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3 SEMESTER OPERATION

ASSIGNMENTS SCDL

RD
BUSINESS PROCESS REENGINEERING ASSIGNMENTS
LIST OF ATTEMPTED QUESTIONS AND ANSWERS True/False Question

Measurements are central to a fact based decision-making process. Correct Answer


True Your Answer True

Select The Blank Question Research activity is a ________ process. Correct Answer
Knowledge based Your Answer True/False Question Knowledge based

Slow changes & gradual improvement are the characteristics of BPR. Correct Answer
False Your Answer True

Multiple Choice Multiple Answer Question While developing a mission statement


which of the following are considered? Correct Answer Reviewing relevant policy ,
Reviewing applicable directive , Reviewing requirement/constraints Your Answer
Reviewing relevant policy , Reviewing applicable directive , Reviewing
requirement/constraints Select The Blank Question Presently maximum market of ERP
is captured by ________. Correct Answer SAP Your Answer SAP

Multiple Choice Multiple Answer Question Types of Resisting Behaviour are :Correct
Answer Terrorist , Critic , Skeptic Your Answer Terrorist , Critic , Skeptic

Multiple Choice Multiple Answer Question Pitfalls of ERP implementation are :-


Correct Answer Longer Implementation Times , Communication Gap , Inability to
support continuous improvement & change management Your Answer Longer
Implementation Times , Communication Gap , Inability to support continuous
improvement & change management Multiple Choice Multiple Answer Question What are
cultural attributes of an organization? Correct Answer Values , Beliefs Your
Answer True/False Question Values , Mission , Vision

Implementation of re-engineered project is done through pilot case. Correct Answer


True Your Answer True

Select The Blank Question A strong facilitator & experienced practitioner who
brings the methodology with him is ________. Correct Answer Role A Your Answer
Consultant

Multiple Choice Multiple Answer Question Scope of ERP includes :Correct Answer
Outbound Logistics , Operations , Sales & Marketing to Service Your Answer
Operations , Outbound Logistics , Sales & Marketing to Service

Multiple Choice Multiple Answer Question The techniques used for understanding the
current process are :Correct Answer Flow chart techniques , Fish bone diagram ,
Quality function deployment technique Your Answer Flow chart techniques , Fish
bone diagram , Quality function deployment technique Select The Blank Question
Every system has ________ that defines its scope of activities. Correct Answer
Boundary Your Answer Subsystem

Multiple Choice Single Answer


Question

Incremental change in the process is:-

Correct Answer Process Simplification Your Answer Process Simplification

Multiple Choice Multiple Answer Question ERP can be made effective by :Correct
Answer Performance assessment , Documentation , Training Your Answer Performance
assessment , Documentation , Training

Multiple Choice Single Answer Question Partner & Public is related to :Correct
Answer Environment Your Answer True/False Question Environment

EPC represents an event which triggers of a set of the functions & functions
culminate in events & so on. Correct Answer True Your Answer True

True/False Question

Success factor for BPR is a proper composition of reengineering team with in-depth
knowledge of the topic. Correct Answer True Your Answer True

Multiple Choice Single Answer Question Re-engineering projects targeting cross


functional business processes, but are contained within business unit are
called :Correct Answer Interventional Your Answer Intra functional

Select The Blank Question Make the process intimate with the preferences & habits
of ________. Correct Answer Participants Your Answer Participants
True/False Question

The process matrix illustrates process and information system dependencies.


Correct Answer False Your Answer False

True/False Question

Success factor for BPR is ensuring the involvement of the endusers. Correct Answer
True Your Answer True

Multiple Choice Single Answer Question All Barriers to BPR implementation success
are the results of :Correct Answer Root Causes Your Answer Root Causes

Multiple Choice Multiple Answer Question Select the Operating Systems from the
following :Correct Answer Unix , Windows NT , IBM MVS Your Answer Unix , Windows
NT , IBM MVS

Multiple Choice Single Answer Question Process orientation means :Correct Answer
Organizing companies around their processes Your Answer Organizing companies
around their processes

Multiple Choice Single Answer Question BPR is rethinking of the business processes
to improve the speed, quality & output of :Correct Answer Product or Services Your
Answer True/False Question Product or Services

BPR & SCM are closely linked with each other.

Correct Answer True Your Answer True


Multiple Choice Single Answer Question The BPR activities are used in conjunction
with :Correct Answer Workflow Analysis Your Answer Workflow Analysis

Match The Following Question DSS TPS MIS KBS True/False Question

Correct Answer

Your Answer

Decision Support System Decision Support System Transaction Processing system


Transaction Processing system

Management Information Management Information System System Knowledge Based System


Knowledge Based System

Information Technology is one of the key tools employed in the change process.
Correct Answer True Your Answer True

Multiple Choice Single Answer Question The Barriers which are related to things &
regulations are called as :Correct Answer Hard Barriers Your Answer Hard Barriers

Multiple Choice Multiple Answer Question ERP can be made effective by :Correct
Answer Performance assessment , Documentation , Training Your Answer True/False
Question Performance assessment , Documentation , Training

The critic communicates openly & demonstrates constructive behaviour towards the
project goals. Correct Answer True Your Answer True
Select The Blank Question Breakthrough Results in search for & the implementation
of radical change in business process are by ________. Correct Answer BPR Your
Answer BPR

Multiple Choice Single Answer Question A need to revisit the organization's vision
statement may be due to :Correct Answer Benchmarking Your Answer Benchmarking

Select The Blank Question BPR Stalward is ________. Correct Answer Dr. Juran Your
Answer Dr. Juran

Select The Blank Question Activities performed by top management level are called
as ________ activities Correct Answer Strategic Your Answer Strategic

Match The Following Question Saboteur Behaviour Critic Behaviour Skeptic Brhaviour
Terrorist Behaviour

Correct Answer Extremely Negative Open Communication Similar to Critic Warns


Everybody

Your Answer Extremely Negative Open Communication Similar to Critic Warns


Everybody

Multiple Choice Multiple Answer Question Designing new business process is


normally done by :Correct Answer Starting with clean slate. , Without taking into
account the legacy process , Suspending current rules/procedure Your Answer
Starting with clean slate. , Without taking into account the legacy process ,
Suspending current rules/procedure Multiple Choice Single Answer
Question

The Behaviour of Critic is :-

Correct Answer Open Your Answer Open

Multiple Choice Multiple Answer Question Hierarchical Levels are :Correct Answer
Top , Middle , Bottom Your Answer Top , Middle , Bottom

Multiple Choice Single Answer Question RFP stands for :Correct Answer Request For
Proposal Your Answer Request For Proposal

Multiple Choice Single Answer Question Which of the following technique can be
used for understanding the current process? Correct Answer Quality function
deployment technique Your Answer Quality function deployment technique

Multiple Choice Multiple Answer Question Which of the following are obstacle to
success of BPR project as par manganelli/Klein methodology? Correct Answer Time ,
Risk , Cost Your Answer Time , Risk , Cost

Select The Blank Question Cycle Time, Asset Turnover & Response Time goals are
achieved by ________. Correct Answer Velocity Goal Your Answer Velocity Goal

Select The Blank Question In a Re-engineering project the Third phase is ________.
Correct Answer Creating vision for new process Your Answer Creating vision for new
process
Select The Blank Question Print Media Clippings are produced by ________ Correct
Answer Media Partners Your Answer Media Partners
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Select The Blank Question Role A in BPR is
________ Correct Answer Facilitator Your Answer True/False Question Facilitator

The skeptic demonstrates a similar behaviour to the critic.

Correct Answer True Your Answer True/False Question True

The project should not be properly explained to the store managers. Correct Answer
False Your Answer False

Select The Blank Question Hard Barrier example could be ________. Correct Answer
Legal Obstacles Your Answer Legal Obstacles

Multiple Choice Single Answer Question EDP stands for :Correct Answer Electronic
Data Processing Your Answer Electronic Data Processing

Multiple Choice Single Answer Question Which statement identifies operations major
product and services, customers? Correct Answer Mission Your Answer Accounts

Select The Blank Question People Problems are called as ________


Correct Answer Soft Barriers Your Answer Soft Barriers

Multiple Choice Multiple Answer Question Characteristics of Tactical Information


systems are :Correct Answer Thinks about current , Information is in the form of
summary , Nature of data is somewhat unstructural Your Answer Thinks about current
, Information is in the form of summary , Information used for goal oriented
decision Match The Following Question Involvement & participation Over
sophistication Delivery of value Concentrate on Correct Answer Encourage Avoid
Priority Outputs Your Answer Encourage Avoid Priority Outputs

Multiple Choice Multiple Answer Question Application Systems Languages are


:Correct Answer ABAP/4 , VB , VC++ Your Answer True/False Question ABAP/4 , VB ,
VC++

Mission and vision are organizational attributes.

Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question Financial Motivations are :Correct Answer
Promotion , Incentive , Bonus Your Answer Incentive , Bonus

Multiple Choice Single Answer Question On which point there is similarity between
re-engineering and continuous improvement?
Correct Answer Time management Your Answer Type of change

Multiple Choice Single Answer Question Micro level reengineering deals in relation
to time frame which is :Correct Answer Short Your Answer Short

Select The Blank Question Increasing lead time is related to ________. Correct
Answer Purchase Process Your Answer True/False Question Purchase Process

To implement IT enabled SCM, it is necessary to reengineer the entire supply


chain. Correct Answer False Your Answer True

Select The Blank Question Quality Management Deployment Tool is ________. Correct
Answer TQM Your Answer True/False Question TQM

During implementation of re-engineered processes, top management should provide a


support. Correct Answer False Your Answer True

True/False Question

The introduction of a new information technology often changes the complex power
structure in an organization. Correct Answer True Your Answer True

Multiple Choice Single Answer


Question

Re-engineering projects bridging two or more business units, such as the company
acts customers and suppliers is :Correct Answer Inter-organizational Your Answer
Inter-organizational

Select The Blank Question Duration of strategic benchmarking program is


generally________. Correct Answer 4 to 6 months Your Answer 4 to 6 months

Select The Blank Question ________ are those things that the organization does
best. Correct Answer Core competencies Your Answer Core competencies

Multiple Choice Multiple Answer Question Guidelines for Business transformation


are :Correct Answer Map the current state of the organization & its business
processes , Chart out the desired goals , Develop high level process
specifications Your Answer Map the current state of the organization & its
business processes , Chart out the desired goals , Develop high level process
specifications Multiple Choice Multiple Answer Question Who are the process stake
holders? Correct Answer Customers , Suppliers , Higher authority Your Answer
Customers , Creditors , Suppliers

Multiple Choice Multiple Answer Question Characteristics of Business Process


are :Correct Answer Demands a set of tasks , Requires diverse resources , Desired
customer who can be a person or a group Your Answer Demands a set of tasks ,
Requires diverse resources , Desired customer who can be a person or a group
Multiple Choice Multiple Answer Question Parameters of Micro Level Re-engineering
are :Correct Answer Optimization , Short , Diverse
Your Answer

Optimization , Short , Diverse

Multiple Choice Multiple Answer Question Which questions are to be answered while
formulating vision statement? Correct Answer What business an organization want to
be in? , What organization's competitors do? , What organizations need to stay in
competition? Your Answer What business an organization want to be in? , What
organization's competitors do? , What organizations need to stay in competition?
True/False Question Values and beliefs are to be articulated to withstand in the
adversity. Correct Answer False Your Answer False

Multiple Choice Single Answer Question BPR means :Correct Answer Business Process
Re-engineering Your Answer Business Process Re-engineering

Select The Blank Question ________ weigh the efficiency and productivity by
characteristics of a process. Correct Answer PCM Your Answer PCM

Multiple Choice Single Answer Question Which technique is used when sufficient
number of cases are reported for purpose of comparision of re-engineering process?
Correct Answer Process benchmarking Your Answer Process benchmarking

Multiple Choice Single Answer Question Which of the following activity is included
in planning phase of re-engineering project? Correct Answer Defining scope and
boundaries of project Your Answer Conducting benchmarking

Multiple Choice Multiple Answer


Question

During Design Phase, the Top Management should :-

Correct Answer Listen , Respond , Feedback Your Answer Listen , Respond , Feedback

Select The Blank Question Due to process matrix all elements of process re-
engineering are understood in terms of their ________. Correct Answer Inter
relationship Your Answer Inter relationship

Multiple Choice Single Answer Question Companies undertaking BPR projects


typically look for :Correct Answer Drastic Improvements Your Answer Drastic
Improvements

Multiple Choice Multiple Answer Question Role of Consultant is :Correct Answer


Advisor , Leader , Facilitator Your Answer Advisor , Leader , Facilitator

Multiple Choice Single Answer Question Environment speaks about :Correct Answer
Partner & Public Your Answer Partner & Public

Multiple Choice Single Answer Question In TQC term, C stands for :Correct Answer
Culture Your Answer True/False Question Control

Choice of appropriate channel depends upon the type product or services to be


marketed, the volume involved. Correct Answer True Your Answer True
True/False Question

The responsibility of implementation of strategic plan can be delegated. Correct


Answer False Your Answer False

Match The Following Question Secondary Process Knowledge Process Key Process
Operational Process True/False Question

Correct Answer Maintenance

Your Answer Maintenance

Research & Development Research & Development Process supporting the mission of
company Manufacturing Process supporting the mission of company Manufacturing

Systems are composed of inter related and inter dependent sub systems. Correct
Answer True Your Answer True

Multiple Choice Multiple Answer Question Which of the following are the
derivatives of business system planning methodology? Correct Answer Information
system planning , Information requirement study Your Answer Information system
planning , Information requirement study

Multiple Choice Single Answer Question Cost reduction, customer satisfaction goals
should be included in :Correct Answer Vision statement Your Answer Vision
statement

Select The Blank Question Contents Management is related to ________. Correct


Answer Project Your Answer Project

Select The Blank


Question

In case of ________ people confront the project or the project gradually loses
commitment by upper management. Correct Answer Political Risk Your Answer
Political Risk

Multiple Choice Multiple Answer Question Integration Strategies are :Correct


Answer Information Integration , Decision Integration , Financial Integration Your
Answer Information Integration , Decision Integration , Financial Integration
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Single Answer Question
Critical questions are to be answered while formulating the :Correct Answer Vision
statement Your Answer Vision statement

Multiple Choice Multiple Answer Question Management of change includes :Correct


Answer Management of IT project , Management of people Your Answer Management of
IT project , Management of people , Management of re-engineering process

Select The Blank Question ________ BPR methodology has a source as a "Vsens".
Correct Answer Kodak Your Answer True/False Question Kodak

"Indicative thinking" technique is used for purpose of comparison of the re-


engineered process Correct Answer False Your Answer False

Multiple Choice Single Answer Question The Barriers which are related People
Problems are called as :Correct Answer Soft Barriers Your Answer Soft Barriers

Multiple Choice Multiple Answer Question Business processes should be re-


engineered to have in-built :Correct Answer Learning techniques , Renewal
techniques , Short feedback loops Your Answer Renewal techniques , Short feedback
loops Select The Blank Question Organization has to satisfy ________ for its
survival.
Correct Answer External customer Your Answer External customer

Select The Blank Question The process of ordering from a supplier is called as
________ process. Correct Answer Interorganised Your Answer Interorganised

Select The Blank Question ________ BPR methodology has a source as consultant with
academic background. Correct Answer Hammer/Champy Your Answer Hammer/Champy

Multiple Choice Single Answer Question Application Systems Language is :Correct


Answer ABAP 4 Your Answer ABAP 4

Multiple Choice Single Answer Question One of the Hard Barrier could be :Correct
Answer Legal Obstacles Your Answer Legal Obstacles

Multiple Choice Multiple Answer Question The Top Management should also ensure the
support of :Correct Answer Senior Managers , Stakeholders , Associates Your Answer
Senior Managers , Stakeholders , Associates

Select The Blank Question Internal Individual resistance is ________ Correct


Answer People Behaviour Your Answer Singular Behaviour

Multiple Choice Multiple Answer


Question

IT support order fulfillment process is :-

Correct Answer In sending & receiving the order , In checking the shipment status
on order , Exchange various types of forms Your Answer In sending & receiving the
order , In checking the shipment status on order , Exchange various types of forms
True/False Question The software selection process may not involve errors of
project content & project management. Correct Answer False Your Answer True/False
Question False

Synchronize the physical & virtual parts of the process is Synchronize Principle.
Correct Answer True Your Answer True

Match The Following Question Purchase Manager Production Manager HR Manager PPC
Manager True/False Question

Correct Answer Negotiator Leader Motivator Monitor

Your Answer Negotiator Leader Motivator Planner

The Business Re-engineering project does not require a new culture. Correct Answer
False Your Answer False

Multiple Choice Multiple Answer Question ERP life cycle consists of these steps
:Correct Answer ERP readiness assessment , Preparing the Organization for ERP ,
ERP feasibility study & business transformation Your Answer ERP readiness
assessment , Preparing the Organization for ERP , ERP feasibility study & business
transformation Multiple Choice Single Answer
Question

ERP system meet various demands effectively by bridging in technologies to support


the :Correct Answer Business Processes Your Answer Business Processes

Multiple Choice Multiple Answer Question Measure of process reengineering as a


"Velocity Goal" will be related to :Correct Answer Cycle Time Your Answer
True/False Question Asset Turnover , Response Time , Customer Satisfaction

Process orientation organize companies around their processes.

Correct Answer True Your Answer True

Multiple Choice Single Answer Question From a process view point, highest priority
in an organization is given to : Correct Answer Satisfaction of customer Your
Answer Satisfaction of customer

Multiple Choice Single Answer Question Which activity is performed during second
phase analysis of reengineering project? Correct Answer Conducting benchmarking
Your Answer Ensuring support of top management

Multiple Choice Multiple Answer Question Continuous improvement process consists


of :Correct Answer Carrying the process , Documentation of existing process ,
Establishing the measures Your Answer Documentation of existing process ,
Establishing the measures , Carrying the process Multiple Choice Single Answer
Question Raw materials, finished goods, WIP, spares etc. flow from vendor to
customer is called as :Correct Answer Value Flow Your Answer Value Flow
Multiple Choice Single Answer Question Marketing plans, dispatch plans, production
plans etc. from customer to vendor & vis-à-vis is termed as :Correct Answer
Information Flow Your Answer Information Flow

Select The Blank Question All Barriers to BPR implementation success are the
results of ________ Correct Answer Root Causes Your Answer True/False Question
Root Causes

Based on the feedback from the prototype, the business process is not redefined &
the instantiated within a business system. Correct Answer False Your Answer False

Multiple Choice Single Answer Question Delivery of product & services is :Correct
Answer Customer facing process Your Answer Customer facing process

Multiple Choice Multiple Answer Question Characteristics of operational


information systems are :Correct Answer Information is generated
regularly/repeatedly. , Information is in very detailed form , Source of data is
internal Your Answer Information is generated regularly/repeatedly. , Information
is in very detailed form , Source of data is internal Select The Blank Question In
BPR, you can manage E-Processes through ________. Correct Answer E-Commerce Your
Answer E-Commerce

Multiple Choice Multiple Answer Question Various vendors for ERP are :Correct
Answer SAP , Oracle , JD Edwards Your Answer SAP , Oracle , Microsoft
Select The Blank Question ________ is considered as point of similarity between
reengineering & continuous improvement project. Correct Answer Organizational
Change Your Answer True/False Question Organizational Change

Missing knowledge & skills regarding computers & computer applications might be
severe reasons for non-acceptance. Correct Answer True Your Answer True

True/False Question

The Information Technology cannot be faulty at all.

Correct Answer False Your Answer False

Multiple Choice Multiple Answer Question A business process re-engineering model


has main activities as :Correct Answer Business Definition , Process
Identification , Process Evaluation Your Answer Business Definition , Process
Identification , Process Evaluation

Multiple Choice Single Answer Question The principle of 'organize around outcomes,
not tasks' means :Correct Answer Assigning one person or a team to accomplish a
task Your Answer Assigning one person or a team to accomplish a task

Select The Blank Question The view which integrates all views & also imparts the
logic dynamics of a process is called ________. Correct Answer Control View Your
Answer Function View

Multiple Choice Single Answer Question Management of change as a most important


task is in which step of BPR project? Correct Answer Implementation of re-
engineering project.
Your Answer True/False Question

Implementation of re-engineering project.

Business Processes are set of activities that transform a set of inputs into set
of outputs using people & tool. Correct Answer True Your Answer True

Match The Following Question Political Risks Financial Risks Technical Risks
Functional Risks True/False Question

Correct Answer People Resistance ROI IT Solution Organization Resistance

Your Answer People Resistance ROI IT Solution Organization Resistance

Customer identification is an end of process re-engineering efforts. Correct


Answer False Your Answer False

Multiple Choice Single Answer Question The purpose of strategic plan response to
the factors that are :Correct Answer Not within the organization's span of control
Your Answer Within the organization's span of control

Multiple Choice Multiple Answer Question Benefit paths of process re-engineering


in an organization are :Correct Answer Productivity , Quality , Velocity Your
Answer Productivity , Quality , Velocity

Select The Blank Question ________ BPR methodology has a source as "Academics".
Correct Answer Daven port
Your Answer

Kodak

Multiple Choice Multiple Answer Question To describe potential future from current
environment, organization uses :Correct Answer Reasoning techniques , Trend line
plotting , Simulation techniques Your Answer Trend line plotting , Simulation
techniques , Histogram sketching
1. Delivery of value 2. Concentrate on 3. Involvement & participation 4. Over
sophistication

1. Priority 2. Avoid 3. Encourage 4. Outputs 5. Remove 6. inputs

1. Knowledge Process 2. Key Process 3. Operational Process 4. Secondary Process

1. Research & Development 2. Get together 3. Maintenance 4. Manufacturing 5.


Informal Communication 6. Process supporting the mission of company

1. ROI 2. Process Levels 3. Micro Level 4. Macro Level

1. Micro & Macro 2. Short 3. Return of Investment 4. Long 5. Rate of Interest 6.


Retention

LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Multiple Answer Question
IT applications to improve business process are :Correct Answer In supporting
product development process , In supporting order fulfillment process , In
supporting logistical process Your Answer In supporting logistical process , In
supporting product development process , In supporting order fulfillment process
Select The Blank Question Simplification & Re-engineering can overlap together
from the ________ of an organization. Correct Answer Process Orientation Your
Answer Process Formation

Select The Blank Question ________ weigh the efficiency and productivity by
characteristics of a process. Correct Answer PCM Your Answer CTS

Multiple Choice Multiple Answer Question Guidelines for Business transformation


are :Correct Answer Map the current state of the organization & its business
processes , Chart out the desired goals , Develop high level process
specifications Your Answer Map the current state of the organization & its
business processes , Chart out the desired goals , Develop high level process
specifications True/False Question

Work should be broadened without sacrificing depth of expertise in strategic


areas. Correct Answer False Your Answer True

Multiple Choice Multiple Answer Question MRP II is associated with :Correct Answer
Men , Machine , Material Your Answer Men , Machine , Material

Multiple Choice Single Answer Question Strategic planning system if for the
:Correct Answer Future prediction situation Your Answer Future prediction
situation

Multiple Choice Single Answer Question Micro level reengineering deals in relation
to time frame which is :-
Correct Answer Short Your Answer Medium

Select The Blank Question Cycle Time, Asset Turnover & Response Time goals are
achieved by ________. Correct Answer Velocity Goal Your Answer Productivity Goal

Multiple Choice Single Answer Question Kaizen means :Correct Answer Continuous
Improvement Your Answer Continuous Improvement

Select The Blank Question Breakthrough Results in search for & the implementation
of radical change in business process are by ________. Correct Answer BPR Your
Answer BPR

Multiple Choice Single Answer Question Tactical systems maintains information


:Correct Answer In the form summary of data Your Answer In the form summary of
data

Multiple Choice Multiple Answer Question The Top Management should also ensure the
support of :Correct Answer Senior Managers , Stakeholders , Associates Your Answer
Senior Managers , Associates , Processes

Multiple Choice Multiple Answer Question Benefit paths of process re-engineering


in an organization are :Correct Answer Productivity , Quality , Velocity Your
Answer Productivity , Quality , Finance

Select The Blank


Question

________ BPR methodology has a source as "Consultant".

Correct Answer Manganelli/Klein Your Answer Manganelli/Klein

Multiple Choice Multiple Answer Question Application Systems Languages are


:Correct Answer ABAP/4 , VB , VC++ Your Answer VB , VC++ , ABAP/4

Multiple Choice Multiple Answer Question Critical Success factor in business


are :Correct Answer Cost reduction , Quality enhancement , Service improvement
Your Answer Cost reduction , Quality enhancement , Service improvement

Multiple Choice Single Answer Question Process orientation means :Correct Answer
Organizing companies around their processes Your Answer Organizing companies
around their processes

Multiple Choice Single Answer Question The BPR activities are used in conjunction
with :Correct Answer Workflow Analysis Your Answer True/False Question Workflow

A vision statement defines the future direction of the organization. Correct


Answer True Your Answer True

True/False Question

Success factor for BPR is a proper composition of reengineering team with in-depth
knowledge of the topic. Correct Answer True Your Answer True
Match The Following Question ERP Challenge 4 ERP Challenge 1 ERP Challenge 2 ERP
Challenge 3

Correct Answer Organizational Intervention Change Management Shifting from


Function to Process View

Your Answer Faith in Package Software Change Management Organizational


Intervention

Faith in Package Software Shifting from Function to Process View

Select The Blank Question In Kaizen, focus is on ________ Improvement. Correct


Answer Continuous Your Answer Continuous

Multiple Choice Multiple Answer Question Which of the following are the
derivatives of business system planning methodology? Correct Answer Information
system planning , Information requirement study Your Answer Information system
planning , continuous improvement system , Time & motion study

True/False Question

ERP software must not address all the enterprise needs of an organizational within
the social context in which the enterprise operates. Correct Answer False Your
Answer False

Select The Blank Question ________ are those things that the organization does
best. Correct Answer Core competencies Your Answer Business process

Multiple Choice Multiple Answer Question ERP can be made effective by :Correct
Answer Performance assessment , Documentation , Training
Your Answer

Performance assessment , Documentation , Training

Multiple Choice Multiple Answer Question Areas of Productivity Increase are


:Correct Answer Quality , Quantity , Rejection Level Your Answer Quality , IT ,
Rejection Level

Multiple Choice Multiple Answer Question Integration of re-engineering & process


improvement activities is done by :Correct Answer Sequencing change initiatives ,
Limiting the scope of work design , Undertaking improvement through innovation
Your Answer Sequencing change initiatives , Undertaking improvement through
innovation Multiple Choice Single Answer Question The Concept "Benefits to
Society" implies fulfillment of requirements of :Correct Answer Society Your
Answer Department

Select The Blank Question The process of ordering from a supplier is called as
________ process. Correct Answer Interorganised Your Answer True/False Question
Interorganised

Organization has both internal & external customers.

Correct Answer True Your Answer True

Multiple Choice Single Answer Question When the organisation has manufacturing
facilities at geographically dispersed locations , the local purchasing should be
done :Correct Answer By creating a database accessible to all the units on network
of approved vendors to facilitate the entire organization to negotiate contracts
Your Answer By individually creating purchase centers at each location
True/False Question

Business Processes are set of activities that transform a set of inputs into set
of outputs using people & tool. Correct Answer True Your Answer True

True/False Question

Understanding legacy and migration system impacts on the process re-engineering is


one of the uses of process mapping. Correct Answer True Your Answer True

True/False Question

The Business Re-engineering project does not require a new culture. Correct Answer
False Your Answer False

Match The Following Question

Correct Answer

Your Answer KBS EDP MIS DSS

ERP's Logical Extension 4 KBS ERP's Logical Extension 1 EDP ERP's Logical
Extension 2 MIS ERP's Logical Extension 3 DSS

Multiple Choice Multiple Answer Question While developing a mission statement


which of the following are considered? Correct Answer Reviewing relevant policy ,
Reviewing applicable directive , Reviewing requirement/constraints Your Answer
Reviewing relevant policy , Reviewing applicable directive , Reviewing
requirement/constraints Select The Blank Question Partner & Public is related to
________. Correct Answer Environment Your Answer Organization
Select The Blank Question Internal Resistance is ________ Correct Answer Manager
Your Answer Manager

Multiple Choice Single Answer Question Role C in BPR is as a :Correct Answer


Member Your Answer True/False Question Expert

The project should not be properly explained to the store managers. Correct Answer
False Your Answer False

True/False Question

Former experiences with the organizational projects forms the behaviour of people.
Correct Answer True Your Answer True

Multiple Choice Single Answer Question Structure & Culture is related to :Correct
Answer Organization Your Answer Organization

Multiple Choice Single Answer Question The Behaviour of Critic is :Correct Answer
Open Your Answer Open

Multiple Choice Single Answer Question All Barriers to BPR implementation success
are the results of :Correct Answer Root Causes
Your Answer

Root Causes

Select The Blank Question RFP is ________. Correct Answer Request For Proposal
Your Answer Request For Proposal
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Select The Blank Question Latest ISO 9001
is in the market since the Year ________. Correct Answer 2000 Your Answer 1990
True/False Question Organizational culture does not have any effect on re-
engineering project. Correct Answer False Your Answer False Select The Blank
Question In Kaizen, focus is on ________ Improvement. Correct Answer Continuous
Your Answer Continuous True/False Question There is a risk of project failing on
account of lack of resources. Correct Answer True Your Answer True Select The
Blank Question Every system has ________ that defines its scope of activities.
Correct Answer Boundary Your Answer Boundary Multiple Choice Single Answer
Question Goal may be defined as a specific component of :Correct Answer Business
Your Answer Business Multiple Choice Multiple Answer Question Which are the
objectives of business systems planning study? Correct Answer Determination of
information system priorities , Managing systems resources to support business
objectives Your Answer Determination of information system priorities , Managing
systems resources to support business objectives , Managing quality improvement
program , Improving relationship between functional and technical organization
unit Select The Blank Question A strategic plan generally should not take more
than ________ pages. Correct Answer Ten Your Answer Ten True/False
Question If the system is accessible from outside the organization, the people
within the organization may not mistrust the system. Correct Answer False Your
Answer False Select The Blank Question ________ are Business process oriented
information technology solutions either are not available or working. Correct
Answer Technical Risk Your Answer Functional Risk Select The Blank Question
________ BPR methodology has a source as "Academics". Correct Answer Daven port
Your Answer Daven port Multiple Choice Multiple Answer Question Pitfalls of ERP
implementation are :Correct Answer Longer Implementation Times , Communication Gap
, Inability to support continuous improvement & change management Your Answer
Delays of Supplier Payments , Longer Implementation Times , Communication Gap ,
Inability to support continuous improvement & change management True/False
Question Systems are composed of inter related and inter dependent sub systems.
Correct Answer True Your Answer True Multiple Choice Single Answer Question
Internal Individual resistance describes :Correct Answer People Behaviour Your
Answer People Behaviour Multiple Choice Multiple Answer Question Due to long-term
implementation of strategic plan, leader has to guard against :Correct Answer
Frustration , Waning of enthusiasm , Commitment Your Answer Over enthusiasm ,
Frustration , Waning of enthusiasm , Commitment Multiple Choice Multiple Answer
Question When mission, customer base and the environment are properly considered,
strategic planning produces a plan which contains/make great stride forward
:Correct Answer A vision to guide decision making , Situation analysis used to
develop annual business plan , Break through objectives
Your Answer Profit and loss statement , Break through objectives , A vision to
guide decision making , Situation analysis used to develop annual business plan
Multiple Choice Multiple Answer Question Who governs the conduct in an
organization? Correct Answer Values , Beliefs Your Answer Values , Beliefs ,
Mission , Ethics Select The Blank Question ________ BPR methodology has a source
as a "Vsens". Correct Answer Kodak Your Answer Kodak Multiple Choice Multiple
Answer Question Which of the following are obstacle to success of BPR project as
par manganelli/Klein methodology? Correct Answer Time , Risk , Cost Your Answer
Time , Risk , Cost , Culture True/False Question Work should be broadened without
sacrificing depth of expertise in strategic areas. Correct Answer False Your
Answer True Multiple Choice Single Answer Question Example of Internal Resistance
is :Correct Answer Manager Your Answer Manager Select The Blank Question The
number of core processes should be kept to ________. Correct Answer Minimum Your
Answer Minimum Multiple Choice Single Answer Question Micro level reengineering
deals in relation to time frame which is :Correct Answer Short Your Answer Short
Multiple Choice Single Answer Question RFP stands for :Correct Answer Request For
Proposal Your Answer Request For Proposal True/False
Question Transportation cost, Transport made choice, capacity, location, routing,
the schedules of distribution. Correct Answer True Your Answer True Match The
Following Question Correct Answer Your Answer Integrative Coordination between
tasks & process Coordination between tasks & process Automational Elimination
human labour Elimination human labour Sequential Changing process sequence
Changing process sequence Analytical Improving analysis of information Improving
analysis of information Multiple Choice Multiple Answer Question Managing E-
Processes consists of :Correct Answer ERP , E-Commerce , E-Governance Your Answer
ERP , E-Commerce , Education , E-Governance True/False Question The project should
not be properly explained to the store managers. Correct Answer False Your Answer
False Multiple Choice Multiple Answer Question Scope of ERP includes :Correct
Answer Operations , Outbound Logistics , Sales & Marketing to Service Your Answer
Financial Strength , Operations , Outbound Logistics , Sales & Marketing to
Service Select The Blank Question Hard Barrier example could be ________. Correct
Answer Legal Obstacles Your Answer Legal Obstacles Multiple Choice Multiple Answer
Question Areas of Cost Reduction are :Correct Answer Materials , Machines ,
Quality Your Answer Materials , Machines , Investment Multiple Choice Single
Answer Question A process matrix shows the relationship between :Correct Answer
Business process & organizational entities
Your Answer Business process & organizational entities True/False Question Missing
knowledge & skills regarding computers & computer applications might be severe
reasons for non-acceptance. Correct Answer True Your Answer True Multiple Choice
Single Answer Question Who identify the manner in which the organisation will
carry out mission? Correct Answer Value and beliefs Your Answer Value and beliefs
Multiple Choice Multiple Answer Question Steps involved in BPR Project are
:Correct Answer Project Preparation , Redesign of Processes , Implement of new
Processes Your Answer Project Preparation , Redesign of Processes , Implement of
new Processes , Training Multiple Choice Multiple Answer Question The results of
SWOT analysis are used to develop :Correct Answer Breakthrough objectives in
strategic plan , Business plan , Process reengineering plan Your Answer Continuous
improvement , Breakthrough objectives in strategic plan , Business plan , Process
re-engineering plan Multiple Choice Single Answer Question Internal Group
resistance describes :Correct Answer Group Behaviour Your Answer Group Behaviour
Multiple Choice Single Answer Question Following is one of the example of managing
demand :Correct Answer Demand Generation Your Answer Investment Select The Blank
Question In Micro level reengineering, the performance focus is ________. Correct
Answer Financial Your Answer Technical True/False Question A completely new
computer application system need not be tested thoroughly. Correct Answer False
Your Answer False Select The Blank Question ________ is the operational process.
Correct Answer Procurement of raw material Your Answer Procurement of raw material
Multiple Choice Single Answer Question The BPR activities are used in conjunction
with :Correct Answer Workflow Analysis Your Answer Workflow Multiple Choice
Multiple Answer Question Parameters of Micro Level Re-engineering are :Correct
Answer Optimization , Short , Diverse Your Answer Optimization , Short , Diverse ,
Technology True/False Question Former experiences with the organizational projects
forms the behaviour of people. Correct Answer True Your Answer True Multiple
Choice Single Answer Question Organization speaks about :Correct Answer Structure
& Culture Your Answer Contents Management Match The Following Question Correct
Answer Your Answer ERP Challenge 4 Organizational Intervention Faith in Package
Software ERP Challenge 1 Change Management Change Management ERP Challenge 2
Shifting from Function to Process View Organizational Intervention ERP Challenge 3
Faith in Package Software Shifting from Function to Process View Multiple Choice
Single Answer Question Application Systems Language is :Correct Answer ABAP 4 Your
Answer ABAP 4
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Single Answer Question
Application Systems Language is :Correct Answer ABAP 4 Your Answer ABAP 4 Multiple
Choice Single Answer Question BPR is rethinking of the business processes to
improve the speed, quality & output of :Correct Answer Product or Services Your
Answer Product or Services Multiple Choice Single Answer Question In a continuous
process improvement mode 4th step is Correct Answer Measure the performance Your
Answer Measure the performance Multiple Choice Multiple Answer Question In
Business system planning which of the following is done first? Correct Answer
Arrangement of the organization from an information management respective. ,
Identification of process for successfully accomplish there mission Your Answer
Arrangement of the organization from an information management respective. ,
Identification of process for successfully accomplish there mission Select The
Blank Question Objectives are characterized by ________ things. Correct Answer
Four Your Answer Four Multiple Choice Multiple Answer Question Which are the
objectives of business systems planning study? Correct Answer Determination of
information system priorities , Managing systems resources to support business
objectives Your Answer Determination of information system priorities , Managing
systems resources to support business objectives Select The Blank Question Cycle
Time, Asset Turnover & Response Time goals are achieved by ________. Correct
Answer Velocity Goal Your Answer Velocity Goal True/False Question Measurements
are central to a fact based decision-making process. Correct Answer True Your
Answer True Select The Blank Question Activities performed by top management level
are called as ________ activities Correct Answer Strategic Your Answer Strategic
Multiple Choice Multiple Answer Question Scope of ERP includes :Correct Answer
Operations , Outbound Logistics , Sales & Marketing to Service Your Answer
Operations , Outbound Logistics , Sales & Marketing to Service
Multiple Choice Single Answer Question Inclusion of customers in the planning
process increases :Correct Answer Confidence level of strategic plan Your Answer
Service level of strategic plan Multiple Choice Single Answer Question
Organization speaks about :Correct Answer Structure & Culture Your Answer
Structure & Culture True/False Question Business Processes are set of activities
that transform a set of inputs into set of outputs using people & tool. Correct
Answer True Your Answer True Multiple Choice Multiple Answer Question
Characteristics of Business Process are :Correct Answer Demands a set of tasks ,
Requires diverse resources , Desired customer who can be a person or a group Your
Answer Demands a set of tasks , Requires diverse resources , Desired customer who
can be a person or a group Multiple Choice Single Answer Question Delivery of
product & services is :Correct Answer Customer facing process Your Answer Customer
facing process Select The Blank Question Co-ordinating between tasks and process
is the ________ impact of IT on process innovation. Correct Answer Integrative
Your Answer Integrative Multiple Choice Multiple Answer Question Financial
Motivations are :Correct Answer Promotion , Incentive , Bonus Your Answer
Promotion , Incentive , Bonus Multiple Choice Single Answer Question Business
system planning study involves how many number of steps? Correct Answer Five Your
Answer Five Multiple Choice Single Answer Question A Major Principle & Tactics for
Reconfiguring around Processes was :Correct Answer Orchestrate Your Answer
Orchestrate Select The Blank Question QMS means Quality Management ________.
Correct Answer System Your Answer System Multiple Choice Single Answer Question
From a process view point, highest priority in an organization is given to :
Correct Answer Satisfaction of customer
Your Answer Satisfaction of customer Select The Blank Question In a Re-engineering
project the Third phase is ________. Correct Answer Creating vision for new
process Your Answer Creating vision for new process Multiple Choice Single Answer
Question Project speaks about :Correct Answer Contents Management Your Answer
Contents Management True/False Question Level of changes is incremental in
continuous improvement. Correct Answer True Your Answer True Multiple Choice
Single Answer Question Which is the first communication in re-engineering project?
Correct Answer Vision statement Your Answer Vision statement True/False Question
The process matrix illustrates process and information system dependencies.
Correct Answer False Your Answer False Multiple Choice Multiple Answer Question
Benefit paths of process re-engineering in an organization are :Correct Answer
Productivity , Quality , Velocity Your Answer Productivity , Quality , Velocity
True/False Question Values and beliefs are to be articulated to withstand in the
adversity. Correct Answer False Your Answer False Multiple Choice Single Answer
Question Which statement takes into account the available resource of an
organisation? Correct Answer Mission Your Answer Mission Select The Blank Question
A strategic plan generally should not take more than ________ pages. Correct
Answer Ten Your Answer Ten True/False Question Work should be broadened without
sacrificing depth of expertise in strategic areas. Correct Answer False Your
Answer False Multiple Choice Multiple Answer Question During Design Phase, the Top
Management should :Correct Answer Listen , Respond , Feedback Your Answer Listen ,
Respond , Feedback
Select The Blank Question Quality Management Deployment Tool is ________. Correct
Answer TQM Your Answer TQM Multiple Choice Multiple Answer Question Distribution
Strategy can be applied for these issues :Correct Answer Channel Selection ,
Supply Chain Configuration , Distribution Planning Your Answer Channel Selection ,
Supply Chain Configuration , Distribution Planning Multiple Choice Multiple Answer
Question Critical Success factor in business are :Correct Answer Cost reduction ,
Quality enhancement , Service improvement Your Answer Cost reduction , Quality
enhancement , Service improvement True/False Question A closed system get the feed
back from the external environment. Correct Answer False Your Answer False Match
The Following Question Correct Answer Your Answer Secondary Process Maintenance
Maintenance Knowledge Process Research & Development Research & Development Key
Process Process supporting the mission of company Process supporting the mission
of company Operational Process Manufacturing Manufacturing Select The Blank
Question RFP is ________. Correct Answer Request For Proposal Your Answer Request
For Proposal Multiple Choice Single Answer Question Prioritization of customer
requirement is done through :Correct Answer Customer's interview Your Answer
Customer's feedback Select The Blank Question ________ is the starting point for
process reengineering efforts. Correct Answer Customer identification Your Answer
Customer identification True/False Question Organization has both internal &
external customers. Correct Answer True Your Answer True Match The Following
Question Correct Answer Your Answer
ERP Challenge 4 Organizational Intervention Organizational Intervention ERP
Challenge 1 Change Management Change Management ERP Challenge 2 Shifting from
Function to Process View Shifting from Function to Process View ERP Challenge 3
Faith in Package Software Faith in Package Software True/False Question The
introduction of a new information technology often changes the complex power
structure in an organization. Correct Answer True Your Answer True True/False
Question A business process is defined as "a set of logically related tasks
performed to achieve a desired business outcome". Correct Answer True Your Answer
True Multiple Choice Single Answer Question Activities performed by middle
management is :Correct Answer Strategic activities Your Answer Tactical activities
Select The Blank Question Breakthrough Results in search for & the implementation
of radical change in business process are by ________. Correct Answer BPR Your
Answer BPR Multiple Choice Multiple Answer Question Integration Strategy is
related to :Correct Answer Information Integration , Decision Integration ,
Financial Integration Your Answer Information Integration , Decision Integration ,
Financial Integration
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Single Answer Question Who
identify the manner in which the organisation will carry out mission? Correct
Answer Value and beliefs Your Answer Vision

Multiple Choice Single Answer Question The Behaviour of Critic is :Correct Answer
Open Your Answer Destructive

Multiple Choice Multiple Answer Question Types of Resisting Behaviour are :Correct
Answer Terrorist , Critic , Skeptic Your Answer Terrorist , Critic , Skeptic

Multiple Choice Multiple Answer Question Areas of Productivity Increase are


:Correct Answer Quality , Quantity , Rejection Level Your Answer Quality , IT ,
Quantity

Select The Blank Question High success potentials flip side is called as ________.
Correct Answer High project risk Your Answer High project risk

Select The Blank Question ________ weigh the efficiency and productivity by
characteristics of a process. Correct Answer PCM Your Answer True/False Question
CTS

During implementation of re-engineered processes, top management should provide a


support.

Sem – 3rd

Business Process Re-engineering

1
Correct Answer False Your Answer True

Match The Following Question MIS Role A Role B Role C

Correct Answer

Your Answer

Management Information Management Information System System Strong Facilitator


Team Member Subject Expert Strong Facilitator Team Member Subject Expert

True/False Question

For successful implementation of ERP, it is necessary to carry out business


process re-engineering in the organization to derive full advantage from the ERP
system. Correct Answer True Your Answer True

Select The Blank Question A strong facilitator & experienced practitioner who
brings the methodology with him is ________. Correct Answer Role A Your Answer
Role A

Multiple Choice Multiple Answer Question Various Types of Risks are :Correct
Answer Technical , Financial , Functional Your Answer True/False Question
Technical , Financial , Functional

The skeptic demonstrates a similar behaviour to the critic.

Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question A business process re-engineering model


has main activities as :-

Sem – 3rd

Business Process Re-engineering

2
Correct Answer Business Definition , Process Identification , Process Evaluation
Your Answer Business Definition , Process Identification , Process Evaluation

Match The Following Question Saboteur Behaviour Critic Behaviour Skeptic Brhaviour
Terrorist Behaviour

Correct Answer Extremely Negative Open Communication Similar to Critic Warns


Everybody

Your Answer Extremely Negative Open Communication Similar to Critic Warns


Everybody

True/False Question

The Terrorists seems to constantly warn everybody regarding a negative outcome of


the project. Correct Answer True Your Answer True

True/False Question

Business Processes are set of activities that transform a set of inputs into set
of outputs using people & tool. Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question IT applications to improve business


process are :Correct Answer In supporting product development process , In
supporting order fulfillment process , In supporting logistical process Your
Answer In supporting product development process , In supporting order fulfillment
process , In supporting logistical process Multiple Choice Multiple Answer
Question BPR is required for which type of company? Correct Answer Manufacturing ,
IT , Process Your Answer Manufacturing , IT , All Departments

Multiple Choice Multiple Answer Question Which of the following points are
considered for similarities between re-engineering and continuous improvement?
Correct Answer Time investment , Organizational change

Sem – 3rd

Business Process Re-engineering

3
Your Answer

Time investment , Organizational change

Select The Blank Question ________ is considered as point of similarity between


reengineering & continuous improvement project. Correct Answer Organizational
Change Your Answer Organizational Change

Multiple Choice Single Answer Question Surveys, annual report, interviews are
potential sources for identifying :Correct Answer Future vision Your Answer
True/False Question Market research

Empowered employees can take decisions with speed.

Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question Who governs the conduct in an


organization? Correct Answer Beliefs , Values Your Answer Values , Beliefs

Multiple Choice Single Answer Question Integrated Information Systems built to


meet the Information & Decision needs of all the functional units of an enterprise
is referred as :Correct Answer ERP Your Answer ERP

Select The Blank Question In a Re-engineering project the Third phase is ________.
Correct Answer Creating vision for new process Your Answer True/False Question
Creating vision for new process

The software selection process may not involve errors of project content & project
management.

Sem – 3rd

Business Process Re-engineering

4
Correct Answer False Your Answer True

Select The Blank Question Research activity is a ________ process. Correct Answer
Knowledge based Your Answer Knowledge based

Multiple Choice Single Answer Question Who are located within the organisation?
Correct Answer Internal customers Your Answer Internal customers

Select The Blank Question Financial Year in India ends on ________. Correct Answer
31st March Your Answer 31st March

Select The Blank Question ________ is the starting point for process reengineering
efforts. Correct Answer Customer identification Your Answer Customer
identification

Multiple Choice Single Answer Question The BPR activities are used in conjunction
with :Correct Answer Workflow Analysis Your Answer True/False Question Workflow
Analysis

A completely new computer application system need not be tested thoroughly.


Correct Answer False Your Answer False

True/False Question

Based on the feedback from the prototype, the business process is not redefined &
the instantiated within a business system.

Sem – 3rd

Business Process Re-engineering

5
Correct Answer False Your Answer False

Select The Blank Question In BPR, you can manage E-Processes through ________.
Correct Answer E-Commerce Your Answer E-Commerce

Multiple Choice Single Answer Question Vision statement is a :Correct Answer


Framework that guides to choice that determine the nature & direction of an
organisation. Your Answer Statement that defines the cause of existence of an
organisation True/False Question

Work should be broadened without sacrificing depth of expertise in strategic


areas. Correct Answer False Your Answer True

True/False Question

The Information Technology cannot be faulty at all.

Correct Answer False Your Answer True

Multiple Choice Multiple Answer Question Continuous improvement process consists


of :Correct Answer Documentation of existing process , Establishing the measures ,
Carrying the process Your Answer Establishing the measures , Carrying the
process , Learning from others Multiple Choice Multiple Answer Question Critical
Success factor in business are :Correct Answer Cost reduction , Quality
enhancement , Service improvement Your Answer Cost reduction , Quality enhancement
, Service improvement

Multiple Choice Multiple Answer Question Managing E-Processes consists of :-

Sem – 3rd

Business Process Re-engineering

6
Correct Answer ERP , E-Commerce , E-Governance Your Answer ERP , E-Commerce , E-
Governance

Multiple Choice Single Answer Question Critical questions are to be answered while
formulating the :Correct Answer Vision statement Your Answer True/False Question
Mission statement

Process orientation organize companies around their processes.

Correct Answer True Your Answer True

Select The Blank Question Internal Resistance is ________ Correct Answer Manager
Your Answer Manager

Multiple Choice Single Answer Question Incremental change in the process


is:Correct Answer Process Simplification Your Answer Continuous improvement

Multiple Choice Single Answer Question Which process is not dominant in Business
Process Reengineering? Correct Answer Product development Your Answer Delivery of
goods

Multiple Choice Single Answer Question The Barriers which are related People
Problems are called as :Correct Answer Soft Barriers Your Answer Soft Barriers

Multiple Choice Single Answer Question QMS means :-

Sem – 3rd

Business Process Re-engineering

7
Correct Answer Quality Management System Your Answer Quality Management System

Sem – 3rd

Business Process Re-engineering

8
Business Process Re-engineering assgn :01: Sunil True/False Question Correct
Answer Your Answer Choice of appropriate channel depends upon the type product or
services to be marketed, the volume involved. True True

Multiple Choice Multiple Answer Question Customer service and supply chain process
covers :Correct Answer Your Answer Customer ordering and delivering , Forecasting
customer orders , Delivering product to distribution centers Forecasting customer
orders , Developing organisation to meet customer's needs , Customer ordering and
delivering

Multiple Choice Single Answer Question Activities performed by middle management


is :Correct Answer Your Answer Strategic activities Tactical activities

Multiple Choice Single Answer Question Business process oriented IT solutions


either are not available or working is termed as :Correct Answer Your Answer
Technical Risk Functional Risk

True/False Question Correct Answer Your Answer

A business process is defined as "a set of logically related tasks performed to


achieve a desired business outcome". True True

Select The Blank Question Internal Individual resistance is ________ Correct


Answer Your Answer People Behaviour People Behaviour

Multiple Choice Single Answer Question Which of the following is an Operating


System? Correct Answer Your Answer Unix Unix

Select The Blank 1 Business Process Re-engineering

Sem – 3rd
Question Correct Answer Your Answer

Make the process intimate with the preferences & habits of ________. Participants
Participants

True/False Question Correct Answer Your Answer

Values and beliefs are to be articulated to withstand in the adversity. False True

True/False Question Correct Answer Your Answer

Outside members of Vision team should not have knowledge about current process of
organization. True False

Multiple Choice Single Answer Question From a process view point, highest priority
in an organization is given to : Correct Answer Your Answer Satisfaction of
customer Satisfaction of customer

True/False Question Correct Answer Your Answer

To implement IT enabled SCM, it is necessary to reengineer the entire supply


chain. False True

Select The Blank Question BPR Stalward is ________. Correct Answer Your Answer Dr.
Juran Narasimha

True/False Question Correct Answer Your Answer

Success factor for BPR is ensuring the involvement of the end-users. True True

Multiple Choice Single Answer Question A Business process is a set of :-

Sem – 3rd

2 Business Process Re-engineering


Correct Answer Your Answer

Logically related tasks Logically related tasks

Match The Following Question Secondary Process Knowledge Process Key Process
Operational Process

Correct Answer Maintenance Research & Development

Your Answer Informal Communication Research & Development

Process supporting the mission of Process supporting the mission of company


company Manufacturing Manufacturing

Multiple Choice Multiple Answer Question Key Components of Supply Strain Strategy
are :Correct Answer Your Answer Manufacturing Management , Make or Buy Decisions ,
Capacity Management Make or Buy Decisions , Capacity Management , Purchase Orders

True/False Question Correct Answer Your Answer

The introduction of a new information technology often changes the complex power
structure in an organization. True True

Multiple Choice Single Answer Question Process orientation means :Correct Answer
Your Answer Organizing companies around their processes Organizing companies
around their processes

Select The Blank Question All Barriers to BPR implementation success are the
results of ________ Correct Answer Your Answer Root Causes Root Causes

Select The Blank Question Co-ordinating between tasks and process is the ________
impact of IT on process innovation. Correct Integrative Answer Your Answer
Integrative

Sem – 3rd

3 Business Process Re-engineering


Select The Blank Question Squeeze out waiting time in process links to create
value is ________ Principle. Correct Answer Your Answer Lose Wait Lose Wait

Multiple Choice Multiple Answer Question Integration Strategy is related to


:Correct Answer Your Answer Information Integration , Decision Integration ,
Financial Integration Information Integration , Decision Integration , Manpower
Demand

Select The Blank Question Breakthrough Results in search for & the implementation
of radical change in business process are by ________. Correct BPR Answer Your
Answer BPR

Multiple Choice Single Answer Question The Barriers which are related to things &
regulations are called as :Correct Answer Your Answer Hard Barriers Hard Barriers

Multiple Choice Multiple Answer Question Due to long-term implementation of


strategic plan, leader has to guard against :Correct Answer Your Answer
Frustration , Waning of enthusiasm , Commitment Over enthusiasm , Frustration ,
Waning of enthusiasm

True/False Question Correct Answer Your Answer

Transportation cost, Transport made choice, capacity, location, routing, the


schedules of distribution. True True

True/False Question Correct Answer Your Answer

Business objectives are delivered from customer needs & expectations. True False

Multiple Choice Single Answer Question BPR is search for & the implementation of
radical change in business process to achieve :4 Business Process Re-engineering

Sem – 3rd
Correct Answer Your Answer

Breakthrough Results Breakthrough Results

Multiple Choice Multiple Answer Question Inventory Strategy is related to :Correct


Answer Your Answer Demand Forecasting , Inventory Planning , Planning of Stocking
Facilities Demand Forecasting , Inventory Planning , Planning of Stocking
Facilities

Multiple Choice Single Answer Question Management of change as a most important


task is in which step of BPR project? Correct Answer Your Answer Implementation of
re-engineering project. Indentifying process for re-engineering

Select The Blank Question ________ is an indicator of current performance rates


when compared to a set of standards. Correct System feedback Answer Your Answer
Evaluation

Select The Blank Question Open ended statements of purpose to be used when
managers do not want to become entangled in specific, are called as ________.
Correct Goals Answer Your Answer Objectives

Multiple Choice Multiple Answer Question Who are the process stake holders?
Correct Answer Your Answer Customers , Suppliers , Higher authority Customers ,
Suppliers , Higher authority

Multiple Choice Multiple Answer Question Scope of ERP includes :Correct Answer
Your Answer Operations , Outbound Logistics , Sales & Marketing to Service
Operations , Outbound Logistics , Sales & Marketing to Service

Multiple Choice Multiple Answer Question Select the Operating Systems from the
following :Correct Answer Unix , Windows NT , IBM MVS

Sem – 3rd

5 Business Process Re-engineering


Your Answer

Unix , Windows NT , IBM MVS

Multiple Choice Multiple Answer Question Which are the objectives of business
systems planning study? Correct Answer Your Answer Determination of information
system priorities , Managing systems resources to support business objectives
Determination of information system priorities , Managing systems resources to
support business objectives , Managing quality improvement program

Multiple Choice Single Answer Question The papers released by Narasimham Committee
seeks to examine principles & different phases of :Correct Process Engineering
Answer Your Answer Process Engineering

Multiple Choice Single Answer Question Delivery of product & services is :Correct
Answer Your Answer Customer facing process Customer facing process

Multiple Choice Multiple Answer Question Executives can confirms their commitment
to a strategic planning programmed by :Correct Answer Your Answer Allocating
generous funds to program , Allocating assets high ranking , Placing a higher
priority on a given program Allocating generous funds to program , Allocating
assets high ranking , Placing a higher priority on a given program

Multiple Choice Single Answer Question Commonly used methodology in SAP R3


implementation is :Correct Answer Your Answer ARIS ARIS

True/False Question Correct Answer Your Answer

A mission statement defines the future direction of the organization. False True

Multiple Choice Single Answer Question A need to revisit the organization's vision
statement may be due to :Correct Answer Your Answer Benchmarking Strategic
planning

Sem – 3rd

6 Business Process Re-engineering


Multiple Choice Multiple Answer Question Steps involved in BPR Project are
:Correct Answer Your Answer Project Preparation , Redesign of Processes ,
Implement of new Processes Project Preparation , Redesign of Processes , Implement
of new Processes

Multiple Choice Single Answer Question Internal Group resistance describes


:Correct Answer Your Answer Group Behaviour Group Behaviour

Select The Blank Question With the help of ERP various modules it is possible to
improve the effectiveness & efficiency of ________. Correct Entire Supply Chain
Answer Your Answer Entire Supply Chain

Sem – 3rd

7 Business Process Re-engineering


LIST OF ATTEMPTED QUESTIONS AND ANSWERS True/False Question

The project should not be properly explained to the store managers.

Correct Answer False Your Answer False

Match The Following Question Video Instant messaging Chat Bulletin Board

Correct Answer For tele-conferencing For real time exchange of notes & messages
Used to conduct toll-free conversation Used to post notices

Your Answer For tele-conferencing For real time exchange of notes & messages For
tele-communication Used to post notices

Multiple Choice Single Answer Question A Major Principle & Tactics for
Reconfiguring around Processes was :Correct Answer Orchestrate Your Answer
Orchestrate

Multiple Choice Multiple Answer Question Pitfalls of ERP implementation are


:Correct Answer Longer Implementation Times , Communication Gap , Inability to
support continuous improvement & change management Your Answer Delays of Supplier
Payments , Longer Implementation Times , Inability to support continuous
improvement & change management Multiple Choice Single Answer Question The flip
side of high success potentials is :Correct Answer High project risk Your Answer
Low project risk

Select The Blank Question ________ BPR methodology has a source as a "Vsens".
Correct Answer Kodak Your Answer Daven port

Multiple Choice Multiple Answer


Question

Steps involved in BPR Project are :-

Correct Answer Project Preparation , Redesign of Processes , Implement of new


Processes Your Answer Project Preparation , Redesign of Processes , Implement of
new Processes Multiple Choice Multiple Answer Question TQM is related to which
factor? Correct Answer Quality System , Management , Personnel Your Answer Quality
System , Management

Multiple Choice Multiple Answer Question Managing E-Processes consists of :Correct


Answer ERP , E-Commerce , E-Governance Your Answer ERP , E-Commerce

Multiple Choice Multiple Answer Question Due to long-term implementation of


strategic plan, leader has to guard against :Correct Answer Waning of enthusiasm ,
Frustration , Commitment Your Answer Over enthusiasm , Frustration , Waning of
enthusiasm

Multiple Choice Multiple Answer Question Customer Service Strategies are :Correct
Answer Service Needs , Cost of Service , Revenue Management Your Answer Service
Needs , Production Technology , Cost of Service

Multiple Choice Single Answer Question Cost reduction, customer satisfaction goals
should be included in :Correct Answer Vision statement Your Answer Mission
statement

Select The Blank Question In a Re-engineering project the Third phase is ________.
Correct Answer Creating vision for new process Your Answer Planning for transition

Select The Blank Question In Micro level reengineering, the performance focus is
________.
Correct Answer Financial Your Answer Technical

Multiple Choice Multiple Answer Question Areas of Productivity Increase are


:Correct Answer Quality , Quantity , Rejection Level Your Answer Quality , IT ,
Quantity

Multiple Choice Single Answer Question Commonly used methodology in SAP R3


implementation is :Correct Answer ARIS Your Answer PM Module

Multiple Choice Multiple Answer Question During Design Phase, the Top Management
should :Correct Answer Listen , Respond , Feedback Your Answer Listen , Respond ,
Feedback

Select The Blank Question Simplification & Re-engineering can overlap together
from the ________ of an organization. Correct Answer Process Orientation Your
Answer True/False Question Process Orientation

"Indicative thinking" technique is used for purpose of comparison of the re-


engineered process Correct Answer False Your Answer True

True/False Question

The process matrix illustrates process and information system dependencies.


Correct Answer False Your Answer True

Multiple Choice Single Answer Question Example of Internal Resistance is :Correct


Answer Manager
Your Answer

Vendor

Multiple Choice Single Answer Question Inclusion of customers in the planning


process increases :Correct Answer Confidence level of strategic plan Your Answer
Reliability of strategic plan

Select The Blank Question Breakthrough Results in search for & the implementation
of radical change in business process are by ________. Correct Answer BPR Your
Answer ERP

Multiple Choice Multiple Answer Question The Top Management should also ensure the
support of :Correct Answer Senior Managers , Stakeholders , Associates Your Answer
True/False Question Senior Managers , Associates , Processes

Financial integration implies that each of the participants has a financial stake
in operations of other participants. Correct Answer True Your Answer True

Multiple Choice Single Answer Question Which technique is used when sufficient
number of cases are reported for purpose of comparision of re-engineering process?
Correct Answer Process benchmarking Your Answer True/False Question Process
benchmarking

Transportation cost, Transport made choice, capacity, location, routing, the


schedules of distribution. Correct Answer True Your Answer True

True/False Question

Organizational culture does not have any effect on re-engineering project. Correct
Answer False Your Answer False
Multiple Choice Multiple Answer Question Learning objectives in BPR evolution of
BPR for E-Business are :Correct Answer Understand how web enabled e-business
change the nature of BPR , Understand how e-processes will be managed , Principles
& tactics for redesign Your Answer Understand how web enabled e-business change
the nature of BPR , Principles for organizational material requirement ,
Principles & tactics for redesign Select The Blank Question Hard Barrier example
could be ________. Correct Answer Legal Obstacles Your Answer External Resistance

Multiple Choice Single Answer Question In a continuous process improvement mode


4th step is Correct Answer Measure the performance Your Answer Identify &
implement the improvement

Match The Following Question Intellectual Analytical Geographical Integrative

Correct Answer Capturing the intellectual assets Improving analysis of information


Coordinating processes across the distances

Your Answer Capturing the intellectual assets Improving analysis of information


Coordinating processes across the distances

Coordination between tasks Coordination between tasks & process & process

Multiple Choice Single Answer Question Companies undertaking BPR projects


typically look for :Correct Answer Drastic Improvements Your Answer Drastic
Improvements

Multiple Choice Multiple Answer Question Application Systems Languages are


:Correct Answer ABAP/4 , VB , VC++ Your Answer VB , VC++
Multiple Choice Single Answer Question Resistance against indoctrination & power
usage is termed as :Correct Answer Type B Resistance Your Answer Type B Resistance

Multiple Choice Multiple Answer Question Parameters of Micro Level Re-engineering


are :Correct Answer Optimization , Short , Diverse Your Answer True/False Question
Optimization , Diverse , Technology

Measurements are central to a fact based decision-making process.

Correct Answer True Your Answer True/False Question True

Process re-engineering efforts should be guided by values and beliefs. Correct


Answer False Your Answer True

Select The Blank Question The process of ordering from a supplier is called as
________ process. Correct Answer Interorganised Your Answer Interdepartmental

Multiple Choice Single Answer Question Raw materials, finished goods, WIP, spares
etc. flow from vendor to customer is called as :Correct Answer Value Flow Your
Answer Cash Flow

Select The Blank Question Cycle Time, Asset Turnover & Response Time goals are
achieved by ________. Correct Answer Velocity Goal Your Answer Productivity Goal

Select The Blank


Question

Open ended statements of purpose to be used when managers do not want to become
entangled in specific, are called as ________. Correct Answer Goals Your Answer
Visions

Select The Blank Question Squeeze out waiting time in process links to create
value is ________ Principle. Correct Answer Lose Wait Your Answer True/False
Question Synchronize

Values and beliefs are to be articulated to withstand in the adversity.

Correct Answer False Your Answer True/False Question True

The Terrorists seems to constantly warn everybody regarding a negative outcome of


the project. Correct Answer True Your Answer True

Select The Blank Question In Kaizen, focus is on ________ Improvement. Correct


Answer Continuous Your Answer Quality

Multiple Choice Single Answer Question On which point there is similarity between
re-engineering and continuous improvement? Correct Answer Time management Your
Answer Type of change
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Select The Blank Question ________ BPR
methodology has a source as a "Vsens". Correct Answer Kodak Your Answer True/False
Question Hammer/Champy

Not to Capture information digitally at the source & propagate it through the
process is Digitize & Propagate Principle. Correct Answer False Your Answer True

Multiple Choice Multiple Answer Question During Design Phase, the Top Management
should :Correct Answer Listen , Respond , Feedback Your Answer Listen , Respond ,
Feedback

Multiple Choice Multiple Answer Question What are organizational attributes?


Correct Answer Mission , Vision Your Answer True/False Question Mission , Vision

The Business Re-engineering project does not require a new culture. Correct Answer
False Your Answer False

True/False Question

EPC represents an event which triggers of a set of the functions & functions
culminate in events & so on. Correct Answer True Your Answer True

Multiple Choice Single Answer Question From a process view point, highest priority
in an organization is
given to : Correct Answer Satisfaction of customer Your Answer Satisfaction of
customer

Multiple Choice Multiple Answer Question MRP II is associated with :Correct Answer
Men , Machine , Material Your Answer True/False Question Men , Machine , Material

Customer identification is an end of process re-engineering efforts. Correct


Answer False Your Answer False

Multiple Choice Single Answer Question Which of the following activity is not
included in planning phase of re-engineering project? Correct Answer Conducting
benchmarking Your Answer Conducting benchmarking

Select The Blank Question Hard Barrier example could be ________. Correct Answer
Legal Obstacles Your Answer Legal Obstacles

Select The Blank Question Print Media Clippings are produced by ________ Correct
Answer Media Partners Your Answer True/False Question Media Partners

Organization has both internal & external customers.

Correct Answer True Your Answer True


Multiple Choice Multiple Answer Question Keep the other Senior Managers & stake-
holders informed about :Correct Answer Project , Status , Obstacles Your Answer
Status , Obstacles

Multiple Choice Multiple Answer Question Sales and manufacturing business process
covers :Correct Answer Market/Marketing research , Stimulation of end users
interest , Developing customers partnership Your Answer Market/Marketing
research , Stimulation of end users interest , Developing customers partnership
Select The Blank Question ________ quantity the response and cycle time
characteristics of a process. Correct Answer PTM Your Answer PTM

Multiple Choice Single Answer Question Internal Individual resistance describes


:Correct Answer People Behaviour Your Answer People Behaviour

Multiple Choice Single Answer Question The BPR principles state that when an
inspector is inspecting goods the inspection report should be :Correct Answer Made
by the inspector himself to eliminate the probability of errors Your Answer Made
by the inspector himself to eliminate the probability of errors Select The Blank
Question Activities performed by top management level are called as ________
activities Correct Answer Strategic Your Answer Strategic

Multiple Choice Multiple Answer Question Pitfalls of ERP implementation are :-


Correct Answer Longer Implementation Times , Communication Gap , Inability to
support continuous improvement & change management Your Answer Longer
Implementation Times , Communication Gap , Inability to support continuous
improvement & change management Match The Following Question Political Risks
Financial Risks Technical Risks Functional Risks

Correct Answer People Resistance ROI IT Solution Organization Resistance

Your Answer People Resistance ROI IT Solution Organization Resistance

Multiple Choice Single Answer Question In a continuous process improvement mode


4th step is Correct Answer Measure the performance Your Answer Measure the
performance

Multiple Choice Single Answer Question Process orientation means :Correct Answer
Organizing companies around their processes Your Answer Organizing companies
around their processes

Select The Blank Question ________ is the operational process. Correct Answer
Procurement of raw material Your Answer Procurement of raw material

Multiple Choice Single Answer Question Micro level reengineering deals in relation
to time frame which is :Correct Answer Short Your Answer Short

Multiple Choice Single Answer Question Which of the following activity is included
in planning phase of re-engineering project?
Correct Answer Defining scope and boundaries of project Your Answer Defining scope
and boundaries of project

Select The Blank Question In Kaizen, focus is on ________ Improvement. Correct


Answer Continuous Your Answer Continuous

Multiple Choice Multiple Answer Question Characteristics of operational


information systems are :Correct Answer Information is generated
regularly/repeatedly. , Information is in very detailed form , Source of data is
internal Your Answer Information is generated regularly/repeatedly. , Information
is in very detailed form , Source of data is internal Multiple Choice Multiple
Answer Question Who governs the conduct in an organization? Correct Answer
Values , Beliefs Your Answer Values , Beliefs

Select The Blank Question ________ BPR methodology has a source as "Academics".
Correct Answer Daven port Your Answer True/False Question Daven port

The process matrix illustrates process and information system dependencies.


Correct Answer False Your Answer False

True/False Question

Process orientation organize companies around their processes.

Correct Answer True Your Answer True/False True


Question

Former experiences with the organizational projects forms the behaviour of people.
Correct Answer True Your Answer True

Multiple Choice Single Answer Question Only one Group consisting of


representatives from purchase, manufacturing, operation, finance etc. is :Correct
Answer Single Entity Your Answer Multiple Entity

Select The Blank Question In BPR, you can manage E-Processes through ________.
Correct Answer E-Commerce Your Answer E-Commerce

Multiple Choice Single Answer Question Reducing lead time is related to :Correct
Answer Procurement Process Your Answer Procurement Process

Multiple Choice Single Answer Question The Project does not yield the high ROI
expected is termed as :Correct Answer Financial Risk Your Answer Financial Risk

Multiple Choice Single Answer Question Which activity is performed during second
phase analysis of reengineering project? Correct Answer Conducting benchmarking
Your Answer Conducting benchmarking

Multiple Choice Multiple Answer Question Due to long-term implementation of


strategic plan, leader has to guard against :Correct Answer Frustration , Waning
of enthusiasm , Commitment Your Answer Frustration , Waning of enthusiasm
True/False Question

The fourth step in business system planning is the development of process map.
Correct Answer False Your Answer False

Multiple Choice Single Answer Question MIS stands for :Correct Answer Management
Information System Your Answer Management Information System

Multiple Choice Multiple Answer Question Continuous improvement process consists


of :Correct Answer Documentation of existing process , Establishing the measures ,
Carrying the process Your Answer Documentation of existing process , Establishing
the measures , Carrying the process Multiple Choice Multiple Answer Question The
results of SWOT analysis are used to develop :Correct Answer Breakthrough
objectives in strategic plan , Business plan , Process re-engineering plan Your
Answer Breakthrough objectives in strategic plan , Business plan , Process re-
engineering plan Multiple Choice Multiple Answer Question Which of the following
points are considered for similarities between re-engineering and continuous
improvement? Correct Answer Time investment , Organizational change Your Answer
Time investment , Organizational change

Select The Blank Question The view which integrates all views & also imparts the
logic dynamics of a process is called ________. Correct Answer Control View Your
Answer Organization View

Select The Blank Question The process of ordering from a supplier is called as
________ process.
Correct Answer Interorganised Your Answer Interorganised
1. TPS 2. MIS 3. KBS 4. DSS

1. Transaction Processing system 2. Transport Packaging System 3. Decision Support


System 4. Keen Behaviour System 5. Knowledge Based System 6. Management
Information System

1. Planning 2. Organising 3. Leading 4. Controlling

1. Acquiring human resources 2. Motivating & managing employees 3. Evaluating


performance 4. Establishing organisational goals 5. Improving continuously 6.
Radical redesign & process

39.

Various vendors for ERP are :-

a) b) c) d)

SAP Oracle JD Edwards Microsoft

1. Production Manager 2. HR Manager 3. PPC Manager 4. Purchase Manager

1. Planner 2. Leader 3. Creator 4. Motivator 5. Monitor 6. Negotiator


1. Geographically dispersed resources 2. Parallel activities 3. End customers 4.
Potential of people

1. Link 2. Centralised 3. At source 4. Speedy 5. Harness 6. Focus

1. Chat 2. Bulletin Board 3. Video 4. Instant messaging

1. For real time exchange of notes & messages 2. For tele-conferencing 3. To use
to revise document on computer 4. Used to conduct toll-free conversation 5. Used
to post notices 6. For tele-communication

1. Knowledge Process 2. Key Process 3. Operational Process 4. Secondary Process

1. Research & Development 2. Get together 3. Maintenance 4. Manufacturing 5.


Informal Communication 6. Process supporting the mission of company
1. ROI 2. Process Levels 3. Micro Level 4. Macro Level 4 2

1. Micro & Macro 2. Short 3. Return of Investment 4. Long 5. Rate of Interest 6.


Retention

LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Multiple Answer Question
IT applications to improve business process are :Correct Answer In supporting
product development process , In supporting order fulfillment process , In
supporting logistical process Your Answer In supporting logistical process , In
supporting product development process , In supporting order fulfillment process
Select The Blank Question Simplification & Re-engineering can overlap together
from the ________ of an organization. Correct Answer Process Orientation Your
Answer Process Formation

Select The Blank Question ________ weigh the efficiency and productivity by
characteristics of a process. Correct Answer PCM Your Answer CTS

Multiple Choice Multiple Answer Question Guidelines for Business transformation


are :Correct Answer Map the current state of the organization & its business
processes , Chart out the desired goals , Develop high level process
specifications Your Answer Map the current state of the organization & its
business processes , Chart out the desired goals , Develop high level process
specifications True/False
Question

Work should be broadened without sacrificing depth of expertise in strategic


areas. Correct Answer False Your Answer True

Multiple Choice Multiple Answer Question MRP II is associated with :Correct Answer
Men , Machine , Material Your Answer Men , Machine , Material

Multiple Choice Single Answer Question Strategic planning system if for the
:Correct Answer Future prediction situation Your Answer Future prediction
situation

Multiple Choice Single Answer Question Micro level reengineering deals in relation
to time frame which is :Correct Answer Short Your Answer Medium

Select The Blank Question Cycle Time, Asset Turnover & Response Time goals are
achieved by ________. Correct Answer Velocity Goal Your Answer Productivity Goal

Multiple Choice Single Answer Question Kaizen means :Correct Answer Continuous
Improvement Your Answer Continuous Improvement

Select The Blank Question Breakthrough Results in search for & the implementation
of radical change in business process are by ________. Correct Answer BPR Your
Answer BPR
Multiple Choice Single Answer Question Tactical systems maintains information
:Correct Answer In the form summary of data Your Answer In the form summary of
data

Multiple Choice Multiple Answer Question The Top Management should also ensure the
support of :Correct Answer Senior Managers , Stakeholders , Associates Your Answer
Senior Managers , Associates , Processes

Multiple Choice Multiple Answer Question Benefit paths of process re-engineering


in an organization are :Correct Answer Productivity , Quality , Velocity Your
Answer Productivity , Quality , Finance

Select The Blank Question ________ BPR methodology has a source as "Consultant".
Correct Answer Manganelli/Klein Your Answer Manganelli/Klein

Multiple Choice Multiple Answer Question Application Systems Languages are


:Correct Answer ABAP/4 , VB , VC++ Your Answer VB , VC++ , ABAP/4

Multiple Choice Multiple Answer Question Critical Success factor in business


are :Correct Answer Cost reduction , Quality enhancement , Service improvement
Your Answer Cost reduction , Quality enhancement , Service improvement

Multiple Choice Single Answer Question Process orientation means :Correct Answer
Organizing companies around their processes
Your Answer

Organizing companies around their processes

Multiple Choice Single Answer Question The BPR activities are used in conjunction
with :Correct Answer Workflow Analysis Your Answer True/False Question Workflow

A vision statement defines the future direction of the organization. Correct


Answer True Your Answer True

True/False Question

Success factor for BPR is a proper composition of reengineering team with in-depth
knowledge of the topic. Correct Answer True Your Answer True

Match The Following Question ERP Challenge 4 ERP Challenge 1 ERP Challenge 2 ERP
Challenge 3

Correct Answer Organizational Intervention Change Management Shifting from


Function to Process View

Your Answer Faith in Package Software Change Management Organizational


Intervention

Faith in Package Software Shifting from Function to Process View

Select The Blank Question In Kaizen, focus is on ________ Improvement. Correct


Answer Continuous Your Answer Continuous

Multiple Choice Multiple Answer Question Which of the following are the
derivatives of business system planning methodology?
Correct Answer Information system planning , Information requirement study Your
Answer Information system planning , continuous improvement system , Time & motion
study

True/False Question

ERP software must not address all the enterprise needs of an organizational within
the social context in which the enterprise operates. Correct Answer False Your
Answer False

Select The Blank Question ________ are those things that the organization does
best. Correct Answer Core competencies Your Answer Business process

Multiple Choice Multiple Answer Question ERP can be made effective by :Correct
Answer Performance assessment , Documentation , Training Your Answer Performance
assessment , Documentation , Training

Multiple Choice Multiple Answer Question Areas of Productivity Increase are


:Correct Answer Quality , Quantity , Rejection Level Your Answer Quality , IT ,
Rejection Level

Multiple Choice Multiple Answer Question Integration of re-engineering & process


improvement activities is done by :Correct Answer Sequencing change initiatives ,
Limiting the scope of work design , Undertaking improvement through innovation
Your Answer Sequencing change initiatives , Undertaking improvement through
innovation Multiple Choice Single Answer Question The Concept "Benefits to
Society" implies fulfillment of requirements of :Correct Answer Society Your
Answer Department
Select The Blank Question The process of ordering from a supplier is called as
________ process. Correct Answer Interorganised Your Answer True/False Question
Interorganised

Organization has both internal & external customers.

Correct Answer True Your Answer True

Multiple Choice Single Answ er Question When the organisation has manufacturing
facilities at geographically dispersed locations , the local purchasing should be
done :Correct Answer By creating a database accessible to all the units on network
of approved vendors to facilitate the entire organization to negotiate contracts
Your Answer By individually creating purchase centers at each location True/False
Question

Business Processes are set of activities that transform a set of inputs into set
of outputs using people & tool. Correct Answer True Your Answer True

True/ False Question

Understanding legacy and migration system impacts on the process re-engineering is


one of the uses of process mapping. Correct Answer True Your Answer True

True/False Question

The Business Re-engineering project does not require a new culture. Correct Answer
False Your Answer False

Match The Following


Question

Correct Answer

Your Answer KBS EDP MIS DSS

ERP's Logical Extension 4 KBS ERP's Logical Extension 1 EDP ERP's Logical
Extension 2 MIS ERP's Logical Extension 3 DSS

Multiple Choice Multiple Answer Question While developing a mission statement


which of the following are considered? Correct Answer Reviewing relevant policy ,
Reviewing applicable directive , Reviewing requirement/constraints Your Answer
Reviewing relevant policy , Reviewing applicable directive , Reviewing
requirement/constraints Select The Blank Question Partner & Public is related to
________. Correct Answer Environment Your Answer Organization

Select The Blank Question Internal Resistance is ________ Correct Answer Manager
Your Answer Manager

Multiple Choice Single Answer Question Role C in BPR is as a :Correct Answer


Member Your Answer True/False Question Expert

The project should not be properly explained to the store managers. Correct Answer
False Your Answer False

True/False
Question

Former experiences with the organizational projects forms the behaviour of people.
Correct Answer True Your Answer True

Multiple Choice Single Answer Question Structure & Culture is related to :Correct
Answer Organization Your Answer Organization

Multiple Choice Single Answer Question The Behaviour of Critic is :Correct Answer
Open Your Answer Open

Multiple Choice Single Answer Question All Barriers to BPR implementation success
are the results of :Correct Answer Root Causes Your Answer Root Causes

Select The Blank Question RFP is ________. Correct Answer Request For Proposal
Your Answer Request For Proposal

LIST OF ATTEMPTED QUESTIONS AND ANSWERS True/False Question

Activities performed at first line management level are called as tactical


activities. Correct Answer False Your Answer False
Multiple Choice Multiple Answer Question Which questions are to be answered while
formulating vision statement? Correct Answer What business an organization want to
be in? , What organization's competitors do? , What organizations need to stay in
competition? Your Answer Why the organization exists? , What business an
organization want to be in? Select The Blank Question External Resistance is
________. Correct Answer Supplier Your Answer Supplier

Select The Blank Question Co-ordinating between tasks and process is the ________
impact of IT on process innovation. Correct Answer Integrative Your Answer
Intellectual

Select The Blank Question Quality Management Deployment Tool is ________. Correct
Answer TQM Your Answer TQM

Multiple Choice Multiple Answer Question Who are the process stake holders?
Correct Answer Customers , Suppliers , Higher authority Your Answer True/False
Question Creditors , Suppliers , Higher authority

If the system is accessible from outside the organization, the people within the
organization may not mistrust the system. Correct Answer False Your Answer False

Multiple Choice Multiple Answer Question Integration Strategies are :-


Correct Answer Information Integration , Decision Integration , Financial
Integration Your Answer Information Integration , Decision Integration Multiple
Choice Single Answer Question Which process is not dominant in Business Process
Reengineering? Correct Answer Product development Your Answer Delivery of goods

Multiple Choice Multiple Answer Question What are cultural attributes of an


organization? Correct Answer Values , Beliefs Your Answer Values , Beliefs

Multiple Choice Single Answer Question Narasimham Committee for restructuring was
set up to deal with the issue of :Correct Answer Technology Upgradation Your
Answer True/False Question Technology Upgradation

Business transformation is taking place rapidly in the global economy. Correct


Answer True Your Answer True

Multiple Choice Single Answer Question From a process view point, highest priority
in an organization is given to : Correct Answer Satisfaction of customer Your
Answer Satisfaction of customer

Select The Blank Question ________ are Business process oriented information
technology solutions either are not available or working. Correct Answer Technical
Risk Your Answer General Project Risk
Match The Following Question BPR TQM TQC ISO

Correct Answer Business Process ReEngineering

Your Answer Business Process ReEngineering

Total Quality Management Total Quality Management Total Quality Control Total
Quality Control

International Organization International Organization for Standardization for


Standardization

Multiple Choice Multiple Answer Question What are organizational attributes?


Correct Answer Mission , Vision Your Answer Values , Beliefs

Multiple Choice Single Answer Question The Barriers which are related to things &
regulations are called as :Correct Answer Hard Barriers Your Answer Hard Barriers

Select The Blank Question Business Process re-engineering and TQM are ________.
Correct Answer Natural complements Your Answer Natural complements

Select The Blank Question Print Media Clippings are produced by ________ Correct
Answer Media Partners Your Answer Media Partners

Multiple Choice Single Answer Question The Organization is looking for solutions
outside its competence or project team is not performing, is termed as :Correct
Answer General Project Risk Your Answer Functional Risk
Multiple Choice Single Answer Question One of the Hard Barrier could be :Correct
Answer Legal Obstacles Your Answer Legal Obstacles

Multiple Choice Single Answer Question Process re-engineering efforts to be guided


by :Correct Answer Vision Your Answer Vision

Multiple Choice Multiple Answer Question Steps involved in BPR Project are
:Correct Answer Project Preparation , Redesign of Processes , Implement of new
Processes Your Answer Redesign of Processes , Implement of new Processes ,
Training Multiple Choice Multiple Answer Question Parameters of Micro Level Re-
engineering are :Correct Answer Optimization , Short , Diverse Your Answer
True/False Question Optimization , Diverse , Technology

Synchronize the physical & virtual parts of the process is Synchronize Principle.
Correct Answer True Your Answer False

True/False Question

Success factor for BPR is ensuring the involvement of the endusers. Correct Answer
True Your Answer False

Select The Blank Question Open ended statements of purpose to be used when
managers do not want to become entangled in specific, are called as ________.
Correct Answer Goals
Your Answer

Objectives

Multiple Choice Single Answer Question Prioritization of customer requirement is


done through :Correct Answer Customer's interview Your Answer Customer's feedback

Multiple Choice Single Answer Question Print Media Clippings are produced by
:Correct Answer Media Partners Your Answer True/False Question Media Partners

Choice of appropriate channel depends upon the type product or services to be


marketed, the volume involved. Correct Answer True Your Answer True

Select The Blank Question Every system has ________ that defines its scope of
activities. Correct Answer Boundary Your Answer True/False Question Subsystem

The software selection process may not involve errors of project content & project
management. Correct Answer False Your Answer True

Multiple Choice Single Answer Question Which is not a process re-designing


technique? Correct Answer Fish bone diagram Your Answer Benchmarking

Select The Blank Question The view which integrates all views & also imparts the
logic dynamics of a process is called ________.
Correct Answer Control View Your Answer Function View

Select The Blank Question The Narasimham Committee for Bank restructuring has
dealt in the Year ________. Correct Answer 1998 Your Answer 1998

Select The Blank Question The number of core processes should be kept to ________.
Correct Answer Minimum Your Answer Minimum

Match The Following Question Terrorist Behaviour Saboteur Behaviour Critic


Behaviour Skeptic Brhaviour

Correct Answer Warns Everybody Extremely Negative Open Communication Similar to


Critic

Your Answer Warns Everybody Extremely Negative Open Communication Similar to


Critic

Multiple Choice Multiple Answer Question Which of the following are process re-
designing technique & tools? Correct Answer Simulation , Indicative thinking Your
Answer True/False Question Simulation , Indicative thinking

A closed system get the feed back from the external environment. Correct Answer
False Your Answer False

Multiple Choice Multiple Answer Question Types of Resisting Behaviour are :-


Correct Answer Terrorist , Critic , Skeptic Your Answer Terrorist , Critic ,
Skeptic

Multiple Choice Multiple Answer Question Sales and manufacturing business process
covers :Correct Answer Market/Marketing research , Stimulation of end users
interest , Developing customers partnership Your Answer Market/Marketing
research , Stimulation of end users interest , Product design and manufacturing
True/False Question

Values and beliefs are cultural attributes of an organization.

Correct Answer True Your Answer True

Multiple Choice Single Answer Question A Business process is a set of :Correct


Answer Logically related tasks Your Answer True/False Question Logically related
tasks

The Information Technology cannot be faulty at all.

Correct Answer False Your Answer False

Multiple Choice Single Answer Question BPR & QMS are :Correct Answer Opposite Your
Answer Goes hand in hand

Multiple Choice Single Answer Question BPR means :Correct Answer Business Process
Re-engineering Your Answer Business Process Re-engineering

Multiple Choice Multiple Answer


Question

BPR principles advocate that the responsibilities should be reallocated between


:Correct Answer Organisation , Suppliers to organisation , Customers of
organisation Your Answer Organisation , Suppliers to organisation

LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Multiple Answer Question
Customer Service Strategies are :Correct Answer Cost of Service , Revenue
Management , Service Needs Your Answer Revenue Management , Service Needs , Cost
of Service

Multiple Choice Single Answer Question On which point there is similarity between
re-engineering and continuous improvement? Correct Answer Time management Your
Answer True/False Question Type of change

Not to Capture information digitally at the source & propagate it through the
process is Digitize & Propagate Principle. Correct Answer False Your Answer False

Multiple Choice Single Answer Question The papers released by Narasimham Committee
seeks to examine principles & different phases of :Correct Answer Process
Engineering Your Answer Process Engineering

Multiple Choice Single Answer Question Delivery of product & services is :Correct
Answer Customer facing process Your Answer Support process
Multiple Choice Single Answer Question Organization speaks about :Correct Answer
Structure & Culture Your Answer Partner & Public

Multiple Choice Single Answer Question A Successful Business case should have
thrust on which issue? Correct Answer Production Your Answer Production

Select The Blank Question Increasing lead time is related to ________. Correct
Answer Purchase Process Your Answer Purchase Process

Multiple Choice Single Answer Question In a continuous process improvement mode


4th step is Correct Answer Measure the performance Your Answer Measure the
performance

Multiple Choice Single Answer Question Which is the characteristics of mission-


driven organisation? Correct Answer Customer-centric Your Answer Directive

Multiple Choice Single Answer Question Cost reduction, customer satisfaction goals
should be included in :Correct Answer Vision statement Your Answer Policy document

Multiple Choice Multiple Answer Question Scope of ERP includes :-


Correct Answer Operations , Outbound Logistics , Sales & Marketing to Service Your
Answer Financial Strength , Operations , Sales & Marketing to Service Multiple
Choice Multiple Answer Question When mission, customer base and the environment
are properly considered, strategic planning produces a plan which contains/make
great stride forward :Correct Answer A vision to guide decision making , Situation
analysis used to develop annual business plan , Break through objectives Your
Answer A vision to guide decision making , Situation analysis used to develop
annual business plan , Break through objectives Multiple Choice Multiple Answer
Question Continuous improvement process consists of :Correct Answer Documentation
of existing process , Establishing the measures , Carrying the process Your Answer
Documentation of existing process , Establishing the measures , Carrying the
process Multiple Choice Single Answer Question Statement that defines the
existence of an organisation is a :Correct Answer Mission statement Your Answer
True/False Question Vision statement

Process orientation organize companies around their processes. Correct Answer True
Your Answer True

Multiple Choice Single Answer Question Which of the following activity is not
included in planning phase of re-engineering project? Correct Answer Conducting
benchmarking Your Answer Communicating need for change

Multiple Choice Multiple Answer Question IT support order fulfillment process


is :-
Correct Answer In sending & receiving the order , In checking the shipment status
on order , Exchange various types of forms Your Answer In checking the shipment
status on order , Exchange various types of forms , In sending & receiving the
order True/False Question Based on the feedback from the prototype, the business
process is not redefined & the instantiated within a business system. Correct
Answer False Your Answer False

Select The Blank Question Research activity is a ________ process. Correct Answer
Knowledge based Your Answer Operational

Multiple Choice Multiple Answer Question Financial Motivations are :Correct Answer
Promotion , Incentive , Bonus Your Answer True/False Question Promotion ,
Incentive , Bonus

A completely new computer application system need not be tested thoroughly.


Correct Answer False Your Answer False

Multiple Choice Multiple Answer Question Business processes should be re-


engineered to have in-built :Correct Answer Learning techniques , Renewal
techniques , Short feedback loops Your Answer Renewal techniques , Short feedback
loops , Oversophistication True/False Question Value statement is a snapshot of
what an organization wants to be.
Correct Answer False Your Answer False

Select The Blank Question Objectives are characterized by ________ things. Correct
Answer Four Your Answer True/False Question Four

EPC represents an event which triggers of a set of the functions & functions
culminate in events & so on. Correct Answer True Your Answer True

Select The Blank Question In Micro level reengineering, the performance focus is
________. Correct Answer Financial Your Answer True/False Question Manufacturing

For successful implementation of ERP, it is necessary to carry out business


process re-engineering in the organization to derive full advantage from the ERP
system. Correct Answer True Your Answer True

Multiple Choice Single Answer Question The Narasimham Committee for restructuring
has dealt in :Correct Answer Banking Sector Your Answer Banking Sector

Select The Blank Question ________ is the operational process. Correct Answer
Procurement of raw material
Your Answer

Product development

Select The Blank Question Due to process matrix all elements of process re-
engineering are understood in terms of their ________. Correct Answer Inter
relationship Your Answer Inter relationship

Multiple Choice Multiple Answer Question The techniques used for understanding the
current process are :Correct Answer Flow chart techniques , Fish bone diagram ,
Quality function deployment technique Your Answer Flow chart techniques , Fish
bone diagram , Brain harming Multiple Choice Multiple Answer Question Customer
service and supply chain process covers :Correct Answer Customer ordering and
delivering , Forecasting customer orders , Delivering product to distribution
centers Your Answer Customer ordering and delivering , Forecasting customer orders
, Developing organisation to meet customer's needs Multiple Choice Single Answer
Question In process improvement re-engineering project, the objective is :Correct
Answer Cost reduction Your Answer Cost reduction

Multiple Choice Multiple Answer Question A complex business process can be viewed
in terms of :Correct Answer Function , Data , Organization Your Answer
Organization

Select The Blank Question ________ BPR methodology has a source as "Academics".
Correct Answer Daven port Your Answer Hammer/Champy
Select The Blank Question A person performing interpersonal role in organisation
is a ________. Correct Answer Leader Your Answer Leader

Multiple Choice Multiple Answer Question Environmental impact are :Correct Answer
Air , Water , Sound Your Answer Air , Water , Sound

Multiple Choice Single Answer Question Which is the first communication in re-
engineering project? Correct Answer Vision statement Your Answer True/False
Question Vision statement

Financial integration implies that each of the participants has a financial stake
in operations of other participants. Correct Answer True Your Answer False

Match The Following Question MIS Role A Role B Role C

Correct Answer

Your Answer

Management Information Management Information System System Strong Facilitator


Strong Facilitator Team Member Subject Expert Team Member Subject Expert

Multiple Choice Single Answer Question Which technique is used when sufficient
number of cases are reported for purpose of comparision of re-engineering process?
Correct Answer Process benchmarking Your Answer True/False Question Creative
process redesign

Well educated non-destructive personalities, mostly express themselves in ways


that truly help a project outcome. Correct Answer True Your Answer True

True/False Question

The process matrix illustrates process and information system dependencies.


Correct Answer False Your Answer True

Select The Blank Question Activities performed by top management level are called
as ________ activities Correct Answer Strategic Your Answer True/False Question
Strategic

The business case should be a Elaborate & Long document.

Correct Answer False Your Answer True


LIST OF ATTEMPTED QUESTIONS AND ANSWERS True/False Question

Purchase department must keep PPC informed regarding lead time of different items
specially where lead times are extended. Correct Answer True Your Answer True

True/False Question

In order to complete a project on time, each critical activity need not be


completed in time. Correct Answer False Your Answer False

Select The Blank Question Because of uncertainty of activity timings, PERT


acquired a shape of ________ model. Correct Answer Probabilistic Your Answer
True/False Question Probabilistic

Flexibility and product variety are not inter-related with each other. Correct
Answer False Your Answer False

Multiple Choice Multiple Answer Question The 'G' group of GOLF analysis covers
items procurement from Government suppliers such as :Correct Answer STC , MMTC ,
Public Sector Undertaking Your Answer STC , MMTC , Public Sector Undertaking

Select The Blank Question Buying for C quantities should be made in ________
quantities . Correct Answer Large Your Answer Small
Select The Blank Question Of all the work measurement techniques the most widely
used techniques is________. Correct Answer Time study Your Answer Time study

Multiple Choice Single Answer Question Keeping available time per day constant, if
the desired production rate per day is to be doubled ,cycle time will be reduced
by :Correct Answer 0.5 Your Answer 0.5

Select The Blank Question In alternate routing, the delayed job may be routed to a
________ machine where rate of production is faster. Correct Answer Costlier Your
Answer New

Multiple Choice Single Answer Question Mass & flow production and process
production are categorized under :Correct Answer Continuous production Your Answer
Continuous production

Multiple Choice Single Answer Question The earliest start time of an activity
equals to earliest event time of :Correct Answer Tail event Your Answer Head event

Multiple Choice Single Answer Question If efficiency is more, the manufacturing


time required for completion of job would be generally :Correct Answer Less Your
Answer Less

Match The Following


Question Move order

Correct Answer

Your Answer

Transport material from Transport material from and to required work and to
required work centers centers Allocation of material required in connection with
shop order Allocation of material required in connection with shop order

Materials Order

Work Order Production Order

Bird's eye view of Order from contractor to production programme execute job
Reserve material required in connection with sales order Reserve material required
in connection with sales order

Multiple Choice Single Answer Question Development of additional vendors/suppliers


depends upon :Correct Answer Sales forecast Your Answer Sales forecast

Multiple Choice Single Answer Question The assignment method is also called as
:Correct Answer Hungarian Method Your Answer Hungarian Method

Multiple Choice Multiple Answer Question Material control function embraces a


following techniques :Correct Answer Make -or -buy decision , Pareto's analysis ,
Replenishment system Your Answer Make -or -buy decision , Replenishment system
Multiple Choice Multiple Answer Question Overtime can be avoided in many ways and
they are :Correct Answer Unrealistic delivery date , Acceptance of too many rush
order , Excessive machine breakdown Your Answer Acceptance of too many rush
order , Excessive machine breakdown , Insufficient manpower or machines Select The
Blank Question Lead time is ________ for different items.
Correct Answer Different Your Answer Different

Multiple Choice Multiple Answer Question The tooling data is prepared in respect
of following measuring instruments :Correct Answer Vernier caliper , Micrometer
screw gauge , Strain gauge Your Answer True/False Question Vernier caliper ,
Micrometer screw gauge , Strain gauge

The LOB technique is most appropriate for assembly operations involving number of
distinct components. Correct Answer True Your Answer True

Select The Blank Question If number of work stations is 8 and work content of all
stations is 32 , the cycle time would be ________. Correct Answer 4 Your Answer 4

Multiple Choice Multiple Answer Question The minimum requirements for application
software for line balancing are as follows :Correct Answer 1 Ghz processor , 1 Gb
hard Disk free memory , Windows or equivalent operating system. Your Answer 1 Ghz
processor , 1 Gb hard Disk free memory , Windows or equivalent operating system.
Multiple Choice Multiple Answer Question Detachable Card contain following
information :Correct Answer Quantity produced , Operation , Date of completion
Your Answer Quantity produced , Operation , Sequence of operation

Multiple Choice Single Answer Question The assembly work content [ Wi ] of the
i'th station having n work stations is given by :Correct Answer å Wi from i=1 to n
Your Answer True/False Question

Wi / n

Production Planning and Control makes the supervisor ineffective. Correct Answer
True Your Answer False

Select The Blank Question ________ are grouped so that their total time is
preferably equal to or little lesser than the time available each work station.
Correct Answer Tasks Your Answer Assembly lines

Multiple Choice Single Answer Question The work measurement and time study belong
to the following school of management :Correct Answer Scientific School of
management Your Answer Scientific School of management

Multiple Choice Multiple Answer Question Economic indicator for forecasting


fertilizer requirements are :Correct Answer Land under cultivation , Trends of
rainfall , Credit offered by banks Your Answer Land under cultivation , Trends of
rainfall , Credit offered by banks Multiple Choice Single Answer Question As the
quantity increases, the procurement cost :Correct Answer Reduces Your Answer Also
increases

Multiple Choice Multiple Answer Question To minimize total throughout time we are
required to minimize :Correct Answer Queuing , Idle time , Inventory Your Answer
Queuing , Idle time
Multiple Choice Multiple Answer Question Following are the factors which influence
tool life :Correct Answer Type of tool , Material it is required to operate upon ,
Operators efficiency Your Answer Type of tool , Material it is required to operate
upon , Operators efficiency Multiple Choice Single Answer Question What are the
customer's expectation from the supplier? Correct Answer Consistent good quality
of products Your Answer Consistent good quality of products

Multiple Choice Multiple Answer Question While communicating to customer on delays


in delivery following information should be given :Correct Answer Information on
identification of job , Reasons for delays , Revised date of delivery Your Answer
Reasons for delays , Revised date of delivery , Derailed production records Select
The Blank Question Job production requires ________ capital investment. Correct
Answer Lowest Your Answer High

Multiple Choice Multiple Answer Question To operate fixed order quantity system,
following parameters are required to be fixed:Correct Answer Minimum stock , Re-
order point , Standard reorder quantity Your Answer Minimum stock , Re-order point
, Breakeven point Match The Following Question End piece allowance Stock allowance
Machining allowance

Correct Answer Material insufficient to produce one piece Quantity to meet


requirement of spares Extra material

Your Answer Material insufficient to produce one piece Quantity to meet


requirement of spares Extra material
requirement Spoilage allowance Process rejection

requirement Process rejection

Select The Blank Question Work sampling is ________ Correct Answer Done at random
interval Your Answer Done continuously without interval

Select The Blank Question The information on the nature of tooling required for an
item can be obtained from its ________. Correct Answer Route sheet Your Answer
Route sheet

Multiple Choice Multiple Answer Question The main characteristics of jobbing


production are :Correct Answer Small production runs , Discontinuous flow of
materials , Disproportionate manufacturing cycle time Your Answer Small production
runs , Discontinuous flow of materials , Disproportionate manufacturing cycle time
Multiple Choice Single Answer Question Let us suppose that activity P & Q can not
start until activity R& S are completed. Activities P &Q are therefore :Correct
Answer Succeeding Your Answer Succeeding

Multiple Choice Single Answer Question Critical ratio equals to one indicates that
:Correct Answer Job is just on schedule and requires to be watched closely. Your
Answer Job is just on schedule and requires to be watched closely. True/False
Question Random fluctuation is addition of cyclical fluctuation and seasonal
fluctuation.
Correct Answer False Your Answer True/False Question True

Labour efficiency factor is applied after capacity requirement of equipment is


calculated. Correct Answer False Your Answer True

Select The Blank Question ________ is the specific instant of time that marks
start and end of activity. Correct Answer Event Your Answer True/False Question
Event

Increase in inventory carrying cost increases EOQ.

Correct Answer False Your Answer True/False Question True

A company where different personnel give conflicting delivery promises need to


improve its scheduling and processing function. Correct Answer True Your Answer
True

True/False Question

A type items are always vital under VED analysis.

Correct Answer False Your Answer True

LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Multiple Answer


Question

Purchase cost include :-

Correct Answer Excise , Packing and forwarding , Octroi Your Answer True/False
Question Excise , Octroi

Inspection operations is a part of process plan for a part.

Correct Answer True Your Answer True

Multiple Choice Single Answer Question Why customer is called the king? Correct
Answer Customer's orders gives us work Your Answer True/False Question Customer's
orders gives us work

To solve "n jobs - 3 machines" sequencing problem, the largest of time of any job
on the second machine must be smaller than or equal to the smallest time of any
job on first machine or third machine. Correct Answer True Your Answer True

True/False Question

Line staff can assist PPC by manufacturing some of their needs in their own shops
rather than making PPC to tool room or purchase. Correct Answer True Your Answer
False

Multiple Choice Single Answer Question Ordering of raw material is based on


:Correct Answer Sales forecast Your Answer Material availability

Multiple Choice Multiple Answer Question The queue time is intended to compensate
for the time
for which the job has to :Correct Answer Wait near the machines for its turn until
other jobs ahead of it are completed. , Lie after its completion till is picked up
and moved to next machine/work center. , Spend extra time due to emergent
situations Your Answer Wait near the machines for its turn until other jobs ahead
of it are completed. , Lie after its completion till is picked up and moved to
next machine/work center. , Wait until inspection and storage is completed.
Multiple Choice Multiple Answer Question In an organization, poor material
handling system may result in the following :Correct Answer Damage to
material/product , Delays in supply of material , Accidents while handling Your
Answer Damage to material/product , Delays in supply of material , Accidents while
handling True/False Question LOB is a manual planning and scheduling technique
similar in nature to MRP [Material Resource Planning]. Correct Answer True Your
Answer False

Multiple Choice Multiple Answer Question Standard time accounts for :Correct
Answer Contingency allowance , Operator's rating/efficiency , Tool change time
Your Answer Contingency allowance , Tool change time , Job splitting time
True/False Question As per a study on materials management practices, a typical
firm spends almost half of its rupee sales on goods purchased from vendors.
Correct Answer True Your Answer False

Select The Blank Question ________ analysis mainly helps to identify non-existing
items for which store keeps bin cards, wastes computer memory or wastes computer
stationary while preparing stores ledger.
Correct Answer MNG Analysis Your Answer SOS Analysis

Multiple Choice Single Answer Question If more variety is to be manufactured, the


manufacturing facilities would have to be :Correct Answer Commonised Your Answer
True/False Question Expanded

Work measurement is not useful for choosing between two alternate methods of
production. Correct Answer False Your Answer False

True/False Question

On completion of work the job card is returned to production planning and control
department for reference and record. Correct Answer False Your Answer True

True/False Question

Curve fitting method of statistical forecasting uses curve line approach. Correct
Answer False Your Answer True

Select The Blank Question ________ is a production line made up of operations that
form or change the physical or sometimes chemical characteristics of a product.
Correct Answer Fabrication line Your Answer Assembly line

Multiple Choice Single Answer Question Keeping procurement cost and carrying cost
constant, if annual usage of certain product becomes 4 times, the EOQ would be :-
Correct Answer Doubled Your Answer Halved

Multiple Choice Single Answer Question LOB technique was devised by US army in the
year :Correct Answer 1952 Your Answer True/False Question 1955

Transit time for manufactured items should be considered only when it is


insignificant. Correct Answer False Your Answer False

Multiple Choice Multiple Answer Question 5 jobs are to be processed on machines M1


and M2 , first on M1 and then on M2. The processing times in hours are as
follows.Find the sequence for 5 jobs that will minimize total elapsed time .also
find idle time & total elapsed time. Job Processing time [ hours ] Machine M1
Machine M2 1 5 2 2 1 6 8 9 7 6 3 8 5 10 4 Correct Answer 2-4-3-5-1 , Minimum time
28 hours , Idle time = 1 & 2 Hours for M1 & M2 respectively. Your Answer 2-4-3-5-1
, Minimum time 28 hours , Idle time = 1 & 2 Hours for M1 & M2 respectively.
Multiple Choice Multiple Answer Question SDE analysis is based on problems of
procurement namely :Correct Answer Non-availability , Scarcity , Longer lead time
Your Answer Non-availability , Scarcity , Longer lead time

Multiple Choice Multiple Answer Question In a mass production assembly shop


following work measurement techniques are used :Correct Answer Time study , Work
sampling , Production study Your Answer Time study , Production study , Analytical
estimating

Multiple Choice Multiple Answer


Question

Due to the following emergent events, the queue time has to compensate for the
time for which the job has to undergo an extra time :Correct Answer Tool
breakage , Job split up , Change in priorities Your Answer Tool breakage , Job
split up , Store inventory

Select The Blank Question Given the following data :- procurement cost per order =
Rs 30 ; frequency of ordering per year =4 ; number of suppliers = 3 . Form the
above data, total procurement cost would be Rs ________. Correct Answer 360 Your
Answer 40

Multiple Choice Multiple Answer Question In replenishment system, the fixed order
quantity system is also called by following names :Correct Answer Fixed order
system , Min-max system , Re-order point system Your Answer Fixed order system ,
Min-max system , Re-order point system Multiple Choice Single Answer Question
Given a decision for designing a line layout, major problem is subdividing a work
so that smooth flow can result. The subdivision process is called :Correct Answer
Line balancing Your Answer True/False Question Line balancing

In CPM, use of dummy activities is much essential .

Correct Answer False Your Answer False

Multiple Choice Multiple Answer Question The commonly used network techniques
other than PERT and CPM are as follows :Correct Answer MOSS [ Multi Operation
Scheduling System ] , PCS [ Project Control System ] , GERT [ Graphical Evaluation
Review Techniques ] Your Answer MOSS [ Multi Operation Scheduling System ] , PCS [
Project Control System ] , GERT [ Graphical Evaluation Review Techniques ] Match
The Following Question Work element

Correct Answer Smallest portion of work identified during the breakdown analysis
of the job. Arrangement of workstations where each workman performs a pre-
determined task on an incomplete unit which passes down the line of subsequent
unit until it is finished. Assigned location, zone, place or stage in assembly
where designated work is performed on part component of product.

Your Answer Smallest portion of work identified during the breakdown analysis of
the job. Arrangement of workstations where each workman performs a pre-determined
task on an incomplete unit which passes down the line of subsequent unit until it
is finished. Assigned location, zone, place or stage in assembly where designated
work is performed on part component of product.

Production line

Work Station

Station work content

Time required to Time after which a perform the designated finished product comes
amount of work at a off the production line. given work station and is obtained by
adding up time of work elements allotted to the work station.

Multiple Choice Multiple Answer Question Steps involved in process planning


include the following :Correct Answer Enlist feature influencing selection of
manufacturing process , Prepare sequence of basic operation , Write down route
sheet Your Answer Prepare sequence of basic operation , Write down route sheet ,
Indent requirement of tooling and fixtures Multiple Choice Single Answer Question
Effective capacity per period is calculated as :Correct Answer Multiplication of
net capacity with labour efficiency
Your Answer

Multiplication of net capacity by utilization index

Select The Blank Question Orders with ________ slack time remaining per operation
are run first. Correct Answer Shortest Your Answer Longest

Match The Following Question

Correct Answer

Your Answer Job time Processing time

Time taken by each job Processing time at each machine Time between starting of
first job and completion of last job Number of stages the job has to pass Time
during which the machine is standstill Elapsed time

Number of machines Idle time

Number of machines Job priority

Select The Blank Question LOB has advantage that it is more ________ oriented than
MRP. Correct Answer Customer Your Answer Practical

Multiple Choice Single Answer Question A company has 10 machines, working in two
shifts. Utilization index is 0.75 and shop efficiency is 80%. Effective capacity
hours for loading and scheduling are :Correct Answer 576 Your Answer 576

Multiple Choice Single Answer Question The cost involved in subcontracting some of
the operations of item outside the home plant is called :Correct Answer Outside
operations cost Your Answer Outdoor cost
Multiple Choice Multiple Answer Question LOB deals with :Correct Answer
Identification of crucial operations in a job , Establishment of schedules of
crucial operations , Attraction of attention of those who do not conform to the
schedule. Your Answer Identification of crucial operations in a job ,
Establishment of schedules of crucial operations , Attraction of attention of
those who do not conform to the schedule. Select The Blank Question ________items
should be excluded from ABC Analysis. Correct Answer Non-moving Your Answer
Seasonal

Multiple Choice Single Answer Question To keep facilities busy, waiting time due
to nonavailability of work should be kept at :Correct Answer Minimum . Your Answer
Minimum .

Multiple Choice Single Answer Question Installed capacity :Correct Answer Can be
equal to or less than licensed capacity Your Answer Can be equal to or less than
licensed capacity

Multiple Choice Single Answer Question Scheduling can be considered as a process


of :Correct Answer Fitting shop order into uncommitted time available for a
machine Your Answer Determining time required for each operation Select The Blank
Question Short term forecasts are for ________. Correct Answer Material Planning
Your Answer Material Planning

Select The Blank


Question

The ________ makes scheduling process simpler but does not provide economy in
manufacture. Correct Answer First-come-first scheduled Your Answer First-come-
first scheduled

Select The Blank Question Good quality and ________are the two main requirements
to secure maximum business from a customer. Correct Answer Competitive rates Your
Answer Competitive rates

Select The Blank Question Generally for ________ flow system, Heuristic method is
preferred. Correct Answer Intermittent Your Answer Continuous

Multiple Choice Single Answer Question Sequencing helps management to determine


the most economical job sequence the one that consumes minimum :Correct Answer
Elapsed time Your Answer Lead time
1. Can start at outset of a project 2. Can be performed simultaneously 3. Depend
on others 4. On which succeeding activities depend

1. End activities 2. Succeeding activities 3. Preceding activities 4. Concurrent


activities 5. Dummy activities 6. Initial activities

1. Linear programming method 2. Cycle time constraint 3. Task constraints 4.


Precedence constraints

1. Three types of constraints 2. Restrict number of tasks which can be assigned to


work stations 3. Find most efficient task 4. Make certain that task is assigned to
one station only 5. Establishes precedence relationships 6. Locates reverse
Precedence

1. Critical Path Analysis 2. Jonsons method 3. Critical Ratio Scheduling 4. Index


method

1. Schedule using priority numbers 2. Schedule of activities of project 3.


Allocating capacity for rush jobs 4. Loading and allocation of different jobs on
different machines 5. Establishing priorities among jobs 6. Optimal job sequence
for 2 machines n jobs

1. Work aid 2. Inspection aid 3. Machine aid 4. Consumable tools

1. Plug gauge 2. Vices 3. Taps 4. Grinding wheel 5. Lapping compound 6. Jigs

The number of times or a rate at which the inventory turns over is called
LIST OF ATTEMPTED QUESTIONS AND ANSWERS True/False Question

When shop floor scheduling problem larger than 3 machines arise the analytical
solution procedures leading to optimality are complex and difficult. Correct
Answer True Your Answer True

Multiple Choice Multiple Answer Question Total lead time is the summation of
following factors :Correct Answer Queue and transit time , Manufacturing time ,
Order preparation time Your Answer Manufacturing time , Delay time , Queue and
transit time Select The Blank Question Labour efficiency depends upon ________
Correct Answer Training and experience Your Answer Training and experience

Select The Blank Question The LOB technique is made more accurate and fast by
using ________. Correct Answer Computers Your Answer Log-tables

Select The Blank Question Process plan is the process of establishing the ________
and most economical path that each part is to follow from raw material stage to
finished product stage. Correct Answer Shortest Your Answer Optimum

Select The Blank Question ________reflects impact of money tied up in inventory.


Correct Answer Inventory turnover
Your Answer

Inventory turnover

Multiple Choice Multiple Answer Question The check list approach comprises of
following parameters :Correct Answer Each department head concerned with
efficiency of PPC function is given a set of questions to be answered. , The
department head has to answer in "Yes/no" format only , Each "Yes" answer gives
one negative score Your Answer Each department head concerned with efficiency of
PPC function is given a set of questions to be answered. , The department head has
to answer in "Yes/no" format only , Each "Yes" answer gives one negative score
Multiple Choice Single Answer Question In ABC analysis, the classification is
based on :Correct Answer Cumulative cost Your Answer Carrying cost

Multiple Choice Single Answer Question Find EOQ in Rs from the following data
:-Annual consumption = 20, 000 units, Ordering and receiving cost of material = Rs
20 per order, Annual carrying cost or storage cost = 10% of unit cost of material,
Cost of material = Rs 50. Correct Answer 20000 Your Answer 10000

Multiple Choice Single Answer Question Spares without which the system will not
work are categorized as :Correct Answer Vital Your Answer Vital

Match The Following Question Order quantity

Correct Answer Factor influencing process planning

Your Answer Factor influencing process planning Special purpose machines

Machine capacity chart Dimensional accuracy


Mass production

Special purpose machines Compare alternative processes

General purpose machines with special toolings Break even analysis

Standard elemental time data True/False Question

C type items would never be vital under VED analysis.

Correct Answer False Your Answer True/False Question False

In replenishment system, the type of ordering is either according to "stock level"


or "pre-fixed time scale". Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question At company's subsidiary stores /tool crib
following tools are stored :Correct Answer Consumable tools , Inspection
fixtures , Instruments and gauges Your Answer Consumable tools , Inspection
fixtures , Instruments and gauges True/False Question Exponential smoothening is
weighted average method.

Correct Answer True Your Answer True

Select The Blank Question The administrative lead time e.g. time involved in
processing the order, which may be in periodical review system including the
period until next review is called ________ lead time. Correct Answer Internal
Your Answer Cumulative

Select The Blank


Question

Heuristics methods involve drawing procedure diagram which indicates the ________
available for transferring tasks laterally from one column to another to arrive at
most promising balance. Correct Answer Flexibility Your Answer Flexibility

Multiple Choice Single Answer Question The light engineering company has one
special purpose facing & centering machine And one copying lathe. The foreman has
five work orders for processing . The operation Sequence is fixed [ each job is
first faced and centered and then copy turned ] . The standard Hours required for
each machine to process each work order are shown in the following Table :- Work
Order Processing Time [Hours ] Facing & centering machine Copying Lathe I 16 40 II
30 60 III 20 6 IV 15 16 V 25 12 find sequence to minimize requirements of machine
hours. Correct Answer IV-I-II-V-III Your Answer True/False Question II-III-IV-I-V

In PERT, use of dummy activities is not much essential.

Correct Answer False Your Answer True/False Question True

The make-or-buy decision is not taken only at starting of a factory but has to be
reviewed continuously. Correct Answer True Your Answer True

Select The Blank Question Only satisfied customers get in ________ from new
customers. Correct Answer Business Your Answer Business

Multiple Choice Multiple Answer


Question

The following are salient features of the fixed order quantity system :Correct
Answer Reorder quantity is always the same which is usually economic order
quantity , The time interval between deliveries varies. , Replenishment action is
initiated when the stock on hand is just sufficient to meet demand during the lead
time. Your Answer Reorder quantity is always the same which is usually economic
order quantity , Replenishment action is initiated when the stock on hand is just
sufficient to meet demand during the lead time. , Percent cumulative cost of item
is taken into consideration. Match The Following Question Tool order Move order

Correct Answer To instruct tool crib to keep tools ready Movement of material from
stores to first machine Instruction to stores to issue material Report inspection
results

Your Answer Instruct to issue tools Movement of material from stores to first
machine Instruction to stores to issue material Report inspection results

Stores issue order Inspection order

Multiple Choice Single Answer Question Responsibility of smooth flow of work


through different work centers or departments of company rests with :Correct
Answer Production control department Your Answer Production control department

Select The Blank Question ________ is the sum of set up time and run time. Correct
Answer Manufacturing time Your Answer Manufacturing time

Multiple Choice Single Answer Question Detachable ticket, after filling in


required information is :Correct Answer Placed in a tray/box Your Answer Given to
progress section
Multiple Choice Multiple Answer Question Subsidiary orders include :Correct Answer
Material Order , Shop order , Inspection order Your Answer Material Order , Shop
order , Inspection order

Multiple Choice Single Answer Question Long termed forecasts are for the period of
:Correct Answer 5 to 10 years Your Answer One year

Multiple Choice Multiple Answer Question If actual demand far exceeds forecast, it
will result into :Correct Answer Better utilization of equipment , Project
margin , Higher material purchase Your Answer Better utilization of equipment ,
Higher material purchase , Increase in labour productivity Select The Blank
Question Classification of items on basis of their capital lock up is called
________ analysis. Correct Answer XYZ Your Answer VED

Multiple Choice Single Answer Question Physical Count method of collecting


information from manufacturing shops is applicable in following situation :Correct
Answer Workshops employing few machines Your Answer Workshops producing small
parts in huge quantities

Multiple Choice Multiple Answer Question The expected time can be minimised by
minimising following parameters :Correct Answer Optimistic time , Pessimistic time
, Most likely time Your Answer Pessimistic time , Lead time

Multiple Choice Single Answer Question In order to maintain precedence


relationships, the most
common approach is to make use of :Correct Answer Precedence diagrams Your Answer
True/False Question Precedence diagrams

There are five manufacturing systems. However, many manufacturers combines two or
more systems to produce a final product. Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question HML Analysis helps to :Correct Answer
Access storage & security requirements , Keep control over departmental head level
, Determine frequency of stock verification Your Answer Access storage & security
requirements , Determine frequency of stock verification , Controls carrying cost
Multiple Choice Single Answer Question The sourcing of vendors in case of 'B' type
of items is :Correct Answer Medium Your Answer Minimum

Select The Blank Question Production Planning and Control department acts as a
link between company's sales and ________ department. Correct Answer Manufacturing
Your Answer Manufacturing

Multiple Choice Multiple Answer Question Move orders, released for material
movement from stores to first work center are used for following types of
organizations :Correct Answer Big steel plants , Power plants , Heavy machinery
manufacturers Your Answer Big steel plants , Heavy machinery manufacturers , High
volume white goods manufacturers Multiple Choice Multiple Answer
Question

Smoothing performs following activities:-

Correct Answer Reallocation of resources , Improving utilization of resources ,


Conducting Heuristic approach Your Answer Improving utilization of resources ,
Conducting Heuristic approach , Conducting Load flow analysis Select The Blank
Question ________ phase of PPC makes sure that the programmed production is
constantly maintained. Correct Answer Control Your Answer Control

Multiple Choice Multiple Answer Question Process Sheet contains following


information :Correct Answer Material Specification , Sequence of operation , Skill
of Labour Your Answer Material Specification , Sequence of operation , Order
Quantity True/False Question

The make-or-buy decision becomes necessary when the current source of supply is
not able to supply the material in accordance with buyer's quality requirements.
Correct Answer True Your Answer True

Multiple Choice Single Answer Question Negative value of critical ratio :Correct
Answer Is meaningless Your Answer Indicates shortfall in scheduled delivery period

Multiple Choice Multiple Answer Question In linear programming method of line


balancing, there are three types of constraints namely :Correct Answer Cycle time
constraint , Step or task constraint , Precedence constraints Your Answer Cycle
time constraint , Step or task constraint , Precedence constraints Multiple Choice
Single Answer
Question

Let us suppose that activity M & N can not start until activity K & L are
completed. Activities K &L are therefore :Correct Answer Preceding Your Answer
True/False Question Preceding

XYZ analysis helps to identify few items which account for large amount of money
locked up in the stock and take steps for liquidation / reduction. Correct Answer
True Your Answer False

True/False Question

Overlapping of operations helps in compressing manufacturing time. Correct Answer


True Your Answer False
LIST OF ATTEMPTED QUESTIONS AND ANSWERS True/False Question

Choice of appropriate channel depends upon the type product or services to be


marketed, the volume involved. Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question Customer service and supply chain process
covers :Correct Answer Customer ordering and delivering , Forecasting customer
orders , Delivering product to distribution centers Your Answer Forecasting
customer orders , Developing organisation to meet customer's needs , Customer
ordering and delivering Multiple Choice Single Answer Question Activities
performed by middle management is :Correct Answer Strategic activities Your Answer
Tactical activities

Multiple Choice Single Answer Question Business process oriented IT solutions


either are not available or working is termed as :Correct Answer Technical Risk
Your Answer True/False Question Functional Risk

A business process is defined as "a set of logically related tasks performed to


achieve a desired business outcome". Correct Answer True Your Answer True

Select The Blank Question Internal Individual resistance is ________ Correct


Answer People Behaviour Your Answer People Behaviour

Multiple Choice Single Answer Question Which of the following is an Operating


System? Correct Answer Unix Your Answer Unix

Sem – 3rd

Business Process Re-engineering

1
Select The Blank Question Make the process intimate with the preferences & habits
of ________. Correct Answer Participants Your Answer True/False Question
Participants

Values and beliefs are to be articulated to withstand in the adversity.

Correct Answer False Your Answer True/False Question True

Outside members of Vision team should not have knowledge about current process of
organization. Correct Answer True Your Answer False

Multiple Choice Single Answer Question From a process view point, highest priority
in an organization is given to : Correct Answer Satisfaction of customer Your
Answer True/False Question Satisfaction of customer

To implement IT enabled SCM, it is necessary to reengineer the entire supply


chain.

Correct Answer False Your Answer True

Select The Blank Question BPR Stalward is ________. Correct Answer Dr. Juran Your
Answer True/False Question Narasimha

Success factor for BPR is ensuring the involvement of the end-users.

Correct Answer True Your Answer True

Multiple Choice Single Answer Question A Business process is a set of :-

Sem – 3rd

Business Process Re-engineering

2
Correct Answer Logically related tasks Your Answer Logically related tasks

Match The Following Question Secondary Process Knowledge Process Key Process
Operational Process

Correct Answer Maintenance Research & Development

Your Answer Informal Communication Research & Development

Process supporting the mission of Process supporting the mission of company


company Manufacturing Manufacturing

Multiple Choice Multiple Answer Question Key Components of Supply Strain Strategy
are :Correct Answer Manufacturing Management , Make or Buy Decisions , Capacity
Management Your Answer True/False Question Make or Buy Decisions , Capacity
Management , Purchase Orders

The introduction of a new information technology often changes the complex power
structure in an organization. Correct Answer True Your Answer True

Multiple Choice Single Answer Question Process orientation means :Correct Answer
Organizing companies around their processes Your Answer Organizing companies
around their processes

Select The Blank Question All Barriers to BPR implementation success are the
results of ________ Correct Answer Root Causes Your Answer Root Causes

Select The Blank Question Co-ordinating between tasks and process is the ________
impact of IT on process innovation. Correct Answer Integrative Your Answer
Integrative

Sem – 3rd

Business Process Re-engineering

3
Select The Blank Question Squeeze out waiting time in process links to create
value is ________ Principle. Correct Answer Lose Wait Your Answer Lose Wait

Multiple Choice Multiple Answer Question Integration Strategy is related to


:Correct Answer Information Integration , Decision Integration , Financial
Integration Your Answer Information Integration , Decision Integration , Manpower
Demand

Select The Blank Question Breakthrough Results in search for & the implementation
of radical change in business process are by ________. Correct Answer BPR Your
Answer BPR

Multiple Choice Single Answer Question The Barriers which are related to things &
regulations are called as :Correct Answer Hard Barriers Your Answer Hard Barriers

Multiple Choice Multiple Answer Question Due to long-term implementation of


strategic plan, leader has to guard against :Correct Answer Frustration , Waning
of enthusiasm , Commitment Your Answer True/False Question Over enthusiasm ,
Frustration , Waning of enthusiasm

Transportation cost, Transport made choice, capacity, location, routing, the


schedules of distribution. Correct Answer True Your Answer True

True/False Question

Business objectives are delivered from customer needs & expectations.

Correct Answer True Your Answer False

Multiple Choice Single Answer Question BPR is search for & the implementation of
radical change in business process to achieve :Sem – 3rd Business Process Re-
engineering 4
Correct Answer Breakthrough Results Your Answer Breakthrough Results

Multiple Choice Multiple Answer Question Inventory Strategy is related to :Correct


Answer Demand Forecasting , Inventory Planning , Planning of Stocking Facilities
Your Answer Demand Forecasting , Inventory Planning , Planning of Stocking
Facilities

Multiple Choice Single Answer Question Management of change as a most important


task is in which step of BPR project? Correct Answer Implementation of re-
engineering project. Your Answer Indentifying process for re-engineering

Select The Blank Question ________ is an indicator of current performance rates


when compared to a set of standards. Correct Answer System feedback Your Answer
Evaluation

Select The Blank Question Open ended statements of purpose to be used when
managers do not want to become entangled in specific, are called as ________.
Correct Answer Goals Your Answer Objectives

Multiple Choice Multiple Answer Question Who are the process stake holders?
Correct Answer Customers , Suppliers , Higher authority Your Answer Customers ,
Suppliers , Higher authority

Multiple Choice Multiple Answer Question Scope of ERP includes :Correct Answer
Operations , Outbound Logistics , Sales & Marketing to Service Your Answer
Operations , Outbound Logistics , Sales & Marketing to Service

Multiple Choice Multiple Answer Question Select the Operating Systems from the
following :Correct Answer Unix , Windows NT , IBM MVS

Sem – 3rd

Business Process Re-engineering

5
Your Answer

Unix , Windows NT , IBM MVS

Multiple Choice Multiple Answer Question Which are the objectives of business
systems planning study? Correct Answer Determination of information system
priorities , Managing systems resources to support business objectives Your Answer
Determination of information system priorities , Managing systems resources to
support business objectives , Managing quality improvement program Multiple Choice
Single Answer Question The papers released by Narasimham Committee seeks to
examine principles & different phases of :Correct Answer Process Engineering Your
Answer Process Engineering

Multiple Choice Single Answer Question Delivery of product & services is :Correct
Answer Customer facing process Your Answer Customer facing process

Multiple Choice Multiple Answer Question Executives can confirms their commitment
to a strategic planning programmed by :Correct Answer Allocating generous funds to
program , Allocating assets high ranking , Placing a higher priority on a given
program Your Answer Allocating generous funds to program , Allocating assets high
ranking , Placing a higher priority on a given program Multiple Choice Single
Answer Question Commonly used methodology in SAP R3 implementation is :Correct
Answer ARIS Your Answer True/False Question ARIS

A mission statement defines the future direction of the organization.

Correct Answer False Your Answer True

Multiple Choice Single Answer Question A need to revisit the organization's vision
statement may be due to :Correct Answer Benchmarking Your Answer Strategic
planning

Sem – 3rd

Business Process Re-engineering

6
Multiple Choice Multiple Answer Question Steps involved in BPR Project are
:Correct Answer Project Preparation , Redesign of Processes , Implement of new
Processes Your Answer Project Preparation , Redesign of Processes , Implement of
new Processes

Multiple Choice Single Answer Question Internal Group resistance describes


:Correct Answer Group Behaviour Your Answer Group Behaviour

Select The Blank Question With the help of ERP various modules it is possible to
improve the effectiveness & efficiency of ________. Correct Answer Entire Supply
Chain Your Answer Entire Supply Chain

2nd Copy

LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Single Answer Question Who
identify the manner in which the organisation will carry out mission? Correct
Answer Value and beliefs Your Answer Vision

Multiple Choice Single Answer Question The Behaviour of Critic is :Correct Answer
Open Your Answer Destructive

Multiple Choice Multiple Answer Question Types of Resisting Behaviour are :Correct
Answer Terrorist , Critic , Skeptic Your Answer Terrorist , Critic , Skeptic

Multiple Choice Multiple Answer Question Areas of Productivity Increase are


:Correct Answer Quality , Quantity , Rejection Level
Sem – 3rd Business Process Re-engineering 7
Your Answer

Quality , IT , Quantity

Select The Blank Question High success potentials flip side is called as ________.
Correct Answer High project risk Your Answer High project risk

Select The Blank Question ________ weigh the efficiency and productivity by
characteristics of a process. Correct Answer PCM Your Answer True/False Question
CTS

During implementation of re-engineered processes, top management should provide a


support. Correct Answer False Your Answer True

Match The Following Question MIS Role A Role B Role C

Correct Answer Management Information System Strong Facilitator Team Member


Subject Expert

Your Answer Management Information System Strong Facilitator Team Member Subject
Expert

True/False Question

For successful implementation of ERP, it is necessary to carry out business


process reengineering in the organization to derive full advantage from the ERP
system. Correct Answer True Your Answer True

Select The Blank Question A strong facilitator & experienced practitioner who
brings the methodology with him is ________. Correct Answer Role A Your Answer
Role A

Multiple Choice Multiple Answer


Sem – 3rd

Business Process Re-engineering

8
Question

Various Types of Risks are :-

Correct Answer Technical , Financial , Functional Your Answer True/False Question


Technical , Financial , Functional

The skeptic demonstrates a similar behaviour to the critic.

Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question A business process re-engineering model


has main activities as :Correct Answer Business Definition , Process
Identification , Process Evaluation Your Answer Business Definition , Process
Identification , Process Evaluation

Match The Following Question Saboteur Behaviour Critic Behaviour Skeptic Brhaviour
Terrorist Behaviour

Correct Answer Extremely Negative Open Communication Similar to Critic Warns


Everybody

Your Answer Extremely Negative Open Communication Similar to Critic Warns


Everybody

True/False Question

The Terrorists seems to constantly warn everybody regarding a negative outcome of


the project. Correct Answer True Your Answer True

True/False Question

Business Processes are set of activities that transform a set of inputs into set
of outputs using people & tool. Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question IT applications to improve business


process are :Correct Answer In supporting product development process , In
supporting order fulfillment process , In supporting logistical process Your
Answer In supporting product development process , In supporting order fulfillment
process , In
Sem – 3rd Business Process Re-engineering 9
supporting logistical process Multiple Choice Multiple Answer Question BPR is
required for which type of company? Correct Answer Manufacturing , IT , Process
Your Answer Manufacturing , IT , All Departments

Multiple Choice Multiple Answer Question Which of the following points are
considered for similarities between re-engineering and continuous improvement?
Correct Answer Time investment , Organizational change Your Answer Time investment
, Organizational change

Select The Blank Question ________ is considered as point of similarity between


re-engineering & continuous improvement project. Correct Answer Organizational
Change Your Answer Organizational Change

Multiple Choice Single Answer Question Surveys, annual report, interviews are
potential sources for identifying :Correct Answer Future vision Your Answer
True/False Question Market research

Empowered employees can take decisions with speed.

Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question Who governs the conduct in an


organization? Correct Answer Beliefs , Values Your Answer Values , Beliefs

Multiple Choice Single Answer Question Integrated Information Systems built to


meet the Information & Decision needs of all the functional units of an enterprise
is referred as :Correct Answer ERP Your Answer ERP

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Business Process Re-engineering

10
Select The Blank Question In a Re-engineering project the Third phase is ________.
Correct Answer Creating vision for new process Your Answer True/False Question
Creating vision for new process

The software selection process may not involve errors of project content & project
management. Correct Answer False Your Answer True

Select The Blank Question Research activity is a ________ process. Correct Answer
Knowledge based Your Answer Knowledge based

Multiple Choice Single Answer Question Who are located within the organisation?
Correct Answer Internal customers Your Answer Internal customers

Select The Blank Question Financial Year in India ends on ________. Correct Answer
31st March Your Answer 31st March

Select The Blank Question ________ is the starting point for process reengineering
efforts. Correct Answer Customer identification Your Answer Customer
identification

Multiple Choice Single Answer Question The BPR activities are used in conjunction
with :Correct Answer Workflow Analysis Your Answer True/False Question Workflow
Analysis

A completely new computer application system need not be tested thoroughly.

Sem – 3rd

Business Process Re-engineering

11
Correct Answer False Your Answer True/False Question False

Based on the feedback from the prototype, the business process is not redefined &
the instantiated within a business system. Correct Answer False Your Answer False

Select The Blank Question In BPR, you can manage E-Processes through ________.
Correct Answer E-Commerce Your Answer E-Commerce

Multiple Choice Single Answer Question Vision statement is a :Correct Answer


Framework that guides to choice that determine the nature & direction of an
organisation. Your Answer True/False Question Statement that defines the cause of
existence of an organisation

Work should be broadened without sacrificing depth of expertise in strategic


areas.

Correct Answer False Your Answer True/False Question True

The Information Technology cannot be faulty at all.

Correct Answer False Your Answer True

Multiple Choice Multiple Answer Question Continuous improvement process consists


of :Correct Answer Documentation of existing process , Establishing the measures ,
Carrying the process Your Answer Establishing the measures , Carrying the
process , Learning from others

Multiple Choice Multiple Answer Question Critical Success factor in business


are :Correct Answer Cost reduction , Quality enhancement , Service improvement

Sem – 3rd

Business Process Re-engineering

12
Your Answer

Cost reduction , Quality enhancement , Service improvement

Multiple Choice Multiple Answer Question Managing E-Processes consists of :Correct


Answer ERP , E-Commerce , E-Governance Your Answer ERP , E-Commerce , E-Governance

Multiple Choice Single Answer Question Critical questions are to be answered while
formulating the :Correct Answer Vision statement Your Answer True/False Question
Mission statement

Process orientation organize companies around their processes.

Correct Answer True Your Answer True

Select The Blank Question Internal Resistance is ________ Correct Answer Manager
Your Answer Manager

Multiple Choice Single Answer Question Incremental change in the process


is:Correct Answer Process Simplification Your Answer Continuous improvement

Multiple Choice Single Answer Question Which process is not dominant in Business
Process Re-engineering? Correct Answer Product development Your Answer Delivery of
goods

Multiple Choice Single Answer Question The Barriers which are related People
Problems are called as :Correct Answer Soft Barriers Your Answer Soft Barriers

Sem – 3rd

Business Process Re-engineering

13
Multiple Choice Single Answer Question QMS means :Correct Answer Quality
Management System Your Answer Quality Management System

rd

Copy

1. Delivery of value 2. Concentrate on 3. Involvement & participation 4. Over


sophistication

1. Priority 2. Avoid 3. Encourage 4. Outputs 5. Remove 6. inputs

1. Knowledge Process 2. Key Process 3. Operational Process 4. Secondary Process

1. Research & Development 2. Get together 3. Maintenance 4. Manufacturing 5.


Informal Communication 6. Process supporting the mission of company

1. ROI 2. Process Levels 3. Micro Level 4. Macro Level

1. Micro & Macro 2. Short 3. Return of Investment 4. Long 5. Rate of Interest 6.


Retention

Sem – 3rd

Business Process Re-engineering

14
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Multiple Answer Question
IT applications to improve business process are :Correct Answer In supporting
product development process , In supporting order fulfillment process , In
supporting logistical process Your Answer In supporting logistical process , In
supporting product development process , In supporting order fulfillment process
Select The Blank Question Simplification & Re-engineering can overlap together
from the ________ of an organization. Correct Answer Process Orientation Your
Answer Process Formation

Select The Blank Question ________ weigh the efficiency and productivity by
characteristics of a process. Correct Answer PCM Your Answer CTS

Multiple Choice Multiple Answer Question Guidelines for Business transformation


are :Correct Answer Map the current state of the organization & its business
processes , Chart out the desired goals , Develop high level process
specifications Your Answer Map the current state of the organization & its
business processes , Chart out the desired goals , Develop high level process
specifications True/False Question

Work should be broadened without sacrificing depth of expertise in strategic


areas.

Correct Answer False Your Answer True

Multiple Choice Multiple Answer Question MRP II is associated with :Correct Answer
Men , Machine , Material Your Answer Men , Machine , Material

Multiple Choice Single Answer Question Strategic planning system if for the
:Correct Answer Future prediction situation Your Answer Future prediction
situation

Sem – 3rd

Business Process Re-engineering

15
Multiple Choice Single Answer Question Micro level reengineering deals in relation
to time frame which is :Correct Answer Short Your Answer Medium

Select The Blank Question Cycle Time, Asset Turnover & Response Time goals are
achieved by ________. Correct Answer Velocity Goal Your Answer Productivity Goal

Multiple Choice Single Answer Question Kaizen means :Correct Answer Continuous
Improvement Your Answer Continuous Improvement

Select The Blank Question Breakthrough Results in search for & the implementation
of radical change in business process are by ________. Correct Answer BPR Your
Answer BPR

Multiple Choice Single Answer Question Tactical systems maintains information


:Correct Answer In the form summary of data Your Answer In the form summary of
data

Multiple Choice Multiple Answer Question The Top Management should also ensure the
support of :Correct Answer Senior Managers , Stakeholders , Associates Your Answer
Senior Managers , Associates , Processes

Multiple Choice Multiple Answer Question Benefit paths of process re-engineering


in an organization are :Correct Answer Productivity , Quality , Velocity Your
Answer Productivity , Quality , Finance

Select The Blank Question ________ BPR methodology has a source as "Consultant".

Sem – 3rd

Business Process Re-engineering

16
Correct Answer Manganelli/Klein Your Answer Manganelli/Klein

Multiple Choice Multiple Answer Question Application Systems Languages are


:Correct Answer ABAP/4 , VB , VC++ Your Answer VB , VC++ , ABAP/4

Multiple Choice Multiple Answer Question Critical Success factor in business


are :Correct Answer Cost reduction , Quality enhancement , Service improvement
Your Answer Cost reduction , Quality enhancement , Service improvement

Multiple Choice Single Answer Question Process orientation means :Correct Answer
Organizing companies around their processes Your Answer Organizing companies
around their processes

Multiple Choice Single Answer Question The BPR activities are used in conjunction
with :Correct Answer Workflow Analysis Your Answer True/False Question Workflow

A vision statement defines the future direction of the organization.

Correct Answer True Your Answer True/False Question True

Success factor for BPR is a proper composition of re-engineering team with in-
depth knowledge of the topic. Correct Answer True Your Answer True

Match The Following Question ERP Challenge 4

Correct Answer Organizational Intervention

Your Answer Faith in Package Software

Sem – 3rd

Business Process Re-engineering

17
ERP Challenge 1 ERP Challenge 2 ERP Challenge 3

Change Management

Change Management

Shifting from Function to Process View Organizational Intervention Faith in


Package Software Shifting from Function to Process View

Select The Blank Question In Kaizen, focus is on ________ Improvement. Correct


Answer Continuous Your Answer Continuous

Multiple Choice Multiple Answer Question Which of the following are the
derivatives of business system planning methodology? Correct Answer Information
system planning , Information requirement study Your Answer True/False Question
Information system planning , continuous improvement system , Time & motion study

ERP software must not address all the enterprise needs of an organizational within
the social context in which the enterprise operates. Correct Answer False Your
Answer False

Select The Blank Question ________ are those things that the organization does
best. Correct Answer Core competencies Your Answer Business process

Multiple Choice Multiple Answer Question ERP can be made effective by :Correct
Answer Performance assessment , Documentation , Training Your Answer Performance
assessment , Documentation , Training

Multiple Choice Multiple Answer Question Areas of Productivity Increase are


:Correct Answer Quality , Quantity , Rejection Level Your Answer Quality , IT ,
Rejection Level

Multiple Choice Multiple Answer Question Integration of re-engineering & process


improvement activities is done by :Sem – 3rd

Business Process Re-engineering

18
Correct Answer Sequencing change initiatives , Limiting the scope of work design ,
Undertaking improvement through innovation Your Answer Sequencing change
initiatives , Undertaking improvement through innovation Multiple Choice Single
Answer Question The Concept "Benefits to Society" implies fulfillment of
requirements of :Correct Answer Society Your Answer Department

Select The Blank Question The process of ordering from a supplier is called as
________ process. Correct Answer Interorganised Your Answer True/False Question
Interorganised

Organization has both internal & external customers.

Correct Answer True Your Answer True

Multiple Choice Single Answer Question When the organisation has manufacturing
facilities at geographically dispersed locations , the local purchasing should be
done :Correct Answer By creating a database accessible to all the units on network
of approved vendors to facilitate the entire organization to negotiate contracts
Your Answer By individually creating purchase centers at each location True/False
Question

Business Processes are set of activities that transform a set of inputs into set
of outputs using people & tool.

Correct Answer True Your Answer True/False Question True

Understanding legacy and migration system impacts on the process re-engineering is


one of the uses of process mapping. Correct Answer True Your Answer True

True/False Question

The Business Re-engineering project does not require a new culture.

Correct Answer False

Sem – 3rd

Business Process Re-engineering

19
Your Answer

False

Match The Following Question ERP's Logical Extension 4 ERP's Logical Extension 1
ERP's Logical Extension 2 ERP's Logical Extension 3

Correct Answer KBS EDP MIS DSS

Your Answer KBS EDP MIS DSS

Multiple Choice Multiple Answer Question While developing a mission statement


which of the following are considered? Correct Answer Reviewing relevant policy ,
Reviewing applicable directive , Reviewing requirement/constraints Your Answer
Reviewing relevant policy , Reviewing applicable directive , Reviewing
requirement/constraints

Select The Blank Question Partner & Public is related to ________. Correct Answer
Environment Your Answer Organization

Select The Blank Question Internal Resistance is ________ Correct Answer Manager
Your Answer Manager

Multiple Choice Single Answer Question Role C in BPR is as a :Correct Answer


Member Your Answer True/False Question Expert

The project should not be properly explained to the store managers.

