Quick Start Guide

Quick Start Guide Managing Your Domain Names
Managing Your
Domain Names
Using the Domain Manager to manage your domain names.
Managing your domain names may seem like a big job with many tasks to
complete. This guide will help you simplify your domain management and
walk you step-by-step through the most common tasks that you may need
to perform for your domain names using the Domain Manager.
The Domain Manager simplifies the domain management process. You can easily
access all aspects of domain management with the click of your mouse. All of the
domains in your account can be managed from one location.
Using this guide, you can complete the following tasks in the Domain Manager:
Changing Nameservers for Your Domain(s)
Forwarding a Domain Name
Modifying the Contact Information for Your Domain
Upgrading Your Domain Names
Renewing Your Domain Names
Monitoring and Accepting Domain Transfers
Managing Account Changes
Managing 100 or More Domain Names
If you need further information regarding any aspect of your account or your
domain names, please check out our Help Center, which you can access from
your Account Manager or from our Home page.
Copyright© 2008 1
CHANGING NAMESERVERS FOR YOUR DOMAIN(S)

Nameservers are the Internet's equivalent to phone books. A nameserver main-
tains a directory of domain names that match certain IP addresses (computers).
The information from all the nameservers across the Internet is gathered in a
central registry. This makes it possible for people across the Internet to access
your Web site using a familiar domain name, instead of having to remember a
series of numbers.
` To Change the Nameservers for Your Domain(s)

1. Log in to your Account Manager.
2. In the My Products section, click Manage Domains. The Domain Manager

displays.
3. Use the checkbox(es) to select the domain(s) you want to modify.
4. Above your list of domain names, click Nameservers.
5. Select whether you want to use the Parked nameservers, Hosting

nameservers, or your own Custom nameservers.
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If your domain(s) are hosted here, select 'Hosting nameservers.' If

your domain(s) are parked here, select 'Parked nameservers.' If your
domain(s) are hosted somewhere else, select 'Custom nameservers.'
6. If you select Custom nameservers, enter your nameservers. You must enter
at least two nameservers for your domain.The default nameservers for your
hosting account depend on the day you set up your hosting. Use this list to
determine your default nameservers:
After January 31, 2007

ns5.secureserver.net, ns6.secureserver.net
November 15, 2006 - January 30, 2007

December 15, 2005 - November 14, 2006

Before December 14, 2005

OR
wsc1.jomax.net, wsc2.jomax.net
7. Click OK.
It usually takes about 4-8 hours for .com and .net domains and about 24-48
hours for all other domain extensions before nameservers on other networks are
able to access the information after the central registry gets it. This period is
referred to as the propagation period.
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FORWARDING A DOMAIN NAME

Forwarding a domain name enables you to direct incoming traffic from a parked
domain to an already existing Web site. When someone attempts to access your
domain, their Web browser automatically redirects them to your main Web site.
Forwarding with Masking prevents visitors from knowing that they have been
redirected by making sure that your domain name remains in their Web browser's
address bar. You can also add a title and meta tags to your masked domain.
` To Forward a Domain

displays.
3. Use the checkbox(es) to select the domain name(s) you want to forward.
4. Above your list of domain names, click Forward.
5. On the Forwarding tab, select Enable forwarding.
6. In the Forward to field, enter the URL to which you want to forward your
domain name(s).
7. Select to redirect visitors using a 301 Moved Permanently or 302 Moved

Temporarily HTTP response.
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8. If you want to mask your domain, go to the Masking tab and select Mask
Domain.
9. In the Masked title field, enter a short title that describes your Web site.
10. In the Masked description Meta tag field, enter a description of your Web
site.
11. In the Masked keyword Meta tag field, enter keywords that describe your
page, separated by commas or spaces.
12. Click OK.
Title and meta tag information is important to a Web site’s search engine ranking,
but it does not change the look of your Web site.
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MODIFYING THE CONTACT INFORMATION FOR YOUR DOMAIN

