife Insurance 5orporation of India0 /eneral Insurance
5orporation of India and its four su(sidiaries# -he (an) was the first pri!ate sector (an)
toget a license under the new guidelines issued (" the RBI#
,::23 -he Ban) o(tained license to act as Depositor" Participant with.D8 and applied for
registration with 2BI to act as L-rustee toDe(enture 6oldersI# Rupees 100 crores was
contri(uted (" 3-I0 therest from 8I5 Rs D#B crores0 /I5 and its four su(sidiaries Rs 1#B
crores each#
,::83 -he Ban) has 2E (ranches in ur(an and semi ur(an areas as on ;1
st
@ul"# All the
(ranches are full" computeriGed and networ)ed through 4A-# A-M ser!ices are a!aila(le
in 2D (ranches# -he Ban) came out with a pu(lic issue of 10B00000000 .o# of equit" shares
of Rs10 each at a premium of Rs 11 per share aggregating to Rs ;1#B0crores and 7ffer for
sale of 20000000000 .o# of equit" shares for cash ata price of Rs 21 per share# 7ut of the
pu(lic issue 20200000 shares were reser!ed for allotment on preferential (asis to emplo"ees
of 3-I Ban)# Balance of ;0?D0E00000 shares were offered to the pu(lic# -he compan" offers
A-M cards0 using which account-holders can withdraw mone" from an" of the (an)Is A-Ms
across the countr" which is inter-connected (" 4A-# 3-I Ban) has launched a new retail
product with operational fle'i(ilit" for its customers# 3-I Ban) will sign a co-(rand
agreement with the mar)et0 leader0 5iti(an) .A for entering into the highl" promising credit
card (usiness# 3-I Ban) promoted (" IndiaIs pioneer mutual fund 3nit -rust of India along
with 8I50 /I5 and its four su(sidiaries#
,:::9 3-I Ban) and 5iti(an) ha!e launched an international co-(randed 5redit card# 3-I
Ban) and 5iti(an) ha!e come together to launch an international co-(randed credit card
under the Master 5ard um(rella# 3-I Ban) 8td has inaugurated an offsite A-M at Asho)
.agar here0 ta)ing the total num(er of its offsite A-Ms to 1;#m
-;;;9 -he Ban) has announced the launch of -ele-Depositor" er!ices for Its depositor"
clients# 3-I Ban) has launch of Li5onnectI0 its Internet (an)ing Product# 3-I Ban) has
signed a memorandum of understanding with equit"master#com for e-(ro)ing acti!ities of
11 P a g e
the site# Infinit"#com financial ecurities 8td#0 an e-(ro)ing outfit is -"ping up with 3-I
Ban) for a (an)ing interface# /eo*it ecurities 8td0 the first compan" to start online trading
ser!ices0 has signed a Mo3 with 3-I Ban) to ena(le in!estors to (u"Msell demat stoc)s
through the compan"Is we(site# India (ulls ha!e signed a memorandum of understanding
with 3-I Ban)# 3-I Ban) has entered into an agreement with toc) 6olding 5orporation of
India for pro!iding loans against shares to 565I8Is customers and funding in!estors in
pu(lic and rights issues# I5RA has upgraded the rating 3-I Ban)Is RsB00crore certificate of
deposit programmed to A1N# 3-I Ban) has tied up with 8>- -rade#com for pro!iding
customiGed online trading solution for (ro)ers#
-;;,9 3-I Ban) launched a pri!ate placement of non-con!erti(le de(entures to rise up to
RsDBcrores# 3-I Ban) has opened two offsite A-Ms and one e'tension counter with an
A-M in Mangalore0 ta)ing its total num(er of A-Ms across the countr" to ;BB# 3-I Ban)
has record the C2 per cent rise in net profit for the quarter ended eptem(er ;00 20010 at
Rs;0#FBcrore# %or the second quarter ended eptem(er ;00 20000 the net profit was
Rs1F#0Ecrore# -he total income of the (an) during the quarter was up B; per cent at
Rs;CC#2Bcrore#
-;;-9 3-I Ban) 8td has informed B2 that hri B R Barwale has resigned as a Director of
the Ban) w#e#f# @anuar" 020 2002# A 5 hah0 former chairman of Ban) of Baroda0 also
retired from the (an)&s (oard in the third quarter of last "ear# 6is place continues to (e
!acant# MDamodaran too) o!er as the director of the (oard after ta)ing in therein of 3-I# B
Pandit has also *oined the (an)&s (oard su(sequent to the retirement of : / 4assal# 3-I
Ban) 8td has informed that hri Paul %letcher has (een appointed as an Additional Director
.ominee of 5D5 %inancial er!ice <Mauritius= 8td of the Ban) and hri Donald Pec) has
(een appointed as an Additional Director <nominee of outh Asia Regional %und= of the
Ban)# 3-I Ban) 8td has informed that on la"ing down the office of 5hairman of 8I5 on
(eing appointed as 5hairman of 2BI0 hri / . Ba*pai0 .ominee Director of 8I5 has
resigned as a Director of the Ban)#
-;;-9 B Paran*pe > A(id 6ussain cease to (e the Directors of 3-I Ban)# 3-I Ban) 8td has
informed that in the meeting of the Board of Directors following decisions were ta)en9 Mr
1ash Maha*an0 4ice 5hairman and Managing Director of Pun*a( -ractors 8td were
12 P a g e
appointed as an Additional Director with immediate effect# Mr . 5 inghal former 4ice
5hairman and Managing Director of 5I5I was appointed as an Additional Director with
immediate effect# AB. Amro0 3-I Ban) in pact to share A-M# 3-I Ban) 8td has informed
B2 that a meeting of the Board of Directors of the Ban) is scheduled to (e heldon 7cto(er
2?0 2002 to consider and ta)e on record the unaudited half "earl"Jquarterl" financial results
of the Ban) for the half "earJOuarter ended eptem(er ;00 2002# 3-I Ban) 8td has
informed that hri @ M -ri!edi has (een appointed as an alternate director to hri Donald
Pec) with effect from .o!em(er 20 2002# and its four su(sidiaries# -he (an) was the first
pri!ate sector (an) to get a license under the new guidelines issued (" the RBI#
-;;.9 3-I Ban) 8td has informed B2 that at the meeting of the Boardof Directors of the
compan" held on @anuar" 1C0 200;0 hri R . Bharadwa*0 Managing Director of 8I5 has
(een appointed as an Additional Director of the Ban) with immediate effect#- 3-I Ban)0 the
pri!ate sector (an) has opened a (ranch at .ellore# -he (an)Is 5hairman and Managing
Director0 Dr P#@# .a"a)0 inaugurating the (an) (ranch at /- Road on Ma" 2C# pea)ing on
the occasion0 Dr .a"a)s aid# -his mar)s another step towards the e'tensi!e customer
(an)ing focus that we are pro!iding across the countr" and reinforces our commitment to
(ring superior (an)ing ser!ices0 mar)ed ("con!enience and closeness to customers# -3-I
Ban) 8td# has informed the 2'change that at its meeting held on @une 2B0 200; the B7D
ha!e decided the following9 1= -o appoint Mr# A - Pannir el!am0 former 5MD of 3nion
Ban) of India and Prof# @a"anth 4arma of the Indian Institute of Management0 Ahmeda(ad
as additional directors of the Ban) with immediate effect# %urther0 Mr# Pannir el!am will (e
the nominee director of the Administrator of the specified underta)ing of the 3nit -rust of
India <3-I-I= and Mr# @a"anth 4arma will (e an Independent Director# 2= -o issue .on-
5on!erti(le 3nsecured Redeema(le De(entures up to Rs#100crs0 in one or more tranches as
the Ban)Is -ier - II capital# -3-I has (een authoriGed to launch 1C A-Ms on the Aestern
Railwa" tations of Mum(ai Di!ision# -3-I filed suit against financial institutions I%5I 8td
in the de(t reco!er" tri(unal at Mum(ai to reco!er Rs#EBcr in dues# -3-I (an) made an
entr" to the %ood 5redit ProgrammeP it has made an entr" into the BF cluster which includes
pri!ate sector0 pu(lic sector0 old pri!ate sector and co-operati!e (an)s# -hri A*eet Prasad0
.ominee of 3-I has resigned as the director of the (an)# -Ban)s 5hairman and MD Dr# P# @#
1; P a g e
.a"a) inaugurated a new (ranch at .ellore#-3-I (an) allots shares under 2mplo"ee toc)
7ption cheme to its emplo"ees# -3n!eils pre-paid tra!el card I4isa 2lectron -ra!el
5urrenc" 5ardI -Allotment of BEF2;equit" shares of Rs 10 each under 27P# -3-I Ban) ties
up with 3: go!t fund for contract farm in -hri B Pandit0 nominee of the Administrator of
the pecified 3nderta)ing of the 3nit -rust of India<3-I-I= has resigned as a director from
the Ban) wef .o!em(er 120200;# -3-I Ban) un!eils new A-M in i))im#
-;;/9 5omes out with Rs#B00mn 3nsecured Redeema(le .on-5on!erti(le De(enture Issue0
issue full" su(scri(ed -3-I Ban) 8td has informed that hriA*eet Prasad0 .ominee of the
Administrator of the pecified 3nderta)ing of the 3nit -rust of India <3-I - I= has (een
appointed as an Additional Director of the Ban) w# e# f# @anuar" 200200?#-3-I Ban) opens
new (ranch in 3dupi-3-I Ban)0 /eo*it in pact for trading platform in Oatar -3-I Ban) ties
up with hriram /roup 5os-3n!eils premium pa"ment facilit" through A-Ms applica(le to
8I5 3-I Ban) customers QMetal *unction <M@=- the online trading and procurement *oint
!enture of -ata teel and teel Authorit" of India<AI8=- has roped in 3-I Ban) to start off
own equipment for -ata teel#-DI2B78D "stems Pri!ate 8td0 a wholl" owned su(sidiar"
of Die(old Incorporated0 has secured a ma*or contract for the suppl" of A-Ms ser!ices to
3-I Ban) -6B5 completes acquisition of 1?#CH sta)e in 3-IBan) for #C m -3-I Ban)
installs A-M in -hiru!ananthapuram Q8aunches Remittance 5ardI in association with
Remit2India0 a Ae( site offering mone" transfer ser!ices
-;;09 3-I Ban) enters into a (anc assurance partnership with Ba*a*AllianG /eneral for
selling general insurance products through its (ranch networ)# 3-I Ban) launches its first
atellite Retail Assets 5entre <RA5= in :arnata)a at Mangalore#
-;;19 3B8 sets up (ranch in @aipur -3-I Ban) un!eils priorit" (an)ing lounge#
%ILESTONES
%ar4;8 A'is Ban) launches Platinum 5redit 5ard0 IndiaIs first 2M4 chip (ased card#
De<4;2 A'is Ban) gets AAA .ational 8ong--erm Rating from %itch Ratings#
1? P a g e
Sept4;2 A'is Ban) ties up with Banque Pri!Re 2dmond de Rothschild 2urope for Aealth
Management#
Ju6=4;2 3-I Ban) re-(rands itself as A'is Ban)#
Ju6=4;2 3-I Ban) successfull" raises 3D 10B0 million#
Ju6=4;2 3-I Ban) ties up with -ata Motors 8td# for 5ar 8oans#
June4;2 3-I Ban)Is e'pansion into Asia supported (" %R#
%a=4;2 3-I Ban) launches Ipice RewardsI on the (an)cards - IndiaIs first-e!er merchant-
supported rewards program#
De<4;0 3-I Ban) wins International %inancing Re!iew <I%R= Asia IIndia Bond 6ouseI
award for the "ear 200B#
O<t4;0 3-I Ban) e'tends (an)ing ser!ices to the rural mil) producers in Anand and :heda
districts in /u*arat#
Ju6=4;0 3-I Ban) and 4isa International launch Mo(ile Refill facilit" - An"time0 An"where
Pre-Paid Mo(ile Refill for all 4isa 5ardholders in India#
%a=4;0 3-I Ban) and Ba*a* AllianG *oin hands to distri(ute general insurance products#
Apr4;0 3-I Ban) launches mart Pri!ilege - a special (an) account designed for women#
%ar4;0 M-.8 ties up with 3-I Ban) for pa"ment of telephone (ills through theBan)Is
A-M networ)#
%ar4;0 3-I Ban) gets listed on the 8ondon toc) 2'change0 raises 3S 2;F#;0million
through /lo(al#
%ar4;0 Depositar" Receipts </DRs=#
!e>4;0 3-I Ban) appointed (" /o!ernment of :arnata)a as the sole (an)er forth
Bangalore 7ne <B1= pro*ect#
!e>4;0 3-I Ban) launches a powerful !ersion of :isan 5redit 5ard#
Jan4;0 3-I Ban) ties up with Remit2India to launch the Remittance 5ard#
%ar4;/ 3-I Ban) ena(les premium pa"ment of 8I5 policies through its A-Ms#
!e>4;/ Bilateral arrangement (etween tate Ban) of India
!e>4;/ 3-I Ban) <(" pursuing a proacti!e strateg" of forging (ilateral agreements and
(eing a progressi!e pla"er in the multi-lateral consortiums for shared A-M networ)= offers
its customers access too!er D000 A-Ms across the countr" - the largest to (e offered (" an"
(an) in India so far# De<4;. Ban) inaugurated its A-M at -hegu near the .athula Pass in
1B P a g e
i))im# -his A-M is at the highest altitude in India#
Sep4;. -he Ban)Is A-Ms across the countr" crosses the thousand mar)ep-0; Ban)
launches the -ra!el 5urrenc" 5ard#
Aug4;. -he Ban)Is De(it 5ard crosses the one million mar)#
Aug4;. -otal Ad!ances cross Rs D0000 5rore#
%a=4;. Ban) declares a net profit of Rs 1F2#1E crores for %10;0 a growth of ?;H o!er the
pre!ious "ear#
%ar4;. Ban) signs Agreement with 2mplo"ees Pro!ident %und 7rganiGation<2P%7= for
dis(ursement of Pension#
%ar4;. Ban) crosses the E00 A-M mar)Mar-0; -he Ban) issues ;0E;0C20E;? full" paid up
equit" shares totalling to Rs#1C?#00crores0 through aMar-0; Preferential offer to 8ife
Insurance 5orporation of India <now constituting 1;#B?H of Mar-0; the Ban)Is e'panded
equit"=0 5iticorp Ban)ing 5orporation0 Bahrain<holding ;#E?H=0 5hris 5apital I0Mar-0;
8850 Mauritius <holding ;#E?H= and :arur 4"s"a Ban) 8td#<constituting1#00H= -he Ban)
also Increases the authoriGed share capital of the Ban) from Rs#2;0crores to Rs#;00crores#
!e>4;. Ban)0 in a pioneering mo!e0 launches the A- PAR 5heque facilit"0 free of cost0 for
all its a!ings Ban) customers#
!e>4;. Ban) wins mandate to set up 1? A-Ms at the Aestern Railwa" stations along the
Mum(ai di!ision#
O<t4;- Ban) launches 5orporate i5onnectT - the Internet Ban)ing facilit" for5orporateAug-
02 Ban) signs Mo3 with B.8 regarding (ill collection ser!ices across the countr" through
(oth online and offline channels#
Apr4;- Ban) opens its B00th A-M#
%ar4;- Deposits 5ross Rs#120 0005rore#
Jan4;- -he Ban)Is 100th (ranch opens at -uticorin0 -amilnadu#
Jan4;- -he Ban) opens an A-M at the /ol Da)-:hana0 i#e# the .ew Delhi /P70 ma)ing it
the first instance of a commercial (an) setting up an A-M at an" post-office in the countr"#
De<4;, -otal Ad!ances cross RsB00005rore#
No?4;, -he deposit (ase for the Ban) crosses Rs#1000005rore#
Sep4;, Pri!ate placement of 2CH sta)e in the Ban) to 5D5 5apital Partners# 3-I holding
reduces to ??#EEH#
1C P a g e
Aug4;, Ban) signs Mo3 with India Post for introducing !alue added financial products and
ser!ices to customers of (oth organiGations0 including setting up of 3-I Ban) A-Ms in post
offices#
Ju6=4;, Ban) ties up with /o!t of Andhra Pradesh for collection of commercialta'Dec-00
Ban) opens its 200th A-M# It (ecomes the 2nd largest A-M networ) in the countr"0 a
position held e!en toda"#
O<t4;; Ban) (ecomes full" networ)ed@ul"-00 2-commerce initiati!es announced#
Ju6=4;; %inancial Ad!isor" er!ices offered (eginning with mar)eting of 3 C?#
Apr4;; 3-I Ban) calls off its proposed merger with /lo(al -rust Ban) and surges ahead on
its own#
Apr4;; Ban) launches its Internet (an)ing module0 i5onnect Retail loans introduced for the
first time (" the Ban)#
%ar4;; Profits cross RsB0crore mar) for the first time#
!e>4;; Ban) adopts %inacle software from Infos"s for core (an)ing#
Jan4;; Dr#P#@ .a"a) ta)es o!er as 5hairman and Managing Director from hri upri"a
/upta#
Sep4:: 5ash management ser!ices <5M= launched0 5o (randed credit cardlaunched#
%ar4:: Deposits cross Rs#;000 crores#
Sep4:8 3-I Ban) goes pu(lic with a Rs#D1crore pu(lic issueP Issue o!er-su(scri(ed 1#2
times0 o!er 1 la)h retail in!estors# 3-I holding reducesto C0#EBH#
Jun4:1 5rosses Rs#1000 crore deposit mar)#
%ar4:0 5ompletes first profita(le "ear in operation#
Apr4:/ %irst (ranch of 3-I Ban) inaugurated at Ahmeda(ad (" Dr# Manmohan ingh0
6onI(le %inance Minister0 /o!ernment of India#
De<4:. 3-I Ban) comes into (eing#
De<4:. Registered office at Ahmeda(adP 6ead office at Mum(ai#
PRODUCTS O! A"IS BAN#
K 2as" Access a!ing Account
K a!ing Account for Aomen
1D P a g e
K Prime a!ing Account
K enior 5itiGens a!ing Account
K Priorit" Ban)ing
K 5orporate alar" Account
K -rust J./7s a!ing Account
K Resident %oreign 5urrenc" Account
K 7nline -rading Account
K 5urrent Account
K -erm Deposits
K 8oc)er %acilities
K .RI er!ices
K Depositor" er!ices
K %inancial Ad!isor" er!ices
K Aealth Management er!ices
K Insurance olutions Q 8ife and /eneral
K Retail 8oans
K 5redit 8oans
K -ra!el 5urrenc" 5ards
%AIN SERVICES O! A"IS BAN#
K 87A. A/AI.- 6AR2
K 2A1 A552 A4I./ A5573.-
K 2.I7R PRI4I82/2
1E P a g e
K -R3-J./7 A4I./ A5573.-
K U2R7 BA8A.52 A4I./ A5573.-
K A8AR1 P7A2R
K P7A2R A83-29 A salute to the defence forces
K .7.-R2ID2.- <2V-2R.A8= .R2 A4I./ A5573.-9
K 87A.
K -3D1 P7A2R
K M7BI82 BA.:I./
-he Ban) has strengths in (oth retail and corporate (an)ing and is committed to adopting
the (est industr" practices internationall" in order to achie!e e'cellence#
!EATURES
K An=@5ere Ban'ing- 7ur 5urrent Account allows "ou to (an) from all our (ranches and
e'tension counters# 1ou can deposit cash0 withdraw cash0 deposit cheques0 and issue Iat-parI
cheques at an" of our (ranches# o (an) at "our own con!enienceW
K In(tant !un7 Tran(Aer4 1ou can transfer funds instantl" (etween an" of our (ranches#
%unds transfers can (e effected online0 right from "our des)top0 through our internet (an)ing
1F P a g e
ser!ices#
K Ban'ing- A'is Ban) presents 5orporate i5onnect - a unique .et Ban)ing platform
Internet for its current account customers# A!aila(le with multiple user IDs0 depending on
"our needs# Access "our account at an" time form an"where# 1ou can transfer funds to "our
own accounts or to third part" accounts within A'is Ban) > Inter Ban) co!ering o!er
2B0000 (ranches of !arious (an)s# 5orporate i5onnect also permits transaction initiation ("
one user and appro!al (" another# 1ou can also e'ecute (ul) pa"ments li)e salar" and
commission across A'is Ban) networ)0 right from "our des)top#
K At4Par $%u6ti<it=& C5eBue>oo'4 2n*o" the (enefits of multicit" cheque(oo) with A'is
Ban)Is current accounts# 1ou can issue cheques pa"a(le at par at all our (ranches across the
countr"# 1our cheques will (e treated as local cheques at more than ;DB locations as on
@anuar" ;10 200E#
K AT% or De>it Car74 Aith e!er" 5urrent Account <for proprietar" and partnership
concerns=0 "ou can a!ail upto 2 A-M cum De(it cards0 which allow "ou round the cloc)
access to "our account from an" of all our A-Ms all o!er the countr"# 1ou can withdraw
upto Rs?00000 a da"#
K !ree %ont56= A<<ount Statement- B" courier and dail" on email#
K %o>i6e Ban'ing4 Mo(ile Ban)ing will ena(le "ou to (an) with us through "our mo(ile
phone irrespecti!e of where "ou are#
K P5one Ban'ing4 Phone (an)ing or -ele-(an)ing ser!ice can help "ou access "our account
from "our telephone an"time "ou want#
A'is Ban) is one of the fastest growing (an)s in the countr" and has an e'tremel"
competiti!e and profita(le (an)ing franchise e!idenced ("9 5omprehensi!e portfolio of
(an)ing ser!ices including 5orporate 5redit0 Retail Ban)ing0 Business Ban)ing0 5apital
Mar)ets0 -reasur" and International Ban)ing
PRIORITY BAN#ING

