Software Update Manager (SUM) for SAP

Solutions
Konnie Daglis SAP America, Inc.
Marco Valencia SAP America, Inc.
[
Konnie Daglis & Marco Valencia, SAP Upgrade Office, SAP America, Inc.
May 14
th
, 2012
Software Update Manager (SUM) for SAP
Solutions
2012 SAP AG. All rights reserved. 3
This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is
provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
The information in this presentation is confidential and proprietary to SAP and may not be disclosed without
the permission of SAP. This presentation is not subject to your license agreement or any other service or
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document or any related presentation, or to develop or release any functionality mentioned therein. This
document, or any related presentation and SAP's strategy and possible future developments, products and
or platforms directions and functionality are all subject to change and may be changed by SAP at any time
for any reason without notice. The information in this document is not a commitment, promise or legal
obligation to deliver any material, code or functionality. This document is provided without a warranty of any
kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness
for a particular purpose, or non-infringement. This document is for informational purposes and may not be
incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except
if such damages were caused by SAPs willful misconduct or gross negligence.

All forward-looking statements are subject to various risks and uncertainties that could cause actual results
to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-
looking statements, which speak only as of their dates, and they should not be relied upon in making
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Legal disclaimer
2012 SAP AG. All rights reserved. 4
This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is
provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Table of contents
Introduction into the actual Software Maintenance Process of
SAP Business Suite 7
Software Logistics Toolset - Concept and Core Assets
Software Update Manager (SUM) Most Important Features
Near-Zero Downtime Capabilities of SUM
Appendix: Sources of further Information
Software Logistics Toolset 1.0
2012 SAP AG. All rights reserved. 6
This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is
provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
The core components of SL Toolset 1.0 SPS 03
release on 19
th
december 2011

Automation

Maintenance
System
Provisioning
Change
Control
Software
Update Manager
SPAM/SAINT
Update
Software
Update Manager
for SAP HANA
Dual-Stack Split
SAP Setup
LM Automation
Standalone
CTS Plug-in
2012 SAP AG. All rights reserved. 7
This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is
provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Software Logistics Toolset Approach
Shipped in fixed intervals
Product independent
Latest tool improvements & extensions
2012 SAP AG. All rights reserved. 9
This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is
provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
The Software Logistics Toolset Approach
Each shipment provides improvements and extensions on already delivered tools
as well as new tools.
SPS
1
SL Toolset 1.0 shipments
LM Automation
Standalone
Software Update
Manager
for SAP HANA
SPS
2
Improved
For further information about the delivered software logistics tools, the supported implementation processes, and SAP application products, see
Central Release Note for Software Logistics Toolset 1.0 1563579.

LM Automation
Standalone
CTS Plug-in
Software
Update Manager
for SAP HANA
Software Update
Manager
CTS Plug-in
Software Update
Manager
CTS Plug-in
Software Update
Manager
Software Update Manager (SUM)
2012 SAP AG. All rights reserved. 11
This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is
provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
The Software Update Manager (SUM)
Software Update Manager:
Tool Unification
Usability
Downtime Reduction
The Software Update Manager is the future SAP Software Maintenance Tool.
2012 SAP AG. All rights reserved. 12
This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is
provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
The Software Update Manager for the SAP Business Suite
*) For further information on the currently available Software Update Manager, see SAP Central Note - Software Update Manager 1.0
SP03 1591328 and regarding replaced tools, see Replacements of outdated tools via SL Toolset SAP Note 1589311.
ABAP Java




SAPehpi




SAPup




SAPJup
SPS SAP EHPs
Upgrade
Upgrade
ABAP Java
ABAP
Java
Consolidated to
The Software Update Manager is the Software Maintenance Tool for the SAP
Business Suite 7 Innovations 2011
*)
.
2012 SAP AG. All rights reserved. 13
This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is
provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Outlook 2012
It is planned that future versions of the Software Update Manager will replace
well known tools.

SAP enhancement package installer
SAPup/SAPJup
JSPM
SPAM/SAINT
CE Update Manager


For further information on tool replacements, see Replacements of outdated tools via SL Toolset SAP Note 1589311.
SL Toolset 1.0 Shipments planned for 2012
SPS
4
SPS
5
SPS
6
ABAP Java
2012 SAP AG. All rights reserved. 14
This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is
provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
TCO Lab Preview: nZDM for SAP ERP 6.0 EHP6
System Details:
OS/DB: AIX/Oracle
DB size: 1,7 TB
System clone from a customer