Correct Answer False Your Answer True/False Question False

Former experiences with the organizational projects forms the behaviour of people.
Sem – 3rd Business Process Re-engineering 20
Correct Answer True Your Answer True

Multiple Choice Single Answer Question Structure & Culture is related to :Correct
Answer Organization Your Answer Organization

Multiple Choice Single Answer Question The Behaviour of Critic is :Correct Answer
Open Your Answer Open

Multiple Choice Single Answer Question All Barriers to BPR implementation success
are the results of :Correct Answer Root Causes Your Answer Root Causes

Select The Blank Question RFP is ________. Correct Answer Request For Proposal
Your Answer Request For Proposal

4th Copy

LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Single Answer Question
Critical questions are to be answered while formulating the :Correct Answer Vision
statement Your Answer Vision statement

Multiple Choice Multiple Answer Question Management of change includes :Correct


Answer Management of IT project , Management of people Your Answer Management of
IT project , Management of people , Management of re-engineering process

Select The Blank


Sem – 3rd Business Process Re-engineering 21
Question

________ BPR methodology has a source as a "Vsens".

Correct Answer Kodak Your Answer True/False Question Kodak

"Indicative thinking" technique is used for purpose of comparison of the re-


engineered process Correct Answer False Your Answer False

Multiple Choice Single Answer Question The Barriers which are related People
Problems are called as :Correct Answer Soft Barriers Your Answer Soft Barriers

Multiple Choice Multiple Answer Question Business processes should be re-


engineered to have in-built :Correct Answer Learning techniques , Renewal
techniques , Short feedback loops Your Answer Renewal techniques , Short feedback
loops

Select The Blank Question Organization has to satisfy ________ for its survival.
Correct Answer External customer Your Answer External customer

Select The Blank Question The process of ordering from a supplier is called as
________ process. Correct Answer Interorganised Your Answer Interorganised

Select The Blank Question ________ BPR methodology has a source as consultant with
academic background. Correct Answer Hammer/Champy Your Answer Hammer/Champy

Multiple Choice Single Answer Question Application Systems Language is :Correct


Answer ABAP 4

Sem – 3rd

Business Process Re-engineering

22
Your Answer

ABAP 4

Multiple Choice Single Answer Question One of the Hard Barrier could be :Correct
Answer Legal Obstacles Your Answer Legal Obstacles

Multiple Choice Multiple Answer Question The Top Management should also ensure the
support of :Correct Answer Senior Managers , Stakeholders , Associates Your Answer
Senior Managers , Stakeholders , Associates

Select The Blank Question Internal Individual resistance is ________ Correct


Answer People Behaviour Your Answer Singular Behaviour

Multiple Choice Multiple Answer Question IT support order fulfillment process


is :Correct Answer In sending & receiving the order , In checking the shipment
status on order , Exchange various types of forms Your Answer In sending &
receiving the order , In checking the shipment status on order , Exchange various
types of forms True/False Question The software selection process may not involve
errors of project content & project management. Correct Answer False Your Answer
True/False Question False

Synchronize the physical & virtual parts of the process is Synchronize Principle.

Correct Answer True Your Answer True

Match The Following Question Purchase Manager Production Manager

Correct Answer Negotiator Leader

Your Answer Negotiator Leader

Sem – 3rd

Business Process Re-engineering

23
HR Manager PPC Manager True/False Question

Motivator Monitor

Motivator Planner

The Business Re-engineering project does not require a new culture.

Correct Answer False Your Answer False

Multiple Choice Multiple Answer Question ERP life cycle consists of these steps
:Correct Answer ERP readiness assessment , Preparing the Organization for ERP ,
ERP feasibility study & business transformation Your Answer ERP readiness
assessment , Preparing the Organization for ERP , ERP feasibility study & business
transformation Multiple Choice Single Answer Question ERP system meet various
demands effectively by bridging in technologies to support the :Correct Answer
Business Processes Your Answer Business Processes

Multiple Choice Multiple Answer Question Measure of process reengineering as a


"Velocity Goal" will be related to :Correct Answer Cycle Time Your Answer
True/False Question Asset Turnover , Response Time , Customer Satisfaction

Process orientation organize companies around their processes.

Correct Answer True Your Answer True

Multiple Choice Single Answer Question From a process view point, highest priority
in an organization is given to : Correct Answer Satisfaction of customer Your
Answer Satisfaction of customer

Multiple Choice Single Answer Question Which activity is performed during second
phase analysis of re-engineering project? Correct Answer Conducting benchmarking
Your Answer Ensuring support of top management

Sem – 3rd

Business Process Re-engineering

24
Multiple Choice Multiple Answer Question Continuous improvement process consists
of :Correct Answer Carrying the process , Documentation of existing process ,
Establishing the measures Your Answer Documentation of existing process ,
Establishing the measures , Carrying the process

Multiple Choice Single Answer Question Raw materials, finished goods, WIP, spares
etc. flow from vendor to customer is called as :Correct Answer Value Flow Your
Answer Value Flow

Multiple Choice Single Answer Question Marketing plans, dispatch plans, production
plans etc. from customer to vendor & vis-à-vis is termed as :Correct Answer
Information Flow Your Answer Information Flow

Select The Blank Question All Barriers to BPR implementation success are the
results of ________ Correct Answer Root Causes Your Answer True/False Question
Root Causes

Based on the feedback from the prototype, the business process is not redefined &
the instantiated within a business system. Correct Answer False Your Answer False

Multiple Choice Single Answer Question Delivery of product & services is :Correct
Answer Customer facing process Your Answer Customer facing process

Multiple Choice Multiple Answer Question Characteristics of operational


information systems are :Correct Answer Information is generated
regularly/repeatedly. , Information is in very detailed form , Source of data is
internal Your Answer Information is generated regularly/repeatedly. , Information
is in very detailed form , Source of data is internal Select The Blank Question In
BPR, you can manage E-Processes through ________.

Sem – 3rd

Business Process Re-engineering

25
Correct Answer E-Commerce Your Answer E-Commerce

Multiple Choice Multiple Answer Question Various vendors for ERP are :Correct
Answer SAP , Oracle , JD Edwards Your Answer SAP , Oracle , Microsoft

Select The Blank Question ________ is considered as point of similarity between


re-engineering & continuous improvement project. Correct Answer Organizational
Change Your Answer True/False Question Organizational Change

Missing knowledge & skills regarding computers & computer applications might be
severe reasons for non-acceptance. Correct Answer True Your Answer True

True/False Question

The Information Technology cannot be faulty at all.

Correct Answer False Your Answer False

Multiple Choice Multiple Answer Question A business process re-engineering model


has main activities as :Correct Answer Business Definition , Process
Identification , Process Evaluation Your Answer Business Definition , Process
Identification , Process Evaluation

Multiple Choice Single Answer Question The principle of 'organize around outcomes,
not tasks' means :Correct Answer Assigning one person or a team to accomplish a
task Your Answer Assigning one person or a team to accomplish a task

Select The Blank Question The view which integrates all views & also imparts the
logic dynamics of a process is called ________. Correct Answer Control View Your
Answer Function View

Sem – 3rd

Business Process Re-engineering

26
Multiple Choice Single Answer Question Management of change as a most important
task is in which step of BPR project? Correct Answer Implementation of re-
engineering project. Your Answer True/False Question Implementation of re-
engineering project.

Business Processes are set of activities that transform a set of inputs into set
of outputs using people & tool. Correct Answer True Your Answer True

Match The Following Question Political Risks Financial Risks Technical Risks
Functional Risks True/False Question

Correct Answer People Resistance ROI IT Solution Organization Resistance

Your Answer People Resistance ROI IT Solution Organization Resistance

Customer identification is an end of process re-engineering efforts.

Correct Answer False Your Answer False

Multiple Choice Single Answer Question The purpose of strategic plan response to
the factors that are :Correct Answer Not within the organization's span of control
Your Answer Within the organization's span of control

Multiple Choice Multiple Answer Question Benefit paths of process re-engineering


in an organization are :Correct Answer Productivity , Quality , Velocity Your
Answer Productivity , Quality , Velocity

Select The Blank Question ________ BPR methodology has a source as "Academics".
Correct Answer Daven port Your Answer Kodak
Business Process Re-engineering 27

Sem – 3rd
Multiple Choice Multiple Answer Question To describe potential future from current
environment, organization uses :Correct Answer Reasoning techniques , Trend line
plotting , Simulation techniques Your Answer Trend line plotting , Simulation
techniques , Histogram sketching

th

Copy

LIST OF ATTEMPTED QUESTIONS AND ANSWERS True/False Question

The project should not be properly explained to the store managers.

Correct Answer False Your Answer False

Match The Following Question Video Instant messaging Chat Bulletin Board

Correct Answer For tele-conferencing For real time exchange of notes & messages
Used to conduct toll-free conversation Used to post notices

Your Answer For tele-conferencing For real time exchange of notes & messages For
tele-communication Used to post notices

Multiple Choice Single Answer Question A Major Principle & Tactics for
Reconfiguring around Processes was :Correct Answer Orchestrate Your Answer
Orchestrate

Multiple Choice Multiple Answer Question Pitfalls of ERP implementation are


:Correct Answer Longer Implementation Times , Communication Gap , Inability to
support continuous improvement & change management Your Answer Delays of Supplier
Payments , Longer Implementation Times , Inability to support continuous
improvement & change management Multiple Choice Single Answer Question The flip
side of high success potentials is :Correct Answer High project risk Your Answer
Low project risk
Business Process Re-engineering 28

Sem – 3rd
Select The Blank Question ________ BPR methodology has a source as a "Vsens".
Correct Answer Kodak Your Answer Daven port

Multiple Choice Multiple Answer Question Steps involved in BPR Project are
:Correct Answer Project Preparation , Redesign of Processes , Implement of new
Processes Your Answer Project Preparation , Redesign of Processes , Implement of
new Processes

Multiple Choice Multiple Answer Question TQM is related to which factor? Correct
Answer Quality System , Management , Personnel Your Answer Quality System ,
Management

Multiple Choice Multiple Answer Question Managing E-Processes consists of :Correct


Answer ERP , E-Commerce , E-Governance Your Answer ERP , E-Commerce

Multiple Choice Multiple Answer Question Due to long-term implementation of


strategic plan, leader has to guard against :Correct Answer Waning of enthusiasm ,
Frustration , Commitment Your Answer Over enthusiasm , Frustration , Waning of
enthusiasm

Multiple Choice Multiple Answer Question Customer Service Strategies are :Correct
Answer Service Needs , Cost of Service , Revenue Management Your Answer Service
Needs , Production Technology , Cost of Service

Multiple Choice Single Answer Question Cost reduction, customer satisfaction goals
should be included in :Correct Answer Vision statement Your Answer Mission
statement

Select The Blank


Sem – 3rd

Business Process Re-engineering

29
Question

In a Re-engineering project the Third phase is ________.

Correct Answer Creating vision for new process Your Answer Planning for transition

Select The Blank Question In Micro level reengineering, the performance focus is
________. Correct Answer Financial Your Answer Technical

Multiple Choice Multiple Answer Question Areas of Productivity Increase are


:Correct Answer Quality , Quantity , Rejection Level Your Answer Quality , IT ,
Quantity

Multiple Choice Single Answer Question Commonly used methodology in SAP R3


implementation is :Correct Answer ARIS Your Answer PM Module

Multiple Choice Multiple Answer Question During Design Phase, the Top Management
should :Correct Answer Listen , Respond , Feedback Your Answer Listen , Respond ,
Feedback

Select The Blank Question Simplification & Re-engineering can overlap together
from the ________ of an organization. Correct Answer Process Orientation Your
Answer True/False Question Process Orientation

"Indicative thinking" technique is used for purpose of comparison of the re-


engineered process Correct Answer False Your Answer True

True/False Question

The process matrix illustrates process and information system dependencies.

Sem – 3rd

Business Process Re-engineering

30
Correct Answer False Your Answer True

Multiple Choice Single Answer Question Example of Internal Resistance is :Correct


Answer Manager Your Answer Vendor

Multiple Choice Single Answer Question Inclusion of customers in the planning


process increases :Correct Answer Confidence level of strategic plan Your Answer
Reliability of strategic plan

Select The Blank Question Breakthrough Results in search for & the implementation
of radical change in business process are by ________. Correct Answer BPR Your
Answer ERP

Multiple Choice Multiple Answer Question The Top Management should also ensure the
support of :Correct Answer Senior Managers , Stakeholders , Associates Your Answer
True/False Question Senior Managers , Associates , Processes

Financial integration implies that each of the participants has a financial stake
in operations of other participants. Correct Answer True Your Answer True

Multiple Choice Single Answer Question Which technique is used when sufficient
number of cases are reported for purpose of comparision of re-engineering process?
Correct Answer Process benchmarking Your Answer True/False Question Process
benchmarking

Transportation cost, Transport made choice, capacity, location, routing, the


schedules of distribution. Correct Answer True

Sem – 3rd

Business Process Re-engineering

31
Your Answer True/False Question

True

Organizational culture does not have any effect on re-engineering project.

Correct Answer False Your Answer False

Multiple Choice Multiple Answer Question Learning objectives in BPR evolution of


BPR for E-Business are :Correct Answer Understand how web enabled e-business
change the nature of BPR , Understand how eprocesses will be managed , Principles
& tactics for redesign Your Answer Understand how web enabled e-business change
the nature of BPR , Principles for organizational material requirement ,
Principles & tactics for redesign Select The Blank Question Hard Barrier example
could be ________. Correct Answer Legal Obstacles Your Answer External Resistance

Multiple Choice Single Answer Question In a continuous process improvement mode


4th step is Correct Answer Measure the performance Your Answer Identify &
implement the improvement

Match The Following Question Intellectual Analytical Geographical Integrative

Correct Answer Capturing the intellectual assets Improving analysis of information

Your Answer Capturing the intellectual assets Improving analysis of information

Coordinating processes across the Coordinating processes across the distances


distances Coordination between tasks & process Coordination between tasks &
process

Multiple Choice Single Answer Question Companies undertaking BPR projects


typically look for :Correct Answer Drastic Improvements Your Answer Drastic
Improvements

Multiple Choice Multiple Answer


Sem – 3rd Business Process Re-engineering 32
Question

Application Systems Languages are :-

Correct Answer ABAP/4 , VB , VC++ Your Answer VB , VC++

Multiple Choice Single Answer Question Resistance against indoctrination & power
usage is termed as :Correct Answer Type B Resistance Your Answer Type B Resistance

Multiple Choice Multiple Answer Question Parameters of Micro Level Re-engineering


are :Correct Answer Optimization , Short , Diverse Your Answer True/False Question
Optimization , Diverse , Technology

Measurements are central to a fact based decision-making process.

Correct Answer True Your Answer True/False Question True

Process re-engineering efforts should be guided by values and beliefs.

Correct Answer False Your Answer True

Select The Blank Question The process of ordering from a supplier is called as
________ process. Correct Answer Interorganised Your Answer Interdepartmental

Multiple Choice Single Answer Question Raw materials, finished goods, WIP, spares
etc. flow from vendor to customer is called as :Correct Answer Value Flow Your
Answer Cash Flow

Select The Blank Question Cycle Time, Asset Turnover & Response Time goals are
achieved by ________. Correct Answer Velocity Goal
Sem – 3rd Business Process Re-engineering 33
Your Answer

Productivity Goal

Select The Blank Question Open ended statements of purpose to be used when
managers do not want to become entangled in specific, are called as ________.
Correct Answer Goals Your Answer Visions

Select The Blank Question Squeeze out waiting time in process links to create
value is ________ Principle. Correct Answer Lose Wait Your Answer True/False
Question Synchronize

Values and beliefs are to be articulated to withstand in the adversity.

Correct Answer False Your Answer True/False Question True

The Terrorists seems to constantly warn everybody regarding a negative outcome of


the project. Correct Answer True Your Answer True

Select The Blank Question In Kaizen, focus is on ________ Improvement. Correct


Answer Continuous Your Answer Quality

Multiple Choice Single Answer Question On which point there is similarity between
re-engineering and continuous improvement? Correct Answer Time management Your
Answer Type of change

6th Copy

LIST OF ATTEMPTED QUESTIONS AND ANSWERS Select The Blank Question Latest ISO 9001
is in the market since the Year ________. Correct Answer 2000 Sem – 3rd Business
Process Re-engineering 34
Your Answer

1990

True/False Question Organizational culture does not have any effect on re-
engineering project. Correct Answer False Your Answer False Select The Blank
Question In Kaizen, focus is on ________ Improvement. Correct Answer Continuous
Your Answer Continuous True/False Question There is a risk of project failing on
account of lack of resources. Correct Answer True Your Answer True Select The
Blank Question Every system has ________ that defines its scope of activities.
Correct Answer Boundary Your Answer Boundary Multiple Choice Single Answer
Question Goal may be defined as a specific component of :Correct Answer Business
Your Answer Business Multiple Choice Multiple Answer Question Which are the
objectives of business systems planning study? Correct Answer Determination of
information system priorities , Managing systems resources to support business
objectives Your Answer Determination of information system priorities , Managing
systems resources to support business objectives , Managing quality improvement
program , Improving relationship between functional and technical organization
unit Select The Blank Question A strategic plan generally should not take more
than ________ pages. Correct Answer Ten Your Answer Ten True/False Question If the
system is accessible from outside the organization, the people within the
organization may not mistrust the system. Correct Answer False Your Answer False
Select The Blank Question ________ are Business process oriented information
technology solutions either are not available or working. Correct Answer Technical
Risk Your Answer Functional Risk Select The Blank Question ________ BPR
methodology has a source as "Academics". Correct Answer Daven port Your Answer
Daven port Sem – 3rd Business Process Re-engineering 35
Multiple Choice Multiple Answer Question Pitfalls of ERP implementation are
:Correct Answer Longer Implementation Times , Communication Gap , Inability to
support continuous improvement & change management Your Answer Delays of Supplier
Payments , Longer Implementation Times , Communication Gap , Inability to support
continuous improvement & change management True/False Question Systems are
composed of inter related and inter dependent sub systems. Correct Answer True
Your Answer True Multiple Choice Single Answer Question Internal Individual
resistance describes :Correct Answer People Behaviour Your Answer People Behaviour
Multiple Choice Multiple Answer Question Due to long-term implementation of
strategic plan, leader has to guard against :Correct Answer Frustration , Waning
of enthusiasm , Commitment Your Answer Over enthusiasm , Frustration , Waning of
enthusiasm , Commitment Multiple Choice Multiple Answer Question When mission,
customer base and the environment are properly considered, strategic planning
produces a plan which contains/make great stride forward :Correct Answer A vision
to guide decision making , Situation analysis used to develop annual business plan
, Break through objectives Your Answer Profit and loss statement , Break through
objectives , A vision to guide decision making , Situation analysis used to
develop annual business plan Multiple Choice Multiple Answer Question Who governs
the conduct in an organization? Correct Answer Values , Beliefs Your Answer Values
, Beliefs , Mission , Ethics Select The Blank Question ________ BPR methodology
has a source as a "Vsens". Correct Answer Kodak Your Answer Kodak Multiple Choice
Multiple Answer Question Which of the following are obstacle to success of BPR
project as par manganelli/Klein methodology? Correct Answer Time , Risk , Cost
Your Answer Time , Risk , Cost , Culture True/False Question Work should be
broadened without sacrificing depth of expertise in strategic areas. Correct
Answer False Your Answer True Multiple Choice Single Answer Question Example of
Internal Resistance is :Sem – 3rd Business Process Re-engineering 36
Correct Answer Manager Your Answer Manager Select The Blank Question The number of
core processes should be kept to ________. Correct Answer Minimum Your Answer
Minimum Multiple Choice Single Answer Question Micro level reengineering deals in
relation to time frame which is :Correct Answer Short Your Answer Short Multiple
Choice Single Answer Question RFP stands for :Correct Answer Request For Proposal
Your Answer Request For Proposal True/False Question Transportation cost,
Transport made choice, capacity, location, routing, the schedules of distribution.
Correct Answer True Your Answer True Match The Following Question Correct Answer
Your Answer Integrative Coordination between tasks & process Coordination between
tasks & process Automational Elimination human labour Elimination human labour
Sequential Changing process sequence Changing process sequence Analytical
Improving analysis of information Improving analysis of information

Multiple Choice Multiple Answer Question Managing E-Processes consists of :Correct


Answer ERP , E-Commerce , E-Governance Your Answer ERP , E-Commerce , Education ,
E-Governance True/False Question The project should not be properly explained to
the store managers. Correct Answer False Your Answer False Multiple Choice
Multiple Answer Question Scope of ERP includes :Correct Answer Operations ,
Outbound Logistics , Sales & Marketing to Service Your Answer Financial Strength ,
Operations , Outbound Logistics , Sales & Marketing to Service Select The Blank
Question Hard Barrier example could be ________. Correct Answer Legal Obstacles
Your Answer Legal Obstacles Sem – 3rd Business Process Re-engineering 37
Multiple Choice Multiple Answer Question Areas of Cost Reduction are :Correct
Answer Materials , Machines , Quality Your Answer Materials , Machines ,
Investment Multiple Choice Single Answer Question A process matrix shows the
relationship between :Correct Answer Business process & organizational entities
Your Answer Business process & organizational entities True/False Question Missing
knowledge & skills regarding computers & computer applications might be severe
reasons for non-acceptance. Correct Answer True Your Answer True Multiple Choice
Single Answer Question Who identify the manner in which the organisation will
carry out mission? Correct Answer Value and beliefs Your Answer Value and beliefs
Multiple Choice Multiple Answer Question Steps involved in BPR Project are
:Correct Answer Project Preparation , Redesign of Processes , Implement of new
Processes Your Answer Project Preparation , Redesign of Processes , Implement of
new Processes , Training Multiple Choice Multiple Answer Question The results of
SWOT analysis are used to develop :Correct Answer Breakthrough objectives in
strategic plan , Business plan , Process re-engineering plan Your Answer
Continuous improvement , Breakthrough objectives in strategic plan , Business plan
, Process re-engineering plan Multiple Choice Single Answer Question Internal
Group resistance describes :Correct Answer Group Behaviour Your Answer Group
Behaviour Multiple Choice Single Answer Question Following is one of the example
of managing demand :Correct Answer Demand Generation Your Answer Investment Select
The Blank Question In Micro level reengineering, the performance focus is
________. Correct Answer Financial Your Answer Technical True/False Question A
completely new computer application system need not be tested thoroughly. Correct
Answer False Your Answer False Select The Blank Sem – 3rd Business Process Re-
engineering 38
Question ________ is the operational process. Correct Answer Procurement of raw
material Your Answer Procurement of raw material Multiple Choice Single Answer
Question The BPR activities are used in conjunction with :Correct Answer Workflow
Analysis Your Answer Workflow Multiple Choice Multiple Answer Question Parameters
of Micro Level Re-engineering are :Correct Answer Optimization , Short , Diverse
Your Answer Optimization , Short , Diverse , Technology True/False Question Former
experiences with the organizational projects forms the behaviour of people.
Correct Answer True Your Answer True Multiple Choice Single Answer Question
Organization speaks about :Correct Answer Structure & Culture Your Answer Contents
Management Match The Following Question Correct Answer Your Answer ERP Challenge 4
Organizational Intervention Faith in Package Software ERP Challenge 1 Change
Management Change Management

ERP Challenge 2 Shifting from Function to Process View Organizational Intervention


ERP Challenge 3 Faith in Package Software Shifting from Function to Process View

Multiple Choice Single Answer Question Application Systems Language is :Correct


Answer ABAP 4 Your Answer ABAP 4 7th Copy

LIST OF ATTEMPTED QUESTIONS AND ANSWERS True/False Question

Measurements are central to a fact based decision-making process.

Correct Answer True Your Answer True

Select The Blank Question Research activity is a ________ process.

Sem – 3rd

Business Process Re-engineering

39
Correct Answer Knowledge based Your Answer True/False Question Knowledge based

Slow changes & gradual improvement are the characteristics of BPR.

Correct Answer False Your Answer True

Multiple Choice Multiple Answer Question While developing a mission statement


which of the following are considered? Correct Answer Reviewing relevant policy ,
Reviewing applicable directive , Reviewing requirement/constraints Your Answer
Reviewing relevant policy , Reviewing applicable directive , Reviewing
requirement/constraints Select The Blank Question Presently maximum market of ERP
is captured by ________. Correct Answer SAP Your Answer SAP

Multiple Choice Multiple Answer Question Types of Resisting Behaviour are :Correct
Answer Terrorist , Critic , Skeptic Your Answer Terrorist , Critic , Skeptic

Multiple Choice Multiple Answer Question Pitfalls of ERP implementation are


:Correct Answer Longer Implementation Times , Communication Gap , Inability to
support continuous improvement & change management Your Answer Longer
Implementation Times , Communication Gap , Inability to support continuous
improvement & change management Multiple Choice Multiple Answer Question What are
cultural attributes of an organization? Correct Answer Values , Beliefs Your
Answer True/False Question Values , Mission , Vision

Implementation of re-engineered project is done through pilot case.

Correct Answer True Your Answer True

Sem – 3rd

Business Process Re-engineering

40
Select The Blank Question A strong facilitator & experienced practitioner who
brings the methodology with him is ________. Correct Answer Role A Your Answer
Consultant

Multiple Choice Multiple Answer Question Scope of ERP includes :Correct Answer
Outbound Logistics , Operations , Sales & Marketing to Service Your Answer
Operations , Outbound Logistics , Sales & Marketing to Service

Multiple Choice Multiple Answer Question The techniques used for understanding the
current process are :Correct Answer Flow chart techniques , Fish bone diagram ,
Quality function deployment technique Your Answer Flow chart techniques , Fish
bone diagram , Quality function deployment technique

Select The Blank Question Every system has ________ that defines its scope of
activities. Correct Answer Boundary Your Answer Subsystem

Multiple Choice Single Answer Question Incremental change in the process


is:Correct Answer Process Simplification Your Answer Process Simplification

Multiple Choice Multiple Answer Question ERP can be made effective by :Correct
Answer Performance assessment , Documentation , Training Your Answer Performance
assessment , Documentation , Training

Multiple Choice Single Answer Question Partner & Public is related to :Correct
Answer Environment Your Answer True/False Question Environment

EPC represents an event which triggers of a set of the functions & functions
culminate in events & so on. Correct Answer True
Sem – 3rd Business Process Re-engineering 41
Your Answer True/False Question

True

Success factor for BPR is a proper composition of re-engineering team with in-
depth knowledge of the topic. Correct Answer True Your Answer True

Multiple Choice Single Answer Question Re-engineering projects targeting cross


functional business processes, but are contained within business unit are
called :Correct Answer Interventional Your Answer Intra functional

Select The Blank Question Make the process intimate with the preferences & habits
of ________. Correct Answer Participants Your Answer True/False Question
Participants

The process matrix illustrates process and information system dependencies.

Correct Answer False Your Answer True/False Question False

Success factor for BPR is ensuring the involvement of the end-users.

Correct Answer True Your Answer True

Multiple Choice Single Answer Question All Barriers to BPR implementation success
are the results of :Correct Answer Root Causes Your Answer Root Causes

Multiple Choice Multiple Answer Question Select the Operating Systems from the
following :Correct Answer Unix , Windows NT , IBM MVS Your Answer Unix , Windows
NT , IBM MVS

Multiple Choice Single Answer


Sem – 3rd Business Process Re-engineering 42
Question

Process orientation means :-

Correct Answer Organizing companies around their processes Your Answer Organizing
companies around their processes

Multiple Choice Single Answer Question BPR is rethinking of the business processes
to improve the speed, quality & output of :Correct Answer Product or Services Your
Answer True/False Question Product or Services

BPR & SCM are closely linked with each other.

Correct Answer True Your Answer True

Multiple Choice Single Answer Question The BPR activities are used in conjunction
with :Correct Answer Workflow Analysis Your Answer Workflow Analysis

Match The Following Question DSS TPS MIS KBS True/False Question

Correct Answer Decision Support System Transaction Processing system Management


Information System Knowledge Based System

Your Answer Decision Support System Transaction Processing system Management


Information System Knowledge Based System

Information Technology is one of the key tools employed in the change process.

Correct Answer True Your Answer True

Multiple Choice Single Answer Question The Barriers which are related to things &
regulations are called as :Correct Answer Hard Barriers Your Answer Hard Barriers

Sem – 3rd

Business Process Re-engineering

43
Multiple Choice Multiple Answer Question ERP can be made effective by :Correct
Answer Performance assessment , Documentation , Training Your Answer True/False
Question Performance assessment , Documentation , Training

The critic communicates openly & demonstrates constructive behaviour towards the
project goals. Correct Answer True Your Answer True

Select The Blank Question Breakthrough Results in search for & the implementation
of radical change in business process are by ________. Correct Answer BPR Your
Answer BPR

Multiple Choice Single Answer Question A need to revisit the organization's vision
statement may be due to :Correct Answer Benchmarking Your Answer Benchmarking

Select The Blank Question BPR Stalward is ________. Correct Answer Dr. Juran Your
Answer Dr. Juran

Select The Blank Question Activities performed by top management level are called
as ________ activities Correct Answer Strategic Your Answer Strategic

Match The Following Question Saboteur Behaviour Critic Behaviour Skeptic Brhaviour
Terrorist Behaviour

Correct Answer Extremely Negative Open Communication Similar to Critic Warns


Everybody

Your Answer Extremely Negative Open Communication Similar to Critic Warns


Everybody

Sem – 3rd

Business Process Re-engineering

44
Multiple Choice Multiple Answer Question Designing new business process is
normally done by :Correct Answer Starting with clean slate. , Without taking into
account the legacy process , Suspending current rules/procedure Your Answer
Starting with clean slate. , Without taking into account the legacy process ,
Suspending current rules/procedure Multiple Choice Single Answer Question The
Behaviour of Critic is :Correct Answer Open Your Answer Open

Multiple Choice Multiple Answer Question Hierarchical Levels are :Correct Answer
Top , Middle , Bottom Your Answer Top , Middle , Bottom

Multiple Choice Single Answer Question RFP stands for :Correct Answer Request For
Proposal Your Answer Request For Proposal

Multiple Choice Single Answer Question Which of the following technique can be
used for understanding the current process? Correct Answer Quality function
deployment technique Your Answer Quality function deployment technique

Multiple Choice Multiple Answer Question Which of the following are obstacle to
success of BPR project as par manganelli/Klein methodology? Correct Answer Time ,
Risk , Cost Your Answer Time , Risk , Cost

Select The Blank Question Cycle Time, Asset Turnover & Response Time goals are
achieved by ________. Correct Answer Velocity Goal Your Answer Velocity Goal

Select The Blank Question In a Re-engineering project the Third phase is ________.

Sem – 3rd

Business Process Re-engineering

45
Correct Answer Creating vision for new process Your Answer Creating vision for new
process

Select The Blank Question Print Media Clippings are produced by ________ Correct
Answer Media Partners Your Answer Media Partners

th

Copy

LIST OF ATTEMPTED QUESTIONS AND ANSWERS Select The Blank Question Role A in BPR is
________ Correct Answer Facilitator Your Answer True/False Question Facilitator

The skeptic demonstrates a similar behaviour to the critic.

Correct Answer True Your Answer True/False Question True

The project should not be properly explained to the store managers.

Correct Answer False Your Answer False

Select The Blank Question Hard Barrier example could be ________. Correct Answer
Legal Obstacles Your Answer Legal Obstacles

Multiple Choice Single Answer Question EDP stands for :Correct Answer Electronic
Data Processing Your Answer Electronic Data Processing

Multiple Choice Single Answer Question Which statement identifies operations major
product and services, customers?
Sem – 3rd Business Process Re-engineering 46
Correct Answer Mission Your Answer Accounts

Select The Blank Question People Problems are called as ________ Correct Answer
Soft Barriers Your Answer Soft Barriers

Multiple Choice Multiple Answer Question Characteristics of Tactical Information


systems are :Correct Answer Thinks about current , Information is in the form of
summary , Nature of data is somewhat unstructural Your Answer Thinks about current
, Information is in the form of summary , Information used for goal oriented
decision Match The Following Question Involvement & participation Over
sophistication Delivery of value Concentrate on Correct Answer Encourage Avoid
Priority Outputs Your Answer Encourage Avoid Priority Outputs

Multiple Choice Multiple Answer Question Application Systems Languages are


:Correct Answer ABAP/4 , VB , VC++ Your Answer True/False Question ABAP/4 , VB ,
VC++

Mission and vision are organizational attributes.

Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question Financial Motivations are :Correct Answer
Promotion , Incentive , Bonus Your Answer Incentive , Bonus

Multiple Choice Single Answer


Sem – 3rd Business Process Re-engineering 47
Question

On which point there is similarity between re-engineering and continuous


improvement?

Correct Answer Time management Your Answer Type of change

Multiple Choice Single Answer Question Micro level reengineering deals in relation
to time frame which is :Correct Answer Short Your Answer Short

Select The Blank Question Increasing lead time is related to ________. Correct
Answer Purchase Process Your Answer True/False Question Purchase Process

To implement IT enabled SCM, it is necessary to reengineer the entire supply


chain.

Correct Answer False Your Answer True

Select The Blank Question Quality Management Deployment Tool is ________. Correct
Answer TQM Your Answer True/False Question TQM

During implementation of re-engineered processes, top management should provide a


support. Correct Answer False Your Answer True

True/False Question

The introduction of a new information technology often changes the complex power
structure in an organization. Correct Answer True Your Answer True

Multiple Choice Single Answer Question Re-engineering projects bridging two or


more business units, such as the company acts customers and suppliers is :Correct
Answer Inter-organizational

Sem – 3rd

Business Process Re-engineering

48
Your Answer

Inter-organizational

Select The Blank Question Duration of strategic benchmarking program is


generally________. Correct Answer 4 to 6 months Your Answer 4 to 6 months

Select The Blank Question ________ are those things that the organization does
best. Correct Answer Core competencies Your Answer Core competencies

Multiple Choice Multiple Answer Question Guidelines for Business transformation


are :Correct Answer Map the current state of the organization & its business
processes , Chart out the desired goals , Develop high level process
specifications Your Answer Map the current state of the organization & its
business processes , Chart out the desired goals , Develop high level process
specifications Multiple Choice Multiple Answer Question Who are the process stake
holders? Correct Answer Customers , Suppliers , Higher authority Your Answer
Customers , Creditors , Suppliers

Multiple Choice Multiple Answer Question Characteristics of Business Process


are :Correct Answer Demands a set of tasks , Requires diverse resources , Desired
customer who can be a person or a group Your Answer Demands a set of tasks ,
Requires diverse resources , Desired customer who can be a person or a group
Multiple Choice Multiple Answer Question Parameters of Micro Level Re-engineering
are :Correct Answer Optimization , Short , Diverse Your Answer Optimization ,
Short , Diverse

Multiple Choice Multiple Answer Question Which questions are to be answered while
formulating vision statement? Correct Answer What business an organization want to
be in? , What organization's competitors do? , What organizations need to stay in
competition? Your Answer What business an organization want to be in? , What
organization's competitors do? , What organizations need to stay in competition?
True/False
Sem – 3rd Business Process Re-engineering 49
Question

Values and beliefs are to be articulated to withstand in the adversity.

Correct Answer False Your Answer False

Multiple Choice Single Answer Question BPR means :Correct Answer Business Process
Re-engineering Your Answer Business Process Re-engineering

Select The Blank Question ________ weigh the efficiency and productivity by
characteristics of a process. Correct Answer PCM Your Answer PCM

Multiple Choice Single Answer Question Which technique is used when sufficient
number of cases are reported for purpose of comparision of re-engineering process?
Correct Answer Process benchmarking Your Answer Process benchmarking

Multiple Choice Single Answer Question Which of the following activity is included
in planning phase of re-engineering project? Correct Answer Defining scope and
boundaries of project Your Answer Conducting benchmarking

Multiple Choice Multiple Answer Question During Design Phase, the Top Management
should :Correct Answer Listen , Respond , Feedback Your Answer Listen , Respond ,
Feedback

Select The Blank Question Due to process matrix all elements of process re-
engineering are understood in terms of their ________. Correct Answer Inter
relationship Your Answer Inter relationship

Multiple Choice Single Answer Question Companies undertaking BPR projects


typically look for :Correct Answer Drastic Improvements

Sem – 3rd

Business Process Re-engineering

50
Your Answer

Drastic Improvements

Multiple Choice Multiple Answer Question Role of Consultant is :Correct Answer


Advisor , Leader , Facilitator Your Answer Advisor , Leader , Facilitator

Multiple Choice Single Answer Question Environment speaks about :Correct Answer
Partner & Public Your Answer Partner & Public

Multiple Choice Single Answer Question In TQC term, C stands for :Correct Answer
Culture Your Answer True/False Question Control

Choice of appropriate channel depends upon the type product or services to be


marketed, the volume involved. Correct Answer True Your Answer True

True/False Question

The responsibility of implementation of strategic plan can be delegated.

Correct Answer False Your Answer False

Match The Following Question Secondary Process Knowledge Process Key Process
Operational Process True/False Question

Correct Answer Maintenance Research & Development Process supporting the mission
of company Manufacturing

Your Answer Maintenance Research & Development Process supporting the mission of
company Manufacturing

Systems are composed of inter related and inter dependent sub systems.

Sem – 3rd

Business Process Re-engineering

51
Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question Which of the following are the
derivatives of business system planning methodology? Correct Answer Information
system planning , Information requirement study Your Answer Information system
planning , Information requirement study

Multiple Choice Single Answer Question Cost reduction, customer satisfaction goals
should be included in :Correct Answer Vision statement Your Answer Vision
statement

Select The Blank Question Contents Management is related to ________. Correct


Answer Project Your Answer Project

Select The Blank Question In case of ________ people confront the project or the
project gradually loses commitment by upper management. Correct Answer Political
Risk Your Answer Political Risk

Multiple Choice Multiple Answer Question Integration Strategies are :Correct


Answer Information Integration , Decision Integration , Financial Integration Your
Answer Information Integration , Decision Integration , Financial Integration

th

Copy LIST OF ATTEMPTED QUESTIONS AND ANSWERS

True/False Question Synchronize the physical & virtual parts of the process is
Synchronize Principle. Correct Answer True Your Answer True Select The Blank
Question Internal Resistance is ________ Correct Answer Manager Your Answer
Manager Sem – 3rd Business Process Re-engineering 52
True/False Question The Business Re-engineering project does not require a new
culture. Correct Answer False Your Answer False Multiple Choice Single Answer
Question Which technique is used when sufficient number of cases are reported for
purpose of comparision of re-engineering process? Correct Answer Process
benchmarking Your Answer Re-engineering software Select The Blank Question A
person performing interpersonal role in organisation is a ________. Correct Answer
Leader Your Answer Negotiator Multiple Choice Single Answer Question Re-engineered
projects aimed at single and isolated tasks, activities or for single functions
are called as :Correct Answer Intra functional Your Answer Inter-functional Match
The Following Question Correct Answer Your Answer Used to

Instant messaging For real time exchange of notes & messages conduct toll-free
conversation Chat Used to conduct toll-free conversation messages

For real time exchange of notes &

Bulletin Board Used to post notices Used to post notices Video For tele-
conferencingFor tele-conferencing

Multiple Choice Multiple Answer Question Select the Operating Systems from the
following :Correct Answer Unix , Windows NT , IBM MVS Your Answer Unix , Windows
NT Select The Blank Question Financial Year in India ends on ________. Correct
Answer 31st March Your Answer 31st March Multiple Choice Single Answer Question
The Concept "Benefits to Society" implies fulfillment of requirements of :Correct
Answer Society Your Answer Society Select The Blank Question Organization has to
satisfy ________ for its survival. Correct Answer External customer Your Answer
External customer Sem – 3rd Business Process Re-engineering 53
Select The Blank Question People Problems are called as ________ Correct Answer
Soft Barriers Your Answer Soft & Hard Barriers Multiple Choice Multiple Answer
Question Pitfalls of ERP implementation are :Correct Answer Longer Implementation
Times , Communication Gap , Inability to support continuous improvement & change
management Your Answer Delays of Supplier Payments , Longer Implementation Times ,
Inability to support continuous improvement & change management True/False
Question The skeptic demonstrates a similar behaviour to the critic. Correct
Answer True Your Answer True Multiple Choice Single Answer Question A Successful
Business case should have thrust on which issue? Correct Answer Production Your
Answer Production Multiple Choice Multiple Answer Question What are cultural
attributes of an organization? Correct Answer Values , Beliefs Your Answer
Values , Mission , Vision Select The Blank Question RFP is ________. Correct
Answer Request For Proposal Your Answer Request For Proposal True/False Question
The banks efforts for technology upgradation should precede the business re-
engineering. Correct Answer False Your Answer True Multiple Choice Single Answer
Question Which process is not dominant in Business Process Re-engineering? Correct
Answer Product development Your Answer Procurement Select The Blank Question
Research activity is a ________ process. Correct Answer Knowledge based Your
Answer Knowledge based Select The Blank Question ________ is considered as point
of similarity between re-engineering & continuous improvement project. Correct
Answer Organizational Change Your Answer Organizational Change Multiple Choice
Single Answer Question Delivery of product & services is :Correct Answer Customer
facing process Your Answer Secondary process Sem – 3rd Business Process Re-
engineering 54
Select The Blank Question Quality Management Deployment Tool is ________. Correct
Answer TQM Your Answer SCM True/False Question The business case should be a
Elaborate & Long document. Correct Answer False Your Answer False Multiple Choice
Multiple Answer Question Critical Success factor in business are :Correct Answer
Cost reduction , Quality enhancement , Service improvement Your Answer Cost
reduction , Quality enhancement True/False Question Process orientation organize
companies around their processes. Correct Answer True Your Answer True True/False
Question Business Processes are set of activities that transform a set of inputs
into set of outputs using people & tool. Correct Answer True Your Answer True
Match The Following Question Correct Answer ERP's Logical Extension 4 ERP's
Logical Extension 1 ERP's Logical Extension 2 ERP's Logical Extension 3 KBS EDP
MIS DSS

Your Answer KBS EDP MIS DSS

Multiple Choice Single Answer Question Micro level reengineering deals in relation
to time frame which is :Correct Answer Short Your Answer Short Multiple Choice
Multiple Answer Question Which of the following are process re-designing technique
& tools? Correct Answer Simulation , Indicative thinking Your Answer Simulation ,
Indicative thinking True/False Question Financial integration implies that each of
the participants has a financial stake in operations of other participants.
Correct Answer True Your Answer True True/False Question Mission and vision are
organizational attributes. Correct Answer True Sem – 3rd Business Process Re-
engineering 55
Your Answer

True

Multiple Choice Multiple Answer Question Inventory Strategy is related to :Correct


Answer Demand Forecasting , Inventory Planning , Planning of Stocking Facilities
Your Answer Demand Forecasting , Inventory Planning , Planning of Stocking
Facilities True/False Question Background section of business systems planning
study report explain the objectives of the study and the methods used. Correct
Answer True Your Answer True Multiple Choice Single Answer Question From a process
view point, highest priority in an organization is given to : Correct Answer
Satisfaction of customer Your Answer Satisfaction of customer Multiple Choice
Multiple Answer Question To describe potential future from current environment,
organization uses :Correct Answer Reasoning techniques , Trend line plotting ,
Simulation techniques Your Answer Reasoning techniques , Simulation techniques
True/False Question For successful implementation of ERP, it is necessary to carry
out business process re-engineering in the organization to derive full advantage
from the ERP system. Correct Answer True Your Answer True Multiple Choice Single
Answer Question Re-engineering projects targeting cross functional business
processes, but are contained within business unit are called :Correct Answer
Interventional Your Answer Intra functional Multiple Choice Single Answer Question
Raw materials, finished goods, WIP, spares etc. flow from vendor to customer is
called as :Correct Answer Value Flow Your Answer Value Flow Multiple Choice Single
Answer Question Incremental change in the process is:Correct Answer Process
Simplification Your Answer Process Re-engineering Select The Blank Question In
BPR, you can manage E-Processes through ________. Correct Answer E-Commerce Your
Answer TQM Multiple Choice Multiple Answer Sem – 3rd Business Process Re-
engineering 56
Question The results of SWOT analysis are used to develop :Correct Answer
Breakthrough objectives in strategic plan , Business plan , Process re-engineering
plan Your Answer Continuous improvement , Business plan , Process reengineering
plan Multiple Choice Multiple Answer Question Parameters of Micro Level Re-
engineering are :Correct Answer Optimization , Short , Diverse Your Answer
Optimization , Short , Diverse Multiple Choice Single Answer Question Project
speaks about :Correct Answer Contents Management Your Answer Contents Management
Multiple Choice Multiple Answer Question Customer service and supply chain process
covers :Correct Answer Customer ordering and delivering , Forecasting customer
orders , Delivering product to distribution centers Your Answer Customer ordering
and delivering , Delivering product to distribution centers Multiple Choice
Multiple Answer Question Continuous improvement process consists of :Correct
Answer Documentation of existing process , Establishing the measures , Carrying
the process Your Answer Establishing the measures , Carrying the process
True/False Question Organizational culture does not have any effect on re-
engineering project. Correct Answer False Your Answer True 10 Copy BPR Select The
Blank Question Role A in BPR is ________ Correct Answer Your Answer True/False
Question Correct Answer Your Answer True/False Question Facilitator Facilitator
th

The skeptic demonstrates a similar behaviour to the critic. True True

The project should not be properly explained to the store managers.

Sem – 3rd

Business Process Re-engineering

57
Correct Answer Your Answer

False False

Select The Blank Question Hard Barrier example could be ________. Correct Answer
Your Answer Legal Obstacles Legal Obstacles

Multiple Choice Single Answer Question EDP stands for :Correct Answer Your Answer
Electronic Data Processing Electronic Data Processing

Multiple Choice Single Answer Question Which statement identifies operations major
product and services, customers? Correct Answer Your Answer Mission Accounts

Select The Blank Question People Problems are called as ________ Correct Answer
Your Answer Soft Barriers Soft Barriers

Multiple Choice Multiple Answer Question Characteristics of Tactical Information


systems are :Correct Answer Your Answer Thinks about current , Information is in
the form of summary , Nature of data is somewhat unstructural Thinks about current
, Information is in the form of summary , Information used for goal oriented
decision

Match The Following Question Involvement & participation Over sophistication


Delivery of value Concentrate on

Correct Answer Encourage Avoid Priority Outputs

Your Answer Encourage Avoid Priority Outputs

Multiple Choice Multiple Answer Sem – 3rd Business Process Re-engineering 58


Question Correct Answer Your Answer True/False Question Correct Answer Your Answer

Application Systems Languages are :ABAP/4 , VB , VC++ ABAP/4 , VB , VC++

Mission and vision are organizational attributes. True True

Multiple Choice Multiple Answer Question Financial Motivations are :Correct Answer
Your Answer Promotion , Incentive , Bonus Incentive , Bonus

Multiple Choice Single Answer Question On which point there is similarity between
re-engineering and continuous improvement? Correct Answer Your Answer Time
management Type of change

Multiple Choice Single Answer Question Micro level reengineering deals in relation
to time frame which is :Correct Answer Your Answer Short Short

Select The Blank Question Increasing lead time is related to ________. Correct
Answer Your Answer True/False Question Correct Answer Your Answer Purchase Process
Purchase Process

To implement IT enabled SCM, it is necessary to reengineer the entire supply


chain. False True

Select The Blank Question Quality Management Deployment Tool is ________. Correct
Answer TQM Sem – 3rd

Business Process Re-engineering

59
Your Answer True/False Question Correct Answer Your Answer True/False Question
Correct Answer Your Answer

TQM

During implementation of re-engineered processes, top management should provide a


support. False True

The introduction of a new information technology often changes the complex power
structure in an organization. True True

Multiple Choice Single Answer Question Re-engineering projects bridging two or


more business units, such as the company acts customers and suppliers is :Correct
Inter-organizational Answer Your Answer Inter-organizational Select The Blank
Question Duration of strategic benchmarking program is generally________. Correct
Answer Your Answer 4 to 6 months 4 to 6 months

Select The Blank Question ________ are those things that the organization does
best. Correct Answer Your Answer Core competencies Core competencies

Multiple Choice Multiple Answer Question Guidelines for Business transformation


are :Correct Answer Your Answer Map the current state of the organization & its
business processes , Chart out the desired goals , Develop high level process
specifications Map the current state of the organization & its business
processes , Chart out the desired goals , Develop high level process
specifications

Multiple Choice Multiple Answer Question Who are the process stake holders?
Correct Answer Your Answer Customers , Suppliers , Higher authority Customers ,
Creditors , Suppliers

Sem – 3rd

Business Process Re-engineering

60
Multiple Choice Multiple Answer Question Characteristics of Business Process
are :Correct Answer Your Answer Demands a set of tasks , Requires diverse
resources , Desired customer who can be a person or a group Demands a set of tasks
, Requires diverse resources , Desired customer who can be a person or a group

Multiple Choice Multiple Answer Question Parameters of Micro Level Re-engineering


are :Correct Answer Your Answer Optimization , Short , Diverse Optimization ,
Short , Diverse

Multiple Choice Multiple Answer Question Which questions are to be answered while
formulating vision statement? Correct Answer Your Answer What What What What
business an organization want to be in? , What organization's competitors do? ,
organizations need to stay in competition? business an organization want to be in?
, What organization's competitors do? , organizations need to stay in competition?

True/False Question Correct Answer Your Answer

Values and beliefs are to be articulated to withstand in the adversity. False


False

Multiple Choice Single Answer Question BPR means :Correct Answer Your Answer
Business Process Re-engineering Business Process Re-engineering

Select The Blank Question ________ weigh the efficiency and productivity by
characteristics of a process. Correct Answer Your Answer PCM PCM

Multiple Choice Single Answer Question Which technique is used when sufficient
number of cases are reported for purpose of comparision of re-engineering process?
Correct Process benchmarking Answer Your Answer Process benchmarking Multiple
Choice Single Answer Question Which of the following activity is included in
planning phase of re-engineering project?

Sem – 3rd

Business Process Re-engineering

61
Correct Answer Your Answer

Defining scope and boundaries of project Conducting benchmarking

Multiple Choice Multiple Answer Question During Design Phase, the Top Management
should :Correct Answer Your Answer Listen , Respond , Feedback Listen , Respond ,
Feedback

Select The Blank Question Due to process matrix all elements of process re-
engineering are understood in terms of their ________. Correct Inter relationship
Answer Your Answer Inter relationship Multiple Choice Single Answer Question
Companies undertaking BPR projects typically look for :Correct Answer Your Answer
Drastic Improvements Drastic Improvements

Multiple Choice Multiple Answer Question Role of Consultant is :Correct Answer


Your Answer Advisor , Leader , Facilitator Advisor , Leader , Facilitator

Multiple Choice Single Answer Question Environment speaks about :Correct Answer
Your Answer Partner & Public Partner & Public

Multiple Choice Single Answer Question In TQC term, C stands for :Correct Answer
Your Answer True/False Question Correct Answer Your Answer Culture Control

Choice of appropriate channel depends upon the type product or services to be


marketed, the volume involved. True True Business Process Re-engineering 62

Sem – 3rd
True/False Question Correct Answer Your Answer

The responsibility of implementation of strategic plan can be delegated. False


False

Match The Following Question Secondary Process Knowledge Process Key Process
Operational Process

Correct Answer Maintenance Research & Development

Your Answer Maintenance Research & Development

Process supporting the mission of Process supporting the mission of company


company Manufacturing Manufacturing

True/False Question Correct Answer Your Answer

Systems are composed of inter related and inter dependent sub systems. True True

Multiple Choice Multiple Answer Question Which of the following are the
derivatives of business system planning methodology? Correct Answer Your Answer
Information system planning , Information requirement study Information system
planning , Information requirement study

Multiple Choice Single Answer Question Cost reduction, customer satisfaction goals
should be included in :Correct Answer Your Answer Vision statement Vision
statement

Select The Blank Question Contents Management is related to ________. Correct


Answer Your Answer Project Project

Select The Blank Question In case of ________ people confront the project or the
project gradually loses commitment by upper management. Correct Political Risk
Answer Sem – 3rd Business Process Re-engineering 63
Your Answer

Political Risk

Multiple Choice Multiple Answer Question Integration Strategies are :Correct


Answer Your Answer Information Integration , Decision Integration , Financial
Integration Information Integration , Decision Integration , Financial Integration

11th Copy BPR True/False Question Correct Answer Your Answer Measurements are
central to a fact based decision-making process. True True

Select The Blank Question Research activity is a ________ process. Correct Answer
Your Answer True/False Question Correct Answer Your Answer Knowledge based
Knowledge based

Slow changes & gradual improvement are the characteristics of BPR. False True

Multiple Choice Multiple Answer Question While developing a mission statement


which of the following are considered? Correct Answer Your Answer Reviewing
relevant policy , Reviewing applicable directive , Reviewing
requirement/constraints Reviewing relevant policy , Reviewing applicable directive
, Reviewing requirement/constraints

Select The Blank Question Presently maximum market of ERP is captured by ________.
Correct Answer Your Answer SAP SAP

Multiple Choice Multiple Answer Question Types of Resisting Behaviour are :-

Sem – 3rd

Business Process Re-engineering

64
Correct Answer Your Answer

Terrorist , Critic , Skeptic Terrorist , Critic , Skeptic

Multiple Choice Multiple Answer Question Pitfalls of ERP implementation are


:Correct Answer Your Answer Longer Implementation Times , Communication Gap ,
Inability to support continuous improvement & change management Longer
Implementation Times , Communication Gap , Inability to support continuous
improvement & change management

Multiple Choice Multiple Answer Question What are cultural attributes of an


organization? Correct Answer Your Answer True/False Question Correct Answer Your
Answer Values , Beliefs Values , Mission , Vision

Implementation of re-engineered project is done through pilot case. True True

Select The Blank Question A strong facilitator & experienced practitioner who
brings the methodology with him is ________. Correct Role A Answer Your Answer
Consultant Multiple Choice Multiple Answer Question Scope of ERP includes :Correct
Answer Your Answer Outbound Logistics , Operations , Sales & Marketing to Service
Operations , Outbound Logistics , Sales & Marketing to Service

Multiple Choice Multiple Answer Question The techniques used for understanding the
current process are :Correct Answer Your Answer Flow chart techniques , Fish bone
diagram , Quality function deployment technique Flow chart techniques , Fish bone
diagram , Quality function deployment technique

Select The Blank Question Every system has ________ that defines its scope of
activities. Correct Answer Your Answer Boundary Subsystem Business Process Re-
engineering 65

Sem – 3rd
Multiple Choice Single Answer Question Incremental change in the process
is:Correct Answer Your Answer Process Simplification Process Simplification

Multiple Choice Multiple Answer Question ERP can be made effective by :Correct
Answer Your Answer Performance assessment , Documentation , Training Performance
assessment , Documentation , Training

Multiple Choice Single Answer Question Partner & Public is related to :Correct
Answer Your Answer True/False Question Correct Answer Your Answer True/False
Question Correct Answer Your Answer Environment Environment

EPC represents an event which triggers of a set of the functions & functions
culminate in events & so on. True True

Success factor for BPR is a proper composition of re-engineering team with in-
depth knowledge of the topic. True True

Multiple Choice Single Answer Question Re-engineering projects targeting cross


functional business processes, but are contained within business unit are
called :Correct Interventional Answer Your Answer Intra functional Select The
Blank Question Make the process intimate with the preferences & habits of
________. Correct Answer Your Answer True/False Participants Participants

Sem – 3rd

Business Process Re-engineering

66
Question Correct Answer Your Answer True/False Question Correct Answer Your Answer

The process matrix illustrates process and information system dependencies. False
False

Success factor for BPR is ensuring the involvement of the end-users. True True

Multiple Choice Single Answer Question All Barriers to BPR implementation success
are the results of :Correct Answer Your Answer Root Causes Root Causes

Multiple Choice Multiple Answer Question Select the Operating Systems from the
following :Correct Answer Your Answer Unix , Windows NT , IBM MVS Unix , Windows
NT , IBM MVS

Multiple Choice Single Answer Question Process orientation means :Correct Answer
Your Answer Organizing companies around their processes Organizing companies
around their processes

Multiple Choice Single Answer Question BPR is rethinking of the business processes
to improve the speed, quality & output of :Correct Answer Your Answer True/False
Question Correct Answer Your Answer Product or Services Product or Services

BPR & SCM are closely linked with each other. True True

Multiple Choice Single Answer Question The BPR activities are used in conjunction
with :Correct Answer Workflow Analysis Sem – 3rd

Business Process Re-engineering

67
Your Answer

Workflow Analysis

Match The Following Question DSS TPS MIS KBS

Correct Answer Decision Support System Transaction Processing system

Your Answer Decision Support System Transaction Processing system

Management Information System Management Information System Knowledge Based System


Knowledge Based System

True/False Question Correct Answer Your Answer

Information Technology is one of the key tools employed in the change process.
True True

Multiple Choice Single Answer Question The Barriers which are related to things &
regulations are called as :Correct Answer Your Answer Hard Barriers Hard Barriers

Multiple Choice Multiple Answer Question ERP can be made effective by :Correct
Answer Your Answer True/False Question Correct Answer Your Answer Performance
assessment , Documentation , Training Performance assessment , Documentation ,
Training

The critic communicates openly & demonstrates constructive behaviour towards the
project goals. True True

Select The Blank Question Breakthrough Results in search for & the implementation
of radical change in business process are by ________. Correct BPR Answer Your
Answer BPR Multiple Choice Single Answer Question A need to revisit the
organization's vision statement may be due to :Sem – 3rd

Business Process Re-engineering

68
Correct Answer Your Answer

Benchmarking Benchmarking

Select The Blank Question BPR Stalward is ________. Correct Answer Your Answer Dr.
Juran Dr. Juran

Select The Blank Question Activities performed by top management level are called
as ________ activities Correct Answer Your Answer Strategic Strategic

Match The Following Question Saboteur Behaviour Critic Behaviour Skeptic Brhaviour
Terrorist Behaviour

Correct Answer Extremely Negative Open Communication Similar to Critic Warns


Everybody

Your Answer Extremely Negative Open Communication Similar to Critic Warns


Everybody

Multiple Choice Multiple Answer Question Designing new business process is


normally done by :Correct Answer Your Answer Starting with clean slate. , Without
taking into account the legacy process , Suspending current rules/procedure
Starting with clean slate. , Without taking into account the legacy process ,
Suspending current rules/procedure

Multiple Choice Single Answer Question The Behaviour of Critic is :Correct Answer
Your Answer Open Open

Multiple Choice Multiple Answer Question Hierarchical Levels are :Correct Answer
Your Answer Top , Middle , Bottom Top , Middle , Bottom

Multiple Choice Single Answer Sem – 3rd Business Process Re-engineering 69


Question Correct Answer Your Answer

RFP stands for :Request For Proposal Request For Proposal

Multiple Choice Single Answer Question Which of the following technique can be
used for understanding the current process? Correct Answer Your Answer Quality
function deployment technique Quality function deployment technique

Multiple Choice Multiple Answer Question Which of the following are obstacle to
success of BPR project as par manganelli/Klein methodology? Correct Time , Risk ,
Cost Answer Your Answer Time , Risk , Cost Select The Blank Question Cycle Time,
Asset Turnover & Response Time goals are achieved by ________. Correct Answer Your
Answer Velocity Goal Velocity Goal

Select The Blank Question In a Re-engineering project the Third phase is ________.
Correct Answer Your Answer Creating vision for new process Creating vision for new
process

Select The Blank Question Print Media Clippings are produced by ________ Correct
Answer Your Answer Media Partners Media Partners

Sem – 3rd

Business Process Re-engineering

70
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Select The Blank Question ________ BPR
methodology has a source as a "Vsens". Correct Answer Kodak Your Answer True/False
Question Hammer/Champy

Not to Capture information digitally at the source & propagate it through the
process is Digitize & Propagate Principle. Correct Answer False Your Answer True

Multiple Choice Multiple Answer Question During Design Phase, the Top Management
should :Correct Answer Listen , Respond , Feedback Your Answer Listen , Respond ,
Feedback

Multiple Choice Multiple Answer Question What are organizational attributes?


Correct Answer Mission , Vision Your Answer True/False Question Mission , Vision

The Business Re-engineering project does not require a new culture. Correct Answer
False Your Answer False

True/False Question

EPC represents an event which triggers of a set of the functions & functions
culminate in events & so on. Correct Answer True Your Answer True

Multiple Choice Single Answer Question From a process view point, highest priority
in an organization is
given to : Correct Answer Satisfaction of customer Your Answer Satisfaction of
customer

Multiple Choice Multiple Answer Question MRP II is associated with :Correct Answer
Men , Machine , Material Your Answer True/False Question Men , Machine , Material

Customer identification is an end of process re-engineering efforts. Correct


Answer False Your Answer False

Multiple Choice Single Answer Question Which of the following activity is not
included in planning phase of re-engineering project? Correct Answer Conducting
benchmarking Your Answer Conducting benchmarking

Select The Blank Question Hard Barrier example could be ________. Correct Answer
Legal Obstacles Your Answer Legal Obstacles

Select The Blank Question Print Media Clippings are produced by ________ Correct
Answer Media Partners Your Answer True/False Question Media Partners

Organization has both internal & external customers.

Correct Answer True Your Answer True


Multiple Choice Multiple Answer Question Keep the other Senior Managers & stake-
holders informed about :Correct Answer Project , Status , Obstacles Your Answer
Status , Obstacles

Multiple Choice Multiple Answer Question Sales and manufacturing business process
covers :Correct Answer Market/Marketing research , Stimulation of end users
interest , Developing customers partnership Your Answer Market/Marketing
research , Stimulation of end users interest , Developing customers partnership
Select The Blank Question ________ quantity the response and cycle time
characteristics of a process. Correct Answer PTM Your Answer PTM

Multiple Choice Single Answer Question Internal Individual resistance describes


:Correct Answer People Behaviour Your Answer People Behaviour

Multiple Choice Single Answer Question The BPR principles state that when an
inspector is inspecting goods the inspection report should be :Correct Answer Made
by the inspector himself to eliminate the probability of errors Your Answer Made
by the inspector himself to eliminate the probability of errors Select The Blank
Question Activities performed by top management level are called as ________
activities Correct Answer Strategic Your Answer Strategic

Multiple Choice Multiple Answer Question Pitfalls of ERP implementation are :-


Correct Answer Longer Implementation Times , Communication Gap , Inability to
support continuous improvement & change management Your Answer Longer
Implementation Times , Communication Gap , Inability to support continuous
improvement & change management Match The Following Question Political Risks
Financial Risks Technical Risks Functional Risks

Correct Answer People Resistance ROI IT Solution Organization Resistance

Your Answer People Resistance ROI IT Solution Organization Resistance

Multiple Choice Single Answer Question In a continuous process improvement mode


4th step is Correct Answer Measure the performance Your Answer Measure the
performance

Multiple Choice Single Answer Question Process orientation means :Correct Answer
Organizing companies around their processes Your Answer Organizing companies
around their processes

Select The Blank Question ________ is the operational process. Correct Answer
Procurement of raw material Your Answer Procurement of raw material

Multiple Choice Single Answer Question Micro level reengineering deals in relation
to time frame which is :Correct Answer Short Your Answer Short

Multiple Choice Single Answer Question Which of the following activity is included
in planning phase of re-engineering project?
Correct Answer Defining scope and boundaries of project Your Answer Defining scope
and boundaries of project

Select The Blank Question In Kaizen, focus is on ________ Improvement. Correct


Answer Continuous Your Answer Continuous

Multiple Choice Multiple Answer Question Characteristics of operational


information systems are :Correct Answer Information is generated
regularly/repeatedly. , Information is in very detailed form , Source of data is
internal Your Answer Information is generated regularly/repeatedly. , Information
is in very detailed form , Source of data is internal Multiple Choice Multiple
Answer Question Who governs the conduct in an organization? Correct Answer
Values , Beliefs Your Answer Values , Beliefs

Select The Blank Question ________ BPR methodology has a source as "Academics".
Correct Answer Daven port Your Answer True/False Question Daven port

The process matrix illustrates process and information system dependencies.


Correct Answer False Your Answer False

True/False Question

Process orientation organize companies around their processes.

Correct Answer True Your Answer True/False True


Question

Former experiences with the organizational projects forms the behaviour of people.
Correct Answer True Your Answer True

Multiple Choice Single Answer Question Only one Group consisting of


representatives from purchase, manufacturing, operation, finance etc. is :Correct
Answer Single Entity Your Answer Multiple Entity

Select The Blank Question In BPR, you can manage E-Processes through ________.
Correct Answer E-Commerce Your Answer E-Commerce

Multiple Choice Single Answer Question Reducing lead time is related to :Correct
Answer Procurement Process Your Answer Procurement Process

Multiple Choice Single Answer Question The Project does not yield the high ROI
expected is termed as :Correct Answer Financial Risk Your Answer Financial Risk

Multiple Choice Single Answer Question Which activity is performed during second
phase analysis of reengineering project? Correct Answer Conducting benchmarking
Your Answer Conducting benchmarking

Multiple Choice Multiple Answer Question Due to long-term implementation of


strategic plan, leader has to guard against :Correct Answer Frustration , Waning
of enthusiasm , Commitment Your Answer Frustration , Waning of enthusiasm
True/False Question

The fourth step in business system planning is the development of process map.
Correct Answer False Your Answer False

Multiple Choice Single Answer Question MIS stands for :Correct Answer Management
Information System Your Answer Management Information System

Multiple Choice Multiple Answer Question Continuous improvement process consists


of :Correct Answer Documentation of existing process , Establishing the measures ,
Carrying the process Your Answer Documentation of existing process , Establishing
the measures , Carrying the process Multiple Choice Multiple Answer Question The
results of SWOT analysis are used to develop :Correct Answer Breakthrough
objectives in strategic plan , Business plan , Process re-engineering plan Your
Answer Breakthrough objectives in strategic plan , Business plan , Process re-
engineering plan Multiple Choice Multiple Answer Question Which of the following
points are considered for similarities between re-engineering and continuous
improvement? Correct Answer Time investment , Organizational change Your Answer
Time investment , Organizational change

Select The Blank Question The view which integrates all views & also imparts the
logic dynamics of a process is called ________. Correct Answer Control View Your
Answer Organization View

Select The Blank Question The process of ordering from a supplier is called as
________ process.
Correct Answer Interorganised Your Answer Interorganised
LIST OF ATTEMPTED QUESTIONS AND ANSWERS True/False Question A completely new
computer application system need not be tested thoroughly. Correct Answer False
Your Answer False True/False Question "Indicative thinking" technique is used for
purpose of comparison of the re-engineered process Correct Answer False Your
Answer False Multiple Choice Single Answer Question From a process view point,
highest priority in an organization is given to : Correct Answer Satisfaction of
customer Your Answer Satisfaction of customer True/False Question Systems are
composed of inter related and inter dependent sub systems. Correct Answer True
Your Answer True Multiple Choice Multiple Answer Question Learning objectives in
BPR evolution of BPR for E-Business are :Correct Answer Understand how web enabled
e-business change the nature of BPR , Understand how e-processes will be managed ,
Principles & tactics for redesign Your Answer Principles for organizational
material requirement , Understand how e-processes will be managed , Principles &
tactics for redesign Multiple Choice Single Answer Question Which statement
identifies operations major product and services, customers? Correct Answer
Mission Your Answer Mission Multiple Choice Single Answer Question ERP was
introduced in the year :Correct Answer 1990
Your Answer

1990

Multiple Choice Single Answer Question BPR is search for & the implementation of
radical change in business process to achieve :Correct Answer Breakthrough Results
Your Answer Breakthrough Results Match The Following Question Correct Answer Your
Answer Macro Level Long Rate of Interest ROI Return of Investment Return of
Investment Process Levels Micro & Macro Micro & Macro Micro Level Short Retention

Select The Blank Question Internal Individual resistance is ________ Correct


Answer People Behaviour Your Answer Group Behaviour True/False Question Values and
beliefs are to be articulated to withstand in the adversity. Correct Answer False
Your Answer True Multiple Choice Multiple Answer Question What are organizational
attributes? Correct Answer Mission , Vision Your Answer Mission , Vision Multiple
Choice Multiple Answer Question Which are necessary inputs to process re-
engineering? Correct Answer Break through objectives , Process vision ,
Performance measure Your Answer Break through objectives , Process vision ,
Process control Multiple Choice Multiple Answer Question Distribution Strategy can
be applied for these issues :-
Correct Answer Channel Selection , Supply Chain Configuration , Distribution
Planning Your Answer Channel Selection , Supply Chain Configuration , Distribution
Planning True/False Question The skeptic demonstrates a similar behaviour to the
critic. Correct Answer True Your Answer True Multiple Choice Multiple Answer
Question Environmental impact are :Correct Answer Air , Water , Sound Your Answer
Water , Sound , Air Select The Blank Question Increasing lead time is related to
________. Correct Answer Purchase Process Your Answer Materials Multiple Choice
Multiple Answer Question Management of change includes :Correct Answer Management
of IT project , Management of people Your Answer Management of IT project ,
Management of people , Management of re-engineering process Select The Blank
Question Role A in BPR is ________ Correct Answer Facilitator Your Answer
Facilitator True/False Question Outside members of Vision team should not have
knowledge about current process of organization. Correct Answer True Your Answer
True Multiple Choice Single Answer Question ERP system meet various demands
effectively by bridging in technologies to support the :Correct Answer Business
Processes Your Answer Business Processes Select The Blank
Question RFP is ________. Correct Answer Request For Proposal Your Answer Request
For Progress Multiple Choice Multiple Answer Question Which of the following are
the derivatives of business system planning methodology? Correct Answer
Information system planning , Information requirement study Your Answer
Information system planning , Information requirement study , Time & motion study
Multiple Choice Multiple Answer Question Application Systems Languages are
:Correct Answer ABAP/4 , VB , VC++ Your Answer ABAP/4 , VB , VC++ Multiple Choice
Single Answer Question Resistance against reasonable thinking & actions is termed
as :Correct Answer Type A Resistance Your Answer Type A Resistance Select The
Blank Question In Kaizen, focus is on ________ Improvement. Correct Answer
Continuous Your Answer Continuous Select The Blank Question The number of core
processes should be kept to ________. Correct Answer Minimum Your Answer Minimum
True/False Question Information Technology is one of the key tools employed in the
change process. Correct Answer True Your Answer True Multiple Choice Single Answer
Question Environment speaks about :Correct Answer Partner & Public Your Answer
Structure & Culture Multiple Choice Multiple Answer
Question Measure of process reengineering as a "Velocity Goal" will be related
to :Correct Answer Cycle Time Your Answer Cycle Time , Asset Turnover , Response
Time Multiple Choice Multiple Answer Question Critical Success factor in business
are :Correct Answer Cost reduction , Quality enhancement , Service improvement
Your Answer Cost reduction , Quality enhancement , Service improvement Select The
Blank Question Squeeze out waiting time in process links to create value is
________ Principle. Correct Answer Lose Wait Your Answer Synchronize Multiple
Choice Multiple Answer Question Which of the following are obstacle to success of
BPR project as par manganelli/Klein methodology? Correct Answer Time , Risk , Cost
Your Answer Time , Risk , Cost Multiple Choice Single Answer Question Example of
Internal Resistance is :Correct Answer Manager Your Answer Manager

True/False Question Correct Answer Your Answer

Choice of appropriate channel depends upon the type product or services to be


marketed, the volume involved. True True

Multiple Choice Multiple Answer Question Customer service and supply chain process
covers :Correct Answer Your Answer Customer ordering and delivering , Forecasting
customer orders , Delivering product to distribution centers Forecasting customer
orders , Developing organisation to meet customer's needs , Customer ordering and
delivering

Multiple Choice Single Answer


Question Correct Answer Your Answer

Activities performed by middle management is :Strategic activities Tactical


activities

Multiple Choice Single Answer Question Business process oriented IT solutions


either are not available or working is termed as :Correct Answer Your Answer
Technical Risk Functional Risk

True/False Question Correct Answer Your Answer

A business process is defined as "a set of logically related tasks performed to


achieve a desired business outcome". True True

Select The Blank Question Internal Individual resistance is ________ Correct


Answer Your Answer People Behaviour People Behaviour

Multiple Choice Single Answer Question Which of the following is an Operating


System? Correct Answer Your Answer Unix Unix

Select The Blank Question Make the process intimate with the preferences & habits
of ________. Correct Answer Your Answer Participants Participants

True/False Question Correct Answer

Values and beliefs are to be articulated to withstand in the adversity. False


Your Answer

True

True/False Question Correct Answer Your Answer

Outside members of Vision team should not have knowledge about current process of
organization. True False

Multiple Choice Single Answer Question From a process view point, highest priority
in an organization is given to : Correct Answer Your Answer Satisfaction of
customer Satisfaction of customer

True/False Question Correct Answer Your Answer

To implement IT enabled SCM, it is necessary to reengineer the entire supply


chain. False True

Select The Blank Question BPR Stalward is ________. Correct Answer Your Answer Dr.
Juran Narasimha

True/False Question Correct Answer Your Answer

Success factor for BPR is ensuring the involvement of the end-users. True True

Multiple Choice Single Answer Question A Business process is a set of :Correct


Answer Your Answer Logically related tasks Logically related tasks

Match The Following


Question Secondary Process Knowledge Process Key Process Operational Process

Correct Answer Maintenance Research & Development

Your Answer Informal Communication Research & Development

Process supporting the mission of Process supporting the mission of company


company Manufacturing Manufacturing

Multiple Choice Multiple Answer Question Key Components of Supply Strain Strategy
are :Correct Answer Your Answer Manufacturing Ma nagement , Make or Buy
Decisions , Capacity Management Make or Buy Decisions , Capacity Management ,
Purchase Orders

True/False Question Correct Answer Your Answer

The introduction of a new information technology often changes the complex power
structure in an organization. True True

Multiple Choice Single Answer Question Process orientation means :Correct Answer
Your Answer Organizing companies around their processes Organizing companies
around their processes

Select The Blank Question All Barriers to BPR implementation success are the
results of ________ Correct Answer Your Answer Root Causes Root Causes

Select The Blank Question Co-ordinating between tasks and process is the ________
impact of IT on process innovation. Correct Integrative Answer Your Answer
Integrative
Select The Blank Question Squeeze out waiting time in process links to create
value is ________ Principle. Correct Answer Your Answer Lose Wait Lose Wait

Multiple Choice Multiple Answer Question Integration Strategy is related to


:Correct Answer Your Answer Information Integration , Decision Integration ,
Financial Integration Information Integration , Decision Integration , Manpower
Demand

Select The Blank Question Breakthrough Results in search for & the implementation
of radical change in business process are by ________. Correct BPR Answer Your
Answer BPR

Multiple Choice Single Answer Question The Barriers which are related to things &
regulations are called as :Correct Answer Your Answer Hard Barriers Hard Barriers

Multiple Choice Multiple Answer Question Due to long-term implementation of


strategic plan, leader has to guard against :Correct Answer Your Answer
Frustration , Waning of enthusiasm , Commitment Over enthusiasm , Frustration ,
Waning of enthusiasm

True/False Question Correct Answer Your Answer

Transportation cost, Transport made choice, capacity, location, routing, the


schedules of distribution. True True

True/False Question Correct Answer

Business objectives are delivered from customer needs & expectations. True
Your Answer

False

Multiple Choice Single Answer Question BPR is search for & the implementation of
radical change in business process to achieve :Correct Breakthrough Results Answer
Your Answer Breakthrough Results

Multiple Choice Multiple Answer Question Inventory Strategy is related to :Correct


Answer Your Answer Demand Forecasting , Inventory Planning , Planning of Stocking
Facilities Demand Forecasting , Inventory Planning , Planning of Stocking
Facilities

Multiple Choice Single Answer Question Management of change as a most important


task is in which step of BPR project? Correct Answer Your Answer Implementation of
re-engineering project. Indentifying process for re-engineering

Select The Blank Question ________ is an indicator of current performance rates


when compared to a set of standards. Correct System feedback Answer Your Answer
Evaluation

Select The Blank Question Open ended statements of purpose to be used when
managers do not want to become entangled in specific, are called as ________.
Correct Goals Answer Your Answer Objectives

Multiple Choice Multiple Answer Question Who are the process stake holders?
Correct Answer Your Answer Customers , Suppliers , Higher authority Customers ,
Suppliers , Higher authority

Multiple Choice Multiple Answer


Question Correct Answer Your Answer

Scope of ERP includes :Operations , Outbound Logistics , Sales & Marketing to


Service Operations , Outbound Logistics , Sales & Marketing to Service

Multiple Choice Multiple Answer Question Select the Operating Systems from the
following :Correct Answer Your Answer Unix , Windows NT , IBM MVS Unix , Windows
NT , IBM MVS

Multiple Choice Multiple Answer Question Which are the objectives of business
systems planning study? Correct Answer Your Answer Determination of information
system priorities , Managing systems resources to support business objectives
Determination of information system priorities , Managing systems resources to
support business objectives , Managing quality improvement program

Multiple Choice Single Answer Question The papers released by Narasimham Committee
seeks to examine principles & different phases of :Correct Process Engineering
Answer Your Answer Process Engineering

Multiple Choice Single Answer Question Delivery of product & services is :Correct
Answer Your Answer Customer facing process Customer facing process

Multiple Choice Multiple Answer Question Executives can confirms their commitment
to a strategic planning programmed by :Correct Answer Your Answer Allocating
generous funds to program , Allocating assets high ranking , Placing a higher
priority on a given program Allocating generous funds to program , Allocating
assets high ranking , Placing a higher priority on a given program

Multiple Choice Single Answer Question Commonly used methodology in SAP R3


implementation is :Correct Answer ARIS
Your Answer

ARIS

True/False Question Correct Answer Your Answer

A mission statement defines the future direction of the organization. False True

Multiple Choice Single Answer Question A need to revisit the organization's vision
statement may be due to : Correct Answer Your Answer Benchmarking Strategic
planning

Multiple Choice Multiple Answer Question Steps involved in BPR Project are
:Correct Answer Your Answer Project Preparation , Redesign of Processes ,
Implement of new Processes Project Preparation , Redesign of Processes , Implement
of new Processes

Multiple Choice Single Answer Question Internal Group resistance describes


:Correct Answer Your Answer Group Behaviour Group Behaviour

Select The Blank Question With the help of ERP various modules it is possible to
improve the effectiveness & efficiency of ________. Correct Entire Supply Chain
Answer Your Answer Entire Supply Chain

Multiple Choice Single Answer Question Who identify the manner in which the
organisation will carry out mission? Correct Answer Value and beliefs Your Answer
Vision

Multiple Choice Single Answer


Question

The Behaviour of Critic is :-

Correct Answer Open Your Answer Destructive

Multiple Choice Multiple Answer Question Types of Resisting Behaviour are :Correct
Answer Terrorist , Critic , Skeptic Your Answer Terrorist , Critic , Skeptic

Multiple Choice Multiple Answer Question Areas of Productivity Increase are


:Correct Answer Quality , Quantity , Rejection Level Your Answer Quality , IT ,
Quantity

Select The Blank Question High success potentials flip side is called as ________.
Correct Answer High project risk Your Answer High project risk

Select The Blank Question ________ weigh the efficiency and productivity by
characteristics of a process. Correct Answer PCM Your Answer True/False Question
CTS

During implementation of re-engineered processes, top management should provide a


support. Correct Answer False Your Answer True

Match The Following Question MIS

Correct Answer Management Information System

Your Answer Management Information System


Role A Role B Role C

Strong Facilitator Team Member Subject Expert

Strong Facilitator Team Member Subject Expert

True/False Question

For successful implementation of ERP, it is necessary to carry out business


process reengineering in the organization to derive full advantage from the ERP
system. Correct Answer True Your Answer True

Select The Blank Question A strong facilitator & experienced practitioner who
brings the methodology with him is ________. Correct Answer Role A Your Answer
Role A

Multiple Choice Multiple Answer Question Various Types of Risks are :Correct
Answer Technical , Financial , Functional Your Answer True/False Question
Technical , Financial , Functional

The skeptic demonstrates a similar behaviour to the critic.

Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question A business process re-engineering model


has main activities as :Correct Answer Business Definition , Process
Identification , Process Evaluation Your Answer Business Definition , Process
Identification , Process Evaluation

Match The Following Question Saboteur Behaviour

Correct Answer Extremely Negative

Your Answer Extremely Negative


Critic Behaviour Skeptic Brhaviour Terrorist Behaviour

Open Communication Similar to Critic Warns Everybody

Open Communication Similar to Critic Warns Everybody

True/False Question

The Terrorists seems to constantly warn everybody regarding a negative outcome of


the project. Correct Answer True Your Answer True

True/False Question

Business Processes are set of activities that transform a set of inputs into set
of outputs using people & tool. Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question IT applications to improve business


process are :Correct Answer In supporting product development process , In
supporting order fulfillment process , In supporting logistical process Your
Answer In supporting product development process , In supporting order fulfillment
process , In supporting logistical process Multiple Choice Multiple Answer
Question BPR is required for which type of company? Correct Answer Manufacturing ,
IT , Process Your Answer Manufacturing , IT , All Departments

Multiple Choice Multiple Answer Question Which of the following points are
considered for similarities between re-engineering and continuous improvement?
Correct Answer Time investment , Organizational change Your Answer Time investment
, Organizational change

Select The Blank Question ________ is considered as point of similarity between


re-engineering & continuous improvement project. Correct Answer Organizational
Change Your Answer Organizational Change
Multiple Choice Single Answer Question Surveys, annual report, interviews are
potential sources for identifying :Correct Answer Future vision Your Answer
True/False Question Market research

Empowered employees can take decisions with speed.

Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question Who governs the conduct in an


organization? Correct Answer Beliefs , Values Your Answer Values , Beliefs

Multiple Choice Single Answer Question Integrated Information Systems built to


meet the Information & Decision needs of all the functional units of an enterprise
is referred as :Correct Answer ERP Your Answer ERP

Select The Blank Question In a Re-engineering project the Third phase is ________.
Correct Answer Creating vision for new process Your Answer True/False Question
Creating vision for new process

The software selection process may not involve errors of project content & project
management. Correct Answer False Your Answer True

Select The Blank Question Research activity is a ________ process. Correct Answer
Knowledge based
Your Answer

Knowledge based

Multiple Choice Single Answer Question Who are located within the organisation?
Correct Answer Internal customers Your Answer Internal customers

Select The Blank Question Financial Year in India ends on ________. Correct Answer
31st March Your Answer 31st March

Select The Blank Question ________ is the starting point for process reengineering
efforts. Correct Answer Customer identification Your Answer Customer
identification

Multiple Choice Single Answer Question The BPR activities are used in conjunction
with :Correct Answer Workflow Analysis Your Answer True/False Question Workflow
Analysis

A completely new computer application system need not be tested thoroughly.

Correct Answer False Your Answer True/False Question False

Based on the feedback from the prototype, the business process is not redefined &
the instantiated within a business system. Correct Answer False Your Answer False

Select The Blank Question In BPR, you can manage E-Processes through ________.
Correct Answer E-Commerce Your Answer E-Commerce

Multiple Choice Single Answer Question Vision statement is a :Correct Answer


Framework that guides to choice that determine the nature & direction of an
organisation. Your Answer True/False Question Statement that defines the cause of
existence of an organisation

Work should be broadened without sacrificing depth of expertise in strategic


areas.

Correct Answer False Your Answer True/False Question True

The Information Technology cannot be faulty at all.

Correct Answer False Your Answer True

Multiple Choice Multiple Answer Question Continuous improvement process consists


of :Correct Answer Documentation of existing process , Establishing the measures ,
Carrying the process Your Answer Establishing the measures , Carrying the
process , Learning from others

Multiple Choice Multiple Answer Question Critical Success factor in business


are :Correct Answer Cost reduction , Quality enhancement , Service improvement
Your Answer Cost reduction , Quality enhancement , Service improvement

Multiple Choice Multiple Answer Question Managing E-Processes consists of :Correct


Answer ERP , E-Commerce , E-Governance Your Answer ERP , E-Commerce , E-Governance

Multiple Choice Single Answer


Question

Critical questions are to be answered while formulating the :-

Correct Answer Vision statement Your Answer True/False Question Mission statement

Process orientation organize companies around their processes.

Correct Answer True Your Answer True

Select The Blank Question Internal Resistance is ________ Correct Answer Manager
Your Answer Manager

Multiple Choice Single Answer Question Incremental change in the process


is:Correct Answer Process Simplification Your Answer Continuous improvement

Multiple Choice Single Answer Question Which process is not dominant in Business
Process Re-engineering? Correct Answer Product development Your Answer Delivery of
goods

Multiple Choice Single Answer Question The Barriers which are related People
Problems are called as :Correct Answer Soft Barriers Your Answer Soft Barriers

Multiple Choice Single Answer Question QMS means :Correct Answer Quality
Management System Your Answer Quality Management System
Multiple Choice Multiple Answer Question Continuous improvement process consists
of :Correct Answer Documentation of existing process , Establishing the measures ,
Carrying the process Your Answer True/False Question Documentation of existing
process , Establishing the measures , Carrying the process

Business transformation is taking place rapidly in the global economy.

Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question Types of Resisting Behaviour are :Correct
Answer Terrorist , Critic , Skeptic Your Answer Terrorist , Critic , Skeptic

Match The Following Question Controlling Planning Organising Leading

Correct Answer Evaluating performance Establishing organisational goals Acquiring


human resources Motivating & managing employees

Your Answer Evaluating performance Establishing organisational goals Acquiring


human resources Motivating & managing employees

True/False Question

Customer identification is an end of process re-engineering efforts.

Correct Answer False Your Answer False

Multiple Choice Multiple Answer Question A business process re-engineering model


has main activities as :Correct Answer Business Definition , Process
Identification , Process Evaluation
Your Answer

Business Definition , Process Identification , Process Evaluation

Select The Blank Question ________ BPR methodology has a source as consultant with
academic background. Correct Answer Hammer/Champy Your Answer Hammer/Champy

Multiple Choice Multiple Answer Question Benefit paths of process re-engineering


in an organization are :Correct Answer Productivity , Quality , Velocity Your
Answer Productivity , Quality , Finance

Multiple Choice Single Answer Question Process orientation means :Correct Answer
Organizing companies around their processes Your Answer Organizing companies
around their processes

Select The Blank Question ________ is the operational process. Correct Answer
Procurement of raw material Your Answer Procurement of raw material

Multiple Choice Multiple Answer Question Parameters of Micro Level Re-engineering


are :Correct Answer Optimization , Short , Diverse Your Answer Optimization ,
Short , Diverse

Multiple Choice Single Answer Question Tactical systems maintains information


:Correct Answer In the form summary of data Your Answer In the form summary of
data

Multiple Choice Single Answer Question In a continuous process improvement mode


4th step is
Correct Answer Measure the performance Your Answer Measure the performance

Select The Blank Question Internal Individual resistance is ________ Correct


Answer People Behaviour Your Answer People Behaviour

Multiple Choice Multiple Answer Question Which are the objectives of business
systems planning study? Correct Answer Determination of information system
priorities , Managing systems resources to support business objectives Your Answer
Determination of information system priorities , Managing systems resources to
support business objectives , Improving relationship between functional and
technical organization unit Select The Blank Question In PCDA word, C is for
________. Correct Answer Check Your Answer Check

Select The Blank Question The view which integrates all views & also imparts the
logic dynamics of a process is called ________. Correct Answer Control View Your
Answer Control View

Select The Blank Question Print Media Clippings are produced by ________ Correct
Answer Media Partners Your Answer Media Partners

Multiple Choice Single Answer Question From a process view point, highest priority
in an organization is given to : Correct Answer Satisfaction of customer Your
Answer Satisfaction of customer

Multiple Choice Multiple Answer


Question

The techniques used for understanding the current process are :-

Correct Answer Flow chart techniques , Fish bone diagram , Quality function
deployment technique Your Answer True/False Question Flow chart techniques , Fish
bone diagram , Quality function deployment technique

The company's process must be continually improved.

Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question In Business system planning which of the
following is done first? Correct Answer Arrangement of the organization from an
information management respective. , Identification of process for successfully
accomplish there mission Your Answer Arrangement of the organization from an
information management respective. , Identification of process for successfully
accomplish there mission , Carrying out quality management True/False Question

BPR & SCM are closely linked with each other.

Correct Answer True Your Answer True/False Question True

Success factor for BPR is ensuring the involvement of the end-users.

Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question Critical Success factor in business


are :Correct Answer Cost reduction , Quality enhancement , Service improvement
Your Answer Cost reduction , Quality enhancement , Service improvement

Multiple Choice Multiple Answer Question During Design Phase, the Top Management
should :Correct Answer Listen , Respond , Feedback Your Answer Listen , Respond ,
Feedback
Multiple Choice Single Answer Question Incremental change in the process
is:Correct Answer Process Simplification Your Answer Continuous improvement

Multiple Choice Single Answer Question A business process is :Correct Answer A co-
ordinated & logically sequenced set of work activities Your Answer A co-ordinated
& logically sequenced set of work activities

Multiple Choice Single Answer Question Which is the first communication in re-
engineering project? Correct Answer Vision statement Your Answer Mission statement

Multiple Choice Multiple Answer Question Key Components of Supply Strain Strategy
are :Correct Answer Manufacturing Management , Make or Buy Decisions , Capacity
Management Your Answer Manufacturing Management , Make or Buy Decisions , Capacity
Management

Multiple Choice Single Answer Question The fifth step in business system planning
is :Correct Answer Preparation/Review and approve the business system plan Your
Answer Preparation/Review and approve the business system plan

Match The Following Question Political Risks Financial Risks Technical Risks
Functional Risks

Correct Answer People Resistance ROI IT Solution Organization Resistance

Your Answer People Resistance ROI IT Solution Organization Resistance

Select The Blank


Question

In case of ________ people confront the project or the project gradually loses
commitment by upper management. Correct Answer Political Risk Your Answer
True/False Question Political Risk

Business Processes are set of activities that transform a set of inputs into set
of outputs using people & tool. Correct Answer True Your Answer True

Select The Blank Question Business Process re-engineering and TQM are ________.
Correct Answer Natural complements Your Answer True/False Question Diverse
activities

Former experiences with the organizational projects forms the behaviour of people.

Correct Answer True Your Answer True

Select The Blank Question In a Re-engineering project the Third phase is ________.
Correct Answer Creating vision for new process Your Answer True/False Question
Creating vision for new process

The banks efforts for technology upgradation should precede the business re-
engineering.

Correct Answer False Your Answer True

Select The Blank Question With the help of ERP various modules it is possible to
improve the effectiveness & efficiency of ________. Correct Answer Entire Supply
Chain Your Answer Entire Supply Chain
Multiple Choice Single Answer Question Goal may be defined as a specific component
of :Correct Answer Business Your Answer Business

Multiple Choice Single Answer Question Business system planning study involves how
many number of steps? Correct Answer Five Your Answer Five

Select The Blank Question ________ is the starting point for process reengineering
efforts. Correct Answer Customer identification Your Answer Customer
identification

Multiple Choice Single Answer Question One of the Hard Barrier could be :Correct
Answer Legal Obstacles Your Answer Legal Obstacles

Multiple Choice Single Answer Question MRP II was introduced in the year :Correct
Answer 1980 Your Answer True/False Question 1980

Background section of business systems planning study report explain the


objectives of the study and the methods used. Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question Which questions are to be answered while
formulating vision statement? Correct Answer What business an organization want to
be in? , What organization's competitors do? , What organizations need to stay in
competition?
Your Answer

What business an organization want to be in? , What organization's competitors do?


, What organizations need to stay in competition?

Multiple Choice Single Answer Question Critical questions are to be answered while
formulating the :Correct Answer Vision statement Your Answer Vision statement
Business Process Re-engineering assgn:05: Sameer Select The Blank Question Latest
ISO 9001 is in the market since the Year ________. Correct Answer 2000 Your Answer
1990 True/False Question Organizational culture does not have any effect on re-
engineering project. Correct Answer False Your Answer False Select The Blank
Question In Kaizen, focus is on ________ Improvement. Correct Answer Continuous
Your Answer Continuous True/False Question There is a risk of project failing on
account of lack of resources. Correct Answer True Your Answer True Select The
Blank Question Every system has ________ that defines its scope of activities.
Correct Answer Boundary Your Answer Boundary Multiple Choice Single Answer
Question Goal may be defined as a specific component of :Correct Answer Business
Your Answer Business Multiple Choice Multiple Answer Question Which are the
objectives of business systems planning study? Correct Answer Determination of
information system priorities , Managing systems resources to support business
objectives Your Answer Determination of information system priorities , Managing
systems resources to support business objectives , Managing quality improvement
program , Improving relationship between functional and technical organization
unit Select The Blank Question A strategic plan generally should not take more
than ________ pages.
Correct Answer Ten Your Answer Ten True/False Question If the system is accessible
from outside the organization, the people within the organization may not mistrust
the system. Correct Answer False Your Answer False Select The Blank Question
________ are Business process oriented information technology solutions either are
not available or working. Correct Answer Technical Risk Your Answer Functional
Risk Select The Blank Question ________ BPR methodology has a source as
"Academics". Correct Answer Daven port Your Answer Daven port Multiple Choice
Multiple Answer Question Pitfalls of ERP implementation are :Correct Answer Longer
Implementation Times , Communication Gap , Inability to support continuous
improvement & change management Your Answer Delays of Supplier Payments , Longer
Implementation Times , Communication Gap , Inability to support continuous
improvement & change management True/False Question Systems are composed of inter
related and inter dependent sub systems. Correct Answer True Your Answer True
Multiple Choice Single Answer Question Internal Individual resistance describes
:Correct Answer People Behaviour Your Answer People Behaviour Multiple Choice
Multiple Answer Question Due to long-term implementation of strategic plan, leader
has to guard against :Correct Answer Frustration , Waning of enthusiasm ,
Commitment Your Answer Over enthusiasm , Frustration , Waning of enthusiasm ,
Commitment Multiple Choice Multiple Answer Question When mission, customer base
and the environment are properly considered, strategic planning produces a plan
which contains/make great stride forward :Correct Answer A vision to guide
decision making , Situation analysis used to develop annual business plan , Break
through objectives Your Answer Profit and loss statement , Break through
objectives , A vision to guide decision making , Situation analysis used to
develop annual business plan Multiple Choice Multiple Answer Question Who governs
the conduct in an organization? Correct Answer Values , Beliefs
Your Answer

Values , Beliefs , Mission , Ethics

Select The Blank Question ________ BPR methodology has a source as a "Vsens".
Correct Answer Kodak Your Answer Kodak Multiple Choice Multiple Answer Question
Which of the following are obstacle to success of BPR project as par
manganelli/Klein methodology? Correct Answer Time , Risk , Cost Your Answer Time ,
Risk , Cost , Culture True/False Question Work should be broadened without
sacrificing depth of expertise in strategic areas. Correct Answer False Your
Answer True Multiple Choice Single Answer Question Example of Internal Resistance
is :Correct Answer Manager Your Answer Manager Select The Blank Question The
number of core processes should be kept to ________. Correct Answer Minimum Your
Answer Minimum Multiple Choice Single Answer Question Micro level reengineering
deals in relation to time frame which is :Correct Answer Short Your Answer Short
Multiple Choice Single Answer Question RFP stands for :Correct Answer Request For
Proposal Your Answer Request For Proposal True/False Question Transportation cost,
Transport made choice, capacity, location, routing, the schedules of distribution.
Correct Answer True Your Answer True Match The Following Question Correct Answer
Your Answer Integrative Coordination between tasks & process Coordination between
tasks & process Automational Elimination human labour Elimination human labour
Sequential Changing process sequence Changing process sequence
Analytical Improving analysis of information Improving analysis of information

Multiple Choice Multiple Answer Question Managing E-Processes consists of :Correct


Answer ERP , E-Commerce , E-Governance Your Answer ERP , E-Commerce , Education ,
E-Governance True/False Question The project should not be properly explained to
the store managers. Correct Answer False Your Answer False Multiple Choice
Multiple Answer Question Scope of ERP includes :Correct Answer Operations ,
Outbound Logistics , Sales & Marketing to Service Your Answer Financial Strength ,
Operations , Outbound Logistics , Sales & Marketing to Service Select The Blank
Question Hard Barrier example could be ________. Correct Answer Legal Obstacles
Your Answer Legal Obstacles Multiple Choice Multiple Answer Question Areas of Cost
Reduction are :Correct Answer Materials , Machines , Quality Your Answer Materials
, Machines , Investment Multiple Choice Single Answer Question A process matrix
shows the relationship between :Correct Answer Business process & organizational
entities Your Answer Business process & organizational entities True/False
Question Missing knowledge & skills regarding computers & computer applications
might be severe reasons for non-acceptance. Correct Answer True Your Answer True
Multiple Choice Single Answer Question Who identify the manner in which the
organisation will carry out mission? Correct Answer Value and beliefs Your Answer
Value and beliefs Multiple Choice Multiple Answer Question Steps involved in BPR
Project are :Correct Answer Project Preparation , Redesign of Processes ,
Implement of new Processes Your Answer Project Preparation , Redesign of Processes
, Implement of new Processes , Training Multiple Choice Multiple Answer Question
The results of SWOT analysis are used to develop :Correct Answer Breakthrough
objectives in strategic plan , Business plan , Process re-engineering plan
Your Answer Continuous improvement , Breakthrough objectives in strategic plan ,
Business plan , Process re-engineering plan Multiple Choice Single Answer Question
Internal Group resistance describes :Correct Answer Group Behaviour Your Answer
Group Behaviour Multiple Choice Single Answer Question Following is one of the
example of managing demand :Correct Answer Demand Generation Your Answer
Investment Select The Blank Question In Micro level reengineering, the performance
focus is ________. Correct Answer Financial Your Answer Technical True/False
Question A completely new computer application system need not be tested
thoroughly. Correct Answer False Your Answer False Select The Blank Question
________ is the operational process. Correct Answer Procurement of raw material
Your Answer Procurement of raw material Multiple Choice Single Answer Question The
BPR activities are used in conjunction with :Correct Answer Workflow Analysis Your
Answer Workflow Multiple Choice Multiple Answer Question Parameters of Micro Level
Re-engineering are :Correct Answer Optimization , Short , Diverse Your Answer
Optimization , Short , Diverse , Technology True/False Question Former experiences
with the organizational projects forms the behaviour of people. Correct Answer
True Your Answer True Multiple Choice Single Answer Question Organization speaks
about :Correct Answer Structure & Culture Your Answer Contents Management Match
The Following Question Correct Answer Your Answer ERP Challenge 4 Organizational
Intervention Faith in Package Software
ERP Challenge 1 Change Management Change Management ERP Challenge 2 Shifting from
Function to Process View Organizational Intervention ERP Challenge 3 Faith in
Package Software Shifting from Function to Process View

Multiple Choice Single Answer Question Application Systems Language is :Correct


Answer ABAP 4 Your Answer ABAP 4

True/False Question Correct Answer Your Answer

The project should not be properly explained to the store managers. False False

Match The Following Question Video Instant messaging Chat Bulletin Board

Correct Answer For tele-conferencing For real time exchange of notes & messages
Used to conduct toll-free conversation Used to post notices

Your Answer For tele-conferencing For real time exchange of notes & messages For
tele-communication Used to post notices

Multiple Choice Single Answer Question A Major Principle & Tactics for
Reconfiguring around Processes was :Correct Answer Your Answer Orchestrate
Orchestrate

Multiple Choice Multiple Answer Question Pitfalls of ERP implementation are


:Correct Answer Your Answer Longer Implementation Times , Communication Gap ,
Inability to support continuous improvement & change management Delays of Supplier
Payments , Longer Implementation Times , Ina bility to support continuous
improvement & change management

Multiple Choice Single Answer Question The flip side of high success potentials is
:-
Correct Answer Your Answer

High project risk Low project risk

Select The Blank Question ________ BPR methodology has a source as a "Vsens".
Correct Answer Your Answer Kodak Daven port

Multiple Choice Multiple Answer Question Steps involved in BPR Project are
:Correct Answer Your Answer Project Preparation , Redesign of Processes ,
Implement of new Processes Project Preparation , Redesign of Processes , Implement
of new Processes

Multiple Choice Multiple Answer Question TQM is related to which factor? Correct
Answer Your Answer Quality System , Management , Personnel Quality System ,
Management

Multiple Choice Multiple Answer Question Managing E-Processes consists of :Correct


Answer Your Answer ERP , E-Commerce , E-Governance ERP , E-Commerce

Multiple Choice Multiple Answer Question Due to long-term implementation of


strategic plan, leader has to guard against :Correct Answer Your Answer Waning of
enthusiasm , Frustration , Commitment Over enthusiasm , Frustration , Waning of
enthusiasm

Multiple Choice Multiple Answer Question Customer Service Strategies are :Correct
Answer Your Answer Service Needs , Cost of Service , Revenue Management Service
Needs , Production Technology , Cost of Service
Multiple Choice Single Answer Question Cost reduction, customer satisfaction goals
should be included in :Correct Answer Your Answer Vision statement Mission
statement

Select The Blank Question In a Re-engineering project the Third phase is ________.
Correct Answer Your Answer Creating vision for new process Planning for transition

Select The Blank Question In Micro level reengineering, the performance focus is
________. Correct Answer Your Answer Financial Technical

Multiple Choice Multiple Answer Question Areas of Productivity Increase are


:Correct Answer Your Answer Quality , Quantity , Rejection Level Quality , IT ,
Quantity

Multiple Choice Single Answer Question Commonly used methodology in SAP R3


implementation is :Correct Answer Your Answer ARIS PM Module

Multiple Choice Multiple Answer Question During Design Phase, the Top Management
should :Correct Answer Your Answer Listen , Respond , Feedback Listen , Respond ,
Feedback

Select The Blank Question Simplification & Re-engineering can overlap together
from the ________ of an organization. Correct Process Orientation Answer
Your Answer

Process Orientation

True/False Question Correct Answer Your Answer

"Indicative thinking" technique is used for purpose of comparison of the re-


engineered process False True

True/False Question Correct Answer Your Answer

The process matrix illustrates process and information system dependencies. False
True

Multiple Choice Single Answer Question Example of Internal Resistance is :Correct


Answer Your Answer Manager Vendor

Multiple Choice Single Answer Question Inclusion of customers in the planning


process increases :Correct Answer Your Answer Confidence level of strategic plan
Reliability of strategic plan

Select The Blank Question Breakthrough Results in search for & the implementation
of radical change in business process are by ________. Correct BPR Answer Your
Answer ERP

Multiple Choice Multiple Answer Question The Top Management should also ensure the
support of : Correct Answer Your Answer Senior Managers , Stakeholders ,
Associates Senior Managers , Associates , Processes

True/False
Question Correct Answer Your Answer

Financial integration implies that each of the participants has a financial stake
in operations of other participants. True True

Multiple Choice Single Answer Question Which technique is used when sufficient
number of cases are reported for purpose of comparision of re-engineering process?
Correct Process benchmarking Answer Your Answer Process benchmarking

True/False Question Correct Answer Your Answer

Transportation cost, Transport made choice, capacity, location, routing, the


schedules of distribution. True True

True/False Question Correct Answer Your Answer

Organizational culture does not have any effect on re-engineering project. False
False

Multiple Choice Multiple Answer Question Learning objectives in BPR evolution of


BPR for E-Business are :Correct Answer Your Answer Understand how web enabled e-
business change the nature of BPR , Understand how e-processes will be managed ,
Principles & tactics for redesign Understand how web enabled e-business change the
nature of BPR , Principles for organizational material requirement , Principles &
tactics for redesign

Select The Blank Question Hard Barrier example could be ________. Correct Answer
Your Answer Legal Obstacles External Resistance

Multiple Choice Single Answer Question In a continuous process improvement mode


4th step is Correct Answer Measure the performance
Your Answer

Identify & implement the improvement

Match The Following Question Intellectual Analytical Geographical Integrative

Correct Answer

Your Answer

Capturing the intellectual assets Capturing the intellectual assets Improving


analysis of information Coordinating processes across the distances Coordination
between tasks & process Improving analysis of information Coordinating processes
across the distances Coordination between tasks & process

Multiple Choice Single Answer Question Companies undertaking BPR projects


typically look for :Correct Answer Your Answer Drastic Improvements Drastic
Improvements

Multiple Choice Multiple Answer Question Application Systems Languages are


:Correct Answer Your Answer ABAP/4 , VB , VC++ VB , VC++

Multiple Choice Single Answer Question Resistance against indoctrination & power
usage is termed as :Correct Answer Your Answer Type B Resistance Type B Resistance

Multiple Choice Multiple Answer Question Parameters of Micro Level Re-engineering


are :Correct Answer Your Answer Optimization , Short , Diverse Optimization ,
Diverse , Technology

True/False Question Correct

Measurements are central to a fact based decision-making process. True


Answer Your Answer True

True/False Question Correct Answer Your Answer

Process re-engineering efforts should be guided by values and beliefs. False True

Select The Blank Question The process of ordering from a supplier is called as
________ process. Correct Answer Your Answer Interorganised Interdepartmental

Multiple Choice Single Answer Question Raw materials, finished goods, WIP, spares
etc. flow from vendor to customer is called as :Correct Value Flow Answer Your
Answer Cash Flow

Select The Blank Question Cycle Time, Asset Turnover & Response Time goals are
achieved by ________. Correct Answer Your Answer Velocity Goal Productivity Goal

Select The Blank Question Open ended statements of purpose to be used when
managers do not want to become entangled in specific, are called as ________.
Correct Goals Answer Your Answer Visions

Select The Blank Question Squeeze out waiting time in process links to create
value is ________ Principle. Correct Answer Your Answer Lose Wait Synchronize
True/False Question Correct Answer Your Answer

Values and beliefs are to be articulated to withstand in the adversity. False True

True/False Question Correct Answer Your Answer

The Terrorists seems to constantly warn everybody regarding a negative outcome of


the project. True True

Select The Blank Question In Kaizen, focus is on ________ Improvement. Correct


Answer Your Answer Continuous Quality

Multiple Choice Single Answer Question On which point there is similarity between
re-engineering and continuous improvement? Correct Time management Answer Your
Answer Type of change Multiple Choice Single Answer Question Critical questions
are to be answered while formulating the :Correct Answer Your Answer Vision
statement Vision statement

Multiple Choice Multiple Answer Question Management of change includes :Correct


Answer Your Answer Management of IT project , Management of people Management of
IT project , Management of people , Management of re-engineering process

Select The Blank Question ________ BPR methodology has a source as a "Vsens".
Correct Answer Kodak
Your Answer True/False Question Correct Answer Your Answer

Kodak

"Indicative thinking" technique is used for purpose of comparison of the re-


engineered process False False

Multiple Choice Single Answer Question The Barriers which are related People
Problems are called as :Correct Answer Your Answer Soft Barriers Soft Barriers

Multiple Choice Multiple Answer Question Business processes should be re-


engineered to have in-built :Correct Answer Your Answer Learning techniques ,
Renewal techniques , Short feedback loops Renewal techniques , Short feedback
loops

Select The Blank Question Organization has to satisfy ________ for its survival.
Correct Answer Your Answer External customer External customer

Select The Blank Question The process of ordering from a supplier is called as
________ process. Correct Answer Your Answer Interorganised Interorganised

Select The Blank Question ________ BPR methodology has a source as consultant with
academic background. Correct Answer Your Answer Hammer/Champy Hammer/Champy

Multiple Choice Single Answer Question Application Systems Language is :-


Correct Answer Your Answer

ABAP 4 ABAP 4

Multiple Choice Single Answer Question One of the Hard Barrier could be :Correct
Answer Your Answer Legal Obstacles Legal Obstacles

Multiple Choice Multiple Answer Question The Top Management should also ensure the
support of : Correct Answer Your Answer Senior Managers , Stakeholders ,
Associates Senior Managers , Stakeholders , Associates

Select The Blank Question Internal Individual resistance is ________ Correct


Answer Your Answer People Behaviour Singular Behaviour

Multiple Choice Multiple Answer Question IT support order fulfillment process


is :Correct Answer Your Answer In sending & receiving the order , In checking the
shipment status on order , Exchange various types of forms In sending & receiving
the order , In checking the shipment status on order , Exchange various types of
forms

True/False Question Correct Answer Your Answer True/False Question Correct Answer
Your Answer

The software selection process may not involve errors of project content & project
management. False False

Synchronize the physical & virtual parts of the process is Synchronize Principle.
True True

Match The Following


Question Purchase Manager Production Manager HR Manager PPC Manager

Correct Answer Negotiator Leader Motivator Monitor

Your Answer Negotiator Leader Motivator Planner

True/False Question Correct Answer Your Answer

The Business Re-engineering project does not require a new culture. False False

Multiple Choice Multiple Answer Question ERP life cycle consists of these steps
:Correct Answer Your Answer ERP readiness assessment , Preparing the Organization
for ERP , ERP feasibility study & business transformation ERP readiness assessment
, Preparing the Organization for ERP , ERP feasibility study & business
transformation

Multiple Choice Single Answer Question ERP system meet various demands effectively
by bridging in technologies to support the :Correct Business Processes Answer Your
Answer Business Processes Multiple Choice Multiple Answer Question Measure of
process reengineering as a "Velocity Goal" will be related to : Correct Answer
Your Answer True/False Question Correct Answer Your Answer Cycle Time Asset
Turnover , Response Time , Customer Satisfaction

Process orientation organize companies around their processes. True True

Multiple Choice Single Answer Question From a process view point, highest priority
in an organization is given to :
Correct Answer Your Answer

Satisfaction of customer Satisfaction of customer

Multiple Choice Single Answer Question Which activity is performed during second
phase analysis of re-engineering project? Correct Answer Your Answer Conducting
benchmarking Ensuring support of top management

Multiple Choice Multiple Answer Question Continuous improvement process consists


of :Correct Answer Your Answer Carrying the process , Documentation of existing
process , Establishing the measures Documentation of existing process ,
Establishing the measures , Carrying the process

Multiple Choice Single Answer Question Raw materials, finished goods, WIP, spares
etc. flow from vendor to customer is called as :Correct Value Flow Answer Your
Answer Value Flow Multiple Choice Single Answer Question Marketing plans, dispatch
plans, production plans etc. from customer to vendor & vis-àvis is termed as
:Correct Information Flow Answer Your Answer Information Flow Select The Blank
Question All Barriers to BPR implementation success are the results of ________
Correct Answer Your Answer True/False Question Correct Answer Your Answer Root
Causes Root Causes

Based on the feedback from the prototype, the business process is not redefined &
the instantiated within a business system. False False

Multiple Choice Single Answer


Question Correct Answer Your Answer

Delivery of product & services is :Customer facing process Customer facing process

Multiple Choice Multiple Answer Question Characteristics of operational


information systems are :Correct Answer Your Answer Information is generated
regularly/repeatedly. , Information is in very detailed form , Source of data is
internal Information is generated regularly/repeatedly. , Information is in very
detailed form , Source of data is internal

Select The Blank Question In BPR, you can manage E-Processes through ________.
Correct Answer Your Answer E-Commerce E-Commerce

Multiple Choice Multiple Answer Question Various vendors for ERP are :Correct
Answer Your Answer SAP , Oracle , JD Edwards SAP , Oracle , Microsoft

Select The Blank Question ________ is considered as point of similarity between


re-engineering & continuous improvement project. Correct Organizational Change
Answer Your Answer Organizational Change True/False Question Correct Answer Your
Answer True/False Question Correct Answer Your Answer

Missing knowledge & skills regarding computers & computer applications might be
severe reasons for non-acceptance. True True

The Information Technology cannot be faulty at all. False False


Multiple Choice Multiple Answer Question A business process re-engineering model
has main activities as :Correct Answer Your Answer Business Definition , Process
Identification , Process Evaluation Business Definition , Process Identification ,
Process Evaluation

Multiple Choice Single Answer Question The principle of 'organize around outcomes,
not tasks' means :Correct Answer Your Answer Assigning one person or a team to
accomplish a task Assigning one person or a team to accomplish a task

Select The Blank Question The view which integrates all views & also imparts the
logic dynamics of a process is called ________. Correct Control View Answer Your
Answer Function View Multiple Choice Single Answer Question Management of change
as a most important task is in which step of BPR project? Correct Answer Your
Answer True/False Question Correct Answer Your Answer Implementation of re-
engineering project. Implementation of re-engineering project.

Business Processes are set of activities that transform a set of inputs into set
of outputs using people & tool. True True

Match The Following Question Political Risks Financial Risks Technical Risks
Functional Risks

Correct Answer People Resistance ROI IT Solution Organization Resistance

Your Answer People Resistance ROI IT Solution Organization Resistance


True/False Question Correct Answer Your Answer

Customer identification is an end of process re-engineering efforts. False False

Multiple Choice Single Answer Question The purpose of strategic plan response to
the factors that are :Correct Answer Your Answer Not within the organization's
span of control Within the organization's span of control

Multiple Choice Multiple Answer Question Benefit paths of process re-engineering


in an organization are :Correct Answer Your Answer Productivity , Quality ,
Velocity Productivity , Quality , Velocity

Select The Blank Question ________ BPR methodology has a source as "Academics".
Correct Answer Your Answer Daven port Kodak

Multiple Choice Multiple Answer Question To describe potential future from current
environment, organization uses :Correct Answer Your Answer True/False Question
Correct Answer Your Answer Reasoning techniques , Trend line plotting , Simulation
techniques Trend line plotting , Simulation techniques , Histogram sketching

Measurements are central to a fact based decision-making process. True True

Select The Blank Question Research activity is a ________ process. Correct Answer
Knowledge based
Your Answer True/False Question Correct Answer Your Answer

Knowledge based

Slow changes & gradual improvement are the characteristics of BPR. False True

Multiple Choice Multiple Answer Question While developing a mission statement


which of the following are considered? Correct Answer Your Answer Reviewing
relevant policy , Reviewing applicable directive , Reviewing
requirement/constraints Reviewing relevant policy , Reviewing applicable directive
, Reviewing requirement/constraints

Select The Blank Question Presently maximum market of ERP is captured by ________.
Correct Answer Your Answer SAP SAP

Multiple Choice Multiple Answer Question Types of Resisting Behaviour are :Correct
Answer Your Answer Terrorist , Critic , Skeptic Terrorist , Critic , Skeptic

Multiple Choice Multiple Answer Question Pitfalls of ERP implementation are


:Correct Answer Your Answer Longer Implementation Times , Communication Gap ,
Inability to support continuous improvement & change management Longer
Implementation Times , Communication Gap , Inability to support continuous
improvement & change management

Multiple Choice Multiple Answer Question What are cultural attributes of an


organization? Correct Answer Your Answer True/False Question Values , Beliefs
Values , Mission , Vision

Implementation of re-engineered project is done through pilot case.


Correct Answer Your Answer

True True

Select The Blank Question A strong facilitator & experienced practitioner who
brings the methodology with him is ________. Correct Role A Answer Your Answer
Consultant Multiple Choice Multiple Answer Question Scope of ERP includes :Correct
Answer Your Answer Outbound Logistics , Operations , Sales & Marketing to Service
Operations , Outbound Logistics , Sales & Marketing to Service

Multiple Choice Multiple Answer Question The techniques used for understanding the
current process are :Correct Answer Your Answer Flow chart techniques , Fish bone
diagram , Quality function deployment technique Flow chart techniques , Fish bone
diagram , Quality function deployment technique

Select The Blank Question Every system has ________ that defines its scope of
activities. Correct Answer Your Answer Boundary Subsystem

Multiple Choice Single Answer Question Incremental change in the process is:
Correct Answer Your Answer Process Simplification Process Simplification

Multiple Choice Multiple Answer Question ERP can be made effective by :Correct
Answer Your Answer Performance assessment , Documentation , Training Performance
assessment , Documentation , Training

Multiple Choice Single Answer


Question Correct Answer Your Answer True/False Question Correct Answer Your Answer
True/False Question Correct Answer Your Answer

Partner & Public is related to :Environment Environment

EPC represents an event which triggers of a set of the funct ions & functions
culminate in events & so on. True True

Success factor for BPR is a proper composition of re-engineering team with in-
depth knowledge of the topic. True True

Multiple Choice Single Answer Question Re-engineering projects targeting cross


functional business processes, but are contained within business unit are
called :Correct Interventional Answer Your Answer Intra functional Select The
Blank Question Make the process intimate with the preferences & habits of
________. Correct Answer Your Answer True/False Question Correct Answer Your
Answer True/False Question Correct Answer Your Answer Participants Participants

The process matrix illustrates process and information system dependencies. False
False

Success factor for BPR is ensuring the involvement of the end-users. True True
Multiple Choice Single Answer Question All Barriers to BPR implementation success
are the results of :Correct Answer Your Answer Root Causes Root Causes

Multiple Choice Multiple Answer Question Select the Operating Systems from the
following :Correct Answer Your Answer Unix , Windows NT , IBM MVS Unix , Windows
NT , IBM MVS

Multiple Choice Single Answer Question Process orientation means :Correct Answer
Your Answer Organizing companies around their processes Organizing companies
around their processes

Multiple Choice Single Answer Question BPR is rethinking of the business processes
to improve the speed, quality & output of : Correct Answer Your Answer True/False
Question Correct Answer Your Answer Product or Services Product or Services

BPR & SCM are closely linked with each other. True True

Multiple Choice Single Answer Question The BPR activities are used in conjunction
with :Correct Answer Your Answer Workflow Analysis Workflow Analysis

Match The Following Question DSS

Correct Answer Decision Support System

Your Answer Decision Support System


TPS MIS KBS

Transaction Processing system

Transaction Processing system

Management Information System Management Information System Knowledge Based System


Knowledge Based System

True/False Question Correct Answer Your Answer

Information Technology is one of the key tools employed in the change process.
True True

Multiple Choice Single Answer Question The Barriers which are related to things &
regulations are called as :Correct Answer Your Answer Hard Barriers Hard Barriers

Multiple Choice Multiple Answer Question ERP can be made effective by :Correct
Answer Your Answer True/False Question Correct Answer Your Answer Performance
assessment , Documentation , Training Performance assessment , Documentation ,
Training

The critic communicates openly & demonstrates constructive behaviour towards the
project goals. True True

Select The Blank Question Breakthrough Results in search for & the implementation
of radical change in business process are by ________. Correct BPR Answer Your
Answer BPR Multiple Choice Single Answer Question A need to revisit the
organization's vision statement may be due to : Correct Answer Your Answer
Benchmarking Benchmarking
Select The Blank Question BPR Stalward is ________. Correct Answer Your Answer Dr.
Juran Dr. Juran

Select The Blank Question Activities performed by top management level are called
as ________ activities Correct Answer Your Answer Strategic Strategic

Match The Following Question Saboteur Behaviour Critic Behaviour Skeptic Brhaviour
Terrorist Behaviour

Correct Answer Extremely Negative Open Communication Similar to Critic Warns


Everybody

Your Answer Extremely Negative Open Communication Similar to Critic Warns


Everybody

Multiple Choice Multiple Answer Question Designing new business process is


normally done by :Correct Answer Your Answer Starting with clean slate. , Without
taking into account the legacy process , Suspending current rules/procedure
Starting with clean slate. , Without taking into account the legacy process ,
Suspending current rules/procedure

Multiple Choice Single Answer Question The Behaviour of Critic is :Correct Answer
Your Answer Open Open

Multiple Choice Multiple Answer Question Hierarchical Levels are :Correct Answer
Your Answer Top , Middle , Bottom Top , Middle , Bottom
Multiple Choice Single Answer Question RFP stands for :Correct Answer Your Answer
Request For Proposal Request For Proposal

Multiple Choice Single Answer Question Which of the following technique can be
used for understanding the current process? Correct Answer Your Answer Quality
function deployment technique Quality function deployment technique

Multiple Choice Multiple Answer Question Which of the following are obstacle to
succes s of BPR project as par manganelli/Klein methodology? Correct Time , Risk ,
Cost Answer Your Answer Time , Risk , Cost Select The Blank Question Cycle Time,
Asset Turnover & Response Time goals are achieved by ________. Correct Answer Your
Answer Velocity Goal Velocity Goal

Select The Blank Question In a Re-engineering project the Third phase is ________.
Correct Answer Your Answer Creating vision for new process Creating vision for new
process

Select The Blank Question Print Media Clippings are produced by ________ Correct
Answer Your Answer Media Partners Media Partners

Select The Blank Question Role A in BPR is ________ Correct Answer Facilitator
Your Answer True/False Question Correct Answer Your Answer True/False Question
Correct Answer Your Answer

Facilitator

The skeptic demonstrates a similar behaviour to the critic. True True

The project should not be properly explained to the store managers. False False

Select The Blank Question Hard Barrier example could be ________. Correct Answer
Your Answer Legal Obstacles Legal Obstacles

Multiple Choice Single Answer Question EDP stands for :Correct Answer Your Answer
Electronic Data Processing Electronic Data Processing

Multiple Choice Single Answer Question Which statement identifies operations major
product and services, customers? Correct Answer Your Answer Mission Accounts

Select The Blank Question People Problems are called as ________ Correct Answer
Your Answer Soft Barriers Soft Barriers

Multiple Choice Multiple Answer Question Characteristics of Tactical Information


systems are :-
Correct Answer Your Answer

Thinks about current , Information is in the form of summary , Nature of data is


somewhat unstructur al Thinks about current , Information is in the form of
summary , Information used for goal oriented decision

Match The Following Question Involvement & participation Over sophistication


Delivery of value Concentrate on

Correct Answer Encourage Avoid Priority Outputs

Your Answer Encourage Avoid Priority Outputs

Multiple Choice Multiple Answer Question Application Systems Languages are


:Correct Answer Your Answer True/False Question Correct Answer Your Answer
ABAP/4 , VB , VC++ ABAP/4 , VB , VC++

Mission and vision are organizational attributes. True True

Multiple Choice Multiple Answer Question Financial Motivations are :Correct Answer
Your Answer Promotion , Incentive , Bonus Incentive , Bonus

Multiple Choice Single Answer Question On which point there is similarity between
re-engineering and continuous improvement? Correct Answer Your Answer Time
management Type of change

Multiple Choice Single Answer Question Micro level reengineering deals in relation
to time frame which is :-
Correct Answer Your Answer

Short Short

Select The Blank Question Increasing lead time is related to ________. Correct
Answer Your Answer True/False Question Correct Answer Your Answer Purchase Process
Purchase Process

To implement IT enabled SCM, it is necessary to reengineer the entire supply


chain. False True

Select The Blank Question Quality Management Deployment Tool is ________. Correct
Answer Your Answer True/False Question Correct Answer Your Answer True/False
Question Correct Answer Your Answer TQM TQM

During implementation of re-engineered processes, top management should provide a


support. False True

The introduction of a new information technology often changes the complex power
structure in an organization. True True

Multiple Choice Single Answer Question Re-engineering projects bridging two or


more business units, such as the company acts customers and suppliers is :Correct
Inter-organizational Answer Your Answer Inter-organizational Select The Blank
Question Correct Answer Your Answer

Duration of strategic benchmarking program is generally________. 4 to 6 months 4


to 6 months

Select The Blank Question ________ are those things that the organization does
best. Correct Answer Your Answer Core competencies Core competencies

Multiple Choice Multiple Answer Question Guidelines for Business transformation


are :Correct Answer Your Answer Map the current state of the organization & its
business processes , Chart out the desired goals , Develop high level process
specifications Map the current state of the organization & its business
processes , Chart out the desired goals , Develop high level process
specifications

Multiple Choice Multiple Answer Question Who are the process stake holders?
Correct Answer Your Answer Customers , Suppliers , Higher authority Customers ,
Creditors , Suppliers

Multiple Choice Multiple Answer Question Characteristics of Business Process are :


Correct Answer Your Answer Demands a set of tasks , Requires diverse resources ,
Desired customer who can be a person or a group Demands a set of tasks , Requires
diverse resources , Desired customer who can be a person or a group

Multiple Choice Multiple Answer Question Parameters of Micro Level Re-engineering


are :Correct Answer Your Answer Optimization , Short , Diverse Optimization ,
Short , Diverse

Multiple Choice Multiple Answer Question Which questions are to be answered while
formulating vision statement? Correct Answer Your Answer What What What What
business an organization want to be in? , What organization's competitors do? ,
organizations need to stay in competition? business an organization want to be in?
, What organization's competitors do? , organizations need to stay in competition?
True/False Question Correct Answer Your Answer

Values and beliefs are to be articulated to withstand in the adversity. False


False

Multiple Choice Single Answer Question BPR means :Correct Answer Your Answer
Business Process Re-engineering Business Process Re-engineering

Select The Blank Question ________ weigh the efficiency and productivity by
characteristics of a process. Correct Answer Your Answer PCM PCM

Multiple Choice Single Answer Question Which technique is used when sufficient
number of cases are reported for purpose of comparision of re-engineering process?
Correct Process benchmarking Answer Your Answer Process benchmarking Multiple
Choice Single Answer Question Which of the following activity is included in
planning phase of re-engineering project? Correct Answer Your Answer Defining
scope and boundaries of project Conducting benchmarking

Multiple Choice Multiple Answer Question During Design Phase, the Top Management
should :Correct Answer Your Answer Listen , Respond , Feedback Listen , Respond ,
Feedback

Select The Blank Question Due to process matrix all elements of process re-
engineering are understood in terms of their ________. Correct Inter relationship
Answer
Your Answer

Inter relationship

Multiple Choice Single Answer Question Companies undertaking BPR projects


typically look for :Correct Answer Your Answer Drastic Improvements Drastic
Improvements

Multiple Choice Multiple Answer Question Role of Consultant is :Correct Answer


Your Answer Advisor , Leader , Facilitator Advisor , Leader , Facilitator

Multiple Choice Single Answer Question Environment speaks about :Correct Answer
Your Answer Partner & Public Partner & Public

Multiple Choice Single Answer Question In TQC term, C stands for :Correct Answer
Your Answer True/False Question Correct Answer Your Answer True/False Question
Correct Answer Your Answer Culture Control

Choice of appropriate channel depends upon the type product or services to be


marketed, the volume involved. True True

The responsibility of implementation of strategic plan can be delegated. False


False

Match The Following Question

Correct Answer

Your Answer
Secondary Process Knowledge Process Key Process Operational Process

Maintenance Research & Development

Maintenance Research & Development

Process supporting the mission of Process supporting the mission of company


company Manufacturing Manufacturing

True/False Question Correct Answer Your Answer

Systems are composed of inter related and inter dependent sub systems. True True

Multiple Choice Multiple Answer Question Which of the following are the
derivatives of business system planning methodology? Correct Answer Your Answer
Information system planning , Information requirement study Information system
planning , Information requirement study

Multiple Choice Single Answer Question Cost reduction, customer satisfaction goals
should be included in :Correct Answer Your Answer Vision statement Vision
statement

Select The Blank Question Contents Management is related to ________. Correct


Answer Your Answer Project Project

Select The Blank Question In case of ________ people confront the project or the
project gradually loses commitment by upper management. Correct Political Risk
Answer Your Answer Political Risk

Multiple Choice Multiple Answer Question Integration Strategies are :Correct


Answer Information Integration , Decision Integration , Financial Integration
Your Answer

Information Integration , Decision Integration , Financial Integration


Business Process Reengineering_16 LIST OF ATTEMPTED QUESTIONS AND ANSWERS
True/False Question Synchronize the physical & virtual parts of the process is
Synchronize Principle. Correct Answer True Your Answer True Select The Blank
Question Correct Answer Your Answer True/False Question new culture. Correct
Answer Your Answer Internal Resistance is ________ Manager Manager The Business
Re-engineering project does not require a False False

Multiple Choice Single Answer Question Which technique is used when sufficient
number of cases are reported for purpose of comparision of re-engineering process?
Correct Answer Process benchmarking Your Answer Re-engineering software Select The
Blank Question is a ________. Correct Answer Your Answer A person performing
interpersonal role in organisation Leader Negotiator

Multiple Choice Single Answer Question Re-engineered projects aimed at single and
isolated tasks, activities or for single functions are called as :Correct Answer
Intra functional Your Answer Inter-functional Match The Following Question Correct
Answer Instant messaging Your Answer

For real time exchange of notes & messages Page 1


Business Process Reengineering_16 Used to conduct toll-free conversation Chat Used
to conduct toll-free conversation of notes & messages Bulletin Board Video For
real time exchange

Used to post notices Used to post notices For tele-conferencing

For tele-conferencing

Multiple Choice Multiple Answer Question Select the Operating Systems from the
following :Correct Answer Unix , Windows NT , IBM MVS Your Answer Unix , Windows
NT Select The Blank Question Correct Answer Your Answer Financial Year in India
ends on ________. 31st March 31st March

Multiple Choice Single Answer Question The Concept "Benefits to Society" implies
fulfillment of requirements of :Correct Answer Society Your Answer Society Select
The Blank Question Correct Answer Your Answer Select The Blank Question Correct
Answer Your Answer Organization has to satisfy ________ for its survival. External
customer External customer People Problems are called as ________ Soft Barriers
Soft & Hard Barriers

Multiple Choice Multiple Answer Question Pitfalls of ERP implementation are


:Correct Answer Longer Implementation Times , Communication Gap , Inability to
support continuous improvement & change management Your Answer Delays of Supplier
Payments , Longer Implementation Times , Inability to support continuous
improvement & change management Page 2
Business Process Reengineering_16 True/False Question critic. Correct Answer Your
Answer The skeptic demonstrates a similar behaviour to the True True

Multiple Choice Single Answer Question A Successful Business case should have
thrust on which issue? Correct Answer Production Your Answer Production Multiple
Choice Multiple Answer Question What are cultural attributes of an organization?
Correct Answer Values , Beliefs Your Answer Values , Mission , Vision Select The
Blank Question Correct Answer Your Answer RFP is ________. Request For Proposal
Request For Proposal

True/False Question The banks efforts for technology upgradation should precede
the business re-engineering. Correct Answer False Your Answer True Multiple Choice
Single Answer Question Which process is not dominant in Business Process Re-
engineering? Correct Answer Product development Your Answer Procurement Select The
Blank Question Correct Answer Your Answer Select The Blank Question Research
activity is a ________ process. Knowledge based Knowledge based ________ is
considered as point of similarity between Page 3
Business Process Reengineering_16 re-engineering & continuous improvement project.
Correct Answer Organizational Change Your Answer Organizational Change Multiple
Choice Single Answer Question Delivery of product & services is :Correct Answer
Customer facing process Your Answer Secondary process Select The Blank Question
Correct Answer Your Answer True/False Question document. Correct Answer Your
Answer Quality Management Deployment Tool is ________. TQM SCM The business case
should be a Elaborate & Long False False

Multiple Choice Multiple Answer Question Critical Success factor in business


are :Correct Answer Cost reduction , Quality enhancement , Service improvement
Your Answer Cost reduction , Quality enhancement True/False Question processes.
Correct Answer Your Answer Process orientation organize companies around their
True True

True/False Question Business Processes are set of activities that transform a set
of inputs into set of outputs using people & tool. Correct Answer True Your Answer
True Match The Following Question Correct Answer ERP's Logical Extension 4 Your
Answer KBS KBS Page 4
Business Process Reengineering_16 ERP's Logical Extension 1 ERP's Logical
Extension 2 ERP's Logical Extension 3 EDP MIS DSS EDP MIS DSS

Multiple Choice Single Answer Question Micro level reengineering deals in relation
to time frame which is :Correct Answer Short Your Answer Short Multiple Choice
Multiple Answer Question Which of the following are process re-designing technique
& tools? Correct Answer Simulation , Indicative thinking Your Answer Simulation ,
Indicative thinking True/False Question Financial integration implies that each of
the participants has a financial stake in operations of other participants.
Correct Answer True Your Answer True True/False Question Correct Answer Your
Answer Mission and vision are organizational attributes. True True

Multiple Choice Multiple Answer Question Inventory Strategy is related to :Correct


Answer Demand Forecasting , Inventory Planning , Planning of Stocking Facilities
Your Answer Demand Forecasting , Inventory Planning , Planning of Stocking
Facilities True/False Question Background section of business systems planning
study report explain the objectives of the study and the methods used. Correct
Answer True Page 5
Your Answer

Business Process Reengineering_16 True

Multiple Choice Single Answer Question From a process view point, highest priority
in an organization is given to : Correct Answer Satisfaction of customer Your
Answer Satisfaction of customer Multiple Choice Multiple Answer Question To
describe potential future from current environment, organization uses :Correct
Answer Reasoning techniques , Trend line plotting , Simulation techniques Your
Answer Reasoning techniques , Simulation techniques True/False Question For
successful implementation of ERP, it is necessary to carry out business process
re-engineering in the organization to derive full advantage from the ERP system.
Correct Answer True Your Answer True Multiple Choice Single Answer Question Re-
engineering projects targeting cross functional business processes, but are
contained within business unit are called :Correct Answer Interventional Your
Answer Intra functional Multiple Choice Single Answer Question Raw materials,
finished goods, WIP, spares etc. flow from vendor to customer is called as
:Correct Answer Value Flow Your Answer Value Flow Multiple Choice Single Answer
Question Incremental change in the process is:Correct Answer Process
Simplification Your Answer Process Re-engineering Select The Blank Question
________. In BPR, you can manage E-Processes through Page 6
Correct Answer Your Answer

Business Process Reengineering_16 E-Commerce TQM

Multiple Choice Multiple Answer Question The results of SWOT analysis are used to
develop :Correct Answer Breakthrough objectives in strategic plan , Business
plan , Process re-engineering plan Your Answer Continuous improvement , Business
plan , Process re-engineering plan Multiple Choice Multiple Answer Question
Parameters of Micro Level Re-engineering are :Correct Answer Optimization ,
Short , Diverse Your Answer Optimization , Short , Diverse Multiple Choice Single
Answer Question Project speaks about :Correct Answer Contents Management Your
Answer Contents Management Multiple Choice Multiple Answer Question Customer
service and supply chain process covers :Correct Answer Customer ordering and
delivering , Forecasting customer orders , Delivering product to distribution
centers Your Answer Customer ordering and delivering , Delivering product to
distribution centers Multiple Choice Multiple Answer Question Continuous
improvement process consists of :Correct Answer Documentation of existing
process , Establishing the measures , Carrying the process Your Answer
Establishing the measures , Carrying the process True/False Question
Organizational culture does not have any effect on re-engineering project. Correct
Answer False Your Answer True

Page 7
Business Process Reengineering_17 LIST OF ATTEMPTED QUESTIONS AND ANSWERS
True/False Question Synchronize the physical & virtual parts of the process is
Synchronize Principle. Correct Answer True Your Answer True Select The Blank
Question Correct Answer Your Answer True/False Question new culture. Correct
Answer Your Answer Internal Resistance is ________ Manager Manager The Business
Re-engineering project does not require a False False

Multiple Choice Single Answer Question Which technique is used when sufficient
number of cases are reported for purpose of comparision of re-engineering process?
Correct Answer Process benchmarking Your Answer Re-engineering software Select The
Blank Question is a ________. Correct Answer Your Answer A person performing
interpersonal role in organisation Leader Negotiator

Multiple Choice Single Answer Question Re-engineered projects aimed at single and
isolated tasks, activities or for single functions are called as :Correct Answer
Intra functional Your Answer Inter-functional Match The Following Question Correct
Answer Your Answer

Instant messaging For real time exchange of notes & messages Used to conduct toll-
free conversation Page 1
Business Process Reengineering_17 Chat Used to conduct toll-free conversation of
notes & messages Bulletin Board Video For real time exchange

Used to post notices Used to post notices For tele-conferencing

For tele-conferencing

Multiple Choice Multiple Answer Question Select the Operating Systems from the
following :Correct Answer Unix , Windows NT , IBM MVS Your Answer Unix , Windows
NT Select The Blank Question Correct Answer Your Answer Financial Year in India
ends on ________. 31st March 31st March

Multiple Choice Single Answer Question The Concept "Benefits to Society" implies
fulfillment of requirements of :Correct Answer Society Your Answer Society Select
The Blank Question Correct Answer Your Answer Select The Blank Question Correct
Answer Your Answer Organization has to satisfy ________ for its survival. External
customer External customer People Problems are called as ________ Soft Barriers
Soft & Hard Barriers

Multiple Choice Multiple Answer Question Pitfalls of ERP implementation are


:Correct Answer Longer Implementation Times , Communication Gap , Inability to
support continuous improvement & change management Your Answer Delays of Supplier
Payments , Longer Implementation Times , Inability to support continuous
improvement & change management Page 2
Business Process Reengineering_17 True/False Question critic. Correct Answer Your
Answer The skeptic demonstrates a similar behaviour to the True True

Multiple Choice Single Answer Question A Successful Business case should have
thrust on which issue? Correct Answer Production Your Answer Production Multiple
Choice Multiple Answer Question What are cultural attributes of an organization?
Correct Answer Values , Beliefs Your Answer Values , Mission , Vision Select The
Blank Question Correct Answer Your Answer RFP is ________. Request For Proposal
Request For Proposal

True/False Question The banks efforts for technology upgradation should precede
the business re-engineering. Correct Answer False Your Answer True Multiple Choice
Single Answer Question Which process is not dominant in Business Process Re-
engineering? Correct Answer Product development Your Answer Procurement Select The
Blank Question Correct Answer Your Answer Research activity is a ________ process.
Knowledge based Knowledge based

Select The Blank Question ________ is considered as point of similarity between


re-engineering & continuous improvement project. Page 3
Correct Answer Your Answer

Business Process Reengineering_17 Organizational Change Organizational Change

Multiple Choice Single Answer Question Delivery of product & services is :Correct
Answer Customer facing process Your Answer Secondary process Select The Blank
Question Correct Answer Your Answer True/False Question document. Correct Answer
Your Answer Quality Management Deployment Tool is ________. TQM SCM The business
case should be a Elaborate & Long False False

Multiple Choice Multiple Answer Question Critical Success factor in business


are :Correct Answer Cost reduction , Quality enhancement , Service improvement
Your Answer Cost reduction , Quality enhancement True/False Question processes.
Correct Answer Your Answer Process orientation organize companies around their
True True

True/False Question Business Processes are set of activities that transform a set
of inputs into set of outputs using people & tool. Correct Answer True Your Answer
True Match The Following Question Correct Answer ERP's Logical Extension 4 Your
Answer KBS KBS

Page 4
Business Process Reengineering_17 ERP's Logical Extension 1 EDP EDP ERP's Logical
Extension 2 ERP's Logical Extension 3 MIS DSS MIS DSS

Multiple Choice Single Answer Question Micro level reengineering deals in relation
to time frame which is :Correct Answer Short Your Answer Short Multiple Choice
Multiple Answer Question Which of the following are process re-designing technique
& tools? Correct Answer Simulation , Indicative thinking Your Answer Simulation ,
Indicative thinking True/False Question Financial integration implies that each of
the participants has a financial stake in operations of other participants.
Correct Answer True Your Answer True True/False Question Correct Answer Your
Answer Mission and vision are organizational attributes. True True

Multiple Choice Multiple Answer Question Inventory Strategy is related to :Correct


Answer Demand Forecasting , Inventory Planning , Planning of Stocking Facilities
Your Answer Demand Forecasting , Inventory Planning , Planning of Stocking
Facilities True/False Question Background section of business systems planning
study report explain the objectives of the study and the methods used. Correct
Answer True Your Answer True Page 5
Business Process Reengineering_17 Multiple Choice Single Answer Question From a
process view point, highest priority in an organization is given to : Correct
Answer Satisfaction of customer Your Answer Satisfaction of customer Multiple
Choice Multiple Answer Question To describe potential future from current
environment, organization uses :Correct Answer Reasoning techniques , Trend line
plotting , Simulation techniques Your Answer Reasoning techniques , Simulation
techniques True/False Question For successful implementation of ERP, it is
necessary to carry out business process re-engineering in the organization to
derive full advantage from the ERP system. Correct Answer True Your Answer True
Multiple Choice Single Answer Question Re-engineering projects targeting cross
functional business processes, but are contained within business unit are
called :Correct Answer Interventional Your Answer Intra functional Multiple Choice
Single Answer Question Raw materials, finished goods, WIP, spares etc. flow from
vendor to customer is called as :Correct Answer Value Flow Your Answer Value Flow
Multiple Choice Single Answer Question Incremental change in the process
is:Correct Answer Process Simplification Your Answer Process Re-engineering Select
The Blank Question ________. Correct Answer In BPR, you can manage E-Processes
through E-Commerce Page 6
Your Answer

Business Process Reengineering_17 TQM

Multiple Choice Multiple Answer Question The results of SWOT analysis are used to
develop :Correct Answer Breakthrough objectives in strategic plan , Business
plan , Process re-engineering plan Your Answer Continuous improvement , Business
plan , Process re-engineering plan Multiple Choice Multiple Answer Question
Parameters of Micro Level Re-engineering are :Correct Answer Optimization ,
Short , Diverse Your Answer Optimization , Short , Diverse Multiple Choice Single
Answer Question Project speaks about :Correct Answer Contents Management Your
Answer Contents Management Multiple Choice Multiple Answer Question Customer
service and supply chain process covers :Correct Answer Customer ordering and
delivering , Forecasting customer orders , Delivering product to distribution
centers Your Answer Customer ordering and delivering , Delivering product to
distribution centers Multiple Choice Multiple Answer Question Continuous
improvement process consists of :Correct Answer Documentation of existing
process , Establishing the measures , Carrying the process Your Answer
Establishing the measures , Carrying the process True/False Question
Organizational culture does not have any effect on re-engineering project. Correct
Answer False Your Answer True

Page 7
MATERIALS MANAGEMENT ASSIGNMENTS
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Multiple Answer Question
Goods receipt note also called as :Correct Answer Material inward note , Goods
inward note , Receipt cum inspection advice Your Answer Material inward note ,
Goods inward note , Receipt cum inspection advice Multiple Choice Multiple Answer
Question Optimal purchase quantity comprises :Correct Answer Annual inventory
carrying cost , Annual procurement cost Your Answer Annual inventory carrying cost
, Annual procurement cost Multiple Choice Multiple Answer Question Advantages of
fixed price agreements are :Correct Answer They are easy to administer , They give
certainty to the buyer who knows from the start, amount he has to pay for the
goods/services. , They protect buyer from possible financial risks from price
escalations Your Answer They are easy to administer , They give certainty to the
buyer who knows from the start, amount he has to pay for the goods/services. ,
They protect buyer from possible financial risks from price escalations Select The
Blank Question ________is suitable for procurement from non-profit making
organization. Correct Answer Cost plus zero fee Your Answer Cost plus fixed fee
Multiple Choice Multiple Answer Question Quantity discounts are offered when
:Correct Answer Buyer tempts to produce large quantity , Production is higher &
cost is less Your Answer Buyer tempts to produce large quantity , Production is
higher & cost is less Multiple Choice Multiple Answer Question Value analysis
speaks about :Correct Answer Cost improvement , Improvement in quality Your Answer
True/False Question Improvement in quality , Cost of raw material

Manual inspection is economical when volume of output is small. Correct Answer


True Your Answer True

Multiple Choice Single Answer Question Real creative ideas results :Correct Answer
When members ventures into impossible areas Your Answer When opportunity is given
to staff Multiple Choice Single Answer Question Who Inspects the goods & issues a
certificate for foreign trade? Correct Answer Surveyor Your Answer True/False
Question Surveyor

In clean payment type documents are sent directly to the buyer, bank is not used
as an intermediary for transfer of documents.
Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question Costs involved in materials management


are Correct Answer Basic cost of materials , Government tax and levies , Ordering
cost Your Answer Basic cost of materials , Government tax and levies True/False
Question Import substitution in reality should be looked upon as "Import
avoidance" Correct Answer True Your Answer True

Multiple Choice Single Answer Question The cost incurred in providing adequate
insurance cover to the materials in transit and in storage is Correct Answer
Insurance cost Your Answer Insurance cost

Match The Following Question Correct Answer Exchange value Unnecessary cost Value
analysis New design introduction Tradable product Lack of standardization
Motivation to employees Value analysis

Your Answer Tradable product Lack of standardization Motivation to employees Value


analysis

Multiple Choice Single Answer


Question

A formal request to the vendors to submit their quotations for the items stated
therein is :Correct Answer Purchase enquiry Your Answer Purchase enquiry

Select The Blank Question In a contract of sale by description the goods sold must
be of ________ quality. Correct Answer Merchantable Your Answer True/False
Question Merchantable

Government of India is not charging any additional duty other than customs duty
for imported goods. Correct Answer False Your Answer True

True/False Question

Multiple sampling is an extension of the double sampling plan. Correct Answer True
Your Answer False

True/False Question

JIT purchasing is indirectly the activity of pushing inventory on the suppliers.