Priorit= A((i(t4 Priorit" Assist from A'is Ban) Priorit" Ban)ing is committed to offering
"ou the (est and ta)ing the relationship (e"ond (an)ing# Aith this in mind0 we ha!e
associated with International 70 the worldIs leading assistance compan"0 to offer "ou a
wide range of special assistance ser!ices#
20 P a g e
Tra?e6 A((i(t4 Inoculation and !isa requirement information - /et information concerning
!isa and inoculation requirements for foreign countries0 as specified from time to time in the
most current edition of Aorld 6ealth 7rganiGation Pu(lication X4accination 5ertificates
Requirements and 6ealth Ad!ice for International -ra!elX <for inoculations= and the XAB5
/uide to International -ra!el InformationX <for !isas=#
Per(ona6 A((i(t4 5ourier ser!ice assistance - International 7 will assist in arranging for
courier ser!ices to send documents or parcels to "our famil" or (usiness associates in India#
8egal referral - International 7 will pro!ide "ou with the contact details of law"ers and
legal practitioners in India# International 7 will howe!er not gi!e an" legal ad!ice#
Arrangement for appointment with law"ers - Arrange for appointments with law"ers in
India# All related e'penses shall (e (orne (" the 3ser# chool or college related information
assistance - Information related to schools and colleges in India# 6o((" and leisure clu(s
assistance - Information regarding ho((" and leisure clu(s in India#
Home A((i(t- Pest control assistance - Referral information on pest control ser!ice pro!iders
and their charges and e!en arrange for a house call if requested# 6ome cleaning assistance -
Information on ser!ice pro!iders for house)eeping ser!ices and their charges and e!en
arrange for a house call if requested# 6ome nursing care assistance - Information on
registered nurses to pro!ide nursing careto "ou at "our doorstep# 2lectric gadget repair
assistance - 5ontact details of technicians and repair shops for all domestic appliances#
International 7 will also assist "ou in arranging for a house call0 if requested#

