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Control Center
Installation Guide
Control Center
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TABLE
OF
CONTENTS
Legal Considerations
Copyright
Contact address
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System configurations
IndigoVision documentation
Safety notices
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NVR-AS Installation
System specifications
NVR-AS operating system specification
Anti-virus software
Step 1: Prepare your video library
Recording onto a local drive
Recording onto a network drive
Step 2: Install the NVR-AS
Upgrading the NVR-AS
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Control Center
Unattended installation
Installer properties
Prerequisites
Examples
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Overview
System specifications
Compatibility
Prerequisites
IIS Configuration on Windows Server 2008 R2
IIS Configuration on Windows Vista and Windows 7
IIS Configuration on Windows Server 2003
Installation procedure
Windows 7, Windows Server 2008 R2, Windows Vista
Windows Server 2003
Using a remote site database in a workgroup
Configuration
Download and configure the Mobile Center app
Deregister a device
Change the Mobile Center Service url
Change the port on Windows 7, Windows Server 2008 R2, and Windows Vista systems
Access Mobile Center Service from a public network
Troubleshooting
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Control Center
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Control Center
System configurations
When using the Windows NVR-AS application, you can choose a system configuration to
match your requirements:
The Control Center front-end application and the NVR-AS installed on the same
computer for small systems only
The Control Center front-end application installed on one or more computers and an
NVR-AS installed on one or more different computers (recommended)
For information about requirements for Windows NVR-AS, please refer to the Windows
NVR Specification Guide
For information about specifying a system for Control Center, see the Control Center
Performance Guide
IndigoVision documentation
IndigoVision product documentation, including hardware guides and configuration guides, is
available to authorized partners via the IndigoVision website.
For a list of the new features for each Control Center release, please refer to the Release
Note available from the IndigoVision website
Safety notices
This guide uses the following formats for safety notices:
Indicates a hazardous situation which, if not avoided, could result in death or serious injury.
Indicates a hazardous situation which, if not avoided, could result in moderate injury, damage
the product, or lead to loss of data.
Control Center
Indicates a hazardous situation which, if not avoided, may seriously impair operations.
NVR-AS INSTALLATION
This chapter details how to install the Windows Network Video Recorder/Alarm Server
(NVR-AS).
System specifications
IndigoVision recommends that you install your NVR-AS on a server-style system, with a
server network adaptor and server disk systems.
IndigoVision strongly recommends the use of disk redundancy technology such as RAID to
provide a single large partition to the NVR-AS.
For more information about requirements for Windows NVR-AS, please refer to the
Windows NVR Specification Guide
Notice
Supported
Y (recommended)
Windows 8
Windows 7
Other
IndigoVision recommends that you use Windows Server 2008 R2 x64 when using the
Windows NVR-AS.
If your NVR-AS is to be used to record more than 16 streams of video or process alarms
from more than 100 devices, we recommend using Windows Server 2012 or Windows
Server 2008 R2.
2 NVR-AS Installation
Control Center
Anti-virus software
It is possible to run anti-virus software on the same machine as the IndigoVision Windows
NVR-AS. However, IndigoVision recommends that the VideoLibrary directory (containing
.vmf recording files) should not be automatically checked while recordings are being made as
this could disrupt disk performance, possibly resulting in recordings with lost frames.
Scheduling of automatic scans should also be carefully planned with regard to a possible
overload of the server CPU. If the virus checker overloads the CPU then the NVR-AS may
again lose frames from recordings.
Caution
The NVR- AS Video Library should always be on a separate drive from the NVR-AS
configuration data directory, and the NVR-AS configuration directory should always be
on a local hard disk.
Caution
10
You can insert a licence dongle after installation. It may take several minutes for the
licence to register with the software.
Control Center
2 NVR-AS Installation
2. Insert the IndigoVision Control Center CD into the CD drive of the PC or server on
which you are installing the NVR-AS application. The IndigoVision Control Center
install screen opens.
If the install screen does not open automatically, double-click the Installer.exe file in
your Windows Explorer window, or use the Run option on the Windows Start menu
and enter the path to the Installer.exe file on the CDROM.
3. Click Install for the NVR-AS component. The NVR-AS Installation wizard opens.
4. Click Next. The End-User Licence Agreement dialog opens.
5. Read the agreement and select the check box to accept the agreement. Click Next.
The Custom Set-up dialog opens.
6. Select the way you want features to be installed, and click Next. Then click Install.
The NVR-AS installation begins.
After a period, the NVR-AS Administrator application opens.
7. Enter the server (NVR-AS) name and location as required, then click Next.
These are the name and location that are used in Control Center applications.
8. Specify the path to the video and configuration data, then click Next.
9. Configure the network settings, then click Next.
If the NVR-AS is using IP based storage, such as an iSCSI SAN, it is useful to define
the IP address.
10.Configure the disk space management setting, then click Next.
Notice
If you are recording at a high bit rate, you may want to set the Maximum Chunk
Size at a higher value to limit the number of recordings that the NVR-AS and
Control Center have to manage.
Enable video thinning to reduce the storage requirements at the expense of full
motion video.
