AURO UINVERSITY

ORGANIZATIONAL BEHAVIOUR

AURO UNIVERSITY
(INDIA)

The School of Management and Enterpreneurship

Masters of Business Administration
(MBA)
MODULE
ORGANIZATIONAL BEHAVIOUR
SEMESTER 1- BLOCK 1
(2014)
MODULE LEADER
Dr. Tanu Narang

www.aurouniversity.edu.in

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ORGANIZATIONAL BEHAVIOUR

ACKNOWLEDGEMENT
The Project Report is written in accordance with Masters of business administration course
prescribed by AURO UNIVERSITY. It has always been my sincere desire as a management
student to get the opportunity to express my views, skills, attitude, and talent in which I am
proficient. A project is one such avenue through which a student who aspires to be a future
manager does something creative. This project has given me a chance to get in touch with the
practical aspects of management. Therefore I would like to thank AURO UNIVERSITY for
including these submissions in the coursework.
First of all I would like to thank Dr. TANU NARANG (Module leader) who has given a
depth explanation about the module Organizational Behaviour. I will always be thankful for
your valuable advice.
Secondly, I would like to thank the people who have helped me during my project work, the
employees have helped me in giving depth guidance and gave us their time from their busy
schedule.

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ORGANIZATIONAL BEHAVIOUR

TABLE OF CONTENT
SR.NO

PARTICULAR

PAGE
NO.

INTRODUCTION

INTERPRETATION OF TOP LEVEL MANAGER

INTERPRETATION OF MIDDLE LEVEL

MANAGER

INTERPRETATION OF BOTTOM LEVEL

MANAGER

COMPARISON

12

CONCLUSION

13

BIBLIOGRAPHY AND REFERENCES

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ORGANIZATIONAL BEHAVIOUR

ORGANISATIONAL BEHAVIOUR
DEFINITION
Organizational behaviour is the study of indiviuals and their behaviour
within the context of the organization in a workplace setting. It is an
interdisciplinary field that includes sociology, physcology, communication and
management.
There are some points that one should keep in mind while researching on
an Organisational Behaviour:
1. PERSONALITY: Personality plays a key role in organizational behaviour because
the way the people think, feel and behave many aspects of the workplace.

2. MOTIVATION : Motivation is the driving force behind human behaviour.

Motivated people are those who have made a conscious decision to devote
considerable effort to achieving something that they value. What they value will differ
greatly from one individual to another.

3. STRESS : Stress is defined in terms of its physical and physcological effects on a

person, and can be a mental, physical or emotional strain.

4. DECISION MAKING : The process of choosing a course of action for dealing

with problem or opportunity.

5. TEAM BUILDING : When individual with similar interest, attitude and taste
come to work for a common objective, a team is formed. Every individual contributes
equally and performs his level best to meet the team targets and achieve the
organisationals goal.

6. COMMUNICATION : The sharing of information between two or more

indiviuals or groups to reach a common understanding.

7. LEADERSHIP : Leadership is a process in which a leader attempts to influence his

or her followers to establish and accomplish a goal or goals.

THERE ARE THREE LEVEL OF MANAGERS i.e.

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ORGANIZATIONAL BEHAVIOUR

TOP
MIDDLE
LOW

TOP LEVEL MANAGER

The top level managers are the highest ranking executives responsible for the entire
enterprise with titles such as chairman/chairwoman, chief executive officer, managing
director, etc. Top management translates the policy into goals,objectives, and
strategies and projects a shared-vision of the future.

Mr.Yogesh Pandey
INTERPRETATION OF TOP LEVEL MANAGER
DECISION MAKING :
He coordinates with staff about the decision and then takes a decision.

MOTIVATION :
He motivates them by involving them in decision making process at a level where
they have fear that this terrain is unknown to them or not of their level. Here they
learn about decision making process. It inculcates sense of responsibility and
resistance to changes is reduced and rationalized.

LEADERSHIP :
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ORGANIZATIONAL BEHAVIOUR

We divide the project expenditure into two basic heads i.e. capital and working costs
and then cash flow requirement chart is generated.

PERSONALITY :
Everytime we make a process change feedback is compulsive. People are encouraged
to give random feedback at will.

OTHER :
PROBLEMS FACED IN WORK SITUATIONOn many occasions when market becomes too competitive you are forced to reduce
costs and selling prices. Generally I believe in the phrase When the going gets tough,
the tough gets going. I do not allow the market forces to dominate us for long and
rather try to add new values to my product. Efforts are done to improve quality,
presentation, and services.wants to be heard and desires a little acknowledgement and
appreciation from the superiors and colleagues at work. This shows organizations
dedication towards the employees.

