Professional Documents
Culture Documents
E-Business Suite
Session ID#: 15248
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Introductions
Deidre Engstrom Senior Director,
Oracle E-Business Suite, Proactive Support
Broad background with Oracle
Developer with Oracle tools and database
Implementing financials systems and Oracle Applications
Supporting Oracle Applications
Current: Started the EBS Proactive support team 3 years ago
Deidre.Engstrom@ORACLE.COM Phone: +1 407-458-1818
GET PROACTIVE
With Oracle Premier Support
432.1
Achieve Success
With Oracle Support Best Practices
432.1
Get Proactive
Introducing Analyzers
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Content Automation
Problem signatures and corresponding solutions are pulled from
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Proactive Monitoring
Scan for top issues before they become urgent. Examples:
Are there POs stuck in approval Im not aware of ?
Is my Workflow Engine performance being impacted by too much historical data ?
Are there issues that will prevent Payables period close ?
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Up to date recommendations
Analyzers are frequently updated
Use them to check your system for compliance to latest
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Trivial symptom with multiple and complex causes multiple solutions time
consuming diagnosis for typically urgent matters
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Value statement
W/O Analyzer
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With Analyzer
Complex steps
Proactive Capabilities
Automation allows for range scans (does an issue exist that Im not aware of ?)
Data collection
Enabling faster SR resolution
ANALYZER
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EBS
Workflow analyzer script
Concurrent Processing CP
Analyzer
Manufacturing
R12: IP Item Analyzer
R12: PO Approval Analyzer
R11i / R12: ASCP Performance
Analyzer
R12: Period Close Helper
HCM
RetroPay Analyzer
HCM Technical Analyzer
R11i / R12 OTL Analyzer
records Analyzer
R12: Payables Trial Balance
Helper
R12: Internet Expense
Setup Helper
V6.2 OTM Analyzer script for
AR AutoInvoice Post
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432.1
Get Proactive
EBS Proactive Portfolio of Offerings
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Patch Wizard
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Stay Informed
Oracle E-Business Newsletters
Follow Oracle Premier Support through social media
channels
Twitter | myoraclesupport | Oracle_EBS
Blog
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support.oracle.com | ID 740966.1
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Answers !
Doc: 1421002.1
Self-Paced labs and Videos on
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Maintenance Wizard
Guidance through the upgrade process
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SQLTXPLAIN Tool
Perform SQL Tuning analysis
using the SQLTXPLAIN (SQLT)
tool
Diagnostic output generated by
the tool aids in troubleshooting
performance problems
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ORA-600/7445 Tool
Advanced troubleshooting
capabilities for generic ORA-600
and ORA-7445 errors
Diagnosis can be done based on
error code, error message, or by
parsing the related stack trace
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Product-Specific (Level 2)
Program Pages
Program Home page 1583898.1
FAQ 1585906.1
Join our early adopter program Personalized experience Help forums Drive improvements See FAQ to sign up
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I want to
Resource
get-proactive_ww@oracle.com
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Concurrent Environment
Identifies Concurrent System Setup and
configurations
Identifies and recommends Concurrent Best
Practices
Easy to add Tool for regular Concurrent
Maintenance
Execute Analysis anytime to compare
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Master Generic
Datafix
Diagnostics
(MGD/GDF)
Period Close
Helper (PCH)
Smoother
Period Close
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Recommended
Patch
Collection
(RPC)
TIP:
Functional End Users
C Level & Project leads
Critical to know
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iP Item Analyzer
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