The document provides an overview of Askari Bank Limited, including its history, vision, mission, values, and organizational structure. It summarizes that Askari Bank (1) was established in 1991 and now has over 80 branches, (2) aims to be the leading private sector bank in Pakistan and the region with a focus on quality customer service, and (3) has a clear vision, mission, values around commitment, integrity and service.
The document provides an overview of Askari Bank Limited, including its history, vision, mission, values, and organizational structure. It summarizes that Askari Bank (1) was established in 1991 and now has over 80 branches, (2) aims to be the leading private sector bank in Pakistan and the region with a focus on quality customer service, and (3) has a clear vision, mission, values around commitment, integrity and service.
The document provides an overview of Askari Bank Limited, including its history, vision, mission, values, and organizational structure. It summarizes that Askari Bank (1) was established in 1991 and now has over 80 branches, (2) aims to be the leading private sector bank in Pakistan and the region with a focus on quality customer service, and (3) has a clear vision, mission, values around commitment, integrity and service.
1.0 INTRODUCTION OF ASKARI BANK LIMITED: ACCORDING TO BANKING COMPANIES ORDINANCE 1962
Banking means the accepting, for the purpose of lending, or investment, of deposits of money from the public, repayable on demand or otherwise, and withdraw able by cheque, draft, order or otherwise. Banking companies mean companies which transact the business of banking in Pakistan. COMMERCIAL BANK
The commercial bank receives surplus money from the public and lend to others who needs funds. Bank collects cheque, bills of exchange etc from customers. It transfers money from one place to another. It provides agency and general utility services. Purpose of commercial bank is to earn profit.
1.1 Historical Overview The banking sector has witnessed a dramatic change during the last ten years with the development of Askari Bank, which is not only redefining priorities and focus of the banks, but also threatening the domination of traditional players. The story begins with the incorporation of Askari Commercial Bank limited in Pakistan on October 09, 1991, Askari Bank Commenced (begin) to operations in April 1992, as a public limited company. The bank is listed on the Karachi, Lahore and Islamabad Stock Exchanges and the initial public offering was oversubscribed by 16 times.
While capturing the target market share amongst the view banks, Askari has provided good value to its shareholders. Its share price has remained approximately 12% higher Internship Report on Askari Bank Limited
National University of Modern Languages Page 2
than the average share price of quoted banks during the last four years. Askari Bank has expanded into a nationwide presence of 83 Branches, and an Offshore Banking Unit in Bahrain. A shared network of over 800 online ATMs covering all major cities in Pakistan supports the delivery channels for customer service. As on December 31, 2004, the Bank had equity of Rs. 6.016 billion and total assets of Rs. 107.168 billion, with over 475,000 banking customers, serviced by a total staff of 2,118. Askari Bank is the only bank with its operational head office in the twin cities of Rawalpindi-Islamabad, which have relatively limited opportunities as compared to Karachi and Lahore. This created its own challenges and opportunities, and forced as to evolve an outward-looking strategy in terms of Askari market emphasis. As a result, Askari developed a geographically diversified assets base instead of a concentration and heavy reliance on business in the major commercial centers of Karachi and Lahore, where most other banks have their operational Head offices. Askari Commercial Bank is the only Private Sector bank that has been approved by the World Bank as a Participating Financial Institution for the US$ 200 million Line of Credit sanctioned (authorized) to the Government of Pakistan for the Financial Sector Deepening and Intermediation Project. Askari's emphasis on further broadening its core foreign trade business translated into handling a higher volume of Export and Import business of Rs. 36 billion registering a growth of 42% over the pervious year. This enhanced foreign trade business was secured due to excellent customer services and efficient international settlement arrangements with our correspondent banks.
Internship Report on Askari Bank Limited
National University of Modern Languages Page 3
1.2. Askari Awards and Achievements Askari Bank continues its success in competition. Recently we have once again been given the Best Retail Bank in Pakistan by The Asian Banker for the 2nd consecutive year. Askari Bank has been given the 1st Consumer Choice Award 2004 for the Commercial Banking Category by the Consumer Association of Pakistan. We have also received the Corporate Excellence Award for the financial sector from the Management Association of Pakistan (MAP) for the years 2002, 2003 and 2004. We have been given The Best Bank in Pakistan award by Global Finance magazine twice i.e. for the years 2001 and 2002. We have been given the Best Consumer Internet Bank award by Global Finance magazine for the years 2002 and 2003. We won the Euro money and Asia money awards as early as 1994, 1996 and 1997. We have A1+, the highest possible credit rating, for short-term obligations, and our long-term rating stands at AA. We won the prestigious Best Presented Annual Accounts award from the Institute of Chartered Accountants in Pakistan (ICAP), and The Institute of Cost and Management Accountants in Pakistan (ICAMP), for the Services Sector, for the years 2000, 2001and 2002. We have also received ranking prizes during the last six years from the South Asian Federation of Accountants (SAFA) for The Best Presented Annual Accounts for the financial sector, in the SAARC region. In 2007 Askari bank won The Best Consumer Banking Award 2006 for the third consecutive year from the consumer Association of Pakistan. In 2008, Askari Bank has been given The Best Retail Banking Award 2008 by Pakistan Guarantee Export Corporation Ltd.
Internship Report on Askari Bank Limited
National University of Modern Languages Page 4
1.3 Vision Statement : To be the Bank of first choice in the region
1.4 Mission statement :
To be the leading private sector bank in Pakistan with an international presence, delivering quality service through innovative technology and effective human resource management in a modern and progressive organizational culture of meritocracy, maintaining high ethical and professional standards, while providing enhanced value to all our stake-holders, and contributing to society
1.5 Corporate Philosophy: CORPORATE PHILOSOPHY The Challenge... to bring a dream to life From knowing Askari customers' requirements to understanding employee needs, from utilizing modern technology to making responsible social contributions, from enhancing stake-holders' value to practicing corporate ethics, Askari is continuously and consistently striving to address newer challenges with a single motivation - the power to inspire and be inspired. Organizational goal and strategy define the purpose and competitive techniques that set it apart from others organizations. Goals are often written down as an enduring statement of company intent.
Internship Report on Askari Bank Limited
National University of Modern Languages Page 5
1.6 Objective: OBJECTIVES OF THE ABL
As Askari Bank looks ahead to the future by moving through the decade of the 1990's its efforts are guided by a broad framework of corporate objectives, which are as follows: Askari is committed to its identity of " security & trust " and will endure to uphold this image at al the times.
It will endure to provide its customers with as many creative financial services and products, as is required. As today customer demands a package of services suited to his particular business, Askari plans to develop different and new products to cater to the customer's demand. Askari bank has the strength to be a market leader.
Bank will keep standing and by and develop, its human capital base. It is planning to provide all the required training to its staff towards achieving a higher level of professionalism. Askari will continue striving to build a strong, motivated and dedicated work force where total commitment will be towards customer's satisfaction and wealthy growth of organization.
Askari bank will endure to provide a competitive return to its shareholders and will strive to maximize its share value. The enhancement in its capital and returns will be a continuous process. Askari bank is interested in being one of the most financially viable institutions. So it lays great emphasis on gradual building up to a healthy deposit mix. In the years ahead, the bank will enhance its focus on growth through operational efficiency, creating strategic alliances developing well-structured networking system innovating new products, enhancing marketing and sales efforts improving customer service, achieving greater employee motivation and providing the best value to its stakeholders - will make it a leader in the corporate world. Internship Report on Askari Bank Limited
National University of Modern Languages Page 6
1.7 Core Values: CORE VALUES
The intrinsic values, which are corner stones of Askari corporate behavior, are:
Commitment Integrity Fairness Team-work Service
1.8 Code of Conduct: CODE OF BUSINESS PRINCIPLES
Askari code of business principles is to: Deliver solutions that meet customers financial need; Build and sustain a high performance culture; Build trusted relationships with all shareholders; Build and manage the banks portfolio of businesses to achieve strong and sustainable shareholder returns; and Create and leverage strategic assets and capabilities for competitive advantage.
