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Chapter-1
Introduction & Background of the Study
1.1 Background:
As a requirement of partial fulfillment of MBA major in Finance a thesis report is assigned to me
on Operational Efficiency & Financial Performance of Specialized Commercial Banks of
Bangladesh. Operational Efficiency & Financial Performance is an important decision making
issue for any bank. I prepared the thesis report with great interest. To prepare this thesis report I
collected data from different reliable sources. Then I started analyzing based on those data.
Theoretically, I know that the operational efficiency and financial performance is different for
different bank and the performance of bank can be measured by different analysis. The thesis
report contains different analysis like bank Ratio analysis, Trend analysis, Comparative analysis,
etc. The complete report on Operational Efficiency & Financial Performance of
Bangladesh actually proves my academic knowledge also increase my analytical ability.
1.1.2 Scope of the Study:
Operational Efficiency & Financial Performance of Specialized Commercial Banks of
Bangladesh is an important topic. Different banks operational efficiency and financial
performance are different. As a student of MBA major in finance, it is very essential for me to
the banks financial performance and efficiency. To prepare this thesis report I have learn how the
financial analyst measure the financial performance of a company. As preparation of this thesis
report give me such knowledge on specialized commercial banks and their performance and their
operational efficiency and financial performance, thats why I choose this topic.
1.2 Objectives:
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Primary data collection: Primary data collected through discussion one with another
and also by taking help of the supervisors suggestions.
Secondary data: I did not visit any bank. That is why secondary data was collected by
visiting institutions website and I also collect data from Bangladesh Bank library and
also by purchasing the annual reports.
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This report mainly based on secondary data but to know, evaluate and understand secondary data
primary data also become important.
1.3.3 Model Used:
This report is prepared on the basis of secondary data of specialized commercial banks by
visiting website & by studying their annual report. There are some theoretical discussions about
4 specialized commercial banks. Here I used some analysis like financial ratio analysis, trend
analysis, and performance analysis etc. To calculate the ratio I used the general formula that is
learnt in Commercial Bank Management. I also use some bar and line graph to clearly show the
analysis.
1.3.4 Organization of the Report:
The thesis report on Operational Efficiency & Financial Performance of Specialized
Commercial Banks of Bangladesh Contain different analysis. The first chapter of the report
includes Introduction of the report, the second chapter Overview of Banking industry in
Bangladesh, the third chapter contain a brief Introduction of 4 Specialized Commercial Banks,
forth chapter contain Ratio analysis, Trend analysis, and Comparative analysis of Specialized
Commercial Banks of Bangladesh, the fifth chapter includes Findings of Study. At the last
chapter contain a Conclusion and Recommendations.
Chapter -2
Overview of Banking Industry in Bangladesh
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All over the world the dimension of Banking has been changing rapidly due to deregulation,
technological innovation and Globalization. Banking in Bangladesh has to keep pace with the
global change. Now banks must complete in the market place both with local institution as well
as foreign ones. To survive ad thrive in such a competitive banking world, two important
requirements are development of appropriate financial infrastructure by the central Bank and
development of Professionalism in the sense of developing and appropriate manpower
structure and its expertise and experience. To introduce skilled Banker, only theoretical
knowledge in the field of banking studies is not sufficient. An academic course of the study has a
great value when it has practical application in real life situation.
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Commercial Banks:
The commercial banking system dominates the financial sector with limited role of Non-Bank
Financial Institutions and the capital market. The banking sector alone accounts for a substantial
share of assets of the financial system. The banking system is dominated by the four State
Owned Commercial Banks, which together control more than 30% of deposits and operates 3383
branches (50% of the total).
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Specialized Banks:
Out of the five specialized banks, two (Bangladesh Krishi Bank and Rajshahi Krishi Unnayan
Bank) were created to meet the credit need of the agricultural sector while the other two
(Bangladesh Shilpa Bank (BSB) and Bangladesh Shilpa Rin Sangtha (BSRS)) are for extending
term loans to the industrial sector of Bangladesh, another bank is Bank of Small Industries &
Commerce Bangladesh Ltd.
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2.3.1 Current Account: Generally this sort of account opens for business purpose. Customers
can withdraw money once or more against their deposit. No interest can be paid to the customers
in this account. If the amount of deposit is below taka 1,000 on an average the bank has authority
to cut taka 50 from each account as incidental charge after every six months. Against this account
loan facility can be ensured. Usually one can open this account with taka 500. One can open this
sort of account through cash or check/bill. All the banks follow almost the same rules for
opening current account.
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2009.)
2.4.4 Domestic Credit:
This entry is the total quantity of credit, denominated in the domestic currency, provided by
banks to nonbanking institutions. The national currency units have been converted to US dollars
at the closing exchange rate on the date of the information.
Stock of domestic credit: $64.71 billion (31 December 2010 est.) $53.59 billion (31 December
2009 est.)
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Percentage Changes of
October, 2011 over
Items
October,
2011
September,
2011
October,
2010
September,
2011
October,
2010
Demand
Deposits
Time
Deposits
482746
470495
439796
2.6
9.77
3532864
3488925
2924464
1.26
20.8
4015610
3959420
3364260
1.42
19.36
Total
Bank Credit:
(Taka in Millions)
Percentage Changes of
October, 2011 over
Items
October,
2011
September,
2011
October,
2010
September,
2011
October,
2010
Advances
including
money at call
& balances
3404730
3355933
2832840
1.45
20.19
Bills
211221
209184
164486
0.97
28.41
Investments
820081
777732
577803
5.45
41.93
Total
4436032
4342849
3575129
2.15
24.08
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Chapter -3
Specialized Commercial Banks & Their
Operations in Bangladesh
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Bangladesh Krishi Bank (BKB) has been established under the Bangladesh Krishi Bank order
1973 (President's Order No 27 of 1973). BKB is Banking Company under the Banking Company
Act-1991. Its Head Office is located at Krishi Bank Bhaban, 83-85 Motijheel Commercial Area,
Dhaka-1000, Bangladesh.
The primary objective of BKB is to provide credit facilities to the farmers for the development of
agriculture and entrepreneurs engaged in development of agro-based and cottage industries.
The Bank is guided in accordance with the policies and principles of the Government of the
Peoples Republic of Bangladesh. BKB has an authorized capital of Tk. 15,000 Million (Taka
Fifteen thousand Million) only and paid up capital of Tk. 9000 Million (Taka Nine thousand
Million) only which is fully paid by the government. The Bank started commercial functioning
since 1977 to generate more loan able fund from the idle rural and urban savings and invest them
for the betterment of our economy.