When alarms are reaped, any activations that contributed to those alarms are also
reaped.
12.Configure the email settings to enable email actions, then click Next.
13.Click Finish. The NVR-AS service starts automatically. Click OK to confirm.
14.The IndigoVision NVR-AS Set Up wizard is displayed. Click Finish to complete the
installation.
11
2 NVR-AS Installation
12
Control Center
Supported
Windows 8 64-bit
Windows 7 64-bit
Other
Audit logging
The IndigoVision Control Center provides an audit logging function that logs many common
user and administrator actions in an ODBC compliant database, for example, Microsoft SQL
Server.
You can configure audit log settings when setting up your site database. Alternatively, you
can configure them at a later stage once you have logged into the Control Center front-end
application. You must be logged in as an administrator to change the audit log settings.
Notice
Installation procedure
This section describes the installation procedures for the Control Center front-end application
and Incident Player.
13
Control Center
An alternative variant that does not include site setup functionality, the Control Center Client
front-end application, is also available. Use this variant for installations that should only use
the site database provided by an administrator.
For more information, see "Control Center Client front-end application Installation" on
page 23
Notice
If you do not have Microsoft .NETFramework 4, Microsoft Sync Framework 2.1 Core
Components, or Microsoft Sync Framework 2.1 Provider Services installed, the Control
Center front-end application will notify you, and install them for you before continuing.
you have already created a Control Center site database which you want to use.
you are installing the Control Center front-end application on an operators PC, and
you want it to access a central site database.
Go to see "Use an existing Control Center site database" on page 15
14
this is the first time you have installed the Control Center front-end application ,
you are installing the Control Center front-end application on only one PC.
Control Center
you are already using a Control Center site database which you want to modify.
Go to see "Modify the current site database" on page 16
you are upgrading from Control Center 3 and wish to create a Control Center
compatible site database from your Control Center 3 site database.
Go to see "Import an existing Control Center 3 site database" on page 17
For more information about migrating to IndigoVision Control Center, please refer to
see "Migrating from Control Center 3" on page 55
Caution
15
Notice
Control Center
You set up individual user accounts once you log into the Control Center front-end
application.
C
lick Next. The Software Upgrade Plan dialog opens.
7. If you have a Software Upgrade Plan (SUP),select Yes and enter your SUP contract
number.
Otherwise, select No.
Click Next. The Configure Audit Log dialog opens
8. Check Enable audit log to allow Control Center to log user actions to a database, and
select the required option from the drop-down list.
For more information about audit logs, refer to the Audit Log Reference Guide
Notice
Depending on the database you have selected, you may need to select
Compatibility Mode.
If you are using ODBC password authentication to access the database, enter a
username and password.
The username and password must be identical to those you set up when you configured
the database.
Click Next. The Finish dialog opens.
9. Click Finish to complete the site database setup.
Notice
If you have chosen to enable audit logging, follow the connection setup instructions
provided by the driver. You may be prompted to enter the username and password again.
For more information about setting up an audit log, see the Audit Log Reference Guide.
16
Select Upgrade PTZ protocols to upgrade to the latest protocols installed with
Control Center.
Control Center
Caution
If you have customized your PTZ protocols, do not select this option, as your changes
will be lost.
Caution
Caution
If you have customized your PTZ protocols, do not select this option, as your changes
will be lost.
Click Next. The Software Upgrade Plan dialog opens.
4. If you have a Software Upgrade Plan (SUP),select Yes and enter your SUP contract
number.
Otherwise, select No.
Click Next. The Configure Audit Log dialog opens.
5. Select an option and click Next.
Select Reuse audit log from imported site database to use the audit log from
the imported site database.
Select Configure new audit log to create a new audit log for this site database.
For more information about audit logs, refer to the Audit Log Reference Guide
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Notice
Control Center
Depending on the database you have selected, you may need to select
Compatibility Mode.
If you are using ODBC password authentication to access the database, enter a
username and password.
The username and password must be identical to those you set up when you configured
the database.
6. Click Finish to complete the site database setup.
Notice
If you have chosen to enable audit logging, follow the connection setup instructions
provided by the driver. (You may be prompted to enter the username and password
again.) For more information on setting up an audit log, see the Audit Log Reference
Guide.
Incident Player
The Incident Player application can be used to view incidents you have exported using the
Control Center front-end application.
1. Insert the IndigoVision Control Center CD into the CD drive of the PC on which you
are installing Incident Player. The IndigoVision Control Center install screen opens.
If the install screen does not open automatically, double-click the Installer.exe file in
your Windows Explorer window, or use the Run option on the Windows Start menu
and enter the path to the Installer.exe file on the CDROM.
2. Click Install for the Incident Player component, and follow the on-screen instructions
to complete the installation.
Unsegmented Site Database - all site information is stored in a single database. This
option is suited to smaller sites.
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Control Center
Notice
Only one Control Center front-end application instance should write to the site database
or a site database segment at any one time.
Large site with many devices (for example, cameras, detectors etc.)
Sites with many thousands of cameras and alarms will benefit from a segmented site
database with improved performance and easier management of devices.