%e7i<a6 A((i(t- -elephone medical ad!ice - 7!er the phone medical ad!ice and assistance#
Medical ser!ice pro!ider referral - Information on contact details and office hours
of ph"sicians0 hospitals0 clinics0 dentists and dental clinics# /uarantee of medical e'penses
incurred on "our (ehalf during hospitalisation -International 7 will assist "ou ("
guaranteeing medical e'penses incurred in the e!ent of hospitaliGation0 on "our
(ehalf Arrangement of emergenc" medical e!acuation - International 7 will arrange for
21 P a g e
the pro!ision of air andJor surface transportation0 medical care during transportation0
communications and all usual ancillar" ser!ices required to mo!e a patient to the nearest
hospital in India where appropriate medical care is a!aila(le#
PRIORITY DEBIT CARD4 -he Priorit" Ban)ing De(it 5ard is an International 4isa
De(it card meant e'clusi!el" for Priorit" Ban)ing customers# It comes with a host of
enhanced (enefits0 which include9
!ree u(age Vi(a AT%( at a66- -he Priorit" Ban)ing de(it card gi!es "ou free usage at all
4isa A-Ms in India0 e!en at A-Ms of other (an)s#
Cero !ue6 (ur<5arge- 1our Priorit" Ban)ing de(it card allows "ou Gero fuel surcharge
<normall" 2#BH of the transaction amount= across petrol pumps in India
In(tant I7entiAi<ation4 -he aestheticall" designed photo-signature de(it card with the
Priorit" Ban)ing logo would identif" "ou as our Priorit" Ban)ing customer at an" of our
(ranches across India where the ser!ice is (eing offered# It would also help "ou a!ail of the
!arious lifest"le pri!ileges we offer from time to time#
Hig5er Tran(a<tion Limit(- 2speciall" for Priorit" Ban)ing De(it cardholders0 the dail"
A-M 5ash Aithdrawal 8imit has (een enhanced to Rs B00000 per da" at all A'is Ban)
A-Ms# -he dail" P7 limit is Rs10DB0000 at Merchant 2sta(lishments0 su(*ect to the
(alances held in the account#
No I((uan<e C5arge(4 .o issuance or annual charges for the primar" holder of the De(it
5ard#
!ree A774on Car7- -he *oint holder of the Priorit" Ban)ing De(it 5ard also gets a free
Priorit" Ban)ing De(it 5ard# %or more than one card0 there would (e a nominal fee charged
<as per tariff rates=# En5an<e7 In(uran<e Co?erage- -he card comes with a free enhanced
Personal Accident Insurance co!erage of RsBlacs0 and a com(ined 8ost 5ard 8ia(ilit" and
Purchase Protection co!erage of upto Rs2lac# <-he insurance co!er will come in force onl"
after "ou ma)e "our first successful pa"ment transaction at an" merchant esta(lishment#=
22 P a g e
E)<6u(i?e OAAer(- Ae regularl" tie up with leading restaurants0 shopping esta(lishments0
hotels0 resorts etc0 to (ring "ou e'clusi!e discounts and offers from time to time# -hese
offers would (e !alid onl" when "ou utiliGe "our Priorit" Ban)ing De(it 5ard to ma)e the
pa"ments#
Re@ar7( Program4 -he Priorit" Ban)ing De(it 5ard Rewards Program will allow "ou to
earn reward points on "our total P7 spend at merchant outlets# -he accumulated reward
points can (e redeemed for a selected gift li)e gift coupons from leading retailers0
restaurants0 international (rands0 leather products0 cosmetics etc# 1ou will earn 1 reward
point for e!er" Rs 100 of P7 3sage on "our Priorit" Ban)ing De(it 5ard# 1ou can start
redeeming after "ou ha!e accumulated 200 reward points#
-/4Hour Emergen<= He6p6ine- 1ou can call our 2mergenc" 6elpline for 5ard Bloc)ing F1-
22- CDFEDD00# 7ur 5ustomer er!ice 2'ecuti!es will assist "ou#
LOC#ERS3 -he Ban) pro!ides loc)ers in !arious siGes on a rental (asis#
AD4A.-A/29
K 8oc)ers a!aila(le in !arious siGes#
K .o deposits are required to a!ail a loc)er# -he customers should *ust open an account and
get the loc)er facilit"#
K Direct de(its for loc)er rentals from the account rid the customer from the hassles in
writing out cheques#
K 2'tended (an)ing hours to operate loc)ers#
K 5ompetiti!e rentals
DEPOSITS3
-he (an) offers fi'ed and term deposits#
,+ !I"ED DEPOSITS3 %i'ed deposits are those in which deposit amount remains for
certain period# -he minimum deposit is Rs100 000 and the minimum tenure period is
Cmonths#
2; P a g e
!I"ED DEPOSIT SCHE%ES3
R2I.42-M2.- D2P7I-9 In a rein!estment deposit0 the interest accrued to the deposit
at the end of each quarter is in!ested along with the principal# -he tenure of deposit must (e
a minimum of C months# At the end of the quarter0 the interest and the principal are (oth
rolled o!er0 and the interest is calculated on the total sum# Income ta' is deducted at source#
A3-7MA-I5 R788742R9 -he maturit" amount is automaticall" rolled o!er as per the
option gi!en in the Account 7pening %orm <A7%=# 7nl" the maturit" amount or maturit"
amount along with interest is rolled o!er as per the customer option#
7n or (efore the maturit" date0 customers can ma)e the following changes in the rollo!er
instructions of the deposit9
5hange in tenure#
5hange in maturit" instruction
5hange in pa"ment instruction
5hange in principal <onl" reduced amount=
5hange rollo!er of principal to rollo!er of principal N Interest0 or !ice !ersa
-+ RECURING DEPOSITS3 Recurring Deposit scheme allows the customer to sa!e
through regular monthl" deposits of fi'ed sum o!er a fi'ed period of time#
.+ ENCASH -/4 -he 2.5A6 2? <%le'i Deposits= gi!es the liquidit" of a a!ings Account
coupled with high earnings of a %i'ed Deposit#
/+ TA" SAVER !I"ED DEPOSIT3 -his product has (een designed according to the
/o!ernment&s announcement for ta' (enefit to (an)s term deposits uJs E05 of I- Act0 1FC1
!ide .otification num(er 20;J200C and so 1220 <2= dated 2EJ0DJ200C
LOANS3
-he (an) has se!eral loan products0 which (enefits customers in se!eral fields#
,+ HO%E LOAN $PO*ER HO%E&3 Power 6ome puts an end to Real 2state trou(les#
%2A-3R29
2? P a g e
Attracti!e interest rates#
Balance -ransfer facilit"#
Doorstep ser!ice#
7ption to choose from floating rate or fi'ed rate#
%ree Propert" and Personal accident insurance#
-+ PERSONAL LOAN $PERSONAL PO*ER&3 A personal loan pro!ides quic) cash for
meeting personal requirements#
%2A-3R29
8oans for salaried and self-emplo"ed indi!iduals#
pecial loans for doctors0 chartered accountants0 engineers0 architects0 5 and I5AA#
8oans are a!aila(le from RsB00000 to Rs20 la)hs#
Repa"ment tenures from 12 to C0 months#
Attracti!e interest rates#
%ree personal accident insurance co!er with personal loan#
8oans can (e used for an" purpose with no questions as)ed regarding the end use of the
loan#
A (alance transfer facilit" a!aila(le for those who want to retire an" higher cost de(t#
8oans a!aila(le against repa"ment trac) record of an" e'isting auto0 personal or home loan#
2B P a g e
8oans a!aila(le against proof of life insurance polic" or premium receipts#
Uero (alance B account facilit" for personal loan customers#
imple procedure0 minimal documentation and quic) appro!al#
.+ LOAN AGAINST PROPERTY3 8oan is rendered against propert" for (oth commercial
and non-commercial requirements#
8oan against propert" for residential purpose#
8oan against propert" for commercial purpose#
8oan for purchase of commercial propert"#
/+ LOAN AGAINST SECURITY3 8oan is gi!en against securities li)e shares0 mutual
funds0 .50 :4P and 8A policies#
0+ CAR LOAN $PO*ER DRIVE&
1+ T*O4*EELER LOAN
2+ STUDY LOAN3 tud" Power aims to pro!ide financial support to deser!ing students for
pursuing higher professional or technical education in India and a(road# -he Mone" would
(e pro!ided to students who ha!e o(tained admission to career-oriented courses e#g#0
medicine0 engineering0 management etc#0 either at the graduate or post-graduate le!el#
2C P a g e
8+ CONSU%ER LOAN3 -his scheme will help the customer in acquiring consumer
dura(les li)e -#40 Aashing machine etc#
%ISSION AND VALUES
%i((ion
5ustomer ser!ice and product inno!ation tuned to di!erse needs of indi!idual and corporate
clientele#
5ontinuous technolog" up gradating while maintaining human !alues#
Progressi!e glo(aliGation and achie!ing international standards#
2fficienc" and effecti!eness (uilt on ethical practices#
5ustomer atisfaction through pro!iding qualit" ser!iceeffecti!el" and efficientl"#
Core Va6ue(
+mile0 it enhances an indi!idual&s face !alue, is a ser!ice qualit" stressed on Periodic
5ustomer er!ice Audits#
Ma'imiGation of ta)eholder !alue#
uccess through -eamwor)0 Integrit" and People#
VISION -;,03
-o (e the preferred financial solutions pro!ider e'celling in customer deli!er" through
insight0 empowered emplo"ees and smart use of technolog"#
2D P a g e
2E P a g e

