Executive summary:

Human resource has to work with the employees and the employers. They coordinate
the activities of the employees. They recruit new employees when needed. Every
institution needed to appoint new employees in the organization. The organization has
to follow proper recruitment, selection, and retention procedures to employ the
appropriate employees. City link, a leading delivery company of UK, needs some new
fresh employees to recruit and appoint in their organization. There are some different
leadership techniques. It has to follow the best to overcome the challenges of working
outside of UK. The organization has to build up proper team management to work
efficiently in the context. The organization also provide training facilities to develop the
individuals of the organization.

Introduction
Working with leading people is an important topic for all business students. This topic
teaches how to lead effectively. In this assignment we apply our knowledge gained from
this unit on City link a world class delivery company. City link is the UK`s leading
delivery organization that successfully operate in UK and over the world from 1969. It
makes annual revenue over 320m which makes City link the market leader of this field
(City Link, 2014). We talk about the city link`s recruitment, selection and retention
procedure and about its working culture.

1. Using recruitment, selection, and retention procedure

Human resource is a key factor of every organization. The successes of every
organization depend on skilled, innovative, creative and committed labour force. So
every organization pays their attention on their human resource or work force (Bell,
2014). As all organization like to get skilled, innovative and creative labour force, the
recruitment, selection and retention process is very important for every organization.
The recruitment of new member require different document, needs to obey different
statutory law, go beyond a sequential process of selection, etc. Mainly the recruitment,

selection and retention procedures are the tasks of human resource department of an
organization (Fallery, 2011). The human resource department of an organization
prepare required document to select new member, take part in selection process by
obeying various rules and regulation (Dessler, 2011). This part of the assignment
discuss about the document need for selection and recruitment of new member of staff,
the impact of legal regulatory and ethical consideration to the recruitment and selection
process, the procedure of taking part in selection process and our own contribution to
the selection process of City link.

1.1 Documentation to select and recruit a new member of staff

City link identify the haring need of 5 new employees, 33 drivers and 2 new
administrators. The human resource department of City link needs to prepare the
following document for the selection and recruitment of new member of staff.

Approval of recruitment
The recruitment process is started with the approval of recruitment from the authority of
the organization.

The concern departments of the organization who need new

employees send a draft with position description and a document that describe the
required skill and education for the post. After approving the draft the authority of city
link send it to human resource department of city link. The recruitment and selection
process of city link will not be started until the authority of City link give the approval of
recruitment request of concern department to human resource department. The
approval must include the electronic copy of the draft description and advertisement
(Arama, 2013).
Position description
Before giving the advertisement, city must require to describe the position for which it
going to recruit new member. Position description is a necessary for every organization
because the organization cannot change the position of the post after it is advertised.

The position description of the post must be approved by the authority of the
organization. The position description includes the duty and responsibility of the
position, the works have to be done and activities involved with the position. The human
resource managers of city describe the position as deriver and administrator. The
position of general employee is operational trainer (Arama, 2013).
Advertising
Advertising is an important task of recruitment process done by the human resource
department of the organization. The job advertisements of city link require approving by
executive director of human resource department of city link. By the advertisement the
organization gather the potential candidate for required position. There are different
media for giving their job advertisement such as online advertisement, giving
advertisement in print media, electronic media, open advertisement, etc. The human
resource department of city link will choose in which media they will use for giving
advertisement (City Link, 2014). The advertisement also includes the vacancy
announcement, required skill, term related to payment, etc. Human resource
department of city link is required to obey the advertisement law before giving the
advertisement. The advertisements for different post of city link are given below:

For driver
Closing date: 30/4/2014
Location: London
Salary: $1000 pa
Vacancy: 33
Types of employment: temporary.
Per week working hours: 40 hrs
Responsibility for the post:-

 Required to maintain cooperative relation working relation with coworker.

Agree to go to the all place of UK.
Take part in the process of loading and unloading of vehicles.
Response positively to any change in organization.
Responsible to deliver the goods on time to any place of UK.
Maintain excellent professional skill.
To deliver goods in safely (City Link, 2014).