The Bank operates its function through its 952 branches (except Rajshahi Division) of which 822
are rural and 130 are urban. It has 15 foreign exchange (Authorized dealer) branches. In the field
level the Bank has 8 Divisional, 21 Chief Regional and 30 Regional offices for close supervision
of the branch activities. For smooth operation, s a part of internal control and compliance system,
the bank has also 56 field level audit offices of which 5 at Divisional and 51 at Regional levels.
In the Head Office the Bank has 4 Divisions headed by General Managers and 28 Departments
including Local Principal Office and Training Institute headed by Deputy General Managers. The
existing strength of Bank's manpower is 9430 against the approved strength of 13680 as on 30
December, 2010.
The Bank has a Board of Directors comprising of 12 members. The Board is headed by a
Chairman. The Directors represent both public and private sectors and are appointed by the
government. The Board Chairman is generally an experienced professional/ex-professional who
has wide acceptability and rapport.
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The Managing Director is the Chief Executive of the Bank. He is appointed by the government.
The Bank has two posts of Deputy Managing Directors and is appointed by the Government.
The Bank has 14 posts of General Manager. They are also appointed by the Government.
In the Head Office there are 4 Divisions each headed by a General Manager. The divisions are:
Administration Division
Under the control and supervision of the above four divisions 28 departments are working in the
head office headed by Deputy General Managers.
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Designation
Chairman
Managing Director
C. Q. K. Mustaq Ahmed
Director
Director
Director
Director
Director
Director
Director
Director
Director
Secretary
Name
Designation
Managing Director
Moniara Begum
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Bill purchase/Discount
Forward Contracts
Dealing Room
All kinds of Capital Machineries for the development of economy giving special
emphasis on Agro based industries/Ready made Garments industries and imports
substitute industries.
Any other improved items and specially items directed by the government.
Financial assistance to all kinds of export oriented industry and other products specially
export of fruits & vegetables
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Bangladesh Krishi Bank is now a proud member of SWIFT. It is connected with modern
international financial tale communication system. L/C advising/transferring and quick transfers
of remittances as well as other financial correspondences have become very easy & speedy with
the installation of SWIFT. Bangladesh Krishi Bank's SWIFT BIC IS "BKBABDDH"
3.1.3.5 Dealing Room
BKB is actively operate treasury operation i.e. dealing room operation in its International
Department, Head Office, Dhaka to transact foreign currency trading in Inter Bank FC market
both at home and abroad.
3.1.3.6 Foreign exchanges activities:
BKB extends its service to the travelers by endorsement of cash FC/TC in passports.
BKB renders Hajj services to the pilgrims which is 3rd highest in the banking sector.
BKB deals in spot and forward sale and purchase of foreign currency in local inter-bank mark.
A Salient feature of BKB`s on going Micro-Credit Programs under poverty alleviation is given
below:
program are landless, rural poor & destitute having maximum 0.40 acres of cultivable land and
maximum annual income is Tk.20,000/-. 212 branches of 31 districts (regions) are involved in
this program. The beneficiaries have to form groups (each Consisting 5 members) and a center
(consisting 5 groups). BKB & Swanirvar Bangladesh is operating this program jointly. The credit
is collateral free but Group guarantee for each other is needed. Maximum loan amount is
TK.15,000/- per beneficiary. It is Short term credit (to be recovered in 52 equal weekly
installments within one year). Disbursement of loans to the beneficiaries is made duly
recommended by Swanirvar staffs. Swanirvar Bangladesh is responsible for group formation,
giving training to the beneficiaries and recovery of loan. Rate of Interest is 16%. (6% Service
charge for Swarnivar, 10% Interest for BKB). About 274115 beneficiaries have been provided
with Tk.1577.80 million.
Kishorganj (a district) sadar upazilla is the command area of this program. The maximum credit
limit is Tk. 25000/- per beneficiary. 25 beneficiaries form a group. Rate of interest is 15% (BKB
10% and the manager of village organization 5%).The loan is collateral free and is recovered in
weekly installments within one year. About 53723 beneficiaries have been provided with
Tk.445.70 million.
3.1.4.1.6 United Nations Capital Development Fund (UNCDF):
This program started in 1983 with the objective of financing rural & cottage industries. Now it is
running on revolving fund. This is a joint venture program with BKB, BSCIC & UNCDF.
UNCDF provides one third of fund while BKB provides two thirds. BSCIC selects borrower and
provides extension services. The program covers 29 districts. BKB provides credit from joint
fund and maintains account. Rate of interest is 10% - 14%. This is a collateral free credit. Raw
materials, finished goods and capital asset created out of credit are kept as hypothecation against
credit provided to the beneficiaries. About 24837 beneficiaries have been provided with
Tk.136.70 million.
3.1.4.1.7 Rural Women Employment Creation Project ADB Loan No 1067 BAN (SF):
This is a joint project started in 1993 for experimenting with the idea of co-participation of
government Organizations (GOs) and Non-Government Organizations (NGOs) aiming at
employment creation for poor women in the rural areas. Department of women Affairs (DWA),
19 NGO`s in 12 thanas (upa-zilla) and BKB jointly implementing the project. NGOs organizes
individuals into groups, train them under the supervision of DWA and recommends for credit
funded by ADB. This is also a collateral free credit. Interest rate is 12%. About 67402
beneficiaries have been provided with Tk.154.70 million.
3.1.4.1.8 BKB-NGO Micro Credit Program:
This program is a replication of Rural Women Employment Creation Project (RWECP).NGOs
organizes individuals into groups, provides them training and recommends for credit. BKB
provides credit from its own fund. This is also a collateral free credit. Interest rate is 12.5%.
About 16636 beneficiaries have been provided with Tk. 136.00 million.
3.1.4.1.9 Credit under National Poverty Alleviation Program through Goat Rearing:
These programs have been introduced in 2002 aiming to eradicate poverty through goat rearing.
Directorate of livestock provides with extension service while BKB provides credit from its own
fund for a period of 4 years term. This is a collateral free credit provided from all branches of
BKB. Interest rate is 10%. About 24354 beneficiaries have been provided with Tk. 236.50
million.
3.1.4.1.10 Milching Cow Credit Program for the Women:
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The program launched in the year 1997. The main objectives of the program were proper
utilization of the unemployed women increasing milk production and helping the up-lift of the
condition of the women folk. Under this program one village of a branch area is selected. One
woman from each family of the selected village is eligible to get this credit facility. An applicant
gets maximum Tk. 10,000/- to purchase a calf. Interest rate is 8%. The loan is realized within one
year in weekly installments. This is a collateral free supervised credit. An officer or field worker
of the branch is engaged in supervising the credit under the direct control of the branch manager.