Lt. Gen. Waseem Ahmed Ashraf - Chairman Lt. Gen. Imtiaz Hussain - Chairman Executive Committee Lt. Gen. FAROOQ AHMED KHAN GURMANI (SHAHEED) Mr. M.Rafiq Mehkari - President & Chief Executive
Brig (R) Muhammad Shiraz Baig - Director
Brig (R) Asmat Ullah Khan Niazi Director Internship Report on Askari Bank Limited
National University of Modern Languages Page 8
Brig (R) Muhammad Bashir Baz - Director
Brig (R) Shaukat Mahmood Chaudhari - Director
Mr. Zafar Alam Khan Sumbal - Director
Mr. Kashif Mateen Ansari Director
Mr. Muhammad Najam Ali - Director
Mr. Muhammad Afzal Munif - Director
Mr. Tariq Iqbal Khan - Director (NIT Nominee)
Internship Report on Askari Bank Limited
National University of Modern Languages Page 9
2.0 Departments of ASKARI BANK LIMITED There are many departments which have given below: 1. Remittances Department
2. Customer Service Center
3. Cash Department
4. Clearing Department
5. Account Department
6. I.T Department
7. Credit Department
8. Auto Finance Department
9. Agriculture Department
10. Human Resource Department
2.1 Remittances department
The head of the remittances department is Yousif Jamil The function of remittance departments is to handle with the following instruments: Yousif Jamil Head of Remittance Department Remittance Department Imran-ul-Haq Junior officer Internship Report on Askari Bank Limited
National University of Modern Languages Page 10
Pay Order Demand Draft Pay slip Telegraphic Transfer Payment of Remittances Cancellation of pay order & demand draft
The remittance department deals with the transfer of money from one place to another. This department deals with the local currency transfer only. ACBL provides these services to both customers & non-customers
2.2 Customer Service Center
Customer service Department perform the following duties
Give brief information about different account to customer
Account opening
Provide service to customer such as filling the forma
Issuing the cheque book
Customer Service Department Amir Rehmani Head of customer service Miss Sima er Internship Report on Askari Bank Limited
National University of Modern Languages Page 11
Issue Debit card and credit card
Locker record keeping
Computerize record keeping of utility bills and other collection
2.3 Cash Department:
All physical movement of cash in the bank is made through the cash department. Normally cash department performs following functions Receipt Payments Act according to any standing instructions Transfer of funds from one account to another Handling of ATM Verification of signatures Posting Handling of prize bond
Cash
Waseem Sadique Head of cash Department Ch Jamil er Munir Khan Caer Internship Report on Askari Bank Limited
National University of Modern Languages Page 12
2.4 Clearing Department
The word clearing has been derived from the word Clear and is defined as a system by which banks exchange cheques and other negotiable instruments drawn on each other Within a specific area and thereby secure payment for their clients through the Clearing House At specified time in an efficient way.
CLEARING HOUSE It is a place where representatives of all banks sit together and interchange their claims against each other with the help of controlling staff of State Bank of Pakistan And where there is no branch of State Bank of Pakistan the designated branch of National Bank of Pakistan act as controlling member instead of State Bank of Pakistan
RULES AND REGULATIONS HAVE CLEARING HOUSE: Timing:(Monday through Saturday) i. 1st Clearing at 10:00 a.m. ii. 2nd Clearing at 2.30 p.m. Clearing Department Imran Aslam Head of clearing Department Khalil-ur-rehmab Juer Internship Report on Askari Bank Limited
National University of Modern Languages Page 13
2.5 Account Department:
Account department is responsible for budgeting and account opening all the transaction that are take place in the bank and their physical prove are match to the computer generated report and save it as a physical that these transaction are take place in the bank. Secondly account is responsible for budgeting and also record daily expense incurred by the bank Account department work as a backbone of the organization this department directaly report the operational manger and vice president Preparing the bank's annual accounts and coordinating external audit is also a direct function of the finance division
2.6 I.T Department:
I.T Department Mr. Rehan Luckey Heapartment Account Department Miss. Medha Head of Imran ul-Haq er Internship Report on Askari Bank Limited
National University of Modern Languages Page 14
The computer has change the way of working now all the departments of Askari commercial bank limited perform their duties in computerize environment the duty of the I.T department is to perform the following duties
Verification of N.I.C online for the purpose of account opening
Computerize record keeping of Accounts
Generate report of daily transaction in the bank
Maintain the LAN and make the software and hardware configuration
2.7 Credit Department:
Credit Department deals with arrangement by which a buyer can take ownership of something now and pay for it later or over time credit department perform following duties Credit Department M. Salman Head of credit Department Amir Akther
Amras Rasheed
Internship Report on Askari Bank Limited
National University of Modern Languages Page 15
Computer Loans:
Personal Finance
Mortgage Finance
Business Finance
2.8 Auto Finance Department:
Auto finance Department offers us the most convenient and affordable vehicle financing scheme to help us own our favorite brand new car. Product Features:
Borrower: Resident Pakistani Nationals
Facility: Term Financing
Financing Limits: Rs: 100,000/- to Rs: 3.0 Million
Auto Finance Department Rana Hasan Head of Auto finance department Muhammad Naeem Gr Internship Report on Askari Bank Limited
National University of Modern Languages Page 16
2.9 Agriculture Department:
The head of agriculture department is Ali Ahmed it Provide the different kind of loan to the Kissan or former it include Kissan Ever Green Finance Kissan Tractor Finance Kissan Aabpashi Finance Kissan Livestock Development Finance Kissan Farm Mechanization Finance Kissan Transport Finance Consumer Finance Department
Agriculture Department Ali Ahmed Head of Agriculture Department Mouzam Ali Grade 1 officer Amir Akther Grade 1 officer Consumer Finance Department Jam.Arshed Head of Consumer Finance Internship Report on Askari Bank Limited
National University of Modern Languages Page 17
The Head of consumer finance department is Jam.Arshed consumer finance department provide the business loan 500000-50000000 The rate of interest charge by the bank is twenty one percent which is lower as compare to the other competitor
2.10 Human Resource Department:
Human Resource Department play very important role in the organization. It provide guide lines for selecting employees and make strategies to motivate the employees. After selection of the employees but also provide training and improve their skills. Functions Recruitment Selection Training Transfer Firing decisions Set of laws for the employees Staff Welfare Policies for the employees
Internship Report on Askari Bank Limited
National University of Modern Languages Page 18
3.0 PRODUCTS OF ASKARI BANK LIMITED The product & services of Askari commercial bank limited are developed keeping in view the customers needs & wants, & the expectation that the customer attaches with its financial institutions. A product ACBL includes all those services which customer normally required for effectively managing his business. ABL offers the following financial services to its customers. 3.1 Deposits 3.2 Advances 3.2 Products
3.1 DEPOSITS:
One of the basic functions of commercial banking is to receive deposits. ACBL accepts deposits in both local & foreign currency Local currency deposits 3.1.1 Current Account 3.1.2 Saving Account 3.1.3 Transaction fees 3.1.4 Askari Bachat Account 3.1.5 Askari Mahana Bachat Account 3.1.6 Askari Value Plus Current Account Agriculture Banking 3.1.7 KISSAN EVER GREEN FINANCE 3.1.8 KISSAN AABPASHI FINANCE 3.1.9 KISSAN TRACTOR FINANCE 3.1.10 KISSAN LIVESTOCK DEVELOPMENT FINANCE 3.1.11 DEPOSIT MULTIPLIER ACCOUNT 3.1.12 INVESTMENT CERTIFICATES Internship Report on Askari Bank Limited
National University of Modern Languages Page 19
CONSUMER BANKING: 3.1.13 VISA DEBIT CARD 3.1.14 PERSONAL LOAN
3.1.1 Current Account A current account is a running & active account, which may be operated upon any number of transactions during a working day. The banker undertakes to repay these on demand & therefore theses account are called demand deposits.