MIDDLE LEVEL MANAGER

Middle level managers are the link between top level and low level management and
executor by nature. The heads of the various departmental heads receive orders and
instruct from the top level management or managers and pass it to lower level of
managers. These managers supervise, direct and control the activities of foremen,
inspectors and supervisors.

MANAGER 1
Mrs. Jasvinder K Taneja,
INTERPRETATION OF MIDDLE LEVEL MANAGER
STRESS :
As the upper management understands about the problems which we face so there is
less stress as compared to other work organisations.

COMMUNICATION :
Striking a balance between the superiors and subordinates so ensuring that there is no
miscommunication and by striking a balance between my rights, powers and
responsibilities.
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MOTIVATION :
Taking monthly reviews and timely feedback if they are facing any problems , I try to
resolve their problems and empthaise with them. Proper analysis of the issues they are
facing and so to help them to give them right motivation and further direction.
DECISION MAKING :
The top level gives an enough authority to carry the workout. Decision regarding to
my field is taken positively within the favour of all my co workers.
LEADERSHIP :
Delegation of work being a leader is done according to their capabilities and interest.
And I am satisfied with strategic direction of the company.
TEAM BUILDING :
Team work is the best method to follow in an organization. Working with team and in
unity increase the effectiveness of work and allocate the work so that there is no
workload on a single person.

MANAGER 2
Mr. Darshan Singh
PERSONALITY :
Darshan singh is mainly with the personality of being verbally active and living a
tension free life. He is creative and open to new personality.

LEADERSHIP :
He believes in being leader of himself and not of anyone else andfollowing the
techinques of honesty and integrity.

MOTIVATION :
Motivation in work is most necessary. Motivation by his means is even the self
motivation. Whtsoever the crisis may be he will follow the golden rule given by
RANCHO from the most popular film 3 idiots i.e. ALL IS WELL .

COMMUNICATION :
Formal and informal communication both are always complimentary to each other.

TEAM BUILDING :

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ORGANIZATIONAL BEHAVIOUR

Staff are chosen as base on their skills. Team work is essential in each and every
organisation and having a unity among each other to provide work efficiency and
allocation of work. So the team work will be proper and the outcomes will be best.

DECISION MAKING :
Depending on the intensity on the matter on which decision is to be made, the
subordinates are involved in it. And the efficiency in the work gives an awesome
outcomes.

MANAGER 3
Mrs. Simren Jagwani
PERSONALITY :
Work done by me is the effiecient and proper and following the technique of first do
first serve.

COMMUNICATION :
All types of communication are followed by us i.e.
Upward communication
Downward communication
Horizontal communication
Lateral communication

DECISION MAKING :
Decision took by us are always within the approval of the superiors and the line
managers so there shouldnt be any conflicts in the organisation.

LOW LEVEL MANAGERS

Low level managers are the line between middle level management and workers.
There managers are directly seated to workers. They also help building image of the
enterprise before workers and also help in creating the sense of belongingness among
them towards the enterprise. Low level management is also known as bottom level or
first line supervisory level of management. It is also called as operation all level
management. Managers of this level are directly related with the routine functions of
the firm.
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LINE MANAGER
MANAGER 1
Mrs. Saanki lalwani
PERSONALITY :
Priortize the work assignments by methods following:
1. Project management
2. Stress management
3. Design timeplans
4. Resource optimization

LEADERSHIP :
Being a leader I describe my management style as simple, planned and ready to meet the
deadlines.

DECISION MAKING :
Being a line manger there are less decisions wich are taken by us the above authority directs
us and provide us the cooperation of doing the work.

TEAM BUILDING :
Team building is the major thing which helps me for doing the team work . team work is
done in cooperation and unity amongst all. Believing in team work and work allotment is
done according to the expertise of the individuals. At the end project should be completed in
the best possible manner.

MOTIVATION :
The effectiveness of peer to peer can also be effective,for motivation.

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MANAGER 2
Ms Pooja Harwani
PERSONALITY:
Prioritizing my work in:
Better understanding of assignments
Proper coordination with superiors
Proper reporting of work done.
Work given first will be given the first priority of work doing and then other work would be
done.

COMMUNICATION :
Commuincating with the superiors about professional and personal both gives the same help
in whatsoever method help is neede. Feels like family in the organisation.

TEAM BUILDING:
Team building is best process in the organisation for efficiency in work and this method
provides us less work load as the work is allocated among the team members. Proper
coordination is must in team building.

MOTIVATION :
Motivation is must in an organisation. Line managers should be regularly motivated so that
there should be appreciation of the work and employees should be efficient in working.