Correct Answer True Your Answer True

Multiple Choice Single Answer Question Annual stock-taking is suitable for


:Correct Answer Seasonal industries
Your Answer True/False Question

all organisations

In buyer's works, any damage to the goods while taking them to the stores and/or
at the time of unloading is to buyer's account. Correct Answer True Your Answer
True

Multiple Choice Multiple Answer Question A contract terminates under following


condition :Correct Answer Discharge by performance , Discharge by Release ,
Discharge by novation Your Answer Discharge by performance , Discharge by
Release , Discharge by novation Select The Blank Question Fixed price is applied
up to certain part of the contract and price is finally determined at an agreed
point in the contract is ________ Correct Answer Fixed price with predetermination
Your Answer Fixed price agreements

Multiple Choice Multiple Answer Question Stock-outs is nothing but :Correct Answer
Delay in delivery , Consumption is more than estimated Your Answer Delay in
delivery , Consumption is more than estimated , Damaged stock True/False Question
Stores is the "Safe Custody" for keeping materials Correct Answer True
Your Answer

True

Multiple Choice Multiple Answer Question Typical examples of direct materials


are :Correct Answer Cloth in the manufacture of garment , Wood in the manufacture
of furniture , Fruits in a canning industry Your Answer Cloth in the manufacture
of garment , Wood in the manufacture of furniture , Fruits in a canning industry
Multiple Choice Multiple Answer Question What are the areas of control to improve
profit Correct Answer Increase units sold , Increase production , Reducing capital
Your Answer Increase units sold , Increase production , Reducing capital Select
The Blank Question Right of lien means________. Correct Answer Right to hold
property till debt on it is paid Your Answer Right to hold property till debt on
it is paid

Select The Blank Question Documents used in receiving materials are of ________
Correct Answer Four types Your Answer Four types

Select The Blank Question Discrepancies arising out of theft are tends to
________. Correct Answer Profit & Loss a/c Your Answer Profit & Loss a/c
Multiple Choice Single Answer Question The cost incurred in movement of materials
from suppliers works to buyer's works is Correct Answer Freight cost Your Answer
Freight cost

Multiple Choice Single Answer Question Higher price is normally charged for one
time requirement since development, engineering and tool cost are recovered from
one batch. However if the item is repetitive, it can be obtained at lower price is
known as :Correct Answer Job life Your Answer Quantity requirements

Multiple Choice Single Answer Question For imports, clearing agents issues
:Correct Answer Bill of entry Your Answer Customs invoice

Multiple Choice Single Answer Question The process of procurement of raw material,
wip, finished goods, jigs, fixtures and other tools and equipments which are
required for the operation and maintenance of a manufacturing plant is known as
Correct Answer Purchasing Your Answer True/False Question Purchasing

Every licence of import is valid for the period of validity specified in the
license. Correct Answer True Your Answer True
Multiple Choice Single Answer Question Fixed-order quantity system is a
preliminary of :Correct Answer Two-bin system Your Answer Replenishment system

Match The Following Question Correct Answer Rodents IS 1644 Fumigation of stores

Your Answer Fumigation of stores Personal hazard, fire safety of buildings


Fungicides Key movement register

Personal hazard, fire safety of buildings Fungi & white ants Fungicides Daily
closing stock Key movement register

Multiple Choice Single Answer Question Fixed-order quantity system is an


substitute for :Correct Answer Perpetual inventory Your Answer Continuous stock
taking

Select The Blank Question All incoming materials are insured against ________
Correct Answer Damage / loss Your Answer Bank gurantee

Multiple Choice Single Answer Question In MRP system :Correct Answer Item demand
is dependent Your Answer Item demand is dependent
Multiple Choice Multiple Answer Question The registration of the firm may be
cancelled and its name may be removed from the list for following reasons :Correct
Answer If the firm fails to execute contract satisfactorily. , If the firm fails
to furnish income tax clearance certificate as required under the rules. , If the
firm runs into loss for 2 consecutive years any time after the first registration.
Your Answer If the firm fails to execute contract satisfactorily. , If the firm
fails to furnish income tax clearance certificate as required under the rules. ,
If the firm runs into loss for 2 consecutive years any time after the first
registration. Multiple Choice Multiple Answer Question Set-up cost is associated
with :Correct Answer Period , Number of production runs Your Answer Inventory
carrying cost , Machine cost

Select The Blank Question ________ is never a smooth selling. Correct Answer
Manufacturing Your Answer Pricing

Select The Blank Question ________clause should be inserted in the purchase order
of items critical to project to induce supplier for early completion of the
orders. Correct Answer Bonus Your Answer Bonus
True/False Question

Vendors are not responsible for statutory approvals from government authorities.
Correct Answer False Your Answer True

Select The Blank Question ________ is a fundamental form of economical value.


Correct Answer Esteem value Your Answer Esteem value

Multiple Choice Single Answer Question The materials which cannot be identified
with the individual product and cannot be charged to the cost of the product is
:Correct Answer Indirect materials Your Answer Indirect materials
MATERIALS MANAGEMENT 3Rd semester (Operations)
Multiple Choice Single Answer Question: What is Earnest money? Correct Answer
Fixed amount collected along with Tender Your Answer Money received from Trading
True/False Question: In contract one cannot buy from or sell goods to himself.
Correct Answer True Your Answer False Multiple Choice Multiple Answer Question:
Forward buying is best suited for :Correct Answer Items which have steady and
regular consumption , Basic materials such as coal, steel, coke etc. , Seasonal
items Your Answer Perishable items , Items which have steady and regular
consumption , Basic materials such as coal, steel, coke etc. , Seasonal items
Multiple Choice Single Answer Question: Additional concession given by the seller
in non fixed price items are industry wise fixed and hence the seller is not in a
position to give any concession is called as :Correct Answer Concealed discount
Your Answer Trade discount Multiple Choice Multiple Answer Question: Application
for an import license must be signed from :Correct Answer Proprietor , Partner of
firm , Person duly authorized by board of directors of company Your Answer
Proprietor , Partner of firm , Person permitted by custom office , Person duly
authorized by board of directors of company True/False Question: Small parcels,
Samples, gifts which are received from other countries provisions of import policy
& customs not applied on them. Correct Answer False Your Answer False Match The
Following Question: Correct Answer Your Answer Good evaluation system
Identification of weak spots Customer satisfaction Supply chain management
Customer satisfaction Identification of weak spots Cost reduction Annual savings
Annual savings Codification index Measurement of cost improvement Part of stores
function Select The Blank Question: A combination of fixed price with a clause to
increase price to Select The Blank Question: Stock-out is nothing but ________.
Correct Answer Stock get depleted before receipt Your Answer Organisational
failure Multiple Choice Multiple Answer Question: The registration of the firm may
be cancelled and its name may be inward note Your Answer Receipt cum inspection
advice , Material inward note , Discrepancy note. , Goods inward note Select The
Blank Question: ________ refers to the procurement of the requirements of all
departments of the firm by a central purchase organization. Correct Answer
Centralisation Your Answer Centralisation Multiple Choice Multiple Answer
Question: Goods receipt note also called as :Correct Answer Goods inward note ,
Receipt cum inspection advice , Material True/False Question: Safety stock forms a
fixed portion of inventories. Correct Answer True Your Answer True Select The
Blank Question: ________store stocks material hypothecated with banks & to stock
excisable goods. Correct Answer Bonded Your Answer Inward True/False Question:
Turnover discount is usually related to the annual business and is paid in the
form of credit note at the end of the year. Correct Answer True Your Answer True
compensate the supplier for justified cost increases on account of changes in
price of raw material, Government. levies, power etc. at the time of dispatch is
________. Correct Answer Fixed price agreements with escalation. Your Answer Cost
plus percentage of cost. Multiple Choice Multiple Answer Question: Purchasing and
procurement cost reduction is possible through :Correct Answer Blanket orders ,
Green purchasing , System contracting Your Answer Blanket orders , Green
purchasing , System contracting , Local purchasing

Page no 1 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
removed from the list for following reasons :Correct Answer If the firm fails to
execute contract satisfactorily. , If the firm fails to furnish income tax
clearance certificate as required under the staff , Machine break-down rules. , If
the firm runs into loss for 2 consecutive years any time after the first
registration. Your Answer If the firm is not declared insolvent , If the firm
fails to execute contract satisfactorily. , If the firm fails to furnish income
tax Exchange value Tradable product Production cost clearance certificate as
required under the rules. , If the firm runs into loss Unnecessary cost Lack of
standardization Lack of standardization for 2 consecutive years any time after the
first registration. Value analysis Motivation to employees Value analysis Select
The Blank Question: ________management can assist the procast of standardization.
Correct Answer Materials Your Answer Materials Select The Blank Question:
________is reimbursement of actual costs plus fixed fee. Correct Answer Cost plus
fixed fee Your Answer Fixed price agreements with escalation. Multiple Choice
Single Answer Question: Climatic & environmental agent is :Correct Answer
Temperature Your Answer Temperature Select The Blank Question: ________clause
should be inserted in the purchase order of items critical to project to induce
supplier for early completion of the orders. Correct Answer Bonus Your Answer
Bonus Multiple Choice Single Answer Question: Mechanical tests are performed to
:Correct Answer Ascertain the strength of materials Your Answer Ascertain the
quality of materials Multiple Choice Single Answer Question: What is the
identification & location of stock in store? Correct Answer Formulating & updating
a system of stores and coding to items which should ensure efficient
identification & location of goods. Your Answer Formulating & updating a system of
stores and coding to items which should ensure efficient identification & location
of goods. True/False Question: Training of vendors in JIT concepts brings an end
to the adversarial relationships. Correct Answer True Your Answer False Multiple
Choice Multiple Answer True/False Question: Cost of capacity which may be rendered
idle if the item currently being manufactured in purchased needs to be added to
the cost to buy. Correct Answer True Your Answer True Multiple Choice Multiple
Answer Question: The sub system of numerical system involves following :Correct
Answer Decimal code , Block code system , Sequential code Your Answer Sequential
code , Decimal code , Binary code , Block code system Multiple Choice Multiple
Answer Question: A contract terminates under following condition :Correct Answer
Discharge by performance , Discharge by Release , Discharge by novation Your
Answer Discharge by performance , Discharge by Release , Discharge by Disability ,
Discharge by novation Multiple Choice Single Answer Question: Instantaneous
replenishment means :Correct Answer Quantity manufactured as per Work-Order &
delivered to stores in full Your Answer Quantity manufactured is more than Work-
Order Multiple Choice Single Answer Question: Machinery spares does not include
:Correct Answer Milling cutters Your Answer Milling cutters Multiple Choice Single
Answer Question: Higher price is usually charged when the quantity required is
small. Bigger quantities on the other hand give the buyer a leverage to negotiate
for better price is :Correct Answer Quantity requirements Match The Following
Question: Correct Answer Your Answer New design introduction Value analysis
Tradable product Question: Stock-out is due to :Correct Answer Unusual high
demands , Delay in deliveries Your Answer Unusual high demands , Delay in
deliveries , Attitude of the

Page no 2 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
Your Answer Quantity requirements True/False Question: Surplus items are listed
out in descending order of their value. Correct Answer True Your Answer True
Select The Blank Question: ________ reduce problems of material planning. Correct
Answer Reduction in lead time Your Answer Reduction in lead time True/False
Question: Ex-works means sale is made on rail/truck at the station of dispatch.
Correct Answer False Your Answer True Select The Blank Question: Indian railways
carry almost ________ goods & passenger traffic. Correct Answer 0.75 Your Answer
0.8 Multiple Choice Single Answer Question: Issue of stock is :Correct Answer
Process of reacting by stores Your Answer Important function of stores Multiple
Choice Multiple Answer Question: Typical examples of direct materials are :Correct
Answer Cloth in the manufacture of garment , Wood in the manufacture of
furniture , Fruits in a canning industry Your Answer Cloth in the manufacture of
garment , Wood in the manufacture of furniture , Fruits in a canning industry ,
Coolants used in machines Select The Blank Question: Cost of Stock-taking in
Annual method is ________. Correct Answer Relatively less Your Answer Very High
Multiple Choice Single Answer Question: The point of transfer of ownership rights
from seller to buyer is :Correct Answer Place of delivery Your Answer Place of
delivery True/False Question: The trade discount is not allowed as a percentage of
published price. Correct Answer False Your Answer False Multiple Choice Multiple
Answer Question: Costs involved in materials management are Correct Answer Basic
cost of materials , Government tax and levies , Ordering Select The Blank
Question: JIT is ________ Correct Answer Continuous improvement Your Answer
Technique LIST OF ATTEMPTED QUESTION: S AND ANSWERS cost Your Answer Basic cost of
materials , Government tax and levies , Ordering cost , Overhead Multiple Choice
Multiple Answer Question: Discolourisation of soaps is due to :Correct Answer
Exposure to light , Moisture Your Answer Exposure to light , Moisture , Use of
excess chemicals while manufacturing , Keeping in cold Multiple Choice Single
Answer Question: Stock taking is the responsibility of :Correct Answer Stores Your
Answer Stores Multiple Choice Multiple Answer Question: Material intimation note
serves as :Correct Answer Indentor , Purchase department Your Answer Indentor ,
Purchase department , Stores staff , Entire factory Multiple Choice Single Answer
Question: Which contract does not specify the quantity but the contractor is bound
to accept any order which may be placed on him during the contract period? Correct
Answer Rate contracts Your Answer Running contracts True/False Question: Annual
total cost remai n constant though stock-turn over rate changes. Correct Answer
False Your Answer False

Multiple Choice Single Answer Question: The method used for making purchases of
proprietary items is :Correct Answer Single tender Your Answer Limited tender
Multiple Choice Single Answer Question: Cent per cent inspection is done for
:Correct Answer Functionally critical parts Your Answer Seasonal items Select The
Blank Question: Lower the cycle time, lower is ________

Page no 3 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
Correct Answer Inventory Your Answer Cost Select The Blank Question: ________
reduce problems of material planning. Correct Answer Reduction in lead time Your
Answer Increase in demand Multiple Choice Multiple Answer Question: Contents of
redundancy report are :Correct Answer Item code , Stock on hand Your Answer Item
code , Stock on hand , Number of Reviews Multiple Choice Single Answer Question:
The main responsibility of inventory control division is :Correct Answer Fixing
inventory levels Your Answer Offering materials to Q.C. for verification of
quality. Select The Blank Question: In order to make purchasing effective and to
resolve the allied problems, there is ________ under the directorate. Correct
Answer Planning and development wing Your Answer Planning and development wing
True/False Question: No restrictions are on rail transport. Correct Answer True
Your Answer False Multiple Choice Multiple Answer Question: In F.O.R. contract
seller is responsible for :Correct Answer Arranging for movement of goods to the
transporter's godown , Safe loading on into the vehicle , Keeping the material in
deliverable state Your Answer Paying for the local transport , Arranging for
movement of goods to the transporter's godown , Safe loading on into the vehicle
True/False Question: Consignor & Consignee's name is must for every transport
mode. Correct Answer True Your Answer True Multiple Choice Single Answer Question:
Which of the following is not the external factor influencing materials planning?
Correct Answer Corporate objective Your Answer Corporate objective Multiple Choice
Single Answer Question: In MRP system :Correct Answer Item demand is dependent
Your Answer There is no stock out True/False Question: supplier of

Single tender system is used when there is only one

the item. Correct Answer True Your Answer True Multiple Choice Multiple Answer
Question: Advantages of fixed price agreements are :Correct Answer They are easy
to administer , They give certainty to the buyer who knows from the start, amount
he has to pay for the goods/services. , They protect buyer from possible financial
risks from price escalations Your Answer They are easy to administer , They give
certainty to the buyer who knows from the start, amount he has to pay for the
goods/services. , They protect buyer from possible financial risks from price
escalations Select The Blank Question: Function which do not contribute to
functional value is called as ________. Correct Answer Auxiliary function Your
Answer Relative function Select The Blank Question: ________ is the arrangement of
items into groups according to a pre determined pattern. Correct Answer
Classification Your Answer Classification Select The Blank Question: Conformance
to ________ is decided on the basis of tests and trial runs. Correct Answer
Performance Your Answer Materials specification Multiple Choice Multiple Answer
Question: Salient features of the working of the price panel are as under :-

Page no 4 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
Correct Answer Usage value above which the panel is to approve of the price is
specified. , Vendor development department is required to give cost break up to
the secretary of the price panel , Members of the panel meet to scrutinize and
discuss the cost aspects. Your Answer Usage value above which the panel is to
approve of the price is specified. , Vendor development department is required to
give cost break up to the secretary of the price panel , Members of the panel meet
to scrutinize and discuss the cost aspects. Multiple Choice Single Answer
Question: A higher price is usually demanded for the critical items since buyers
have lesser options available compared to other items where many alternative
sources are available is :Correct Answer Quality requirements Your Answer Quality
requirements Multiple Choice Single Answer Question: Good buyer -seller relations
provide a good ground for negotiation while strained relations make the supplier
quote higher is :Correct Answer Buyer seller relationships Your Answer Demand and
supply condition Multiple Choice Single Answer Question: Secondary function
:Correct Answer Do not prevent the product from primary function Your Answer
Prevent the product from primary function Multiple Choice Multiple Answer
Question: Material Gate-Pass includes :Correct Answer Description of item ,
Quantity Your Answer Description of item , Quantity , Name of the transporter
True/False Question: Negotiation should end up with an unhappy supplier. Correct
Answer False Your Answer False Multiple Choice Multiple Answer Question:
Objectives of material research are :Correct Answer To improve capability of
purchase department to visualize problems which may be encountered in future. , To
make optimum utilization of available resources , To provide the enterprise a
competitive edge. True/False Question: delay takes Projects are usually subjected
to uncertainty & often Select The Blank Question: Systematic ________of stores is
the key to its efficient operation. Correct Answer Layout Your Answer Layout
Multiple Choice Single Answer Question: Annual ICC is formulated as :Correct
Answer 1/2 q x Cu x I Your Answer [ q x Cu x i ] 1/2 problems which may be
encountered in future. , To make optimum utilization of available resources , To
provide the enterprise a competitive edge. True/False Question: safety Your Answer
visualize To improve capability of purchase department to

Lead time information is required for determination of

stock. Correct Answer False Your Answer True

place in completion of projects which results in cost over runs. Correct Answer
True Your Answer True Multiple Choice Multiple Answer Question: Optimal purchase
quantity comprises :Correct Answer Annual inventory carrying cost , Annual
procurement cost Your Answer Annual inventory carrying cost , Annual procurement
cost , Basic cost of an item Match The Following Question: Correct Answer Rodents
Fumigation of stores

Your Answer Chemical treatment

IS 1644 Personal hazard, fire safety of buildingsPersonal hazard, fire safety of


buildings Fungi & white ants Fungicides Fungicides Chemical treatment

Daily closing stock Key movement register

Page no 5 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
Multiple Choice Multiple Answer Question: The responsibilities of purchase
department includes :Correct Answer Locating supplier , Image building , Pre
delivery follow up and shortage chasing Your Answer Locating supplier ,
Maintaining records of shortages , Pre delivery follow up and shortage chasing
Select The Blank Question: Wrapping materials are________ materials. Correct
Answer Packaging Your Answer Packaging Multiple Choice Single Answer Question:
Limit gauges are used to verify :Correct Answer Whether the product is within the
specification Your Answer Measuring instruments Select The Blank Question:
Probability theory ensures ________. Correct Answer Degree of confidence in
acceptance of quality Your Answer Degree of confidence in acceptance of quality
Match The Following Question: Correct Answer Speculative buying Bulk purchasing
smallest size to be made, then largest size to be made and then the total no. of
sizes to be made. Correct Answer True Your Answer True Multiple Choice Multiple
Answer Question: Economic disposal of scrap means :Correct Answer Use within the
organisation , Auction Your Answer Auction , Disposal at normal price , Disposal
at profitable price Multiple Choice Multiple Answer Question: The four main wings
of DGS & D includes the following :Correct Answer The supplies wing , The
inspection wing , The disposal wing Your Answer wing The supplies wing , The
inspection wing , The control

Select The Blank Question: Documents used in receiving materials are of ________
Correct Answer Four types Your Answer Four types Select The Blank Question: The
buyer, while using ________ tactic, may present the supplier with a budgeted price
for the product which is much lower than the supplier's quoted price. Correct
Answer Bogies Your Answer Bogies Multiple Choice Single Answer Question: Capacity
cost means :Correct Answer Cost of idle capacity Your Answer Cost of capacity
hired Multiple Choice Multiple Answer Question: A contract is discharged if it is
impossible to perform under following causes :Correct Answer Death of promisee in
a contract , Change in legislation , Change in circumstances under which the
contract was entered into. Your Answer Death of promisee in a contract , Change in
legislation , Change in circumstances under which the contract was entered into.

Your Answer Bulk purchasing Non perishable items

Capital purchasing Plant and machinery

Group purchasing Hardware materials Hardware materials Service contract


Typewriters Plant and machinery

True/False Question: Issue of stock is the process of reacting by stores


management. Correct Answer True Your Answer True Multiple Choice Multiple Answer
Question: Internal lead time can be reduced :Correct Answer By selectively
delegating the powers , By developing local vendor Your Answer work , By
controlling wastage True/False Question: decide first the By selectively
delegating the powers , By better paper-

A company wishing to use preferred numbers must Multiple Choice Single Answer
Question: In instantaneous replenishment system :Correct Answer Item consumption
demand rate is constant

Page no 6 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
Your Answer Item consumption demand rate is constant Codification index
Measurement of cost improvement Part of stores function True/False Question:
Maintenance and repair coLIST OF ATTEMPTED QUESTION: S AND ANSWERS Select The
Blank Question: A combination of fixed price with a clause to increase price to
compensate the supplier for justified cost increases on account of changes in
price of raw material, Government. levies, power etc. at the time of dispatch is
________. Correct Answer Fixed price agreements with escalation. Your Answer Cost
plus percentage of cost. Multiple Choice Multiple Answer Question: Purchasing and
procurement cost reduction is possible through :Correct Answer Blanket orders ,
Green purchasing , System contracting Your Answer Blanket orders , Green
purchasing , System contracting , Local purchasing True/False Question: Safety
stock forms a fixed portion of inventories. Correct Answer True Your Answer True
Select The Blank Question: ________store stocks material hypothecated with banks &
to stock excisable goods. Correct Answer Bonded Your Answer Inward True/False
Question: Turnover discount is usually related to the annual business and is paid
in the form of credit note at the end of the year. Correct Answer True Your Answer
True Select The Blank Question: ________ refers to the procurement of the
requirements of all departments of the firm by a central purchase organization.
Correct Answer Centralisation Your Answer Centralisation Multiple Choice Multiple
Answer Question: Goods receipt note also called as :Correct Answer Goods inward
note , Receipt cum inspection advice , Material inward note Your Answer Receipt
cum inspection advice , Material inward note , Discrepancy note. , Goods inward
note Cost reduction Annual savings Annual savings

Multiple Choice Single Answer Question: What is Earnest money? Correct Answer
Fixed amount collected along with Tender Your Answer Money received from Trading
True/False Question: In contract one cannot buy from or sell goods to himself.
Correct Answer True Your Answer False Multiple Choice Multiple Answer Question:
Forward buying is best suited for :Correct Answer Items which have steady and
regular consumption , Basic materials such as coal, steel, coke etc. , Seasonal
items Your Answer Perishable items , Items which have steady and regular
consumption , Basic materials such as coal, steel, coke etc. , Seasonal items
Multiple Choice Single Answer Question: Additional concession given by the seller
in non fixed price items are industry wise fixed and hence the seller is not in a
position to give any concession is called as :Correct Answer Concealed discount
Your Answer Trade discount Multiple Choice Multiple Answer Question: Application
for an import license must be signed from :Correct Answer Proprietor , Partner of
firm , Person duly authorized by board of directors of company Your Answer
Proprietor , Partner of firm , Person permitted by custom office , Person duly
authorized by board of directors of company True/False Question: Small parcels,
Samples, gifts which are received from other countries provisions of import policy
& customs not applied on them. Correct Answer False Your Answer False Match The
Following Question: Correct Answer Your Answer Good evaluation system
Identification of weak spots Customer satisfaction Supply chain management
Customer satisfaction Identification of weak spots

Page no 7 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
Select The Blank Question: Stock-out is nothing but ________. Correct Answer Stock
get depleted before receipt Your Answer Organisational failure Multiple Choice
Multiple Answer Question: The registration of the firm may be cancelled and its
name may be removed from the list for following reasons :Correct Answer If the
firm fails to execute contract satisfactorily. , If the firm fails to furnish
income tax clearance certificate as required under the staff , Machine break-down
rules. , If the firm runs into loss for 2 consecutive years any time after the
first registration. Your Answer If the firm is not declared insolvent , If the
firm fails to execute contract satisfactorily. , If the firm fails to furnish
income tax Exchange value Tradable product Production cost clearance certificate
as required under the rules. , If the firm runs into loss Unnecessary cost Lack of
standardization Lack of standardization for 2 consecutive years any time after the
first registration. Select The Blank Question: ________management can assist the
procast of standardization. Correct Answer Materials Your Answer Materials Select
The Blank Question: ________is reimbursement of actual costs plus fixed fee.
Correct Answer Cost plus fixed fee Your Answer Fixed price agreements with
escalation. Multiple Choice Single Answer Question: Climatic & environmental agent
is :Correct Answer Temperature Your Answer Temperature Select The Blank Question:
________clause should be inserted in the purchase order of items critical to
project to induce supplier for early completion of the orders. Correct Answer
Bonus Your Answer Bonus Multiple Choice Single Answer Question: Mechanical tests
are performed to :Correct Answer Ascertain the strength of materials Your Answer
Ascertain the quality of materials Multiple Choice Single Answer Question: What is
the identification & location of stock in store? Correct Answer Formulating &
updating a system of stores and coding to items which should ensure efficient
identification & location of goods. Your Answer Formulating & updating a system of
stores and coding to items which should ensure efficient identification & location
of goods. Value analysis Motivation to employees Value analysis True/False
Question: Cost of capacity which may be rendered idle if the item currently being
manufactured in purchased needs to be added to the cost to buy. Correct Answer
True Your Answer True Multiple Choice Multiple Answer Question: The sub system of
numerical system involves following :Correct Answer Decimal code , Block code
system , Sequential code Your Answer Sequential code , Decimal code , Binary
code , Block code system Multiple Choice Multiple Answer Question: A contract
terminates under following condition :Correct Answer Discharge by performance ,
Discharge by Release , Discharge by novation Your Answer Discharge by
performance , Discharge by Release , Discharge by Disability , Discharge by
novation Multiple Choice Single Answer Question: Instantaneous replenishment means
:Correct Answer Quantity manufactured as per Work-Order & delivered to stores in
full Your Answer Quantity manufactured is more than Work-Order Multiple Choice
Single Answer Question: Machinery spares does not include :Correct Answer Milling
cutters Your Answer Milling cutters Match The Following Question: Correct Answer
Your Answer New design introduction Value analysis Tradable product True/False
Question: Training of vendors in JIT concepts brings an end to the adversarial
relationships. Correct Answer True Your Answer False Multiple Choice Multiple
Answer Question: Stock-out is due to :Correct Answer Unusual high demands , Delay
in deliveries Your Answer Unusual high demands , Delay in deliveries , Attitude of
the

Page no 8 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
Multiple Choice Single Answer Question: Higher price is usually charged when the
quantity required is small. Bigger quantities on the other hand give the buyer a
leverage to negotiate for better price is :Correct Answer Quantity requirements
Your Answer Quantity requirements True/False Question: Surplus items are listed
out in descending order of their value. Correct Answer True Your Answer True
Select The Blank Question: ________ reduce problems of material planning. Correct
Answer Reduction in lead time Your Answer Reduction in lead time True/False
Question: Ex-works means sale is made on rail/truck at the station of dispatch.
Correct Answer False Your Answer True Select The Blank Question: Indian railways
carry almost ________ goods & passenger traffic. Correct Answer 0.75 Your Answer
0.8 Multiple Choice Single Answer Question: Issue of stock is :Correct Answer
Process of reacting by stores Your Answer Important function of stores Multiple
Choice Multiple Answer Question: Typical examples of direct materials are :Correct
Answer Cloth in the manufacture of garment , Wood in the manufacture of
furniture , Fruits in a canning industry Your Answer Cloth in the manufacture of
garment , Wood in the manufacture of furniture , Fruits in a canning industry ,
Coolants used in machines Select The Blank Question: Cost of Stock-taking in
Annual method is ________. Correct Answer Relatively less Your Answer Very High
Multiple Choice Single Answer Question: The point of transfer of ownership rights
from seller to buyer is :Correct Answer Place of delivery Your Answer Place of
delivery True/False Question: The trade discount is not allowed as a percentage of
published Select The Blank Question: JIT is ________ Correct Answer Continuous
improvement Your Answer Technique sts in used equipments are relatively higher.
Correct Answer True Your Answer True Select The Blank Question: Conformance to
________ is checked against component drawings. Correct Answer Dimensions Your
Answer Dimensions price. Correct Answer False Your Answer False Multiple Choice
Multiple Answer Question: Costs involved in materials management are Correct
Answer Basic cost of materials , Government tax and levies , Ordering cost Your
Answer Basic cost of materials , Government tax and levies , Ordering cost ,
Overhead Multiple Choice Multiple Answer Question: Discolourisation of soaps is
due to :Correct Answer Exposure to light , Moisture Your Answer Exposure to
light , Moisture , Use of excess chemicals while manufacturing , Keeping in cold
Multiple Choice Single Answer Question: Stock taking is the responsibility of
:Correct Answer Stores Your Answer Stores Multiple Choice Multiple Answer
Question: Material intimation note serves as :Correct Answer Indentor , Purchase
department Your Answer Indentor , Purchase department , Stores staff , Entire
factory Multiple Choice Single Answer Question: Which contract does not specify
the quantity but the contractor is bound to accept any order which may be placed
on him during the contract period? Correct Answer Rate contracts Your Answer
Running contracts True/False Question: Annual total cost remain constant though
stock-turn over rate changes. Correct Answer False Your Answer False

Page no 9 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
Multiple Choice Single Answer Question: The inventories which refer to the
maintenance, repair and operation supplies which are consumed during process of
manufacturing but do not become part of the product is :Correct Answer MRO
inventories Your Answer MRO inventories True/False Question: "Import Multiple
Choice Single Answer Question: Pending purchases indent report :Correct Answer
Highlights indents yet to be converted in to purchase-orders Your Answer orders
Import substitution in reality should be looked upon as Multiple Choice Multiple
Answer Question: Correct issues must have :Correct Answer Written requisitions ,
Authorized requisitions Your Answer Written requisitions , Authorized requisitions
, Name of requisitor True/False Question: Deterioration & Obsolescence cost are
similar. Correct Answer False Your Answer True Select The Blank Question: Customs
duty is charged on the imported goods as per ________. Correct Answer Customs
tariff rules Your Answer Customs tariff rules Multiple Choice Multiple Answer
Question: In a contract buyer has right to :Correct Answer Examine the goods ,
Reject the goods delivered in wrong quantity , Reject non conforming goods Your
Answer Examine the goods , Reject the goods delivered in wrong quantity , Sue for
interest of buyer Select The Blank Question: ________ of the department refers to
the placement of the department in the structure of the company. Correct Answer
Status Your Answer Location True/False Question: procedures and True/False
Question: widen OEM discount is given by the supplier with a view to Multiple
Choice Multiple Answer Question: The following are the actions would help to
improve effectiveness of materials planning :Correct Answer Accurate forecasting ,
Computerization , Shorter materials plan period Your Answer Accurate forecasting ,
Computerization , Increase in lead time Select The Blank Question: Systematic,
formal and continuous analysis of all factors affect ________ management function
is known as Materials research. Correct Answer Materials Your Answer Materials
Highlights indents yet to be converted in to purchaseQuestion: Black bituminous
paint should be applied to rubber parts. Correct Answer False Your Answer False

avoidance" Correct Answer True Your Answer True

customer's base. Correct Answer True Your Answer False Multiple Choice Single
Answer Question: A buyer gives wrong idea to his supplier about his requirements

Purchasing policies are implemented by framing or show a fictitious figure to get


some price discount is called as :Correct Answer Misrepresentation of facts Your
Answer Misrepresentation of facts Multiple Choice Multiple Answer Question:
Purchasing and procurement cost reduction is possible through :Correct Answer
Blanket orders , Green purchasing , System contracting

rules. Correct Answer True Your Answer True True/False

Page no 10 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
Your Answer Blanket orders , Green purchasing , System contracting DN Select The
Blank Question: ________ department in almost all companies is the biggest
spending department and the custodian of company's purse. Correct Answer
Purchasing Your Answer Purchasing Select The Blank Question: ________ find their
use in identification of raw materials, lubricants, pipelines etc. Correct Answer
Colour codes Your Answer Colour codes Select The Blank Question: ________ is a
complex combination of men, machines, materials and tools. Correct Answer
Manufacturing Your Answer Operation Multiple Choice Single Answer Question: What
is the meaning of storekeeping? Correct Answer Physical storage of goods under
custodianship in a systematic manner Your Answer Physical storage of goods under
custodianship in a systematic manner True/False Question: Value analysis is the
cost reduction technique. Correct Answer True Your Answer True Multiple Choice
Single Answer Question: Competitive price information must be treated as
confidential and should not be disclosed to the bidders with an intention of
allowing them to rebid is :Correct Answer Improprieties of bids Your Answer
Improprieties of bids Match The Following Question: Correct Answer JE PO GRN
Journal Entries Purchase order ordered on him. , To ensure that supplier does not
supply more than the quantity stipulated in the purchase order. , To ensure that
the supplier effect deliveries through the mode of transport asked for by the
buyer. Your Answer To ensure that supplier does not supply more than the quantity
stipulated in the purchase order. Purchase order True/False Goods receipt note
Goods receipt note Discrepancy note. Discrepancy note.

Multiple Choice Single Answer Question: Traffic division is concerned with


:Correct Answer Arrangement of eco. Transportation of incoming and outgoing
materials Your Answer Arrangement of eco. Transportation of incoming and outgoing
materials Multiple Choice Single Answer Question: Issue of stock is :Correct
Answer Process of reacting by stores Your Answer Process of reacting by stores
True/False Question: Cancellation of orders on flimsy ground is unethical. Correct
Answer True Your Answer True Select The Blank Question: Systematic ________of
stores is the key to its efficient operation. Correct Answer Layout Your Answer
Layout Multiple Choice Single Answer Question: Foreign trade is controlled by
Government for :Correct Answer Promoting export &controlling import Your Answer
Promoting export &controlling import Multiple Choice Multiple Answer Question: In
review system-optional replenishment :Correct Answer Reorder level is fixed ,
Review period is fixed Your Answer Review period is fixed , Reorder level is fixed
Multiple Choice Multiple Answer Question: The receiving stores copy is used by
it :Correct Answer To ensure that supplier effects supply of only items

Your Answer

Journal Entries

Page no 11 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
Question: decide first the A company wishing to use preferred numbers must
Question: according to a ________ is the arrangement of items into groups

smallest size to be made, then largest size to be made and then the total no. of
sizes to be made. Correct Answer True Your Answer False Multiple Choice Single
Answer Question: Finished goods means :Correct Answer Goods which are ready to
ship Your Answer Goods which are ready to ship True/False Question: inventory on

pre determined pattern. Correct Answer Classification Your Answer Classification


Multiple Choice Multiple Answer Question: Main information in the bill of material
is :Correct Answer Part no. , Material specification , Quantity per assembly Your
Answer Part no. , Material specification , Quantity per assembly Match The
Following Question: Correct Answer LC

Your Answer

Labour cost as considered at the time of contract Labour cost as

JIT purchasing is indirectly the activity of pushing considered at the time of


contract MA date. MC Actual material cost as on date. Actual material cost as on

the suppliers. Correct Answer True Your Answer True Multiple Choice Multiple
Answer Question: Quantity discounts are offered when :Correct Answer Buyer tempts
to produce large quantity , Production is higher & cost is less Your Answer Buyer
tempts to produce large quantity , Production is higher & cost is less Multiple
Choice Multiple Answer Question: Advantages of fixed price agreements are :Correct
Answer They are easy to administer , They give certainty to the buyer who knows
from the start, amount he has to pay for the goods/services. , They protect buyer
from possible financial risks from price escalations Your Answer They are easy to
administer , They give certainty to the buyer who knows from the start, amount he
has to pay for the goods/services. , They protect buyer from possible financial
risks from price escalations Select The Blank Question: Originating department of
daily material receipt report is ________. Correct Answer Receiving store Your
Answer Receiving store Select The Blank

Material cost as considered at the time of contractMaterial cost as

considered at the time of contract LA Actual labour cost as on date Actual labour
cost as on date

Multiple Choice Single Answer Question: Heat is :Correct Answer An physical agent
Your Answer An physical agent Multiple Choice Single Answer Question: A formal
request to the purchase department, by the indentor to procure the items mentioned
therein and within the indicated time schedule is :Correct Answer Purchase indent
Your Answer Purchase indent True/False Question: process heating

Coal and coke gas used for power generation and

are direct materials. Correct Answer False Your Answer True Select The Blank
Question: In a contract of sale by description the goods sold must be of ________
quality. Correct Answer Merchantable Your Answer Merchantable

Page no 12 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
True/False Question: over rate Your Answer Annual total cost remain constant
though stock-turn True/False Question: Deterioration & Obsolescence cost are
similar. Correct Answer False Your Answer True Select The Blank Question: Customs
duty is charged on the imported goods as per ________. Correct Answer Customs
tariff rules Your Answer Customs tariff rules Multiple Choice Multiple Answer
Question: In a contract buyer has right to :Correct Answer Examine the goods ,
Reject the goods delivered in wrong quantity , Reject non conforming goods Your
Answer Examine the goods , Reject the goods delivered in wrong quantity , Sue for
interest of buyer Select The Blank Question: ________ of the department refers to
the placement of the department in the structure of the company. Correct Answer
Status Your Answer Location True/False Question: procedures and True

changes. Correct Answer False Your Answer False Multiple Choice Multiple Answer
Question: Obsolescence cost is :Correct Answer Due stock on hand , Part No. / Name
Your Answer Due stock on hand , Cause of the event , Number of turns True/False
Question: supplier of

Single tender system is used when there is only one

the item. Correct Answer True Your Answer True Select The Blank Question: In
traditional purchasing, quality is confirmed ________. Correct Answer On receipt
Your Answer On receipt True/False Question: stores, purchase,

GRN is an important document between supplier,

accounts depts. Correct Answer True Your Answer True Select The Blank Question:
Conformance to ________ is checked against component drawings. Correct Answer
Dimensions Your Answer Dimensions Multiple Choice Single Answer Question: The
inventories which refer to the maintenance, repair and operation supplies which
are consumed during process of manufacturing but do not become part of the product
is :Correct Answer MRO inventories Your Answer MRO inventories True/False
Question: "Import

Purchasing policies are implemented by framing

rules. Correct Answer True Your Answer True True/False Question: Black bituminous
paint should be applied to rubber parts. Correct Answer False Your Answer False
Multiple Choice Single Answer Question: Pending purchases indent report :Correct
Answer Highlights indents yet to be converted in to purchase-orders Your Answer
orders Highlights indents yet to be converted in to purchase-

Import substitution in reality should be looked upon as Multiple Choice Multiple


Answer Question: Correct issues must have :Correct Answer Written requisitions ,
Authorized requisitions

avoidance" Correct Answer True

Page no 13 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
Your Answer requisitor Multiple Choice Multiple Answer Question: The following are
the actions would help to improve effectiveness of materials planning :Correct
Answer Accurate forecasting , Computerization , Shorter materials plan period Your
Answer Accurate forecasting , Computerization , Increase in lead time Select The
Blank Question: Systematic, formal and continuous analysis of all factors affect
________ management function is known as Materials research. Correct Answer
Materials Your Answer Materials True/False Question: widen Select The Blank
Question: ________ is a complex combination of men, machines, materials and tools.
Correct Answer Manufacturing Your Answer Operation Multiple Choice Single Answer
Question: What is the meaning of storekeeping? Correct Answer Physical storage of
goods under custodianship in a systematic manner Your Answer Physical storage of
goods under custodianship in a systematic manner True/False Question: Value
analysis is the cost reduction technique. Correct Answer True Your Answer True
Multiple Choice Single Answer Question: Competitive price information must be
treated as confidential and should not be disclosed to the bidders with an
intention of allowing them to Multiple Choice Single Answer Question: A buyer
gives wrong idea to his supplier about his requirements or show a fictitious
figure to get some price discount is called as :Correct Answer Misrepresentation
of facts Your Answer Misrepresentation of facts Multiple Choice Multiple Answer
Question: Purchasing and procurement cost reduction is possible through :Correct
Answer Blanket orders , Green purchasing , System contracting Your Answer Blanket
orders , Green purchasing , System contracting Select The Blank Question: ________
department in almost all companies is the biggest spending department and the
custodian of company's purse. Correct Answer Purchasing Your Answer Purchasing
Select The Blank Question: ________ find their use in identification of raw
materials, lubricants, pipelines etc. Correct Answer Colour codes rebid is
:Correct Answer Improprieties of bids Your Answer Improprieties of bids Match The
Following Question: Correct Answer JE PO GRN DN Journal Entries Purchase order
Written requisitions , Authorized requisitions , Name of Your Answer Colour codes

OEM discount is given by the supplier with a view to

customer's base. Correct Answer True Your Answer False

Your Answer

Journal Entries Purchase order

Goods receipt note Goods receipt note Discrepancy note. Discrepancy note.

Multiple Choice Single Answer Question: Traffic division is concerned with


:Correct Answer Arrangement of eco. Transportation of incoming and outgoing
materials Your Answer Arrangement of eco. Transportation of incoming and outgoing
materials Multiple Choice Single Answer Question: Issue of stock is :-

Page no 14 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
Correct Answer Process of reacting by stores Your Answer Process of reacting by
stores True/False Question: Cancellation of orders on flimsy ground is unethical.
Correct Answer True Your Answer True Select The Blank Question: Systematic
________of stores is the key to its efficient operation. Correct Answer Layout
Your Answer Layout Multiple Choice Single Answer Question: Foreign trade is
controlled by Government for :Correct Answer Promoting export &controlling import
Your Answer Promoting export &controlling import Multiple Choice Multiple Answer
Question: In review system-optional replenishment :Correct Answer Reorder level is
fixed , Review period is fixed Your Answer Review period is fixed , Reorder level
is fixed Multiple Choice Multiple Answer Question: The receiving stores copy is
used by it :Correct Answer To ensure that supplier effects supply of only items
ordered on him. , To ensure that supplier does not supply more than the quantity
stipulated in the purchase order. , To ensure that the supplier effect deliveries
through the mode of transport asked for by the buyer. Your Answer To ensure that
supplier does not supply more than the quantity stipulated in the purchase order.
True/False Question: decide first the Select The Blank Question: ________ is the
arrangement of items into groups according to a A company wishing to use preferred
numbers must pre determined pattern. Correct Answer Classification Your Answer
Classification Multiple Choice Multiple Answer Question: Main information in the
bill of material is :Correct Answer Part no. , Material specification , Quantity
per assembly Your Answer Part no. , Material specification , Quantity per assembly
Match The Following Question: Correct Answer LC True/False Select The Blank
Question: Originating department of daily material receipt report is ________.
Correct Answer Receiving store Your Answer Receiving store Question: inventory on
JIT purchasing is indirectly the activity of pushing

the suppliers. Correct Answer True Your Answer True Multiple Choice Multiple
Answer Question: Quantity discounts are offered when :Correct Answer Buyer tempts
to produce large quantity , Production is higher & cost is less Your Answer Buyer
tempts to produce large quantity , Production is higher & cost is less Multiple
Choice Multiple Answer Question: Advantages of fixed price agreements are :Correct
Answer They are easy to administer , They give certainty to the buyer who knows
from the start, amount he has to pay for the goods/services. , They protect buyer
from possible financial risks from price escalations Your Answer They are easy to
administer , They give certainty to the buyer who knows from the start, amount he
has to pay for the goods/services. , They protect buyer from possible financial
risks from price escalations

smallest size to be made, then largest size to be made and then the total no. of
sizes to be made. Correct Answer True Your Answer False Multiple Choice Single
Answer Question: Finished goods means :Correct Answer Goods which are ready to
ship Your Answer Goods which are ready to ship

Your Answer

Labour cost as considered at the time of contract Labour cost as

considered at the time of contract

Page no 15 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
MA date. MC Actual material cost as on date. Actual material cost as on the item.
Correct Answer True Your Answer True Select The Blank Question: In traditional
purchasing, quality is confirmed ________. Correct Answer On receipt Your Answer
On receipt LIST OF ATTEMPTED QUESTION: S AND ANSWERS

Material cost as considered at the time of contract Material cost as

considered at the time of contract LA Actual labour cost as on date Actual labour
cost as on date

Multiple Choice Single Answer Question: Heat is :Correct Answer An physical agent
Your Answer An physical agent Multiple Choice Single Answer Question: A formal
request to the purchase department, by the indentor to procure the items mentioned
therein and within the indicated time schedule is :Correct Answer Purchase indent
Your Answer Purchase indent True/False Question: process heating

True/False Question: place

Bulky items impervious to weather is kept at very safe

inside store. Correct Answer False Your Answer False Select The Blank Question:
Petroleum product imports are channealised through________. Correct Answer Indian
oil corporation Your Answer Indian oil corporation Multiple Choice Single Answer
Question: Procurement by more than one firm by pooling their requirements is
:Correct Answer Cooperative buying Your Answer Cooperative buying Multiple Choice
Single Answer Question: For the inspection of special Cutting tools which
department is responsible? Correct Answer Planning department & inspection
department Your Answer Maintenance department Match The Following Question:
Correct Answer Vendor rating Right source

Coal and coke gas used for power generation and

are direct materials. Correct Answer False Your Answer True Select The Blank
Question: In a contract of sale by description the goods sold must be of ________
quality. Correct Answer Merchantable Your Answer Merchantable True/False Question:
over rate

Annual total cost remain constant though stock-turn

changes. Correct Answer False Your Answer False Multiple Choice Multiple Answer
Question: Obsolescence cost is :Correct Answer Due stock on hand , Part No. / Name
Your Answer Due stock on hand , Cause of the event , Number of turns True/False
Question: supplier of

Your Answer Right source Right time Right price

Replenishment method Competitive bidding EOQ Right quantity

Right time Right price Right quantity

Single tender system is used when there is only one

Multiple Choice Single Answer

Page no 16 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
Question: cover to the The cost incurred in providing adequate insurance :Correct
Answer The supplies of goods are guaranteed especially during the periods of
shortages. , The frequent requests for the price revisions are avoided , The buyer
is sure of the quality of materials. Your Answer The buyer is sure of the quality
of materials. , The frequent requests for the price revisions are avoided , The
unnecessary profit on materials are added by the suppliers. compared to
procurement from sources within the country as :Correct Answer Import trade
control act ®ulation , Custom act , Central excise Rules 2002 Your Answer Import
trade control act ®ulation , Custom act , Trade policy act 2000 True/False
Question: delay takes Multiple Choice Multiple Answer Question: The buyers are
asked to adopt the following method for follow up :Correct Answer Telephone ,
Letters , E-mail, telegram Your Answer Telephone , Letters , E-mail, telegram
Projects are usually subjected to uncertainty & often True/False Question: Stores
is the "Safe Custody" for keeping materials Correct Answer True Your Answer True
Multiple Choice Single Answer Question: Prices of certain commodity may be fixed
by the government and thereby putting a restriction on both buyer and seller is
:Correct Answer Government restrictions Your Answer Government restrictions
Multiple Choice Multiple Answer Question: A contract terminates under following
condition :Correct Answer Discharge by performance , Discharge by Release ,
Discharge by novation Your Answer Discharge by performance , Discharge by
Release , Discharge by novation Select The Blank Question: ________ is followed in
public sector organizations to identify the lowest potential bidder. Correct
Answer Tender system Your Answer Tender system True/False Question: on the spot

materials in transit and in storage is Correct Answer Insurance cost Your Answer
Insurance cost Multiple Choice Multiple Answer Question: Import transactions are
subject to following additional laws

place in completion of projects which results in cost over runs. Correct Answer
True Your Answer True True/False Question: Contract whose object is not lawful are
not void. Correct Answer False Your Answer False True/False Question: the due

Shortage chasing is intended to remind the supplier of

date and obtain advance information of expected delays. Correct Answer False Your
Answer False Multiple Choice Multiple Answer Question: Optimal purchase quantity
comprises :Correct Answer Annual inventory carrying cost , Annual procurement cost
Your Answer Annual inventory carrying cost , Annual procurement cost , Set-up cost
Multiple Choice Multiple Answer Question: Steel almirahs are used for storage
of :Correct Answer Expensive items , Scarce items Your Answer Expensive items ,
Scarce items , High risk materials Multiple Choice Multiple Answer Question: Some
of the benefits if materials are supplied by the buyer are

The performance of an equipment can not be verified

if the equipment is not in operation. Correct Answer False Your Answer True

Page no 17 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
Match The Following Question: Correct Answer Speculative buying Bulk purchasing
Your Answer finalisation of Your Answer commercial terms Non perishable items
Plant and machinery Select The Blank Question: Sub contracting decisions must be
based on outcome of ________ analysis. Correct Answer Cost benefit Your Answer
Cost benefit Multiple Choice Multiple Answer Question: Disadvantages of forward
buying are :Correct Answer Such a buying may not serve entirely the needs of the
production department , Price expectations if not realised may result in major
Multiple Choice Multiple Answer Question: Costs involved in materials management
are Correct Answer Basic cost of materials , Government tax and levies , Ordering
cost Your Answer Basic cost of materials , Ordering cost , Overhead financial loss
to the firm. , Large scale obsolescence may result if design changes occur. Your
Answer financial Price expectations if not realised may result in major Capital
purchasing Plant and machinery Cross verification of technical specifications &

Group purchasing Hardware materials Bulk purchasing Service contract Typewriters


Hardware materials

True/False Question: Metals should be stored at least 15-20 cm above the ground.
Correct Answer True Your Answer True

Select The Blank Question: ________ of the department refers to the placement of
the department in the structure of the company. Correct Answer Status Your Answer
Location True/False Question: Value analysis is the cost reduction technique.
Correct Answer True Your Answer True Multiple Choice Multiple Answer Question: For
large engineering firms main store could be sub divided into :Correct Answer
Finished part store , Raw material store , Semi finished item store Your Answer
part store Multiple Choice Single Answer Question: In project procurement what
work is covered in detailed engineering stage? Correct Answer Cross verification
of technical specifications & Raw material store , Semi finished item store ,
Finished

loss to the firm. , Large scale obsolescence may result if design changes occur.
Multiple Choice Single Answer Question: Who act as a link between company's
financial department and supplier's for timely payment? Correct Answer Purchase
division Your Answer Purchase division Multiple Choice Single Answer Question:
What is the meaning of stores layout? Correct Answer Physical arrangement of space
for storage material movement, office etc which should provide for most efficient
receipt storage & issue of material Your Answer movement, Physical arrangement of
space for storage material

office etc which should provide for most efficient receipt storage & issue of
material True/False Question: If item is manufactured in small quantities, set-up
cost is high. Correct Answer True Your Answer True Select The Blank

finalisation of commercial terms

Page no 18 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
Question: making ________is suitable for procurement from non-profit Correct
Answer Purchasing Your Answer Store keeping Multiple Choice Single Answer
Question: Mechanical tests are performed to :Correct Answer Ascertain the strength
of materials Your Answer Ascertain the strength of materials Multiple Choice
Single Answer Question: Set-up cost means :Correct Answer Cost incurred to
replenish the stock of item manufactured at home plant Your Answer Cost incurred
to replenish the stock of item manufactured at home plant Multiple Choice Multiple
Answer Question: Complaints concerning should be made in such a way that negative
reactions are avoided such as :Correct Answer Delivery failures , Rejection ,
Shortages Your Answer Delivery failures , Rejection , Shortages Multiple Choice
Single Answer Question: Internal factor influencing materials planning:Correct
Answer Procurement lead times Your Answer Procurement lead times Multiple Choice
Single Answer Question: The cost incurred in movement of materials from suppliers
works to buyer's works is Correct Answer Freight cost Your Answer Freight cost
True/False Question: periodical Multiple Choice Single Answer Question: The main
responsibility of inventory control division is :Correct Answer Fixing inventory
levels Your Answer Fixing inventory levels Multiple Choice Multiple Answer
Question: Special stores are created where :Correct Answer Material need to be
held under the control of the bank , Material need to be held for perishable items
, Material need to be held for explosive & inflammable items Your Answer Material
need to be held under the control of the bank , Material need to be held for
perishable items , Material need to be held for explosive & inflammable items
Supplier's delivery ratings should be communicated on Select The Blank Question:
________ is a fundamental form of economical value. Correct Answer Esteem value
Your Answer Cost value Select The Blank Question: Discrepancies arising out of
theft are tends to ________. Correct Answer Profit & Loss a/c Your Answer Profit &
Loss a/c Multiple Choice Single Answer Question: What is Earnest money? Correct
Answer Fixed amount collected along with Tender Your Answer Fixed amount collected
along with Tender

organization. Correct Answer Cost plus zero fee Your Answer Fixed price agreements
with escalation. Select The Blank Question: ________ reduce problems of material
planning. Correct Answer Reduction in lead time Your Answer Reduction in lead time
Multiple Choice Single Answer Question: JIT aims at :Correct Answer Reduction in
non-value added activities Your Answer Reduction in non-value added activities

basis. Correct Answer True Your Answer True Select The Blank Question: When the
costs are balanced, total cost is ________. Correct Answer Minimum Your Answer
Fixed Multiple Choice Single Answer Question: The process of procurement of raw
material, wip, finished goods, jigs, fixtures and other tools and equipments which
are required for the operation and maintenance of a manufacturing plant is known
as

Page no 19 of 19
LIST OF ATTEMPTED QUESTIONS AND ANSWERS True/False Question

Bulky items impervious to weather is kept at very safe place inside store. Correct
Answer False Your Answer False

Select The Blank Question Petroleum product imports are channealised


through________. Correct Answer Indian oil corporation Your Answer Indian oil
corporation

Multiple Choice Single Answer Question Procurement by more than one firm by
pooling their requirements is :Correct Answer Cooperative buying Your Answer
Cooperative buying

Multiple Choice Single Answer Question For the inspection of special Cutting tools
which department is responsible? Correct Answer Planning department & inspection
department Your Answer Maintenance department Match The Following Question Correct
Answer Vendor rating Right source

Your Answer Right source Right time Right price

Replenishment Right time method Competitive bidding Right price


EOQ

Right quantity

Right quantity

Multiple Choice Single Answer Question The cost incurred in providing adequate
insurance cover to the materials in transit and in storage is Correct Answer
Insurance cost Your Answer Insurance cost

Multiple Choice Multiple Answer Question Import transactions are subject to


following additional laws compared to procurement from sources within the country
as :Correct Answer Import trade control act ®ulation , Custom act , Central excise
Rules 2002 Your Answer Import trade control act ®ulation , Custom act , Trade
policy act 2000 True/False Question Projects are usually subjected to uncertainty
& often delay takes place in completion of projects which results in cost over
runs. Correct Answer True Your Answer True/False Question True

Contract whose object is not lawful are not void. Correct Answer False Your Answer
False

True/False Question

Shortage chasing is intended to remind the supplier of the due date and obtain
advance information of expected delays.
Correct Answer False Your Answer False

Multiple Choice Multiple Answer Question Optimal purchase quantity comprises


:Correct Answer Annual inventory carrying cost , Annual procurement cost Your
Answer Annual inventory carrying cost , Annual procurement cost , Set-up cost
Multiple Choice Multiple Answer Question Steel almirahs are used for storage of
:Correct Answer Expensive items , Scarce items Your Answer Expensive items ,
Scarce items , High risk materials

Multiple Choice Multiple Answer Question Some of the benefits if materials are
supplied by the buyer are :Correct Answer The supplies of goods are guaranteed
especially during the periods of shortages. , The frequent requests for the price
revisions are avoided , The buyer is sure of the quality of materials. Your Answer
The buyer is sure of the quality of materials. , The frequent requests for the
price revisions are avoided , The unnecessary profit on materials are added by the
suppliers. Multiple Choice Multiple Answer Question The buyers are asked to adopt
the following method for follow up :Correct Answer Telephone , Letters , E-mail,
telegram Your Answer True/False Telephone , Letters , E-mail, telegram
Question

Stores is the "Safe Custody" for keeping materials Correct Answer True Your Answer
True

Multiple Choice Single Answer Question Prices of certain commodity may be fixed by
the government and thereby putting a restriction on both buyer and seller is
:Correct Answer Government restrictions Your Answer Government restrictions

Multiple Choice Multiple Answer Question A contract terminates under following


condition :Correct Answer Discharge by performance , Discharge by Release ,
Discharge by novation Your Answer Discharge by performance , Discharge by
Release , Discharge by novation Select The Blank Question ________ is followed in
public sector organizations to identify the lowest potential bidder. Correct
Answer Tender system Your Answer True/False Question Tender system

The performance of an equipment can not be verified on the spot if the equipment
is not in operation. Correct Answer False Your Answer True

Match The Following Question Correct Answer

Your Answer
Speculative buying Bulk purchasing

Capital purchasing Plant and machinery Group purchasing Hardware materials Bulk
purchasing Service contract True/False Question Typewriters

Non perishable items Plant and machinery

Hardware materials

Metals should be stored at least 15-20 cm above the ground. Correct Answer True
Your Answer True

Multiple Choice Multiple Answer Question Costs involved in materials management


are Correct Answer Basic cost of materials , Government tax and levies , Ordering
cost Your Answer Basic cost of materials , Ordering cost , Overhead Select The
Blank Question ________ of the department refers to the placement of the
department in the structure of the company. Correct Answer Status Your Answer
True/False Question Location

Value analysis is the cost reduction technique. Correct Answer True Your Answer
True

Multiple Choice Multiple Answer


Question

For large engineering firms main store could be sub divided into :Correct Answer
Finished part store , Raw material store , Semi finished item store Your Answer
Raw material store , Semi finished item store , Finished part store Multiple
Choice Single Answer Question In project procurement what work is covered in
detailed engineering stage? Correct Answer Cross verification of technical
specifications & finalisation of commercial terms Your Answer Cross verification
of technical specifications & finalisation of commercial terms Select The Blank
Question Sub contracting decisions must be based on outcome of ________ analysis.
Correct Answer Cost benefit Your Answer Cost benefit

Multiple Choice Multiple Answer Question Disadvantages of forward buying are


:Correct Answer Such a buying may not serve entirely the needs of the production
department , Price expectations if not realised may result in major financial loss
to the firm. , Large scale obsolescence may result if design changes occur. Your
Answer Price expectations if not realised may result in major financial loss to
the firm. , Large scale obsolescence may result if design changes occur. Multiple
Choice Single Answer Question Who act as a link between company's financial
department and supplier's for timely payment?
Correct Answer Purchase division Your Answer Purchase division

Multiple Choice Single Answer Question What is the meaning of stores layout?
Correct Answer Physical arrangement of space for storage material movement, office
etc which should provide for most efficient receipt storage & issue of material
Your Answer Physical arrangement of space for storage material movement, office
etc which should provide for most efficient receipt storage & issue of material
True/False Question If item is manufactured in small quantities, set-up cost is
high. Correct Answer True Your Answer True

Select The Blank Question ________is suitable for procurement from non-profit
making organization. Correct Answer Cost plus zero fee Your Answer Fixed price
agreements with escalation.

Select The Blank Question ________ reduce problems of material planning. Correct
Answer Reduction in lead time Your Answer Reduction in lead time

Multiple Choice Single Answer Question JIT aims at :Correct Answer Reduction in
non-value added activities
Your Answer

Reduction in non-value added activities

Multiple Choice Multiple Answer Question Complaints concerning should be made in


such a way that negative reactions are avoided such as :Correct Answer Delivery
failures , Rejection , Shortages Your Answer Delivery failures , Rejection ,
Shortages

Multiple Choice Single Answer Question Internal factor influencing materials


planning:Correct Answer Procurement lead times Your Answer Procurement lead times

Multiple Choice Single Answer Question The cost incurred in movement of materials
from suppliers works to buyer's works is Correct Answer Freight cost Your Answer
True/False Question Freight cost

Supplier's delivery ratings should be communicated on periodical basis. Correct


Answer True Your Answer True

Select The Blank Question When the costs are balanced, total cost is ________.
Correct Answer Minimum Your Answer Fixed

Multiple Choice Single Answer Question The process of procurement of raw


material, wip, finished goods, jigs, fixtures and other tools and equipments which
are required for the operation and maintenance of a manufacturing plant is known
as Correct Answer Purchasing Your Answer Store keeping

Multiple Choice Single Answer Question Mechanical tests are performed to :Correct
Answer Ascertain the strength of materials Your Answer Ascertain the strength of
materials

Multiple Choice Single Answer Question Set-up cost means :Correct Answer Cost
incurred to replenish the stock of item manufactured at home plant Your Answer
Cost incurred to replenish the stock of item manufactured at home plant Multiple
Choice Single Answer Question The main responsibility of inventory control
division is :Correct Answer Fixing inventory levels Your Answer Fixing inventory
levels

Multiple Choice Multiple Answer Question Special stores are created where :Correct
Answer Material need to be held under the control of the bank , Material need to
be held for perishable items , Material need to be held for explosive &
inflammable items Your Answer Material need to be held under the control of the
bank , Material need to be held for perishable items , Material need to be held
for explosive & inflammable items
Select The Blank Question ________ is a fundamental form of economical value.
Correct Answer Esteem value Your Answer Cost value

Select The Blank Question Discrepancies arising out of theft are tends to
________. Correct Answer Profit & Loss a/c Your Answer Profit & Loss a/c

Multiple Choice Single Answer Question What is Earnest money? Correct Answer Fixed
amount collected along with Tender Your Answer Fixed amount collected along with
Tender
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Single Answer Question
What is Earnest money? Correct Answer Fixed amount collected along with Tender
Your Answer Money received from Trading True/False Question In contract one cannot
buy from or sell goods to himself. Correct Answer True Your Answer False Multiple
Choice Multiple Answer Question Forward buying is best suited for :Correct Answer
Items which have steady and regular consumption , Basic materials such as coal,
steel, coke etc. , Seasonal items Your Answer Perishable items , Items which have
steady and regular consumption , Basic materials such as coal, steel, coke etc. ,
Seasonal items Multiple Choice Single Answer Question Additional concession given
by the seller in non fixed price items are industry wise fixed and hence the
seller is not in a position to give any concession is called as :Correct Answer
Concealed discount Your Answer Trade discount Multiple Choice Multiple Answer
Question Application for an import license must be signed from :Correct Answer
Proprietor , Partner of firm , Person duly authorized by board of directors of
company Your Answer Proprietor , Partner of firm , Person permitted by custom
office , Person duly authorized by board of directors of company True/False
Question Small parcels, Samples, gifts which are received from other countries
provisions of import policy & customs not applied on them. Correct Answer False
Your Answer False Match The Following Question Correct Answer Your Answer Good
evaluation system Identification of weak spots Customer satisfaction Supply chain
management Customer satisfaction Identification of weak spots
Cost reduction Annual savings Annual savings Codification index Measurement of
cost improvement Part of stores function Select The Blank Question A combination
of fixed price with a clause to increase price to compensate the supplier for
justified cost increases on account of changes in price of raw material,
Government. levies, power etc. at the time of dispatch is ________. Correct Answer
Fixed price agreements with escalation. Your Answer Cost plus percentage of cost.
Multiple Choice Multiple Answer Question Purchasing and procurement cost reduction
is possible through :Correct Answer Blanket orders , Green purchasing , System
contracting Your Answer Blanket orders , Green purchasing , System contracting ,
Local purchasing True/False Question Safety stock forms a fixed portion of
inventories. Correct Answer True Your Answer True Select The Blank Question
________store stocks material hypothecated with banks & to stock excisable goods.
Correct Answer Bonded Your Answer Inward True/False Question Turnover discount is
usually related to the annual business and is paid in the form of credit note at
the end of the year. Correct Answer True Your Answer True Select The Blank
Question ________ refers to the procurement of the requirements of all departments
of the firm by a central purchase organization. Correct Answer Centralisation Your
Answer Centralisation Multiple Choice Multiple Answer Question Goods receipt note
also called as :Correct Answer Goods inward note , Receipt cum inspection advice ,
Material inward note
Your Answer Receipt cum inspection advice , Material inward note , Discrepancy
note. , Goods inward note Select The Blank Question Stock-out is nothing but
________. Correct Answer Stock get depleted before receipt Your Answer
Organisational failure Multiple Choice Multiple Answer Question The registration
of the firm may be cancelled and its name may be removed from the list for
following reasons :Correct Answer If the firm fails to execute contract
satisfactorily. , If the firm fails to furnish income tax clearance certificate as
required under the rules. , If the firm runs into loss for 2 consecutive years any
time after the first registration. Your Answer If the firm is not declared
insolvent , If the firm fails to execute contract satisfactorily. , If the firm
fails to furnish income tax clearance certificate as required under the rules. ,
If the firm runs into loss for 2 consecutive years any time after the first
registration. Select The Blank Question ________management can assist the procast
of standardization. Correct Answer Materials Your Answer Materials Select The
Blank Question ________is reimbursement of actual costs plus fixed fee. Correct
Answer Cost plus fixed fee Your Answer Fixed price agreements with escalation.
Multiple Choice Single Answer Question Climatic & environmental agent is :Correct
Answer Temperature Your Answer Temperature Select The Blank Question
________clause should be inserted in the purchase order of items critical to
project to induce supplier for early completion of the orders. Correct Answer
Bonus Your Answer Bonus Multiple Choice Single Answer Question Mechanical tests
are performed to :Correct Answer Ascertain the strength of materials Your Answer
Ascertain the quality of materials Multiple Choice Single Answer
Question What is the identification & location of stock in store? Correct Answer
Formulating & updating a system of stores and coding to items which should ensure
efficient identification & location of goods. Your Answer Formulating & updating a
system of stores and coding to items which should ensure efficient identification
& location of goods. True/False Question Training of vendors in JIT concepts
brings an end to the adversarial relationships. Correct Answer True Your Answer
False Multiple Choice Multiple Answer Question Stock-out is due to :Correct Answer
Unusual high demands , Delay in deliveries Your Answer Unusual high demands ,
Delay in deliveries , Attitude of the staff , Machine break-down Match The
Following Question Correct Answer Your Answer New design introduction Value
analysis Tradable product Exchange value Tradable product Production cost
Unnecessary cost Lack of standardization Lack of standardization Value analysis
Motivation to employees Value analysis True/False Question Cost of capacity which
may be rendered idle if the item currently being manufactured in purchased needs
to be added to the cost to buy. Correct Answer True Your Answer True Multiple
Choice Multiple Answer Question The sub system of numerical system involves
following :Correct Answer Decimal code , Block code system , Sequential code Your
Answer Sequential code , Decimal code , Binary code , Block code system Multiple
Choice Multiple Answer Question A contract terminates under following condition
:Correct Answer Discharge by performance , Discharge by Release , Discharge by
novation
Your Answer Discharge by performance , Discharge by Release , Discharge by
Disability , Discharge by novation Multiple Choice Single Answer Question
Instantaneous replenishment means :Correct Answer Quantity manufactured as per
Work-Order & delivered to stores in full Your Answer Quantity manufactured is more
than Work-Order Multiple Choice Single Answer Question Machinery spares does not
include :Correct Answer Milling cutters Your Answer Milling cutters Multiple
Choice Single Answer Question Higher price is usually charged when the quantity
required is small. Bigger quantities on the other hand give the buyer a leverage
to negotiate for better price is :Correct Answer Quantity requirements Your Answer
Quantity requirements True/False Question Surplus items are listed out in
descending order of their value. Correct Answer True Your Answer True Select The
Blank Question ________ reduce problems of material planning. Correct Answer
Reduction in lead time Your Answer Reduction in lead time True/False Question Ex-
works means sale is made on rail/truck at the station of dispatch. Correct Answer
False Your Answer True Select The Blank Question Indian railways carry almost
________ goods & passenger traffic. Correct Answer 0.75 Your Answer 0.8 Multiple
Choice Single Answer Question Issue of stock is :Correct Answer Process of
reacting by stores Your Answer Important function of stores Multiple Choice
Multiple Answer Question Typical examples of direct materials are :-
Correct Answer Cloth in the manufacture of garment , Wood in the manufacture of
furniture , Fruits in a canning industry Your Answer Cloth in the manufacture of
garment , Wood in the manufacture of furniture , Fruits in a canning industry ,
Coolants used in machines Select The Blank Question Cost of Stock-taking in Annual
method is ________. Correct Answer Relatively less Your Answer Very High Multiple
Choice Single Answer Question The point of transfer of ownership rights from
seller to buyer is :Correct Answer Place of delivery Your Answer Place of delivery
True/False Question The trade discount is not allowed as a percentage of published
price. Correct Answer False Your Answer False Multiple Choice Multiple Answer
Question Costs involved in materials management are Correct Answer Basic cost of
materials , Government tax and levies , Ordering cost Your Answer Basic cost of
materials , Government tax and levies , Ordering cost , Overhead Multiple Choice
Multiple Answer Question Discolourisation of soaps is due to :Correct Answer
Exposure to light , Moisture Your Answer Exposure to light , Moisture , Use of
excess chemicals while manufacturing , Keeping in cold Multiple Choice Single
Answer Question Stock taking is the responsibility of :Correct Answer Stores Your
Answer Stores Multiple Choice Multiple Answer Question Material intimation note
serves as :Correct Answer Indentor , Purchase department Your Answer Indentor ,
Purchase department , Stores staff , Entire factory Multiple Choice Single Answer
Question Which contract does not specify the quantity but the contractor is bound
to accept any order which may be placed on him during the contract period? Correct
Answer Rate contracts
Your Answer Running contracts True/False Question Annual total cost remain
constant though stock-turn over rate changes. Correct Answer False Your Answer
False Select The Blank Question JIT is ________ Correct Answer Continuous
improvement Your Answer Technique
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Single Answer Question The
method used for making purchases of proprietary items is :Correct Answer Single
tender Your Answer Limited tender

Multiple Choice Single Answer Question Cent per cent inspection is done for
:Correct Answer Functionally critical parts Your Answer Seasonal items

Select The Blank Question Lower the cycle time, lower is ________ Correct Answer
Inventory Your Answer Cost

Select The Blank Question ________ reduce problems of material planning. Correct
Answer Reduction in lead time Your Answer Increase in demand

Multiple Choice Multiple Answer Question Contents of redundancy report are


:Correct Answer Item code , Stock on hand Your Answer Item code , Stock on hand ,
Number of Reviews

Multiple Choice Single Answer Question The main responsibility of inventory


control division is :Correct Answer Fixing inventory levels Your Answer Offering
materials to Q.C. for verification of quality.

Select The Blank Question In order to make purchasing effective and to resolve the
allied problems, there is ________ under the directorate.
Correct Answer Planning and development wing Your Answer True/False Question
Planning and development wing

No restrictions are on rail transport.

Correct Answer True Your Answer False

Multiple Choice Multiple Answer Question In F.O.R. contract seller is responsible


for :Correct Answer Arranging for movement of goods to the transporter's godown ,
Safe loading on into the vehicle , Keeping the material in deliverable state Your
Answer Paying for the local transport , Arranging for movement of goods to the
transporter's godown , Safe loading on into the vehicle True/False Question

Consignor & Consignee's name is must for every transport mode. Correct Answer True
Your Answer True

Multiple Choice Single Answer Question Which of the following is not the external
factor influencing materials planning? Correct Answer Corporate objective Your
Answer Corporate objective

Multiple Choice Single Answer Question In MRP system :Correct Answer Item demand
is dependent Your Answer True/False Question There is no stock out

Single tender system is used when there is only one supplier of the item. Correct
Answer True Your Answer True
Multiple Choice Multiple Answer Question Advantages of fixed price agreements
are :Correct Answer They are easy to administer , They give certainty to the buyer
who knows from the start, amount he has to pay for the goods/services. , They
protect buyer from possible financial risks from price escalations Your Answer
They are easy to administer , They give certainty to the buyer who knows from the
start, amount he has to pay for the goods/services. , They protect buyer from
possible financial risks from price escalations Select The Blank Question Function
which do not contribute to functional value is called as ________. Correct Answer
Auxiliary function Your Answer Relative function

Select The Blank Question ________ is the arrangement of items into groups
according to a pre determined pattern. Correct Answer Classification Your Answer
Classification

Select The Blank Question Conformance to ________ is decided on the basis of tests
and trial runs. Correct Answer Performance Your Answer Materials specification

Multiple Choice Multiple Answer Question Salient features of the working of the
price panel are as under :Correct Answer Usage value above which the panel is to
approve of the price is specified. , Vendor development department is required to
give cost break up to the secretary of the price panel , Members of the panel meet
to scrutinize and discuss the cost aspects. Your Answer Usage value above which
the panel is to approve of the price is specified. , Vendor development department
is required to give cost break up to the secretary of the price panel , Members of
the panel meet to scrutinize and discuss the cost aspects. Multiple Choice Single
Answer Question A higher price is usually demanded for the critical items since
buyers have lesser options available compared to other items where many
alternative sources are available is :-
Correct Answer Quality requirements Your Answer Quality requirements

Multiple Choice Single Answer Question Good buyer -seller relations provide a good
ground for negotiation while strained relations make the supplier quote higher
is :Correct Answer Buyer seller relationships Your Answer Demand and supply
condition

Multiple Choice Single Answer Question Secondary function :Correct Answer Do not
prevent the product from primary function Your Answer Prevent the product from
primary function

Multiple Choice Multiple Answer Question Material Gate-Pass includes :Correct


Answer Description of item , Quantity Your Answer True/False Question Description
of item , Quantity , Name of the transporter

Negotiation should end up with an unhappy supplier.

Correct Answer False Your Answer False

Multiple Choice Multiple Answer Question Objectives of material research are


:Correct Answer To improve capability of purchase department to visualize problems
which may be encountered in future. , To make optimum utilization of available
resources , To provide the enterprise a competitive edge. Your Answer To improve
capability of purchase department to visualize problems which may be encountered
in future. , To make optimum utilization of available resources , To provide the
enterprise a competitive edge. True/False Question

Lead time information is required for determination of safety stock.


Correct Answer False Your Answer True

Select The Blank Question Systematic ________of stores is the key to its efficient
operation. Correct Answer Layout Your Answer Layout

Multiple Choice Single Answer Question Annual ICC is formulated as :Correct Answer
1/2 q x Cu x I Your Answer True/False Question [ q x Cu x i ] 1/2

Projects are usually subjected to uncertainty & often delay takes place in
completion of projects which results in cost over runs. Correct Answer True Your
Answer True

Multiple Choice Multiple Answer Question Optimal purchase quantity comprises


:Correct Answer Annual inventory carrying cost , Annual procurement cost Your
Answer Annual inventory carrying cost , Annual procurement cost , Basic cost of an
item

Match The Following Question Rodents IS 1644 Fungi & white ants Daily closing
stock

Correct Answer Fumigation of stores Personal hazard, fire safety of buildings


Fungicides Key movement register

Your Answer Chemical treatment Personal hazard, fire safety of buildings


Fungicides Chemical treatment

Multiple Choice Multiple Answer Question The responsibilities of purchase


department includes :-
Correct Answer Locating supplier , Image building , Pre delivery follow up and
shortage chasing Your Answer Locating supplier , Maintaining records of
shortages , Pre delivery follow up and shortage chasing Select The Blank Question
Wrapping materials are________ materials. Correct Answer Packaging Your Answer
Packaging

Multiple Choice Single Answer Question Limit gauges are used to verify :Correct
Answer Whether the product is within the specification Your Answer Measuring
instruments

Select The Blank Question Probability theory ensures ________. Correct Answer
Degree of confidence in acceptance of quality Your Answer Degree of confidence in
acceptance of quality

Match The Following Question Speculative buying Capital purchasing Group


purchasing Service contract

Correct Answer Bulk purchasing Plant and machinery Hardware materials Typewriters

Your Answer Bulk purchasing Non perishable items Hardware materials Plant and
machinery

True/False Question

Issue of stock is the process of reacting by stores management.

Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question Internal lead time can be reduced :-
Correct Answer By selectively delegating the powers , By developing local vendor
Your Answer By selectively delegating the powers , By better paper-work , By
controlling wastage True/False Question

A company wishing to use preferred numbers must decide first the smallest size to
be made, then largest size to be made and then the total no. of sizes to be made.
Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question Economic disposal of scrap means :Correct
Answer Use within the organisation , Auction Your Answer Auction , Disposal at
normal price , Disposal at profitable price

Multiple Choice Multiple Answer Question The four main wings of DGS & D includes
the following :Correct Answer The supplies wing , The inspection wing , The
disposal wing Your Answer The supplies wing , The inspection wing , The control
wing

Select The Blank Question Documents used in receiving materials are of ________
Correct Answer Four types Your Answer Four types

Select The Blank Question The buyer, while using ________ tactic, may present the
supplier with a budgeted price for the product which is much lower than the
supplier's quoted price. Correct Answer Bogies Your Answer Bogies

Multiple Choice Single Answer Question Capacity cost means :Correct Answer Cost of
idle capacity Your Answer Cost of capacity hired
Multiple Choice Multiple Answer Question A contract is discharged if it is
impossible to perform under following causes :Correct Answer Death of promisee in
a contract , Change in legislation , Change in circumstances under which the
contract was entered into. Your Answer Death of promisee in a contract , Change in
legislation , Change in circumstances under which the contract was entered into.
Multiple Choice Single Answer Question In instantaneous replenishment system
:Correct Answer Item consumption demand rate is constant Your Answer True/False
Question Item consumption demand rate is constant

Maintenance and repair costs in used equipments are relatively higher. Correct
Answer True Your Answer True

True/False Question

GRN is an important document between supplier, stores, purchase, accounts depts.


Correct Answer True Your Answer True
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Single Answer Question
What is Earnest money? Correct Answer Fixed amount collected along with Tender
Your Answer Money received from Trading True/False Question In contract one cannot
buy from or sell goods to himself. Correct Answer True Your Answer False Multiple
Choice Multiple Answer Question Forward buying is best suited for :Correct Answer
Items which have steady and regular consumption , Basic materials such as coal,
steel, coke etc. , Seasonal items Your Answer Perishable items , Items which have
steady and regular consumption , Basic materials such as coal, steel, coke etc. ,
Seasonal items Multiple Choice Single Answer Question Additional concession given
by the seller in non fixed price items are industry wise fixed and hence the
seller is not in a position to give any concession is called as :Correct Answer
Concealed discount Your Answer Trade discount Multiple Choice Multiple Answer
Question Application for an import license must be signed from :Correct Answer
Proprietor , Partner of firm , Person duly authorized by board of directors of
company Your Answer Proprietor , Partner of firm , Person permitted by custom
office , Person duly authorized by board of directors of company True/False
Question Small parcels, Samples, gifts which are received from other countries
provisions of import policy & customs not applied on them. Correct Answer False
Your Answer False Match The Following Question Correct Answer Your Answer Good
evaluation system Identification of weak spots Customer satisfaction Supply chain
management Customer satisfaction Identification of weak spots
Cost reduction Annual savings Annual savings Codification index Measurement of
cost improvement Part of stores function Select The Blank Question A combination
of fixed price with a clause to increase price to compensate the supplier for
justified cost increases on account of changes in price of raw material,
Government. levies, power etc. at the time of dispatch is ________. Correct Answer
Fixed price agreements with escalation. Your Answer Cost plus percentage of cost.
Multiple Choice Multiple Answer Question Purchasing and procurement cost reduction
is possible through :Correct Answer Blanket orders , Green purchasing , System
contracting Your Answer Blanket orders , Green purchasing , System contracting ,
Local purchasing True/False Question Safety stock forms a fixed portion of
inventories. Correct Answer True Your Answer True Select The Blank Question
________store stocks material hypothecated with banks & to stock excisable goods.
Correct Answer Bonded Your Answer Inward True/False Question Turnover discount is
usually related to the annual business and is paid in the form of credit note at
the end of the year. Correct Answer True Your Answer True Select The Blank
Question ________ refers to the procurement of the requirements of all departments
of the firm by a central purchase organization. Correct Answer Centralisation Your
Answer Centralisation Multiple Choice Multiple Answer Question Goods receipt note
also called as :Correct Answer Goods inward note , Receipt cum inspection advice ,
Material inward note
Your Answer Receipt cum inspection advice , Material inward note , Discrepancy
note. , Goods inward note Select The Blank Question Stock-out is nothing but
________. Correct Answer Stock get depleted before receipt Your Answer
Organisational failure Multiple Choice Multiple Answer Question The registration
of the firm may be cancelled and its name may be removed from the list for
following reasons :Correct Answer If the firm fails to execute contract
satisfactorily. , If the firm fails to furnish income tax clearance certificate as
required under the rules. , If the firm runs into loss for 2 consecutive years any
time after the first registration. Your Answer If the firm is not declared
insolvent , If the firm fails to execute contract satisfactorily. , If the firm
fails to furnish income tax clearance certificate as required under the rules. ,
If the firm runs into loss for 2 consecutive years any time after the first
registration. Select The Blank Question ________management can assist the procast
of standardization. Correct Answer Materials Your Answer Materials Select The
Blank Question ________is reimbursement of actual costs plus fixed fee. Correct
Answer Cost plus fixed fee Your Answer Fixed price agreements with escalation.
Multiple Choice Single Answer Question Climatic & environmental agent is :Correct
Answer Temperature Your Answer Temperature Select The Blank Question
________clause should be inserted in the purchase order of items critical to
project to induce supplier for early completion of the orders. Correct Answer
Bonus Your Answer Bonus Multiple Choice Single Answer Question Mechanical tests
are performed to :Correct Answer Ascertain the strength of materials Your Answer
Ascertain the quality of materials Multiple Choice Single Answer
Question What is the identification & location of stock in store? Correct Answer
Formulating & updating a system of stores and coding to items which should ensure
efficient identification & location of goods. Your Answer Formulating & updating a
system of stores and coding to items which should ensure efficient identification
& location of goods. True/False Question Training of vendors in JIT concepts
brings an end to the adversarial relationships. Correct Answer True Your Answer
False Multiple Choice Multiple Answer Question Stock-out is due to :Correct Answer
Unusual high demands , Delay in deliveries Your Answer Unusual high demands ,
Delay in deliveries , Attitude of the staff , Machine break-down Match The
Following Question Correct Answer Your Answer New design introduction Value
analysis Tradable product Exchange value Tradable product Production cost
Unnecessary cost Lack of standardization Lack of standardization Value analysis
Motivation to employees Value analysis True/False Question Cost of capacity which
may be rendered idle if the item currently being manufactured in purchased needs
to be added to the cost to buy. Correct Answer True Your Answer True Multiple
Choice Multiple Answer Question The sub system of numerical system involves
following :Correct Answer Decimal code , Block code system , Sequential code Your
Answer Sequential code , Decimal code , Binary code , Block code system Multiple
Choice Multiple Answer Question A contract terminates under following condition
:Correct Answer Discharge by performance , Discharge by Release , Discharge by
novation
Your Answer Discharge by performance , Discharge by Release , Discharge by
Disability , Discharge by novation Multiple Choice Single Answer Question
Instantaneous replenishment means :Correct Answer Quantity manufactured as per
Work-Order & delivered to stores in full Your Answer Quantity manufactured is more
than Work-Order Multiple Choice Single Answer Question Machinery spares does not
include :Correct Answer Milling cutters Your Answer Milling cutters Multiple
Choice Single Answer Question Higher price is usually charged when the quantity
required is small. Bigger quantities on the other hand give the buyer a leverage
to negotiate for better price is :Correct Answer Quantity requirements Your Answer
Quantity requirements True/False Question Surplus items are listed out in
descending order of their value. Correct Answer True Your Answer True Select The
Blank Question ________ reduce problems of material planning. Correct Answer
Reduction in lead time Your Answer Reduction in lead time True/False Question Ex-
works means sale is made on rail/truck at the station of dispatch. Correct Answer
False Your Answer True Select The Blank Question Indian railways carry almost
________ goods & passenger traffic. Correct Answer 0.75 Your Answer 0.8 Multiple
Choice Single Answer Question Issue of stock is :Correct Answer Process of
reacting by stores Your Answer Important function of stores Multiple Choice
Multiple Answer Question Typical examples of direct materials are :-
Correct Answer Cloth in the manufacture of garment , Wood in the manufacture of
furniture , Fruits in a canning industry Your Answer Cloth in the manufacture of
garment , Wood in the manufacture of furniture , Fruits in a canning industry ,
Coolants used in machines Select The Blank Question Cost of Stock-taking in Annual
method is ________. Correct Answer Relatively less Your Answer Very High Multiple
Choice Single Answer Question The point of transfer of ownership rights from
seller to buyer is :Correct Answer Place of delivery Your Answer Place of delivery
True/False Question The trade discount is not allowed as a percentage of published
price. Correct Answer False Your Answer False Multiple Choice Multiple Answer
Question Costs involved in materials management are Correct Answer Basic cost of
materials , Government tax and levies , Ordering cost Your Answer Basic cost of
materials , Government tax and levies , Ordering cost , Overhead Multiple Choice
Multiple Answer Question Discolourisation of soaps is due to :Correct Answer
Exposure to light , Moisture Your Answer Exposure to light , Moisture , Use of
excess chemicals while manufacturing , Keeping in cold Multiple Choice Single
Answer Question Stock taking is the responsibility of :Correct Answer Stores Your
Answer Stores Multiple Choice Multiple Answer Question Material intimation note
serves as :Correct Answer Indentor , Purchase department Your Answer Indentor ,
Purchase department , Stores staff , Entire factory Multiple Choice Single Answer
Question Which contract does not specify the quantity but the contractor is bound
to accept any order which may be placed on him during the contract period? Correct
Answer Rate contracts
Your Answer Running contracts True/False Question Annual total cost remain
constant though stock-turn over rate changes. Correct Answer False Your Answer
False Select The Blank Question JIT is ________ Correct Answer Continuous
improvement Your Answer Technique
Select The Blank Question Conformance to ________ is checked against component
drawings. Correct Answer Dimensions Your Answer Dimensions

Multiple Choice Single Answer Question The inventories which refer to the
maintenance, repair and operation supplies which are consumed during process of
manufacturing but do not become part of the product is :Correct Answer MRO
inventories Your An swer True/False Question MRO inventories

Import substitution in reality should be looked upon as "Import avoidance"

Correct Answer True Your Answer True/False Question True

Deterioration & Obsolescence cost are similar.

Correct Answer False Your Answer True

Select The Blank Question Customs duty is charged on the imported goods as per
________. Correct Answer Customs tariff rules Your Answer Customs tariff rules

Multiple Choice Multiple Answer Question In a contract buyer has right to :Correct
Answer Examine the goods , Reject the goods delivered in wrong quantity , Reject
non conforming goods Your Answer Examine the goods , Reject the goods delivered in
wrong quantity , Sue for interest of buyer Select The Blank Question ________ of
the department refers to the placement of the department in the structure of the
company. Correct Answer Status Your Answer True/False Location
Question

Purchasing policies are implemented by framing procedures and rules.

Correct Answer True Your Answer True/False Question True

Black bituminous paint should be applied to rubber parts.

Correct Answer False Your Answer False

Multiple Choice Single Answer Question Pending purchases indent report :Correct
Answer Highlights indents yet to be converted in to purchase-orders Your Answer
Highlights indents yet to be converted in to purchase-orders

Multiple Choice Multiple Answer Question Correct issues must have :Correct Answer
Written requisitions , Authorized requisitions Your Answer Written requisitions ,
Authorized requisitions , Name of requisitor

Multiple Choice Multiple Answer Question The following are the actions would help
to improve effectiveness of materials planning :Correct Answer Accurate
forecasting , Computerization , Shorter materials plan period Your Answer Accurate
forecasting , Computerization , Increase in lead time

Select The Blank Question Systematic, formal and continuous analysis of all
factors affect ________ management function is known as Materials research.
Correct Answer Materials Your Answer Materials

True/False Question

OEM discount is given by the supplier with a view to widen customer's base.

Correct Answer True Your Answer False

Multiple Choice Single Answer


Question

A buyer gives wrong idea to his supplier about his requirements or show a
fictitious figure to get some price discount is called as :Correct Answer
Misrepresentation of facts Your Answer Misrepresentation of facts

Multiple Choice Multiple Answer Question Purchasing and procurement cost reduction
is possible through :Correct Answer Blanket orders , Green purchasing , System
contracting Your Answer Blanket orders , Green purchasing , System contracting

Select The Blank Question ________ department in almost all companies is the
biggest spending department and the custodian of company's purse. Correct Answer
Purchasing Your Answer Purchasing

Select The Blank Question ________ find their use in identification of raw
materials, lubricants, pipelines etc. Correct Answer Colour codes Your Answer
Colour codes

Select The Blank Question ________ is a complex combination of men, machines,


materials and tools. Correct Answer Manufacturing Your Answer Operation

Multiple Choice Single Answer Question What is the meaning of storekeeping?


Correct Answer Physical storage of goods under custodianship in a systematic
manner Your Answer Physical storage of goods under custodianship in a systematic
manner

True/False Question

Value analysis is the cost reduction technique.

Correct Answer True Your Answer True


Multiple Choice Single Answer Question Competitive price information must be
treated as confidential and should not be disclosed to the bidders with an
intention of allowing them to rebid is :Correct Answer Improprieties of bids Your
Answer Improprieties of bids

Match The Following Question JE PO GRN DN

Correct Answer Journal Entries Purchase order Goods receipt note Discrepancy note.

Your Answer Journal Entries Purchase order Goods receipt note Discrepancy note.

Multiple Choice Single Answer Question Traffic division is concerned with :Correct
Answer Arrangement of eco. Transportation of incoming and outgoing materials Your
Answer Arrangement of eco. Transportation of incoming and outgoing materials

Multiple Choice Single Answer Question Issue of stock is :Correct Answer Process
of reacting by stores Your Answer Process of reacting by stores

True/False Question

Cancellation of orders on flimsy ground is unethical.

Correct Answer True Your An swer True

Select The Blank Question Systematic ________of stores is the key to its efficient
operation. Correct Answer Layout Your Answer Layout

Multiple Choice Single Answer


Question

Foreign trade is controlled by Government for :-

Correct Answer Promoting export &controlling import Your Answer Promoting export
&controlling import

Multiple Choice Multiple Answer Question In review system-optional


replenishment :Correct Answer Reorder level is fixed , Review period is fixed Your
Answer Review period is fixed , Reorder level is fixed

Multiple Choice Multiple Answer Question The receiving stores copy is used by
it :Correct Answer To ensure that supplier effects supply of only items ordered on
him. , To ensure that supplier does not supply more than the quantity stipulated
in the purchase order. , To ensure that the supplier effect deliveries through the
mode of transport asked for by the buyer. Your Answer To ensure that supplier does
not supply more than the quantity stipulated in the purchase order. True/False
Question

A company wishing to use preferred numbers must decide first the smallest size to
be made, then largest size to be made and then the total no. of sizes to be made.
Correct Answer True Your Answer False

Multiple Choice Single Answer Question Finished goods means :Correct Answer Goods
which are ready to ship Your Answer Goods which are ready to ship

True/False Question

JIT purchasing is indirectly the activity of pushing inventory on the suppliers.

Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question Quantity discounts are offered when
:Correct Answer Buyer tempts to produce large quantity , Production is higher &
cost is less
Your Answer

Buyer tempts to produce large quantity , Production is higher & cost is less

Multiple Choice Multiple Answer Question Advantages of fixed price agreements


are :Correct Answer They are easy to administer , They give certainty to the buyer
who knows from the start, amount he has to pay for the goods/services. , They
protect buyer from possible financial risks from price escalations Your Answer
They are easy to administer , They give certainty to the buyer who knows from the
start, amount he has to pay for the goods/services. , They protect buyer from
possible financial risks from price escalations Select The Blank Question
Originating department of daily material receipt report is ________. Correct
Answer Receiving store Your Answer Receiving store

Select The Blank Question ________ is the arrangement of items into groups
according to a pre determined pattern. Correct Answer Classification Your Answer
Classification

Multiple Choice Multiple Answer Question Main information in the bill of material
is :Correct Answer Part no. , Material specification , Quantity per assembly Your
Answer Part no. , Material specification , Quantity per assembly

Match The Following Question LC MA MC LA

Correct Answer

Your Answer

Labour cost as considered at the Labour cost as considered at the time of contract
time of contract Actual material cost as on date. Actual material cost as on date.
Material cost as considered at the time of contract Actual labour cost as on date
Material cost as considered at the time of contract Actual labour cost as on date

Multiple Choice Single Answer Question Heat is :-


Correct Answer An physical agent Your Answer An physical agent

Multiple Choice Single Answer Question A formal request to the purchase


department, by the indentor to procure the items mentioned therein and within the
indicated time schedule is :Correct Answer Purchase indent Your Answer Purchase
indent

True/False Question

Coal and coke gas used for power generation and process heating are direct
materials. Correct Answer False Your Answer True

Select The Blank Question In a contract of sale by description the goods sold must
be of ________ quality. Correct Answer Merchantable Your Answer Merchantable

True/False Question

Annual total cost remain constant though stock-turn over rate changes.

Correct Answer False Your Answer False

Multiple Choice Multiple Answer Question Obsolescence cost is :Correct Answer Due
stock on hand , Part No. / Name Your Answer Due stock on hand , Cause of the event
, Number of turns

True/False Question

Single tender system is used when there is only one supplier of the item.

Correct Answer True Your Answer True

Select The Blank


Question

In traditional purchasing, quality is confirmed ________.

Correct Answer On receipt Your Answer On receipt


Select The Blank Question Conformance to ________ is checked against component
drawings. Correct Answer Dimensions Your Answer Dimensions

Multiple Choice Single Answer Question The inventories which refer to the
maintenance, repair and operation supplies which are consumed during process of
manufacturing but do not become part of the product is :Correct Answer MRO
inventories Your An swer True/False Question MRO inventories

Import substitution in reality should be looked upon as "Import avoidance"

Correct Answer True Your Answer True/False Question True

Deterioration & Obsolescence cost are similar.

Correct Answer False Your Answer True

Select The Blank Question Customs duty is charged on the imported goods as per
________. Correct Answer Customs tariff rules Your Answer Customs tariff rules

Multiple Choice Multiple Answer Question In a contract buyer has right to :Correct
Answer Examine the goods , Reject the goods delivered in wrong quantity , Reject
non conforming goods Your Answer Examine the goods , Reject the goods delivered in
wrong quantity , Sue for interest of buyer Select The Blank Question ________ of
the department refers to the placement of the department in the structure of the
company. Correct Answer Status Your Answer True/False Location
Question

Purchasing policies are implemented by framing procedures and rules.

Correct Answer True Your Answer True/False Question True

Black bituminous paint should be applied to rubber parts.

Correct Answer False Your Answer False

Multiple Choice Single Answer Question Pending purchases indent report :Correct
Answer Highlights indents yet to be converted in to purchase-orders Your Answer
Highlights indents yet to be converted in to purchase-orders

Multiple Choice Multiple Answer Question Correct issues must have :Correct Answer
Written requisitions , Authorized requisitions Your Answer Written requisitions ,
Authorized requisitions , Name of requisitor

Multiple Choice Multiple Answer Question The following are the actions would help
to improve effectiveness of materials planning :Correct Answer Accurate
forecasting , Computerization , Shorter materials plan period Your Answer Accurate
forecasting , Computerization , Increase in lead time

Select The Blank Question Systematic, formal and continuous analysis of all
factors affect ________ management function is known as Materials research.
Correct Answer Materials Your Answer Materials

True/False Question

OEM discount is given by the supplier with a view to widen customer's base.

Correct Answer True Your Answer False

Multiple Choice Single Answer


Question

A buyer gives wrong idea to his supplier about his requirements or show a
fictitious figure to get some price discount is called as :Correct Answer
Misrepresentation of facts Your Answer Misrepresentation of facts

Multiple Choice Multiple Answer Question Purchasing and procurement cost reduction
is possible through :Correct Answer Blanket orders , Green purchasing , System
contracting Your Answer Blanket orders , Green purchasing , System contracting

Select The Blank Question ________ department in almost all companies is the
biggest spending department and the custodian of company's purse. Correct Answer
Purchasing Your Answer Purchasing

Select The Blank Question ________ find their use in identification of raw
materials, lubricants, pipelines etc. Correct Answer Colour codes Your Answer
Colour codes

Select The Blank Question ________ is a complex combination of men, machines,


materials and tools. Correct Answer Manufacturing Your Answer Operation

Multiple Choice Single Answer Question What is the meaning of storekeeping?


Correct Answer Physical storage of goods under custodianship in a systematic
manner Your Answer Physical storage of goods under custodianship in a systematic
manner

True/False Question

Value analysis is the cost reduction technique.

Correct Answer True Your Answer True


Multiple Choice Single Answer Question Competitive price information must be
treated as confidential and should not be disclosed to the bidders with an
intention of allowing them to rebid is :Correct Answer Improprieties of bids Your
Answer Improprieties of bids

Match The Following Question JE PO GRN DN

Correct Answer Journal Entries Purchase order Goods receipt note Discrepancy note.

Your Answer Journal Entries Purchase order Goods receipt note Discrepancy note.

Multiple Choice Single Answer Question Traffic division is concerned with :Correct
Answer Arrangement of eco. Transportation of incoming and outgoing materials Your
Answer Arrangement of eco. Transportation of incoming and outgoing materials

Multiple Choice Single Answer Question Issue of stock is :Correct Answer Process
of reacting by stores Your Answer Process of reacting by stores

True/False Question

Cancellation of orders on flimsy ground is unethical.

Correct Answer True Your An swer True

Select The Blank Question Systematic ________of stores is the key to its efficient
operation. Correct Answer Layout Your Answer Layout

Multiple Choice Single Answer


Question

Foreign trade is controlled by Government for :-

Correct Answer Promoting export &controlling import Your Answer Promoting export
&controlling import

Multiple Choice Multiple Answer Question In review system-optional


replenishment :Correct Answer Reorder level is fixed , Review period is fixed Your
Answer Review period is fixed , Reorder level is fixed

Multiple Choice Multiple Answer Question The receiving stores copy is used by
it :Correct Answer To ensure that supplier effects supply of only items ordered on
him. , To ensure that supplier does not supply more than the quantity stipulated
in the purchase order. , To ensure that the supplier effect deliveries through the
mode of transport asked for by the buyer. Your Answer To ensure that supplier does
not supply more than the quantity stipulated in the purchase order. True/False
Question

A company wishing to use preferred numbers must decide first the smallest size to
be made, then largest size to be made and then the total no. of sizes to be made.
Correct Answer True Your Answer False

Multiple Choice Single Answer Question Finished goods means :Correct Answer Goods
which are ready to ship Your Answer Goods which are ready to ship

True/False Question

JIT purchasing is indirectly the activity of pushing inventory on the suppliers.

Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question Quantity discounts are offered when
:Correct Answer Buyer tempts to produce large quantity , Production is higher &
cost is less
Your Answer

Buyer tempts to produce large quantity , Production is higher & cost is less

Multiple Choice Multiple Answer Question Advantages of fixed price agreements


are :Correct Answer They are easy to administer , They give certainty to the buyer
who knows from the start, amount he has to pay for the goods/services. , They
protect buyer from possible financial risks from price escalations Your Answer
They are easy to administer , They give certainty to the buyer who knows from the
start, amount he has to pay for the goods/services. , They protect buyer from
possible financial risks from price escalations Select The Blank Question
Originating department of daily material receipt report is ________. Correct
Answer Receiving store Your Answer Receiving store

Select The Blank Question ________ is the arrangement of items into groups
according to a pre determined pattern. Correct Answer Classification Your Answer
Classification

Multiple Choice Multiple Answer Question Main information in the bill of material
is :Correct Answer Part no. , Material specification , Quantity per assembly Your
Answer Part no. , Material specification , Quantity per assembly

Match The Following Question LC MA MC LA

Correct Answer

Your Answer

Labour cost as considered at the Labour cost as considered at the time of contract
time of contract Actual material cost as on date. Actual material cost as on date.
Material cost as considered at the time of contract Actual labour cost as on date
Material cost as considered at the time of contract Actual labour cost as on date

Multiple Choice Single Answer Question Heat is :-


Correct Answer An physical agent Your Answer An physical agent

Multiple Choice Single Answer Question A formal request to the purchase


department, by the indentor to procure the items mentioned therein and within the
indicated time schedule is :Correct Answer Purchase indent Your Answer Purchase
indent

True/False Question

Coal and coke gas used for power generation and process heating are direct
materials. Correct Answer False Your Answer True

Select The Blank Question In a contract of sale by description the goods sold must
be of ________ quality. Correct Answer Merchantable Your Answer Merchantable

True/False Question

Annual total cost remain constant though stock-turn over rate changes.

Correct Answer False Your Answer False

Multiple Choice Multiple Answer Question Obsolescence cost is :Correct Answer Due
stock on hand , Part No. / Name Your Answer Due stock on hand , Cause of the event
, Number of turns

True/False Question

Single tender system is used when there is only one supplier of the item.

Correct Answer True Your Answer True

Select The Blank


Question

In traditional purchasing, quality is confirmed ________.

Correct Answer On receipt Your Answer On receipt


LIST OF ATTEMPTED QUESTIONS AND ANSWERS True/False Question

Bulky items impervious to weather is kept at very safe place inside store. Correct
Answer False Your Answer False

Select The Blank Question Petroleum product imports are channealised


through________. Correct Answer Indian oil corporation Your Answer Indian oil
corporation

Multiple Choice Single Answer Question Procurement by more than one firm by
pooling their requirements is :Correct Answer Cooperative buying Your Answer
Cooperative buying

Multiple Choice Single Answer Question For the inspection of special Cutting tools
which department is responsible? Correct Answer Planning department & inspection
department Your Answer Maintenance department Match The Following Question Correct
Answer Vendor rating Right source

Your Answer Right source Right time Right price

Replenishment Right time method Competitive bidding Right price


EOQ

Right quantity

Right quantity

Multiple Choice Single Answer Question The cost incurred in providing adequate
insurance cover to the materials in transit and in storage is Correct Answer
Insurance cost Your Answer Insurance cost

Multiple Choice Multiple Answer Question Import transactions are subject to


following additional laws compared to procurement from sources within the country
as :Correct Answer Import trade control act ®ulation , Custom act , Central excise
Rules 2002 Your Answer Import trade control act ®ulation , Custom act , Trade
policy act 2000 True/False Question Projects are usually subjected to uncertainty
& often delay takes place in completion of projects which results in cost over
runs. Correct Answer True Your Answer True/False Question True

Contract whose object is not lawful are not void. Correct Answer False Your Answer
False

True/False Question

Shortage chasing is intended to remind the supplier of the due date and obtain
advance information of expected delays.
Correct Answer False Your Answer False

Multiple Choice Multiple Answer Question Optimal purchase quantity comprises


:Correct Answer Annual inventory carrying cost , Annual procurement cost Your
Answer Annual inventory carrying cost , Annual procurement cost , Set-up cost
Multiple Choice Multiple Answer Question Steel almirahs are used for storage of
:Correct Answer Expensive items , Scarce items Your Answer Expensive items ,
Scarce items , High risk materials

Multiple Choice Multiple Answer Question Some of the benefits if materials are
supplied by the buyer are :Correct Answer The supplies of goods are guaranteed
especially during the periods of shortages. , The frequent requests for the price
revisions are avoided , The buyer is sure of the quality of materials. Your Answer
The buyer is sure of the quality of materials. , The frequent requests for the
price revisions are avoided , The unnecessary profit on materials are added by the
suppliers. Multiple Choice Multiple Answer Question The buyers are asked to adopt
the following method for follow up :Correct Answer Telephone , Letters , E-mail,
telegram Your Answer True/False Telephone , Letters , E-mail, telegram
Question

Stores is the "Safe Custody" for keeping materials Correct Answer True Your Answer
True

Multiple Choice Single Answer Question Prices of certain commodity may be fixed by
the government and thereby putting a restriction on both buyer and seller is
:Correct Answer Government restrictions Your Answer Government restrictions

Multiple Choice Multiple Answer Question A contract terminates under following


condition :Correct Answer Discharge by performance , Discharge by Release ,
Discharge by novation Your Answer Discharge by performance , Discharge by
Release , Discharge by novation Select The Blank Question ________ is followed in
public sector organizations to identify the lowest potential bidder. Correct
Answer Tender system Your Answer True/False Question Tender system

The performance of an equipment can not be verified on the spot if the equipment
is not in operation. Correct Answer False Your Answer True

Match The Following Question Correct Answer

Your Answer
Speculative buying Bulk purchasing

Capital purchasing Plant and machinery Group purchasing Hardware materials Bulk
purchasing Service contract True/False Question Typewriters

Non perishable items Plant and machinery

Hardware materials

Metals should be stored at least 15-20 cm above the ground. Correct Answer True
Your Answer True

Multiple Choice Multiple Answer Question Costs involved in materials management


are Correct Answer Basic cost of materials , Government tax and levies , Ordering
cost Your Answer Basic cost of materials , Ordering cost , Overhead Select The
Blank Question ________ of the department refers to the placement of the
department in the structure of the company. Correct Answer Status Your Answer
True/False Question Location

Value analysis is the cost reduction technique. Correct Answer True Your Answer
True

Multiple Choice Multiple Answer


Question

For large engineering firms main store could be sub divided into :Correct Answer
Finished part store , Raw material store , Semi finished item store Your Answer
Raw material store , Semi finished item store , Finished part store Multiple
Choice Single Answer Question In project procurement what work is covered in
detailed engineering stage? Correct Answer Cross verification of technical
specifications & finalisation of commercial terms Your Answer Cross verification
of technical specifications & finalisation of commercial terms Select The Blank
Question Sub contracting decisions must be based on outcome of ________ analysis.
Correct Answer Cost benefit Your Answer Cost benefit

Multiple Choice Multiple Answer Question Disadvantages of forward buying are


:Correct Answer Such a buying may not serve entirely the needs of the production
department , Price expectations if not realised may result in major financial loss
to the firm. , Large scale obsolescence may result if design changes occur. Your
Answer Price expectations if not realised may result in major financial loss to
the firm. , Large scale obsolescence may result if design changes occur. Multiple
Choice Single Answer Question Who act as a link between company's financial
department and supplier's for timely payment?
Correct Answer Purchase division Your Answer Purchase division

Multiple Choice Single Answer Question What is the meaning of stores layout?
Correct Answer Physical arrangement of space for storage material movement, office
etc which should provide for most efficient receipt storage & issue of material
Your Answer Physical arrangement of space for storage material movement, office
etc which should provide for most efficient receipt storage & issue of material
True/False Question If item is manufactured in small quantities, set-up cost is
high. Correct Answer True Your Answer True

Select The Blank Question ________is suitable for procurement from non-profit
making organization. Correct Answer Cost plus zero fee Your Answer Fixed price
agreements with escalation.

Select The Blank Question ________ reduce problems of material planning. Correct
Answer Reduction in lead time Your Answer Reduction in lead time

Multiple Choice Single Answer Question JIT aims at :Correct Answer Reduction in
non-value added activities
Your Answer

Reduction in non-value added activities

Multiple Choice Multiple Answer Question Complaints concerning should be made in


such a way that negative reactions are avoided such as :Correct Answer Delivery
failures , Rejection , Shortages Your Answer Delivery failures , Rejection ,
Shortages

Multiple Choice Single Answer Question Internal factor influencing materials


planning:Correct Answer Procurement lead times Your Answer Procurement lead times

Multiple Choice Single Answer Question The cost incurred in movement of materials
from suppliers works to buyer's works is Correct Answer Freight cost Your Answer
True/False Question Freight cost

Supplier's delivery ratings should be communicated on periodical basis. Correct


Answer True Your Answer True

Select The Blank Question When the costs are balanced, total cost is ________.
Correct Answer Minimum Your Answer Fixed

Multiple Choice Single Answer Question The process of procurement of raw


material, wip, finished goods, jigs, fixtures and other tools and equipments which
are required for the operation and maintenance of a manufacturing plant is known
as Correct Answer Purchasing Your Answer Store keeping

Multiple Choice Single Answer Question Mechanical tests are performed to :Correct
Answer Ascertain the strength of materials Your Answer Ascertain the strength of
materials

Multiple Choice Single Answer Question Set-up cost means :Correct Answer Cost
incurred to replenish the stock of item manufactured at home plant Your Answer
Cost incurred to replenish the stock of item manufactured at home plant Multiple
Choice Single Answer Question The main responsibility of inventory control
division is :Correct Answer Fixing inventory levels Your Answer Fixing inventory
levels

Multiple Choice Multiple Answer Question Special stores are created where :Correct
Answer Material need to be held under the control of the bank , Material need to
be held for perishable items , Material need to be held for explosive &
inflammable items Your Answer Material need to be held under the control of the
bank , Material need to be held for perishable items , Material need to be held
for explosive & inflammable items
Select The Blank Question ________ is a fundamental form of economical value.
Correct Answer Esteem value Your Answer Cost value

Select The Blank Question Discrepancies arising out of theft are tends to
________. Correct Answer Profit & Loss a/c Your Answer Profit & Loss a/c

Multiple Choice Single Answer Question What is Earnest money? Correct Answer Fixed
amount collected along with Tender Your Answer Fixed amount collected along with
Tender
MATERIALS MANAGEMENT 3Rd semester (Operations)
Multiple Choice Single Answer Question: What is Earnest money? Correct Answer
Fixed amount collected along with Tender Your Answer Money received from Trading
True/False Question: In contract one cannot buy from or sell goods to himself.
Correct Answer True Your Answer False Multiple Choice Multiple Answer Question:
Forward buying is best suited for :Correct Answer Items which have steady and
regular consumption , Basic materials such as coal, steel, coke etc. , Seasonal
items Your Answer Perishable items , Items which have steady and regular
consumption , Basic materials such as coal, steel, coke etc. , Seasonal items
Multiple Choice Single Answer Question: Additional concession given by the seller
in non fixed price items are industry wise fixed and hence the seller is not in a
position to give any concession is called as :Correct Answer Concealed discount
Your Answer Trade discount Multiple Choice Multiple Answer Question: Application
for an import license must be signed from :Correct Answer Proprietor , Partner of
firm , Person duly authorized by board of directors of company Your Answer
Proprietor , Partner of firm , Person permitted by custom office , Person duly
authorized by board of directors of company True/False Question: Small parcels,
Samples, gifts which are received from other countries provisions of import policy
& customs not applied on them. Correct Answer False Your Answer False Match The
Following Question: Correct Answer Your Answer Good evaluation system
Identification of weak spots Customer satisfaction Supply chain management
Customer satisfaction Identification of weak spots Cost reduction Annual savings
Annual savings Codification index Measurement of cost improvement Part of stores
function Select The Blank Question: A combination of fixed price with a clause to
increase price to Select The Blank Question: Stock-out is nothing but ________.
Correct Answer Stock get depleted before receipt Your Answer Organisational
failure Multiple Choice Multiple Answer Question: The registration of the firm may
be cancelled and its name may be inward note Your Answer Receipt cum inspection
advice , Material inward note , Discrepancy note. , Goods inward note Select The
Blank Question: ________ refers to the procurement of the requirements of all
departments of the firm by a central purchase organization. Correct Answer
Centralisation Your Answer Centralisation Multiple Choice Multiple Answer
Question: Goods receipt note also called as :Correct Answer Goods inward note ,
Receipt cum inspection advice , Material True/False Question: Safety stock forms a
fixed portion of inventories. Correct Answer True Your Answer True Select The
Blank Question: ________store stocks material hypothecated with banks & to stock
excisable goods. Correct Answer Bonded Your Answer Inward True/False Question:
Turnover discount is usually related to the annual business and is paid in the
form of credit note at the end of the year. Correct Answer True Your Answer True
compensate the supplier for justified cost increases on account of changes in
price of raw material, Government. levies, power etc. at the time of dispatch is
________. Correct Answer Fixed price agreements with escalation. Your Answer Cost
plus percentage of cost. Multiple Choice Multiple Answer Question: Purchasing and
procurement cost reduction is possible through :Correct Answer Blanket orders ,
Green purchasing , System contracting Your Answer Blanket orders , Green
purchasing , System contracting , Local purchasing

Page no 1 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
removed from the list for following reasons :Correct Answer If the firm fails to
execute contract satisfactorily. , If the firm fails to furnish income tax
clearance certificate as required under the staff , Machine break-down rules. , If
the firm runs into loss for 2 consecutive years any time after the first
registration. Your Answer If the firm is not declared insolvent , If the firm
fails to execute contract satisfactorily. , If the firm fails to furnish income
tax Exchange value Tradable product Production cost clearance certificate as
required under the rules. , If the firm runs into loss Unnecessary cost Lack of
standardization Lack of standardization for 2 consecutive years any time after the
first registration. Value analysis Motivation to employees Value analysis Select
The Blank Question: ________management can assist the procast of standardization.
Correct Answer Materials Your Answer Materials Select The Blank Question:
________is reimbursement of actual costs plus fixed fee. Correct Answer Cost plus
fixed fee Your Answer Fixed price agreements with escalation. Multiple Choice
Single Answer Question: Climatic & environmental agent is :Correct Answer
Temperature Your Answer Temperature Select The Blank Question: ________clause
should be inserted in the purchase order of items critical to project to induce
supplier for early completion of the orders. Correct Answer Bonus Your Answer
Bonus Multiple Choice Single Answer Question: Mechanical tests are performed to
:Correct Answer Ascertain the strength of materials Your Answer Ascertain the
quality of materials Multiple Choice Single Answer Question: What is the
identification & location of stock in store? Correct Answer Formulating & updating
a system of stores and coding to items which should ensure efficient
identification & location of goods. Your Answer Formulating & updating a system of
stores and coding to items which should ensure efficient identification & location
of goods. True/False Question: Training of vendors in JIT concepts brings an end
to the adversarial relationships. Correct Answer True Your Answer False Multiple
Choice Multiple Answer True/False Question: Cost of capacity which may be rendered
idle if the item currently being manufactured in purchased needs to be added to
the cost to buy. Correct Answer True Your Answer True Multiple Choice Multiple
Answer Question: The sub system of numerical system involves following :Correct
Answer Decimal code , Block code system , Sequential code Your Answer Sequential
code , Decimal code , Binary code , Block code system Multiple Choice Multiple
Answer Question: A contract terminates under following condition :Correct Answer
Discharge by performance , Discharge by Release , Discharge by novation Your
Answer Discharge by performance , Discharge by Release , Discharge by Disability ,
Discharge by novation Multiple Choice Single Answer Question: Instantaneous
replenishment means :Correct Answer Quantity manufactured as per Work-Order &
delivered to stores in full Your Answer Quantity manufactured is more than Work-
Order Multiple Choice Single Answer Question: Machinery spares does not include
:Correct Answer Milling cutters Your Answer Milling cutters Multiple Choice Single
Answer Question: Higher price is usually charged when the quantity required is
small. Bigger quantities on the other hand give the buyer a leverage to negotiate
for better price is :Correct Answer Quantity requirements Match The Following
Question: Correct Answer Your Answer New design introduction Value analysis
Tradable product Question: Stock-out is due to :Correct Answer Unusual high
demands , Delay in deliveries Your Answer Unusual high demands , Delay in
deliveries , Attitude of the

Page no 2 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
Your Answer Quantity requirements True/False Question: Surplus items are listed
out in descending order of their value. Correct Answer True Your Answer True
Select The Blank Question: ________ reduce problems of material planning. Correct
Answer Reduction in lead time Your Answer Reduction in lead time True/False
Question: Ex-works means sale is made on rail/truck at the station of dispatch.
Correct Answer False Your Answer True Select The Blank Question: Indian railways
carry almost ________ goods & passenger traffic. Correct Answer 0.75 Your Answer
0.8 Multiple Choice Single Answer Question: Issue of stock is :Correct Answer
Process of reacting by stores Your Answer Important function of stores Multiple
Choice Multiple Answer Question: Typical examples of direct materials are :Correct
Answer Cloth in the manufacture of garment , Wood in the manufacture of
furniture , Fruits in a canning industry Your Answer Cloth in the manufacture of
garment , Wood in the manufacture of furniture , Fruits in a canning industry ,
Coolants used in machines Select The Blank Question: Cost of Stock-taking in
Annual method is ________. Correct Answer Relatively less Your Answer Very High
Multiple Choice Single Answer Question: The point of transfer of ownership rights
from seller to buyer is :Correct Answer Place of delivery Your Answer Place of
delivery True/False Question: The trade discount is not allowed as a percentage of
published price. Correct Answer False Your Answer False Multiple Choice Multiple
Answer Question: Costs involved in materials management are Correct Answer Basic
cost of materials , Government tax and levies , Ordering Select The Blank
Question: JIT is ________ Correct Answer Continuous improvement Your Answer
Technique LIST OF ATTEMPTED QUESTION: S AND ANSWERS cost Your Answer Basic cost of
materials , Government tax and levies , Ordering cost , Overhead Multiple Choice
Multiple Answer Question: Discolourisation of soaps is due to :Correct Answer
Exposure to light , Moisture Your Answer Exposure to light , Moisture , Use of
excess chemicals while manufacturing , Keeping in cold Multiple Choice Single
Answer Question: Stock taking is the responsibility of :Correct Answer Stores Your
Answer Stores Multiple Choice Multiple Answer Question: Material intimation note
serves as :Correct Answer Indentor , Purchase department Your Answer Indentor ,
Purchase department , Stores staff , Entire factory Multiple Choice Single Answer
Question: Which contract does not specify the quantity but the contractor is bound
to accept any order which may be placed on him during the contract period? Correct
Answer Rate contracts Your Answer Running contracts True/False Question: Annual
total cost remai n constant though stock-turn over rate changes. Correct Answer
False Your Answer False

Multiple Choice Single Answer Question: The method used for making purchases of
proprietary items is :Correct Answer Single tender Your Answer Limited tender
Multiple Choice Single Answer Question: Cent per cent inspection is done for
:Correct Answer Functionally critical parts Your Answer Seasonal items Select The
Blank Question: Lower the cycle time, lower is ________

Page no 3 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
Correct Answer Inventory Your Answer Cost Select The Blank Question: ________
reduce problems of material planning. Correct Answer Reduction in lead time Your
Answer Increase in demand Multiple Choice Multiple Answer Question: Contents of
redundancy report are :Correct Answer Item code , Stock on hand Your Answer Item
code , Stock on hand , Number of Reviews Multiple Choice Single Answer Question:
The main responsibility of inventory control division is :Correct Answer Fixing
inventory levels Your Answer Offering materials to Q.C. for verification of
quality. Select The Blank Question: In order to make purchasing effective and to
resolve the allied problems, there is ________ under the directorate. Correct
Answer Planning and development wing Your Answer Planning and development wing
True/False Question: No restrictions are on rail transport. Correct Answer True
Your Answer False Multiple Choice Multiple Answer Question: In F.O.R. contract
seller is responsible for :Correct Answer Arranging for movement of goods to the
transporter's godown , Safe loading on into the vehicle , Keeping the material in
deliverable state Your Answer Paying for the local transport , Arranging for
movement of goods to the transporter's godown , Safe loading on into the vehicle
True/False Question: Consignor & Consignee's name is must for every transport
mode. Correct Answer True Your Answer True Multiple Choice Single Answer Question:
Which of the following is not the external factor influencing materials planning?
Correct Answer Corporate objective Your Answer Corporate objective Multiple Choice
Single Answer Question: In MRP system :Correct Answer Item demand is dependent
Your Answer There is no stock out True/False Question: supplier of

Single tender system is used when there is only one

the item. Correct Answer True Your Answer True Multiple Choice Multiple Answer
Question: Advantages of fixed price agreements are :Correct Answer They are easy
to administer , They give certainty to the buyer who knows from the start, amount
he has to pay for the goods/services. , They protect buyer from possible financial
risks from price escalations Your Answer They are easy to administer , They give
certainty to the buyer who knows from the start, amount he has to pay for the
goods/services. , They protect buyer from possible financial risks from price
escalations Select The Blank Question: Function which do not contribute to
functional value is called as ________. Correct Answer Auxiliary function Your
Answer Relative function Select The Blank Question: ________ is the arrangement of
items into groups according to a pre determined pattern. Correct Answer
Classification Your Answer Classification Select The Blank Question: Conformance
to ________ is decided on the basis of tests and trial runs. Correct Answer
Performance Your Answer Materials specification Multiple Choice Multiple Answer
Question: Salient features of the working of the price panel are as under :-

Page no 4 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
Correct Answer Usage value above which the panel is to approve of the price is
specified. , Vendor development department is required to give cost break up to
the secretary of the price panel , Members of the panel meet to scrutinize and
discuss the cost aspects. Your Answer Usage value above which the panel is to
approve of the price is specified. , Vendor development department is required to
give cost break up to the secretary of the price panel , Members of the panel meet
to scrutinize and discuss the cost aspects. Multiple Choice Single Answer
Question: A higher price is usually demanded for the critical items since buyers
have lesser options available compared to other items where many alternative
sources are available is :Correct Answer Quality requirements Your Answer Quality
requirements Multiple Choice Single Answer Question: Good buyer -seller relations
provide a good ground for negotiation while strained relations make the supplier
quote higher is :Correct Answer Buyer seller relationships Your Answer Demand and
supply condition Multiple Choice Single Answer Question: Secondary function
:Correct Answer Do not prevent the product from primary function Your Answer
Prevent the product from primary function Multiple Choice Multiple Answer
Question: Material Gate-Pass includes :Correct Answer Description of item ,
Quantity Your Answer Description of item , Quantity , Name of the transporter
True/False Question: Negotiation should end up with an unhappy supplier. Correct
Answer False Your Answer False Multiple Choice Multiple Answer Question:
Objectives of material research are :Correct Answer To improve capability of
purchase department to visualize problems which may be encountered in future. , To
make optimum utilization of available resources , To provide the enterprise a
competitive edge. True/False Question: delay takes Projects are usually subjected
to uncertainty & often Select The Blank Question: Systematic ________of stores is
the key to its efficient operation. Correct Answer Layout Your Answer Layout
Multiple Choice Single Answer Question: Annual ICC is formulated as :Correct
Answer 1/2 q x Cu x I Your Answer [ q x Cu x i ] 1/2 problems which may be
encountered in future. , To make optimum utilization of available resources , To
provide the enterprise a competitive edge. True/False Question: safety Your Answer
visualize To improve capability of purchase department to

Lead time information is required for determination of

stock. Correct Answer False Your Answer True

place in completion of projects which results in cost over runs. Correct Answer
True Your Answer True Multiple Choice Multiple Answer Question: Optimal purchase
quantity comprises :Correct Answer Annual inventory carrying cost , Annual
procurement cost Your Answer Annual inventory carrying cost , Annual procurement
cost , Basic cost of an item Match The Following Question: Correct Answer Rodents
Fumigation of stores

Your Answer Chemical treatment

IS 1644 Personal hazard, fire safety of buildingsPersonal hazard, fire safety of


buildings Fungi & white ants Fungicides Fungicides Chemical treatment

Daily closing stock Key movement register

Page no 5 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
Multiple Choice Multiple Answer Question: The responsibilities of purchase
department includes :Correct Answer Locating supplier , Image building , Pre
delivery follow up and shortage chasing Your Answer Locating supplier ,
Maintaining records of shortages , Pre delivery follow up and shortage chasing
Select The Blank Question: Wrapping materials are________ materials. Correct
Answer Packaging Your Answer Packaging Multiple Choice Single Answer Question:
Limit gauges are used to verify :Correct Answer Whether the product is within the
specification Your Answer Measuring instruments Select The Blank Question:
Probability theory ensures ________. Correct Answer Degree of confidence in
acceptance of quality Your Answer Degree of confidence in acceptance of quality
Match The Following Question: Correct Answer Speculative buying Bulk purchasing
smallest size to be made, then largest size to be made and then the total no. of
sizes to be made. Correct Answer True Your Answer True Multiple Choice Multiple
Answer Question: Economic disposal of scrap means :Correct Answer Use within the
organisation , Auction Your Answer Auction , Disposal at normal price , Disposal
at profitable price Multiple Choice Multiple Answer Question: The four main wings
of DGS & D includes the following :Correct Answer The supplies wing , The
inspection wing , The disposal wing Your Answer wing The supplies wing , The
inspection wing , The control

Select The Blank Question: Documents used in receiving materials are of ________
Correct Answer Four types Your Answer Four types Select The Blank Question: The
buyer, while using ________ tactic, may present the supplier with a budgeted price
for the product which is much lower than the supplier's quoted price. Correct
Answer Bogies Your Answer Bogies Multiple Choice Single Answer Question: Capacity
cost means :Correct Answer Cost of idle capacity Your Answer Cost of capacity
hired Multiple Choice Multiple Answer Question: A contract is discharged if it is
impossible to perform under following causes :Correct Answer Death of promisee in
a contract , Change in legislation , Change in circumstances under which the
contract was entered into. Your Answer Death of promisee in a contract , Change in
legislation , Change in circumstances under which the contract was entered into.

Your Answer Bulk purchasing Non perishable items

Capital purchasing Plant and machinery

Group purchasing Hardware materials Hardware materials Service contract


Typewriters Plant and machinery

True/False Question: Issue of stock is the process of reacting by stores


management. Correct Answer True Your Answer True Multiple Choice Multiple Answer
Question: Internal lead time can be reduced :Correct Answer By selectively
delegating the powers , By developing local vendor Your Answer work , By
controlling wastage True/False Question: decide first the By selectively
delegating the powers , By better paper-

A company wishing to use preferred numbers must Multiple Choice Single Answer
Question: In instantaneous replenishment system :Correct Answer Item consumption
demand rate is constant

Page no 6 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
Your Answer Item consumption demand rate is constant Codification index
Measurement of cost improvement Part of stores function True/False Question:
Maintenance and repair coLIST OF ATTEMPTED QUESTION: S AND ANSWERS Select The
Blank Question: A combination of fixed price with a clause to increase price to
compensate the supplier for justified cost increases on account of changes in
price of raw material, Government. levies, power etc. at the time of dispatch is
________. Correct Answer Fixed price agreements with escalation. Your Answer Cost
plus percentage of cost. Multiple Choice Multiple Answer Question: Purchasing and
procurement cost reduction is possible through :Correct Answer Blanket orders ,
Green purchasing , System contracting Your Answer Blanket orders , Green
purchasing , System contracting , Local purchasing True/False Question: Safety
stock forms a fixed portion of inventories. Correct Answer True Your Answer True
Select The Blank Question: ________store stocks material hypothecated with banks &
to stock excisable goods. Correct Answer Bonded Your Answer Inward True/False
Question: Turnover discount is usually related to the annual business and is paid
in the form of credit note at the end of the year. Correct Answer True Your Answer
True Select The Blank Question: ________ refers to the procurement of the
requirements of all departments of the firm by a central purchase organization.
Correct Answer Centralisation Your Answer Centralisation Multiple Choice Multiple
Answer Question: Goods receipt note also called as :Correct Answer Goods inward
note , Receipt cum inspection advice , Material inward note Your Answer Receipt
cum inspection advice , Material inward note , Discrepancy note. , Goods inward
note Cost reduction Annual savings Annual savings

Multiple Choice Single Answer Question: What is Earnest money? Correct Answer
Fixed amount collected along with Tender Your Answer Money received from Trading
True/False Question: In contract one cannot buy from or sell goods to himself.
Correct Answer True Your Answer False Multiple Choice Multiple Answer Question:
Forward buying is best suited for :Correct Answer Items which have steady and
regular consumption , Basic materials such as coal, steel, coke etc. , Seasonal
items Your Answer Perishable items , Items which have steady and regular
consumption , Basic materials such as coal, steel, coke etc. , Seasonal items
Multiple Choice Single Answer Question: Additional concession given by the seller
in non fixed price items are industry wise fixed and hence the seller is not in a
position to give any concession is called as :Correct Answer Concealed discount
Your Answer Trade discount Multiple Choice Multiple Answer Question: Application
for an import license must be signed from :Correct Answer Proprietor , Partner of
firm , Person duly authorized by board of directors of company Your Answer
Proprietor , Partner of firm , Person permitted by custom office , Person duly
authorized by board of directors of company True/False Question: Small parcels,
Samples, gifts which are received from other countries provisions of import policy
& customs not applied on them. Correct Answer False Your Answer False Match The
Following Question: Correct Answer Your Answer Good evaluation system
Identification of weak spots Customer satisfaction Supply chain management
Customer satisfaction Identification of weak spots

Page no 7 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
Select The Blank Question: Stock-out is nothing but ________. Correct Answer Stock
get depleted before receipt Your Answer Organisational failure Multiple Choice
Multiple Answer Question: The registration of the firm may be cancelled and its
name may be removed from the list for following reasons :Correct Answer If the
firm fails to execute contract satisfactorily. , If the firm fails to furnish
income tax clearance certificate as required under the staff , Machine break-down
rules. , If the firm runs into loss for 2 consecutive years any time after the
first registration. Your Answer If the firm is not declared insolvent , If the
firm fails to execute contract satisfactorily. , If the firm fails to furnish
income tax Exchange value Tradable product Production cost clearance certificate
as required under the rules. , If the firm runs into loss Unnecessary cost Lack of
standardization Lack of standardization for 2 consecutive years any time after the
first registration. Select The Blank Question: ________management can assist the
procast of standardization. Correct Answer Materials Your Answer Materials Select
The Blank Question: ________is reimbursement of actual costs plus fixed fee.
Correct Answer Cost plus fixed fee Your Answer Fixed price agreements with
escalation. Multiple Choice Single Answer Question: Climatic & environmental agent
is :Correct Answer Temperature Your Answer Temperature Select The Blank Question:
________clause should be inserted in the purchase order of items critical to
project to induce supplier for early completion of the orders. Correct Answer
Bonus Your Answer Bonus Multiple Choice Single Answer Question: Mechanical tests
are performed to :Correct Answer Ascertain the strength of materials Your Answer
Ascertain the quality of materials Multiple Choice Single Answer Question: What is
the identification & location of stock in store? Correct Answer Formulating &
updating a system of stores and coding to items which should ensure efficient
identification & location of goods. Your Answer Formulating & updating a system of
stores and coding to items which should ensure efficient identification & location
of goods. Value analysis Motivation to employees Value analysis True/False
Question: Cost of capacity which may be rendered idle if the item currently being
manufactured in purchased needs to be added to the cost to buy. Correct Answer
True Your Answer True Multiple Choice Multiple Answer Question: The sub system of
numerical system involves following :Correct Answer Decimal code , Block code
system , Sequential code Your Answer Sequential code , Decimal code , Binary
code , Block code system Multiple Choice Multiple Answer Question: A contract
terminates under following condition :Correct Answer Discharge by performance ,
Discharge by Release , Discharge by novation Your Answer Discharge by
performance , Discharge by Release , Discharge by Disability , Discharge by
novation Multiple Choice Single Answer Question: Instantaneous replenishment means
:Correct Answer Quantity manufactured as per Work-Order & delivered to stores in
full Your Answer Quantity manufactured is more than Work-Order Multiple Choice
Single Answer Question: Machinery spares does not include :Correct Answer Milling
cutters Your Answer Milling cutters Match The Following Question: Correct Answer
Your Answer New design introduction Value analysis Tradable product True/False
Question: Training of vendors in JIT concepts brings an end to the adversarial
relationships. Correct Answer True Your Answer False Multiple Choice Multiple
Answer Question: Stock-out is due to :Correct Answer Unusual high demands , Delay
in deliveries Your Answer Unusual high demands , Delay in deliveries , Attitude of
the

Page no 8 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
Multiple Choice Single Answer Question: Higher price is usually charged when the
quantity required is small. Bigger quantities on the other hand give the buyer a
leverage to negotiate for better price is :Correct Answer Quantity requirements
Your Answer Quantity requirements True/False Question: Surplus items are listed
out in descending order of their value. Correct Answer True Your Answer True
Select The Blank Question: ________ reduce problems of material planning. Correct
Answer Reduction in lead time Your Answer Reduction in lead time True/False
Question: Ex-works means sale is made on rail/truck at the station of dispatch.
Correct Answer False Your Answer True Select The Blank Question: Indian railways
carry almost ________ goods & passenger traffic. Correct Answer 0.75 Your Answer
0.8 Multiple Choice Single Answer Question: Issue of stock is :Correct Answer
Process of reacting by stores Your Answer Important function of stores Multiple
Choice Multiple Answer Question: Typical examples of direct materials are :Correct
Answer Cloth in the manufacture of garment , Wood in the manufacture of
furniture , Fruits in a canning industry Your Answer Cloth in the manufacture of
garment , Wood in the manufacture of furniture , Fruits in a canning industry ,
Coolants used in machines Select The Blank Question: Cost of Stock-taking in
Annual method is ________. Correct Answer Relatively less Your Answer Very High
Multiple Choice Single Answer Question: The point of transfer of ownership rights
from seller to buyer is :Correct Answer Place of delivery Your Answer Place of
delivery True/False Question: The trade discount is not allowed as a percentage of
published Select The Blank Question: JIT is ________ Correct Answer Continuous
improvement Your Answer Technique sts in used equipments are relatively higher.
Correct Answer True Your Answer True Select The Blank Question: Conformance to
________ is checked against component drawings. Correct Answer Dimensions Your
Answer Dimensions price. Correct Answer False Your Answer False Multiple Choice
Multiple Answer Question: Costs involved in materials management are Correct
Answer Basic cost of materials , Government tax and levies , Ordering cost Your
Answer Basic cost of materials , Government tax and levies , Ordering cost ,
Overhead Multiple Choice Multiple Answer Question: Discolourisation of soaps is
due to :Correct Answer Exposure to light , Moisture Your Answer Exposure to
light , Moisture , Use of excess chemicals while manufacturing , Keeping in cold
Multiple Choice Single Answer Question: Stock taking is the responsibility of
:Correct Answer Stores Your Answer Stores Multiple Choice Multiple Answer
Question: Material intimation note serves as :Correct Answer Indentor , Purchase
department Your Answer Indentor , Purchase department , Stores staff , Entire
factory Multiple Choice Single Answer Question: Which contract does not specify
the quantity but the contractor is bound to accept any order which may be placed
on him during the contract period? Correct Answer Rate contracts Your Answer
Running contracts True/False Question: Annual total cost remain constant though
stock-turn over rate changes. Correct Answer False Your Answer False

Page no 9 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
Multiple Choice Single Answer Question: The inventories which refer to the
maintenance, repair and operation supplies which are consumed during process of
manufacturing but do not become part of the product is :Correct Answer MRO
inventories Your Answer MRO inventories True/False Question: "Import Multiple
Choice Single Answer Question: Pending purchases indent report :Correct Answer
Highlights indents yet to be converted in to purchase-orders Your Answer orders
Import substitution in reality should be looked upon as Multiple Choice Multiple
Answer Question: Correct issues must have :Correct Answer Written requisitions ,
Authorized requisitions Your Answer Written requisitions , Authorized requisitions
, Name of requisitor True/False Question: Deterioration & Obsolescence cost are
similar. Correct Answer False Your Answer True Select The Blank Question: Customs
duty is charged on the imported goods as per ________. Correct Answer Customs
tariff rules Your Answer Customs tariff rules Multiple Choice Multiple Answer
Question: In a contract buyer has right to :Correct Answer Examine the goods ,
Reject the goods delivered in wrong quantity , Reject non conforming goods Your
Answer Examine the goods , Reject the goods delivered in wrong quantity , Sue for
interest of buyer Select The Blank Question: ________ of the department refers to
the placement of the department in the structure of the company. Correct Answer
Status Your Answer Location True/False Question: procedures and True/False
Question: widen OEM discount is given by the supplier with a view to Multiple
Choice Multiple Answer Question: The following are the actions would help to
improve effectiveness of materials planning :Correct Answer Accurate forecasting ,
Computerization , Shorter materials plan period Your Answer Accurate forecasting ,
Computerization , Increase in lead time Select The Blank Question: Systematic,
formal and continuous analysis of all factors affect ________ management function
is known as Materials research. Correct Answer Materials Your Answer Materials
Highlights indents yet to be converted in to purchaseQuestion: Black bituminous
paint should be applied to rubber parts. Correct Answer False Your Answer False

avoidance" Correct Answer True Your Answer True

customer's base. Correct Answer True Your Answer False Multiple Choice Single
Answer Question: A buyer gives wrong idea to his supplier about his requirements

Purchasing policies are implemented by framing or show a fictitious figure to get


some price discount is called as :Correct Answer Misrepresentation of facts Your
Answer Misrepresentation of facts Multiple Choice Multiple Answer Question:
Purchasing and procurement cost reduction is possible through :Correct Answer
Blanket orders , Green purchasing , System contracting

rules. Correct Answer True Your Answer True True/False

Page no 10 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
Your Answer Blanket orders , Green purchasing , System contracting DN Select The
Blank Question: ________ department in almost all companies is the biggest
spending department and the custodian of company's purse. Correct Answer
Purchasing Your Answer Purchasing Select The Blank Question: ________ find their
use in identification of raw materials, lubricants, pipelines etc. Correct Answer
Colour codes Your Answer Colour codes Select The Blank Question: ________ is a
complex combination of men, machines, materials and tools. Correct Answer
Manufacturing Your Answer Operation Multiple Choice Single Answer Question: What
is the meaning of storekeeping? Correct Answer Physical storage of goods under
custodianship in a systematic manner Your Answer Physical storage of goods under
custodianship in a systematic manner True/False Question: Value analysis is the
cost reduction technique. Correct Answer True Your Answer True Multiple Choice
Single Answer Question: Competitive price information must be treated as
confidential and should not be disclosed to the bidders with an intention of
allowing them to rebid is :Correct Answer Improprieties of bids Your Answer
Improprieties of bids Match The Following Question: Correct Answer JE PO GRN
Journal Entries Purchase order ordered on him. , To ensure that supplier does not
supply more than the quantity stipulated in the purchase order. , To ensure that
the supplier effect deliveries through the mode of transport asked for by the
buyer. Your Answer To ensure that supplier does not supply more than the quantity
stipulated in the purchase order. Purchase order True/False Goods receipt note
Goods receipt note Discrepancy note. Discrepancy note.