3.1.2 Saving Accounts The saving account is usually opened by lower or middle class people so that they can meet their future contingencies, as the objective of such account is to promoting the habit of thrift among people, the bank impose certain restrictions on withdrawals from the saving accounts.
3.1.3 Transaction fee The bank charges no transaction fees if the minimum balance requirement is met. However, if the average balance falls below the min. balance then the fees is charged at the rate of Rs. 10 per transaction.
3.1.4 Askari Mahana Bachat Account:
Askari Mahana Bachat Account is a Term Deposit designed for individual customer with a short to medium term investment appetite. It offers customers the option of investing for 1 or 3 Year tenures and has been designed keeping in view savings needs of customers who want profit on a monthly basis. With competitive rates of return paid monthly on the 1st of every month and the option of getting a financing facility up to 90% the Askari Mahana Bachat Account caters to your saving needs without blocking your funds for a longer duration.
Internship Report on Askari Bank Limited
National University of Modern Languages Page 20
3.1.5 Askari Bachat Account:
Askari Bachat Account is a Term Deposit designed for individual customer with investment appetite. It offers customers the option of investing for 1Year and has been designed keeping in view the savings needs of customers who want profit on a monthly basis.
3.1.6 Value Plus Current Account:
Askari Bank adds value to your life. Whether you are an individual or an organization (SME/Commercial/Corporate), Askari Value Plus Current Account promises you amazing benefits and free facilities to meet your ever growing financial needs on individual and organizational levels.
Agriculture Banking
3.1.7 KISSAN EVER GREEN FINANCE:
Features Details
Product Type : Profit Earning Account Profit Amount: Profit on credit balances will be paid on half yearly basis as declared by the bank
on PLS savings accounts.
3.1.8 KISSAN AABPASHI FINANCE:
Features Details
Product Type: To finance installation of Tube-Wells (electric, diesel and solar energy units) water management equipments and water channel development etc. Eligibility: Pakistani Resident (owner of farmers). K KISSAN TRACTOR FINANCE ISSAN TRACTOR FINANCE Internship Report on Askari Bank Limited
National University of Modern Languages Page 21
3.1.9 KISSAN TRACTOR FINANCE:
Features Details
Product Type: Profit Earning Account Eligibility: Pakistani Resident (Owner as well as non-owner farmers.)
3.1.10 KISSAN LIVESTOCK DEVELOPMENT FINANCE:
Features Details Product Type: To purchase Milch Animals, Goats, Sheep, Poultry and Fisheries without incurring extra expenditure because of availability at his farm. Eligibility: Pakistani Resident (Owner Farmers).
3.1.11 DEPOSIT MULTIPLIER ACCOUNT:
Features Details Product Type: Term Deposit Eligibility: Pakistani Resident (Individuals Only) Balance Requirement: Minimum Rs. 50,000/- & Maximum Upto Rs. 10,000,000/-
3.1.12 INVESTMENT CERTIFICATES:
Features Details Facility: Investment Certificates Important Features: 1. Free issuance and free encashment 2. Account relationship with Askari Bank is not mandatory 3. No penalty on pre-mature encashment Internship Report on Askari Bank Limited
National University of Modern Languages Page 22
CONSUMER BANKING:
3.1.13 Visa Debit Card:
Features Details
Product Type: Debit Card Classic: Cash withdrawal Limit is 50,000, Shopping Limit 200,000 & Funds Transfer Limit 250,000.
3.1.14 PERSONAL LOAN:
Features Details
Applicant/ Borrower: Pakistani Resident (SEB/SEP cases are not entertained currently) Age: Salaried: 21-61 years (maturity of loan at 61 yrs.
3.2 ADVANCES: Advances are major sources of earning of income for commercial banks. Banks attracts surplus balances from the customers at low interest rates & makes advances at higher interest rates to the individuals or business firms.
ACBL offer these facilities in two forms: 3.2.1Funded facilities 3.2.2Non- Funded facilities
Internship Report on Askari Bank Limited
National University of Modern Languages Page 23
3.2.1 Funded facilities: In funded facilities the bank actually advances money against further repayment. These facilities are known as cash credits. 3.2.2 Non- Funded facilities: Non- Funded facilities are those in which bank substitutes its own credit for its customers. ACBL offers to its customers are large number of non-funded facilities. These facilities include: 1. Guarantee 2. Latter of credit Irrevocable letter of credit Revocable letter of credit Sight letter of credit Usance letter of credit 3.3 PRODUCTS:
3.3.1 PERSONAL FINANCE Personal Finance is a parameter driven product for catering to the needs of the general public belonging to different segments. One can avail unlimited opportunities through Askari Bank's Personal Finance. With unmatched finance features in terms of loan amount, payback period and most affordable monthly installments, Askari Bank's Personal Finance makes sure that one gets the most out of his/her loan. Once a good credit history is established, the door to opportunity opens much wider. 3.3.2 MORTGAGE FINANCE Askari "Mortgage Finance" offers the convenience of owning a house of choice, while living in it at its rental value. The installment plan has carefully designed to suit both the budget & accommodation requirements. It has been designed for enhancing financing Internship Report on Askari Bank Limited
National University of Modern Languages Page 24
facility initially for employees of corporate companies for purchase/ construction/ renovation of house. The maximum financing amount is Rs. 10 million with a repayment tenure upto 20 years.
3.3.3 BUSINESS FINANCE In pursuance of the National objectives to review the economy of the country, ACBL is providing loans to small and medium size business enterprises under Askari Bank's Business Finance Scheme. Our goal is to offer a loan, which enables business community to receive the financing required by them based on their cash flows. Ore valued customers can enjoy the convenience of getting financing on attractive terms with the minimum processing turnaround time. 3.3.4 ASKCAR (Car Finance) Yet another of our products, Askar offers the most convenient and affordable vehicle- financing scheme, which provides our valuable customers an opportunity to own a brand new vehicle of their choice. With minimum down payment, lowest insurance rates and widest range of available car makes and models, Askcar offers the best value to our esteemed customers.
3.3.5 ASKCARD ASKCARD means freedom, comfort, convenience and security, so that you can have retail transactions with complete peace of mind. ASKCARD is your new shopping companion which enhances your quality of life by letting you do shopping, dine at restaurants, pay your utility bills, transfer funds, withdraw and deposit cash through ATM anywhere, anytime.
3.3.6 TRAVELLER CHEQUES The range of our products and value added services enhances with introduction of Rupee Travellers Cheques (RTCs) launched in March 2002. In spite of our constraint on issuing higher denomination of RTCs against restrictions imposed by the Central Bank of Internship Report on Askari Bank Limited
National University of Modern Languages Page 25
Pakistan we have been striving to attain our shares with sizeable portfolio. Total volume handled by the department during the year 2004 is Rs. 798 Million.