The Update Contact Information section enables you to update the contact infor-
mation for your domain name. The contact information cannot be changed for
domains that are private or have a pending status. Provide accurate contact infor-
mation and keep it updated. Failure to do so may result in your domain name's
cancellation or prevent you from transferring ownership. In addition to your basic
contact information (registrant info), you are required to provide technical,
administrative, and billing contacts. By default, we use your registrant informa-
tion for all of these contacts.
Registrant - The person or organization to which the domain is registered.
Technical Contact - The person to contact in regards to technical questions.
Administrative Contact - The person with administrative control of the

account.
Billing Contact - The person to contact in regards to billing questions.
Modifying the domain registrant name locks your domain for 60 days. Transfer
requests received during this time are rejected. To modify your registrant name,
you must read and agree to the Domain Name Change Registrant Agreement.
` To Modify the Contact Information for Your Domain Name


displays.
3. Use the checkbox(es) to select the domain name(s) you want to modify.
4. Above your list of domain names, click Contact.
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5. In the Update Contact Information section, you can change your Registrant,
Administrative, Technical, and Billing contact information.
6. If your updated contact information is the same for all of your contact types,
select Copy to all contact types.
7. When you are finished making changes to your contact information, click OK.
Copyright© 2008 7
UPGRADING YOUR DOMAIN NAMES

We offer a number of upgrade options that you can apply to your domain using
the Domain Manager.
The upgrades available depend on what features you might have already added to
your domain name.
` To Upgrade Your Domain Name


displays.
3. Use the checkbox(es) to select the domain name(s) to which you want to add
privacy.
4. Above your list of domain names, click Upgrade.
5. Select from the upgrades available for your domain.
6. Click Continue.
7. Fill out any necessary information for your upgrade.
8. Continue through the checkout process.
Copyright© 2008 8
RENEWING YOUR DOMAIN NAMES

You can renew one or all of your domain names using the Domain Manager.
` To Renew Your Domain Name


displays.
3. Use the checkbox(es) to select the domain name(s) you want to renew.
4. From the Renew menu, select Renew Domain.
5. From the Renewal length list, select the length of time for which you want to
renew your domain name.
6. Click Next.
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7. If it is available, you can add private registration to your order by selecting

Private Registration and clicking Next.
8. Select if you want to Use existing account or Create Account.
9. Review the Domain Name Proxy Agreement and select the checkbox to
verify that you agree with the Domain Name Proxy Agreement.
10. Click Next and go through the checkout process to renew your domain
name(s).
Copyright© 2008 10
MONITORING AND ACCEPTING DOMAIN TRANSFERS

The Pending Transfers page allows you to easily monitor the progress of domain
transfer requests for domains being transferred to and from your account. The
status displays in the status column next to your domain name(s). Certain actions
will become available to you as a transfer progresses. Most likely you will not
need to use these options. However, they are available in the event that the
approval email is accidentally deleted or the transfer fails and needs to be retried.
If the transaction remains pending for an extended period of time, you may:
Retry Transfer - Resubmits, to the registry, a transfer request that has failed.
You are not required to reauthorize the transfer – the request will be submit-
ted to the registry immediately. This option is only available for domains with
a status of ‘Transfer Interrupted,’ ‘Invalid Auth Code,’ or ‘Transfer Failed.’
Reinitiate - Restarts a transfer that is trapped in a pending status. You are

required to reauthorize the transfer. This option is only available for domains
with a status of ‘Invalid Contact Information,’ Authorization Required,’ or
‘Pending Unlock or Hold Release.’
Resend Email - Sends a reminder email to the email address of the Adminis-
trative Contact for the domain. It is up to that person to take the appropriate
action. This option is only available for domains with a status of ‘Invalid Con-
tact Information’ or ‘Authorization Required.’
Cancel Selected - Cancels the transaction. If the transaction is canceled, the

person who was to receive the domain names will be unable to accept the
transfer. This option is only available for domains with a status of ‘Invalid
Contact Information,’ ‘Authorization Required,’ ‘Pending Unlock or Hold
Release,’ or ‘Awaiting Transfer Date.’
Accept/Decline - Allows you to accept or decline the transfer of a domain

name from your account. This option is only available for domains with a sta-
tus of ‘Transfer Away Accept/Decline Required.’
` To Accept a Request to Transfer a Domain Away From Your

Account
Transfers are accepted automatically if no action is taken within five days. To
expedite the process, you can manually accept the transfer request by following
the steps below.
Copyright© 2008 11

displays.
3. From the Domains menu, select Pending Transfers.
4. Select the domain name you want to approve and click Accept/Decline above
your list of domain names.
5. Select Accept and then click OK.

Notification is sent to the Registry that you have approved the domain name
to be transferred away from your account. After the Registry accepts the
transfer you will receive a confirmation email that the transfer is complete.
` To Decline a Request to Transfer a Domain Away From Your

Account

displays.
4. Select the domain name you want to decline and click Accept/Decline above
your list of domain names.
5. Select Decline and then click OK.

