NDUS Survey

CTSOSSEmployeeSurvey
CoreTechnologyServices/SystemOfficeStaffSenate(CTSOSS)developedanemployee
satisfactionsurveyandthefollowingreportisasummaryofthesurveysresults.Duetoallof
thechangeswithinourorganizationoverthelastfewyears,theCTSOSSrecognizesthat
employeesmayhaveconcernsthatarenotbeingidentified.Thegoalofthissurveyistoidentify
employeeconcernsandprovidesuggestedactionstoseniormanagement.Belowaresurvey
resultsbyquestion,followedwithasummaryofsuggestedactionsattheendofthedocument.
AllCTSandSOemployeesminusSeniorStaffwereinvitedtotakethesurveyfromJuly17,
2014toAugust1st,2014.Thereare133completedresponses.
*Notethatcrosstabulatedresultsbydepartmentshavetotalsdifferentfromthequestionresults.
Thisisbecauseemployeesmayhaveoptednottoindicateinwhichdepartmenttheybelong.
SurveyResults
1.IamsatisfiedwithNDUSasmyemployer.
Answer
Response
StronglyDisagree
3%
Disagree
15
12%
NeitherAgreenorDisagree
34
26%
Agree
58
45%
StronglyAgree
18
14%
Total
129
100%
Summary:15%Disagree/Stronglydisagree,59%Agree/StronglyAgree,26%NeitherAgreenor
Disagree
Bydepartment:
*Crosstabulatedresultsvaryfromoriginalquestionassomeemployeesdeclinedtoindicatetheirdepartment.
2.Iunderstandthelongtermstrategyofourorganization.
Answer
Response
StronglyDisagree
13
10%
Disagree
38
30%
38
30%
Agree
32
26%
StronglyAgree
3%
125
100%
Total
Disagree
3.Thereisadequateplanninginmydepartment.
Answer
Response
StronglyDisagree
15
12%
Disagree
40
32%
27
22%
Agree
40
32%
StronglyAgree
2%
125
100%
Total
Disagree
Bydepartment:
4.Thereisfollowthroughofdepartmentobjectives.
Answer
Response
StronglyDisagree
10
8%
Disagree
38
30%
30
24%
Agree
42
34%
StronglyAgree
4%
125
100%
Total
Disagree
Bydepartment:
5.Leadershipisopentoinputfromemployees.
Answer
Response
StronglyDisagree
16
13%
Disagree
20
16%
32
26%
Agree
43
34%
StronglyAgree
14
11%
Total
125
100%
Disagree
Bydepartment:
6.Communicationsfromseniorstaffaredetailedand
frequentenough.
Answer
Response
StronglyDisagree
21
17%
Disagree
27
22%
36
29%
Agree
36
29%
StronglyAgree
3%
124
100%
Total
Disagree
7.Ireceiverecognitionforworkwelldone.
Answer
Response
StronglyDisagree
5%
Disagree
21
17%
32
26%
Agree
49
40%
StronglyAgree
16
13%
Total
124
100%
Disagree
Bydepartment:
8.Qualityisatopprioritywithintheorganization.
Answer
Response
StronglyDisagree
7%
Disagree
22
18%
37
30%
Agree
49
40%
StronglyAgree
6%
124
100%
Total
Disagree
Bydepartment:
9.Icanexpressmyopiniononworkissueswithoutfearof
reprisal.
Answer
Response
StronglyDisagree
14
11%
Disagree
29
23%
23
19%
Agree
47
38%
StronglyAgree
11
9%
Total
124
100%
Disagree
Bydepartment:
10.Changesintheorganizationarecommunicatedtomein
atimelymanner.
Answer
Response
StronglyDisagree
22
18%
Disagree
37
30%
37
30%
Agree
26
21%
StronglyAgree
2%
124
100%
Total
Disagree
11.Departmentsworktogethertowardsacommongoal.
Answer
Response
StronglyDisagree
14
11%
Disagree
40
32%
36
29%
Agree
32
26%
StronglyAgree
2%
Total
124
100%
Disagree
Bydepartment:
12.Iamgiventheauthoritytomakedecisionstoaccomplish
myjob.