Livestock officers help the beneficiaries in treatment and rearing the cow. About 612
beneficiaries have been provided with Tk. 8.20 million.
These programs have been introduced in all branches of the bank to grow more and more trees
aiming to eradication of poverty, proper use of fallen land, increase of tree production facilitating
herbal treatment and development of environment. Credit under these programs is collateral free
up to Tk. 25,000/-. Interest rate is 8%. About 20043 beneficiaries have been provided with Tk.
203.50 million.
3.1.4.1.15 Establishment of Breeding Farm of Black Bengal Goat Program:
This program has been taken to ensure supply of kids of Black Bengal Goats in order to support
the national program of poverty alleviation through goat rearing. Under this program a farm
comprising 50 she goats is considered as a small farm and a farm comprising 51-200 she goats is
considered as a big farm. The loan is medium term. Credit limit is Tk. 30,000/- for a small farm
consisting of 10 she goats (with a he- goat). This credit limit is calculated for making up goatshed, purchasing of she-goats & he-goat and initial feed cost. This limit is proportionate for a
small farm having up to 50 numbers of she-goats. For a medium farm credit limit is to be
calculated deducting the cost of goat shed. This cost is borne by the entrepreneur. About 304
beneficiaries have been provided with Tk. 14.60 million.
3.1.4.1.16 Community Based Resource Management Project:
This project started in 2003-04 fiscal year. It is a joint venture project of BKB, IFAD and Dept.
of LGED of GOB. The project is to be implemented in all of the 10 upa-zillas of Sunamgonj (a
district) at 3 phases within 11 years. The project has five components such as: (1) Infra -structure
Development, (ii) Development of Fisheries, (iii) Crop and livestock Development, (iv) Grass
Roots Institutional Development and (v) Small Credit Bangladesh Krishi Bank deals with ``small
credit`` component of the project. LGED organizes the target people into 30 member groups.
Bank Provides short and medium term loan. Maximum loan limit is Tk. 14,000/- to each member
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as short term and Tk. 27,000/- to each member as Medium term. The loan under this project is
collateral free. Rate of interest is 15%. 1508 credit organization (each credit organization consists
of maximum 30 beneficiaries) have been provided with Tk. 190.35 million.
3.1.4.1.17 Poverty Alleviation through Production and Improvement of Sheep:
This is a government directed program which has been launched in the last part of the fiscal year
2004-05. Primarily this is to be implemented throughout the selected 22 upazillas under selected
11 districts of BKB`s jurisdiction. Directorate of livestock provides with extensive services while
BKB provides credit from its own fund. Under this program credit amount up to taka 50,000/- is
collateral free. Interest rate is 8%. This loan is to be repaid within four years in 6 equal
installments including one year grace period. About 360 beneficiaries have been provided with
Tk. 3.80 million.
3.2.1.3 Functions:
As the largest development partner in the northwest region Rajshahi Krishi Unnayan Bank aims
at overall development of farmers and all the sectors and sub-sectors of agriculture in this region.
Besides, catering to agricultural credit the bank performs ancillary functions as financing agribusiness and agro-based industries and poverty alleviation programs.
3.2.1.4 Capital:
Authorized capital of the bank amounts to Tk.7500 million. At present Paid-up capital amounts
to Tk.5700 million and reserve Tk.208.50 million as on 25 April 2010.
3.2.1.5 Management:
The Board is vested with the responsibility of formulation of policy in line with attainment of
growth in agriculture and economic development of the region through agricultural credit
support. The Board of Directors is constituted by seven members, all appointed by the
government. Besides, for emergency decisions there is an executive committee constituted of the
Chairman of the Board and two other members: the Managing Director and one of the Directors
elected by the Board. The Managing Director is the chief executive of the bank.
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Designation
Chairman
Managing Director
Director
Director
Director
Director
Secretary
Designation
Managing Director
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S M Shamsul Alam
The only training institute of the bank is situated at Rajshahi. There are 3,464 employees of the
bank of which 1,525 are officers and 1,939 other staff.
3.2.3.6 United Nation Capital Development Fund (UNCDF): Under the program, credit
facilities are extended to entrepreneurs of cottage industries for creating self- employment
opportunities. The program aims at economic development and upliftment of the craftsmen.
3.2.3.7 RAKUB-NGO Linkage Program (RNLP): Under the program RAKUB provides fund
to select NGOs for financing micro-credit among landless, marginal & small farmers within
Rajshahi division.
3.2.3.8 Pilot Employment Generation Program (PEGP): This is a BSCIC (Bangladesh Small
& Cottage Industries Corpn.) assisted program which aims at employment generation among
rural poor women and women artisans in selected areas. Maximum credit limit under the
program is TK. 6,000 per borrower.
3.2.3.9 Women Entrepreneurship Development program (WEDP): The BSCIC assisted
program aims at promoting cottage industries and encouraging women entrepreneurship in
villages and suburban areas.
3.2.3.10 Shasya Gudam Reen Prokalpo (Food grain godown credit program): RAKUB
implementing since 1988 as support to the sharecroppers, marginal and small farmers having up
to 5 acres of land. Small and marginal farmers receive loan against stored crops in go down
immediately after harvest. The farmers sell out the produces when they get desired price for their
produces and repay the loan.
3.2.3.11 Crop Production: The Bank finances for production of all the summer and winter
crops, horticulture & nursery etc. High yielding and high value crops and seeds production is
particularly encouraged. Crop sub-sector alone occupies 60% of the lending budget of the Bank.
3.2.3.12 Livestock and Poultry: The Bank extends credit facilities for systematic and
commercial livestock farming which includes dairy, beef-fattening, poultry, raising and setting
up of hatcheries which in turn is expected to increase production of milk, meet and eggs, the
main source of protein. As the marginal and small farmers access to mechanized farming is
restrained by want of cash and collateral, the bank has a big lending window of draft animals for
cultivation of land, transportation of agricultural produces and other farming activities.
indispensable. To cope with the situation financing power tillers, tractors, tube wells, powerpumps, fertilizer and pesticide application devices.
3.2.3.14 Agro-industry & Agri-business: The operational jurisdiction of the Bank is noted for
its agricultural potentials. The Bank pays due importance to setting up agro-industries for
preservation, processing and marketing of agricultural produces having backward linkage with
basic sub-sectors of crop, fishery, livestock and forestation. Manufacturing and marketing of
agricultural implements are also encouraged. Agro-industries for import sub situation are
specially
encouraged
by
offering
moderate
terms
of
financing.