CHAPTER 2
PROJECT

INTRODUCTION
-+- %EANING O! *HOLESALE BAN#ING
OPERATIONS
-he Aholesale Ban)ing contains products sold to large and middle
mar)et commercial companies0 as well as to consumers on a wholesale
(asis# -his includes lending0 treasur" management0 mutual funds0
asset-(ased lending0 commercial real estate0 corporate and
institutional trust ser!ices0 and in!estment (an)ing through Aells
%argo ecurities# -he compan" also owns Baring ton Associates0 a
middle mar)et in!estment (an)# Aells %argo historicall" has a!oided
large corporate loans as stand-alone products0 instead requiring that
(orrowers purchase other products along with loansYwhich the (an)
sees as a loss leader# 7ne area that is !er" profita(le to Aells0
howe!er0 is asset-(ased lending9 lending to large companies using
assets as collateral that are not normall" used in other loans# -his can
(e compared to su(prime lending0 (ut on a corporate le!el# -he main
(rand name for this acti!it" is XAells %argo %oothill0X and is regularl"
2F P a g e
mar)eted in tom(stone ads in the Wall Street Journal# Aells %argo also
owns 2astdil ecured0 which is descri(ed as a Xreal estate in!estment
(an)X (ut is essentiall" one of the largest commercial real estate
(ro)ers for !er" large transactions <such as the purchase and sale of
large 5lass-A office (uildings in central (usiness districts throughout
the 3nited tates=#
T5e @5o6e(a6e >an'ing operation( <on(i(t oA t5e Ao66o@ing
tran(a<tion(3
1# 7pening of Account
2# Issue of 5hec) (oo)
;# International De(it J 5redit 5ard
?# Issue of Demand Draft <DD=
B# .et (an)ing
C# e-mail statement
D# phone (an)ing
E# Insta Ouer"
F# Insta Alert
10# Bill pa"
11# Pass(oo)
12# Ouarterl" Account tatement
1;# 8oan %acilit"
;0 P a g e
-+. DE!INITIONS O! BAN#ING
A (an) is a financial institution licensed (" a go!ernment# Its
primar" acti!it" is to lend mone"# Man" other financial acti!ities
were allowed o!er time# %or e'ample (an)s are important
pla"ers in financial mar)ets and offer financial ser!ices such as
in!estment funds#
Ban)ing can also (e defined as engaging in the (usiness of
)eeping mone" for sa!ings and chec)ing accounts or for
e'change or for issuing loans and credit#
-ransacting (usiness with a (an)P depositing or withdrawing
funds or requesting a loan#
Ban) - a suppl" or stoc) held in reser!e for future use <especiall"
in emergencies=
-+/ %EANING O! BAN#ING
An organiGation0 usuall" a corporation0 chartered (" a state or federal
go!ernment0 which does most or all of the following9 recei!es demand
;1 P a g e
deposits and time
deposits0 honors
instruments drawn on them0
and
pa"s interest on themP
discounts notes0 ma)es
loans0 and in!ests in
securitiesP collects chec)s0
drafts0 and notesP certifies
depositorIs
chec)sP and issues drafts and
cashierIs chec)s#
;2 P a g e