Notification is sent to the Registry that you have declined for the domain
name to be transferred away from your account. If you do not explicitly
decline the transfer, the transfer is automatically accepted after 5 days.
` To Authorize a Domain Transfer to Your Account


displays.
4. Click Authorization, and then select Begin Transfer Authorization.
5. In the Transfer Authorization section, enter your Transaction ID and Security

Code from the email notification you received regarding this transfer and
click Next.
Copyright© 2008 12
6. If applicable, enter your Authorization Code that you received from the
current Registrar and click Next.
MANAGING ACCOUNT CHANGES

The Pending Account Changes page displays the list of domain names that you
have requested to move out of your account. If you are on the receiving end of a
Change Account Request, you will receive an email with instructions on how to
complete the process and assume registration of the domain name(s). From the
Pending Account Changes page, you can:
Resend Email - This will resend the account change notification to the email
address listed for the contact under Sent To. It will be up to that person to
enter their account and accept the account changes.
Cancel - If you click cancel, the transaction will be canceled, and if the person
who was to receive the domain names attempts to accept the account change,
they will receive an error message.
` To Initiate an Account Change


displays.
3. In your list of domain names, use the checkboxes to select the domain
name(s) that you want to move to a different account.
4. Above your list of domain names, click Account Change.
5. In the New registrant’s Customer # or login name field, enter the new
registrant’s first and last name.
6. In the New registrant’s email and Confirm email fields, enter the email
address for the new registrant.
7. In the Domain’s contact information list, select one of the following:
Enter new details

Allows you to enter contact information for the new registrant.
Use details from specified customer account

Allows you to use the contact information from the account you entered in the
New registrant’s Customer # or login name field.
Copyright© 2008 13
Do not change
Retains the contact infromation currently assigned to the domain for which
you initiated an account change.
8. Click Next.
9. If you selected to Enter new details, complete the following, and then click
Next:
(Optional) Organization
The organization with which the contact is affiliated, if any.
I certify that the specified organization...

Indicates you agree that the organization is the legal registrant.
First name and Last name

The contact's first and last name.
Address 1 and 2
The contact's street address.
Country
The country in which the contact resides.
City, State, Postal Code

The contact's city, state, and ZIP Code.
Phone
The contact's phone number.
(Optional) Fax
The contact's fax number.
NOTE: A list of the services that will be cancelled once the domain is removed
from your account displays. You cannot reverse a cancellation.
10. Read the Domain Name Change Registrant Agreement, and if you agree to the
terms, select I have read and agree to the Domain Name Change....
11. If you understand that to transfer your domain during this 60-day period, you
should decline the Change of Registrant and transfer your domain first, select
I understand that, if I want to transfer this domain....
12. Click Finish.
An email containing the Transaction ID and Security Code to complete the

account change is sent to the new registrant’s email address. If necessary, you
can resend the email with the account change information.
Copyright© 2008 14
` To Decline an Account Change


displays.
3. From the Domains menu, select Pending Account Changes.
4. Use the checkboxes to select the domain name(s) for which you want to
decline the account change.
5. Above your list of domain names, click Decline.
` To Accept an Account Change


displays.
3. From the Domains menu, select Pending Account Changes.
4. Click the Manually Accept Domains button.
5. In the Accept Account Change section, enter the Transaction ID and

Security Code that you received in the Confirm Account Change email you
received when the account change was initiated, and then click Next.
6. Select the checkboxes to accept the Transfer of Registration Agreement

and the Domain Registration Agreement, and then click Next.
Copyright© 2008 15
MANAGING 100 OR MORE DOMAIN NAMES

If you have 100 or more domain names in your account, some additional naviga-
tion and organizational features are available to assist you in managing your
domains.
` To Use Bulk Search to Find Specific Domain Names


displays.
3. Click Search above your folder list.
4. Click the Bulk Search hyperlink.
5. Type the exact domain name(s) that you want to view. You can enter as many
domain names as you want, one domain name per line.
6. Once you have entered all of the domain names you want to manage, click
Search to display only those names in your domain names list.
` To Find a Domain Name Based on Spelling

Scroll through an alphabetized list of your domain names by clicking the right
and left arrows in the upper left corner above your list of domain names. Your
current location in the alphabetized list is indicated between the arrows (i.e.,
Displaying aaa.com - bbb.com).
` To Find a Domain Name Based on Expiration Date