As a member of the Dhaka stock exchange, BSRS engages in trading of securities in primary and
secondary markets. On 4 May 1997, it started commercial banking operations through a
commercial bank branch located at Dhaka. The commercial banking operation is directed
towards deposit mobilization, issue of pay order and SDR, collection through a clearing house
and sale and purchase of ICB unit certificates, saving certificates and prize bonds. BSRS also
works as banker to the public issue of shares and debentures of companies through commercial
banks. It floated a closed end Mutual Fund in 1996 that had a paid up capital of Tk. 50 million.
On 30 June 2000, the total cumulative disbursement of loans and advances provided by the
Sangstha stood at Tk. 17,853.59 million and was composed of long-term loans (Tk. 17,470.57
million), secured overdrafts (Tk. 0.26 million), bridge/underwriting loans (Tk. 300.66 million),
loans under investors' scheme (Tk. 2.45 million), and staff loan (Tk. 79.66 million). On the
reference date, it had 195 projects in its long-term loan portfolio with total outstanding loans of
Tk. 17,605 million. Rates of interest charged by BSRS on its different types of loans varied
between 11.50% and 16%, while the interest rates offered on deposits varied between 7.75% and
8.50%. The investment portfolio of the organization in business year 1999-2000 included
investment in government securities (Tk. 20.07 million), in shares by listing status (Tk. 201.68
million), in debentures (Tk. 58.17 million), and in bonds by maturity (Tk. 20 million). Of its total
loan till 1999-2000, Tk. 15,918.84 million or 89.13% has been classified as non-performing
loans for which it had to make a total provision of Tk. 2,538.3 million from its profit.
On 30 June 2000, the assets of the Sangstha were valued at Tk. 18,834.46 million. Total offbalance-sheet assets amounted to Tk. 70.97 million. Shareholders equity was Tk. 1,455.65
million comprising paid up capital (Tk. 700 million), statutory reserve (Tk. 8.89 million), and
other reserves (Tk. 746.77 million). Cumulative net profit earned by the organization in the 19
years of its operation since inception has been Tk. 461.02 million. It contributed Tk. 155.43
million to the national exchequer in 2000.
The management of BSRS is vested in a 8-member board of directors, including a chairman and
a managing director appointed by the government. The managing director is the chief executive
officer of the organization. It has 350 employees, including executive officers of different cadres.
BSRS has 20 operational departments under 4 divisions at its head office in Dhaka and a
commercial branch. It also has 4 branch offices outside Dhaka, one each at Chittagong, Rajshahi,
Khulna and Sylhet.
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Chairman
Managing Director
Director
Director
Director
Razia Begum
Director
Director
Secretary
The percentage of literacy in Bangladesh is only 23%. Includes basic literacy, numeracy, and
reading. The concept is to spread literacy.
3.3.3.2 Arsenic Programs:
Arsenic in Bangladesh drinking water is the worst manmade chemical calamity in human
history of thousands of people were dying
By drinking arsenic-contaminated water there has been incidences of lung, liver and bladder
cancers. Females exposed to arsenic for long time are exhibiting 60 times higher mortality from
respiratory diseases than normal. Skin cancers also appear later in life. In Bangladesh affected
people show ghastly crusts on their palms and feet, skin lesions, and cancers.
Presently the shallow tube wells are affected, although in a few cases wells below 300 meters
had arsenic above acceptable levels.
MAAWS has been actively advocating for expanding the coverage of safe water. Or should it
attempt to manage the likely outcome of arsenic poisoning
Finding & Solution:
Twisting beyond the elastic limits certainly backfires. MAAWS found a middle way to deal with
the situation. MAAWS began spearheading testing and inspection of all its existing tube-wells.
MAAWS is trying to focus on issues like:
What is the extent and severity of the problem in Earpur, Senbagh & Noakhali?
Why this happened?
How can this be addressed?
How can non-resident Bangladeshi's (NRB's) help?
Raise awareness to the arsenic problem:
These satellite images reflect the widespread effect of Arsenic. The use of water per person
ranges from 4Lt in arid areas to 425 Lt. a day in water abundant wealthy regions. With ever
increasing demand for pure drinking water, it causes us to look more closely on the amount of
pure drinking water we get everyday and the impact of that water on the quality of our lives as it
serves our daily needs. Prior to 1970 people of Bangladesh were using surface water for drinking
with the independence of Bangladesh in 1971 situation changed.
UN agencies and other agencies started to sink shallow tube wells for drinking water to save the
country from water borne diseases. Within three decades as the water layers lowered came the
problem of arsenic. Although the arsenic-contamination of groundwater has been declared a
national disaster, its seriousness is yet to be fully comprehended. Water samples have indicated
that arsenic-contamination is "prominent" in the shallow aquifers. Most people draw their supply
of water from this source. There is yet another dimension. Damming of the rivers upstream. The
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bottom line is that water diversion constructions are the worst tampering mechanisms of natural
water courses on which rest the beautiful balance of Nature. These mechanisms create
imbalanced.
3.3.3.3 Local Area Arsenic Databank:
MAAWS Computer School has a database and listing of people afflicted by Arsenic. We have
qualified and trained people with UNIX, SAS, ORACLE and other statistical programs, to
handle and develop database as per donor requirement and capable of sharing with any NGOs,
CBOs, Donor Agencies, Aid Organizations, Funding institutions etc.
Returns to the small initial investment, can be visualized and the infinite and worldwide growth
of skilled computer literates and the resultant financial returns received within the shortest period
of time.
The advantage that we have is our literacy and understanding of the English language which is a
prerequisite for communication with the outside world.
Secondly multinational companies who desire to sponsor or train could utilize this trained
manpower for their work. They can get computer trained manpower for their establishment from
Bangladesh at a fraction of the cost.