Multiple administrators
For installations where areas are managed independently by different administrators, a
segmented site database enables the site to be organized into independent segments.
Each segment can be administered independently, improving performance and
simplifying management.
Notice
Ensure that the folder you select for the site database is accessible by all PCs running
the Control Center front-end application.
Local - the site database is stored on an individual PC. If you have installed the
Control Center front-end application on only one PC you should use a local site
database.
Central - the site database is stored on a Windows file server and users access the
data across the network. If you have installed the Control Center front-end application
on several PCs you should use a central site database.
When you use a central site database, the site database can be stored in one of the following
options:
Notice
Ensure that the folder you select for the site database is accessible by all PCs running
the Control Center front-end application.
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Control Center
Partner branding
You can customize the Control Center front-end application to include your companys name
and logo. Your company logo appears on the login screen, and company name appears in the
title bar of the Control Center front-end application.
IndigoVision provides a .bmp and a .txt file for you to edit with your company details.
1. On the IndigoVision Control Center CD, navigate to Resources\PartnerBranding.
In the partnertext.txt file, enter the text you want to appear in title bar, and save it in
the folder where the Control Center front-end application is installed.
2. Edit the partnerlogo.bmp file with the image you want to appear in the login screen,
and save it in the folder where the Control Center front-end application is installed.
Notice
The dimensions of the partnerlogo.bmp image must be identical to the Control Center
logo on the login page (390 x 65 pixels), otherwise the image may not scale correctly.
3. Open a DOS prompt and navigate to the Control Center front-end application
installation directory. Enter the following at the prompt:
ccbrand.exe
4. Open the Control Center front-end application to check the image is correctly
displayed on the login dialog and the text is correctly displayed in the title bar.
Windows firewall
Firewall protection is automatically enabled on PCs running Windows Vista , or Windows
7. If you have installed a Control Center front-end application on either of these operating
systems, the firewall may prevent correct operation of the application and/or the NVR-AS. To
ensure these applications work as expected, you can:
Unattended installation
Unattended installation enables system administrators to installthe front-end applications
using group policies. This enables system administrators to automate installation to ensure
20
Control Center
the correct version of the ControlCenter front-end application or Control Center Client frontend application is available to users.
The following sections provide the information a system administrator requires to implement
unattended installation within your organization's environment.
Installer properties
To perform an unattended installation of the front-end applications, the installer properties
USEEXISTINGSITEDBSETTINGS and FINALRELEASEmust be set to 1.
An example Microsoft Windows Installer Transform file (.mst) with these settings is available
in the Resources folder on the IndigoVision Control Center CD under Unattended
Installation.
Prerequisites
The installers for the front- end applications have several prerequisites for the target PC
before running the front-end application installer.
The following applications and registry settings are prerequisites for the ControlCenter frontend applications installation.
dotNetFx40_Client_x86_x64.exe
Synchronization-v2.1-x86-ENU.msi
ProviderServices-v2.1-x86-ENU.msi
The prerequisites required depend on whether this is the first time the front-end application
has been installed on this PC or whether it is being upgraded. If the front-end application has
already been installed on the PC, depending on the version, some prerequisites may have
been previously installed.
The following tables illustrate which prerequisites are required for each scenario.
Table 3:
Required
Yes
Yes
Yes
Yes
21
Notice
Control Center
These prerequisites apply even if Control Center 3 is, or has been, installed on the PC.
Table 4:
Required
No
Yes
Yes
Yes
Table 5:
Required
No
Yes
Yes
Yes
Table 6:
Required
No
No
No
No
Examples
Examples of registry scripts are available on the Control Center CD. The scripts are an
example of how to set the site database path in the registry to C:\IndigoSiteDB. They are
editable in a text editor such as Notepad.
The scripts are available in the Resources folder on the Control Center CD under
Unattended Installation.
An example Microsoft Windows Installer Transform file (.mst) with the required settings is
available in the Resources folder on the Control Center CD under Unattended Installation.
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Installation procedure
Control Center Client is available on the IndigoVision Control Center CD. If you need to
distribute Control Center Client, you can copy the contents of the ControlCenterClient
folder on to a CD.
Notice
If you do not have Microsoft .NETFramework 4, Microsoft Sync Framework 2.1 Core
Components, or Microsoft Sync Framework 2.1 Provider Services installed, Control
Center Client will notify you, and install them for you before continuing.
After installing Control Center Client, the Site Database Setup application opens. For
information on site databases, see "The Control Center Client site database" on page
24.
3. Click Browse to select the folder where the database is located, and select Upgrade
PTZ protocols to upgrade to the latest protocols installed with Control Center.
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Caution
Control Center
If you have customized your PTZ protocols, do not select this option, as your changes
will be lost.
Click Next. The Software Upgrade Plan dialog opens.
4. If you have a Software Upgrade Plan (SUP),select Yes and enter your SUP contract
number.
Otherwise, select No.
Click Next. The Back up Site Database Details opens.
5. Specify a backup site database, if required. The backup site database is used if the
requested site database is unavailable.
Select Specify a backup Site Database, then click Browse to select the site
database.
