SCDL

Program Name:
Subject:
Assessment Name:
Weightage:
Total Marks:
Duration:

PGDBA
Human Resource Management
HRM - Exam
70
70
80 mins

Online Examination:
Online examination is a Computer based examination.
Online examination comprises of Total 29 Questions - Out of 70 marks.
Duration of online examination will be of 1 Hour 20 minutes (80 minutes).

Section - I Instructions:
- It is compulsory and has total 3 Subjective Questions.
- Students are required to solve any 2 Subjective Type Questions. Each question is of 5 marks.
- Section I is out of 10 Marks.
Please refer following instructions regarding Subjective examination:
- While attempting subjective examination Text formatting facility will be disabled such as use of bullets,
making the text bold, underlining the text etc. Only normal character on the key board will be available.
- Special characters available on the keyboard will be allowed.
- Students can not attempt more than 2 questions out of given 3.
- A blank (space typed) or any entry in the space provided will be considered as question is answered.
- Hand written answers are not allowed. Subjective test can be answered by using key board.
- No brail support shall be provided, but writer assistance shall be allowed. The student has to intimate it to
SCDL well in advance by completing applicable formalities.
- Answers for both the questions should not exceed more than 110 words. The maximum word limit per
answer is 55 words (for Subjective part).

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1) What is promotion?
(5)
Promotion is advancement of an employee to a better job in terms of higher responsibility, more prestige,
greater skill and increased rate of pay. The main conditions of promotions are : i) Reassignment of higher
level job, ii) Delegation with greater responsibility and authority, and iii) Higher pay.
2) Define Quality Circle.
(5)
A quality circle is a small group of employees from the same work area who meet regularly and voluntarily
to identify, solve and implement solutions to work related problems. It is a small group, ranging from four
to 15 members. Eight members is considered to be the norm. Quality circles usually meet once every week
to discuss and solve the problems they face.
3) Write down the benefits of Voluntary Retirement Scheme.
(5)
It is also known as the Golden Handshake as it is the golden route to retrenchment. It offers the best and
humane route to retrenching excess workforce. Lucrative settlement prevents resentment. Voluntary
nature precludes the need for enforcement. It allows specific divisions to be downsised. It allows for
lowering the overall wage bills and enables increase in salaries.

Section 1 is complete.
Please click on "Next" button to proceed.

Section - II Instructions:
- It comprises of Objective Questions Only.
- Total 60 marks are allotted for objective type questions.
- The objective questions are of following type and carries marks as given under.
Multiple Choice Multiple Response
Multiple Choice Single Response
True or False
Select a Blank
Match the Column
Total Questions
Total Marks
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: 4 Questions - 16 Marks (Each 4 marks)

: 9 Questions - 18 Marks (Each 2 marks)
: 5 Questions - 5 Marks (Each 1 mark)
: 5 Questions - 5 Marks (Each 1 mark)
: 4 Questions - 16 Marks (Each 4 marks)
: 27
: 60

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1) The :BLANK also influences the organizations and trade union to act irrationally.
(1)
1] Politicians
2] Employer
3] Government
4] Education
2) In which type of organisations where a personnel department exists, manpower planning function is
naturally performed by such department as a staff function
(2)
1] large organisation
2] small organisation
3] multinational organisation
4] private organisation
3) What must be clearly described through a minute study of the duties to be performed in that job.
(2)
1] Salary structure
2] Evaluation
3] Training
4] The requirement of the particular job
4) A good manager delegates and gets things done through others .
(1)
1] True
2] False
5) Seniority refers to relative length of service in the same job and in the same organisation .
(1)
1] True
2] False
6) :BLANK questions are designed to evaluate by finding out how much a person knows.
(1)
1] Leading
2] Testing
3] Open
4] Empathetic
7) Match the Following
(4)
1] Critical Question
2] Open Question
3] Leading Question
4] Empathetic
Questions

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1] These indicate to reprimand the subordinate

2] These help the subordinate consolidate new information & stimulate him to
think for himself
3] These indicate the kind of answers we would like to hear.
4] These indicate with the intention of expressing concern rather than finding
answers.

