Monique Jordan is an accomplished organizational development professional with a proven record of leading transformational change initiatives and improving leadership capability and team performance.
Monique Jordan is an accomplished organizational development professional with a proven record of leading transformational change initiatives and improving leadership capability and team performance.
Monique Jordan is an accomplished organizational development professional with a proven record of leading transformational change initiatives and improving leadership capability and team performance.
Pomona, NY 10970 Phone: 916-230-1517 Email: jordanmaj@yahoo.com
Summary: Accomplished organizational development professional with a proven record of leading transformational change initiatives and improving leadership capability and team performance. Experienced in developing high-performance teams and adaptive organizations. Skilled presenter with global experience.
WORK EXPERIENCE Pearson Education, New York, NY 02/2012-Current Director of Organizational Change Speaker at 2013 CIPD Conference in Manchester UK. Developed and presented innovative approach to creating adaptive organizations through customer driven performance management processes Developed strategy and approach for managing transitional change to create agile, globally mindful and service oriented culture through leadership development Embedded change practices in program management and built skill through coaching
EPIICteam, Sacramento, CA 09/2007-12/2011 Senior Organizational Development Consultant Coached leadership team through major organizational change that merged 3 organizations (Commercial Healthcare, Government Systems, and Healthcare R&D) into new organization Improved project team on-time deliverables, communication across disciplines (BA, Development, Stakeholders) and employee satisfaction Developed and led the execution of an employee engagement plan to improve call center culture Generated employee excitement and improved participation, increasing accountability for both individual & team performance
Triton Distribution Systems, Sausalito, CA 09/2006-08/2007 Vice President of International Engagement and Operations Implemented new Organizational Design and framework enabling the successful launch of foreign subsidiaries in the Philippines, China and India capable of realizing core business objectives. Designed and implemented a Talent Management Framework and matrix-management system to fully integrate M&A teams and subsidiaries as high-performing, contributing members of parent company under a single culture and corporate brand.
Tramco INC., Folsom, CA 11/2001-06/2006 Chief Engagement Officer Led organization wide transformational change. Developed and led the execution of an integrated change and engagement strategy enabling successful global business expansion and service improvements. Increased revenues three fold. Reduced days to close open tickets from 13 days to 8 hours. Enhanced customer satisfaction scores from 98% dissatisfied to 89% very satisfied.
Cymbic INC., San Rafael, CA 08/1999-09/2001 SVP Human Resources & Operations Led organizational restructure including new operating model, talent development program, performance management process, performance metrics and reward and recognition plans. Changes netted following increases: 43% per project margin, customer satisfaction scores from 2.8 to 4.9, on-time deliverables from 65% to 97%, employee satisfaction from 2.0 to 4.8.
ASAP Staffing LLC, San Ramon, CA 03/1996-06/1999 Senior Organization Change Management Consultant Designed and led large scale organizational wide HR-SAP deployment encompassing 100,000 employees across 2000 locations in 5 states for SBC, ensuring both technical and organizational readiness and enabling on-time delivery with 98% of data clean and 100% desktop readiness. Developed and executed change plan resulting in rapid adoption of new technology and successful behavioral change to an employee self-service environment.
EDUCATION M.S in Organizational Leadership 02/2011-06/2012 National University, San Diego, CA
B.A in Business Administration 09/2008-09/2010 Minor: Economics National University, San Diego, CA
CERTIFICATIONS & TRAININGS Coaching Leaders: Linkage ADKAR: Prosci True Colors Temperament Assessment: Ntrinsx ISO Auditor: SAI Global Evoking Excellence; Coaching As a Discipline: New Ventures West Systems Thinking; Leading Learning Organizations: Innovation Associates TQM Team Leader Training: Qualtech Services Limited Quality Tools and Statistical Process Control: Juran
PUBLICATIONS Working for the Customer NOT the Man (http://www.mixhackathon.org/hack/working-customer-not- man) The System of Leadership (http://www.mixprize.org/hack/system-leadership)
SKILLS & FIELDS OF EXPERTISE ERP deployment, executive coaching and talent management Leadership development, global team performance and employee engagement Experienced in telecom, software development ,transportation, leisure and travel and education