ANNUAL REPORT

2012
Employment Business Services Training
MESSAGE FROM THE PRESIDENT/CEO
Dear Stakeholders,
At WORKFORCE SOLUTIONS of the Coastal Bend, we
invest in our regional economic success through access to
jobs, training, and employer services.We strive to meet the
needs of our employers and job seekers through labor market
intelligence. We recognize the value of getting a job, learning
a skill and moving towards self-suffciency and how that
translates to the overall success of our regional economy.
That positive impact results in a competitive and educated
workforce, a growing business community, increased
employment and a return on taxpayer investment.
2012 has been an amazing year for Workforce Solutions.
The combined and coordinated efforts of our Board of
Directors, Board Professionals and dedicated Service
Providers have resulted in our ability to effectively and
effciently serve our customers. We will continue to build on
the success of 2012 and we are committed to strengthening
our community presence in 2013.
I extend my heartfelt thanks to the Chief Elected Offcials,
Board members and incredible staff for their leadership
and efforts in impacting so many families in the Coastal
Bend. Together, we are making the Coastal Bend a great
place to work, do business and live.
Respectfully,
Ken Trevio
President/CEO
Workforce Solutions of the Coastal Bend
placed 6,047 unemployment insurance
claimants back to work within 10 weeks of
filing their initial claim, and in doing so,
not only assisted the job seeker by getting
them back to work quickly, but also helped
to preserve the States Unemployment Trust
Fund supported by employer taxes and reim-
bursements.
Claimant Reemployment Performance
Texas Workforce Commission (TWC) Incentive Award
2012 Statewide Awards and Recognition
Workforce Solutions of the Coastal Bend has
tracked this particular outcome for several years,
and was well prepared for this performance
measure. 90% of the WIA Adult/Dislocated
Worker customers were placed into employment
related to their training. This was not only the
highest placement percentage in our cohort, but
the highest in Texas.
WIA Adult/Dislocated Worker Employment
Related to Training- TWC Incentive Award
$15,000
Workforce Solutions of the Coastal Bend
Board of Directors developed a soft skills
training curriculum called, Career Ready
Workforce Certification (CRWC). The skills
targeted include critical thinking/problem
solving, leadership, professionalism/work
ethic, teamwork/collaboration, and
adaptability/flexibility. After completion of 44
classes, employers can recruit from a job seeker
pool of CRWC graduates that are well equipped
to meet employers needs and comfortably integrate
into the modern workplace.
Service to Business
Texas Workforce Commission 2012
$15,000
$15,000
Workforce Solutions of the Coastal Bend (WFSCB)
partnered with Superintendent of the Year, Dr.
Arturo Almendarez, of the Calallen Independent
School District to deliver the CRWC soft skills
program to prepare students for the world of
work. WFSCB received a GOLD Award for
this outstanding CRWC partnership and will
be profiled in the 5th edition of TAPEs signa-
ture publication, Soaring to New Heights in
Education: Powerful Partnership Practices
Across Texas.
2012 Texas Association of Partners in Education
Community Partnership Award Career Education
GOLD AWARD
Coastal Bend Workforce by the Numbers
We help Job Seekers build skills, access
information, and research job opportunities.
Through training, coaching, and on-line
job banks, we focus on connecting our Job
Seekers with our Employers.
For our Employers, we are an extension
of their human resources departments
providing recruitment, screening, and
referrals.
Our Workforce Solutions Professionals are
focused on meeting the needs throughout
our 12-County area, working proactively to
support our regional economy.
42,841 Job Seekers
Served
Financial Assistance for Training
EMPLOYER SERVICES
Employers Served
3,399
Hired Through
WorkinTexas.com
4,299
Total Regional
Job Openings
WorkinTexas.com
9,241
Services Provided
to Employers
10,313
JOB SEEKERS
$558,767 Current Total Dollars Invested
TEXAS BACK TO WORK
Job Training and Conferences
474
YOUTH PARTICIPANTS
New Participants Registered
in WorkinTexas.com
84
PERSONS WITH DISABILITIES
Unemployment Insurance
Claimants Served
20,196
UNEMPLOYMENT INSURANCE
Back to Work Within 10
Weeks of Filing
6,047
$531,698.24
678 New Employers Served
3,399 Total Employers Served
Business Services Unit
Hiring
Events
265
NUECES
59
ALICE
30
KINGSVILLE
38
BEEVILLE
18
SINTON
REFUGIO
5
ROCKPORT
417
VETERANS
5,032 Received Priority Services
200 Employers
493 Placements
October 2011- September 2012
2
Child Care Services
Workforce Solutions of the Coastal Bend receives funding from the Texas Workforce Commission to provide
subsidized Child Care Services for low-income families within its 12-county region (Aransas, Bee, Brooks, Duval,
Jim Wells, Kenedy, Kleberg, Live Oak, McMullen, Nueces, Refugio, and San Patricio counties). This funding makes it
possible for parents to maintain jobs or attend school or participate in training activities which enable them to enhance
their quality of life and the lives of their children.