LEADERSHIP :
Leadership is necessary for team bui8lding and other works. There should be someone that
should be initiating the work. And the leader should always take decisions in the favour of
employees.
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MANAGER 3
Mrs. Nikita Jagwani
PERSONALITY :
When a women is appointed in the field of work she has face many differences and
difficulties. Attitude of people is very much difficult to handle. At the first glance whenever a
male sees a female the perspection of male is dominating and feels that a female cant do
anything.. but now in todays scenario the perspective is changed.

STRESS :
No such major stress I feel from my work. During high trading period our supervisors try
reducing stress by giving us parties. Monotonous routine makes a person habitual and
boredom in the life.

COMMUNICATION ;
Formal communication flows within the organisation. Promotion of employees is done as
Associates > team leader > manager. The employees working are generally not that qualified
as in other institutions.

MOTIVATION :
Basically the thing motivates the most is the increment in the salary. Generally both monetary
and non monetary motivation is must in an organisation.

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COMPARISON OF TOP LEVEL MANAGER, MIDDLE LEVEL MANAGER

AND LOW LEVEL MANAGER.
SR

TOP

MIDDLE

LOW

DETERMINES THE

GIVES

DIRECTS THE WORKER OR

OBJECTIVES,

RECOMMENDATIONS

EMPLOYEES.

POLICIES AND

TO THE TOP LEVEL

PLANS OF THE

MANAGERS.

NO.
1.

ORGANISATION.

2.

3.

4.

ASSEMBLE AND

IMPLEMENTS THE

DEVELOPS MORALE IN THE

BRING TOGETHER

POLICIES AND PLANS

WORKERS.

AVAILABLE

WHICH ARE MADE BY THE

RESOURCES.

TOP LEVEL MANAGER.

SPEND MORE

SPEND MORE TIME IN

SPEND MORE TIME IN DIRECTING

TIME IN ORGANISING

COORDINATING AND

AND CONTROLLING.

AND PLANNING

COMMUNICATING.

THEY MAKE LONG

THEY MAKE SHORT TERM

THEY MAKE DAILY,WEEKLY

TERM

PLANS OF THEIR

AND MONTHLY PLANS.

PLANS OF THE

DEPARTMENTS WHICH ARE

ORGANISATION WHICH

GENERALLY MADE FOR 1-5

ARE GENERALLY MADE

YEARS.

FOR 5-20 YEARS.

5.

THEY REQUIRE MORE

THEY REQUIRE MORE

ALONG WITH THE EXPERIENCE

CONCEPTUAL SKILLS

MANAGERIAL AND TECHNICAL

AND BASIC MANAGEMENT

AND LESS TECHNICAL

SKILLS AND LESS CONCEPTUAL

SKILLS, THEY ALSO REQUIRE

SKILLS.

SKILLS.

MORE TECHNICAL AND

COMMUNICATION SKILLS.

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CONCLUSION

The project work which I had undergone at different levels of managers ,had made me aware
of the working, techniques of the company. My topic being ORGANIZATIONAL
BEHAVIOUR, I had undergone researches for gathering information on that. This experience
made me aware of the corporate and competitive work.

I had gathered knowledge of the real working of the company and different strategies
implemented in order to run and survive in the cut throat competition and how top level
managers take decisions, lack of knowledge in line managers and their dissatisfaction.

This research not only gave me expeience but will also help me in my future when I might be
running my own venture.

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BIBLIOGRAPHY AND REFERENCES

TOP LEVEL MANAGER :
Name : Mr. Yogesh Pandey
Firm : J.S. Engineering Manufacturer of yarn processing machines (TFO, spilting
machines and winders)
Contact : yogesh_pandey60@rediffmail.com
MIDDLE LEVEL MANAGER :
MANAGER 1 :
Name : Mrs. Jasvinder . K. Taneja
Company : Mecknalhai financials limited ,DELHI
Contact : jkaur2003@gmail.com
MANAGER 2:
Name : Mr. Darshan Singh
Firm : Satnam Agency
Contact : darshansingh@gmail.com
MANAGER 3 :
Name : Mrs. Simren Jagwani
Firm : Sunpharma
Contact : sunitajagwani@yahoo.co.in
BOTTOM LEVEL / LINE MANAGERS :
MANAGER 1
Name : Mrs. Saanki Chabbaria
Firm : COAI
Contact : slalwani@coai.in
MANAGER 2
Name : Mrs Nikita Jagwani
Firm : Satnam Agency
Contact : npjagwani@gmail.com
MANAGER 3
Name : Ms. Pooja harwani
Firm : Accenture
Contact : pooja.m.harwani@gmail.com
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