3.3.7 ASKPOWER Askpower represents a useful tool with which to make secure payments without the need to have any account, a debit or credit card. This card comes with a number of unique features and diversified usage capabilities like cash withdrawal from ATMs, payment of utility bills through ATMs and internet Banking, transfer of balance to another card and refill option. The prepaid card is enjoying a great success all over the country.
3.3.8 VALUE PLUS The first liability product launched by this unit is showing a remarkable acceptability in the market. The growth of this product is witnessed by its share, which has presently reached at Rs. 1,079 Million even after lowering down the profit rates due to sufficient liquidity in the market. 3.3.9 ASKARI MASTER CARD
NO JOINING FEE
When you successfully apply for an Askari MasterCard, we will not charge you any Joining Fee. Its almost like you are getting it for FREE! GLOBAL ACCEPTABILITY Your card provides you with service at thousands of locations in Pakistan, and at over 23 million establishments worldwide. As an added convenience, you will have the benefit of receiving your monthly billing in Pak Rupees, regardless of the currency of purchase. Think of the freedom this gives you!
Internship Report on Askari Bank Limited
National University of Modern Languages Page 26
3.3.10 24-HOUR CUSTOMER SERVICE With Askari MasterCard, you are always a phone call away from the assistance you need. To speak to one of our friendly Customer Service representatives, please call our UAN 111-000-787 for Karachi, Lahore or Rawalpindi/ Islamabad. 3.3.11 LOW SERVICE CHARGES Your Askari MasterCard provides you the experience of revolving your spending at comparatively low service charges. In addition, the same rate also applies to cash advance obtained on your Askari MasterCard.
3.3.12 ZERO LOSS LIABILITY Please report loss or theft of your Askari MasterCard immediately at our Customer Services UAN 111-000-787 for Karachi, Lahore and Rawalpindi/Islamabad. Once you have registered the loss of your credit card, your liability against its fraudulent use will be limited and we will send a replacement card within 48 hours of reporting.
3.3.13 SUPPLEMENTARY CARDS FOR YOUR LOVED ONES Save yourself the inconvenience of applying for a separate Askari MasterCard for your loved ones by requesting supplementary cards when you apply for your own card. You will receive a consolidated monthly account statement, which covers all the cards. This offer is available for your loved ones over 18 years of age. 3.314 CASH ADVANCE FACILITY Cash advance facility is available for Askari MasterCard holders. You can get up to 80% of your sanctioned credit limit as cash advance in Pakistan or anywhere else in the world. The facility is available at all ATMs displaying the Cirrus logo around the world and in Pakistan. You may also avail this facility at designated branches of Askari Commercial Bank, during banking hours Internship Report on Askari Bank Limited
National University of Modern Languages Page 27
3.3.15 BALANCE TRANSFER FACILITY With Askari MasterCard, you can avail an incredible offer of a Balance Transfer at the exclusive rate of just 1.5%* per month. A special privilege exclusively for Askari MasterCard members 3.3.16 FREE TRAVEL INSURANCE Just purchase your travel tickets on Askari MasterCard and you are automatically covered under our Travel Insurance Plan (in case of personal accident resulting in death or permanent disablement) for up to Rs.8,000,000/- on a Gold Card and Rs.4,000,000/- on a Silver Card. 3.3.17 STRESS FREE TRAVELLING When you purchase your airline tickets for international travel on Askari MasterCard you get: UPto * Rs.10,000 insurance cover for flight delays exceeding 6 hours.
Upto* Rs.10,000 insurance cover for baggage delays exceeding 6 hours.
. Upto* Rs.20,000 as baggage loss claim.
Internship Report on Askari Bank Limited
National University of Modern Languages Page 28
4.0 MY LEARNING EXPERIENCES IN ICI During internship in the Askari Bank Limited first thing I have learned is to on time. As time is running fast we should move according to the time. I reached in the office at 9:00am and my leaving time was 5:00pm. Every employee must reach at the time because time management was so good in the Askari Bank Limited. I had learned is about how to make communications with clients (dealer and supplier). Not to use slang language. Be polite and good communication with the clients. Boss always talks with the employees polite and good manner when employees face the problem. During my internship, I was truthful, loyal, and straight to my work I just focus our task and do with the ethics and honestly. I always done task on the given time. I have come to know the real world during my internship. How to? I had learned about the statement of the income statement, balance sheet, cash flow and profit and loss accounts. I have facing and solving the conflict during the internship. Formal dressing and formal language is so important for the organization. I have develop the skills regarding to the banking system. At the end, I understand the way we should communicate with our seniors, peers and juniors to have better understanding among each other and to make our work more effectively and efficiently and it was my first experience in the organization and I had sought of about accounts, financial statements and how to maintain the ledger account daily? How to make clearing the other bank of cheques? How to issues the bank debit and credit card? How to solve the customer problem? How to make demand draft and pay order? How to open the new account of customers? Internship Report on Askari Bank Limited
National University of Modern Languages Page 29
That was all these thing I have learned after complete the internship in the Askari Bank Limited. The environment of the Askari Bank Limited is so excellent and everyone comfortable for the work.
Internship Report on Askari Bank Limited
National University of Modern Languages Page 30
5.0 WORK DONE BY DURING INTERNSHIP I have done the internship in the Askari Bank Limited. My period was six week of the internship and My experienced a lot of good stuff during my internship period from the Askari Bank Limited including data analysis, public administration , Financial statement, team work, customer relation affairs, opening Accounts, Lockers, Zakat collection, Demand Draft, Pay order and more else. After getting all these experience helped me a lot in my future career and professional learning. I worked under the supervisor of the internees who have power multiple departments which include Research & Development, Marketing Department as well as Accounts Department. They all were very cooperative, encourage on timing and motivational in terms of instructing. I had performed different activities in different week which has given below: 5.1 1 st Week Activities My first week activities in the Askari Bank Limited generally introduction about the Banking System. In the first week I have perform the activities like collecting the money from the clients/ Customers and deposits the money. It includes the deposits and extracting the cash etc. it has given below: IBCA Allowance Cashier Zakat Collection Clearing Internship Report on Askari Bank Limited
National University of Modern Languages Page 31
Government Securities Cheque Book Pay Order Demand Draft First of all I discuss about the cheque books of the Askari Bank Limited has three types of cheques books based on the number of leaves in cheque book among which customer are free to select. This has given below: 100 Leaves 50 Leaves 25 Leaves In Askari Bank Limited a person come personally get the cheque books and when customer personally received the cheque book then Operation Manager take the signature in the register. In the Askari Bank Limited the Cheque Book cancel if the person does not collect it within 3 months. Operation Manager remainder to the customer for the cheque book. 1st remainder in 60 days 2nd remainder after 15 days 3 rd remainder after 15 days If the customer not come in the bank than Operation Manager cancel the cheque book and send cheque book to the headquarter. Internship Report on Askari Bank Limited
National University of Modern Languages Page 32
In Askari Bank Limited also deduct the Zakat Collection after one year on the total amount. It is the policy of the State bank of Pakistan. After that I visit all the department account opening, trades finance, Marketing, Cell of Cash Management, Credit Management Department, Remittance Department and Foreign Accounts. It was my first week in the Askari Bank Limited. My first week was just interacting with the Askari Bank Limited Staff of all the departments. The employees of the Askari Bank Limited are so cooperative and coordinate with each other. The environment of the Askari Bank Limited is so excellent and everyone feel comfortable during the work.