Families Received Child
Care Financial Support
3,434
Total Children Received
Child Care Financial Support
6,711
Customers Served
Financial Impact
Parent
Fee
WFS
Paid
Average/Household
/ Quarter
Total Quarterly
Wages
Earned
$604.60
$268,442.07 $581.692.27
$1,310.12 $6,828.28
$3,031,754.63
Average/Household
/ Quarter
Total Quarterly
Results are based on a sample of 444 families who earned wages from which taxes could be deducted and are for the second quarter of BCY 2012.
IRS Taxes
(15%)
SS Taxes
(6.2%)
Medicare
(1.45%)
Sales Tax
(8.25%)
$1,024.00 $423.00 $99.00 $563.00
$454,763.00 $187,969.00 $43,960.00 $250,120.00
Assessed in parent fees
and was paid directly by
the customer to Child Care
Providers.
$2,523,933
$14,009,410
The total amount of Child
Care payments paid to
Providers in 2012.
Workforce Solutions of the
Coastal Bend paid to Child
Care Providers.
$11,485,477
Children received Child Care
under the Choices/TANF and
Transitional Former TANF
funding category.
690
Children received Child
Care under the low-in-
come funding category.
4,771
Child Care Providers received
payments from Workforce
Solutions of the Coastal Bend.
249
Children received child
care under the Child
Protective Services
funding category.
1,250
Nationally
Accredited
Child Care
Programs
$11.4
Million
Invested
Texas Workforce Commission Awards
Employer of the Year 2012
Bay Ltd.- A Berry Company
Local Employer of Excellence 2012
Bay Ltd. is a great corporate citizen and strong
partner in helping the community prosper and
creating above livable wage job opportunities as
well. Workforce Solutions of the Coastal Bend and
Bay Ltd. work closely to bring together partners in
the petrochemical industry, education institutions,
and training providers to discuss how we can
collectively identify employment and training
opportunities for job seekers interested in the
well-paying petrochemical industry.
Their collaboration with Workforce Solutions
Industry Outreach program has assisted our efforts
to develop focused awareness campaigns and
recruitment activities that create interest from
students in high school and area higher
educational institutions to consider employment
opportunities in the petrochemical industries.
Bay Ltd. has made a commitment to this
initiative with their employees time, fnancial
support to programs that support youth
development, and educating the community about
a career path in the petrochemical and supporting
industries that will afford them a good quality
of life.
Sterling Personnel, Inc.
Sterling Personnel, Inc. has been and continues to be
a strong employer client of Workforce Solutions of the
Coastal Bend (WFSCB). They utilize our full range of
services including recruiting and hiring support,
interviewing space at our Career Centers, and training
opportunities available to help them remain successful
in their feld.
In the last two years, Sterling Personnel has posted
over 300 job postings in WorkinTexas.com and has
placed over 25% of the job seeker referrals in the
statewide database. In addition, Sterling Personnel,
Inc. structures their business plan as a full-service
staffng agency parallel to WFSCBs market footprint
in order to maximize the relationship and the resources
made available to their company such as job seeker
referrals, employee training resources, hiring events,
interview rooms, bulletin notices of available jobs,
employer incentive programs, and employer
networking events.
EMPLOYER AWARDS
I commend Bay Ltd., Sterling Personnel Inc. and Workforce Solutions of the
Coastal Bend for working together to grow the local economy and provide
good paying jobs in their community, said TWC Commissioner Representing
Employers Tom Pauken.
Non-Custodial Parent (NCP) Choices Program
The 2009 NCP Program implemented in Nueces and Kleberg
Counties by the Texas Workforce Commission (TWC) targets low
income, unemployed, or under employed NCPs who are behind
on their child support payments and whose children are current
or former recipients of public assistance.
NCP Choices is a collaborative effort with the Texas Office of
the Attorney General (OAG) and IV-D Family Courts to help
NCPs, who have substantial barriers to employment and
career advancement, become economically self-sufficient while
also making consistent child support payments. NCPs are court
ordered into the program with jail time as the consequence for
failure to comply.
The Craft Training Center is a key partner for NCPs to obtain
construction industry certifications. Dedicated NCP Career
Center Professionals work quickly to employ the NCP due to
the immediacy of paying child support to avoid jail time.