6. Click Next, then click Finish to complete the installation.
Windows firewall
Firewall protection is automatically enabled on PCs running Windows Vista , or Windows
7. If you have installed a Control Center front-end application on either of these operating
systems, the firewall may prevent correct operation of the application and/or the NVR-AS. To
ensure these applications work as expected, you can:
Unattended installation
Unattended installation enables system administrators to installthe front-end applications
using group policies. This enables system administrators to automate installation to ensure
the correct version of the ControlCenter front-end application or Control Center Client frontend application is available to users.
The following sections provide the information a system administrator requires to implement
unattended installation within your organization's environment.
Installer properties
To perform an unattended installation of the front-end applications, the installer properties
USEEXISTINGSITEDBSETTINGS and FINALRELEASEmust be set to 1.
An example Microsoft Windows Installer Transform file (.mst) with these settings is available
in the Resources folder on the IndigoVision Control Center CD under Unattended
Installation.
24
Control Center
Prerequisites
The installers for the front- end applications have several prerequisites for the target PC
before running the front-end application installer.
The following applications and registry settings are prerequisites for the ControlCenter frontend applications installation.
dotNetFx40_Client_x86_x64.exe
Synchronization-v2.1-x86-ENU.msi
ProviderServices-v2.1-x86-ENU.msi
The prerequisites required depend on whether this is the first time the front-end application
has been installed on this PC or whether it is being upgraded. If the front-end application has
already been installed on the PC, depending on the version, some prerequisites may have
been previously installed.
The following tables illustrate which prerequisites are required for each scenario.
Table 7:
Notice
Required
Yes
Yes
Yes
Yes
These prerequisites apply even if Control Center 3 is, or has been, installed on the PC.
Table 8:
Required
No
Yes
Yes
Yes
25
Control Center
Required
No
Yes
Yes
Yes
Table 10:
Required
No
No
No
No
Examples
Examples of registry scripts are available on the Control Center CD. The scripts are an
example of how to set the site database path in the registry to C:\IndigoSiteDB. They are
editable in a text editor such as Notepad.
The scripts are available in the Resources folder on the Control Center CD under
Unattended Installation.
An example Microsoft Windows Installer Transform file (.mst) with the required settings is
available in the Resources folder on the Control Center CD under Unattended Installation.
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Intended use
The Camera Gateway enables third party cameras from a range of manufacturers to be
connected to IndigoVision Control Center. If, for example, you want to use ControlCenter to
view a location in which third party cameras are already installed, the Camera Gateway
allows you to do so without having to change the cameras.
System specifications
The IndigoVision Camera Gateway can be installed on one of the following Windows
operating systems:
For systems with more than 16 streams it is recommended to use Windows Server 2008 R2.
IndigoVision recommends that you install Camera Gateway on a server-style system, with a
server network adaptor, and the following minimum requirements:
Server class PC
4GB RAM
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Control Center
Installation procedure
The Camera Gateway installer first checks the system for the prerequisite components:
Microsoft .NET Framework 4, and Microsoft SQLServer 2008 Express Edition. The installer
then installs each prerequisite component required, before installing the three components of
the Camera Gateway.
Prerequisites
The following prerequisites are required to install and use the Camera Gateway.
In Windows Server, click Start > Administrative Tools > Server Manager
>Roles. Verify that the Application Server role is installed.
Installation
1. Insert the Control Center CD into the CD drive of the PC or server on which you are
installing the Camera Gateway application. The Control Center install screen opens.
Select Camera Gateway.
If the install screen does not open automatically, navigate to
English/CameraGateway and double-click the setup.exe file in your Windows
Explorer window, or use the Run option on the Windows Start menu and enter the path
to the setup.exe file on the CDROM.
2. If Microsoft SQLServer 2008 Express Edition is not installed, you will be prompted to
install it. Follow the on-screen instructions.
If the Microsoft SQLServer 2008 installation fails to complete, you must manually
remove the components.
For more information, see "Microsoft SQL Server Express 2008 installation fails to
complete " on page 39
3. If Microsoft .NET Framework 4 is not installed, you will be prompted to install it. Follow
the on-screen instructions.
4. You may need to restart your computer. Restart the computer, then open the Control
Center CD and select Camera Gateway.
5. The Camera Gateway Server installation wizard opens. Follow the on-screen
instructions.
During the installation process you will be prompted to select one of the following
licence options.
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Select Use Demo licence to install the Camera Gateway without entering a
licence key. The demo licence enables four streams for 30 days, for demonstration
purposes only.
Control Center
Select Enter licence Key if you have a Camera Gateway licence key. Type the
licence key and click Check licence to authenticate the license.
6. Once the Camera Gateway Server has successfully installed, click Finish.
The Camera Gateway Administrator installation wizard opens. Follow the on-screen
instructions.
7. Once the Camera Gateway Administrator has successfully installed, click Finish.
The Camera Gateway Interface installation wizard opens. Follow the on-screen
instructions.
8. Once the Camera Gateway Interface has successfully installed, click Finish.
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Control Center
Overview
The Mobile Center Service enables you to view video streams from cameras in an
IndigoVision Control Center site using a mobile device.