Scroll through your domain names, sorted by expiration date, by clicking the
right and left arrows in the upper left corner above your list of domain names.
Your current location in the list is indicated between the arrows (i.e., Display-
ing 08/17/08 - 07/21/07).
` To Organize Your Domain Names Into Folders


displays.
3. Click New Folder.
Copyright© 2008 16
4. In the Folder name field, enter a folder name.
5. In the Description field, enter a description of the folder.
6. Click OK.
7. In your list of domain names, use the checkboxes to select the domains that
you want to add to a folder.
8. From the Organize menu, select Copy to Folder.
9. From the Folder list, select the folder to which you want to move the domains.
10. Click OK.
` To Edit a Domain Folder


displays.
3. Click Folders.
4. Use the checkbox to select the folder you want to edit.
5. Click Edit.
6. Edit the folder, and then click OK.
` To Delete a Domain Folder


displays.
3. Click Folders.
4. Use the checkbox to select the folder you want to delete.
5. Click Delete.
6. Select Delete folder(s), and then click OK.
Copyright© 2008 17
Copyright© 2008 18

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Quick Start Guide Managing Your Domain Names

 Changing Nameservers for Your Domain(s)

 Forwarding a Domain Name

 Modifying the Contact Information for Your Domain

 Upgrading Your Domain Names

 Renewing Your Domain Names

 Monitoring and Accepting Domain Transfers

 Managing Account Changes

 Managing 100 or More Domain Names

CHANGING NAMESERVERS FOR YOUR DOMAIN(S)

` To Change the Nameservers for Your Domain(s)

2. In the My Products section, click Manage Domains. The Domain Manager

3. Use the checkbox(es) to select the domain(s) you want to modify.

4. Above your list of domain names, click Nameservers.

5. Select whether you want to use the Parked nameservers, Hosting

If your domain(s) are hosted here, select 'Hosting nameservers.' If

After January 31, 2007

November 15, 2006 - January 30, 2007

December 15, 2005 - November 14, 2006

Before December 14, 2005

FORWARDING A DOMAIN NAME

2. In the My Products section, click Manage Domains. The Domain Manager

4. Above your list of domain names, click Forward.

5. On the Forwarding tab, select Enable forwarding.

7. Select to redirect visitors using a 301 Moved Permanently or 302 Moved

12. Click OK.

MODIFYING THE CONTACT INFORMATION FOR YOUR DOMAIN

 Registrant - The person or organization to which the domain is registered.

 Technical Contact - The person to contact in regards to technical questions.

 Administrative Contact - The person with administrative control of the

 Billing Contact - The person to contact in regards to billing questions.

` To Modify the Contact Information for Your Domain Name

2. In the My Products section, click Manage Domains. The Domain Manager

4. Above your list of domain names, click Contact.

UPGRADING YOUR DOMAIN NAMES

` To Upgrade Your Domain Name

2. In the My Products section, click Manage Domains. The Domain Manager

4. Above your list of domain names, click Upgrade.

5. Select from the upgrades available for your domain.

7. Fill out any necessary information for your upgrade.

8. Continue through the checkout process.

RENEWING YOUR DOMAIN NAMES

` To Renew Your Domain Name

2. In the My Products section, click Manage Domains. The Domain Manager

4. From the Renew menu, select Renew Domain.

7. If it is available, you can add private registration to your order by selecting

8. Select if you want to Use existing account or Create Account.

MONITORING AND ACCEPTING DOMAIN TRANSFERS

 Reinitiate - Restarts a transfer that is trapped in a pending status. You are

 Cancel Selected - Cancels the transaction. If the transaction is canceled, the

 Accept/Decline - Allows you to accept or decline the transfer of a domain

` To Accept a Request to Transfer a Domain Away From Your

1. Log in to your Account Manager.

2. In the My Products section, click Manage Domains. The Domain Manager

3. From the Domains menu, select Pending Transfers.

5. Select Accept and then click OK.

` To Decline a Request to Transfer a Domain Away From Your

2. In the My Products section, click Manage Domains. The Domain Manager

3. From the Domains menu, select Pending Transfers.

5. Select Decline and then click OK.

` To Authorize a Domain Transfer to Your Account

2. In the My Products section, click Manage Domains. The Domain Manager

3. From the Domains menu, select Pending Transfers.

Changing Nameservers for Your Domain(s)

Forwarding a Domain Name

Modifying the Contact Information for Your Domain

Upgrading Your Domain Names

Renewing Your Domain Names

Monitoring and Accepting Domain Transfers

Managing Account Changes

Managing 100 or More Domain Names

Registrant - The person or organization to which the domain is registered.

Technical Contact - The person to contact in regards to technical questions.

Administrative Contact - The person with administrative control of the

Billing Contact - The person to contact in regards to billing questions.

Reinitiate - Restarts a transfer that is trapped in a pending status. You are

Cancel Selected - Cancels the transaction. If the transaction is canceled, the

Accept/Decline - Allows you to accept or decline the transfer of a domain