Help us

to help you

chapter 8

8)

Help us to help you

8.1

Rules for completing PCP and order processing

8.4

UK Forms

8.5

Notes for completion UK

8.6

EIRE Forms

8.7

Notes for completion EIRE

8.8

Literature pricelist

Rules for completing PCP and order processing

Please complete all parts of the re-order form in capital letters, making sure the customer has understood that this is a
"repeated order" with delivery to his/her home.

1. ORDER FORM AND PROCESS

A) E-MAIL

It is extremely important to provide the customer's e-mail address. This will allow us to contact
him/her in case of any payment or delivery problems; otherwise the Franchisee will be responsible for
taking steps to resolve the situation.
The company communicates with the customer by e-mail in various situations:
a) Confirmation of order
b) Modification of contact details, resets, changes in payment method, cancellations
c) A Parcel Force mail with Dispatch code for checking deliveries (tracking number)
d) 7 follow-up messages
e) Failure of credit card or bank payment
f) Reactivation of the order after a cancellation
The e-mail is mandatory for CHS PCPs since questionnaires are sent by e-mail.
N.B.: It is also important for you to have provided NSA with your own e-mail address to facilitate communication with the
office. You will be able to receive automatic confirmation messages for every PCP order entered or cancelled.

B) PHONE NUMBER

It is extremely important to provide a phone number for the customer to facilitate any issue, such as
delivery issues.
All orders not made online may be faxed to 0845 0848 891 (UK) / 1850 9300 97 (EIRE);
it is not necessary to post the original.

C) MODIFICATIONS, RESETS, CANCELLATIONS

Modifications forwarded to Sales Support via fax 0845 0848 891 (UK) / 1850 9300 97 (EIRE),
SMS +39 366 5860323 or e-mailed to salessupport@nsamilan.com must arrive 7 working days
before the order is generated in order to guarantee timely execution.
In the case of PCPs with credit card payment, changes may be made independently 24 hours a day
via www.nsaonline.co.uk / www.nsaonline.ie
We remind you that PCPs may not be reset more than one consecutive time and with maximum 8
months starting from the last delivery.
NB. CHS PCPs may be anticipated or postponed by a maximum of 30 days.

8.1

rules for completing

D) INCOMPLETE ORDERS

In the case of incomplete or incorrect PCP forms, the office will contact the Franchisee/Wellness
Coordinator or the customer himself/herself and will keep the form pending awaiting for
communication. If this does not happen within 30 days, the PCP form will be returned to the
Franchisee by post. If any payment was associated with the form, this will be cancelled and returned.
The details required are:
Customer details - Franchisee details - Product - Frequency - Payment Method - Customer signature
for acceptance - payment method and right of cancellation- e-mail for CHS PCPs.
Valid PCPs and CHSs will be entered up to 2 working days after receipt (if the above-mentioned
details are correct).

2. DELIVERY
Orders will be dispatched from our warehouse every Monday, Wednesday and Friday.
Our partners deliver from Monday to Friday; we recommend you provide an address where someone is
present to accept the delivery. We remind you the invoicing address must be the same as the delivery
address.
The delivery address for products must always be the customer's (home, place of work, office, trusted
shop, etc.).
Deliveries may not be made to a P. O. Box or to the Franchisee's address.

3. PAYMENTS
UK Payments
Payment may be in full or in instalments if paid by credit or debit card (Visa, Mastercard and Maestro) or
Direct Debit.
In the case of credit and debit cards, provide: number, expiry date, card holder's first and last name (Issue
Date and Issue Number for Maestro). Should it not be possible to obtain the customer's signature on the
form, the credit card details may be provided by phone and the PCP entered online at www.nsaonline.co.uk
or www.juiceplus.co.uk. We remind you that if the PCP is contested by the customer, the responsibility for
payment will be with the Franchisee who submitted the order without the customer's own signature (see
also point 5. Orders refused by the customer).
In the case of bank payments, fill out the direct debit form providing the bank details, the account holder's
name, the customer's signature and the date on which the customer sent the original form to the bank.
Orders are entered as soon as the form is received, but payment is requested 14 days after the date on
which the customer sent the original direct debit form to the bank.
EIRE Payments
Payment may be in full or in instalments if paid by credit or debit card (Visa, Mastercard and Maestro) or
Direct Debit.
In the case of credit and debit cards, provide: number, expiry date, card holder's first and last name (Issue
Date and Issue Number for Maestro). Should it not be possible to obtain the customer's signature on the
form, the credit card details may be provided by phone and the PCP entered online at www.nsaonline.ie or
www.juiceplus.ie.
We remind you that if the PCP is contested by the customer, the responsibility for payment will be with the
Franchisee who submitted the order without the customer's own signature (see also point 5. Orders refused
by the customer).
In the case of bank payments, fill out the direct debit form providing the bank details, the account holder's
name, the customer's signature and the date on which the customer sent the original form to the bank.
Orders are entered as soon as the form is received, but payment is requested 14 days after the date on
which the customer sent the original direct debit form to the bank.