The Mobile Center Service provides the interface between the site database and the Mobile
Center app installed on the mobile device. This enables you to access and control cameras in
your site database on the move. However, video is streamed directly from the camera
maintaining IndigoVision's robust, distributed architecture.
To use Mobile Center on a mobile device, you must install the Mobile Center Service on a PC
or server, and install the Mobile Center app on a suitable mobile device.
System specifications
We recommend that you use the following guidelines for the Mobile Center Service PC or
server operating system.
Table 11:
Supported
Y (recommended)
Windows 7
Y (recommended)
Windows Vista
Windows XP Professional
Compatibility
Mobile Center Service is compatible with the following applications:
Windows Vista, Windows 7,and Windows Server 2008 R2: IIS 7.0 or later
Mobile Center iOS app v1.5 or later is compatible with the following applications:
iOS 6 or later
31
Control Center
Prerequisites
The following prerequisites are required to install and use the Mobile Center Service.
ASP .NET
NET extensibility
ISAPI Extensions
ISAPI Filters
Static Content
Default Document
Basic Authentication
Request Filtering
Management Tools
Navigate to: Control Panel > Programs and Features > Turn Windows Features On
and Off > Features > Add Feature and follow the wizard to ensure the following features
are installed and enabled:
32
Control Center
NET extensibility
ASP .NET
ISAPI Extensions
ISAPI Filters
Default Document
Static Content
Basic Authentication
Request Filtering
Common Files
Installation procedure
The installation procedure for Mobile Center Service depends on the operating system of the
PC or server. This section provides details for installing Mobile Center on supported operating
systems.
The installation procedure comprises the following steps:
Install an SSLcertificate
An SSL certificate is required for a secure connection between the Mobile Center app and the
Mobile Center Service. An example SSL certificate is provided on the Control Center CD in
the Mobile Center Service folder. This is a 10- year certificate; ensure you check the
expiration date before use.
For security reasons it is recommended that you create your own or purchase a certificate
from a trusted certificate authority.
33
Control Center
If you are using a remote site database, enter the user name and password Mobile
Center Service will use to access the directory where the site database is located.
For more information, see "Using a remote site database in a workgroup" on
page 36
To select a remote site database, the user account that you are logged in with must have
access to the location of site database.
If you do not want to set up the site database at this time, click Cancel to complete
the installation.
You can select the site database at any time. Access the Mobile Center Site
Database Setup tool from Start > IndigoVision >Mobile Center Service
>Mobile Center Site Database Setup.
After the installation has been completed, the Mobile Center Service Administration page
opens in your default web browser.
Notice
The first time you install Mobile Center Service, your browser will not be able to display
the Mobile Center Administration page until you have imported and assigned the SSL
certificate.
Once you have completed the subsequent installation steps, refresh your browser page to
view the Mobile Center Administration page.
34
Control Center
Note:
35
Control Center
4. During installation, the Mobile Center Service Site Database tool opens. Browse to
the location of the site database.
If you are using a remote site database, enter the user name and password Mobile
Center Service will use to access the directory where the site database is located.
For more information, see "Using a remote site database in a workgroup" on
page 36
To select a remote site database, the user account that you are logged in with must have
access to the location of site database.
If you do not want to set up the site database at this time, click Cancel to complete
the installation.
You can select the site database at any time. Access the Mobile Center Site
Database Setup tool from Start > IndigoVision >Mobile Center Service
>Mobile Center Site Database Setup.
After the installation has been completed, the Mobile Center Service Administration page
opens in your default web browser.
2. Ensure this user account has Read access to the directory where the site database is
located.
3. Create a user account on the PC or server where Mobile Center Service will be
installed. Use the same user name and password as the user account created in step
1.
4. Use this user name and password when selecting a site database in the Mobile Center
Site Database Setup tool.
For more information , see "Installation procedure" on page 33
Configuration
The IndigoVision Mobile Center Administration page allows you to view all registered mobile
devices.
To view the configuration page, navigate to your Mobile Center Service url. Use your
ControlCenter administrator username and password to access the administration page.
The default url is: https://<Server IP>:49200/mobilecenterservice , where <Server IP>
represents the IP address of the server.
For more information about changing the url, see "Change the Mobile Center Service url"
on page 37
If you cannot view the IndigoVision Mobile Center Administration page, there may be a
problem with your installation.
For more information, see "The IndigoVision MobileCenter Administration page cannot be
displayed" on page 39
36
Control Center
Deregister a device
You can block a device from accessing the Mobile Center Service by deregistering it on the
IndigoVision Mobile Center Administration page.
Click Block Device to deregister the device, and block it from connecting to the
Mobile Center Service.
Click Remove to deregister the device, and remove it from the list of devices. Mobile
Center users can register their device again after it has been removed.
For more information about accessing the IndigoVision Mobile Center Administration
page, see "Configuration" on page 36
Notice
https://<Server IP>:49200/mobilecenterservice
Change the port on Windows 7, Windows Server 2008 R2, and Windows Vista
systems
1. Click Start > Control Panel >Administrative Tools >Internet Information
Services.