Skill, knowledge and experience for the post: Flexible and positive attitude for working.
Self motivated, innovative, creative.
Experience to work in team.
Excellent communication skill.
Basic knowledge in English, driving law.
Required to have genuine UK driving license (City Link, 2014).

For administrator
Closing date: 30/4/2014
Location: Newcastle
Salary: $ 30000 pa
Types of employment: Permanent
Job vacancy: 2
Hours per week: 40

City link is the UK`s leading delivery company. It now offer high self motivated.
Innovative, creative, having positive core self evolution candidate to join our
organization as a administrator to run our business effectively.
Responsibility for the post: Administrator has to meet the target of organization on weekly, monthly and
yearly basis.
Monitor the cost of delivery and office cost his branch.
Administrator has to maintain the health and safety regulation and SHE policies.
Maintain excellent professional relation with colleagues, sub-ordinate and
superior.
Require to work in team.
Have to play role in city link`s business decision and strategy.

Skills and experience:

Candidates must have degree in business discipline. Preferably MBA major in
management.
Minimum ten years working experience in any delivery organization.
Excellent communication skill.
Candidate must have knowledge of socio economic culture of Europe.
Candidate must efficient in English and other language in Europe (City Link,
2014)

Operational trainer (employee)

Closing date: 30/4/2014
Location: West Bromwich
Salary: $ 15000 pa

Types of employment: permanent

Hours per week: 40
Job vacancy: 5
Responsibility of the post:
Play role in city link operation level.
Maintain a highly professional behavior with superior and sub-ordinate.
To train up the employee of operational level.
To deal with differ parties in favor of city link.
Monitor the work of the employee of operational level.
Appraise the performance of employee of operational level.
Evaluation of work of operational level.
Maintain effective working relation with other internal department such as human
resource department, financial department, dispatch department, planning
department.
Helping other department by providing necessary information, data, and report
whenever necessary.
Required skill and education:
Candidate must have a degree in business. Preferably BBA major in operational
management.
Candidate must have UK working license.
Having cultural knowledge about the other countries of Europe.
Candidates have previous working experience in any deliver organization in
operational level.
Candidate must efficient in English language and other language of Europe.
Candidate must have good communication skill (City Link, 2014).

1.2 The impact of legal, regulatory and ethical considerations to the recruitment
and selection process
The recruitment and selection process is going beyond some statutory rules and legal
implication. When the human resource manager of city link starts recruitment process,
he/she should be aware of some rule and regulation. Awareness of rules and regulation
help city link to minimize risk, job posting, interview question, checking job offers, etc.
There are different types of law related with recruitment and selection process such as
sex discriminatory act, race relation act, employment equality (age) regulation, etc. All
organizations are bound to follow those laws (Dessler, 2011). The impacts of legal,
regulatory and ethical consideration to the recruitment and selection process are
described below:
Impact of sex discriminatory act
City link is bound to maintain the sex discriminatory act. If any candidate is qualified for
their job whether the person is male or female, city link is bound to recruit him/her. It
cannot discriminate in the ground of sex.
Impact of race relation act
If the job advertisement calls for particular race or nationality, it will break the provision
of race relation act. The person who has legal work permission in UK is qualified for the
job of City link regardless to his/her nationality or race.
Impact of equality (age) regulation
Both young and old citizens get same benefit in recruitment and selection process. If the
human resource managers of City link gives special privileges to any of two group, it will
be unlawful and break the provision of equality (age) regulation.
Impact of law in Advertising stage
When the human resource manager give advertisement of job, he/she should make
sure that it is not discriminatory against any sex, age, race, ethnicity, gender, nationality,
etc. He/she should make sure that advertisement does not break the law. The
advertisement process is going beyond obeying law.