Source:
ERP 6.0 SR3
Target:
ERP 6.0 with EHP6
Technical Usages:
Central Applications
Human Capital Management
IS-Utilities
Strategic Enterprise Management
Generation of ABAP loads during uptime
Significant downtime reduction when using the nZDM capabilities
of Software Update Manager for the Business Suite 7i2011
Source: TIP Core LM TCO Lab measurements
53:54
44:35
02:31
05:41
00:00 12:00 24:00 36:00 48:00 60:00
SUM with nZDM feature
SUM without nZDM feature
hours
Uptime Downtime
Near-Zero Downtime Maintenance
(nZDM) Capabilities of SUM
2012 SAP AG. All rights reserved. 18
This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is
provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Software Update Manager (SUM)
with near-Zero Downtime Maintenance (nZDM) Capabilities
HOW? Software Update Manager (SUM) has been extended with nZDM-Capabilities:
Introduction of capabilities for extended downtime optimization
Introduction of Record & Replay technique for business transactions
Benefit: more relevant deployment phases will be executed while system is still available for
business
users:
Load generation (SGEN)
Selected, long-running After Import Methods
Mass-generation of Enhancement Objects, Generation of Enqueue Objects
Main import (based on Record & Replay technique)
Table structure adjustment incl. conversions (based on Record & Replay technique)
Allows binding of customer transports into uptime part of the deployment procedure


Significant Reduction of Business Downtime compared to current standard update and upgrade tools
Significant TCO-Reduction for standard software maintenance activities compared to customer-specific
Downtime Minimization Service based on NZDT and other technologies
Addresses ABAP-based SAP Business Suite & SAP NetWeaver Systems
2012 SAP AG. All rights reserved. 19
This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is
provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
nZDM-Capabilities of SUM
significantly reduce Business Downtime compared to current standard
Procedure!
Uptime Business Downtime Uptime
Current standard procedure:
SHD = Shadow system
Uptime Business Downtime Uptime
Downtime-Optimized procedure using nZDM-capabilities of SUM:
Reduction of Business Downtime
2012 SAP AG. All rights reserved. 20
This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is
provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
nZDM Capabilities for SAP Business Suite
Release and Platform Coverage
SUM will allow to use the nZDM capabilities for the following standard software maintenance
activities:

Apply a Support Package on
... any ABAP-System with a target release based on SAP NetWeaver 7.0 Enhancement Package 2, SP8 or higher, e.g.
Apply Support Package 8 or higher (NW 7.02 SP8) on a SAP NetWeaver 7.0 Enhancement Package 2 System
Apply Support Package 5 or higher on a SAP ERP 6.0 Enhancement Package 5 System

Install an Enhancement Package on top of
any ABAP-System with a target release based on SAP NetWeaver 7.0 Enhancement Package 2, SP8 or higher, e.g.
:
Install SAP Enhancement Package 5 on a SAP ERP 6.0 system with SAP Enhancement Package 4
Install SAP Enhancement Package 2 on SAP NetWeaver 7.0 (ABAP)

Upgrade your system to
any ABAP-System with a target release based on SAP NetWeaver 7.0 Enhancement Package 3 or higher, e.g.:
Upgrade SAP R/3 4.6C to SAP ERP 6.0 Enhancement Package 6 (SAP Business Suite 7 Innovations 2011)

Full PAM support!
2012 SAP AG. All rights reserved. 21
This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is
provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
TODAY FUTURE PLANNED (12 18 months)
TODAY
Customer-specific
Downtime Minimization
Consulting Service (based
on NZDT and other
technologies) successfully
applied on more than 20
customer systems (e.g. Airbus,
Nestl, etc.)
Software Update Manager
(SUM) consolidates various
maintenance tools with special
focus on simplification, reducing
technical downtime, and thus
lower TCO for customers
SUM 1.0/SP3:
First pilots based on SUM
1.0/SP3 on selected platforms
and selected scenarios running
in Q1 2012 timeframe
PLANNED
INNOVATIONS
SUM 1.0/SP4: Restricted
Shipment of nZDM capabilities
for all maintenance scenarios
and complete coverage of PAM
planned
SUM 1.0 SP6 outlook:
General availability of the nZDM
capabilities planned
1st steps of integrating
customer transports into
uptime deployment phases
cookbook style procedural
description planned, optional
consulting support
nZDM-Capabilities for SAP Business Suite
Roadmap Overview Summary of Key Innovations
FUTURE
DIRECTIONS
Tighter integration of
customer transports
(i.e. automation, pre-requisite
check, packaging, etc.)

Thank You!