5.2 2nd Week Activities My 2 nd week was start from 24 June to 28 June 2013. In this week I have also perform different types of activities which has given by the Supervisor. In this week I do first front desk Job that how to communicate with the Customers and the other staff which has given below: I had also communicate with the problems of the customer/ How do open their accounts? How to fill the forms for the opening accounts? To provide the knowledge about the single and joint accounts. How to make and record the balance of debit? I helped to the customer regarding filling the deposits slips. I fill the request of credit card of the customer on the register. Internship Report on Askari Bank Limited
National University of Modern Languages Page 33
I provide the information to the customer that How to request for issues the ATM card. I have also performed the activities regarding to the cash deposits which has given below: It involve in the taking of cash when customer deposit. It involve in the bill payment like as utilities (water, gas, electricity). It involve in the cheque payments when customer deposit the cheque. It involve in the clearing of the cheques when cash deposits. I have also performed the activities regarding to the clearing which has given below: The meaning of the clearing is that money being shifted from bank to bank when customers give the cheque of another bank. Clearing Cheque has divided into different categories. Normal, OBC, Same day clearing and Intercity Clearing. My 2 nd week was very excellent regarding to the work because in this week I had learned so much about the cheques clearing, about the opening accounts, about the ATM machine card, about the single and partnership accounts. How to face the problem of the customer and how to solve the problem of the customers? How to deposit the cash and how to record the balance of debit on the register? How to provide the guidelines and bank statement to the clients? How to collect the bills of utility in the bank?
Internship Report on Askari Bank Limited
National University of Modern Languages Page 34
5.3 3 rd Week Activities My 3 rd week was start from 01 July to 05 July 2013. In this week I have performed the different activities which have given by the Supervisor. How to make the voucher and how to record in the book keeping? I have learned about the TDR. TDR is known as Term Deposit Receipts and CDR is known as Call Deposits Receipts. It is used for the tender purpose. After that I have learned about the accounts which have given below: Dormant Account Account Opening Dormant Account: In the Askari Bank Limited can disable the account if the customers dont do payments, drawing within 6 months from their account. Account Opening: In this week I have performed the activities of account opening. To help the customers for opening different Give information related to the new opening account To help the customer By filling the form of account During filing give proper attention that all the details should be fulfilled by the customers. In case of any fault or over writing on the form than give a new form to the customer. After that fill the form than customer sign on the form and after that collect some document which has requirement of the bank to the customer. After that I send all Internship Report on Askari Bank Limited
National University of Modern Languages Page 35
data to the NADRA and Registration Authority when the customer data confirmation than post the letter to the customer that your account is opens with this account number. Government Securities: Askari Bank Limited deal with the different types of the securities. These are as follow: I. Defense Saving Certificate: II. Special Saving Certificate: Explanation: 1. Defense Saving Certificate: It is found in the following term: Reinvestment Encashment Trade 2. Special Saving Certificate: It is found in the following term: In this securities payment of profit occur In this SSC is Sold It is reinvested It is enchased Coupons are regular For these Government securities customer can do cheque or the payment of the money. Internship Report on Askari Bank Limited
National University of Modern Languages Page 36
5.4 4th Week Activities My 4 th week was start from 08 July to 12 July 2013. In this week I have performed different types of activities which have given by the Supervisor. I have do worked in the inter branch credit advice, lockers, stop payment, pensions and Zakat deduction and FFC account. Lockers: Locker is a type of security box which everyone can kept our precious things, document and etc. It has been divided into different dimensions which have given below: Extra Extra Large Extra Large Large Medium Small Lockers discount is being provided to the employees or staff. 50 % discount to the employees of the Askari Bank Limited. But at the time of closing the locker, security of the lockers can be repaid. The security of the lockers is not free for the customers. But the security of the locker is being free for the employees or staff These are the charges of the lockers which has given below: Internship Report on Askari Bank Limited
National University of Modern Languages Page 37
Rs 1300 for small lockers Rs 1800 for medium lockers Rs 3200 for large lockers Rs 4000 for extra large locker Rs 6375 for extra extra large locker Pension and Zakat Deduction: Every bank is deduct the Zakat from the customer accounts according to the State Bank of Pakistan. Payment of Zakat is occurring through this department. Fee of allowances is also occurring through this department. IBCA is being involved as doing the payment of pension to different areas. FFC Account: FFC Account is the account in which we do the transactions of the large amount. The transactions may be millions. In this we make payment through cheques, handover the funds and also collect it.
Internship Report on Askari Bank Limited
National University of Modern Languages Page 38
5.5 5th Week Activities My 5 th week was start from15 July to 19 July 2013. In this week I have performed the different 1activities which have given by the Supervisor. In this week supervisor conduct the meeting and called to all the internees and collecting all the data that what you have learned? After that I make the assignment according to the task by the supervisor. After complete the assignment every internee come in the meeting hall and supervisor collect the assignment and after some time give the feedback regarding to the assignment and asking the question about the Askari Bank Limited environment and staff. I response that the environment of the Askari Bank is so excellent and I feel comfortable in the Askari Bank Limited. The staff of the Askari Bank Limited is so coordinates and cooperated. After that supervisor asks some question related to the financial statements that how can conduct the financial ratios? What is the role of the financial ratios for the any organizations? How can analysis the financial statements? After that every internee makes the financial rations analysis and interpretation of every ratios that performance is increasing or decreasing as compare to last year. What are the factors of decreasing the performance of the employees? I enjoyed a lot of and learned many things such as professional language, professional practical work, and many more etc. Supervisor of the Internee is so good personality and encourage and appreciate me that will be do more good performance. I had learned so much and Bank Manger of the Askari Bank Limited appreciates to all the internee regarding to their performance. I feel so happy when they were appreciating to Internship Report on Askari Bank Limited
National University of Modern Languages Page 39
the internees and we were more work hard with the honesty. All internees also helped each other and coordinate with each other.
5.6 6th Week Activities My 6 th week was start from 22 July to 26 July 2013. In this week I have also performed different activities which have given by the Supervisor. He introduced about the software which Askari Bank Limited are used for recording and transaction the accounts. How can record the accounts on the system? I have also done DD or Po. Operation of money and payment of the money by customers may be occurring through demand draft and pay order. DD is done for intercity. It is drawn in one bank and payment will be done from the other bank. Whereas transaction or payment of cash may be made within the city through PO (Pay order). Mostly businessman are used PO for the business term. Pay order are done when all the information of the customer are confirmed and are attached with the form and for the confirmation of the information or data stamp are being attached. Askari Bank Limited charged for the pay order around Rs.90. After that I have learned about the LG (letter of guarantee) and LC (letter of credit). Letter of credit are being used that bank give documents to the importer when they acquire from the exporter. Every bank charges the fees of the letter of credit. Mostly businessman used the letter of credit in the term of business. Letter of credit is also being used ehen bank offer the money to the exporter from the importer for the enchanting of the documents inside five days in the Askari Bank Limited. They give warranty to the other party that party will not create any fraud and documents are being satisfied by the Internship Report on Askari Bank Limited
National University of Modern Languages Page 40
bank in exporting. It is high risk for the banks. The Askari Bank Limited deal with the trade of the currency when they get data about the rate of the currency from their main branch. They also provide the foreign currency to the customers. At the end, it was my six week working experience which I have done in the Askari Bank Limited DHA Z block Lahore. The environment of the Askari Bank Limited is so fantastic and excellent and the staffs of the Askari Bank Limited are so cooperative and coordinated with me in respect to my complete task. It was my first experience in the field of banking.
