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Monique Jordan

Senior Organizational Development Consultant


Pomona, NY 10970
Phone: 916-230-1517
Email: jordanmaj@yahoo.com

Summary: Accomplished organizational development professional with a proven record of leading
transformational change initiatives and improving leadership capability and team performance. Experienced
in developing high-performance teams and adaptive organizations. Skilled presenter with global experience.

WORK EXPERIENCE
Pearson Education, New York, NY 02/2012-Current
Director of Organizational Change
Speaker at 2013 CIPD Conference in Manchester UK. Developed and presented innovative approach
to creating adaptive organizations through customer driven performance management processes
Developed strategy and approach for managing transitional change to create agile, globally mindful
and service oriented culture through leadership development
Embedded change practices in program management and built skill through coaching

EPIICteam, Sacramento, CA 09/2007-12/2011
Senior Organizational Development Consultant
Coached leadership team through major organizational change that merged 3 organizations
(Commercial Healthcare, Government Systems, and Healthcare R&D) into new organization
Improved project team on-time deliverables, communication across disciplines (BA, Development,
Stakeholders) and employee satisfaction
Developed and led the execution of an employee engagement plan to improve call center culture
Generated employee excitement and improved participation, increasing accountability for both
individual & team performance

Triton Distribution Systems, Sausalito, CA 09/2006-08/2007
Vice President of International Engagement and Operations
Implemented new Organizational Design and framework enabling the successful launch of foreign
subsidiaries in the Philippines, China and India capable of realizing core business objectives.
Designed and implemented a Talent Management Framework and matrix-management system to
fully integrate M&A teams and subsidiaries as high-performing, contributing members of parent
company under a single culture and corporate brand.

Tramco INC., Folsom, CA 11/2001-06/2006
Chief Engagement Officer
Led organization wide transformational change. Developed and led the execution of an integrated
change and engagement strategy enabling successful global business expansion and service
improvements.
Increased revenues three fold. Reduced days to close open tickets from 13 days to 8 hours. Enhanced
customer satisfaction scores from 98% dissatisfied to 89% very satisfied.

Cymbic INC., San Rafael, CA 08/1999-09/2001
SVP Human Resources & Operations
Led organizational restructure including new operating model, talent development program,
performance management process, performance metrics and reward and recognition plans.
Changes netted following increases: 43% per project margin, customer satisfaction scores from 2.8
to 4.9, on-time deliverables from 65% to 97%, employee satisfaction from 2.0 to 4.8.

ASAP Staffing LLC, San Ramon, CA 03/1996-06/1999
Senior Organization Change Management Consultant
Designed and led large scale organizational wide HR-SAP deployment encompassing 100,000
employees across 2000 locations in 5 states for SBC, ensuring both technical and organizational
readiness and enabling on-time delivery with 98% of data clean and 100% desktop readiness.
Developed and executed change plan resulting in rapid adoption of new technology and successful
behavioral change to an employee self-service environment.

EDUCATION
M.S in Organizational Leadership 02/2011-06/2012
National University, San Diego, CA

B.A in Business Administration 09/2008-09/2010
Minor: Economics
National University, San Diego, CA

CERTIFICATIONS & TRAININGS
Coaching Leaders: Linkage
ADKAR: Prosci
True Colors Temperament Assessment: Ntrinsx
ISO Auditor: SAI Global
Evoking Excellence; Coaching As a Discipline: New Ventures West
Systems Thinking; Leading Learning Organizations: Innovation Associates
TQM Team Leader Training: Qualtech Services Limited
Quality Tools and Statistical Process Control: Juran

PUBLICATIONS
Working for the Customer NOT the Man (http://www.mixhackathon.org/hack/working-customer-not-
man)
The System of Leadership (http://www.mixprize.org/hack/system-leadership)

SKILLS & FIELDS OF EXPERTISE
ERP deployment, executive coaching and talent management
Leadership development, global team performance and employee engagement
Experienced in telecom, software development ,transportation, leisure and travel and education

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