2. Select the IVMobileCenterService web site, and select Bindings... on the Actions
pane.
3. Select the binding created by the Mobile Center Service, and click Edit.
4. Type the new port for the Mobile Center Service in the Port field, and click OK.
Set up VPN access to the network on which the Mobile Center Service and cameras
are available.
37
Control Center
Notice
38
Provide a public IP address behind a Network Address Translation (NAT) firewall for
the Mobile Center Service server as well as all the cameras you need to view.
Cameras from the BXRange do not support Network Address Translation (NAT).
TROUBLESHOOTING
This chapter provides troubleshooting information for the installation of Control Center
applications.
Another application or web page is using the same port number. Use the IISManager
to change the port number that Mobile Center Service uses.
For more information, see "Change the Mobile Center Service url" on page 37
For Windows Server 2003, the following web service extensions may be prohibited.
Use the IIS Manager to allow these extension.
The first time Mobile Center Service is installed on Windows 2008 R2, the Mobile
Center Administration page will not be displayed until the SSL certificate has been
imported and assigned.
Your device does not have access to the network on which the Mobile Center Service
is installed. For example, you are accessing a private network from the public network.
For more information, see "Access Mobile Center Service from a public network"
on page 37
39
7 Troubleshooting
Control Center
You will need to repeat this operation each time you reboot the system.
The administrator account may not have permission to edit the database.
Ensure the administrator has the following file permissions to edit the site
database:
Windows Share Permissions: Full Control (to enable control by the NTFS Security
permissions)
NTFS Security Permissions: Synchronize, Read Permissions, Read Attributes,
Read Extended Attributes, Write Attributes, Write Extended Attributes, Delete, and
Change Permissions
If you cannot change the file permissions for mapped drives, for example, due to
corporate ITpolicies, you can disable Enhanced Database Protection for the site
database.
Disabling Enhanced Database Protection requires Control Center to use alternative
Windows APIs. This increases the risk of data loss or corruption during extreme
circumstance such as a power outage or network failure while editing the site
database.
40
The file sharing attributes for the site database are incorrect.
Control Center
7 Troubleshooting
When Enhanced Database Protection is disabled, the file sharing attributes of a
remote site database are changed when the site database is modified on the machine
on which it is hosted.
If you cannot enable Enhanced Database Protection, for example, due to corporate
ITpolicies, ensure the file sharing attributes are correct on the site database, and
that all site database changes are made from a remote Control Center front-end
application.
41
7 Troubleshooting
42
Control Center
Notice
Firewalls should also support TCP and UDP connection tracking. UDP timeouts should be at
least 30 seconds.
Prot.
Destination
Port
Dir.
Comments
Control Data
UDP
49300
IN
Serial Data
TCP
49500 - 49509
IN
Serial Data 2
TCP
49510 - 49519
IN
TCP Video
TCP
4940049402,4942049422
IN
TCP Audio
TCP
49410
IN
UDP Multicast
Video
UDP
49400, 49402,
49404, 49420,
49422, 49424
OUT
UDP Multicast
Video Control
UDP
49401, 49403,
49405, 49421,
49423, 49425
IN/OUT
UDP Multicast
Audio
UDP
49410, 49430
OUT
UDP Multicast
UDP
49411, 49431
IN/OUT
43
Service
Prot.
Destination
Port
Control Center
Dir.
Comments
Audio Control
Bandwidth
Management
UDP
49600
OUT
Web
Configuration
TCP
80
IN
telnet
TCP
23
IN
FTP cmd
TCP
21
IN
FTP data
TCP
1024-4999
IN
NTP
UDP
123
OUT
Syslog
UDP
514
OUT
SNMP
UDP
161
IN
VBLTM
UDP
50000
Prot.
Destination
Port
Dir.
Comments
554 1
IN
UDP Multicast
video
UDP
49400, 49402,
49412
OUT
UDP Multicast
audio
UDP
49410
OUT
Web
Configuration
TCP
80, 443 1
IN
WS-Discovery
UDP
3702
IN/OUT
WS-Discovery
TCP
3702
IN
Prot.
44
Destination
Port
8888
Dir.
IN
Comments
Control Center
Service
Prot.
Destination
Port
Dir.
Comments
RTSPVideo
TCP
554
IN
Web
Configuration
TCP
80
IN
WS-Discovery
UDP
3702
IN/OUT
WS-Discovery
TCP
3702
IN
Prot.
Destination
Port
Dir.
Comments
Control Data
UDP 49300
IN
Control Data
UDP 49300
OUT
Serial Data
TCP
49500 - 49509
OUT
TCP Video
TCP
4940049402,4942049422
OUT
TCP Audio
TCP
49410
OUT
49400, 49402,
UDP 49404, 49420,
49422, 49424
IN
49401, 49403,
UDP 49405, 49421,
49423, 49425
IN/OUT
IN
IN/OUT
Video Playback
TCP
49299
OUT
Web Configuration
TCP
80
IN
telnet
TCP
23
IN
FTP cmd
TCP
21
IN
FTP data
TCP
1024-4999
IN
45
Service
Prot.
Control Center
Destination
Port
Dir.