Internship Report on Askari Bank Limited
National University of Modern Languages Page 41
6.0 SWOT ANALYSIS OF ICI SWOT Analysis has most important analysis for every organization. Because due to SWOT Analysis we can examine the performance of that company. Similarly Askari Bank Limited also had some SWOT Analysis. I did observed some following factor in SWOT Analysis after complete the Internship in the Askari Bank Limited. There are four elements of SWOT Analysis which has given below: 6.1 Strengths Askari Bank Limited has developed the well online system in all the branches as compare to other banks. The location of the Askari Bank Limited is on the main road DHA Lahore where I have completed my internship in the Finance Department. Askari Bank Limited has provided good quality service to the customers. Askari Bank Limited has many ATM Machine in the Pakistan. Askari Bank Limited has the first priority that to follow the rules, regulatations and policies of the State Bank of Pakistan. Askari Bank Limited has provided the best tele phone banking to the customers as compare to other banks. In Askari Bank Limited having many accounts local and foreign investor that s why! They can generate more profit. The employees of the Askari Bank Limited are working well organized and fulfill the task on the time. Internship Report on Askari Bank Limited
National University of Modern Languages Page 42
Askari Bank Limited is trying to work hard more and more to satisfy their customer, to become the first choice of the bank. Askari Bank Limited is providing the Islamic banking in the Pakistan. Askari Bank Limited is only bank for welfare of the army officers which was established by Army welfare Trust.
6.2 Weakness Askari Bank Limited has much weakness which I observe during the internship. Askari Bank Limited has no advertising on the media for creating the more awareness for the customer that they will more attract. During my internship in the Askari Bank Limited, the employees of the Askari Bank Limited of the DHA branch Lahore also sometime see problems in their computer system as they can t store data on proper time due to load shading in the summer so has the main weakness of the Askari Bank Limited. In Askari Bank Limited DHA Branch I observed that the employees treatment is not done fairly. Askari Bank Limited should be equally fair for everyone. Askari Bank Limited is the weakness of lack of the training to the new employees. Askari Bank Limited is also the weakness in its credit management. Askari Bank Limited is not launching the new loan schemes and products. Askari Bank Limited has less number of branches in the remote area.
Internship Report on Askari Bank Limited
National University of Modern Languages Page 43
6.3 Opportunities Askari Bank Limited has good opportunities that to expand the business in the world. Askari Bank Limited has opportunity to improve the technology. Askari Bank Limited has opportunity sharp increase in imports and exports New technology arrival has a good opportunity for Askari Bank Limited. Askari Bank Limited has good opportunity that expands to Islamic banking because Muslims want Islamic system. It is deals with bulk. 6.4 Threats The threat of the Askari Bank Limited is main competitors which has maximum market share Downsizing is also threats for the Askari Bank Limited. High charges are also strong threats for Askari Bank Limited. Askari Bank Limited can be threats from the Government and political factors like policies of Government etc. Askari Bank Limited is also threats from high inflation rate. Askari Bank Limited should improve its ATM machine to increase their customers for getting more revenue.
Internship Report on Askari Bank Limited
National University of Modern Languages Page 44
7.0 FINANCIAL ANALYSIS OF ASKARI BANK LIMITED Financial analysis is a analysis which is used for evaluated the firms performance its profitability as well as financial position of the firms. Ratio analysis is the way to evaluate the financial position of the Askari Bank Limited. Financial Ratio is comparison between two or more year of the firm. 7.1 Financial Ratios Five dimensions of financial ratios that are: liquidity ratio, activity ratio, profitability ratio, debt ratio, and market ratios. Liquidity, activity and debt ratios measure the risk. Profitability ratios measure the return. Market ratios measure the both risk and return.
7.2 Liquidity Ratio Liquidity ratios are used to Firms short term obligations are being calculated and analysis. It has been further divided into two kinds Current Ratio Quick Ratio
7.2.1. Current Ratio Current ratio tells us how many assets against the one liability. Current ratios are used to meet the short term obligations. If the current ratio is high than company consider Liquidity. The answer of the current ratio is maximum 2 is satisfy but in depend upon the Circumstances in which firm are operate.
Internship Report on Askari Bank Limited
National University of Modern Languages Page 45
7.2.1.1 Calculations from 2011 and 2012 Current ratio can be finding by dividing the current assets to current liabilities. Current Assets It includes cash, leading to the financial institutions, and balance with other banks, advance and investments. Current Liabilities It includes deposits, bills and borrowings.
YEARS CURRENT ASSETS CURRENT LIABLITIES CURRENT RATIO
Interpretations The Askari Bank Limited are meeting their short term obligation as the value has been rising. In 2011 the value was 1.022 and in 2012 it increase to 1.030.
7.2.2. Quick Ratio
Quick ratio same as current ratio but the main difference is that it involve the most liquidity assets that are quickly converted into cash. 7.2.2.1. Calculations YEARS QUICK ASSETS CURRENT LIABLITIES QUICK RATIO 2011 26168181 311532495 26168181/311532495=0.084 2012 24435380 319009989 24435380/319009989=0.077
Internship Report on Askari Bank Limited
National University of Modern Languages Page 46
Interpretations As the value is being decreased so this shows that it does not meet its short term obligations. In 2011 the value was 0.084 and in 2012 the value becomes 0.077 of the Askari Bank Limited.
7.2.3 Net Working Capital Ratio
Net Working capital measure both efficiency and its short term financial health.
7.2.3.1Calculations YEARS CURRENT ASSETS CURRENT LIABLITIES NET WORKING CAPITAL
Interpretation This ratio shows that if Askari Bank Limited has positive capital than it means that the Company is able to pay short term liabilities. High capital means that company can be to expand its operation.
7 .2.4 Deposit Ratio: Askari Bank show through in this ratio that how greatly they give lends to the clients in return what they get it. Also we can say that how much they had to deposit to give. 7.2.4.1 Calculation Internship Report on Askari Bank Limited
National University of Modern Languages Page 47
YEARS ADVANCES DEPOSTIS CASH RATIO 2011 150710709 291502993 150710709/291502993= 0.517 2012 143726962 306937216 143726962/306937216= 0.468
Interpretation Deposit ratio is showed that in 2011 was the value 0.517 and in 2012 the value 0.468 so, the Askari Bank Limited is giving less advances to their depositors.
7.3 Activity Ratio This ratio shows that how much Askari Bank Limited using peoples money to generate their profits. This calculation is required for the company as it analyze the rapidity of the accounts into cash. 7.3.1 Total Asset Turnover Ratio Total asset turnover ratio indicates the effectiveness of the company how much sales or profit has been created through assets 7.3.1.1 Calculation YEARS SALES TOTAL ASSETS TOTAL ASSET TURNOVER 2011 32766351 343756306 32766351/343756306= 0.0953 2012 32402187 353055627 32402187/353055627= 0.0918
Interpretation Internship Report on Askari Bank Limited
National University of Modern Languages Page 48
The value of 2011 was 0.0953 and the value of 2012 is 0.0918 so if value is larger than the performance of the Askari bank Limited is efficient but in 2012 it has been decreased as compare to last year. 7.4 Debit Ratio: Debit ratio mean how the revenue has been created by the company by using the customer money or cash. It can be calculated by dividing the total liabilities into total assets. 7.4.1 Calculation YEARS TOTAL LIABLITIES TOTAL ASSETS DEBIT RATIO 2011 325980040 343756306 325980040/343756306= 94.83% 2012 333367621 353055627 333367621/353055627= 94.42%
Interpretation This ratio value of leverage is due to the debt that the Askari Bank Limited used to most of their property is being financed.
