9/18/2014

FHHM 1022
EFFECTIVE

Lecturer :

COMMUNICATION
SKILLS

What is this subject about?

This subject will introduce students to various
strategies and skills in the area of communication.
Students will be able to distinguish different forms
of communication interpersonal communication,
group communication, non-verbal communication
and its elements.
Besides basic communication knowledge, students
will also be exposed to basic forms of public
speaking skills by overcoming speech
apprehension as well as speech writing.

Learning Outcomes
At the end of the course, students should be able to:

distinguish different forms of communication

and its elements.

demonstrate communication skills in

interpersonal and group communication.

employ non-verbal channels to communicate

thoughts and feelings more effectively.

perform basic public speaking skills through

writing and speech.

demonstrate listening and responding skills.

Objectives

To provide students with basic knowledge on

the elements in communication.

To expose students to different forms of

communication interpersonal, non-verbal and
group communication.

To provide students with the necessary

knowledge on public speaking.

To develop understanding of the key

ingredients to effective communication from
writing to delivery.

FAQ
1. Why do we need to study this subject???
A: Communication is part of our
.personal life
.professional life
.personal relationship life
.civic life

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FAQ

Assessment:

2. I already know how to communicate, why do

I STILL have to learn this subject???

A: Everybody knows how to communicate, but

not everybody can communicate effectively.

Assignment 1 (Individual Presentation)

Assignment 2 (Group Written Assignment)
Assignment 3 (Group Presentation)
Mid-term Test
Final Exam

Total

Main Texts:
Verderber, R.F., Verderber, K.S. & Sellnow, D.D.
(2010). Communicate
Communicate.. (International 13th ed.)
Belmont: Wadsworth.

Hasling, J. (2010). The audience, The Message,

The Speaker.
Speaker. (8th ed.) New York: McGraw-Hill.

Lecture Notes, Tutorial Questions,

Assignment Questions,
Announcements, etc.


: 10%
: 10%
: 20%

50%

: 10%

: 50%

: 100%

Additional References:

Wood, J.T. (2007). Interpersonal

Communication: Everyday encounters.
encounters. (5th ed.).
Belmont: Wadsworth.

Langan, J. (2011). College writing skills.

skills. (8th ed.).
New York: McGraw-Hill.

Brannan, B. (2009). A writers workshop:

Crafting paragraphs, building essays.
essays. (3rd ed.).
Boston, MA: McGraw-Hill.

ANNOUNCEMENT
IMPORTANT

Tutorials will begin in WEEK 1 .

Web-based Learning (WBLE) Intranet

http://wble.utar.edu.my

9/18/2014

FHHM1022
Effective Communication Skills

Any questions?
Lecture 1

Please feel free to ask

Foundations of Communication
(Part 1)

Topics to be covered today:

What is communication?

How do we communicate?

How do we communicate effectively?

What is
Communication?...

What is Communication?

From Latin word communicare

communicare sharing,
conveying a message

Transmission of a message from one person to

another

Exchange of ideas / information

Sharing of experience

A systematic process in which people interact

with and through symbols to create and interpret
meanings (Julia Wood, 2006)

(John Vivian, 2008)

The act of sending ideas and opinions from one

person to another (Shirley Biagi, 2005)

Communication is the process of creating or

sharing meaning in informal conversation,
group interaction or public speaking.
(Verdeber, Verdeber & Sellnow; 2010)

(Tubbs & Moss, 2003)

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How do we Communicate?

How do we
Communicate?...

How do we communicate effectively?

A : We need to acquire communication
competence.

How do we
Communicate
Effectively?...

How is a person considered having

communication competence?


That person is able to communicate both

appropriately and effectively in a given
situation.

APPROPRIATELY
-

What is communication competence?

An ability or skill that enables a person to

communicate well.

Communication competence can be acquired

and learned.

Reference
Verderber, R.F., Verderber, K.S. &
Sellnow, D.D. (2010). Communicate
Communicate..
(International 13th ed.) Belmont: Wadsworth.
(pg. 2 3)

Saying the right thing at the right time

Using the right words in the right context

EFFECTIVELY
-

What is MEANT
MEANT, is what is UNDERSTOOD

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~ to be continued ~