WFSCB takes extra pride in the successful partnership with
Judge Brazell which is apparent by her advocacy for the
program. As guest speaker at a Family Law luncheon, she
presented that the success of the NCP program was due to the
tremendous growth in local child support payments, and
reduction in jail time.
Rate at which the Office of Attorney
General reports the NCPs ordered
into the program are paying.
83%
Has been recovered in Child
Support Payments.
$1,105,381.23
NCPs have been served
through the program.
246
$1 MILLION
Rate at which NCPs have entered
employment.
86.67%
Rate at which NCPs retained that
employment.
84.62%
Commendations by Lydia Bell, Policy Analyst with the Texas Workforce Commission,
The financial worksheet has been and will continue to be shared as a best practice
with other Board areas. I want to commend the Coastal Bend on being extremely proac-
tive with the NCPs and for standing out as some of our leaders in the program. Again,
we appreciate the opportunity to observe Court this week-you are the best at what you
do!
OAG local staff nominating our own Workforce staff winning the State Workforce
Partner of the Year Award.
State wide use of an NCP Financial worksheet developed by Workforce staff to assist
the NCP in navigating the court system and meeting compliance.
Willingness to train other Board areas on implementing the program and best
practices.
The NCP Choices Program has been recognized by State and Local
Partners evident by:
DOLLARS
Project ELI
WFSCBs Emerging Leaders Initiative (Project ELI) prepared the Coastal Bends future workforce
through access to local labor market information and career tools; and for those who qualify, access
to a full array of Workforce Investment Act (WIA) services including comprehensive year-round career
counseling, subsidized employment opportunities, leadership skills, and support services.
60 Local Employers
$180,000
In Wages
88 Employment
Opportunities
Emerging Leaders Initiative
Provided Workplace Mentoring
and Work-Relevant Skills
Paid Directly to Participants
25% Were Foster Youth or
Youth with a Disability
Career Ready Workforce Certification
The Career Ready Workforce Certification is typically a four-day classroom setting with innovative curriculum developed by WFSCB
that allows customization of curriculum and program delivery to meet the specific needs of job seekers, employers, school districts,
and workforce partners. Accredited by Del Mar College, the certification provides 2.2 Continuing Education Units (CEUs), a college
transcript and alumni membership. Designed for adult and youth audiences, 14 competencies are learned such as communication
skills, teamwork, analytical problem solving skills, personal management, interpersonal effectiveness, computer technical literacy,
leadership management skills, learning skills, financial management and strong work values. In addition to competencies learned,
students are engaged in other workforce services such as career exploration and labor market information to assist them in choosing
their career path.
Employers are invited to share with students what their company is looking for and reinforcing the importance of soft skills in the
workplace. Proof of performance is further evident by the fact that employers recruit from the class, hire graduates on site and hired
graduates are returning to hire from the class! Employers represented to name a few are, IBC Bank, Results, Stripes, Regency
Nursing, Allied Barton, Manpower, and Pepsi.
44 Classes Delivered
1,000 Participants
Trained
1,800 Continuing Education
Units (CEUs) Earned
Investments Over
$21,000 From Private
& Public Sectors
Eagle Ford Shale Solutions
Eagle Ford Shale
Job Openings
737
Eagle Ford Shale
Job Postings
571
Natural gas and oil exploration in the Eagle Ford Shale (EFS), an area
stretching from the South Texas border to College Station, first began
in 2008 and is already providing extraordinary economic benefits to
the Coastal Bend region. Workforce Solutions of the Coastal Bend has
emerged as a go to EFS resource by utilizing its integrated workforce
development system to meet the market-driven needs of employers and job
seekers.
Goals
Mission
The Coastal Bend has seen a 129% increase in Jobs in the
Transportation/Material Moving, Production and Construction/
Extraction Industries since 2009.
Recruiting and Screening
Job Postings and Matching
Training Availability
Direct Hire Events
Labor Market Intelligence
INCREASED EMPLOYER DEMAND
QUALIFIED JOB SEEKER SUPPLY
Shift Training Dollars to Meet the Demand
At Workforce Solutions of the Coastal Bend, we invest in the regional
economic success through access to jobs, training and employer
services.
We provide comprehensive human resource services for businesses
and residents of the 12-county Coastal Bend region. Our network of
partners and providers offers a wide range of no-cost and low-cost
opportunities for employers and job seekers. We offer recruitment
services, job search assistance, training, child care support, educa-
tional initiatives, and much more. We have developed innovative
opportunities that bring together economic development, education
and employment. This results in a high-quality workforce system that
ensures economic viability for the Coastal Bend community.