Answer
Response
StronglyDisagree
10
8%
Disagree
14
12%
24
20%
Agree
64
53%
StronglyAgree
7%
120
100%
Total
Disagree
13.Ifeelmypositionisclearlydefined.
Answer
Response
StronglyDisagree
7%
Disagree
20
17%
30
25%
Agree
56
47%
StronglyAgree
5%
120
100%
Total
Disagree
14.Iamabletomeetdeadlinesprovidedbymydepartment.
Answer
Response
StronglyDisagree
4%
Disagree
4%
33
28%
Agree
65
54%
StronglyAgree
12
10%
Total
120
100%
Disagree
15.IfeellikeIamavaluedemployeewithintheorganization.
Answer
Response
StronglyDisagree
11
9%
Disagree
24
20%
24
20%
Agree
50
42%
StronglyAgree
10
8%
Total
119
100%
Disagree
Bydepartment:
16.Ifeelpartofateamwithinmydepartmentworking
towardssharedgoals.
Answer
Response
StronglyDisagree
4%
Disagree
18
15%
35
30%
Agree
46
39%
StronglyAgree
14
12%
Total
118
100%
Disagree
Bydepartment:
17.Ifeelpartofateamwithintheorganizationasawhole.
Answer
Response
StronglyDisagree
6%
Disagree
34
29%
34
29%
Agree
37
31%
StronglyAgree
5%
Total
118
100%
Disagree
18.Ihaveaclearunderstandingofmyroleswithinour
organization.
Answer
Response
StronglyDisagree
6%
Disagree
23
19%
31
26%
Agree
52
43%
StronglyAgree
6%
120
100%
Total
Disagree
19.Myjobmakesgooduseofmyskillsandabilities.
Answer
Response
StronglyDisagree
4%
Disagree
16
14%
19
16%
Agree
58
50%
StronglyAgree
19
16%
Total
117
100%
Disagree
20.Ihaveabalancebetweenworkandpersonallife.
Answer
Response
StronglyDisagree
4%
Disagree
8%
22
19%
Agree
63
53%
StronglyAgree
19
16%
Total
118
100%
Disagree
21.Staffinglevelsareadequateinmydepartment.
Answer
Response
StronglyDisagree
15
13%
Disagree
38
32%
28
23%
Agree
35
29%
StronglyAgree
3%
120
100%
Total
Disagree
Bydepartment:
22.Mydepartmentprovidesadequatetrainingopportunities.
Answer
Response
StronglyDisagree
11
9%
Disagree
21
18%
32
27%
Agree
44
37%
StronglyAgree
11
9%
Total
119
100%
Disagree
Bydepartment:
23.Ifeeldepartmentshaveacommongoalandare
understoodbyallemployees.
Answer
Response
StronglyDisagree
18
15%
Disagree
43
36%
44
37%
Agree
14
12%
StronglyAgree
1%
120
100%
Total
Disagree
Bydepartment:
24.Whatdoesthisorganizationdotomakeitaplacewhere
peoplewouldwanttowork?
61peoplerespondedandthefollowingisaparaphrasedsummarizationoftheircomments:
Environment/Workplace
x Nice/greatbuilding,pleasantsupportiveworkplace,goodamenities,convenient
location,properequipment&meetingrooms,goodparking(7comments)
x Goodanduptodatetechnology/hardware(4comments)
x
x
x
x
Themassiveamountsofopenspaceand"collaboration"spaceinthenewbuildingdo
notwork.
CreatingemployeeorganizationslikeCTSOSS,funcommittee,healthcommitteehelps
makeitaplacepeoplewanttowork
Manystaffmembersarestretchedtoothinwhichmakesithardtoproducequalitywork.
Diversityoftechnologyinitiativesmakesforanexcitingworkenvironment.
Goal/Purpose
x Recognitionisgivenforajobwelldoneandcountlessbehindthesceneshours.
x TheoverallgoalofhelpingstudentssucceedisimportantforthestateofNorthDakota.
x Workdonegivesanopportunitytoinfluencehighereducation.