Comments
NTP
UDP 123
OUT
Syslog
UDP 514
OUT
SNMP
UDP 161
IN
Prot.
Destination
Port
Dir.
Comments
Control Data
UDP
49300
IN
Web
Configuration
TCP
80
IN
telnet
TCP
23
IN
FTP cmd
TCP
21
IN
FTP data
TCP
1024-4999
IN
NTP
UDP
123
OUT
Syslog
UDP
514
OUT
SNMP
UDP
161
IN
Control Data
46
Prot.
UDP
Destination
Port
49300
Dir.
Comments
IN
Control Data
UDP
49300
OUT
NVR Control
Data
TCP
8130
IN
NVR Control
Data
TCP
8130
OUT
Alarm Server
Control Data
TCP
8131
IN
Playback
TCP
49299
IN
Control Center
Service
Prot.
Destination
Port
Dir.
Comments
TCP Video
TCP
4940049402,4942049422
OUT
TCP Audio
TCP
49410
OUT
PTZ Control
TCP
49500 - 49509
OUT
Firewall Friendly
transport type
TCP
ONVIF streams
80
OUT
Reliable
transport type
ONVIF streams
TCP
554
OUT
UDP Multicast
Video
UDP
49400, 49402,
49404, 49420,
49422, 49424
IN
UDP Multicast
Video Control
UDP
49401, 49403,
49405, 49421,
49423, 49425
IN/OUT
UDP Multicast
Audio
UDP
49410, 49430
IN
UDP Multicast
Audio Control
UDP
49411, 49431
IN/OUT
NVR Events
UDP
49301
IN
Bandwidth
Management
UDP
49600
OUT
TCP
25
OUT
Prot.
Destination
Port
Dir.
Comments
Web
Configuration
TCP
80
IN
telnet
TCP
23
IN
FTP cmd
TCP
21
IN
FTP data
TCP
1024-4999
IN
NTP
UDP
123
OUT
Syslog
UDP
514
OUT
SNMP
UDP
161
IN
SNMP
UDP
161
OUT
47
Control Center
Prot.
UDP
Destination
Port
49600
Dir.
Comments
Used to issue bandwidth allocations to
Transmitters and NVR-ASs
IN
48
Prot.
Destination
Port
Dir.
Comments
Control Data
UDP
49300
OUT
NVR Control
Data
TCP
8130
OUT
NVR Control
Events
UDP
49303
IN
Alarm Server
Control Data
TCP
8131
OUT
Playback
TCP
49299
OUT
TCP Video
TCP
4940049402,4942049422
OUT
TCP Audio
TCP
49410
OUT
UDP Multicast
Video
UDP
49400, 49402,
49404, 49420,
49422, 49424
IN
UDP Multicast
Video Control
UDP
49401, 49403,
49405, 49421,
49423, 49425
IN/OUT
UDP Multicast
Audio
UDP
49410, 49430
IN
UDP Multicast
Audio Control
UDP
49411, 49431
IN/OUT
Serial Data
TCP
49500 - 49509
OUT
Communication
TCP
80
OUT
Configuration of devices
Firewall Friendly
transport type
TCP
ONVIF streams
80
OUT
Reliable
transport type
ONVIF streams
554
OUT
TCP
Control Center
Service
Prot.
Destination
Port
Dir.
Comments
FTP cmd
TCP
21
OUT
FTP data
TCP
1024-4999
OUT
WS-Discovery
UDP
3702
OUT
WS-Discovery
TCP
3702
OUT
Prot.
Destination
Port
Dir.
Comments
Control Data
TCP
80
IN
ControlData
TCP
25473
IN
Licence
Activation
TCP
80
OUT
Media
Streaming
TCP
554
IN
Media
Streaming
TCP
554
OUT
Control Data
TCP
47002
IN
Events
TCP
29170
IN
The ports required for communication between a camera and the Camera Gateway vary
depending on the camera. If these details are not provided, please contact the camera
manufacturer.
Destination Port
Dir.
Comments
8888
OUT
Web Services
80
OUT
Prot.
TCP
49
Control Center
Service
Prot.
Destination Port
Dir.
Comments
Web Services
TCP
8000-8009
IN
RTSP
TCP
8554-8563
IN
WS-Discovery
UDP
3702
IN/OUT
WS-Discovery
TCP
3702
OUT
Destination
Port
Prot.
Dir.
Comments
ControlData
UDP
49300
OUT
Serial Data
TCP
49500-49509
OUT
Mobile Center
Control
TCP
49200
IN
Destination
Port
Prot.
Dir.
Comments
ControlData
UDP
49300
OUT
TCPVideo
TCP
49400-49402,
49420-49422
OUT
Mobile Center
Control
TCP
49200
OUT
50
UDP Unicast
Video
UDP Multicast
Video
UDP Multicast
Video Control
TCP Video
Encoder 1 Stream 1
49300
49400
49401
49400
Encoder 1 Stream 2
49300
49402
49403
49401
Control Center
Stream
Configuration
UDP Multicast
Video
UDP Multicast
Video Control
TCP Video
Encoder 1 Stream 3
49300
49404
49405
49402
Encoder 2 Stream 1
49300
49420
49421
49420
Encoder 2 Stream 2
49300
49422
49423
49421
Encoder 2 Stream 3
49300
49424
49425
49422
51
52
Control Center
Change the temporary Video Library folder that you set up during installation.