8.2

rules for completing

4 . CHS payment child's product

The tenth delivery (3rd year) is the last time the product is supplied free to the child. This delivery is
accompanied by a letter informing the customer that from the next (eleventh) delivery onwards the
child's product will be charged for together with the adult's. The Franchisee will receive a notification
e-mail following the delivery of the tenth supply to the customer.

5 . DELIVERIES REFUSED BY THE CUSTOMER

Should the customer decide to return the last delivery received from NSA, he will receive an e-mail
from NSA detailing the procedure to send back the product to the Norwich warehouse and to obtain
the refund. The Franchisee's contribution in the return delivery expenses is 10.00 / 8.50 (incl. VAT).
Should the order be refused at the time of delivery, the Franchisee's contribution will still be 20.00 /
15.00.
In both cases the Franchisee can:
- persuade the customer to keep the product
- purchase the product from the customer (in which case NSA will refund the customer)
NSA will send an e-mail message to the Franchisee or Wellness Coordinator with the details of the
customer and the refused order, inviting them to let us know within 5 days which of the above
solutions they wish to choose; if there is no answer NSA will proceed to refund the customer and
charge the delivery expenses depending on the methodology used for returning the merchandise.
Should the company make a mistake (e.g. a cancellation not carried out and notified in time), NSA will
take responsibility for the pick-up of the product and refund the customer.
Sales Support is at the disposal of all Franchisees and their customers from Monday to Friday 9 a.m.
to 4 p.m. (GMT) on 0845 0848 890 (UK) / 1850 9300 96 (EIRE),
e-mail: salessupport@nsamilan.com,
fax 0845 0848 891 (UK) / 1850 9300 97 (EIRE).

8.3

rules for completing

UK Forms

All forms can be downloaded from NSAonline,

section "Tools/Forms and Applications

8.4

UK forms

NOTES FOR COMPLETION

As an NSA Preferred Customer, you are committing to an ongoing order of product.
Contract of sale between NSA and customer.
SECTION 1 - YOUR NSA CONTACTS DETAILS
Your NSA contact should complete their name and number.
SECTION 2 - YOUR DETAILS
Please enter your name in block capitals.
Please enter the address where you would like your order sent (we are unable to process orders that refer to a PO Box).
Please enter your telephone number with STD code.
SECTION 3 - YOUR PREFERRED CUSTOMER ORDER
Column 1
This shows the range of products available to you as an NSA Preferred Customer. Ask your NSA contact for details on these products.
Column 2
Please indicate the quantity of product you require. Ask your NSA contact to advise you if you are unsure on how much you will need.
PAYMENT OPTIONS
You have two options on how to pay for your reorder.
1 - Value Plan.
Column 3
If you tick this column you are committing to pay the price per box in full each time a payment is due.
Column 4
Please indicate in this column how frequently you would like the product delivered (Every month, every 2 months etc.). If you are
ordering more than one product and choosing different delivery frequencies, please fill in one form for each product.
2 - Instalment Plan - NSAs Instalment Plan allows you to spread the cost of your order over 4 months.
Column 5
Indicates the cost per month you will pay per item on your order.
When you have decided which products you would like, and in what quantity, you will need to complete the box at the bottom of the column indicating the total amount you will pay in monthly instalments.
Column 6
The product will automatically be shipped to you, after the 1st instalment and every four months thereafter.
Column 7
Indicates the total instalment price (per box of product), which must be paid in full before the next shipment. Please be aware that the
products remain the property of NSA until they have been paid for in full.
SECTION 4 - PAYMENT DETAILS
Please indicate how you will be paying for the product.
Please enter your credit/debit card number and expiry date.
If you are using your Maestro card to pay for the order, please enter the issue date/number that the card became valid from and expiry date.
Please enter the card holders name in block capitals.
Please sign the form, indicating that you have read and understood our terms and conditions.
If you are paying by DD please fill in attached form and follow instructions.
CANCELLATION POLICY
You have the right to cancel your order at any time up to 14 days after it is placed. If you cancel after the first 14 days, we ask you to send
the product back in its original packaging. You may use the details section on the front of the form.
ADDITIONAL INFORMATION
Your order will be delivered within 10 days of NSA receiving cleared funds. If you are not at home during the day, a card will be left asking
you to ring the local depot to make alternative arrangements.
You must give 10 days notice in writing, prior to next shipment, if you wish to change, cancel or amend any details on your order. For
instalments, this notice will take effect once the last payment has been taken.
TOTAL SATISFACTION
We are sure you will have total satisfaction from your purchase. If not totally satisfied, however, please contact NSA Sales Support, details
below. To back our total commitment to Customer Satisfaction, the DSA operates a dispute resolution service for any customer who is still
not satisfied. For details contact DSA - 29 Floral Street - London - UK - WC2E 9DP or visit www.dsa.org.uk