7.4.2 Interest Coverage Ratio It is used to calculate the performance of the company through the payment of the Interest. It is known as time interest earned ratio. If the value of this ratio is greater than firm can easily fulfill the expense of the interest.
7.4.2.1 Calculations YEARS INTEREST BEFORE INTEREST INTEREST EXPENSE TIME INTERST EARNED RATIO Internship Report on Askari Bank Limited
Interpretation Askari Bank Limited, as the value has been decreasing this mean they require less time for the Creditor to pay the interest.
7.5 PROFITABLITY RATIO
This ratio represents that how much profit earned from the sale, assets and investment. Management and owners focus on the profit in the market.
7.5.1 Gross Profit Margin
Cost of goods will lower when the gross profit margin is at higher. In this ratio we calculate the sales on Goods.
7.5.1.1 Calculations
YEARS INTEREST EARNED INTEREST INCOME GROSS PROFIT MARGIN 2011 32766351 10066768 32766351/10066768= 69.28% Internship Report on Askari Bank Limited
National University of Modern Languages Page 50
2012 32402187 9428406 32402187/ 9428406= 70.90%
Interpretation This ratio is representing that Gross profit Margin has been better as compare to Previous year it mean Askari Bank Limited has generated profit because in 2011 was 69.28% but in 2012 has been increase to 70.90 %.
7.5.2 Operating Profit Margin: Operating profit represent that after minimize the all cost and expenses. It does not Include interest, tax and dividend. Profit which is being originated is produced on the operations. And it also known as pure profit.
Interpretation Askari Bank Limited is bearing more cost because the value in 2011 was 25.24% and in 2012 is the value 20.80% so the operating profit is being lower.
Internship Report on Askari Bank Limited
National University of Modern Languages Page 51
7.5.3. Net Profit Margin Net profit margin has been access the profitability of the ICI Company. it has been Computed net income divided by sales. It is used to calculating the sale from cost and Expense.
7.5.3.1 Calculations
YEARS NET INCOME INTEREST EARNED NET PROFIT MARGIN 2011 2329517 32766351 2329517/32766351= 7.11% 2012 2557520 32402187 2557520/32402187= 7.89%
Interpretation As net profit margin is being decreased as compare to last year because in 2011 was 7.11% and in 2012 has been increased to 7.89%.
7.5.4. Earnings per Share
In this we evaluate the earnings per share. Give Knowledge related to the investing earning per share to the investors. If value of this Ratio is higher mean it has better financial position.
Internship Report on Askari Bank Limited
National University of Modern Languages Page 52
7.5.4.1. Calculation
YEARS EARNING PER SHARE 2011 2.00 2012 1.54
Interpretation This ratio has been declined as compare to last year it mean that Askari Bank Limited has not better financial position as compare to last year because in 2011 was 2.00 and in 2012 is 1.54.
7.5.5. Return on Total Assets
Generating revenue from the existing total assets we can calculate the effectiveness of the management. It mean that What is the return on total assets and it is computed to the net income is divided by total assets. It is also known as return on investment. The whole management can be calculated through return on total assets.
Internship Report on Askari Bank Limited
National University of Modern Languages Page 53
7.5.5.1 Calculation YEARS NET INCOME TOTAL ASSETS RETURN ON ASSET TURNOVER 2011 2329517 343756306 2329517/343756306= 0.68% 2012 2557520 353055627 2557520/353055627= 0.72%
Interpretation The value of Askari Bank Limited is being increasing from the last year which shows that it has better and efficient management and got greater return on total assets. because in 2011 was 0.68% and 2012 has increase to 0.72%\ . 7.5.6. Return on Equity
Return on equity indicates that how much Askari Bank Limited company generates with the money invested by shareholder equity. This ratio gives a guidelines to the investor that how much he would get from his investment.
7.5.6.1. Calculations
YEARS NET INCOME COMMON STOCK EQUITY RETURN ON EQUITY 2011 2329517 17776266 2329517/17776266= 13.10% 2012 2557520 19688006 2557520/19688006= 12.99%
Internship Report on Askari Bank Limited
National University of Modern Languages Page 54
Interpretations This ratio has been lowering from the previous year so the Askari Bank Limited provide less return to the shareholder because in 2011 was 13.10% and in 2012 decrease to 12.99%.
Internship Report on Askari Bank Limited
National University of Modern Languages Page 55
7.6. VERTICAL ANALYSIS OF BALANCE SHEET AND INCOME STATEMENT: It is also known as common size analysis. In this one amount is taken as 100% and relates other amount from the amount Net assets are considered to be as 100% in balance sheet whereas income statement we take on the sale as 100%.
7.6.1 VERTIVAL ANALYSIS OF BALANCE SHEET ASSETS 2011 2012 Cash and balance with treasury banks 7.6% 6.92% Balances with other banks 1.8% 2.51% Leading to financial institution 0.46% 1.79% investment 38.91% 41.18% Advances 43.84% 40.71% Operating fixes Assets 2.72% 2.5% Deferred tax assets
- - Other Assets 4.64% 4.39% 100.00% 100.00%
LIABLIITIES 2011 2012 Bills Payable 0.85% 1.11% Borrowing 5.30% 2.51% Deposits and Other accounts 89.42% 92.07% Internship Report on Askari Bank Limited
National University of Modern Languages Page 56
Sub ordinate Loans 2.1% 2.10% Liabilities against assets subject to finance lease - - Deferred tax assets
0.03% 0.04% Other Liabilities 2.26% 2.18% 100.00% 100.00% Net Assets 5.17% 5.58% Represented By Share Capital 39.77% 3.70% Reserves 45.77% 43.39% unappropriate Profit 7.33% 5.10% 92.87% 92.87% Surplus on revaluation of assets net of tax 10.21% 10.21% 100.00% 100.00%
Internship Report on Askari Bank Limited
National University of Modern Languages Page 57
7.6.2 VERTICAL ANALYSIS OF INCOME STATEMENT: 2011 2012 Mark up /return/interest earned 100.00% 100.00% Mark up /return/interest earned 69.28% 70.90% Net Markup/interest income 30.72% 29.10% Provision against nonperforming loans and advances 4.97% 7.23% Impairment loss on available for sale investment 0.37% 0.44% Provisions for diminution in the value of investment net
0.13% 0.62% Provision against purchases under resale arrangement 0.1% -
Bad debts written off directly 0% 0.0032% 5.59% 8.29% Net mark up/ interest income after provison 25.14% 20.80% Non mark up/ interest income Fee, commison and brokerage income 3.64% 3.56%
Dividend income 0.88% 3.20% Income from dealing in foreign currencies 2.36% 2.73% Gain on sale of securities net 0.94% 2.10% Unrealized gain on revaluation of investmetns
Classified as held for trading net 0% 0.001%
Other income 1.04% 1.11% Total non mark /interest income 8.86% 12.71% 33.99% 33.51% Non mark up/Interest expenses Internship Report on Askari Bank Limited
National University of Modern Languages Page 58
Administrative Expenses 26.37% 27.89% Other provisons/ write offs 0% 0.03% Other charges 0.26% 0.25% Total non mark up/ Interest expense 26.63% 28.17% 7.36% 5.34% Extra ordinary/ unusual items - - Profit before taxation 7.36% 5.34% Taxation current 2.54% 2.59% Prior Years - - Deferred (0.15%) (1.13%) 2.39% 1.46% Prfit after taxation 4.97% 3.87% Unappropriate profit brought forward 2.14% 4.02% Profit available for appropration 7.11% 7.89% Basic / diluted earnings per share- rupees 0.00000061% 0.0000048%
Internship Report on Askari Bank Limited
National University of Modern Languages Page 59
7.7 HORIZONTAL ANALYSIS OF BALANCE SHEET AND INCOME STATEMENT It is also known as trend analysis. In this we compare with the next years. The given year is considered to be taken as 100%. In this they consider the last year as a base value. In Askari Bank Limited the amount of 2010 would be our base values as 100%.