CHAPTER 3

PROJECT
RESEARC
H

.+, PRODUCT O! A"IS BAN#
Z 2as" Access a!ing Account
Z a!ing Account for Aomen
Z Prime a!ing Account
Z enior 5itiGens a!ing Account
Z Priorit" Ban)ing
Z 5orporate alar" Account
Z -rust J./7s a!ing Account
Z Resident %oreign 5urrenc" Account
Z 7nline -rading Account
;; P a g e
Z 5urrent Account
Z -erm Deposits
Z 8oc)er %acilities
Z .RI er!ices
Z Depositor" er!ices
Z %inancial Ad!isor" er!ices
Z Aealth Management er!ices
Z Insurance olutions Q 8ife and /eneral
Z Retail 8oans
Z 5redit 8oans
Z -ra!el 5urrenc" 5ards
Z Remittance 5ards
Z /ift 5ards
#
.+- Cu(tomer (er?i<e in Ban'ing Operation(
C5eBue Drop Bo) !a<i6it=
RBIIs 5ommittee on Procedures and Performance Audit on Pu(lic
er!ices has recommended that (oth the drop (o' facilit" and the
facilit" for ac)nowledgement of the cheques at the regular collection
counters should (e a!aila(le to customers and no (ranch should refuse
to gi!e an ac)nowledgement if the customer tenders the cheques at
the counters#
;? P a g e
I((ue oA C5eBue Boo'(3 -he 5ommittee has o(ser!ed that some
(an)s do not allow depositors to collect their cheque (oo) at the
(ranch (ut insist on dispatching the cheque (oo) (" courier to the
depositor# %urther0 it is stated (" the 5ommittee that the depositor
is forced to sign a declaration that a despatch (" the courier is at
the depositorIs ris) and consequence and that the depositor shall
not hold the (an) lia(le in an" manner whatsoe!er in respect of
such despatch of cheque (oo)# 5ommittee has o(ser!ed this as an
unfair practice and ad!ised (an)s to refrain from o(taining such
underta)ings from depositors# Ban)s should also ensure that
cheque (oo)s are deli!ered o!er the counters on request to the
depositors or his authoriGed representati!e#
Statement oA A<<ount( D Pa(( Boo'(3 -he 5ommittee has noted
that (an)s in!aria(l" show the entries in depositor&s pass(oo)s J
statement of accounts as XB" 5learingX or XB" 5hequeX# %urther0 in
the case of 2lectronic 5learing "stem <25= and RBI 2lectronic
%unds -ransfer <RBI2%-R= (an)s in!aria(l" do not pro!ide an"
details e!en though (rief particulars of the remittance are pro!ided
to the recei!ing (an)# In some cases computeriGed entries use
sophisticated codes which *ust cannot (e deciphered# Aith a !iew to
a!oiding incon!enience to depositors0 (an)s are ad!ised to a!oid
such inscruta(le entries in pass(oo)s statements of account and
ensure that (rief0 intelligi(le particulars are in!aria(l" entered in
pass(oo)s J statements of account# Ban)s ma" also ensure that
;B P a g e
the" adhere to the monthl" periodicit" prescri(ed (" us while
sending statement of accounts#
.+. Tra7itiona6 >an'ing a<ti?itie(9
Ban)s act as pa"ment
agents (" conducting chec)ing or current accounts for customers0
pa"ing cheques drawn (" customers on the (an)0 and collecting
cheques deposited to customersI current accounts# Ban)s also ena(le
customer pa"ments !ia other pa"ment methods such as telegraphic
transfer0 2%-P70 and A-M# Ban)s (orrow mone" (" accepting funds
deposited on current accounts0 (" accepting term deposits0 and ("
issuing de(t securities such as (an)notes and (onds# Ban)s lend
;C P a g e
mone" (" ma)ing ad!ances to customers on current accounts0 ("
ma)ing installment loans0 and (" in!esting in mar)eta(le de(t
securities and other forms of mone" lending# Ban)s pro!ide almost all
pa"ment ser!ices0 and a (an) account is considered indispensa(le ("
most (usinesses0 indi!iduals and go!ernments# .on-(an)s that pro!ide
pa"ment ser!ices such as remittance companies are not normall"
considered an adequate su(stitute for ha!ing a (an) account# Ban)s
(orrow most funds from households and non-financial (usinesses0 and
lend most funds to households and non-financial (usinesses0 (ut non(an)
lenders pro!ide a significant and in man" cases adequate
su(stitute for (an) loans0 and mone" mar)et funds0 cash management
trusts and other non-(an) financial institutions in man" cases pro!ide
an adequate su(stitute to (an)s for lending sa!ings to
3.4 Accounting for bank accounts
Ban) statements are accounting records produced (" (an)s under the
!arious accounting standards of the world# 3nder /AAP and I%R there
are two )inds of accounts9 de(it and credit# 5redit accounts are
Re!enue0 2quit" and 8ia(ilities# De(it Accounts are Assets and
2'penses# -his means "ou credit a credit account to increase its
(alance0 and "ou de(it a debit account to increase its (alance#[D\-his
also means "ou de(it "our sa!ings account e!er" time "ou deposit
mone" into it <and the account is normall" in deficit=0 while "ou credit
"our credit card account e!er" time "ou spend mone" from it <and the
account is normall" in credit=#6owe!er0 if "ou read "our (an)
;D P a g e
statement0 it will sa" the oppositeYthat "ou credit "our account when
"ou deposit mone"0 and "ou de(it it when "ou withdraw funds# If "ou
ha!e cash in "our account0 "ou ha!e a positi!e <or credit= (alanceP if
"ou are o!erdrawn0 "ou ha!e a negati!e <or deficit= (alance# -he
reason for this is that the (an)0 and not "ou0 has produced the (an)
statement# 1our sa!ings might (e your assets0 (ut the bank's lia(ilit"0
so the" are credit accounts <which should ha!e a positi!e (alance=#
5on!ersel"0 "our loans are your lia(ilities (ut the bank's assets0 so
the" are de(it accounts <which should ha!e a also ha!e a positi!e
(alance=#Ahere (an) transactions0 (alances0 credits and de(its are
discussed (elow0 the" are done so from the !iewpoint of the account
holderYwhich is traditionall" what most people are used to seeing#
3.5 Economic functions
1# I((ue oA mone=E in the form of (an)notes and current accounts
su(*ect to cheque or pa"ment at the customerIs order# -hese claims
on (an)s can act as mone" (ecause the" are negotia(le andJor
repa"a(le on demand0 and hence !alued at par# -he" are effecti!el"
transfera(le (" mere deli!er"0 in the case of (an)notes0 or ("
drawing a cheque that the pa"ee ma" (an) or cash#
2# Netting an7 (ett6ement oA pa=ment( F (an)s act as (oth
collection and pa"ing agents for customers0 participating in
inter(an) clearing and settlement s"stems to collect0 present0 (e
;E P a g e
presented with0 and pa" pa"ment instruments# -his ena(les (an)s
to economies on reser!es held for settlement of pa"ments0 since
inward and outward pa"ments offset each other# It also ena(les the
offsetting of pa"ment flows (etween geographical areas0 reducing
the cost of settlement (etween them#
;# Cre7it interme7iation F (an)s (orrow and lend (ac)-to-(ac) on
their own account as middle men
?# Cre7it Bua6it= impro?ement F (an)s lend mone" to ordinar"
commercial and personal (orrowers <ordinar" credit qualit"=0 (ut
are high qualit" (orrowers# -he impro!ement comes from
di!ersification of the (an)Is assets and capital which pro!ides a
(uffer to a(sor( losses without defaulting on its o(ligations#
6owe!er0 (an)notes and deposits are generall" unsecuredP if the
(an) gets into difficult" and pledges assets as securit"0 to raise the
funding it needs to continue to operate0 this puts the note holders
and depositors in an economicall" su(ordinated position#
B# %aturit= Tran(Aormation F (an)s (orrow more on demand de(t
and short term de(t0 (ut pro!ide more long term loans# In other
words0 the" (orrow short and lend long# Aith a stronger credit
qualit" than most other (orrowers0 (an)s can do this ("
aggregating issues <e#g# accepting deposits and issuing (an)notes=
and redemptions <e#g# withdrawals and redemptions of (an)notes=0
maintaining reser!es of cash0 in!esting in mar)eta(le securities that
can (e readil" con!erted to cash if needed0 and raising replacement
funding as needed from !arious sources <e#g# wholesale cash
mar)ets and securities mar)ets=#
;F P a g e
3.6 Banking channels
Ban)s offer man" different channels to access their (an)ing and other
ser!ices9
Z A (ranch0 (an)ing centre or financial centre is a retail location
where a (an) or financial institution offers a wide arra" of faceto-
face ser!ice to its customers#
Z A-M is a computeriGed telecommunications de!ice that pro!ides
a financial institutionIs customers a method of financial
transactions in a pu(lic space without the need for a human cler)
or (an) teller# Most (an)s now ha!e more A-Ms than (ranches0
and A-Ms are pro!iding a wider range of ser!ices to a wider
?0 P a g e
range of users# %or e'ample in 6ong :ong0 most A-Ms ena(le
an"one to deposit cash to an" customer of the (an)Is account ("
feeding in the notes and entering the account num(er to (e
credited# Also0 most A-Ms ena(le card holders from other (an)s
to get their account (alance and withdraw cash0 e!en if the card
is issued (" a foreign (an)#
Z Mail is part of the postal s"stem which itself is a s"stem wherein
written documents t"picall" enclosed in en!elopes0 and also
small pac)ages containing other matter0 are deli!ered to
destinations around the world# -his can (e used to deposit
cheques and to send orders to the (an) to pa" mone" to third
parties# Ban)s also normall" use mail to deli!er periodic account
statements to customers#
Z -elephone (an)ing is a ser!ice pro!ided (" a financial institution
which allows its customers to perform transactions o!er the
telephone# -his normall" includes (ill pa"ments for (ills from
ma*or (illers <e#g# for electricit"=#
Z 7nline (an)ing is a term used for performing transactions0
pa"ments etc# o!er the Internet through a (an)0 credit union or
(uilding societ"Is secure we(site#
Z Mo(ile (an)ing is a method of using oneIs mo(ile phone to
conduct simple (an)ing transactions (" remotel" lin)ing into a
(an)ing networ)#
Z 4ideo (an)ing is a term used for performing (an)ing
transactions or professional (an)ing consultations !ia a remote
!ideo and audio connection# 4ideo (an)ing can (e performed !ia
purpose (uilt (an)ing transaction machines <similar to an
Automated teller machine=0 or !ia a !ideoconference ena(led
(an) (ranch
?1 P a g e
.+2 T=pe( oA in?e(tment >an'(
Z In!estment (an)s XunderwriteX <guarantee the sale of= stoc) and
(ond issues0 trade for their own accounts0 ma)e mar)ets0 and
ad!ise corporations on capital mar)et acti!ities such as mergers
and acquisitions#
Z Merchant (an)s were traditionall" (an)s which engaged in trade
finance# -he modern definition0 howe!er0 refers to (an)s which
pro!ide capital to firms in the form of shares rather than loans#
3nli)e !enture capital firms0 the" tend not to in!est in new
companies
?2 P a g e
.+8 %ortgage Ban'ing
Mortgage (an)ing deals primaril" with originating mortgage loans and
ser!icing them# Read more a(out it here as well as a(out what a
career in mortgage (an)ing in!ol!es# Mortgage (an)ing is meant for a
single purpose0 to ser!ice the real estate finance industr"# Mortgage
(an)ing deals specificall" with originating mortgage loans as well as
ser!icing them# Mortgage (an)s are state-licensed entities from which
consumers can get mortgage loans directl"# 3suall"0 mortgage (an)s
a!ail funds from the %ederal .ational Mortgage Association0 or %.MA0
also )nown as %annie Mae0 the %ederal 6ome 8oan Mortgage
5orporation0 or %68M50 also )nown as %reddie Mac0 or an" other large
companies that ser!ice mortgages0 which are related to the secondar"
mortgage mar)et# 6ere are a few pointers a(out the nitt"-gritt" of
mortgage (an)ing#
%ortgage Ban'( Spe<ia6iGe in %ortgage Loan(3 3nli)e a sa!ings
(an) that is federall" chartered0 in general mortgage (an)s specialiGe
in onl" pro!iding mortgage loans# 6ence0 customers do not deposit
their mone" in these (an)s# As has (een mentioned a(o!e0 the
secondar" wholesale mar)et is their primar" source of funds# %reddie
Mac and %annie Mae are e'amples of the lenders in the secondar"
mar)et#
%ortgage Ban'( DiAAer in SiGe3 Ahile some mortgage (an)s can (e
nationwide0 others can originate a !olume of loan that can e'ceed that
of a commercial (an) that is nationwide# Man" of these mortgage
(an)s utiliGe specialt" ser!icers li)e Real -ime Resolutions to carr" out
?; P a g e
tas)s li)e fraud detection wor) and repurchase#
%ortgage Ban'( 5a?e T@o Sour<e( oA Re?enue3 -he two main
sources of income are from loan ser!icing fees <if the" are into loan
se!icing00 and fees from loan origination# Mortgage (an)ers0 (" and
large0 are choosing not to ser!ice the loans the" ha!e originated# -hat
is (ecause the" are entitled to earn a ser!ice-released premium ("
selling them soon after the mortgage loans are closed and funded# -he
in!estor in the secondar" mar)et that purchases the loan has the
a(ilit" of earning re!enue for pro!iding ser!icing of the loan e!er"
month the (orrower )eeps the loan#
DiAAerent Ban'ing La@( App6= to %ortgage Ban'(3 Mortgage
(an)s usuall" operate under (an)ing laws that are quite different0
according to the state the" operate in# 1ou will need to chec) each
indi!idual state&s financial department or state (an)ing in order to get
list of mortgage (an)ers in each state# Ahile federal laws appl" to the
operation of a federal (an)0 in terms of consumer protection0 usuall"
consumers ha!e additional rights0 which are applica(le according to
each state#
%ortgage Ban'er( <an >e %ore Competiti?e3 ince the" onl"
specialiGe in lending and do not ha!e to su(sidiGe an" of the losses
that other departments ma" ha!e incurred0 as in regular (an)ing0
?? P a g e
mortgage (an)ers ha!e the a(ilit" of (eing reall" competiti!e when
lending for mortgage# 6owe!er0 the" usuall" do not ha!e the
ad!antage of accessing ad*usta(le rate mortgages that are low cost0
which federal (an)s are t"picall" associated with0 and federal mone"
access#
A Career in %ortgage Ban'ing3 Professionals in mortgage (an)ing
in the *o( mar)et toda" need to ha!e a college degree in (usiness or
finance0 or some specific e'perience or training related to the field#
)ills in good customer ser!ice0 an inherent a(ilit" with num(ers0 and
computer s)ills are also essential requirements for mortgage (an)ing
*o(s# A mortgage (an)ing professional&s *o( in!ol!es re!iewing credit
scores0 determining the )ind of loan that is most (eneficial for the
customer and guiding them through the process of application as well
as closing# -he loan officer has to (e !er" organiGed and detail
oriented0 and need to (e a(le to handle the large amounts of
paperwor) and reporting that are required for getting loans appro!ed0
up to the closing# A mortgage (an)ing professional also has to ha!e
thorough )now-how a(out the regulations associated with federal
mortgage as well as the !arious t"pes#
.+: #YC $#NO* YOUR CUSTO%ER&
As per :15 guideline the RBI has ad!ised (an)s to follow :15
guidelines of RBI mandates (an)s to collect three proofs from their
customers the" are
1 Photograph
2 Proof of Identit"
; Proof of address
Accordingl"0 A'is (an) has framed its :15 procedure according to
which0 a photograph and documentar" proof of personal identification
and address proof are required t (e pro!ided#-he account 7pening
?B P a g e
form Pro!ides the nature of documents required J procedure to (e
followed for opening a new account# 1ou ma" also log in to our we(site
www#a'is(an)#com for such information which is displa"ed productwise#
?C P a g e