Multiple Choice Single Answer Question: Traffic division is concerned with


:Correct Answer Arrangement of eco. Transportation of incoming and outgoing
materials Your Answer Arrangement of eco. Transportation of incoming and outgoing
materials Multiple Choice Single Answer Question: Issue of stock is :Correct
Answer Process of reacting by stores Your Answer Process of reacting by stores
True/False Question: Cancellation of orders on flimsy ground is unethical. Correct
Answer True Your Answer True Select The Blank Question: Systematic ________of
stores is the key to its efficient operation. Correct Answer Layout Your Answer
Layout Multiple Choice Single Answer Question: Foreign trade is controlled by
Government for :Correct Answer Promoting export &controlling import Your Answer
Promoting export &controlling import Multiple Choice Multiple Answer Question: In
review system-optional replenishment :Correct Answer Reorder level is fixed ,
Review period is fixed Your Answer Review period is fixed , Reorder level is fixed
Multiple Choice Multiple Answer Question: The receiving stores copy is used by
it :Correct Answer To ensure that supplier effects supply of only items

Your Answer

Journal Entries

Page no 11 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
Question: decide first the A company wishing to use preferred numbers must
Question: according to a ________ is the arrangement of items into groups

smallest size to be made, then largest size to be made and then the total no. of
sizes to be made. Correct Answer True Your Answer False Multiple Choice Single
Answer Question: Finished goods means :Correct Answer Goods which are ready to
ship Your Answer Goods which are ready to ship True/False Question: inventory on

pre determined pattern. Correct Answer Classification Your Answer Classification


Multiple Choice Multiple Answer Question: Main information in the bill of material
is :Correct Answer Part no. , Material specification , Quantity per assembly Your
Answer Part no. , Material specification , Quantity per assembly Match The
Following Question: Correct Answer LC

Your Answer

Labour cost as considered at the time of contract Labour cost as

JIT purchasing is indirectly the activity of pushing considered at the time of


contract MA date. MC Actual material cost as on date. Actual material cost as on

the suppliers. Correct Answer True Your Answer True Multiple Choice Multiple
Answer Question: Quantity discounts are offered when :Correct Answer Buyer tempts
to produce large quantity , Production is higher & cost is less Your Answer Buyer
tempts to produce large quantity , Production is higher & cost is less Multiple
Choice Multiple Answer Question: Advantages of fixed price agreements are :Correct
Answer They are easy to administer , They give certainty to the buyer who knows
from the start, amount he has to pay for the goods/services. , They protect buyer
from possible financial risks from price escalations Your Answer They are easy to
administer , They give certainty to the buyer who knows from the start, amount he
has to pay for the goods/services. , They protect buyer from possible financial
risks from price escalations Select The Blank Question: Originating department of
daily material receipt report is ________. Correct Answer Receiving store Your
Answer Receiving store Select The Blank

Material cost as considered at the time of contractMaterial cost as

considered at the time of contract LA Actual labour cost as on date Actual labour
cost as on date

Multiple Choice Single Answer Question: Heat is :Correct Answer An physical agent
Your Answer An physical agent Multiple Choice Single Answer Question: A formal
request to the purchase department, by the indentor to procure the items mentioned
therein and within the indicated time schedule is :Correct Answer Purchase indent
Your Answer Purchase indent True/False Question: process heating

Coal and coke gas used for power generation and

are direct materials. Correct Answer False Your Answer True Select The Blank
Question: In a contract of sale by description the goods sold must be of ________
quality. Correct Answer Merchantable Your Answer Merchantable

Page no 12 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
True/False Question: over rate Your Answer Annual total cost remain constant
though stock-turn True/False Question: Deterioration & Obsolescence cost are
similar. Correct Answer False Your Answer True Select The Blank Question: Customs
duty is charged on the imported goods as per ________. Correct Answer Customs
tariff rules Your Answer Customs tariff rules Multiple Choice Multiple Answer
Question: In a contract buyer has right to :Correct Answer Examine the goods ,
Reject the goods delivered in wrong quantity , Reject non conforming goods Your
Answer Examine the goods , Reject the goods delivered in wrong quantity , Sue for
interest of buyer Select The Blank Question: ________ of the department refers to
the placement of the department in the structure of the company. Correct Answer
Status Your Answer Location True/False Question: procedures and True

changes. Correct Answer False Your Answer False Multiple Choice Multiple Answer
Question: Obsolescence cost is :Correct Answer Due stock on hand , Part No. / Name
Your Answer Due stock on hand , Cause of the event , Number of turns True/False
Question: supplier of

Single tender system is used when there is only one

the item. Correct Answer True Your Answer True Select The Blank Question: In
traditional purchasing, quality is confirmed ________. Correct Answer On receipt
Your Answer On receipt True/False Question: stores, purchase,

GRN is an important document between supplier,

accounts depts. Correct Answer True Your Answer True Select The Blank Question:
Conformance to ________ is checked against component drawings. Correct Answer
Dimensions Your Answer Dimensions Multiple Choice Single Answer Question: The
inventories which refer to the maintenance, repair and operation supplies which
are consumed during process of manufacturing but do not become part of the product
is :Correct Answer MRO inventories Your Answer MRO inventories True/False
Question: "Import

Purchasing policies are implemented by framing

rules. Correct Answer True Your Answer True True/False Question: Black bituminous
paint should be applied to rubber parts. Correct Answer False Your Answer False
Multiple Choice Single Answer Question: Pending purchases indent report :Correct
Answer Highlights indents yet to be converted in to purchase-orders Your Answer
orders Highlights indents yet to be converted in to purchase-

Import substitution in reality should be looked upon as Multiple Choice Multiple


Answer Question: Correct issues must have :Correct Answer Written requisitions ,
Authorized requisitions

avoidance" Correct Answer True

Page no 13 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
Your Answer requisitor Multiple Choice Multiple Answer Question: The following are
the actions would help to improve effectiveness of materials planning :Correct
Answer Accurate forecasting , Computerization , Shorter materials plan period Your
Answer Accurate forecasting , Computerization , Increase in lead time Select The
Blank Question: Systematic, formal and continuous analysis of all factors affect
________ management function is known as Materials research. Correct Answer
Materials Your Answer Materials True/False Question: widen Select The Blank
Question: ________ is a complex combination of men, machines, materials and tools.
Correct Answer Manufacturing Your Answer Operation Multiple Choice Single Answer
Question: What is the meaning of storekeeping? Correct Answer Physical storage of
goods under custodianship in a systematic manner Your Answer Physical storage of
goods under custodianship in a systematic manner True/False Question: Value
analysis is the cost reduction technique. Correct Answer True Your Answer True
Multiple Choice Single Answer Question: Competitive price information must be
treated as confidential and should not be disclosed to the bidders with an
intention of allowing them to Multiple Choice Single Answer Question: A buyer
gives wrong idea to his supplier about his requirements or show a fictitious
figure to get some price discount is called as :Correct Answer Misrepresentation
of facts Your Answer Misrepresentation of facts Multiple Choice Multiple Answer
Question: Purchasing and procurement cost reduction is possible through :Correct
Answer Blanket orders , Green purchasing , System contracting Your Answer Blanket
orders , Green purchasing , System contracting Select The Blank Question: ________
department in almost all companies is the biggest spending department and the
custodian of company's purse. Correct Answer Purchasing Your Answer Purchasing
Select The Blank Question: ________ find their use in identification of raw
materials, lubricants, pipelines etc. Correct Answer Colour codes rebid is
:Correct Answer Improprieties of bids Your Answer Improprieties of bids Match The
Following Question: Correct Answer JE PO GRN DN Journal Entries Purchase order
Written requisitions , Authorized requisitions , Name of Your Answer Colour codes

OEM discount is given by the supplier with a view to

customer's base. Correct Answer True Your Answer False

Your Answer

Journal Entries Purchase order

Goods receipt note Goods receipt note Discrepancy note. Discrepancy note.

Multiple Choice Single Answer Question: Traffic division is concerned with


:Correct Answer Arrangement of eco. Transportation of incoming and outgoing
materials Your Answer Arrangement of eco. Transportation of incoming and outgoing
materials Multiple Choice Single Answer Question: Issue of stock is :-

Page no 14 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
Correct Answer Process of reacting by stores Your Answer Process of reacting by
stores True/False Question: Cancellation of orders on flimsy ground is unethical.
Correct Answer True Your Answer True Select The Blank Question: Systematic
________of stores is the key to its efficient operation. Correct Answer Layout
Your Answer Layout Multiple Choice Single Answer Question: Foreign trade is
controlled by Government for :Correct Answer Promoting export &controlling import
Your Answer Promoting export &controlling import Multiple Choice Multiple Answer
Question: In review system-optional replenishment :Correct Answer Reorder level is
fixed , Review period is fixed Your Answer Review period is fixed , Reorder level
is fixed Multiple Choice Multiple Answer Question: The receiving stores copy is
used by it :Correct Answer To ensure that supplier effects supply of only items
ordered on him. , To ensure that supplier does not supply more than the quantity
stipulated in the purchase order. , To ensure that the supplier effect deliveries
through the mode of transport asked for by the buyer. Your Answer To ensure that
supplier does not supply more than the quantity stipulated in the purchase order.
True/False Question: decide first the Select The Blank Question: ________ is the
arrangement of items into groups according to a A company wishing to use preferred
numbers must pre determined pattern. Correct Answer Classification Your Answer
Classification Multiple Choice Multiple Answer Question: Main information in the
bill of material is :Correct Answer Part no. , Material specification , Quantity
per assembly Your Answer Part no. , Material specification , Quantity per assembly
Match The Following Question: Correct Answer LC True/False Select The Blank
Question: Originating department of daily material receipt report is ________.
Correct Answer Receiving store Your Answer Receiving store Question: inventory on
JIT purchasing is indirectly the activity of pushing

the suppliers. Correct Answer True Your Answer True Multiple Choice Multiple
Answer Question: Quantity discounts are offered when :Correct Answer Buyer tempts
to produce large quantity , Production is higher & cost is less Your Answer Buyer
tempts to produce large quantity , Production is higher & cost is less Multiple
Choice Multiple Answer Question: Advantages of fixed price agreements are :Correct
Answer They are easy to administer , They give certainty to the buyer who knows
from the start, amount he has to pay for the goods/services. , They protect buyer
from possible financial risks from price escalations Your Answer They are easy to
administer , They give certainty to the buyer who knows from the start, amount he
has to pay for the goods/services. , They protect buyer from possible financial
risks from price escalations

smallest size to be made, then largest size to be made and then the total no. of
sizes to be made. Correct Answer True Your Answer False Multiple Choice Single
Answer Question: Finished goods means :Correct Answer Goods which are ready to
ship Your Answer Goods which are ready to ship

Your Answer

Labour cost as considered at the time of contract Labour cost as

considered at the time of contract

Page no 15 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
MA date. MC Actual material cost as on date. Actual material cost as on the item.
Correct Answer True Your Answer True Select The Blank Question: In traditional
purchasing, quality is confirmed ________. Correct Answer On receipt Your Answer
On receipt LIST OF ATTEMPTED QUESTION: S AND ANSWERS

Material cost as considered at the time of contract Material cost as

considered at the time of contract LA Actual labour cost as on date Actual labour
cost as on date

Multiple Choice Single Answer Question: Heat is :Correct Answer An physical agent
Your Answer An physical agent Multiple Choice Single Answer Question: A formal
request to the purchase department, by the indentor to procure the items mentioned
therein and within the indicated time schedule is :Correct Answer Purchase indent
Your Answer Purchase indent True/False Question: process heating

True/False Question: place

Bulky items impervious to weather is kept at very safe

inside store. Correct Answer False Your Answer False Select The Blank Question:
Petroleum product imports are channealised through________. Correct Answer Indian
oil corporation Your Answer Indian oil corporation Multiple Choice Single Answer
Question: Procurement by more than one firm by pooling their requirements is
:Correct Answer Cooperative buying Your Answer Cooperative buying Multiple Choice
Single Answer Question: For the inspection of special Cutting tools which
department is responsible? Correct Answer Planning department & inspection
department Your Answer Maintenance department Match The Following Question:
Correct Answer Vendor rating Right source

Coal and coke gas used for power generation and

are direct materials. Correct Answer False Your Answer True Select The Blank
Question: In a contract of sale by description the goods sold must be of ________
quality. Correct Answer Merchantable Your Answer Merchantable True/False Question:
over rate

Annual total cost remain constant though stock-turn

changes. Correct Answer False Your Answer False Multiple Choice Multiple Answer
Question: Obsolescence cost is :Correct Answer Due stock on hand , Part No. / Name
Your Answer Due stock on hand , Cause of the event , Number of turns True/False
Question: supplier of

Your Answer Right source Right time Right price

Replenishment method Competitive bidding EOQ Right quantity

Right time Right price Right quantity

Single tender system is used when there is only one

Multiple Choice Single Answer

Page no 16 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
Question: cover to the The cost incurred in providing adequate insurance :Correct
Answer The supplies of goods are guaranteed especially during the periods of
shortages. , The frequent requests for the price revisions are avoided , The buyer
is sure of the quality of materials. Your Answer The buyer is sure of the quality
of materials. , The frequent requests for the price revisions are avoided , The
unnecessary profit on materials are added by the suppliers. compared to
procurement from sources within the country as :Correct Answer Import trade
control act ®ulation , Custom act , Central excise Rules 2002 Your Answer Import
trade control act ®ulation , Custom act , Trade policy act 2000 True/False
Question: delay takes Multiple Choice Multiple Answer Question: The buyers are
asked to adopt the following method for follow up :Correct Answer Telephone ,
Letters , E-mail, telegram Your Answer Telephone , Letters , E-mail, telegram
Projects are usually subjected to uncertainty & often True/False Question: Stores
is the "Safe Custody" for keeping materials Correct Answer True Your Answer True
Multiple Choice Single Answer Question: Prices of certain commodity may be fixed
by the government and thereby putting a restriction on both buyer and seller is
:Correct Answer Government restrictions Your Answer Government restrictions
Multiple Choice Multiple Answer Question: A contract terminates under following
condition :Correct Answer Discharge by performance , Discharge by Release ,
Discharge by novation Your Answer Discharge by performance , Discharge by
Release , Discharge by novation Select The Blank Question: ________ is followed in
public sector organizations to identify the lowest potential bidder. Correct
Answer Tender system Your Answer Tender system True/False Question: on the spot

materials in transit and in storage is Correct Answer Insurance cost Your Answer
Insurance cost Multiple Choice Multiple Answer Question: Import transactions are
subject to following additional laws

place in completion of projects which results in cost over runs. Correct Answer
True Your Answer True True/False Question: Contract whose object is not lawful are
not void. Correct Answer False Your Answer False True/False Question: the due

Shortage chasing is intended to remind the supplier of

date and obtain advance information of expected delays. Correct Answer False Your
Answer False Multiple Choice Multiple Answer Question: Optimal purchase quantity
comprises :Correct Answer Annual inventory carrying cost , Annual procurement cost
Your Answer Annual inventory carrying cost , Annual procurement cost , Set-up cost
Multiple Choice Multiple Answer Question: Steel almirahs are used for storage
of :Correct Answer Expensive items , Scarce items Your Answer Expensive items ,
Scarce items , High risk materials Multiple Choice Multiple Answer Question: Some
of the benefits if materials are supplied by the buyer are

The performance of an equipment can not be verified

if the equipment is not in operation. Correct Answer False Your Answer True

Page no 17 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
Match The Following Question: Correct Answer Speculative buying Bulk purchasing
Your Answer finalisation of Your Answer commercial terms Non perishable items
Plant and machinery Select The Blank Question: Sub contracting decisions must be
based on outcome of ________ analysis. Correct Answer Cost benefit Your Answer
Cost benefit Multiple Choice Multiple Answer Question: Disadvantages of forward
buying are :Correct Answer Such a buying may not serve entirely the needs of the
production department , Price expectations if not realised may result in major
Multiple Choice Multiple Answer Question: Costs involved in materials management
are Correct Answer Basic cost of materials , Government tax and levies , Ordering
cost Your Answer Basic cost of materials , Ordering cost , Overhead financial loss
to the firm. , Large scale obsolescence may result if design changes occur. Your
Answer financial Price expectations if not realised may result in major Capital
purchasing Plant and machinery Cross verification of technical specifications &

Group purchasing Hardware materials Bulk purchasing Service contract Typewriters


Hardware materials

True/False Question: Metals should be stored at least 15-20 cm above the ground.
Correct Answer True Your Answer True

Select The Blank Question: ________ of the department refers to the placement of
the department in the structure of the company. Correct Answer Status Your Answer
Location True/False Question: Value analysis is the cost reduction technique.
Correct Answer True Your Answer True Multiple Choice Multiple Answer Question: For
large engineering firms main store could be sub divided into :Correct Answer
Finished part store , Raw material store , Semi finished item store Your Answer
part store Multiple Choice Single Answer Question: In project procurement what
work is covered in detailed engineering stage? Correct Answer Cross verification
of technical specifications & Raw material store , Semi finished item store ,
Finished

loss to the firm. , Large scale obsolescence may result if design changes occur.
Multiple Choice Single Answer Question: Who act as a link between company's
financial department and supplier's for timely payment? Correct Answer Purchase
division Your Answer Purchase division Multiple Choice Single Answer Question:
What is the meaning of stores layout? Correct Answer Physical arrangement of space
for storage material movement, office etc which should provide for most efficient
receipt storage & issue of material Your Answer movement, Physical arrangement of
space for storage material

office etc which should provide for most efficient receipt storage & issue of
material True/False Question: If item is manufactured in small quantities, set-up
cost is high. Correct Answer True Your Answer True Select The Blank

finalisation of commercial terms

Page no 18 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
Question: making ________is suitable for procurement from non-profit Correct
Answer Purchasing Your Answer Store keeping Multiple Choice Single Answer
Question: Mechanical tests are performed to :Correct Answer Ascertain the strength
of materials Your Answer Ascertain the strength of materials Multiple Choice
Single Answer Question: Set-up cost means :Correct Answer Cost incurred to
replenish the stock of item manufactured at home plant Your Answer Cost incurred
to replenish the stock of item manufactured at home plant Multiple Choice Multiple
Answer Question: Complaints concerning should be made in such a way that negative
reactions are avoided such as :Correct Answer Delivery failures , Rejection ,
Shortages Your Answer Delivery failures , Rejection , Shortages Multiple Choice
Single Answer Question: Internal factor influencing materials planning:Correct
Answer Procurement lead times Your Answer Procurement lead times Multiple Choice
Single Answer Question: The cost incurred in movement of materials from suppliers
works to buyer's works is Correct Answer Freight cost Your Answer Freight cost
True/False Question: periodical Multiple Choice Single Answer Question: The main
responsibility of inventory control division is :Correct Answer Fixing inventory
levels Your Answer Fixing inventory levels Multiple Choice Multiple Answer
Question: Special stores are created where :Correct Answer Material need to be
held under the control of the bank , Material need to be held for perishable items
, Material need to be held for explosive & inflammable items Your Answer Material
need to be held under the control of the bank , Material need to be held for
perishable items , Material need to be held for explosive & inflammable items
Supplier's delivery ratings should be communicated on Select The Blank Question:
________ is a fundamental form of economical value. Correct Answer Esteem value
Your Answer Cost value Select The Blank Question: Discrepancies arising out of
theft are tends to ________. Correct Answer Profit & Loss a/c Your Answer Profit &
Loss a/c Multiple Choice Single Answer Question: What is Earnest money? Correct
Answer Fixed amount collected along with Tender Your Answer Fixed amount collected
along with Tender

organization. Correct Answer Cost plus zero fee Your Answer Fixed price agreements
with escalation. Select The Blank Question: ________ reduce problems of material
planning. Correct Answer Reduction in lead time Your Answer Reduction in lead time
Multiple Choice Single Answer Question: JIT aims at :Correct Answer Reduction in
non-value added activities Your Answer Reduction in non-value added activities

basis. Correct Answer True Your Answer True Select The Blank Question: When the
costs are balanced, total cost is ________. Correct Answer Minimum Your Answer
Fixed Multiple Choice Single Answer Question: The process of procurement of raw
material, wip, finished goods, jigs, fixtures and other tools and equipments which
are required for the operation and maintenance of a manufacturing plant is known
as

Page no 19 of 19
Material Management_10 LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice
Single Answer Question What is Earnest money? Correct Answer Fixed amount
collected along with Tender Your Answer Money received from Trading True/False
Question In contract one cannot buy from or sell goods to himself. Correct Answer
True Your Answer False Multiple Choice Multiple Answer Question Forward buying is
best suited for :Correct Answer Items which have steady and regular consumption ,
Basic materials such as coal, steel, coke etc. , Seasonal items Your Answer
Perishable items , Items which have steady and regular consumption , Basic
materials such as coal, steel, coke etc. , Seasonal items Multiple Choice Single
Answer Question Additional concession given by the seller in non fixed price items
are industry wise fixed and hence the seller is not in a position to give any
concession is called as :Correct Answer Concealed discount Your Answer Trade
discount Multiple Choice Multiple Answer Question Application for an import
license must be signed from :Correct Answer Proprietor , Partner of firm , Person
duly authorized by board of directors of company Your Answer Proprietor , Partner
of firm , Person permitted by custom office , Person duly authorized by board of
directors of company True/False Question Small parcels, Samples, gifts which are
received from other countries provisions of import policy & customs not applied on
them. Correct Answer False Your Answer False Match The Following Question Correct
Answer Your Answer Page 1
Material Management_10 Good evaluation system Identification of weak spots
Customer satisfaction Supply chain management Customer satisfaction Identification
of weak spots Cost reduction Annual savings Annual savings Codification index
Measurement of cost improvement Part of stores function Select The Blank Question
A combination of fixed price with a clause to increase price to compensate the
supplier for justified cost increases on account of changes in price of raw
material, Government. levies, power etc. at the time of dispatch is ________.
Correct Answer Fixed price agreements with escalation. Your Answer Cost plus
percentage of cost. Multiple Choice Multiple Answer Question Purchasing and
procurement cost reduction is possible through :Correct Answer Blanket orders ,
Green purchasing , System contracting Your Answer Blanket orders , Green
purchasing , System contracting , Local purchasing True/False Question Safety
stock forms a fixed portion of inventories. Correct Answer True Your Answer True
Select The Blank Question ________store stocks material hypothecated with banks &
to stock excisable goods. Correct Answer Bonded Your Answer Inward True/False
Question Turnover discount is usually related to the annual business and is paid
in the form of credit note at the end of the year. Correct Answer True Your Answer
True Select The Blank Question ________ refers to the procurement of the
requirements of all Page 2
Material Management_10 departments of the firm by a central purchase organization.
Correct Answer Centralisation Your Answer Centralisation Multiple Choice Multiple
Answer Question Goods receipt note also called as :Correct Answer Goods inward
note , Receipt cum inspection advice , Material inward note Your Answer Receipt
cum inspection advice , Material inward note , Discrepancy note. , Goods inward
note Select The Blank Question Stock-out is nothing but ________. Correct Answer
Stock get depleted before receipt Your Answer Organisational failure Multiple
Choice Multiple Answer Question The registration of the firm may be cancelled and
its name may be removed from the list for following reasons :Correct Answer If the
firm fails to execute contract satisfactorily. , If the firm fails to furnish
income tax clearance certificate as required under the rules. , If the firm runs
into loss for 2 consecutive years any time after the first registration. Your
Answer If the firm is not declared insolvent , If the firm fails to execute
contract satisfactorily. , If the firm fails to furnish income tax clearance
certificate as required under the rules. , If the firm runs into loss for 2
consecutive years any time after the first registration. Select The Blank Question
________management can assist the procast of standardization. Correct Answer
Materials Your Answer Materials Select The Blank Question ________is reimbursement
of actual costs plus fixed fee. Correct Answer Cost plus fixed fee Your Answer
Fixed price agreements with escalation. Multiple Choice Single Answer Question
Climatic & environmental agent is :Correct Answer Temperature Page 3
Material Management_10 Your Answer Temperature Select The Blank Question
________clause should be inserted in the purchase order of items critical to
project to induce supplier for early completion of the orders. Correct Answer
Bonus Your Answer Bonus Multiple Choice Single Answer Question Mechanical tests
are performed to :Correct Answer Ascertain the strength of materials Your Answer
Ascertain the quality of materials Multiple Choice Single Answer Question What is
the identification & location of stock in store? Correct Answer Formulating &
updating a system of stores and coding to items which should ensure efficient
identification & location of goods. Your Answer Formulating & updating a system of
stores and coding to items which should ensure efficient identification & location
of goods. True/False Question Training of vendors in JIT concepts brings an end to
the adversarial relationships. Correct Answer True Your Answer False Multiple
Choice Multiple Answer Question Stock-out is due to :Correct Answer Unusual high
demands , Delay in deliveries Your Answer Unusual high demands , Delay in
deliveries , Attitude of the staff , Machine break-down Match The Following
Question Correct Answer Your Answer New design introduction Value analysis
Tradable product Exchange value Tradable product Production cost Unnecessary cost
Lack of standardization Lack of standardization Value analysis Motivation to
employees Value analysis Page 4
Material Management_10 True/False Question Cost of capacity which may be rendered
idle if the item currently being manufactured in purchased needs to be added to
the cost to buy. Correct Answer True Your Answer True Multiple Choice Multiple
Answer Question The sub system of numerical system involves following :Correct
Answer Decimal code , Block code system , Sequential code Your Answer Sequential
code , Decimal code , Binary code , Block code system Multiple Choice Multiple
Answer Question A contract terminates under following condition :Correct Answer
Discharge by performance , Discharge by Release , Discharge by novation Your
Answer Discharge by performance , Discharge by Release , Discharge by Disability ,
Discharge by novation Multiple Choice Single Answer Question Instantaneous
replenishment means :Correct Answer Quantity manufactured as per Work-Order &
delivered to stores in full Your Answer Quantity manufactured is more than Work-
Order Multiple Choice Single Answer Question Machinery spares does not include
:Correct Answer Milling cutters Your Answer Milling cutters Multiple Choice Single
Answer Question Higher price is usually charged when the quantity required is
small. Bigger quantities on the other hand give the buyer a leverage to negotiate
for better price is :Correct Answer Quantity requirements Your Answer Quantity
requirements True/False Question Surplus items are listed out in descending order
of their value. Correct Answer True Page 5
Material Management_10 Your Answer True Select The Blank Question ________ reduce
problems of material planning. Correct Answer Reduction in lead time Your Answer
Reduction in lead time True/False Question Ex-works means sale is made on
rail/truck at the station of dispatch. Correct Answer False Your Answer True
Select The Blank Question Indian railways carry almost ________ goods & passenger
traffic. Correct Answer 0.75 Your Answer 0.8 Multiple Choice Single Answer
Question Issue of stock is :Correct Answer Process of reacting by stores Your
Answer Important function of stores Multiple Choice Multiple Answer Question
Typical examples of direct materials are :Correct Answer Cloth in the manufacture
of garment , Wood in the manufacture of furniture , Fruits in a canning industry
Your Answer Cloth in the manufacture of garment , Wood in the manufacture of
furniture , Fruits in a canning industry , Coolants used in machines Select The
Blank Question Cost of Stock-taking in Annual method is ________. Correct Answer
Relatively less Your Answer Very High Multiple Choice Single Answer Question The
point of transfer of ownership rights from seller to buyer is :Correct Answer
Place of delivery Your Answer Place of delivery Page 6
Material Management_10 True/False Question The trade discount is not allowed as a
percentage of published price. Correct Answer False Your Answer False Multiple
Choice Multiple Answer Question Costs involved in materials management are Correct
Answer Basic cost of materials , Government tax and levies , Ordering cost Your
Answer Basic cost of materials , Government tax and levies , Ordering cost ,
Overhead Multiple Choice Multiple Answer Question Discolourisation of soaps is due
to :Correct Answer Exposure to light , Moisture Your Answer Exposure to light ,
Moisture , Use of excess chemicals while manufacturing , Keeping in cold Multiple
Choice Single Answer Question Stock taking is the responsibility of :Correct
Answer Stores Your Answer Stores Multiple Choice Multiple Answer Question Material
intimation note serves as :Correct Answer Indentor , Purchase department Your
Answer Indentor , Purchase department , Stores staff , Entire factory Multiple
Choice Single Answer Question Which contract does not specify the quantity but the
contractor is bound to accept any order which may be placed on him during the
contract period? Correct Answer Rate contracts Your Answer Running contracts
True/False Question Annual total cost remain constant though stock-turn over rate
changes. Correct Answer False Your Answer False Page 7
Material Management_10 Select The Blank Question JIT is ________ Correct Answer
Continuous improvement Your Answer Technique LIST OF ATTEMPTED QUESTIONS AND
ANSWERS Multiple Choice Single Answer Question The method used for making
purchases of proprietary items is :Correct Answer Single tender Your Answer
Limited tender Multiple Choice Single Answer Question Cent per cent inspection is
done for :Correct Answer Functionally critical parts Your Answer Seasonal items
Select The Blank Question Correct Answer Your Answer Select The Blank Question
Correct Answer Your Answer

Lower the cycle time, lower is ________ Inventory Cost

________ reduce problems of material planning. Reduction in lead time Increase in


demand

Multiple Choice Multiple Answer Question Contents of redundancy report are


:Correct Answer Item code , Stock on hand Your Answer Item code , Stock on hand ,
Number of Reviews Multiple Choice Single Answer Question The main responsibility
of inventory control division is Page 8
Material Management_10 :Correct Answer Your Answer Fixing inventory levels
Offering materials to Q.C. for verification of quality.

Select The Blank Question In order to make purchasing effective and to resolve the
allied problems, there is ________ under the directorate. Correct Answer Planning
and development wing Your Answer Planning and development wing True/False Question
Correct Answer Your Answer

No restrictions are on rail transport. True False

Multiple Choice Multiple Answer Question In F.O.R. contract seller is responsible


for :Correct Answer Arranging for movement of goods to the transporter's godown ,
Safe loading on into the vehicle , Keeping the material in deliverable state Your
Answer Paying for the local transport , Arranging for movement of goods to the
transporter's godown , Safe loading on into the vehicle True/False Question
transport mode. Correct Answer Your Answer

Consignor & Consignee's name is must for every True True

Multiple Choice Single Answer Question Which of the following is not the external
factor influencing materials planning? Correct Answer Corporate objective Your
Answer Corporate objective Multiple Choice Single Answer Page 9
Question Correct Answer Your Answer

Material Management_10 In MRP system :Item demand is dependent There is no stock


out

True/False Question Single tender system is used when there is only one supplier
of the item. Correct Answer True Your Answer True Multiple Choice Multiple Answer
Question Advantages of fixed price agreements are :Correct Answer They are easy to
administer , They give certainty to the buyer who knows from the start, amount he
has to pay for the goods/services. , They protect buyer from possible financial
risks from price escalations Your Answer They are easy to administer , They give
certainty to the buyer who knows from the start, amount he has to pay for the
goods/services. , They protect buyer from possible financial risks from price
escalations Select The Blank Question Function which do not contribute to
functional value is called as ________. Correct Answer Auxiliary function Your
Answer Relative function Select The Blank Question ________ is the arrangement of
items into groups according to a pre determined pattern. Correct Answer
Classification Your Answer Classification Select The Blank Question Conformance to
________ is decided on the basis of tests and trial runs. Correct Answer
Performance Your Answer Materials specification Page 10
Material Management_10 Multiple Choice Multiple Answer Question Salient features
of the working of the price panel are as under :Correct Answer Usage value above
which the panel is to approve of the price is specified. , Vendor development
department is required to give cost break up to the secretary of the price panel ,
Members of the panel meet to scrutinize and discuss the cost aspects. Your Answer
Usage value above which the panel is to approve of the price is specified. ,
Vendor development department is required to give cost break up to the secretary
of the price panel , Members of the panel meet to scrutinize and discuss the cost
aspects. Multiple Choice Single Answer Question A higher price is usually demanded
for the critical items since buyers have lesser options available compared to
other items where many alternative sources are available is :Correct Answer
Quality requirements Your Answer Quality requirements Multiple Choice Single
Answer Question Good buyer -seller relations provide a good ground for negotiation
while strained relations make the supplier quote higher is :Correct Answer Buyer
seller relationships Your Answer Demand and supply condition Multiple Choice
Single Answer Question Secondary function :Correct Answer Do not prevent the
product from primary function Your Answer Prevent the product from primary
function Multiple Choice Multiple Answer Question Material Gate-Pass includes
:Correct Answer Description of item , Quantity Your Answer Description of item ,
Quantity , Name of the transporter True/False Page 11
Question Correct Answer Your Answer

Material Management_10 Negotiation should end up with an unhappy supplier. False


False

Multiple Choice Multiple Answer Question Objectives of material research are


:Correct Answer To improve capability of purchase department to visualize problems
which may be encountered in future. , To make optimum utilization of available
resources , To provide the enterprise a competitive edge. Your Answer To improve
capability of purchase department to visualize problems which may be encountered
in future. , To make optimum utilization of available resources , To provide the
enterprise a competitive edge. True/False Question safety stock. Correct Answer
Your Answer Select The Blank Question operation. Correct Answer Your Answer

Lead time information is required for determination of False True

Systematic ________of stores is the key to its efficient Layout Layout

Multiple Choice Single Answer Question Annual ICC is formulated as :Correct Answer
1/2 q x Cu x I Your Answer [ q x Cu x i ] 1/2 True/False Question Projects are
usually subjected to uncertainty & often delay takes place in completion of
projects which results in cost over runs. Correct Answer True Your Answer True
Page 12
Material Management_10 Multiple Choice Multiple Answer Question Optimal purchase
quantity comprises :Correct Answer Annual inventory carrying cost , Annual
procurement cost Your Answer Annual inventory carrying cost , Annual procurement
cost , Basic cost of an item Match The Following Question Correct Answer Rodents

Your Answer

Fumigation of stores Chemical treatment Personal hazard, fire

IS 1644 Personal hazard, fire safety of buildings safety of buildings Fungi &
white ants Daily closing stock Fungicides

Fungicides Chemical treatment

Key movement register

Multiple Choice Multiple Answer Question The responsibilities of purchase


department includes :Correct Answer Locating supplier , Image building , Pre
delivery follow up and shortage chasing Your Answer Locating supplier ,
Maintaining records of shortages , Pre delivery follow up and shortage chasing
Select The Blank Question Correct Answer Your Answer

Wrapping materials are________ materials. Packaging Packaging

Multiple Choice Single Answer Question Limit gauges are used to verify :Correct
Answer Whether the product is within the specification Your Answer Measuring
instruments Page 13
Material Management_10 Select The Blank Question Correct Answer Your Answer

Probability theory ensures ________. Degree of confidence in acceptance of quality


Degree of confidence in acceptance of quality

Match The Following Question Correct Answer

Your Answer Bulk purchasing

Speculative buying Bulk purchasing

Capital purchasing Plant and machineryNon perishable items Group purchasing


Service contract Hardware materials Hardware materials Typewriters Plant and
machinery

True/False Question management. Correct Answer Your Answer

Issue of stock is the process of reacting by stores True True

Multiple Choice Multiple Answer Question Internal lead time can be reduced
:Correct Answer By selectively delegating the powers , By developing local vendor
Your Answer By selectively delegating the powers , By better paper-work , By
controlling wastage True/False Question A company wishing to use preferred numbers
must decide first the smallest size to be made, then largest size to be made and
then the total no. of sizes to be made. Correct Answer True Your Answer True Page
14
Material Management_10 Multiple Choice Multiple Answer Question Economic disposal
of scrap means :Correct Answer Use within the organisation , Auction Your Answer
Auction , Disposal at normal price , Disposal at profitable price Multiple Choice
Multiple Answer Question The four main wings of DGS & D includes the following
:Correct Answer The supplies wing , The inspection wing , The disposal wing Your
Answer The supplies wing , The inspection wing , The control wing Select The Blank
Question ________ Correct Answer Your Answer

Documents used in receiving materials are of Four types Four types

Select The Blank Question The buyer, while using ________ tactic, may present the
supplier with a budgeted price for the product which is much lower than the
supplier's quoted price. Correct Answer Bogies Your Answer Bogies Multiple Choice
Single Answer Question Capacity cost means :Correct Answer Cost of idle capacity
Your Answer Cost of capacity hired Multiple Choice Multiple Answer Question A
contract is discharged if it is impossible to perform under following causes :Page
15
Material Management_10 Correct Answer Death of promisee in a contract , Change in
legislation , Change in circumstances under which the contract was entered into.
Your Answer Death of promisee in a contract , Change in legislation , Change in
circumstances under which the contract was entered into. Multiple Choice Single
Answer Question In instantaneous replenishment system :Correct Answer Item
consumption demand rate is constant Your Answer Item consumption demand rate is
constant True/False Question Maintenance and repair coLIST OF ATTEMPTED QUESTIONS
AND ANSWERS Multiple Choice Single Answer Question What is Earnest money? Correct
Answer Fixed amount collected along with Tender Your Answer Money received from
Trading True/False Question In contract one cannot buy from or sell goods to
himself. Correct Answer True Your Answer False Multiple Choice Multiple Answer
Question Forward buying is best suited for :Correct Answer Items which have steady
and regular consumption , Basic materials such as coal, steel, coke etc. ,
Seasonal items Your Answer Perishable items , Items which have steady and regular
consumption , Basic materials such as coal, steel, coke etc. , Seasonal items
Multiple Choice Single Answer Question Additional concession given by the seller
in non fixed price items are industry wise fixed and hence the seller is not in a
position to give any concession is called as :Correct Answer Concealed discount
Your Answer Trade discount Multiple Choice Multiple Answer Question Application
for an import license must be signed from :Page 16
Material Management_10 Correct Answer Proprietor , Partner of firm , Person duly
authorized by board of directors of company Your Answer Proprietor , Partner of
firm , Person permitted by custom office , Person duly authorized by board of
directors of company True/False Question Small parcels, Samples, gifts which are
received from other countries provisions of import policy & customs not applied on
them. Correct Answer False Your Answer False Match The Following Question Correct
Answer Your Answer Good evaluation system Identification of weak spots Customer
satisfaction Supply chain management Customer satisfaction Identification of weak
spots Cost reduction Annual savings Annual savings Codification index Measurement
of cost improvement Part of stores function Select The Blank Question A
combination of fixed price with a clause to increase price to compensate the
supplier for justified cost increases on account of changes in price of raw
material, Government. levies, power etc. at the time of dispatch is ________.
Correct Answer Fixed price agreements with escalation. Your Answer Cost plus
percentage of cost. Multiple Choice Multiple Answer Question Purchasing and
procurement cost reduction is possible through :Correct Answer Blanket orders ,
Green purchasing , System contracting Your Answer Blanket orders , Green
purchasing , System contracting , Local purchasing True/False Question Safety
stock forms a fixed portion of inventories. Correct Answer True Your Answer True
Page 17
Material Management_10 Select The Blank Question ________store stocks material
hypothecated with banks & to stock excisable goods. Correct Answer Bonded Your
Answer Inward True/False Question Turnover discount is usually related to the
annual business and is paid in the form of credit note at the end of the year.
Correct Answer True Your Answer True Select The Blank Question ________ refers to
the procurement of the requirements of all departments of the firm by a central
purchase organization. Correct Answer Centralisation Your Answer Centralisation
Multiple Choice Multiple Answer Question Goods receipt note also called as
:Correct Answer Goods inward note , Receipt cum inspection advice , Material
inward note Your Answer Receipt cum inspection advice , Material inward note ,
Discrepancy note. , Goods inward note Select The Blank Question Stock-out is
nothing but ________. Correct Answer Stock get depleted before receipt Your Answer
Organisational failure Multiple Choice Multiple Answer Question The registration
of the firm may be cancelled and its name may be removed from the list for
following reasons :Correct Answer If the firm fails to execute contract
satisfactorily. , If the firm fails to furnish income tax clearance certificate as
required under the rules. , If the firm runs into loss for 2 consecutive years any
time after the first registration. Your Answer If the firm is not declared
insolvent , If the firm fails to execute contract satisfactorily. , If the firm
fails to furnish income tax clearance certificate as required under the rules. ,
If the firm runs into loss for 2 consecutive years any time after the first
registration. Page 18
Material Management_10 Select The Blank Question ________management can assist the
procast of standardization. Correct Answer Materials Your Answer Materials Select
The Blank Question ________is reimbursement of actual costs plus fixed fee.
Correct Answer Cost plus fixed fee Your Answer Fixed price agreements with
escalation. Multiple Choice Single Answer Question Climatic & environmental agent
is :Correct Answer Temperature Your Answer Temperature Select The Blank Question
________clause should be inserted in the purchase order of items critical to
project to induce supplier for early completion of the orders. Correct Answer
Bonus Your Answer Bonus Multiple Choice Single Answer Question Mechanical tests
are performed to :Correct Answer Ascertain the strength of materials Your Answer
Ascertain the quality of materials Multiple Choice Single Answer Question What is
the identification & location of stock in store? Correct Answer Formulating &
updating a system of stores and coding to items which should ensure efficient
identification & location of goods. Your Answer Formulating & updating a system of
stores and coding to items which should ensure efficient identification & location
of goods. True/False Question Training of vendors in JIT concepts brings an end to
the adversarial relationships. Correct Answer True Your Answer False Multiple
Choice Multiple Answer Question Stock-out is due to :Page 19
Material Management_10 Correct Answer Unusual high demands , Delay in deliveries
Your Answer Unusual high demands , Delay in deliveries , Attitude of the staff ,
Machine break-down Match The Following Question Correct Answer Your Answer New
design introduction Value analysis Tradable product Exchange value Tradable
product Production cost Unnecessary cost Lack of standardization Lack of
standardization Value analysis Motivation to employees Value analysis True/False
Question Cost of capacity which may be rendered idle if the item currently being
manufactured in purchased needs to be added to the cost to buy. Correct Answer
True Your Answer True Multiple Choice Multiple Answer Question The sub system of
numerical system involves following :Correct Answer Decimal code , Block code
system , Sequential code Your Answer Sequential code , Decimal code , Binary
code , Block code system Multiple Choice Multiple Answer Question A contract
terminates under following condition :Correct Answer Discharge by performance ,
Discharge by Release , Discharge by novation Your Answer Discharge by
performance , Discharge by Release , Discharge by Disability , Discharge by
novation Multiple Choice Single Answer Question Instantaneous replenishment
means :Correct Answer Quantity manufactured as per Work-Order & delivered to
stores in full Your Answer Quantity manufactured is more than Work-Order Multiple
Choice Single Answer Page 20
Material Management_10 Question Machinery spares does not include :Correct Answer
Milling cutters Your Answer Milling cutters Multiple Choice Single Answer Question
Higher price is usually charged when the quantity required is small. Bigger
quantities on the other hand give the buyer a leverage to negotiate for better
price is :Correct Answer Quantity requirements Your Answer Quantity requirements
True/False Question Surplus items are listed out in descending order of their
value. Correct Answer True Your Answer True Select The Blank Question ________
reduce problems of material planning. Correct Answer Reduction in lead time Your
Answer Reduction in lead time True/False Question Ex-works means sale is made on
rail/truck at the station of dispatch. Correct Answer False Your Answer True
Select The Blank Question Indian railways carry almost ________ goods & passenger
traffic. Correct Answer 0.75 Your Answer 0.8 Multiple Choice Single Answer
Question Issue of stock is :Correct Answer Process of reacting by stores Your
Answer Important function of stores Multiple Choice Multiple Answer Question
Typical examples of direct materials are :Correct Answer Cloth in the manufacture
of garment , Wood in the manufacture of furniture , Fruits in a canning industry
Page 21
Material Management_10 Your Answer Cloth in the manufacture of garment , Wood in
the manufacture of furniture , Fruits in a canning industry , Coolants used in
machines Select The Blank Question Cost of Stock-taking in Annual method is
________. Correct Answer Relatively less Your Answer Very High Multiple Choice
Single Answer Question The point of transfer of ownership rights from seller to
buyer is :Correct Answer Place of delivery Your Answer Place of delivery
True/False Question The trade discount is not allowed as a percentage of published
price. Correct Answer False Your Answer False Multiple Choice Multiple Answer
Question Costs involved in materials management are Correct Answer Basic cost of
materials , Government tax and levies , Ordering cost Your Answer Basic cost of
materials , Government tax and levies , Ordering cost , Overhead Multiple Choice
Multiple Answer Question Discolourisation of soaps is due to :Correct Answer
Exposure to light , Moisture Your Answer Exposure to light , Moisture , Use of
excess chemicals while manufacturing , Keeping in cold Multiple Choice Single
Answer Question Stock taking is the responsibility of :Correct Answer Stores Your
Answer Stores Multiple Choice Multiple Answer Question Material intimation note
serves as :Correct Answer Indentor , Purchase department Your Answer Indentor ,
Purchase department , Stores staff , Entire factory Page 22
Material Management_10 Multiple Choice Single Answer Question Which contract does
not specify the quantity but the contractor is bound to accept any order which may
be placed on him during the contract period? Correct Answer Rate contracts Your
Answer Running contracts True/False Question Annual total cost remain constant
though stock-turn over rate changes. Correct Answer False Your Answer False Select
The Blank Question JIT is ________ Correct Answer Continuous improvement Your
Answer Technique sts in used equipments are relatively higher. Correct Answer True
Your Answer True Select The Blank Question Conformance to ________ is checked
against component drawings. Correct Answer Dimensions Your Answer Dimensions
Multiple Choice Single Answer Question The inventories which refer to the
maintenance, repair and operation supplies which are consumed during process of
manufacturing but do not become part of the product is :Correct Answer MRO
inventories Your Answer MRO inventories True/False Question Import substitution in
reality should be looked upon as "Import avoidance" Correct Answer True Page 23
Your Answer True/False Question Correct Answer Your Answer Select The Blank
Question ________. Correct Answer Your Answer

Material Management_10 True

Deterioration & Obsolescence cost are similar. False True

Customs duty is charged on the imported goods as per Customs tariff rules Customs
tariff rules

Multiple Choice Multiple Answer Question In a contract buyer has right to :Correct
Answer Examine the goods , Reject the goods delivered in wrong quantity , Reject
non conforming goods Your Answer Examine the goods , Reject the goods delivered in
wrong quantity , Sue for interest of buyer Select The Blank Question ________ of
the department refers to the placement of the department in the structure of the
company. Correct Answer Status Your Answer Location True/False Question Purchasing
policies are implemented by framing procedures and rules. Correct Answer True Your
Answer True True/False Question parts. Correct Answer

Black bituminous paint should be applied to rubber False Page 24


Your Answer

Material Management_10 False

Multiple Choice Single Answer Question Pending purchases indent report :Correct
Answer Highlights indents yet to be converted in to purchase-orders Your Answer
Highlights indents yet to be converted in to purchase-orders Multiple Choice
Multiple Answer Question Correct issues must have :Correct Answer Written
requisitions , Authorized requisitions Your Answer Written requisitions ,
Authorized requisitions , Name of requisitor Multiple Choice Multiple Answer
Question The following are the actions would help to improve effectiveness of
materials planning :Correct Answer Accurate forecasting , Computerization ,
Shorter materials plan period Your Answer Accurate forecasting , Computerization ,
Increase in lead time Select The Blank Question Systematic, formal and continuous
analysis of all factors affect ________ management function is known as Materials
research. Correct Answer Materials Your Answer Materials True/False Question OEM
discount is given by the supplier with a view to widen customer's base. Correct
Answer True Your Answer False Multiple Choice Single Answer Page 25
Material Management_10 Question A buyer gives wrong idea to his supplier about his
requirements or show a fictitious figure to get some price discount is called
as :Correct Answer Misrepresentation of facts Your Answer Misrepresentation of
facts Multiple Choice Multiple Answer Question Purchasing and procurement cost
reduction is possible through :Correct Answer Blanket orders , Green purchasing ,
System contracting Your Answer Blanket orders , Green purchasing , System
contracting Select The Blank Question ________ department in almost all companies
is the biggest spending department and the custodian of company's purse. Correct
Answer Purchasing Your Answer Purchasing Select The Blank Question ________ find
their use in identification of raw materials, lubricants, pipelines etc. Correct
Answer Colour codes Your Answer Colour codes Select The Blank Question ________ is
a complex combination of men, machines, materials and tools. Correct Answer
Manufacturing Your Answer Operation Multiple Choice Single Answer Question What is
the meaning of storekeeping? Correct Answer Physical storage of goods under
custodianship in a systematic manner Your Answer Physical storage of goods under
custodianship in a systematic manner Page 26
Material Management_10 True/False Question Correct Answer Your Answer Value
analysis is the cost reduction technique. True True

Multiple Choice Single Answer Question Competitive price information must be


treated as confidential and should not be disclosed to the bidders with an
intention of allowing them to rebid is :Correct Answer Improprieties of bids Your
Answer Improprieties of bids Match The Following Question Correct Answer JE PO GRN
DN Journal Entries Purchase order Goods receipt note Discrepancy note.

Your Answer Journal Entries Purchase order Goods receipt note Discrepancy note.

Multiple Choice Single Answer Question Traffic division is concerned with :Correct
Answer Arrangement of eco. Transportation of incoming and outgoing materials Your
Answer Arrangement of eco. Transportation of incoming and outgoing materials
Multiple Choice Single Answer Question Issue of stock is :Correct Answer Process
of reacting by stores Your Answer Process of reacting by stores Page 27
Material Management_10 True/False Question Correct Answer Your Answer Select The
Blank Question operation. Correct Answer Your Answer Cancellation of orders on
flimsy ground is unethical. True True

Systematic ________of stores is the key to its efficient Layout Layout

Multiple Choice Single Answer Question Foreign trade is controlled by Government


for :Correct Answer Promoting export &controlling import Your Answer Promoting
export &controlling import Multiple Choice Multiple Answer Question In review
system-optional replenishment :Correct Answer Reorder level is fixed , Review
period is fixed Your Answer Review period is fixed , Reorder level is fixed
Multiple Choice Multiple Answer Question The receiving stores copy is used by
it :Correct Answer To ensure that supplier effects supply of only items ordered on
him. , To ensure that supplier does not supply more than the quantity stipulated
in the purchase order. , To ensure that the supplier effect deliveries through the
mode of transport asked for by the buyer. Your Answer To ensure that supplier does
not supply more than the quantity stipulated in the purchase order. True/False
Question A company wishing to use preferred numbers must decide first the smallest
size to be made, then largest size to be made and then the total no. of sizes to
be made. Correct Answer True Your Answer False Page 28
Material Management_10 Multiple Choice Single Answer Question Finished goods means
:Correct Answer Goods which are ready to ship Your Answer Goods which are ready to
ship True/False Question JIT purchasing is indirectly the activity of pushing
inventory on the suppliers. Correct Answer True Your Answer True Multiple Choice
Multiple Answer Question Quantity discounts are offered when :Correct Answer Buyer
tempts to produce large quantity , Production is higher & cost is less Your Answer
Buyer tempts to produce large quantity , Production is higher & cost is less
Multiple Choice Multiple Answer Question Advantages of fixed price agreements
are :Correct Answer They are easy to administer , They give certainty to the buyer
who knows from the start, amount he has to pay for the goods/services. , They
protect buyer from possible financial risks from price escalations Your Answer
They are easy to administer , They give certainty to the buyer who knows from the
start, amount he has to pay for the goods/services. , They protect buyer from
possible financial risks from price escalations Select The Blank Question is
________. Correct Answer Your Answer

Originating department of daily material receipt report Receiving store Receiving


store

Select The Blank Question ________ is the arrangement of items into groups
according to a pre determined pattern. Page 29
Correct Answer Your Answer

Material Management_10 Classification Classification

Multiple Choice Multiple Answer Question Main information in the bill of material
is :Correct Answer Part no. , Material specification , Quantity per assembly Your
Answer Part no. , Material specification , Quantity per assembly Match The
Following Question Correct Answer

Your Answer Labour cost

LC Labour cost as considered at the time of contract as considered at the time of


contract MA

Actual material cost as on date. Actual material cost as on date. Material cost

MC Material cost as considered at the time of contract as considered at the time


of contract LA Actual labour cost as on date

Actual labour cost as on date

Multiple Choice Single Answer Question Heat is :Correct Answer An physical agent
Your Answer An physical agent Multiple Choice Single Answer Question A formal
request to the purchase department, by the indentor to procure the items mentioned
therein and within the indicated time schedule is :Correct Answer Purchase indent
Your Answer Purchase indent True/False Question Coal and coke gas used for power
generation and process heating are direct materials. Page 30
Correct Answer Your Answer

Material Management_10 False True

Select The Blank Question In a contract of sale by description the goods sold must
be of ________ quality. Correct Answer Merchantable Your Answer Merchantable
True/False Question over rate changes. Correct Answer Your Answer

Annual total cost remain constant though stock-turn False False

Multiple Choice Multiple Answer Question Obsolescence cost is :Correct Answer Due
stock on hand , Part No. / Name Your Answer Due stock on hand , Cause of the event
, Number of turns

True/False Question Single tender system is used when there is only one supplier
of the item. Correct Answer True Your Answer True Select The Blank Question
________. Correct Answer Your Answer

In traditional purchasing, quality is confirmed On receipt On receipt

True/False Question GRN is an important document between supplier, stores,


purchase, accounts depts. Page 31
Correct Answer Your Answer

Material Management_10 True True

Select The Blank Question Conformance to ________ is checked against component


drawings. Correct Answer Dimensions Your Answer Dimensions Multiple Choice Single
Answer Question The inventories which refer to the maintenance, repair and
operation supplies which are consumed during process of manufacturing but do not
become part of the product is :Correct Answer MRO inventories Your Answer MRO
inventories True/False Question Import substitution in reality should be looked
upon as "Import avoidance" Correct Answer True Your Answer True True/False
Question Correct Answer Your Answer Select The Blank Question ________. Correct
Answer Your Answer

Deterioration & Obsolescence cost are similar. False True

Customs duty is charged on the imported goods as per Customs tariff rules Customs
tariff rules

Multiple Choice Multiple Answer Question In a contract buyer has right to :Correct
Answer Examine the goods , Reject the goods delivered in wrong Page 32
Material Management_10 quantity , Reject non conforming goods Your Answer Examine
the goods , Reject the goods delivered in wrong quantity , Sue for interest of
buyer Select The Blank Question ________ of the department refers to the placement
of the department in the structure of the company. Correct Answer Status Your
Answer Location True/False Question Purchasing policies are implemented by framing
procedures and rules. Correct Answer True Your Answer True True/False Question
parts. Correct Answer Your Answer

Black bituminous paint should be applied to rubber False False

Multiple Choice Single Answer Question Pending purchases indent report :Correct
Answer Highlights indents yet to be converted in to purchase-orders Your Answer
Highlights indents yet to be converted in to purchase-orders Multiple Choice
Multiple Answer Question Correct issues must have :Correct Answer Written
requisitions , Authorized requisitions Your Answer Written requisitions ,
Authorized requisitions , Name of requisitor Multiple Choice Multiple Answer Page
33
Material Management_10 Question The following are the actions would help to
improve effectiveness of materials planning :Correct Answer Accurate forecasting ,
Computerization , Shorter materials plan period Your Answer Accurate forecasting ,
Computerization , Increase in lead time Select The Blank Question Systematic,
formal and continuous analysis of all factors affect ________ management function
is known as Materials research. Correct Answer Materials Your Answer Materials
True/False Question OEM discount is given by the supplier with a view to widen
customer's base. Correct Answer True Your Answer False Multiple Choice Single
Answer Question A buyer gives wrong idea to his supplier about his requirements or
show a fictitious figure to get some price discount is called as :Correct Answer
Misrepresentation of facts Your Answer Misrepresentation of facts Multiple Choice
Multiple Answer Question Purchasing and procurement cost reduction is possible
through :Correct Answer Blanket orders , Green purchasing , System contracting
Your Answer Blanket orders , Green purchasing , System contracting Select The
Blank Question ________ department in almost all companies is the biggest spending
department and the custodian of company's purse. Correct Answer Purchasing Your
Answer Purchasing Page 34
Material Management_10 Select The Blank Question ________ find their use in
identification of raw materials, lubricants, pipelines etc. Correct Answer Colour
codes Your Answer Colour codes Select The Blank Question ________ is a complex
combination of men, machines, materials and tools. Correct Answer Manufacturing
Your Answer Operation Multiple Choice Single Answer Question What is the meaning
of storekeeping? Correct Answer Physical storage of goods under custodianship in a
systematic manner Your Answer Physical storage of goods under custodianship in a
systematic manner True/False Question Correct Answer Your Answer

Value analysis is the cost reduction technique. True True

Multiple Choice Single Answer Question Competitive price information must be


treated as confidential and should not be disclosed to the bidders with an
intention of allowing them to rebid is :Correct Answer Improprieties of bids Your
Answer Improprieties of bids Match The Following Question Correct Answer JE
Journal Entries

Your Answer Journal Entries Page 35


Material Management_10 PO GRN DN Purchase order Goods receipt note Discrepancy
note. Purchase order Goods receipt note Discrepancy note.

Multiple Choice Single Answer Question Traffic division is concerned with :Correct
Answer Arrangement of eco. Transportation of incoming and outgoing materials Your
Answer Arrangement of eco. Transportation of incoming and outgoing materials
Multiple Choice Single Answer Question Issue of stock is :Correct Answer Process
of reacting by stores Your Answer Process of reacting by stores True/False
Question Correct Answer Your Answer Select The Blank Question operation. Correct
Answer Your Answer

Cancellation of orders on flimsy ground is unethical. True True

Systematic ________of stores is the key to its efficient Layout Layout

Multiple Choice Single Answer Question Foreign trade is controlled by Government


for :Correct Answer Promoting export &controlling import Your Answer Promoting
export &controlling import Page 36
Material Management_10 Multiple Choice Multiple Answer Question In review system-
optional replenishment :Correct Answer Reorder level is fixed , Review period is
fixed Your Answer Review period is fixed , Reorder level is fixed Multiple Choice
Multiple Answer Question The receiving stores copy is used by it :Correct Answer
To ensure that supplier effects supply of only items ordered on him. , To ensure
that supplier does not supply more than the quantity stipulated in the purchase
order. , To ensure that the supplier effect deliveries through the mode of
transport asked for by the buyer. Your Answer To ensure that supplier does not
supply more than the quantity stipulated in the purchase order. True/False
Question A company wishing to use preferred numbers must decide first the smallest
size to be made, then largest size to be made and then the total no. of sizes to
be made. Correct Answer True Your Answer False Multiple Choice Single Answer
Question Finished goods means :Correct Answer Goods which are ready to ship Your
Answer Goods which are ready to ship True/False Question JIT purchasing is
indirectly the activity of pushing inventory on the suppliers. Correct Answer True
Your Answer True Multiple Choice Multiple Answer Question Quantity discounts are
offered when :Correct Answer Buyer tempts to produce large quantity , Production
is higher & cost is less Your Answer Buyer tempts to produce large quantity ,
Production is Page 37
Material Management_10 higher & cost is less Multiple Choice Multiple Answer
Question Advantages of fixed price agreements are :Correct Answer They are easy to
administer , They give certainty to the buyer who knows from the start, amount he
has to pay for the goods/services. , They protect buyer from possible financial
risks from price escalations Your Answer They are easy to administer , They give
certainty to the buyer who knows from the start, amount he has to pay for the
goods/services. , They protect buyer from possible financial risks from price
escalations Select The Blank Question is ________. Correct Answer Your Answer

Originating department of daily material receipt report Receiving store Receiving


store

Select The Blank Question ________ is the arrangement of items into groups
according to a pre determined pattern. Correct Answer Classification Your Answer
Classification Multiple Choice Multiple Answer Question Main information in the
bill of material is :Correct Answer Part no. , Material specification , Quantity
per assembly Your Answer Part no. , Material specification , Quantity per assembly
Match The Following Question Correct Answer

Your Answer Labour cost

LC Labour cost as considered at the time of contract as considered at the time of


contract MA MC

Actual material cost as on date. Actual material cost as on date. Material cost as
considered at the time of contract Page 38 Material cost
Material Management_10 as considered at the time of contract LA Actual labour cost
as on date Actual labour cost as on date

Multiple Choice Single Answer Question Heat is :Correct Answer An physical agent
Your Answer An physical agent Multiple Choice Single Answer Question A formal
request to the purchase department, by the indentor to procure the items mentioned
therein and within the indicated time schedule is :Correct Answer Purchase indent
Your Answer Purchase indent True/False Question Coal and coke gas used for power
generation and process heating are direct materials. Correct Answer False Your
Answer True Select The Blank Question In a contract of sale by description the
goods sold must be of ________ quality. Correct Answer Merchantable Your Answer
Merchantable True/False Question over rate changes. Correct Answer Your Answer

Annual total cost remain constant though stock-turn False False

Multiple Choice Multiple Answer Page 39


Question Correct Answer Your Answer

Material Management_10 Obsolescence cost is :Due stock on hand , Part No. / Name
Due stock on hand , Cause of the event , Number of turns

True/False Question Single tender system is used when there is only one supplier
of the item. Correct Answer True Your Answer True Select The Blank Question
________. Correct Answer Your Answer

In traditional purchasing, quality is confirmed On receipt On receipt

LIST OF ATTEMPTED QUESTIONS AND ANSWERS True/False Question place inside store.
Correct Answer Your Answer

Bulky items impervious to weather is kept at very safe False False

Select The Blank Question Petroleum product imports are channealised


through________. Correct Answer Indian oil corporation Your Answer Indian oil
corporation Multiple Choice Single Answer Question Procurement by more than one
firm by pooling their requirements is :Correct Answer Cooperative buying Your
Answer Cooperative buying Page 40
Material Management_10 Multiple Choice Single Answer Question For the inspection
of special Cutting tools which department is responsible? Correct Answer Planning
department & inspection department Your Answer Maintenance department Match The
Following Question Correct Answer Vendor rating

Your Answer Right source

Right source

Replenishment method

Right timeRight time Right price

Competitive bidding Right price EOQ Right quantity

Right quantity

Multiple Choice Single Answer Question The cost incurred in providing adequate
insurance cover to the materials in transit and in storage is Correct Answer
Insurance cost Your Answer Insurance cost Multiple Choice Multiple Answer Question
Import transactions are subject to following additional laws compared to
procurement from sources within the country as :Correct Answer Import trade
control act ®ulation , Custom act , Central excise Rules 2002 Your Answer Import
trade control act ®ulation , Custom act , Trade policy act 2000 True/False
Question Projects are usually subjected to uncertainty & often delay takes place
in completion of projects which results in cost over runs. Correct Answer True
Page 41
Your Answer True/False Question Correct Answer Your Answer

Material Management_10 True

Contract whose object is not lawful are not void. False False

True/False Question Shortage chasing is intended to remind the supplier of the due
date and obtain advance information of expected delays. Correct Answer False Your
Answer False Multiple Choice Multiple Answer Question Optimal purchase quantity
comprises :Correct Answer Annual inventory carrying cost , Annual procurement cost
Your Answer Annual inventory carrying cost , Annual procurement cost , Set-up cost
Multiple Choice Multiple Answer Question Steel almirahs are used for storage of
:Correct Answer Expensive items , Scarce items Your Answer Expensive items ,
Scarce items , High risk materials Multiple Choice Multiple Answer Question Some
of the benefits if materials are supplied by the buyer are :Correct Answer The
supplies of goods are guaranteed especially during the periods of shortages. , The
frequent requests for the price revisions are avoided , The buyer is sure of the
quality of materials. Your Answer The buyer is sure of the quality of materials. ,
The frequent requests for the price revisions are avoided , The unnecessary profit
on materials are added by the suppliers. Multiple Choice Multiple Answer Page 42
Question follow up :Correct Answer Your Answer True/False Question Correct Answer
Your Answer

Material Management_10 The buyers are asked to adopt the following method for
Telephone , Letters , E-mail, telegram Telephone , Letters , E-mail, telegram

Stores is the "Safe Custody" for keeping materials True True

Multiple Choice Single Answer Question Prices of certain commodity may be fixed by
the government and thereby putting a restriction on both buyer and seller is
:Correct Answer Government restrictions Your Answer Government restrictions
Multiple Choice Multiple Answer Question A contract terminates under following
condition :Correct Answer Discharge by performance , Discharge by Release ,
Discharge by novation Your Answer Discharge by performance , Discharge by
Release , Discharge by novation Select The Blank Question ________ is followed in
public sector organizations to identify the lowest potential bidder. Correct
Answer Tender system Your Answer Tender system True/False Question The performance
of an equipment can not be verified on the spot if the equipment is not in
operation. Correct Answer False Your Answer True Match The Following Page 43
Material Management_10 Question Correct Answer Your Answer Speculative buying Bulk
purchasing Non perishable items

Capital purchasing Plant and machineryPlant and machinery Group purchasing Service
contract Hardware materials Bulk purchasing Typewriters Hardware materials

True/False Question ground. Correct Answer Your Answer

Metals should be stored at least 15-20 cm above the True True

Multiple Choice Multiple Answer Question Costs involved in materials management


are Correct Answer Basic cost of materials , Government tax and levies , Ordering
cost Your Answer Basic cost of materials , Ordering cost , Overhead Select The
Blank Question ________ of the department refers to the placement of the
department in the structure of the company. Correct Answer Status Your Answer
Location True/False Question Correct Answer Your Answer

Value analysis is the cost reduction technique. True True

Multiple Choice Multiple Answer Question For large engineering firms main store
could be sub divided into :Page 44
Correct Answer item store Your Answer part store

Material Management_10 Finished part store , Raw material store , Semi finished
Raw material store , Semi finished item store , Finished

Multiple Choice Single Answer Question In project procurement what work is covered
in detailed engineering stage? Correct Answer Cross verification of technical
specifications & finalisation of commercial terms Your Answer Cross verification
of technical specifications & finalisation of commercial terms Select The Blank
Question Sub contracting decisions must be based on outcome of ________ analysis.
Correct Answer Cost benefit Your Answer Cost benefit Multiple Choice Multiple
Answer Question Disadvantages of forward buying are :Correct Answer Such a buying
may not serve entirely the needs of the production department , Price expectations
if not realised may result in major financial loss to the firm. , Large scale
obsolescence may result if design changes occur. Your Answer Price expectations if
not realised may result in major financial loss to the firm. , Large scale
obsolescence may result if design changes occur. Multiple Choice Single Answer
Question Who act as a link between company's financial department and supplier's
for timely payment? Correct Answer Purchase division Your Answer Purchase division
Multiple Choice Single Answer Question What is the meaning of stores layout? Page
45
Material Management_10 Correct Answer Physical arrangement of space for storage
material movement, office etc which should provide for most efficient receipt
storage & issue of material Your Answer Physical arrangement of space for storage
material movement, office etc which should provide for most efficient receipt
storage & issue of material True/False Question high. Correct Answer Your Answer

If item is manufactured in small quantities, set-up cost is True True

Select The Blank Question ________is suitable for procurement from non-profit
making organization. Correct Answer Cost plus zero fee Your Answer Fixed price
agreements with escalation. Select The Blank Question Correct Answer Your Answer

________ reduce problems of material planning. Reduction in lead time Reduction in


lead time

Multiple Choice Single Answer Question JIT aims at :Correct Answer Reduction in
non-value added activities Your Answer Reduction in non-value added activities
Multiple Choice Multiple Answer Question Complaints concerning should be made in
such a way that negative reactions are avoided such as :Correct Answer Delivery
failures , Rejection , Shortages Your Answer Delivery failures , Rejection ,
Shortages Multiple Choice Single Answer Page 46
Question Correct Answer Your Answer

Material Management_10 Internal factor influencing materials planning:Procurement


lead times Procurement lead times

Multiple Choice Single Answer Question The cost incurred in movement of materials
from suppliers works to buyer's works is Correct Answer Freight cost Your Answer
Freight cost True/False Question periodical basis. Correct Answer Your Answer
Select The Blank Question Correct Answer Your Answer

Supplier's delivery ratings should be communicated on True True

When the costs are balanced, total cost is ________. Minimum Fixed

Multiple Choice Single Answer Question The process of procurement of raw material,
wip, finished goods, jigs, fixtures and other tools and equipments which are
required for the operation and maintenance of a manufacturing plant is known as
Correct Answer Purchasing Your Answer Store keeping Multiple Choice Single Answer
Question Mechanical tests are performed to :Correct Answer Ascertain the strength
of materials Your Answer Ascertain the strength of materials Multiple Choice
Single Answer Question Set-up cost means :Page 47
Material Management_10 Correct Answer Cost incurred to replenish the stock of item
manufactured at home plant Your Answer Cost incurred to replenish the stock of
item manufactured at home plant Multiple Choice Single Answer Question The main
responsibility of inventory control division is :Correct Answer Fixing inventory
levels Your Answer Fixing inventory levels Multiple Choice Multiple Answer
Question Special stores are created where :Correct Answer Material need to be held
under the control of the bank , Material need to be held for perishable items ,
Material need to be held for explosive & inflammable items Your Answer Material
need to be held under the control of the bank , Material need to be held for
perishable items , Material need to be held for explosive & inflammable items
Select The Blank Question Correct Answer Your Answer Select The Blank Question
________. Correct Answer Your Answer

________ is a fundamental form of economical value. Esteem value Cost value

Discrepancies arising out of theft are tends to Profit & Loss a/c Profit & Loss
a/c

Multiple Choice Single Answer Question What is Earnest money? Correct Answer Fixed
amount collected along with Tender Your Answer Fixed amount collected along with
Tender Page 48
MATERIALS MANAGEMENT 3Rd semester (Operations)
Multiple Choice Single Answer Question: What is Earnest money? Correct Answer
Fixed amount collected along with Tender Your Answer Money received from Trading
True/False Question: In contract one cannot buy from or sell goods to himself.
Correct Answer True Your Answer False Multiple Choice Multiple Answer Question:
Forward buying is best suited for :Correct Answer Items which have steady and
regular consumption , Basic materials such as coal, steel, coke etc. , Seasonal
items Your Answer Perishable items , Items which have steady and regular
consumption , Basic materials such as coal, steel, coke etc. , Seasonal items
Multiple Choice Single Answer Question: Additional concession given by the seller
in non fixed price items are industry wise fixed and hence the seller is not in a
position to give any concession is called as :Correct Answer Concealed discount
Your Answer Trade discount Multiple Choice Multiple Answer Question: Application
for an import license must be signed from :Correct Answer Proprietor , Partner of
firm , Person duly authorized by board of directors of company Your Answer
Proprietor , Partner of firm , Person permitted by custom office , Person duly
authorized by board of directors of company True/False Question: Select The Blank
Question: ________ refers to the procurement of the requirements of all Small
parcels, Samples, gifts which are received from other departments of the firm by a
central purchase organization. Correct Answer Centralisation Your Answer
Centralisation Multiple Choice Multiple Answer Question: Goods receipt note also
called as :Correct Answer Goods inward note , Receipt cum inspection advice ,
Material inward note Your Answer Receipt cum inspection advice , Material inward
note , Discrepancy note. , Goods inward note Cost reduction Annual savings Annual
savings Codification index Measurement of cost improvement Part of stores function
Select The Blank Question: Stock-out is nothing but ________. Correct Answer Stock
get depleted before receipt Your Answer Organisational failure Multiple Choice
Multiple Answer Question: The registration of the firm may be cancelled and its
name may be True/False Question: Safety stock forms a fixed portion of
inventories. Correct Answer True Your Answer True Select The Blank Question:
________store stocks material hypothecated with banks & to stock excisable goods.
Correct Answer Bonded Your Answer Inward True/False Question: and is compensate
the supplier for justified cost increases on account of changes in price of raw
material, Government. levies, power etc. at the time of dispatch is ________.
Correct Answer Fixed price agreements with escalation. Your Answer Cost plus
percentage of cost. Multiple Choice Multiple Answer Question: Purchasing and
procurement cost reduction is possible through :Correct Answer Blanket orders ,
Green purchasing , System contracting Your Answer Blanket orders , Green
purchasing , System contracting , Local purchasing

Turnover discount is usually related to the annual business

paid in the form of credit note at the end of the year. Correct Answer True Your
Answer True

countries provisions of import policy & customs not applied on them. Correct
Answer False Your Answer False Match The Following Question: Correct Answer Your
Answer Good evaluation system Identification of weak spots Customer satisfaction
Supply chain management Customer satisfaction Identification of weak spots

Select The Blank Question: A combination of fixed price with a clause to increase
price to

Page no 1 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
removed from the list for following reasons :Correct Answer If the firm fails to
execute contract satisfactorily. , If the firm fails to furnish income tax
clearance certificate as required under the staff , Machine break-down rules. , If
the firm runs into loss for 2 consecutive years any time after the first
registration. Your Answer If the firm is not declared insolvent , If the firm
fails to execute contract satisfactorily. , If the firm fails to furnish income
tax Exchange value Tradable product Production cost clearance certificate as
required under the rules. , If the firm runs into loss Unnecessary cost Lack of
standardization Lack of standardization for 2 consecutive years any time after the
first registration. Value analysis Motivation to employees Value analysis Select
The Blank Question: ________management can assist the procast of standardization.
Correct Answer Materials Your Answer Materials Select The Blank Question:
________is reimbursement of actual costs plus fixed fee. Correct Answer Cost plus
fixed fee Your Answer Fixed price agreements with escalation. Multiple Choice
Single Answer Question: Climatic & environmental agent is :Correct Answer
Temperature Your Answer Temperature Select The Blank Question: ________clause
should be inserted in the purchase order of items critical to project to induce
supplier for early completion of the orders. Correct Answer Bonus Your Answer
Bonus Multiple Choice Single Answer Question: Mechanical tests are performed to
:Correct Answer Ascertain the strength of materials Your Answer Ascertain the
quality of materials Multiple Choice Single Answer Question: What is the
identification & location of stock in store? Correct Answer Formulating & updating
a system of stores and coding to items which should ensure efficient
identification & location of goods. Your Answer Formulating & updating a system of
stores and coding to items which should ensure efficient identification & location
of goods. True/False Question: adversarial Match The Following Question: Correct
Answer Your Answer New design introduction Value analysis Tradable product
Question: Stock-out is due to :Correct Answer Unusual high demands , Delay in
deliveries Your Answer Unusual high demands , Delay in deliveries , Attitude of
the

True/False Question: currently

Cost of capacity which may be rendered idle if the item

being manufactured in purchased needs to be added to the cost to buy. Correct


Answer True Your Answer True Multiple Choice Multiple Answer Question: The sub
system of numerical system involves following :Correct Answer Decimal code , Block
code system , Sequential code Your Answer Sequential code , Decimal code , Binary
code , Block code system Multiple Choice Multiple Answer Question: A contract
terminates under following condition :Correct Answer Discharge by performance ,
Discharge by Release , Discharge by novation Your Answer Discharge by
performance , Discharge by Release , Discharge by Disability , Discharge by
novation Multiple Choice Single Answer Question: Instantaneous replenishment means
:Correct Answer Quantity manufactured as per Work-Order & delivered to stores in
full Your Answer Quantity manufactured is more than Work-Order Multiple Choice
Single Answer Question: Machinery spares does not include :Correct Answer Milling
cutters Your Answer Milling cutters Multiple Choice Single Answer Question: Higher
price is usually charged when the quantity required is small. Bigger quantities on
the other hand give the buyer a leverage to negotiate for better price is :Correct
Answer Quantity requirements

Training of vendors in JIT concepts brings an end to the

relationships. Correct Answer True Your Answer False Multiple Choice Multiple
Answer
Page no 2 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
Your Answer Quantity requirements True/False Question: Surplus items are listed
out in descending order of their value. Correct Answer True Your Answer True
Select The Blank Question: ________ reduce problems of material planning. Correct
Answer Reduction in lead time Your Answer Reduction in lead time True/False
Question: cost Your Answer Basic cost of materials , Government tax and levies ,
Ordering cost , Overhead Multiple Choice Multiple Answer Question:
Discolourisation of soaps is due to :Correct Answer Exposure to light , Moisture
Your Answer Exposure to light , Moisture , Use of excess chemicals while
manufacturing , Keeping in cold Ex-works means sale is made on rail/truck at the
station of Multiple Choice Single Answer Question: Stock taking is the
responsibility of :Correct Answer Stores Your Answer Stores Multiple Choice
Multiple Answer Question: Material intimation note serves as :Correct Answer
Indentor , Purchase department Your Answer Indentor , Purchase department , Stores
staff , Entire factory Multiple Choice Single Answer Question: Which contract does
not specify the quantity but the contractor is bound to accept any order which may
be placed on him during the contract period? Correct Answer Rate contracts Your
Answer Running contracts True/False Question:

dispatch. Correct Answer False Your Answer True Select The Blank Question: Indian
railways carry almost ________ goods & passenger traffic. Correct Answer 0.75 Your
Answer 0.8 Multiple Choice Single Answer Question: Issue of stock is :Correct
Answer Process of reacting by stores Your Answer Important function of stores
Multiple Choice Multiple Answer Question: Typical examples of direct materials are
:Correct Answer Cloth in the manufacture of garment , Wood in the manufacture of
furniture , Fruits in a canning industry Your Answer Cloth in the manufacture of
garment , Wood in the manufacture of furniture , Fruits in a canning industry ,
Coolants used in machines Select The Blank Question: Cost of Stock-taking in
Annual method is ________. Correct Answer Relatively less Your Answer Very High
Multiple Choice Single Answer Question: The point of transfer of ownership rights
from seller to buyer is :Correct Answer Place of delivery Your Answer Place of
delivery True/False Question: published

Annual total cost remain constant though stock-turn over rate

changes. Correct Answer False Your Answer False Select The Blank Question: JIT is
________ Correct Answer Continuous improvement Your Answer Technique

LIST OF ATTEMPTED QUESTION: S AND ANSWERS

The trade discount is not allowed as a percentage of

Multiple Choice Single Answer Question: The method used for making purchases of
proprietary items is :Correct Answer Single tender Your Answer Limited tender

price. Correct Answer False Your Answer False Multiple Choice Multiple Answer
Question: Costs involved in materials management are Correct Answer Basic cost of
materials , Government tax and levies , Ordering

Multiple Choice Single Answer Question: Cent per cent inspection is done for
:Correct Answer Functionally critical parts Your Answer Seasonal items

Select The Blank Question: Lower the cycle time, lower is ________

Page no 3 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
Correct Answer Inventory Your Answer Cost Multiple Choice Single Answer Question:
In MRP system :Correct Answer Item demand is dependent Your Answer There is no
stock out

Select The Blank Question: ________ reduce problems of material planning. Correct
Answer Reduction in lead time Your Answer Increase in demand

Multiple Choice Multiple Answer Question: Contents of redundancy report are


:Correct Answer Item code , Stock on hand Your Answer Item code , Stock on hand ,
Number of Reviews

True/False Question: supplier of

Single tender system is used when there is only one

the item. Correct Answer True Your Answer True

Multiple Choice Single Answer Question: The main responsibility of inventory


control division is :Correct Answer Fixing inventory levels Your Answer Offering
materials to Q.C. for verification of quality.

Multiple Choice Multiple Answer Question: Advantages of fixed price agreements are
:Correct Answer They are easy to administer , They give certainty to the buyer who
knows from the start, amount he has to pay for the goods/services. ,

Select The Blank Question: In order to make purchasing effective and to resolve
the allied problems, there is ________ under the directorate. Correct Answer
Planning and development wing Your Answer Planning and development wing

They protect buyer from possible financial risks from price escalations Your
Answer They are easy to administer , They give certainty to the buyer who knows
from the start, amount he has to pay for the goods/services. , They protect buyer
from possible financial risks from price escalations

True/False Question: No restrictions are on rail transport. Correct Answer True


Your Answer False

Select The Blank Question: Function which do not contribute to functional value is
called as ________. Correct Answer Auxiliary function Your Answer Relative
function

Multiple Choice Multiple Answer Question: In F.O.R. contract seller is responsible


for :Correct Answer Arranging for movement of goods to the transporter's godown ,
Safe loading on into the vehicle , Keeping the material in deliverable state Your
Answer Paying for the local transport , Arranging for movement of goods to the
transporter's godown , Safe loading on into the vehicle

Select The Blank Question: ________ is the arrangement of items into groups
according to a pre determined pattern. Correct Answer Classification Your Answer
Classification

True/False Question: Consignor & Consignee's name is must for every transport
mode. Correct Answer True Your Answer True

Select The Blank Question: Conformance to ________ is decided on the basis of


tests and trial runs. Correct Answer Performance Your Answer Materials
specification
Multiple Choice Single Answer Question: Which of the following is not the external
factor influencing materials planning? Correct Answer Corporate objective Your
Answer Corporate objective

Multiple Choice Multiple Answer Question: Salient features of the working of the
price panel are as under :-

Page no 4 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
Correct Answer Usage value above which the panel is to approve of the price is
specified. , Vendor development department is required to give cost break up to
the secretary of the price panel , Members of the panel meet to scrutinize and
discuss the cost aspects. Your Answer Usage value above which the panel is to
approve of the price is specified. , Vendor development department is required to
give cost break up to the secretary of the price panel , Members of the panel meet
to scrutinize and discuss the cost aspects. Select The Blank Question: Systematic
________of stores is the key to its efficient operation. Correct Answer Layout
Your Answer Layout problems which may be encountered in future. , To make optimum
utilization of available resources , To provide the enterprise a competitive edge.
Your Answer visualize To improve capability of purchase department to

True/False Question: safety

Lead time information is required for determination of

stock. Correct Answer False Your Answer True

Multiple Choice Single Answer Question: A higher price is usually demanded for the
critical items since buyers have lesser options available compared to other items
where many alternative sources are available is :Correct Answer Quality
requirements Your Answer Quality requirements

Multiple Choice Single Answer Question: Annual ICC is formulated as :Correct


Answer 1/2 q x Cu x I Your Answer [ q x Cu x i ] 1/2

Multiple Choice Single Answer Question: Good buyer -seller relations provide a
good ground for negotiation while strained relations make the supplier quote
higher is :Correct Answer Buyer seller relationships Your Answer Demand and supply
condition True/False Question: delay takes Projects are usually subjected to
uncertainty & often

Multiple Choice Single Answer Question: Secondary function :Correct Answer Do not
prevent the product from primary function Your Answer Prevent the product from
primary function

place in completion of projects which results in cost over runs. Correct Answer
True Your Answer True

Multiple Choice Multiple Answer Question: Material Gate-Pass includes :Correct


Answer Description of item , Quantity Your Answer Description of item , Quantity ,
Name of the transporter

Multiple Choice Multiple Answer Question: Optimal purchase quantity comprises


:Correct Answer Annual inventory carrying cost , Annual procurement cost Your
Answer Annual inventory carrying cost , Annual procurement cost , Basic cost of an
item

True/False Question: Negotiation should end up with an unhappy supplier. Correct


Answer False Your Answer False

Match The Following Question: Correct Answer Rodents Fumigation of stores

Your Answer Chemical treatment

Multiple Choice Multiple Answer Question: Objectives of material research are


:Correct Answer To improve capability of purchase department to visualize problems
which may be encountered in future. , To make optimum utilization of available
resources , To provide the enterprise a competitive edge.

IS 1644 Personal hazard, fire safety of buildings Personal hazard, fire safety of
buildings Fungi & white ants Fungicides Fungicides Chemical treatment

Daily closing stock Key movement register

Page no 5 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
Multiple Choice Multiple Answer Question: The responsibilities of purchase
department includes :Correct Answer Locating supplier , Image building , Pre
delivery follow up and shortage chasing Your Answer Locating supplier ,
Maintaining records of shortages , Pre delivery follow up and shortage chasing
smallest size to be made, then largest size to be made and then the total no. of
sizes to be made. Correct Answer True Your Answer True

Select The Blank Question: Wrapping materials are________ materials. Correct


Answer Packaging Your Answer Packaging

Multiple Choice Multiple Answer Question: Economic disposal of scrap means


:Correct Answer Use within the organisation , Auction Your Answer Auction ,
Disposal at normal price , Disposal at profitable price

Multiple Choice Single Answer Question: Limit gauges are used to verify :Correct
Answer Whether the product is within the specification Your Answer Measuring
instruments

Multiple Choice Multiple Answer Question: The four main wings of DGS & D includes
the following :Correct Answer The supplies wing , The inspection wing , The
disposal wing Your Answer wing

The supplies wing , The inspection wing , The control

Select The Blank Question: Probability theory ensures ________. Correct Answer
Degree of confidence in acceptance of quality Your Answer Degree of confidence in
acceptance of quality

Select The Blank Question: Documents used in receiving materials are of ________
Correct Answer Four types Your Answer Four types

Match The Following Question: Correct Answer Speculative buying Bulk purchasing

Your Answer Bulk purchasing Non perishable items with a budgeted price for the
product which is much lower than the supplier's quoted price. Correct Answer
Bogies Your Answer Bogies Select The Blank Question: The buyer, while using
________ tactic, may present the supplier

Capital purchasing Plant and machinery

Group purchasing Hardware materials Hardware materials Service contract


Typewriters Plant and machinery

True/False Question: Issue of stock is the process of reacting by stores


management. Correct Answer True Your Answer True

Multiple Choice Single Answer Question: Capacity cost means :Correct Answer Cost
of idle capacity Your Answer Cost of capacity hired

Multiple Choice Multiple Answer Question: Internal lead time can be reduced
:Correct Answer By selectively delegating the powers , By developing local vendor
Your Answer work , By controlling wastage

Multiple Choice Multiple Answer Question: A contract is discharged if it is


impossible to perform under following causes :Correct Answer Death of promisee in
a contract , Change in legislation , Change in circumstances under which the
contract was entered into. Your Answer Death of promisee in a contract , Change in
legislation , Change in circumstances under which the contract was entered into.

By selectively delegating the powers , By better paper-

True/False Question: decide first the

A company wishing to use preferred numbers must Multiple Choice Single Answer
Question: In instantaneous replenishment system :Correct Answer Item consumption
demand rate is constant

Page no 6 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
Your Answer Item consumption demand rate is constant Codification index
Measurement of cost improvement Part of stores function True/False Question:
Maintenance and repair coLIST OF ATTEMPTED QUESTION: S AND ANSWERS

Select The Blank Question: A combination of fixed price with a clause to increase
price to compensate the supplier for justified cost increases on account of
changes in price of raw material, Government. levies, power etc. at the time of
dispatch is ________. Correct Answer Fixed price agreements with escalation. Your
Answer Cost plus percentage of cost. Multiple Choice Multiple Answer Question:
Purchasing and procurement cost reduction is possible through :Correct Answer
Blanket orders , Green purchasing , System contracting Your Answer Blanket
orders , Green purchasing , System contracting , Local purchasing

Multiple Choice Single Answer Question: What is Earnest money? Correct Answer
Fixed amount collected along with Tender Your Answer Money received from Trading
True/False Question: In contract one cannot buy from or sell goods to himself.
Correct Answer True Your Answer False Multiple Choice Multiple Answer Question:
Forward buying is best suited for :Correct Answer Items which have steady and
regular consumption , Basic materials such as coal, steel, coke etc. , Seasonal
items Your Answer Perishable items , Items which have steady and regular
consumption , Basic materials such as coal, steel, coke etc. , Seasonal items
Multiple Choice Single Answer Question: Additional concession given by the seller
in non fixed price items are industry wise fixed and hence the seller is not in a
position to give any concession is called as :Correct Answer Concealed discount
Your Answer Trade discount Multiple Choice Multiple Answer Question: Application
for an import license must be signed from :Correct Answer Proprietor , Partner of
firm , Person duly authorized by board of directors of company Your Answer
Proprietor , Partner of firm , Person permitted by custom office , Person duly
authorized by board of directors of company True/False Question:

True/False Question: Safety stock forms a fixed portion of inventories. Correct


Answer True Your Answer True Select The Blank Question: ________store stocks
material hypothecated with banks & to stock excisable goods. Correct Answer Bonded
Your Answer Inward True/False Question: and is

Turnover discount is usually related to the annual business

paid in the form of credit note at the end of the year. Correct Answer True Your
Answer True Select The Blank Question: ________ refers to the procurement of the
requirements of all

Small parcels, Samples, gifts which are received from other departments of the
firm by a central purchase organization. Correct Answer Centralisation Your Answer
Centralisation Multiple Choice Multiple Answer Question: Goods receipt note also
called as :Correct Answer Goods inward note , Receipt cum inspection advice ,
Material inward note Your Answer Receipt cum inspection advice , Material inward
note , Discrepancy note. , Goods inward note

countries provisions of import policy & customs not applied on them. Correct
Answer False Your Answer False Match The Following Question: Correct Answer Your
Answer Good evaluation system Identification of weak spots Customer satisfaction
Supply chain management Customer satisfaction Identification of weak spots Cost
reduction Annual savings Annual savings

Page no 7 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
Select The Blank Question: Stock-out is nothing but ________. Correct Answer Stock
get depleted before receipt Your Answer Organisational failure Multiple Choice
Multiple Answer Question: The registration of the firm may be cancelled and its
name may be removed from the list for following reasons :Correct Answer If the
firm fails to execute contract satisfactorily. , If the firm fails to furnish
income tax clearance certificate as required under the staff , Machine break-down
rules. , If the firm runs into loss for 2 consecutive years any time after the
first registration. Your Answer If the firm is not declared insolvent , If the
firm fails to execute contract satisfactorily. , If the firm fails to furnish
income tax Exchange value Tradable product Production cost clearance certificate
as required under the rules. , If the firm runs into loss Unnecessary cost Lack of
standardization Lack of standardization for 2 consecutive years any time after the
first registration. Value analysis Motivation to employees Value analysis Select
The Blank Question: ________management can assist the procast of standardization.
Correct Answer Materials Your Answer Materials Select The Blank Question:
________is reimbursement of actual costs plus fixed fee. Correct Answer Cost plus
fixed fee Your Answer Fixed price agreements with escalation. Multiple Choice
Single Answer Question: Climatic & environmental agent is :Correct Answer
Temperature Your Answer Temperature Select The Blank Question: ________clause
should be inserted in the purchase order of items critical to project to induce
supplier for early completion of the orders. Correct Answer Bonus Your Answer
Bonus Multiple Choice Single Answer Question: Mechanical tests are performed to
:Correct Answer Ascertain the strength of materials Your Answer Ascertain the
quality of materials Multiple Choice Single Answer Question: What is the
identification & location of stock in store? Correct Answer Formulating & updating
a system of stores and coding to items which should ensure efficient
identification & location of goods. Your Answer Formulating & updating a system of
stores and coding to items which should ensure efficient identification & location
of goods. Match The Following Question: Correct Answer Your Answer New design
introduction Value analysis Tradable product True/False Question: adversarial
Training of vendors in JIT concepts brings an end to the

relationships. Correct Answer True Your Answer False Multiple Choice Multiple
Answer Question: Stock-out is due to :Correct Answer Unusual high demands , Delay
in deliveries Your Answer Unusual high demands , Delay in deliveries , Attitude of
the

True/False Question: currently

Cost of capacity which may be rendered idle if the item

being manufactured in purchased needs to be added to the cost to buy. Correct


Answer True Your Answer True Multiple Choice Multiple Answer Question: The sub
system of numerical system involves following :Correct Answer Decimal code , Block
code system , Sequential code Your Answer Sequential code , Decimal code , Binary
code , Block code system Multiple Choice Multiple Answer Question: A contract
terminates under following condition :Correct Answer Discharge by performance ,
Discharge by Release , Discharge by novation Your Answer Discharge by
performance , Discharge by Release , Discharge by Disability , Discharge by
novation Multiple Choice Single Answer Question: Instantaneous replenishment means
:Correct Answer Quantity manufactured as per Work-Order & delivered to stores in
full Your Answer Quantity manufactured is more than Work-Order Multiple Choice
Single Answer Question: Machinery spares does not include :Correct Answer Milling
cutters Your Answer Milling cutters

Page no 8 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
Multiple Choice Single Answer Question: Higher price is usually charged when the
quantity required is small. Bigger quantities on the other hand give the buyer a
leverage to negotiate for better price is :Correct Answer Quantity requirements
Your Answer Quantity requirements True/False Question: Surplus items are listed
out in descending order of their value. Correct Answer True Your Answer True
Select The Blank Question: ________ reduce problems of material planning. Correct
Answer Reduction in lead time Your Answer Reduction in lead time True/False
Question: price. Correct Answer False Your Answer False Multiple Choice Multiple
Answer Question: Costs involved in materials management are Correct Answer Basic
cost of materials , Government tax and levies , Ordering cost Your Answer Basic
cost of materials , Government tax and levies , Ordering cost , Overhead Multiple
Choice Multiple Answer Question: Discolourisation of soaps is due to :Correct
Answer Exposure to light , Moisture Your Answer Exposure to light , Moisture , Use
of excess chemicals while manufacturing , Keeping in cold Ex-works means sale is
made on rail/truck at the station of Multiple Choice Single Answer Question: Stock
taking is the responsibility of :Correct Answer Stores Your Answer Stores Multiple
Choice Multiple Answer Question: Material intimation note serves as :Correct
Answer Indentor , Purchase department Your Answer Indentor , Purchase department ,
Stores staff , Entire factory Multiple Choice Single Answer Question: Which
contract does not specify the quantity but the contractor is bound to accept any
order which may be placed on him during the contract period? Correct Answer Rate
contracts Your Answer Running contracts True/False Question:

dispatch. Correct Answer False Your Answer True Select The Blank Question: Indian
railways carry almost ________ goods & passenger traffic. Correct Answer 0.75 Your
Answer 0.8 Multiple Choice Single Answer Question: Issue of stock is :Correct
Answer Process of reacting by stores Your Answer Important function of stores
Multiple Choice Multiple Answer Question: Typical examples of direct materials are
:Correct Answer Cloth in the manufacture of garment , Wood in the manufacture of
furniture , Fruits in a canning industry Your Answer Cloth in the manufacture of
garment , Wood in the manufacture of furniture , Fruits in a canning industry ,
Coolants used in machines Select The Blank Question: Cost of Stock-taking in
Annual method is ________. Correct Answer Relatively less Your Answer Very High
Multiple Choice Single Answer Question: The point of transfer of ownership rights
from seller to buyer is :Correct Answer Place of delivery Your Answer Place of
delivery True/False Question: published

Annual total cost remain constant though stock-turn over rate

changes. Correct Answer False Your Answer False Select The Blank Question: JIT is
________ Correct Answer Continuous improvement Your Answer Technique sts in used
equipments are relatively higher. Correct Answer True Your Answer True Select The
Blank Question: Conformance to ________ is checked against component drawings.
Correct Answer Dimensions Your Answer Dimensions

The trade discount is not allowed as a percentage of

Page no 9 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
Multiple Choice Single Answer Question: The inventories which refer to the
maintenance, repair and operation supplies which are consumed during process of
manufacturing but do not become part of the product is :Correct Answer MRO
inventories Your Answer MRO inventories Multiple Choice Single Answer Question:
Pending purchases indent report :Correct Answer Highlights indents yet to be
converted in to purchase-orders Your Answer orders Import substitution in reality
should be looked upon as Multiple Choice Multiple Answer Question: Correct issues
must have :Correct Answer Written requisitions , Authorized requisitions Your
Answer Written requisitions , Authorized requisitions , Name of requisitor
True/False Question: Deterioration & Obsolescence cost are similar. Correct Answer
False Your Answer True Question: Black bituminous paint should be applied to
rubber parts. Correct Answer False Your Answer False

Highlights indents yet to be converted in to purchase-

True/False Question: "Import

avoidance" Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question: The following are the actions would help
to improve effectiveness of materials planning :Correct Answer Accurate
forecasting , Computerization , Shorter materials plan period Your Answer Accurate
forecasting , Computerization , Increase in lead time

Select The Blank Question: Customs duty is charged on the imported goods as per
________. Correct Answer Customs tariff rules Your Answer Customs tariff rules

Multiple Choice Multiple Answer Question: In a contract buyer has right to


:Correct Answer Examine the goods , Reject the goods delivered in wrong quantity ,
Reject non conforming goods Your Answer Examine the goods , Reject the goods
delivered in wrong quantity , Sue for interest of buyer

Select The Blank Question: Systematic, formal and continuous analysis of all
factors affect ________ management function is known as Materials research.
Correct Answer Materials Your Answer Materials

Select The Blank Question: ________ of the department refers to the placement of
the department in the structure of the company. Correct Answer Status Your Answer
Location

True/False Question: widen

OEM discount is given by the supplier with a view to

customer's base. Correct Answer True Your Answer False

True/False Question: procedures and

Multiple Choice Single Answer Question: A buyer gives wrong idea to his supplier
about his requirements Purchasing policies are implemented by framing or show a
fictitious figure to get some price discount is called as :Correct Answer
Misrepresentation of facts Your Answer Misrepresentation of facts

rules. Correct Answer True Your Answer True

True/False
Multiple Choice Multiple Answer Question: Purchasing and procurement cost
reduction is possible through :Correct Answer Blanket orders , Green purchasing ,
System contracting

Page no 10 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
Your Answer Blanket orders , Green purchasing , System contracting DN Select The
Blank Question: ________ department in almost all companies is the biggest
spending department and the custodian of company's purse. Correct Answer
Purchasing Your Answer Purchasing Discrepancy note. Discrepancy note.

Multiple Choice Single Answer Question: Traffic division is concerned with


:Correct Answer Arrangement of eco. Transportation of incoming and outgoing
materials Your Answer Arrangement of eco. Transportation of incoming and outgoing
materials

Select The Blank Question: ________ find their use in identification of raw
materials, lubricants, pipelines etc. Correct Answer Colour codes Your Answer
Colour codes

Multiple Choice Single Answer Question: Issue of stock is :Correct Answer Process
of reacting by stores Your Answer Process of reacting by stores

Select The Blank Question: ________ is a complex combination of men, machines,


materials and tools. Correct Answer Manufacturing Your Answer Operation

True/False Question: Cancellation of orders on flimsy ground is unethical. Correct


Answer True Your Answer True

Select The Blank Question: Systematic ________of stores is the key to its
efficient Multiple Choice Single Answer Question: What is the meaning of
storekeeping? Correct Answer Physical storage of goods under custodianship in a
systematic manner Your Answer Physical storage of goods under custodianship in a
systematic manner operation. Correct Answer Layout Your Answer Layout

Multiple Choice Single Answer Question: Foreign trade is controlled by Government


for :Correct Answer Promoting export &controlling import Your Answer Promoting
export &controlling import

True/False Question: Value analysis is the cost reduction technique. Correct


Answer True Your Answer True

Multiple Choice Multiple Answer Question: In review system-optional


replenishment :Correct Answer Reorder level is fixed , Review period is fixed Your
Answer Review period is fixed , Reorder level is fixed

Multiple Choice Single Answer Question: Competitive price information must be


treated as confidential and should not be disclosed to the bidders with an
intention of allowing them to rebid is :Correct Answer Improprieties of bids Your
Answer Improprieties of bids

Multiple Choice Multiple Answer Question: The receiving stores copy is used by
it :Correct Answer To ensure that supplier effects supply of only items ordered on
him. , To ensure that supplier does not supply more than the quantity stipulated
in the purchase order. , To ensure that the supplier effect deliveries through the
mode of transport asked for by the buyer. Your Answer To ensure that supplier does
not supply more than the quantity stipulated in the purchase order.

Match The Following Question: Correct Answer JE PO GRN Journal Entries Purchase
order

Your Answer
Journal Entries Purchase order True/False

Goods receipt note Goods receipt note

Page no 11 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
Question: decide first the A company wishing to use preferred numbers must
Question: according to a ________ is the arrangement of items into groups

smallest size to be made, then largest size to be made and then the total no. of
sizes to be made. Correct Answer True Your Answer False

pre determined pattern. Correct Answer Classification Your Answer Classification

Multiple Choice Single Answer Question: Finished goods means :Correct Answer Goods
which are ready to ship Your Answer Goods which are ready to ship

Multiple Choice Multiple Answer Question: Main information in the bill of material
is :Correct Answer Part no. , Material specification , Quantity per assembly Your
Answer Part no. , Material specification , Quantity per assembly

Match The Following Question: Correct Answer LC

Your Answer

True/False Question: inventory on

Labour cost as considered at the time of contract Labour cost as

JIT purchasing is indirectly the activity of pushing considered at the time of


contract MA date. MC Actual material cost as on date. Actual material cost as on

the suppliers. Correct Answer True Your Answer True

Material cost as considered at the time of contract Material cost as

Multiple Choice Multiple Answer Question: Quantity discounts are offered when
:Correct Answer Buyer tempts to produce large quantity , Production is higher &
cost is less Your Answer Buyer tempts to produce large quantity , Production is
higher & cost is less

considered at the time of contract LA Actual labour cost as on date Actual labour
cost as on date

Multiple Choice Single Answer Question: Heat is :Correct Answer An physical agent
Your Answer An physical agent

Multiple Choice Multiple Answer Question: Advantages of fixed price agreements are
:Correct Answer They are easy to administer , They give certainty to the buyer who
knows from the start, amount he has to pay for the goods/services. , They protect
buyer from possible financial risks from price escalations Your Answer They are
easy to administer , They give certainty to the buyer who knows from the start,
amount he has to pay for the goods/services. , They protect buyer from possible
financial risks from price escalations

Multiple Choice Single Answer Question: A formal request to the purchase


department, by the indentor to procure the items mentioned therein and within the
indicated time schedule is :Correct Answer Purchase indent Your Answer Purchase
indent

True/False Question: process heating

Coal and coke gas used for power generation and


Select The Blank Question: Originating department of daily material receipt report
is ________. Correct Answer Receiving store Your Answer Receiving store

are direct materials. Correct Answer False Your Answer True

Select The Blank Question: In a contract of sale by description the goods sold
must be of ________ quality. Correct Answer Merchantable Your Answer Merchantable

Select The Blank

Page no 12 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
True/False Question: over rate Your Answer Annual total cost remain constant
though stock-turn True/False Question: Deterioration & Obsolescence cost are
similar. Correct Answer False Your Answer True True

changes. Correct Answer False Your Answer False

Multiple Choice Multiple Answer Question: Obsolescence cost is :Correct Answer Due
stock on hand , Part No. / Name Your Answer Due stock on hand , Cause of the event
, Number of turns

Select The Blank Question: Customs duty is charged on the imported goods as per
________. Correct Answer Customs tariff rules Your Answer Customs tariff rules

True/False Question: supplier of

Single tender system is used when there is only one

Multiple Choice Multiple Answer Question: In a contract buyer has right to


:Correct Answer Examine the goods , Reject the goods delivered in wrong quantity ,
Reject non conforming goods Your Answer Examine the goods , Reject the goods
delivered in wrong quantity , Sue for interest of buyer

the item. Correct Answer True Your Answer True

Select The Blank Question: In traditional purchasing, quality is confirmed


________. Correct Answer On receipt Your Answer On receipt

Select The Blank Question: ________ of the department refers to the placement of
the department in the structure of the company. Correct Answer Status Your Answer
Location

True/False Question: stores, purchase,

GRN is an important document between supplier,

accounts depts. Correct Answer True Your Answer True

True/False Question: procedures and

Purchasing policies are implemented by framing

Select The Blank Question: Conformance to ________ is checked against component


drawings. Correct Answer Dimensions Your Answer Dimensions

rules. Correct Answer True Your Answer True

Multiple Choice Single Answer Question: The inventories which refer to the
maintenance, repair and operation supplies which are consumed during process of
manufacturing but do not become part of the product is :Correct Answer MRO
inventories Your Answer MRO inventories

True/False Question: Black bituminous paint should be applied to rubber parts.


Correct Answer False Your Answer False

Multiple Choice Single Answer Question: Pending purchases indent report :Correct
Answer Highlights indents yet to be converted in to purchase-orders Your Answer
orders
Highlights indents yet to be converted in to purchase-

True/False Question: "Import

Import substitution in reality should be looked upon as Multiple Choice Multiple


Answer Question: Correct issues must have :Correct Answer Written requisitions ,
Authorized requisitions

avoidance" Correct Answer True

Page no 13 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
Your Answer requisitor Select The Blank Question: ________ is a complex
combination of men, machines, materials and tools. Correct Answer Manufacturing
Your Answer Operation Written requisitions , Authorized requisitions , Name of
Your Answer Colour codes

Multiple Choice Multiple Answer Question: The following are the actions would help
to improve effectiveness of materials planning :Correct Answer Accurate
forecasting , Computerization , Shorter materials plan period Your Answer Accurate
forecasting , Computerization , Increase in lead time

Multiple Choice Single Answer Question: What is the meaning of storekeeping?


Correct Answer Physical storage of goods under custodianship in a systematic
manner Your Answer Physical storage of goods under custodianship in a systematic
manner

Select The Blank Question: Systematic, formal and continuous analysis of all
factors affect ________ management function is known as Materials research.
Correct Answer Materials Your Answer Materials

True/False Question: widen

True/False Question: Value analysis is the cost reduction technique. Correct


Answer True Your Answer True

OEM discount is given by the supplier with a view to Multiple Choice Single Answer
Question: Competitive price information must be treated as confidential and should
not be disclosed to the bidders with an intention of allowing them to

customer's base. Correct Answer True Your Answer False

Multiple Choice Single Answer Question: A buyer gives wrong idea to his supplier
about his requirements or show a fictitious figure to get some price discount is
called as :Correct Answer Misrepresentation of facts Your Answer Misrepresentation
of facts

rebid is :Correct Answer Improprieties of bids Your Answer Improprieties of bids

Match The Following Question: Correct Answer JE Journal Entries Purchase order

Your Answer

Journal Entries Purchase order

Multiple Choice Multiple Answer Question: Purchasing and procurement cost


reduction is possible through :Correct Answer Blanket orders , Green purchasing ,
System contracting Your Answer Blanket orders , Green purchasing , System
contracting

PO GRN DN

Goods receipt note Goods receipt note Discrepancy note. Discrepancy note.

Select The Blank Question: ________ department in almost all companies is the
biggest spending department and the custodian of company's purse. Correct Answer
Purchasing Your Answer Purchasing

Multiple Choice Single Answer Question: Traffic division is concerned with


:Correct Answer Arrangement of eco. Transportation of incoming and outgoing
materials Your Answer Arrangement of eco. Transportation of incoming and outgoing
materials

Select The Blank Question: ________ find their use in identification of raw
materials, lubricants, pipelines etc. Correct Answer Colour codes

Multiple Choice Single Answer Question: Issue of stock is :-

Page no 14 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
Correct Answer Process of reacting by stores Your Answer Process of reacting by
stores Question: inventory on JIT purchasing is indirectly the activity of pushing

True/False Question: Cancellation of orders on flimsy ground is unethical. Correct


Answer True Your Answer True

the suppliers. Correct Answer True Your Answer True

Select The Blank Question: Systematic ________of stores is the key to its
efficient operation. Correct Answer Layout Your Answer Layout

Multiple Choice Multiple Answer Question: Quantity discounts are offered when
:Correct Answer Buyer tempts to produce large quantity , Production is higher &
cost is less Your Answer Buyer tempts to produce large quantity , Production is
higher & cost is less

Multiple Choice Single Answer Question: Foreign trade is controlled by Government


for :Correct Answer Promoting export &controlling import Your Answer Promoting
export &controlling import

Multiple Choice Multiple Answer Question: Advantages of fixed price agreements are
:Correct Answer They are easy to administer , They give certainty to the buyer who
knows from the start, amount he has to pay for the goods/services. , They protect
buyer from possible financial risks from price escalations Your Answer They are
easy to administer , They give certainty to the buyer who knows from the start,
amount he has to pay for the goods/services. , They protect buyer from possible
financial risks from price escalations

Multiple Choice Multiple Answer Question: In review system-optional


replenishment :Correct Answer Reorder level is fixed , Review period is fixed Your
Answer Review period is fixed , Reorder level is fixed

Multiple Choice Multiple Answer Question: The receiving stores copy is used by
it :Correct Answer To ensure that supplier effects supply of only items ordered on
him. , To ensure that supplier does not supply more than the quantity stipulated
in the purchase order. , To ensure that the supplier effect deliveries through the
mode of transport asked for by the buyer. Your Answer To ensure that supplier does
not supply more than the quantity stipulated in the purchase order.

Select The Blank Question: Originating department of daily material receipt report
is ________. Correct Answer Receiving store Your Answer Receiving store

True/False Question: decide first the

Select The Blank Question: ________ is the arrangement of items into groups
according to a A company wishing to use preferred numbers must pre determined
pattern. Correct Answer Classification Your Answer Classification

smallest size to be made, then largest size to be made and then the total no. of
sizes to be made. Correct Answer True Your Answer False

Multiple Choice Multiple Answer Question: Main information in the bill of material
is :Correct Answer Part no. , Material specification , Quantity per assembly Your
Answer Part no. , Material specification , Quantity per assembly

Multiple Choice Single Answer Question: Finished goods means :Correct Answer Goods
which are ready to ship Your Answer Goods which are ready to ship
Match The Following Question: Correct Answer LC

Your Answer

Labour cost as considered at the time of contract Labour cost as

True/False

considered at the time of contract

Page no 15 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
MA date. MC Actual material cost as on date. Actual material cost as on the item.
Correct Answer True Your Answer True

Material cost as considered at the time of contract Material cost as Select The
Blank Question: In traditional purchasing, quality is confirmed ________. Correct
Answer On receipt Your Answer On receipt

considered at the time of contract LA Actual labour cost as on date Actual labour
cost as on date

Multiple Choice Single Answer Question: Heat is :Correct Answer An physical agent
Your Answer An physical agent

LIST OF ATTEMPTED QUESTION: S AND ANSWERS

Multiple Choice Single Answer Question: A formal request to the purchase


department, by the indentor to procure the items mentioned therein and within the
indicated time schedule is :Correct Answer Purchase indent Your Answer Purchase
indent

True/False Question: place

Bulky items impervious to weather is kept at very safe

inside store. Correct Answer False Your Answer False

True/False Question: process heating

Coal and coke gas used for power generation and

Select The Blank Question: Petroleum product imports are channealised


through________. Correct Answer Indian oil corporation Your Answer Indian oil
corporation

are direct materials. Correct Answer False Your Answer True

Multiple Choice Single Answer Question: Procurement by more than one firm by
pooling their requirements is :Correct Answer Cooperative buying Your Answer
Cooperative buying

Select The Blank Question: In a contract of sale by description the goods sold
must be of ________ quality. Correct Answer Merchantable Your Answer Merchantable

Multiple Choice Single Answer Question: For the inspection of special Cutting
tools which department is responsible? Correct Answer Planning department &
inspection department Your Answer Maintenance department

True/False Question: over rate

Annual total cost remain constant though stock-turn

changes. Correct Answer False Your Answer False

Match The Following Question: Correct Answer Vendor rating Right source

Your Answer Right source Right time Right price


Multiple Choice Multiple Answer Question: Obsolescence cost is :Correct Answer Due
stock on hand , Part No. / Name Your Answer Due stock on hand , Cause of the event
, Number of turns

Replenishment method Competitive bidding EOQ Right quantity

Right time Right price Right quantity

True/False Question: supplier of

Single tender system is used when there is only one

Multiple Choice Single Answer

Page no 16 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
Question: cover to the The cost incurred in providing adequate insurance :Correct
Answer The supplies of goods are guaranteed especially during the periods of
shortages. , The frequent requests for the price revisions are avoided , The buyer
is sure of the quality of materials. Your Answer The buyer is sure of the quality
of materials. , The frequent requests for the price revisions are avoided , The
unnecessary profit on materials are added by the suppliers. compared to
procurement from sources within the country as :Correct Answer Import trade
control act ®ulation , Custom act , Central excise Rules 2002 Your Answer Import
trade control act ®ulation , Custom act , Trade policy act 2000 Multiple Choice
Multiple Answer Question: The buyers are asked to adopt the following method for
follow up :Correct Answer Telephone , Letters , E-mail, telegram Your Answer
Telephone , Letters , E-mail, telegram

materials in transit and in storage is Correct Answer Insurance cost Your Answer
Insurance cost

Multiple Choice Multiple Answer Question: Import transactions are subject to


following additional laws

True/False Question: delay takes

Projects are usually subjected to uncertainty & often

place in completion of projects which results in cost over runs. Correct Answer
True Your Answer True

True/False Question: Stores is the "Safe Custody" for keeping materials Correct
Answer True Your Answer True

True/False Question: Contract whose object is not lawful are not void. Correct
Answer False Your Answer False

Multiple Choice Single Answer Question: Prices of certain commodity may be fixed
by the government and thereby putting a restriction on both buyer and seller is
:Correct Answer Government restrictions Your Answer Government restrictions

True/False Question: the due

Shortage chasing is intended to remind the supplier of

Multiple Choice Multiple Answer Question: A contract terminates under following


condition :Correct Answer Discharge by performance , Discharge by Release ,
Discharge by novation Your Answer Discharge by performance , Discharge by
Release , Discharge by novation

date and obtain advance information of expected delays. Correct Answer False Your
Answer False

Multiple Choice Multiple Answer Question: Optimal purchase quantity comprises


:Correct Answer Annual inventory carrying cost , Annual procurement cost Your
Answer Annual inventory carrying cost , Annual procurement cost , Set-up cost

Select The Blank Question: ________ is followed in public sector organizations to


identify the lowest potential bidder. Correct Answer Tender system Your Answer
Tender system

Multiple Choice Multiple Answer Question: Steel almirahs are used for storage
of :Correct Answer Expensive items , Scarce items Your Answer Expensive items ,
Scarce items , High risk materials

True/False Question: on the spot

The performance of an equipment can not be verified

Multiple Choice Multiple Answer Question: Some of the benefits if materials are
supplied by the buyer are

if the equipment is not in operation. Correct Answer False Your Answer True

Page no 17 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
Match The Following Question: Correct Answer Speculative buying Bulk purchasing
Your Answer finalisation of Your Answer commercial terms Non perishable items
Plant and machinery Select The Blank Question: Sub contracting decisions must be
based on outcome of ________ analysis. Correct Answer Cost benefit Your Answer
Cost benefit Cross verification of technical specifications &

Capital purchasing Plant and machinery

Group purchasing Hardware materials Bulk purchasing Service contract Typewriters


Hardware materials

True/False Question: Metals should be stored at least 15-20 cm above the ground.
Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question: Disadvantages of forward buying are


:Correct Answer Such a buying may not serve entirely the needs of the production
department , Price expectations if not realised may result in major

Multiple Choice Multiple Answer Question: Costs involved in materials management


are Correct Answer Basic cost of materials , Government tax and levies , Ordering
cost Your Answer

financial loss to the firm. , Large scale obsolescence may result if design
changes occur. Your Answer financial

Price expectations if not realised may result in major

Basic cost of materials , Ordering cost , Overhead

Select The Blank Question: ________ of the department refers to the placement of
the department in the structure of the company. Correct Answer Status Your Answer
Location

loss to the firm. , Large scale obsolescence may result if design changes occur.

Multiple Choice Single Answer Question: Who act as a link between company's
financial department and supplier's for timely payment? Correct Answer Purchase
division Your Answer Purchase division

True/False Question: Value analysis is the cost reduction technique. Correct


Answer True Your Answer True

Multiple Choice Single Answer Question: What is the meaning of stores layout?
Correct Answer Physical arrangement of space for storage material movement, office
etc which should provide for most efficient receipt storage & issue of material
Your Answer movement,

Multiple Choice Multiple Answer Question: For large engineering firms main store
could be sub divided into :Correct Answer Finished part store , Raw material store
, Semi finished item store Your Answer part store

Physical arrangement of space for storage material

Raw material store , Semi finished item store , Finished

office etc which should provide for most efficient receipt storage & issue of
material
Multiple Choice Single Answer Question: In project procurement what work is
covered in detailed engineering stage? Correct Answer Cross verification of
technical specifications &

True/False Question: If item is manufactured in small quantities, set-up cost is


high. Correct Answer True Your Answer True

Select The Blank finalisation of commercial terms

Page no 18 of 19
MATERIALS MANAGEMENT 3Rd semester (Operations)
Question: making ________is suitable for procurement from non-profit Correct
Answer Purchasing Your Answer Store keeping

organization. Correct Answer Cost plus zero fee Your Answer Fixed price agreements
with escalation.

Multiple Choice Single Answer Question: Mechanical tests are performed to :Correct
Answer Ascertain the strength of materials Your Answer Ascertain the strength of
materials

Select The Blank Question: ________ reduce problems of material planning. Correct
Answer Reduction in lead time Your Answer Reduction in lead time

Multiple Choice Single Answer Question: Set-up cost means :Correct Answer Cost
incurred to replenish the stock of item manufactured at home plant Your Answer
Cost incurred to replenish the stock of item manufactured at home plant

Multiple Choice Single Answer Question: JIT aims at :Correct Answer Reduction in
non-value added activities Your Answer Reduction in non-value added activities

Multiple Choice Multiple Answer Question: Complaints concerning should be made in


such a way that negative reactions are avoided such as :Correct Answer Delivery
failures , Rejection , Shortages Your Answer Delivery failures , Rejection ,
Shortages

Multiple Choice Single Answer Question: The main responsibility of inventory


control division is :Correct Answer Fixing inventory levels Your Answer Fixing
inventory levels

Multiple Choice Single Answer Question: Internal factor influencing materials


planning:Correct Answer Procurement lead times Your Answer Procurement lead times

Multiple Choice Multiple Answer Question: Special stores are created where
:Correct Answer Material need to be held under the control of the bank , Material
need to be held for perishable items , Material need to be held for

Multiple Choice Single Answer Question: The cost incurred in movement of materials
from suppliers works to buyer's works is Correct Answer Freight cost Your Answer
Freight cost

explosive & inflammable items Your Answer Material need to be held under the
control of the bank , Material need to be held for perishable items , Material
need to be held for explosive & inflammable items

True/False Question: periodical

Supplier's delivery ratings should be communicated on

basis. Correct Answer True Your Answer True

Select The Blank Question: ________ is a fundamental form of economical value.


Correct Answer Esteem value Your Answer Cost value

Select The Blank Question: When the costs are balanced, total cost is ________.
Correct Answer Minimum Your Answer Fixed

Select The Blank Question: Discrepancies arising out of theft are tends to
________. Correct Answer Profit & Loss a/c Your Answer Profit & Loss a/c

Multiple Choice Single Answer Question: The process of procurement of raw


material, wip, finished goods, jigs, fixtures and other tools and equipments which
are required for the operation and maintenance of a manufacturing plant is known
as

Multiple Choice Single Answer Question: What is Earnest money? Correct Answer
Fixed amount collected along with Tender Your Answer Fixed amount collected along
with Tender

Page no 19 of 19
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Single Answer Question The
method used for making purchases of proprietary items is :Correct Answer Single
tender Your Answer Limited tender

Multiple Choice Single Answer Question Cent per cent inspection is done for
:Correct Answer Functionally critical parts Your Answer Seasonal items

Select The Blank Question Lower the cycle time, lower is ________ Correct Answer
Inventory Your Answer Cost

Select The Blank Question ________ reduce problems of material planning. Correct
Answer Reduction in lead time Your Answer Increase in demand

Multiple Choice Multiple Answer Question Contents of redundancy report are


:Correct Answer Item code , Stock on hand Your Answer Item code , Stock on hand ,
Number of Reviews

Multiple Choice Single Answer Question The main responsibility of inventory


control division is :Correct Answer Fixing inventory levels Your Answer Offering
materials to Q.C. for verification of quality.

Select The Blank Question In order to make purchasing effective and to resolve the
allied problems, there is ________ under the directorate. Correct Answer Planning
and development wing Your Answer True/False
3rd Sem Operations – Material Management 1

Planning and development wing


Question

No restrictions are on rail transport.

Correct Answer True Your Answer False

Multiple Choice Multiple Answer Question In F.O.R. contract seller is responsible


for :Correct Answer Arranging for movement of goods to the transporter's godown ,
Safe loading on into the vehicle , Keeping the material in deliverable state Your
Answer Paying for the local transport , Arranging for movement of goods to the
transporter's godown , Safe loading on into the vehicle True/False Question

Consignor & Consignee's name is must for every transport mode.

Correct Answer True Your Answer True

Multiple Choice Single Answer Question Which of the following is not the external
factor influencing materials planning? Correct Answer Corporate objective Your
Answer Corporate objective

Multiple Choice Single Answer Question In MRP system :Correct Answer Item demand
is dependent Your Answer True/False Question There is no stock out

Single tender system is used when there is only one supplier of the item.

Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question Advantages of fixed price agreements


are :Correct Answer They are easy to administer , They give certainty to the buyer
who knows from the start, amount he has to pay for the goods/services. , They
protect buyer from possible financial risks from price escalations Your Answer
They are easy to administer , They give certainty to the buyer who knows from the
start, amount he has to pay for the goods/services. , They protect buyer from
possible financial risks from price escalations Select The Blank
3rd Sem Operations – Material Management 2
Question

Function which do not contribute to functional value is called as ________.

Correct Answer Auxiliary function Your Answer Relative function

Select The Blank Question ________ is the arrangement of items into groups
according to a pre determined pattern. Correct Answer Classification Your Answer
Classification

Select The Blank Question Conformance to ________ is decided on the basis of tests
and trial runs. Correct Answer Performance Your Answer Materials specification

Multiple Choice Multiple Answer Question Salient features of the working of the
price panel are as under :Correct Answer Usage value above which the panel is to
approve of the price is specified. , Vendor development department is required to
give cost break up to the secretary of the price panel , Members of the panel meet
to scrutinize and discuss the cost aspects. Your Answer Usage value above which
the panel is to approve of the price is specified. , Vendor development department
is required to give cost break up to the secretary of the price panel , Members of
the panel meet to scrutinize and discuss the cost aspects. Multiple Choice Single
Answer Question A higher price is usually demanded for the critical items since
buyers have lesser options available compared to other items where many
alternative sources are available is :Correct Answer Quality requirements Your
Answer Quality requirements

Multiple Choice Single Answer Question Good buyer -seller relations provide a good
ground for negotiation while strained relations make the supplier quote higher
is :Correct Answer Buyer seller relationships Your Answer Demand and supply
condition

Multiple Choice Single Answer Question Secondary function :Correct Answer Do not
prevent the product from primary function Your Answer Prevent the product from
primary function

Multiple Choice Multiple Answer


3rd Sem Operations – Material Management 3
Question

Material Gate-Pass includes :-

Correct Answer Description of item , Quantity Your Answer True/False Question


Description of item , Quantity , Name of the transporter

Negotiation should end up with an unhappy supplier.

Correct Answer False Your Answer False

Multiple Choice Multiple Answer Question Objectives of material research are


:Correct Answer To improve capability of purchase department to visualize problems
which may be encountered in future. , To make optimum utilization of available
resources , To provide the enterprise a competitive edge. Your Answer To improve
capability of purchase department to visualize problems which may be encountered
in future. , To make optimum utilization of available resources , To provide the
enterprise a competitive edge. True/False Question

Lead time information is required for determination of safety stock.

Correct Answer False Your Answer True

Select The Blank Question Systematic ________of stores is the key to its efficient
operation. Correct Answer Layout Your Answer Layout

Multiple Choice Single Answer Question Annual ICC is formulated as :Correct Answer
1/2 q x Cu x I Your Answer True/False Question [ q x Cu x i ] 1/2

Projects are usually subjected to uncertainty & often delay takes place in
completion of projects which results in cost over runs. Correct Answer True Your
Answer True

Multiple Choice Multiple Answer


3rd Sem Operations – Material Management 4
Question

Optimal purchase quantity comprises :-

Correct Answer Annual inventory carrying cost , Annual procurement cost Your
Answer Annual inventory carrying cost , Annual procurement cost , Basic cost of an
item

Match The Following Question Rodents IS 1644 Fungi & white ants Daily closing
stock

Correct Answer Fumigation of stores Personal hazard, fire safety of buildings


Fungicides Key movement register

Your Answer Chemical treatment Personal hazard, fire safety of buildings


Fungicides Chemical treatment

Multiple Choice Multiple Answer Question The responsibilities of purchase


department includes :Correct Answer Locating supplier , Image building , Pre
delivery follow up and shortage chasing Your Answer Locating supplier ,
Maintaining records of shortages , Pre delivery follow up and shortage chasing

Select The Blank Question Wrapping materials are________ materials. Correct Answer
Packaging Your Answer Packaging

Multiple Choice Single Answer Question Limit gauges are used to verify :Correct
Answer Whether the product is within the specification Your Answer Measuring
instruments

Select The Blank Question Probability theory ensures ________. Correct Answer
Degree of confidence in acceptance of quality Your Answer Degree of confidence in
acceptance of quality

Match The Following Question Speculative buying

Correct Answer Bulk purchasing

Your Answer Bulk purchasing

3rd Sem Operations – Material Management

5
Capital purchasing Group purchasing Service contract

Plant and machinery Hardware materials Typewriters

Non perishable items Hardware materials Plant and machinery

True/False Question

Issue of stock is the process of reacting by stores management.

Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question Internal lead time can be reduced
:Correct Answer By selectively delegating the powers , By developing local vendor
Your Answer True/False Question By selectively delegating the powers , By better
paper-work , By controlling wastage

A company wishing to use preferred numbers must decide first the smallest size to
be made, then largest size to be made and then the total no. of sizes to be made.
Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question Economic disposal of scrap means :Correct
Answer Use within the organisation , Auction Your Answer Auction , Disposal at
normal price , Disposal at profitable price

Multiple Choice Multiple Answer Question The four main wings of DGS & D includes
the following :Correct Answer The supplies wing , The inspection wing , The
disposal wing Your Answer The supplies wing , The inspection wing , The control
wing

Select The Blank Question Documents used in receiving materials are of ________
Correct Answer Four types Your Answer Four types

Select The Blank Question The buyer, while using ________ tactic, may present the
supplier with a budgeted price for the product which is much lower than the
supplier's quoted price.
3rd Sem Operations – Material Management 6
Correct Answer Bogies Your Answer Bogies

Multiple Choice Single Answer Question Capacity cost means :Correct Answer Cost of
idle capacity Your Answer Cost of capacity hired

Multiple Choice Multiple Answer Question A contract is discharged if it is


impossible to perform under following causes :Correct Answer Death of promisee in
a contract , Change in legislation , Change in circumstances under which the
contract was entered into. Your Answer Death of promisee in a contract , Change in
legislation , Change in circumstances under which the contract was entered into.
Multiple Choice Single Answer Question In instantaneous replenishment system
:Correct Answer Item consumption demand rate is constant Your Answer True/False
Question Item consumption demand rate is constant

Maintenance and repair costs in used equipments are relatively higher.

Correct Answer True Your Answer True/False Question True

GRN is an important document between supplier, stores, purchase, accounts depts.

Correct Answer True Your Answer True

nd

Copy

LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Single Answer Question
What is Earnest money? Correct Answer Fixed amount collected along with Tender
Your Answer Money received from Trading True/False Question In contract one cannot
buy from or sell goods to himself. Correct Answer True Your Answer False 3rd Sem
Operations – Material Management 7
Multiple Choice Multiple Answer Question Forward buying is best suited for
:Correct Answer Items which have steady and regular consumption , Basic materials
such as coal, steel, coke etc. , Seasonal items Your Answer Perishable items ,
Items which have steady and regular consumption , Basic materials such as coal,
steel, coke etc. , Seasonal items Multiple Choice Single Answer Question
Additional concession given by the seller in non fixed price items are industry
wise fixed and hence the seller is not in a position to give any concession is
called as :Correct Answer Concealed discount Your Answer Trade discount Multiple
Choice Multiple Answer Question Application for an import license must be signed
from :Correct Answer Proprietor , Partner of firm , Person duly authorized by
board of directors of company Your Answer Proprietor , Partner of firm , Person
permitted by custom office , Person duly authorized by board of directors of
company True/False Question Small parcels, Samples, gifts which are received from
other countries provisions of import policy & customs not applied on them. Correct
Answer False Your Answer False Match The Following Question Correct Answer Your
Answer Good evaluation system Identification of weak spots Customer satisfaction
Supply chain management Customer satisfaction Identification of weak spots Cost
reduction Annual savings Annual savings Codification index Measurement of cost
improvement Part of stores function

Select The Blank Question A combination of fixed price with a clause to increase
price to compensate the supplier for justified cost increases on account of
changes in price of raw material, Government. levies, power etc. at the time of
dispatch is ________. Correct Answer Fixed price agreements with escalation. Your
Answer Cost plus percentage of cost. Multiple Choice Multiple Answer Question
Purchasing and procurement cost reduction is possible through :Correct Answer
Blanket orders , Green purchasing , System contracting Your Answer Blanket
orders , Green purchasing , System contracting , Local purchasing True/False
Question Safety stock forms a fixed portion of inventories. Correct Answer True
Your Answer True Select The Blank Question ________store stocks material
hypothecated with banks & to stock excisable goods. Correct Answer Bonded 3rd Sem
Operations – Material Management 8
Your Answer

Inward

True/False Question Turnover discount is usually related to the annual business


and is paid in the form of credit note at the end of the year. Correct Answer True
Your Answer True Select The Blank Question ________ refers to the procurement of
the requirements of all departments of the firm by a central purchase
organization. Correct Answer Centralisation Your Answer Centralisation Multiple
Choice Multiple Answer Question Goods receipt note also called as :Correct Answer
Goods inward note , Receipt cum inspection advice , Material inward note Your
Answer Receipt cum inspection advice , Material inward note , Discrepancy note. ,
Goods inward note Select The Blank Question Stock-out is nothing but ________.
Correct Answer Stock get depleted before receipt Your Answer Organisational
failure Multiple Choice Multiple Answer Question The registration of the firm may
be cancelled and its name may be removed from the list for following reasons
:Correct Answer If the firm fails to execute contract satisfactorily. , If the
firm fails to furnish income tax clearance certificate as required under the
rules. , If the firm runs into loss for 2 consecutive years any time after the
first registration. Your Answer If the firm is not declared insolvent , If the
firm fails to execute contract satisfactorily. , If the firm fails to furnish
income tax clearance certificate as required under the rules. , If the firm runs
into loss for 2 consecutive years any time after the first registration. Select
The Blank Question ________management can assist the procast of standardization.
Correct Answer Materials Your Answer Materials Select The Blank Question
________is reimbursement of actual costs plus fixed fee. Correct Answer Cost plus
fixed fee Your Answer Fixed price agreements with escalation. Multiple Choice
Single Answer Question Climatic & environmental agent is :Correct Answer
Temperature Your Answer Temperature Select The Blank Question ________clause
should be inserted in the purchase order of items critical to project to induce
supplier for early completion of the orders. Correct Answer Bonus Your Answer
Bonus Multiple Choice Single Answer Question Mechanical tests are performed to :
3rd Sem Operations – Material Management 9
Correct Answer Ascertain the strength of materials Your Answer Ascertain the
quality of materials Multiple Choice Single Answer Question What is the
identification & location of stock in store? Correct Answer Formulating & updating
a system of stores and coding to items which should ensure efficient
identification & location of goods. Your Answer Formulating & updating a system of
stores and coding to items which should ensure efficient identification & location
of goods. True/False Question Training of vendors in JIT concepts brings an end to
the adversarial relationships. Correct Answer True Your Answer False Multiple
Choice Multiple Answer Question Stock-out is due to :Correct Answer Unusual high
demands , Delay in deliveries Your Answer Unusual high demands , Delay in
deliveries , Attitude of the staff , Machine break-down Match The Following
Question Correct Answer Your Answer New design introduction Value analysis
Tradable product Exchange value Tradable product Production cost Unnecessary cost
Lack of standardization Lack of standardization Value analysis Motivation to
employees Value analysis

True/False Question Cost of capacity which may be rendered idle if the item
currently being manufactured in purchased needs to be added to the cost to buy.
Correct Answer True Your Answer True Multiple Choice Multiple Answer Question The
sub system of numerical system involves following : Correct Answer Decimal code ,
Block code system , Sequential code Your Answer Sequential code , Decimal code ,
Binary code , Block code system Multiple Choice Multiple Answer Question A
contract terminates under following condition :Correct Answer Discharge by
performance , Discharge by Release , Discharge by novation Your Answer Discharge
by performance , Discha rge by Release , Discharge by Disability , Discharge by
novation Multiple Choice Single Answer Question Instantaneous replenishment
means :Correct Answer Quantity manufactured as per Work -Order & delivered to
stores in full Your Answer Quantity manufactured is more than Work-Order Multiple
Choice Single Answer Question Machinery spares does not include :Correct Answer
Milling cutters Your Answer Milling cutters 3rd Sem Operations – Material
Management 10
Multiple Choice Single Answer Question Higher price is usually charged when the
quantity required is small. Bigger quantities on the other hand give the buyer a
leverage to negotiate for better price is :Correct Answer Quantity requirements
Your Answer Quantity requirements True/False Question Surplus items are listed out
in descending order of their value. Correct Answer True Your Answer True Select
The Blank Question ________ reduce problems of material planning. Correct Answer
Reduction in lead time Your Answer Reduction in lead time True/False Question Ex-
works means sale is made on rail/truck at the station of dispatch. Correct Answer
False Your Answer True Select The Blank Question Indian railways carry almost
________ goods & passenger traffic. Correct Answer 0.75 Your Answer 0.8 Multiple
Choice Single Answer Question Issue of stock is :Correct Answer Process of
reacting by stores Your Answer Important function of stores Multiple Choice
Multiple Answer Question Typical examples of direct materials are :Correct Answer
Cloth in the manufacture of garment , Wood in the manufacture of furniture ,
Fruits in a canning industry Your Answer Cloth in the manufacture of garment ,
Wood in the manufacture of furniture , Fruits in a canning industry , Coolants
used in machines Select The Blank Question Cost of Stock-taking in Annual method
is ________. Correct Answer Relatively less Your Answer Very High Multiple Choice
Single Answer Question The point of transfer of ownership rights from seller to
buyer is :Correct Answer Place of delivery Your Answer Place of delivery
True/False Question The trade discount is not allowed as a percentage of published
price. Correct Answer False Your Answer False Multiple Choice Multiple Answer
Question Costs involved in materials management are Correct Answer Basic cost of
materials , Government tax and levies , Ordering cost Your Answer Basic cost of
materials , Government tax and levies , Ordering cost , Overhead 3rd Sem
Operations – Material Management 11
Multiple Choice Multiple Answer Question Discolourisation of soaps is due to
:Correct Answer Exposure to light , Moisture Your Answer Exposure to light ,
Moisture , Use of excess chemicals while manufacturing , Keeping in cold Multiple
Choice Single Answer Question Stock taking is the responsibility of :Correct
Answer Stores Your Answer Stores Multiple Choice Multiple Answer Question Material
intimation note serves as :Correct Answer Indentor , Purchase department Your
Answer Indentor , Purchase department , Stores staff , Entire factory Multiple
Choice Single Answer Question Which contract does not specify the quantity but the
contractor is bound to accept any order which may be placed on him during the
contract period? Correct Answer Rate contracts Your Answer Running contracts
True/False Question Annual total cost remain constant though stock-turn over rate
changes. Correct Answer False Your Answer False Select The Blank Question JIT is
________ Correct Answer Continuous improvement Your Answer Technique 3
rd

Copy

3rd Sem Operations – Material Management

12
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Select The Blank Question Application of
computers in materials mgt. is classified in to ________. Correct Answer 3 groups
Your Answer 2 groups

Multiple Choice Multiple Answer Question EOQ changes :Correct Answer When prices
are different , When inventory carrying cost is different Your Answer When
inventory carrying cost is different , When set-up cost is changed , When manpower
cost is changed True/False Question

An item with usage value can have neither exchange value nor esteem value. Correct
Answer False Your Answer True

True/False Question

Purchase cost is the price paid the supplier

Correct Answer True Your Answer True

Multiple Choice Single Answer Question Make-or-buy decision is influences the


:Correct Answer Quality requirement of product Your Answer Number of employees

Multiple Choice Multiple Answer Question What information is included in


identification of material? Correct Answer Part description , Source of supply ,
Customer to which it is sold Your Answer Part number of item , Part description ,
Source of supply

Multiple Choice Multiple Answer


Question

Vendor rating provides the basis for :-

Correct Answer Eliminating vendors who repeatedly fail to meet the required
standards , Comparing one vendor against the other and thereby decide the share of
business for each vendor. , Holding discussions with the representative of the
supplier and identifying the areas where buyer wants supplier to improve. Your
Answer Eliminating vendors who repeatedly fail to meet the required standards ,
Holding discussions with the representative of the supplier and identifying the
areas where buyer wants supplier to improve. Select The Blank Question Customs
duty is paid through ________. Correct Answer Bill of entry Your Answer Bill of
entry

Multiple Choice Single Answer Question For longer distance ( more than 500 Kms )
Correct Answer Rail transport is desirable Your Answer Speed cargo is desirable

Multiple Choice Multiple Answer Question Following are distinguishing features of


Air consignment :Correct Answer No system of prior entry , 3 free days are allowed
from flight date Your Answer No system of prior entry , 3 free days are allowed
from flight date

Multiple Choice Single Answer Question Cent per cent inspection is done for
:Correct Answer Functionally critical parts Your Answer High value items

Select The Blank Question Finished parts are called as ________. Correct Answer
Bought-out parts Your Answer Bought-out parts

Select The Blank


Question

Malpractices are ________.

Correct Answer Manipulations by stores staff Your Answer Manipulations by stores


staff

Select The Blank Question ________ is an addition of unnecessary cost to product


Correct Answer Poor design Your Answer Poor design

Multiple Choice Single Answer Question The cost incurred in providing adequate
insurance cover to the materials in transit and in storage is Correct Answer
Insurance cost Your Answer Insurance cost

Multiple Choice Single Answer Question Quantity discounts reduces :Correct Answer
Procurement cost Your Answer True/False Question Stock outs

Reorder qty. in reorder level system equal "max. level less sum of stock on hand &
stock on order. Correct Answer False Your Answer True

Multiple Choice Single Answ er Question The cost incurred in movement of materials
from suppliers works to buyer's works is Correct Answer Freight cost Your Answer
Freight cost

Multiple Choice Multiple Answer Question Costs involved in materials management


are Correct Answer Basic cost of materials , Government tax and levies , Ordering
cost Your Answer Basic cost of materials , Government tax and levies , Ordering
cost
True/False Question

Manual inspection is economical when volume of output is small.

Correct Answer True Your Answer True

Multiple Choice Single Answer Question Instantaneous replenishment means :Correct


Answer Quantity manufactured as per Work-Order & delivered to stores in full Your
Answer Quantity manufactured as per Work-Order & delivered to stores in full
Select The Blank Question Tendering in the absence of negotiations is also called
________. Correct Answer Firm bidding Your Answer Firm bidding

Multiple Choice Single Answer Question Code should be symmetrical :Correct Answer
Layout of codes Your Answer Self decoding

Match The Following Question Labour management relations

Correct Answer

Your Answer

Investigating into suppliers Investigating into suppliers capabilities


capabilities Techno commercial discussion and trial order

Technical discussions Techno commercial between the discussion and trial order
representatives of a buyer and supplier Follow up with the supplier Sample
validation until sample submission Type of supplier Preliminary selection of the
suppliers

Sample validation Need for source selection and source development

True/False Question

The doctrine states that it is seller's duty to point out the defects in his own
goods
Correct Answer False Your Answer True

Multiple Choice Multiple Answer Question What are the areas of control to improve
profit Correct Answer Increase units sold , Increase production , Reducing capital
Your Answer True/False Question Increase units sold , Increase production ,
Decrease unit price

Stores is the "Safe Custody" for keeping materials

Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question MRP-1 concept based on :Correct Answer
Independent demand , Dependent demand Your Answer True/False Question Independent
demand , Uniform demand , Seasonal demand

Periodic review of stock detect obsolete & non-moving items.

Correct Answer True Your Answer True/False Question True

A buyer has a little or no control over the lead time.

Correct Answer False Your Answer True

Multiple Choice Single Answer Question Material requisition means :Correct Answer
Material request note signed by authorized person Your Answer True/False Request
for material as required
Question

Malpractices are the manipulations by stores personnel with active help of


outsiders. Correct Answer True Your Answer False

Multiple Choice Single Answer Question Set-up time can be reduced by :Correct
Answer SMED technique Your Answer SMED technique

Multiple Choice Multiple Answer Question Application for an import license must be
signed from :Correct Answer Proprietor , Partner of firm , Person duly authorized
by board of directors of company Your Answer Proprietor , Person permitted by
custom office , Person duly authorized by board of directors of company Multiple
Choice Single Answer Question A contract for the supply of a specified quantity of
stores by the contractor, at a price and within delivery period covered by the
contract is :Correct Answer Fixed quantity contracts Your Answer Fixed quantity
contracts

Multiple Choice Multiple Answer Question For large engineering firms main store
could be sub divided into :Correct Answer Raw material store , Semi finished item
store , Finished part store Your Answer Raw material store , Semi finished item
store , Finished part store Select The Blank Question When the costs are balanced,
total cost is ________. Correct Answer Minimum Your Answer Fixed

Multiple Choice Single Answer Question The process of procurement of raw material,
wip, finished goods, jigs, fixtures and other tools and equipments which are
required for the operation and maintenance of a manufacturing plant is known as
Correct Answer Purchasing Your Answer Purchasing

Match The Following Question Store-sales

Correct Answer Provide up-to-date information of finished good stock Information


@surplus obsolete, slow moving items

Your Answer Provide up-to-date information of finished good stock Ensure spare
stock for non stoppage of production

Store-purchase

Store-production Store -quality

Issue right material at time Issue right material at time at right place at right
place Inform for checking as material is in warded Inform for checking as material
is in warded

Multiple Choice Multiple Answer Question The registration of the firm may be
cancelled and its name may be removed from the list for following reasons :Correct
Answer If the firm fails to execute contract satisfactorily. , If the firm fails
to furnish income tax clearance certificate as required under the rules. , If the
firm runs into loss for 2 consecutive years any time after the first registration.
Your Answer If the firm fails to execute contract satisfactorily. , If the firm
fails to furnish income tax clearance certificate as required under the rules.
True/False Question

The pilot lot is checked and tested as per detailed testing and inspection
criteria. Correct Answer True Your Answer True

Multiple Choice Single Answer Question The need to re-classify and shuffle the
categories should be kept at zero is :Correct Answer Consistency Your Answer
Layout of codes

Multiple Choice Multiple Answer Question Supplier selection for importing goods
can be done by :Correct Answer Agent of present foreign company working within
country , Global tenders are floated for costly equipment , For scarce
Your Answer

items, buyer may request the trade commissioner abrade to help for supplier
location Agent of present foreign company working within country , Global tenders
are floated for costly equipment , Supplier can be searched by import clearing
Agencies

True/False Question

A firm engaged in custom-built-product, is usually plagued with obsolete material.