Z40005 UK 02.11

Date of Subscription:

8.5

Customer Signature:

If you require any more information, please do not hesitate to contact NSA Sales Support

on 0845 0848 890 Fax 0845 0848 891 E-mail: salessupport@nsamilan.com

www.juiceplus.co.uk

UK forms

EIRE Forms

All forms can be downloaded from NSAonline,

section "Tools/Forms and Applications

8.6

EIRE-forms

NOTES FOR COMPLETION

As an NSA Preferred Customer, you are committing to an ongoing order of product.
Contract of sale between NSA and customer.
SECTION 1 - YOUR NSA CONTACTS DETAILS
Your NSA contact should complete their name and number.
SECTION 2 - YOUR DETAILS
Please enter your name in block capitals.
Please enter the address where you would like your order sent (we are unable to process orders that refer to a PO Box).
Please enter your telephone number with STD code.
SECTION 3 - YOUR PREFERRED CUSTOMER ORDER
Column 1
This shows the range of products available to you as an NSA Preferred Customer. Ask your NSA contact for details on these products.
(Please note that the nutrition products are sold in boxes. You also need to indicate what flavour product you require for Juice PLUS+
Complete.)
Column 2
Please indicate the quantity of product you require. Ask your NSA contact to advise you if you are unsure on how much you will need.
PAYMENT OPTIONS
You have two options on how to pay for your reorder.
1 - Value Plan.
Column 3
If you tick this column you are committing to pay the price per box in full each time a payment is due.
Column 4
Please indicate in this column how frequently you would like the product delivered (Every month, every 2 months etc.). If you are
ordering more than one product and choosing different delivery frequencies, please fill in one form for each product.
2 - Instalment Plan - NSAs Instalment Plan allows you to spread the cost of your order over 4 months.
Column 5
Indicates the cost per month you will pay per item on your order. This price includes a 1,05 + VAT per month administration fee. When
you have decided which products you would like, and in what quantity you will need to complete the box at the bottom of the column indicating the total amount you will pay in monthly instalments.
Column 6
The product will automatically be shipped to you, after the 1st instalment and every four months thereafter.
Column 7
Indicates the total instalment price (per box of product), which must be paid in full before the next shipment. Please be aware that the
products remain the property of NSA until they have been paid for in full.
SECTION 4 - PAYMENT DETAILS
Please indicate how you will be paying for the product.
If you are paying by direct debit please fill in the attached form (value plan only).
Please enter your credit card number and expiry date.
Please enter the card holders name in block capitals.
Please sign the form, indicating that you have read and understood our terms and conditions.
CANCELLATION
You may cancel your order and obtain a refund by notifying NSA within 14 days of this order. This does not affect your statutory rights.
ADDITIONAL INFORMATION
Your order will be delivered within 10 days of NSA receiving cleared funds. If you are not at home during the day, a card will be left asking
you to ring the local depot to make alternative arrangements.
You must give 10 days notice in writing, prior to next shipment, if you wish to change, cancel or amend any details on your order. For
instalments, this notice will take effect once the last payment has been taken.
TOTAL SATISFACTION
We are sure you will have total satisfaction from your purchase. If not totally satisfied, however, please contact NSA Sales Support, details
below. To back our total commitment to Customer Satisfaction, the DSA operates a dispute resolution service for any customer who is still
not satisfied. For details contact DSA - 29 Floral Street - London - UK - WC2E 9DP or visit www.dsa.org.uk