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5] These indicate trust

6] These are designed to evaluate by finding out how much a person knows.
8) The concept of quality control as a distinct discipline emerged in the United States in the early (2)
1] 1940's
2] 1950's
3] 1920's
4] 1930's
9) Match the Following
(4)
1] "The attitude of a learner"
2] Analysis of various systems or functions common across different
types of industry.
3] A (POS) system
4] Effective leadership, organisational readiness & style of
implementation.

1] Successful Benchmarking
2] Generic Benchmarking
3] An organisational Benchmarking
Technique
4] Re-engineering requisites for
success.
5] Competitive benchmarking
6] Human Resource Accounting
(HRA)

10) Abraham has identified seven practices of successful organisations.

(1)
1] True
2] False
11) What is one of the major reasons for a perceived rise in number of moon - lights in the coming future
(2)
1] A change in standard of living
2] A change in outlook
3] Social change
4] Change in values & expectations.
12) Seniority refers to relative length of service in the same job and in the same organisation
(1)
1] True
2] False
13) Match the Following
(4)
1] To use educational standards
2] Something is regarded as a good indictor of ability and work related attitude
3] When the job involves tasks that required special physical conditions
4] Certain jobs require a particular personality type

1] Education
2] Experience
3] Physical characteristics
4] Personal characteristics
5] Interview
6] Group discussion

14) Which of the following off-the -job training technique which provides information and explicitly
demonstrate skills that are not easily presented by the others
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(2)
1] lectures
2] computer modelling
3] cases
4] Films
15) The:BLANK can be identified through career plans and performance appraisal
(1)
1] development
2] promotion policy
3] training needs
4] on the job training
16) What are the factors necessary for effective counselling.(4)
1] Development
2] Trust
3] Confidence
4] Openness
17) To battle the problem of executive turnover, an organisation devised a grade below the management
cadre to spot talent from within and promote them, what were the salient feature of such a structuring
(4)
1] Nobody would be promoted straightway from staff to management cadre
2] The selected staff for this grade would remain there only for one year
3] All promotions to this grade were through the assessment centre
4] On successful completion of the term, each candidate had to be cleared once again by the assessment
centre
18) Match the Following
(4)
1] Individual
Interview
2] Group
Interview
3] Questionnaire
method
4] Observation

1] These are essential when sensitive information has to be obtained

2] It serves as a good mechanism for collecting information about the effectiveness of
existing system
3] The most significant use of this method is that is helps in benchmarking
4] It is meant to assess the extent to which a congenial and supportive human welfare
oriented climate exists in the company
5] The most significant use of method is that it helps in communication.
6] These are essential when hard and fast information has to be obtained

19) Individual interviews are conducted normally for groups of four to eight individuals
(1)
1] True
2] False
20) What is local Benchmarking
(2)
1] A comparative study of firm in the local area / vicinity
2] Similar to competitive benchmarking

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3] Internal benchmarking
4] Benchmarking within an industry
21) For benchmarking to be really successful it should be a continuous process with a spirit of give &take
between the initiator and the target organisation was suggested by whom
(2)
1] Camp (1996)
2] Ohirata (1994)
3] Roberts (1995)
4] Chakraborti (1996)
22) What are the action steps for effective Benchmarking
(4)
1] Identifying the human resources related areas to be benchmarked.
2] To evolve into administrative experts who are able to create efficient HR process & business process
3] Prepare a report that documents the processes, functions, its extent & result areas
4] Understand why such a study is being conducted
23) Most of the organisations have established :BLANK centres.
(1)
1] Performance
2] Training
3] Development
4] Potential
24) In an employees organisation the flow of decisions from the President / Working President flows to (2)
1] Working Committee
2] President / Secretary of Branch Union
3] General Secretary
4] President / Secretary & Craft / Unit level Union
25) Retrenchment procedures are governed what method of Accounting
(2)
1] FIFO
2] Principle of conservancy
3] LILO
4] LIFO
26) When employees realise that their demands for better salaries cannot be met what do they depend upon as
an additional source of income
(4)
1] a part time job
2] part time business
3] starting up an industrial unit
4] quit their job & take up a business
27) The :BLANK would represent the discounted value of the estimated further net contributions of
personnel to the earnings of the company
(1)
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1] Current purchase power

2] Replacement value
3] Opportunity cost
4] Present value

Section 2 is complete.
Please click on "Next" button to proceed.

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