Correct Answer True Your Answer False

Select The Blank Question A combination of fixed price with a clause to increase
price to compensate the supplier for justified cost increases on account of
changes in price of raw material, Government. levies, power etc. at the time of
dispatch is ________. Correct Answer Fixed price agreements with escalation. Your
Answer Fixed price with predetermination

Select The Blank Question ________Licence to permit import of capital goods.


Correct Answer EPCG licence Your Answer None of the above

Select The Blank Question Stock-out is nothing but ________. Correct Answer Stock
get depleted before receipt Your Answer Nil stock
Select The Blank Question Conformance to ________ is checked against component
drawings. Correct Answer Dimensions Your Answer Dimensions

Multiple Choice Single Answer Question The inventories which refer to the
maintenance, repair and operation supplies which are consumed during process of
manufacturing but do not become part of the product is :Correct Answer MRO
inventories Your An swer True/False Question MRO inventories

Import substitution in reality should be looked upon as "Import avoidance"

Correct Answer True Your Answer True/False Question True

Deterioration & Obsolescence cost are similar.

Correct Answer False Your Answer True

Select The Blank Question Customs duty is charged on the imported goods as per
________. Correct Answer Customs tariff rules Your Answer Customs tariff rules

Multiple Choice Multiple Answer Question In a contract buyer has right to :Correct
Answer Examine the goods , Reject the goods delivered in wrong quantity , Reject
non conforming goods Your Answer Examine the goods , Reject the goods delivered in
wrong quantity , Sue for interest of buyer Select The Blank Question ________ of
the department refers to the placement of the department in the structure of the
company. Correct Answer Status Your Answer True/False Location
Question

Purchasing policies are implemented by framing procedures and rules.

Correct Answer True Your Answer True/False Question True

Black bituminous paint should be applied to rubber parts.

Correct Answer False Your Answer False

Multiple Choice Single Answer Question Pending purchases indent report :Correct
Answer Highlights indents yet to be converted in to purchase-orders Your Answer
Highlights indents yet to be converted in to purchase-orders

Multiple Choice Multiple Answer Question Correct issues must have :Correct Answer
Written requisitions , Authorized requisitions Your Answer Written requisitions ,
Authorized requisitions , Name of requisitor

Multiple Choice Multiple Answer Question The following are the actions would help
to improve effectiveness of materials planning :Correct Answer Accurate
forecasting , Computerization , Shorter materials plan period Your Answer Accurate
forecasting , Computerization , Increase in lead time

Select The Blank Question Systematic, formal and continuous analysis of all
factors affect ________ management function is known as Materials research.
Correct Answer Materials Your Answer Materials

True/False Question

OEM discount is given by the supplier with a view to widen customer's base.

Correct Answer True Your Answer False

Multiple Choice Single Answer


Question

A buyer gives wrong idea to his supplier about his requirements or show a
fictitious figure to get some price discount is called as :Correct Answer
Misrepresentation of facts Your Answer Misrepresentation of facts

Multiple Choice Multiple Answer Question Purchasing and procurement cost reduction
is possible through :Correct Answer Blanket orders , Green purchasing , System
contracting Your Answer Blanket orders , Green purchasing , System contracting

Select The Blank Question ________ department in almost all companies is the
biggest spending department and the custodian of company's purse. Correct Answer
Purchasing Your Answer Purchasing

Select The Blank Question ________ find their use in identification of raw
materials, lubricants, pipelines etc. Correct Answer Colour codes Your Answer
Colour codes

Select The Blank Question ________ is a complex combination of men, machines,


materials and tools. Correct Answer Manufacturing Your Answer Operation

Multiple Choice Single Answer Question What is the meaning of storekeeping?


Correct Answer Physical storage of goods under custodianship in a systematic
manner Your Answer Physical storage of goods under custodianship in a systematic
manner

True/False Question

Value analysis is the cost reduction technique.

Correct Answer True Your Answer True


Multiple Choice Single Answer Question Competitive price information must be
treated as confidential and should not be disclosed to the bidders with an
intention of allowing them to rebid is :Correct Answer Improprieties of bids Your
Answer Improprieties of bids

Match The Following Question JE PO GRN DN

Correct Answer Journal Entries Purchase order Goods receipt note Discrepancy note.

Your Answer Journal Entries Purchase order Goods receipt note Discrepancy note.

Multiple Choice Single Answer Question Traffic division is concerned with :Correct
Answer Arrangement of eco. Transportation of incoming and outgoing materials Your
Answer Arrangement of eco. Transportation of incoming and outgoing materials

Multiple Choice Single Answer Question Issue of stock is :Correct Answer Process
of reacting by stores Your Answer Process of reacting by stores

True/False Question

Cancellation of orders on flimsy ground is unethical.

Correct Answer True Your An swer True

Select The Blank Question Systematic ________of stores is the key to its efficient
operation. Correct Answer Layout Your Answer Layout

Multiple Choice Single Answer


Question

Foreign trade is controlled by Government for :-

Correct Answer Promoting export &controlling import Your Answer Promoting export
&controlling import

Multiple Choice Multiple Answer Question In review system-optional


replenishment :Correct Answer Reorder level is fixed , Review period is fixed Your
Answer Review period is fixed , Reorder level is fixed

Multiple Choice Multiple Answer Question The receiving stores copy is used by
it :Correct Answer To ensure that supplier effects supply of only items ordered on
him. , To ensure that supplier does not supply more than the quantity stipulated
in the purchase order. , To ensure that the supplier effect deliveries through the
mode of transport asked for by the buyer. Your Answer To ensure that supplier does
not supply more than the quantity stipulated in the purchase order. True/False
Question

A company wishing to use preferred numbers must decide first the smallest size to
be made, then largest size to be made and then the total no. of sizes to be made.
Correct Answer True Your Answer False

Multiple Choice Single Answer Question Finished goods means :Correct Answer Goods
which are ready to ship Your Answer Goods which are ready to ship

True/False Question

JIT purchasing is indirectly the activity of pushing inventory on the suppliers.

Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question Quantity discounts are offered when
:Correct Answer Buyer tempts to produce large quantity , Production is higher &
cost is less
Your Answer

Buyer tempts to produce large quantity , Production is higher & cost is less

Multiple Choice Multiple Answer Question Advantages of fixed price agreements


are :Correct Answer They are easy to administer , They give certainty to the buyer
who knows from the start, amount he has to pay for the goods/services. , They
protect buyer from possible financial risks from price escalations Your Answer
They are easy to administer , They give certainty to the buyer who knows from the
start, amount he has to pay for the goods/services. , They protect buyer from
possible financial risks from price escalations Select The Blank Question
Originating department of daily material receipt report is ________. Correct
Answer Receiving store Your Answer Receiving store

Select The Blank Question ________ is the arrangement of items into groups
according to a pre determined pattern. Correct Answer Classification Your Answer
Classification

Multiple Choice Multiple Answer Question Main information in the bill of material
is :Correct Answer Part no. , Material specification , Quantity per assembly Your
Answer Part no. , Material specification , Quantity per assembly

Match The Following Question LC MA MC LA

Correct Answer

Your Answer

Labour cost as considered at the Labour cost as considered at the time of contract
time of contract Actual material cost as on date. Actual material cost as on date.
Material cost as considered at the time of contract Actual labour cost as on date
Material cost as considered at the time of contract Actual labour cost as on date

Multiple Choice Single Answer Question Heat is :-


Correct Answer An physical agent Your Answer An physical agent

Multiple Choice Single Answer Question A formal request to the purchase


department, by the indentor to procure the items mentioned therein and within the
indicated time schedule is :Correct Answer Purchase indent Your Answer Purchase
indent

True/False Question

Coal and coke gas used for power generation and process heating are direct
materials. Correct Answer False Your Answer True

Select The Blank Question In a contract of sale by description the goods sold must
be of ________ quality. Correct Answer Merchantable Your Answer Merchantable

True/False Question

Annual total cost remain constant though stock-turn over rate changes.

Correct Answer False Your Answer False

Multiple Choice Multiple Answer Question Obsolescence cost is :Correct Answer Due
stock on hand , Part No. / Name Your Answer Due stock on hand , Cause of the event
, Number of turns

True/False Question

Single tender system is used when there is only one supplier of the item.

Correct Answer True Your Answer True

Select The Blank


Question

In traditional purchasing, quality is confirmed ________.

Correct Answer On receipt Your Answer On receipt


PRODUCTION PLANNING AND CONTROL ASSIGNMENTS
P P C 3rd SEMESTER OPERATIONS (PGDBA)
True/False Question: XYZ when combined with FSN analysis helps to classify non-
moving items into XN , YN and ZN. Correct Answer: True Your Answer True Multiple
Choice Single Answers Question: Forecast is based on:Correct Answer: Past data
Your Answer Competitor's market share Select the Blank Question: Network ________
is defined as any adjustment to the arrow diagram which becomes necessary owing to
departure from the project schedule laid down earlier. Correct Answer: Updating
Your Answer Design Multiple Choice Single Answers Question: For goods manufactured
to stock, following department is expected to periodically undertake replenishment
action as stocks are depleted:Correct Answer: Production Planning Control Your
Answer Production Planning Control True/False Question: CPM marks critical
activities. Correct Answer: True Your Answer True Select The Blank Question: A
shop order may combine more than one ________ requiring identical items. Correct
Answer: Work order Your Answer Sales order Multiple Choice Single Answer Question:
What are the customer's expectation from the supplier? Correct Answer: Consistent
good quality of products Your Answer Consistent good quality of products Select
The Blank Question: ________ inventories help to balance company's supply with
market demand. Correct Answer: Finished goods Your Answer WIP Select The Blank
Question: Short term forecasts are for ________.

Correct Answer: Material Planning Your Answer Cash flow management

Multiple Choice Single Answer Question: For process planning following is one of
the basic document used :Correct Answer: Operation Layout Your Answer Process
Layout Multiple Choice Single Answer Question: Scheduled start of an operation is
authorized by issuing a document called :Correct Answer: Job card Your Answer
Route card Multiple Choice Multiple Answer Question: SOS Analysis involves
following type of items :Correct Answer: Seasonal items available only for a
limited period. , Seasonal items available throughout the year. , Non-seasonal
items whose quantity is decided on different considerations. Your Answer Seasonal
items available throughout the year. , Non-seasonal items whose quantity is
decided on different considerations. , Machine spare parts Multiple Choice
Multiple Answer Question: The basic procedure of assignment technique is designed
to solve problems wherein :Correct Answer: Number of tasks equal to number of
facilities. , The objective function is minimization. , There are no restrictions
in allocation Your Answer Number of tasks equal to number of facilities. , There
are no restrictions in allocation , Cost of machine should be taken into
consideration. True/False Question: There are five manufacturing systems. However,
many manufacturers combines two or more systems to produce a final product.
Correct Answer: True Your Answer True True/False Question: In LOB, the regular
progress checks the future effect of any current delays and indicates degree of
urgency for corrective action. Correct Answer: True Your Answer True Multiple
Choice Multiple Answer Question: 5 jobs are to be processed on machines M1 and
M2 , first on M1 and then on M2. The processing times in hours are

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as follows. Find the sequence for 5 jobs that will minimize total elapsed time
.also find idle time & total elapsed time. Job Processing time [ hours ] Machine
M1 Machine M2 1 5 2 2 1 6 8 9 7 6 3 8 5 10 4 Correct Answer: 2-4-3-5-1 , Minimum
time 28 hours , Idle time = 1 & 2 Hours for M1 & M2 respectively. Your Answer
Minimum time 28 hours , Idle time = 1 & 2 Hours for M1 & M2 respectively.
True/False Question: When shop floor scheduling problem larger than 3 machines
arise the analytical solution procedures leading to optimality are complex and
difficult. Correct Answer: True Your Answer True Match The Following Question:
Correct Answer:Your Answer End piece allowance Material insufficient to produce
one piece Material insufficient to produce one piece Stock allowance Quantity to
meet requirement of spares Extra material requirement Machining allowance in
handling Spoilage allowance requirement of spares Extra material
requirementMaterial loss Process rejection Quantity to meet

P P C 3rd SEMESTER OPERATIONS (PGDBA)

Question: The data regarding maximum run out between centers pertains to :Correct
Answer: Process planning Your Answer Raw material data True/False Question: Lead
time information is required for determination of safety stock. Correct Answer:
False Your Answer True Select The Blank Question: Americans like to use the word
'inventory' whereas for same context British use the term________. Correct Answer:
Stock Your Answer Stock Multiple Choice Multiple Answer Question: SDE analysis is
employed by the purchase department for :Correct Answer: Contract buying for some
of 'easy' items. , Forward buying of some of 'scarce' items. , Scheduled buying
for some of 'easy' items. Your Answer Forward buying of some of 'scarce' items. ,
Scheduled buying for some of 'easy' items. , Contract buying for some of 'easy'
items. True/False Question: Labour efficiency factor is applied after capacity
requirement of equipment is calculated. Correct Answer: False Your Answer True
Multiple Choice Multiple Answer Question: PERT terminology uses words like
:Correct Answer: Network diagram , Events , Slack Your Answer Network diagram ,
Events True/False Question: The LOB technique is most appropriate for assembly
operations involving number of distinct components. Correct Answer: True Your
Answer True True/False Question: Transit time for manufactured items should be
considered only when it is insignificant. Correct Answer: False Your Answer True
Select The Blank

Select The Blank Question: ________ is required for machine set ups as well as
regular production. Correct Answer: Performance standard Your Answer Machine
design data Multiple Choice Single Answer Question: If a product is required
within 20 days and the product can be made available in 10 days, the Critical
ratio would be :Correct Answer: 2 Your Answer 0.5 Multiple Choice Single Answer
Question: A subcontractor is :Correct Answer: Another form acting as a supplier
Your Answer Manufacturer of specialized products on whom the buyer is dependent
for 100% of requirement of main assembly Multiple Choice Single Answer

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Question: A progress card normally contains ________ squares. Correct Answer: Less
than 25 Your Answer More than 50

P P C 3rd SEMESTER OPERATIONS (PGDBA)

Multiple Choice Multiple Answer Question: Due to the following emergent events,
the queue time has to compensate for the time for which the job has to undergo an
extra time :Correct Answer: Tool breakage , Job split up , Change in priorities
Your Answer Tool breakage , Job split up , Store inventory Multiple Choice Single
Answer Question: One of the following is not an task of progressing :Correct
Answer: Ensuring supply of material and issue of documents to manufacturing shops
Your Answer Expediting to rush up remaining operations of the delays jobs Multiple
Choice Single Answer Question: Production output in night shift is :Correct
Answer: Less than I shift production Your Answer More than I shift production
Multiple Choice Multiple Answer Question: The minimum requirements for application
software for line balancing are as follows :Correct Answer: 1 Ghz processor , 1 Gb
hard Disk free memory , Windows or equivalent operating system. Your Answer 1 Gb
hard Disk free memory , Windows or equivalent operating system. Multiple Choice
Single Answer Question: The work measurement and time study belong to the
following school of management :Correct Answer: Scientific School of management
Your Answer Functional School of management Multiple Choice Multiple Answer
Question: Before planning subcontracting points to be considered are :Correct
Answer: Whether overtime can be given , One more shift can be started Your Answer
Whether overtime can be given , One more shift can be started , Set up time can be
reduced Multiple Choice Multiple Answer Question: The main requirements of re-
order level system are as follows :-

Correct Answer: Incoming materials and materials returned from shop must be
deposited in appropriate bins and their stock cards must be posted for "goods
receipt report" and "material return note" for the quantities received
physically . , Items should be issued in correct quantities. , The balance on the
stock cards should be periodically tallied with physical stock. Your Answer
Incoming materials and materials returned from shop must be deposited in
appropriate bins and their stock cards must be posted for "goods receipt report"
and "material return note" for the quantities received physically . , Items should
be issued in correct quantities. , The balance on the stock cards should be
periodically tallied with physical stock. Multiple Choice Multiple Answer
Question: The following are salient features of the fixed order quantity system
:Correct Answer: Reorder quantity is always the same which is usually economic
order quantity , The time interval between deliveries varies. , Replenishment
action is initiated when the stock on hand is just sufficient to meet demand
during the lead time. Your Answer Reorder quantity is always the same which is
usually economic order quantity , The time interval between deliveries varies. ,
Percent cumulative cost of item is taken into consideration. Select The Blank
Question: ABC company manufactures MS bolts. Given fixed cost Rs 0.5 Lac, Labour
cost Rs 2 Lacs, Raw Material cost Rs 3 Lacs, overhead cost Rs 0.5 Lacs. If bough
from outside, the cost of buying is Rs 8 per piece. The firm uses 100000 MS bolts
every year. Under these circumstances, the firm would take a decision to ________.
Correct Answer: Make at home Your Answer Buy from outside Multiple Choice Multiple
Answer Question: Following difficulties are faced by SDE analysis :Correct Answer:
More delivery period , Geographical location of supplier , Reliability of
suppliers Your Answer More delivery period , Reliability of suppliers , Excise
duty Select The Blank Question: For replenishment action for stock items which are
reserved by PPC, the stores work out ________ stock which equals the stock on hand
less stock reserved. Correct Answer: Free Your Answer Net True/False Question:
Route sheets for custom built job is prepared for each new order received.

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Correct Answer: Your Answer True

True

P P C 3rd SEMESTER OPERATIONS (PGDBA)

memory or wastes computer stationary while preparing stores ledger. Correct


Answer: MNG Analysis Your Answer SOS Analysis Multiple Choice Single Answer
Question: Why customer is called the king? Correct Answer: Customer's orders gives
us work Your Answer Gives satisfaction to workers Multiple Choice Single Answer
Question: Negative value of critical ratio :Correct Answer: Is meaningless Your
Answer Indicates excess of scheduled delivery period Multiple Choice Multiple
Answer Question: The main characteristics of batch production are :Correct Answer:
Short runs , Skilled labours in specific trade , Supervisor to posses knowledge of
specific process Your Answer Short runs , Skilled labours in specific trade ,
Supervisor to posses knowledge of specific process True/False Question: If lead
time available is 11days and lead time required is 10 days, the critical ratio
would be 1.10. Correct Answer: True Your Answer True Multiple Choice Multiple
Answer Question: What are the factor affecting decision about centralized planning
system? Correct Answer: Product variety is large , Jobbing and batch production
methods of manufacturing , Work is less repetitive Your Answer Product variety is
large , Jobbing and batch production methods of manufacturing , Work is less
repetitive True/False Question: In continuous or process production , only one
product is manufactured. Correct Answer: True Your Answer True True/False
Question: The make-or-buy decision becomes necessary when the current source of
supply is not able to supply the material in accordance with buyer's quality
requirements. Correct Answer: True Your Answer True True/False

Match The Following Question: Correct Answer:Your Answer Order quantity Factor
influencing process planningCompare alternative processes Machine capacity chart
Dimensional accuracy purpose machines with special toolings General

Mass production Special purpose machines Break even analysis Standard elemental
time data Compare alternative processes Factor influencing process planning

Multiple Choice Multiple Answer Question: Following are some of the common
standard cutting tools :Correct Answer: Cutting saw , Inserts , Reamers Your
Answer Form tool , Inserts , Reamers Multiple Choice Single Answer Question: The
Carrying cost is stated in terms of :Correct Answer: Per item per year Your Answer
Per order Select The Blank Question: The definitive statement of policy stating
when to procure and how much to procure usually to ensure that the sum of all
costs associated with ________ are minimised is called Inventory policy. Correct
Answer: Inventory Your Answer Buying Select The Blank Question: Buying for C
quantities should be made in ________ quantities . Correct Answer: Large Your
Answer Medium Select The Blank Question: In the assignment model, the________ is
formed between jobs and machines. Correct Answer: Matrix Your Answer Matrix Select
The Blank Question: ________ analysis mainly helps to identify nonexisting items
for which store keeps bin cards, wastes computer

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Question: Work measurement function is attached to line management. Correct
Answer: False Your Answer True

P P C 3rd SEMESTER OPERATIONS (PGDBA)


Multiple Choice Single Answer Question: Which factor influence plan for meeting
seasonal or occasional increase in demand? Correct Answer: Subcontracting Your
Answer Subcontracting Multiple Choice Single Answer Question: Which of the
following is the function of Production Planning? Correct Answer: Process planning
and scheduling Your Answer Progressing Select The Blank Question: Because of
uncertainty of activity timings, PERT acquired a shape of ________ model. Correct
Answer: Probabilistic Your Answer Statistical True/False Question: Scientific
inventory control system requires to be followed for machine aid, work aid and
inspection aid :Correct Answer: False Your Answer True True/False Question: Job
schedule is a chart showing work ahead of each machine with respect to time.
Correct Answer: False Your Answer True Match The Following Question: Correct
Answer:Your Answer Tooling cost Jigs and Fixtures Jigs and Fixtures Cost

Multiple Choice Single Answer Question: Placement of purchase orders in case of


'A' type of items is usually :Correct Answer: Frequent Your Answer Frequent Match
The Following Question: Correct Answer:Your Answer Economic order quantity
Quantity at which there is neither overstocking nor under stocking. Quantity at
which there is neither overstocking nor under stocking. Carrying cost Cost of
'holding' the material in store of transportation [carrying] of material
Procurement cost Administrative cost for procurement of procurement of material
Inventory cost Sum of carrying and inventory cost Sum of carrying and inventory
cost Cost Cost

True/False Question: To solve "n jobs - 3 machines" sequencing problem, the


largest of time of any job on the second machine must be smaller than or equal to
the smallest time of any job on first machine or third machine. Correct Answer:
True Your Answer False True/False Question: Systematic procedures must be set in
the operating functions prior to installation of PPC in the firm. Correct Answer:
True Your Answer True Select The Blank Question: Time waste is the earliest of all
wastes and yet the________ to correct because it does not litter the floor.
Correct Answer: Hazards Your Answer Big hazard Multiple Choice Single Answer
Question: If the annual usage of a material is 1200 units and the reorder point is
at 120 Units, find the lead time. Correct Answer: 4 months Your Answer 1.2 Months

Opportunity costsMonitory value sacrificed in rejection of giving opportunity to


do a business

Incremental cost Vary with decision to make or buy Vary with decision to make or
buy Labour cost benefits Wages and other benefits Wages and other

Multiple Choice Single Answer Question: The goods are manufactured as per
customer's definite order in case of :Correct Answer: Job production Your Answer
Batch production

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P P C 3rd SEMESTER OPERATIONS (PGDBA)
Multiple Choice Multiple Answer Question: The commonly used network techniques
other than PERT and CPM are as follows :Correct Answer: MOSS [ Multi Operation
Scheduling System ] , PCS [ Project Control System ] , GERT [ Graphical Evaluation
Review Techniques ] Your Answer MIS [ Management Information Systems ] Multiple
Choice Multiple Answer Question: To minimize total throughout time we are required
to minimize :Correct Answer: Queuing , Idle time , Inventory Your Answer Queuing ,
Idle time Multiple Choice Multiple Answer Question: Following conditions are
required to be fulfilled for processing n jobs through 2 machines :Correct Answer:
The jobs are ready to be processed before the period under consideration
begins . , Transient time to move a job from one machine to the another is
negligible. , In process inventory is allowed. Your Answer The jobs are ready to
be processed before the period under consideration begins . , In process inventory
is allowed. Select The Blank Question: An inventory control technique based on
selective approach to stock items is called ________ analysis. Correct Answer:
Pareto's Your Answer Pareto's Multiple Choice Multiple Answer Question: While
communicating to customer on delays in delivery following information should be
given :Correct Answer: Information on identification of job , Reasons for delays ,
Revised date of delivery Your Answer Reasons for delays , Revised date of delivery
Select The Blank Question: CPM is ________ oriented system. Correct Answer:
Activity Your Answer Activity Multiple Choice Single Answer Question: One of the
following is not consumable tool :Correct Answer: Arbors Your Answer Arbors
True/False Question: LOB is a manual planning and scheduling technique similar in
nature to MRP [Material Resource Planning]. Correct Answer: Your Answer False

True

Select The Blank Question: ________ is required when expediting fails to bring
deviated plan to its actual path. Correct Answer: Replanning Your Answer
Replanning Multiple Choice Multiple Answer Question: The process of contraction or
compression involves extra cost because extra money is required to be spent on
factors such as :Correct Answer: Overtime engagement of workforce , Purchase of
additional machinery , Use of better materials Your Answer Overtime engagement of
workforce , Purchase of additional machinery , Purchase of stationary of good
quality Multiple Choice Single Answer Question: In job production one single
product is manufactured while a batch of group of products is turned out at a time
under a system of :Correct Answer: Batch production Your Answer Process production
Multiple Choice Multiple Answer Question: The 'F' group of GOLF analysis involves
following requirements :Correct Answer: Search for foreign suppliers , Opening of
letter of credit , Arrangements for shipping and port clearance Your Answer Search
for foreign suppliers Multiple Choice Single Answer Question: The production
system characterized by complex set of activities that must be performed in a
particular order within a given period and within an estimated expenditure is
known as :Correct Answer: Project production Your Answer Project production
Multiple Choice Single Answer Question: Proper Production Planning and Control can
reduce cost in :Correct Answer: Overtime cost Your Answer Overtime cost Select The
Blank Question: ________ is the specific instant of time that marks start and end
of activity. Correct Answer: Event Your Answer Event

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Select The Blank Question: Overlapping of operations help to ________
manufacturing time. Correct Answer: Reduce Your Answer Reduce

P P C 3rd SEMESTER OPERATIONS (PGDBA)

True/False Question: The 'G' group of GOLF analysis involves moderate delivery
time and availability of credit usually in the range of 30 to 60 days. Correct
Answer: True Your Answer True Select The Blank Question: ABC company manufactures
MS bolts. Given fixed cost Rs 0.5 Lac, Labour cost Rs 2 Lacs, Raw Material cost Rs
3 Lacs, overhead cost Rs 0.5 Lacs, the total manufacturing cost would be Rs
________. Correct Answer: 6 Lacs Your Answer 6 Lacs LIST OF ATTEMPTED QUESTION:S
AND ANSWERS Multiple Choice Multiple Answer Question: If actual demand far exceeds
forecast, it will result into :Correct Answer: Better utilization of equipment ,
Project margin , Higher material purchase Your Answer Higher material purchase ,
Increase in labour productivity , Better utilization of equipment , Project margin
Select The Blank Question: To know the accumulated ________ for a given machine at
a given time Load charts are necessary. Correct Answer: Load Your Answer Load
Multiple Choice Single Answer Question: LOB technique was developed by US navy in
the year :Correct Answer: 1958 Your Answer 1958 True/False Question: In continuous
or process production , only one product is manufactured. Correct Answer: True
Your Answer True Select The Blank Question: ________reflects impact of money tied
up in inventory. Correct Answer: Inventory turnover Your Answer Inventory turnover
Multiple Choice Multiple Answer Question: Methods for recording actual progress of
work for shop orders are :Correct Answer: Progress card , Display board , Network
updating Your Answer Progress card , Display board , Network updating , Job card

Multiple Choice Multiple Answer Question: "Difficult" items have following


attributes :Correct Answer: Available indigenously but are not easy to procure ,
Items which come from longer distance , Items which are difficult to manufacture
Your Answer Available indigenously but are not easy to procure , Items which come
from longer distance , Items having complex specifications Multiple Choice
Multiple Answer Question: They are type of analytical estimate :Correct Answer:
Moving average , Exponential smothering , Curve fitting Your Answer Moving average
, Curve fitting Select The Blank Question: The performance standard is required by
________ to determine individual machine capacity for the purpose of machine
loading and assigning machine hours and man hours . Correct Answer: Scheduler Your
Answer Production engineer Multiple Choice Multiple Answer Question: The network
analysis involves following works :Correct Answer: Obtaining a work breakdown
structure to a set of individual jobs which are arranged in a logical network. ,
Estimation of job duration , Scheduling to discover which jobs control completion
of project and reallocation of resources. Your Answer Obtaining a work breakdown
structure to a set of individual jobs which are arranged in a logical network. ,
Estimation of job duration , Scheduling to discover which jobs control completion
of project and reallocation of resources. Multiple Choice Single Answer Question:
The assembly work content [ Wi ] of the i'th station having n work stations is
given by :Correct Answer: å Wi from i=1 to n Your Answer å Wi from i=1 to n
Multiple Choice Multiple Answer Question: Essentials of good forecasts are
:Correct Answer: Stability , Fairly accurate , Economical to generate Your Answer
Stability , Fairly accurate , Economical to generate

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Select The Blank Question: A progress card is the most ________ method of
recording of progress of work. Correct Answer: Convenient Your Answer Convenient

P P C 3rd SEMESTER OPERATIONS (PGDBA)


Multiple Choice Multiple Answer Question: The 'F' group of GOLF analysis involves
following requirements :Correct Answer: Search for foreign suppliers , Opening of
letter of credit , Arrangements for shipping and port clearance Your Answer Search
for foreign suppliers , Opening of letter of credit , Arrangements for shipping
and port clearance , Account in foreign bank Match The Following Question: Correct
Answer: Your Answer Order quantity Factor influencing process planning Break even
analysis Machine capacity chart Dimensional accuracy Dimensional accuracy Mass
production Special purpose machines Special purpose machines Standard elemental
time data Compare alternative processes Factor influencing process planning
Multiple Choice Multiple Answer Question: The tooling data is prepared in respect
of following measuring instruments :Correct Answer: Vernier caliper , Micrometer
screw gauge , Strain gauge Your Answer Vernier caliper , Micrometer screw gauge ,
Strain gauge , Drill bits Multiple Choice Multiple Answer Question: In
replenishment system, the fixed order quantity system is also called by following
names :Correct Answer: Fixed order system , Min-max system , Reorder point system
Your Answer Fixed order system , Min-max system , Re-order point system , Lead
time system Multiple Choice Multiple Answer Question: How you will Judge the
failure of production planning and control department? Correct Answer: Frequent
broken delivery promises , Underutilization of men, machines , Excessive overtime
Your Answer Frequent broken delivery promises , Underutilization of men,
machines , Excessive overtime , Better coordination with other section Multiple
Choice Single Answer Question: In Cost Vs Quantity plot, the total inventory Cost
curve is :Correct Answer: Parabolic Your Answer Inverse True/False

Multiple Choice Multiple Answer Question: Following are some of the common
standard cutting tools :Correct Answer: Cutting saw , Inserts , Reamers Your
Answer Form tool , Cutting saw , Inserts , Reamers Multiple Choice Multiple Answer
Question: Tooling cost comprises the cost of :Correct Answer: Gigs , Fixtures ,
Drill bits Your Answer Gigs , Fixtures , Drill bits , Stationary Multiple Choice
Single Answer Question: The light engineering company has one special purpose
facing & centering machine And one copying lathe. The foreman has five work orders
for processing . The operation Sequence is fixed [ each job is first faced and
centered and then copy turned ] . The standard Hours required for each machine to
process each work order are shown in the following Table :- Work Order Processing
Time [Hours ] Facing & centering machine Copying Lathe I 16 40 II 30 60 III 20 6
IV 15 16 V 25 12 find sequence to minimize requirements of machine hours. Correct
Answer: IV-I-II-V-III Your Answer I-II-III-IV-V Select The Blank Question:
________ represents the time that elapses between the receipt of requirement of
job until the job is adopted in the production control department. Correct Answer:
Order preparation time Your Answer Queue time True/False Question: PERT basically
does not demarcate between critical and non-critical activities. Correct Answer:
True Your Answer True Multiple Choice Single Answer Question: The assignment
method is also called as :Correct Answer: Hungarian Method Your Answer Analytical
Method Multiple Choice Multiple Answer Question: Outside operations cost involves
expenses such as :Correct Answer: Rough blanking , Heat treatment , Plating Your
Answer Heat treatment , Plating , Inventory control , Rough blanking Select The
Blank Question: The correct fitting of orders with capacity considerably lessens
________ burden of control. Correct Answer: Foreman's Your Answer Foreman's

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Question: Given stock in hand = 1320 units, safety stock=840 units and average
daily consumption = 60 units, the lead time available would be 10 hours. Correct
Answer: False Your Answer True

P P C 3rd SEMESTER OPERATIONS (PGDBA)


Select The Blank Question: An inventory control system in which stock of item is
physically or conceptually divided into ________ bins is calledTwo bin system.
Correct Answer: Two Your Answer Pair Multiple Choice Multiple Answer Question:
They are type of analytical estimate :Correct Answer: Moving average , Exponential
smothering , Curve fitting Your Answer Moving average , Exponential smothering ,
Curve fitting , Opinion surveys Multiple Choice Single Answer Question: For goods
manufactured to stock, following department is expected to periodically undertake
replenishment action as stocks are depleted :Correct Answer: Production Planning
Control Your Answer Production True/False Question: Random fluctuation is addition
of cyclical fluctuation and seasonal fluctuation. Correct Answer: False Your
Answer True True/False Question: Scientific inventory control system requires to
be followed for machine aid, work aid and inspection aid :Correct Answer: False
Your Answer True Multiple Choice Single Answer Question: Value Analysis conducted
in 'C' type of material is usually :Correct Answer: Minimum Your Answer Minimum
True/False Question: Purchase department must keep PPC informed regarding lead
time of different items specially where lead times are extended. Correct Answer:
True Your Answer True True/False Question: In assignment matrix, it is a must to
determine Jacobean of the determinant. Correct Answer: False Your Answer True
Select The Blank Question: For replenishment action for stock items which are
reserved by PPC, the stores work out ________ stock which equals the stock on hand
less stock reserved. Correct Answer: Free Your Answer Net

Multiple Choice Single Answer Question: If the annual usage of a material is 1200
units and the reorder point is at 120 Units, find the lead time. Correct Answer: 4
months Your Answer 4 months Multiple Choice Single Answer Question: The assignment
algorithm was developed by a Hungarian mathematician named :Correct Answer: D.
Konig Your Answer Charles simony Multiple Choice Single Answer Question: So far as
possible, number of activities should be :Correct Answer: Limited Your Answer
Limited True/False Question: Production Planning and Control makes the supervisor
ineffective. Correct Answer: True Your Answer False Multiple Choice Single Answer
Question: Unit of loading and scheduling depends on following factor :Correct
Answer: Operating cycle Your Answer Unit of capacity True/False Question: The 'G'
group of GOLF analysis involves moderate delivery time and availability of credit
usually in the range of 30 to 60 days. Correct Answer: True Your Answer True
Multiple Choice Multiple Answer Question: Load charts are used for following
:Correct Answer: To know the accumulated load on a given machine at a given time ,
Identify periods available for allocation in future to orders , Matching orders
and loads Your Answer Improving supply of material , To know the accumulated load
on a given machine at a given time , Identify periods available for allocation in
future to orders , Matching orders and loads Select The Blank Question: ABC
company manufactures MS bolts. Given fixed cost Rs 0.5 Lac, Labour cost Rs 2 Lacs,
Raw Material cost Rs 3 Lacs, overhead cost Rs 0.5 Lacs, the total manufacturing
cost would be Rs ________. Correct Answer: 6 Lacs Your Answer 6 Lacs

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P P C 3rd SEMESTER OPERATIONS (PGDBA)
Multiple Choice Single Answer Question: What are the customer's expectation from
the supplier? Correct Answer: Consistent good quality of products Your Answer
Consistent good quality of products Match The Following Question: Correct Answer:
Your Answer End piece allowance Material insufficient to produce one piece
Material insufficient to produce one piece Stock allowance Quantity to meet
requirement of spares Quantity to meet requirement of spares Machining allowance
Extra material requirement Extra material requirement Spoilage allowance Process
rejection Process rejection Multiple Choice Single Answer Question: Why customer
is called the king? Correct Answer: Customer's orders gives us work Your Answer
Customer's orders gives us work Multiple Choice Single Answer Question: PPC is
expected to have good inter-departmental relationships to achieve the production
targets. Which is the most important factor that shall affect production targets?
Correct Answer: Timely availability of material, manpower Your Answer Timely
availability of material, manpower Select The Blank Question: Generally for
________ flow system, Heuristic method is preferred. Correct Answer: Intermittent
Your Answer Continuous Select The Blank Question: In control board________
compartment contains copy of work orders/shop orders of the item to be processed
next on the machine. Correct Answer: Middle Your Answer Bottom True/False
Question: Work measurement function is attached to line management. Correct
Answer: False Your Answer True Multiple Choice Multiple Answer Question: The
technical feasibility of sales enquiry is carried out on the following grounds
:Correct Answer: Tools and plants are available , Technical know how is
available , Competent persons are present

Your Answer Tools and plants are available , Technical know how is available ,
Competent persons are present , Cost data of raw material is available. LIST OF
ATTEMPTED QUESTION:S AND ANSWERS

Multiple Choice Multiple Answer Question: Following are the factors which
influence tool life :Correct Answer: Operators efficiency , Type of tool ,
Material it is required to operate upon Your Answer Operators efficiency , Type of
tool , Material it is required to operate upon Multiple Choice Single Answer
Question: The document which incorporates details of process planning for a job is
called :Correct Answer: Route Sheet Your Answer Route Sheet Multiple Choice
Multiple Answer Question: CPM terminology uses words like Correct Answer: Arrow
diagram , Nodes , Float Your Answer Arrow diagram , Nodes Select The Blank
Question: Forecasting is function of ________. Correct Answer: Marketing
department Your Answer Planning in charge Select The Blank Question: Johnsons
method of scheduling can be used when operation sequence involve ________
machines. Correct Answer: Two Your Answer Two Select The Blank Question: Good
quality and ________are the two main requirements to secure maximum business from
a customer. Correct Answer: Competitive rates Your Answer Competitive rates Select
The Blank Question: Sum of queue, transit, order preparation and manufacturing
times is known as ________ Correct Answer: Total Lead Time Your Answer Total Lead
Time True/False

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Question: To conduct FSN analysis we require, last date of receipt or last date of
issue whichever is later and period. Correct Answer: True Your Answer True

P P C 3rd SEMESTER OPERATIONS (PGDBA)


Multiple Choice Single Answer Question: Effective Production Planning and Control,
reduce investment in inventories effectively :Correct Answer: By proper
coordination between shop floor, stores and buying department Your Answer By
proper coordination between shop floor, stores and buying department True/False
Question: Fluctuation due to changes in season are called cyclical fluctuation.
Correct Answer: False Your Answer False True/False Question: Flexibility and
product variety are not interrelated with each other. Correct Answer: False Your
Answer True True/False Question: Overlapping of operations help to reduce
manufacturing time. Correct Answer: True Your Answer True Select The Blank
Question: The LOB technique is made more accurate and fast by using ________.
Correct Answer: Computers Your Answer Reduction techniques True/False Question:
Overtime is undesirable since it increases manufacturing cost of the product.
Correct Answer: True Your Answer False Multiple Choice Multiple Answer Question:
The essential features of batch production are :Correct Answer: General purpose
machines and process type layout , Manual materials handling , Flexibility of
production schedule Your Answer General purpose machines and process type layout ,
Manual materials handling , Flexibility of production schedule Multiple Choice
Single Answer Question: The sourcing of vendors in case of 'B' type of items is
:Correct Answer: Medium

Multiple Choice Multiple Answer Question: Overtime can be avoided in many ways and
they are :Correct Answer: Unrealistic delivery date , Acceptance of too many rush
order , Excessive machine breakdown Your Answer Unrealistic delivery date ,
Acceptance of too many rush order , Excessive machine breakdown Multiple Choice
Multiple Answer Question: Material control function embraces a following
techniques :Correct Answer: Make -or -buy decision , Pareto's analysis ,
Replenishment system Your Answer Make -or -buy decision , Pareto's analysis ,
Replenishment system True/False Question: Work measurement is not useful for
choosing between two alternate methods of production. Correct Answer: False Your
Answer False Multiple Choice Multiple Answer Question: Process Sheet contains
following information :Correct Answer: Material Specification , Sequence of
operation , Skill of Labour Your Answer Material Specification , Sequence of
operation , Skill of Labour True/False Question: More than one subcontractor
should be developed for each subcontracted operation/Job. Correct Answer: True
Your Answer True Select The Blank Question: Classification of items on basis of
their capital lock up is called ________ analysis. Correct Answer: XYZ Your Answer
XYZ Select The Blank Question: Purchase section must keep ________posted on the
progress of purchase orders and expected delays. Correct Answer: P.P.C. Your
Answer P.P.C.

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Your Answer

Few

P P C 3rd SEMESTER OPERATIONS (PGDBA)


Your Answer

Only product related activities

Multiple Choice Single Answer Question: Dispatcher withdraws required quantity of


material from stores using following document :Correct Answer: Stores issue order
Your Answer Bill of material Multiple Choice Multiple Answer Question: In a mass
production assembly shop following work measurement techniques are used :Correct
Answer: Time study , Work sampling , Production study Your Answer Time study ,
Work sampling , Production study , Analytical estimating Multiple Choice Multiple
Answer Question: SDE analysis is based on problems of procurement namely :Correct
Answer: Non-availability , Scarcity , Longer lead time Your Answer Non-
availability , Scarcity , Longer lead time True/False Question: Line balancing is
a simulation technique. Correct Answer: False Your Answer False Multiple Choice
Multiple Answer Question: The line of balance is a device for planning and
monitoring progress of :Correct Answer: Purchase order execution , Project
execution , Targeted programs Your Answer Purchase order execution , Project
execution , Targeted programs Select The Blank Question: Sales persons decides
________. Correct Answer: Synthetic forecast Your Answer Current sales True/False
Question: Material control Card is a document for record of issues of material and
receipt of unused material by production shop. Correct Answer: False Your Answer
False Multiple Choice Single Answer Question: Work measurement is limited to
measuring :Correct Answer: Productive & non productive time

Match The Following Question: Correct Answer:Your Answer Move order Transport
material from and to required work centers Transport material from and to required
work centers Materials Order Allocation of material required in connection with
shop order Allocation of material required in connection with shop order Work
Order Bird's eye view of production programme Bird's eye view of production
programme Production Order Reserve material required in connection with sales
order Reserve material required in connection with sales order

Multiple Choice Multiple Answer Question: The software for line balancing should
have following features :Correct Answer: Easy to operate , Easy to install , Easy
to upgrade Your Answer Easy to operate , Easy to install , Unmanaged code should
be available Multiple Choice Single Answer Question: Man hours is commonly used
unit of measurement for scheduling purposes in following industry :Correct Answer:
Engineering Your Answer Engineering Multiple Choice Multiple Answer Question:
Customer plays very important role due to the following reasons :Correct Answer:
Gives us work , Dividends to share holders , Gets business from new customers Your
Answer Gives us work , Dividends to share holders , Gets business from new
customers Multiple Choice Single Answer Question: The 4X4 assignment problem
involve following job-machine operations :Correct Answer: 24 Your Answer 24
Multiple Choice Single Answer Question: The best of scientific tools available for
scheduling is :Correct Answer: CPA [ critical path analysis ] Your Answer Gantt
Chart

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P P C 3rd SEMESTER OPERATIONS (PGDBA)
Multiple Choice Multiple Answer Question: Work measurement is responsibility of
:Correct Answer: PPC , Industrial Engineering , Production department Your Answer
PPC , Industrial Engineering Match The Following Question: Correct Answer:Your
Answer Long production run Flow production Mass and Flow production Mass and
Multiple Choice Multiple Answer Question: Smoothing performs following
activities:Correct Answer: Reallocation of resources , Improving utilization of
resources , Conducting Heuristic approach Your Answer Reallocation of resources ,
Improving utilization of resources , Conducting Heuristic approach True/False
Question: As per a study on materials management practices, a typical firm spends
almost half of its rupee sales on goods purchased from vendors. Correct Answer:
True Your Answer True Select The Blank Question: Value analysis of ________ class
items is usually inadvisable. Correct Answer: C Your Answer C True/False Question:
PPC system in the organisation is to be tailor made. Correct Answer: True Your
Answer True

Complex activities to be performed in a particular order within a give time &


estimate. Project production Project production One or few units manufactured as
per customers requirement Jobbing Production Jobbing Production Short production
run Batch Production Batch Production

Multiple Choice Single Answer Question: Value Analysis conducted in 'C' type of
material is usually :Correct Answer: Minimum Your Answer Minimum Multiple Choice
Multiple Answer Question: Some of significant features of HML analysis are
:Correct Answer: To evolve buying policies to control purchases , To delegate
authorities to different buyers to make petty cash purchases , Not to take
consumption into account Your Answer To evolve buying policies to control
purchases , To delegate authorities to different buyers to make petty cash
purchases Multiple Choice Single Answer Question: What is the reasons for poor
labour efficiency attributed by inefficient P.P.C.? Correct Answer: Failure to
provide proper tools and control on work in progress on shop floor Your Answer
Failure to provide proper tools and control on work in progress on shop floor
Multiple Choice Single Answer Question: The administrative expenses towards the
procurement of materials is called :Correct Answer: Procurement cost Your Answer
Administrative cost

LIST OF ATTEMPTED QUESTION:S AND ANSWERS

True/False Question: Performance benchmarking does not involves comparison of


financial ratios at the aggregate level. Correct Answer: False Your Answer False
Multiple Choice Single Answer Question: Setup time includes :Correct Answer:
Internal setup time & External setup time Your Answer Internal setup time &
External setup time Multiple Choice Single Answer Question: Participants of the
groups for quality circles should be decided by :Correct Answer: Employees coming
together by their own enthusiasm Your Answer Employees coming together by their
own enthusiasm Multiple Choice Single Answer

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Question: Check sheet are also used as :Correct Answer: Data gathering &
interpretation tool Your Answer Data gathering & interpretation tool Multiple
Choice Single Answer Question: SMED means :Correct Answer: Single minute exchange
of dies Your Answer Single minute exchange of dies Match The Following Question:
Correct Answer:Your Answer Productivity performance measurement Cost of quality
Financial performance measurement Sales of the months

P P C 3rd SEMESTER OPERATIONS (PGDBA)


Parato analysis underlines & operates on Philosophy of "vital few:trivial many"
Philosophy of "vital few:trivial many" Parato analysis is technique of identifying
vital causes by Arranging data according to the descending order of their
frequency of occurrence Arranging data according to the descending order of their
frequency of occurrence Parato diagram is a Bar graph with height or value drawn
by Arranging data in descending order Magnitude of defects

Turnover employee Sales of the months

Customer satisfaction measurement Customer complaints per period Customer


complaints per period Staff attitude measurementEmployee satisfaction index
Employee satisfaction index

Multiple Choice Multiple Answer Question: Few steps in construction in Radar chart
are :Correct Answer: Brainstorming to enlist characteristics which require to be
evaluated & draw the circle & divide it into 'slices' equal to number of
characteristics , The first slice begins at 12 noon. Then draw vertical line &
calibrate it equal to the number of levels required , Draw concentric circles from
each gradiation using 'o' point as centre Your Answer Brainstorming to enlist
characteristics which require to be evaluated & draw the circle & divide it into
'slices' equal to number of characteristics , The first slice begins at 12 noon.
Then draw vertical line & calibrate it equal to the number of levels required ,
Draw concentric circles from each gradiation using 'o' point as centre Select The
Blank Question: 5 S audit result is discussed in ________ meeting. Correct Answer:
Monthly Your Answer Monthly True/False Question: Fishbone analysis is used both in
analysis & planning. Correct Answer: True Your Answer False Multiple Choice Single
Answer Question: One Green Belt may head a team of :Correct Answer: 20 employees
Your Answer 20 employees Multiple Choice Multiple Answer Question: Role of
champions are :Correct Answer: Approve six sigma projects , Remove road block in
the path of six sigma implementation , Monitor progress of six sigma projects Your
Answer Monitor progress of six sigma projects , Approve six sigma projects ,
Remove road block in the path of six sigma implementation

Select The Blank Question: ________ is an effect due to the muda of defect.
Correct Answer: Wear & tear of parts while disassembling Your Answer Poor
production planning & control Select The Blank Question: If some defective parts
are discovered by the subsequent process they should be returned to the ________
to prevent reoccurrence. Correct Answer: Preceding process Your Answer Return to
stores Multiple Choice Multiple Answer Question: The results oriented efforts of
the quality circle should also include :Correct Answer: Efforts to avoid the
problem permanently , Ultimate aim of the customers satisfaction , Attacking the
real root causes & all possibilities Your Answer Efforts to avoid the problem
permanently , Publication or advertisement of your contribution , Attacking the
real root causes & all possibilities Match The Following Question: Correct
Answer:Your Answer Parato diagram always indicates Magnitude of defects Philosophy
of 20% of the activity causes 80% of the effect

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Multiple Choice Multiple Answer Question: To draw control charts, sample must be
representative of homogeneous segment of production for which :Correct Answer: The
items of the sample should be from the same machine setting , The items should be
of the same batch , Items should be made from the same raw material batch Your
Answer The items of the sample should be from the same machine setting , The items
should be of the same batch , Items should be made from the same raw material
batch Multiple Choice Single Answer Question: Failure mode and effect analysis
(FMEA) establish Correct Answer: Process failure and minimize frequency Your
Answer Process failure and minimize frequency Multiple Choice Multiple Answer
Question: What are the steps in deciding the benchmarking partner? Correct Answer:
Decide level of benchmarking , List down a few prospective candidates of
partnership , Collect information of short listed partners Your Answer Decide
level of benchmarking , List down a few prospective candidates of partnership ,
Collect information of short listed partners Multiple Choice Single Answer
Question: One Master Black Belt may head a team of :Correct Answer: 15-20 Black
Belts Your Answer 15-20 Black Belts Multiple Choice Single Answer Question:
Competitive benchmarking involves identifying key competitive product, services or
processes & comparing with those of :Correct Answer: Main competitor Your Answer
Main competitor Multiple Choice Single Answer Question: Implication of Quality
problem is:Correct Answer: Gap in performance Your Answer Gap in performance

P P C 3rd SEMESTER OPERATIONS (PGDBA)

Question: Non-availability of files /document in time is a problem to be addressed


by office TPM. Correct Answer: True Your Answer True Multiple Choice Single Answer
Question: Check sheet is easy to use because it is :Correct Answer: Simplest tool
Your Answer Simplest tool Multiple Choice Single Answer Question: Benchmarking
helps to identify the gap between the current performance of the organization and
the :Correct Answer: Performance of the best organization Your Answer Performance
of the best organization True/False Question: Flow chart is pictorial
representation of the steps in production control. Correct Answer: False Your
Answer True Multiple Choice Multiple Answer Question: Breakdown problem may be
stratified by :Correct Answer: Sections , Machines , Type of breakdown (e.g mech.
Or electrical) Your Answer Sections , Machines , Type of breakdown (e.g mech. Or
electrical) Select The Blank Question: A control chart to exhibit counted data on
number of defect is called ________. Correct Answer: c-chart Your Answer c-chart
Select The Blank Question: Procedure for implementation of TPM consists of
________ numbers of steps. Correct Answer: 12 Your Answer 8 Select The Blank
Question: Capability index Cp = ________ Correct Answer: Specification
width/process width Your Answer Specification width/process width Multiple Choice
Single Answer Question: Pareto's analysis underlines & operates philosophy of
:Correct Answer: Vital few = trivial many Your Answer Vital few = trivial many

Select The Blank Question: Number of defects in an individual component, like


gear, shaft, wheel etc can be monitored through ________ type of control chart.
Correct Answer: c-chart Your Answer c-chart True/False

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P P C 3rd SEMESTER OPERATIONS (PGDBA)
True/False Question: Kanban signals are required when assembly work, subassembly
work and manufacturing at parts is carried out at different locations. Correct
Answer: True Your Answer True Multiple Choice Multiple Answer Question: To reduce
clamping & declamping time, following actions are desirable :Correct Answer:
Standardize clamping bolts / screws , Cut off unnecessary threads , Use quick
clamping device Your Answer Standardize clamping bolts / screws , Cut off
unnecessary threads , Use quick clamping device Select The Blank Question:
Benchmarking allows exchange of ________ between the benchmarking partners.
Correct Answer: Information Your Answer Information Multiple Choice Multiple
Answer Question: TQM can never flourish if the staff are:Correct Answer: Worried
about losing jobs , Afraid of being reprimanded if there are mistakes , Scared of
their bosses Your Answer Worried about losing jobs , Afraid of being reprimanded
if there are mistakes , Scared of their bosses True/False Question: In bar graph
each bar is of same height. Correct Answer: False Your Answer False Multiple
Choice Multiple Answer Question: During SMED implementation, primary study
consists of :Correct Answer: Equipment analysis , Setup change analysis ,
Preparation items (storage place , method) analysis Your Answer Equipment analysis
, Setup change analysis , Preparation items (storage place , method) analysis
True/False Question: Daily work management can also be extended to non
manufacturing areas like procurement, QA, HRD etc. Correct Answer: True Your
Answer True Multiple Choice Multiple Answer Question: Types of Poka-Yoke are :-

Correct Answer: Prevention type Poka-Yoke , Detection type Poka-Yoke Your Answer
Prevention type Poka-Yoke , Detection type Poka-Yoke Multiple Choice Single Answer
Question: Quality problem solving tool is used to :Correct Answer: Improve quality
Your Answer Save time True/False Question: Along with problem solving tools
experience and judgment is also used. Correct Answer: True Your Answer False
Select The Blank Question: JIT advocates the philosophy at elimination of waste
from system which occurs due to ________. Correct Answer: Over Production Your
Answer Over Production True/False Question: Without measuring initial performance,
target can't be set. Correct Answer: True Your Answer False Multiple Choice
Multiple Answer Question: An erratic patterns falling above & below the control
limits indicates :Correct Answer: Defect in materials , Frequent adjustment of
machines , Poorly trained operators Your Answer Defect in materials , Frequent
adjustment of machines , Poorly trained operators True/False Question: Sample size
for the construction of p-chart are larger than X bar-R chart. Correct Answer:
True Your Answer True Multiple Choice Multiple Answer Question: Histogram is an
important diagnostic tool. Analysis of the histogram gives :Correct Answer: It
shows cause which affects the process , An idea of what is happening to the
process , Whether the process is capable of meeting process or not i.e. around
correct average & within specific limits Your Answer An idea of what is happening
to the process , Whether the process is capable of meeting process or not i.e.
around

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correct average & within specific limits , A bird's eye view of the variation
Multiple Choice Single Answer Question: Productivity improves by :Correct Answer:
Voluntary participants of everyone Your Answer Voluntary participants of everyone

P P C 3rd SEMESTER OPERATIONS (PGDBA)

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Production Planning & Control_8 LIST OF ATTEMPTED QUESTIONS AND ANSWERS True/False
Question XYZ when combined with FSN analysis helps to classify non-moving items
into XN , YN and ZN. Correct Answer True Your Answer True Multiple Choice Single
Answer Question Forecast is based on :Correct Answer Past data Your Answer
Competitor's market share Select The Blank Question Network ________ is defined as
any adjustment to the arrow diagram which becomes necessary owing to departure
from the project schedule laid down earlier. Correct Answer Updating Your Answer
Design Multiple Choice Single Answer Question For goods manufactured to stock,
following department is expected to periodically undertake replenishment action as
stocks are depleted :Correct Answer Production Planning Control Your Answer
Production Planning Control True/False Question Correct Answer Your Answer

CPM marks critical activities. True True

Select The Blank Question A shop order may combine more than one ________
requiring identical items. Page 1
Correct Answer Your Answer

Production Planning & Control_8 Work order Sales order

Multiple Choice Single Answer Question What are the customer's expectation from
the supplier? Correct Answer Consistent good quality of products Your Answer
Consistent good quality of products Select The Blank Question ________ inventories
help to balance company's supply with market demand. Correct Answer Finished goods
Your Answer WIP Select The Blank Question Correct Answer Your Answer

Short term forecasts are for ________. Material Planning Cash flow management

Multiple Choice Single Answer Question For process planning following is one of
the basic document used :Correct Answer Operation Layout Your Answer Process
Layout Multiple Choice Single Answer Question Scheduled start of an operation is
authorized by issuing a document called :Correct Answer Job card Your Answer Route
card Multiple Choice Multiple Answer Question SOS Analysis involves following type
of items :Correct Answer Seasonal items available only for a limited period. ,
Seasonal items available throughout the year. , Non-seasonal items whose quantity
is decided on different considerations. Page 2
Production Planning & Control_8 Your Answer Seasonal items available throughout
the year. , Non-seasonal items whose quantity is decided on different
considerations. , Machine spare parts Multiple Choice Multiple Answer Question The
basic procedure of assignment technique is designed to solve problems wherein
:Correct Answer Number of tasks equal to number of facilities. , The objective
function is minimization. , There are no restrictions in allocation Your Answer
Number of tasks equal to number of facilities. , There are no restrictions in
allocation , Cost of machine should be taken into consideration. True/False
Question There are five manufacturing systems. However, many manufacturers
combines two or more systems to produce a final product. Correct Answer True Your
Answer True True/False Question In LOB, the regular progress checks the future
effect of any current delays and indicates degree of urgency for corrective
action. Correct Answer True Your Answer True Multiple Choice Multiple Answer
Question 5 jobs are to be processed on machines M1 and M2 , first on M1 and then
on M2. The processing times in hours are as follows.Find the sequence for 5 jobs
that will minimize total elapsed time .also find idle time & total elapsed time.
Job Processing time [ hours ] Machine M1 Machine M2 1 5 2 2 1 6 8 9 7 6 3 8 5 10 4
Correct Answer 2-4-3-5-1 , Minimum time 28 hours , Idle time = 1 & 2 Hours for M1
& M2 respectively. Your Answer Minimum time 28 hours , Idle time = 1 & 2 Hours for
M1 & M2 respectively. True/False Page 3
Production Planning & Control_8 Question When shop floor scheduling problem larger
than 3 machines arise the analytical solution procedures leading to optimality are
complex and difficult. Correct Answer True Your Answer True Match The Following
Question Correct Answer

Your Answer

End piece allowance Material insufficient to produce one piece Material


insufficient to produce one piece Stock allowance Quantity to meet requirement of
spares material requirement Machining allowance in handling Extra material
requirement Extra Material loss

Spoilage allowance Process rejection spares

Quantity to meet requirement of

Select The Blank Question ________ is required for machine set ups as well as
regular production. Correct Answer Performance standard Your Answer Machine design
data Multiple Choice Single Answer Question If a product is required within 20
days and the product can be made available in 10 days, the Critical ratio would be
:Correct Answer 2 Your Answer 0.5 Multiple Choice Single Answer Question A
subcontractor is :Correct Answer Another form acting as a supplier Your Answer
Manufacturer of specialized products on whom the Page 4
Production Planning & Control_8 buyer is dependent for 100% of requirement of main
assembly Multiple Choice Single Answer Question The data regarding maximum run out
between centers pertains to :Correct Answer Process planning Your Answer Raw
material data True/False Question safety stock. Correct Answer Your Answer

Lead time information is required for determination of False True

Select The Blank Question Americans like to use the word 'inventory' whereas for
same context British use the term________. Correct Answer Stock Your Answer Stock
Multiple Choice Multiple Answer Question SDE analysis is employed by the purchase
department for :Correct Answer Contract buying for some of 'easy' items. , Forward
buying of some of 'scarce' items. , Scheduled buying for some of 'easy' items.
Your Answer Forward buying of some of 'scarce' items. , Scheduled buying for some
of 'easy' items. , Contract buying for some of 'easy' items. True/False Question
Labour efficiency factor is applied after capacity requirement of equipment is
calculated. Correct Answer False Your Answer True Multiple Choice Multiple Answer
Question PERT terminology uses words like :Page 5
Correct Answer Your Answer

Production Planning & Control_8 Network diagram , Events , Slack Network diagram ,
Events

True/False Question The LOB technique is most appropriate for assembly operations
involving number of distinct components. Correct Answer True Your Answer True
True/False Question Transit time for manufactured items should be considered only
when it is insignificant. Correct Answer False Your Answer True Select The Blank
Question Correct Answer Your Answer

A progress card normally contains ________ squares. Less than 25 More than 50

Multiple Choice Multiple Answer Question Due to the following emergent events, the
queue time has to compensate for the time for which the job has to undergo an
extra time :Correct Answer Tool breakage , Job split up , Change in priorities
Your Answer Tool breakage , Job split up , Store inventory Multiple Choice Single
Answer Question One of the following is not an task of progressing :Correct Answer
Ensuring supply of material and issue of documents to manufacturing shops Your
Answer Expediting to rush up remaining operations of the delays jobs Multiple
Choice Single Answer Question Production output in night shift is :Correct Answer
Less than I shift production Page 6
Your Answer

Production Planning & Control_8 More than I shift production

Multiple Choice Multiple Answer Question The minimum requirements for application
software for line balancing are as follows :Correct Answer 1 Ghz processor , 1 Gb
hard Disk free memory , Windows or equivalent operating system. Your Answer 1 Gb
hard Disk free memory , Windows or equivalent operating system. Multiple Choice
Single Answer Question The work measurement and time study belong to the following
school of management :Correct Answer Scientific School of management Your Answer
Functional School of management Multiple Choice Multiple Answer Question Before
planning subcontracting points to be considered are :Correct Answer Whether
overtime can be given , One more shift can be started Your Answer Whether overtime
can be given , One more shift can be started , Set up time can be reduced Multiple
Choice Multiple Answer Question The main requirements of re-order level system are
as follows :Correct Answer Incoming materials and materials returned from shop
must be deposited in appropriate bins and their stock cards must be posted for
"goods receipt report" and "material return note" for the quantities received
physically . , Items should be issued in correct quantities. , The balance on the
stock cards should be periodically tallied with physical stock. Your Answer
Incoming materials and materials returned from shop must be deposited in
appropriate bins and their stock cards must be posted for "goods receipt report"
and "material return note" for the quantities received physically . , Items should
be issued in correct quantities. , The balance on the stock cards should be
periodically tallied with physical stock. Page 7
Production Planning & Control_8 Multiple Choice Multiple Answer Question The
following are salient features of the fixed order quantity system :Correct Answer
Reorder quantity is always the same which is usually economic order quantity , The
time interval between deliveries varies. , Replenishment action is initiated when
the stock on hand is just sufficient to meet demand during the lead time. Your
Answer Reorder quantity is always the same which is usually economic order
quantity , The time interval between deliveries varies. , Percent cumulative cost
of item is taken into consideration. Select The Blank Question ABC company
manufactures MS bolts. Given fixed cost Rs 0.5 Lac, Labour cost Rs 2 Lacs, Raw
Material cost Rs 3 Lacs, overhead cost Rs 0.5 Lacs. If bough from outside, the
cost of buying is Rs 8 per piece. The firm uses 100000 MS bolts every year. Under
these circumstances, the firm would take a decision to ________. Correct Answer
Make at home Your Answer Buy from outside Multiple Choice Multiple Answer Question
Following difficulties are faced by SDE analysis :Correct Answer More delivery
period , Geographical location of supplier , Reliability of suppliers Your Answer
More delivery period , Reliability of suppliers , Excise duty Select The Blank
Question For replenishment action for stock items which are reserved by PPC, the
stores work out ________ stock which equals the stock on hand less stock reserved.
Correct Answer Free Your Answer Net True/False Question Route sheets for custom
built job is prepared for each new order received. Page 8
Correct Answer Your Answer

Production Planning & Control_8 True True

Match The Following Question Correct Answer

Your Answer Compare General

Order quantity Factor influencing process planning alternative processes Machine


capacity chart Dimensional accuracy purpose machines with special toolings Mass
production Special purpose machines

Break even analysis

Standard elemental time data Compare alternative processes Factor influencing


process planning

Multiple Choice Multiple Answer Question Following are some of the common standard
cutting tools :Correct Answer Cutting saw , Inserts , Reamers Your Answer Form
tool , Inserts , Reamers Multiple Choice Single Answer Question The Carrying cost
is stated in terms of :Correct Answer Per item per year Your Answer Per order
Select The Blank Question The definitive statement of policy stating when to
procure and how much to procure usually to ensure that the sum of all costs
associated with ________ are minimised is called Inventory policy. Correct Answer
Inventory Your Answer Buying Select The Blank Page 9
Question quantities . Correct Answer Your Answer

Production Planning & Control_8 Buying for C quantities should be made in ________
Large Medium

LIST OF ATTEMPTED QUESTIONS AND ANSWERS Select The Blank Question In the
assignment model, the________ is formed between jobs and machines. Correct Answer
Matrix Your Answer Matrix Select The Blank Question ________ analysis mainly helps
to identify non-existing items for which store keeps bin cards, wastes computer
memory or wastes computer stationary while preparing stores ledger. Correct Answer
MNG Analysis Your Answer SOS Analysis Multiple Choice Single Answer Question Why
customer is called the king? Correct Answer Customer's orders gives us work Your
Answer Gives satisfaction to workers Multiple Choice Single Answer Question
Negative value of critical ratio :Correct Answer Is meaningless Your Answer
Indicates excess of scheduled delivery period Multiple Choice Multiple Answer
Question The main characteristics of batch production are :Correct Answer Short
runs , Skilled labours in specific trade , Supervisor to posses knowledge of
specific process Your Answer Short runs , Skilled labours in specific trade ,
Supervisor to posses knowledge of specific process Page 10
Production Planning & Control_8 True/False Question If lead time available is
11days and lead time required is 10 days, the critical ratio would be 1.10.
Correct Answer True Your Answer True Multiple Choice Multiple Answer Question What
are the factor affecting decision about centralized planning system? Correct
Answer Product variety is large , Jobbing and batch production methods of
manufacturing , Work is less repetitive Your Answer Product variety is large ,
Jobbing and batch production methods of manufacturing , Work is less repetitive
True/False Question manufactured. Correct Answer Your Answer

In continuous or process production , only one product is True True

True/False Question The make-or-buy decision becomes necessary when the current
source of supply is not able to supply the material in accordance with buyer's
quality requirements. Correct Answer True Your Answer True True/False Question
management. Correct Answer Your Answer

Work measurement function is attached to line False True

Multiple Choice Single Answer Question Placement of purchase orders in case of 'A'
type of items Page 11
Production Planning & Control_8 is usually :Correct Answer Your Answer Frequent
Frequent

Match The Following Question Correct Answer

Your Answer

Economic order quantity Quantity at which there is neither overstocking nor under
stocking. Quantity at which there is neither overstocking nor under stocking.
Carrying cost Cost of 'holding' the material in store transportation [carrying] of
material Procurement cost Administrative cost for procurement procurement of
material Inventory cost Sum of carrying and inventory cost carrying and inventory
cost Cost of Cost of Sum of

True/False Question To solve "n jobs - 3 machines" sequencing problem, the largest
of time of any job on the second machine must be smaller than or equal to the
smallest time of any job on first machine or third machine. Correct Answer True
Your Answer False True/False Question Systematic procedures must be set in the
operating functions prior to installation of PPC in the firm. Correct Answer True
Your Answer True Select The Blank Question Time waste is the earliest of all
wastes and yet the________ to correct because it does not litter the floor.
Correct Answer Hazards Page 12
Your Answer

Production Planning & Control_8 Big hazard

Multiple Choice Single Answer Question If the annual usage of a material is 1200
units and the reorder point is at 120 Units, find the lead time. Correct Answer 4
months Your Answer 1.2 Months Multiple Choice Single Answer Question Which factor
influence plan for meeting seasonal or occasional increase in demand? Correct
Answer Subcontracting Your Answer Subcontracting Multiple Choice Single Answer
Question Which of the following is the function of Production Planning? Correct
Answer Process planning and scheduling Your Answer Progressing Select The Blank
Question Because of uncertainty of activity timings, PERT acquired a shape of
________ model. Correct Answer Probabilistic Your Answer Statistical True/False
Question Scientific inventory control system requires to be followed for machine
aid, work aid and inspection aid :Correct Answer False Your Answer True True/False
Question Job schedule is a chart showing work ahead of each machine with respect
to time. Correct Answer False Page 13
Your Answer

Production Planning & Control_8 True

Match The Following Question Correct Answer Tooling cost

Your Answer Jigs and Fixtures Cost of giving Vary with

Jigs and Fixtures

Opportunity costs Monitory value sacrificed in rejection opportunity to do a


business Incremental cost Vary with decision to make or buy decision to make or
buy Labour cost benefits Wages and other benefits

Wages and other

Multiple Choice Single Answer Question The goods are manufactured as per
customer's definite order in case of :Correct Answer Job production Your Answer
Batch production Multiple Choice Multiple Answer Question The commonly used
network techniques other than PERT and CPM are as follows :Correct Answer MOSS
[ Multi Operation Scheduling System ] , PCS [ Project Control System ] , GERT
[ Graphical Evaluation Review Techniques ] Your Answer MIS [ Management
Information Systems ] Multiple Choice Multiple Answer Question To minimize total
throughout time we are required to minimize :Correct Answer Queuing , Idle time ,
Inventory Your Answer Queuing , Idle time Multiple Choice Multiple Answer Page 14
Production Planning & Control_8 Question Following conditions are required to be
fulfilled for processing n jobs through 2 machines :Correct Answer The jobs are
ready to be processed before the period under consideration begins . , Transient
time to move a job from one machine to the another is negligible. , In process
inventory is allowed. Your Answer The jobs are ready to be processed before the
period under consideration begins . , In process inventory is allowed. Select The
Blank Question An inventory control technique based on selective approach to stock
items is called ________ analysis. Correct Answer Pareto's Your Answer Pareto's
Multiple Choice Multiple Answer Question While communicating to customer on delays
in delivery following information should be given :Correct Answer Information on
identification of job , Reasons for delays , Revised date of delivery Your Answer
Reasons for delays , Revised date of delivery Select The Blank Question Correct
Answer Your Answer

CPM is ________ oriented system. Activity Activity

Multiple Choice Single Answer Question One of the following is not consumable tool
:Correct Answer Arbors Your Answer Arbors True/False Question LOB is a manual
planning and scheduling technique similar in nature to MRP [Material Resource
Planning]. Correct Answer True Your Answer False Page 15
Production Planning & Control_8 Select The Blank Question ________ is required
when expediting fails to bring deviated plan to its actual path. Correct Answer
Replanning Your Answer Replanning Multiple Choice Multiple Answer Question The
process of contraction or compression involves extra cost because extra money is
required to be spent on factors such as :Correct Answer Overtime engagement of
workforce , Purchase of additional machinery , Use of better materials Your Answer
Overtime engagement of workforce , Purchase of additional machinery , Purchase of
stationary of good quality Multiple Choice Single Answer Question In job
production one single product is manufactured while a batch of group of products
is turned out at a time under a system of :Correct Answer Batch production Your
Answer Process production Multiple Choice Multiple Answer Question The 'F' group
of GOLF analysis involves following requirements :Correct Answer Search for
foreign suppliers , Opening of letter of credit , Arrangements for shipping and
port clearance Your Answer Search for foreign suppliers Multiple Choice Single
Answer Question The production system characterized by complex set of activities
that must be performed in a particular order within a given period and within an
estimated expenditure is known as :Correct Answer Project production Your Answer
Project production Multiple Choice Single Answer Question Proper Production
Planning and Control can reduce cost Page 16
Production Planning & Control_8 in :Correct Answer Your Answer Overtime cost
Overtime cost

Select The Blank Question ________ is the specific instant of time that marks
start and end of activity. Correct Answer Event Your Answer Event Select The Blank
Question Overlapping of operations help to ________ manufacturing time. Correct
Answer Reduce Your Answer Reduce Multiple Choice Multiple Answer Question
"Difficult" items have following attributes :Correct Answer Available indigenously
but are not easy to procure , Items which come from longer distance , Items which
are difficult to manufacture Your Answer Available indigenously but are not easy
to procure , Items which come from longer distance , Items having complex
specifications Multiple Choice Multiple Answer Question They are type of
analytical estimate :Correct Answer Moving average , Exponential smothering ,
Curve fitting Your Answer Moving average , Curve fitting

Select The Blank Question The performance standard is required by ________ to


determine individual machine capacity for the purpose of machine loading and
assigning machine hours and man hours . Correct Answer Scheduler Your Answer
Production engineer Page 17
Production Planning & Control_8 Multiple Choice Multiple Answer Question The
network analysis involves following works :Correct Answer Obtaining a work
breakdown structure to a set of individual jobs which are arranged in a logical
network. , Estimation of job duration , Scheduling to discover which jobs control
completion of project and reallocation of resources. Your Answer Obtaining a work
breakdown structure to a set of individual jobs which are arranged in a logical
network. , Estimation of job duration , Scheduling to discover which jobs control
completion of project and reallocation of resources. Multiple Choice Single Answer
Question The assembly work content [ Wi ] of the i'th station having n work
stations is given by :Correct Answer å Wi from i=1 to n Your Answer å Wi from i=1
to n Multiple Choice Multiple Answer Question Essentials of good forecasts are
:Correct Answer Stability , Fairly accurate , Economical to generate Your Answer
Stability , Fairly accurate , Economical to generate True/False Question The 'G'
group of GOLF analysis involves moderate delivery time and availability of credit
usually in the range of 30 to 60 days. Correct Answer True Your Answer True Select
The Blank Question ABC company manufactures MS bolts. Given fixed cost Rs 0.5 Lac,
Labour cost Rs 2 Lacs, Raw Material cost Rs 3 Lacs, overhead cost Rs 0.5 Lacs, the
total manufacturing cost would be Rs ________. Correct Answer 6 Lacs Your Answer 6
Lacs LIST OF ATTEMPTED QUESTIONS AND ANSWERS Page 18
Production Planning & Control_8 Multiple Choice Multiple Answer Question If actual
demand far exceeds forecast, it will result into :Correct Answer Better
utilization of equipment , Project margin , Higher material purchase Your Answer
Higher material purchase , Increase in labour productivity , Better utilization of
equipment , Project margin Select The Blank Question To know the accumulated
________ for a given machine at a given time Load charts are necessary. Correct
Answer Load Your Answer Load Multiple Choice Single Answer Question LOB technique
was developed by US navy in the year :Correct Answer 1958 Your Answer 1958
True/False Question In continuous or process production , only one product is
manufactured. Correct Answer True Your Answer True Select The Blank Question
________reflects impact of money tied up in inventory. Correct Answer Inventory
turnover Your Answer Inventory turnover Multiple Choice Multiple Answer Question
Methods for recording actual progress of work for shop orders are :Correct Answer
Progress card , Display board , Network updating Your Answer Progress card ,
Display board , Network updating , Job card Select The Blank Question A progress
card is the most ________ method of recording of progress of work. Correct Answer
Convenient Your Answer Convenient Page 19
Production Planning & Control_8 Multiple Choice Multiple Answer Question Following
are some of the common standard cutting tools :Correct Answer Cutting saw ,
Inserts , Reamers Your Answer Form tool , Cutting saw , Inserts , Reamers Multiple
Choice Multiple Answer Question Tooling cost comprises the cost of :Correct Answer
Gigs , Fixtures , Drill bits Your Answer Gigs , Fixtures , Drill bits , Stationary
Multiple Choice Single Answer Question The light engineering company has one
special purpose facing & centering machine And one copying lathe. The foreman has
five work orders for processing . The operation Sequence is fixed [ each job is
first faced and centered and then copy turned ] . The standard Hours required for
each machine to process each work order are shown in the following Table :- Work
Order Processing Time [Hours ] Facing & centering machine Copying Lathe I 16 40 II
30 60 III 20 6 IV 15 16 V 25 12 find sequence to minimize requirements of machine
hours. Correct Answer IV-I-II-V-III Your Answer I-II-III-IV-V Select The Blank
Question ________ represents the time that elapses between the receipt of
requirement of job until the job is adopted in the production control department.
Correct Answer Order preparation time Your Answer Queue time True/False Question
PERT basically does not demarcate between critical and non-critical activities.
Correct Answer True Your Answer True Multiple Choice Single Answer Question The
assignment method is also called as :Correct Answer Hungarian Method Your Answer
Analytical Method Multiple Choice Multiple Answer Question Outside operations cost
involves expenses such as :Page 20
Production Planning & Control_8 Correct Answer Rough blanking , Heat treatment ,
Plating Your Answer Heat treatment , Plating , Inventory control , Rough blanking
Select The Blank Question The correct fitting of orders with capacity considerably
lessens ________ burden of control. Correct Answer Foreman's Your Answer Foreman's
Multiple Choice Multiple Answer Question The 'F' group of GOLF analysis involves
following requirements :Correct Answer Search for foreign suppliers , Opening of
letter of credit , Arrangements for shipping and port clearance Your Answer Search
for foreign suppliers , Opening of letter of credit , Arrangements for shipping
and port clearance , Account in foreign bank Match The Following Question Correct
Answer Your Answer Order quantity Factor influencing process planning Break even
analysis Machine capacity chart Dimensional accuracy Dimensional accuracy Mass
production Special purpose machines Special purpose machines Standard elemental
time data Compare alternative processes Factor influencing process planning
Multiple Choice Multiple Answer Question The tooling data is prepared in respect
of following measuring instruments :Correct Answer Vernier caliper , Micrometer
screw gauge , Strain gauge Your Answer Vernier caliper , Micrometer screw gauge ,
Strain gauge , Drill bits Multiple Choice Multiple Answer Question In
replenishment system, the fixed order quantity system is also called by following
names :Correct Answer Fixed order system , Min-max system , Re-order point system
Page 21
Production Planning & Control_8 Your Answer Fixed order system , Min-max system ,
Re-order point system , Lead time system Multiple Choice Multiple Answer Question
How you will Judge the failure of production planning and control department?
Correct Answer Frequent broken delivery promises , Underutilization of men,
machines , Excessive overtime Your Answer Frequent broken delivery promises ,
Underutilization of men, machines , Excessive overtime , Better coordination with
other section Multiple Choice Single Answer Question In Cost Vs Quantity plot, the
total inventory Cost curve is :Correct Answer Parabolic Your Answer Inverse
True/False Question Given stock in hand = 1320 units, safety stock=840 units and
average daily consumption = 60 units, the lead time available would be 10 hours.
Correct Answer False Your Answer True Multiple Choice Single Answer Question If
the annual usage of a material is 1200 units and the reorder point is at 120
Units, find the lead time. Correct Answer 4 months Your Answer 4 months Multiple
Choice Single Answer Question The assignment algorithm was developed by a
Hungarian mathematician named :Correct Answer D. Konig Your Answer Charles simony
Multiple Choice Single Answer Question So far as possible, number of activities
should be :Correct Answer Limited Your Answer Limited True/False Question
Production Planning and Control makes the supervisor ineffective. Page 22
Production Planning & Control_8 Correct Answer True Your Answer False Multiple
Choice Single Answer Question Unit of loading and scheduling depends on following
factor :Correct Answer Operating cycle Your Answer Unit of capacity True/False
Question The 'G' group of GOLF analysis involves moderate delivery time and
availability of credit usually in the range of 30 to 60 days. Correct Answer True
Your Answer True Multiple Choice Multiple Answer Question Load charts are used for
following :Correct Answer To know the accumulated load on a given machine at a
given time , Identify periods available for allocation in future to orders ,
Matching orders and loads Your Answer Improving supply of material , To know the
accumulated load on a given machine at a given time , Identify periods available
for allocation in future to orders , Matching orders and loads Select The Blank
Question ABC company manufactures MS bolts. Given fixed cost Rs 0.5 Lac, Labour
cost Rs 2 Lacs, Raw Material cost Rs 3 Lacs, overhead cost Rs 0.5 Lacs, the total
manufacturing cost would be Rs ________. Correct Answer 6 Lacs Your Answer 6 Lacs
Select The Blank Question An inventory control system in which stock of item is
physically or conceptually divided into ________ bins is calledTwo bin system.
Correct Answer Two Your Answer Pair Multiple Choice Multiple Answer Question They
are type of analytical estimate :Correct Answer Moving average , Exponential
smothering , Curve fitting Your Answer Moving average , Exponential smothering ,
Curve fitting , Opinion surveys Page 23
Production Planning & Control_8 Multiple Choice Single Answer Question For goods
manufactured to stock, following department is expected to periodically undertake
replenishment action as stocks are depleted :Correct Answer Production Planning
Control Your Answer Production True/False Question Random fluctuation is addition
of cyclical fluctuation and seasonal fluctuation. Correct Answer False Your Answer
True True/False Question Scientific inventory control system requires to be
followed for machine aid, work aid and inspection aid :Correct Answer False Your
Answer True Multiple Choice Single Answer Question Value Analysis conducted in 'C'
type of material is usually :Correct Answer Minimum Your Answer Minimum True/False
Question Purchase department must keep PPC informed regarding lead time of
different items specially where lead times are extended. Correct Answer True Your
Answer True True/False Question In assignment matrix, it is a must to determine
Jacobean of the determinant. Correct Answer False Your Answer True Select The
Blank Question For replenishment action for stock items which are reserved by PPC,
the stores work out ________ stock which equals the stock on hand less stock
reserved. Correct Answer Free Page 24
Production Planning & Control_8 Your Answer Net Multiple Choice Single Answer
Question What are the customer's expectation from the supplier? Correct Answer
Consistent good quality of products Your Answer Consistent good quality of
products Match The Following Question Correct Answer Your Answer End piece
allowance Material insufficient to produce one piece Material insufficient to
produce one piece Stock allowance Quantity to meet requirement of spares Quantity
to meet requirement of spares Machining allowance Extra material requirement Extra
material requirement Spoilage allowance Process rejection Process rejection
Multiple Choice Single Answer Question Why customer is called the king? Correct
Answer Customer's orders gives us work Your Answer Customer's orders gives us work
Multiple Choice Single Answer Question PPC is expected to have good inter-
departmental relationships to achieve the production targets. Which is the most
important factor that shall affect production targets? Correct Answer Timely
availability of material, manpower Your Answer Timely availability of material,
manpower Select The Blank Question Generally for ________ flow system, Heuristic
method is preferred. Correct Answer Intermittent Your Answer Continuous Select The
Blank Question In control board________ compartment contains copy of work Page 25
Production Planning & Control_8 orders/shop orders of the item to be processed
next on the machine. Correct Answer Middle Your Answer Bottom True/False Question
Work measurement function is attached to line management. Correct Answer False
Your Answer True Multiple Choice Multiple Answer Question The technical
feasibility of sales enquiry is carried out on the following grounds :Correct
Answer Tools and plants are available , Technical know how is available ,
Competent persons are present Your Answer Tools and plants are available ,
Technical know how is available , Competent persons are present , Cost data of raw
material is available. LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice
Multiple Answer Question Following are the factors which influence tool life
:Correct Answer Operators efficiency , Type of tool , Material it is required to
operate upon Your Answer Operators efficiency , Type of tool , Material it is
required to operate upon Multiple Choice Single Answer Question The document which
incorporates details of process planning for a job is called :Correct Answer Route
Sheet Your Answer Route Sheet Multiple Choice Multiple Answer Question CPM
terminology uses words like Correct Answer Arrow diagram , Nodes , Float Your
Answer Arrow diagram , Nodes Page 26
Production Planning & Control_8 Select The Blank Question Correct Answer Your
Answer Forecasting is function of ________. Marketing department Planning in
charge

Select The Blank Question Johnsons method of scheduling can be used when operation
sequence involve ________ machines. Correct Answer Two Your Answer Two Select The
Blank Question Good quality and ________are the two main requirements to secure
maximum business from a customer. Correct Answer Competitive rates Your Answer
Competitive rates Select The Blank Question Sum of queue, transit, order
preparation and manufacturing times is known as ________ Correct Answer Total Lead
Time Your Answer Total Lead Time True/False Question To conduct FSN analysis we
require, last date of receipt or last date of issue whichever is later and period.
Correct Answer True Your Answer True Multiple Choice Multiple Answer Question
Overtime can be avoided in many ways and they are :Correct Answer Unrealistic
delivery date , Acceptance of too many rush order , Excessive machine breakdown
Your Answer Unrealistic delivery date , Acceptance of too many rush order ,
Excessive machine breakdown Page 27
Production Planning & Control_8 Multiple Choice Multiple Answer Question Material
control function embraces a following techniques :Correct Answer Make -or -buy
decision , Pareto's analysis , Replenishment system Your Answer Make -or -buy
decision , Pareto's analysis , Replenishment system True/False Question Work
measurement is not useful for choosing between two alternate methods of
production. Correct Answer False Your Answer False Multiple Choice Multiple Answer
Question Process Sheet contains following information :Correct Answer Material
Specification , Sequence of operation , Skill of Labour Your Answer Material
Specification , Sequence of operation , Skill of Labour True/False Question More
than one subcontractor should be developed for each subcontracted operation/Job.
Correct Answer True Your Answer True Select The Blank Question Classification of
items on basis of their capital lock up is called ________ analysis. Correct
Answer XYZ Your Answer XYZ Select The Blank Question Purchase section must keep
________posted on the progress of purchase orders and expected delays. Page 28
Correct Answer Your Answer

Production Planning & Control_8 P.P.C. P.P.C.

Multiple Choice Single Answer Question Effective Production Planning and Control,
reduce investment in inventories effectively :Correct Answer By proper
coordination between shop floor, stores and buying department Your Answer By
proper coordination between shop floor, stores and buying department True/False
Question fluctuation. Correct Answer Your Answer True/False Question each other.
Correct Answer Your Answer True/False Question time. Correct Answer Your Answer
Select The Blank Question using ________. Correct Answer Your Answer True/False
Page 29

Fluctuation due to changes in season are called cyclical False False

Flexibility and product variety are not inter-related with False True

Overlapping of operations help to reduce manufacturing True True

The LOB technique is made more accurate and fast by Computers Reduction techniques
Production Planning & Control_8 Question Overtime is undesirable since it
increases manufacturing cost of the product. Correct Answer True Your Answer False
Multiple Choice Multiple Answer Question The essential features of batch
production are :Correct Answer General purpose machines and process type layout ,
Manual materials handling , Flexibility of production schedule Your Answer General
purpose machines and process type layout , Manual materials handling , Flexibility
of production schedule Multiple Choice Single Answer Question The sourcing of
vendors in case of 'B' type of items is :Correct Answer Medium Your Answer Few
Multiple Choice Single Answer Question Dispatcher withdraws required quantity of
material from stores using following document :Correct Answer Stores issue order
Your Answer Bill of material Multiple Choice Multiple Answer Question In a mass
production assembly shop following work measurement techniques are used :Correct
Answer Time study , Work sampling , Production study Your Answer Time study , Work
sampling , Production study , Analytical estimating Multiple Choice Multiple
Answer Question SDE analysis is based on problems of procurement namely :Correct
Answer Non-availability , Scarcity , Longer lead time Your Answer Non-availability
, Scarcity , Longer lead time Page 30
Production Planning & Control_8 True/False Question Correct Answer Your Answer
Line balancing is a simulation technique. False False

Multiple Choice Multiple Answer Question The line of balance is a device for
planning and monitoring progress of :Correct Answer Purchase order execution ,
Project execution , Targeted programs Your Answer Purchase order execution ,
Project execution , Targeted programs Select The Blank Question Correct Answer
Your Answer

Sales persons decides ________. Synthetic forecast Current sales

True/False Question Material control Card is a document for record of issues of


material and receipt of unused material by production shop. Correct Answer False
Your Answer False Multiple Choice Single Answer Question Work measurement is
limited to measuring :Correct Answer Productive & non productive time Your Answer
Only product related activities Match The Following Question Correct Answer

Your Answer

Move order Transport material from and to required work centers Transport material
from and to required work centers Materials Order Allocation of material required
in connection with shop order Allocation of material required in connection with
shop order Page 31
Production Planning & Control_8 Work Order Bird's eye view of production programme
Bird's eye view of production programme Production Order Reserve material required
in connection with sales order Reserve material required in connection with sales
order

Multiple Choice Multiple Answer Question The software for line balancing should
have following features :Correct Answer Easy to operate , Easy to install , Easy
to upgrade Your Answer Easy to operate , Easy to install , Unmanaged code should
be available Multiple Choice Single Answer Question Man hours is commonly used
unit of measurement for scheduling purposes in following industry :Correct Answer
Engineering Your Answer Engineering Multiple Choice Multiple Answer Question
Customer plays very important role due to the following reasons :Correct Answer
Gives us work , Dividends to share holders , Gets business from new customers Your
Answer Gives us work , Dividends to share holders , Gets business from new
customers Multiple Choice Single Answer Question The 4X4 assignment problem
involve following job-machine operations :Correct Answer 24 Your Answer 24
Multiple Choice Single Answer Question The best of scientific tools available for
scheduling is :Page 32
Correct Answer Your Answer

Production Planning & Control_8 CPA [ critical path analysis ] Gantt Chart

Multiple Choice Multiple Answer Question Work measurement is responsibility of


:Correct Answer PPC , Industrial Engineering , Production department Your Answer
PPC , Industrial Engineering Match The Following Question Correct Answer

Your Answer Mass and Flow

Long production run Mass and Flow production production

Complex activities to be performed in a particular order within a give time &


estimate. Project production Project production One or few units manufactured as
per customers requirement Jobbing Production Jobbing Production Short production
run Batch Production Batch Production

Multiple Choice Single Answer Question Value Analysis conducted in 'C' type of
material is usually :Correct Answer Minimum Your Answer Minimum Multiple Choice
Multiple Answer Question Some of significant features of HML analysis are :Correct
Answer To evolve buying policies to control purchases , To delegate authorities to
different buyers to make petty cash purchases , Not to take consumption into
account Your Answer To evolve buying policies to control purchases , To delegate
authorities to different buyers to make petty cash purchases Page 33
Production Planning & Control_8 Multiple Choice Single Answer Question What is the
reasons for poor labour efficiency attributed by inefficient P.P.C.? Correct
Answer Failure to provide proper tools and control on work in progress on shop
floor Your Answer Failure to provide proper tools and control on work in progress
on shop floor Multiple Choice Single Answer Question The administrative expenses
towards the procurement of materials is called :Correct Answer Procurement cost
Your Answer Administrative cost Multiple Choice Multiple Answer Question Smoothing
performs following activities:Correct Answer Reallocation of resources , Improving
utilization of resources , Conducting Heuristic approach Your Answer Reallocation
of resources , Improving utilization of resources , Conducting Heuristic approach
True/False Question As per a study on materials management practices, a typical
firm spends almost half of its rupee sales on goods purchased from vendors.
Correct Answer True Your Answer True Select The Blank Question inadvisable.
Correct Answer Your Answer True/False Question Correct Answer

Value analysis of ________ class items is usually C C

PPC system in the organisation is to be tailor made. True Page 34


Your Answer

Production Planning & Control_8 True

LIST OF ATTEMPTED QUESTIONS AND ANSWERS True/False Question Performance


benchmarking does not involves comparison of financial ratios at the aggregate
level. Correct Answer False Your Answer False Multiple Choice Single Answer
Question Setup time includes :Correct Answer Internal setup time & External setup
time Your Answer Internal setup time & External setup time Multiple Choice Single
Answer Question Participants of the groups for quality circles should be decided
by :Correct Answer Employees coming together by their own enthusiasm Your Answer
Employees coming together by their own enthusiasm Multiple Choice Single Answer
Question Check sheet are also used as :Correct Answer Data gathering &
interpretation tool Your Answer Data gathering & interpretation tool Multiple
Choice Single Answer Question SMED means :Correct Answer Single minute exchange of
dies Your Answer Single minute exchange of dies Match The Following Question
Correct Answer

Your Answer Page 35


Production Planning & Control_8 Productivity performance measurement Turnover
employee Cost of quality Financial performance measurement months Customer
satisfaction measurement Customer complaints per period Staff attitude measurement
satisfaction index Sales of the months Sales of the Customer complaints per period
Employee

Employee satisfaction index

Select The Blank Question Correct Answer Your Answer

________ is an effect due to the muda of defect. Wear & tear of parts while
disassembling Poor production planning & control

Select The Blank Question If some defective parts are discovered by the subsequent
process they should be returned to the ________ to prevent reoccurrence. Correct
Answer Preceding process Your Answer Return to stores Multiple Choice Multiple
Answer Question The results oriented efforts of the quality circle should also
include :Correct Answer Efforts to avoid the problem permanently , Ultimate aim of
the customers satisfaction , Attacking the real root causes & all possibilities
Your Answer Efforts to avoid the problem permanently , Publication or
advertisement of your contribution , Attacking the real root causes & all
possibilities Match The Following Question Correct Answer

Your Answer

Parato diagram always indicates Magnitude of defects Philosophy of 20% of the


activity causes 80% of the effect Page 36
Production Planning & Control_8 Parato analysis underlines & operates on
Philosophy of "vital few:trivial many" Philosophy of "vital few:trivial many"
Parato analysis is technique of identifying vital causes by Arranging data
according to the descending order of their frequency of occurrence Arranging data
according to the descending order of their frequency of occurrence Parato diagram
is a Bar graph with height or value drawn by Arranging data in descending order
Magnitude of defects

Multiple Choice Multiple Answer Question Few steps in construction in Radar chart
are :Correct Answer Brainstorming to enlist characteristics which require to be
evaluated & draw the circle & divide it into 'slices' equal to number of
characteristics , The first slice begins at 12 noon. Then draw vertical line &
calibrate it equal to the number of levels required , Draw concentric circles from
each gradiation using 'o' point as centre Your Answer Brainstorming to enlist
characteristics which require to be evaluated & draw the circle & divide it into
'slices' equal to number of characteristics , The first slice begins at 12 noon.
Then draw vertical line & calibrate it equal to the number of levels required ,
Draw concentric circles from each gradiation using 'o' point as centre Select The
Blank Question Correct Answer Your Answer True/False Question Correct Answer Your
Answer

5 S audit result is discussed in ________ meeting. Monthly Monthly

Fishbone analysis is used both in analysis & planning. True False

Multiple Choice Single Answer Question One Green Belt may head a team of :Page 37
Correct Answer Your Answer

Production Planning & Control_8 20 employees 20 employees

Multiple Choice Multiple Answer Question Role of champions are :Correct Answer
Approve six sigma projects , Remove road block in the path of six sigma
implementation , Monitor progress of six sigma projects Your Answer Monitor
progress of six sigma projects , Approve six sigma projects , Remove road block in
the path of six sigma implementation Multiple Choice Multiple Answer Question To
draw control charts, sample must be representative of homogeneous segment of
production for which :Correct Answer The items of the sample should be from the
same machine setting , The items should be of the same batch , Items should be
made from the same raw material batch Your Answer The items of the sample should
be from the same machine setting , The items should be of the same batch , Items
should be made from the same raw material batch Multiple Choice Single Answer
Question Failure mode and effect analysis (FMEA) establish Correct Answer Process
failure and minimize frequency Your Answer Process failure and minimize frequency
Multiple Choice Multiple Answer Question What are the steps in deciding the
benchmarking partner? Correct Answer Decide level of benchmarking , List down a
few prospective candidates of partnership , Collect information of short listed
partners Your Answer Decide level of benchmarking , List down a few prospective
candidates of partnership , Collect information of short listed partners Multiple
Choice Single Answer Question One Master Black Belt may head a team of :Page 38
Correct Answer Your Answer

Production Planning & Control_8 15-20 Black Belts 15-20 Black Belts

Multiple Choice Single Answer Question Competitive benchmarking involves


identifying key competitive product, services or processes & comparing with those
of :Correct Answer Main competitor Your Answer Main competitor Multiple Choice
Single Answer Question Implication of Quality problem is:Correct Answer Gap in
performance Your Answer Gap in performance Select The Blank Question Number of
defects in an individual component, like gear, shaft, wheel etc can be monitored
through ________ type of control chart. Correct Answer c-chart Your Answer c-chart
True/False Question Non-availability of files /document in time is a problem to be
addressed by office TPM. Correct Answer True Your Answer True Multiple Choice
Single Answer Question Check sheet is easy to use because it is :Correct Answer
Simplest tool Your Answer Simplest tool Multiple Choice Single Answer Question
Benchmarking helps to identify the gap between the current performance of the
organization and the :Correct Answer Performance of the best organization Your
Answer Performance of the best organization Page 39
Production Planning & Control_8 True/False Question Flow chart is pictorial
representation of the steps in production control. Correct Answer False Your
Answer True Multiple Choice Multiple Answer Question Breakdown problem may be
stratified by :Correct Answer Sections , Machines , Type of breakdown (e.g mech.
Or electrical) Your Answer Sections , Machines , Type of breakdown (e.g mech. Or
electrical) Select The Blank Question A control chart to exhibit counted data on
number of defect is called ________. Correct Answer c-chart Your Answer c-chart
Select The Blank Question Procedure for implementation of TPM consists of ________
numbers of steps. Correct Answer 12 Your Answer 8 Select The Blank Question
Correct Answer Your Answer

Capability index Cp = ________ Specification width/process width Specification


width/process width

Multiple Choice Single Answer Question Pareto's analysis underlines & operates
philosophy of :Correct Answer Vital few = trivial many Your Answer Vital few =
trivial many Page 40
Production Planning & Control_8 True/False Question Kanban signals are required
when assembly work, subassembly work and manufacturing at parts is carried out at
different locations. Correct Answer True Your Answer True Multiple Choice Multiple
Answer Question To reduce clamping & declamping time, following actions are
desirable :Correct Answer Standardize clamping bolts / screws , Cut off
unnecessary threads , Use quick clamping device Your Answer Standardize clamping
bolts / screws , Cut off unnecessary threads , Use quick clamping device Select
The Blank Question Benchmarking allows exchange of ________ between the
benchmarking partners. Correct Answer Information Your Answer Information Multiple
Choice Multiple Answer Question TQM can never flourish if the staff are:Correct
Answer Worried about losing jobs , Afraid of being reprimanded if there are
mistakes , Scared of their bosses Your Answer Worried about losing jobs , Afraid
of being reprimanded if there are mistakes , Scared of their bosses True/False
Question Correct Answer Your Answer

In bar graph each bar is of same height. False False

Multiple Choice Multiple Answer Question During SMED implementation, primary study
consists of :Page 41
Production Planning & Control_8 Correct Answer Equipment analysis , Setup change
analysis , Preparation items (storage place , method) analysis Your Answer
Equipment analysis , Setup change analysis , Preparation items (storage place ,
method) analysis True/False Question Daily work management can also be extended to
non manufacturing areas like procurement, QA, HRD etc. Correct Answer True Your
Answer True Multiple Choice Multiple Answer Question Types of Poka-Yoke are
:Correct Answer Prevention type Poka-Yoke , Detection type Poka-Yoke Your Answer
Prevention type Poka-Yoke , Detection type Poka-Yoke Multiple Choice Single Answer
Question Quality problem solving tool is used to :Correct Answer Improve quality
Your Answer Save time True/False Question Along with problem solving tools
experience and judgment is also used. Correct Answer True Your Answer False Select
The Blank Question JIT advocates the philosophy at elimination of waste from
system which occurs due to ________. Correct Answer Over Production Your Answer
Over Production True/False Question set.

Without measuring initial performance, target can't be Page 42


Correct Answer Your Answer

Production Planning & Control_8 True False

Multiple Choice Multiple Answer Question An erratic patterns falling above & below
the control limits indicates :Correct Answer Defect in materials , Frequent
adjustment of machines , Poorly trained operators Your Answer Defect in
materials , Frequent adjustment of machines , Poorly trained operators True/False
Question Sample size for the construction of p-chart are larger than X bar-R
chart. Correct Answer True Your Answer True Multiple Choice Multiple Answer
Question Histogram is an important diagnostic tool. Analysis of the histogram
gives :Correct Answer It shows cause which affects the process , An idea of what
is happening to the process , Whether the process is capable of meeting process or
not i.e. around correct average & within specific limits Your Answer An idea of
what is happening to the process , Whether the process is capable of meeting
process or not i.e. around correct average & within specific limits , A bird's eye
view of the variation Multiple Choice Single Answer Question Productivity improves
by :Correct Answer Voluntary participants of everyone Your Answer Voluntary
participants of everyone N

Page 43
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Single Answer Question The
activities such as preparation of estimates of tools, gauges, measuring
instruments, follow up with tool room, periodic replenishment are grouped under
:Correct Answer Tool controls Your Answer Tool controls

Multiple Choice Single Answer Question Break light is essential for an automobile
from safety point of view. However, the vehicle can be driven even in absence of
break light. Thus break light can be categorized as :Correct Answer Essential Your
Answer Essential

Multiple Choice Single Answer Question Given a decision for designing a line
layout, major problem is subdividing a work so that smooth flow can result. The
subdivision process is called :Correct Answer Line balancing Your Answer
True/False Question Line of balance

As per a study on materials management practices, a typical firm spends almost


half of its rupee sales on goods purchased from vendors. Correct Answer True Your
Answer True

Multiple Choice Single Answer Question What are the customer's expectation from
the supplier? Correct Answer Consistent good quality of products Your Answer
Consistent good quality of products

Select The Blank Question Labour efficiency depends upon ________ Correct Answer
Training and experience Your Answer Training and experience

Match The Following Question Work element

Correct Answer

Your Answer

Smallest portion of work identified Smallest portion of work identified during the
breakdown analysis of during the breakdown analysis of the job. the job.
Arrangement of workstations where each workman performs a Arrangement of
workstations where each workman performs a pre1

Production line

3rd Sem Operations – Production Planning and Control


pre-determined task on an incomplete unit which passes down the line of subsequent
unit until it is finished. Work Station Assigned location, zone, place or stage in
assembly where designated work is performed on part component of product. Time
required to perform the designated amount of work at a given work station and is
obtained by adding up time of work elements allotted to the work station.

determined task on an incomplete unit which passes down the line of subsequent
unit until it is finished. Assigned location, zone, place or stage in assembly
where designated work is performed on part component of product. Time required to
perform the designated amount of work at a given work station and is obtained by
adding up time of work elements allotted to the work station.

Station work content

Multiple Choice Single Answer Question Effective Production Planning and Control,
reduce investment in inventories effectively :Correct Answer By proper
coordination between shop floor, stores and buying department Your Answer By
proper coordination between shop floor, stores and buying department

Select The Blank Question In the assignment model, the________ is formed between
jobs and machines. Correct Answer Matrix Your Answer True/False Question Matrix

To solve "n jobs - 2 machines " sequencing problem, all jobs require same sequence
of operations. Each job must be processed first on machine A and then on machine B
in a fixed sequence AB. Correct Answer True Your Answer True

Multiple Choice Single Answer Question Let us suppose that activity P & Q can not
start until activity R& S are completed. Activities P &Q are therefore :Correct
Answer Succeeding Your Answer Preceding

Multiple Choice Multiple Answer Question What is meant by production control?


Correct Answer Control is seeing that the requirements are made available at the
right place and right quantities , Reporting back the progress to the production
planning , Control involves suggesting action when the jobs is falling behind
schedule Your Answer Control is seeing that the requirements are made available at
the right place and right quantities , Reporting back the progress to the
production planning , Control involves suggesting action when the jobs is falling
behind schedule
3rd Sem Operations – Production Planning and Control

2
Multiple Choice Multiple Answer Question The software for CPA would require the
following parameters:Correct Answer Algorithms , Program code , Database Your
Answer Algorithms , Program code , Database

Multiple Choice Single Answer Question The assignment method is also called as
:Correct Answer Hungarian Method Your Answer True/False Question Hungarian Method

A buyer has little or no control over a lead time.

Correct Answer False Your Answer True

Multiple Choice Single Answer Question Why customer is called the king? Correct
Answer Customer's orders gives us work Your Answer Customer's orders gives us work

Multiple Choice Single Answer Question What is the reasons for poor labour
efficiency attributed by inefficient P.P.C.? Correct Answer Failure to provide
proper tools and control on work in progress on shop floor Your Answer Failure to
provide proper tools and control on work in progress on shop floor

Multiple Choice Single Answer Question The sourcing of vendors in case of 'C' type
of items is :Correct Answer Few Your Answer Few

Multiple Choice Multiple Answer Question The features of program plan are as
follows :Correct Answer Each row of activities is associated with one component of
final assembly. , Final completion date is zero , Time scale runs from right to
left Your Answer Time scale runs from right to left , Program plan is prepared in
form of mathematical model. , Final completion date is zero Multiple Choice
Multiple Answer Question Failure to identify accumulated load on a given machine
at a given time and identify periods available for allocation of future orders
leads to
3rd Sem Operations – Production Planning and Control 3
Correct Answer Delays in delivery , High overtime payment , Broken promises Your
Answer True/False Question Delays in delivery , High overtime payment , Higher
rejections/rework

A manufacturing firm in the present days have virtually no control on their


profits

Correct Answer False Your Answer True

Multiple Choice Multiple Answer Question Customer plays very important role due to
the following reasons :Correct Answer Gives us work , Dividends to share holders ,
Gets business from new customers Your Answer Gives us work , Dividends to share
holders , Gets business from new customers , Set the wheel of our production
rolling

True/False Question

If customers orders often get completed ahead of the schedule, it is a sign of


good scheduling. Correct Answer False Your Answer True

Multiple Choice Single Answer Question Proper Production Planning and Control can
reduce cost in :Correct Answer Overtime cost Your Answer Overtime cost

Multiple Choice Multiple Answer Question Subcontracting department works under


:Correct Answer Planning , Purchase , Production Your Answer Planning , Purchase ,
Production

Select The Blank Question Given total work content as 370 and maximum allowable
cycle time to be 90 seconds, the theoretical number of work stations would be
________. Correct Answer 4.11 Your Answer 4.11

Select The Blank Question Orders with ________ slack time remaining per operation
are run first. Correct Answer Shortest Your Answer Shortest
4

3rd Sem Operations – Production Planning and Control


Multiple Choice Single Answer Question If total lead time of certain item is 30
days and lead time of operations completed is 6 days, the lead time required [ LTR
] would be :Correct Answer 24 Your Answer 24

Select The Blank Question The performance standard is required by ________ to


determine individual machine capacity for the purpose of machine loading and
assigning machine hours and man hours . Correct Answer Scheduler Your Answer
Industrial engineer

Select The Blank Question At each ________, work is performed on a product either
by adding parts or by completing assembly operations. Correct Answer Work station
Your Answer Work station

Multiple Choice Single Answer Question Detachable ticket, after filling in


required information is :Correct Answer Placed in a tray/box Your Answer
True/False Question Placed in a tray/box

PERT finds applications where resources [ men, materials and money ] are always
made available as and when required. Correct Answer True Your Answer True

Select The Blank Question Rational figure on utilization index can be obtained by
carrying out ________ study. Correct Answer Work- sampling Your Answer True/False
Question Work- sampling

EOQ is that quantity at which price paid by buyer is minimum.

Correct Answer False Your Answer True

Multiple Choice Single Answer


3rd Sem Operations – Production Planning and Control 5
Question

Keeping available time per day constant, if the desired production rate per day is
to be doubled ,cycle time will be reduced by :Correct Answer 0.5 Your Answer 0.5

Multiple Choice Multiple Answer Question To prepare load chart following job
related information should be collected :Correct Answer Jobs on the machine , Jobs
on hand , Delivery commitments of jobs on hand Your Answer Jobs on the machine ,
Jobs on hand , Delivery commitments of jobs on hand

Select The Blank Question Job production requires ________ capital investment.
Correct Answer Lowest Your Answer Largest

Multiple Choice Multiple Answer Question The main characteristics of mass and flow
production are :Correct Answer Continuous flow of material , Low skilled labour ,
Easy supervision Your Answer Continuous flow of material , Low skilled labour ,
Easy supervision

Select The Blank Question ________ represents productive time of the job. Correct
Answer Manufacturing time Your Answer Manufacturing time

Multiple Choice Multiple Answer Question CPM terminology uses words like Correct
Answer Arrow diagram , Nodes , Float Your Answer Arrow diagram , Nodes , Float

Multiple Choice Single Answer Question The Follow up required for early delivery
in case of 'B' types of items is usually :Correct Answer Periodic Your Answer
Periodic

Match The Following Question

Correct Answer

Your Answer

3rd Sem Operations – Production Planning and Control

6
Job splitting Change in priority Alternate routing Overlapping

Dividing job in more than one lot Shift equipment/workmen to delayed jobs
Processing on costlier machine Running jobs simultaneously on more than one
machine

Dividing job in more than one lot Shift equipment/workmen to delayed jobs Running
jobs on one machine sequentially Running jobs simultaneously on more than one
machine

Multiple Choice Single Answer Question The event is graphically represented by


:Correct Answer Circle Your Answer Circle

Multiple Choice Single Answer Question The sourcing of vendors in case of 'B' type
of items is :Correct Answer Medium Your Answer Medium

Select The Blank Question ________ analysis is based on consumption figures of an


item. Correct Answer FSN Your Answer True/False Question ABC

Purchase department must keep PPC informed regarding lead time of different items
specially where lead times are extended. Correct Answer True Your Answer True

True/False Question

More than one subcontractor should be developed for each subcontracted


operation/Job.

Correct Answer True Your Answer True

2nd Copy LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Multiple Answer
Question If actual demand far exceeds forecast, it will result into :Correct
Answer Better utilization of equipment , Project margin , Higher material purchase
3rd Sem Operations – Production Planning and Control 7
Your Answer Higher material purchase , Increase in labour productivity , Better
utilization of equipment , Project margin Select The Blank Question To know the
accumulated ________ for a given machine at a given time Load charts are
necessary. Correct Answer Load Your Answer Load Multiple Choice Single Answer
Question LOB technique was developed by US navy in the year :Correct Answer 1958
Your Answer 1958 True/False Question In continuous or process production , only
one product is manufactured. Correct Answer True Your Answer True Select The Blank
Question ________reflects impact of money tied up in inventory. Correct Answer
Inventory turnover Your Answer Inventory turnover Multiple Choice Multiple Answer
Question Methods for recording actual progress of work for shop orders are
:Correct Answer Progress card , Display board , Network updating Your Answer
Progress card , Display board , Network updating , Job card Select The Blank
Question A progress card is the most ________ method of recording of progress of
work. Correct Answer Convenient Your Answer Convenient Multiple Choice Multiple
Answer Question Following are some of the common standard cutting tools : Correct
Answer Cutting saw , Inserts , Reamers Your Answer Form tool , Cutting saw ,
Inserts , Reamers Multiple Choice Multiple Answer Question Tooling cost comprises
the cost of :Correct Answer Gigs , Fixtures , Drill bits Your Answer Gigs ,
Fixtures , Drill bits , Stationary Multiple Choice Single Answer Question The
light engineering company has one special purpose facing & centering machine And
one copying lathe. The foreman has five work orders for processing . The operation
Sequence is fixed [ each job is first faced and centered and then copy turned ] .
The standard Hours required for each machine to process each work order are shown
in the following Table :- Work Order Processing Time [Hours ] Facing & centering
machine Copying Lathe I 16 40 II 30 60 III 20 6 IV 15 16 V 25 12 find sequence to
minimize requirements of machine hours. Correct Answer IV-I-II-V-III Your Answer
I-II-III-IV-V Select The Blank Question ________ represents the time that elapses
between the receipt of requirement of job until the job is adopted in the
production control department. 3rd Sem Operations – Production Planning and
Control 8
Correct Answer Order preparation time Your Answer Queue time True/False Question
PERT basically does not demarcate between critical and non-critical activities.
Correct Answer True Your Answer True Multiple Choice Single Answer Question The
assignment method is also called as :Correct Answer Hungarian Method Your Answer
Analytical Method Multiple Choice Multiple Answer Question Outside operations cost
involves expenses such as :Correct Answer Rough blanking , Heat treatment ,
Plating Your Answer Heat treatment , Plating , Inventory control , Rough blanking
Select The Blank Question The correct fitting of orders with capacity considerably
lessens ________ burden of control. Correct Answer Foreman's Your Answer Foreman's
Multiple Choice Multiple Answer Question The 'F' group of GOLF analysis involves
following requirements :Correct Answer Search for foreign suppliers , Opening of
letter of credit , Arrangements for shipping and port clearance Your Answer Search
for foreign suppliers , Opening of letter of credit , Arrangements for shipping
and port clearance , Account in foreign bank Match The Following Question Correct
Answer Your Answer Order quantity Factor influencing process planning Break even
analysis Machine capacity chart Dimensional accuracy Dimensional accuracy Mass
production Special purpose machines Special purpose machines Standard elemental
time data Compare alternative processes Factor influencing process planning
Multiple Choice Multiple Answer Question The tooling data is prepared in respect
of following measuring instruments :Correct Answer Vernier caliper , Micrometer
screw gauge , Strain gauge Your Answer Vernier caliper , Micrometer screw gauge ,
Strain gauge , Drill bits Multiple Choice Multiple Answer Question In
replenishment system, the fixed order quantity system is also called by following
names :Correct Answer Fixed order system , Min-max system , Re-order point system
Your Answer Fixed order system , Min-max system , Re-order point system , Lead
time system Multiple Choice Multiple Answer 3rd Sem Operations – Production
Planning and Control 9
Question How you will Judge the failure of production planning and control
department? Correct Answer Frequent broken delivery promises , Underutilization of
men, machines , Excessive overtime Your Answer Frequent broken delivery promises ,
Underutilization of men, machines , Excessive overtime , Better coordination with
other section Multiple Choice Single Answer Question In Cost Vs Quantity plot, the
total inventory Cost curve is : Correct Answer Parabolic Your Answer Inverse
True/False Question Given stock in hand = 1320 units, safety stock=840 units and
average daily consumption = 60 units, the lead time available would be 10 hours.
Correct Answer False Your Answer True Multiple Choice Single Answer Question If
the annual usage of a material is 1200 units and the reorder point is at 120
Units, find the lead time. Correct Answer 4 months Your Answer 4 months Multiple
Choice Single Answer Question The assignment algorithm was developed by a
Hungarian mathematician named :Correct Answer D. Konig Your Answer Charles simony
Multiple Choice Single Answer Question So far as possible, number of activities
should be :Correct Answer Limited Your Answer Limited True/False Question
Production Planning and Control makes the supervisor ineffective. Correct Answer
True Your Answer False Multiple Choice Single Answer Question Unit of loading and
scheduling depends on following factor :Correct Answer Operating cycle Your Answer
Unit of capacity True/False Question The 'G' group of GOLF analysis involves
moderate delivery time and availability of credit usually in the range of 30 to 60
days. Correct Answer True Your Answer True Multiple Choice Multiple Answer
Question Load charts are used for following :Correct Answer To know the
accumulated load on a given machine at a given time , Identify periods available
for allocation in future to orders , Matching orders and loads Your Answer
Improving supply of material , To know the accumulated load on a given machine at
a given time , Identify periods available for allocation in future to orders ,
Matching orders and loads 3rd Sem Operations – Production Planning and Control 10
Select The Blank Question ABC company manufactures MS bolts. Given fixed cost Rs
0.5 Lac, Labour cost Rs 2 Lacs, Raw Material cost Rs 3 Lacs, overhead cost Rs 0.5
Lacs, the total manufacturing cost would be Rs ________. Correct Answer 6 Lacs
Your Answer 6 Lacs Select The Blank Question An inventory control system in which
stock of item is physically or conceptually divided into ________ bins is
calledTwo bin system. Correct Answer Two Your Answer Pair Multiple Choice Multiple
Answer Question They are type of analytical estimate :Correct Answer Moving
average , Exponential smothering , Curve fitting Your Answer Moving average ,
Exponential smothering , Curve fitting , Opinion surveys Multiple Choice Single
Answer Question For goods manufactured to stock, following department is expected
to periodically undertake replenishment action as stocks are depleted :Correct
Answer Production Planning Control Your Answer Production True/False Question
Random fluctuation is addition of cyclical fluctuation and seasonal fluctuation.
Correct Answer False Your Answer True True/False Question Scientific inventory
control system requires to be followed for machine aid, work aid and inspection
aid :Correct Answer False Your Answer True Multiple Choice Single Answer Question
Value Analysis conducted in 'C' type of material is usually :Correct Answer
Minimum Your Answer Minimum True/False Question Purchase department must keep PPC
informed regarding lead time of different items specially where lead times are
extended. Correct Answer True Your Answer True True/False Question In assignment
matrix, it is a must to determine Jacobean of the determinant. Correct Answer
False Your Answer True Select The Blank Question For replenishment action for
stock items which are reserved by PPC, the stores work out ________ stock which
equals the stock on hand less stock reserved. Correct Answer Free 3rd Sem
Operations – Production Planning and Control 11
Your Answer

Net

Multiple Choice Single Answer Question What are the customer's expectation from
the supplier? Correct Answer Consistent good quality of products Your Answer
Consistent good quality of products Match The Following Question Correct Answer
Your Answer End piece allowance Material insufficient to produce one piece
Material insufficient to produce one piece Stock allowance Quantity to meet
requirement of spares Quantity to meet requirement of spares Machining allowance
Extra material requirement Extra material requirement Spoilage allowance Process
rejection Process rejection Multiple Choice Single Answer Question Why customer is
called the king? Correct Answer Customer's orders gives us work Your Answer
Customer's orders gives us work Multiple Choice Single Answer Question PPC is
expected to have good inter-departmental relationships to achieve the production
targets. Which is the most important factor that shall affect production targets?
Correct Answer Timely availability of material, manpower Your Answer Timely
availability of material, manpower Select The Blank Question Generally for
________ flow system, Heuristic method is preferred. Correct Answer Intermittent
Your Answer Continuous Select The Blank Question In control board________
compartment contains copy of work orders/shop orders of the item to be processed
next on the machine. Correct Answer Middle Your Answer Bottom True/False Question
Work measurement function is attached to line management. Correct Answer False
Your Answer True Multiple Choice Multiple Answer Question The technical
feasibility of sales enquiry is carried out on the following grounds :Correct
Answer Tools and plants are available , Technical know how is available ,
Competent persons are present Your Answer Tools and plants are available ,
Technical know how is available , Competent persons are present , Cost data of raw
material is available. 3rd Copy

3rd Sem Operations – Production Planning and Control

12
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Single Answer Question
Which is the most appropriate type of alliance which the new companies often
overestimate? Correct Answer Joint-venture Your Answer True/False Question Joint-
venture

The financial structure is not one of the five channels of corporate governance.

Correct Answer False Your Answer False

Multiple Choice Multiple Answer Question The different types of motivators would
be Correct Answer Positive , External , Financial Your Answer Positive , Financial

Multiple Choice Multiple Answer Question The different components of EQ would be


Correct Answer Self-awareness , Emotional management , empathy Your Answer Self-
awareness , Emotional management , empathy

Multiple Choice Multiple Answer Question Most Indian business houses go for
restructuring exercise, through, Correct Answer Demerger , Merger , Takeover Your
Answer Competitor , Merger , Takeover

Multiple Choice Single Answer Question What is that the consultant must be able to
recognise about the client's future needs ? Correct Answer Vision Your Answer
Vision

Multiple Choice Single Answer Question Which among the following is a component of
planning ? Correct Answer Rules Your Answer Rules

Multiple Choice Multiple Answer


3rd Sem Operations – Production Planning and Control 13
Question

The external environmental factors that influence management are

Correct Answer Economic , Political , Technological Your Answer Economic ,


Political

Multiple Choice Single Answer Question Who said, “Management is the creation and
maintenance of internal environment in an enterprise, where individuals working in
groups can perform efficiently and effectively towards the attainment of gr
Correct Answer Koontz & O ‘Donell Your Answer Koontz & O ‘Donell

Select The Blank Question The service sector has expanded because of the virtual
stagnation of the________sector. Correct Answer agricultural Your Answer
True/False Question agricultural

Professional management signifies separation of ownership and management.

Correct Answer True Your Answer False

Multiple Choice Multiple Answer Question The functions of the board of directors
are Correct Answer succession planning , establishing performance standards ,
determination of board policies Your Answer succession planning , establishing
performance standards , determination of board policies

Select The Blank Question A rule governing Indian companies states that policy
holder's funds must be________only in India. Correct Answer invested Your Answer
invested

Multiple Choice Multiple Answer Question Any morale improvement programme of


management must embrace the following rules. Correct Answer Respect individual ,
Be fair and just , Encourage initiative Your Answer True/False Question Respect
individual , Be fair and just , Encourage initiative

W.Edward Deming introduced quality control in Japan.

3rd Sem Operations – Production Planning and Control

14
Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question EQ is born largely in the


neurotransmitters if the brains limbic system that governs Correct Answer drives ,
impulses , feelings Your Answer impulses , feelings , drives

Multiple Choice Single Answer Question There are six methods of giving orders,
like mutual effort, open order, volunteers the other three are Correct Answer
Command, power, suggestion Your Answer Command, request, suggestion

Select The Blank Question Services need efficient________, transport roads and
power just as much as industry and agriculture. Correct Answer telecom Your Answer
True/False Question system

Management consultants do not assist implementation.

Correct Answer False Your Answer False

Multiple Choice Multiple Answer Question Features of direction would be Correct


Answer Pervasive function , Communication , Continuous process Your Answer
Pervasive function , Communication , Continuous process

Select The Blank Question ________ says you are the product of your past and you
are bound by past activities. Correct Answer Law of destiny Your Answer True/False
Question Law of destiny

Morale is the sum total of various physical qualities.

Correct Answer False Your Answer False


15

3rd Sem Operations – Production Planning and Control


Multiple Choice Single Answer Question The philosophy of Vedanta is compared to
which animal in the dream of the person, who wakes the dreamer and makes you
realise your self discovered reality. Correct Answer Lion Your Answer Lion

Multiple Choice Single Answer Question Who said, “Management is a multiple organ
that manages a business, manages a manager and manages workers and work”? Correct
Answer Peter Drucker Your Answer Peter Drucker

Multiple Choice Single Answer Question One of the internal environment factors
that influences management is Correct Answer Place Your Answer Place

Select The Blank Question Latest approach signifies organization has a part of
________ system. Correct Answer Social Your Answer Social

Multiple Choice Single Answer Question Which among the following is a general
management challenge in the insurance sector? Correct Answer Training Your Answer
True/False Question Training

Learning organizations should imitate a task force.

Correct Answer True Your Answer True

Multiple Choice Single Answer Question If SBU's are formed, managers tend to be
closer to Correct Answer customers Your Answer customers

Match The Following

3rd Sem Operations – Production Planning and Control

16
Question Organization as a structure of authority Organization as an establishment

Correct Answer

Your Answer

This is created out of responsibility This is created out of responsibility and


accountability structure and accountability structure This is regarded as the
physical aspect of an enterprise This is regarded as the physical aspect of an
enterprise This is regarded as the social aspect of an organization

Organization as a corporate citizen This is regarded as the social aspect of an


organization Organization as a relationship

This is more related with the formal This is more related with the formal and
informal relationships and informal relationships

Select The Blank Question The statement "We sell for Less" is deliberately
ambiguous, it raises the question; 'Less than what', this is called as, ________
to communication. Correct Answer Semantic barrier Your Answer Semantic barrier

Select The Blank Question Events are occurrences designed for ________ interests.
Correct Answer marketing Your Answer marketing

Select The Blank Question One of the earlier users of this strategic business unit
was ________. Correct Answer General Electrical Co. Your Answer True/False
Question General Electrical Co.

Vision without mission is incomplete and mission without vision is meaningless.

Correct Answer True Your Answer True

Multiple Choice Single Answer Question Who said, “Management is management of Men,
Money, Machinery Materials and Information?” Correct Answer Anonymous Your Answer
Anonymous

Multiple Choice Multiple Answer Question Organizing is defined in different ways,


viz. Correct Answer Process , Relationship , Corporate citizen Your Answer Process
, Relationship , Corporate citizen
17

3rd Sem Operations – Production Planning and Control


Match The Following Question W.Edward Deming Henry Fayol Federick W.Taylor
Vilfredo Pareto

Correct Answer

Your Answer

Introduced quality control in Japan Introduced quality control in Japan Referred


to as 'The father of modern management theory' Referred to as 'The father of
scientific management' Referred to as 'The father of the social systems approach'
to organization and management Referred to as 'The father of modern management
theory' Referred to as 'The father of scientific management' Referred to as 'The
father of the social systems approach' to organization and management

True/False Question

Focus on savings and high bargaining interests of the consumer is an obstacle in


retail development in India. Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question Limitation of control are Correct Answer
external factors , fixing of responsibility , variation and its causes Your Answer
external factors , fixing of responsibility , variation and its causes

Multiple Choice Single Answer Question How many forces of competition are there
according to Michael E. Porter? Correct Answer Five Your Answer Five

Multiple Choice Multiple Answer Question Multiple Choice Multiple Response Correct
Answer Loyalty , Devotion Your Answer Loyalty , Devotion

Multiple Choice Single Answer Question What is essential for the management to get
things done in the organization? Correct Answer Delegation Your Answer True/False
Question Delegation

The larger the organisation, the more easier is the control process with respect
to overall results.
18

3rd Sem Operations – Production Planning and Control


Correct Answer False Your Answer True/False Question False

Ethics of statute tries to explore the traits which help the person to lead a life
that is satisfying from an ethical point of view. Correct Answer False Your Answer
True

Multiple Choice Single Answer Question What articulates the long-term goals of an
enterprise ? Correct Answer Vission Statement Your Answer Vission Statement

Select The Blank Question Control, like other elements of management process has
to be ________ and not an emergency operation Correct Answer continuous Your
Answer corrective

Multiple Choice Single Answer Question Which is the technique where the completion
of all tasks is checked in the order planned in the time scheduled is known as
Correct Answer Critical path method Your Answer Critical path method

4th Copy LIST OF ATTEMPTED QUESTIONS AND ANSWERS True/False Question

Gita has nothing to do with leadership in management

Correct Answer False Your Answer False

Multiple Choice Multiple Answer Question Future of Insurance sector would be


Correct Answer new players nationalized Your Answer new players nationalized
taking over the market , improved customer service , strong hold of players taking
over the market , improved customer service , strong hold of players

Multiple Choice Multiple Answer Question Key ethical principles include the
following: 3rd Sem Operations – Production Planning and Control 19
Correct Answer Caring and compassion , Being fair and open minded , Fulfilling
commitments Your Answer Caring and compassion , Being fair and open minded ,
Fulfilling commitments

Multiple Choice Single Answer Question What is that which poses a major problem to
the organizers of events? Correct Answer Taxes Your Answer Taxes

Multiple Choice Single Answer Question One of the internal environmental factors
that influences management is Correct Answer place Your Answer place

Match The Following Question Company's checklist before making a call to the
consultant Need of consultants

Correct Answer Never give up control and look up to consultants as God Consultants
are responsible for providing information to those individuals who fail to respond
to changes in outside environment Conduct diagnosis to redefine problem Evolve
abundant negotiating skills, be adaptable and flexible

Your Answer Never give up control and look up to consultants as God Consultants
are responsible for providing information to those individuals who fail to respond
to changes in outside environment Conduct diagnosis to redefine problem Evolve
abundant negotiating skills, be adaptable and flexible

Role of consultants Rule for becoming successful consultant

Select The Blank Question Management as a discipline is the function of________.


Correct Answer creativity Your Answer creativity

Multiple Choice Single Answer Question Name the type of the supervisor who takes
care of the number being produced today. Correct Answer Speed Boss Your Answer
Speed Boss

True/False Question

Posture' and Observance' are not included under the 'yogic' exercises

Correct Answer False Your Answer False 20

3rd Sem Operations – Production Planning and Control


Multiple Choice Multiple Answer Question Under principle of effective
communication what should be fully understood by all concerned. Correct Answer
tasks , policies , responsibilities Your Answer tasks , policies ,
responsibilities

Multiple Choice Multiple Answer Question Under McKinsey's 7 S model, the soft S's
are: Correct Answer Style , Staff , Skills Your Answer Style , Staff , Skills

True/False Question

Communication in industry is a phase both of organisation and moral building.

Correct Answer True Your Answer True

Multiple Choice Single Answer Question The person who does not limit the
interactions and decisions just to logical approach, but continuously encourages
his team members to think non -logically is Correct Answer Leader Your Answer
Mediator

True/False Question

Before 1990, Global players were allowed to enter and operate in Indian Market.

Correct Answer False Your Answer False

Multiple Choice Single Answer Question One of the external environment factors
that influences Management is Correct Answer Legal Your Answer Legal

Multiple Choice Single Answer Question A business unit must meet specific
criteria, if it wants to be called an SBU. These are Correct Answer Definable
group of competitors Your Answer Definable group of competitors

True/False Question

Programme should not be closely integrated with objectives but to be developed 21

3rd Sem Operations – Production Planning and Control


from year to year. Correct Answer False Your Answer False

Match The Following Question Philosophy of scientific management Six industrial


activities

Correct Answer

Your Answer

Development of each man to his Development of each man to his capacity and ability
capacity and ability Technical, commercial, financial, Technical, commercial,
financial, accounting, security accounting, security management management
Planning, organizing, commanding, co-ordination, control Gang boss, speed boss,
repair boss, inspector Planning, organizing, commanding, co-ordination, control
Gang boss, speed boss, repair boss, inspector

Five management functions

Four supervisors at implementation department

Select The Blank Question Direction is a ________ function performed by all the
managers at all levels of the organisation. Correct Answer managerial Your Answer
managerial

Multiple Choice Multiple Answer Question Ethical concepts include: Correct Answer
Ethical subjectivism , Consequentialism , Ethics of Virtue Your Answer Ethical
subjectivism , Consequentialism , Ethics of Virtue

Select The Blank Question The process of control is complete only when the
organisation take ________ action. Correct Answer corrective Your Answer
corrective

Multiple Choice Single Answer Question What is the reason that Indian Business
houses were not able to take courageous decisions. Correct Answer stagger or
stumbling self-confidence Your Answer stagger or stumbling self-confidence

Multiple Choice Single Answer Question Management is Correct Answer Creative 3rd
Sem Operations – Production Planning and Control 22
Your Answer

Creative

Multiple Choice Single Answer Question In which type of equilibrium, the man is
compared to a cone resting on its base Correct Answer Perfect equilibrium Your
Answer Perfect equilibrium

True/False Question

A strategy is a ploy or a past course of action.

Correct Answer False Your Answer False

Select The Blank Question Brands are associated with lifestyles and
people's________. Correct Answer aspirations Your Answer aspirations

Multiple Choice Multiple Answer Question The factors measuring the morale of the
workers and ascertain whether it is increasing or diminishing can be listed as
Correct Answer Grievances , Absenteeism , No. of accidents Your Answer Absenteeism
, Grievances

True/False Question

An organization consists of individuals in which their formal roles and structural


positions bring them closer. Correct Answer True Your Answer True

Select The Blank Question Planning, organizing and controlling demand effective
________ at all stages if they are to be successful. Correct Answer decision
making Your Answer decision making

Multiple Choice Single Answer Question Name the industrial activity where 'Buying,
selling and exchanging takes place'. Correct Answer Commercial Your Answer
Commercial

3rd Sem Operations – Production Planning and Control

23
Multiple Choice Multiple Answer Question The general management challenges faced
by the service sector are Correct Answer Communicating the concept ,
Differentiating factors , Revenue model Your Answer Communicating the concept ,
Differentiating factors , Revenue model

True/False Question

Every manager in an organisation gives direction to his subordinates a s a


superior and receives direction as subordinate from his superior. Correct Answer
True Your Answer True

Select The Blank Question A superior should always establish a ________ control so
that his subordinates report to him periodically. Correct Answer Feedback Your
Answer Feedback

Select The Blank Question Span of control is also referred to as the span of
________. Correct Answer Supervision Your Answer Supervision

Select The Blank Question Actuary is one who specializes in the________of


insurance. Correct Answer mathematics Your Answer mathematics

Select The Blank Question ________ is the reason for the rising importance of
empathy for business leaders. Correct Answer Globalisation Your Answer
Globalisation

Select The Blank Question Different rates are levied by different states for
________ tax. Correct Answer entertainment Your Answer entertainment

Multiple Choice Multiple Answer Question Functional authority works only when,

3rd Sem Operations – Production Planning and Control

24
Correct Answer Assignment is clarified , The subordinates are allowed to
participate , Feedback control is established Your Answer Assignment is
clarified , The subordinates are allowed to participate , Feedback control is
established Select The Blank Question ________ provide all types of help required
to make the busin ess more efficient and profitable. Correct Answer Consultants
Your Answer Consultants

True/False Question

Business families have started spending more on research and development.

Correct Answer True Your Answer True

Multiple Choice Single Answer Question State the barriers to delegation of


authority? Correct Answer Over-confidence Your Answer Over-confidence

Multiple Choice Single Answer Question "The structure of consumer demand in India
is like an iceberg". What is the rationale behind this statement? Correct Answer
we see only parts of ready potential on the surface Your Answer we see only parts
of consumers on the surface

True/False Question

Direction initiates at the bottom level in the organisation and follows to top
through the hierarchy. Correct Answer False Your Answer False

Multiple Choice Multiple Answer Question The potential external opportunities


faced by an organization are Correct Answer additional customer groups , faster
market groups , falling trade barriers Your Answer additional customer groups ,
faster market groups , falling trade barriers

Multiple Choice Multiple Answer Question Advantages of delegation of authority


would be: Correct Answer Prompt decision making , Opportunity to subordinates to
grow and develop , Satisfaction to subordinates in terms of recognition

3rd Sem Operations – Production Planning and Control

25
Your Answer

Prompt decision making , Opportunity to subordinates to grow and develop ,


Satisfaction to subordinates in terms of recognition

Multiple Choice Multiple Answer Question Certain important motivational techniques


are Correct Answer Monetary incentives , Job-based techniques , MBO techniques
Your Answer Security technique , Monetary incentives , Job-based techniques

Multiple Choice Multiple Answer Question What type of skills does management
require? Correct Answer conceptual , human relations , technical Your Answer
conceptual , human relations , technical

th

Copy

LIST OF ATTEMPTED QUESTIONS AND ANSWERS True/False Question

XYZ when combined with FSN analysis helps to classify non-moving items into XN ,
YN and ZN. Correct Answer True Your Answer True

Multiple Choice Single Answer Question Forecast is based on :Correct Answer Past
data Your Answer Competitor's market share

Select The Blank Question Network ________ is defined as any adjustment to the
arrow diagram which becomes necessary owing to departure from the project schedule
laid down earlier. Correct Answer Updating Your Answer Design

Multiple Choice Single Answer Question For goods manufactured to stock, following
department is expected to periodically undertake replenishment action as stocks
are depleted :Correct Answer Production Planning Control Your Answer True/False
Question Production Planning Control

CPM marks critical activities.

3rd Sem Operations – Production Planning and Control

26
Correct Answer True Your Answer True

Select The Blank Question A shop order may combine more than one ________
requiring identical items. Correct Answer Work order Your Answer Sales order

Multiple Choice Single Answer Question What are the customer's expectation from
the supplier? Correct Answer Consistent good quality of products Your Answer
Consistent good quality of products

Select The Blank Question ________ inventories help to balance company's supply
with market demand. Correct Answer Finished goods Your Answer WIP

Select The Blank Question Short term forecasts are for ________. Correct Answer
Material Planning Your Answer Cash flow management

Multiple Choice Single Answer Question For process planning following is one of
the basic document used :Correct Answer Operation Layout Your Answer Process
Layout

Multiple Choice Single Answer Question Scheduled start of an operation is


authorized by issuing a document called :Correct Answer Job card Your Answer Route
card

Multiple Choice Multiple Answer Question SOS Analysis involves following type of
items :Correct Answer Seasonal items available only for a limited period. ,
Seasonal items available throughout the year. , Non-seasonal items whose quantity
is decided on different considerations. Your Answer Seasonal items available
throughout the year. , Non-seasonal items whose quantity is decided on different
considerations. , Machine spare parts
3rd Sem Operations – Production Planning and Control 27
Multiple Choice Multiple Answer Question The basic procedure of assignment
technique is designed to solve problems wherein :Correct Answer Number of tasks
equal to number of facilities. , The objective function is minimization. , There
are no restrictions in allocation Your Answer Number of tasks equal to number of
facilities. , There are no restrictions in allocation , Cost of machine should be
taken into consideration. True/False Question

There are five manufacturing systems. However, many manufacturers combines two or
more systems to produce a final product. Correct Answer True Your Answer True

True/False Question

In LOB, the regular progress checks the future effect of any current delays and
indicates degree of urgency for corrective action. Correct Answer True Your Answer
True

Multiple Choice Multiple Answer Question 5 jobs are to be processed on machines M1


and M2 , first on M1 and then on M2. The processing times in hours are as
follows.Find the sequence for 5 jobs that will minimize total elapsed time .also
find idle time & total elapsed time. Job Processing time [ hours ] Machine M1
Machine M2 1 5 2 2 1 6 8 9 7 6 3 8 5 10 4 Correct Answer 2-4-3-5-1 , Minimum time
28 hours , Idle time = 1 & 2 Hours for M1 & M2 respectively. Your Answer
True/False Question Minimum time 28 hours , Idle time = 1 & 2 Hours for M1 & M2
respectively.

When shop floor scheduling problem larger than 3 machines arise the analytical
solution procedures leading to optimality are complex and difficult. Correct
Answer True Your Answer True

Match The Following Question End piece allowance Stock allowance Machining
allowance Spoilage allowance

Correct Answer

Your Answer

Material insufficient to produce one Material insufficient to produce one piece


piece Quantity to meet requirement of spares Extra material requirement Process
rejection Extra material requirement Material loss in handling Quantity to meet
requirement of spares

Select The Blank


3rd Sem Operations – Production Planning and Control 28
Question

________ is required for machine set ups as well as regular production.

Correct Answer Performance standard Your Answer Machine design data

Multiple Choice Single Answer Question If a product is required within 20 days and
the product can be made available in 10 days, the Critical ratio would be :Correct
Answer 2 Your Answer 0.5

Multiple Choice Single Answer Question A subcontractor is :Correct Answer Another


form acting as a supplier Your Answer Manufacturer of specialized products on whom
the buyer is dependent for 100% of requirement of main assembly

Multiple Choice Single Answer Question The data regarding maximum run out between
centers pertains to :Correct Answer Process planning Your Answer True/False
Question Raw material data

Lead time information is required for determination of safety stock.

Correct Answer False Your Answer True

Select The Blank Question Americans like to use the word 'inventory' whereas for
same context British use the term________. Correct Answer Stock Your Answer Stock

Multiple Choice Multiple Answer Question SDE analysis is employed by the purchase
department for :Correct Answer Contract buying for some of 'easy' items. , Forward
buying of some of 'scarce' items. , Scheduled buying for some of 'easy' items.
Your Answer Forward buying of some of 'scarce' items. , Scheduled buying for some
of 'easy' items. , Contract buying for some of 'easy' items. True/False Question

Labour efficiency factor is applied after capacity requirement of equipment is


calculated.

Correct Answer False


3rd Sem Operations – Production Planning and Control 29
Your Answer

True

Multiple Choice Multiple Answer Question PERT terminology uses words like :Correct
Answer Network diagram , Events , Slack Your Answer True/False Question Network
diagram , Events

The LOB technique is most appropriate for assembly operations involving number of
distinct components. Correct Answer True Your Answer True

True/False Question

Transit time for manufactured items should be considered only when it is


insignificant.

Correct Answer False Your Answer True

Select The Blank Question A progress card normally contains ________ squares.
Correct Answer Less than 25 Your Answer More than 50

Multiple Choice Multiple Answer Question Due to the following emergent events, the
queue time has to compensate for the time for which the job has to undergo an
extra time :Correct Answer Tool breakage , Job split up , Change in priorities
Your Answer Tool breakage , Job split up , Store inventory

Multiple Choice Single Answer Question One of the following is not an task of
progressing :Correct Answer Ensuring supply of material and issue of documents to
manufacturing shops Your Answer Expediting to rush up remaining operations of the
delays jobs

Multiple Choice Single Answer Question Production output in night shift is


:Correct Answer Less than I shift production Your Answer More than I shift
production

Multiple Choice Multiple Answer


3rd Sem Operations – Production Planning and Control 30
Question

The minimum requirements for application software for line balancing are as
follows :-

Correct Answer 1 Ghz processor , 1 Gb hard Disk free memory , Windows or


equivalent operating system. Your Answer 1 Gb hard Disk free memory , Windows or
equivalent operating system.