Leadership
x Administrationisconcernedwithemployeessatisfaction.
x Doesnotpromotefromwithinenoughandpeopleinuppermanagementarenotwilling
tochange.
x Themonthlyallstaffmeetingishelpful
x Ifemployeesneedtrainingitshouldbeofferedinsteadoftellingthemtoselftrainon
everything.
x Supervisortreatspeopleasteammatesratherthansubordinateswhichgivesabetter
feelingofvalue
x Supervisorshaveflexiblecontroltoworkwiththeirstaff.
x Strongleadersoftheorganization
x Supervisorsshouldnotmicromanage
x Goodsupervisors
x Somesupervisorsdonthavepeopleskillswhichcanmakeitatoughplacetowork
x Shouldnotforcepeopletoreadotherpeoplesnewslettersintherestroomsandthen
planactivitiesthatarecontrarytothoseitemspreachedinthenewsletters.
x Shouldnotneedtohaveemployeesuseotherdoorsorstayoutofthewayofguests.
x Givestheemployeetheabilityandresourcestoeffectivelydotheirjob.(2comments)
x Rules,regulationandpoliciesshouldbethesameforalltheemployees.(2comments)
x Treateverybodyequally.Forexample,someteamscantakeleaveinadvanceand
somenot.
x Putsomeeffortstoappreciateyouremployeeshardworkbygivingrewards.
People/Coworkers
x Mostpeopleareprofessional,knowledgeable,kind,friendly,havepositiveattitude,
willingtohelp,showeasierwaytodothings,andprettygreattoworkwith.(12
comments)
o Thecamaraderieandhelpfulnessofpeoplehereiswonderful.
o Theintentionsofthepeoplethroughoutourofficearetrulygoodandinthebest
interestsofoneanother.Weareallverysupportiveofoneanotherinourwork
lifeaswellaspersonallives.
x
x
x
Historicallypeoplearegreat.However,wearetoooftenforcedintoadversarialroles.
Ifyouare"in"withtherightclique,that'sonething.Otherwisefendforyourself.
Employeesshouldbegivenachancetoworkwiththeircoworkersandworkonother
projects
Satisfaction(Salary,Benefits,etc)
x Goodsalary(5comments)
x Thisyearspayraisedoesnotencourageincreasingproductivity.
x Goodbenefits(10comments)/Healthplan
x Flexibility/timeaway(4comments)
x Flexhoursareveryimportantwhichmakesiteasiertoenjoyworkandpersonallife.
x Balancebetweenhomeandworklifeisgood.
x Jobsecurityandprovidingjobofferingintechnologyfieldinasmallcommunity.
x Opportunitytolearnnewthingseveryday,inadditiontohavingchancestotakeclasses.
x Thisorganizationdoesnothingtomakepeoplewanttoworkhereunlessyouarecoming
inandreceivethehighersalary.
25.Thereisenoughnoisecontroltoallowmetodomyjob.
Answer
Response
StronglyDisagree
14
12%
Disagree
18
15%
22
18%
Agree
49
41%
StronglyAgree
16
13%
Total
119
100%
Disagree
Bydepartment:
26.Ifeelsafeinmyworkenvironment.
Answer.
Response
StronglyDisagree
0%
Disagree
4%
10
8%
Agree
63
53%
StronglyAgree
41
34%
Total
119
100%
Disagree
Summarizationofresponses:
Withonly4%ofrespondentsdisagreeingandnoonestronglydisagreeing,datareflectsthat
employeesfeelsafeintheirphysicalworkenvironment.Whenthe5respondentsthatdisagreed
wereaskedtoexplain,theirresponsesfocusedontheemotionalstresscausedbydirect
supervisorsandfrequentandunpredictabledepartmentalgoalsandobjectives.
27.Ihaveenoughprivacytodomyjob.