Establish & Strengthen Partnerships
Enhance Rural Support
Increase Awareness of Workforce Solutions Programs &
Services
Enhance Soft Skills Training
Explore New Revenue Opportunities
Improve Internal Efficiencies
Redefine Board Culture
We have established a Business and Strategic Plan to further refine
overall goals and strategies for continuous improvement of service
to the communities we serve. This strategic plan involves the coor-
dination of resources to best implement Workforce Investment Act
(WIA) employment and training services. As an organization, we
need to continue to elevate our mission as a place that not only lifts
up our customers with training, jobs and support services, but can
also serve a regional business community with significant resources
readily available.
STRATEGIC BUSINESS PLAN
OPPORTUNITY FOR A STRONGER COMMUNITY
STRATEGIC GOALS 2012-2013
MISSION STATEMENT
Training or Retraining Needed
Expanded Partnerships with Colleges
& Craft-Training Center
Leadership
Mary Z. Afuso, City of Corpus Christi
Octavio Xavier Alvarez, Kleberg County
Annie Broadwater, Brooks County
Mike Carranco, Nueces County
Nathan Diaz, City of Corpus Christi
Sara P. Garza, TWC/City of Corpus Christi
Randy Giesler, Live Oak County
Mary V. Gleason, City of Corpus Christi
Roxann Gleason, Bee County
Zachary Kay, San Patricio County
Marcia Keener, San Patricio County
ELECTED
OFFICERS
Chair - Victor M. Gonzalez, Jr., City of Corpus Christi
Vice Chair - Edward Sample, City of Corpus Christi
Secretary - Gloria Perez, City of Corpus Christi
Treasurer - Joe Guzman, City of Corpus Christi
Parliamentarian - James Bounds, Aransas County
Immediate Past Chair - Gary L. Cunningham, San Patricio County
BOARD OF
DIRECTORS
Mary LaFrancois, City of Corpus Christi
Emily Martinez, City of Corpus Christi
Joe A. Martinez, City of Corpus Christi
Dick Messbarger, Kleberg County
Joe B. Montez, Bee County
John W. Owen, City of Corpus Christi
Gloria Ramos, Jim Wells County
Lillian Riojas, City of Corpus Christi
John P. Silvas, Nueces County
Velma Soliz-Garcia, San Patricio County
Catrina Wilson, City of Corpus Christi
JIM WELLS COUNTY
Chair - Judge L. Arnoldo Saenz
ARANSAS COUNTY
Judge C. H. Burt Mills, Jr.
BEE COUNTY
Judge David Silva
BROOKS COUNTY
Judge Raul M. Ramirez
CITY OF CORPUS CHRISTI
Mayor Nelda Martinez
DUVAL COUNTY
Judge Abel Aragon
KENEDY COUNTY
Judge Louis E. Turcotte, III
KLEBERG COUNTY
Judge Juan M. Escobar
LIVE OAK COUNTY
Judge Jim Huff
MCMULLEN COUNTY
Judge James E. Teal
NUECES COUNTY
Judge Loyd Neal
REFUGIO COUNTY
Judge Rene Mascorro
SAN PATRICIO COUNTY
Judge Terry Simpson
CHIEF ELECTED
OFFICIALS
WFS
WFS
WFS
WFS
WFS WFS
WFS
WFS
WFS
CAREER CENTERS
IN THE COASTAL BEND
CAREER CENTERS
We operate nine career centers in a 12-County Region of the Coastal Bend and offer a full range of
employment services to businesses and job seekers.
ALICE
601 East Main
3rd Floor
Wells Fargo Building
361.688.0167
800.388.5813
KINGSVILLE
1417 East Corral Ave.
361.592.1006
800.864.3520
ROCKPORT
619 North Live Oak
Room A4
Old Rockport
Elementary School
361.727.2684
BEEVILLE
202 North St. Marys
361.358.8941
800.666.0479
REFUGIO
414 B N. Alamo St.
361.526.9211
SINTON
1113 East Sinton
Pirate Plaza
361.364.3284
800.727.4356
CORPUS CHRISTI
5858 SPID Suite 1
361.882.7491
888.860.5627
CORPUS CHRISTI
520 North Staples
361.882.7491
888.860.5627
FALFURRIAS
1200 East Hwy 285
State Office Building
361.325.9095
www.workforcesolutionscb.org
Connect with us today !

Workforce Solutions of the Coastal Bend
520 North Staples / Corpus Christi, Texas 78401
Phone 361.885.3016/ Fax 361.885.3025/ Toll-Free 1.888.860.JOBS (5627)
Equal Opportunity Employer/ Program
Auxiliary aids and Services are available upon request to individuals with disabilities.
Relay Texas: 1.800.735.2989 (TDD) and 1.800.735.2988 or 7-1-1 (Voice).