Multiple Choice Single Answer Question The work measurement and time study belong
to the following school of management :Correct Answer Scientific School of
management Your Answer Functional School of management

Multiple Choice Multiple Answer Question Before planning subcontracting points to


be considered are :Correct Answer Whether overtime can be given , One more shift
can be started Your Answer Whether overtime can be given , One more shift can be
started , Set up time can be reduced

Multiple Choice Multiple Answer Question The main requirements of re-order level
system are as follows :Correct Answer Incoming materials and materials returned
from shop must be deposited in appropriate bins and their stock cards must be
posted for "goods receipt report" and "material return note" for the quantities
received physically . , Items should be issued in correct quantities. , The
balance on the stock cards should be periodically tallied with physical stock.
Your Answer Incoming materials and materials returned from shop must be deposited
in appropriate bins and their stock cards must be posted for "goods receipt
report" and "material return note" for the quantities received physically . ,
Items should be issued in correct quantities. , The balance on the stock cards
should be periodically tallied with physical stock. Multiple Choice Multiple
Answer Question The following are salient features of the fixed order quantity
system :Correct Answer Reorder quantity is always the same which is usually
economic order quantity , The time interval between deliveries varies. ,
Replenishment action is initiated when the stock on hand is just sufficient to
meet demand during the lead time. Your Answer Reorder quantity is always the same
which is usually economic order quantity , The time interval between deliveries
varies. , Percent cumulative cost of item is taken into consideration. Select The
Blank Question ABC company manufactures MS bolts. Given fixed cost Rs 0.5 Lac,
Labour cost Rs 2 Lacs, Raw Material cost Rs 3 Lacs, overhead cost Rs 0.5 Lacs. If
bough from outside, the cost of buying is Rs 8 per piece. The firm uses 100000 MS
bolts every year. Under these circumstances, the firm would take a decision to
________. Correct Answer Make at home Your Answer Buy from outside

Multiple Choice Multiple Answer Question Following difficulties are faced by SDE
analysis :-

3rd Sem Operations – Production Planning and Control

31
Correct Answer More delivery period , Geographical location of supplier ,
Reliability of suppliers Your Answer More delivery period , Reliability of
suppliers , Excise duty

Select The Blank Question For replenishment action for stock items which are
reserved by PPC, the stores work out ________ stock which equals the stock on hand
less stock reserved. Correct Answer Free Your Answer True/False Question Net

Route sheets for custom built job is prepared for each new order received.

Correct Answer True Your Answer True

Match The Following Question Order quantity Machine capacity chart Mass production
Standard elemental time data

Correct Answer Factor influencing process planning Dimensional accuracy Special


purpose machines Compare alternative processes

Your Answer Compare alternative processes General purpose machines with special
toolings Break even analysis Factor influencing process planning

Multiple Choice Multiple Answer Question Following are some of the common standard
cutting tools :Correct Answer Cutting saw , Inserts , Reamers Your Answer Form
tool , Inserts , Reamers

Multiple Choice Single Answer Question The Carrying cost is stated in terms of
:Correct Answer Per item per year Your Answer Per order

Select The Blank Question The definitive statement of policy stating when to
procure and how much to procure usually to ensure that the sum of all costs
associated with ________ are minimised is called Inventory policy. Correct Answer
Inventory Your Answer Buying

3rd Sem Operations – Production Planning and Control

32
Select The Blank Question Buying for C quantities should be made in ________
quantities . Correct Answer Large Your Answer Medium

th

Copy

LIST OF ATTEMPTED QUESTIONS AND ANSWERS Select The Blank Question In the
assignment model, the________ is formed between jobs and machines. Correct Answer
Matrix Your Answer Matrix

Select The Blank Question ________ analysis mainly helps to identify non-existing
items for which store keeps bin cards, wastes computer memory or wastes computer
stationary while preparing stores ledger. Correct Answer MNG Analysis Your Answer
SOS Analysis

Multiple Choice Single Answer Question Why customer is called the king? Correct
Answer Customer's orders gives us work Your Answer Gives satisfaction to workers

Multiple Choice Single Answer Question Negative value of critical ratio :Correct
Answer Is meaningless Your Answer Indicates excess of scheduled delivery period

Multiple Choice Multiple Answer Question The main characteristics of batch


production are :Correct Answer Short runs , Skilled labours in specific trade ,
Supervisor to posses knowledge of specific process Your Answer Short runs ,
Skilled labours in specific trade , Supervisor to posses knowledge of specific
process True/False Question

If lead time available is 11days and lead time required is 10 days, the critical
ratio would be 1.10. Correct Answer True

3rd Sem Operations – Production Planning and Control

33
Your Answer

True

Multiple Choice Multiple Answer Question What are the factor affecting decision
about centralized planning system? Correct Answer Product variety is large ,
Jobbing and batch production methods of manufacturing , Work is less repetitive
Your Answer Product variety is large , Jobbing and batch production methods of
manufacturing , Work is less repetitive True/False Question

In continuous or process production , only one product is manufactured.

Correct Answer True Your Answer True/False Question True

The make-or-buy decision becomes necessary when the current source of supply is
not able to supply the material in accordance with buyer's quality requirements.
Correct Answer True Your Answer True

True/False Question

Work measurement function is attached to line management.

Correct Answer False Your Answer True

Multiple Choice Single Answer Question Placement of purchase orders in case of 'A'
type of items is usually :Correct Answer Frequent Your Answer Frequent

Match The Following Question Economic order quantity Carrying cost Procurement
cost Inventory cost

Correct Answer Quantity at which there is neither overstocking nor under stocking.
Cost of 'holding' the material in store

Your Answer Quantity at which there is neither overstocking nor under stocking.
Cost of transportation [carrying] of material

Administrative cost for procurement Cost of procurement of material Sum of


carrying and inventory cost Sum of carrying and inventory cost

True/False Question

To solve "n jobs - 3 machines" sequencing problem, the largest of time of any job
on the second machine must be smaller than or equal to the smallest time of any
job on first
34

3rd Sem Operations – Production Planning and Control


machine or third machine. Correct Answer True Your Answer True/False Question
False

Systematic procedures must be set in the operating functions prior to installation


of PPC in the firm. Correct Answer True Your Answer True

Select The Blank Question Time waste is the earliest of all wastes and yet
the________ to correct because it does not litter the floor. Correct Answer
Hazards Your Answer Big hazard

Multiple Choice Single Answer Question If the annual usage of a material is 1200
units and the reorder point is at 120 Units, find the lead time. Correct Answer 4
months Your Answer 1.2 Months

Multiple Choice Single Answer Question Which factor influence plan for meeting
seasonal or occasional increase in demand? Correct Answer Subcontracting Your
Answer Subcontracting

Multiple Choice Single Answer Question Which of the following is the function of
Production Planning? Correct Answer Process planning and scheduling Your Answer
Progressing

Select The Blank Question Because of uncertainty of activity timings, PERT


acquired a shape of ________ model. Correct Answer Probabilistic Your Answer
True/False Question Statistical

Scientific inventory control system requires to be followed for machine aid, work
aid and inspection aid :Correct Answer False
3rd Sem Operations – Production Planning and Control 35
Your Answer True/False Question

True

Job schedule is a chart showing work ahead of each machine with respect to time.

Correct Answer False Your Answer True

Match The Following Question Tooling cost Opportunity costs Incremental cost
Labour cost

Correct Answer Jigs and Fixtures Monitory value sacrificed in rejection Vary with
decision to make or buy Wages and other benefits

Your Answer Jigs and Fixtures Cost of giving opportunity to do a business Vary
with decision to make or buy Wages and other benefits

Multiple Choice Single Answer Question The goods are manufactured as per
customer's definite order in case of :Correct Answer Job production Your Answer
Batch production

Multiple Choice Multiple Answer Question The commonly used network techniques
other than PERT and CPM are as follows :Correct Answer MOSS [ Multi Operation
Scheduling System ] , PCS [ Project Control System ] , GERT [ Graphical Evaluation
Review Techniques ] Your Answer MIS [ Management Information Systems ] Multiple
Choice Multiple Answer Question To minimize total throughout time we are required
to minimize :Correct Answer Queuing , Idle time , Inventory Your Answer Queuing ,
Idle time

Multiple Choice Multiple Answer Question Following conditions are required to be


fulfilled for processing n jobs through 2 machines :Correct Answer The jobs are
ready to be processed before the period under consideration begins . , Transient
time to move a job from one machine to the another is negligible. , In process
inventory is allowed. Your Answer The jobs are ready to be processed before the
period under consideration begins . , In process inventory is allowed. Select The
Blank
3rd Sem Operations – Production Planning and Control 36
Question

An inventory control technique based on selective approach to stock items is


called ________ analysis. Correct Answer Pareto's Your Answer Pareto's

Multiple Choice Multiple Answer Question While communicating to customer on delays


in delivery following information should be given :Correct Answer Information on
identification of job , Reasons for delays , Revised date of delivery Your Answer
Reasons for delays , Revised date of delivery

Select The Blank Question CPM is ________ oriented system. Correct Answer Activity
Your Answer Activity

Multiple Choice Single Answer Question One of the following is not consumable tool
:Correct Answer Arbors Your Answer True/False Question Arbors

LOB is a manual planning and scheduling technique similar in nature to MRP


[Material Resource Planning]. Correct Answer True Your Answer False

Select The Blank Question ________ is required when expediting fails to bring
deviated plan to its actual path. Correct Answer Replanning Your Answer Replanning

Multiple Choice Multiple Answer Question The process of contraction or compression


involves extra cost because extra money is required to be spent on factors such as
:Correct Answer Overtime engagement of workforce , Purchase of additional
machinery , Use of better materials Your Answer Overtime engagement of workforce ,
Purchase of additional machinery , Purchase of stationary of good quality Multiple
Choice Single Answer Question In job production one single product is manufactured
while a batch of group of products is turned out at a time under a system of :-

3rd Sem Operations – Production Planning and Control

37
Correct Answer Batch production Your Answer Process production

Multiple Choice Multiple Answer Question The 'F' group of GOLF analysis involves
following requirements :Correct Answer Search for foreign suppliers , Opening of
letter of credit , Arrangements for shipping and port clearance Your Answer Search
for foreign suppliers Multiple Choice Single Answer Question The production system
characterized by complex set of activities that must be performed in a particular
order within a given period and within an estimated expenditure is known as
:Correct Answer Project production Your Answer Project production

Multiple Choice Single Answer Question Proper Production Planning and Control can
reduce cost in :Correct Answer Overtime cost Your Answer Overtime cost

Select The Blank Question ________ is the specific instant of time that marks
start and end of activity. Correct Answer Event Your Answer Event

Select The Blank Question Overlapping of operations help to ________ manufacturing


time. Correct Answer Reduce Your Answer Reduce

Multiple Choice Multiple Answer Question "Difficult" items have following


attributes :Correct Answer Available indigenously but are not easy to procure ,
Items which come from longer distance , Items which are difficult to manufacture
Your Answer Available indigenously but are not easy to procure , Items which come
from longer distance , Items having complex specifications Multiple Choice
Multiple Answer Question They are type of analytical estimate :Correct Answer
Moving average , Exponential smothering , Curve fitting Your Answer Moving average
, Curve fitting
38

3rd Sem Operations – Production Planning and Control


Select The Blank Question The performance standard is required by ________ to
determine individual machine capacity for the purpose of machine loading and
assigning machine hours and man hours . Correct Answer Scheduler Your Answer
Production engineer

Multiple Choice Multiple Answer Question The network analysis involves following
works :Correct Answer Obtaining a work breakdown structure to a set of individual
jobs which are arranged in a logical network. , Estimation of job duration ,
Scheduling to discover which jobs control completion of project and reallocation
of resources. Your Answer Obtaining a work breakdown structure to a set of
individual jobs which are arranged in a logical network. , Estimation of job
duration , Scheduling to discover which jobs control completion of project and
reallocation of resources. Multiple Choice Single Answer Question The assembly
work content [ Wi ] of the i'th station having n work stations is given by
:Correct Answer å Wi from i=1 to n Your Answer å Wi from i=1 to n

Multiple Choice Multiple Answer Question Essentials of good forecasts are :Correct
Answer Stability , Fairly accurate , Economical to generate Your Answer True/False
Question Stability , Fairly accurate , Economical to generate

The 'G' group of GOLF analysis involves moderate delivery time and availability of
credit usually in the range of 30 to 60 days. Correct Answer True Your Answer True

Select The Blank Question ABC company manufactures MS bolts. Given fixed cost Rs
0.5 Lac, Labour cost Rs 2 Lacs, Raw Material cost Rs 3 Lacs, overhead cost Rs 0.5
Lacs, the total manufacturing cost would be Rs ________. Correct Answer 6 Lacs
Your Answer 6 Lacs

7th Copy

LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Multiple Answer


3rd Sem Operations – Production Planning and Control 39
Question

Following are the factors which influence tool life :-

Correct Answer Operators efficiency , Type of tool , Material it is required to


operate upon Your Answer Operators efficiency , Type of tool , Material it is
required to operate upon

Multiple Choice Single Answer Question The document which incorporates details of
process planning for a job is called :Correct Answer Route Sheet Your Answer Route
Sheet

Multiple Choice Multiple Answer Question CPM terminology uses words like Correct
Answer Arrow diagram , Nodes , Float Your Answer Arrow diagram , Nodes

Select The Blank Question Forecasting is function of ________. Correct Answer


Marketing department Your Answer Planning in charge

Select The Blank Question Johnsons method of scheduling can be used when operation
sequence involve ________ machines. Correct Answer Two Your Answer Two

Select The Blank Question Good quality and ________are the two main requirements
to secure maximum business from a customer. Correct Answer Competitive rates Your
Answer Competitive rates

Select The Blank Question Sum of queue, transit, order preparation and
manufacturing times is known as ________ Correct Answer Total Lead Time Your
Answer True/False Question Total Lead Time

To conduct FSN analysis we require, last date of receipt or last date of issue
whichever is later and period. Correct Answer True

3rd Sem Operations – Production Planning and Control

40
Your Answer

True

Multiple Choice Multiple Answer Question Overtime can be avoided in many ways and
they are :Correct Answer Unrealistic delivery date , Acceptance of too many rush
order , Excessive machine breakdown Your Answer Unrealistic delivery date ,
Acceptance of too many rush order , Excessive machine breakdown Multiple Choice
Multiple Answer Question Material control function embraces a following techniques
:Correct Answer Make -or -buy decision , Pareto's analysis , Replenishment system
Your Answer True/False Question Make -or -buy decision , Pareto's analysis ,
Replenishment system

Work measurement is not useful for choosing between two alternate methods of
production. Correct Answer False Your Answer False

Multiple Choice Multiple Answer Question Process Sheet contains following


information :Correct Answer Material Specification , Sequence of operation , Skill
of Labour Your Answer True/False Question Material Specification , Sequence of
operation , Skill of Labour

More than one subcontractor should be developed for each subcontracted


operation/Job. Correct Answer True Your Answer True

Select The Blank Question Classification of items on basis of their capital lock
up is called ________ analysis. Correct Answer XYZ Your Answer XYZ

Select The Blank Question Purchase section must keep ________posted on the
progress of purchase orders and expected delays. Correct Answer P.P.C. Your Answer
P.P.C.

3rd Sem Operations – Production Planning and Control

41
Multiple Choice Single Answer Question Effective Production Planning and Control,
reduce investment in inventories effectively :Correct Answer By proper
coordination between shop floor, stores and buying department Your Answer
True/False Question By proper coordination between shop floor, stores and buying
department

Fluctuation due to changes in season are called cyclical fluctuation.

Correct Answer False Your Answer True/False Question False

Flexibility and product variety are not inter-related with each other.

Correct Answer False Your Answer True/False Question True

Overlapping of operations help to reduce manufacturing time.

Correct Answer True Your Answer True

Select The Blank Question The LOB technique is made more accurate and fast by
using ________. Correct Answer Computers Your Answer True/False Question Reduction
techniques

Overtime is undesirable since it increases manufacturing cost of the product.

Correct Answer True Your Answer False

Multiple Choice Multiple Answer Question The essential features of batch


production are :Correct Answer General purpose machines and process type layout ,
Manual materials handling , Flexibility of production schedule Your Answer General
purpose machines and process type layout , Manual materials handling , Flexibility
of production schedule Multiple Choice Single Answer Question The sourcing of
vendors in case of 'B' type of items is :-

3rd Sem Operations – Production Planning and Control

42
Correct Answer Medium Your Answer Few

Multiple Choice Single Answer Question Dispatcher withdraws required quantity of


material from stores using following document :Correct Answer Stores issue order
Your Answer Bill of material

Multiple Choice Multiple Answer Question In a mass production assembly shop


following work measurement techniques are used :Correct Answer Time study , Work
sampling , Production study Your Answer Time study , Work sampling , Production
study , Analytical estimating

Multiple Choice Multiple Answer Question SDE analysis is based on problems of


procurement namely :Correct Answer Non-availability , Scarcity , Longer lead time
Your Answer True/False Question Non-availability , Scarcity , Longer lead time

Line balancing is a simulation technique.

Correct Answer False Your Answer False

Multiple Choice Multiple Answer Question The line of balance is a device for
planning and monitoring progress of :Correct Answer Purchase order execution ,
Project execution , Targeted programs Your Answer Purchase order execution ,
Project execution , Targeted programs

Select The Blank Question Sales persons decides ________. Correct Answer Synthetic
forecast Your Answer True/False Question Current sales

Material control Card is a document for record of issues of material and receipt
of unused material by production shop. Correct Answer False Your Answer False
43

3rd Sem Operations – Production Planning and Control


Multiple Choice Single Answer Question Work measurement is limited to measuring
:Correct Answer Productive & non productive time Your Answer Only product related
activities

Match The Following Question Move order Materials Order Work Order Production
Order

Correct Answer Transport material from and to required work centers

Your Answer Transport material from and to required work centers

Allocation of material required in Allocation of material required in connection


with shop order connection with shop order Bird's eye view of production programme
Reserve material required in connection with sales order Bird's eye view of
production programme Reserve material required in connection with sales order

Multiple Choice Multiple Answer Question The software for line balancing should
have following features :Correct Answer Easy to operate , Easy to install , Easy
to upgrade Your Answer Easy to operate , Easy to install , Unmanaged code should
be available

Multiple Choice Single Answer Question Man hours is commonly used unit of
measurement for scheduling purposes in following industry :Correct Answer
Engineering Your Answer Engineering

Multiple Choice Multiple Answer Question Customer plays very important role due to
the following reasons :Correct Answer Gives us work , Dividends to share holders ,
Gets business from new customers Your Answer Gives us work , Dividends to share
holders , Gets business from new customers

Multiple Choice Single Answer Question The 4X4 assignment problem involve
following job-machine operations :Correct Answer 24 Your Answer 24

Multiple Choice Single Answer Question The best of scientific tools available for
scheduling is :Correct Answer CPA [ critical path analysis ]
3rd Sem Operations – Production Planning and Control 44
Your Answer

Gantt Chart

Multiple Choice Multiple Answer Question Work measurement is responsibility of


:Correct Answer PPC , Industrial Engineering , Production department Your Answer
PPC , Industrial Engineering

Match The Following Question Long production run Complex activities to be


performed in a particular order within a give time & estimate. One or few units
manufactured as per customers requirement Short production run

Correct Answer Mass and Flow production Project production

Your Answer Mass and Flow production Project production

Jobbing Production Batch Production

Jobbing Production Batch Production

Multiple Choice Single Answer Question Value Analysis conducted in 'C' type of
material is usually :Correct Answer Minimum Your Answer Minimum

Multiple Choice Multiple Answer Question Some of significant features of HML


analysis are :Correct Answer To evolve buying policies to control purchases , To
delegate authorities to different buyers to make petty cash purchases , Not to
take consumption into account Your Answer To evolve buying policies to control
purchases , To delegate authorities to different buyers to make petty cash
purchases Multiple Choice Single Answer Question What is the reasons for poor
labour efficiency attributed by inefficient P.P.C.? Correct Answer Failure to
provide proper tools and control on work in progress on shop floor Your Answer
Failure to provide proper tools and control on work in progress on shop floor

Multiple Choice Single Answer Question The administrative expenses towards the
procurement of materials is called :Correct Answer Procurement cost Your Answer
Administrative cost

Multiple Choice Multiple Answer


3rd Sem Operations – Production Planning and Control 45
Question

Smoothing performs following activities:-

Correct Answer Reallocation of resources , Improving utilization of resources ,


Conducting Heuristic approach Your Answer Reallocation of resources , Improving
utilization of resources , Conducting Heuristic approach True/False Question

As per a study on materials management practices, a typical firm spends almost


half of its rupee sales on goods purchased from vendors. Correct Answer True Your
Answer True

Select The Blank Question Value analysis of ________ class items is usually
inadvisable. Correct Answer C Your Answer True/False Question C

PPC system in the organisation is to be tailor made.

Correct Answer True Your Answer True

3rd Sem Operations – Production Planning and Control

46
9) a) Draw a flow chart to explain the procedure to schedule ‘n’ jobs on two
machines: Ans: The following are the ten steps involved to schedule ‘n’ jobs on
two machines: Step 1) Prepare list of the jobs to be processed on the two
machines. Step 2) Estimate processing time for each job on each machine. Step 3)
Construct a job array, called sequencing matrix. To construct the matrix the jobs
to be processed are recorded row head wise, the machines to be employed to process
the jobs are recorded column head wise and the processing time of each job is
recorded against the under the respective machine. Step 4) Scan the job array and
identify the smallest processing time. Step 5) If the smallest time appears: On
the first machine, A, assign the corresponding jobs as close to the beginning of
the job sequence as possible. ii. On the second machine, schedule the
corresponding job as close to the end of the job sequence as possible. iii. If
there is a tie of minima for both machines i.e., if the smallest element occurs on
both machines, (one minimal element on each machine), select among the tied up
jobs the one with the smallest time on the first machine and schedule it as early
in the job sequence as possible. iv. If the tie of the minima occurs among the
elements of the first machine, select among the tied up jobs the one with the
smallest time on the second machine and schedule it as early in the job sequence
as possible. v. If the tie for the minima occurs among the elements in the second
machine, select among the tied up jobs the one with the smallest time on the first
machine and schedule it as late in the sequence as possible. Step 6) Delete from
the array the jobs scheduled and its corresponding processing times. Step 7)
Repeat steps 4, 5, 6 and 7 for remaining processing times, placing the jobs next
to first or next to last until all jobs are scheduled. Step 8) Calculate the total
elapsed time to process all jobs through the two machines. Step 9) Calculate the
idle time for machines A and B. i.
Fig: Flow chart for”n jobs: 2 machines” sequencing model START
Construct a sequencing matrix with n jobs and two machines (A & B)

Scrutinize processing time of all jobs on both machines and select the smallest
time

Does the smallest time occur on first machine?

No
Schedule the job corresponding to the smallest time as close to the end of the job
sequence as possible

Yes
Schedule the job corresponding to the smallest time as close to the beginning of
the job sequence as possible.

Delete the job scheduled and its corresponding processing times

No

Have all jobs been scheduled?

Yes
Calculate start and finish time of each job on machine A

Calculate start and finish time of each job on machine B

Determine total elapsed time to process all jobs though two machines

Calculate idle time of each machine

STOP
b) Five jobs A, B, C, D and E are required to be processed on two machines M1 and
M2. Each job has to be processed on machine M1 and then on machine M2. The order
of the completion of jobs has no significance. The processing time hours for five
jobs on the two machines is as under: Job Machine Machine #1 Machine #2 A 4 5 B 17
7 C 14 12 D 9 2 E 11 6

Ans: The smallest time in the job array is 2 hours and it appears for the first
stage. The corresponding job D therefore is scheduled last and its entry is made
in the last cell of the sequencing bar. D Delete the corresponding job schedule
leaves us 4 jobs in the array. The next smallest time is 4 hrs and it occurs on
the job A which is present in the sequence of Machine #1. Therefore the entry is
made in the first cell of the sequencing bar. A D

Deleting the job schedule leaves us with 3 more entries in the array. The next
smallest time is 6 and is present in the job E, which is present in the sequence
of Machine #2. Therefore the entry is made in the last but one cell of the bar. A
E D

Deleting the job schedule leaves us with 2 more entries in the array. The next
smallest time is 7 and is present in the job B, which is present in the sequence
of Machine #2. Therefore the entry is made in the 3rd cell of the bar. A B E D
Since the last job is left unscheduled, it is therefore placed in the empty cell:
Therefore the optimum sequence, therefore is A, C, B, E & D A C B E D

2. What is Production Planning and Control? What are its key functions? How does
PPC contribute to the two basic objectives namely “long term growth of business”
and “Profit of the company”? Ans: Introduction: Production Planning is a
centralized activity (normally conducted in the office) and includes such
functions as order preparation, material control, process planning, tools control
and scheduling. Production control, on the contrary, a diffused activity (usually
conducted in the shops) and includes such functions as dispatching, progressing
and expediting. Functions of Production Planning & Control: Control Functions 1)
Order Preparation includes activities like making of work orders, converting work
orders into shop orders, preparing auxiliary orders, and releasing such orders to
shops to authorize manufacturing activity. 2) Materials control concerns
preparation of materials estimates indenting non-stick materials, ascertaining
availability of materials purchased to stock, continual follow-up with purchase
and store for timely receipt of materials, advising store to allocate required
quantities of available materials (alternatively on their receipt) against
specific shop orders. 3) Processing Planning or Routing concerns fixation of
method of manufacture operations and their sequence, machine tools for each
operation, jigs and fixtures, measuring instruments and gauges etc to enable shops
to produce goods of the right quality at the lowest cost. 4) Tools Controls
concerns preparation of estimates of cutting tools (Standard as well as non-
standard tools), gauges and measuring instruments including jigs & fixtures,
indenting non-stock tooling, follow-up with tool room for timely manufacture of
jigs & fixtures, periodical replenishment of wornout-non-consumable tooling (e.g.
work aborts, collets, copying masters, Allen keys, spanners. etc.) Optional
Functions 1. Cost Estimation concerns preparation of pre-production cost estimates
to be used by sales department for quotation purposes. (Alternatively this
function may be assigned to costing department or industrial engineering dept) 2.
Work Measurement concerns fixation of time to be allowed to a qualified workman to
carryout a specified task, under specified conditions and at the defined level of
performance. Work measurement employs scientific, well-known techniques like time
study, analytical estimating etc (Alternatively, work measurement work may be
assigned to industrial engineering dept.) 3. Sub Contract concerns off-loading of
work on outside vendors for economic reasons or to augment existing manufacturing
facilities. Sub-contract work alternatively may be handled by Materials/Purchase
Dept. 4. Capacity Planning concerns estimation of requirements of men and machines
as the basics of decision making to meet the firm’s increased volume of business
(Some companies prefer to assign this function to engineering dept)
5) Scheduling concerns preparation of machine loads, fixation of calendar dates of
various operations to be performed on a job, coordination with sales to confirm
delivery dates of new items and periodical preparation of dispatch schedules or
regular items. 6) Dispatching concerns preparation and distribution of shop orders
and manufacturing instructions to be concerned department as their authority to
perform the work according to the predetermined schedule. 7) Progressing concerns
collection of data from manufacturing shops, recording of progress of work, and
comparing progress against the plan. 8) Expediting concerns intensive progress
chasing to identify delays and interruptions which may hold up production,
devising cures from time to time to keep rate of production in line with the
schedule communicating possible failure in delivery commitments to sales
department.

5) Demand Forecasting concerns making projection of company’s product market,


though, long term forecasts are given by sales department but short term forecasts
required for materials planning, machines loading, subcontracting etc, may be
prepared by PPC departments.

b) Long term Growth of business and Profit of the Company: Long term growth of
business and profitability are the two basic objectives of an organization. For
long term growth, the company must have enough orders and for enough orders it
must have large number of satisfied customers. Five essentials to achieve
customers’ satisfaction are: 1) 2) 3) 4) 5) Timely delivery Advance communication
in case of expected late shipments Short lead time in emergency Consistent and
good quality of products Competitive price.

Good production planning and control is necessary to meet these essentials of


customers’ satisfaction. Good PPC system is also necessary to minimize waiting
time costs, overtime costs, inventory costs and other manufacturing overheads.
Goods PPC system helps to improve utilization or resources morale of the
employees.
3) (a) How does Production Planning differ from Production Control? Ans:
Production Planning: It is the determination, acquisition and arrangement of all
facilities necessary for future production of items. In other words, production
planning is essentially a pre-production activity, associated with the design of
the production system. Production Control: It is the corollary to short term
production planning or scheduling and is quite simply concerned with the
implementation of production schedules. Production Planning Versus Production
Control PLANNING (Planning the Work) 1) Planning involves collection and
maintenance of data regarding time standards, materials and their specifications,
machines and their process capabilities, drawing and operational layouts etc. 2)
Planning is seeing that requirements-tools, machines, men, instructions,
authorizations and the like-well be available at the right time and in the right
quantities and are of proper quality. 3) Planning involves preparation of load
charts and fitting various work orders into uncommitted time available on the
company’s facilities (men or machines). 4) Planning involves preparation of all
necessary forms and paper work 5) Planning involves designing suitable feedback as
to what may happen. 6) Planning involves forward thinking as to the remedial
action to be taken if the job fails behind schedule. Planning therefore, is a
centralized activity (in the office) and includes such function as materials
control, tools control, preprocess planning and scheduling. CONTROL (Working the
plan) 1) Control involves dissemination of data, preparation of reports regarding
output, machine and labour utilization, labour efficiency, percentage defectives
etc. 2) Control is seeing that the requirements are actually made available at the
right place in the right quantities. 3) Control involves actual seeing that the
jobs are started and completed as per schedule prepared by scheduling cell of the
PPC. 4) Control involves actual issue of forms and paper work. 5) Control involves
keeping track of what is happening and collecting information as to what has
happened. 6) Control involves suggesting remedial action when the job is falling
behind schedule. Control is thus a diffused activity (in the shops) and includes
functions such as dispatching, progressing and expediting.
(b) What type of information is necessary for efficient functioning of PPC
department? Which department in the organization originates this information? Ans:
Introduction: The efficiency of Production Planning and Control department depends
upon the information it gets from other departments and the accuracy of such
information. To prepare load and schedule chat, it must know the preventive
maintenance schedule. To give realistic delivery date, it must know the work
content of each job. Production Planning and Control department generally requires
the following information: Information Concerning Details Source Department
originating indicated Information Sales Drawing Office Stores Purchase Tool Card
P.P.C Drawings Customer’s feedback Process sheets Capacity charts Experience Route
sheets Plan layout Work Measurement data Machine Load & Scheduled charts Daily
production reports/Time ticket/Perforated slips Industrial Engineering P.P.C
Production PPC Drawing office Sales Department PPC PPC

1. Production programme. 2. Production materials 3. Tooling 4. Quality Standards

1. Quantity to be manufactured. 2. Delivery date. 1. Kind and quality of material.


2. Quantity of material required 3.Stock on hand and reservations 4. Lead time
required for procurement. 1. Standard and special tooling 1. 2. 3. 4. Dimensional
requirements. Finish requirements Tolerance requirements Hardness desired.

Sales order or Order Acceptance Drawings/Bill of Material Stock Cards

5. Operation Methods. 6. Path of Materials. 7. Operation time. 8. Scheduling 9.


Progress of Work.

1. Operations and their sequence. 2. Machine tool for each indicated operation 3.
Jigs and fixtures needed 4. Speeds & Feeds. 1 List of Operations and their
Sequence 2.Alternatives possible 1. Setup time and standard time for each
operation 1. Starting and finishing dates.

1. Work Completed as on date.


4) How do the following management decisions influence design of the PPC system?
(i) Plan for meeting occasional increase in demand. (ii) Status of the PPC
department in the organization (iii)Degree of centralization (iv)Internal
structure of PPC department. Ans: PLANNING MEETING SEASONAL OR OCCASIONAL INCREASE
IN DEMAND: This influences greatly the production planning and control system
which the company should have. Alternatives available to the company and
associated activities are as under: i) ii) Having factors of production for the
peak demand and utilizing extra capacity to manufacture products of non-seasonal
nature or taking up subcontract work etc. Having factors of production for the
least demand and meeting requirements of extra capacity by overtime or by holiday
working or by hiring capacity or by sub-contracting etc. Production planning and
control and the purchasing function under such a situation assumes very important
role in the company.

STATUS OF THE PPC DEPARTMENT IN THE COMPANY: The status of PPC department in the
company depends upon the company’s manufacturing processes. If the work is highly
repetitive and the number of workmen is not very large, the work of planning may
be performed directly by the line staff, there being thus no formal PPC department
in the company. And in manufacturing units where plant and machinery is laid out
as per sequence of operations and there is little difference in machine capacity
for different products, the PPC may be sub-division of the manufacturing
department. In firms, where either the product variety is very large or where
machine capacities are different for different products, or where plant and
machinery is laid out as per function in different departments not related to each
other, PPC should be set up as an independent department with the head of the
department responsible to the managing director, General manager, or works
manager, depending upon the magnitude and complexity of the planning functions and
the size of the firm. DEGREE OF CENTRALISATION: Degree of centralization implies
extent to which planning activities are performed by PPC. Two systems in general
are available: i) ii) Centralized Planning where the functions of production
planning is controlled centrally by staff specialist (s). Decentralized Planning
where planning is carried out by line executiveforemen-who direct normal work in
their respective departments.
Both types of planning, centralized as well as decentralized planning, have their
relative advantages and disadvantages, the centralized planning takes away the
burden of planning from the line staff thus leaving free to handle men and
machines more effectively. Decentralized planning gives line staff sense of
participation and opportunity to use their experience but it takes away lot of
their valuable time in performing planning functions The trend today is towards
the blend of “Centralized” and “Decentralized” system, called semi-centralized
planning. It combines the merits of both the systems and it especially gives
better results in a large industrial complex. Under semi-centralized planning, the
scheduling of operations within the pre-fixed period and allotment of work to men
and machines is done by line staff while overall coordination of materials
ordering, sub-contract work planning, progressing and follow-up, capacity planning
man power planning, maintenance planning etc, is done centrally by the staff
specialists. THE INTERNAL STRUCTURE OF THE PPC DEPARTMENT Internal structure
implies the functions to be assigned to PPC which depends on the nature of
industry the size of the company and the management policies. Different companies
assign different functions to the PPC department. It is common practice to assign
following functions to PPC department: i) ii) iii) iv) Order Preparation.
Materials Control Tools Control Process planning v) vi) vii) viii) Scheduling
Dispatching Progressing Expediting.

Few companies assign following four areas to PPC department: i) Cost Estimation
iii) Sub-Contracting ii) Work Measurement iv) Capacity planning The functions
actually to be assigned depend on the size of the company. This aspect also
considers assigning of various functions of production control to different cells
which again depends on the size of the company. In a medium or large sized
industry there may be following important cells in PPC department: i) ii) iii) iv)
v) Materials Control Cell Tools Control Cell Process Planning Cell Scheduling Cell
Dispatching Cell vi) vii) viii) ix) Progressing Cell Cost Estimation Cell Sub-
Contract Cell Work Measurement Cell

Each cell may be headed by a senior engineer and supported by planning


assistant(s) and clerk(s).
A representative production planning and control department of a medium size firm
is illustrative in the following figure.

General Manager

Development Department

Factory Production

Production Planning & Control

Inspection & Quality Control

Plant Maintenance

Order Preparation

Material Control

Process Planning

Tools Control

Scheduling

Dispatching

Progressing

6) (a) “Data given on the process sheet can be put to lot many uses in the
organization” Discuss. Ans: Introduction: Process planning is the process of
establishing the shortest and most economical path that each part is to follow
from the point it is received as raw materials until it leaves as furnished part
or a finished product. Process planning indicates operations to be performed and
their sequence; specified the machine tool for each indicated operation; shows the
necessary tooling (jigs and fixtures, cutting tools, cams and templates, measuring
instruments, and gauges) for each indicated operation; gives manufacturing data
such as speeds and feeds; sometimes the specifications of the skill for each
operation. The document which incorporates this vital information is called
process sheet or route sheet. Text: The information contained in the process sheet
can be put to a variety of uses: (i) Scheduling: The scheduling cell of PPC can
obtain for each operation the set-up and the processing time. This information
helps them to prepare load and schedule charts (ii) Materials Movement: The Shop
supervisor and the dispatch clerk can know where the jobs require to be sent for
the next operation.
(iii) Cost Reduction and Cost Control: A process sheet gives an idea of the
tooling (standard tools, jigs and fixtures, templates, gauges and measuring
instruments) which could be arranged prior to the starting of the operation. This
cuts down setup time and reduces labour cost and overheads. (iv)Costing: Costing
group can use the information to determine pre and post production cost of each
component. (v) Method of Working: Method study engineer without going on the shop
floor can know as to how presently the part is being manufactured. (vi)Requirement
of manpower and machines: Set up times and processing times given in different
route sheets may be consolidated machine wise into total manhours or machine-hours
required to enable the management to take decisions concerning requirements of
manpower and machines. (vii) Shop efficiency: Operation wise time data given in
the process sheet is also helpful to the shop personnel to know whether the shop
performance is in line with the expected performance. (b) A Small pump shaft is to
be manufactured from a round bar on four machines in a workshop. It is first cut
to length on a power hack-saw which can produce 12 pieces per hour. The cut pieces
are then “faced to length” and “centered” on a special facing and centering
machine. Once this machine is set-up (taking 30 minutes), the operator can
complete 30 pieces per hour. Faced and centered pieces are next moved to the
copying lathe. It takes 45 minutes to set up the copying lathe and 3 minutes to
turn each piece. The final operation is cutting of the keyways on a special
purpose key-way milling machine. It takes 8.50 minutes to cut hey-way on each
piece. 8.0 minutes are required to set-up the hack-saw and 10 minutes to set-up
the key-way milling machines. After cutting the key-ways the parts are debarred
and inspected. Draw up a process sheet for the manufacture of this part. Though
tooling and gauges do not require to be indicated yet their relative position on
the process sheet should be shown. Sol:

PTO
PROCESS SHEET
Op. No. 1 2 3 4 Operation Description Machine

Part Name: Pump Shaft Part No. : P0401125


Set Up Time

Tooling Set up Std min 12 30 80 30 45 10 DATE: 60 60 3 8.50

Cutting it to Length Faced to length & Center Copying Lathe Cutting Keyways
REVISION

Power Hack Saw Spiral Machine Lathe Machine Key way milling Machine

Prepared by (Signature & Date)

Checked by (Signature & Date)

KALLURI ENGINEERS HYDERABAD - 500070.

7 (a) Why is it necessary to record the progress of work? What different methods
are available to collect information? Ans: Introduction: Progressing is the
process of checking actual performance against the production plan and reporting
exceptional deviations to the concerned authorities for the corrective action.
Progressing function consists in keeping a watch on flow of materials, recognition
of delays and interruptions, taking steps to rush up the remaining operations and
communicating possible delays to the customer (wherever necessary) It is sometimes
argued that progressing is only a substitute for poor planning. Should a driver
take his hands off the steering wheel because the road is straight? Should a pilot
divert his attention from the control board because the weather is fine? No! They
can’t do this, similarly, progressing is required even if the material control and
process planning functions are discharged satisfactorily, scheduling is done
properly, manufacturing orders are released. There are usually a number of factors
which tend to push the schedules off the mark. Some of the notable ones are as
under:       Delay in receipt of material from vendor(s) Excessive
absenteeism (more than the normal) Machines breakdowns Excessive spoilage Errors
in drawings Strikes and acts of Gods.

The need for progressing is also created when the customers do the follow up on
their own to know the status of their orders.
Methods to collect information: (i) Physical Count (ii) Daily production report
(iii) Job Card (iv) Perforated route sheet (v) Detachable sheet (b) Explain with a
diagram any two methods to collect data on progress of work. Ans: Daily Production
Report: It is prepared by the supervisor, this is another method of obtaining
feedback. A daily production report contains fixed space to record:     
  Operator’s Name and Token number Machine on which he worked Time spend
Quantity produced Quantity checked by the patrolling inspector Results of the
inspection Idle time and its reasons.

This report may be prepared either by the shop supervisor or the patrolling
inspector and is collected at the end of the shift or the next day by the progress
clerk of the PPC department. This method is best suited for large workshop having
a process type of layout producing number of non-standard parts.

DAILY PRODUCTION REPORT


Machi ne 507 508 509 Operator’s Name Code A.R. Yande -doManjit Part Name & No.
Double Gear: 29 teeth Cam Shaft Gear (Op. No. 80) Idler Gear

SECTION DATE SHIFT


Qty. produc ed 78 42 60

: : :

Gear Shop 12.11.04 First Shift Idle Hours _ ½ Hr ½ Hr

Hours Worked From To 7AM 3.30 PM 7AM 7AM 3.30 PM 3.30 PM

First Inspection Tole Qty. OK OK Rej Code 20 18 15 20 17 15 1 E G

208/1 208/2

R. B. Kale -do-

Axle Shaft (Op. No. 90) Agro Control Shaft (Op. 120)

7AM 7AM

3.30PM 3.30PM

34 6

20 6

20 2

1 Hr
Perforated route sheet: It is a useful method of production feed back/collecting
data on progress of work. The route sheet for each job carries part number,
product or assembly number it is in, list of operations to be performed, and the
necessary information. The route sheet is handed over to the supervisor or is tied
to the product. As soon as each operation is completed, the operator or the
supervisor signs the lower portion of the route sheet, detaches it, and returns to
the progress section for their analysis. This method is suitable for tool rooms,
jobbing shops or workshops producing one or few numbers of a component.

SHOP ORDER OP. NO. NO. 2002 130 2002 120 2002 110 2002 100 2002 90 2002 80 2002 70
2002 60 2002 50 2002 40 2002 30 2002 20 2002 10

OPERATION DESCRIPTION Inspect Grind Chamfer Thread Grind Grind OD Grind total
length Grind bore and face Heat treat Inspect Cut keyway Finish blank Rough blank
Drill 50 hole Saw off

DATE OF SIGN COMPLETIION

Fig: Perforated route sheet for manufacture of a thread roll 10 (a) What are the
steps involved in solving an assignment problem. Ans: Introduction: Hungarian
method is the most efficient method for solving an assignment problem involving
minimum objective. Though its standard procedure is for balanced problems,
minimization problem, free from restrictive, but it can be applied to even special
situations by adopting additional steps.
Basic Principles: The Hungarian method is based on the following properties: (i)
If a constant element is added or subtracted from every element of any row or
column in the given cost matrix, an assignment that minimizes the total cost in
the original matrix also minimizes the total cost in the revised matrix. (ii) In
an assignment matrix, solution having zero total cost is the optimal solution.
Assumptions: (i) Each facility is capable of performing each task (ii) Tasks
differ in their work contents and facility in their capabilities (iii)Only one
task can be assigned to each facility (iv)As only one task can be assigned to each
facility, the assignment matrix must be of n x n size. (In case the matrix is not
square, dummy rows or columns, equal to the difference, are added). Procedural
steps to solve standard assignment problems: A standard assignment problem is a
balanced assignment problem (i.e., number of tasks equal number of facilities),
incorporates no restriction in allocation and involved minimization objective,
Hungarian method to solve such problem requires following steps: Step 1: Express
the problem into n x n assignment matrix Step 2: Select the smallest element in
each row and subtract it from every element of that row. Step 3: Select the
smallest element in each column of the reduced matrix obtained from step 2 and
subtract it from every element of that column. Step 4: Cover all zero elements by
minimum number of straight lines (horizontal and vertical lines only). If the
number of lines drawn is equal to n(number of rows/columns), the solution is
optimal and proceed to Step 7. if the number of lines drawn is smaller than n, go
to step 5. Step 5: Select the smallest uncovered element (i.e., smallest element
not covered by the lines), subtract it from all uncovered elements including
itself, and add it to the elements covered twice (i.e. elements located at the
intersection of any two lines), and reproduce other elements (i.e. elements
through which only one line passes) as they are. Step 6: Repeat steps 4 and 5
until an optimal solution is obtained.
Step 7: Given the optimal solution make the job assignments as follows: (a)
Examine the rows one by one starting with the first row until a row with an
exclusive zero (i.e. row with exactly one zero) is found. Mark the zero by
enclosing it in a square indicating assignment of the task to the facility. Cross
out all zeroes (if any) in the column as they cannot be used to make other
assignments. (b) Examine next the columns for any mutual exclusive zero and mark
each as above, crossing out the remaining zeroes in that row. (c) Repeat steps (a)
and (b) successfully until either of the following conditions occur: i. All zeros
have been marked / crossed and each row contains one marked zero. This means that
the optimal solution has reached. ii. All zeros have not been marked / crossed.
The remaining unmarked zeros lie at least two in each row and column. This means
that more than one optimal solution exists. (b) A drawing office incharge has four
tasks and equal number of draught men. His estimate of time for each job – draught
men combination is given (in hours) in the following matrix: Draughtmen Processing
time (Hours) Jobs J1 J2 J3 J4 D1 25 35 25 30 D2 25 20 15 10 D3 20 15 20 25 D4 15
20 18 20
Find out the optimal assignment. Sol: Step1: “Express the problem into n x n
assignment matrix”. This step has already done in the case problem. Step2.
“Subtract the smallest element in each row from every element in its row so as to
obtain atleast one zero in each row.” 15, 15, 15 & 10 are the smallest in 1 , 2 ,
3 and 4 rows respectively. Subtraction of the smallest element in the row from
every element in its row gives rise to an assignment matrix shown in the following
table.
st nd rd th

Draughtmen Processing time (Hours) Jobs J1 J2 J3 J4 D1 10 20 10 20 D2 10 5 0 0 D3


5 0 5 15 D4 0 5 3 10
Step 3. Subtract the smallest element in each column of assignment matrix obtained
in step 2 from every element in its column. This step gives rise to yet another
assignment matrix…

Draughtmen Processing time (Hours) Jobs J1 J2 J3 J4 D1 0 10 0 10 D2 10 5 0 0 D3 5


0 5 15 D4 0 5 3 10

Connect all zeros in the assignment matrix obtained in step 3 by minimum number of
straight lines. Min 4 straight lines are required to connect all zeros. Step 4.
(a) “Examine the rows one by one, starting with the first row until with an
exclusive zero (i.e. row with exactly one zero) is found. Mark the zero by
enclosing it in a square indicating assignment of the task to the facility. Cross
out all zeros in the same column as they cannot be used to make other assignments.
(b) Examine next the columns for any mutual exclusive zero and mark each as above,
crossing the remaining zeros in that row. Here… 1) Row J1 has two exclusive zeros
which occur at Junction J1 D1 and J1 D4 hence the allocation of task J1 is
postponed for the time being. 2) Row J2 has 1 exclusive zero which occurs at
junction J2 D3 hence Job J2 is assigned to D3. 3) Row J3 has two exclusive zeros
which occur at Junction J3 D1 and J3 D2 hence the allocation of task J1 is
postponed for the time being. 4) Row J4 has 1 exclusive zero which occurs at
junction J4 D2 hence Job J2 is assigned to D2. 5) With the allocation of J2 and J4
we have 2 jobs left out unassigned. Looking at the matrix again, we see that the
Under J3 there are 2 zeros out of which the position D2 is already assigned to J4
and cannot be reassigned to J1 as this is a
mutual exclusive zero assignment matrix. So the only position left out is J3D1.
Hence the job J3 is assigned to D1. 6) With the allocation of Job J3 to D1 we are
left out with J1. Considering the exclusive assignment matrix. The Job J1 can only
be assigned to D4. Hence J1D4. So the Optimal assignment matrix is the following

Jobs J1 J2 J3 J4

Draught Men Processing Time D4 D3 D1 D2 15 15 25 10 65 Hours

Total Processing Time:

11 (a) what is critical ratio scheduling? What advantages does this technique have
over other technique? Ans: Introduction: Critical ratio scheduling is a technique
for establishing and maintaining priorities among the jobs-be it in a production
control department for the purpose of scheduling or expending in a purchase
department for the purpose of “Purchase order follow up” or in any other
department of the company. The technique utilities concept of ratios called
Critical ratios which provide time relationship between when a
product/part/material is required and when it can be made available/supplied.
Definition: A Critical ratio in its simplest form, may be stated as the ration of
“time when a product is required“to the “time when the product can be supplied”.
I.e. Critical Ratio = For E.g., Critical Ratio = The Product is required in 20
days. The product can be made available in 10 days = 2. Time when a product is
required Time when the product can be supplied
A critical ratio of 2 implies that the time available to deliver the product is
twice the time required to manufacture the product, similarly, a critical ratio of
½ will mean that the time available to deliver the product is half of the time
required to manufacture the product. This also suggests that the processing time
must be reduced to half of the normal expected time otherwise the product will not
be delivered on time. Interpretation of critical ratios: Critical ratios have the
following significance: A critical ratio of (i) (ii) (iii) Greater than one means
that there is sufficient time and job can be completed ahead of the schedule.
Equal to one implies that job is just on schedule and requires to be closely
watched. Less than one suggests that the job is critical and needs to be expedited
to complete it on schedule.

In general, the smaller the critical ratio, the more critical the job is from
delivery point of view. Advantages: This technique of critical ratio scheduling
helps to:  Determine the relative job priorities for scheduling.  Make
automatic adjustment in the shop schedule when there are changes in demand and job
progress.  Reduce dependence on expeditors since a properly designed critical
ratio system, coupled with necessary progress reporting, identifies critical jobs.
 Compare both stock and made to order jobs on a common basis.  Prevent crises
in scheduling of production  Exercise control by exception. Critical ratio
scheduling, when applied to activities of production control department helps in
establishing and maintaining priorities among the jobs and when applied to
purchase follow up on pending orders. The technique helps to identify
components/parts/ materials which require expediting of their pending quantities
from their suppliers.
The technique utilizes the concept of ratios called critical ratios which provide
a time relationship between a product / part /material is required and when it can
be made available / supplied.

(b) Write few typical critical ratios and explain what they signify? Ans: 1) A
total of 20 work orders completed over last one quarter were analyzed and
following data on ineffective timer per operation (days) was obtained: 2.0 0.8 3.2
4.9 Calculate (i) (ii) The average time per operation the component stayed on the
shop floor due to waiting queuing, hunting, job splitting, change in priorities,
power failure, machine break down etc. What total lead time should be considered
for component with the following details? 300 no.s 12 hrs 18 min 5 80 % 2.5 1.20
5.80 2.06 6.0 3.5 3.4 1.6 3.0 2.7 4.9 0.6 2.8 1.8 2.3 0.9

Batch quantity = Total set up time = Total processing time = No. of operations =
Average labour efficiency = against performance standards

N.B: The Company works two shifts per day, each shift of 8 hrs duration. Sol: (a)
Expected ineffective time per operation is EIT = N ∑ 1 X i, P(Xi)

The computational process is given in the table below:


Range of ineffective time per operation (days) Upto 1 1 –2 2 –3 3 –4 4 –5 5-6

Mid value Xi

Frequency Tally Total Marks

Relative frequency

Probability P(Xi) that ineffective time per operation shall be Xi 0.15 0.20 0.35
0.10 0.10 0.10

Xi .P (Xi)

.5 1.5 2.5 3.5 4.5 5.5

/// ////

3 4

0.15 0.20 0.35 0.10 0.10 0.10

0.075 0.300 0.875 0.350 0.450 0.550 Total: 2.600

////// 7 // // // 2 2 2 20

Therefore, expected value of ineffective time per operation = 2.60 days

(b) Total Lead time is given by the formula TLT Where, P W = = = = = = Order
preparation time = 7 days (assumed) Expected value of ineffective time per
operation x No. of Operations 2.60 x 5 13 days Transit time between operations x
No. of operations 0 (Transit time assumed to be insufficient) = P + N ∑ 1 (W + T)
+ N ∑ 1 S+QR HXE

T
And N ∑ 1 S+QR HXE = = Therefore, TKT = = 7 + 13 + 7.97 12 + 18 / 60 X 16 X 0.80
300

7.97 days

28 days.

2) National Engineering Company utilizes critical-ratio-scheduling technique for


the purpose of scheduling and expediting. The status of few made-tostock items is
given in the table below.
Average lead time remaining (to complete remaining operations) (days) 4 15 10 30

S.No 1 2 3 4

Stock-on hand 1320 480 520 785

Safety stock 840 120 80 235

Average daily consumption 60 30 40 50

Calculate critical ratio for each of the items and decide on the action to be
taken. Sol: Critical Ratio = Lead time available (LTA) Lead time required (LTR)

For made to stock items LTA LTR = = = (Stock on hand) – (Safety stock) Average
daily consumption Lead time required to the complete remaining operations This has
been given in the problem

Critical ratios for above items have been calculated in the table below:
S.No

Lead time available (LTA

Lead Time required

Critical ratio

1 2 3 4

1320 - 840 / 60 480 - 120 / 30 520 - 80 / 40 785 - 235 / 50

=8 = 12 = 11 = 11

4 15 10 30

8 / 4 = 2.00 12 / 15 = 0.80 11 / 10 = 1.10 11 / 30 = 0.37

From the above critical ratios, we can conclude that progress of item (i) (ii)
(iii) (iv) At serial 1 is more than satisfactory. The item is likely to get
completed on time and not much of attention is required to be paid to it. At
serial 2 is unsatisfactory. The item has become critical either because its
consumption has risen above its average or the job has been delayed. In any case,
its progress must be accelerated to avoid potential stock out. At serial 3 is just
satisfactory. The item needs to be closely monitored At serial 4 is extremely
critical. Every possible avenue should be explored to expedite the remaining
operations.

12 (a) What are make or buy decisions? What costs are considered while finding the
cost to make and cost to buy? Ans: Introduction: Make or buy decisions generally
concern items required to the company’s own design. No firm can manufacture each
and every item of its product. It is neither possible nor desirable. Items which
do not form the company’s product line are always purchased from outside. An
automobile firm for example requires to purchase raw materials, forgings,
castings, tyres, tubes, bulbs, wires, bearings, automotive wheels, etc, from
others. Similarly, an engineering firm needs to buy grinding wheels, oils and
greases; tools etc., since the manufacture of these items require totally a
different manufacturing process. Items which require specialized technical
knowledge or procurement of special equipment are generally sub-contracted. A
small firm for example normally gets its items heat-treated, surface coated (zinc
plating, or galvanizing, or phosphating) from outside to get benefit of low price.
The exclusion of the above categories of items leaves the firm with items which
require to be manufactured to its design either at the home plant or to be
purchased from outside
suppliers. The decision whether to make the item at the home plant or buy it from
outside vendors is referred to as “make-or-buy” decision. Costs to be considered
while making a make or buy decision: Cost analysis refers to the determination of
cost to make the item and cost to buy it. A complete and correct assessment of the
various elements of the cost is essential to make sound economic decisions. The
following data needs to be collected and analysed. Particulars Raw materials
Landed cost of the item being cub-contracted Weight of raw materials/
Casting/forgings Weight of finished component Present utilization of company’s
facilities Methods of manufacture (Route sheet) Set up times and operational times
Machine hour cost and labour hour cost Departments originating the information
Purchase Purchase or sub-contracting Purchase/Production Planning & Control
Production Planning & Control Production Planning & Control Production Planning &
Control Industrial Engineering Costing/Industrial Engineering / Sales/Finance

The analysis is based on annual requirements of components against the following


elements: (a) Raw Material: The raw material cost consists of cost of raw
materials less value recovered during to the sale of scrap like turnings, borings,
end pieces etc. The raw material cost is considered towards the cost to make.
However, if the raw material is supplied to the vendor free of cost, the cost of
such materials also required to be considered towards cost to purchase. (b) Labour
cost: Labour cost implies the wages and costs of other benefits (Provident fund,
E.S.I., bonus, gratuity etc.) payable to the workmen engaged on the job. This cost
however, requires to be considered only when additional labour force needs to be
employed while production capacity is available. (c) Tooling cost: Jigs and
fixtures generally require to be made if the item is to be machined at the home
plant. The jigs and fixtures once made maintain their accuracy only for certain
quantity, say “n” pieces, after which again a new set of jigs and fixtures require
to be made. The cost of tooling thus requires to be amortized over “n” pieces and
the annual cost of such tooling requires to be added to “cost to make”. At times,
when an item is purchased from outside vendors, certain special cutting tools
(broaches, hobs, shaping cutters etc.) and jigs and fixtures require to be
supplied to the vendor free of cost. The cost of such tooling, therefore, requires
to be considered separately as tooling cost towards “cost-to-buy” (d) Overhead
cost: the bulk of cost associated with a make or buy decision is the cost of
production capacity. This is the area where most often mistakes are made. These
costly errors can be avoided by keeping a single fact in mind that the costs which
influence make or buy decisions are just the incremental costs the costs which
will be incurred if the part currently made is purchased or vice versa. (e)
Recoupment cost: Recoupment cost implies the setup costs (if the item is to be
manufactured at the home plant) or the procurement cost (if the item is to be
purchased). Set-up cost is the “preparation cost” of the machines and it varies
depending upon the number of production runs in a year. The procurement cost is
the cost of raising a purchase order and processing the deliveries from the
vendor(s) and it varies depending upon the frequency of receipts of the item from
the vendor(s). (f) Outside operations cost: The item manufactured at the home
plant may require sub-contracting of certain operations such as rough blanking,
heat treatment, plating etc. The cost of such operations requires to be considered
separately towards “cost to make” (g) Purchase cost: Purchase cost includes the
price given to the vendor, packing and forwarding, excise, sales tax, transport
cost, control etc. (h) Capacity cost: Capacity cost implies the cost of capacity
rendered idle if the item currently being manufactured is purchased. Such a cost
requires to be added to “cost to buy”. 1. “Production Planning and Control
department is called the nerve center of a production unit” Discuss. Ans:
Introduction: Good production planning and control system is a must for a firm to
enable it to make reliable promises and then to stick to them. It is also
essential to devise methods which will ensure selection of right equipment, right
tooling and enable the shop to make the job in the simplest but in the fool proof
way. The following costs can be controlled / avoided through better production,
planning and control, which make it the nerve center of a production unit.
(a)Waiting time: “Time waste is the easiest of all wastes and yet the hardest to
correct because it does not litter the floor” remarked Henry Ford once. This
statement is as true as death. Excessive waiting time is really a big hazard – a
big expense. A closer look around the department can enable us to spot some of
these time leaks. We will find some of our workmen waiting at that tool crib. Some
may be waiting for raw materials. Other may be waiting for the tools to be
sharpened. Yet there may be
some waiting for prints and instructions for the next job. These little time
leaks, if considered in isolation, do no mean much but too many of these can
certainly add to a large amount, may be larger than few big ones. To reduce
waiting time, each supervisor must know as to when the job in hand must be
completed and when next job should get started so that necessary tools. Gauges,
prints, materials, etc. for the next job can be kept ready. (b) Hunting Time: “An
Operative in an engineering concern spends more than 2% of his time in wandering
or looking for the things he needs to do the jobs” we will find them sharing their
tools with other operators. Lot of operative’s time is wasted in searching for
straps, clamps, bolts, nuts and washers.” We can reduce this ineffective time by
fixing right place for everything and providing our men a set of everything they
need well in advance of starting of the job. Good production planning and control
can convert some of these time leaks into useful production hours. (c) Stalling:
“Workers usually try to coincide the end of their jobs with the end of the day by
stretching the jobs in hand”. A worker usually tends to delay the completion of
job so that he does not need to start a fresh job towards the end of the day. “why
start now, I wont be able to finish it in my shift” is the commonest attitude
among our workmen. We can somewhat avoid this by setting the system where by each
workman knows when he is expected to complete the job-in-hand and what is his next
work assignment. Scientific scheduling can do this! (d) Interrupted workloads:
“Unplanned over lapping of operations lead to idle machines and job split-ups”.
Interrupted work from the previous operation not only results in partial
utilization of the next machine but also seriously undermine morale of the shop.
Careful production planning can prevent such unnecessary losses of time. (e)
Costly overtime: “Poor planning is the common cause of overtime.” Prolonged
overtime is not merely the extra strain on the finance of the company but means
much more. Excessive overtime and hence extra time earnings make the workers
accustomed to a new standard of living and any action on the part of the
management to reduce or discontinue overtime is disliked by the workers. It is
just not palatable to them. The mere knowledge that the company intends to do away
with the overtime make the workers slow down their pace and thus the company is
forced to overtime working. It then becomes a vicious circle and once caught in it
the company cannot come out of it. The result is of anybody’s guess. The workers
go on getting overtime day after day and month after month and thus worsening the
already worsened situation. The overall effect is thus the lowering of efficiency
– firstly because of accumulation of fatigue and secondly because of slackering of
pace to get overtime. The need for overtime arises due to:  Unrealistic delivery
dates without there being any leeway for unforeseeable.  Acceptance of too many
rush orders.  Frequent delays in receipt of materials  Excessive machine
breakdowns
 Lack of qualified workers  Insufficient manpower or machines. The majority of
the causes cited above can be avoided by proper planning (f) Unproductive time of
the machines: “Productivity of factors of production to a large extent depends on
the quality of supervision”. The prime responsibility of the supervisory staff is
to ensure that the company’s machines work for maximum time and the loss of time
due to different reasons is kept at minimum. The production time of the machines
is lost due to weaknesses in one or more of the following supervisory functions: 
Operators’ unauthorized absenteeism and the failure of the supervisor to make
substitute arrangement  Enforced idle time of the machine for want of smooth
movement of materials on the shop floor  Lack of effective supervision which
cause idle time of the machines since operators merely shop around, visit
unnecessarily places of personal needs, steal longer tea breaks, resume work 5-10
min late in the beginning of the shift and after lunch break and close work 10-15
min prior to lunch break and the end of the shift.  Idle time of the machines due
to delayed action by the supervisor to trace defects to the source and stoppage of
the machines by the workmen until then.  Wastage in factors of production
enumerated above occurs not only because of poor quality of supervision but also
when the supervisory staff gets burdened with routine functions namely materials
planning, tools planning, movement of materials on the shop floor, machine
loading, expediting etc. PPC relieves supervisory staff from clerical functions
and thereby enable them to spend more time for training of workmen, proper
allocation of work to workmen, trouble shooting and maintaining shop discipline.
(g) Higher overhead costs: Since production planning anc control relieves
supervisory staff from a number of clerical responsibilities, they get more time
for training of workmen, troubleshooting, maintaining shop discipline and
improvising methods of work. At the same time they can handle more workmen and
more machines, which reduce supervisory overheads. (h) Poor labour efficiency:
“Workmen who get accustomed to working intermittently never work continuously”.
This is no exaggeration. It is a fact based on human physiology and it holds good
not only for workmen but also for supervisory personnel. Many a times in large
companies, jobs get delayed due to irregular deliveries of materials,
interruptions from the supervisors, improper loading and scheduling, lack of
sufficient volume of work etc. and as a result workmen are either rendered idle or
are utilized for part of the time. And if such delays are frequent, workmen get
accustomed to partial working and thus the efficiency of the shop floor suffer a
set back. They even do not work continuously when sufficient work is available.
PPC can prevent such a situation by exercising better control on availability of
tools and materials monitoring a close control on work-in-progress on the shop
floor, reallocating jobs from other machines by shifting idle operators to other
machines, changing the route, ensuring smooth movement of materials from and into
the different shops, and reporting cases of idle time of men and machines to
enable the scheduler to release new jobs. (i) Investment in inventories: Good
production planning and control can help the firm to ensure continuity in
production with minimum inventory investment. Stock outs and higher inventory
investment result if the requirements of materials are not indented on time and
also if materials on receipt are not allowed properly to the work orders as per
job priorities. Shop personnel can neither do forward planning of materials nor
can they keep track of receipts and issues of materials. Only a centralized agency
such as PPC can co-ordinate the activities of shops, stores department and the
buying department. Timely deliveries Quick feedback on job status Lower capital
investment Better availability Better co-ordination between production, sales &
stores.

PRODUCTION PLANNING & CONTROL

Effective supervision

Better job satisfaction

Cost reduction & cost control

Effective utilization of factors of production

Good return on investment

Fig: Effect of production planning and control on the firm’s operations (j)
Lowered morale: A department plagues by rush orders, broken deliveries, uneven
work loads, frequent revisions in process, costly overtime, excessive machine
breakdowns and the like can hardly be expected to have good morale. An integrated
approach to production, planning and control can go a long way to eliminate or
atleast minimize the occurrences of the above mentioned losses. Certainly
production, planning and control is the nerve center of a production unit.
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Multiple Answer Question
The commonly used network techniques other than PERT and CPM are as follows
:Correct Answer MOSS [ Multi Operation Scheduling System ] , PCS [ Project Control
System ] , GERT [ Graphical Evaluation Review Techniques ] Your Answer MOSS
[ Multi Operation Scheduling System ] , PCS [ Project Control System ] , GERT
[ Graphical Evaluation Review Techniques ] Multiple Choice Single Answer Question
In an unbalanced assignment, the tasks can be balanced by adding :Correct Answer
Dummy tasks Your Answer Dummy tasks

Multiple Choice Single Answer Question One of the causes of inability to meet
delivery date originally promised :Correct Answer Lack of availability of material
in time Your Answer Lack of availability of material in time

Multiple Choice Multiple Answer Question The main characteristics of mass and flow
production are :Correct Answer Continuous flow of material , Low skilled labour ,
Easy supervision Your Answer Continuous flow of material , Low skilled labour ,
Easy supervision Multiple Choice Multiple Answer Question In a mass production
assembly shop following work measurement techniques are used :Correct Answer Time
study , Work sampling , Production study Your Answer Time study , Work sampling ,
Production study

Multiple Choice Single Answer Question As the quantity increases, the procurement
cost :Correct Answer Reduces Your Answer Reduces
True/False Question

Fluctuation due to changes in season are called cyclical fluctuation. Correct


Answer False Your Answer True

True/False Question

A type items are always vital under VED analysis.

Correct Answer False Your Answer False

Select The Blank Question Random fluctuation is considered for deciding ________.
Correct Answer Analytical estimate Your Answer True/False Question Seasonal
fluctuation

In assignment matrix, it is a must to determine Jacobean of the determinant.


Correct Answer False Your Answer False

Select The Blank Question If Kwh consumption per 100 pieces is 8.01 and cost/kwh
is Rs 0.80 the cost of power over the year for 40000 pieces with 2000 numbers
rejection would be Rs ________. Correct Answer 2692 Your Answer 2692

Select The Blank Question At each ________, work is performed on a product either
by adding parts or by completing assembly operations. Correct Answer Work station
Your Answer Work station

Multiple Choice Multiple Answer Question To operate fixed order quantity system,
following parameters are required to be fixed:-
Correct Answer Standard reorder quantity , Minimum stock , Re-order point Your
Answer Minimum stock , Re-order point , Standard reorder quantity

Multiple Choice Single Answer Question Why customer is called the king? Correct
Answer Customer's orders gives us work Your Answer Customer's orders gives us work

Select The Blank Question A progress card normally contains ________ squares.
Correct Answer Less than 25 Your Answer Less than 25

Select The Blank Question ________ models of OR serve as an ideal aid for
determining optimal sequence of jobs. Correct Answer Sequencing Your Answer
Sequencing

Multiple Choice Single Answer Question Ordering of raw material is based on


:Correct Answer Sales forecast Your Answer Sales forecast

Select The Blank Question Heuristics approach gave very good results when Wester
and Kilbridge applied it to ________ assembly line. Correct Answer TV Your Answer
Car

Multiple Choice Single Answer Question What can be the consequence of inefficient
working of department like sales? Correct Answer Failure on delivery date to
customer Your Answer True/False Failure on delivery date to customer
Question

In PERT, use of dummy activities is not much essential.

Correct Answer False Your Answer False

Multiple Choice Multiple Answer Question Work measurement is responsibility of


:Correct Answer PPC , Industrial Engineering , Production department Your Answer
PPC , Industrial Engineering , Production department

Select The Blank Question The batch production requires ________ capital
investment as compared to job production. Correct Answer High Your Answer High

Select The Blank Question Time waste is the earliest of all wastes and yet
the________ to correct because it does not litter the floor. Correct Answer
Hazards Your Answer True/False Question Hazards

To solve "n jobs - 2 machines" sequencing problem, it is assumed that each machine
can perform only one type of operation and can undertake only one job at a time.
Correct Answer True Your Answer True

True/False Question

PERT is suitable in defense projects and R&D where activity times can not be
really predicted. Correct Answer True Your Answer True

True/False Question

In precedence diagram the length of arrow has very high degree of significance.
Correct Answer False
Your Answer

True

Multiple Choice Single Answer Question Earliest possible occurrence time [ I.e.
stray time ] of activity [ies ] emanating from the event is represented by
:Correct Answer Earliest event time Your Answer Earliest event time

Multiple Choice Multiple Answer Question They are type of analytical estimate
:Correct Answer Moving average , Exponential smothering , Curve fitting Your
Answer Moving average , Exponential smothering , Curve fitting

Multiple Choice Single Answer Question The production system characterized by


complex set of activities that must be performed in a particular order within a
given period and within an estimated expenditure is known as :Correct Answer
Project production Your Answer Project production

Match The Following Question

Correct Answer

Your Answer Processing time Elapsed time

Time taken by each job at Processing time each machine Time between starting of
Elapsed time first job and completion of last job Number of stages the job Number
of machines has to pass Time during which the machine is standstill Idle time

Number of machines Idle time

Select The Blank Question In the assignment model, the measure of effectiveness of
each job for each machine can be represented by means of ________. Correct Answer
Matrix Your Answer Matrix

Multiple Choice Single Answer


Question

The ROI of the company can be increased by :-

Correct Answer Increasing profit & decreasing inventory Your Answer Increasing
investment/sales ratio

Multiple Choice Multiple Answer Question The software for CPA would require the
following parameters:Correct Answer Algorithms , Program code , Database Your
Answer Algorithms , Program code , Database

Multiple Choice Multiple Answer Question Some of significant characteristics of


fixed order quantity system under replenishment systems are as follows :Correct
Answer Safety stock is kept to take care of increase in demand during lead time as
well as to meet demand when lead time is extended. , Re-order level equals safety
stock plus average consumption during lead time , Average inventory equals safety
stock plus half of reorder quantity. Your Answer Safety stock is kept to take care
of increase in demand during lead time as well as to meet demand when lead time is
extended. , Re-order level equals safety stock plus average consumption during
lead time , Average inventory equals safety stock plus half of reorder quantity.
Multiple Choice Multiple Answer Question Important considerations in scheduling
are :Correct Answer Degree of centralization , Relative job priority , Load chart
Your Answer Degree of centralization , Relative job priority , Load chart

Multiple Choice Multiple Answer Question Methods for recording actual progress of
work for shop orders are :Correct Answer Progress card , Display board , Network
updating Your Answer Progress card , Display board , Network updating

Select The Blank Question The unit cost of manufacturing is largest in case of
________. Correct Answer Job production Your Answer Job production
Match The Following Question HML Analysis SDE Analysis ABC analysis VED Analysis

Correct Answer Price orientation Procurement difficulties Usage value Criticality

Your Answer Price orientation Procurement difficulties Usage value Criticality

True/False Question

The non-mathematical rationale of the assignment method is one of minimizing


opportunity costs. Correct Answer True Your Answer False

True/False Question

Moving average method lags behind the latest trend.

Correct Answer True Your Answer True/False Question True

The 'G' group of GOLF analysis involves moderate delivery time and availability of
credit usually in the range of 30 to 60 days. Correct Answer True Your Answer
False

Multiple Choice Multiple Answer Question Following difficulties are faced by SDE
analysis :Correct Answer More delivery period , Geographical location of
supplier , Reliability of suppliers Your Answer More delivery period ,
Geographical location of supplier , Reliability of suppliers Multiple Choice
Single Answer Question The work measurement and time study belong to the school of
management which was pioneered by :Correct Answer Fedric Winslow Taylor Your
Answer Fedric Winslow Taylor
Multiple Choice Single Answer Question Stock of finished goods are based on
:Correct Answer Sales forecast Your Answer Sales forecast

Multiple Choice Single Answer Question The data in respect of spindle nose
pertains to :Correct Answer Tooling Your Answer Raw material data

Multiple Choice Multiple Answer Question In linear programming method of line


balancing, there are three types of constraints namely :Correct Answer Cycle time
constraint , Step or task constraint , Precedence constraints Your Answer Cycle
time constraint , Step or task constraint , Precedence constraints Select The
Blank Question Buying for C quantities should be made in ________ quantities .
Correct Answer Large Your Answer Large
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Single Answer Question The
sourcing of vendors in case of 'B' type of items is :Correct Answer Medium Your
Answer Minimum

Select The Blank Question In the assignment model, the________ is formed between
jobs and machines. Correct Answer Matrix Your Answer Matrix

Select The Blank Question Production Planning and Control department acts as a
link between company's sales and ________ department. Correct Answer Manufacturing
Your Answer Manufacturing

Select The Blank Question ________ is used for planning capacity. Correct Answer
Standard Time Your Answer Standard Time

Select The Blank Question Being capable to adjust their production facilities
shortly just after change in demand for products and without incurring heavy
expenses, greater flexibility in production is provided by ________. Correct
Answer Job & batch production Your Answer True/False Question Continuous
production

PERT uses linear programming and probability concepts for planning and controlling
activities. Correct Answer True Your Answer True
Multiple Choice Single Answer Question Proper Production Planning and Control can
reduce cost in :Correct Answer Overtime cost Your Answer Overtime cost

Multiple Choice Single Answer Question Detachable ticket, after filling in


required information is :Correct Answer Placed in a tray/box Your Answer Placed in
a tray/box

Select The Blank Question The effectiveness of sequencing model technique ________
if the company has backlog of orders. Correct Answer Increases Your Answer
Decreases

Multiple Choice Multiple Answer Question Computerisation of line balancing involve


following requirements :Correct Answer System software , Application software ,
User friendly interface Your Answer True/False Question System software ,
Application software , User friendly interface

Curve fitting method of statistical forecasting uses curve line approach. Correct
Answer False Your Answer False

True/False Question

If set up time for four operations involved is 2 ,1.5, 2 , 2.5 hours respectively,
total set up time would be 10 hours. Correct Answer False Your Answer False

Match The Following Question Bought out materials

Correct Answer Maintenance, repair,

Your Answer Maintenance, repair,


required for production process but do not become part of finished product.

operating [MRO] inventories

operating [MRO] inventories

Finished goods, ready for Finished goods inventory sale to customer Idle resource
of any kind having economic value Inventory

Finished goods inventory Inventory Production inventory

Raw materials, parts, Production inventory components required to produced


finished product

Select The Blank Question Rational figure on utilization index can be obtained by
carrying out ________ study. Correct Answer Work- sampling Your Answer Work-
sampling

Multiple Choice Single Answer Question The assignment algorithm was developed by a
Hungarian mathematician named :Correct Answer D. Konig Your Answer D. Konig

Multiple Choice Multiple Answer Question The minimum requirements for application
software for line balancing are as follows :Correct Answer 1 Ghz processor , 1 Gb
hard Disk free memory , Windows or equivalent operating system. Your Answer 1 Ghz
processor , 1 Gb hard Disk free memory , Windows or equivalent operating system.
Multiple Choice Multiple Answer Question A firm has 6 jobs to be processed on
three machines A,B and C in the order ABC. The processing time of each job is
given in the table below:- Find the idle time on different machines . Job
Processing time [ hours ] Machine A Machine B Machine C J1 25 16 20 J2 26 20 19 J3
24 17 18 J4 22 20 21 J5 24 21 17 J6 28 18 13 Correct Answer 74 , 31 , 58 Your
Answer 31 , 58 , 60

Multiple Choice Multiple Answer Question PERT terminology uses words like :-
Correct Answer Network diagram , Events , Slack Your Answer Network diagram ,
Events , Slack

Multiple Choice Single Answer Question The most common assembly line is a moving
conveyor that passes a series of workstations in a uniform time interval called
:Correct Answer Cycle time Your Answer True/False Question Cycle time

The make-or-buy decision is not related with profit of the factory.

Correct Answer False Your Answer True

Select The Blank Question Generally for ________ flow system, Heuristic method is
preferred. Correct Answer Intermittent Your Answer Intermittent

Multiple Choice Single Answer Question Document raised by sales department to


authorise activities of PPC department for items manufactured to customers order
is called :Correct Answer Order Acceptance Your Answer Order Acceptance

Multiple Choice Multiple Answer Question What factors affect the status of PPC
department in the company for achieving informal status? Correct Answer
Manufacturing Process , Work is highly repetitive , Number of workmen is not very
large Your Answer Manufacturing Process , Work is highly repetitive , Number of
workmen is not very large True/False Question

Increase in inventory carrying cost increases EOQ.

Correct Answer False


Your Answer True/False Question

False

Progressing is only a substitute for poor planning.

Correct Answer False Your Answer True

Multiple Choice Multiple Answer Question Detachable Card contain following


information :Correct Answer Quantity produced , Operation , Date of completion
Your Answer Quantity produced , Operation , Date of completion

Multiple Choice Multiple Answer Question Weaknesses of PPC department can be


studied on following grounds :Correct Answer Failures in delivery commitment ,
Cancellation of orders , Complaints from customers Your Answer Failures in
delivery commitment , Cancellation of orders , Complaints from customers Multiple
Choice Single Answer Question Activity R can not start unless activities P & Q are
completed . And activity S can not start unless activity Q is over [ I.e. activity
P may not be even over ]. Activity R is therefore succedding to activity P & Q
while activity S is succeeding to activity :Correct Answer Q Your Answer Q

Multiple Choice Single Answer Question If the annual usage of a material is 1200
units and the reorder point is at 120 Units, find the lead time. Correct Answer 4
months Your Answer 4 months

Multiple Choice Multiple Answer Question Due to the following emergent events, the
queue time has to compensate for the time for which the job has to undergo an
extra time :Correct Answer Tool breakage , Job split up , Change in priorities
Your Answer Tool breakage , Job split up , Change in priorities
True/False Question

Stores issue order for an item is prepared as soon as the route sheet is ready.
Correct Answer True Your Answer True

Multiple Choice Single Answer Question Time study is useful method of measurement
for :Correct Answer Short cycle time operations Your Answer Long cycle time
operations

Match The Following Question Index method

Correct Answer Loading and allocation of different jobs on different machines


Schedule of activities of project Optimal job sequence for 2 machines n jobs
Establishing priorities among jobs

Your Answer Loading and allocation of different jobs on different machines


Schedule of activities of project Schedule using priority numbers Establishing
priorities among jobs

Critical Path Analysis Jonsons method Critical Ratio Scheduling

Select The Blank Question In check list approach, ________ rating indicates that
existing PPC system requires some major improvements in indicated areas. Correct
Answer Fair Your Answer Fair

Multiple Choice Multiple Answer Question Because of following reasons there are
limitations in forwarding quotation against sales enquiry :Correct Answer The lot
is not as per EOQ , Tools / plants required to execute order are not available. ,
The item is not within the manufacturing range of a company Your Answer The lot is
not as per EOQ , Tools / plants required to execute order are not available. , The
item is not within the manufacturing range of a company Multiple Choice Multiple
Answer
Question

Following are the factors which influence tool life :-

Correct Answer Type of tool , Material it is required to operate upon , Operators


efficiency Your Answer Type of tool , Material it is required to operate upon ,
Operators efficiency True/False Question

C type items would never be vital under VED analysis.

Correct Answer False Your Answer False

Multiple Choice Multiple Answer Question The Hungarian method is based on


following assumptions :Correct Answer Tasks differ in their work contents and
facility differ in their capabilities. , Only one task can be assigned to each
facility. , As only one task can be assigned to each facility, the matrix must be
of nXn order. Your Answer Tasks differ in their work contents and facility differ
in their capabilities. , Only one task can be assigned to each facility. , As only
one task can be assigned to each facility, the matrix must be of nXn order.
Multiple Choice Single Answer Question The ratio between "time when a product is
required" and " time when the product is supplied " is known as :Correct Answer
Critical ratio Your Answer Critical ratio

Select The Blank Question ________ inventories help to balance company's supply
with market demand. Correct Answer Finished goods Your Answer True/False Question
Finished goods

In order to complete a project on time, each critical activity need not be


completed in time. Correct Answer False Your Answer False

Multiple Choice Single Answer


Question

Production output in night shift is :-

Correct Answer Less than I shift production Your Answer Less than I shift
production

Select The Blank Question ________reflects impact of money tied up in inventory.


Correct Answer Inventory turnover Your Answer Inventory turnover

Multiple Choice Multiple Answer Question The line of balance is a device for
planning and monitoring progress of :Correct Answer Purchase order execution ,
Project execution , Targeted programs Your Answer Purchase order execution ,
Project execution , Targeted programs Select The Blank Question Forecasting is
function of ________. Correct Answer Marketing department Your Answer True/False
Question Chief Executive officer

The Heuristics approach has a base of binary number theory.

Correct Answer False Your Answer True

Multiple Choice Single Answer Question What shall be the consequence of acceptance
of frequent rush orders by sales department? Correct Answer Delivery failure Your
Answer Disturbed scheduling
PRODUCTION PLANNING AND CONTROL

LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Single Answer Question
Find EOQ in Rs from the following data :-Annual consumption = 20, 000 units,
Ordering and receiving cost of material = Rs 20 per order, Annual carrying cost or
storage cost = 10% of unit cost of material, Cost of material = Rs 50. Correct
Answer 20000 Your Answer 20000

Multiple Choice Single Answer Question Tools control is :Correct Answer Set of
techniques for providing required tooling Your Answer Set of techniques for
providing required tooling

Multiple Choice Multiple Answer Question The line of balance is a device for
planning and monitoring progress of :Correct Answer Purchase order execution ,
Project execution , Targeted programs Your Answer Purchase order execution ,
Project execution , Targeted programs

Select The Blank Question ________ analysis mainly helps to identify non-existing
items for which store keeps bin cards, wastes computer memory or wastes computer
stationary while preparing stores ledger. Correct Answer MNG Analysis Your Answer
MNG Analysis

Select The Blank Question Network ________ is defined as any adjustment to the
arrow diagram which becomes necessary owing to departure from the project schedule
laid down earlier. Correct Answer Updating Your Answer Updating

Select The Blank Question If number of work stations is 8 and work content of all
stations is 32 , the cycle time would be ________.
Correct Answer 4 Your Answer 4

Multiple Choice Single Answer Question Why customer is called the king? Correct
Answer Customer's orders gives us work Your Answer Customer's orders gives us work

Multiple Choice Multiple Answer Question The check list approach comprises of
following parameters :Correct Answer Each department head concerned with
efficiency of PPC function is given a set of questions to be answered. , The
department head has to answer in "Yes/no" format only , Each "Yes" answer gives
one negative score Your Answer Each department head concerned with efficiency of
PPC function is given a set of questions to be answered. , The department head has
to answer in "Yes/no" format only , In remark column details are to be furnished .
Match The Following Question Time taken by each job at each machine Time between
starting of first job and completion of last job Number of stages the job has to
pass Time during which the machine is standstill True/False Question

Correct Answer Processing time Elapsed time

Your Answer Processing time Elapsed time

Number of machines Idle time

Number of machines Idle time

To solve "n jobs - 2 machines" sequencing problem, it is assumed that each machine
can perform only one type of operation and can undertake only one job at a time.
Correct Answer True Your Answer True

Multiple Choice Single Answer Question If Assignment model is to be applied to 5


jobs, number of machines required would be :-
Correct Answer 5 Your Answer 5

Select The Blank Question Given the following data :- procurement cost per order =
Rs 30 ; frequency of ordering per year =4 ; number of suppliers = 3 . Form the
above data, total procurement cost would be Rs ________. Correct Answer 360 Your
Answer 360

Multiple Choice Multiple Answer Question If actual demand is much lower than
forecasted sale :Correct Answer Inventory will increase , Machine utilization will
drop , Absolute project will reduce Your Answer Inventory will increase , Machine
utilization will drop , Absolute project will reduce Multiple Choice Multiple
Answer Question The main characteristics of batch production are :Correct Answer
Short runs , Skilled labours in specific trade , Supervisor to posses knowledge of
specific process Your Answer Short runs , Skilled labours in specific trade ,
Supervisor to posses knowledge of specific process Match The Following Question
Economic order quantity

Correct Answer Quantity at which there is neither overstocking nor under stocking.

Your Answer Quantity at which there is neither overstocking nor under stocking.

Carrying cost Procurement cost Inventory cost

Cost of 'holding' the material Cost of 'holding' the material in store in store
Administrative cost for procurement Sum of carrying and inventory cost Cost of
procurement of material Sum of carrying and inventory cost

Multiple Choice Multiple Answer Question The Hungarian method is based on


following assumptions :Correct Answer Tasks differ in their work contents and
facility differ in their capabilities. , Only one task can be assigned to each
facility. , As only one task can be assigned to each facility, the matrix must be
of nXn order. Your Answer Tasks differ in their work contents and facility differ
in their capabilities. , Only one task can be assigned to each facility. , As only
one task can
be assigned to each facility, the matrix must be of nXn order. Multiple Choice
Multiple Answer Question The essential features of batch production are :Correct
Answer General purpose machines and process type layout , Manual materials
handling , Flexibility of production schedule Your Answer General purpose machines
and process type layout , Flexibility of production schedule Multiple Choice
Single Answer Question The works such as preparation of machine loads, fixation of
calendar dates of various operations, coordination with sales to confirm delivery
dates of new items and periodical preparation of dispatch schedule are categorized
under :Correct Answer Scheduling Your Answer Process planning

Multiple Choice Multiple Answer Question In case of overloading actions to be


considered include following :Correct Answer Subcontracting , Hiring capacity ,
Overtime working Your Answer Subcontracting , Hiring capacity , Overtime working

Multiple Choice Single Answer Question What are the customer's expectation from
the supplier? Correct Answer Consistent good quality of products Your Answer
Consistent good quality of products

Select The Blank Question In an unbalanced assignment matrix, the columns can be
balanced by adding ________. Correct Answer Dummy columns Your Answer True/False
Question Dummy rows

Random fluctuation is addition of cyclical fluctuation and seasonal fluctuation.


Correct Answer False Your Answer True
Multiple Choice Single Answer Question Effective Production Planning and Control,
reduce investment in inventories effectively :Correct Answer By proper
coordination between shop floor, stores and buying department Your Answer By
proper coordination between shop floor, stores and buying department True/False
Question

Exponential smoothening is weighted average method.

Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question The labour cost comprises of :Correct
Answer Provident Fund , ESI , Bonus Your Answer Provident Fund , ESI , Bonus

Multiple Choice Single Answer Question The ratio between "time when a product is
required" and " time when the product is supplied " is known as :Correct Answer
Critical ratio Your Answer True/False Question Critical ratio

LOB is a manual planning and scheduling technique similar in nature to MRP


[Material Resource Planning]. Correct Answer True Your Answer True

True/False Question

Purchase department must keep PPC informed regarding lead time of different items
specially where lead times are extended. Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question Following difficulties are faced by SDE
analysis :Correct Answer More delivery period , Geographical location of
supplier , Reliability of suppliers
Your Answer

More delivery period , Geographical location of supplier , Reliability of


suppliers

Select The Blank Question Complexity of dispatcher's work varies with the type of
________. Correct Answer Manufacture Your Answer Manufacture

Select The Blank Question The ________ makes scheduling process simpler but does
not provide economy in manufacture. Correct Answer First-come-first scheduled Your
Answer Johnson's rule

Multiple Choice Single Answer Question Installed capacity means :Correct Answer
Cumulative capacity of all locations Your Answer Capacity at one location

Multiple Choice Single Answer Question Forecast is :Correct Answer Short termed
and Long termed Your Answer Short termed and Long termed

Multiple Choice Multiple Answer Question Steps involved in process planning


include the following :Correct Answer Enlist feature influencing selection of
manufacturing process , Prepare sequence of basic operation , Write down route
sheet Your Answer Enlist feature influencing selection of manufacturing process ,
Prepare sequence of basic operation , Write down route sheet Multiple Choice
Multiple Answer Question Due to the following emergent events, the queue time has
to compensate for the time for which the job has to undergo an extra time :Correct
Answer Tool breakage , Job split up , Change in priorities Your Answer True/False
Tool breakage , Job split up , Change in priorities
Question

In assignment matrix, it is a must to determine adjoint of the matrix.

Correct Answer False Your Answer False

Multiple Choice Single Answer Question Such spares which are required for a system
but the system can continue to work in absence of such spares are categorized
as :Correct Answer Essential Your Answer True/False Question Desirable

Mere communication to customer expressing inability to meet delivery commitment


and reasons for delays is not enough. Correct Answer True Your Answer True

Select The Blank Question Process plan is the process of establishing the ________
and most economical path that each part is to follow from raw material stage to
finished product stage. Correct Answer Shortest Your Answer Shortest

Multiple Choice Multiple Answer Question In SDE analysis, the responsibility of


buyers is fixed as follows :Correct Answer Senior buyers may be given the
responsibility of 'S' and 'D' , Items in 'E' are handled by junior buyers , Items
in 'E' are handled directly by the storekeeper Your Answer Senior buyers may be
given the responsibility of 'S' and 'D' , Items in 'E' are handled directly by the
storekeeper True/False Question

PERT does not help in decision making.

Correct Answer False Your Answer True/False Question False

Curve fitting method of statistical forecasting uses curve line approach.


Correct Answer False Your Answer True

Select The Blank Question Heuristics approach gave very good results when Wester
and Kilbridge applied it to ________ assembly line. Correct Answer TV Your Answer
TV

Multiple Choice Single Answer Question Proper Production Planning and Control can
reduce cost in :Correct Answer Overtime cost Your Answer Overtime cost

Multiple Choice Single Answer Question The term Stock allowance in context of Lot
Size refers to the quantity that may be required to meet the requirement of spares
for the following period :Correct Answer Specified period Your Answer True/False
Question One month

Work measurement function is attached to line management.

Correct Answer False Your Answer True

Select The Blank Question ________ is the sum of set up time and run time. Correct
Answer Manufacturing time Your Answer Manufacturing time

LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Single Answer Question The
activities such as preparation of estimates of tools, gauges,
measuring instruments, follow up with tool room, periodic replenishment are
grouped under :Correct Answer Tool controls Your Answer Tool controls

Multiple Choice Single Answer Question Break light is essential for an automobile
from safety point of view. However, the vehicle can be driven even in absence of
break light. Thus break light can be categorized as :Correct Answer Essential Your
Answer Essential

Multiple Choice Single Answer Question Given a decision for designing a line
layout, major problem is subdividing a work so that smooth flow can result. The
subdivision process is called :Correct Answer Line balancing Your Answer
True/False Question Line of balance

As per a study on materials management practices, a typical firm spends almost


half of its rupee sales on goods purchased from vendors. Correct Answer True Your
Answer True

Multiple Choice Single Answer Question What are the customer's expectation from
the supplier? Correct Answer Consistent good quality of products Your Answer
Consistent good quality of products

Select The Blank Question Labour efficiency depends upon ________ Correct Answer
Training and experience Your Answer Training and experience

Match The Following Question

Correct Answer

Your Answer
Work element

Smallest portion of work identified during the breakdown analysis of the job.
Arrangement of workstations where each workman performs a pre-determined task on
an incomplete unit which passes down the line of subsequent unit until it is
finished. Assigned location, zone, place or stage in assembly where designated
work is performed on part component of product. Time required to perform the
designated amount of work at a given work station and is obtained by adding up
time of work elements allotted to the work station.

Smallest portion of work identified during the breakdown analysis of the job.
Arrangement of workstations where each workman performs a pre-determined task on
an incomplete unit which passes down the line of subsequent unit until it is
finished. Assigned location, zone, place or stage in assembly where designated
work is performed on part component of product. Time required to perform the
designated amount of work at a given work station and is obtained by adding up
time of work elements allotted to the work station.

Production line

Work Station

Station work content

Multiple Choice Single Answer Question Effective Production Planning and Control,
reduce investment in inventories effectively :Correct Answer By proper
coordination between shop floor, stores and buying department Your Answer By
proper coordination between shop floor, stores and buying department Select The
Blank Question In the assignment model, the________ is formed between jobs and
machines. Correct Answer Matrix Your Answer True/False Question Matrix

To solve "n jobs - 2 machines " sequencing problem, all jobs require same sequence
of operations. Each job must be processed first on machine A and then on machine B
in a fixed sequence AB. Correct Answer True Your Answer True

Multiple Choice Single Answer Question Let us suppose that activity P & Q can not
start until activity R& S are completed. Activities P &Q are therefore :-
Correct Answer Succeeding Your Answer Preceding

Multiple Choice Multiple Answer Question What is meant by production control?


Correct Answer Control is seeing that the requirements are made available at the
right place and right quantities , Reporting back the progress to the production
planning , Control involves suggesting action when the jobs is falling behind
schedule Your Answer Control is seeing that the requirements are made available at
the right place and right quantities , Reporting back the progress to the
production planning , Control involves suggesting action when the jobs is falling
behind schedule Multiple Choice Multiple Answer Question The software for CPA
would require the following parameters:Correct Answer Algorithms , Program code ,
Database Your Answer Algorithms , Program code , Database

Multiple Choice Single Answer Question The assignment method is also called as
:Correct Answer Hungarian Method Your Answer True/False Question Hungarian Method

A buyer has little or no control over a lead time.

Correct Answer False Your Answer True

Multiple Choice Single Answer Question Why customer is called the king? Correct
Answer Customer's orders gives us work Your Answer Customer's orders gives us work

Multiple Choice Single Answer Question What is the reasons for poor labour
efficiency attributed by inefficient P.P.C.? Correct Answer Failure to provide
proper tools and control on work in progress on shop
floor Your Answer Failure to provide proper tools and control on work in progress
on shop floor

Multiple Choice Single Answer Question The sourcing of vendors in case of 'C' type
of items is :Correct Answer Few Your Answer Few

Multiple Choice Multiple Answer Question The features of program plan are as
follows :Correct Answer Each row of activities is associated with one component of
final assembly. , Final completion date is zero , Time scale runs from right to
left Your Answer Time scale runs from right to left , Program plan is prepared in
form of mathematical model. , Final completion date is zero Multiple Choice
Multiple Answer Question Failure to identify accumulated load on a given machine
at a given time and identify periods available for allocation of future orders
leads to Correct Answer Delays in delivery , High overtime payment , Broken
promises Your Answer True/False Question Delays in delivery , High overtime
payment , Higher rejections/rework

A manufacturing firm in the present days have virtually no control on their


profits Correct Answer False Your Answer True

Multiple Choice Multiple Answer Question Customer plays very important role due to
the following reasons :Correct Answer Gives us work , Dividends to share holders ,
Gets business from new customers Your Answer Gives us work , Dividends to share
holders , Gets business from new customers , Set the wheel of our production
rolling True/False Question

If customers orders often get completed ahead of the schedule, it is a sign of


good scheduling. Correct Answer False Your Answer True
Multiple Choice Single Answer Question Proper Production Planning and Control can
reduce cost in :Correct Answer Overtime cost Your Answer Overtime cost

Multiple Choice Multiple Answer Question Subcontracting department works under


:Correct Answer Planning , Purchase , Production Your Answer Planning , Purchase ,
Production

Select The Blank Question Given total work content as 370 and maximum allowable
cycle time to be 90 seconds, the theoretical number of work stations would be
________. Correct Answer 4.11 Your Answer 4.11

Select The Blank Question Orders with ________ slack time remaining per operation
are run first. Correct Answer Shortest Your Answer Shortest

Multiple Choice Single Answer Question If total lead time of certain item is 30
days and lead time of operations completed is 6 days, the lead time required [ LTR
] would be :Correct Answer 24 Your Answer 24

Select The Blank Question The performance standard is required by ________ to


determine individual machine capacity for the purpose of machine loading and
assigning machine hours and man hours . Correct Answer Scheduler Your Answer
Industrial engineer

Select The Blank


Question

At each ________, work is performed on a product either by adding parts or by


completing assembly operations. Correct Answer Work station Your Answer Work
station

Multiple Choice Single Answer Question Detachable ticket, after filling in


required information is :Correct Answer Placed in a tray/box Your Answer
True/False Question Placed in a tray/box

PERT finds applications where resources [ men, materials and money ] are always
made available as and when required. Correct Answer True Your Answer True

Select The Blank Question Rational figure on utilization index can be obtained by
carrying out ________ study. Correct Answer Work- sampling Your Answer True/False
Question Work- sampling

EOQ is that quantity at which price paid by buyer is minimum.

Correct Answer False Your Answer True

Multiple Choice Single Answer Question Keeping available time per day constant, if
the desired production rate per day is to be doubled ,cycle time will be reduced
by :Correct Answer 0.5 Your Answer 0.5

Multiple Choice Multiple Answer Question To prepare load chart following job
related information should be collected :Correct Answer Jobs on the machine , Jobs
on hand , Delivery commitments of jobs on hand
Your Answer

Jobs on the machine , Jobs on hand , Delivery commitments of jobs on hand

Select The Blank Question Job production requires ________ capital investment.
Correct Answer Lowest Your Answer Largest

Multiple Choice Multiple Answer Question The main characteristics of mass and flow
production are :Correct Answer Continuous flow of material , Low skilled labour ,
Easy supervision Your Answer Continuous flow of material , Low skilled labour ,
Easy supervision

Select The Blank Question ________ represents productive time of the job. Correct
Answer Manufacturing time Your Answer Manufacturing time

Multiple Choice Multiple Answer Question CPM terminology uses words like Correct
Answer Arrow diagram , Nodes , Float Your Answer Arrow diagram , Nodes , Float

Multiple Choice Single Answer Question The Follow up required for early delivery
in case of 'B' types of items is usually :Correct Answer Periodic Your Answer
Periodic

Match The Following Question Job splitting Change in priority Alternate routing

Correct Answer Dividing job in more than one lot

Your Answer Dividing job in more than one lot

Shift equipment/workmen to Shift equipment/workmen to delayed jobs delayed jobs


Processing on costlier machine Running jobs on one machine sequentially
Overlapping

Running jobs simultaneously Running jobs simultaneously on more than one machine
on more than one machine

Multiple Choice Single Answer Question The event is graphically represented by


:Correct Answer Circle Your Answer Circle

Multiple Choice Single Answer Question The sourcing of vendors in case of 'B' type
of items is :Correct Answer Medium Your Answer Medium

Select The Blank Question ________ analysis is based on consumption figures of an


item. Correct Answer FSN Your Answer True/False Question ABC

Purchase department must keep PPC informed regarding lead time of different items
specially where lead times are extended. Correct Answer True Your Answer True

True/False Question

More than one subcontractor should be developed for each subcontracted


operation/Job. Correct Answer True Your Answer True

2nd Copy
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Multiple Answer Question
If actual demand far exceeds forecast, it will result into :Correct Answer Better
utilization of equipment , Project margin , Higher material purchase
Your Answer Higher material purchase , Increase in labour productivity , Better
utilization of equipment , Project margin Select The Blank Question To know the
accumulated ________ for a given machine at a given time Load charts are
necessary. Correct Answer Load Your Answer Load Multiple Choice Single Answer
Question LOB technique was developed by US navy in the year :Correct Answer 1958
Your Answer 1958 True/False Question In continuous or process production , only
one product is manufactured. Correct Answer True Your Answer True Select The Blank
Question ________reflects impact of money tied up in inventory. Correct Answer
Inventory turnover Your Answer Inventory turnover Multiple Choice Multiple Answer
Question Methods for recording actual progress of work for shop orders are
:Correct Answer Progress card , Display board , Network updating Your Answer
Progress card , Display board , Network updating , Job card Select The Blank
Question A progress card is the most ________ method of recording of progress of
work. Correct Answer Convenient Your Answer Convenient Multiple Choice Multiple
Answer Question Following are some of the common standard cutting tools :Correct
Answer Cutting saw , Inserts , Reamers Your Answer Form tool , Cutting saw ,
Inserts , Reamers Multiple Choice Multiple Answer Question Tooling cost comprises
the cost of :Correct Answer Gigs , Fixtures , Drill bits Your Answer Gigs ,
Fixtures , Drill bits , Stationary Multiple Choice Single Answer Question The
light engineering company has one special purpose facing & centering machine And
one copying lathe. The foreman has five work orders for processing . The operation
Sequence is fixed [ each job is first faced and centered and then copy turned ] .
The standard Hours required for each machine to process each work order are shown
in the following Table :- Work Order Processing Time [Hours ] Facing & centering
machine Copying Lathe I 16 40 II 30 60 III 20 6 IV 15 16 V 25 12 find sequence to
minimize requirements of machine hours. Correct Answer IV-I-II-V-III
Your Answer

I-II-III-IV-V

Select The Blank Question ________ represents the time that elapses between the
receipt of requirement of job until the job is adopted in the production control
department. Correct Answer Order preparation time Your Answer Queue time
True/False Question PERT basically does not demarcate between critical and non-
critical activities. Correct Answer True Your Answer True Multiple Choice Single
Answer Question The assignment method is also called as :Correct Answer Hungarian
Method Your Answer Analytical Method Multiple Choice Multiple Answer Question
Outside operations cost involves expenses such as :Correct Answer Rough blanking ,
Heat treatment , Plating Your Answer Heat treatment , Plating , Inventory
control , Rough blanking Select The Blank Question The correct fitting of orders
with capacity considerably lessens ________ burden of control. Correct Answer
Foreman's Your Answer Foreman's Multiple Choice Multiple Answer Question The 'F'
group of GOLF analysis involves following requirements :Correct Answer Search for
foreign suppliers , Opening of letter of credit , Arrangements for shipping and
port clearance Your Answer Search for foreign suppliers , Opening of letter of
credit , Arrangements for shipping and port clearance , Account in foreign bank
Match The Following Question Correct Answer Your Answer Order quantity Factor
influencing process planning Break even analysis Machine capacity chart
Dimensional accuracy Dimensional accuracy Mass production Special purpose machines
Special purpose machines Standard elemental time data Compare alternative
processes Factor influencing process planning

Multiple Choice Multiple Answer Question The tooling data is prepared in respect
of following measuring instruments :Correct Answer Vernier caliper , Micrometer
screw gauge , Strain gauge Your Answer Vernier caliper , Micrometer screw gauge ,
Strain gauge , Drill bits
Multiple Choice Multiple Answer Question In replenishment system, the fixed order
quantity system is also called by following names :Correct Answer Fixed order
system , Min-max system , Re-order point system Your Answer Fixed order system ,
Min-max system , Re-order point system , Lead time system Multiple Choice Multiple
Answer Question How you will Judge the failure of production planning and control
department? Correct Answer Frequent broken delivery promises , Underutilization of
men, machines , Excessive overtime Your Answer Frequent broken delivery promises ,
Underutilization of men, machines , Excessive overtime , Better coordination with
other section Multiple Choice Single Answer Question In Cost Vs Quantity plot, the
total inventory Cost curve is :Correct Answer Parabolic Your Answer Inverse
True/False Question Given stock in hand = 1320 units, safety stock=840 units and
average daily consumption = 60 units, the lead time available would be 10 hours.
Correct Answer False Your Answer True Multiple Choice Single Answer Question If
the annual usage of a material is 1200 units and the reorder point is at 120
Units, find the lead time. Correct Answer 4 months Your Answer 4 months Multiple
Choice Single Answer Question The assignment algorithm was developed by a
Hungarian mathematician named :Correct Answer D. Konig Your Answer Charles simony
Multiple Choice Single Answer Question So far as possible, number of activities
should be :Correct Answer Limited Your Answer Limited True/False Question
Production Planning and Control makes the supervisor ineffective. Correct Answer
True Your Answer False Multiple Choice Single Answer Question Unit of loading and
scheduling depends on following factor :Correct Answer Operating cycle Your Answer
Unit of capacity
True/False Question The 'G' group of GOLF analysis involves moderate delivery time
and availability of credit usually in the range of 30 to 60 days. Correct Answer
True Your Answer True Multiple Choice Multiple Answer Question Load charts are
used for following :Correct Answer To know the accumulated load on a given machine
at a given time , Identify periods available for allocation in future to orders ,
Matching orders and loads Your Answer Improving supply of material , To know the
accumulated load on a given machine at a given time , Identify periods available
for allocation in future to orders , Matching orders and loads Select The Blank
Question ABC company manufactures MS bolts. Given fixed cost Rs 0.5 Lac, Labour
cost Rs 2 Lacs, Raw Material cost Rs 3 Lacs, overhead cost Rs 0.5 Lacs, the total
manufacturing cost would be Rs ________. Correct Answer 6 Lacs Your Answer 6 Lacs
Select The Blank Question An inventory control system in which stock of item is
physically or conceptually divided into ________ bins is calledTwo bin system.
Correct Answer Two Your Answer Pair Multiple Choice Multiple Answer Question They
are type of analytical estimate :Correct Answer Moving average , Exponential
smothering , Curve fitting Your Answer Moving average , Exponential smothering ,
Curve fitting , Opinion surveys Multiple Choice Single Answer Question For goods
manufactured to stock, following department is expected to periodically undertake
replenishment action as stocks are depleted :Correct Answer Production Planning
Control Your Answer Production True/False Question Random fluctuation is addition
of cyclical fluctuation and seasonal fluctuation. Correct Answer False Your Answer
True True/False Question Scientific inventory control system requires to be
followed for machine aid, work aid and inspection aid :Correct Answer False Your
Answer True Multiple Choice Single Answer Question Value Analysis conducted in 'C'
type of material is usually :Correct Answer Minimum Your Answer Minimum
True/False Question Purchase department must keep PPC informed regarding lead time
of different items specially where lead times are extended. Correct Answer True
Your Answer True True/False Question In assignment matrix, it is a must to
determine Jacobean of the determinant. Correct Answer False Your Answer True
Select The Blank Question For replenishment action for stock items which are
reserved by PPC, the stores work out ________ stock which equals the stock on hand
less stock reserved. Correct Answer Free Your Answer Net Multiple Choice Single
Answer Question What are the customer's expectation from the supplier? Correct
Answer Consistent good quality of products Your Answer Consistent good quality of
products Match The Following Question Correct Answer Your Answer End piece
allowance Material insufficient to produce one piece Material insufficient to
produce one piece Stock allowance Quantity to meet requirement of spares Quantity
to meet requirement of spares Machining allowance Extra material requirement Extra
material requirement Spoilage allowance Process rejection Process rejection

Multiple Choice Single Answer Question Why customer is called the king? Correct
Answer Customer's orders gives us work Your Answer Customer's orders gives us work
Multiple Choice Single Answer Question PPC is expected to have good inter-
departmental relationships to achieve the production targets. Which is the most
important factor that shall affect production targets? Correct Answer Timely
availability of material, manpower Your Answer Timely availability of material,
manpower Select The Blank Question Generally for ________ flow system, Heuristic
method is preferred. Correct Answer Intermittent Your Answer Continuous
Select The Blank Question In control board________ compartment contains copy of
work orders/shop orders of the item to be processed next on the machine. Correct
Answer Middle Your Answer Bottom True/False Question Work measurement function is
attached to line management. Correct Answer False Your Answer True Multiple Choice
Multiple Answer Question The technical feasibility of sales enquiry is carried out
on the following grounds :Correct Answer Tools and plants are available ,
Technical know how is available , Competent persons are present Your Answer Tools
and plants are available , Technical know how is available , Competent persons are
present , Cost data of raw material is available.

LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Single Answer Question The
activities such as preparation of estimates of tools, gauges, measuring
instruments, follow up with tool room, periodic replenishment are grouped under
:Correct Answer Tool controls Your Answer Tool controls

Multiple Choice Single Answer Question Break light is essential for an automobile
from safety point of view. However, the vehicle can be driven even in absence of
break light. Thus break light can be categorized as :Correct Answer Essential Your
Answer Essential

Multiple Choice Single Answer Question Given a decision for designing a line
layout, major problem is subdividing a work so that smooth flow can result. The
subdivision process is called :Correct Answer Line balancing Your Answer
True/False Line of balance
Question

As per a study on materials management practices, a typical firm spends almost


half of its rupee sales on goods purchased from vendors. Correct Answer True Your
Answer True

Multiple Choice Single Answer Question What are the customer's expectation from
the supplier? Correct Answer Consistent good quality of products Your Answer
Consistent good quality of products

Select The Blank Question Labour efficiency depends upon ________ Correct Answer
Training and experience Your Answer Training and experience

Match The Following Question Work element

Correct Answer Smallest portion of work identified during the breakdown analysis
of the job. Arrangement of workstations where each workman performs a pre-
determined task on an incomplete unit which passes down the line of subsequent
unit until it is finished. Assigned location, zone, place or stage in assembly
where designated work is performed on part component of product. Time required to
perform the designated amount of work at a given work station and is obtained by
adding up time of work elements allotted to the work station.

Your Answer Smallest portion of work identified during the breakdown analysis of
the job. Arrangement of workstations where each workman performs a pre-determined
task on an incomplete unit which passes down the line of subsequent unit until it
is finished. Assigned location, zone, place or stage in assembly where designated
work is performed on part component of product. Time required to perform the
designated amount of work at a given work station and is obtained by adding up
time of work elements allotted to the work station.

Production line

Work Station

Station work content

Multiple Choice Single Answer


Question

Effective Production Planning and Control, reduce investment in inventories


effectively :Correct Answer By proper coordination between shop floor, stores and
buying department Your Answer By proper coordination between shop floor, stores
and buying department Select The Blank Question In the assignment model,
the________ is formed between jobs and machines. Correct Answer Matrix Your Answer
True/False Question Matrix

To solve "n jobs - 2 machines " sequencing problem, all jobs require same sequence
of operations. Each job must be processed first on machine A and then on machine B
in a fixed sequence AB. Correct Answer True Your Answer True

Multiple Choice Single Answer Question Let us suppose that activity P & Q can not
start until activity R& S are completed. Activities P &Q are therefore :Correct
Answer Succeeding Your Answer Preceding

Multiple Choice Multiple Answer Question What is meant by production control?


Correct Answer Control is seeing that the requirements are made available at the
right place and right quantities , Reporting back the progress to the production
planning , Control involves suggesting action when the jobs is falling behind
schedule Your Answer Control is seeing that the requirements are made available at
the right place and right quantities , Reporting back the progress to the
production planning , Control involves suggesting action when the jobs is falling
behind schedule Multiple Choice Multiple Answer Question The software for CPA
would require the following parameters:Correct Answer Algorithms , Program code ,
Database Your Answer Algorithms , Program code , Database

Multiple Choice Single Answer


Question

The assignment method is also called as :-

Correct Answer Hungarian Method Your Answer True/False Question Hungarian Method

A buyer has little or no control over a lead time.

Correct Answer False Your Answer True

Multiple Choice Single Answer Question Why customer is called the king? Correct
Answer Customer's orders gives us work Your Answer Customer's orders gives us work

Multiple Choice Single Answer Question What is the reasons for poor labour
efficiency attributed by inefficient P.P.C.? Correct Answer Failure to provide
proper tools and control on work in progress on shop floor Your Answer Failure to
provide proper tools and control on work in progress on shop floor Multiple Choice
Single Answer Question The sourcing of vendors in case of 'C' type of items is
:Correct Answer Few Your Answer Few

Multiple Choice Multiple Answer Question The features of program plan are as
follows :Correct Answer Each row of activities is associated with one component of
final assembly. , Final completion date is zero , Time scale runs from right to
left Your Answer Time scale runs from right to left , Program plan is prepared in
form of mathematical model. , Final completion date is zero Multiple Choice
Multiple Answer Question Failure to identify accumulated load on a given machine
at a given time and identify periods available for allocation of future orders
leads to Correct Answer Delays in delivery , High overtime payment , Broken
promises
Your Answer True/False Question

Delays in delivery , High overtime payment , Higher rejections/rework

A manufacturing firm in the present days have virtually no control on their


profits Correct Answer False Your Answer True

Multiple Choice Multiple Answer Question Customer plays very important role due to
the following reasons :Correct Answer Gives us work , Dividends to share holders ,
Gets business from new customers Your Answer Gives us work , Dividends to share
holders , Gets business from new customers , Set the wheel of our production
rolling True/False Question

If customers orders often get completed ahead of the schedule, it is a sign of


good scheduling. Correct Answer False Your Answer True

Multiple Choice Single Answer Question Proper Production Planning and Control can
reduce cost in :Correct Answer Overtime cost Your Answer Overtime cost

Multiple Choice Multiple Answer Question Subcontracting department works under


:Correct Answer Planning , Purchase , Production Your Answer Planning , Purchase ,
Production

Select The Blank Question Given total work content as 370 and maximum allowable
cycle time to be 90 seconds, the theoretical number of work stations would be
________. Correct Answer 4.11 Your Answer 4.11

Select The Blank


Question

Orders with ________ slack time remaining per operation are run first.

Correct Answer Shortest Your Answer Shortest

Multiple Choice Single Answer Question If total lead time of certain item is 30
days and lead time of operations completed is 6 days, the lead time required [ LTR
] would be :Correct Answer 24 Your Answer 24

Select The Blank Question The performance standard is required by ________ to


determine individual machine capacity for the purpose of machine loading and
assigning machine hours and man hours . Correct Answer Scheduler Your Answer
Industrial engineer

Select The Blank Question At each ________, work is performed on a product either
by adding parts or by completing assembly operations. Correct Answer Work station
Your Answer Work station

Multiple Choice Single Answer Question Detachable ticket, after filling in


required information is :Correct Answer Placed in a tray/box Your Answer
True/False Question Placed in a tray/box

PERT finds applications where resources [ men, materials and money ] are always
made available as and when required. Correct Answer True Your Answer True

Select The Blank Question Rational figure on utilization index can be obtained by
carrying out ________ study. Correct Answer Work- sampling
Your Answer True/False Question

Work- sampling

EOQ is that quantity at which price paid by buyer is minimum.

Correct Answer False Your Answer True

Multiple Choice Single Answer Question Keeping available time per day constant, if
the desired production rate per day is to be doubled ,cycle time will be reduced
by :Correct Answer 0.5 Your Answer 0.5

Multiple Choice Multiple Answer Question To prepare load chart following job
related information should be collected :Correct Answer Jobs on the machine , Jobs
on hand , Delivery commitments of jobs on hand Your Answer Jobs on the machine ,
Jobs on hand , Delivery commitments of jobs on hand Select The Blank Question Job
production requires ________ capital investment. Correct Answer Lowest Your Answer
Largest

Multiple Choice Multiple Answer Question The main characteristics of mass and flow
production are :Correct Answer Continuous flow of material , Low skilled labour ,
Easy supervision Your Answer Continuous flow of material , Low skilled labour ,
Easy supervision

Select The Blank Question ________ represents productive time of the job. Correct
Answer Manufacturing time Your Answer Manufacturing time

Multiple Choice Multiple Answer


Question

CPM terminology uses words like

Correct Answer Arrow diagram , Nodes , Float Your Answer Arrow diagram , Nodes ,
Float

Multiple Choice Single Answer Question The Follow up required for early delivery
in case of 'B' types of items is usually :Correct Answer Periodic Your Answer
Periodic

Match The Following Question Job splitting Change in priority Alternate routing
Overlapping

Correct Answer Dividing job in more than one lot

Your Answer Dividing job in more than one lot

Shift equipment/workmen to Shift equipment/workmen to delayed jobs delayed jobs


Processing on costlier machine Running jobs on one machine sequentially

Running jobs simultaneously Running jobs simultaneously on more than one machine
on more than one machine

Multiple Choice Single Answer Question The event is graphically represented by


:Correct Answer Circle Your Answer Circle

Multiple Choice Single Answer Question The sourcing of vendors in case of 'B' type
of items is :Correct Answer Medium Your Answer Medium

Select The Blank Question ________ analysis is based on consumption figures of an


item. Correct Answer FSN Your Answer True/False ABC
Question

Purchase department must keep PPC informed regarding lead time of different items
specially where lead times are extended. Correct Answer True Your Answer
True/False Question True

More than one subcontractor should be developed for each subcontracted


operation/Job. Correct Answer True Your Answer True

Production Planning & Control assgn :03: Abhra Multiple Choice Single Answer
Question The activities such as preparation of estimates of tools, gauges,
measuring instruments, follow up with tool room, periodic replenishment are
grouped under :Correct Tool controls Answer Your Answer Tool controls

Multiple Choice Single Answer Question Break light is essential for an automobile
from safety point of view. However, the vehicle can be driven even in absence of
break light. Thus break light can be categorized as :Correct Essential Answer Your
Answer Essential

Multiple Choice Single Answer Question Given a decision for designing a line
layout, major problem is subdividing a work so that smooth flow can result. The
subdivision process is called :Correct Line balancing Answer Your Answer Line of
balance

True/False Question Correct Answer Your Answer

As per a study on materials management practices, a typical firm spends almost


half of its rupee sales on goods purchased from vendors. True True

Multiple Choice Single Answer Question What are the customer's expectation from
the supplier?
Correct Answer Your Answer

Consistent good quality of products Consistent good quality of products

Select The Blank Question Labour efficiency depends upon ________ Correct Answer
Your Answer Training and experience Training and experience

Match The Following Question Work element Correct Answer Your Answer

Smallest portion of work identified Smallest portion of work identified during the
breakdown analysis of during the breakdown analysis of the job. the job.
Arrangement of workstations where each workman performs a pre-determined task on
an incomplete unit which passes down the line of subsequent unit until it is
finished. Assigned location, zone, place or stage in assembly where designated
work is performed on part component of product. Time required to perform the
designated amount of work at a given work station and is obtained by adding up
time of work elements allotted to the work station. Arrangement of workstations
where each workman performs a pre-determined task on an incomplete unit which
passes down the line of subsequent unit until it is finished. Assigned location,
zone, place or stage in assembly where designated work is performed on part
component of product. Time required to perform the designated amount of work at a
given work station and is obtained by adding up time of work elements allotted to
the work station.

Production line

Work Station

Station work content

Multiple Choice Single Answer Question Effective Production Planning and Control,
reduce investment in inventories effectively :Correct Answer Your Answer By proper
coordination between shop floor, stores and buying department By proper
coordination between shop floor, stores and buying department

Select The Blank Question In the assignment model, the________ is formed between
jobs and machines. Correct Answer Your Answer Matrix Matrix
True/False Question Correct Answer Your Answer

To solve "n jobs - 2 machines " sequencing problem, all jobs require same sequence
of operations. Each job must be processed first on machine A and then on machine B
in a fixed sequence AB. True True

Multiple Choice Single Answer Question Let us suppose that activity P & Q can not
start until activity R& S are completed. Activities P &Q are therefore :Correct
Succeeding Answer Your Answer Preceding

Multiple Choice Multiple Answer Question What is meant by production control?


Correct Answer Your Answer Control is seeing that the requirements are made
available at the right place and right quantities , Reporting back the progress to
the production planning , Control involves suggesting action when the jobs is
falling behind schedule Control is seeing that the requirements are made available
at the right place and right quantities , Reporting back the progress to the
production planning , Control involves suggesting action when the jobs is falling
behind schedule

Multiple Choice Multiple Answer Question The software for CPA would require the
following parameters:Correct Answer Your Answer Algorithms , Program code ,
Database Algorithms , Program code , Database

Multiple Choice Single Answer Question The assignment method is also called as
:Correct Answer Your Answer Hungarian Method Hungarian Method

True/False Question Correct Answer Your Answer

A buyer has little or no control over a lead time. False True


Multiple Choice Single Answer Question Why customer is called the king? Correct
Answer Your Answer Customer's orders gives us work Customer's orders gives us work

Multiple Choice Single Answer Question What is the reasons for poor labour
efficiency attributed by inefficient P.P.C.? Correct Answer Your Answer Failure to
provide proper tools and control on work in progress on shop floor Failure to
provide proper tools and control on work in progress on shop floor

Multiple Choice Single Answer Question The sourcing of vendors in case of 'C' type
of items is :Correct Answer Your Answer Few Few

Multiple Choice Multiple Answer Question The features of program plan are as
follows :Correct Answer Your Answer Each row of activities is associated with one
component of final assembly. , Final completion date is zero , Time scale runs
from right to left Time scale runs from right to left , Program plan is prepared
in form of mathematical model. , Final completion date is zero

Multiple Choice Multiple Answer Question Failure to identify accumulated load on a


given machine at a given time and identify periods available for allocation of
future orders leads to Correct Delays in delivery , High overtime payment , Broken
promises Answer Your Answer Delays in delivery , High overtime payment , Higher
rejections/rework

True/False Question Correct Answer Your Answer

A manufacturing firm in the present days have virtually no control on their


profits False True

Multiple Choice Multiple Answer Question Customer plays very important role due to
the following reasons :Correct Answer Gives us work , Dividends to share holders ,
Gets business from new customers
Your Answer

Gives us work , Dividends to share holders , Gets business from new customers ,
Set the wheel of our production rolling

True/False Question Correct Answer Your Answer

If customers orders often get completed ahead of the schedule, it is a sign of


good scheduling. False True

Multiple Choice Single Answer Question Proper Production Planning and Control can
reduce cost in :Correct Answer Your Answer Overtime cost Overtime cost

Multiple Choice Multiple Answer Question Subcontracting department works under


:Correct Answer Your Answer Planning , Purchase , Production Planning , Purchase ,
Production

Select The Blank Question Given total work content as 370 and maximum allowable
cycle time to be 90 seconds, the theoretical number of work stations would be
________. Correct 4.11 Answer Your Answer 4.11

Select The Blank Question Orders with ________ slack time remaining per operation
are run first. Correct Answer Your Answer Shortest Shortest

Multiple Choice Single Answer Question If total lead time of certain item is 30
days and lead time of operations completed is 6 days, the lead time required [ LTR
] would be :Correct 24 Answer Your Answer 24

Select The Blank


Question Correct Answer Your Answer

The performance standard is required by ________ to determine individual machine


capacity for the purpose of machine loading and assigning machine hours and man
hours . Scheduler Industrial engineer

Select The Blank Question At each ________, work is performed on a product either
by adding parts or by completing assembly operations. Correct Work station Answer
Your Answer Work station

Multiple Choice Single Answer Question Detachable ticket, after filling in


required information is :Correct Answer Your Answer Placed in a tray/box Placed in
a tray/box

True/False Question Correct Answer Your Answer

PERT finds applications where resources [ men, materials and money ] are always
made available as and when required. True True

Select The Blank Question Rational figure on utilization index can be obtained by
carrying out ________ study. Correct Answer Your Answer Work- sampling Work-
sampling

True/False Question Correct Answer Your Answer

EOQ is that quantity at which price paid by buyer is minimum. False True

Multiple Choice Single Answer Question Keeping available time per day constant, if
the desired production rate per day is to be doubled ,cycle time will be reduced
by :Correct 0.5
Answer Your Answer 0.5

Multiple Choice Multiple Answer Question To prepare load chart following job
related information should be collected :Correct Answer Your Answer Jobs on the
machine , Jobs on hand , Delivery commitments of jobs on hand Jobs on the
machine , Jobs on hand , Delivery commitments of jobs on hand

Select The Blank Question Job production requires ________ capital investment.
Correct Answer Your Answer Lowest Largest

Multiple Choice Multiple Answer Question The main characteristics of mass and flow
production are :Correct Answer Your Answer Continuous flow of material , Low
skilled labour , Easy supervision Continuous flow of material , Low skilled labour
, Easy supervision

Select The Blank Question ________ represents productive time of the job. Correct
Answer Your Answer Manufacturing time Manufacturing time

Multiple Choice Multiple Answer Question CPM terminology uses words like Correct
Answer Your Answer Arrow diagram , Nodes , Float Arrow diagram , Nodes , Float

Multiple Choice Single Answer Question The Follow up required for early delivery
in case of 'B' types of items is usually :Correct Answer Your Answer Periodic
Periodic
Match The Following Question Job splitting Change in priority Alternate routing
Overlapping

Correct Answer Dividing job in more than one lot Shift equipment/workmen to
delayed jobs Processing on costlier machine Running jobs simultaneously on more
than one machine

Your Answer Dividing job in more than one lot Shift equipment/workmen to delayed
jobs Running jobs on one machine sequentially Running jobs simultaneously on more
than one machine

Multiple Choice Single Answer Question The event is graphically represented by


:Correct Answer Your Answer Circle Circle

Multiple Choice Single Answer Question The sourcing of vendors in case of 'B' type
of items is :Correct Answer Your Answer Medium Medium

Select The Blank Question ________ analysis is based on consumption figures of an


item. Correct Answer Your Answer FSN ABC

True/False Question Correct Answer Your Answer

Purchase department must keep PPC informed regarding lead time of different items
specially where lead times are extended. True True

True/False Question Correct Answer Your Answer

More than one subcontractor should be developed for each subcontracted


operation/Job. True True
Production Planning & Control assgn:04: Sameer Multiple Choice Multiple Answer
Question If actual demand far exceeds forecast, it will result into :Correct
Answer Better utilization of equipment , Project margin , Higher material purchase
Your Answer Higher material purchase , Increase in labour productivity , Better
utilization of equipment , Project margin Select The Blank Question To know the
accumulated ________ for a given machine at a given time Load charts are
necessary. Correct Answer Load Your Answer Load Multiple Choice Single Answer
Question LOB technique was developed by US navy in the year :Correct Answer 1958
Your Answer 1958 True/False Question In continuous or process production , only
one product is manufactured. Correct Answer True Your Answer True Select The Blank
Question ________reflects impact of money tied up in inventory. Correct Answer
Inventory turnover Your Answer Inventory turnover Multiple Choice Multiple Answer
Question Methods for recording actual progress of work for shop orders are
:Correct Answer Progress card , Display board , Network updating Your Answer
Progress card , Display board , Network updating , Job card Select The Blank
Question A progress card is the most ________ method of recording of progress of
work. Correct Answer Convenient Your Answer Convenient Multiple Choice Multiple
Answer Question Following are some of the common standard cutting tools :Correct
Answer Cutting saw , Inserts , Reamers Your Answer Form tool , Cutting saw ,
Inserts , Reamers Multiple Choice Multiple Answer Question Tooling cost comprises
the cost of :Correct Answer Gigs , Fixtures , Drill bits Your Answer Gigs ,
Fixtures , Drill bits , Stationary Multiple Choice Single Answer Question The
light engineering company has one special purpose facing & centering machine And
one copying lathe. The foreman has five work orders for processing . The
operation Sequence is fixed [ each job is first faced and centered and then copy
turned ] . The standard Hours required for each machine to process each work order
are shown in the following Table :- Work Order Processing Time [Hours ] Facing &
centering machine Copying Lathe I 16 40 II 30 60 III 20 6 IV 15 16 V 25 12 find
sequence to minimize requirements of machine hours. Correct Answer IV-I-II-V-III
Your Answer I-II-III-IV-V Select The Blank Question ________ represents the time
that elapses between the receipt of requirement of job until the job is adopted in
the production control department. Correct Answer Order preparation time Your
Answer Queue time True/False Question PERT basically does not demarcate between
critical and non-critical activities. Correct Answer True Your Answer True
Multiple Choice Single Answer Question The assignment method is also called as
:Correct Answer Hungarian Method Your Answer Analytical Method Multiple Choice
Multiple Answer Question Outside operations cost involves expenses such as
:Correct Answer Rough blanking , Heat treatment , Plating Your Answer Heat
treatment , Plating , Inventory control , Rough blanking Select The Blank Question
The correct fitting of orders with capacity considerably lessens ________ burden
of control. Correct Answer Foreman's Your Answer Foreman's Multiple Choice
Multiple Answer Question The 'F' group of GOLF analysis involves following
requirements :Correct Answer Search for foreign suppliers , Opening of letter of
credit , Arrangements for shipping and port clearance Your Answer Search for
foreign suppliers , Opening of letter of credit , Arrangements for shipping and
port clearance , Account in foreign bank Match The Following Question Correct
Answer Your Answer Order quantity Factor influencing process planning Break even
analysis Machine capacity chart Dimensional accuracy Dimensional accuracy Mass
production Special purpose machines Special purpose machines Standard elemental
time data Compare alternative processes Factor influencing process planning
Multiple Choice Multiple Answer Question The tooling data is prepared in respect
of following measuring instruments :Correct Answer Vernier caliper , Micrometer
screw gauge , Strain gauge Your Answer Vernier caliper , Micrometer screw gauge ,
Strain gauge , Drill bits Multiple Choice Multiple Answer Question In
replenishment system, the fixed order quantity system is also called by following
names :Correct Answer Fixed order system , Min-max system , Re-order point system
Your Answer Fixed order system , Min-max system , Re-order point system , Lead
time system Multiple Choice Multiple Answer Question How you will Judge the
failure of production planning and control department? Correct Answer Frequent
broken delivery promises , Underutilization of men, machines , Excessive overtime
Your Answer Frequent broken delivery promises , Underutilization of men,
machines , Excessive overtime , Better coordination with other section Multiple
Choice Single Answer Question In Cost Vs Quantity plot, the total inventory Cost
curve is :Correct Answer Parabolic Your Answer Inverse True/False Question Given
stock in hand = 1320 units, safety stock=840 units and average daily consumption =
60 units, the lead time available would be 10 hours. Correct Answer False Your
Answer True Multiple Choice Single Answer Question If the annual usage of a
material is 1200 units and the reorder point is at 120 Units, find the lead time.
Correct Answer 4 months Your Answer 4 months Multiple Choice Single Answer
Question The assignment algorithm was developed by a Hungarian mathematician named
:Correct Answer D. Konig Your Answer Charles simony Multiple Choice Single Answer
Question So far as possible, number of activities should be :Correct Answer
Limited Your Answer Limited True/False Question Production Planning and Control
makes the supervisor ineffective. Correct Answer True Your Answer False
Multiple Choice Single Answer Question Unit of loading and scheduling depends on
following factor :Correct Answer Operating cycle Your Answer Unit of capacity
True/False Question The 'G' group of GOLF analysis involves moderate delivery time
and availability of credit usually in the range of 30 to 60 days. Correct Answer
True Your Answer True Multiple Choice Multiple Answer Question Load charts are
used for following :Correct Answer To know the accumulated load on a given machine
at a given time , Identify periods available for allocation in future to orders ,
Matching orders and loads Your Answer Improving supply of material , To know the
accumulated load on a given machine at a given time , Identify periods available
for allocation in future to orders , Matching orders and loads Select The Blank
Question ABC company manufactures MS bolts. Given fixed cost Rs 0.5 Lac, Labour
cost Rs 2 Lacs, Raw Material cost Rs 3 Lacs, overhead cost Rs 0.5 Lacs, the total
manufacturing cost would be Rs ________. Correct Answer 6 Lacs Your Answer 6 Lacs
Select The Blank Question An inventory control system in which stock of item is
physically or conceptually divided into ________ bins is calledTwo bin system.
Correct Answer Two Your Answer Pair Multiple Choice Multiple Answer Question They
are type of analytical estimate :Correct Answer Moving average , Exponential
smothering , Curve fitting Your Answer Moving average , Exponential smothering ,
Curve fitting , Opinion surveys Multiple Choice Single Answer Question For goods
manufactured to stock, following department is expected to periodically undertake
replenishment action as stocks are depleted :Correct Answer Production Planning
Control Your Answer Production True/False Question Random fluctuation is addition
of cyclical fluctuation and seasonal fluctuation. Correct Answer False Your Answer
True True/False Question Scientific inventory control system requires to be
followed for machine aid, work aid and inspection aid :Correct Answer False
Your Answer

True

Multiple Choice Single Answer Question Value Analysis conducted in 'C' type of
material is usually : Correct Answer Minimum Your Answer Minimum True/False
Question Purchase department must keep PPC informed regarding lead time of
different items specially where lead times are extended. Correct Answer True Your
Answer True True/False Question In assignment matrix, it is a must to determine
Jacobean of the determinant. Correct Answer False Your Answer True Select The
Blank Question For replenishment action for stock items which are reserved by PPC,
the stores work out ________ stock which equals the stock on hand less stock
reserved. Correct Answer Free Your Answer Net Multiple Choice Single Answer
Question What are the customer's expectation from the supplier? Correct Answer
Consistent good quality of products Your Answer Consistent good quality of
products Match The Following Question Correct Answer Your Answer End piece
allowance Material insufficient to produce one piece Material insufficient to
produce one piece Stock allowance Quantity to meet requirement of spares Quantity
to meet requirement of spares Machining allowance Extra material requirement Extra
material requirement Spoilage allowance Process rejection Process rejection

Multiple Choice Single Answer Question Why customer is called the king? Correct
Answer Customer's orders gives us work Your Answer Customer's orders gives us work
Multiple Choice Single Answer Question PPC is expected to have good inter-
departmental relationships to achieve the production targets. Which is the most
important factor that shall affect production targets? Correct Answer Timely
availability of material, manpower Your Answer Timely availability of material,
manpower
Select The Blank Question Generally for ________ flow system, Heuristic method is
preferred. Correct Answer Intermittent Your Answer Continuous Select The Blank
Question In control board________ compartment contains copy of work orders/shop
orders of the item to be processed next on the machine. Correct Answer Middle Your
Answer Bottom True/False Question Work measurement function is attached to line
management. Correct Answer False Your Answer True Multiple Choice Multiple Answer
Question The technical feasibility of sales enquiry is carried out on the
following grounds :Correct Answer Tools and plants are available , Technical know
how is available , Competent persons are present Your Answer Tools and plants are
available , Technical know how is available , Competent persons are present , Cost
data of raw material is available.
P P C 3rd SEMESTER OPERATIONS (PGDBA)
True/False Question: XYZ when combined with FSN analysis helps to classify non-
moving items into XN , YN and ZN. Correct Answer: True Your Answer True Multiple
Choice Single Answers Question: Forecast is based on:Correct Answer: Past data
Your Answer Competitor's market share Select the Blank Question: Network ________
is defined as any adjustment to the arrow diagram which becomes necessary owing to
departure from the project schedule laid down earlier. Correct Answer: Updating
Your Answer Design Multiple Choice Single Answers Question: For goods manufactured
to stock, following department is expected to periodically undertake replenishment
action as stocks are depleted:Correct Answer: Production Planning Control Your
Answer Production Planning Control True/False Question: CPM marks critical
activities. Correct Answer: True Your Answer True Select The Blank Question: A
shop order may combine more than one ________ requiring identical items. Correct
Answer: Work order Your Answer Sales order Multiple Choice Single Answer Question:
What are the customer's expectation from the supplier? Correct Answer: Consistent
good quality of products Your Answer Consistent good quality of products Select
The Blank Question: ________ inventories help to balance company's supply with
market demand. Correct Answer: Finished goods Your Answer WIP Select The Blank
Question: Short term forecasts are for ________.

Correct Answer: Material Planning Your Answer Cash flow management

Multiple Choice Single Answer Question: For process planning following is one of
the basic document used :Correct Answer: Operation Layout Your Answer Process
Layout Multiple Choice Single Answer Question: Scheduled start of an operation is
authorized by issuing a document called :Correct Answer: Job card Your Answer
Route card Multiple Choice Multiple Answer Question: SOS Analysis involves
following type of items :Correct Answer: Seasonal items available only for a
limited period. , Seasonal items available throughout the year. , Non-seasonal
items whose quantity is decided on different considerations. Your Answer Seasonal
items available throughout the year. , Non-seasonal items whose quantity is
decided on different considerations. , Machine spare parts Multiple Choice
Multiple Answer Question: The basic procedure of assignment technique is designed
to solve problems wherein :Correct Answer: Number of tasks equal to number of
facilities. , The objective function is minimization. , There are no restrictions
in allocation Your Answer Number of tasks equal to number of facilities. , There
are no restrictions in allocation , Cost of machine should be taken into
consideration. True/False Question: There are five manufacturing systems. However,
many manufacturers combines two or more systems to produce a final product.
Correct Answer: True Your Answer True True/False Question: In LOB, the regular
progress checks the future effect of any current delays and indicates degree of
urgency for corrective action. Correct Answer: True Your Answer True Multiple
Choice Multiple Answer Question: 5 jobs are to be processed on machines M1 and
M2 , first on M1 and then on M2. The processing times in hours are

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as follows. Find the sequence for 5 jobs that will minimize total elapsed time
.also find idle time & total elapsed time. Job Processing time [ hours ] Machine
M1 Machine M2 1 5 2 2 1 6 8 9 7 6 3 8 5 10 4 Correct Answer: 2-4-3-5-1 , Minimum
time 28 hours , Idle time = 1 & 2 Hours for M1 & M2 respectively. Your Answer
Minimum time 28 hours , Idle time = 1 & 2 Hours for M1 & M2 respectively.
True/False Question: When shop floor scheduling problem larger than 3 machines
arise the analytical solution procedures leading to optimality are complex and
difficult. Correct Answer: True Your Answer True Match The Following Question:
Correct Answer:Your Answer End piece allowance Material insufficient to produce
one piece Material insufficient to produce one piece Stock allowance Quantity to
meet requirement of spares Extra material requirement Machining allowance in
handling Spoilage allowance requirement of spares Extra material
requirementMaterial loss Process rejection Quantity to meet

P P C 3rd SEMESTER OPERATIONS (PGDBA)

Question: The data regarding maximum run out between centers pertains to :Correct
Answer: Process planning Your Answer Raw material data True/False Question: Lead
time information is required for determination of safety stock. Correct Answer:
False Your Answer True Select The Blank Question: Americans like to use the word
'inventory' whereas for same context British use the term________. Correct Answer:
Stock Your Answer Stock Multiple Choice Multiple Answer Question: SDE analysis is
employed by the purchase department for :Correct Answer: Contract buying for some
of 'easy' items. , Forward buying of some of 'scarce' items. , Scheduled buying
for some of 'easy' items. Your Answer Forward buying of some of 'scarce' items. ,
Scheduled buying for some of 'easy' items. , Contract buying for some of 'easy'
items. True/False Question: Labour efficiency factor is applied after capacity
requirement of equipment is calculated. Correct Answer: False Your Answer True
Multiple Choice Multiple Answer Question: PERT terminology uses words like
:Correct Answer: Network diagram , Events , Slack Your Answer Network diagram ,
Events True/False Question: The LOB technique is most appropriate for assembly
operations involving number of distinct components. Correct Answer: True Your
Answer True True/False Question: Transit time for manufactured items should be
considered only when it is insignificant. Correct Answer: False Your Answer True
Select The Blank

Select The Blank Question: ________ is required for machine set ups as well as
regular production. Correct Answer: Performance standard Your Answer Machine
design data Multiple Choice Single Answer Question: If a product is required
within 20 days and the product can be made available in 10 days, the Critical
ratio would be :Correct Answer: 2 Your Answer 0.5 Multiple Choice Single Answer
Question: A subcontractor is :Correct Answer: Another form acting as a supplier
Your Answer Manufacturer of specialized products on whom the buyer is dependent
for 100% of requirement of main assembly Multiple Choice Single Answer

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Question: A progress card normally contains ________ squares. Correct Answer: Less
than 25 Your Answer More than 50

P P C 3rd SEMESTER OPERATIONS (PGDBA)

Multiple Choice Multiple Answer Question: Due to the following emergent events,
the queue time has to compensate for the time for which the job has to undergo an
extra time :Correct Answer: Tool breakage , Job split up , Change in priorities
Your Answer Tool breakage , Job split up , Store inventory Multiple Choice Single
Answer Question: One of the following is not an task of progressing :Correct
Answer: Ensuring supply of material and issue of documents to manufacturing shops
Your Answer Expediting to rush up remaining operations of the delays jobs Multiple
Choice Single Answer Question: Production output in night shift is :Correct
Answer: Less than I shift production Your Answer More than I shift production
Multiple Choice Multiple Answer Question: The minimum requirements for application
software for line balancing are as follows :Correct Answer: 1 Ghz processor , 1 Gb
hard Disk free memory , Windows or equivalent operating system. Your Answer 1 Gb
hard Disk free memory , Windows or equivalent operating system. Multiple Choice
Single Answer Question: The work measurement and time study belong to the
following school of management :Correct Answer: Scientific School of management
Your Answer Functional School of management Multiple Choice Multiple Answer
Question: Before planning subcontracting points to be considered are :Correct
Answer: Whether overtime can be given , One more shift can be started Your Answer
Whether overtime can be given , One more shift can be started , Set up time can be
reduced Multiple Choice Multiple Answer Question: The main requirements of re-
order level system are as follows :-

Correct Answer: Incoming materials and materials returned from shop must be
deposited in appropriate bins and their stock cards must be posted for "goods
receipt report" and "material return note" for the quantities received
physically . , Items should be issued in correct quantities. , The balance on the
stock cards should be periodically tallied with physical stock. Your Answer
Incoming materials and materials returned from shop must be deposited in
appropriate bins and their stock cards must be posted for "goods receipt report"
and "material return note" for the quantities received physically . , Items should
be issued in correct quantities. , The balance on the stock cards should be
periodically tallied with physical stock. Multiple Choice Multiple Answer
Question: The following are salient features of the fixed order quantity system
:Correct Answer: Reorder quantity is always the same which is usually economic
order quantity , The time interval between deliveries varies. , Replenishment
action is initiated when the stock on hand is just sufficient to meet demand
during the lead time. Your Answer Reorder quantity is always the same which is
usually economic order quantity , The time interval between deliveries varies. ,
Percent cumulative cost of item is taken into consideration. Select The Blank
Question: ABC company manufactures MS bolts. Given fixed cost Rs 0.5 Lac, Labour
cost Rs 2 Lacs, Raw Material cost Rs 3 Lacs, overhead cost Rs 0.5 Lacs. If bough
from outside, the cost of buying is Rs 8 per piece. The firm uses 100000 MS bolts
every year. Under these circumstances, the firm would take a decision to ________.
Correct Answer: Make at home Your Answer Buy from outside Multiple Choice Multiple
Answer Question: Following difficulties are faced by SDE analysis :Correct Answer:
More delivery period , Geographical location of supplier , Reliability of
suppliers Your Answer More delivery period , Reliability of suppliers , Excise
duty Select The Blank Question: For replenishment action for stock items which are
reserved by PPC, the stores work out ________ stock which equals the stock on hand
less stock reserved. Correct Answer: Free Your Answer Net True/False Question:
Route sheets for custom built job is prepared for each new order received.