Answer
Response
StronglyDisagree
8%
Disagree
16
14%
17
15%
Agree
63
54%
StronglyAgree
13
10%
Total
118
100%
Disagree
Summarizationofresponses:
64%ofrespondentsagreeorstronglyagreetheyhaveenoughprivacytodotheirjobs.While
thisisamajority,asignificantamountofrespondents,22%,haveconcernsabouttheirprivacy
anddisagreedwiththestatement.The25respondentsthatdisagreedwereaskedtoexplain
andcommonthemeswereasfollows:
x Personalphonecalls,suchasmakingadoctorappointment,canbeheardbyeveryone
aroundyouandtheprovidedglasswallsdonotprovideagoodsoundbarrier.This
problemwasalsonotedbythosehavingsupervisorypositions,sayingitishardtohave
HRandothersensitivediscussionswithalltheglasswallsthatdonotfullyinhibitsound.
o Examplecomments:ToomanydistractionsandnotonlydoIhavetoworry
aboutmyownprivacyImtiredofhavingtocovermyownearssoIdonthaveto
listentoothersprivatematters.,Asasupervisorinacubeenvironmentdoesnt
allowforpersonnelissuestobediscussedprivatelywithoutfindinganempty
conferenceroomorworkonemployeedocumentswithoutsomeoneseeingthe
work,Conversationsinglasswalledroomsareeasilyhearbypasserbyand
staffinthearea.
x Thereisnotenoughprivacyofcomputerscreens.Respondentssaythereisanissue
withotheremployeespeeringatscreensastheywalkby.Severalrespondentsalsosaid
theyalwayshaveafeelingsomeoneiswalkingupbehindthem.
o Examplecomments:Peoplehaveaskedquestionsoninformationseenonmy
screen.,Lowwallsinthecubiclespacegivemethefeelingsomeoneis
always/couldalwayslookovermyshoulder.,Someofusarefacingawayfrom
thecenteroftheroomwhichallowspeopletocomeupbehindus
unexpectedly.
x Noiselevelsareoftentoohighanddistractionsaretoofrequentwhichhampers
productivity.
o Examplecomments:Cubiclesetupallowsconversationstobeeasily
overheard.,Itisverydisruptivetocontinuallyhearloudtalkingwhiletryingto
concentrateandcompleteaprojectproperly.,Thenoisecontrolloudspeakers
arewaytooloud.
30.Ihavebeenexposedtobullyingordemeaningbehavior.
Answer
Response
StronglyDisagree
30
25%
Disagree
32
27%
25
21%
Agree
18
15%
StronglyAgree
14
12%
Total
119
100%
Disagree
Bydepartment:
Ofthe119peoplethatresponded,commentsweresolicitedfromthose64peoplethatagreedor
stronglyagreed.Thefollowingisaparaphrasedsummarizationoftheircomments:
Leadershipdirectedcomments:
x Bullyinghasoccurredreportedtosupervisorandhierarchyinstance(s)hasnotbeen
addressed
x IntimidationandbullyingbySystemOfficepersonnelandsupervisors
x Fearofretaliationfortryingtocorrectillegalandunethicalpractices
x Doublestandardsforteams
x Complaintsaboutstyleofleadershipbysupervisor
x Lackofsupport
x Withholdingcrucialinformation
x Forgetstoshareinformation
x
x
x
x
x
x
x
x
x
x
Cursingdirectedatindividualswithinateam
Sexistcomments
Staffmeetingsthatcrossthelinewithhostility,physicalgestures,raisedvoices,not
addressbyleadershipsoitisdeemedacceptable
Leaderhasreputationofbeingdismissive,scoldinganddownrightverballyabusive
Inappropriatecommentsfromteamlead
Leadershipenablespractices
Supervisorputsdownteammemberstootherteammembers
Falsecomplaintsbysupervisoraboutleadershipofteammembers
Supervisorsusingtitleaspower
Departmentleadtalksdowntogroupmembers
Individual/coworkersinteraction:
x Someindividualsfeeltheyaresuperiortocoworkers
x Negativeattitudescreatinghostileandscaryworkplace
x Emailsthatareunprofessionalandcreateanenvironmentofabuse
x Individualspushtheirownagendaanduseaggressivetacticsagainstthosewithan
alternativeview
x Individualnotmakingeyecontactwithcoworker
x Individualsyellingateachother,
x Teammemberstalkverypoorlytoothermembersoftheirteam/group
x Negativityofcolleagueandcoarselanguageusage
x Intimidationbycoworkers
x Apprehensiveaboutraisinganissue,ridiculedandthensameissueraisedbyanother
teammemberandtheyarepraised
32.Iamtreatedfairlybymysupervisor.