?D P a g e
CHAPTER 4

TRAINING

CONCEPT
?#1 7R/A.IUA-I7. -R35-3R2 7% AVI BA.:

?E P a g e
/+- SAVING ACCOUNT IN!OR%ATION
Definition9 A deposit account at a (an) or sa!ings and loan which pa"s
interest0 (ut cannot (e withdrawn (" chec) writing#
T=pe( oA Sa?ing A<<ount In A)i( Ban'ing
Cero Ba6an<e Sa?ing( A<<ount
At A'is Ban) it has (een constant endea!or to create products
specificall" catering to "our needs# -he account while offering a whole
range of ser!ices also addresses "our latent need of ha!ing an account
@it5out t5e 5a((6e oA maintaining an a?erage Buarter6=
>a6an<e+
!eature(3 4 ,+.o A!erage Ouarterl" Balance requirement
2# %ree International De(it 5ard with an Accidental Insurance co!er up
to Rs 2 la)hs] <charges for the primar" holder are wai!ed=
;# %ree mo(ile (an)ing facilit"
?# Access through more than E2B (ranches and more than ;BFB A-Ms
B# At-Par cheque facilit" with the clearing limit of Rs B00000
C#2?'D -ele(an)ing > Internet (an)ing
D# %ree quarterl" statements
E# %ree monthl" e-statement
Con7ition( App6=34
1# Initial funding of Rs# B0B00#
2# Account maintenance fee of Rs# B00 per annum
?F P a g e
#ri(5i Sa?ing( A<<ount $#5eti Ho #5u(5a5a6i 'i&
A'is Ban) offers a unique sa!ings account which is eas" to operate and
allows "ou to transact immediatel"# -his product has (een speciall"
designed )eeping in mind the unique requirements of a farmer and
true to its nature has (een called the :rishi a!ings Account# ome of
the features of our new product are9
A?erage Ba6an<e ReBuirement 3 -his account is offered with the
requirement of maintaining the half-"earl" a!erage (alance of Rs 1000
onl"#
Internationa6 %a(ter De>it Car7
-he :rishi a!ings Account entitles "ou to an International Master
De(it 5ard with which "ou can access "our account an"time through
the A'is Ban) A-M networ) free of cost# -his card comes with a cash
withdrawal limit of Rs 2B0000 per da"# %ree Accident Insurance co!er of
Rs 2 lac)s#
An=@5ere Ban'ing
Being a :rishi account holder0 "ou are entitled to access our wide
networ) of more than E2B (ranches and ;BFB A-Ms across ??0 cities#
1ou can now easil" carr" out "our transactions through an" of the
(ranches or A-Ms#
At Par C5eBue Boo'
1our :rishi a!ings Account comes with the At-Par 5heque facilit"# -his
facilit" ena(les "ou to encash the cheques as local instruments at an"
of the ??0 centers where the Ban) has its presence0 at no e'tra cost#
Moreo!er0 "ou can also issue cheques at other centers upto the limit of
Rs B00000#
B0 P a g e
Ea(= A<<e(( Sa?ing( A<<ount $Ban'ing ma7e ea(=&
Z A 3A<<e((i>i6it=
Z C 3Con?enien<e
Z C 3ComAort
Z E 3Earning(
Z S 3Spee7
Z S 3Ser?i<e
Aant a sa!ings account that transcends geographical (oundariesT
Presenting0 A'is Ban)Is 2as" Access a!ings Account# -he account is
an endea!or (" the Ban) to understand the consumersI needs and
redefine (an)ing to suit "our requirements for a trul" comforta(le
(an)ing e'perience# 2as" Access a!ings Account gi!es "ou instant
access to "our mone" an"where0 an"time# Possessing a range of
unmatched features0 it has (een de!ised to (etter suit the
con!enience of our eclectic client (ase# 1ou can a!ail of all these
ser!ices with a minimum quarterl" a!erage (alance of Rs# B0000 in
metro or ur(an centers0 Rs# 20B00 in semi ur(an centers and Rs# 10000
in rural centers#
Z At-par cheque
Z A-M .etwor)
Z An"where Ban)ing
Z -ele(an)ing
Z i5onnect
Z Mo(ile Ban)ing
Z Ouarterl" account statement
Z Ouarterl" interest ^ ;#B H per annum
Z %ree monthl" e-statement#
1ou can a!ail of all these ser!ices with a minimum quarterl" a!erage
(alance of Rs# B0000 in metro or ur(an centers0 Rs# 20B00 in semi ur(an
centers and Rs# 10000 in rural centers#
B1 P a g e
Corporate Sa6ar= A<<ount3
7ur 5orporate alar" Power 7ffering is designed to offer pa"roll
solutions through in a 2? V D en!ironment# Ae le!erage on our
e'tensi!e networ) of distri(ution channels spread across ?B0 centers
through a networ) of more than E2D (ranches and ;BFB A-Ms (esides
our superior ser!ice deli!er" model and product features0 as a strong
differentiator0 to pro!ide !alue to the end user#
BeneAit to Emp6o=er(3
Z 2fficient salar" dis(ursal# Ae( 3pload - -ransfer
salariesJreim(ursements directl" from "our current account with
A'is Ban) to "our emplo"eeIs accounts using I 5onnect from "our
office# ingle-instruction salar" credit - ame da" salar" credits for all
companies ha!ing 5orporate Account with A'is Ban)# Dedicated
Relationship Manager at metro locations to understand the
financial requirements of "our emplo"ees#
BeneAit to Emp6o=ee(3
Z .o minimum (alance criteria#
Z 3nparalleled Access - An"where (an)ing facilit" through our
networ) of Branches0 A-M and Internet (an)ing facilit"#
Z A- Par cheque (oo)s pa"a(le locall" at all A'is Ban) locations#
Z International De(it cum A-M cards with enhanced 5ash
withdrawal facilit" and other !alue add ons#
Z 7nline Ban)ing with funds transfer0 online shopping and (ill
pa"ment options#
Z Depositor" ser!ices with free online trading accounts#
Z Meal 5ards on a master card platform#
Z 2mplo"ee Reim(ursement accounts as a sa!ings account
!ariant# Preferential pricing on loan products and credit cards
and other (an)ing products > ser!ices#
B2 P a g e
Prime Sa?ing( A<<ount3
Aant a customiGed sa!ings account to suit "our specific financial
requirementsT At A'is Ban)0 we ha!e alwa"s stri!ed to pace our
products with the growing needs of our customers# -he Prime a!ings
account has therefore (een created with "our specific financial
requirements in mind#
-hrough the IAt ParI cheque facilit"0 "ou ha!e the unique ad!antage to
encash "our cheques as a local cheque at more than ;;0 centers
where the (an) has a presence at no e'tra cost# In addition the
account ena(les "ou to issue cheques up to Rs# 1 la)h0 which will (e
treated as IAt ParI across these locations#
1ou can a!ail of all these ser!ices with a minimum a!erage (alance of
Rs 2B0000 in metroJur(anJsemi-ur(an centers and Rs 100000 in rural
centers#
Smart Pri?i6ege A<<ount3$!or t5e @oman oA to7a=&
In toda"Is (us" world itIs tough (eing a wor)ing woman# Right from
shuttling (etween a *o( and famil" to ta)ing care of her finances she
has to (e on her toes all the time# :eeping this in mind0 we at A'is
Ban) ha!e designed a sa!ings account (est suited for the woman of
toda"# Aith the mart Pri!ilege Account0 "ou can manage "our mone"
and "our life and as well as en*o" a host of lifest"le pri!ileges#
%urthermore A'is Ban)Is mart Pri!ilege Account ensures that "ou
ha!e enough time for all the important things in life#
Senior Pri?i6ege $Be<au(e 6iAe >egin( at (i)t=&
Are "ou see)ing a (an)ing st"le that compliments "our senior statusT
A'is Ban)Is enior 5itiGen a!ings Account has (een designed )eeping
in mind the fact that a senior citiGenIs (an)ing requirements are wholl"
different and require special consideration#
B; P a g e
Spe<ia6 Pri?i6ege <A Pri?i6ege a((ure( t5e <are =ou 7e(er?e&3 Ae
ha!e introduced enior 5itiGen ID card for our enior Pri!ilege patrons#
8et us (riefl" introduce the wide range of ad!antages it hold for "ou#
A?ai6 oA Great >eneAit( @it5 Senior CitiGen ID <ar7
ID card acts as an age proof# 2na(ling "ou to redeem e!er" ad!antage
that "ou are eligi(le for0 this card will soon help "ou a!ail of certain
ne!er-(efore enior-citiGen (enefits at !arious stores0 ser!ice pro!iders
and installation across the nation#
!ee6 (aAe E?er=@5ere
Apart from pro!ide "ou with the power to claim great (enefits0 card
also act as emergenc" information medium# In case of emergencies0 it
pro!ides the doctors and authorities with !ital data li)e "our (lood
group0 allergies0 illnesses0 address and emergenc" contact details# -his
ensures that "ou are well loo)ed after in an" situation0 no matter
where "ou are#
A6@a=( a Pri?i6ege
It will help in strengthen the (ond with us and to (e of assistance to
"ou at all the times0 no matter what "our need (e# Ahether its loan0 a
sa!ings account or an" financial ser!ices that "ou wish to a!ail of0 we
will ma)e sure that weIre alwa"s (e there (" "our side#
Po@er Sa6ute $Sa6ute to t5e 7eAen(e Aor<e(&
Are "ou loo)ing for an account that fits with "our life in the Defence
%orcesT Defense alar" Account from A'is Ban) is a product designed
)eeping in mind how tough a life in the Defense %orces is# .ot onl"
does it come to "ou a(solutel" free0 no minimum (alance is required
either# 1ou can also access the entire A'is Ban) networ)0 including
more than 2;00 A-Ms and BB0 (ranch offices <and growing= no matter
where "ou are posted# Aith the complete gamut of (an)ing ser!ices
<including o!erdrafts0 loans and Gero-(alance requirements= "ou can
now rest assured a(out "our famil" and all their financial needs# ItIs
our wa" of showing our appreciation to "our wor)#
B? P a g e
Ban'ing Pri?i6ege(3
At4par C5eBue !a<i6it=9 1our *o( in!ol!es constant transfers across
the countr"# Aith the at-par cheque facilit" it will no longer (e
necessar" to set up new (an) accounts with each transfer#
A77itiona6 De>it Car79 Along with a free International De(it 5ard0
"ou also get a free card for the *oint account holder# -his means that
"our child or spouse also en*o" the same (enefits of (an)ing with A'is
Ban)#
!inan<ia6 A7?i(or= Ser?i<e(9 7ur solutions answer to the twin goals
of meeting "our requirements and to di!ersif" and spread the ris) of
"our in!estment portfolio0 so "ou can loo) forward to a comforta(le
and worr"-free life# Ae first understand "our e'act in!estment needs
and then design the perfect in!estment plan for "ou#
Tru(tDNGO Sa?ing( A<<ount3
T5oug5tAu6 >an'ing Aor peop6e @5o (pen7 t5eir 6i?e( t5in'ing
oA ot5er(
.eed special (an)ing for special causesT A'is Ban)Is -rust Account is