3.3.3.5 Healthcare/HIV/AIDS Awareness:
Health for Villagers:
People are living beneath the poverty line, in rural Bangladesh. Where food, clean drinking
water, is difficult to procure, the question of health needs is lower on the scale of necessities. So,
MAAWS is requesting experts worldwide to return to their villages and during their vacation
time treat the poor who cannot afford treatment otherwise. MAAWS has programs where experts
can inform them of their vacation schedule and MAAWS will set up as per their desire, in their
area of choice open camps to do what they wish to provide. The service they wish to render to
the humanity will be organized by MAAWS that is dedicated to the well being of the local
people. MAAWS will also arrange programs for these visiting experts and recently as passed out
students in Medical colleges. This exchange will enable Bangladesh doctors, nurses, medical
students, phlebotomists, Cardiologists, Pediatrics, OBGYN experts Nutritionists, Radiologists,
Oncologists, Endocrinologists, X-Ray technicians to be benefited. The ultimate effect will then
be creation of jobs and support of health needs. Poverty alleviation then, will have a direct
impact. Health for All will have real meaning though till today it has remained a slogan only,
real people and real needs have not been addressed as yet. MAAWS wants to open out this
opportunity to all for the benefit of the common man.
In the project area we have people afflicted with numerous ailments and are without treatment.
We have therefore, taken up a two-step process one is preventive the other being curative. In the
preventive side we are considering the total informative and also a dissemination process that
could reach the grass roots and turn out to be a productive trend in the long run. Therefore, the
vital information flow on preventative lines is considered of prime importance. We are trying to
reach the educated medical experts who are capable of providing informative help to the rural
poor. On the curative side we shall soon go into the establishment of physical facility based on
the experiences received from these expatriate resource persons and experts.
Two trends are striking and we are adopting that in our program: the first being, women health
because they are forming a substantive number of the total population. Second, AIDS because
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the contamination is likely to cross borders soon. The projection of WHO on AIDS and its
numbers in our sub continental region is our case in point.
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President
Chief Editor
Managing Editor
Members
Members
Members
Members
Members
Members
Members
Members
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Employees of Bangladesh Shilpo Rin Sangstha (BSRS) urged the government not to implement
the wrong decision of just departed Caretaker Government (CG) in merging the profit earning
BSRS with the Bangladesh Shilpo Bank (BSB).
Reliable sources from BSRS said The New Nation that a vested interest mongering quarter has
desperately been engaged to activate the merging process of two organizations despite knowing
that BSRS itself stands on farm footing and keeping remarkable contributions to the national
economy through financing the country's thrust industry sector.
Being founded in 1972 through the BSRS Act, signed by the father of the Nation, Bangabandhu
Sheikh Mujibur Rahman, the organization bears the records of earning expected profit since its
beginning.
The present market value of 19 stories BSRS Bhaban on 120 Kathas of land at Karwan Bazar
stands at more than Tk. 400 crores, price of 120 Kathas of land at Mirpur Dhaka stands more
than Tk. 40 crores, prices of share, debenture and mutual fund bought at Tk. only 73 crores now
stands at Tk. 600 crores and outstanding to various organizations stands at Tk. 1500 corers which
comes a total of Tk. 2500 corers property of the BSRS.
Depositing huge amount of income tax and dividend to the government exchequer, generating
huge number of employment opportunities and having no liability of BSRS to any local and
foreign organizations.
Employees are wondered of his power that was able to create influence during the Caretaker
Government and still engaged in destroying the organization, founded by the father of the nation
even amid the present democratic regime.
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Computer)
&
SBBL
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Depreciation at the applicable rates is charged proportionately on additions made during the year
from the month of their acquisition. Upon retirement of items of fixed assets the net book values
are eliminated from the accounts and the resulting gains or losses, if any, are transferred to Profit
and loss Account. Repairs and maintenance costs of fixed asset are charged to Profit and Loss
Account when incurred.
Interest on unclassified loans and advance are calculated on a daily product basis but
charged and accounted for quarterly basis and in some cases on yearly basis.
ii.
iii.
iv.
Interest suspense and penal interest, if any, calculated on classified advances is taken
as income in the year of receipt of such interest from the defaulting borrowers.
Chapter-4
Ratio Analysis, Trend Analysis, &
Comparative Analysis
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4.3 Maximizing the Value of the Firm: A Key Objective for Any Bank:
While all of the foregoing goals have something to recommend them, increasingly banks are
finding that they must pay close attention to the value of their stock. Indeed, the basic principles
of financial management, as that science is practiced today, suggest strongly that attempting to
maximize a bank`s stock value is the key objective that should have priority over all others.
Banks are corporations, with stockholders interested in what happens to the value and yield of
their stock. If the stock fails to rise in value commensurate with stockholder expectations, current
investors may seek to unload their shares and the bank will have difficulty in raising new capital
to support its future growth. Clearly, then, bank management should pursue the objective of
maximizing the value of the bank`s stock.
Ratios Name
Formula
1.Profiability Ratios
Return on equity capital(ROE) =
Return on asses (ROA) =
Ne interest margin =
Equity Multiplier =
4.Breakdown Analysis of a Banks Return on Assets
Net Interest Margin
Noninterest Margin =
Special transactions affecting its net income =
Return on assets (ROA, or the ability of the bank to generate income form assets)
RATIO ANALYSIS
4.5 Ratio Analysis of Bangladesh Krishi Bank:
Table-2: Financial Ratio of Bangladesh Krishi Bank (For the Year-2002, 03, 04, 05, 06)
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Year
2002
Year
2003
Year
2004
Year
2005
Year
2006
0.1580
0.0999
0.0998
0.1188
0.1064
Return on Assets
0.0243
0.0162
0.0161
0.0193
0.0173
-0.0091
-0.0030
-0.0002
-0.0036
-0.0016
-0.0136
-0.0390
-0.0135
-0.0134
-0.0133
-0.0149
-0.0162
-0.0161
-0.0176
-0.0173
1.5366
0.9520
0.7038
0.7683
0.0591
Earning Spread
-0.0462
-0.0513
-0.0458
-0.0412
-0.0363
5.1933
3.7490
3.3313
4.3640
11.6319
Asset Utilization
0.0046
0.0043
0.0048
0.0043
0.0015
Equity Multiplier
6.5236
6.1603
6.1995
6.1398
6.1466
4.1933
4.7492
4.3313
4.7247
4.6613
Year 2005
Year 2006
Year 2007
Year
2008
0.0000
0.0360
0.0422
0.0520
Return on Assets
0.0000
0.0191
0.0234
0.0294
0.0255
0.0404
0.0410
0.0481
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-0.0093
0.0051
0.0053
0.0062
0.0141
0.0434
0.0435
0.0512
0.0000
0.1226
0.1511
0.1959
Earning Spread
-0.0001
-0.0028
-0.0057
-0.0075
0.0000
0.3033
0.3683
0.4086
Asset Utilization
0.0421
0.0630
0.0634
0.0720
Equity Multiplier
2.1857
1.8858
1.8074
1.7668
0.6656
0.3099
0.3132
0.2892
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Table-4: Financial Ratio of Bangladesh Shilpa Bank (For the Year-2004, 05, 06, 07, 08)
Name of the Ratios
Year
2004
Year
2005
Year
2006
Year
2007
Year
2008
0.1594
0.1005
0.1252
0.0261
0.0760
Return on Assets
0.0182
0.0161
0.0255
0.0063
0.0212
0.0287
0.0422
0.0412
0.0443
0.0459
-0.0055
-0.0358
-0.0104
0.0285
-0.0034
0.0219
0.0039
0.0283
0.0284
0.0396
0.1970
0.1132
0.1621
0.0395
0.1242
Earning Spread
0.0230
0.0397
0.0357
0.0382
0.0397
0.5774
0.3405
0.5089
0.1245
0.3235
Asset Utilization
0.0315
0.0474
0.0501
0.0510
0.0659
Equity Multiplier
8.7581
6.2186
4.9093
4.1113
3.5795
0.3051
0.9170
0.4353
0.4432
0.3973
Trend Analysis
4.8 Trend Analysis of Bangladesh Krishi Bank:
4.8.1 Return on Equity Capital:
Year
Return on Equity
Capital
2002
0.1580
2003
0.0999
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2004
0.0998
2005
0.1188
2006
0.1064
Figure-1: Percentage of Trend Analysis (ROE) of BKB
Return on Assets
2002
0.0243
2003
0.0162
2004
0.0161
2005
0.0193
2006
0.0173
Figure-2: Percentage of Trend Analysis (ROA) of BKB
Return of Asset:
Return on Asset indicates that to measure the efficiency management are efficiently employed
asset within the firm. If we look at the graph we can see that 2002 was the height possible
utilization of asset efficiently within the firm that was 2.43 percent and next two years into 1.62
percent. Those years asset utilization efficiency was less than 2002. The asset utilization ratios
steadily recover their efficiency in 2005.