Contact information:

Marco Valencia
VP, Upgrade Office
North America & Latin America
SAP America, Inc.
T +1 404-943-6477
F +1 610-492-1083
M +1 770-331-3738
marco.valencia@sap.com

Konnie Daglis
Sr. Director, Upgrade Office
North America
SAP America, Inc.
T +1 404-943-3026
F +1 610-492-0762
M +1 678 640-6136
konnie.daglis@sap.com
APPENDIX:
some more Details on
nZDM Capabilities of SUM
2012 SAP AG. All rights reserved. 24
This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is
provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned Downtime
Explanation of used terms
time
Notification of Users
System Cool Down
Backup

Maintenance
Procedure

Backup

Technical Downtime
Test and Verification
Prepare Tool Uptime Processing
Technical perspective:
Downtime
Processing
Follow-up
activities
e.g. 4-8 h Customer specific
Business perspective:
Business Uptime Business Downtime Business Uptime
Note: Business Continuity cannot be reached, when only focussing on reducing/eleminating
the tool-related technical downtime!
For Example, Upgrading to SAP ERP 6.0:
average Business Downtime is ~ 24 - 48 hours
average Technical Downtime is ~ 5 - 10 hours
2012 SAP AG. All rights reserved. 25
This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is
provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
How to minimize BUSINESS Downtime?
Business Downtime
time
Notification of Users
System Cool Down

Backup

Maintenance
Procedure

Test and Verification

Backup

Technical Downtime
Planned Downtime without near-Zero Downtime Technology:
Business Downtime
time
Maintenance Procedure

Test & techn. Verification

Technical Downtime
Planned Downtime with near-Zero Downtime Technology :
Switch

Productive system in restricted mode

Shadow System

2012 SAP AG. All rights reserved. 26
This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is
provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
nZDM-Capabilities of SUM
significantly reduce Business Downtime compared to current standard
Procedure!
Uptime Business Downtime Uptime
Current standard procedure:
Uptime Deployment
Downtime
Deployment
ABAP
Load Generation
(SGEN)
Uptime Business Downtime Uptime
Downtime-Optimized procedure using nZDM-capabilities of SUM:
Uptime Deployment Most
Customer
Transports
ABAP
Load Generation
(SGEN)
Minimized
Downtime
Deployment
Some
Customer
Transports
Test
&
Validation
Test
&
Validation
Reduction of Business Downtime
2012 SAP AG. All rights reserved. 27
This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is
provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Starting Point:
Lessons Learned from near-Zero Downtime (NZDT) Projects
Downtime Minimization Service, using the near-Zero Downtime method (NZDT) and other technologies has been
successfully delivered for more than 20 systems at more than 10 customers.

NZDT reduced considerably the business downtime
Table conversions executed on the clone during the uptime
The switch to the new software and the generation (SGEN) executed
during the uptime
Import of the customers transports and 3
rd
party add-ons in the uptime
Achievable business downtime 8-16 hrs depending on the necessary
validation in the downtime

But NZDT requires a significant customer-specific effort
Additional hardware is required for the clone
Recording of changes results in a performance impact on heavily used
systems
Additional testing cycles in the NZDT project have to be considered
Customers individual table classification

The lessons learned from NZDT projects are planned to be integrated into the Software
Update Manager (SUM) - the new update and upgrade tool of SAP NetWeaver-based
systems.
D
e
l
t
a

r
e
p
l
a
y
Recording
PRD
R/3 4.6C nUC
hostA
c
l
o
n
e
downtime
Prepare +Upgrade Uptime
Upgrade
and Unicode conversion
+ Transports
+Add Ons
+ Pre-Testing
L
a
s
t

D
e
l
t
a

r
e
p
l
a
y
v
F
i
n
a
l
-
V
a
l
i
d
a
t
i
o
n
I
n
f
r
a
s
t
r
u
c
t
u
r
e

C
h
a
n
g
e
Upgrade +UC Downtime Post Processing
Delta
Transfer
Infra
structure
PRD
R/3 4.6C nUC
hostB
PRD
ECC 6.00 UC
hostB
hostA
Vali
dation
2012 SAP AG. All rights reserved. 28
This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is
provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Downtime Minimization Service
based on NZDT etc.
nZDM capabilities of SUM enable significantly reduced business
downtimes for standard maintenance scenarios at significantly lower
TCO !
Release Upgrade
EHP Implementation
Support Package Update
Customer transports *)

Unicode conversion
Upgrade and Unicode conversion
EhP and Unicode conversion
OS/DB migration
Upgrade/EhP and OS/DB migration
DB reorg
Hardware replacement
2009 2010 2011 2012 2013
Depending on the planned maintenance event different methods can be chosen:
nZDM capabilities of SUM
*) Integration of customer transport into SUM planned
2012 SAP AG. All rights reserved. 30
This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is
provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
30
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