ASSETS 2011 2012 Cash and balance with treasury banks 100% 93.38% Balances with other banks 100% 142.16% Leading to financial institution 100% 397.06% investment 100% 108.69% Advances 100% 95.37% Operating fixes Assets 100% 94.57% Deferred tax assets
- - Other Assets 100% 97.15% 100.00% 102.71%
Internship Report on Askari Bank Limited
National University of Modern Languages Page 60
LIABLIITIES 2011 2012 Bills Payable 100% 134.26% Borrowing 100% 48.47% Deposits and Other accounts 100% 105.29% Sub ordinate Loans 100% 99.96% Liabilities against assets subject to finance lease - - Deferred tax assets
100% 142.58% Other Liabilities 100% 98.34% 100.00% 102.27% Net Assets 100% 110.75% Represented By Share Capital 100% 114.99% Reserves 100% 104.99% unappropriate Profit 100% 77.13% 100% 107.08% Surplus on revaluation of assets net of tax 100% 158.62% 100.00% 110.75%
Internship Report on Askari Bank Limited
National University of Modern Languages Page 61
7.7.2 HORIZONTAL ANALYSIS OF INCOME STATEMENT: 2011 2012 Mark up /return/interest earned 100.00% 98.89% Mark up /return/interest earned 100.00% 101.21% Net Markup/interest income 100.00% 93.66% Provision against nonperforming loans and advances 100.00% 143.70% Impairment loss on available for sale investment 100.00% 116.87% Provisions for diminution in the value of investment net
100.00% 461.66% Provision against purchases under resale arrangement 100.00% -
Bad debts written off directly 0% 0% 100.00% 146.81% Net mark up/ interest income after provision 100.00% 81.84% Non mark up/ interest income Fee, commission and brokerage income 100.00% 96.61%
Dividend income 100.00% 357.98% Income from dealing in foreign currencies 100.00% 114.53% Gain on sale of securities net 100.00% 221.89% Unrealized gain on revaluation of investments
Classified as held for trading net 100.00% 0%
Other income 100.00% 106.24% Total non mark /interest income 100.00% 141.84% 100.00% 97.48% Non mark up/Interest expenses Internship Report on Askari Bank Limited
National University of Modern Languages Page 62
Administrative Expenses 100.00% 104.63% Other provisions/ write offs - 0% Other charges 100.00% 92.53% Total non mark up/ Interest expense 100.00% 104.61% 100.00% 71.69% Extra ordinary/ unusual items - - Profit before taxation 100.00% 71.69% Taxation current 100.00% 100.77% Prior Years - - Deferred 100.00% (762.22%) 100.00% 60.42% Profit after taxation 100.00% 77.12% Unappropriate profit brought forward 100.00% 185.54% Profit available for appropriation 100.00% 109.79% Basic / diluted earnings per share- rupees 100.00% 77%
Internship Report on Askari Bank Limited
National University of Modern Languages Page 63
8.0 RECOMMENDATIONS
I would like to recommend something about the Askari Bank Limited after
complete the internship and I hope you will like my recommendations, now I have
come with the following suggestion about the Askari Bank Limited that is
according to my view of point and it will definitely improve for the Askari Bank
Limited.
Askari Bank Limited should be flexible policies regarding to recruitment, evaluation of the employees. Askari Bank Limited should be increase the allowances and perquisites for
the employees.
I would like to recommend that they should to do advertisement on the
media about the new Products and services regarding to the deposits and accounts
opening.
I would like to recommend that Askari Bank Limited should be used effective
technology for the banking system because sometime computer system were not
work properly.
Askari Bank Limited should be Proper outline for the internee work by the
weekly according to the Finance Department.
Askari Bank Limited Manger should be motivate to the employees than they will more work hard. Internship Report on Askari Bank Limited
National University of Modern Languages Page 64
Askari Bank Limited should be increase the number of branches in the remote area. Askari Bank Limited should be ensure the job security so there is no pressure on the employees while performing according to the task. Askari Bank Limited should be hire the person for the ATM Machine because sometime machine was not properly work due to load shedding and customer face the problem because their cards stick in the machine. Askari bank Limited should be provide training to their new employees so they
can easily adjust.
Internship Report on Askari Bank Limited
National University of Modern Languages Page 65
9.0 CONCLUSION Askari Bank Limited was established as a semi public commercial bank on November 8, 1949. The purpose of the Askari Bank Limited is providing to good quality service to the customers. The employees of the Askari Bank Limited are very cooperative and coordinate with each other. But I observe that employees of the performance has been less then as compare to last year was only due to political and financial crises of the country but now they are being working very hard to meet their values. Askari Bank Limited Branch Manger had a friendly environment with the employees who create the more confidence and efficiency in the employees and all the employees of the Askari Bank feel to serve properly to their customers to improve the performance and create the goodwill for the bank. Askari Bank Limited is one of the best Banks only due to their employees guarantee to the work and develops increase the satisfaction of the customer. The HR Manager should be implementing the policies and training to the new employees on the time. Askari Bank Limited is provided different type of the services to the customer for the need of the customer. Askari Bank Limited is trying to capture the market with provide the quality service according to the expectation of the customer. Askari Bank Limited is expanding the Islamic banking system because Muslims people prefer Islamic banking system. At the end, Askari Bank Limited should be adopt some other but effective technology in order to provide comfort to the customers as well as the staff. The high authority of the Askari Bank Limited should be team based management rather the centralized Internship Report on Askari Bank Limited
National University of Modern Languages Page 66
management. Bank Manager should be motivate to the employees and help regarding their goals and provide direction how can achieve as soon as possible?
Internship Report on Askari Bank Limited
National University of Modern Languages Page 67
GLOSSARY ACBL: Askari Commercial Bank Limited MRM: Market Research Manager R & D: Research and Development B-to-B: Business to Business ITC: International Trade Center C & I: Computer & Internet IT: Information Technology FS: Financial Statements CBT: Capital Budgeting Techniques CFO: Chief Financial Officer CSR: Corporate Social Responsibility ATM: Automated Tailoring Machine TBs: Treasury Bills IBCA: Inter Branch Credit Account
PO: Pay order
Internship Report on Askari Bank Limited
National University of Modern Languages Page 68
DD: Demand Draft L/C: Letter of Credit L/G: Letter of Guarantee P.a: Per Annum OBC: Outward Bills Collection NADRA: National Authentication Development and Recognition Authority
Internship Report on Askari Bank Limited
National University of Modern Languages Page 69
BIBLIOGRAPHY http://adeelkz.blogspot.com/2009/04/download-internship-report-of-askari.html http://www.scribd.com/doc/49158690/Askari-Bank-Report-Original J. Gitman, L. Principals of Managerial Finance. http://www.askaribank.com.pk/agriculture_banking.php.asp http://www.askaribank.com.pk/corporate_banking.php.asp James C. Van Horne, John Martin Wachowicz (Fundamentals of Financial Management) http://www.askaribank.com.pk/