Net Interest
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Margin
2002
-0.0091
2003
-0.0030
2004
-0.0002
2005
-0.0036
2006
-0.0016
Figure-3: Percentage of Trend Analysis (NIM) of BKB
Net Non-Interest
Margin
2002
-0.0136
2003
-0.0390
2004
-0.0135
2005
-0.0134
2006
-0.0133
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2002
-0.0149
2003
-0.0162
2004
-0.0161
2005
-0.0176
2006
-0.0173
Figure-5: Percentage of Trend Analysis Net bank Operating
Margin of BKB
Year
2002
1.5366
2003
0.9520
2004
0.7038
2005
0.7683
2006
0.0591
Figure-6: Percentage
of Trend Analysis (EPS) of BKB
Earning Spread
2002
-0.0462
2003
-0.0513
2004
-0.0458
2005
-0.0412
2006
-0.0363
Figure-7: Percentage of Trend Analysis Earning Spread
of BKB
Earnings Spread:
The earnings spread indicate the effectiveness of the banks intermediation function in borrowing
and lending money and intensity of competition in the banks market. In the graph we can see
that Bangladesh Krishi Banks Earnings spread is more fluctuating over those years. In the 2006
were less earning spreads rather than other years that means more effective in the banks function
and increases the competition.
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Net Profit
Margin
2002
5.1933
2003
3.7490
2004
3.3313
2005
4.3640
2006
11.6319
Figure-8: Percentage of Trend Analysis (NPM) of BKB
Asset
Utilization
2002
0.0046
2003
0.0043
2004
0.0048
2005
0.0043
2006
0.0015
Figure-9: Percentage
of Trend Analysis (AU) of BKB
Asset Utilization:
Asset Utilization as a measure of asset management
efficiency of the bank. From the graph we can see that from
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2002 to 2005 the ratio was similar but in 2006 fall down dramatically which means that 2006
asset management utilization was not efficient rather than other previous year.
Equity Multiplier
2002
6.5236
2003
6.1603
2004
6.1995
2005
6.1398
2006
6.1466
Operating
Efficiency Ratio
Figure-11: Percentage
of Trend Analysis (OER) of BKB
2002
4.1933
2003
4.7492
2004
4.3313
2005
4.7247
2006
4.6613
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Operating Efficiency:
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From the graph we can see that 2003, 2005 and 2006 bank reduced operating expenses and
increased their productivity by improved their training.
Return on Equity
Capital
2005
0.0000
2006
0.0360
2007
0.0422
2008
0.0520
Figure-1: Percentage of Trend Analysis (ROE) of BSRS
Return on
Assets
2005
0.0000
2006
0.0191
2007
0.0234
2008
0.0294
Figure-2: Percentage of Trend Analysis (ROA) of BSRS
Return of Asset:
Return on Asset indicates that to measure the efficiency management are efficiently employed
asset within the firm. If we look at the graph we can see that 2005 was the lower possible
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utilization of asset efficiently within the firm that was 0 percent and next years into 1.9 percent.
2.4 percent in 2007 and 2008 it was 2.95 percent so those years asset utilization efficiency was
more than 2005. The asset utilization ratios steadily recover their efficiency in 2008.
4.9.3 Net Interest Margin:
Year
Net Interest
Margin
2005
0.0255
2006
0.0404
2007
0.0410
2008
0.0481
Figure-3: Percentage of Trend Analysis (NIM) of BSRS
Net Non-Interest
Margin
2005
-0.0093
2006
0.0051
2007
0.0053
2008
0.0062
Figure-4: Percentage of Trend Analysis Net Non- interest
margin of BSRS
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Net Bank
Operating Margin
2005
0.0141
2006
0.0434
2007
0.0435
2008
0.0512
Figure-5: Percentage of Trend Analysis Net bank Operating
Margin of BSRS
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2005
0.0000
2006
0.1226
2007
0.1511
2008
0.1959
Figure-6: Percentage of Trend Analysis (EPS) of BSRS
Earning Spread
2005
-0.0001
2006
-0.0028
2007
-0.0057
2008
-0.0075
Net Profit
Margin
2005
0.0000
2006
0.3033
2007
0.3683
2008
0.4086
Figure-8: Percentage of Trend Analysis (NPM) of BSRS
Asset Utilization
2005
0.0421
2006
0.0630
2007
0.0634
2008
0.0720
Figure-9: Percentage of Trend Analysis (AU) of BSRS
Asset Utilization:
Asset Utilization as a measure of asset management efficiency of the bank. From the graph we
can see that in 2005 the ratio was 4.21 percent. In 2006 and 2007 the ratio was similar but in
2008 the ratio was increase 7.20 percent which means that 2008 asset management utilization
was efficient rather than other previous year.