Caution
Take care not to select a mapped network drive as this will not be recognized by the
NVR-AS.
3. Click Set.
53
Notice
Control Center
54
Caution
NVR-AS compatibility
Caution
A system must have the same versions of the NVR-AS and the Control Center frontend application for correct operation. Mismatched front-end application and NVR-AS
versions should only occur when migrating between releases.
The following table details the features of NVR 3 used with Control Center 4 or later.
Feature
NVR 3
Record on alarm
Playback
Alarms
Bookmarks
ONVIF
The following table details the compatibility of the standalone NVRs and NVR-AS.
55
Control Center
Compatibility
vp850
Not compatible
vp852
NVR200 (vp851)
NVR-AS 3000
NVR capability with all 3.x firmware. Upgradeable to full NVR-AS with Control
Center 4 r2 or later
56
Control Center
The new site database contains all site information with the exception of the alarm-related
information.
Notice
The Control Center 3 site database is kept after the new version of the Control Center
front-end application is installed. This enables you to downgrade to your previous Control
Center 3 installation if necessary.
After installation, you must upgrade the audit log database to the latest version. For more
information, see the Audit Log Reference Guide.
Upgrade to NVR-AS 4
Install the latest NVR-AS 4 release. For more information about installing NVR-AS 4, see
"NVR-AS Installation" on page 9.
Notice
Caution
57
Control Center
58
Control Center
1. For each camera, transmitter, receiver, or alarm panel, navigate to the Binary IO page
on the device's Configuration pages.
2. Ensure that both Low to High and High to Low events are configured for each input .
Alternatively, you can reconfigure large numbers of binary inputs using the Alarm Server
Configuration Tool.
Caution
If the binary input configuration is not updated, the physical input detectors may remain
in either the triggered or normal state.
In Control Center 3.x prior to exporting the alarm sources. For more information refer to
the Control Center help.
In the Alarm Source Migration tool prior to exporting the alarm sources.
Edit the detector and actions .csv files prior to importing into your new Control Center
installation, for example grouping detectors into zones. For more information refer to
the Alarm Server Configuration Tool Administrator Guide.
In Control Center after migration. For more information refer to the Control Center help.
Alarm sources
An alarm source maps to a single zone with one detector.
Video lost: Video Fault (detector is activated on video loss, and deactivated on video
gain)
Network lost: Network Fault (detector is activated on network loss, and deactivated
on network gain)
59
Control Center
Tamper alarm source types are not migrated as they are not supported in Control Center 4
and later.
Video and Network gain events are used to deactivate Video and Network Fault detectors.
Ensure the corresponding Video or Network lost alarm source is selected to ensure a fault
detector is created.
During migration, warnings are displayed if these are present in the current 3.x installation.
Video source
The camera associated with the new detector is used as the default video source for that
detector. This may be different to the video source used by the original alarm source.
TCP: Reliable
Automatically reset output pin X seconds after activation: Activate relay for
Xseconds
60
Default priority is 5
Control Center
Armed time
PA actions
Map Links
The following settings can be inherited from their parent sites. If they are not configured to be
inherited, you will need to reconfigure these settings in Control Center once the zones,
detectors and actions have been imported.
Alarm sound
User access
Protection
Tamper alarms
The tamper alarms that were associated with Tamper-Proof Alarm Panel inputs are no longer
supported.
Assign alarms
Assign an alarm to the current user so that several users do not attempt to deal with it at the
same time.
Downgrading an NVR-AS
You can downgrade an NVR-AS 4 installation to an NVR 3 if required. This may be useful if
you have received a standalone NVR-AS3000 with NVR-AS 4 pre-installed, or if you wish to
revert an upgrade. You can downgrade a Windows NVR-AS and an NVR-AS 3000.
61
Caution
Control Center
62
Caution
When the Windows NTP daemon is installed, the standard Windows Time service
(W32Time) is disabled and can no longer be used.
If you are installing the NTP daemon on a server (for example, NVR-AS 4000,
Windows NVR-AS, VSM 4000, or Camera Gateway) which is to be used as an
NTP server for downstream clients:
Select the check box Add local clock as a last resort reference.
If you are installing the NTP daemon on a Control Center PC, use these settings:
Do not select the check box Add local clock as a last resort reference.
7. Choose whether to create a new account or use an existing one to run the daemon.
If adding a new account the password must meet the criteria :
a. Be at least six characters in length.
b. Contain characters from three of the following four categories:
63
Control Center
If the password does not meet the requirements you get the error message ERROR
2245.
8. Use the default NTPService Settings.
The Windows NTP daemon is now configured to synchronize the system clock with the
upstream NTP servers. You can check the current state of time synchronization by running
the Quick NTP Status utility.
To run the utitlity:
Select Start Menu > All Programs > Meinberg > Network Time Protocol > Quick NTP
Status.
64