an effort to offer thoughtful (an)ing for people who spend their li!es
thin)ing of others# It is a complete (an)ing solution for -rusts0
Associations0 ocieties0 /o!ernment Bodies0 ection 2B companies and
./7s0 so that the organiGations can de!ote all of their time to their
no(le moti!ations#
BB P a g e
!eature(34
A a!ings Account for "our -rust with a concessional A!erage
Ouarterl" Balance a
multi-cit" at-par cheque facilit" with no limit on clearing pa"ments at
centers across the countr" where!er we are present#
%ree an"where (an)ing across all our Branches and 2'tension
5ounters and o!er all our A-Ms#
%ree Demand Drafts or Pa" 7rders as and when required (" "ou to
remit funds#
%ree collection of cheques at outstations locations
%ree monthl" e-statement
Monthl" tatement of Account deli!ered at "our doorstep# %acilit" for
collecting donations in "our account through our networ) of
Branches and e'tension counters across the countr"0 as well as
through i5onnect - our Internet Ban)ing facilit"# Also0 A'is Ban) can
offer the facilit" to donate funds to "our -rust through our Internet
Ban)ing facilit" i5onnect to its customers# An A'is Ban) customer can
donate an" amount to "our -rust through the Internet# In such cases0
the sa!ings account of the customer gets de(ited and the sa!ings
account of "our -rust gets credited with the amount of donation at the
same time# At the end of e!er" month0 the Ban) will pro!ide an MI
gi!ing details of the amount of donations and the name of donor# -his
will ena(le the -rust to issue receipts to the donors#
%ree Internet Ban)ing facilit" that ena(les "ou to !iew the status of
"our account0 transfer funds and carr" out a num(er of (an)ing
acti!ities from the comfort of "our home or office+
BC P a g e
In?e(tment A7?i<e9 7ur %inancial Ad!isor" Des) will pro!ide portfolio
management ad!ice as well as help "ou underta)e in!estments#
!ree Demat9
-o facilitate "our in!estments0 we offer a free Demat Account <charges
due to .D8 must still (e le!ied= to our esteemed account holders in
the -rust or ociet" segment#
!oreign Contri>ution $Regu6ation& A<t H!CRAI a<<ount(9
-he %5RA account ena(les appro!ed organiGations to recei!e
foreign contri(utions for utiliGation in their acti!ities in India# -he
Ban) will pro!ide assistance in the process of documentation and
o(taining necessar" appro!als from Ministr" of 6ome Affairs at
.ew Delhi#
BD P a g e
/+. CURRENT ACCOUNT IN!OR%ATION
CHANNEL ONE3 $!OR SUCCESS!UL BUSINESSES&
-he $5hannel 7ne& 5urrent Account is an effort in that direction where
we ta)e care of "our da" to da" (an)ing requirements lea!ing "ou with
more time for "our (usiness# 5hannel 7ne 5urrent Account is most
appropriate choice of successful (usinesses# At a monthl" A!erage
Balance <MAB = of Rs# 10 lac)#
%2A-3R29
1# Relationship Manager
2# Doorstep Ban)ing
;# An"where Ban)ing
?# %ree Internet Ban)ing
B# %ree 2? hour -ele(an)ing
C# Mo(ile Ban)ing er!ice
D# International de(it card
E# cheque Protection %aciltit"
F# %ree 2? Q hour cheque deposite facilit"
10# Pa"ment of /o!ernment -a'esJ Dues
11# %oreign e'change ser!ices#
BE P a g e
CERO Ha((6e Ba6an<e3 mall (usinesses rising on the growth
graph need the right of nurturing and appropriate solution for their
growing (an)ing requirements# RecogniGing these needs0 A'is Ban)
present "ou the 8ocal 5urrent Account geared to answer all )inds
of local (usiness requirements# At a monthl" A!erage Balance
<MAB= of Rs# .il#
%2A-3R29
1# Uero Balance facilit"
2# DB free transactions e!er" month
;# Re(ate on Annual 5harges
?# 3pfrount Annual %ee
B# Mo(ile Ban)ing
C# A-M cum International De(it 5ard
D# %ree Internet Ban)ing
E# -ele(an)ing
F# %ree Monthl" Account tatement
BF P a g e
BUILDERS AND REAL ESTATE3 A'is Ban) understands the
increasing demands on (usinesses in this segment #6ere&s
presenting the A'is Ban) Builder > Real 2state 5urrent Account a
current account with unparalleled product features (uilt to suit
Builders > Realtors e'clusi!el"# -his account offers "ou
unmatched con!enience while adding financial !alue to "our
(usinesses spread o!er geographies# # At a monthl" A!erage
Balance <MAB = of Rs# B 8acs this account comes loaded with
special facilities and (enefits0 most appropriate for "our
(usiness#
%2A-3R29
1# 6ome Branch 5ash Deposit
2# .on Q 6ome Branch 5ash Aithdrawal
;# %ree An"where Ban)ing
?# 5luster facilit"
B# Uero Balance account for 4endors and uppliers
C# %ran)ing %acilit"
D# 5ustomer cheque printing
E# Internet Ban)ing
F# %ree 2?-hour Phone (an)ing
10# Mo(ile Alerts
11# A-M cum De(it 5ard
12# %ree Monthl" Account tatement
C0 P a g e
/+/ Training in *5o6e(a6e Ban'ing Operation(
CORPORATES
5orporate Ban)ing reflects A'is Ban)Is strengths in pro!iding our
corporate clients in India0 a wide arra" of commercial0 transactional
and electronic (an)ing products# Ae achie!e this through inno!ati!e
product de!elopment and a well-integrated approach to relationship
management#
!un7e7 Ser?i<e(3 Aor)ing 5apital %inance0 Bill Discounting0 2'port
5redit0 hort -erm %inance0 tructured %inance0 -erm 8ending
Non !un7e7 Ser?i<e(3 Letter oA Cre7itE 5ollection of Documents0
Ban) /uarantees
Va6ue A77e7 Ser?i<e(3 "ndication er!ices 0 Real -ime /ross
ettlement0 5ash Management er!ices0 5orporate alar" Accounts0
Reim(ursement Account0 Ban)ers to RightJPu(lic Issue0 %ore' Des)0
Mone" Mar)et Des)0 Deri!ati!es Des)0 2mplo"ees -rusts0 5ash urplus
5orporates0 -a' 5ollection
Internet Ban'ing3 uppl" 5hain Management0 5orporate Internet
Ban)ing0 Pa"ment /atewa" er!ices
C1 P a g e
S%ALL AND %EDIU% ENTERPRISES3
At A'is Ban) we understand how much of hard wor) goes into
esta(lishing a successful M2# Ae also understand that "our (usiness is
an"thing (ut XsmallX and as demanding as e!er# And as "our (usiness
e'pands and enters new territories and mar)ets0 "ou need to )eep pace
with the growing requests that come in0 which ma" lead to purchasing
new0 or updating e'isting plant and equipment0 or emplo"ing new staff to
cope with the demand# -hatIs wh" we at A'is Ban) ha!e assem(led
products0 ser!ices0 resources and e'pert ad!ice to help ensure that "our
(usiness e'cels#
olutions are designed to meet "our !ar"ing needs# -he following lin)s
will help "ou identif" "our indi!idual needs#
!un7e7 Ser?i<e(3 %unded er!ices from A'is Ban) are meant to directl"
(olster the da"-to-da" wor)ing of a small and a medium (usiness
enterprise# %rom wor)ing capital finance to credit su(stitutesP from e'port
credit to construction equipment loan - we cater to !irtuall" e!er"
(usiness requirement of an M2# 5lic) on the ser!ices (elow that (est
define "our needs
Non4!un7e7 Ser?i<e(3 3nder .on-%unded ser!ices A'is Ban) offers
solutions that act as a catal"st to propel "our (usiness# Imagine a
situation where "ou ha!e a letter of credit and need finance against the
same or "ou ha!e a tender and "ou need to equip "ourself with a
guarantee in order to go ahead# -his is e'actl" where we can help "ou so
that "ou donIt face an" road(loc)s when it comes to "our (usiness# -he
following are the ser!ices that will precisel" tell "ou what we can do
Business Accounts0 8etters of 5redit0 5ollection of Documents0 A'is Ban)
-rade0 /uarantees0 5ash Management er!ices0 Mone" Mar)et Des)0
Deri!ati!es Des)0 er!ices to 5ash urplus 5orporate0 er!ices to
2mplo"ee -rusts0 Ban)ers to RightsJPu(lic Issue0 -a' 5ollection#
C2 P a g e
Spe<ia6iGe7 Ser?i<e(3 A)i( Ban) is one of the most trusted entities
when it comes to specialiGed ser!ices li)e selling of precious metals to
customers# 3nder specialiGed ser!ices "ou can also a!ail customiGed
control of "our !alue chain through our internet (an)ing platform#
Va6ue A77e7 Ser?i<e(3 -here is a plethora of ser!ices that we offer
under !alue added ser!ices# -hereIs corporate salar" account which
ensures smooth pa"ment methods to "our staff# 1ou can a!ail an
assortment of credit cards and de(it cards from our merchant ser!ices#
T5e Ao66o@ing are t5e 5ig56ig5t( oA t5i( (er?i<e3 Real -ime /ross
ettlement0 Reim(ursement Account0 5ustod" er!ices0 5orporate alar"
Accounts0 Merchant er!ices0 A'is Ban) /old Business 5redit 5ard
Internet Ban'ing3 Internet (an)ing is a re!olutionar" ser!ice under the
(an)ing sector and A'is Ban) is a forerunner in pro!iding "ou with this
ser!ice# Ae pro!ide state-of-the-art pa"ment gatewa" ser!ices to
industries and companies in order to ease transaction processing# -his in
turn enhances the credi(ilit" of "our (usiness and ma)es (an)ing
e'tremel" cost-efficient#
C; P a g e
GOVERN%ENT SECTOR3 A)i( Ban) acts as an acti!e medium (etween
the go!ernment and the customers (" means of !arious ser!ices# -hese
ser!ices include 9
Z Ta) Co66e<tion wherein customers can directl" pa" their ta'es li)e
Direct ta'es0 Indirect ta'es and ales -a' collections at their local
A'is Ban)
Z E4Ti<'eting - 6elps the customer (" pro!iding him a direct access
to (oo) a Railwa" -ic)et online and get it home deli!ered
Z Opening oA LDCJ( is done (" the (an) on (ehalf of /o!ernment of
India0 Mints and Presses0 thus facilitating imports for the
/o!ernment#
Z Co66e<tion oA 6e?ie( an7 ta)e( on (ehalf of Municipal
5orporations i#e# :al"an -Dom(i!li Municipal 5orporation0 is
underta)en (" the Ban)#
Z Di(>ur(ement oA Pen(ion to retired 2mplo"ees of 5entral /o!t
and Defence is directl" done (" A'is Ban) along with the
dis(ursement of pension to the mem(ers of 2P%7 <2mplo"ees
Pro!ident %und 7rganisation=
Z E6e<troni< Co66e<tion oA Aee( on (ehalf of D/%- is done (" the
(an) too
Z %ini(tr= oA Corporate AAAair( - 5ollection of R75 fees for the
Ministr" through authorised Branches and .et Ban)ing#
Z Co66e<tion oA Propert= Ta) through elected Branches on (ehalf
of Municipal 5orporation of Delhi
C? P a g e