4.9.10 Equity Multiplier:
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Year
Equity Multiplier
2005
2.1857
2006
1.8858
2007
1.8074
2008
1.7668
Figure-10: Percentage of Trend Analysis (EM) of BSRS
Equity Multiplier:
Equity multiplier indicates that the employment of financial leverage to raise net earnings for the
stockholders. For the Bangladesh Shilpa Rin Sangstha the equity multiplier was higher in 2005
and lowest equity multiplier was 2008 that means in 2005, the bank employed more financial
leverage for raising net earnings for the stockholders rather than 2008.
Operating
Efficiency Ratio
2005
0.6656
2006
0.3099
2007
0.3132
2008
0.2892
Figure-11: Percentage of Trend Analysis (OER) of BSRS
Operating Efficiency:
Operating efficiency indicates that reducing operating expenses and increasing the productivity
of their employees through the use of automated equipment and improved employee training.
From the graph we can see that 2005 and 2007 bank reduced operating expenses and increased
their productivity by improved their training.
Return on Equity
Capital
2004
0.1594
2005
0.1005
2006
0.1252
2007
0.0261
2008
0.0760
Figure-1: Percentage of Trend Analysis (ROE) of BSB
Return on
Assets
2004
0.0182
2005
0.0161
Figure-2: Percentage of
Trend Analysis (ROA) of BSB
Return of Asset:
0.0255
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Net Interest
Margin
2004
0.0287
2005
0.0422
2006
0.0412
2007
0.0443
2008
0.0459
Figure-3: Percentage of Trend Analysis (NIM) of BSB
Net Non-Interest
Margin
2004
-0.0055
2005
-0.0358
2006
-0.0104
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2007
0.0285
2008
-0.0034
Figure-4: Percentage of Trend Analysis Net Non- interest
margin of BSB
2004
0.0219
2005
0.0039
Figure-5: Percentage of
Trend Analysis Net bank Operating Margin of BSB
Net Bank Operating Margin:
0.0283
2004
0.1970
2005
0.1132
2006
0.1621
2007
0.0395
2008
0.1242
Figure-6:
Percentage of Trend Analysis (EPS) of BSB
From the graph we can see that earning per Share of Stock (EPS) ratio of Bangladesh Shilpa
Bank in 2004 the ratio was 19.70 percent, and year 2005 it was 11.32 percent. In 2006 the ratio
was 16.21 percent, in 2007 the ratio was decrease 3.95 percent and 2008 the ratio was 12.42
percent.
Earning Spread
2004
0.0230
2005
0.0397
2006
0.0357
2007
0.0382
2008
0.0397
Figure-7: Percentage of Trend Analysis Earning Spread
of BSB
Earnings Spread:
The earnings spread indicate the effectiveness of the banks intermediation function in borrowing
and lending money and intensity of competition in the banks market. In the graph we can see
that Bangladesh Shilpa Banks Earnings spread is almost similar in 2004 to 2008. In the 2004
was less earning spreads that was .023 and 2005 and 2008 was more earnings spead.
2004
0.5774
2005
0.3405
2006
0.5089
2007
0.1245
2008
0.3235
Figure-8: Percentage
of Trend Analysis (NPM) of BSB
Net Profit Margin:
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The Net Profit Margin that indicates that degree of management control and direction that
increase their earnings and their return to their stockholder by successfully expenses and
maximizing revenues. The net profit margin of Bangladesh Shilpa Bank in 2007 was low and in
2004 was the height that means 2007 the bank decreased their earnings return to stockholders
and in 2004 the bank increased their earnings to the shareholder by maximizing revenues and
controlling expenses.
4.10.9 Asset Utilization:
Year
Asset Utilization
2004
0.0315
2005
0.0474
2006
0.0501
2007
0.0510
2008
0.0659
Figure-9: Percentage of Trend Analysis (AU) of BSB
Asset Utilization:
Asset Utilization as a measure of asset management efficiency of the bank. From the graph we
can see that in 2004 the ratio 3.15 percent. In 2006 and 2007 the ratio was similar but in 2008 the
ratio was increase 6.6 percent which means that 2008 asset management utilization was efficient
rather than other previous year.
4.10.10 Equity Multiplier:
Year
Equity Multiplier
2004
8.7581
2005
6.2186
2006
4.9093
2007
4.1113
Figure-10: Percentage
of Trend Analysis (EM) of BSB
Equity Multiplier:
Operating Efficiency
Ratio
2004
0.3051
2005
0.9170
2006
0.4353
2007
0.4432
2008
0.3973
Figure-11: Percentage of Trend Analysis (OER) of BSB
Operating Efficiency:
Operating efficiency indicates that reducing operating expenses and increasing the productivity
of their employees through the use of automated equipment and improved employee training.
From the graph we can see that 2005, 2006 and 2007 bank reduced operating expenses and
increased their productivity by improved their training.
Comparative Analysis
Table-5: Comparative Analysis of Commercial Bank
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4.11 Comparative Analysis of three Specialized Commercial Bank (Bangladesh Krishi Bank,
Bangladesh Shilpa Rin Sangstha, & Bangladesh Shilpa Bank) in year 2005 & 2006.
Year 2005
Year 2006
Bank Name
Bank Name
Ratio
Name
Bangladesh
Krishi
Bank
Bangladesh
Shilpa Rin
Sangstha
Bangladesh
Shilpa
Bank
Bangladesh
Krishi
Bank
Bangladesh
Shilpa Rin
Sangstha
Bangladesh
Shilpa
Bank
Return on
equity
Capital
(ROE)
0.1188
0.1005
0.1064
0.0360
0.1252
Return on
Assets
(ROA)
0.0193
0.0161
0.0173
0.0191
0.0255
Net Interest
Margin
-0.0036
0.0255
0.0422
-0.0016
0.0404
0.0412
Net
Noninterest
Margin
-0.0134
-0.0093
-0.0358
-0.0133
0.0051
-0.0104
Net bank
Operating
Margin
-0.0176
0.0141
0.0039
-0.0173
0.0435
0.0283
Earning per
Share of
Stock
(EPS)
0.7683
0.1132
0.0590
0.1226
0.1621
Earning
Spread
-0.0412
-0.0001
0.0397
-0.0363
-0.0028
0.0357
Net Profit
Margin
(NPM)
4.3640
0.3405
11.6318
0.3033
0.5089
Asset
0.0043
0.0421
0.0474
0.0015
0.0630
0.0501
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Utilization
(AU)
Equity
Multiplier
(EM)
6.1398
2.1857
6.2186
6.1466
1.8858
4.9093
Operating
Efficiency
Ratio
4.7247
0.6656
0.9171
4.6613
0.3099
0.4353
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Figure-4: Percentage of Comparative Analysis Net Non-interest Margin of BKB, BSRS, BSB
Analysis: The above graph showing the comparison of Net Non-interest Margin ratios of
Bangladesh Krishi Bank (BKB), Bangladesh Shilpa Rin Sangstha (BSRS) and Bangladesh
Shilpa Bank (BSB).Here we can see that BKB Net Non-Interest Margin ratio was negative which
was similar from the year 2005 to 2006. On the other hand BSRS & BSB Net Non- interest
Margin ratio was increase in those years.
