Unit 2 - Outcome 3 Collaboratively Solve an

Information Problem for a Client

Work collaboratively to design a solution and an information product for a client, taking into account client feedback. Solve the
information problem, and evaluate the efficiency and effectiveness of the solution and product.

Briefing:

Your team has been contracted by a client to develop a web page. This web page needs to be created using html and CSS, it will
need to meet the needs of the client, that is to say after analysis of the requirements outlined by the client and the identification
of the input and output requirements a web site should be designed and developed to meet these points.

There are two options:

Option 1 - Sourcing a client from your local area:
If you opt to find a client to develop a site for with the potential of it to actually be used you will need to be prepared to
communicate with the client to understand what they need and also seek feedback as you design and develop your solution. This
is not likely to make your task any harder and may be easier to get timely feedback.

This is an excellent option to gain some experience as to what a career in IT can look like.

I would suggest having a look at Option 2 to ensure you are sourcing the information required as Option two outlines most of this
for you.


Option 2 An actual client pre-analyzed:
This option is pretty straight forward as the initial analysis has been done for you and the run down will be given below, you will
not however have direct access to the client and feedback may not be as timely or detailed as it may have been from Option 1.

This is a good option, giving you some insight into the tasks you could be completing in an IT career.

Stihl Shop Grovedale, is a new business located in Grovedale serving customers primarily from Geelong to Anglesea. The shop sells
lawn mowers, chainsaws, trimmers, accessories, etc. They currently have a very simple site http://stihlgrovedale.com.au/ with
very little personal information or services provided aside from some links to their stockists sites and contact information. You will
be able to use this site to assemble much of the information you will require when populating your solution.

After talking to staff several ideas have been identified:
When you call who might you be talking to?
Service is too impersonal; make the faces and the staff known to the community.
o Who are the customer service staff?
Not enough information about what is stocked or for that matter in stock.
Do they sell second hand machinery?
Do they service what they sell?
o Who are the service mechanics?

As such several pages have been identified as necessary:
Splash page, similar to current page.
Stock page
o Brands we stock and who are they?
o Whats available?
Contact Page
About Us
o Sales
o Spare Parts
o Service
News Page/Bulletin/Other



Stihl shop sites have a history of looking a little plain or being uninformative and the following may give you both an indication of
things to include and an idea of what not to do.
http://www.stihlshopmildura.websyte.com.au/
http://www.classicmowers.com.au/
http://www.stihlshopmentone.com.au/contact.html

It may also be worth using the Stihl page http://www.stihl.com.au/ as a bit of a guide when planning layouts and following
conventions as the shop in Grovedale is a major dealer in their machinery and your site will be linking to it at some point.

Part 1: Analysis:

1. Analyse the information problem including identifying the input and output requirements, and any constraints. To
complete this component you need to produce a short summary of the client, requirements and backstory.

Part 2: Designing the solution:

2. Prepare a project plan that details the tasks, durations, predecessors, milestones and group member responsibilities, i.e.
Gantt Chart.
3. Each group member is to prepare an individual design for the website, including a structure chart or site map as well as a
layout diagram for one of the pages.
4. As a team, select the most suitable designs and present these to the client for approval.
5. Final designs, including any negotiated changes, are prepared. That means a layout diagram for each page and a site
map. Collated in a single document.

Part 3: Develop the solution:

6. Use the final designs from Task 5 to build the website. Group members can work on pages individually or as a team.
7. List accepted web formats and conventions, and identify any that you will need to adhere to and any that you will not (At
least 10).
8. Validate the data and test that the website functions correctly. All hyperlinks must be tested, and visual checks need to be
made to ensure that all images load and each page looks as expected.
Develop a test table, to log your tests and outcomes.

Part 4: Evaluation:

9. Produce a report that evaluates the efficiency and effectiveness of the website solution. What are the benefits /problems
for the client of the website your group has produced? Also include comments on how well the project team was able to
work in collaboration. This should be no shorter than 1 page and be completed by each group member individually.

Timeline:

Task Sessions
Analysis
Task 1
1
Design The Solution
Task 2
2
Task 3
Task 4
Task 5
Develop The Solution
Task 6
4 Task 7
Task 8
Evaluation
Task 9
1



Marking Scheme: /55

Task
Advanced Expected Satisfactory NA
5 4 3 2 1 0
Analysis
Task 1
Analysis of who the client is and what their
requirements are has been detailed
thoroughly including a list of constraints and
any specific requirements i.e. input/output
An analysis of the requirements has been made
and constraints have been identified, identification
and analysis of the client may have been
neglected.
A simple analysis of the requirements
has been made very little information
given or identified though.
Design The
Solution
Task 2
A Gantt Chart has been produced and reflects
the actual process undertaken by the group;
few if any deviations have been made.
Gantt chart has been developed and the group has
generally followed this scheme throughout.
Simple Gantt chart developed difficult
to identify if it has been adhered to.
Task 4
Individual Site Map and Layout Diagrams
developed are clear, complete and follow
general formatting conventions.
Individual Site Map and Layout Diagrams
developed are clear, complete.
Individual Site Map and Layout
Diagrams either not barely finished or
not complete.
Task 5
The group has collated all relevant design
components in a manner that would be
presentable to the client.
The group has collated all relevant design
components in a concise document.
A collection of design components has
been assembled.
Develop The
Solution
Task 6
The Website will be marked out of 20 and will be based on the following.
Meeting the brief
Relevance to the client i.e. theme
o Appropriateness and relevance
Navigation
Proportion
Orientation
Clarity
Consistency
Usability and Access
Formats and conventions
Task 7
Complete list (10) of formats and conventions has
been provided along with justifications behind
where and if they will be used.
List of formats and conventions that will be of concern
has been provided and justifications have been outlined.
Some formats and conventions outlined.
Task 8
Test table has been developed and all relevant components of the website have been tested and fixed, i.e. all
hyperlinks work, no irrelevant buttons, etc. (3)
Test table not complete (0)
Evaluation
Task 9
A detailed report has been developed outlining all
phases of the PSM and the processes the group has
undertaken to work through these. Issues and
solution to group work and time management have
been detailed and ideas on how to prevent or
combat these given.
Discussion regarding the effectiveness of the
website is detailed and where necessary alternative
options provided.
A report has been completed outlining how the group
has worked at various stages and any issues or conflict
that may have arisen has been discussed. The
effectiveness of the website has been discussed.
A report has been completed with the
briefest amount of insight into the groups
progress and process, effectiveness of the
website has not been discussed.