CB P a g e

CHAPTER 0

!INDINGS
AND
SUGGESTIONS
0+, !INDINGS3
1# Ban) is ha!ing EB; (ranches all o!er the countr"#
2# -he num(er of (ranches should (e increased#
0+- SUGGESTIONS34
1# .um(er of Branches should (e increased co!ering a wider
area in !arious states#
2# A wide pu(licit" to (e gi!en a(out the organiGation and its
products through !arious means of communications to )eep
growth moments#
;# More num(er of training and educational programmes
should (e included in Ban)s schedule#
?# De!eloping a learning culture through continuous
learning process#
CC P a g e
0+. CO%PETETIORS
1# I5I5I Ban) 8td#
2# 6D%5 Ban) 8td#
;# tate Ban) of India
?# 6B5 Ban)
B# RB <Ro"al Ban) of cotland=
C# Maharashtra Ban) of India
D# 5anara Ban)
E# Andhra Ban)
F# IDBI (an)
10# Ban) of India
11# Pun*a( .ational Ban)
12# 5entral Ban)
1;# Allaha(ad Ban)
1?# I./ 4"s"a
1B# 5enturion Ban)

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CE P a g e


CHAPTER 6
CONCLUSIO
N
1+, CONCLUSION
A'is (an) has de!eloped manifold in short period of time due to
facilities and ser!ices pro!ided to their customer and this growth rate
can (e )eep it up if the" start to go in semi-ur(an areas# In last couple
of "ears the" ha!e opened new man" (ranches and the" should open
man" more# -he wor)ing staff are !er" co-operati!e in nature and due
to that the (an) will also get good (enefit# A'is Ban) has pro!ided
their customer .et-(an)ing facilities and due to that transactions are
done fast# 5harges at A'is Ban) are on lower side when we compare it
with other Ban)s#
CF P a g e

D0 P a g e

CHAPTER 7
BIBLIOGRAPH
Y
2+, BIBLIOGRAPHY
R# .7# R2%2R2.52
, - A .ew Beginning 9 -he
-urnaround tor" 7f Indian Ban)
- - Ban) Mar)eting 9 5oncepts And Applications
. Ban)ing And %inance
/ Ban)ing De!elopments in India
0 Basics of Ban)ing
1 Ban) leaflet and Boucher
2 Internet

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