DEDICATION

This piece of work is dedicated to my beloved parent and teachers

who always helped me out in times of woe and distress and taught
me to follow the path of truth, justice, honesty and to all those who
love and care about me.

UNIVERSITY OF EDUCATION, LOWER MALL CAMPUS, LAHORE

ACKNOWLEDGEMENT

A milestone of this nature could never have been possible to

achieve without the support of a galaxy of some truly loving
persons.

The

events

and

the

process

leading

to

the

accomplishment of my objective have given me a realization in

depth of immense blessing of Allah.
Many people have contributed in the successful completion of this
internship report. My great appreciation goes to the whole team of
Askari Bank Ltd shadman main branch Lahore. They provided me
with every kind of help in the completion of this report. Let me also
thank my teachers of University of Education (UELMC) for the
knowledge they gave me and their guidance in every field. I would
also like to thank Sir Bilal Nafees for his guidance. Last but not the
least I would like to thank my parents who provided me love,
support, patience & good knowledge.

UNIVERSITY OF EDUCATION, LOWER MALL CAMPUS, LAHORE

Executive Summary

Internship is an integral part of MBA programme. For the sake of internship the most initial
thing is to have a practical experience. This effort may get a student to get a practical
experience if right organization is selected. During the internship, a student comes to particle
knowledge. He/she learns what he has studied so far. As an MBA student I have also done my
internship at Askari Commercial Bank Shadman main branch Lahore. Here I come to know a
different and very interesting experience of learning and working with people. This internship
report consists of followings.

This report consists of history of Askari bank. In this chapter I also described the role of Askari
bank, vision and mission statement, business philosophy, corporate objectives and market of
Askari bank. In the second chapter I described the management system of Askari bank which
includes organizational structure, management hierarchy, company profile, management social
responsibilities and policy formation process.

In the third chapter I explained the marketing mix of Askari bank which includes product, price,
place and promotion. In the fourth chapter I briefly performed the SWOT analysis and
competitor analysis of Askari bank. In the fifth chapter I performed the financial analysis of
Askari bank which includes ratio analysis, horizontal and vertical analysis. In the last chapter I
briefly described the training programme, departmental detail of Askari bank. In the last I also
described the problems which I faced and also list out some suggestions.

I have learned many things during my internship program which enables me to manage my
work properly and gave me confidence in decision making. In my opinion Askari bank limited
performs its task very well and satisfy their employees and customers with full responsibility.

UNIVERSITY OF EDUCATION, LOWER MALL CAMPUS, LAHORE

TABLE OF CONTENTS
CONTENTS

PAGE NOs:

1. Introduction to banking system

01

a) Evaluation of banking

01

b) Growth of banking

03

2. Overview of Askari bank Ltd.

a) Brief History
I.
II.
III.

05

Awards and achievements

06

Mission statement

07

Vision statement

07

b) Introduction of Askari
I.

05

08

Business philosophy

08

Statement of ethics and business practices

08

III.

Corporate culture

09

IV.

Corporate objective

13

II.

i.

Code of business principle

14

ii.

Core values

14

V.

Market standing
i.

Definitions by PACRA

c) Policy of the bank

I.

II.

Policy formation process

16
16
17
17

i.

Policy statement

17

ii.

Introduction

18

iii.

Basic structure of policy

18

iv.

Basic values of policy

20

v.

Policy formation meetings

20

Different policies of askari

21

i.

Managerial policies

21

ii.

Financial policies

21

UNIVERSITY OF EDUCATION, LOWER MALL CAMPUS, LAHORE

iii.

Procurement policies

21

iv.

Marketing policies

22

v.

Promotional policies

22

vi.

Lending policies

23

vii.

Personal policies

23

d) Competitors

24

e) Business volume

25

f) Product line

26

I.

Consumer banking

26

Islamic banking

27

III.

Agriculture banking

28

IV.

Corporate banking

28

II.

3. Organizational structure

32

a) Organizational hierarchy chart

33

b) Typical branch hierarchy chart

34

c) Management and Number of employees

35

d) Main Branches

36

e) Introduction to departments

37

I.

II.

Account opening department

37

i.

Classification of accounts

40

ii.

Documents required for account opening

42

iii.

Account opening procedure

45

iv.

Deceased account

47

v.

Account closure

47

ATM department

48

III.

Remittance department

48

IV.

Foreign trade department

55

Accounts department

65

Credit department

69

Online banking department

81

V.
VI.
VII.

UNIVERSITY OF EDUCATION, LOWER MALL CAMPUS, LAHORE

VIII.
IX.
X.

Clearing department

82

Cash department

89

Locker department

90

f) Comment on organizational structure

4. Plan of internship program

91
92

a) Introduction of the branch

92

b) Starting and ending dates

93

c) Names of the departments worked in

93

5. Training program
a) Operations performed by the departments
I.

94
94

Customer services department

94

II.

Account department

94

III.

Clearing department

95

IV.

Cash department

98

b) Operations/activities I performed
I.

99

Customer services department

99

II.

Account department

102

III.

Clearing department

104

IV.

Cash department

107

6. Structure of finance department

I.

Department hierarchy

II.

No of employees

III.

Sub department

7. Marketing functions
I.

Product

II.

Price

III.

Place

IV.

Promotion

UNIVERSITY OF EDUCATION, LOWER MALL CAMPUS, LAHORE

8. Human resource management

I.

Employee recruitment and selection

II.

Training and development

III.

Performance management

IV.

Compensation policy

9. Critical analysis
a) Financial analysis
I.
II.
III.

Ratio analysis
Horizontal analysis
Vertical analysis

b) Competitive analysis
c) Future prospects
10. SWOT analysis
a) Strengths
b) Weaknesses
c) Opportunities
d) Threats
11. Conclusion
12. Recommendation
13. References and sources
14. Annexes

UNIVERSITY OF EDUCATION, LOWER MALL CAMPUS, LAHORE