4.11.5 Compare Net Bank Operating Margin Ratio:
Figure-5: Percentage of Comparative Analysis Net Bank Operating Margin of BKB, BSRS, BSB
Analysis: The above graph showing the comparison of Net Bank Operating Margin ratios of
Bangladesh Krishi Bank (BKB), Bangladesh Shilpa Rin Sangstha (BSRS) and Bangladesh
Shilpa Bank (BSB).Here we got that BKB Net Bank Operating Margin was negative and the
ratio was similar from the year 2005 to 2006. On the other hand BSRS & BSBs Net Bank
Operating ratio was increased in those years.
4.11.6 Compare Earning Per Share of Stock (EPS) Ratio:
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Analysis: The above graph showing the comparison of Earning per Share of Stock (EPS) ratios
of Bangladesh Krishi Bank (BKB), Bangladesh Shilpa Rin Sangstha (BSRS) and Bangladesh
Shilpa Bank (BSB).Here we can see that BKB Earning per Share of Stock (EPS) ratio was
decline from the year 2005 to 2006. On the other hand BSRS Earning per Share of stock (EPS)
ratio was increase from the year 2005 to 2006. The Earning per share of stock (EPS) ratio of
BSB was increase in those years.
4.11.7 Compare Earning Spread Ratio:
Analysis: The above graph showing the comparison of Equity Multiplier (EM) ratios of
Bangladesh Krishi Bank (BKB), Bangladesh Shilpa Rin Sangstha (BSRS) and Bangladesh
Shilpa Bank (BSB).Here we can see that BKB Equity Multiplier (EM) ratio was similar from the
year 2005 to 2006. On the other hand BSRS & BSBs Equity Multiplier ratio was decline in
those years.
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Figure-11: Percentage of Comparative Analysis Operating Efficiency Ratio of BKB, BSRS, BSB
Analysis: The above graph showing the comparison of Operating Efficiency ratios of
Bangladesh Krishi Bank (BKB), Bangladesh Shilpa Rin Sangstha (BSRS) and Bangladesh
Shilpa Bank (BSB).Here we can see that BKB Operating Efficiency ratio was similar from the
year 2005 to 2006. On the other hand BSRS & BSBs operating Efficiency ratio was decline in
those years.
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Chapter-5
Findings of Study
I have find out some points by screening the whole study, which is expressed as major findings. I
have analyzed the data sincerely and carefully and have tried to identify appropriate findings.
Moreover, conversations with the Specialized Commercial Bank of Bangladesh officials were
very significant for these findings.
After overall appraisal of Specialized Commercial Bank of Bangladesh, the major findings are as
follows:
Banks provide credit to landless and poor farmer to develop themselves which actually
does not ensure the availability to the farmer.
Specialized Commercial Banks generate more loan able fund from the idle rural and
urban savings and invest them for the betterment of our economy.
Banks are providing credit to the landless farmer which increases the risk of default
because these poor people dont have agricultural knowledge and repay the loan with
interest.
Interest rate of micro-credit is higher to the poor farmer with the proper knowledge of
agriculture especially in the developing areas.
The repayment of loan is started from taking loan that is very difficult to the poor farmer
without gaining any king profit from the cultivation of land.
There is lack of supervision or monitoring by the bank whether they are utilizing their
fund in the industry development or not.
Specialized Commercial Banks are suffering fund availability to ensure the financing to
the agricultural sector and industrial sector for the development.
Specialized Commercial Bank also provides some social working activity in the country.
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Chapter-6
Conclusion & Recommendations
6.1 Conclusion:
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There are a four category specialized bank operating their activities in Bangladesh in developing
the economic condition such as agriculture, industry and rural area development. For the future
planning and the successful operation in achieving in its goal in this current competitive
financial environment in this report can be shown.
Banks always contributes towards the economic development of a country. Specialized
commercialized bank compared that contributing more by investing most of their funds in
fruitful projects leading to increase in production. It is obvious that right thinking of those banks
including establishing a successful network over the country and increasing resources, will be
able to play a considerable role in the portfolio of development financing in the developing
country like ours.
The thesis report on Operation efficiency and financial performance of Specialized
Commercial Bank of Bangladesh is prepared with the objective of to find about the financial
performance and Operation efficiency. The report is prepared by analyzing the financial data
from the annual report of the specialized bank for the five year.
In the ratio analysis part I found that Bangladesh Krishi Bank (BKB) successfully employed their
asset in 2005 and 2006 and in case of BKB was average rate of capital return was higher rather
than Bangladesh Shilpa Rin Sangstha (BSRS) and Bangladesh Shilpa Bank (BSB). If it is said
profit earning ability, I will say Bangladesh Shilpa Bank had earned higher profit than other bank
during those years.
In the conclusion I would say, by increasing cooperation among specialized bank with other
bank, they can increase their profitability and also play an important role for developing socioeconomic condition and eradicate poverty from the country.
6.2 Recommendations:
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In order to get deliver quality service, top management should try to modify the services. For the
improvement of the service the following measures should be taken:
Specialized Commercial Bank should ensure the availability of credit to the actual farmer
without any kind of hassle of the documentation.
Bangladesh Krishi Bank and Rajshahi Krishi Unnayan Bank should arrange a training
program for the poor farmer or landless farmer how to cultivate crops in proper way
which they may be profitable.
Specialized Commercial Bank should reduce the interest rate especially in the poor
farmer so that it can ensure the profitability of the farmer.
Specialized Commercial Bank should establish a successful network over the country,
and play an important role for developing socio-economic condition in the country.
Bangladesh Shilpa Bank and Bangladesh Shilpa Rin Sangstha should set up new
industries and rehabilitation of sick industries.
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