Z40005 IR 02.11

Date of Subscription:

8.7

Customer Signature:

If you require any more information, please do not hesitate to contact NSA Sales Support

on 1850 930096

Fax 1850 930097

E-mail salessupport@nsamilan.com

www.juiceplus.ie

EIRE-forms

Literature pricelist
Code

Item description

Products

Price
Prices exclude VAT (where applicable) and freight

BROCHURE "Nutrition from fruit, vegetables and berries" - (Set of 5)

Brochure you can now use to present Juice PLUS+ capsules and JP+
Z20025UK
Soft Chewables to help understand the importance of consuming fruits,
vegetables and berries and the security that the Juice PLUS+
product range offers.
BROCHURE "The Science of Juice PLUS+" - (Set of 5)

Z20019UK Summary of independent Juice PLUS+ studies published on the main

scientific international journals.

1.50
1.00

1.50
1.00

BROCHURE Juice PLUS+ Complete - (Set of 5)

Z20009UK Presentation of Juice PLUS+ Complete - tasty nutritional support
drink for well-being in Vanilla and Chocolate flavour.

1.50
1.00

LEAFLET Questions & Answers "Things you should know about

Juice PLUS+" - (Set of 5)
Z20026UK
Document containing the main questions and related answers on Juice
PLUS+ - A4 format.

1.00
0.75

JUICE PLUS+ EFFECT BROCHURE (Set of 5)

Brochure presenting the Juice PLUS+ Effect Programme according to
Z20028UK which if your customers tell us about their experience with Juice
PLUS+ by filling in a questionnaire, we will send them a free sample
of Juice PLUS+ Complete.

1.75
1.50

BROCHURE Children's Health Study (CHS) - (Set of 5)

Presentation of the Children's Health Study Programme.

1.50
1.00

Z50022

VIDEO Juice PLUS+ "Optimal health with Juice PLUS+"

(Set of 5)
DVD explaining what Juice PLUS+ is, how it is produced and
what makes it so unique.

8,00
6,50

Z40011UK

Franchise MANUAL "Juice PLUS+ Personal Franchise" - (1 pc)

The manual for new Franchisees to help them understand the
business and follow NSA's consolidated success strategy thanks to
Juice PLUS+.

17,00
14,00

Z90027UK

Tools

8.8

literature pricelist

Code

Item description

Price

Starter Guide - (Set of 5)

8.00
6.50

> Tools
Z40020UK For new Franchisees and designed to take the first steps during the
first 60 days of the activity and become SDD.

BUSINESS PRESENTATION BOOKLET - (Set of 5)

Booklet for presenting NSA the Company and the Personal Franchise
Z40024UK
Business to all your satisfied customers or to everyone showing interest
in the business.

8.50
7.50

PRODUCT PRESENTATION BOOKLET - (Set of 5)

Booklet for presenting Juice PLUS+ with a brief presentation of NSA,
Z40025UK
as the producing Company. The booklet can be used in 1 to 1 's, Small
Group Meetings, etc.

8.50
7.50

PROMOCARD - (50 pcs)

Your Juice PLUS+ business card. An attractive pocket brochure
Z50009UK which gives the most important information about Juice PLUS+
to your potential customers.

7.50
7.00

Z40019

Juice PLUS+ FOLDERS - (Set of 5)

Elegant and colorful, to contain the Juice PLUS+ documentation.

8.50
6.85

Z50007

CAPSULES HOLDER - (50 pcs)

Pouch pockets so you always have Juice PLUS+ with you.

50.00
35.00

Z50006

CAPSULES HOLDER - (1 pc)

Pouch pocket so you always have Juice PLUS+ with you.

1.20
0.80

Health Care Professionals

Science & Juice PLUS+ BROCHURE - (Set of 5)
Dedicated to Healthcare Professionals, in which they can find
Z20021UK information on Juice PLUS+ and all the abstracts of the studies
on the product published to date.

7,65
6,00

CHARIT UNIVERSITY MEDICAL CENTRE STUDY, BERLIN, GERMANY - (1 pc)

952315

8.9

British Journal of Nutrition, 2010

"Reduction of common cold symptoms by encapsulated juice powder
concentrate of fruits and vegetables: a randomised, double-blind, placebocontrolled trial."