Impact of law in Interview stage

Interview process of city link must obey the law. The interview board should not ask any
question that affect one`s religious view or nationality. They should not use any sexist
comment. They should treat people equally and avoid personal biasness. They should
not treat disable person in interview as a disable (Dessler, 2011).

Impact of right to employment

The interview board should check whether the candidate have legal right to work in UK
or not. They should check the criminal record of the candidate.
Impact of statement of employment
The new employee has to get a statement of employment that includes all terms about
his salary, hours of work, holiday, etc.

1.3 Take part in the selection process

After giving advertisement the next task of human resource department to take part in
selection process. The human resource manager plays a significant role in selection
process. The selection process is consists of several sequential task. How the human
resource department of take part in selection process is given below:

Selecting a recruitment and selection panels

The human resource department selects a recruitment and selection panel for selecting
employee for appointment. The member of recruitment and selecting panels are
selected by the human resource director of city link. City link is going to employ three

types of new staff. So, the human resource department selects three recruitment and
selection panel. In each panel the director of particular department in which new
employee is recruited is present. The recruitment and selection panel take the interview
of new candidate.

Short listing
After receiving application of candidates, the recruitment and selection panels make a
short list of applicants by using different short listing method. Some popular short listing
methods are IQ test, taking examination by using MCQ examination, written exam, etc.
The short list of applicant should be given to the human resource department as soon
as possible. After getting the short list the human resource department arrange
interview for short listed candidates (Stebe, 2013).
Interviews
The recruitment and selection panels of city link take the interview of selected
candidates. In interview they asked question about themselves, their background, their
educational background, their experience, about their knowledge, cultural background,
etc (Hyde, 2012).
Appointment
The recruitment and selection panels recommend for the applicants who satisfy the
selection panels by attaining minimum criteria for those jobs for final appointment. The
human resource department gives final appointment statement to those applicants who
are recommended by recruitment and selection panels (Dessler, 2011).

1.4 Evaluation my own contribution to the selection process

In the assignment I take part in preparing documents necessary for selection of
employees. Then I give advertisement to gather employees. I also take part in selecting
the recruitment panels for selection of new staff for city link. I play my role in short listing
applicants and take part in giving interviews. I play my role from preparing document to
appoint new employees.

2. The styles and impact of leadership

Leadership is very important role of managers. A manager is leader and a leader is also
manager. A leader play more significant role than a manager. There are different types
of leadership. Each types of leadership have some positive and negative impact on
management. City link is going to enlarge its business by creating a new division. This
part of this assignment about leadership styles necessary for this new division, what
types of quality necessary for that leader and different motivational technique (Griffin,
2009).

2.1 Whether the person has the traits of manager or leader

The directors of city link decide to open a new division to expand its business. They also
employ a person who takes the responsibility of the new division. Now the question
comes whether the person has the traits of a manager or leader. In our opinion the
person should have the traits of a leader. The argument for why the person should have
the traits of leader is given below:
The person is responsible for a new division. If the person has the traits of a
manager only, he will not be able to maintain the division effectively.

 The leader has the traits of leader as well as manager. Because if a person
cannot managerial ability, he will not be a leader. But the leader has some
special traits which help to maintain the new division more successfully.
The person should have to the traits of leader because he has to lead the
division besides manages the division to profitability (Griffin, 2009).

2.2 What management or leadership approach should be followed by the person

There are different types of leadership or management approach. Those are democratic
leadership, autocratic leadership, paternalistic leadership, laissez faire leadership,
transformational leadership, etc. In our opinion the democratic leadership is best and
the responsible person of the new division should follow the democratic approach of
leadership to lead the new division.
Democratic leadership
Democratic leadership is a form of participating leadership. In this approach the
employee participate in decision making process. Before taking decision manager take
the opinion of superior. In democratic leadership the employee is not out of
responsibility. So, the person should follow the democratic style of leadership.

