T ERRY E.

C HARCANDY
Alabaster, AL 35007 | (205) 663-2556 tcharcandy@charter.net
http://www.linkedin.com/in/charcandy

SENIOR LEVEL HUMAN RESOURCE & BUSINESS MANAGEMENT PROFESSIONAL

Safety & Production Management | Personnel Management | Program & Process Improvement
Dedicated Human Resource and Production Plant Management Professional credited with seasoned expertise in various
facets of Corporate Program and Process Management, leadership in single and multi-unit facilities within different
demographic locations. Credited with exceptional leadership and senior level support and direction in project
management, risk management, business processes, and personnel management. Enhanced safety teams, quality
assurance, contracts and negotiations; coupled with program build through skilled management and leadership.
Instrumental in streamlining and improving processes, enhancing productivity, and implementing cost savings solutions
within high profile corporations.

Corporate Program Management

Safety & Environmental Expert
Strategic Planning/Analysis
Process Management
Purchasing

Solution Management
Public Relations
Product Management
Marketing & Branding
Employee Relationship Management

Lean Project Management

Personnel Management
Corporate Housing Management
Solution Management
Diverse Litigation

SELECTED CAREER HIGHLIGHTS

Successfully led the implementation of online web based training & tracking programs pertaining to exempt and
nonexempt associates. Programs included: instructional videos & knowledge based testing for each training
segment along with tracking of completed training.
Exceptional performance in the implementation of a scanning and tracking system to aid in inventory locating;
system advanced the reduction production time; this resulted in a monthly labor cost savings of $63K.
Acknowledgment in the re-engineering and turnaround of a poorly non-efficient operation; within a 12-month
period, successfully increased plant wide efficiency by 34% resulting in faster turnaround time and cost savings
of approximately $700 per plant operating hour $1.5M annually.
Championed a four state recruitment campaign to hire 125 new employees and the relocation of families; project
was successfully completed from inception to completion within 60-days.
PROFESSIONAL CAREER OVERVIEW

Director Human Resources and Operations | Brook Valley Management | Birmingham, AL | 2013 - 2014
Direct and coordinate activities of business concerned with the production, workforce, hiring and terminations
for 26 retail stores within 6 states.
Hired associates for Call Center startup.
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board
members, organization officials, and staff members as necessary.
Process, verify, and maintain personnel related documentation, including staffing, recruitment, training,
grievances, performance evaluations, classifications, and employee leaves of absence.
Provide assistance in administering employee benefit programs and worker's compensation plans. Examine
employee files to answer inquiries and provide information for personnel actions.
Oversight of questions regarding examinations, eligibility, salaries, benefits, and other pertinent information
Assistant Service Manager & Trainer | Hoover Toyota, Hoover, AL | 2010 2013
Directed activities of businesses or departments pertaining to production, pricing, sales, product distribution.
Engaged with customers via telephone or client interface to provide information concerning products or services,
facilitate orders, cancel accounts, or obtain details of complaints.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Resolved customers' service or billing complaints by performing activities such as exchanging merchandise,
refunding money, or adjusting invoices.

Terry E. Charcandy

Resume, Page 2

Director Human Resources & General Manager| Meadowcraft, Incorporated | Birmingham, AL | 2004 2009

Educated and enforced compliance, policy and procedures ensuring operational excellence
Facilitated all state-required documents, tracking documents, or product inventories
Oversaw all hiring practices, staffing requirements, and interview, hire and train new employees, or oversee
those personnel processes
Managed customer complaints, legal inquiries, payment negotiations, or other post-service matters
Reviewed financial statements, sales or activity reports, or other performance data to identify opportunities for
cost reductions or service improvements
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board
members, organization officials, and staff members as necessary
Recommend locations for new facilities or oversee the remodeling or renovating of current facilities. Plan store
layouts or design displays
Reduced our customers inventory-carrying costs by increased plant efficiency and installation of inventory
scanning & tracking equipment which reduced our product ship time by 45%. Result: Cost savings to our
customer for lower inventory carrying costs and reduction of our shipping work hours resulted in annual savings
of $139,750.

Previous Career Overview:

Vice President Human Resources | Brown Jordan International Inc. | Birmingham, AL | 1999 2004
Corporate Holdings Company of thirteen union & nonunion manufacturing plants located throughout the US.
Developed safety awareness programs which included management and employees involvement. Result: Employees
started climbing on-board, safety awareness increased, and accidents decreased, which lowered our workers comp
experience rating from .97 in 1999 to .36 in 2002 with annual cost savings of $1.5 million dollars and 63% improvement.
Developed, Implemented and Enforced employee policy & procedure manuals and safety policy manuals throughout the
thirteen locations across the U.S.
Director of Human Resources | Oak Mountain Energy, LLC | Pelham, AL
Green startup company in Mining and Processing operation with annual sales of $43M and production over 2.3M tons of
clean coal annually.
Collaboratively investigated best practice to reduced payroll processing costs, which resulted in a $12K annually savings
by outsourcing to ADP.
Business Manager | Long Branch Energy, Corp,| Danville, WV
Surface & Underground Mining Operation with 11 individual locations that produces over 22 Million tons of clean coal
EDUCATION & CREDENTIALS

SHRM: Human Resource Generalist Program

University of Charleston | Business
Southern West Virginia Community College | Drafting
Almeda University | Bachelor of Science in Business Management
Professional Training:
Blankenship & Seay Group | Accountability in Leadership | America Management Association | Finance & Accounting
for Managers | Jefferson State Community College | Safety, OSHA 10/30, Ergonomics, EEOC, EPA, ERISA, wage and
hour | High Focus Group | Lean Manufacturing & Kaizen Systems & 5S
Technical Proficiency: Microsoft of Suite:(Excel, Word, PowerPoint, Outlook), SAP, ADP HRIS Profile, ADP
Manufacturing, MIMCOM 3.10H, Bar Code Systems
References and letters recommendation available upon request.