Answer
Response
StronglyDisagree
5%
Disagree
13
11%
17
14%
Agree
46
39%
StronglyAgree
36
31%
Total
118
100%
Disagree
Bydepartment:
33.Iamtreatedwithrespectbymysupervisor.
Answer
Response
StronglyDisagree
5%
Disagree
10
8%
18
15%
Agree
45
38%
StronglyAgree
39
33%
Total
118
100%
Disagree
Bydepartment:
34.Mypersonalandworkrelatedconcernsarehandled
adequately.
Answer
Response
StronglyDisagree
2%
Disagree
19
16%
20
17%
Agree
55
47%
StronglyAgree
22
19%
Total
118
100%
Disagree
35.Iamrecognizedbymysupervisorfordoingagoodjob.
Answer
Response
StronglyDisagree
3%
Disagree
13
11%
24
20%
Agree
54
46%
StronglyAgree
24
20%
Total
118
100%
Disagree
36.Mysupervisorprovidesmefeedbackwhen
improvementsarenecessary.
Answer
Response
StronglyDisagree
6%
Disagree
5%
30
25%
Agree
60
51%
StronglyAgree
15
13%
Total
118
100%
Disagree
37.Ihavetheabilitytoexpressmyopinionstomy
supervisor.
Answer
Response
StronglyDisagree
6%
Disagree
8%
15
13%
Agree
56
48%
StronglyAgree
30
26%
Total
117
100%
Disagree
38.Whatcanthisorganizationdotoincreaseyour
satisfactionandproductivityasanemployee?
74peopleresponded,andcommentsareparaphrasedandsummarizedasfollows:
Goal/Purpose
x Publishconcretestrategicgoalsanddirectionforourorganization.
x Implementaresultsorientedworkenvironment.
x Betterlongtermplanning,andcommunicatethoseplansandgoalstoallstaff.
Environment/Workplace
x Provideamoreefficientandproductiveworkenvironment.
x Recognizehardworkwithabetterpayraise.
x Morewhitenoiseinsomeareaswouldbebetter,itstooquietandotherconversations
andnoisesaredistracting.
x LoosenlaptopsecurityorfixWiFiissue,unabletoaccessWiFiataconference.
Leadership
x Fostermoreteamworkandopencommunicationthroughouttheorganization.
x Completeandpublishatelecommutingpolicythatappliesequallytoeveryone.
x Terminateordisciplineemployeesthatarenotmeetingexpectations,goalsortasks,or
spendingexcessivetimeonnonworkrelatedtasks(editingphotos,watchingYouTube
orNetflixallday).
x Providemoreopportunitiesforprofessionaldevelopmentandtraining.
x Increasestafftomeetworkdemands,hireappropriatestaffforthosedepartmentsto
preventonthejobtraining.
x Holdallemployeestoaconsistentanduniformstandardofperformance.
x Examineteamleadsandtheirleadershipstyles,dotheymatchwiththisenvironment
andCTSgoals.
x DeveloptrustandsupportiverelationshipsbetweentheGrandForksandFargostaff.
x Empoweremployees.
x Ithasbeentwoyearssincewevereorganized,andsomejobdutiesarestillnotclearly
defined.
x Encouragebettercommunication,andlistening/understanding,betweenteams.
x Useindividualannualreviewsforconsiderationinpayraises.
x Establishandutilizedprojectandworkflowmanagement,understandhowteams
currentlyworktogether,reduceoreliminatethesilosintheorganization.
x Betterresearchandplanningbeforepurchasingsolutions,datawarehouseisan
exampleofwhatnottodo.
39.Whatisyourage?
Answer
2125
Response
4%
2635
14
13%
3645
15
13%
4655
16
14%
5665
15
13%
Above65
1%
Prefernottoanswer
47
42%
Total
112
100%
Response
Male
41
36%
Female
28
25%
Prefernottoanswer
44
39%
Total
113
100%
40.Whatisyourgender?
Answer
41.Whatdepartmentdoyoucurrentlyworkin?