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Correct Answer: Your Answer True

True

P P C 3rd SEMESTER OPERATIONS (PGDBA)

memory or wastes computer stationary while preparing stores ledger. Correct


Answer: MNG Analysis Your Answer SOS Analysis Multiple Choice Single Answer
Question: Why customer is called the king? Correct Answer: Customer's orders gives
us work Your Answer Gives satisfaction to workers Multiple Choice Single Answer
Question: Negative value of critical ratio :Correct Answer: Is meaningless Your
Answer Indicates excess of scheduled delivery period Multiple Choice Multiple
Answer Question: The main characteristics of batch production are :Correct Answer:
Short runs , Skilled labours in specific trade , Supervisor to posses knowledge of
specific process Your Answer Short runs , Skilled labours in specific trade ,
Supervisor to posses knowledge of specific process True/False Question: If lead
time available is 11days and lead time required is 10 days, the critical ratio
would be 1.10. Correct Answer: True Your Answer True Multiple Choice Multiple
Answer Question: What are the factor affecting decision about centralized planning
system? Correct Answer: Product variety is large , Jobbing and batch production
methods of manufacturing , Work is less repetitive Your Answer Product variety is
large , Jobbing and batch production methods of manufacturing , Work is less
repetitive True/False Question: In continuous or process production , only one
product is manufactured. Correct Answer: True Your Answer True True/False
Question: The make-or-buy decision becomes necessary when the current source of
supply is not able to supply the material in accordance with buyer's quality
requirements. Correct Answer: True Your Answer True True/False

Match The Following Question: Correct Answer:Your Answer Order quantity Factor
influencing process planningCompare alternative processes Machine capacity chart
Dimensional accuracy purpose machines with special toolings General

Mass production Special purpose machines Break even analysis Standard elemental
time data Compare alternative processes Factor influencing process planning

Multiple Choice Multiple Answer Question: Following are some of the common
standard cutting tools :Correct Answer: Cutting saw , Inserts , Reamers Your
Answer Form tool , Inserts , Reamers Multiple Choice Single Answer Question: The
Carrying cost is stated in terms of :Correct Answer: Per item per year Your Answer
Per order Select The Blank Question: The definitive statement of policy stating
when to procure and how much to procure usually to ensure that the sum of all
costs associated with ________ are minimised is called Inventory policy. Correct
Answer: Inventory Your Answer Buying Select The Blank Question: Buying for C
quantities should be made in ________ quantities . Correct Answer: Large Your
Answer Medium Select The Blank Question: In the assignment model, the________ is
formed between jobs and machines. Correct Answer: Matrix Your Answer Matrix Select
The Blank Question: ________ analysis mainly helps to identify nonexisting items
for which store keeps bin cards, wastes computer

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Question: Work measurement function is attached to line management. Correct
Answer: False Your Answer True

P P C 3rd SEMESTER OPERATIONS (PGDBA)


Multiple Choice Single Answer Question: Which factor influence plan for meeting
seasonal or occasional increase in demand? Correct Answer: Subcontracting Your
Answer Subcontracting Multiple Choice Single Answer Question: Which of the
following is the function of Production Planning? Correct Answer: Process planning
and scheduling Your Answer Progressing Select The Blank Question: Because of
uncertainty of activity timings, PERT acquired a shape of ________ model. Correct
Answer: Probabilistic Your Answer Statistical True/False Question: Scientific
inventory control system requires to be followed for machine aid, work aid and
inspection aid :Correct Answer: False Your Answer True True/False Question: Job
schedule is a chart showing work ahead of each machine with respect to time.
Correct Answer: False Your Answer True Match The Following Question: Correct
Answer:Your Answer Tooling cost Jigs and Fixtures Jigs and Fixtures Cost

Multiple Choice Single Answer Question: Placement of purchase orders in case of


'A' type of items is usually :Correct Answer: Frequent Your Answer Frequent Match
The Following Question: Correct Answer:Your Answer Economic order quantity
Quantity at which there is neither overstocking nor under stocking. Quantity at
which there is neither overstocking nor under stocking. Carrying cost Cost of
'holding' the material in store of transportation [carrying] of material
Procurement cost Administrative cost for procurement of procurement of material
Inventory cost Sum of carrying and inventory cost Sum of carrying and inventory
cost Cost Cost

True/False Question: To solve "n jobs - 3 machines" sequencing problem, the


largest of time of any job on the second machine must be smaller than or equal to
the smallest time of any job on first machine or third machine. Correct Answer:
True Your Answer False True/False Question: Systematic procedures must be set in
the operating functions prior to installation of PPC in the firm. Correct Answer:
True Your Answer True Select The Blank Question: Time waste is the earliest of all
wastes and yet the________ to correct because it does not litter the floor.
Correct Answer: Hazards Your Answer Big hazard Multiple Choice Single Answer
Question: If the annual usage of a material is 1200 units and the reorder point is
at 120 Units, find the lead time. Correct Answer: 4 months Your Answer 1.2 Months

Opportunity costsMonitory value sacrificed in rejection of giving opportunity to


do a business

Incremental cost Vary with decision to make or buy Vary with decision to make or
buy Labour cost benefits Wages and other benefits Wages and other

Multiple Choice Single Answer Question: The goods are manufactured as per
customer's definite order in case of :Correct Answer: Job production Your Answer
Batch production

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P P C 3rd SEMESTER OPERATIONS (PGDBA)
Multiple Choice Multiple Answer Question: The commonly used network techniques
other than PERT and CPM are as follows :Correct Answer: MOSS [ Multi Operation
Scheduling System ] , PCS [ Project Control System ] , GERT [ Graphical Evaluation
Review Techniques ] Your Answer MIS [ Management Information Systems ] Multiple
Choice Multiple Answer Question: To minimize total throughout time we are required
to minimize :Correct Answer: Queuing , Idle time , Inventory Your Answer Queuing ,
Idle time Multiple Choice Multiple Answer Question: Following conditions are
required to be fulfilled for processing n jobs through 2 machines :Correct Answer:
The jobs are ready to be processed before the period under consideration
begins . , Transient time to move a job from one machine to the another is
negligible. , In process inventory is allowed. Your Answer The jobs are ready to
be processed before the period under consideration begins . , In process inventory
is allowed. Select The Blank Question: An inventory control technique based on
selective approach to stock items is called ________ analysis. Correct Answer:
Pareto's Your Answer Pareto's Multiple Choice Multiple Answer Question: While
communicating to customer on delays in delivery following information should be
given :Correct Answer: Information on identification of job , Reasons for delays ,
Revised date of delivery Your Answer Reasons for delays , Revised date of delivery
Select The Blank Question: CPM is ________ oriented system. Correct Answer:
Activity Your Answer Activity Multiple Choice Single Answer Question: One of the
following is not consumable tool :Correct Answer: Arbors Your Answer Arbors
True/False Question: LOB is a manual planning and scheduling technique similar in
nature to MRP [Material Resource Planning]. Correct Answer: Your Answer False

True

Select The Blank Question: ________ is required when expediting fails to bring
deviated plan to its actual path. Correct Answer: Replanning Your Answer
Replanning Multiple Choice Multiple Answer Question: The process of contraction or
compression involves extra cost because extra money is required to be spent on
factors such as :Correct Answer: Overtime engagement of workforce , Purchase of
additional machinery , Use of better materials Your Answer Overtime engagement of
workforce , Purchase of additional machinery , Purchase of stationary of good
quality Multiple Choice Single Answer Question: In job production one single
product is manufactured while a batch of group of products is turned out at a time
under a system of :Correct Answer: Batch production Your Answer Process production
Multiple Choice Multiple Answer Question: The 'F' group of GOLF analysis involves
following requirements :Correct Answer: Search for foreign suppliers , Opening of
letter of credit , Arrangements for shipping and port clearance Your Answer Search
for foreign suppliers Multiple Choice Single Answer Question: The production
system characterized by complex set of activities that must be performed in a
particular order within a given period and within an estimated expenditure is
known as :Correct Answer: Project production Your Answer Project production
Multiple Choice Single Answer Question: Proper Production Planning and Control can
reduce cost in :Correct Answer: Overtime cost Your Answer Overtime cost Select The
Blank Question: ________ is the specific instant of time that marks start and end
of activity. Correct Answer: Event Your Answer Event

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Select The Blank Question: Overlapping of operations help to ________
manufacturing time. Correct Answer: Reduce Your Answer Reduce

P P C 3rd SEMESTER OPERATIONS (PGDBA)

True/False Question: The 'G' group of GOLF analysis involves moderate delivery
time and availability of credit usually in the range of 30 to 60 days. Correct
Answer: True Your Answer True Select The Blank Question: ABC company manufactures
MS bolts. Given fixed cost Rs 0.5 Lac, Labour cost Rs 2 Lacs, Raw Material cost Rs
3 Lacs, overhead cost Rs 0.5 Lacs, the total manufacturing cost would be Rs
________. Correct Answer: 6 Lacs Your Answer 6 Lacs LIST OF ATTEMPTED QUESTION:S
AND ANSWERS Multiple Choice Multiple Answer Question: If actual demand far exceeds
forecast, it will result into :Correct Answer: Better utilization of equipment ,
Project margin , Higher material purchase Your Answer Higher material purchase ,
Increase in labour productivity , Better utilization of equipment , Project margin
Select The Blank Question: To know the accumulated ________ for a given machine at
a given time Load charts are necessary. Correct Answer: Load Your Answer Load
Multiple Choice Single Answer Question: LOB technique was developed by US navy in
the year :Correct Answer: 1958 Your Answer 1958 True/False Question: In continuous
or process production , only one product is manufactured. Correct Answer: True
Your Answer True Select The Blank Question: ________reflects impact of money tied
up in inventory. Correct Answer: Inventory turnover Your Answer Inventory turnover
Multiple Choice Multiple Answer Question: Methods for recording actual progress of
work for shop orders are :Correct Answer: Progress card , Display board , Network
updating Your Answer Progress card , Display board , Network updating , Job card

Multiple Choice Multiple Answer Question: "Difficult" items have following


attributes :Correct Answer: Available indigenously but are not easy to procure ,
Items which come from longer distance , Items which are difficult to manufacture
Your Answer Available indigenously but are not easy to procure , Items which come
from longer distance , Items having complex specifications Multiple Choice
Multiple Answer Question: They are type of analytical estimate :Correct Answer:
Moving average , Exponential smothering , Curve fitting Your Answer Moving average
, Curve fitting Select The Blank Question: The performance standard is required by
________ to determine individual machine capacity for the purpose of machine
loading and assigning machine hours and man hours . Correct Answer: Scheduler Your
Answer Production engineer Multiple Choice Multiple Answer Question: The network
analysis involves following works :Correct Answer: Obtaining a work breakdown
structure to a set of individual jobs which are arranged in a logical network. ,
Estimation of job duration , Scheduling to discover which jobs control completion
of project and reallocation of resources. Your Answer Obtaining a work breakdown
structure to a set of individual jobs which are arranged in a logical network. ,
Estimation of job duration , Scheduling to discover which jobs control completion
of project and reallocation of resources. Multiple Choice Single Answer Question:
The assembly work content [ Wi ] of the i'th station having n work stations is
given by :Correct Answer: å Wi from i=1 to n Your Answer å Wi from i=1 to n
Multiple Choice Multiple Answer Question: Essentials of good forecasts are
:Correct Answer: Stability , Fairly accurate , Economical to generate Your Answer
Stability , Fairly accurate , Economical to generate

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Select The Blank Question: A progress card is the most ________ method of
recording of progress of work. Correct Answer: Convenient Your Answer Convenient

P P C 3rd SEMESTER OPERATIONS (PGDBA)


Multiple Choice Multiple Answer Question: The 'F' group of GOLF analysis involves
following requirements :Correct Answer: Search for foreign suppliers , Opening of
letter of credit , Arrangements for shipping and port clearance Your Answer Search
for foreign suppliers , Opening of letter of credit , Arrangements for shipping
and port clearance , Account in foreign bank Match The Following Question: Correct
Answer: Your Answer Order quantity Factor influencing process planning Break even
analysis Machine capacity chart Dimensional accuracy Dimensional accuracy Mass
production Special purpose machines Special purpose machines Standard elemental
time data Compare alternative processes Factor influencing process planning
Multiple Choice Multiple Answer Question: The tooling data is prepared in respect
of following measuring instruments :Correct Answer: Vernier caliper , Micrometer
screw gauge , Strain gauge Your Answer Vernier caliper , Micrometer screw gauge ,
Strain gauge , Drill bits Multiple Choice Multiple Answer Question: In
replenishment system, the fixed order quantity system is also called by following
names :Correct Answer: Fixed order system , Min-max system , Reorder point system
Your Answer Fixed order system , Min-max system , Re-order point system , Lead
time system Multiple Choice Multiple Answer Question: How you will Judge the
failure of production planning and control department? Correct Answer: Frequent
broken delivery promises , Underutilization of men, machines , Excessive overtime
Your Answer Frequent broken delivery promises , Underutilization of men,
machines , Excessive overtime , Better coordination with other section Multiple
Choice Single Answer Question: In Cost Vs Quantity plot, the total inventory Cost
curve is :Correct Answer: Parabolic Your Answer Inverse True/False

Multiple Choice Multiple Answer Question: Following are some of the common
standard cutting tools :Correct Answer: Cutting saw , Inserts , Reamers Your
Answer Form tool , Cutting saw , Inserts , Reamers Multiple Choice Multiple Answer
Question: Tooling cost comprises the cost of :Correct Answer: Gigs , Fixtures ,
Drill bits Your Answer Gigs , Fixtures , Drill bits , Stationary Multiple Choice
Single Answer Question: The light engineering company has one special purpose
facing & centering machine And one copying lathe. The foreman has five work orders
for processing . The operation Sequence is fixed [ each job is first faced and
centered and then copy turned ] . The standard Hours required for each machine to
process each work order are shown in the following Table :- Work Order Processing
Time [Hours ] Facing & centering machine Copying Lathe I 16 40 II 30 60 III 20 6
IV 15 16 V 25 12 find sequence to minimize requirements of machine hours. Correct
Answer: IV-I-II-V-III Your Answer I-II-III-IV-V Select The Blank Question:
________ represents the time that elapses between the receipt of requirement of
job until the job is adopted in the production control department. Correct Answer:
Order preparation time Your Answer Queue time True/False Question: PERT basically
does not demarcate between critical and non-critical activities. Correct Answer:
True Your Answer True Multiple Choice Single Answer Question: The assignment
method is also called as :Correct Answer: Hungarian Method Your Answer Analytical
Method Multiple Choice Multiple Answer Question: Outside operations cost involves
expenses such as :Correct Answer: Rough blanking , Heat treatment , Plating Your
Answer Heat treatment , Plating , Inventory control , Rough blanking Select The
Blank Question: The correct fitting of orders with capacity considerably lessens
________ burden of control. Correct Answer: Foreman's Your Answer Foreman's

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Question: Given stock in hand = 1320 units, safety stock=840 units and average
daily consumption = 60 units, the lead time available would be 10 hours. Correct
Answer: False Your Answer True

P P C 3rd SEMESTER OPERATIONS (PGDBA)


Select The Blank Question: An inventory control system in which stock of item is
physically or conceptually divided into ________ bins is calledTwo bin system.
Correct Answer: Two Your Answer Pair Multiple Choice Multiple Answer Question:
They are type of analytical estimate :Correct Answer: Moving average , Exponential
smothering , Curve fitting Your Answer Moving average , Exponential smothering ,
Curve fitting , Opinion surveys Multiple Choice Single Answer Question: For goods
manufactured to stock, following department is expected to periodically undertake
replenishment action as stocks are depleted :Correct Answer: Production Planning
Control Your Answer Production True/False Question: Random fluctuation is addition
of cyclical fluctuation and seasonal fluctuation. Correct Answer: False Your
Answer True True/False Question: Scientific inventory control system requires to
be followed for machine aid, work aid and inspection aid :Correct Answer: False
Your Answer True Multiple Choice Single Answer Question: Value Analysis conducted
in 'C' type of material is usually :Correct Answer: Minimum Your Answer Minimum
True/False Question: Purchase department must keep PPC informed regarding lead
time of different items specially where lead times are extended. Correct Answer:
True Your Answer True True/False Question: In assignment matrix, it is a must to
determine Jacobean of the determinant. Correct Answer: False Your Answer True
Select The Blank Question: For replenishment action for stock items which are
reserved by PPC, the stores work out ________ stock which equals the stock on hand
less stock reserved. Correct Answer: Free Your Answer Net

Multiple Choice Single Answer Question: If the annual usage of a material is 1200
units and the reorder point is at 120 Units, find the lead time. Correct Answer: 4
months Your Answer 4 months Multiple Choice Single Answer Question: The assignment
algorithm was developed by a Hungarian mathematician named :Correct Answer: D.
Konig Your Answer Charles simony Multiple Choice Single Answer Question: So far as
possible, number of activities should be :Correct Answer: Limited Your Answer
Limited True/False Question: Production Planning and Control makes the supervisor
ineffective. Correct Answer: True Your Answer False Multiple Choice Single Answer
Question: Unit of loading and scheduling depends on following factor :Correct
Answer: Operating cycle Your Answer Unit of capacity True/False Question: The 'G'
group of GOLF analysis involves moderate delivery time and availability of credit
usually in the range of 30 to 60 days. Correct Answer: True Your Answer True
Multiple Choice Multiple Answer Question: Load charts are used for following
:Correct Answer: To know the accumulated load on a given machine at a given time ,
Identify periods available for allocation in future to orders , Matching orders
and loads Your Answer Improving supply of material , To know the accumulated load
on a given machine at a given time , Identify periods available for allocation in
future to orders , Matching orders and loads Select The Blank Question: ABC
company manufactures MS bolts. Given fixed cost Rs 0.5 Lac, Labour cost Rs 2 Lacs,
Raw Material cost Rs 3 Lacs, overhead cost Rs 0.5 Lacs, the total manufacturing
cost would be Rs ________. Correct Answer: 6 Lacs Your Answer 6 Lacs

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P P C 3rd SEMESTER OPERATIONS (PGDBA)
Multiple Choice Single Answer Question: What are the customer's expectation from
the supplier? Correct Answer: Consistent good quality of products Your Answer
Consistent good quality of products Match The Following Question: Correct Answer:
Your Answer End piece allowance Material insufficient to produce one piece
Material insufficient to produce one piece Stock allowance Quantity to meet
requirement of spares Quantity to meet requirement of spares Machining allowance
Extra material requirement Extra material requirement Spoilage allowance Process
rejection Process rejection Multiple Choice Single Answer Question: Why customer
is called the king? Correct Answer: Customer's orders gives us work Your Answer
Customer's orders gives us work Multiple Choice Single Answer Question: PPC is
expected to have good inter-departmental relationships to achieve the production
targets. Which is the most important factor that shall affect production targets?
Correct Answer: Timely availability of material, manpower Your Answer Timely
availability of material, manpower Select The Blank Question: Generally for
________ flow system, Heuristic method is preferred. Correct Answer: Intermittent
Your Answer Continuous Select The Blank Question: In control board________
compartment contains copy of work orders/shop orders of the item to be processed
next on the machine. Correct Answer: Middle Your Answer Bottom True/False
Question: Work measurement function is attached to line management. Correct
Answer: False Your Answer True Multiple Choice Multiple Answer Question: The
technical feasibility of sales enquiry is carried out on the following grounds
:Correct Answer: Tools and plants are available , Technical know how is
available , Competent persons are present

Your Answer Tools and plants are available , Technical know how is available ,
Competent persons are present , Cost data of raw material is available. LIST OF
ATTEMPTED QUESTION:S AND ANSWERS

Multiple Choice Multiple Answer Question: Following are the factors which
influence tool life :Correct Answer: Operators efficiency , Type of tool ,
Material it is required to operate upon Your Answer Operators efficiency , Type of
tool , Material it is required to operate upon Multiple Choice Single Answer
Question: The document which incorporates details of process planning for a job is
called :Correct Answer: Route Sheet Your Answer Route Sheet Multiple Choice
Multiple Answer Question: CPM terminology uses words like Correct Answer: Arrow
diagram , Nodes , Float Your Answer Arrow diagram , Nodes Select The Blank
Question: Forecasting is function of ________. Correct Answer: Marketing
department Your Answer Planning in charge Select The Blank Question: Johnsons
method of scheduling can be used when operation sequence involve ________
machines. Correct Answer: Two Your Answer Two Select The Blank Question: Good
quality and ________are the two main requirements to secure maximum business from
a customer. Correct Answer: Competitive rates Your Answer Competitive rates Select
The Blank Question: Sum of queue, transit, order preparation and manufacturing
times is known as ________ Correct Answer: Total Lead Time Your Answer Total Lead
Time True/False

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Question: To conduct FSN analysis we require, last date of receipt or last date of
issue whichever is later and period. Correct Answer: True Your Answer True

P P C 3rd SEMESTER OPERATIONS (PGDBA)


Multiple Choice Single Answer Question: Effective Production Planning and Control,
reduce investment in inventories effectively :Correct Answer: By proper
coordination between shop floor, stores and buying department Your Answer By
proper coordination between shop floor, stores and buying department True/False
Question: Fluctuation due to changes in season are called cyclical fluctuation.
Correct Answer: False Your Answer False True/False Question: Flexibility and
product variety are not interrelated with each other. Correct Answer: False Your
Answer True True/False Question: Overlapping of operations help to reduce
manufacturing time. Correct Answer: True Your Answer True Select The Blank
Question: The LOB technique is made more accurate and fast by using ________.
Correct Answer: Computers Your Answer Reduction techniques True/False Question:
Overtime is undesirable since it increases manufacturing cost of the product.
Correct Answer: True Your Answer False Multiple Choice Multiple Answer Question:
The essential features of batch production are :Correct Answer: General purpose
machines and process type layout , Manual materials handling , Flexibility of
production schedule Your Answer General purpose machines and process type layout ,
Manual materials handling , Flexibility of production schedule Multiple Choice
Single Answer Question: The sourcing of vendors in case of 'B' type of items is
:Correct Answer: Medium

Multiple Choice Multiple Answer Question: Overtime can be avoided in many ways and
they are :Correct Answer: Unrealistic delivery date , Acceptance of too many rush
order , Excessive machine breakdown Your Answer Unrealistic delivery date ,
Acceptance of too many rush order , Excessive machine breakdown Multiple Choice
Multiple Answer Question: Material control function embraces a following
techniques :Correct Answer: Make -or -buy decision , Pareto's analysis ,
Replenishment system Your Answer Make -or -buy decision , Pareto's analysis ,
Replenishment system True/False Question: Work measurement is not useful for
choosing between two alternate methods of production. Correct Answer: False Your
Answer False Multiple Choice Multiple Answer Question: Process Sheet contains
following information :Correct Answer: Material Specification , Sequence of
operation , Skill of Labour Your Answer Material Specification , Sequence of
operation , Skill of Labour True/False Question: More than one subcontractor
should be developed for each subcontracted operation/Job. Correct Answer: True
Your Answer True Select The Blank Question: Classification of items on basis of
their capital lock up is called ________ analysis. Correct Answer: XYZ Your Answer
XYZ Select The Blank Question: Purchase section must keep ________posted on the
progress of purchase orders and expected delays. Correct Answer: P.P.C. Your
Answer P.P.C.

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Your Answer

Few

P P C 3rd SEMESTER OPERATIONS (PGDBA)


Your Answer

Only product related activities

Multiple Choice Single Answer Question: Dispatcher withdraws required quantity of


material from stores using following document :Correct Answer: Stores issue order
Your Answer Bill of material Multiple Choice Multiple Answer Question: In a mass
production assembly shop following work measurement techniques are used :Correct
Answer: Time study , Work sampling , Production study Your Answer Time study ,
Work sampling , Production study , Analytical estimating Multiple Choice Multiple
Answer Question: SDE analysis is based on problems of procurement namely :Correct
Answer: Non-availability , Scarcity , Longer lead time Your Answer Non-
availability , Scarcity , Longer lead time True/False Question: Line balancing is
a simulation technique. Correct Answer: False Your Answer False Multiple Choice
Multiple Answer Question: The line of balance is a device for planning and
monitoring progress of :Correct Answer: Purchase order execution , Project
execution , Targeted programs Your Answer Purchase order execution , Project
execution , Targeted programs Select The Blank Question: Sales persons decides
________. Correct Answer: Synthetic forecast Your Answer Current sales True/False
Question: Material control Card is a document for record of issues of material and
receipt of unused material by production shop. Correct Answer: False Your Answer
False Multiple Choice Single Answer Question: Work measurement is limited to
measuring :Correct Answer: Productive & non productive time

Match The Following Question: Correct Answer:Your Answer Move order Transport
material from and to required work centers Transport material from and to required
work centers Materials Order Allocation of material required in connection with
shop order Allocation of material required in connection with shop order Work
Order Bird's eye view of production programme Bird's eye view of production
programme Production Order Reserve material required in connection with sales
order Reserve material required in connection with sales order

Multiple Choice Multiple Answer Question: The software for line balancing should
have following features :Correct Answer: Easy to operate , Easy to install , Easy
to upgrade Your Answer Easy to operate , Easy to install , Unmanaged code should
be available Multiple Choice Single Answer Question: Man hours is commonly used
unit of measurement for scheduling purposes in following industry :Correct Answer:
Engineering Your Answer Engineering Multiple Choice Multiple Answer Question:
Customer plays very important role due to the following reasons :Correct Answer:
Gives us work , Dividends to share holders , Gets business from new customers Your
Answer Gives us work , Dividends to share holders , Gets business from new
customers Multiple Choice Single Answer Question: The 4X4 assignment problem
involve following job-machine operations :Correct Answer: 24 Your Answer 24
Multiple Choice Single Answer Question: The best of scientific tools available for
scheduling is :Correct Answer: CPA [ critical path analysis ] Your Answer Gantt
Chart

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P P C 3rd SEMESTER OPERATIONS (PGDBA)
Multiple Choice Multiple Answer Question: Work measurement is responsibility of
:Correct Answer: PPC , Industrial Engineering , Production department Your Answer
PPC , Industrial Engineering Match The Following Question: Correct Answer:Your
Answer Long production run Flow production Mass and Flow production Mass and
Multiple Choice Multiple Answer Question: Smoothing performs following
activities:Correct Answer: Reallocation of resources , Improving utilization of
resources , Conducting Heuristic approach Your Answer Reallocation of resources ,
Improving utilization of resources , Conducting Heuristic approach True/False
Question: As per a study on materials management practices, a typical firm spends
almost half of its rupee sales on goods purchased from vendors. Correct Answer:
True Your Answer True Select The Blank Question: Value analysis of ________ class
items is usually inadvisable. Correct Answer: C Your Answer C True/False Question:
PPC system in the organisation is to be tailor made. Correct Answer: True Your
Answer True

Complex activities to be performed in a particular order within a give time &


estimate. Project production Project production One or few units manufactured as
per customers requirement Jobbing Production Jobbing Production Short production
run Batch Production Batch Production

Multiple Choice Single Answer Question: Value Analysis conducted in 'C' type of
material is usually :Correct Answer: Minimum Your Answer Minimum Multiple Choice
Multiple Answer Question: Some of significant features of HML analysis are
:Correct Answer: To evolve buying policies to control purchases , To delegate
authorities to different buyers to make petty cash purchases , Not to take
consumption into account Your Answer To evolve buying policies to control
purchases , To delegate authorities to different buyers to make petty cash
purchases Multiple Choice Single Answer Question: What is the reasons for poor
labour efficiency attributed by inefficient P.P.C.? Correct Answer: Failure to
provide proper tools and control on work in progress on shop floor Your Answer
Failure to provide proper tools and control on work in progress on shop floor
Multiple Choice Single Answer Question: The administrative expenses towards the
procurement of materials is called :Correct Answer: Procurement cost Your Answer
Administrative cost

LIST OF ATTEMPTED QUESTION:S AND ANSWERS

True/False Question: Performance benchmarking does not involves comparison of


financial ratios at the aggregate level. Correct Answer: False Your Answer False
Multiple Choice Single Answer Question: Setup time includes :Correct Answer:
Internal setup time & External setup time Your Answer Internal setup time &
External setup time Multiple Choice Single Answer Question: Participants of the
groups for quality circles should be decided by :Correct Answer: Employees coming
together by their own enthusiasm Your Answer Employees coming together by their
own enthusiasm Multiple Choice Single Answer

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Question: Check sheet are also used as :Correct Answer: Data gathering &
interpretation tool Your Answer Data gathering & interpretation tool Multiple
Choice Single Answer Question: SMED means :Correct Answer: Single minute exchange
of dies Your Answer Single minute exchange of dies Match The Following Question:
Correct Answer:Your Answer Productivity performance measurement Cost of quality
Financial performance measurement Sales of the months

P P C 3rd SEMESTER OPERATIONS (PGDBA)


Parato analysis underlines & operates on Philosophy of "vital few:trivial many"
Philosophy of "vital few:trivial many" Parato analysis is technique of identifying
vital causes by Arranging data according to the descending order of their
frequency of occurrence Arranging data according to the descending order of their
frequency of occurrence Parato diagram is a Bar graph with height or value drawn
by Arranging data in descending order Magnitude of defects

Turnover employee Sales of the months

Customer satisfaction measurement Customer complaints per period Customer


complaints per period Staff attitude measurementEmployee satisfaction index
Employee satisfaction index

Multiple Choice Multiple Answer Question: Few steps in construction in Radar chart
are :Correct Answer: Brainstorming to enlist characteristics which require to be
evaluated & draw the circle & divide it into 'slices' equal to number of
characteristics , The first slice begins at 12 noon. Then draw vertical line &
calibrate it equal to the number of levels required , Draw concentric circles from
each gradiation using 'o' point as centre Your Answer Brainstorming to enlist
characteristics which require to be evaluated & draw the circle & divide it into
'slices' equal to number of characteristics , The first slice begins at 12 noon.
Then draw vertical line & calibrate it equal to the number of levels required ,
Draw concentric circles from each gradiation using 'o' point as centre Select The
Blank Question: 5 S audit result is discussed in ________ meeting. Correct Answer:
Monthly Your Answer Monthly True/False Question: Fishbone analysis is used both in
analysis & planning. Correct Answer: True Your Answer False Multiple Choice Single
Answer Question: One Green Belt may head a team of :Correct Answer: 20 employees
Your Answer 20 employees Multiple Choice Multiple Answer Question: Role of
champions are :Correct Answer: Approve six sigma projects , Remove road block in
the path of six sigma implementation , Monitor progress of six sigma projects Your
Answer Monitor progress of six sigma projects , Approve six sigma projects ,
Remove road block in the path of six sigma implementation

Select The Blank Question: ________ is an effect due to the muda of defect.
Correct Answer: Wear & tear of parts while disassembling Your Answer Poor
production planning & control Select The Blank Question: If some defective parts
are discovered by the subsequent process they should be returned to the ________
to prevent reoccurrence. Correct Answer: Preceding process Your Answer Return to
stores Multiple Choice Multiple Answer Question: The results oriented efforts of
the quality circle should also include :Correct Answer: Efforts to avoid the
problem permanently , Ultimate aim of the customers satisfaction , Attacking the
real root causes & all possibilities Your Answer Efforts to avoid the problem
permanently , Publication or advertisement of your contribution , Attacking the
real root causes & all possibilities Match The Following Question: Correct
Answer:Your Answer Parato diagram always indicates Magnitude of defects Philosophy
of 20% of the activity causes 80% of the effect

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Multiple Choice Multiple Answer Question: To draw control charts, sample must be
representative of homogeneous segment of production for which :Correct Answer: The
items of the sample should be from the same machine setting , The items should be
of the same batch , Items should be made from the same raw material batch Your
Answer The items of the sample should be from the same machine setting , The items
should be of the same batch , Items should be made from the same raw material
batch Multiple Choice Single Answer Question: Failure mode and effect analysis
(FMEA) establish Correct Answer: Process failure and minimize frequency Your
Answer Process failure and minimize frequency Multiple Choice Multiple Answer
Question: What are the steps in deciding the benchmarking partner? Correct Answer:
Decide level of benchmarking , List down a few prospective candidates of
partnership , Collect information of short listed partners Your Answer Decide
level of benchmarking , List down a few prospective candidates of partnership ,
Collect information of short listed partners Multiple Choice Single Answer
Question: One Master Black Belt may head a team of :Correct Answer: 15-20 Black
Belts Your Answer 15-20 Black Belts Multiple Choice Single Answer Question:
Competitive benchmarking involves identifying key competitive product, services or
processes & comparing with those of :Correct Answer: Main competitor Your Answer
Main competitor Multiple Choice Single Answer Question: Implication of Quality
problem is:Correct Answer: Gap in performance Your Answer Gap in performance

P P C 3rd SEMESTER OPERATIONS (PGDBA)

Question: Non-availability of files /document in time is a problem to be addressed


by office TPM. Correct Answer: True Your Answer True Multiple Choice Single Answer
Question: Check sheet is easy to use because it is :Correct Answer: Simplest tool
Your Answer Simplest tool Multiple Choice Single Answer Question: Benchmarking
helps to identify the gap between the current performance of the organization and
the :Correct Answer: Performance of the best organization Your Answer Performance
of the best organization True/False Question: Flow chart is pictorial
representation of the steps in production control. Correct Answer: False Your
Answer True Multiple Choice Multiple Answer Question: Breakdown problem may be
stratified by :Correct Answer: Sections , Machines , Type of breakdown (e.g mech.
Or electrical) Your Answer Sections , Machines , Type of breakdown (e.g mech. Or
electrical) Select The Blank Question: A control chart to exhibit counted data on
number of defect is called ________. Correct Answer: c-chart Your Answer c-chart
Select The Blank Question: Procedure for implementation of TPM consists of
________ numbers of steps. Correct Answer: 12 Your Answer 8 Select The Blank
Question: Capability index Cp = ________ Correct Answer: Specification
width/process width Your Answer Specification width/process width Multiple Choice
Single Answer Question: Pareto's analysis underlines & operates philosophy of
:Correct Answer: Vital few = trivial many Your Answer Vital few = trivial many

Select The Blank Question: Number of defects in an individual component, like


gear, shaft, wheel etc can be monitored through ________ type of control chart.
Correct Answer: c-chart Your Answer c-chart True/False

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P P C 3rd SEMESTER OPERATIONS (PGDBA)
True/False Question: Kanban signals are required when assembly work, subassembly
work and manufacturing at parts is carried out at different locations. Correct
Answer: True Your Answer True Multiple Choice Multiple Answer Question: To reduce
clamping & declamping time, following actions are desirable :Correct Answer:
Standardize clamping bolts / screws , Cut off unnecessary threads , Use quick
clamping device Your Answer Standardize clamping bolts / screws , Cut off
unnecessary threads , Use quick clamping device Select The Blank Question:
Benchmarking allows exchange of ________ between the benchmarking partners.
Correct Answer: Information Your Answer Information Multiple Choice Multiple
Answer Question: TQM can never flourish if the staff are:Correct Answer: Worried
about losing jobs , Afraid of being reprimanded if there are mistakes , Scared of
their bosses Your Answer Worried about losing jobs , Afraid of being reprimanded
if there are mistakes , Scared of their bosses True/False Question: In bar graph
each bar is of same height. Correct Answer: False Your Answer False Multiple
Choice Multiple Answer Question: During SMED implementation, primary study
consists of :Correct Answer: Equipment analysis , Setup change analysis ,
Preparation items (storage place , method) analysis Your Answer Equipment analysis
, Setup change analysis , Preparation items (storage place , method) analysis
True/False Question: Daily work management can also be extended to non
manufacturing areas like procurement, QA, HRD etc. Correct Answer: True Your
Answer True Multiple Choice Multiple Answer Question: Types of Poka-Yoke are :-

Correct Answer: Prevention type Poka-Yoke , Detection type Poka-Yoke Your Answer
Prevention type Poka-Yoke , Detection type Poka-Yoke Multiple Choice Single Answer
Question: Quality problem solving tool is used to :Correct Answer: Improve quality
Your Answer Save time True/False Question: Along with problem solving tools
experience and judgment is also used. Correct Answer: True Your Answer False
Select The Blank Question: JIT advocates the philosophy at elimination of waste
from system which occurs due to ________. Correct Answer: Over Production Your
Answer Over Production True/False Question: Without measuring initial performance,
target can't be set. Correct Answer: True Your Answer False Multiple Choice
Multiple Answer Question: An erratic patterns falling above & below the control
limits indicates :Correct Answer: Defect in materials , Frequent adjustment of
machines , Poorly trained operators Your Answer Defect in materials , Frequent
adjustment of machines , Poorly trained operators True/False Question: Sample size
for the construction of p-chart are larger than X bar-R chart. Correct Answer:
True Your Answer True Multiple Choice Multiple Answer Question: Histogram is an
important diagnostic tool. Analysis of the histogram gives :Correct Answer: It
shows cause which affects the process , An idea of what is happening to the
process , Whether the process is capable of meeting process or not i.e. around
correct average & within specific limits Your Answer An idea of what is happening
to the process , Whether the process is capable of meeting process or not i.e.
around

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correct average & within specific limits , A bird's eye view of the variation
Multiple Choice Single Answer Question: Productivity improves by :Correct Answer:
Voluntary participants of everyone Your Answer Voluntary participants of everyone

P P C 3rd SEMESTER OPERATIONS (PGDBA)

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LIST OF ATTEMPTED QUESTIONS AND ANSWERS True/False Question

XYZ when combined with FSN analysis helps to classify nonmoving items into XN , YN
and ZN. Correct Answer True Your Answer True

Multiple Choice Single Answer Question Forecast is based on :Correct Answer Past
data Your Answer Competitor's market share

Select The Blank Question Network ________ is defined as any adjustment to the
arrow diagram which becomes necessary owing to departure from the project schedule
laid down earlier. Correct Answer Updating Your Answer Design

Multiple Choice Single Answer Question For goods manufactured to stock, following
department is expected to periodically undertake replenishment action as stocks
are depleted :Correct Answer Production Planning Control Your Answer True/False
Question Production Planning Control

CPM marks critical activities.

Correct Answer True Your Answer True

Select The Blank Question A shop order may combine more than one ________
requiring identical items. Correct Answer Work order Your Answer Sales order
Multiple Choice Single Answer Question What are the customer's expectation from
the supplier? Correct Answer Consistent good quality of products Your Answer
Consistent good quality of products

Select The Blank Question ________ inventories help to balance company's supply
with market demand. Correct Answer Finished goods Your Answer WIP

Select The Blank Question Short term forecasts are for ________. Correct Answer
Material Planning Your Answer Cash flow management

Multiple Choice Single Answer Question For process planning following is one of
the basic document used :Correct Answer Operation Layout Your Answer Process
Layout

Multiple Choice Single Answer Question Scheduled start of an operation is


authorized by issuing a document called :Correct Answer Job card Your Answer Route
card

Multiple Choice Multiple Answer Question SOS Analysis involves following type of
items :Correct Answer Seasonal items available only for a limited period. ,
Seasonal items available throughout the year. , Non-seasonal items whose quantity
is decided on different considerations. Your Answer Seasonal items available
throughout the year. , Non-seasonal items whose quantity is decided on different
considerations. , Machine spare parts Multiple Choice Multiple Answer Question The
basic procedure of assignment technique is designed to solve problems wherein :-
Correct Answer Number of tasks equal to number of facilities. , The objective
function is minimization. , There are no restrictions in allocation Your Answer
Number of tasks equal to number of facilities. , There are no restrictions in
allocation , Cost of machine should be taken into consideration. True/False
Question

There are five manufacturing systems. However, many manufacturers combines two or
more systems to produce a final product. Correct Answer True Your Answer True

True/False Question

In LOB, the regular progress checks the future effect of any current delays and
indicates degree of urgency for corrective action. Correct Answer True Your Answer
True

Multiple Choice Multiple Answer Question 5 jobs are to be processed on machines M1


and M2 , first on M1 and then on M2. The processing times in hours are as
follows.Find the sequence for 5 jobs that will minimize total elapsed time .also
find idle time & total elapsed time. Job Processing time [ hours ] Machine M1
Machine M2 1 5 2 2 1 6 8 9 7 6 3 8 5 10 4 Correct Answer 2-4-3-5-1 , Minimum time
28 hours , Idle time = 1 & 2 Hours for M1 & M2 respectively. Your Answer Minimum
time 28 hours , Idle time = 1 & 2 Hours for M1 & M2 respectively. True/False
Question

When shop floor scheduling problem larger than 3 machines arise the analytical
solution procedures leading to optimality are complex and difficult. Correct
Answer True Your Answer True

Match The Following Question End piece allowance Stock allowance

Correct Answer Material insufficient to produce one piece Quantity to meet


requirement of spares

Your Answer Material insufficient to produce one piece Extra material requirement
Machining allowance Spoilage allowance

Extra material requirement Material loss in handling Process rejection Quantity to


meet requirement of spares

Select The Blank Question ________ is required for machine set ups as well as
regular production. Correct Answer Performance standard Your Answer Machine design
data

Multiple Choice Single Answer Question If a product is required within 20 days and
the product can be made available in 10 days, the Critical ratio would be :Correct
Answer 2 Your Answer 0.5

Multiple Choice Single Answer Question A subcontractor is :Correct Answer Another


form acting as a supplier Your Answer Manufacturer of specialized products on whom
the buyer is dependent for 100% of requirement of main assembly

Multiple Choice Single Answer Question The data regarding maximum run out between
centers pertains to :Correct Answer Process planning Your Answer True/False
Question Raw material data

Lead time information is required for determination of safety stock. Correct


Answer False Your Answer True

Select The Blank Question Americans like to use the word 'inventory' whereas for
same context British use the term________. Correct Answer Stock Your Answer Stock
Multiple Choice Multiple Answer Question SDE analysis is employed by the purchase
department for :Correct Answer Contract buying for some of 'easy' items. , Forward
buying of some of 'scarce' items. , Scheduled buying for some of 'easy' items.
Your Answer Forward buying of some of 'scarce' items. , Scheduled buying for some
of 'easy' items. , Contract buying for some of 'easy' items. True/False Question

Labour efficiency factor is applied after capacity requirement of equipment is


calculated. Correct Answer False Your Answer True

Multiple Choice Multiple Answer Question PERT terminology uses words like :Correct
Answer Network diagram , Events , Slack Your Answer True/False Question Network
diagram , Events

The LOB technique is most appropriate for assembly operations involving number of
distinct components. Correct Answer True Your Answer True

True/False Question

Transit time for manufactured items should be considered only when it is


insignificant. Correct Answer False Your Answer True

Select The Blank Question A progress card normally contains ________ squares.
Correct Answer Less than 25 Your Answer More than 50

Multiple Choice Multiple Answer Question Due to the following emergent events, the
queue time has to compensate for the time for which the job has to undergo an
extra time :Correct Answer Tool breakage , Job split up , Change in priorities
Your Answer Tool breakage , Job split up , Store inventory

Multiple Choice Single Answer Question One of the following is not an task of
progressing :Correct Answer Ensuring supply of material and issue of documents to
manufacturing shops Your Answer Expediting to rush up remaining operations of the
delays jobs Multiple Choice Single Answer Question Production output in night
shift is :Correct Answer Less than I shift production Your Answer More than I
shift production

Multiple Choice Multiple Answer Question The minimum requirements for application
software for line balancing are as follows :Correct Answer 1 Ghz processor , 1 Gb
hard Disk free memory , Windows or equivalent operating system. Your Answer 1 Gb
hard Disk free memory , Windows or equivalent operating system. Multiple Choice
Single Answer Question The work measurement and time study belong to the following
school of management :Correct Answer Scientific School of management Your Answer
Functional School of management

Multiple Choice Multiple Answer Question Before planning subcontracting points to


be considered are :Correct Answer Whether overtime can be given , One more shift
can be started Your Answer Whether overtime can be given , One more shift can be
started , Set up time can be reduced

Multiple Choice Multiple Answer Question The main requirements of re-order level
system are as follows :Correct Answer Incoming materials and materials returned
from shop must be deposited in appropriate bins and their stock cards must be
posted for "goods receipt report" and "material return note" for
Your Answer

the quantities received physically . , Items should be issued in correct


quantities. , The balance on the stock cards should be periodically tallied with
physical stock. Incoming materials and materials returned from shop must be
deposited in appropriate bins and their stock cards must be posted for "goods
receipt report" and "material return note" for the quantities received
physically . , Items should be issued in correct quantities. , The balance on the
stock cards should be periodically tallied with physical stock.

Multiple Choice Multiple Answer Question The following are salient features of the
fixed order quantity system :Correct Answer Reorder quantity is always the same
which is usually economic order quantity , The time interval between deliveries
varies. , Replenishment action is initiated when the stock on hand is just
sufficient to meet demand during the lead time. Your Answer Reorder quantity is
always the same which is usually economic order quantity , The time interval
between deliveries varies. , Percent cumulative cost of item is taken into
consideration. Select The Blank Question ABC company manufactures MS bolts. Given
fixed cost Rs 0.5 Lac, Labour cost Rs 2 Lacs, Raw Material cost Rs 3 Lacs,
overhead cost Rs 0.5 Lacs. If bough from outside, the cost of buying is Rs 8 per
piece. The firm uses 100000 MS bolts every year. Under these circumstances, the
firm would take a decision to ________. Correct Answer Make at home Your Answer
Buy from outside

Multiple Choice Multiple Answer Question Following difficulties are faced by SDE
analysis :Correct Answer More delivery period , Geographical location of
supplier , Reliability of suppliers Your Answer More delivery period , Reliability
of suppliers , Excise duty Select The Blank Question For replenishment action for
stock items which are reserved by PPC, the stores work out ________ stock which
equals the stock on hand less stock reserved. Correct Answer Free Your Answer
True/False Question Net

Route sheets for custom built job is prepared for each new order received.
Correct Answer True Your Answer True

Match The Following Question Order quantity Machine capacity chart Mass production
Standard elemental time data

Correct Answer

Your Answer

Factor influencing process Compare alternative planning processes Dimensional


accuracy General purpose machines with special toolings

Special purpose machines Break even analysis Compare alternative processes Factor
influencing process planning

Multiple Choice Multiple Answer Question Following are some of the common standard
cutting tools :Correct Answer Cutting saw , Inserts , Reamers Your Answer Form
tool , Inserts , Reamers

Multiple Choice Single Answer Question The Carrying cost is stated in terms of
:Correct Answer Per item per year Your Answer Per order

Select The Blank Question The definitive statement of policy stating when to
procure and how much to procure usually to ensure that the sum of all costs
associated with ________ are minimised is called Inventory policy. Correct Answer
Inventory Your Answer Buying

Select The Blank Question Buying for C quantities should be made in ________
quantities . Correct Answer Large Your Answer Medium
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Select The Blank Question In the
assignment model, the________ is formed between jobs and machines. Correct Answer
Matrix Your Answer Matrix

Select The Blank Question ________ analysis mainly helps to identify non-existing
items for which store keeps bin cards, wastes computer memory or wastes computer
stationary while preparing stores ledger. Correct Answer MNG Analysis Your Answer
SOS Analysis

Multiple Choice Single Answer Question Why customer is called the king? Correct
Answer Customer's orders gives us work Your Answer Gives satisfaction to workers

Multiple Choice Single Answer Question Negative value of critical ratio :Correct
Answer Is meaningless Your Answer Indicates excess of scheduled delivery period

Multiple Choice Multiple Answer Question The main characteristics of batch


production are :Correct Answer Short runs , Skilled labours in specific trade ,
Supervisor to posses knowledge of specific process Your Answer Short runs ,
Skilled labours in specific trade , Supervisor to posses knowledge of specific
process True/False Question

If lead time available is 11days and lead time required is 10 days, the critical
ratio would be 1.10. Correct Answer True Your Answer True
Multiple Choice Multiple Answer Question What are the factor affecting decision
about centralized planning system? Correct Answer Product variety is large ,
Jobbing and batch production methods of manufacturing , Work is less repetitive
Your Answer Product variety is large , Jobbing and batch production methods of
manufacturing , Work is less repetitive True/False Question

In continuous or process production , only one product is manufactured. Correct


Answer True Your Answer True

True/False Question

The make-or-buy decision becomes necessary when the current source of supply is
not able to supply the material in accordance with buyer's quality requirements.
Correct Answer True Your Answer True

True/False Question

Work measurement function is attached to line management.

Correct Answer False Your Answer True

Multiple Choice Single Answer Question Placement of purchase orders in case of 'A'
type of items is usually :Correct Answer Frequent Your Answer Frequent

Match The Following Question Economic order quantity

Correct Answer

Your Answer

Quantity at which there is Quantity at which there is neither overstocking nor


neither overstocking nor under stocking. under stocking. Cost of 'holding' the
material in store Administrative cost for procurement Cost of transportation
[carrying] of material Cost of procurement of material

Carrying cost Procurement cost


Inventory cost

Sum of carrying and inventory cost

Sum of carrying and inventory cost

True/False Question

To solve "n jobs - 3 machines" sequencing problem, the largest of time of any job
on the second machine must be smaller than or equal to the smallest time of any
job on first machine or third machine. Correct Answer True Your Answer False

True/False Question

Systematic procedures must be set in the operating functions prior to installation


of PPC in the firm. Correct Answer True Your Answer True

Select The Blank Question Time waste is the earliest of all wastes and yet
the________ to correct because it does not litter the floor. Correct Answer
Hazards Your Answer Big hazard

Multiple Choice Single Answer Question If the annual usage of a material is 1200
units and the reorder point is at 120 Units, find the lead time. Correct Answer 4
months Your Answer 1.2 Months

Multiple Choice Single Answer Question Which factor influence plan for meeting
seasonal or occasional increase in demand? Correct Answer Subcontracting Your
Answer Subcontracting

Multiple Choice Single Answer Question Which of the following is the function of
Production Planning? Correct Answer Process planning and scheduling Your Answer
Progressing
Select The Blank Question Because of uncertainty of activity timings, PERT
acquired a shape of ________ model. Correct Answer Probabilistic Your Answer
True/False Question Statistical

Scientific inventory control system requires to be followed for machine aid, work
aid and inspection aid :Correct Answer False Your Answer True

True/False Question

Job schedule is a chart showing work ahead of each machine with respect to time.
Correct Answer False Your Answer True

Match The Following Question Tooling cost Opportunity costs Incremental cost
Labour cost

Correct Answer Jigs and Fixtures Monitory value sacrificed in rejection Vary with
decision to make or buy

Your Answer Jigs and Fixtures Cost of giving opportunity to do a business Vary
with decision to make or buy

Wages and other benefits Wages and other benefits

Multiple Choice Single Answer Question The goods are manufactured as per
customer's definite order in case of :Correct Answer Job production Your Answer
Batch production

Multiple Choice Multiple Answer Question The commonly used network techniques
other than PERT and CPM are as follows :Correct Answer MOSS [ Multi Operation
Scheduling System ] , PCS [ Project Control System ] , GERT [ Graphical Evaluation
Review Techniques ]
Your Answer

MIS [ Management Information Systems ]

Multiple Choice Multiple Answer Question To minimize total throughout time we are
required to minimize :Correct Answer Queuing , Idle time , Inventory Your Answer
Queuing , Idle time

Multiple Choice Multiple Answer Question Following conditions are required to be


fulfilled for processing n jobs through 2 machines :Correct Answer The jobs are
ready to be processed before the period under consideration begins . , Transient
time to move a job from one machine to the another is negligible. , In process
inventory is allowed. Your Answer The jobs are ready to be processed before the
period under consideration begins . , In process inventory is allowed. Select The
Blank Question An inventory control technique based on selective approach to stock
items is called ________ analysis. Correct Answer Pareto's Your Answer Pareto's

Multiple Choice Multiple Answer Question While communicating to customer on delays


in delivery following information should be given :Correct Answer Information on
identification of job , Reasons for delays , Revised date of delivery Your Answer
Reasons for delays , Revised date of delivery Select The Blank Question CPM is
________ oriented system. Correct Answer Activity Your Answer Activity

Multiple Choice Single Answer Question One of the following is not consumable tool
:Correct Answer Arbors Your Answer Arbors
True/False Question

LOB is a manual planning and scheduling technique similar in nature to MRP


[Material Resource Planning]. Correct Answer True Your Answer False

Select The Blank Question ________ is required when expediting fails to bring
deviated plan to its actual path. Correct Answer Replanning Your Answer Replanning

Multiple Choice Multiple Answer Question The process of contraction or compression


involves extra cost because extra money is required to be spent on factors such as
:Correct Answer Overtime engagement of workforce , Purchase of additional
machinery , Use of better materials Your Answer Overtime engagement of workforce ,
Purchase of additional machinery , Purchase of stationary of good quality Multiple
Choice Single Answer Question In job production one single product is manufactured
while a batch of group of products is turned out at a time under a system of
:Correct Answer Batch production Your Answer Process production

Multiple Choice Multiple Answer Question The 'F' group of GOLF analysis involves
following requirements :Correct Answer Search for foreign suppliers , Opening of
letter of credit , Arrangements for shipping and port clearance Your Answer Search
for foreign suppliers Multiple Choice Single Answer Question The production system
characterized by complex set of activities that must be performed in a particular
order within a given period and within an estimated expenditure is known as
:Correct Answer Project production Your Answer Project production

Multiple Choice Single Answer


Question

Proper Production Planning and Control can reduce cost in :-

Correct Answer Overtime cost Your Answer Overtime cost

Select The Blank Question ________ is the specific instant of time that marks
start and end of activity. Correct Answer Event Your Answer Event

Select The Blank Question Overlapping of operations help to ________ manufacturing


time. Correct Answer Reduce Your Answer Reduce

Multiple Choice Multiple Answer Question "Difficult" items have following


attributes :Correct Answer Available indigenously but are not easy to procure ,
Items which come from longer distance , Items which are difficult to manufacture
Your Answer Available indigenously but are not easy to procure , Items which come
from longer distance , Items having complex specifications Multiple Choice
Multiple Answer Question They are type of analytical estimate :Correct Answer
Moving average , Exponential smothering , Curve fitting Your Answer Moving average
, Curve fitting

Select The Blank Question The performance standard is required by ________ to


determine individual machine capacity for the purpose of machine loading and
assigning machine hours and man hours . Correct Answer Scheduler Your Answer
Production engineer

Multiple Choice Multiple Answer Question The network analysis involves following
works :Correct Answer Obtaining a work breakdown structure to a set of individual
jobs
Your Answer

which are arranged in a logical network. , Estimation of job duration , Scheduling


to discover which jobs control completion of project and reallocation of
resources. Obtaining a work breakdown structure to a set of individual jobs which
are arranged in a logical network. , Estimation of job duration , Scheduling to
discover which jobs control completion of project and reallocation of resources.

Multiple Choice Single Answer Question The assembly work content [ Wi ] of the
i'th station having n work stations is given by :Correct Answer å Wi from i=1 to n
Your Answer å Wi from i=1 to n

Multiple Choice Multiple Answer Question Essentials of good forecasts are :Correct
Answer Stability , Fairly accurate , Economical to generate Your Answer True/False
Question Stability , Fairly accurate , Economical to generate

The 'G' group of GOLF analysis involves moderate delivery time and availability of
credit usually in the range of 30 to 60 days. Correct Answer True Your Answer True

Select The Blank Question ABC company manufactures MS bolts. Given fixed cost Rs
0.5 Lac, Labour cost Rs 2 Lacs, Raw Material cost Rs 3 Lacs, overhead cost Rs 0.5
Lacs, the total manufacturing cost would be Rs ________. Correct Answer 6 Lacs
Your Answer 6 Lacs
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Multiple Answer Question
If actual demand far exceeds forecast, it will result into :Correct Answer Better
utilization of equipment , Project margin , Higher material purchase Your Answer
Higher material purchase , Increase in labour productivity , Better utilization of
equipment , Project margin Select The Blank Question To know the accumulated
________ for a given machine at a given time Load charts are necessary. Correct
Answer Load Your Answer Load Multiple Choice Single Answer Question LOB technique
was developed by US navy in the year :Correct Answer 1958 Your Answer 1958
True/False Question In continuous or process production , only one product is
manufactured. Correct Answer True Your Answer True Select The Blank Question
________reflects impact of money tied up in inventory. Correct Answer Inventory
turnover Your Answer Inventory turnover Multiple Choice Multiple Answer Question
Methods for recording actual progress of work for shop orders are :Correct Answer
Progress card , Display board , Network updating Your Answer Progress card ,
Display board , Network updating , Job card Select The Blank Question A progress
card is the most ________ method of recording of progress of work. Correct Answer
Convenient Your Answer Convenient Multiple Choice Multiple Answer Question
Following are some of the common standard cutting tools :Correct Answer Cutting
saw , Inserts , Reamers Your Answer Form tool , Cutting saw , Inserts , Reamers
Multiple Choice Multiple Answer Question Tooling cost comprises the cost of
:Correct Answer Gigs , Fixtures , Drill bits Your Answer Gigs , Fixtures , Drill
bits , Stationary Multiple Choice Single Answer Question The light engineering
company has one special purpose facing & centering machine And one copying lathe.
The foreman has five work orders for processing . The operation Sequence is fixed
[ each job is first faced and centered and then copy turned ] . The standard Hours
required for each machine to process each work order are shown in the following
Table :- Work Order Processing Time [Hours ] Facing & centering machine Copying
Lathe I 16 40 II 30 60 III 20 6 IV 15 16 V 25 12 find sequence to minimize
requirements of machine hours. Correct Answer IV-I-II-V-III Your Answer I-II-III-
IV-V Select The Blank Question ________ represents the time that elapses between
the receipt of requirement of job until the job is adopted in the production
control department. Correct Answer Order preparation time Your Answer Queue time
True/False Question PERT basically does not demarcate between critical and non-
critical activities. Correct Answer True Your Answer True Multiple Choice Single
Answer Question The assignment method is also called as :Correct Answer Hungarian
Method Your Answer Analytical Method Multiple Choice Multiple Answer Question
Outside operations cost involves expenses such as :Correct Answer Rough blanking ,
Heat treatment , Plating Your Answer Heat treatment , Plating , Inventory
control , Rough blanking Select The Blank Question The correct fitting of orders
with capacity considerably lessens ________ burden of control. Correct Answer
Foreman's Your Answer Foreman's Multiple Choice Multiple Answer Question The 'F'
group of GOLF analysis involves following requirements :-
Correct Answer Search for foreign suppliers , Opening of letter of credit ,
Arrangements for shipping and port clearance Your Answer Search for foreign
suppliers , Opening of letter of credit , Arrangements for shipping and port
clearance , Account in foreign bank Match The Following Question Correct Answer
Your Answer Order quantity Factor influencing process planning Break even analysis
Machine capacity chart Dimensional accuracy Dimensional accuracy Mass production
Special purpose machines Special purpose machines Standard elemental time data
Compare alternative processes Factor influencing process planning Multiple Choice
Multiple Answer Question The tooling data is prepared in respect of following
measuring instruments :Correct Answer Vernier caliper , Micrometer screw gauge ,
Strain gauge Your Answer Vernier caliper , Micrometer screw gauge , Strain gauge ,
Drill bits Multiple Choice Multiple Answer Question In replenishment system, the
fixed order quantity system is also called by following names :Correct Answer
Fixed order system , Min-max system , Re-order point system Your Answer Fixed
order system , Min-max system , Re-order point system , Lead time system Multiple
Choice Multiple Answer Question How you will Judge the failure of production
planning and control department? Correct Answer Frequent broken delivery
promises , Underutilization of men, machines , Excessive overtime Your Answer
Frequent broken delivery promises , Underutilization of men, machines , Excessive
overtime , Better coordination with other section Multiple Choice Single Answer
Question In Cost Vs Quantity plot, the total inventory Cost curve is :Correct
Answer Parabolic Your Answer Inverse True/False Question Given stock in hand =
1320 units, safety stock=840 units and average daily consumption = 60 units, the
lead time available would be 10 hours.
Correct Answer False Your Answer True Multiple Choice Single Answer Question If
the annual usage of a material is 1200 units and the reorder point is at 120
Units, find the lead time. Correct Answer 4 months Your Answer 4 months Multiple
Choice Single Answer Question The assignment algorithm was developed by a
Hungarian mathematician named :Correct Answer D. Konig Your Answer Charles simony
Multiple Choice Single Answer Question So far as possible, number of activities
should be :Correct Answer Limited Your Answer Limited True/False Question
Production Planning and Control makes the supervisor ineffective. Correct Answer
True Your Answer False Multiple Choice Single Answer Question Unit of loading and
scheduling depends on following factor :Correct Answer Operating cycle Your Answer
Unit of capacity True/False Question The 'G' group of GOLF analysis involves
moderate delivery time and availability of credit usually in the range of 30 to 60
days. Correct Answer True Your Answer True Multiple Choice Multiple Answer
Question Load charts are used for following :Correct Answer To know the
accumulated load on a given machine at a given time , Identify periods available
for allocation in future to orders , Matching orders and loads Your Answer
Improving supply of material , To know the accumulated load on a given machine at
a given time , Identify periods available for allocation in future to orders ,
Matching orders and loads Select The Blank
Question ABC company manufactures MS bolts. Given fixed cost Rs 0.5 Lac, Labour
cost Rs 2 Lacs, Raw Material cost Rs 3 Lacs, overhead cost Rs 0.5 Lacs, the total
manufacturing cost would be Rs ________. Correct Answer 6 Lacs Your Answer 6 Lacs
Select The Blank Question An inventory control system in which stock of item is
physically or conceptually divided into ________ bins is calledTwo bin system.
Correct Answer Two Your Answer Pair Multiple Choice Multiple Answer Question They
are type of analytical estimate :Correct Answer Moving average , Exponential
smothering , Curve fitting Your Answer Moving average , Exponential smothering ,
Curve fitting , Opinion surveys Multiple Choice Single Answer Question For goods
manufactured to stock, following department is expected to periodically undertake
replenishment action as stocks are depleted :Correct Answer Production Planning
Control Your Answer Production True/False Question Random fluctuation is addition
of cyclical fluctuation and seasonal fluctuation. Correct Answer False Your Answer
True True/False Question Scientific inventory control system requires to be
followed for machine aid, work aid and inspection aid :Correct Answer False Your
Answer True Multiple Choice Single Answer Question Value Analysis conducted in 'C'
type of material is usually :Correct Answer Minimum Your Answer Minimum True/False
Question Purchase department must keep PPC informed regarding lead time of
different items specially where lead times are extended. Correct Answer True Your
Answer True
True/False Question In assignment matrix, it is a must to determine Jacobean of
the determinant. Correct Answer False Your Answer True Select The Blank Question
For replenishment action for stock items which are reserved by PPC, the stores
work out ________ stock which equals the stock on hand less stock reserved.
Correct Answer Free Your Answer Net Multiple Choice Single Answer Question What
are the customer's expectation from the supplier? Correct Answer Consistent good
quality of products Your Answer Consistent good quality of products Match The
Following Question Correct Answer Your Answer End piece allowance Material
insufficient to produce one piece Material insufficient to produce one piece Stock
allowance Quantity to meet requirement of spares Quantity to meet requirement of
spares Machining allowance Extra material requirement Extra material requirement
Spoilage allowance Process rejection Process rejection Multiple Choice Single
Answer Question Why customer is called the king? Correct Answer Customer's orders
gives us work Your Answer Customer's orders gives us work Multiple Choice Single
Answer Question PPC is expected to have good inter-departmental relationships to
achieve the production targets. Which is the most important factor that shall
affect production targets? Correct Answer Timely availability of material,
manpower Your Answer Timely availability of material, manpower Select The Blank
Question Generally for ________ flow system, Heuristic method is preferred.
Correct Answer Intermittent
Your Answer Continuous Select The Blank Question In control board________
compartment contains copy of work orders/shop orders of the item to be processed
next on the machine. Correct Answer Middle Your Answer Bottom True/False Question
Work measurement function is attached to line management. Correct Answer False
Your Answer True Multiple Choice Multiple Answer Question The technical
feasibility of sales enquiry is carried out on the following grounds :Correct
Answer Tools and plants are available , Technical know how is available ,
Competent persons are present Your Answer Tools and plants are available ,
Technical know how is available , Competent persons are present , Cost data of raw
material is available.
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Multiple Answer Question
Following are the factors which influence tool life :Correct Answer Operators
efficiency , Type of tool , Material it is required to operate upon Your Answer
Operators efficiency , Type of tool , Material it is required to operate upon
Multiple Choice Single Answer Question The document which incorporates details of
process planning for a job is called :Correct Answer Route Sheet Your Answer Route
Sheet

Multiple Choice Multiple Answer Question CPM terminology uses words like Correct
Answer Arrow diagram , Nodes , Float Your Answer Arrow diagram , Nodes

Select The Blank Question Forecasting is function of ________. Correct Answer


Marketing department Your Answer Planning in charge

Select The Blank Question Johnsons method of scheduling can be used when operation
sequence involve ________ machines. Correct Answer Two Your Answer Two

Select The Blank Question Good quality and ________are the two main requirements
to secure maximum business from a customer. Correct Answer Competitive rates Your
Answer Competitive rates

Select The Blank Question Sum of queue, transit, order preparation and
manufacturing times is known as ________ Correct Answer Total Lead Time Your
Answer Total Lead Time
True/False Question

To conduct FSN analysis we require, last date of receipt or last date of issue
whichever is later and period. Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question Overtime can be avoided in many ways and
they are :Correct Answer Unrealistic delivery date , Acceptance of too many rush
order , Excessive machine breakdown Your Answer Unrealistic delivery date ,
Acceptance of too many rush order , Excessive machine breakdown Multiple Choice
Multiple Answer Question Material control function embraces a following techniques
:Correct Answer Make -or -buy decision , Pareto's analysis , Replenishment system
Your Answer True/False Question Make -or -buy decision , Pareto's analysis ,
Replenishment system

Work measurement is not useful for choosing between two alternate methods of
production. Correct Answer False Your Answer False

Multiple Choice Multiple Answer Question Process Sheet contains following


information :Correct Answer Material Specification , Sequence of operation , Skill
of Labour Your Answer True/False Question Material Specification , Sequence of
operation , Skill of Labour

More than one subcontractor should be developed for each subcontracted


operation/Job. Correct Answer True Your Answer True

Select The Blank Question Classification of items on basis of their capital lock
up is called ________ analysis. Correct Answer XYZ Your Answer XYZ
Select The Blank Question Purchase section must keep ________posted on the
progress of purchase orders and expected delays. Correct Answer P.P.C. Your Answer
P.P.C.

Multiple Choice Single Answer Question Effective Production Planning and Control,
reduce investment in inventories effectively :Correct Answer By proper
coordination between shop floor, stores and buying department Your Answer By
proper coordination between shop floor, stores and buying department True/False
Question

Fluctuation due to changes in season are called cyclical fluctuation.

Correct Answer False Your Answer True/False Question False

Flexibility and product variety are not inter-related with each other.

Correct Answer False Your Answer True/False Question True

Overlapping of operations help to reduce manufacturing time.

Correct Answer True Your Answer True

Select The Blank Question The LOB technique is made more accurate and fast by
using ________. Correct Answer Computers Your Answer True/False Question Reduction
techniques

Overtime is undesirable since it increases manufacturing cost of the product.


Correct Answer True Your Answer False

Multiple Choice Multiple Answer


Question

The essential features of batch production are :-

Correct Answer General purpose machines and process type layout , Manual materials
handling , Flexibility of production schedule Your Answer General purpose machines
and process type layout , Manual materials handling , Flexibility of production
schedule Multiple Choice Single Answer Question The sourcing of vendors in case of
'B' type of items is :Correct Answer Medium Your Answer Few

Multiple Choice Single Answer Question Dispatcher withdraws required quantity of


material from stores using following document :Correct Answer Stores issue order
Your Answer Bill of material

Multiple Choice Multiple Answer Question In a mass production assembly shop


following work measurement techniques are used :Correct Answer Time study , Work
sampling , Production study Your Answer Time study , Work sampling , Production
study , Analytical estimating

Multiple Choice Multiple Answer Question SDE analysis is based on problems of


procurement namely :Correct Answer Non-availability , Scarcity , Longer lead time
Your Answer True/False Question Non-availability , Scarcity , Longer lead time

Line balancing is a simulation technique.

Correct Answer False Your Answer False

Multiple Choice Multiple Answer Question The line of balance is a device for
planning and monitoring progress of :Correct Answer Purchase order execution ,
Project execution , Targeted programs Your Answer Purchase order execution ,
Project execution , Targeted programs

Select The Blank Question Sales persons decides ________.


Correct Answer Synthetic forecast Your Answer True/False Question Current sales

Material control Card is a document for record of issues of material and receipt
of unused material by production shop. Correct Answer False Your Answer False

Multiple Choice Single Answer Question Work measurement is limited to measuring


:Correct Answer Productive & non productive time Your Answer Only product related
activities

Match The Following Question Move order Materials Order

Correct Answer

Your Answer

Transport material from and Transport material from and to required work centers
to required work centers Allocation of material Allocation of material required in
connection with required in connection with shop order shop order Bird's eye view
of production programme Reserve material required in connection with sales order
Bird's eye view of production programme Reserve material required in connection
with sales order

Work Order Production Order

Multiple Choice Multiple Answer Question The software for line balancing should
have following features :Correct Answer Easy to operate , Easy to install , Easy
to upgrade Your Answer Easy to operate , Easy to install , Unmanaged code should
be available

Multiple Choice Single Answer Question Man hours is commonly used unit of
measurement for scheduling purposes in following industry :Correct Answer
Engineering Your Answer Engineering

Multiple Choice Multiple Answer Question Customer plays very important role due to
the following reasons :Correct Answer Gives us work , Dividends to share holders ,
Gets business from
new customers Your Answer Gives us work , Dividends to share holders , Gets
business from new customers

Multiple Choice Single Answer Question The 4X4 assignment problem involve
following job-machine operations :Correct Answer 24 Your Answer 24

Multiple Choice Single Answer Question The best of scientific tools available for
scheduling is :Correct Answer CPA [ critical path analysis ] Your Answer Gantt
Chart

Multiple Choice Multiple Answer Question Work measurement is responsibility of


:Correct Answer PPC , Industrial Engineering , Production department Your Answer
PPC , Industrial Engineering

Match The Following Question Long production run Complex activities to be


performed in a particular order within a give time & estimate. One or few units
manufactured as per customers requirement Short production run

Correct Answer

Your Answer

Mass and Flow production Mass and Flow production Project production Project
production

Jobbing Production

Jobbing Production

Batch Production

Batch Production

Multiple Choice Single Answer Question Value Analysis conducted in 'C' type of
material is usually :Correct Answer Minimum Your Answer Minimum

Multiple Choice Multiple Answer Question Some of significant features of HML


analysis are :-
Correct Answer To evolve buying policies to control purchases , To delegate
authorities to different buyers to make petty cash purchases , Not to take
consumption into account Your Answer To evolve buying policies to control
purchases , To delegate authorities to different buyers to make petty cash
purchases Multiple Choice Single Answer Question What is the reasons for poor
labour efficiency attributed by inefficient P.P.C.? Correct Answer Failure to
provide proper tools and control on work in progress on shop floor Your Answer
Failure to provide proper tools and control on work in progress on shop floor
Multiple Choice Single Answer Question The administrative expenses towards the
procurement of materials is called :Correct Answer Procurement cost Your Answer
Administrative cost

Multiple Choice Multiple Answer Question Smoothing performs following


activities:Correct Answer Reallocation of resources , Improving utilization of
resources , Conducting Heuristic approach Your Answer Reallocation of resources ,
Improving utilization of resources , Conducting Heuristic approach True/False
Question

As per a study on materials management practices, a typical firm spends almost


half of its rupee sales on goods purchased from vendors. Correct Answer True Your
Answer True

Select The Blank Question Value analysis of ________ class items is usually
inadvisable. Correct Answer C Your Answer True/False Question C

PPC system in the organisation is to be tailor made.

Correct Answer True Your Answer True


LIST OF ATTEMPTED QUESTIONS AND ANSWERS True/False Question

Performance benchmarking does not involves comparison of financial ratios at the


aggregate level. Correct Answer False Your Answer False

Multiple Choice Single Answer Question Setup time includes :Correct Answer
Internal setup time & External setup time Your Answer Internal setup time &
External setup time

Multiple Choice Single Answer Question Participants of the groups for quality
circles should be decided by :Correct Answer Employees coming together by their
own enthusiasm Your Answer Employees coming together by their own enthusiasm

Multiple Choice Single Answer Question Check sheet are also used as :Correct
Answer Data gathering & interpretation tool Your Answer Data gathering &
interpretation tool

Multiple Choice Single Answer Question SMED means :Correct Answer Single minute
exchange of dies Your Answer Single minute exchange of dies

Match The Following Question

Correct Answer

Your Answer Cost of quality Sales of the months Customer complaints per period

Productivity performance Turnover employee measurement Financial performance


measurement Customer satisfaction measurement Sales of the months Customer
complaints per period

Sem – 3rd

Techniques for Operations Efficiency

1
Staff attitude measurement

Employee satisfaction index

Employee satisfaction index

Select The Blank Question ________ is an effect due to the muda of defect. Correct
Answer Wear & tear of parts while disassembling Your Answer Poor production
planning & control

Select The Blank Question If some defective parts are discovered by the subsequent
process they should be returned to the ________ to prevent reoccurrence. Correct
Answer Preceding process Your Answer Return to stores

Multiple Choice Multiple Answer Question The results oriented efforts of the
quality circle should also include :Correct Answer Efforts to avoid the problem
permanently , Ultimate aim of the customers satisfaction , Attacking the real root
causes & all possibilities Your Answer Efforts to avoid the problem permanently ,
Publication or advertisement of your contribution , Attacking the real root causes
& all possibilities Match The Following Question Parato diagram always indicates

Correct Answer Magnitude of defects

Your Answer Philosophy of 20% of the activity causes 80% of the effect Philosophy
of "vital few:trivial many" Arranging data according to the descending order of
their frequency of occurrence Magnitude of defects

Parato analysis underlines Philosophy of "vital & operates on few:trivial many"


Parato analysis is technique of identifying vital causes by Arranging data
according to the descending order of their frequency of occurrence

Parato diagram is a Bar Arranging data in graph with height or value descending
order drawn by

Multiple Choice Multiple Answer Question Few steps in construction in Radar chart
are :Correct Answer Brainstorming to enlist characteristics which require to be
evaluated & draw the circle & divide it into 'slices' equal to number of
characteristics , The first slice begins at 12 noon. Then draw vertical line &
calibrate it equal to the number of

Sem – 3rd

Techniques for Operations Efficiency

2
Your Answer

levels required , Draw concentric circles from each gradiation using 'o' point as
centre Brainstorming to enlist characteristics which require to be evaluated &
draw the circle & divide it into 'slices' equal to number of characteristics , The
first slice begins at 12 noon. Then draw vertical line & calibrate it equal to the
number of levels required , Draw concentric circles from each gradiation using 'o'
point as centre

Select The Blank Question 5 S audit result is discussed in ________ meeting.


Correct Answer Monthly Your Answer True/False Question Monthly

Fishbone analysis is used both in analysis & planning.

Correct Answer True Your Answer False

Multiple Choice Single Answer Question One Green Belt may head a team of :Correct
Answer 20 employees Your Answer 20 employees

Multiple Choice Multiple Answer Question Role of champions are :Correct Answer
Approve six sigma projects , Remove road block in the path of six sigma
implementation , Monitor progress of six sigma projects Your Answer Monitor
progress of six sigma projects , Approve six sigma projects , Remove road block in
the path of six sigma implementation Multiple Choice Multiple Answer Question To
draw control charts, sample must be representative of homogeneous segment of
production for which :Correct Answer The items of the sample should be from the
same machine setting , The items should be of the same batch , Items should be
made from the same raw material batch Your Answer The items of the sample should
be from the same machine setting , The items should be of the same batch , Items
should be made from the same raw material batch Multiple Choice Single Answer

Sem – 3rd

Techniques for Operations Efficiency

3
Question

Failure mode and effect analysis (FMEA) establish

Correct Answer Process failure and minimize frequency Your Answer Process failure
and minimize frequency

Multiple Choice Multiple Answer Question What are the steps in deciding the
benchmarking partner? Correct Answer Decide level of benchmarking , List down a
few prospective candidates of partnership , Collect information of short listed
partners Your Answer Decide level of benchmarking , List down a few prospective
candidates of partnership , Collect information of short listed partners Multiple
Choice Single Answer Question One Master Black Belt may head a team of :Correct
Answer 15-20 Black Belts Your Answer 15-20 Black Belts

Multiple Choice Single Answer Question Competitive benchmarking involves


identifying key competitive product, services or processes & comparing with those
of :Correct Answer Main competitor Your Answer Main competitor

Multiple Choice Single Answer Question Implication of Quality problem is:Correct


Answer Gap in performance Your Answer Gap in performance

Select The Blank Question Number of defects in an individual component, like gear,
shaft, wheel etc can be monitored through ________ type of control chart. Correct
Answer c-chart Your Answer True/False Question c-chart

Non-availability of files /document in time is a problem to be addressed by office


TPM. Correct Answer True

Sem – 3rd

Techniques for Operations Efficiency

4
Your Answer

True

Multiple Choice Single Answer Question Check sheet is easy to use because it is
:Correct Answer Simplest tool Your Answer Simplest tool

Multiple Choice Single Answer Question Benchmarking helps to identify the gap
between the current performance of the organization and the :Correct Answer
Performance of the best organization Your Answer True/False Question Performance
of the best organization

Flow chart is pictorial representation of the steps in production control. Correct


Answer False Your Answer True

Multiple Choice Multiple Answer Question Breakdown problem may be stratified by


:Correct Answer Sections , Machines , Type of breakdown (e.g mech. Or electrical)
Your Answer Sections , Machines , Type of breakdown (e.g mech. Or electrical)
Select The Blank Question A control chart to exhibit counted data on number of
defect is called ________. Correct Answer c-chart Your Answer c-chart

Select The Blank Question Procedure for implementation of TPM consists of ________
numbers of steps. Correct Answer 12 Your Answer 8

Select The Blank Question Capability index Cp = ________ Correct Answer


Specification width/process width

Sem – 3rd

Techniques for Operations Efficiency

5
Your Answer

Specification width/process width

Multiple Choice Single Answer Question Pareto's analysis underlines & operates
philosophy of :Correct Answer Vital few = trivial many Your Answer True/False
Question Vital few = trivial many

Kanban signals are required when assembly work, subassembly work and manufacturing
at parts is carried out at different locations. Correct Answer True Your Answer
True

Multiple Choice Multiple Answer Question To reduce clamping & declamping time,
following actions are desirable :Correct Answer Standardize clamping bolts /
screws , Cut off unnecessary threads , Use quick clamping device Your Answer
Standardize clamping bolts / screws , Cut off unnecessary threads , Use quick
clamping device Select The Blank Question Benchmarking allows exchange of ________
between the benchmarking partners. Correct Answer Information Your Answer
Information

Multiple Choice Multiple Answer Question TQM can never flourish if the staff
are:Correct Answer Worried about losing jobs , Afraid of being reprimanded if
there are mistakes , Scared of their bosses Your Answer Worried about losing
jobs , Afraid of being reprimanded if there are mistakes , Scared of their bosses
True/False Question

In bar graph each bar is of same height.

Correct Answer False Your Answer False

Multiple Choice Multiple Answer Question During SMED implementation, primary study
consists of :-

Sem – 3rd

Techniques for Operations Efficiency

6
Correct Answer Equipment analysis , Setup change analysis , Preparation items
(storage place , method) analysis Your Answer Equipment analysis , Setup change
analysis , Preparation items (storage place , method) analysis True/False Question

Daily work management can also be extended to non manufacturing areas like
procurement, QA, HRD etc. Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question Types of Poka-Yoke are :Correct Answer
Prevention type Poka-Yoke , Detection type Poka-Yoke Your Answer Prevention type
Poka-Yoke , Detection type Poka-Yoke

Multiple Choice Single Answer Question Quality problem solving tool is used to
:Correct Answer Improve quality Your Answer True/False Question Save time

Along with problem solving tools experience and judgment is also used. Correct
Answer True Your Answer False

Select The Blank Question JIT advocates the philosophy at elimination of waste
from system which occurs due to ________. Correct Answer Over Production Your
Answer True/False Question Over Production

Without measuring initial performance, target can't be set.

Correct Answer True Your Answer False

Multiple Choice Multiple Answer Question An erratic patterns falling above & below
the control limits indicates :Sem – 3rd

Techniques for Operations Efficiency

7
Correct Answer Defect in materials , Frequent adjustment of machines , Poorly
trained operators Your Answer Defect in materials , Frequent adjustment of
machines , Poorly trained operators True/False Question

Sample size for the construction of p-chart are larger than X barR chart. Correct
Answer True Your Answer True

Multiple Choice Multiple Answer Question Histogram is an important diagnostic


tool. Analysis of the histogram gives :Correct Answer It shows cause which affects
the process , An idea of what is happening to the process , Whether the process is
capable of meeting process or not i.e. around correct average & within specific
limits Your Answer An idea of what is happening to the process , Whether the
process is capable of meeting process or not i.e. around correct average & within
specific limits , A bird's eye view of the variation Multiple Choice Single Answer
Question Productivity improves by :Correct Answer Voluntary participants of
everyone Your Answer Voluntary participants of everyone

Sem – 3rd

Techniques for Operations Efficiency

8
Techniques For Operations Efficiency ASSIGNMENTS
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Select The Blank Question Cp for six sigma
process is ________ Correct Answer 2 Your Answer True/False Question 2

Operator monitoring a machine while machine works on auto cycle is an example of


muda of waiting. Correct Answer True Your Answer False

Select The Blank Question ________ PDCA cycle is the systematic approach towards
meeting the target. Correct Answer Kaoishikawa Your Answer Deming

Multiple Choice Multiple Answer Question As benchmark in Japan seiso activities


means :Correct Answer Everyone, clerk to officer does cleaning his area , No
sweeper or cleaner employees , Every family does cleaning of pavement of their
residence Your Answer Everyone, clerk to officer does cleaning his area , No
sweeper or cleaner employees , Every family does cleaning of pavement of their
residence Multiple Choice Multiple Answer Question Breakdown problem may be
stratified by :Correct Answer Sections , Machines , Type of breakdown (e.g mech.
Or electrical) Your Answer Sections , Machines , Type of breakdown (e.g mech. Or
electrical) Multiple Choice Multiple Answer Question After finding out the
solution & working on it, the equally important job is :Correct Answer Prepare for
the presentation of your work , Explain the progress by presentation to steering
committee , Convince committee for financial help for running the project Your
Answer Prepare for the presentation of your work , Explain the progress by
presentation to steering committee , Convince committee for
financial help for running the project Select The Blank Question A ________ is an
excellent device to condense & present large mass of data in an elegant form.
Correct Answer Frequency distribution Your Answer Frequency distribution

Match The Following Question Hidden faults come out while implementing. Fix the
place of items, tools as per frequency of use

Correct Answer Cleaning yourself your equipments Seiri

Your Answer shitsuke Seiton

Responsibility same from Seiso top to bottom Evolve standard operating Seiketsu
procedure & implement. Multiple Choice Single Answer Question Seiton means

Cleaning yourself your equipments Seiketsu

Correct Answer Code Numbers to item as well as racks & drawers Your Answer
True/False Question Code Numbers to item as well as racks & drawers

np chart unlike P chart records the 'number of defective' instead of "fraction or


proportion of defectives". Correct Answer True Your Answer False

Multiple Choice Single Answer Question One Green Belt may head a team of :Correct
Answer 20 employees Your Answer 20 employees

Select The Blank Question ________ is the critical element of TQM.


Correct Answer Focus on customer Your Answer Focus on customer

Multiple Choice Single Answer Question Requirement of more machines, is an example


of :Correct Answer Muda of overproduction Your Answer Muda of overproduction

Multiple Choice Single Answer Question Accountability means :Correct Answer


Responsibility of Business Results Your Answer Responsibility Execution or Action

Select The Blank Question Benchmarking allows exchange of ________ between the
benchmarking partners. Correct Answer Information Your Answer Information

Multiple Choice Multiple Answer Question Actions that can be thought for the
process having process capability is higher than specification tolerance are
Correct Answer 100 % inspection is required , Reduce variability , Possibility of
squeezing tolerances Your Answer 100 % inspection is required , Reduce variability
Multiple Choice Single Answer Question To provide flexibility to supervisors in
allocation of task, JIT emphasizes :Correct Answer Multiskilled operators Your
Answer Multiskilled operators

Multiple Choice Multiple Answer Question The aim of education & training under TPM
is :Correct Answer To develop abilities to respond quickly to abnormalities , To
develop abilities to discover analyze malfunction Your Answer To develop abilities
to respond quickly to abnormalities , To develop abilities to discover analyze
malfunction , To have multiskilled employees in all departments
Multiple Choice Multiple Answer Question Typical examples of process benchmark are
:Correct Answer Procurement procedures , Budgeting , Recruitment Your Answer
True/False Question Procurement procedures , Budgeting , Recruitment

Along with problem solving tools experience and judgment is also used. Correct
Answer True Your Answer True

Select The Blank Question A 'Radar chart' is used to portray ________ strength or
weakness of the activity. Correct Answer Relative Your Answer True/False Question
Relative

Exercise to identify MURA, MUDA & MURI is not helpful to identify problems.
Correct Answer False Your Answer False

Select The Blank Question In traditional purchasing ________ inventory is


required. Correct Answer Plenty of Your Answer Minimum

Multiple Choice Single Answer Question Control chart can be used as :Correct
Answer Process monitoring tool Your Answer Process monitoring tool

Multiple Choice Single Answer Question Productivity improves by :Correct Answer


Voluntary participants of everyone
Your Answer

Voluntary participants of everyone

Multiple Choice Multiple Answer Question Tools and techniques for six sigma are
:Correct Answer Process mapping , FMEA , QFD Your Answer Process mapping , FMEA ,
QFD

Select The Blank Question World class benchmarking candidate in 'Quality' is


________. Correct Answer Motorola Your Answer True/False Question Motorola

Seiso prevents the potential problems by discovering abnormalities while cleaning


your own area. Correct Answer True Your Answer True

Select The Blank Question ________ is an effect due to the muda of defect. Correct
Answer Wear & tear of parts while disassembling Your Answer Wear & tear of parts
while disassembling

Multiple Choice Single Answer Question Quality circle should consist adequate
experienced members between :Correct Answer 8 to 10 Your Answer 8 to 10

Select The Blank Question In scatter diagram "________" relationship is said to


exist when value of 'y' decreases as the value of 'x' increases. Correct Answer
Strong negative Your Answer Strong negative

Multiple Choice Single Answer Question POP is :-


Correct Answer Process Oriented Management Your Answer True/False Question Process
Oriented Management

TQM improves the quality by improving processes.

Correct Answer True Your Answer True/False Question True

Generally time interval should be proportional to the average frequency of out of


control conditions. Correct Answer True Your Answer False

Multiple Choice Multiple Answer Question Problem solving tools used for Root cause
analysis are :Correct Answer Check sheet , Pareto analysis , Fish bone analysis
Your Answer Check sheet , Pareto analysis , Fish bone analysis

Select The Blank Question Good ________ is the asset to acquire the success of
quality circle. Correct Answer Teamwork Your Answer Teamwork

Multiple Choice Multiple Answer Question The results oriented efforts of the
quality circle should also include :Correct Answer Efforts to avoid the problem
permanently , Ultimate aim of the customers satisfaction , Attacking the real root
causes & all possibilities Your Answer Efforts to avoid the problem permanently ,
Ultimate aim of the customers satisfaction , Attacking the real root causes & all
possibilities True/False Question Process capability index Cp is a measure of
capability of the process to meet the specification limits. Correct Answer True
Your Answer

True

Multiple Choice Multiple Answer Question Histogram is an important diagnostic


tool. Analysis of the histogram gives :Correct Answer It shows cause which affects
the process , An idea of what is happening to the process , Whether the process is
capable of meeting process or not i.e. around correct average & within specific
limits Your Answer It shows cause which affects the process , An idea of what is
happening to the process , Whether the process is capable of meeting process or
not i.e. around correct average & within specific limits True/False Question

Any withdrawal without C-kanban is not permitted.

Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question During the steps of Deming cycle of PDCA
what is important? Correct Answer Plan unitedly for the target within reach , Make
plan active by "doing it" i.e. everyone working , After some time check the
results for success Your Answer Plan unitedly for the target within reach , Make
plan active by "doing it" i.e. everyone working , After some time check the
results for success Multiple Choice Single Answer Question Discussion on people,
problem & role play exercise helps to develop :Correct Answer Counseling skill
Your Answer Counseling skill

Match The Following Question LCLnp UCLp LCLp UCLnp

Correct Answer n p - 3 ( sq.root( n p( 1- p )))

Your Answer n p - 3 ( sq.root( n p( 1- p )))

p + 3 ( sq.root( p ( 1 - p ) / p + 3 ( sq.root( p ( 1 - p ) / n )) n )) p - 3
( sq.root( p ( 1- p ) / n)) p - 3 ( sq.root( p ( 1- p ) / n))

n p + 3 ( sq.root( n p ( 1- p n p + 3 ( sq.root( n p ( 1- p
)))

)))

Multiple Choice Single Answer Question TPM implementation is done through:Correct


Answer Small group Your Answer Small group

Multiple Choice Single Answer Question To hold the customer to do business with
you :Correct Answer Reduce the amount of time, the customer spend till he receive
service Your Answer Increase the amount of time, the customer spend till he
receive service Multiple Choice Multiple Answer Question During SMED
implementation, primary study consists of :Correct Answer Equipment analysis ,
Setup change analysis , Preparation items (storage place , method) analysis Your
Answer Equipment analysis , Setup change analysis , Converting internal setup into
external setup True/False Question

Everyone in the team of quality should target his own benefits i.e. promotion,
etc. Correct Answer False Your Answer False
Techniques for Operations Efficiency assgn :01: Naresh Multiple Choice Multiple
Answer Question Advantages of JIT :Correct Answer Your Answer Reduce incoming
inspection , Reduce inventory , Lower per unit cost Reduce incoming inspection ,
Reduce inventory , Lower per unit cost

Multiple Choice Multiple Answer Question Benefits from the standardized containers
are Correct Answer Your Answer Minimization of transit damages , Ease in
verification of quantity of parts , Automatic signal to supplier to replenish
stock Minimization of transit damages , Ease in verification of quantity of
parts , Automatic signal to supplier to replenish stock

Multiple Choice Multiple Answer Question Benefits from SMED are :Correct Answer
Your Answer Reduce work in process , Better average daily production , Increase
capacity Reduce work in process , Increase capacity

Multiple Choice Single Answer Question Competitive benchmarking involves


identifying key competitive product, services or processes & comparing with those
of :Correct Main competitor Answer Your Answer Main competitor Multiple Choice
Multiple Answer Question Benefits of stratification are :Correct Answer Your
Answer It helps to separate data into groups so that you can draw connect &
meaningful inference , It helps to diagnose & localize problem , It helps to
identify the influencing factors It helps to separate data into groups so that you
can draw connect & meaningful inference , It helps to diagnose & localize
problem , Finding out different reasons

Multiple Choice Multiple Answer Question Quality maintenance & pillar focuses on
following production inputs :Correct Answer Your Answer Men , Machine , Material
Men , Machine , Management

Multiple Choice Single Answer Question The success indicators in quality, cost,
delivery & product development are :Correct Answer Your Answer Managing points
Accountability

Multiple Choice Multiple Answer Question Steps in setup time reduction are :-

1
Correct Answer Your Answer

Team formation , Training , Recoding of activities on multiple activity charts


Team formation , Recoding of activities on multiple activity charts , Convert
external setups in to internal setups

Multiple Choice Multiple Answer Question POM essentially consists of :Correct


Answer Your Answer Time management , Team participation and performance , Moral
boosting Time management , Team participation and performance , Cost Management

Multiple Choice Single Answer Question Activity under quality management is


:Correct Answer Your Answer True/False Question Correct Answer Your Answer Use
team approach to track down root causes of the problem Maintenance of equipment
condition by eliminating lubricant leakage.

Every department should make their own rules of standardization. False True

Multiple Choice Multiple Answer Question Histogram is an important diagnostic


tool. Analysis of the histogram gives :Correct Answer Your Answer It shows cause
which affects the process , An idea of what is happening to the process , Whether
the process is capable of meeting process or not i.e. around correct average &
within specific limits It shows cause which affects the process , An idea of what
is happening to the process , Whether the process is capable of meeting process or
not i.e. around correct average & within specific limits

Match The Following Question Productivity performance measurement Financial


performance measurement Customer satisfaction measurement Staff attitude
measurement Correct Answer Turnover employee Sales of the months Customer
complaints per period Employee satisfaction index Your Answer Sales of the months
Cash saving per department Customer complaints per period Employee satisfaction
index

Multiple Choice Single Answer Question TPM helps to reduce down time due
to:Correct Answer Your Answer Breakdown of machine Breakdown of machine

2
Multiple Choice Single Answer Question Kaizen emphasizes :Correct Answer Your
Answer Implementation of ideas Collection of ideas

Select The Blank Question Create as many ________ system as possible for better
Seiketsu. Correct Answer Your Answer Visual control Visual control

True/False Question Correct Answer Your Answer

Inadequate maintenance of machine leads to muda of defects True False

Select The Blank Question The shape of histogram can provide a clue about the
________ of the lot. Correct Answer Your Answer Quality Distribution

Multiple Choice Single Answer Question Customer's return is an indicators of the


MUDA of :Correct Answer Your Answer Defect Defect

Multiple Choice Single Answer Question In bar graph the interval (gap) between the
bars is :Correct Answer Your Answer True/False Question Correct Answer Your Answer
Equal Symmetrical

Inspection is poor method of assuring 100% quality. True False

True/False Question Correct Answer

A radar chart is combination of a circle & line graph True

3
Your Answer

True

Multiple Choice Single Answer Question A workshop is to be treated as :Correct


Answer Your Answer Place where one's creativity can be applied Place where one's
creativity can be applied

True/False Question Correct Answer Your Answer True/False Question Correct Answer
Your Answer True/False Question Correct Answer Your Answer

Customer wise outstanding is discussed in daily work management meeting by


operations head. False True

Number of operation can change according to production requirement in U-Line


arrangement. False True

Automation can correct the basic faults of a improper setup process. False True

Select The Blank Question Cp for six sigma process is ________ Correct Answer Your
Answer 2 1.66

Select The Blank Question Range ( R ) is obtained as the difference between the
highest and ________ measurement of a sample. Correct Lowest Answer Your Answer
Second highest Select The Blank Question ________is an important step toward
successful JIT purchasing. Correct Answer Your Answer True/False JIT Contract JIT
Contract

4
Question Correct Answer Your Answer

U-Line layout is better than straight lime layout. True True

Multiple Choice Single Answer Question TQM applicable to :Correct Answer Your
Answer Marketing, design & manufacturing Quality Control department

Select The Blank Question Bar graph is display of data that facilitates ________
of quality. Correct Answer Your Answer Comparison Performance

Multiple Choice Single Answer Question Production kanban is presented by :Correct


Answer Your Answer P-kanban R-kanban

Multiple Choice Single Answer Question Check sheet are also used as :Correct
Answer Your Answer Data gathering & interpretation tool Cause finding & effect
finding tool

Select The Blank Question Japanese believe that when they are ________ they are
cleaning there minds too. Correct Answer Your Answer Cleaning Repairing machines

Select The Blank Question Poka-Yoke devices under category use ________ to
distinguish between similar parts which may be assembled in wrong position.
Correct Color coding Answer Your Answer Counting device Select The Blank Question
Shitsuke means ________ all the previous 4-S throughout the month/year. Correct
Answer Sustaining

5
Your Answer

Implementing

Multiple Choice Multiple Answer Question Types of meetings held in DWM are
:Correct Answer Your Answer Daily PDCA meeting , Weekly PDCA meeting , Monthly
PDCA meeting Weekly PDCA meeting , Monthly PDCA meeting , Yearly PDCA meeting

True/False Question Correct Answer Your Answer

By TPM, consumption of electrical energy can be reduced. True True

Multiple Choice Multiple Answer Question According to Seiketsu Standardization


means :Correct Answer Your Answer To develop easy to follow standards , Evolve
standard operating procedure , Better visual management To develop easy to follow
standards , Evolve standard operating procedure , Reduction of wastage

True/False Question Correct Answer Your Answer

Flow chart helps to stop an old process. False True

Multiple Choice Multiple Answer Question Training related to Quality


includes:Correct Answer Your Answer Quality measures , Quality failure Quality
measures , Quality failure , Goal of business

Multiple Choice Single Answer Question Total area under the normal curve is
Correct Answer Your Answer Unity Six

Multiple Choice Multiple Answer Question Cpk = Correct Answer Your Answer (x -
USL)/3 sigma , (x - LSL)/3 sigma (x - USL)/6 sigma

Select The Blank

6
Question Correct Answer Your Answer

A histogram is a graphical display of distribution of measurements & reveals the


amounts of ________ within the process. Variation Percentage defects

Match The Following Question Value analysis / value engineering SMED VMI ( Vendor
Management Inventory) system Flow / string diagram Correct Answer Your Answer

To eliminate MUDA of processing To eliminate MUDA of over production To eliminate


MUDA of over production To eliminate MUDA of stock To eliminate MUDA of transport
To eliminate MUDA of defect To eliminate MUDA of stock To eliminate MUDA of
processing

Select The Blank Question A 'Radar chart' is used to portray ________ strength or
weakness of the activity. Correct Answer Your Answer 2nd assignment Techniques for
Operations Efficiency assgn :02: Naresh True/False Question Correct Answer Your
Answer Performance benchmarking does not involves comparison of financial ratios
at the aggregate level. False False Relative Comparative

Multiple Choice Multiple Answer Question Few steps to construct a flow chart
are :Correct Answer Your Answer Decide on the objective of flowchart & define
boundaries of the process , Identify steps in the process & construct a draft of
the flowchart , Review the draft & connect the changes as per review & name it &
put the data & use it as 'Record' Decide on the objective of flowchart & define
boundaries of the process , Identify steps in the process & construct a draft of
the flowchart , Review the draft & connect the changes as per review & name it &
put the data & use it as 'Record'

Select The Blank Question In PDCA cycle for benchmarking 'Identification of


performance gap' is done in ________. Correct Checking Answer Your Answer Checking

Select The Blank Question 5 S audit result is discussed in ________ meeting.

7
Correct Answer Your Answer

Monthly Shift beginning

Select The Blank Question In scatter diagram "________" relationship is said to


exist when value of 'y' decreases as the value of 'x' increases. Correct Strong
negative Answer Your Answer Strong negative Select The Blank Question Kaizen
projects are managed by ________ Correct Answer Your Answer Cross functional team
Management

Multiple Choice Single Answer Question Poka-yoke for employee not performing work
as per established method is :Correct Answer Your Answer Implement work standard
Implement work standard

Multiple Choice Multiple Answer Question Typical examples of process benchmark are
:Correct Answer Your Answer Procurement procedures , Budgeting , Recruitment
Procurement procedures , Budgeting , Recruitment

Multiple Choice Multiple Answer Question What are the steps in deciding the
benchmarking partner? Correct Answer Your Answer Decide level of benchmarking ,
List down a few prospective candidates of partnership , Collect information of
short listed partners Decide level of benchmarking , Collect information of short
listed partners

Multiple Choice Single Answer Question Errors by armatures is :Correct Answer Your
Answer Lack of experience Absent mindedness

True/False Question Correct Answer Your Answer

Control chart is also called as run-chart. True True

8
Match The Following Question Reduce clamping & declamping time Reduce time of
external setup Convert internal setup into external setup Eliminate adjustment
Correct Answer Use U-shaped washer Improve work aids positioning method
Preparation of tools / dies as off line activity Pre setting of tool Your Answer
Use U-shaped washer Improve work aids positioning method Preparation of tools /
dies as off line activity Pre setting of tool

Multiple Choice Single Answer Question Muda of defect is very serious in case
of:Correct Answer Your Answer High speed automatic machines High speed automatic
machines

Multiple Choice Multiple Answer Question To reduce clamping & declamping time,
following actions are desirable :Correct Answer Your Answer Standardize clamping
bolts / screws , Cut off unnecessary threads , Use quick clamping device
Standardize clamping bolts / screws , Cut off unnecessary threads , Use quick
clamping device

Multiple Choice Single Answer Question Requirement of more machines, is an example


of :Correct Answer Your Answer Muda of overproduction Muda of waiting

Multiple Choice Single Answer Question In India quality circle was first launched
by :Correct Answer Your Answer Hyderabad unit of BHEL Hyderabad unit of BHEL

Multiple Choice Multiple Answer Question 3M' is world class benchmarking '
candidates in the field of :Correct Answer Your Answer Product development ,
Technology transfer , Environmental Management Product development , Technology
transfer , Environmental Management

Multiple Choice Single Answer Question Responsibility for Quality should rest
on:Correct Answer Your Answer Who produce the product Quality control department

9
True/False Question Correct Answer Your Answer

Increase in defect rate is an example of 'Deviation from an established norms'


True True

Select The Blank Question ________ are implemented for defect detection &
prevention. Correct Answer Your Answer Poka-Yokes Poka-Yokes

Multiple Choice Single Answer Question Quality problem solving tool is used to
:Correct Answer Your Answer Improve quality Improve quality

Multiple Choice Single Answer Question Implication of Quality problem is:Correct


Answer Your Answer True/False Question Co rrect Answer Your Answer Gap in
performance Lower efficiency

Presentation of graphs in pictorial form of data collection are for easy


understanding. True True

Select The Blank Question ________ waste is probably the biggest waste in most of
the organizations. Correct Answer Your Answer True/False Question Correct Answer
Your Answer True/False Question Time Labor

Globalization of trade and industrial operations have forced Indian companies to


become more & more competitive and customer driven. True True

TQM improves the quality by improving processes.

10
Co rrect Answer Your Answer

True True

Multiple Choice Multiple Answer Question An erratic patterns falling above & below
the control limits indicates :Correct Answer Your Answer Poorly trained
operators , Defect in materials , Frequent adjustment of machines Defect in
materials , Frequent adjustment of machines , Poorly trained operators

Multiple Choice Single Answer Question Defects per million for the process at six
sigma level are :Correct Answer Your Answer 3.4 6210

Multiple Choice Single Answer Question To provide flexibility to supervisors in


allocation of task, JIT emphasizes :Correct Answer Your Answer Multiskilled
operators Multiskilled operators

Multiple Choice Single Answer Question To maintain smoothness in production


:Correct Answer Your Answer Elimination of buffer stock is recommended Maintenance
of buffer stock is recommended.

Select The Blank Question ________ should be used to exercise control on the
process. Correct Answer Your Answer Control chart Latest checking instruments

Match The Following Question

Correct Answer

Your Answer

Ideally the histogram will have a Tapering away on the both sides Tapering away on
the both sides bell shape from average value from average value Histogram is a
graphical display of distribution of measurements and Histogram is a diagrammatic
presentation of The shape of histogram can Reveals the amount of variation within
the process The frequency distribution of a characteristics Provide a clue about
the quality of the lot Reveals the amount of variation within the process The
frequency distribution of a characteristics Provide a clue about the quality of
the lot

True/False

11
Question Correct Answer Your Answer True/False Question Correct Answer Your Answer

In single card kanban system production greater than quantity withdrawn is


permitted. False False

Flow chart are drawn to document a process charting the tasks performed & the
sequence in which tasks are performed. True True

Select The Blank Question Cpk for six sigma process is ________ Correct Answer
Your Answer 1.5 1.5

True/False Question Correct Answer Your Answer

Seiso prevents the potential problems by discovering abnormalities while cleaning


your own area. True True

Multiple Choice Multiple Answer Question Some steps for stratification are
:Correct Answer Your Answer Define the problem & identify the stratification
variables , Sort out data into categories & summarise information in each category
, Present the information in graphical form & study, decide if further
stratification is required? Define the problem & identify the stratification
variables , Sort out data into categories & summarise information in each category
, Present the information in graphical form & study, decide if further
stratification is required?

True/False Question Correct Answer Your Answer

Processing cost of a product is mainly decided by conversion process. True True

Multiple Choice Multiple Answer Question Work standards enable management to


minimize variation in :Correct Answer Your Answer Output , Quality , Cost Output ,
Quality , Cost

Multiple Choice Multiple Answer Question Process can be made capable by :-

12
Correct Answer Your Answer

Reducing process variability , Bringing target & average to fall at the same point
, Examine possibility of relaxing specification Reducing process variability ,
Bringing target & average to fall at the same point , Use of less precision
machine

Multiple Choice Multiple Answer Question Few steps in construction of Pie chart
are :Correct Answer Your Answer Express value of each category as percentage of
total of all categories & calculate the degree of angle form by each category by
equation degree = Value of groups/Total value * 360 , Draw the circle & segment
the circle into angles calculated in step one , Colour different segments & enter
the percentage of each category into pie chart Express value of each category as
percentage of total of all categories & calculate the degree of angle form by each
category by equation degree = Value of groups/Total value * 360 , Draw the circle
& segment the circle into angles calculated in step one , Colour different
segments & enter the percentage of each category into pie chart

Multiple Choice Multiple Answer Question As benchmark in Japan seiso activities


means :Correct Answer Your Answer Everyone, clerk to officer does cleaning his
area , No sweeper or cleaner employees , Every family does cleaning of pavement of
their residence Everyone, clerk to officer does cleaning his area , No sweeper or
cleaner employees , Every family does cleaning of pavement of their residence

Select The Blank Question Poka Yoke designed to help operators to know immediately
________ of the defeat called detection type Poka-Yoke. Correct On occurrence
Answer Your Answer Before Occurrence

Select The Blank Question Flow chart helps to dissect a process for better
understanding & ________ of process. Correct Answer Your Answer Analysis Analysis

Multiple Choice Single Answer Question Small groups forming a circle should
consist of :Correct Answer Your Answer Employees of different department related
to the problem Employees of same department

Select The Blank Question Graphs convey a situation more ________ than summary of
data or figures. Correct Answer Your Answer Effectively & clearly Effectively &
clearly

Multiple Choice Single Answer Question Number of Kaizen projects suggested and
implemented is checking point for :-

13
Correct Answer Your Answer 3rd assignment

Continual Improvement Continual Improvement

Techniques for Operations Efficiency assgn :03: Senthil N Multiple Choice Multiple
Answer Question Quality maintenance & pillar focuses on following production
inputs :Correct Answer Your Answer Material , Men , Machine Material , Men ,
Machine

Multiple Choice Multiple Answer Question Histograms are useful to :Correct Answer
Your Answer Measure the current pattern & extent of variation , Assess current
conformance to specification & scope of improvement , Determine whether or not the
process is in the state of control Measure the current pattern & extent of
variation , Assess current conformance to specification & scope of improvement ,
Determine whether or not the process is in the state of control

Multiple Choice Single Answer Question In problem solving the best alternative is
that :Correct Answer Your Answer Which best meets the criteria Which best meets
the criteria

Multiple Choice Single Answer Question "Cause & effect" diagram was developed
by :Correct Answer Your Answer DR.Kaoru Ishikawa DR.Kaoru Ishikawa

Multiple Choice Single Answer Question Identifying key preventive operational


functions and comparing these operational functions within the firm's own division
& branches comes under :Correct Answer Internal benchmarking Your Answer Internal
benchmarking

Select The Blank Question Correct Answer Your Answer Select The Blank Question

JIT advocates the philosophy at elimination of waste from system which occurs due
to ________. Over Production Over Production

In scatter diagram "________" relationship is said to exist when there is positive


relationship upto certain level & negative thereafter or negative relationship
upto certain level & positive thereafter.

14
Correct Answer Your Answer True/False Question Correct Answer Your Answer

Curvilinear Curvilinear

Kanban signals are required when assembly work, subassembly work and manufacturing
at parts is carried out at different locations. True True

Multiple Choice Multiple Answer Question Customers complaints may be segregated by


:Correct Answer Your Answer Nature of compliant i.e. defective product , Delayed
delivery , Short/excess quantity Nature of compliant i.e. defective product ,
Delayed delivery , Short/excess quantity

True/False Question Correct Answer Your Answer True/False Question Correct Answer
Your Answer

In case of more than one quality characteristics, separate chart is made for each
quality characteristics. True True

Safety, hygiene and environment control is one of the pillar of TPM. True True

Multiple Choice Single Answer Question 5-S technique is useful to: Correct Answer
Your Answer To all places including homes To all places including homes

Match The Following Question Reduce time of external setup Convert internal setup
into external setup Eliminate adjustment Reduce clamping & declamping time

Correct Answer Improve work aids positioning method Preparation of tools / dies as
off line activity Pre setting of tool Use U-shaped washer

Your Answer Improve work aids positioning method Preparation of tools / dies as
off line activity Pre setting of tool Use U-shaped washer

Multiple Choice Single Answer Question The facilitator should be normally :-

15
Correct Answer Your Answer

Senior officer /Shop incharge Senior officer /Shop incharge

Match The Following Question Correct Answer Your Answer Philosophy of 20% of the
activity causes 80% of the effect Philosophy of "vital few:trivial many" Arranging
data according to the descending order of their frequency of occurrence Magnitude
of defects

Parato diagram always indicates Magnitude of defects Parato analysis underlines &
operates on Parato analysis is technique of identifying vital causes by Parato
diagram is a Bar graph with height or value drawn by Philosophy of "vital
few:trivial many" Arranging data according to the descending order of their
frequency of occurrence Arranging data in descending order

Multiple Choice Single Answer Question Quality problem solving tool is used to
:Correct Answer Your Answer True/False Question Correct Answer Your Answer Select
The Blank Question Correct Answer Your Answer Improve quality Make work easy

Pie chart is also called as angular diagram. True True

In scatter diagram "________" relationship is said to exist when value of 'y'


somewhat decreases as the value of 'x' increases. Weak negative Weak negative

Multiple Choice Single Answer Question From scatter diagram the strength of
relationship between two variables or associated set of data can be inferred from
the examination of the shape of :Correct Answer Cloud Your Answer Cloud

Multiple Choice Multiple Answer Question Product benchmarking requires, comparison


of product :Correct Answer Your Answer Performance , Features , Cost Performance ,
Features , Cost

Multiple Choice Multiple Answer

16
Question Correct Answer

Steps in construction of scatter diagram :Collect paired data (X,Y) from two
variables who's relationship is to be studied , Find out max & min values for both
X & Y and these values to scale X & Y axis & plot the paired data , Examine the
shape of the cloud of points & discover type & strength of relationship Collect
paired data (X,Y) from two variables who's relationship is to be studied , Find
out max & min values for both X & Y and these values to scale X & Y axis & plot
the paired data , Examine the shape of the cloud of points & discover type &
strength of relationship

Your Answer

Multiple Choice Single Answer Question Implication of Quality problem is:Correct


Answer Your Answer Select The Blank Question Correct Answer Your Answer Select The
Blank Question Correct Answer Your Answer Gap in performance Gap in performance

Each quality characteristic has permitted variation & is equal to ________. USL -
LSL USL - LSL

Kaizen is ________ supported process. Management Management

True/False Question Correct Answer Your Answer True/False Question Correct Answer
Your Answer

The flow charts are prepared to enhance the employees understanding of the process
by indicating interrelationship within the process. True False

Gap analysis for production & dispatches is discussed in monthly meeting. False
False

Select The Blank Question Correct Answer Your Answer Select The Blank

In scatter diagram "________" relationship is said to exist when value of 'y'


decreases as the value of 'x' increases. Strong negative Strong negative

17
Question Correct Answer Your Answer True/False Question Correct Answer Your Answer
Select The Blank Question Correct Answer Your Answer

________ is most difficult 'S' to implement & achieve. Shitsuke Shitsuke

Presentation of graphs in pictorial form of data collection are for easy


understanding. True True

Graphs convey a situation more ________ than summary of data or figures.


Effectively & clearly Effectively & clearly

Multiple Choice Single Answer Question Errors by armatures is :Correct Answer Your
Answer Lack of experience Lack of experience

Multiple Choice Multiple Answer Question While preparing scatter diagram following
precautions are to be taken :Correct Answer Your Answer Data should be properly
stratified & should be collected for full range , Scale selected should be right
to avoid wrong conclusions , Data should be free from bias or undue importance
Data should be properly stratified & should be collected for full range , Scale
selected should be right to avoid wrong conclusions , Data should be free from
bias or undue importance Globalization of trade and industrial operations have
forced Indian companies to become more & more competitive and customer driven.
True True

True/False Question Correct Answer Your Answer

Multiple Choice Multiple Answer Question If 'Annual saving in procurement expenses


is managing point', then checking points will be :Correct Answer Price revision ,
Credit period , Transport expenses Your Answer Price revision , Credit period ,
Transport expenses

Multiple Choice Single Answer Question Number of kaizen in Group kaizen categories
are :Correct Answer Two to three per year

18
Your Answer

Two to three per year

True/False Question Correct Answer Your Answer

Flow chart is pictorial representation of the steps in production control. False


False

Multiple Choice Single Answer Question It is essential to convey customer's


expectations to :Correct Answer Your Answer Top Management Supervisors & workmen

Multiple Choice Single Answer Question Check sheet is easy to use because it is
:Correct Answer Your Answer Simplest tool Simplest tool

Select The Blank Question Correct Answer Your Answer Select The Blank Question
Correct Answer Your Answer

Identification of non-value added operations & their elimination is the first step
to eliminate muda of ________. Processing Processing

A 'Radar chart' is used to portray ________ strength or weakness of the activity.


Relative Relative

Multiple Choice Single Answer Question Pareto's analysis underlines & operates
philosophy of :Correct Answer Your Answer True/False Question Correct Answer Your
Answer Vital few = trivial many Vital few = trivial many

In single card kanban system production greater than quantity withdrawn is


permitted. False False

Multiple Choice Multiple Answer Question Benefits of planned maintenance are :-

19
Correct Answer Your Answer

Improved reliability mean time between failures , Improved maintainability mean


time to repair , Improvement in breakdown Improved reliability mean time between
failures , Improved maintainability mean time to repair

Multiple Choice Multiple Answer Question Gap analysis & problem identification is
done during converting internal setups into external setups in the areas like
:Correct Answer Equipment , Method , Human Your Answer Equipment , Method , Human

Multiple Choice Single Answer Question Some quantity in stock of item, is


desirable if :Correct Answer Your Answer Manufacturing lead time is more
Manufacturing lead time is more

Multiple Choice Single Answer Question Sorting of usable items should be Correct
Answer Your Answer Planned storage based on frequency of use Within visual reach
method

Multiple Choice Multiple Answer Question Benefits of Quality maintenance are


:Correct Answer Your Answer 4 assignment
th

Reduction in customer quality complaints , Reduction in inspection time Reduction


in customer quality complaints , Reduction in inspection time

Techniques for Operations Efficiency assgn :04: Sameer

Multiple Choice Multiple Answer Question Training related to Quality


includes:Correct Answer Quality measures , Quality failure Your Answer Negotiation
skill , Goal of business , Quality measures , Quality failure Multiple Choice
Single Answer Question If defects found at own process, the cost to the company is
:Correct Answer Very little Your Answer Very high Multiple Choice Multiple Answer
Question Histogram is an important diagnostic tool. Analysis of the histogram
gives :Correct Answer It shows cause which affects the process , An idea of what
is happening to the process , Whether the process is capable of meeting process or
not i.e. around correct average & within specific limits Your Answer It shows
cause which affects the process , An idea of what is happening to the process ,
Whether the process is capable of meeting process or not i.e. around correct
average & within specific limits , A bird's eye view of the variation True/False
Question In bar graph each bar is of same height.

20
Correct Answer False Your Answer False Select The Blank Question Basic objective
of control chart is to ________ the variation due to chance & assignable cause.
Correct Answer Separate out Your Answer Separate out Multiple Choice Multiple
Answer Question Benefits of stratification are :Correct Answer It helps to
separate data into groups so that you can draw connect & meaningful inference , It
helps to diagnose & localize problem , It helps to identify the influencing
factors Your Answer It helps to separate data into groups so that you can draw
connect & meaningful inference , It helps to diagnose & localize problem , It
helps to identify the influencing factors , Finding out different reasons Multiple
Choice Single Answer Question For 'Timely clearance of GRR's', checking point will
be :Correct Answer Number of GRRs pending beyond 1 day Your Answer Number of GRRs
pending beyond 1 day Multiple Choice Single Answer Question Organizing the place
is not enough , what is required is : Correct Answer Planning storage based on
Frequency of use Your Answer Planning storage based on Frequency of use Select The
Blank Question JIT helps to ________ the waste in the purchasing process. Correct
Answer Eliminates Your Answer Eliminates Multiple Choice Single Answer Question In
cellular manufacturing system, the cells are designed so that the material flow
within the cell and between the cells are :Correct Answer Minimized Your Answer
Minimized True/False Question Kanban signals are required when assembly work,
subassembly work and manufacturing at parts is carried out at different locations.
Correct Answer True Your Answer True Multiple Choice Multiple Answer Question
Causes of Muda of transport are :Correct Answer Faulty layout , Over production
Your Answer Faulty layout , Over production , Proper material handling equipment ,
Low rejection / rework Multiple Choice Multiple Answer Question Types of meetings
held in DWM are :Correct Answer Daily PDCA meeting , Weekly PDCA meeting , Monthly
PDCA meeting Your Answer Monthly PDCA meeting , Daily PDCA meeting , Weekly PDCA
meeting Multiple Choice Multiple Answer Question Customers complaints may be
segregated by :Correct Answer Nature of compliant i.e. defective product , Delayed
delivery , Short/excess quantity Your Answer Nature of compliant i.e. defective
product , Delayed delivery , Short/excess quantity , Payment problem

21
Multiple Choice Multiple Answer Question Cleaning your own area/equipments gives
benefits of :Correct Answer You know your self how to avoid dust , When you touch
while cleaning you may find a fault , Saving of further failure due to dust Your
Answer You know your self how to avoid dust , When you touch while cleaning you
may find a fault , Saving of further failure due to dust , Utilization of spare
time Multiple Choice Multiple Answer Question Role of champions are :Correct
Answer Approve six sigma projects , Remove road block in the path of six sigma
implementation , Monitor progress of six sigma projects Your Answer Approve six
sigma projects , Remove road block in the path of six sigma implementation ,
Monitor progress of six sigma projects , Deliver presentation to teams on six
sigma projects Select The Blank Question Benchmarking shows how an organization is
________ i n comparison to its competitors. Correct Answer Performing Your Answer
Performing True/False Question Inspection is poor method of assuring 100% quality.
Correct Answer True Your Answer False Multiple Choice Multiple Answer Question
Benefits of TQM are :Correct Answer Greater customer satisfaction , Lower
manufacturing cost Your Answer Greater customer satisfaction , Lower manufacturing
cost Select The Blank Question ________ ensures that communication is simple &
effective. Correct Answer Visual Management Your Answer Visual Management
True/False Question Daily work management develops problem finding & solving
attitude. Correct Answer True Your Answer True Multiple Choice Multiple Answer
Question Key principles of TQM :Correct Answer Continuous improvement , People
involvement , Cost of quality Your Answer Continuous improvement , People
involvement , Cost of quality , Competitor focus Select The Blank Question A
histogram is a graphical display of distribution of measurements & reveals the
amounts of ________ within the process. Correct Answer Variation Your Answer
Variation Select The Blank Question To assess effectiveness of training ________
is essential. Correct Answer Evaluation Your Answer Evaluation Select The Blank
Question ________ are implemented for defect detection & prevention. Correct
Answer Poka-Yokes Your Answer TPM

22
True/False Question To achieve quality, it has to be designed into the product.
Correct Answer True Your Answer True Multiple Choice Single Answer Question
Setting & maintaining optimal process condition to get qualit y product is the aim
of :Correct Answer Quality maintenance Your Answer Quality maintenance Match The
Following Question Correct Answer Your Answer Productivity performance measurement
Turnover employee Cost of quality Financial performance measurement Sales of the
months Sales of the months Customer satisfaction measurement Customer complaints
per period Customer complaints per period Staff attitude measurement Employee
satisfaction index Employee satisfaction index Multiple Choice Single Answer
Question Recording of the entire setup operators focusing on hand, eye and body
movements of the person doing the setting is done through :Correct Answer Video
recording Your Answer Video recording Match The Following Question Correct Answer
Your Answer In scatter diagram, the strength of relationship can be determined By
"correlation coefficient" By "correlation coefficient" The scatter diagram
provides the technique to establish The possible relationship between a pair of
variables The possible dependency between a pair of variables The scatter diagram
displays The pair of data as a cloud of points The possible relationship between a
pair of variables The scatter is also known as Correlation diagram Correlation
diagram Multiple Choice Single Answer Question What is to be done before selecting
benchmarking partner? Correct Answer level of benchmarking is to be decided Your
Answer level of benchmarking is to be decided True/False Question Flow chart helps
to stop an old process. Correct Answer False Your Answer False Select The Blank
Question Create as many ________ system as possible for better Seiketsu. Correct
Answer Visual control Your Answer Labeling Multiple Choice Single Answer Question
Allowing worker's to stop machine / assembly line if they believe that product
quality is below standard' is an example of :-

23
Correct Answer Empowerment Your Answer Empowerment Multiple Choice Single Answer
Question Kanban Signals are required when :Correct Answer Set up time on the
feeding operation is higher then the receiving operation. Your Answer Set up time
on the feeding operation is higher then the receiving operation. Multiple Choice
Single Answer Question Kanban system is Correct Answer 1. Pull System Your Answer
1. Pull System Multiple Choice Single Answer Question Quality problem solving tool
is used to :Correct Answer Improve quality Your Answer Improve quality Multiple
Choice Single Answer Question To avoid short receipt of items to customers,
provide the dispatch clerk with : Correct Answer The check list for verification
Your Answer The check list for verification True/False Question Control chart is
also called as 'Mean -Range or X-chart'. Correct Answer True Your Answer True
Multiple Choice Multiple Answer Question Flow chart is required :Correct Answer
When trying to improve the process , At the time of review of the process , To
understand steps in a process by pictorial presentation Your Answer When trying to
improve the process , At the time of review of the process , To understand steps
in a process by pictorial presentation , For defects finding of the products
Select The Blank Question ________ is the critical element of TQM. Correct Answer
Focus on customer Your Answer Focus on customer Multiple Choice Multiple Answer
Question Management skill includes :Correct Answer Leadership , Motivation ,
Performance appraisals Your Answer Leadership , Motivation , Performance
appraisals , Quality measurement Multiple Choice Single Answer Question 5-S
technique is useful to: Correct Answer To all places including homes Your Answer
To all places including homes True/False Question Safety, hygiene and environment
control is one of the pillar of TPM. Correct Answer True Your Answer True Select
The Blank Question Inspection activity for semi finished & finished component
should be ________ to reduce muda of transport . Correct Answer Decentralized Your
Answer Decentralized

24
True/False Question Flow chart is pictorial representation of the steps in
production control. Correct Answer False Your Answer True Select The Blank
Question Good ________ is the asset to acquire the success of quality circle.
Correct Answer Teamwork Your Answer Teamwork 5th assignment

True/False Question

Performance benchmarking does not involves comparison of financial ratios at the


aggregate level. Correct Answer False Your Answer False

Multiple Choice Single Answer Question Setup time includes :Correct Answer
Internal setup time & External setup time Your Answer Internal setup time &
External setup time

Multiple Choice Single Answer Question Participants of the groups for quality
circles should be decided by :Correct Answer Employees coming together by their
own enthusiasm Your Answer Employees coming together by their own enthusiasm

Multiple Choice Single Answer Question Check sheet are also used as :Correct
Answer Data gathering & interpretation tool Your Answer Data gathering &
interpretation tool

Multiple Choice Single Answer Question SMED means :Correct Answer Single minute
exchange of dies Your Answer Single minute exchange of dies

Match The Following Question Productivity performance measurement Financial


performance measurement

Correct Answer Turnover employee Sales of the months

Your Answer Cost of quality Sales of the months

25
Customer satisfaction measurement Customer complaints per period Staff attitude
measurement Employee satisfaction index

Customer complaints per period Employee satisfaction index

Select The Blank Question ________ is an effect due to the muda of defect. Correct
Answer Wear & tear of parts while disassembling Your Answer Poor production
planning & control

Select The Blank Question If some defective parts are discovered by the subsequent
process they should be returned to the ________ to prevent reoccurrence. Correct
Answer Preceding process Your Answer Return to stores

Multiple Choice Multiple Answer Question The results oriented efforts of the
quality circle should also include :Correct Answer Efforts to avoid the problem
permanently , Ultimate aim of the customers satisfaction , Attacking the real root
causes & all possibilities Your Answer Efforts to avoid the problem permanently ,
Publication or advertisement of your contribution , Attacking the real root causes
& all possibilities Match The Following Question Parato diagram always indicates
Parato analysis underlines & operates on Parato analysis is technique of
identifying vital causes by

Correct Answer Magnitude of defects

Your Answer Philosophy of 20% of the activity causes 80% of the effect

Philosophy of "vital few:trivial many" Philosophy of "vital few:trivial many"


Arranging data according to the Arranging data according to the descending order
of their frequency descending order of their frequency of occurrence of occurrence

Parato diagram is a Bar graph with Arranging data in descending order Magnitude of
defects height or value drawn by Multiple Choice Multiple Answer Question Few
steps in construction in Radar chart are :Correct Answer Brainstorming to enlist
characteristics which require to be evaluated & draw the circle & divide it into
'slices' equal to number of characteristics , The first slice begins at 12 noon.
Then draw vertical line & calibrate it equal to the number of levels required ,
Draw concentric circles from each gradiation using 'o' point as centre Your Answer
Brainstorming to enlist characteristics which require to be evaluated & draw the
circle & divide it into 'slices' equal to number of characteristics , The first
slice begins at 12 noon. Then draw vertical line & calibrate it equal to the
number of levels required , Draw concentric circles from each gradiation using 'o'
point as centre Select The Blank Question 5 S audit result is discussed in
________ meeting. Correct Answer Monthly

26
Your Answer True/False Question

Monthly

Fishbone analysis is used both in analysis & planning.

Correct Answer True Your Answer False

Multiple Choice Single Answer Question One Green Belt may head a team of :Correct
Answer 20 employees Your Answer 20 employees

Multiple Choice Multiple Answer Question Role of champions are :Correct Answer
Approve six sigma projects , Remove road block in the path of six sigma
implementation , Monitor progress of six sigma projects Your Answer Monitor
progress of six sigma projects , Approve six sigma projects , Remove road block in
the path of six sigma implementation Multiple Choice Multiple Answer Question To
draw control charts, sample must be representative of homogeneous segment of
production for which :Correct Answer The items of the sample should be from the
same machine setting , The items should be of the same batch , Items should be
made from the same raw material batch Your Answer The items of the sample should
be from the same machine setting , The items should be of the same batch , Items
should be made from the same raw material batch Multiple Choice Single Answer
Question Failure mode and effect analysis (FMEA) establish Correct Answer Process
failure and minimize frequency Your Answer Process failure and minimize frequency

Multiple Choice Multiple Answer Question What are the steps in deciding the
benchmarking partner? Correct Answer Decide level of benchmarking , List down a
few prospective candidates of partnership , Collect information of short listed
partners Your Answer Decide level of benchmarking , List down a few prospective
candidates of partnership , Collect information of short listed partners Multiple
Choice Single Answer Question One Master Black Belt may head a team of :Correct
Answer 15-20 Black Belts Your Answer 15-20 Black Belts

Multiple Choice Single Answer

27
Question

Competitive benchmarking involves identifying key competitive product, services or


processes & comparing with those of :Correct Answer Main competitor Your Answer
Main competitor

Multiple Choice Single Answer Question Implication of Quality problem is:Correct


Answer Gap in performance Your Answer Gap in performance

Select The Blank Question Number of defects in an individual component, like gear,
shaft, wheel etc can be monitored through ________ type of control chart. Correct
Answer c-chart Your Answer True/False Question c-chart

Non-availability of files /document in time is a problem to be addressed by office


TPM.

Correct Answer True Your Answer True

Multiple Choice Single Answer Question Check sheet is easy to use because it is
:Correct Answer Simplest tool Your Answer Simplest tool

Multiple Choice Single Answer Question Benchmarking helps to identify the gap
between the current performance of the organization and the :Correct Answer
Performance of the best organization Your Answer True/False Question Performance
of the best organization

Flow chart is pictorial representation of the steps in production control.

Correct Answer False Your Answer True

Multiple Choice Multiple Answer Question Breakdown problem may be stratified by


:Correct Answer Sections , Machines , Type of breakdown (e.g mech. Or electrical)
Your Answer Sections , Machines , Type of breakdown (e.g mech. Or electrical)

28
Select The Blank Question A control chart to exhibit counted data on number of
defect is called ________. Correct Answer c-chart Your Answer c-chart

Select The Blank Question Procedure for implementation of TPM consists of ________
numbers of steps. Correct Answer 12 Your Answer 8

Select The Blank Question Capability index Cp = ________ Correct Answer


Specification width/process width Your Answer Specification width/process width

Multiple Choice Single Answer Question Pareto's analysis underlines & operates
philosophy of :Correct Answer Vital few = trivial many Your Answer True/False
Question Vital few = trivial many

Kanban signals are required when assembly work, subassembly work and manufacturing
at parts is carried out at different locations. Correct Answer True Your Answer
True

Multiple Choice Multiple Answer Question To reduce clamping & declamping time,
following actions are desirable :Correct Answer Standardize clamping bolts /
screws , Cut off unnecessary threads , Use quick clamping device Your Answer
Standardize clamping bolts / screws , Cut off unnecessary threads , Use quick
clamping device Select The Blank Question Benchmarking allows exchange of ________
between the benchmarking partners. Correct Answer Information Your Answer
Information

Multiple Choice Multiple Answer Question TQM can never flourish if the staff
are:Correct Answer Worried about losing jobs , Afraid of being reprimanded if
there are mistakes , Scared of their bosses

29
Your Answer

Worried about losing jobs , Afraid of being reprimanded if there are mistakes ,
Scared of their bosses

True/False Question

In bar graph each bar is of same height.

Correct Answer False Your Answer False

Multiple Choice Multiple Answer Question During SMED implementation, primary study
consists of :Correct Answer Equipment analysis , Setup change analysis ,
Preparation items (storage place , method) analysis Your Answer Equipment analysis
, Setup change analysis , Preparation items (storage place , method) analysis
True/False Question

Daily work management can also be extended to non manufacturing areas like
procurement, QA, HRD etc. Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question Types of Poka-Yoke are :Correct Answer
Prevention type Poka-Yoke , Detection type Poka-Yoke Your Answer Prevention type
Poka-Yoke , Detection type Poka-Yoke

Multiple Choice Single Answer Question Quality problem solving tool is used to
:Correct Answer Improve quality Your Answer True/False Question Save time

Along with problem solving tools experience and judgment is also used.

Correct Answer True Your Answer False

Select The Blank Question JIT advocates the philosophy at elimination of waste
from system which occurs due to ________. Correct Answer Over Production Your
Answer True/False Question Over Production

Without measuring initial performance, target can't be set.

30
Correct Answer True Your Answer False

Multiple Choice Multiple Answer Question An erratic patterns falling above & below
the control limits indicates :Correct Answer Defect in materials , Frequent
adjustment of machines , Poorly trained operators Your Answer True/False Question
Defect in materials , Frequent adjustment of machines , Poorly trained operators

Sample size for the construction of p-chart are larger than X bar-R chart.

Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question Histogram is an important diagnostic


tool. Analysis of the histogram gives :Correct Answer It shows cause which affects
the process , An idea of what is happening to the process , Whether the process is
capable of meeting process or not i.e. around correct average & within specific
limits Your Answer An idea of what is happening to the process , Whether the
process is capable of meeting process or not i.e. around correct average & within
specific limits , A bird's eye view of the variation Multiple Choice Single Answer
Question Productivity improves by :Correct Answer Voluntary participants of
everyone Your Answer
6 assignments
th

Voluntary participants of everyone

Multiple Choice Multiple Answer Question Steps to six sigma process consists of
:Correct Identify the work you do , Identify your customers , Map the process
Answer True/False Question Member giving suggestion in his quality circle may not
concern for the work related problem. Correct False Answer Match The Following
Question Correct Answer Your Answer Review your efforts & success Check achieved
Act about the causes found out Do Collect the initial data for the Plan Check Act
Control

31
problem Actions further after reviewing Act Repeat the progress True/False
Question Seiso means cleaning the workplace, is the responsibility of sweeper or
cleaning person. Correct False Answer Multiple Choice Multiple Answer Question The
purpose of Shitsuke is especially for :Correct Maintaining the 4-S consistently ,
Develop discipline attitude in everyone , Any Answer day throughout the year
sustain the discipline Multiple Choice Single Answer Question Chronic problems of
poor quality, bad quality delivery, absentism etc, all gets hide if inventory is
Correct High Answer Multiple Choice Single Answer Question Quality is the
responsibility of :Correct Everyone in the organization Answer Multiple Choice
Single Answer Question "DOW chemical' is world class benchmarking candidate in
:Correct Answer True/False Question Environmental Management Benefits of DWN is
faster response to customer needs.

Correct True Answer Multiple Choice Single Answer Question Control chart is a
graphical method of ascertaining / checking :Correct Stability of the process
Answer Select The Blank Question Poka-Yoke devices under category 'locating pins'
to eliminate cause of ________ Correct Incorrect positioning Answer Match The
Following Question Correct Answer Your Answer In scatter diagram, the strength By
"correlation coefficient" of relationship can be determined The scatter diagram
provides The possible relationship By "correlation coefficient"

The possible dependency

32
the technique to establish The scatter diagram displays The scatter is also known
as

between a pair of variables The pair of data as a cloud of points Correlation


diagram

between a pair of variables The pair of data as a cloud of points By "correlation


ratio"

Multiple Choice Single Answer Question Time required to prepare machine to change
over from one job to another is called :Correct Setup time Answer Select The Blank
Question ________ % of quality problems are due to individual errors. Correct 15
Answer Multiple Choice Multiple Answer Question Benefits of stratification are
:Correct Answer It helps to separate data into groups so that you can draw connect
& meaningful inference , It helps to diagnose & localize problem , It helps to
identify the influencing factors Multiple Choice Multiple Answer Question Product
benchmarking requires, comparison of product :-

Correct Performance , Features , Cost Answer Multiple Choice Single Answer


Question To help operators to recognize the defect before it occurs :Correct Build
up low cost automated detection method for each process Answer Multiple Choice
Multiple Answer Question Interrupted flow of work from the preceeding operation
which may be due to :Correct Answer True/False Question Lack of parts , Machine
breakdown , Operator temporarily absent from place of work Daily work management
develops problem finding & solving attitude.

Correct True Answer Multiple Choice Multiple Answer Question Typical examples of
process benchmark are :Correct Procurement procedures , Budgeting , Recruitment
Answer Select The Blank Question Suppliers may________ their prices to cover for
cost of delivery, small production run etc.

33
Correct Raise Answer Multiple Choice Single Answer Question Benefits of Seiton
means Correct Answer True/False Question Easy irretrievability of material New
benchmarking projects are initiated after reviewing competitive position
periodically. True

Correct Answer Select The Blank Question Graphs convey a situation more ________
than summary of data or figures. Correct Answer True/False Question Effectively &
clearly TQM improves the quality by improving processes.

Correct True Answer Multiple Choice Multiple Answer Question Scatter diagram is
used :Correct Answer To discover relationship between two associated sets of
data , To display the relationship between two variables , To confirm anticipated
relationship between two variables / associated sets of data Select The Blank
Question Basic objective of control chart is to ________ the variation due to
chance & assignable cause. Correct Separate out Answer True/False Question TQM
improves manufacturing as well as clerical activities. Correct True Answer Select
The Blank Question Poka Yoke designed to help operators to know immediately
________ of the defeat called detection type Poka-Yoke. Correct On occurrence
Answer True/False Question A control chart is a chart with UCL & LCL placed at 6
Sigma distance on either side of the process average. Correct False Answer
Multiple Choice Multiple Answer

34
Question

Cleaning your own area/equipments gives benefits of :-

Correct You know your self how to avoid dust , When you touch while cleaning you
may Answer find a fault , Saving of further failure due to dust Multiple Choice
Single Answer Question For 'Analysis of non conformance' checking point will be
:Correct Find out root cause and take corrective & preventive action Answer
Multiple Choice Single Answer Question Assignable causes :Correct Can be
eliminated Answer Select The Blank Question ________ used to detect drop in air
pressure. Correct Buzzers / alarms Answer Multiple Choice Single Answer Question
Statistical process control is application of statistical technique to control
:Correct Process Answer Multiple Choice Multiple Answer Question Benefits from
SMED are :Correct Reduce work in process , Better average daily production ,
Increase capacity Answer Multiple Choice Multiple Answer Question According to
Seiketsu Standardization means :Correct To develop easy to follow standards ,
Evolve standard operating procedure , Answer Better visual management Select The
Blank Question ________ PDCA cycle is the systematic approach towards meeting the
target. Correct Kaoishikawa Answer Multiple Choice Multiple Answer Question To
draw control charts, sample must be representative of homogeneous segment of
production for which :Correct The items of the sample should be from the same
machine setting , The items Answer should be of the same batch , Items should be
made from the same raw material batch Multiple Choice Single Answer Question
Withdrawal kanban is presented by :Correct C- kanban Answer Multiple Choice
Multiple Answer Question Steps in construction of scatter diagram :-

35
Correct Answer

Collect paired data (X,Y) from two variables who's relationship is to be studied ,
Find out max & min values for both X & Y and these values to scale X & Y axis &
plot the paired data , Examine the shape of the cloud of points & discover type &
strength of relationship Multiple Choice Single Answer Question Small groups
forming a circle should consist of :-

Correct Employees of different department related to the problem Answer Select The
Blank Question A ________ is an excellent device to condense & present large mass
of data in an elegant form. Correct Frequency distribution Answer Select The Blank
Question In PDCA cycle for benchmarking 'Identification of performance gap' is
done in ________. Correct Checking Answer True/False Question Low level of
delegation is an example of muda in office. Correct True Answer True/False
Question Change of job titles can help to raise employee's morale. Correct True
Answer Select The Blank Question ________ is benefit of TPM. Correct Low
production cost Answer
My assignment attempt 2nd

True/False Question

The flow charts are prepared to enhance the employees understanding of the process
by indicating interrelationship within the process. Correct Answer True Your
Answer True

Multiple Choice Single Answer Question Some quantity in stock of item, is


desirable if :Correct Answer Manufacturing lead time is more Your Answer
Manufacturing lead time is more

Multiple Choice Single Answer Question Setup time includes :-

36
Correct Answer Internal setup time & External setup time Your Answer Internal
setup time & External setup time

Multiple Choice Multiple Answer Question Flow chart is prepared when :Correct
Answer Defining the problem , Trying to know the activities involved in the
process , Identifying the root causes Your Answer Defining the problem , Trying to
know the activities involved in the process , Identifying the root causes Multiple
Choice Multiple Answer Question Benefits of stratification are :Correct Answer It
helps to separate data into groups so that you can draw connect & meaningful
inference , It helps to diagnose & localize problem , It helps to identify the
influencing factors Your Answer It helps to separate data into groups so that you
can draw connect & meaningful inference , It helps to diagnose & localize
problem , It helps to identify the influencing factors Match The Following
Question

Correct Answer

Your Answer Ford Microsoft Motorola General Electric

World class benchmarking company Ford in assembly automation World class


benchmarking company Microsoft in marketing World class benchmarking company
Motorola in quality World class benchmarking company General Electric in training

Multiple Choice Multiple Answer Question 3M' is world class benchmarking '
candidates in the field of :Correct Answer Product development , Technology
transfer , Environmental Management Your Answer True/False Question Product
development , Technology transfer , Environmental Management

By TPM, consumption of electrical energy can be reduced.

Correct Answer True Your Answer True

Multiple Choice Single Answer Question Statistical process control (SPC) is the
application of statistical technique for the purpose of :Correct Answer Process
control Your Answer Process control

Multiple Choice Single Answer Question The area enclosed under normal distribution
curve between mean +1standard deviation is :-

37
Correct Answer 0.6826 Your Answer 1

Multiple Choice Single Answer Question Quality maintenance means :Correct Answer
Incorporating quality into product Your Answer True/False Question Incorporating
quality into product

Kanban signals are required when assembly work, subassembly work and manufacturing
at parts is carried out at different locations. Correct Answer True Your Answer
True

True/False Question

Fishbone analysis is used both in analysis & planning.