3,00
2,50

literature pricelist

Code

Item description

Price

> Health Care Professionals

952314

UNIV. OF SOUTH CAROLINA STUDY, USA - (1 pc)

Molecular Nutrition & Food Research, 2010
"Systemic inflammatory load in humans is suppressed by consumption
of two formulations of dried, encapsulated juice concentrate."

2.00
1.70

955714L

UNIVERSITY OF GRAZ STUDY (2), AUSTRIA - (1 pc)

Response to aerobic exercise - Medicine & Science in Sports & Exercise 2009
"Protein modification responds to exercise intensity and antioxidant
supplementation."

2.50
2.00

952313L

UNIVERSITY OF GEORGETOWN STUDY, USA - (1 pc)

Bioavailability in overweight adults - International Journal of Food Sciences and
Nutrition 2009
"-Carotene and -Tocopherol in healthy overweight adults;
depletion kinetiscs are correlated with adiposity."

1.00
0.80

952310L

UNIVERSITY OF TOKYO STUDY, JAPAN - (1 pc)

Bioavailability - Asia Pacific Journal of Clinical Nutrition 2007
"Four week supplementation with mixed fruit and vegetable juice
concentrates increased protective serum antioxidants and folate and
decreased plasma homocysteine in Japanese subjects."

2.00
1.50

952311L

UNIVERSITY OF GRAZ STUDY (1), AUSTRIA - (1 pc)

Response to aerobic exercise - The Journal of Nutrition 2007
"Several indicators of oxidative stress, immunity, and illness improved
in trained men consuming an encapsulated juice powder concentrate
for 28 weeks. "

1.00
0.80

952308L

UNIVERSITY OF GREENSBORO STUDY, USA - (1 pc)

Response to aerobic exercise - Medicine & Science in Sports & Exercise 2006
"Oxidative stress response to aerobic exercise: comparison of
antioxidant supplements."

2.00
1.50

952309L

UNIVERSITY OF FLORIDA STUDY, USA - (1 pc)

Immunity and DNA Integrity - The Journal of Nutrition 2006
"Immunity and Antioxidant Capacity in Humans is enhanced by
Consumption of a Dried, Encapsulated Fruit and Vegetable Juice
Concentrate."

1.00
0.80

955713L

UNIVERSITY OF VIENNA STUDY, AUSTRIA - (1 pc)

Bioavailability - Journal of the American College of Nutrition 2004
" Supplementation with mixed fruit and vegetable juice concentrates
increased serum antioxidants and folate in healthy adults."

1.00
0.80

8.10

literature pricelist

Code

Item description

Price

> Health Care Professionals

952306L

UNIVERSITY OF SYDNEY STUDY, AUSTRALIA - (1 pc)

Homocysteine - The Journal of Nutrition 2003
"A mixed fruit and vegetable concentrate increases plasma antioxidant
vitamins and folate and lowers plasma homocysteine in men."

1.00
0.80

952307L

UNIVERSITY OF MARYLAND STUDY, USA - (1 pc)

Cardiovascular Health - Journal of the American College of Cardiology 2003
"Effect of supplemental phytonutrients on impairment of the flowmediated brachial artery vasoactivity after a single high-fat meal."

2.00
1.50

955711L

HEALTH DEPT. ASL FOGGIA STUDY, ITALY - (1 pc)

Homocysteine - Nutrition Research 2003
"Supplementation with fruit and vegetable concentrate decreases
plasma homocysteine levels in a dietary controlled trial."

2.00
1.50

952087L

KING'S COLLEGE LONDON STUDY, UK - (1 pc)

Bioavailability - Journal of Human Nutrition and Dietetics 2000
"Availability of micronutrients from dried, encapsulated fruit and
vegetable preparations: a study in healthy volunteers."

2.50
2.00

952044L

UNIVERSITY OF TEXAS STUDY, USA (CTR) - (1 pc)

Bioavailability - Current Therapeutic Research 1996
" Changes in plasma carotenoid, alpha-tocopherol, and lipid
peroxide levels in response to supplementation with concentrated fruit
and vegetable extracts: a pilot study."

2.50
2.00

UK / EIRE Forms
Z40004UK DEALER CONTRACT - (Set of 5)
Z40004IR Form to be filled out to sponsor new Juice PLUS+ Franchisees.

2.50
2.00

Z40005UK PCP FORMS - (25 pcs)

Z40005IR Pad with 25 forms in 3 copies to write orders for Juice PLUS+

4.50
3.50

products.

8.11

literature pricelist

Help us to help you