Answer
Response
ConnectND
24
27%
DataCenterandOperations
16
18%
EnterpriseServices
14
16%
NorthDakotaUniversitySystemOffice
20
22%
ODIN
3%
OfficeoftheCIO
8%
UserServices/ALT
7%
Total
90
100%
42.WhatConnectNDdepartmentalunitdoyouworkin?
Answer
Response
Financials
13%
HumanResources
8%
StudentAdministration(Campus
Solutions)
25%
Prefernottoanswer
13
54%
Total
24
100%
43.Howlonghaveyouworkedforthisorganization?
Answer
Response
Lessthanayear
11
10%
Onetofiveyears
14
12%
Fiveyearstolessthantenyears
15
13%
Tenyearstolessthantwentyyears
27
24%
Twentyyearsormore
12
11%
Prefernottoanswer
34
30%
Total
113
100%
44.WhatDataCenterandOperationsdepartmentalunitdo
youworkin?
Answer
Response
DatabaseAdministration
0%
Networking
6%
ProductionControl/Operators
0%
ServerAdministration
13%
Prefernottoanswer
13
81%
Total
16
100%
45.WhatEnterpriseServicesdepartmentalunitdoyouwork
in?
Answer
Response
ApplicationAdministrators
21%
WebApplicationProgrammers
14%
CampusSolutionsDevelopers
36%
Prefernottoanswer
29%
Total
14
100%
46.WhatUserServices/ALTdepartmentalunitdoyouwork
in?
Answer
Response
InstructionalServices
50%
IntegratedSystems
0%
Web
17%
Prefernottoanswer
33%
Total
100%
Summary
Amajorityofemployeesthatcompletedthesurveyaresatisfiedwiththeirjobs.Therearelotsof
reasonsforthisincludingrecognitionandrespectfromsupervisorsandfeedbackwhen
necessary.Neworganizationshaverecentlybeenformedthatpromoteahealthyandfunwork
environment.HoweverthesurveyindicatesconcernstheCTSOSSfeelsshouldbedealtwithin
atimelymanner.Theseareasarelistedbelowinnoparticularorder:
xImproveorganizationalplanning,developmentofdepartmentobjectives,and
communicationoflongtermstrategyandgoalsoftheorganization.Increasefrequency
anddetailofcommunicationfromseniorstaff,andcommunicatechangesinatimely
manner.(Questions2,3,4,6,8,10,18,23)
xAddressworkplaceconcernsregardingprivacy,noise,andworkspaces.(Questions25)
xEncourageandimprovecommunicationandcollaborationbetweendepartments.Ensure
departmentleadsandmembersareworkingtogetheroncommongoalsofthe
organization.(Questions5,9,11,15,17)
xIncreasethenumberoftrainingopportunitiesandstafftomeetworkloaddemands.
Clearlydefineroles,descriptions,andexpectationsforstaffpositions.(Questions21,
22)
xAddresssupervisoryconcerns.Givetrainingandexpectationstosupervisorssotheyare
moreconsistentacrosstheorganizationandalignwithorganizationalpracticesand
goals.(Questions2,5,8,11,23,30)
xBullyingisaconcernandshouldbeaddressedforallemployees.Educationonwhat
exactlybullyingisandtheeffectsofbullyingisneededformanagementandstaff.
(Questions30)
xThesurveysuggeststhereistoomuchapathywithintheorganizationsemployees.
SeniorStaffshouldworktoprovideamorepositive,inclusive,andfriendlywork
environment.
TheCTSOSSwouldliketothankyoufortakingthetimetoreviewthesurvey.Weareas
always,interestedinimprovingtheworkingenvironmentforemployeesofNDUSCore
TechnologyServicesandtheNDUSSystemOffice.
CoreTechnologyandSystemOfficeStaffSenate:
President: Clay Willoughby
Vice President: Marietta Kemmet
Secretary/Treasurer: AngelaO'Leary
Representatives:MaryBergstrom,NathanClough,KateGreicar,BradleyHolcomb,Phil
Moore,AngelaO'Leary,DougOsowski,CorySchanzenbach,SharonSchwartzbauer,Randy
Wald,DarrinWere,ErickaWestphal

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