2.3 comparisons among different types of leadership

Among all types of leadership the democratic leadership is best. Because in democratic
leadership all employees participate in decision making process. So, they are
motivated. If the person follows the autocratic leadership, it will increase dissatisfaction
among employee. Because in autocratic leadership the manager only takes all decision.
If the person follows the paternalistic approach of leadership, it will also have the
chance of raising dissatisfaction among employee. Because in paternalistic approach of
leadership no employee is given independence, all decision is taken by the manager.
But in real case employee demand freedom and they want to take part in decision
making process. So, paternalistic approach of leadership is not suitable for city link`s

new division. In laissez faire approach of leadership all employees are decision maker.
So, it creates conflict among the employee because the manager does not play any role
in decision making. Laissez faire approach of leadership is not suitable for new branch.
So, we can concluded that the democratic approach of leadership is best for city link`s
new division (Griffin, 2009).

2.4 The ways to motivate staff to achieve objectives

There are different motivational approaches for motivating employees to achieve
objectives of organization. Those are Maslows need hierarchy theory, two factor theory,
X & Y theory.

City link should use Maslow`s need hierarchy theory to motivate

employee to achieve its objective. City link follow Maslow`s hierarchy of need theory by
following ways.
Reasonable payment
City link should ensure a reasonable salary for all employees. If all employees get a
handsome salary, they will be motivated. Because it fulfill their physical needs and help
to fulfill their psychological needs.
Treat all employees with respect
The culture of treating all employees with respect is a bridging factor to motivate the
employee. Because it fulfill the need of social prestige and social respect.
Besides Maslows need hierarchy theory city link should follow different motivational
technique to motivate employees.

3.1 How can group culture/team working contribute to the success of City Link?

Team work is very much beneficial for the success of the organization itself. The most
popular belief is that team is the best way to share the skills of the team members.
When the team members are not individually responsible for their success or failure, but
they can depend on one another. This unity of knowledge and skill make the way to

success. Here we can discuss some points about the Way how team work can
contribute to the success of the City Link.
Efficiency growth:
Team work is an important key to develop efficiency in the work organization. It helps to
finish the task quickly and with great effectiveness. If anybody tries individually, he
cannot accomplish his task so faster. It helps to cooperate for the task among the
workers that can reduce the work overloads. The employees can share their ideas in
many sectors. They can also share their responsibilities. It also reduces the pressure of
work for the related employers, they can assign to the other members to avoid the
overload and pressure. When they share their ideas and responsibilities, the employees
may have their work specialization of their own and by these they can make an
integrated performance.
Develop employee relations:
Team work is very much helpful for the employee relation in the organization like City
Link. When the employees of the City Link work together, it provides a better
opportunity to make a bond with one another, and that also paves the way to develop
relations among them. The company usually makes the effective team, and they work
on different projects. When they make a successful completion in their task, they feel
valued and proud. When they work together in a team, they try to understand the value
of the other person in the team or group. They respect others, they also takes many
helps regarding ideas and decisions in their team. They also trust the other members of
the group, this trust is very much helpful to build up employee satisfaction and the
chance to develop the employee relation within the organization.
3.2 Demonstrate working in a team as a leader and member towards specific
goals, dealing with any conflict or difficult situations, using an application of
Belbins team roles, to City Link.
City Link has to face different situation in their everyday organizational tasks. They
usually solve their problem working together in a team. They are very much goal
oriented in their team work. As a leader or as a member they are very much successful
in their team work. We can consider their team roles applying the Belbins team roles
model in the organization.
Coordinator:
The coordinator is considered as the person oriented leader. This person is responsible
and very much committed to the team goals and objectives. This person always thinks
positive in his work, he tries to motivate others to make them dedicated about the work.
Shaper:

