Serial No Course New Course Name (In SM 7.

1)
1
E2E040 ALM& RSLF Run SAP End-to-End Solution Operations Overview
2
E2E120 System Monitoring Technical Monitoring in SM 7.1
3
E2E100 E2E RCA
4
E2E200 Change Control Management
5
E2E300 Business Process Integration & Automation
Mgmt
6
SM100 SAP Solution Manager Config for
Operations
SAP Solution Manager Operations and
Configuration
7
SM200 Change Request Management and Service
Desk - Configuration IT Service Management Configuration
8
SM300 Business Process & Interface Monitoring
Duration (Days) Area
3 Functional
3 Basis
5 Functional
5 Functional
5 Basis
5 Functional & Basis
5 Functional
5
Course Outline
Run SAP Overview
RunSAP and ASAP Methodology
CCoE Overview
Concept of SAP Solution Manager 7.1
Application Lifecycle Management (ALM)
Details of ALM processes
Integration Validation
RunSAP like a factory
Details of RunSAP like a factory processes
Introduction to the Monitoring and Alerting Infrastructure (MAI)
Get a deep understanding of the Monitoring Template Concept including create own customer templates and define
Custom Metrics and Alerts
Perform Administration Settings for Technical Monitoring like Notification Management and Work Mode
Management
Setup and using of System Monitoring, DB, and Host Monitoring including using the Alert Inbox
Get an overview of the System Monitoring Application CA Wily Introscope
Setup and using Connection Monitoring
Setup and using End-User Experience Monitoring including record and review own scripts
Setup and using BI-Monitoring
Setup and using PI-Monitoring
Get an overview of SAP Technical Analytics functionality like Interactive Reporting and Standard Dashboards
Introduction to End to End Root Cause Analysis
Incident Management Process and Pre-clarification
End to End Change Diagnostics
End to End Workload Analysis
End to End Trace Analysis
End to End Exception Analysis
Data Inconsistency Analysis
Client Side Root Cause Analysis
Proving Stabilization of Solution Landscapes with SAP EWA
Review and Certification Preparation
Certification for the Application Management Engineer End to End Root Cause Analysis
Solution Documentation:
Introduction of System/Solution and Business Process Documentation in SAP Solution Manager
Change and Transport System:
SAP NetWeaver development environments
Transport of Non-ABAP objects via Enhanced Change and Transport System
Reporting and Analysis Tools/CTS Analytics
CDMC CTS Analysis for Risk Mitigation of transporting of new custom code before golive
Impact analysis with the business process change analyzer Reporting on current system configuration
Configuration validation to compare multiple systems Usage of Transport Execution Analysis Self Service
Control Dashboard to control recent changes
Software Change Strategies:
SAP best practises for transport landscape topologies and release strategies
Transport Management with SAP Solution Manager:
Project usage in SAP Solution Manager for Transports
Cross System Object Locking functionality
Retrofit
Quality Gate Management:
Administration and grouping of transport requests into logical units
Controlling the quality of an implementation project at certain quality gates.
Change Request Management:
Approval process including demand consolidation, priorization, categorization and scheduling of changes
Tool based workflow for the execution of change requests from development to production
Test Workbench Integration
Maintenance Management
Support packages and enhancement packages
usage cases of Maintenance Optimizer and System Recommendations in SAP Solution Manager
Introduction to Business Process Operations
Job Scheduling Management, including the usage of the job request process and the job documentation in SAP
Solution Manager
Business Process and Interface Monitoring, including the usage of Business Process Monitoring, BW Reporting for
BPMon alerts and Business Process Analytics in SAP Solution Manager
Data Consistency Management, including the usage of the Data Consistency Monitoring, Data Consistency
Toolbox and Cross-Database Comparison in SAP Solution Manager and the tools for transactional correctness
Business Process Improvement, including the usage of the BPO Dashboards in SAP Solution Manager
Business Process Performance Optimization
SAP Solution Manager Overview: available scenarios, extensions, work center
Technical Overview: Installation, Architecture, Sizing
Basic Configuration: SOLMAN_SETUP, SMSY, LMDB, System Landscape Directory, Solution Manager
Diagnostics
Authorizations in SAP Solution Manager
Maintenance Optimizer, Maintenance Certificate, Issue and Task Management
Solution Manager Diagnostics: configuration using SOLMAN_SETUP
Early Watch Alert Reporting: ABAP & Java
Additional administrative Tasks
Technical Monitoring and System Monitoring
Service Level Reporting
Solution Reporting: Technical Reporting, Management Reporting
Overview Change Request Management and Application Incident Management
Basic Setup Steps for Application Incident Management and Change Request Management
Master Data
Projects in Change Request Management
The Application Incident Management process and its integration with Change Request Management
The Change Request Management Processes
Monitoring
Customizing IT Service Management
The training explains how to operate your business processes successfully and reliably by establishing a BPM
concept for your solution landscape. This includes, among others, the definition of roles and responsibilities in your
solution support organization, monitoring of your core business processes and interfaces, procedures for program
scheduling management, strategies for data management and master data distribution. The course explains how
SAP Solution Manager can be used for the operation of a BPM concept and focuses on the setting up of Business
Process Monitoring in SAP Solution Manager. You are introduced in detail to the functional range of Business
Process Monitoring within SAP Solution Manager. You are also enabled to set up Business Process Monitoring for
a sample business process yourself.