A L C T E L

Alcatel OmniPCX 4400

SUBSECTION 6

adm-acd

Ed.01a
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Alcatel OmniPCX 4400

Subsection 6 - adm-acd

Subsection 6 - adm-acd

SUMMARY

adm_acd
Use................................................................................................................... 6. 3
1. adm_acd command................................................................................ 6. 3

Ed.01a Ref.3BA19919ENAA 6.1

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Alcatel OmniPCX 4400

Subsection 6 - adm-acd

6.2 Ref.3BA19919ENAA Ed.01a

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Alcatel OmniPCX 4400

Subsection 6 - adm-acd adm_acd
Use

44A01E05340A130AAEN

adm_acd
Use
Edition: 01a

1. adm_acd command

The “adm_acd” command is used to get information about call distribution. It also allows especially
the result of a script execution to be displayed after a call request.
The “adm_acd” command followed by the “-salb” option gives access to the menu providing call
distribution traceability from a calling party number, a pilot number, etc.
The “-v” option allows all the information to be displayed.
Launch the command with the required option then make a call. The following information is displayed
on the screen:
Example:
Neqt = 253
WaitingRoomNumber = 31320
AppelingNumber = 0228031060
SkillNumber = 2
Skill[0] 2 1 Mandatory
Skill[1] 100 1 Mandatory
........
Agent List:
Agent: 31000,0
Agent: 31002,0
The main information provided is as follows:

- the waiting room number through which the call travels,

- caller number,

- the skill number of the call profile,

- the skill list in the call profile (identification number, skill level required, mandatory/optional
status, ...),

- the list of agents that may seize the call (list based on the call request).
Other information is displayed depending on the script content (rule used, information related to the
calling party number or Call Tag, ...). There are several possible cases:

- the script applies the “last agent called” rule:

Example:
Neqt = 253
WaitingRoomNumber = 31320
AppelingNumber = 0228031060
SkillNumber = 2
Skill[0] 2 1 Mandatory
Skill[1] 100 1 Mandatory

Ed.01a Ref.3BA19919ENAA 6.3

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Alcatel OmniPCX 4400

adm_acd Subsection 6 - adm-acd
Use

........
Used rules :
LastCalledAgent
Rule associated data :
Call Profile :–1
White List : –1
Black List : –1
Agent List:
Agent: 31002,0

In this case, no information (call profile, ...) is assigned to the calling party number.

- the script applies the “White List” according to the Call Tag received:
Example:
Neqt = 253
WaitingRoomNumber = 31320
AppelingNumber = 0228031060
SkillNumber = 0
CallTag
31 30 30 30 0 0 0 0
0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0
........
Used rules :
White List
Rule associated data :
Call Profile :–1
White List : 1
Black List : –1
Agent List:
Agent: 31000,0

In this case, the White List associated with the calling party number is used.

- the script applies the “redistribution” rule:

Example:
Neqt = 253
WaitingRoomNumber = 31320
AppelingNumber = 0228031060
SkillNumber = 2
Skill[0] 2 1 Mandatory
Skill[1] 100 5 Mandatory
........
Used rules :
Redistribution
Rule associated data :
Call Profile :–1
White List : –1
Black List : –1
Agent List:
Agent: 31002,0

6.4 Ref.3BA19919ENAA Ed.01a