The shaper mainly shape the work or task of the team. He is a very much task focused
leader. He is full of energy, high motivation to win the race of the challenge. The person
is very much committed to finish the work, and always shape others to achieve the
goals of the team. This person may make challenge, make arguments, and be agreed
or disagreed to achieve the organizational goals. The person will have an aggressive
mood to in the pursuit of the achievement of goals.
Plant:
The plant has the role of idea maker who is full of high IQ and introversion. They are
deeply concerned about the core issues rather than thinking details.
Resource investigator:
Resource investigator is the person who always explores the opportunities and make
different contracts.
Implementer:
These type of members work in very cool brain, they contribute silently and contribute
much with their struggle.
Monitor evaluator:
These persons evaluate the performance of the team. The persons usually contribute
much in the critical situation. They helps to take decision in the situation.
Team worker:
They contribute greatly to the goal of the team performing the teams main task.
Finisher:
The persons try to focus on the way to finish the task they are assigned.
Specialist:
This person is very much useful for his technical skills which are in rare supply in within
the team.

3.3 How effective are the team at City Link in achieving organizational Goals?
The team of City Link is much more effective in the competitive world. While working in
the other environment, they need diversity of knowledge and experience. The team of
the City link has the diversity of knowledge in their team that helps them to overcome

the challenges they usually faces. Team work needs proper ethical code of behavior in
working with different people in the team. They should have proper respect to their other
members. These helps them to work effectively and efficiently in the team. The team
also follow the Belbins Team Role model which have different aspects to make the
team so much effective and helpful. For the team of the City Link they have the
appropriate roles to accomplish the goals of the organization.
Task 4
How will this new divisions staff performance be measured and monitored
to ensure that organizational objectives are achieved?
The new employees should be measured their performance. We can consider some
ways by which City Link can measure and monitor their performance.
4.1

Setting up random methods:

The city Link can use random methods of quality control in the organization.
The workers should not conform the checking time to make them conscious
every time. They will be very much attentive in their work to pass their check
criteria.
Surveying clients and customers:
City Link should make survey their clients and customers about their service as
the method of measuring the employees performance.
Performance appraisal:
The organization should made proper performance appraisal for the staffs. It
should follow the performance quality of the staffs who are providing the
services.
Appraisal interview:
City Link should arrange formal appraisal interview to measure the
performance of the staffs. This will help to know the employees and their quality
and attitudes (Dessler, 2011).

4.2

How could learning styles be identified, and training needs be delivered

and assessed applied within City Link?
City Link is very much famous for its services within the England and Ireland. They
are also trying establish their growing business in the outside world. In this process,
it needs to provide their new employees with highly qualified training and learnings.
Firstly we can identify effective learning styles.
Training need analysis:

The company has to analysis the training need first. We may think about some need
assessments.
An analysis of the organizations strategies, goals, and objectives.
Person analysis; analyzing the potential participants and instructors who are
involved in the process.
Analyzing the work or task: City Link has to analyze the main task of their
employees who need the training.
Analyzing the performance: the training must be provided with based on the
performance they are showing.
Analyzing the content: City link must be clear what type of knowledge,
information, and experience they needed in order to run their business task.
Training suitability analysis: City Link must be ensured about the suitability of
the training. They must provide with appropriate training which really helpful
(Dessler, 2011) are.
The training process:
The training process includes some steps. Those can be pointed here.

Organizational Objectives
Needs Assessment
Is There a Gap?
Training Objectives
Select the Trainees
Select the Training Methods and Mode
Choose a Means of Evaluating
Administer Training
Evaluate the Training

4.3 How could you evaluate the success of the whole assessment process in
relation to activities suggested?
The employees must provide the training to work effectively and efficiently in the
changing environment. The new employees need the orientation training for their
employees. After providing the training, they also need to evaluate the assessment of
the training process. The assessment process includes the survey to assess the
consequences of the training. They have to evaluate the result of training measuring of
the job performance or productivity.
Conclusion:
In fine, the leadership is the important factor to perform in the new task in a new
environment. There are some leaders who can make radical change to the organization
and make the organization competent to work in the changing background. The leaders

can face the challenges which are invented in the new organizational environment. If
the employees follow and practice proper leadership the organization can be successful
in the competitive world.
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http://www.city-link.co.uk/, [16 February, 2014]

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