Correct Answer True Your Answer True

Multiple Choice Single Answer Question A drive for people involved should start
with the :Correct Answer Study of staff attitudes Your Answer Developing basic
skill

Match The Following Question

Correct Answer

Your Answer Tapering away on the both sides from average value Reveals the amount
of variation within the process The frequency distribution of a characteristics
Provide a clue about the quality of the lot

Ideally the histogram will have a bell Tapering away on the both sides shape from
average value Histogram is a graphical display of distribution of measurements and
Histogram is a diagrammatic presentation of The shape of histogram can Reveals the
amount of variation within the process The frequency distribution of a
characteristics Provide a clue about the quality of the lot

Multiple Choice Multiple Answer Question Some steps for stratification are
:Correct Answer Define the problem & identify the stratification variables , Sort
out data into categories & summarise information in each category , Present the
information in graphical form & study, decide if further stratification is
required? Your Answer Define the problem & identify the stratification variables ,
Sort out data into categories & summarise information in each category , Present
the information in graphical form & study, decide if further stratification is
required? Select The Blank

38
Question

Capability index Cp = ________

Correct Answer Specification width/process width Your Answer Specification


width/process width

Select The Blank Question Pie chart is the graph of ________ data. Correct Answer
Percentage breakdown Your Answer Percentage breakdown

Select The Blank Question ________feel that quality circle cause erosion of their
control over workmen. Correct Answer Supervisors Your Answer True/False Question
Supervisors

Globalization of trade and industrial operations have forced Indian companies to


become more & more competitive and customer driven. Correct Answer True Your
Answer True

Multiple Choice Multiple Answer Question For 'Control on PPM and rework level;,
checking points' will be :Correct Answer PPM level , Initiate corrective actions
on rejection/rework , Initiate preventive action on rejection / rework Your Answer
PPM level , Initiate preventive action on rejection / rework , 100% inspection
Multiple Choice Multiple Answer Question Histograms are useful to :Correct Answer
Measure the current pattern & extent of variation , Assess current conformance to
specification & scope of improvement , Determine whether or not the process is in
the state of control Your Answer Measure the current pattern & extent of variation
, Assess current conformance to specification & scope of improvement , Determine
whether or not the process is in the state of control Multiple Choice Multiple
Answer Question Training related to Quality includes:Correct Answer Quality
measures , Quality failure Your Answer Quality measures , Quality failure

Select The Blank Question Benchmarking allows exchange of ________ between the
benchmarking partners. Correct Answer Information

39
Your Answer

Information

Select The Blank Question Good ________ is the asset to acquire the success of
quality circle. Correct Answer Teamwork Your Answer Teamwork

Select The Blank Question Ideally the histogram will have a symmetrical ( i.e.
also called as bell) shape tapering away on both sides from ________ value.
Correct Answer Average Your Answer Average

Select The Blank Question Japanese believe that when they are ________ they are
cleaning there minds too. Correct Answer Cleaning Your Answer True/False Question
Cleaning

Key element of JIT is continuous improvement.

Correct Answer True Your Answer True/False Question True

Statistical limits are calculated from averages of samples, instead of a single


sample of large size. Correct Answer True Your Answer True

Select The Blank Question World class benchmarking candidate in 'Quality' is


________. Correct Answer Motorola Your Answer DOW chemical

Multiple Choice Single Answer Question To maintain smoothness in production


:Correct Answer Elimination of buffer stock is recommended Your Answer Elimination
of buffer stock is recommended

Select The Blank Question ________ are implemented for defect detection &
prevention.

40
Correct Answer Poka-Yokes Your Answer Poka-Yokes

Multiple Choice Single Answer Question Muda of defect is very serious in case
of:Correct Answer High speed automatic machines Your Answer High speed automatic
machines

Multiple Choice Multiple Answer Question While preparing scatter diagram following
precautions are to be taken :Correct Answer Data should be properly stratified &
should be collected for full range , Scale selected should be right to avoid wrong
conclusions , Data should be free from bias or undue importance Your Answer Data
should be properly stratified & should be collected for full range , Scale
selected should be right to avoid wrong conclusions , Data should be free from
bias or undue importance Multiple Choice Multiple Answer Question The purpose of
Shitsuke is especially for :Correct Answer Maintaining the 4-S consistently ,
Develop discipline attitude in everyone , Any day throughout the year sustain the
discipline Your Answer Maintaining the 4-S consistently , Develop discipline
attitude in everyone , Any day throughout the year sustain the discipline Multiple
Choice Multiple Answer Question Breakdown problem may be stratified by :Correct
Answer Sections , Machines , Type of breakdown (e.g mech. Or electrical) Your
Answer Sections , Machines , Type of breakdown (e.g mech. Or electrical)

Select The Blank Question Range ( R ) is obtained as the difference between the
highest and ________ measurement of a sample. Correct Answer Lowest Your Answer
True/False Question Lowest

Automation can correct the basic faults of a improper setup process.

Correct Answer False Your Answer False

Multiple Choice Single Answer Question What is to be done before selecting


benchmarking partner? Correct Answer level of benchmarking is to be decided Your
Answer True/False level of benchmarking is to be decided

41
Question

Operator monitoring a machine while machine works on auto cycle is an example of


muda of waiting. Correct Answer True Your Answer False

Multiple Choice Single Answer Question Frequencies, values, tabulated in the


frequency table, can be represented pictorially in the form of bar graph & this
graph of frequency is called as :Correct Answer Histogram Your Answer Histogram

Select The Blank Question To assess effectiveness of training ________ is


essential. Correct Answer Evaluation Your Answer Evaluation

Multiple Choice Multiple Answer Question Benefits from SMED are :Correct Answer
Reduce work in process , Better average daily production , Increase capacity Your
Answer Reduce work in process , Better average daily production , Increase
capacity

Multiple Choice Single Answer Question Line graph is also called as :Correct
Answer Run chart Your Answer Radar chart

Multiple Choice Single Answer Question In bar graph each bar is of same :Correct
Answer Width Your Answer Width

Multiple Choice Multiple Answer Question The alternate meaning of seiso is Correct
Answer Sanities , Cleanup , Dust free / scrab Your Answer True/False Question
Cleanup , Dust free / scrab , Neatness

In P-chart, the value of P can never be negative.

Correct Answer True Your Answer True

42
My skipped qustions

1. Control chart is a graphical method of checking 2. Control chart can be used to


determine 3. Control chart is a chart with UCL & LCL placed 4. Control chart can
be used

1. As process monitoring tool 2. At 6 Sigma distance on either side of the process


average 3. For quality monitoring 4. Stability of the process 5. How much
variability in the process is due to random causes & how much is due to assignable
causes 6. At 3 Sigma distance on either side of the process average
Low er levels

Quality circle should consists employees of contributing

who are not usually considered capable

Shitsuke is most difficult out of all 5-S because it means to sustain all the
first 4-S throughout the year.

After choosing the problem area, to go ahead further what is required?

a) b) c) d)
Discipline

Regular meeting plan to follow Discuss on the root cause by brainstorming Study
individually for the problem Follow the Deming PDCA circle

Mechanization &

are the two constituents of streamlining

29.

is serve as a stepping stone to TQM

Actions that can be thought for the process having process capability is
approximately equal to the specification tolerance are :-

a)

Greater attention to b) centering of the process

c)

Keep mean & d) standard deviation under strict control Put efforts to reduce
variability

43
Use of less precision machine
Technique involved in listing of setup task, establishing technological
relationship between tasks, drawing arrow diagram is called as

36.

True False

44
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Multiple Answer Question
Advantages of JIT :Correct Answer Reduce incoming inspection , Reduce inventory ,
Lower per unit cost Your Answer Reduce incoming inspection , Reduce inventory ,
Lower per unit cost

Multiple Choice Multiple Answer Question Benefits from the standardized containers
are Correct Answer Minimization of transit damages , Ease in verification of
quantity of parts , Automatic signal to supplier to replenish stock Your Answer
Minimization of transit damages , Ease in verification of quantity of parts ,
Automatic signal to supplier to replenish stock Multiple Choice Multiple Answer
Question Benefits from SMED are :Correct Answer Reduce work in process , Better
average daily production , Increase capacity Your Answer Reduce work in process ,
Increase capacity Multiple Choice Single Answer Question Competitive benchmarking
involves identifying key competitive product, services or processes & comparing
with those of :Correct Answer Main competitor Your Answer Main competitor

Multiple Choice Multiple Answer Question Benefits of stratification are :Correct


Answer It helps to separate data into groups so that you can draw connect &
meaningful inference , It helps to diagnose & localize problem , It helps to
identify the influencing factors Your Answer It helps to separate data into groups
so that you can draw connect & meaningful inference , It helps to diagnose &
localize problem , Finding out different reasons Multiple Choice Multiple Answer
Question Quality maintenance & pillar focuses on following production inputs
:Correct Answer Men , Machine , Material Your Answer Men , Machine , Management

Multiple Choice Single Answer Question The success indicators in quality, cost,
delivery & product development are :-
Correct Answer Managing points Your Answer Accountability

Multiple Choice Multiple Answer Question Steps in setup time reduction are
:Correct Answer Team formation , Training , Recoding of activities on multiple
activity charts Your Answer Team formation , Recoding of activities on multiple
activity charts , Convert external setups in to internal setups Multiple Choice
Multiple Answer Question POM essentially consists of :Correct Answer Time
management , Team participation and performance , Moral boosting Your Answer Time
management , Team participation and performance , Cost Management Multiple Choice
Single Answer Question Activity under quality management is :Correct Answer Use
team approach to track down root causes of the problem Your Answer Maintenance of
equipment condition by eliminating lubricant leakage.

True/False Question

Every department should make their own rules of standardization.

Correct Answer False Your Answer True

Multiple Choice Multiple Answer Question Histogram is an important diagnostic


tool. Analysis of the histogram gives :Correct Answer It shows cause which affects
the process , An idea of what is happening to the process , Whether the process is
capable of meeting process or not i.e. around correct average & within specific
limits Your Answer It shows cause which affects the process , An idea of what is
happening to the process , Whether the process is capable of meeting process or
not i.e. around correct average & within specific limits Match The Following
Question Productivity performance measurement Financial performance measurement

Correct Answer Turnover employee Sales of the months

Your Answer Sales of the months Cash saving per department


Customer satisfaction measurement

Customer complaints per period

Customer complaints per period Employee satisfaction index

Staff attitude measurement Employee satisfaction index

Multiple Choice Single Answer Question TPM helps to reduce down time due
to:Correct Answer Breakdown of machine Your Answer Breakdown of machine

Multiple Choice Single Answer Question Kaizen emphasizes :Correct Answer


Implementation of ideas Your Answer Collection of ideas

Select The Blank Question Create as many ________ system as possible for better
Seiketsu. Correct Answer Visual control Your Answer True/False Question Visual
control

Inadequate maintenance of machine leads to muda of defects

Correct Answer True Your Answer False

Select The Blank Question The shape of histogram can provide a clue about the
________ of the lot. Correct Answer Quality Your Answer Distribution

Multiple Choice Single Answer Question Customer's return is an indicators of the


MUDA of :Correct Answer Defect Your Answer Defect

Multiple Choice Single Answer Question In bar graph the interval (gap) between the
bars is :-
Correct Answer Equal Your Answer True/False Question Symmetrical

Inspection is poor method of assuring 100% quality.

Correct Answer True Your Answer True/False Question False

A radar chart is combination of a circle & line graph

Correct Answer True Your Answer True

Multiple Choice Single Answer Question A workshop is to be treated as :Correct


Answer Place where one's creativity can be applied Your Answer True/False Question
Place where one's creativity can be applied

Customer wise outstanding is discussed in daily work management meeting by


operations head. Correct Answer False Your Answer True

True/False Question

Number of operation can change according to production requirement in U-Line


arrangement. Correct Answer False Your Answer True

True/False Question

Automation can correct the basic faults of a improper setup process.

Correct Answer False Your Answer True

Select The Blank Question Cp for six sigma process is ________ Correct Answer 2
Your Answer

1.66

Select The Blank Question Range ( R ) is obtained as the difference between the
highest and ________ measurement of a sample. Correct Answer Lowest Your Answer
Second highest

Select The Blank Question ________is an important step toward successful JIT
purchasing. Correct Answer JIT Contract Your Answer True/False Question JIT
Contract

U-Line layout is better than straight lime layout.

Correct Answer True Your Answer True

Multiple Choice Single Answer Question TQM applicable to :Correct Answer


Marketing, design & manufacturing Your Answer Quality Control department

Select The Blank Question Bar graph is display of data that facilitates ________
of quality. Correct Answer Comparison Your Answer Performance

Multiple Choice Single Answer Question Production kanban is presented by :Correct


Answer P-kanban Your Answer R-kanban

Multiple Choice Single Answer Question Check sheet are also used as :Correct
Answer Data gathering & interpretation tool Your Answer Cause finding & effect
finding tool
Select The Blank Question Japanese believe that when they are ________ they are
cleaning there minds too. Correct Answer Cleaning Your Answer Repairing machines

Select The Blank Question Poka-Yoke devices under category use ________ to
distinguish between similar parts which may be assembled in wrong position.
Correct Answer Color coding Your Answer Counting device

Select The Blank Question Shitsuke means ________ all the previous 4-S throughout
the month/year. Correct Answer Sustaining Your Answer Implementing

Multiple Choice Multiple Answer Question Types of meetings held in DWM are
:Correct Answer Daily PDCA meeting , Weekly PDCA meeting , Monthly PDCA meeting
Your Answer Weekly PDCA meeting , Monthly PDCA meeting , Yearly PDCA meeting
True/False Question

By TPM, consumption of electrical energy can be reduced.

Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question According to Seiketsu Standardization


means :Correct Answer To develop easy to follow standards , Evolve standard
operating procedure , Better visual management Your Answer To develop easy to
follow standards , Evolve standard operating procedure , Reduction of wastage
True/False Question

Flow chart helps to stop an old process.

Correct Answer False Your Answer True


Multiple Choice Multiple Answer Question Training related to Quality
includes:Correct Answer Quality measures , Quality failure Your Answer Quality
measures , Quality failure , Goal of business

Multiple Choice Single Answer Question Total area under the normal curve is
Correct Answer Unity Your Answer Six

Multiple Choice Multiple Answer Question Cpk = Correct Answer (x - USL)/3 sigma ,
(x - LSL)/3 sigma Your Answer (x - USL)/6 sigma

Select The Blank Question A histogram is a graphical display of distribution of


measurements & reveals the amounts of ________ within the process. Correct Answer
Variation Your Answer Percentage defects

Match The Following Question Value analysis / value engineering SMED

Correct Answer To eliminate MUDA of processing

Your Answer To eliminate MUDA of over production

To eliminate MUDA of over To eliminate MUDA of production defect To eliminate MUDA


of stock To eliminate MUDA of processing

VMI ( Vendor Management To eliminate MUDA of Inventory) system stock Flow / string
diagram To eliminate MUDA of transport

Select The Blank Question A 'Radar chart' is used to portray ________ strength or
weakness of the activity. Correct Answer Relative Your Answer Comparative
1. TPM 2. JIT 3. Kanban 4. Work standards

1. Waste elimination 2. Visual management 3. Best way of doing job 4. Reducing


breakdown of machines 5. Pull system 6. Statistical process control

1. Parato analysis underlines & operates on 2. Parato analysis is technique of


identifying vital causes by 3. Parato diagram is a Bar graph with height or value
drawn by 4. Parato diagram always indicates

1. Arranging data according to the descending order of their frequency of


occurrence 2. Philosophy of 20% of the activity causes 80% of the effect 3.
Magnitude of defects 4. Arranging data in ascending order 5. Arranging data in
descending order 6. Philosophy of "vital few:trivial many"

27.

Total area under the normal curve is

a) b) c) d)

Unity Zero Infinity Six

U shape arrangement of layout provides the operator 48. Quality problems may be
segregated by & regrouped by :-

degree of mobility.

a) b) c)

Machines Workers Materials


d)

Suggestion

LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Multiple Answer Question
TQM can never flourish if the staff are:Correct Answer Scared of their bosses ,
Worried about losing jobs , Afraid of being reprimanded if there are mistakes Your
Answer Scared of their bosses , Worried about losing jobs , Afraid of being
reprimanded if there are mistakes Multiple Choice Single Answer Question Quality
problem solving tool is used to :Correct Answer Improve quality Your Answer
Improve quality

Multiple Choice Single Answer Question The concept of quality circle was mooted by
:Correct Answer Prof. Kaoishikawa Your Answer Prof. Kaoishikawa

Match The Following Question SMED 5 'S Muda elimination Poka-Yoke

Correct Answer Setup time reduction Cleanliness Waste elimination Error proofing

Your Answer Setup time reduction Total productive maintenance Waste elimination
Error proofing

Multiple Choice Single Answer Question Allowing worker's to stop machine /


assembly line if they believe that product quality is below standard' is an
example of :Correct Answer Empowerment Your Answer Involvement
Select The Blank Question Kaizen is ________ supported process. Correct Answer
Management Your Answer Workmen

Select The Blank Question Ratio of ________ to the number of pieces inspected is
called fraction defectives. Correct Answer Number of item rejected Your Answer
Number of item rejected

Multiple Choice Single Answer Question Histogram always indicates :Correct Answer
Only height Your Answer Percentage defect

Multiple Choice Single Answer Question List of customers, to carry out parato
analysis to identify customers who gives business includes :Correct Answer Present
& past customers Your Answer Present & past customers

Multiple Choice Single Answer Question Implication of Quality problem is:Correct


Answer Gap in performance Your Answer Gap in performance

Multiple Choice Multiple Answer Question Steps to six sigma process consists of
:Correct Answer Identify the work you do , Identify your customers , Map the
process Your Answer Identify the work you do , Identify your customers , Map the
process Multiple Choice Single Answer Question From scatter diagram the strength
of relationship between two variables or associated set of data can be inferred
from the examination of the shape of :-
Correct Answer Cloud Your Answer True/False Question Cloud

Non-availability of files /document in time is a problem to be addressed by office


TPM. Correct Answer True Your Answer True

Select The Blank Question ________ used to detect drop in air pressure. Correct
Answer Buzzers / alarms Your Answer Locators

Multiple Choice Single Answer Question TQM is a way to improve quality of product
and service :Correct Answer Continuously Your Answer Continuously

Multiple Choice Multiple Answer Question The aim of education & training under TPM
is :Correct Answer To develop abilities to respond quickly to abnormalities , To
develop abilities to discover analyze malfunction Your Answer To develop abilities
to respond quickly to abnormalities , To develop abilities to discover analyze
malfunction , To have multiskilled employees in all departments Match The
Following Question In scatter diagram, the strength of relationship can be
determined

Correct Answer

Your Answer

By "correlation coefficient" By "correlation coefficient"

The scatter diagram The possible relationship provides the technique to between a
pair of establish variables The scatter diagram displays The pair of data as a
cloud of points

The possible relationship between a pair of variables The pair of data as a cloud
of points Correlation diagram

The scatter is also known Correlation diagram as


True/False Question

Flow chart is pictorial representation of the steps in production control. Correct


Answer False Your Answer True

Multiple Choice Single Answer Question Pareto's analysis underlines & operates
philosophy of :Correct Answer Vital few = trivial many Your Answer Vital few =
trivial many

Multiple Choice Single Answer Question Pareto diagram always indicate magnitude of
:Correct Answer Defect Your Answer True/False Question Influence of defect

By cutting the cost of quality, profitability decreases.

Correct Answer False Your Answer False

Multiple Choice Single Answer Question Check sheet is easy to use because it is
:Correct Answer Simplest tool Your Answer True/False Question Simplest tool

The flow charts are prepared to enhance the employees understanding of the process
by indicating interrelationship within the process. Correct Answer True Your
Answer True

Multiple Choice Single Answer Question Abnormal variations can occur if :-


Correct Answer There are assignable causes Your Answer There are assignable causes

Multiple Choice Multiple Answer Question Types of Poka-Yoke are :Correct Answer
Prevention type Poka-Yoke , Detection type Poka-Yoke Your Answer Prevention type
Poka-Yoke , Detection type Poka-Yoke , Standards type Poka-Yoke

True/False Question

Control limits of control charts should be revised from time to time as additional
data is accumulated. Correct Answer True Your Answer True

Select The Blank Question Kaizen is an excellent method to involve ________ to


unearth & eliminate hidden waste. Correct Answer Employees Your Answer Employers

Multiple Choice Multiple Answer Question To reduce Muda of transport, techniques


used are :Correct Answer Cellular layout , Method study , 5 'S Your Answer
Cellular layout , Method study , 5 'S

Select The Blank Question Cp for six sigma process is ________ Correct Answer 2
Your Answer 2

Select The Blank Question ________ participants in monthly meeting(MRM) Correct


Answer GM, operation heads, corporate functional heads Your Answer True/False
Department heads & supervisors
Question

Processing cost of a product is mainly decided by conversion process. Correct


Answer True Your Answer True

Select The Blank Question Production in last shift & production plan for next
shift is discussed during ________. Correct Answer Shift beginning & shift
end/change meeting Your Answer Shift beginning & shift end/change meeting

Multiple Choice Multiple Answer Question Material Supply on DSL basis helps
:Correct Answer To eliminate handling , To reduce transporting , To reduce
inspection Your Answer To eliminate handling , To reduce transporting , To reduce
inspection True/False Question

Inadequate maintenance of machine leads to muda of defects

Correct Answer True Your Answer True/False Question True

Most of the external setups are treated as internal setup.

Correct Answer True Your Answer False

Multiple Choice Multiple Answer Question Benefits from SMED are :Correct Answer
Reduce work in process , Better average daily production , Increase capacity Your
Answer Reduce work in process , Better average daily production , Increase
capacity Multiple Choice Multiple Answer Question Typical examples of process
benchmark are :Correct Answer Procurement procedures , Budgeting , Recruitment
Your Answer True/False Question

Procurement procedures , Budgeting , Recruitment

Low level of delegation is an example of muda in office.

Correct Answer True Your Answer False

Multiple Choice Multiple Answer Question Histograms are useful to :Correct Answer
Measure the current pattern & extent of variation , Assess current conformance to
specification & scope of improvement , Determine whether or not the process is in
the state of control Your Answer Measure the current pattern & extent of variation
, Assess current conformance to specification & scope of improvement , Determine
whether or not the process is in the state of control Multiple Choice Multiple
Answer Question While preparing scatter diagram following precautions are to be
taken :Correct Answer Data should be properly stratified & should be collected for
full range , Scale selected should be right to avoid wrong conclusions , Data
should be free from bias or undue importance Your Answer Data should be properly
stratified & should be collected for full range , Scale selected should be right
to avoid wrong conclusions , Data should be free from bias or undue importance
Multiple Choice Single Answer Question Through continuous improvement in the
process & procedures, kobetsu-kaizen is continuously improve utilization of
:Correct Answer Worker, equipment & material Your Answer True/False Question
Workers & materials

Every department should make their own rules of standardization. Correct Answer
False Your Answer False

Multiple Choice Single Answer Question Quality circle should consist adequate
experienced members between :Correct Answer 8 to 10
Your Answer

8 to 10

Multiple Choice Single Answer Question Number of kaizen in Group kaizen categories
are :Correct Answer Two to three per year Your Answer As many as management
decides

Select The Blank Question Flow chart helps to provide clarity of the ________
without visiting actual spot. Correct Answer Process Your Answer Process

Multiple Choice Single Answer Question Gap in performance = Ideal situation


minus :Correct Answer Current situation Your Answer Current situation

Select The Blank Question Seminar talks and video show are organized to introduce
TPM concept to ________ Correct Answer General employees Your Answer General
employees
LIST OF ATTEMPTED QUESTIONS AND ANSWERS True/False Question

Performance benchmarking does not involves comparison of financial ratios at the


aggregate level. Correct Answer False Your Answer False

Multiple Choice Multiple Answer Question Few steps to construct a flow chart
are :Correct Answer Decide on the objective of flowchart & define boundaries of
the process , Identify steps in the process & construct a draft of the flowchart ,
Review the draft & connect the changes as per review & name it & put the data &
use it as 'Record' Your Answer Decide on the objective of flowchart & define
boundaries of the process , Identify steps in the process & construct a draft of
the flowchart , Review the draft & connect the changes as per review & name it &
put the data & use it as 'Record' Select The Blank Question In PDCA cycle for
benchmarking 'Identification of performance gap' is done in ________. Correct
Answer Checking Your Answer Checking

Select The Blank Question 5 S audit result is discussed in ________ meeting.


Correct Answer Monthly Your Answer Shift beginning

Select The Blank Question In scatter diagram "________" relationship is said to


exist when value of 'y' decreases as the value of 'x' increases. Correct Answer
Strong negative Your Answer Strong negative

Select The Blank Question Kaizen projects are managed by ________ Correct Answer
Cross functional team Your Answer Management

Multiple Choice Single Answer


Question

Poka-yoke for employee not performing work as per established method is :Correct
Answer Implement work standard Your Answer Implement work standard

Multiple Choice Multiple Answer Question Typical examples of process benchmark are
:Correct Answer Procurement procedures , Budgeting , Recruitment Your Answer
Procurement procedures , Budgeting , Recruitment

Multiple Choice Multiple Answer Question What are the steps in deciding the
benchmarking partner? Correct Answer Decide level of benchmarking , List down a
few prospective candidates of partnership , Collect information of short listed
partners Your Answer Decide level of benchmarking , Collect information of short
listed partners Multiple Choice Single Answer Question Errors by armatures is
:Correct Answer Lack of experience Your Answer True/False Question Absent
mindedness

Control chart is also called as run-chart.

Correct Answer True Your Answer True

Match The Following Question Reduce clamping & declamping time Reduce time of
external setup

Correct Answer Use U-shaped washer Improve work aids positioning method

Your Answer Use U-shaped washer Improve work aids positioning method Preparation
of tools / dies as off line activity Pre setting of tool

Convert internal setup into Preparation of tools / dies external setup as off line
activity Eliminate adjustment Pre setting of tool

Multiple Choice Single Answer Question Muda of defect is very serious in case of:-
Correct Answer High speed automatic machines Your Answer High speed automatic
machines

Multiple Choice Multiple Answer Question To reduce clamping & declamping time,
following actions are desirable :Correct Answer Standardize clamping bolts /
screws , Cut off unnecessary threads , Use quick clamping device Your Answer
Standardize clamping bolts / screws , Cut off unnecessary threads , Use quick
clamping device Multiple Choice Single Answer Question Requirement of more
machines, is an example of :Correct Answer Muda of overproduction Your Answer Muda
of waiting

Multiple Choice Single Answer Question In India quality circle was first launched
by :Correct Answer Hyderabad unit of BHEL Your Answer Hyderabad unit of BHEL

Multiple Choice Multiple Answer Question 3M' is world class benchmarking '
candidates in the field of :Correct Answer Product development , Technology
transfer , Environmental Management Your Answer Product development , Technology
transfer , Environmental Management Multiple Choice Single Answer Question
Responsibility for Quality should rest on:Correct Answer Who produce the product
Your Answer True/False Question Quality control department

Increase in defect rate is an example of 'Deviation from an established norms'


Correct Answer True Your Answer True

Select The Blank Question ________ are implemented for defect detection &
prevention. Correct Answer Poka-Yokes
Your Answer

Poka-Yokes

Multiple Choice Single Answer Question Quality problem solving tool is used to
:Correct Answer Improve quality Your Answer Improve quality

Multiple Choice Single Answer Question Implication of Quality problem is:Correct


Answer Gap in performance Your Answer True/False Question Lower efficiency

Presentation of graphs in pictorial form of data collection are for easy


understanding. Correct Answer True Your Answer True

Select The Blank Question ________ waste is probably the biggest waste in most of
the organizations. Correct Answer Time Your Answer True/False Question Labor

Globalization of trade and industrial operations have forced Indian companies to


become more & more competitive and customer driven. Correct Answer True Your
Answer True

True/False Question

TQM improves the quality by improving processes.

Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question An erratic patterns falling above & below
the control limits indicates :Correct Answer Poorly trained operators , Defect in
materials , Frequent adjustment of machines
Your Answer

Defect in materials , Frequent adjustment of machines , Poorly trained operators

Multiple Choice Single Answer Question Defects per million for the process at six
sigma level are :Correct Answer 3.4 Your Answer 6210

Multiple Choice Single Answer Question To provide flexibility to supervisors in


allocation of task, JIT emphasizes :Correct Answer Multiskilled operators Your
Answer Multiskilled operators

Multiple Choice Single Answer Question To maintain smoothness in production


:Correct Answer Elimination of buffer stock is recommended Your Answer Maintenance
of buffer stock is recommended.

Select The Blank Question ________ should be used to exercise control on the
process. Correct Answer Control chart Your Answer Latest checking instruments

Match The Following Question Ideally the histogram will have a bell shape
Histogram is a graphical display of distribution of measurements and

Correct Answer

Your Answer

Tapering away on the both Tapering away on the both sides from average value sides
from average value Reveals the amount of Reveals the amount of variation within
the process variation within the process The frequency distribution of a
characteristics Provide a clue about the quality of the lot

Histogram is a The frequency distribution diagrammatic presentation of a


characteristics of The shape of histogram can True/False Question Provide a clue
about the quality of the lot

In single card kanban system production greater than quantity withdrawn is


permitted. Correct Answer False Your Answer False
True/False Question

Flow chart are drawn to document a process charting the tasks performed & the
sequence in which tasks are performed. Correct Answer True Your Answer True

Select The Blank Question Cpk for six sigma process is ________ Correct Answer 1.5
Your Answer True/False Question 1.5

Seiso prevents the potential problems by discovering abnormalities while cleaning


your own area. Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question Some steps for stratification are
:Correct Answer Define the problem & identify the stratification variables , Sort
out data into categories & summarise information in each category , Present the
information in graphical form & study, decide if further stratification is
required? Your Answer Define the problem & identify the stratification variables ,
Sort out data into categories & summarise information in each category , Present
the information in graphical form & study, decide if further stratification is
required? True/False Question

Processing cost of a product is mainly decided by conversion process. Correct


Answer True Your Answer True

Multiple Choice Multiple Answer Question Work standards enable management to


minimize variation in :Correct Answer Output , Quality , Cost Your Answer Output ,
Quality , Cost

Multiple Choice Multiple Answer Question Process can be made capable by :-


Correct Answer Reducing process variability , Bringing target & average to fall at
the same point , Examine possibility of relaxing specification Your Answer
Reducing process variability , Bringing target & average to fall at the same point
, Use of less precision machine Multiple Choice Multiple Answer Question Few steps
in construction of Pie chart are :Correct Answer Express value of each category as
percentage of total of all categories & calculate the degree of angle form by each
category by equation degree = Value of groups/Total value * 360 , Draw the circle
& segment the circle into angles calculated in step one , Colour different
segments & enter the percentage of each category into pie chart Your Answer
Express value of each category as percentage of total of all categories &
calculate the degree of angle form by each category by equation degree = Value of
groups/Total value * 360 , Draw the circle & segment the circle into angles
calculated in step one , Colour different segments & enter the percentage of each
category into pie chart Multiple Choice Multiple Answer Question As benchmark in
Japan seiso activities means :Correct Answer Everyone, clerk to officer does
cleaning his area , No sweeper or cleaner employees , Every family does cleaning
of pavement of their residence Your Answer Everyone, clerk to officer does
cleaning his area , No sweeper or cleaner employees , Every family does cleaning
of pavement of their residence Select The Blank Question Poka Yoke designed to
help operators to know immediately ________ of the defeat called detection type
Poka-Yoke. Correct Answer On occurrence Your Answer Before Occurrence

Select The Blank Question Flow chart helps to dissect a process for better
understanding & ________ of process. Correct Answer Analysis Your Answer Analysis

Multiple Choice Single Answer Question Small groups forming a circle should
consist of :Correct Answer Employees of different department related to the
problem Your Answer Employees of same department

Select The Blank


Question

Graphs convey a situation more ________ than summary of data or figures. Correct
Answer Effectively & clearly Your Answer Effectively & clearly

Multiple Choice Single Answer Question Number of Kaizen projects suggested and
implemented is checking point for :Correct Answer Continual Improvement Your
Answer Continual Improvement
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Multiple Answer Question
Quality maintenance & pillar focuses on following production inputs :Correct
Answer Material , Men , Machine Your Answer Material , Men , Machine

Multiple Choice Multiple Answer Question Histograms are useful to :Correct Answer
Measure the current pattern & extent of variation , Assess current conformance to
specification & scope of improvement , Determine whether or not the process is in
the state of control Your Answer Measure the current pattern & extent of variation
, Assess current conformance to specification & scope of improvement , Determine
whether or not the process is in the state of control Multiple Choice Single
Answer Question In problem solving the best alternative is that :Correct Answer
Which best meets the criteria Your Answer Which best meets the criteria

Multiple Choice Single Answer Question "Cause & effect" diagram was developed
by :Correct Answer DR.Kaoru Ishikawa Your Answer DR.Kaoru Ishikawa

Multiple Choice Single Answer Question Identifying key preventive operational


functions and comparing these operational functions within the firm's own division
& branches comes under :Correct Answer Internal benchmarking Your Answer Internal
benchmarking

Select The Blank Question JIT advocates the philosophy at elimination of waste
from system which occurs due to ________. Correct Answer Over Production Your
Answer Over Production
Select The Blank Question In scatter diagram "________" relationship is said to
exist when there is positive relationship upto certain level & negative thereafter
or negative relationship upto certain level & positive thereafter. Correct Answer
Curvilinear Your Answer True/False Question Curvilinear

Kanban signals are required when assembly work, subassembly work and manufacturing
at parts is carried out at different locations. Correct Answer True Your Answer
True

Multiple Choice Multiple Answer Question Customers complaints may be segregated by


:Correct Answer Nature of compliant i.e. defective product , Delayed delivery ,
Short/excess quantity Your Answer Nature of compliant i.e. defective product ,
Delayed delivery , Short/excess quantity True/False Question

In case of more than one quality characteristics, separate chart is made for each
quality characteristics. Correct Answer True Your Answer True

True/False Question

Safety, hygiene and environment control is one of the pillar of TPM. Correct
Answer True Your Answer True

Multiple Choice Single Answer Question 5-S technique is useful to: Correct Answer
To all places including homes Your Answer To all places including homes

Match The Following


Question Reduce time of external setup

Correct Answer Improve work aids positioning method

Your Answer Improve work aids positioning method

Convert internal setup into Preparation of tools / dies Preparation of tools /


dies external setup as off line activity as off line activity Eliminate adjustment
Reduce clamping & declamping time Pre setting of tool Use U-shaped washer Pre
setting of tool Use U-shaped washer

Multiple Choice Single Answer Question The facilitator should be normally :Correct
Answer Senior officer /Shop incharge Your Answer Senior officer /Shop incharge

Match The Following Question Parato diagram always indicates

Correct Answer Magnitude of defects

Your Answer Philosophy of 20% of the activity causes 80% of the effect Philosophy
of "vital few:trivial many" Arranging data according to the descending order of
their frequency of occurrence Magnitude of defects

Parato analysis Philosophy of "vital underlines & operates on few:trivial many"


Parato analysis is technique of identifying vital causes by Arranging data
according to the descending order of their frequency of occurrence

Parato diagram is a Bar Arranging data in graph with height or value descending
order drawn by

Multiple Choice Single Answer Question Quality problem solving tool is used to
:Correct Answer Improve quality Your Answer True/False Question Make work easy

Pie chart is also called as angular diagram.

Correct Answer True Your Answer True


Select The Blank Question In scatter diagram "________" relationship is said to
exist when value of 'y' somewhat decreases as the value of 'x' increases. Correct
Answer Weak negative Your Answer Weak negative

Multiple Choice Single Answer Question From scatter diagram the strength of
relationship between two variables or associated set of data can be inferred from
the examination of the shape of :Correct Answer Cloud Your Answer Cloud

Multiple Choice Multiple Answer Question Product benchmarking requires, comparison


of product :Correct Answer Performance , Features , Cost Your Answer Performance ,
Features , Cost

Multiple Choice Multiple Answer Question Steps in construction of scatter


diagram :Correct Answer Collect paired data (X,Y) from two variables who's
relationship is to be studied , Find out max & min values for both X & Y and these
values to scale X & Y axis & plot the paired data , Examine the shape of the cloud
of points & discover type & strength of relationship Your Answer Collect paired
data (X,Y) from two variables who's relationship is to be studied , Find out max &
min values for both X & Y and these values to scale X & Y axis & plot the paired
data , Examine the shape of the cloud of points & discover type & strength of
relationship Multiple Choice Single Answer Question Implication of Quality problem
is:Correct Answer Gap in performance Your Answer Gap in performance

Select The Blank Question Each quality characteristic has permitted variation & is
equal to ________. Correct Answer USL - LSL
Your Answer

USL - LSL

Select The Blank Question Kaizen is ________ supported process. Correct Answer
Management Your Answer True/False Question Management

The flow charts are prepared to enhance the employees understanding of the process
by indicating interrelationship within the process. Correct Answer True Your
Answer False

True/False Question

Gap analysis for production & dispatches is discussed in monthly meeting. Correct
Answer False Your Answer False

Select The Blank Question In scatter diagram "________" relationship is said to


exist when value of 'y' decreases as the value of 'x' increases. Correct Answer
Strong negative Your Answer Strong negative

Select The Blank Question ________ is most difficult 'S' to implement & achieve.
Correct Answer Shitsuke Your Answer True/False Question Shitsuke

Presentation of graphs in pictorial form of data collection are for easy


understanding. Correct Answer True Your Answer True

Select The Blank


Question

Graphs convey a situation more ________ than summary of data or figures. Correct
Answer Effectively & clearly Your Answer Effectively & clearly

Multiple Choice Single Answer Question Errors by armatures is :Correct Answer Lack
of experience Your Answer Lack of experience

Multiple Choice Multiple Answer Question While preparing scatter diagram following
precautions are to be taken :Correct Answer Data should be properly stratified &
should be collected for full range , Scale selected should be right to avoid wrong
conclusions , Data should be free from bias or undue importance Your Answer Data
should be properly stratified & should be collected for full range , Scale
selected should be right to avoid wrong conclusions , Data should be free from
bias or undue importance True/False Question Globalization of trade and industrial
operations have forced Indian companies to become more & more competitive and
customer driven. Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question If 'Annual saving in procurement expenses


is managing point', then checking points will be :Correct Answer Price revision ,
Credit period , Transport expenses Your Answer Price revision , Credit period ,
Transport expenses

Multiple Choice Single Answer Question Number of kaizen in Group kaizen categories
are :Correct Answer Two to three per year Your Answer True/False Two to three per
year
Question

Flow chart is pictorial representation of the steps in production control. Correct


Answer False Your Answer False

Multiple Choice Single Answer Question It is essential to convey customer's


expectations to :Correct Answer Top Management Your Answer Supervisors & workmen

Multiple Choice Single Answer Question Check sheet is easy to use because it is
:Correct Answer Simplest tool Your Answer Simplest tool

Select The Blank Question Identification of non-value added operations & their
elimination is the first step to eliminate muda of ________. Correct Answer
Processing Your Answer Processing

Select The Blank Question A 'Radar chart' is used to portray ________ strength or
weakness of the activity. Correct Answer Relative Your Answer Relative

Multiple Choice Single Answer Question Pareto's analysis underlines & operates
philosophy of :Correct Answer Vital few = trivial many Your Answer True/False
Question Vital few = trivial many

In single card kanban system production greater than quantity withdrawn is


permitted. Correct Answer False Your Answer False
Multiple Choice Multiple Answer Question Benefits of planned maintenance are
:Correct Answer Improved reliability mean time between failures , Improved
maintainability mean time to repair , Improvement in breakdown Your Answer
Improved reliability mean time between failures , Improved maintainability mean
time to repair Multiple Choice Multiple Answer Question Gap analysis & problem
identification is done during converting internal setups into external setups in
the areas like : Correct Answer Equipment , Method , Human Your Answer Equipment ,
Method , Human

Multiple Choice Single Answer Question Some quantity in stock of item, is


desirable if :Correct Answer Manufacturing lead time is more Your Answer
Manufacturing lead time is more

Multiple Choice Single Answer Question Sorting of usable items should be Correct
Answer Planned storage based on frequency of use Your Answer Within visual reach
method

Multiple Choice Multiple Answer Question Benefits of Quality maintenance are


:Correct Answer Reduction in customer quality complaints , Reduction in inspection
time Your Answer Reduction in customer quality complaints , Reduction in
inspection time
LIST OF ATTEMPTED QUESTIONS AND ANSWERS True/False Question

Performance benchmarking does not involves comparison of financial ratios at the


aggregate level. Correct Answer False Your Answer False

Multiple Choice Single Answer Question Setup time includes :Correct Answer
Internal setup time & External setup time Your Answer Internal setup time &
External setup time

Multiple Choice Single Answer Question Participants of the groups for quality
circles should be decided by :Correct Answer Employees coming together by their
own enthusiasm Your Answer Employees coming together by their own enthusiasm

Multiple Choice Single Answer Question Check sheet are also used as :Correct
Answer Data gathering & interpretation tool Your Answer Data gathering &
interpretation tool

Multiple Choice Single Answer Question SMED means :Correct Answer Single minute
exchange of dies Your Answer Single minute exchange of dies

Match The Following Question

Correct Answer

Your Answer Cost of quality Sales of the months Customer complaints per period

Productivity performance Turnover employee measurement Financial performance


measurement Customer satisfaction measurement Sales of the months Customer
complaints per period

Sem – 3rd

Techniques for Operations Efficiency

1
Staff attitude measurement

Employee satisfaction index

Employee satisfaction index

Select The Blank Question ________ is an effect due to the muda of defect. Correct
Answer Wear & tear of parts while disassembling Your Answer Poor production
planning & control

Select The Blank Question If some defective parts are discovered by the subsequent
process they should be returned to the ________ to prevent reoccurrence. Correct
Answer Preceding process Your Answer Return to stores

Multiple Choice Multiple Answer Question The results oriented efforts of the
quality circle should also include :Correct Answer Efforts to avoid the problem
permanently , Ultimate aim of the customers satisfaction , Attacking the real root
causes & all possibilities Your Answer Efforts to avoid the problem permanently ,
Publication or advertisement of your contribution , Attacking the real root causes
& all possibilities Match The Following Question Parato diagram always indicates

Correct Answer Magnitude of defects

Your Answer Philosophy of 20% of the activity causes 80% of the effect Philosophy
of "vital few:trivial many" Arranging data according to the descending order of
their frequency of occurrence Magnitude of defects

Parato analysis underlines Philosophy of "vital & operates on few:trivial many"


Parato analysis is technique of identifying vital causes by Arranging data
according to the descending order of their frequency of occurrence

Parato diagram is a Bar Arranging data in graph with height or value descending
order drawn by

Multiple Choice Multiple Answer Question Few steps in construction in Radar chart
are :Correct Answer Brainstorming to enlist characteristics which require to be
evaluated & draw the circle & divide it into 'slices' equal to number of
characteristics , The first slice begins at 12 noon. Then draw vertical line &
calibrate it equal to the number of

Sem – 3rd

Techniques for Operations Efficiency

2
Your Answer

levels required , Draw concentric circles from each gradiation using 'o' point as
centre Brainstorming to enlist characteristics which require to be evaluated &
draw the circle & divide it into 'slices' equal to number of characteristics , The
first slice begins at 12 noon. Then draw vertical line & calibrate it equal to the
number of levels required , Draw concentric circles from each gradiation using 'o'
point as centre

Select The Blank Question 5 S audit result is discussed in ________ meeting.


Correct Answer Monthly Your Answer True/False Question Monthly

Fishbone analysis is used both in analysis & planning.

Correct Answer True Your Answer False

Multiple Choice Single Answer Question One Green Belt may head a team of :Correct
Answer 20 employees Your Answer 20 employees

Multiple Choice Multiple Answer Question Role of champions are :Correct Answer
Approve six sigma projects , Remove road block in the path of six sigma
implementation , Monitor progress of six sigma projects Your Answer Monitor
progress of six sigma projects , Approve six sigma projects , Remove road block in
the path of six sigma implementation Multiple Choice Multiple Answer Question To
draw control charts, sample must be representative of homogeneous segment of
production for which :Correct Answer The items of the sample should be from the
same machine setting , The items should be of the same batch , Items should be
made from the same raw material batch Your Answer The items of the sample should
be from the same machine setting , The items should be of the same batch , Items
should be made from the same raw material batch Multiple Choice Single Answer

Sem – 3rd

Techniques for Operations Efficiency

3
Question

Failure mode and effect analysis (FMEA) establish

Correct Answer Process failure and minimize frequency Your Answer Process failure
and minimize frequency

Multiple Choice Multiple Answer Question What are the steps in deciding the
benchmarking partner? Correct Answer Decide level of benchmarking , List down a
few prospective candidates of partnership , Collect information of short listed
partners Your Answer Decide level of benchmarking , List down a few prospective
candidates of partnership , Collect information of short listed partners Multiple
Choice Single Answer Question One Master Black Belt may head a team of :Correct
Answer 15-20 Black Belts Your Answer 15-20 Black Belts

Multiple Choice Single Answer Question Competitive benchmarking involves


identifying key competitive product, services or processes & comparing with those
of :Correct Answer Main competitor Your Answer Main competitor

Multiple Choice Single Answer Question Implication of Quality problem is:Correct


Answer Gap in performance Your Answer Gap in performance

Select The Blank Question Number of defects in an individual component, like gear,
shaft, wheel etc can be monitored through ________ type of control chart. Correct
Answer c-chart Your Answer True/False Question c-chart

Non-availability of files /document in time is a problem to be addressed by office


TPM. Correct Answer True

Sem – 3rd

Techniques for Operations Efficiency

4
Your Answer

True

Multiple Choice Single Answer Question Check sheet is easy to use because it is
:Correct Answer Simplest tool Your Answer Simplest tool

Multiple Choice Single Answer Question Benchmarking helps to identify the gap
between the current performance of the organization and the :Correct Answer
Performance of the best organization Your Answer True/False Question Performance
of the best organization

Flow chart is pictorial representation of the steps in production control. Correct


Answer False Your Answer True

Multiple Choice Multiple Answer Question Breakdown problem may be stratified by


:Correct Answer Sections , Machines , Type of breakdown (e.g mech. Or electrical)
Your Answer Sections , Machines , Type of breakdown (e.g mech. Or electrical)
Select The Blank Question A control chart to exhibit counted data on number of
defect is called ________. Correct Answer c-chart Your Answer c-chart

Select The Blank Question Procedure for implementation of TPM consists of ________
numbers of steps. Correct Answer 12 Your Answer 8

Select The Blank Question Capability index Cp = ________ Correct Answer


Specification width/process width

Sem – 3rd

Techniques for Operations Efficiency

5
Your Answer

Specification width/process width

Multiple Choice Single Answer Question Pareto's analysis underlines & operates
philosophy of :Correct Answer Vital few = trivial many Your Answer True/False
Question Vital few = trivial many

Kanban signals are required when assembly work, subassembly work and manufacturing
at parts is carried out at different locations. Correct Answer True Your Answer
True

Multiple Choice Multiple Answer Question To reduce clamping & declamping time,
following actions are desirable :Correct Answer Standardize clamping bolts /
screws , Cut off unnecessary threads , Use quick clamping device Your Answer
Standardize clamping bolts / screws , Cut off unnecessary threads , Use quick
clamping device Select The Blank Question Benchmarking allows exchange of ________
between the benchmarking partners. Correct Answer Information Your Answer
Information

Multiple Choice Multiple Answer Question TQM can never flourish if the staff
are:Correct Answer Worried about losing jobs , Afraid of being reprimanded if
there are mistakes , Scared of their bosses Your Answer Worried about losing
jobs , Afraid of being reprimanded if there are mistakes , Scared of their bosses
True/False Question

In bar graph each bar is of same height.

Correct Answer False Your Answer False

Multiple Choice Multiple Answer Question During SMED implementation, primary study
consists of :-

Sem – 3rd

Techniques for Operations Efficiency

6
Correct Answer Equipment analysis , Setup change analysis , Preparation items
(storage place , method) analysis Your Answer Equipment analysis , Setup change
analysis , Preparation items (storage place , method) analysis True/False Question

Daily work management can also be extended to non manufacturing areas like
procurement, QA, HRD etc. Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question Types of Poka-Yoke are :Correct Answer
Prevention type Poka-Yoke , Detection type Poka-Yoke Your Answer Prevention type
Poka-Yoke , Detection type Poka-Yoke

Multiple Choice Single Answer Question Quality problem solving tool is used to
:Correct Answer Improve quality Your Answer True/False Question Save time

Along with problem solving tools experience and judgment is also used. Correct
Answer True Your Answer False

Select The Blank Question JIT advocates the philosophy at elimination of waste
from system which occurs due to ________. Correct Answer Over Production Your
Answer True/False Question Over Production

Without measuring initial performance, target can't be set.

Correct Answer True Your Answer False

Multiple Choice Multiple Answer Question An erratic patterns falling above & below
the control limits indicates :Sem – 3rd

Techniques for Operations Efficiency

7
Correct Answer Defect in materials , Frequent adjustment of machines , Poorly
trained operators Your Answer Defect in materials , Frequent adjustment of
machines , Poorly trained operators True/False Question

Sample size for the construction of p-chart are larger than X barR chart. Correct
Answer True Your Answer True

Multiple Choice Multiple Answer Question Histogram is an important diagnostic


tool. Analysis of the histogram gives :Correct Answer It shows cause which affects
the process , An idea of what is happening to the process , Whether the process is
capable of meeting process or not i.e. around correct average & within specific
limits Your Answer An idea of what is happening to the process , Whether the
process is capable of meeting process or not i.e. around correct average & within
specific limits , A bird's eye view of the variation Multiple Choice Single Answer
Question Productivity improves by :Correct Answer Voluntary participants of
everyone Your Answer Voluntary participants of everyone

Sem – 3rd

Techniques for Operations Efficiency

8
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Multiple Answer Question
Training related to Quality includes:Correct Answer Quality measures , Quality
failure Your Answer Negotiation skill , Goal of business , Quality measures ,
Quality failure Multiple Choice Single Answer Question If defects found at own
process, the cost to the company is :Correct Answer Very little Your Answer Very
high Multiple Choice Multiple Answer Question Histogram is an important diagnostic
tool. Analysis of the histogram gives :Correct Answer It shows cause which affects
the process , An idea of what is happening to the process , Whether the process is
capable of meeting process or not i.e. around correct average & within specific
limits Your Answer It shows cause which affects the process , An idea of what is
happening to the process , Whether the process is capable of meeting process or
not i.e. around correct average & within specific limits , A bird's eye view of
the variation True/False Question In bar graph each bar is of same height. Correct
Answer False Your Answer False Select The Blank Question Basic objective of
control chart is to ________ the variation due to chance & assignable cause.
Correct Answer Separate out Your Answer Separate out Multiple Choice Multiple
Answer Question Benefits of stratification are :Correct Answer It helps to
separate data into groups so that you can draw connect & meaningful inference , It
helps to diagnose & localize problem , It helps to identify the influencing
factors Your Answer It helps to separate data into groups so that you can draw
connect & meaningful inference , It helps to diagnose & localize problem , It
helps to identify the influencing factors , Finding out different reasons Multiple
Choice Single Answer Question For 'Timely clearance of GRR's', checking point will
be :Correct Answer Number of GRRs pending beyond 1 day Your Answer Number of GRRs
pending beyond 1 day
Multiple Choice Single Answer Question Organizing the place is not enough , what
is required is : Correct Answer Planning storage based on Frequency of use Your
Answer Planning storage based on Frequency of use Select The Blank Question JIT
helps to ________ the waste in the purchasing process. Correct Answer Eliminates
Your Answer Eliminates Multiple Choice Single Answer Question In cellular
manufacturing system, the cells are designed so that the material flow within the
cell and between the cells are :Correct Answer Minimized Your Answer Minimized
True/False Question Kanban signals are required when assembly work, subassembly
work and manufacturing at parts is carried out at different locations. Correct
Answer True Your Answer True Multiple Choice Multiple Answer Question Causes of
Muda of transport are :Correct Answer Faulty layout , Over production Your Answer
Faulty layout , Over production , Proper material handling equipment , Low
rejection / rework Multiple Choice Multiple Answer Question Types of meetings held
in DWM are :Correct Answer Daily PDCA meeting , Weekly PDCA meeting , Monthly PDCA
meeting Your Answer Monthly PDCA meeting , Daily PDCA meeting , Weekly PDCA
meeting Multiple Choice Multiple Answer Question Customers complaints may be
segregated by :Correct Answer Nature of compliant i.e. defective product , Delayed
delivery , Short/excess quantity Your Answer Nature of compliant i.e. defective
product , Delayed delivery , Short/excess quantity , Payment problem Multiple
Choice Multiple Answer Question Cleaning your own area/equipments gives benefits
of :Correct Answer You know your self how to avoid dust , When you touch while
cleaning you may find a fault , Saving of further failure due to dust
Your Answer You know your self how to avoid dust , When you touch while cleaning
you may find a fault , Saving of further failure due to dust , Utilization of
spare time Multiple Choice Multiple Answer Question Role of champions are :Correct
Answer Approve six sigma projects , Remove road block in the path of six sigma
implementation , Monitor progress of six sigma projects Your Answer Approve six
sigma projects , Remove road block in the path of six sigma implementation ,
Monitor progress of six sigma projects , Deliver presentation to teams on six
sigma projects Select The Blank Question Benchmarking shows how an organization is
________ in comparison to its competitors. Correct Answer Performing Your Answer
Performing True/False Question Inspection is poor method of assuring 100% quality.
Correct Answer True Your Answer False Multiple Choice Multiple Answer Question
Benefits of TQM are :Correct Answer Greater customer satisfaction , Lower
manufacturing cost Your Answer Greater customer satisfaction , Lower manufacturing
cost Select The Blank Question ________ ensures that communication is simple &
effective. Correct Answer Visual Management Your Answer Visual Management
True/False Question Daily work management develops problem finding & solving
attitude. Correct Answer True Your Answer True Multiple Choice Multiple Answer
Question Key principles of TQM :Correct Answer Continuous improvement , People
involvement , Cost of quality Your Answer Continuous improvement , People
involvement , Cost of quality , Competitor focus Select The Blank Question A
histogram is a graphical display of distribution of measurements & reveals the
amounts of ________ within the process.
Correct Answer Variation Your Answer Variation Select The Blank Question To assess
effectiveness of training ________ is essential. Correct Answer Evaluation Your
Answer Evaluation Select The Blank Question ________ are implemented for defect
detection & prevention. Correct Answer Poka-Yokes Your Answer TPM True/False
Question To achieve quality, it has to be designed into the product. Correct
Answer True Your Answer True Multiple Choice Single Answer Question Setting &
maintaining optimal process condition to get quality product is the aim of
:Correct Answer Quality maintenance Your Answer Quality maintenance Match The
Following Question Correct Answer Your Answer Productivity performance measurement
Turnover employee Cost of quality Financial performance measurement Sales of the
months Sales of the months Customer satisfaction measurement Customer complaints
per period Customer complaints per period Staff attitude measurement Employee
satisfaction index Employee satisfaction index Multiple Choice Single Answer
Question Recording of the entire setup operators focusing on hand, eye and body
movements of the person doing the setting is done through :Correct Answer Video
recording Your Answer Video recording Match The Following Question Correct Answer
Your Answer
In scatter diagram, the strength of relationship can be determined By "correlation
coefficient" By "correlation coefficient" The scatter diagram provides the
technique to establish The possible relationship between a pair of variables The
possible dependency between a pair of variables The scatter diagram displays The
pair of data as a cloud of points The possible relationship between a pair of
variables The scatter is also known as Correlation diagram Correlation diagram
Multiple Choice Single Answer Question What is to be done before selecting
benchmarking partner? Correct Answer level of benchmarking is to be decided Your
Answer level of benchmarking is to be decided True/False Question Flow chart helps
to stop an old process. Correct Answer False Your Answer False Select The Blank
Question Create as many ________ system as possible for better Seiketsu. Correct
Answer Visual control Your Answer Labeling Multiple Choice Single Answer Question
Allowing worker's to stop machine / assembly line if they believe that product
quality is below standard' is an example of :Correct Answer Empowerment Your
Answer Empowerment Multiple Choice Single Answer Question Kanban Signals are
required when :Correct Answer Set up time on the feeding operation is higher then
the receiving operation. Your Answer Set up time on the feeding operation is
higher then the receiving operation. Multiple Choice Single Answer Question Kanban
system is Correct Answer 1. Pull System Your Answer 1. Pull System Multiple Choice
Single Answer
Question Quality problem solving tool is used to :Correct Answer Improve quality
Your Answer Improve quality Multiple Choice Single Answer Question To avoid short
receipt of items to customers, provide the dispatch clerk with : Correct Answer
The check list for verification Your Answer The check list for verification
True/False Question Control chart is also called as 'Mean -Range or X-chart'.
Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Flow
chart is required :Correct Answer When trying to improve the process , At the time
of review of the process , To understand steps in a process by pictorial
presentation Your Answer When trying to improve the process , At the time of
review of the process , To understand steps in a process by pictorial presentation
, For defects finding of the products Select The Blank Question ________ is the
critical element of TQM. Correct Answer Focus on customer Your Answer Focus on
customer Multiple Choice Multiple Answer Question Management skill includes
:Correct Answer Leadership , Motivation , Performance appraisals Your Answer
Leadership , Motivation , Performance appraisals , Quality measurement Multiple
Choice Single Answer Question 5-S technique is useful to: Correct Answer To all
places including homes Your Answer To all places including homes True/False
Question Safety, hygiene and environment control is one of the pillar of TPM.
Correct Answer True Your Answer True Select The Blank Question Inspection activity
for semi finished & finished component should be ________ to reduce muda of
transport . Correct Answer Decentralized
Your Answer Decentralized True/False Question Flow chart is pictorial
representation of the steps in production control. Correct Answer False Your
Answer True Select The Blank Question Good ________ is the asset to acquire the
success of quality circle. Correct Answer Teamwork Your Answer Teamwork
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Multiple Answer Question
Training related to Quality includes:Correct Answer Quality measures , Quality
failure Your Answer Negotiation skill , Goal of business , Quality measures ,
Quality failure Multiple Choice Single Answer Question If defects found at own
process, the cost to the company is :Correct Answer Very little Your Answer Very
high Multiple Choice Multiple Answer Question Histogram is an important diagnostic
tool. Analysis of the histogram gives :Correct Answer It shows cause which affects
the process , An idea of what is happening to the process , Whether the process is
capable of meeting process or not i.e. around correct average & within specific
limits Your Answer It shows cause which affects the process , An idea of what is
happening to the process , Whether the process is capable of meeting process or
not i.e. around correct average & within specific limits , A bird's eye view of
the variation True/False Question In bar graph each bar is of same height. Correct
Answer False Your Answer False Select The Blank Question Basic objective of
control chart is to ________ the variation due to chance & assignable cause.
Correct Answer Separate out Your Answer Separate out Multiple Choice Multiple
Answer Question Benefits of stratification are :Correct Answer It helps to
separate data into groups so that you can draw connect & meaningful inference , It
helps to diagnose & localize problem , It helps to identify the influencing
factors Your Answer It helps to separate data into groups so that you can draw
connect & meaningful inference , It helps to diagnose & localize problem , It
helps to identify the influencing factors , Finding out different reasons Multiple
Choice Single Answer Question For 'Timely clearance of GRR's', checking point will
be :Correct Answer Number of GRRs pending beyond 1 day Your Answer Number of GRRs
pending beyond 1 day
Multiple Choice Single Answer Question Organizing the place is not enough , what
is required is : Correct Answer Planning storage based on Frequency of use Your
Answer Planning storage based on Frequency of use Select The Blank Question JIT
helps to ________ the waste in the purchasing process. Correct Answer Eliminates
Your Answer Eliminates Multiple Choice Single Answer Question In cellular
manufacturing system, the cells are designed so that the material flow within the
cell and between the cells are :Correct Answer Minimized Your Answer Minimized
True/False Question Kanban signals are required when assembly work, subassembly
work and manufacturing at parts is carried out at different locations. Correct
Answer True Your Answer True Multiple Choice Multiple Answer Question Causes of
Muda of transport are :Correct Answer Faulty layout , Over production Your Answer
Faulty layout , Over production , Proper material handling equipment , Low
rejection / rework Multiple Choice Multiple Answer Question Types of meetings held
in DWM are :Correct Answer Daily PDCA meeting , Weekly PDCA meeting , Monthly PDCA
meeting Your Answer Monthly PDCA meeting , Daily PDCA meeting , Weekly PDCA
meeting Multiple Choice Multiple Answer Question Customers complaints may be
segregated by :Correct Answer Nature of compliant i.e. defective product , Delayed
delivery , Short/excess quantity Your Answer Nature of compliant i.e. defective
product , Delayed delivery , Short/excess quantity , Payment problem Multiple
Choice Multiple Answer Question Cleaning your own area/equipments gives benefits
of :Correct Answer You know your self how to avoid dust , When you touch while
cleaning you may find a fault , Saving of further failure due to dust
Your Answer You know your self how to avoid dust , When you touch while cleaning
you may find a fault , Saving of further failure due to dust , Utilization of
spare time Multiple Choice Multiple Answer Question Role of champions are :Correct
Answer Approve six sigma projects , Remove road block in the path of six sigma
implementation , Monitor progress of six sigma projects Your Answer Approve six
sigma projects , Remove road block in the path of six sigma implementation ,
Monitor progress of six sigma projects , Deliver presentation to teams on six
sigma projects Select The Blank Question Benchmarking shows how an organization is
________ in comparison to its competitors. Correct Answer Performing Your Answer
Performing True/False Question Inspection is poor method of assuring 100% quality.
Correct Answer True Your Answer False Multiple Choice Multiple Answer Question
Benefits of TQM are :Correct Answer Greater customer satisfaction , Lower
manufacturing cost Your Answer Greater customer satisfaction , Lower manufacturing
cost Select The Blank Question ________ ensures that communication is simple &
effective. Correct Answer Visual Management Your Answer Visual Management
True/False Question Daily work management develops problem finding & solving
attitude. Correct Answer True Your Answer True Multiple Choice Multiple Answer
Question Key principles of TQM :Correct Answer Continuous improvement , People
involvement , Cost of quality Your Answer Continuous improvement , People
involvement , Cost of quality , Competitor focus Select The Blank Question A
histogram is a graphical display of distribution of measurements & reveals the
amounts of ________ within the process.
Correct Answer Variation Your Answer Variation Select The Blank Question To assess
effectiveness of training ________ is essential. Correct Answer Evaluation Your
Answer Evaluation Select The Blank Question ________ are implemented for defect
detection & prevention. Correct Answer Poka-Yokes Your Answer TPM True/False
Question To achieve quality, it has to be designed into the product. Correct
Answer True Your Answer True Multiple Choice Single Answer Question Setting &
maintaining optimal process condition to get quality product is the aim of
:Correct Answer Quality maintenance Your Answer Quality maintenance Match The
Following Question Correct Answer Your Answer Productivity performance measurement
Turnover employee Cost of quality Financial performance measurement Sales of the
months Sales of the months Customer satisfaction measurement Customer complaints
per period Customer complaints per period Staff attitude measurement Employee
satisfaction index Employee satisfaction index Multiple Choice Single Answer
Question Recording of the entire setup operators focusing on hand, eye and body
movements of the person doing the setting is done through :Correct Answer Video
recording Your Answer Video recording Match The Following Question Correct Answer
Your Answer
In scatter diagram, the strength of relationship can be determined By "correlation
coefficient" By "correlation coefficient" The scatter diagram provides the
technique to establish The possible relationship between a pair of variables The
possible dependency between a pair of variables The scatter diagram displays The
pair of data as a cloud of points The possible relationship between a pair of
variables The scatter is also known as Correlation diagram Correlation diagram
Multiple Choice Single Answer Question What is to be done before selecting
benchmarking partner? Correct Answer level of benchmarking is to be decided Your
Answer level of benchmarking is to be decided True/False Question Flow chart helps
to stop an old process. Correct Answer False Your Answer False Select The Blank
Question Create as many ________ system as possible for better Seiketsu. Correct
Answer Visual control Your Answer Labeling Multiple Choice Single Answer Question
Allowing worker's to stop machine / assembly line if they believe that product
quality is below standard' is an example of :Correct Answer Empowerment Your
Answer Empowerment Multiple Choice Single Answer Question Kanban Signals are
required when :Correct Answer Set up time on the feeding operation is higher then
the receiving operation. Your Answer Set up time on the feeding operation is
higher then the receiving operation. Multiple Choice Single Answer Question Kanban
system is Correct Answer 1. Pull System Your Answer 1. Pull System Multiple Choice
Single Answer
Question Quality problem solving tool is used to :Correct Answer Improve quality
Your Answer Improve quality Multiple Choice Single Answer Question To avoid short
receipt of items to customers, provide the dispatch clerk with : Correct Answer
The check list for verification Your Answer The check list for verification
True/False Question Control chart is also called as 'Mean -Range or X-chart'.
Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Flow
chart is required :Correct Answer When trying to improve the process , At the time
of review of the process , To understand steps in a process by pictorial
presentation Your Answer When trying to improve the process , At the time of
review of the process , To understand steps in a process by pictorial presentation
, For defects finding of the products Select The Blank Question ________ is the
critical element of TQM. Correct Answer Focus on customer Your Answer Focus on
customer Multiple Choice Multiple Answer Question Management skill includes
:Correct Answer Leadership , Motivation , Performance appraisals Your Answer
Leadership , Motivation , Performance appraisals , Quality measurement Multiple
Choice Single Answer Question 5-S technique is useful to: Correct Answer To all
places including homes Your Answer To all places including homes True/False
Question Safety, hygiene and environment control is one of the pillar of TPM.
Correct Answer True Your Answer True Select The Blank Question Inspection activity
for semi finished & finished component should be ________ to reduce muda of
transport . Correct Answer Decentralized
Your Answer Decentralized True/False Question Flow chart is pictorial
representation of the steps in production control. Correct Answer False Your
Answer True Select The Blank Question Good ________ is the asset to acquire the
success of quality circle. Correct Answer Teamwork Your Answer Teamwork
1. TPM 2. JIT 3. Kanban 4. Work standards

1. Waste elimination 2. Visual management 3. Best way of doing job 4. Reducing


breakdown of machines 5. Pull system 6. Statistical process control

1. Parato analysis underlines & operates on 2. Parato analysis is technique of


identifying vital causes by 3. Parato diagram is a Bar graph with height or value
drawn by 4. Parato diagram always indicates

1. Arranging data according to the descending order of their frequency of


occurrence 2. Philosophy of 20% of the activity causes 80% of the effect 3.
Magnitude of defects 4. Arranging data in ascending order 5. Arranging data in
descending order 6. Philosophy of "vital few:trivial many"

27.

Total area under the normal curve is

a) b) c) d)

Unity Zero Infinity Six

U shape arrangement of layout provides the operator 48. Quality problems may be
segregated by & regrouped by :-

degree of mobility.

a) b) c)

Machines Workers Materials


d)

Suggestion

LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Multiple Answer Question
TQM can never flourish if the staff are:Correct Answer Scared of their bosses ,
Worried about losing jobs , Afraid of being reprimanded if there are mistakes Your
Answer Scared of their bosses , Worried about losing jobs , Afraid of being
reprimanded if there are mistakes Multiple Choice Single Answer Question Quality
problem solving tool is used to :Correct Answer Improve quality Your Answer
Improve quality

Multiple Choice Single Answer Question The concept of quality circle was mooted by
:Correct Answer Prof. Kaoishikawa Your Answer Prof. Kaoishikawa

Match The Following Question SMED 5 'S Muda elimination Poka-Yoke

Correct Answer Setup time reduction Cleanliness Waste elimination Error proofing

Your Answer Setup time reduction Total productive maintenance Waste elimination
Error proofing

Multiple Choice Single Answer Question Allowing worker's to stop machine /


assembly line if they believe that product quality is below standard' is an
example of :Correct Answer Empowerment Your Answer Involvement
Select The Blank Question Kaizen is ________ supported process. Correct Answer
Management Your Answer Workmen

Select The Blank Question Ratio of ________ to the number of pieces inspected is
called fraction defectives. Correct Answer Number of item rejected Your Answer
Number of item rejected

Multiple Choice Single Answer Question Histogram always indicates :Correct Answer
Only height Your Answer Percentage defect

Multiple Choice Single Answer Question List of customers, to carry out parato
analysis to identify customers who gives business includes :Correct Answer Present
& past customers Your Answer Present & past customers

Multiple Choice Single Answer Question Implication of Quality problem is:Correct


Answer Gap in performance Your Answer Gap in performance

Multiple Choice Multiple Answer Question Steps to six sigma process consists of
:Correct Answer Identify the work you do , Identify your customers , Map the
process Your Answer Identify the work you do , Identify your customers , Map the
process Multiple Choice Single Answer Question From scatter diagram the strength
of relationship between two variables or associated set of data can be inferred
from the examination of the shape of :-
Correct Answer Cloud Your Answer True/False Question Cloud

Non-availability of files /document in time is a problem to be addressed by office


TPM. Correct Answer True Your Answer True

Select The Blank Question ________ used to detect drop in air pressure. Correct
Answer Buzzers / alarms Your Answer Locators

Multiple Choice Single Answer Question TQM is a way to improve quality of product
and service :Correct Answer Continuously Your Answer Continuously

Multiple Choice Multiple Answer Question The aim of education & training under TPM
is :Correct Answer To develop abilities to respond quickly to abnormalities , To
develop abilities to discover analyze malfunction Your Answer To develop abilities
to respond quickly to abnormalities , To develop abilities to discover analyze
malfunction , To have multiskilled employees in all departments Match The
Following Question In scatter diagram, the strength of relationship can be
determined

Correct Answer

Your Answer

By "correlation coefficient" By "correlation coefficient"

The scatter diagram The possible relationship provides the technique to between a
pair of establish variables The scatter diagram displays The pair of data as a
cloud of points

The possible relationship between a pair of variables The pair of data as a cloud
of points Correlation diagram

The scatter is also known Correlation diagram as


True/False Question

Flow chart is pictorial representation of the steps in production control. Correct


Answer False Your Answer True

Multiple Choice Single Answer Question Pareto's analysis underlines & operates
philosophy of :Correct Answer Vital few = trivial many Your Answer Vital few =
trivial many

Multiple Choice Single Answer Question Pareto diagram always indicate magnitude of
:Correct Answer Defect Your Answer True/False Question Influence of defect

By cutting the cost of quality, profitability decreases.

Correct Answer False Your Answer False

Multiple Choice Single Answer Question Check sheet is easy to use because it is
:Correct Answer Simplest tool Your Answer True/False Question Simplest tool

The flow charts are prepared to enhance the employees understanding of the process
by indicating interrelationship within the process. Correct Answer True Your
Answer True

Multiple Choice Single Answer Question Abnormal variations can occur if :-


Correct Answer There are assignable causes Your Answer There are assignable causes

Multiple Choice Multiple Answer Question Types of Poka-Yoke are :Correct Answer
Prevention type Poka-Yoke , Detection type Poka-Yoke Your Answer Prevention type
Poka-Yoke , Detection type Poka-Yoke , Standards type Poka-Yoke

True/False Question

Control limits of control charts should be revised from time to time as additional
data is accumulated. Correct Answer True Your Answer True

Select The Blank Question Kaizen is an excellent method to involve ________ to


unearth & eliminate hidden waste. Correct Answer Employees Your Answer Employers

Multiple Choice Multiple Answer Question To reduce Muda of transport, techniques


used are :Correct Answer Cellular layout , Method study , 5 'S Your Answer
Cellular layout , Method study , 5 'S

Select The Blank Question Cp for six sigma process is ________ Correct Answer 2
Your Answer 2

Select The Blank Question ________ participants in monthly meeting(MRM) Correct


Answer GM, operation heads, corporate functional heads Your Answer True/False
Department heads & supervisors
Question

Processing cost of a product is mainly decided by conversion process. Correct


Answer True Your Answer True

Select The Blank Question Production in last shift & production plan for next
shift is discussed during ________. Correct Answer Shift beginning & shift
end/change meeting Your Answer Shift beginning & shift end/change meeting

Multiple Choice Multiple Answer Question Material Supply on DSL basis helps
:Correct Answer To eliminate handling , To reduce transporting , To reduce
inspection Your Answer To eliminate handling , To reduce transporting , To reduce
inspection True/False Question

Inadequate maintenance of machine leads to muda of defects

Correct Answer True Your Answer True/False Question True

Most of the external setups are treated as internal setup.

Correct Answer True Your Answer False

Multiple Choice Multiple Answer Question Benefits from SMED are :Correct Answer
Reduce work in process , Better average daily production , Increase capacity Your
Answer Reduce work in process , Better average daily production , Increase
capacity Multiple Choice Multiple Answer Question Typical examples of process
benchmark are :Correct Answer Procurement procedures , Budgeting , Recruitment
Your Answer True/False Question

Procurement procedures , Budgeting , Recruitment

Low level of delegation is an example of muda in office.

Correct Answer True Your Answer False

Multiple Choice Multiple Answer Question Histograms are useful to :Correct Answer
Measure the current pattern & extent of variation , Assess current conformance to
specification & scope of improvement , Determine whether or not the process is in
the state of control Your Answer Measure the current pattern & extent of variation
, Assess current conformance to specification & scope of improvement , Determine
whether or not the process is in the state of control Multiple Choice Multiple
Answer Question While preparing scatter diagram following precautions are to be
taken :Correct Answer Data should be properly stratified & should be collected for
full range , Scale selected should be right to avoid wrong conclusions , Data
should be free from bias or undue importance Your Answer Data should be properly
stratified & should be collected for full range , Scale selected should be right
to avoid wrong conclusions , Data should be free from bias or undue importance
Multiple Choice Single Answer Question Through continuous improvement in the
process & procedures, kobetsu-kaizen is continuously improve utilization of
:Correct Answer Worker, equipment & material Your Answer True/False Question
Workers & materials

Every department should make their own rules of standardization. Correct Answer
False Your Answer False

Multiple Choice Single Answer Question Quality circle should consist adequate
experienced members between :Correct Answer 8 to 10
Your Answer

8 to 10

Multiple Choice Single Answer Question Number of kaizen in Group kaizen categories
are :Correct Answer Two to three per year Your Answer As many as management
decides

Select The Blank Question Flow chart helps to provide clarity of the ________
without visiting actual spot. Correct Answer Process Your Answer Process

Multiple Choice Single Answer Question Gap in performance = Ideal situation


minus :Correct Answer Current situation Your Answer Current situation

Select The Blank Question Seminar talks and video show are organized to introduce
TPM concept to ________ Correct Answer General employees Your Answer General
employees
TechniquesForOperationsEfficiency_8 LIST OF ATTEMPTED QUESTIONS AND ANSWERS Select
The Blank Question Seiketsu is to ensure that ________ of first three 'S' i.e.
Seiri, Seiton & Seiso. Correct Answer Implementation Your Answer Implementation
True/False Question Benefits of DWN is faster response to customer needs. Correct
Answer True Your Answer True Multiple Choice Single Answer Question Recording of
the entire setup operators focusing on hand, eye and body movements of the person
doing the setting is done through :Correct Answer Video recording Your Answer
Video recording Multiple Choice Multiple Answer Question During SMED
implementation, primary study consists of :Correct Answer Equipment analysis ,
Setup change analysis , Preparation items (storage place , method) analysis Your
Answer Equipment analysis , Setup change analysis , Preparation items (storage
place , method) analysis Select The Blank Question Ideally the histogram will have
a symmetrical ( i.e. also called as bell) shape tapering away on both sides from
________ value. Correct Answer Average Your Answer Average Select The Blank
Question ________ is the critical element of TQM. Correct Answer Focus on customer
Your Answer Focus on customer Multiple Choice Multiple Answer Question Role of
champions are :Correct Answer Approve six sigma projects , Remove road block in
the path of six sigma implementation , Monitor progress of six sigma projects Your
Answer Approve six sigma projects , Remove road block in the path of Page 1
TechniquesForOperationsEfficiency_8 six sigma implementation , Monitor progress of
six sigma projects Multiple Choice Multiple Answer Question For 'Control on PPM
and rework level;, checking points' will be :Correct Answer PPM level , Initiate
corrective actions on rejection/rework , Initiate preventive action on rejection /
rework Your Answer PPM level , Initiate corrective actions on rejection/rework ,
Initiate preventive action on rejection / rework Multiple Choice Single Answer
Question POP is :Correct Answer Process Oriented Management Your Answer Process
Oriented Management True/False Question TQM improves the quality by improving
processes. Correct Answer True Your Answer True True/False Question Review is
important step in problem solving. Correct Answer True Your Answer True Multiple
Choice Multiple Answer Question After finding out the solution & working on it,
the equally important job is :Correct Answer Prepare for the presentation of your
work , Explain the progress by presentation to steering committee , Convince
committee for financial help for running the project Your Answer Prepare for the
presentation of your work , Explain the progress by presentation to steering
committee , Convince committee for financial help for running the project Match
The Following Question Correct Answer Your Answer In scatter diagram, the strength
of relationship can be determined By "correlation coefficient" By "correlation
coefficient" The scatter diagram provides the technique to establish The possible
relationship between a pair of variables The possible relationship between a Page
2
TechniquesForOperationsEfficiency_8 pair of variables The scatter diagram displays
The pair of data as a cloud of points The pair of data as a cloud of points The
scatter is also known as Correlation diagram Correlation diagram True/False
Question In single card kanban system production greater than quantity withdrawn
is permitted. Correct Answer False Your Answer False Select The Blank Question
________ is the root cause of the problems. Correct Answer Variation Your Answer
Variation Multiple Choice Single Answer Question While assessing the current
status during problem solving Go to Gamba and look at gembustu is :Correct Answer
Essential Your Answer Essential depends upon situation Multiple Choice Multiple
Answer Question In absence of P-kanban the workman may :Correct Answer Carry out
machine clean up , Work on improvement project. , Receive training Your Answer
Carry out machine clean up , Work on improvement project. Multiple Choice Single
Answer Question The concept of quality circle was mooted by :Correct Answer Prof.
Kaoishikawa Your Answer Prof. Kaoishikawa Select The Blank Question ________ helps
to generate creative ideas . Correct Answer Brainstorming Your Answer
Brainstorming Multiple Choice Single Answer Page 3
TechniquesForOperationsEfficiency_8 Question For small batch quality production,
number of setups :Correct Answer Increases Your Answer Increases True/False
Question Process capability refers to ability of the process to meet the design
specification for a product or a service. Correct Answer True Your Answer True
True/False Question Kaizen looks at process as a part of quality & quantity as a
part of process Correct Answer False Your Answer True Select The Blank Question
________ participants in monthly meeting(MRM) Correct Answer GM, operation heads,
corporate functional heads Your Answer Department heads & supervisors Multiple
Choice Multiple Answer Question Examples of Muda of defects are :Correct Answer
Customer complaints , Poor material yield , Rejection and rework Your Answer
Customer complaints , Poor material yield , Rejection and rework Multiple Choice
Single Answer Question Vilfredo Pareto had discovered a universal law as :Correct
Answer "around 20% of the activity causes 80% of the effect" Your Answer "around
20% of the activity causes 80% of the effect" Multiple Choice Multiple Answer
Question Benefits from the standardized containers are Correct Answer Minimization
of transit damages , Ease in verification of quantity of parts , Automatic signal
to supplier to replenish stock Your Answer Minimization of transit damages , Ease
in verification of quantity of parts , Automatic signal to supplier to replenish
stock True/False Question TQM organizations also harness the goodwill and interest
of the Page 4
TechniquesForOperationsEfficiency_8 family members of the employees. Correct
Answer True Your Answer True Select The Blank Question Technique involved in
listing of setup task, establishing technological relationship between tasks,
drawing arrow diagram is called as ________. Correct Answer Network diagram Your
Answer Flow chart Multiple Choice Multiple Answer Question Kanban System may be
:Correct Answer Single card kanban system , Double card kanban system Your Answer
Single card kanban system , Double card kanban system Multiple Choice Single
Answer Question Bulk production, to reduce setup time is an example of :Correct
Answer Over production Your Answer Machine utilization Multiple Choice Single
Answer Question SWOT analysis is an important step in :Correct Answer Deciding
what to benchmark Your Answer Deciding what to benchmark Multiple Choice Multiple
Answer Question Remedial actions for error of misunderstanding is :Correct Answer
Training , Checking in advance , Standardizing work procedures Your Answer
Training , Checking in advance , Standardizing work procedures Select The Blank
Question ________ is a must in meeting of quality circles. Correct Answer
Brainstorming Your Answer Brainstorming Multiple Choice Single Answer Question The
Steering committee as apex body should be :Correct Answer Only one for all the
groups in organization Your Answer Only one for all the groups in organization
Page 5
TechniquesForOperationsEfficiency_8 Multiple Choice Single Answer Question Muda of
transport can be eliminated significantly by :Correct Answer Self inspection by
suppliers & operators Your Answer Self inspection by suppliers & operators Select
The Blank Question A histogram is a graphical display of distribution of
measurements & reveals the amounts of ________ within the process. Correct Answer
Variation Your Answer Variation Multiple Choice Single Answer Question Statistical
process control is application of statistical technique to control :Correct Answer
Process Your Answer Process Multiple Choice Single Answer Question In India
quality circle was first launched by :Correct Answer Hyderabad unit of BHEL Your
Answer Hyderabad unit of BHEL True/False Question A control chart is a chart with
UCL & LCL placed at 6 Sigma distance on either side of the process average.
Correct Answer False Your Answer False True/False Question Control limits of
control charts should be revised from time to time as additional data is
accumulated. Correct Answer True Your Answer True Multiple Choice Multiple Answer
Question Examples of Muda of motion are :Correct Answer Lifting objects , Walking
to reach object , Searching for object Your Answer Lifting objects , Walking to
reach object , Searching for object True/False Page 6
TechniquesForOperationsEfficiency_8 Question Kanban signals are required when
assembly work, subassembly work and manufacturing at parts is carried out at
different locations. Correct Answer True Your Answer True Multiple Choice Multiple
Answer Question Six sigma organization consists of :Correct Answer Champions ,
Black Belts , Green Belts Your Answer Champions , Black Belts , Green Belts Match
The Following Question Correct Answer Your Answer LCLnp n p - 3 ( sq.root( n p( 1-
p ))) n p - 3 ( sq.root( n p( 1- p ))) UCLp p + 3 ( sq.root( p ( 1 - p ) / n )) p
+ 3 ( sq.root( p ( 1 - p ) / n )) LCLp p - 3 ( sq.root( p ( 1- p ) / n)) p - 3
( sq.root( p ( 1- p ) / n)) UCLnp n p + 3 ( sq.root( n p ( 1- p ))) n p + 3
( sq.root( n p ( 1- p ))) Multiple Choice Multiple Answer Question Product
benchmarking requires, comparison of product :Correct Answer Performance ,
Features , Cost Your Answer Performance , Features , Cost Select The Blank
Question JIT helps to ________ the waste in the purchasing process. Correct Answer
Eliminates Your Answer Eliminates Select The Blank Question Poka Yoke is ________.
Correct Answer Simple technique Your Answer Simple technique LIST OF ATTEMPTED
QUESTIONS AND ANSWERS Multiple Choice Single Answer Question 5-S technique is
useful to: Page 7
TechniquesForOperationsEfficiency_8 Correct Answer To all places including homes
Your Answer To all places including homes Multiple Choice Single Answer Question
Empowerment means making best use of the firm's most valuable resource,
namely:Correct Answer Human Your Answer Human Select The Blank Question Number of
defects in an individual component, like gear, shaft, wheel etc can be monitored
through ________ type of control chart. Correct Answer c-chart Your Answer c-chart
Multiple Choice Single Answer Question TQM is a way to improve quality of product
and service :Correct Answer Continuously Your Answer Continuously Multiple Choice
Multiple Answer Question Best practices for standardization in implementing
Seiketsu are :Correct Answer Create as many visual control systems as possible ,
Use colour code system for easy control , Fix one colour (e.g. Red) for danger
zones/out of controls Your Answer Create as many visual control systems as
possible , Use colour code system for easy control , Display warning notices
True/False Question JIT is not possible for each and every item held as inventory
Correct Answer True Your Answer False True/False Question Customer wise
outstanding is discussed in daily work management meeting by operations head.
Correct Answer False Your Answer False Select The Blank Question Poka-Yoke devices
under category 'locating pins' to eliminate cause of ________ Page 8
TechniquesForOperationsEfficiency_8 Correct Answer Incorrect positioning Your
Answer Incorrect positioning Multiple Choice Single Answer Question Customer's
return is an indicators of the MUDA of :Correct Answer Defect Your Answer Defect
Match The Following Question Correct Answer Your Answer Evolve standard operating
procedure & implement. Seiketsu Seiketsu Hidden faults come out while
implementing. Cleaning yourself your equipments Seiso Fix the place of items,
tools as per frequency of use Seiri Seiton Responsibility same from top to bottom
Seiso shitsuke Multiple Choice Single Answer Question Accountability means
:Correct Answer Responsibility of Business Results Your Answer Responsibility
Execution or Action Multiple Choice Single Answer Question Quality problem solving
tool is used to :Correct Answer Improve quality Your Answer Improve quality
True/False Question Performance benchmarking does not involves comparison of
financial ratios at the aggregate level. Correct Answer False Your Answer False
Multiple Choice Single Answer Question Competitive benchmarking is usually
conducted :Correct Answer Through third party research Your Answer Through third
party research Page 9
TechniquesForOperationsEfficiency_8 Multiple Choice Single Answer Question Small
groups forming a circle should consist of :Correct Answer Employees of different
department related to the problem Your Answer Employees of different department
related to the problem True/False Question In cellular manufacturing system cell
may consist of a single machine or more than one machine arranged in line. Correct
Answer True Your Answer True Multiple Choice Multiple Answer Question Histograms
are useful to :Correct Answer Measure the current pattern & extent of variation ,
Assess current conformance to specification & scope of improvement , Determine
whether or not the process is in the state of control Your Answer Measure the
current pattern & extent of variation , Assess current conformance to
specification & scope of improvement , Determine whether or not the process is in
the state of control True/False Question Non-availability of files /document in
time is a problem to be addressed by office TPM. Correct Answer True Your Answer
True Select The Blank Question A control chart to exhibit counted data on number
of defect is called ________. Correct Answer c-chart Your Answer c-chart
True/False Question Fishbone analysis is used both in analysis & planning. Correct
Answer True Your Answer True Select The Blank Question Inspection activity for
semi finished & finished component should be ________ to reduce muda of
transport . Correct Answer Decentralized Your Answer Decentralized Page 10
TechniquesForOperationsEfficiency_8 Multiple Choice Multiple Answer Question
Scatter diagram is used :Correct Answer To discover relationship between two
associated sets of data , To display the relationship between two variables , To
confirm anticipated relationship between two variables / associated sets of data
Your Answer To discover relationship between two associated sets of data , To
display the relationship between two variables , To confirm anticipated
relationship between two variables / associated sets of data Select The Blank
Question U shape arrangement of layout provides the operator ________ degree of
mobility. Correct Answer 360 Your Answer 360 True/False Question Chance causes can
not be identified. Correct Answer True Your Answer True Multiple Choice Multiple
Answer Question During the steps of Deming cycle of PDCA what is important?
Correct Answer Plan unitedly for the target within reach , Make plan active by
"doing it" i.e. everyone working , After some time check the results for success
Your Answer Plan unitedly for the target within reach , Make plan active by "doing
it" i.e. everyone working , After some time check the results for success Multiple
Choice Multiple Answer Question Benefits of Quality maintenance are :Correct
Answer Reduction in customer quality complaints , Reduction in inspection time
Your Answer Reduction in customer quality complaints , Reduction in inspection
time Multiple Choice Multiple Answer Question Causes of Muda of transport are
:Correct Answer Faulty layout , Over production Your Answer Faulty layout , Over
production Page 11
TechniquesForOperationsEfficiency_8 Multiple Choice Multiple Answer Question Types
of Poka-Yoke are :Correct Answer Prevention type Poka-Yoke , Detection type Poka-
Yoke Your Answer Prevention type Poka-Yoke , Detection type Poka-Yoke , Standards
type Poka-Yoke Multiple Choice Single Answer Question Pie chart is also called
as :Correct Answer Angular diagram Your Answer Angular diagram Multiple Choice
Multiple Answer Question The aim of education & training under TPM is :Correct
Answer To develop abilities to respond quickly to abnormalities , To develop
abilities to discover analyze malfunction Your Answer To develop abilities to
respond quickly to abnormalities , To develop abilities to discover analyze
malfunction , To have multiskilled employees in all departments Multiple Choice
Multiple Answer Question Material Supply on DSL basis helps :Correct Answer To
eliminate handling , To reduce transporting , To reduce inspection Your Answer To
eliminate handling , To reduce transporting , To reduce inspection Select The
Blank Question Poka Yoke designed to help operators to know immediately ________
of the defeat called detection type Poka-Yoke. Correct Answer On occurrence Your
Answer On occurrence Multiple Choice Multiple Answer Question Typical examples of
process benchmark are :Correct Answer Procurement procedures , Budgeting ,
Recruitment Your Answer Procurement procedures , Budgeting , Recruitment Multiple
Choice Single Answer Question The area enclosed under normal distribution curve
between mean +2standard deviation is :Correct Answer 0.9545 Your Answer 1 Page 12
TechniquesForOperationsEfficiency_8 True/False Question Daily work management can
also be extended to non manufacturing areas like procurement, QA, HRD etc. Correct
Answer True Your Answer True Match The Following Question Correct Answer Your
Answer 4 th level in six sigma organization Green Belts Green Belts 1 st level in
six sigma organization Champions Champions 2 nd level in six sigma organization
Master Black Belts Master Black Belts 3 rd level in six sigma organization Black
Belts Black Belts Select The Blank Question ________ PDCA cycle is the systematic
approach towards meeting the target. Correct Answer Kaoishikawa Your Answer Deming
Select The Blank Question ________is serve as a stepping stone to TQM Correct
Answer ISO-9000 quality standard Your Answer TPM Select The Blank Question
Histogram is a diagrammatic presentation of the ________ distribution of
characteristics such as strength, diameter, etc. Correct Answer Frequency Your
Answer Frequency Multiple Choice Single Answer Question Through continuous
improvement in the process & procedures, kobetsu-kaizen is continuously improve
utilization of :Correct Answer Worker, equipment & material Your Answer Worker,
equipment & material Page 13
TechniquesForOperationsEfficiency_8 Multiple Choice Single Answer Question
Frequencies, values, tabulated in the frequency table, can be represented
pictorially in the form of bar graph & this graph of frequency is called as
:Correct Answer Histogram Your Answer Histogram Multiple Choice Multiple Answer
Question Muda of waiting is due to :Correct Answer Interrupted flow of work ,
Delay in movement of raw material from stores Your Answer Interrupted flow of work
, Delay in movement of raw material from stores Select The Blank Question CFT
( cross functional team ) consisting of ________ Correct Answer Operators,
supervisors from different departments Your Answer Operators, supervisors from
different departments Select The Blank Question In PDCA cycle for benchmarking
'Identification of performance gap' is done in ________. Correct Answer Checking
Your Answer Checking Multiple Choice Multiple Answer Question Management skill
includes :Correct Answer Leadership , Motivation , Performance appraisals Your
Answer Leadership , Motivation Multiple Choice Single Answer Question Zero loss
concept means :Correct Answer Zero accident, zero defect, zero breakdown Your
Answer Zero accident, zero defect, zero breakdown True/False Question Flow charts
are drawn to identify deviations by observing actual & comparing with running
process. Correct Answer False Your Answer False LIST OF ATTEMPTED QUESTIONS AND
ANSWERS Page 14
TechniquesForOperationsEfficiency_8 Multiple Choice Multiple Answer Question TQM
can never flourish if the staff are:Correct Answer Worried about losing jobs ,
Afraid of being reprimanded if there are mistakes , Scared of their bosses Your
Answer Worried about losing jobs , Afraid of being reprimanded if there are
mistakes , Scared of their bosses Multiple Choice Single Answer Question Toyota,
Honda & Nissan are world class benchmarking candidates in :Correct Answer Employee
selection Your Answer Employee selection Multiple Choice Single Answer Question
The leader of the circle should be selected by :Correct Answer Circle members Your
Answer Steering committee Multiple Choice Multiple Answer Question Missing parts
is due to :Correct Answer Willful errors , Inadvertent error , Judgment error Your
Answer Willful errors , Inadvertent error Multiple Choice Single Answer Question
Rushing to complete a job is considered symptom of :Correct Answer Poor planning
Your Answer Poor planning Multiple Choice Multiple Answer Question The purpose of
Shitsuke is especially for :Correct Answer Maintaining the 4-S consistently ,
Develop discipline attitude in everyone , Any day throughout the year sustain the
discipline Your Answer Maintaining the 4-S consistently , Develop discipline
attitude in everyone , Any day throughout the year sustain the discipline Multiple
Choice Multiple Answer Question Few typical shapes of histograms are :Correct
Answer Symmetrical (or bell shaped) , Asymmetrical skewed positive , Double peaked
Your Answer Symmetrical (or bell shaped) , Asymmetrical skewed positive , Double
peaked Page 15
TechniquesForOperationsEfficiency_8 Multiple Choice Single Answer Question In
autonomus modules or cells, rate of production increases :Correct Answer Number of
operators increases Your Answer Number of operators increases True/False Question
Inspection is poor method of assuring 100% quality. Correct Answer True Your
Answer True Select The Blank Question ________ used to detect drop in air
pressure. Correct Answer Buzzers / alarms Your Answer Buzzers / alarms Multiple
Choice Multiple Answer Question Breakdown problem may be stratified by :Correct
Answer Sections , Machines , Type of breakdown (e.g mech. Or electrical) Your
Answer Sections , Machines , Type of breakdown (e.g mech. Or electrical) Multiple
Choice Multiple Answer Question Advantages of JIT :Correct Answer Reduce inventory
, Lower per unit cost , Reduce incoming inspection Your Answer Reduce inventory ,
Lower per unit cost , Reduce incoming inspection Multiple Choice Single Answer
Question Assignable causes :Correct Answer Can be eliminated Your Answer Can be
eliminated Multiple Choice Multiple Answer Question If 'Inventory investment' is
managing point, then checking point will be :Correct Answer Stores inventory ,
Vendor stock , WIP Your Answer WIP , Stores inventory , Vendor stock True/False
Page 16
TechniquesForOperationsEfficiency_8 Question Globalization of trade and industrial
operations have forced Indian companies to become more & more competitive and
customer driven. Correct Answer True Your Answer True Multiple Choice Single
Answer Question Flow charts are used to train new employees by :Correct Answer
Providing a documented description of the tasks involved Your Answer Providing a
documented description of the tasks involved True/False Question To achieve
quality, it has to be designed into the product. Correct Answer True Your Answer
True Match The Following Question Correct Answer Your Answer Review your efforts &
success achieved Check Check Act about the causes found out Do Act Collect the
initial data for the problem Plan Plan Actions further after reviewing the
progress Act Repeat Select The Blank Question Create as many ________ system as
possible for better Seiketsu. Correct Answer Visual control Your Answer Visual
control Multiple Choice Single Answer Question A flow chart is a pictorial
representation of the steps in a :Correct Answer Process Your Answer Process
Multiple Choice Multiple Answer Question Few steps in construction of Pie chart
are :Correct Answer Express value of each category as percentage of total of all
categories & calculate the degree of angle form by each category by equation
degree = Value of groups/Total value * 360 , Draw the circle & segment the Page 17
TechniquesForOperationsEfficiency_8 circle into angles calculated in step one ,
Colour different segments & enter the percentage of each category into pie chart
Your Answer Express value of each category as percentage of total of all
categories & calculate the degree of angle form by each category by equation
degree = Value of groups/Total value * 360 , Draw the circle & segment the circle
into angles calculated in step one , Colour different segments & enter the
percentage of each category into pie chart Multiple Choice Single Answer Question
List of customers, to carry out parato analysis to identify customers who gives
business includes :Correct Answer Present & past customers Your Answer Present &
past customers Multiple Choice Single Answer Question Benefits of Seiton means
Correct Answer Easy irretrievability of material Your Answer Cost saving in
unwanted items Multiple Choice Multiple Answer Question As benchmark in Japan
seiso activities means :Correct Answer Everyone, clerk to officer does cleaning
his area , No sweeper or cleaner employees , Every family does cleaning of
pavement of their residence Your Answer Everyone, clerk to officer does cleaning
his area , Every family does cleaning of pavement of their residence , Separate
department for cleaning supervision True/False Question Six sigma process requires
100 % inspection Correct Answer False Your Answer False True/False Question Graph
is a tabulated representation of the data which is easily understandable at a
glance. Correct Answer False Your Answer True Multiple Choice Multiple Answer
Question What are the steps in deciding the benchmarking partner? Correct Answer
Decide level of benchmarking , List down a few prospective Page 18
TechniquesForOperationsEfficiency_8 candidates of partnership , Collect
information of short listed partners Your Answer Decide level of benchmarking ,
List down a few prospective candidates of partnership , Collect information of
short listed partners Select The Blank Question ________feel that quality circle
cause erosion of their control over workmen. Correct Answer Supervisors Your
Answer Supervisors True/False Question Errors are inevitable but can be
eliminated. Correct Answer True Your Answer True Multiple Choice Multiple Answer
Question According to Seiketsu Standardization means :Correct Answer To develop
easy to follow standards , Evolve standard operating procedure , Better visual
management Your Answer To develop easy to follow standards , Evolve standard
operating procedure , Better visual management Select The Blank Question Ford,
general electric & Motorola are word class benchmarking for ________ Correct
Answer Training Your Answer Training Select The Blank Question Cpk for six sigma
process is ________ Correct Answer 1.5 Your Answer 1.5 Multiple Choice Single
Answer Question 5 'S rating after audit is check point for :Correct Answer Work
place improvement Your Answer Work place improvement True/False Question Process
capability index Cp is a measure of capability of the process to meet the
specification limits. Correct Answer True Page 19
TechniquesForOperationsEfficiency_8 Your Answer True Select The Blank Question
________ should be used to exercise control on the process. Correct Answer Control
chart Your Answer Control chart Select The Blank Question Flow chart helps to
dissect a process for better understanding & ________ of process. Correct Answer
Analysis Your Answer Analysis Select The Blank Question ________ is benefit of
TPM. Correct Answer Low production cost Your Answer Low production cost Multiple
Choice Multiple Answer Question Example of mechanizations are :Correct Answer Use
of fork-lifts / cranes for die - movements , Using moving bolster , Using roller
die carts Your Answer Use of fork-lifts / cranes for die - movements , Using
moving bolster , Using roller die carts Multiple Choice Single Answer Question To
maintain smoothness in production :Correct Answer Elimination of buffer stock is
recommended Your Answer Maintenance of buffer stock is recommended. Match The
Following Question Correct Answer Your Answer Monthly meeting Discussion for
capital expenditure & customer outstanding. Discussion for capital expenditure &
customer outstanding. Shift begining & shift end / change meeting Discussion on
production in last shift & plan for next shift Discussion on production in last
shift & plan for next shift Daily work management meeting Discussion on gap
analysis for production maintenance, dispatch Discussion on gap analysis for
production Page 20
TechniquesForOperationsEfficiency_8 maintenance, dispatch Weekly meeting
Discussion for customer complaints Discussion for customer complaints True/False
Question TQM improves manufacturing as well as clerical activities. Correct Answer
True Your Answer True Select The Blank Question To find out root cause
________used Correct Answer Why-why Technique Your Answer Why-why Technique
Multiple Choice Single Answer Question Percentage of gross revenues spent on
correcting mistakes, checking & rechecking and things which do not add values, by
manufacturing company is:Correct Answer 20-30% Your Answer 0.6 True/False Question
U-Line layout is better than straight lime layout. Correct Answer True Your Answer
True Select The Blank Question In traditional purchasing ________ inventory is
required. Correct Answer Plenty of Your Answer Plenty of Select The Blank Question
The process capability of the process =________(where sigma is the standard
deviation of the population / lot. Correct Answer 6 sigma Your Answer 2 sigma
True/False Question A radar chart is combination of a circle & line graph Correct
Answer True Page 21
TechniquesForOperationsEfficiency_8 Your Answer True

Page 22
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Select The Blank Question Inspection
activity for semi finished & finished component should be ________ to reduce muda
of transport . Correct Answer Decentralized Your Answer True/False Question Carry
out in QA department

Concept of six sigma is not applicable for non manufacturing sectors. Correct
Answer False Your Answer False

Multiple Choice Multiple Answer Question Few main steps to construct a Histogram
after deciding classes, class width & class boundaries are :Correct Answer Compute
mid-point of the class (cell) & fill up the tally sheet determining the cell or
class into which each value falls , Count the tally marks i.e. frequency in each
class & construct a histogram by plotting a bar graph for each class , Analyze &
conclude whether process is is meeting the requirement or not & take connective
actions if needed. Your Answer Compute mid-point of the class (cell) & fill up the
tally sheet determining the cell or class into which each value falls , Count the
tally marks i.e. frequency in each class & construct a histogram by plotting a bar
graph for each class , Analyze & conclude whether process is is meeting the
requirement or not & take connective actions if needed. Multiple Choice Single
Answer Question A drive for people involved should start with the :Correct Answer
Study of staff attitudes Your Answer Staff empowerment

Multiple Choice Single Answer Question Poka-yoke for employee not performing work
as per established method is :-
Correct Answer Implement work standard Your Answer Implement work standard

Multiple Choice Multiple Answer Question Implementation of TPM in Indian


industries is difficult due to :Correct Answer Lack of knowledge of the TPM ,
Resistance to change , Fear to loss of job Your Answer Lack of knowledge of the
TPM , Resistance to change , Fear to loss of job Multiple Choice Single Answer
Question Identifying key preventive operational functions and comparing these
operational functions within the firm's own division & branches comes under
:Correct Answer Internal benchmarking Your Answer True/False Question Functional
benchmarking

"Display of safety posture & slogans" is an essential step of TPM. Correct Answer
False Your Answer True

Multiple Choice Single Answer Question Errors by armatures is :Correct Answer Lack
of experience Your Answer Lack of experience

Multiple Choice Multiple Answer Question The purpose of Shitsuke is especially for
:Correct Answer Maintaining the 4-S consistently , Develop discipline attitude in
everyone , Any day throughout the year sustain the discipline Your Answer
Maintaining the 4-S consistently , Develop discipline attitude in everyone , Any
day throughout the year sustain the discipline True/False Question Change of job
titles can help to raise employee's morale.
Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question Few steps to construct a flow chart
are :Correct Answer Identify steps in the process & construct a draft of the
flowchart , Review the draft & connect the changes as per review & name it & put
the data & use it as 'Record' , Decide on the objective of flowchart & define
boundaries of the process Your Answer Decide on the objective of flowchart &
define boundaries of the process , Identify steps in the process & construct a
draft of the flowchart , Review the draft & connect the changes as per review &
name it & put the data & use it as 'Record' Select The Blank Question In scatter
diagram "________" relationship is said to exist when value of 'y' decreases as
the value of 'x' increases. Correct Answer Strong negative Your Answer Strong
negative

Multiple Choice Single Answer Question Whatever you are doing you can do better by
:Correct Answer Kaizen Your Answer Kaizen

Multiple Choice Single Answer Question Frequencies, values, tabulated in the


frequency table, can be represented pictorially in the form of bar graph & this
graph of frequency is called as :Correct Answer Histogram Your Answer True/False
Question Histogram

Exercise to identify MURA, MUDA & MURI is not helpful to identify problems.
Correct Answer False Your Answer False
Select The Blank Question Kaizen projects are managed by ________ Correct Answer
Cross functional team Your Answer Management

Multiple Choice Single Answer Question Number of Kaizen projects suggested and
implemented is checking point for :Correct Answer Continual Improvement Your
Answer Continual Improvement

Match The Following Question

Correct Answer

Your Answer Providing a documented description of the tasks involved Steps in a


process by pictorial representation

Flow chart are drawn to Identifying non-value effect improvement in added


activities the process by Flow chart are drawn to charting the tasks document a
process by performed & the sequence in which tasks are performed Flow chart are
prepared Indicating to enhance the interrelationship within employees process
understanding of the process by Flow charts are drawn Observing actual & to
identify deviations by comparing with documented process Multiple Choice Single
Answer Question Quality is the responsibility of :Correct Answer Everyone in the
organization Your Answer Everyone in the organization

charting the tasks performed & the sequence in which tasks are performed
Indicating interrelationship within process

Select The Blank Question ________is serve as a stepping stone to TQM Correct
Answer ISO-9000 quality standard
Your Answer True/False Question

ISO-9000 quality standard

Generally time interval should be proportional to the average frequency of out of


control conditions. Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question Advantages of JIT :Correct Answer Reduce
inventory , Lower per unit cost , Reduce incoming inspection Your Answer Reduce
inventory , Lower per unit cost Multiple Choice Multiple Answer Question Flow
chart is prepared when :Correct Answer Defining the problem , Trying to know the
activities involved in the process , Identifying the root causes Your Answer
Defining the problem , Trying to know the activities involved in the process ,
Identifying the root causes Multiple Choice Single Answer Question Difference
between the specification limits is called as :Correct Answer Design tolerance
Your Answer Design tolerance

Match The Following Question Productivity performance measurement Financial


performance measurement Customer satisfaction measurement Staff attitude
measurement True/False

Correct Answer Turnover employee

Your Answer Turnover employee

Sales of the months Customer complaints per period Employee satisfaction index

Sales of the months Customer complaints per period Employee satisfaction index
Question

Shitsuke is most difficult out of all 5-S because it means to sustain all the
first 4-S throughout the year. Correct Answer True Your Answer True

Select The Blank Question Graphs convey a situation more ________ than summary of
data or figures. Correct Answer Effectively & clearly Your Answer True/False
Question Effectively & clearly

Key element of JIT is continuous improvement.

Correct Answer True Your Answer False

Select The Blank Question Histogram is a diagrammatic presentation of the ________


distribution of characteristics such as strength, diameter, etc. Correct Answer
Frequency Your Answer Frequency

Multiple Choice Single Answer Question Control chart indicates :Correct Answer
Trend of process Your Answer Control on process

Select The Blank Question Shitsuke means ________ all the previous 4-S throughout
the month/year. Correct Answer Sustaining Your Answer Sustaining

Multiple Choice Single Answer Question Competitive benchmarking is usually


conducted :-
Correct Answer Through third party research Your Answer Through third party
research

Multiple Choice Single Answer Question Ishikawa diagram is also known as :Correct
Answer Cause & effect diagram Your Answer Cause & effect diagram

Select The Blank Question JIT helps to ________ the waste in the purchasing
process. Correct Answer Eliminates Your Answer Eliminates

Select The Blank Question To assess effectiveness of training ________ is


essential. Correct Answer Evaluation Your Answer Evaluation

Multiple Choice Multiple Answer Question Types of meetings held in DWM are
:Correct Answer Daily PDCA meeting , Weekly PDCA meeting , Monthly PDCA meeting
Your Answer Daily PDCA meeting , Weekly PDCA meeting , Monthly PDCA meeting Select
The Blank Question A 'Radar chart' is a combination of circle & ________ Graph.
Correct Answer Line Your Answer True/False Question Line

Kaizen looks at process as a part of quality & quantity as a part of process


Correct Answer False Your Answer True
True/False Question

TQM improves manufacturing as well as clerical activities. Correct Answer True


Your Answer True

Multiple Choice Single Answer Question "Cause & effect" diagram was developed
by :Correct Answer DR.Kaoru Ishikawa Your Answer DR.Kaoru Ishikawa

Multiple Choice Single Answer Question Japanese concept of good house keeping is
for: Correct Answer Good environment for quality products Your Answer To reduce
waste

Select The Blank Question The process capability of the process =________(where
sigma is the standard deviation of the population / lot. Correct Answer 6 sigma
Your Answer 6 sigma

Multiple Choice Multiple Answer Question 3M' is world class benchmarking '
candidates in the field of :Correct Answer Product development , Technology
transfer , Environmental Management Your Answer Product development ,
Environmental Management , Billing & collection Multiple Choice Multiple Answer
Question Poka-Yoke devices which can help to avoid the defects are :Correct Answer
Guide pins , Limit switches , Checklist Your Answer True/False Guide pins , Limit
switches , Checklist
Question

Gap analysis for production & dispatches is discussed in monthly meeting. Correct
Answer False Your Answer False

Multiple Choice Multiple Answer Question Actions to be taken to help staff to


develop their careers are :Correct Answer Job rotation exercise , Preference to be
given to employees during job vacancies , Encourage employees to improve their
qualification Your Answer Job rotation exercise , Preference to be given to
employees during job vacancies , Encourage employees to improve their
qualification

1. SMED 2. VMI ( Vendor Management Inventory) system 3. Flow / string diagram 4.


Value analysis / value engineering

1. To eliminate MUDA of transport 2. To eliminate MUDA of processing 3. To


eliminate MUDA of defect 4. To eliminate MUDA of stock 5. To eliminate MUDA of
over production 6. To eliminate MUDA of office

1. Control chart is a graphical method of checking 2. Control chart can be used to


determine 3. Control chart is a chart with UCL & LCL placed 4. Control chart can
be used

1. How much variability in the process is due to random causes & how much is due
to assignable causes 2. As process monitoring tool 3. For quality monitoring 4. At
6 Sigma distance on either side of the process average 5. At 3 Sigma distance on
either side of the process average
6. Stability of the process

1. UCLp 2. LCLp 3. UCLnp 4. LCLnp

1. n p + 3 ( sq.root( n p ( 1- p ))) 2. p + 3 ( sq.root( n p ( 1- p ))) 3. p - 3 (


sq.root( n p( 1- p ))) 4. p + 3 ( sq.root( p ( 1 - p ) / n )) 5. p - 3
( sq.root( p ( 1- p ) / n)) 6. n p - 3 ( sq.root( n p( 1- p )))

1. Histogram is a graphical display of distribution of measurements and 2.


Histogram is a diagrammatic presentation of 3. The shape of histogram can 4.
Ideally the histogram will have a bell shape

1. Tapering away on the both sides from average value 2. The frequency
distribution of defects in the process 3. The frequency distribution of a
characteristics 4. Provide a clue about the quality of the lot 5. Reveals the
amount of variation within the process 6. Provides the clue about the process
information

1. Shift begining & shift end / change meeting 2. Daily work management meeting 3.
Weekly meeting 4. Monthly meeting

1. Discussion for customer complaints 2. Discussion on performance of sister


company. 3. Discussion for capital expenditure & customer outstanding. 4.
Discussion on production in last shift & plan for next shift 5. Discussion on
Competitors progress 6. Discussion on gap analysis for production maintenance,
dispatch
1. World class benchmarking company in marketing 2. World class benchmarking
company in quality 3. World class benchmarking company in training 4. World class
benchmarking company in assembly automation

1. Ford 2. Motorola 3. General Electric 4. British airways 5. Microsoft 6.


American Express

1. Early management 2. Quality management 3. Safety, hygiene and environment 4.


Planned maintenance

1. To achieve zero defect by ensuring defect free equipment 2. To achieve zero


breakdown. 3. To improve product features 4. To achieve zero accident &zero
contamination 5. To ensure easy to manufacture product development 6. To manage
breakdown

15.

The area enclosed under normal distribution curve between mean +3standard
deviation is :-

a) b) c) d)
37.

0.9973 0.9545 0.6826 1


If 'Annual saving in procurement expenses is managing point', then checking points
will be :-

a) b) c)

Price revision Credit period Transport expenses


d)

Productivity improvement

After finding out the solution & working on it, the equally important job is :-

Prepare for the presentation of your work Explain the progress by presentation to
steering committee Convince committee for your next project Convince committee for
financial help for running the project
TechniquesForOperationsEfficiency_9 LIST OF ATTEMPTED QUESTIONS AND ANSWERS
Multiple Choice Multiple Answer Question Advantages of JIT :Correct Answer Reduce
incoming inspection , Reduce inventory , Lower per unit cost Your Answer Reduce
incoming inspection , Reduce inventory , Lower per unit cost Multiple Choice
Multiple Answer Question Benefits from the standardized containers are Correct
Answer Minimization of transit damages , Ease in verification of quantity of parts
, Automatic signal to supplier to replenish stock Your Answer Minimization of
transit damages , Ease in verification of quantity of parts , Automatic signal to
supplier to replenish stock Multiple Choice Multiple Answer Question Benefits from
SMED are :Correct Answer Reduce work in process , Better average daily
production , Increase capacity Your Answer Reduce work in process , Increase
capacity Multiple Choice Single Answer Question Competitive benchmarking involves
identifying key competitive product, services or processes & comparing with those
of :Correct Answer Main competitor Your Answer Main competitor Multiple Choice
Multiple Answer Question Benefits of stratification are :Correct Answer It helps
to separate data into groups so that you can draw connect & meaningful inference ,
It helps to diagnose & localize problem , It helps to identify the influencing
factors Your Answer It helps to separate data into groups so that you can draw
connect & meaningful inference , It helps to diagnose & localize problem , Finding
out different reasons Multiple Choice Multiple Answer Question Quality maintenance
& pillar focuses on following production inputs :Correct Answer Men , Machine ,
Material Page 1
Your Answer

TechniquesForOperationsEfficiency_9 Men , Machine , Management

Multiple Choice Single Answer Question The success indicators in quality, cost,
delivery & product development are :Correct Answer Managing points Your Answer
Accountability Multiple Choice Multiple Answer Question Steps in setup time
reduction are :Correct Answer Team formation , Training , Recoding of activities
on multiple activity charts Your Answer Team formation , Recoding of activities on
multiple activity charts , Convert external setups in to internal setups Multiple
Choice Multiple Answer Question POM essentially consists of :Correct Answer Time
management , Team participation and performance , Moral boosting Your Answer Time
management , Team participation and performance , Cost Management Multiple Choice
Single Answer Question Activity under quality management is :Correct Answer Use
team approach to track down root causes of the problem Your Answer Maintenance of
equipment condition by eliminating lubricant leakage. True/False Question
standardization. Correct Answer Your Answer Every department should make their own
rules of False True

Multiple Choice Multiple Answer Question Histogram is an important diagnostic


tool. Analysis of the histogram gives :Correct Answer It shows cause which affects
the process , An idea of what is happening to the process , Whether the process is
capable of meeting process or not i.e. around correct average & within specific
limits Your Answer It shows cause which affects the process , An idea of Page 2
TechniquesForOperationsEfficiency_9 what is happening to the process , Whether the
process is capable of meeting process or not i.e. around correct average & within
specific limits Match The Following Question Correct Answer Your Answer

Productivity performance measurement Turnover employee Sales of the months


Financial performance measurement per department Customer satisfaction measurement
Customer complaints per period Staff attitude measurement satisfaction index Sales
of the months Cash saving Customer complaints per period Employee

Employee satisfaction index

Multiple Choice Single Answer Question TPM helps to reduce down time due
to:Correct Answer Breakdown of machine Your Answer Breakdown of machine Multiple
Choice Single Answer Question Kaizen emphasizes :Correct Answer Implementation of
ideas Your Answer Collection of ideas Select The Blank Question Seiketsu. Correct
Answer Your Answer True/False Question defects Correct Answer Your Answer Select
The Blank Page 3 Create as many ________ system as possible for better Visual
control Visual control Inadequate maintenance of machine leads to muda of True
False
TechniquesForOperationsEfficiency_9 Question The shape of histogram can provide a
clue about the ________ of the lot. Correct Answer Quality Your Answer
Distribution Multiple Choice Single Answer Question Customer's return is an
indicators of the MUDA of :Correct Answer Defect Your Answer Defect Multiple
Choice Single Answer Question In bar graph the interval (gap) between the bars
is :Correct Answer Equal Your Answer Symmetrical True/False Question Correct
Answer Your Answer True/False Question Correct Answer Your Answer Inspection is
poor method of assuring 100% quality. True False A radar chart is combination of a
circle & line graph True True

Multiple Choice Single Answer Question A workshop is to be treated as :Correct


Answer Place where one's creativity can be applied Your Answer Place where one's
creativity can be applied True/False Question Customer wise outstanding is
discussed in daily work management meeting by operations head. Correct Answer
False Your Answer True True/False Question Number of operation can change
according to production requirement in U-Line arrangement. Correct Answer False
Your Answer True Page 4
TechniquesForOperationsEfficiency_9 True/False Question setup process. Correct
Answer Your Answer Select The Blank Question Correct Answer Your Answer Automation
can correct the basic faults of a improper False True Cp for six sigma process is
________ 2 1.66

Select The Blank Question Range ( R ) is obtained as the difference between the
highest and ________ measurement of a sample. Correct Answer Lowest Your Answer
Second highest Select The Blank Question purchasing. Correct Answer Your Answer
True/False Question Correct Answer Your Answer ________is an important step toward
successful JIT JIT Contract JIT Contract U-Line layout is better than straight
lime layout. True True

Multiple Choice Single Answer Question TQM applicable to :Correct Answer


Marketing, design & manufacturing Your Answer Quality Control department Select
The Blank Question of quality. Correct Answer Your Answer Bar graph is display of
data that facilitates ________ Comparison Performance

Multiple Choice Single Answer Question Production kanban is presented by :Correct


Answer P-kanban Page 5
Your Answer

TechniquesForOperationsEfficiency_9 R-kanban

Multiple Choice Single Answer Question Check sheet are also used as :Correct
Answer Data gathering & interpretation tool Your Answer Cause finding & effect
finding tool Select The Blank Question Japanese believe that when they are
________ they are cleaning there minds too. Correct Answer Cleaning Your Answer
Repairing machines Select The Blank Question Poka-Yoke devices under category use
________ to distinguish between similar parts which may be assembled in wrong
position. Correct Answer Color coding Your Answer Counting device Select The Blank
Question Shitsuke means ________ all the previous 4-S throughout the month/year.
Correct Answer Sustaining Your Answer Implementing Multiple Choice Multiple Answer
Question Types of meetings held in DWM are :Correct Answer Daily PDCA meeting ,
Weekly PDCA meeting , Monthly PDCA meeting Your Answer Weekly PDCA meeting ,
Monthly PDCA meeting , Yearly PDCA meeting True/False Question reduced. Correct
Answer Your Answer By TPM, consumption of electrical energy can be True True

Multiple Choice Multiple Answer Question According to Seiketsu Standardization


means :Correct Answer To develop easy to follow standards , Evolve standard
operating procedure , Better visual management Page 6
TechniquesForOperationsEfficiency_9 Your Answer To develop easy to follow
standards , Evolve standard operating procedure , Reduction of wastage True/False
Question Correct Answer Your Answer Flow chart helps to stop an old process. False
True

Multiple Choice Multiple Answer Question Training related to Quality


includes:Correct Answer Quality measures , Quality failure Your Answer Quality
measures , Quality failure , Goal of business Multiple Choice Single Answer
Question Total area under the normal curve is Correct Answer Unity Your Answer Six
Multiple Choice Multiple Answer Question Cpk = Correct Answer (x - USL)/3 sigma ,
(x - LSL)/3 sigma Your Answer (x - USL)/6 sigma Select The Blank Question A
histogram is a graphical display of distribution of measurements & reveals the
amounts of ________ within the process. Correct Answer Variation Your Answer
Percentage defects Match The Following Question Correct Answer Your Answer To
eliminate MUDA of processing To eliminate MUDA of To eliminate MUDA of To

Value analysis / value engineering To eliminate MUDA of over production SMED


defect

To eliminate MUDA of over production

VMI ( Vendor Management Inventory) system stock To eliminate MUDA of stock Flow /
string diagram

To eliminate MUDA of transport Page 7


TechniquesForOperationsEfficiency_9 eliminate MUDA of processing Select The Blank
Question A 'Radar chart' is used to portray ________ strength or weakness of the
activity. Correct Answer Relative Your Answer Comparative
-----------------------------------------------------------LIST OF ATTEMPTED
QUESTIONS AND ANSWERS True/False Question Performance benchmarking does not
involves comparison of financial ratios at the aggregate level. Correct Answer
False Your Answer False Multiple Choice Multiple Answer Question Few steps to
construct a flow chart are :Correct Answer Decide on the objective of flowchart &
define boundaries of the process , Identify steps in the process & construct a
draft of the flowchart , Review the draft & connect the changes as per review &
name it & put the data & use it as 'Record' Your Answer Decide on the objective of
flowchart & define boundaries of the process , Identify steps in the process &
construct a draft of the flowchart , Review the draft & connect the changes as per
review & name it & put the data & use it as 'Record' Select The Blank Question In
PDCA cycle for benchmarking 'Identification of performance gap' is done in
________. Correct Answer Checking Your Answer Checking Select The Blank Question
Correct Answer Your Answer 5 S audit result is discussed in ________ meeting.
Monthly Shift beginning Page 8
TechniquesForOperationsEfficiency_9 Select The Blank Question In scatter diagram
"________" relationship is said to exist when value of 'y' decreases as the value
of 'x' increases. Correct Answer Strong negative Your Answer Strong negative
Select The Blank Question Correct Answer Your Answer Kaizen projects are managed
by ________ Cross functional team Management

Multiple Choice Single Answer Question Poka-yoke for employee not performing work
as per established method is :Correct Answer Implement work standard Your Answer
Implement work standard Multiple Choice Multiple Answer Question Typical examples
of process benchmark are :Correct Answer Procurement procedures , Budgeting ,
Recruitment Your Answer Procurement procedures , Budgeting , Recruitment Multiple
Choice Multiple Answer Question What are the steps in deciding the benchmarking
partner? Correct Answer Decide level of benchmarking , List down a few prospective
candidates of partnership , Collect information of short listed partners Your
Answer Decide level of benchmarking , Collect information of short listed partners
Multiple Choice Single Answer Question Errors by armatures is :Correct Answer Lack
of experience Your Answer Absent mindedness True/False Question Correct Answer
Your Answer Control chart is also called as run-chart. True True Page 9
TechniquesForOperationsEfficiency_9 Match The Following Question Correct Answer
Your Answer Reduce clamping & declamping time U-shaped washer Use U-shaped washer
Use

Reduce time of external setup Improve work aids positioning method Improve work
aids positioning method Convert internal setup into external setup Preparation of
tools / dies as off line activity Preparation of tools / dies as off line activity
Eliminate adjustment Pre setting of tool Pre setting of tool

Multiple Choice Single Answer Question Muda of defect is very serious in case
of:Correct Answer High speed automatic machines Your Answer High speed automatic
machines Multiple Choice Multiple Answer Question To reduce clamping & declamping
time, following actions are desirable :Correct Answer Standardize clamping bolts /
screws , Cut off unnecessary threads , Use quick clamping device Your Answer
Standardize clamping bolts / screws , Cut off unnecessary threads , Use quick
clamping device Multiple Choice Single Answer Question Requirement of more
machines, is an example of :Correct Answer Muda of overproduction Your Answer Muda
of waiting Multiple Choice Single Answer Question In India quality circle was
first launched by :Correct Answer Hyderabad unit of BHEL Your Answer Hyderabad
unit of BHEL Multiple Choice Multiple Answer Question 3M' is world class
benchmarking ' candidates in the field of :Correct Answer Product development ,
Technology transfer , Page 10
TechniquesForOperationsEfficiency_9 Environmental Management Your Answer Product
development , Technology transfer , Environmental Management Multiple Choice
Single Answer Question Responsibility for Quality should rest on:Correct Answer
Who produce the product Your Answer Quality control department True/False Question
Increase in defect rate is an example of 'Deviation from an established norms'
Correct Answer True Your Answer True Select The Blank Question prevention. Correct
Answer Your Answer ________ are implemented for defect detection & Poka-Yokes
Poka-Yokes

Multiple Choice Single Answer Question Quality problem solving tool is used to
:Correct Answer Improve quality Your Answer Improve quality Multiple Choice Single
Answer Question Implication of Quality problem is:Correct Answer Gap in
performance Your Answer Lower efficiency True/False Question Presentation of
graphs in pictorial form of data collection are for easy understanding. Correct
Answer True Your Answer True Select The Blank Question ________ waste is probably
the biggest waste in most of the organizations. Correct Answer Time Your Answer
Labor Page 11
TechniquesForOperationsEfficiency_9 True/False Question Globalization of trade and
industrial operations have forced Indian companies to become more & more
competitive and customer driven. Correct Answer True Your Answer True True/False
Question Correct Answer Your Answer TQM improves the quality by improving
processes. True True

Multiple Choice Multiple Answer Question An erratic patterns falling above & below
the control limits indicates :Correct Answer Poorly trained operators , Defect in
materials , Frequent adjustment of machines Your Answer Defect in materials ,
Frequent adjustment of machines , Poorly trained operators Multiple Choice Single
Answer Question Defects per million for the process at six sigma level are
:Correct Answer 3.4 Your Answer 6210 Multiple Choice Single Answer Question To
provide flexibility to supervisors in allocation of task, JIT emphasizes :Correct
Answer Multiskilled operators Your Answer Multiskilled operators Multiple Choice
Single Answer Question To maintain smoothness in production :Correct Answer
Elimination of buffer stock is recommended Your Answer Maintenance of buffer stock
is recommended. Select The Blank Question process. Correct Answer ________ should
be used to exercise control on the Control chart Page 12
Your Answer

TechniquesForOperationsEfficiency_9 Latest checking instruments Your Answer

Match The Following Question Correct Answer

Ideally the histogram will have a bell shape Tapering away on the both sides from
average value Tapering away on the both sides from average value Histogram is a
graphical display of distribution of measurements and Reveals the amount of
variation within the process Reveals the amount of variation within the process
Histogram is a diagrammatic presentation of The frequency distribution of a
characteristics The frequency distribution of a characteristics The shape of
histogram can Provide a clue about the quality of the lot Provide a clue about the
quality of the lot True/False Question In single card kanban system production
greater than quantity withdrawn is permitted. Correct Answer False Your Answer
False True/False Question Flow chart are drawn to document a process charting the
tasks performed & the sequence in which tasks are performed. Correct Answer True
Your Answer True Select The Blank Question Correct Answer Your Answer Cpk for six
sigma process is ________ 1.5 1.5

True/False Question Seiso prevents the potential problems by discovering


abnormalities while cleaning your own area. Correct Answer True Your Answer True
Page 13
TechniquesForOperationsEfficiency_9 Multiple Choice Multiple Answer Question Some
steps for stratification are :Correct Answer Define the problem & identify the
stratification variables , Sort out data into categories & summarise information
in each category , Present the information in graphical form & study, decide if
further stratification is required? Your Answer Define the problem & identify the
stratification variables , Sort out data into categories & summarise information
in each category , Present the information in graphical form & study, decide if
further stratification is required? True/False Question Processing cost of a
product is mainly decided by conversion process. Correct Answer True Your Answer
True Multiple Choice Multiple Answer Question Work standards enable management to
minimize variation in :Correct Answer Output , Quality , Cost Your Answer Output ,
Quality , Cost Multiple Choice Multiple Answer Question Process can be made
capable by :Correct Answer Reducing process variability , Bringing target &
average to fall at the same point , Examine possibility of relaxing specification
Your Answer Reducing process variability , Bringing target & average to fall at
the same point , Use of less precision machine Multiple Choice Multiple Answer
Question Few steps in construction of Pie chart are :Correct Answer Express value
of each category as percentage of total of all categories & calculate the degree
of angle form by each category by equation degree = Value of groups/Total value *
360 , Draw the circle & segment the circle into angles calculated in step one ,
Colour different segments & enter the percentage of each category into pie chart
Your Answer Express value of each category as percentage of total of all
categories & calculate the degree of angle form by each category by equation
degree = Value of groups/Total value * 360 , Draw the circle & segment the circle
into angles calculated in step one , Colour different Page 14
TechniquesForOperationsEfficiency_9 segments & enter the percentage of each
category into pie chart Multiple Choice Multiple Answer Question As benchmark in
Japan seiso activities means :Correct Answer Everyone, clerk to officer does
cleaning his area , No sweeper or cleaner employees , Every family does cleaning
of pavement of their residence Your Answer Everyone, clerk to officer does
cleaning his area , No sweeper or cleaner employees , Every family does cleaning
of pavement of their residence Select The Blank Question Poka Yoke designed to
help operators to know immediately ________ of the defeat called detection type
Poka-Yoke. Correct Answer On occurrence Your Answer Before Occurrence Select The
Blank Question Flow chart helps to dissect a process for better understanding &
________ of process. Correct Answer Analysis Your Answer Analysis Multiple Choice
Single Answer Question Small groups forming a circle should consist of :Correct
Answer Employees of different department related to the problem Your Answer
Employees of same department Select The Blank Question Graphs convey a situation
more ________ than summary of data or figures. Correct Answer Effectively &
clearly Your Answer Effectively & clearly Multiple Choice Single Answer Question
Number of Kaizen projects suggested and implemented is checking point for :Correct
Answer Continual Improvement Your Answer Continual Improvement Page 15
TechniquesForOperationsEfficiency_9
-------------------------------------------------------------------LIST OF
ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Multiple Answer Question Quality
maintenance & pillar focuses on following production inputs :Correct Answer
Material , Men , Machine Your Answer Material , Men , Machine Multiple Choice
Multiple Answer Question Histograms are useful to :Correct Answer Measure the
current pattern & extent of variation , Assess current conformance to
specification & scope of improvement , Determine whether or not the process is in
the state of control Your Answer Measure the current pattern & extent of variation
, Assess current conformance to specification & scope of improvement , Determine
whether or not the process is in the state of control Multiple Choice Single
Answer Question In problem solving the best alternative is that :Correct Answer
Which best meets the criteria Your Answer Which best meets the criteria Multiple
Choice Single Answer Question "Cause & effect" diagram was developed by :Correct
Answer DR.Kaoru Ishikawa Your Answer DR.Kaoru Ishikawa Multiple Choice Single
Answer Question Identifying key preventive operational functions and comparing
these operational functions within the firm's own division & branches comes
under :Correct Answer Internal benchmarking Your Answer Internal benchmarking
Select The Blank Question JIT advocates the philosophy at elimination of waste
from system which occurs due to ________. Correct Answer Over Production Your
Answer Over Production Page 16
TechniquesForOperationsEfficiency_9 Select The Blank Question In scatter diagram
"________" relationship is said to exist when there is positive relationship upto
certain level & negative thereafter or negative relationship upto certain level &
positive thereafter. Correct Answer Curvilinear Your Answer Curvilinear True/False
Question Kanban signals are required when assembly work, subassembly work and
manufacturing at parts is carried out at different locations. Correct Answer True
Your Answer True Multiple Choice Multiple Answer Question Customers complaints may
be segregated by :Correct Answer Nature of compliant i.e. defective product ,
Delayed delivery , Short/excess quantity Your Answer Nature of compliant i.e.
defective product , Delayed delivery , Short/excess quantity True/False Question
In case of more than one quality characteristics, separate chart is made for each
quality characteristics. Correct Answer True Your Answer True True/False Question
pillar of TPM. Correct Answer Your Answer Safety, hygiene and environment control
is one of the True True

Multiple Choice Single Answer Question 5-S technique is useful to: Correct Answer
To all places including homes Your Answer To all places including homes Match The
Following Question Correct Answer Reduce time of external setup Your Answer
Improve work aids positioning method Page 17
TechniquesForOperationsEfficiency_9 Improve work aids positioning method Convert
internal setup into external setup Preparation of tools / dies as off line
activity Preparation of tools / dies as off line activity Eliminate adjustment Pre
setting of tool Pre setting of tool Use

Reduce clamping & declamping time U-shaped washer

Use U-shaped washer

Multiple Choice Single Answer Question The facilitator should be normally :Correct
Answer Senior officer /Shop incharge Your Answer Senior officer /Shop incharge
Match The Following Question Correct Answer Your Answer

Parato diagram always indicates Magnitude of defects Philosophy of 20% of the


activity causes 80% of the effect Parato analysis underlines & operates on
Philosophy of "vital few:trivial many" Philosophy of "vital few:trivial many"
Parato analysis is technique of identifying vital causes by Arranging data
according to the descending order of their frequency of occurrence Arranging data
according to the descending order of their frequency of occurrence Parato diagram
is a Bar graph with height or value drawn by Arranging data in descending order
Magnitude of defects Multiple Choice Single Answer Question Quality problem
solving tool is used to :Correct Answer Improve quality Your Answer Make work easy
True/False Question Correct Answer Pie chart is also called as angular diagram.
True Page 18
Your Answer

TechniquesForOperationsEfficiency_9 True

Select The Blank Question In scatter diagram "________" relationship is said to


exist when value of 'y' somewhat decreases as the value of 'x' increases. Correct
Answer Weak negative Your Answer Weak negative Multiple Choice Single Answer
Question From scatter diagram the strength of relationship between two variables
or associated set of data can be inferred from the examination of the shape of
:Correct Answer Cloud Your Answer Cloud Multiple Choice Multiple Answer Question
Product benchmarking requires, comparison of product :Correct Answer Performance ,
Features , Cost Your Answer Performance , Features , Cost Multiple Choice Multiple
Answer Question Steps in construction of scatter diagram :Correct Answer Collect
paired data (X,Y) from two variables who's relationship is to be studied , Find
out max & min values for both X & Y and these values to scale X & Y axis & plot
the paired data , Examine the shape of the cloud of points & discover type &
strength of relationship Your Answer Collect paired data (X,Y) from two variables
who's relationship is to be studied , Find out max & min values for both X & Y and
these values to scale X & Y axis & plot the paired data , Examine the shape of the
cloud of points & discover type & strength of relationship Multiple Choice Single
Answer Question Implication of Quality problem is:Correct Answer Gap in
performance Your Answer Gap in performance Select The Blank Question Each quality
characteristic has permitted variation & is equal to ________. Correct Answer USL
- LSL Your Answer USL - LSL Page 19
TechniquesForOperationsEfficiency_9 Select The Blank Question Correct Answer Your
Answer Kaizen is ________ supported process. Management Management

True/False Question The flow charts are prepared to enhance the employees
understanding of the process by indicating interrelationship within the process.
Correct Answer True Your Answer False True/False Question monthly meeting. Correct
Answer Your Answer Gap analysis for production & dispatches is discussed in False
False

Select The Blank Question In scatter diagram "________" relationship is said to


exist when value of 'y' decreases as the value of 'x' increases. Correct Answer
Strong negative Your Answer Strong negative Select The Blank Question Correct
Answer Your Answer ________ is most difficult 'S' to implement & achieve. Shitsuke
Shitsuke

True/False Question Presentation of graphs in pictorial form of data collection


are for easy understanding. Correct Answer True Your Answer True Select The Blank
Question Graphs convey a situation more ________ than summary of data or figures.
Correct Answer Effectively & clearly Your Answer Effectively & clearly Page 20
TechniquesForOperationsEfficiency_9 Multiple Choice Single Answer Question Errors
by armatures is :Correct Answer Lack of experience Your Answer Lack of experience
Multiple Choice Multiple Answer Question While preparing scatter diagram following
precautions are to be taken :Correct Answer Data should be properly stratified &
should be collected for full range , Scale selected should be right to avoid wrong
conclusions , Data should be free from bias or undue importance Your Answer Data
should be properly stratified & should be collected for full range , Scale
selected should be right to avoid wrong conclusions , Data should be free from
bias or undue importance True/False Question Globalization of trade and industrial
operations have forced Indian companies to become more & more competitive and
customer driven. Correct Answer True Your Answer True Multiple Choice Multiple
Answer Question If 'Annual saving in procurement expenses is managing point', then
checking points will be :Correct Answer Price revision , Credit period , Transport
expenses Your Answer Price revision , Credit period , Transport expenses Multiple
Choice Single Answer Question Number of kaizen in Group kaizen categories are
:Correct Answer Two to three per year Your Answer Two to three per year True/False
Question Flow chart is pictorial representation of the steps in production
control. Correct Answer False Your Answer False Multiple Choice Single Answer
Question It is essential to convey customer's expectations to :Correct Answer Top
Management Page 21
Your Answer

TechniquesForOperationsEfficiency_9 Supervisors & workmen

Multiple Choice Single Answer Question Check sheet is easy to use because it is
:Correct Answer Simplest tool Your Answer Simplest tool Select The Blank Question
Identification of non-value added operations & their elimination is the first step
to eliminate muda of ________. Correct Answer Processing Your Answer Processing
Select The Blank Question A 'Radar chart' is used to portray ________ strength or
weakness of the activity. Correct Answer Relative Your Answer Relative Multiple
Choice Single Answer Question Pareto's analysis underlines & operates philosophy
of :Correct Answer Vital few = trivial many Your Answer Vital few = trivial many
True/False Question In single card kanban system production greater than quantity
withdrawn is permitted. Correct Answer False Your Answer False Multiple Choice
Multiple Answer Question Benefits of planned maintenance are :Correct Answer
Improved reliability mean time between failures , Improved maintainability mean
time to repair , Improvement in breakdown Your Answer Improved reliability mean
time between failures , Improved maintainability mean time to repair Multiple
Choice Multiple Answer Question Gap analysis & problem identification is done
during converting internal setups into external setups in the areas like :Correct
Answer Equipment , Method , Human Your Answer Equipment , Method , Human Page 22
TechniquesForOperationsEfficiency_9 Multiple Choice Single Answer Question Some
quantity in stock of item, is desirable if :Correct Answer Manufacturing lead time
is more Your Answer Manufacturing lead time is more Multiple Choice Single Answer
Question Sorting of usable items should be Correct Answer Planned storage based on
frequency of use Your Answer Within visual reach method Multiple Choice Multiple
Answer Question Benefits of Quality maintenance are :Correct Answer Reduction in
customer quality complaints , Reduction in inspection time Your Answer Reduction
in customer quality complaints , Reduction in inspection time

Page 23
TechniquesForOperationsEfficiency_10 LIST OF ATTEMPTED QUESTIONS AND ANSWERS
Multiple Choice Multiple Answer Question Advantages of JIT :Correct Answer Reduce
incoming inspection , Reduce inventory , Lower per unit cost Your Answer Reduce
incoming inspection , Reduce inventory , Lower per unit cost Multiple Choice
Multiple Answer Question Benefits from the standardized containers are Correct
Answer Minimization of transit damages , Ease in verification of quantity of parts
, Automatic signal to supplier to replenish stock Your Answer Minimization of
transit damages , Ease in verification of quantity of parts , Automatic signal to
supplier to replenish stock Multiple Choice Multiple Answer Question Benefits from
SMED are :Correct Answer Reduce work in process , Better average daily
production , Increase capacity Your Answer Reduce work in process , Increase
capacity Multiple Choice Single Answer Question Competitive benchmarking involves
identifying key competitive product, services or processes & comparing with those
of :Correct Answer Main competitor Your Answer Main competitor Multiple Choice
Multiple Answer Question Benefits of stratification are :Correct Answer It helps
to separate data into groups so that you can draw connect & meaningful inference ,
It helps to diagnose & localize problem , It helps to identify the influencing
factors Your Answer It helps to separate data into groups so that you can draw
connect & meaningful inference , It helps to diagnose & localize problem , Finding
out different reasons Multiple Choice Multiple Answer Question Quality maintenance
& pillar focuses on following production inputs :Correct Answer Men , Machine ,
Material Your Answer Men , Machine , Management Page 1
TechniquesForOperationsEfficiency_10 Multiple Choice Single Answer Question The
success indicators in quality, cost, delivery & product development are :Correct
Answer Managing points Your Answer Accountability Multiple Choice Multiple Answer
Question Steps in setup time reduction are :Correct Answer Team formation ,
Training , Recoding of activities on multiple activity charts Your Answer Team
formation , Recoding of activities on multiple activity charts , Convert external
setups in to internal setups Multiple Choice Multiple Answer Question POM
essentially consists of :Correct Answer Time management , Team participation and
performance , Moral boosting Your Answer Time management , Team participation and
performance , Cost Management Multiple Choice Single Answer Question Activity
under quality management is :Correct Answer Use team approach to track down root
causes of the problem Your Answer Maintenance of equipment condition by
eliminating lubricant leakage. True/False Question standardization. Correct Answer
Your Answer Every department should make their own rules of False True

Multiple Choice Multiple Answer Question Histogram is an important diagnostic


tool. Analysis of the histogram gives :Correct Answer It shows cause which affects
the process , An idea of what is happening to the process , Whether the process is
capable of meeting process or not i.e. around correct average & within specific
limits Your Answer It shows cause which affects the process , An idea of what is
happening to the process , Whether the process is capable of meeting Page 2
TechniquesForOperationsEfficiency_10 process or not i.e. around correct average &
within specific limits Match The Following Question Correct Answer Your Answer

Productivity performance measurement Turnover employee Sales of the months


Financial performance measurement per department Customer satisfaction measurement
Customer complaints per period Staff attitude measurement satisfaction index Sales
of the months Cash saving Customer complaints per period Employee

Employee satisfaction index

Multiple Choice Single Answer Question TPM helps to reduce down time due
to:Correct Answer Breakdown of machine Your Answer Breakdown of machine Multiple
Choice Single Answer Question Kaizen emphasizes :Correct Answer Implementation of
ideas Your Answer Collection of ideas Select The Blank Question Seiketsu. Correct
Answer Your Answer True/False Question defects Correct Answer Your Answer Select
The Blank Question Create as many ________ system as possible for better Visual
control Visual control Inadequate maintenance of machine leads to muda of True
False The shape of histogram can provide a clue about the Page 3
TechniquesForOperationsEfficiency_10 ________ of the lot. Correct Answer Quality
Your Answer Distribution Multiple Choice Single Answer Question Customer's return
is an indicators of the MUDA of :Correct Answer Defect Your Answer Defect Multiple
Choice Single Answer Question In bar graph the interval (gap) between the bars
is :Correct Answer Equal Your Answer Symmetrical True/False Question Correct
Answer Your Answer True/False Question Correct Answer Your Answer Inspection is
poor method of assuring 100% quality. True False A radar chart is combination of a
circle & line graph True True

Multiple Choice Single Answer Question A workshop is to be treated as :Correct


Answer Place where one's creativity can be applied Your Answer Place where one's
creativity can be applied True/False Question Customer wise outstanding is
discussed in daily work management meeting by operations head. Correct Answer
False Your Answer True True/False Question Number of operation can change
according to production requirement in U-Line arrangement. Correct Answer False
Your Answer True True/False Page 4
Question setup process. Correct Answer Your Answer Select The Blank Question
Correct Answer Your Answer

TechniquesForOperationsEfficiency_10 Automation can correct the basic faults of a


improper False True Cp for six sigma process is ________ 2 1.66

Select The Blank Question Range ( R ) is obtained as the difference between the
highest and ________ measurement of a sample. Correct Answer Lowest Your Answer
Second highest Select The Blank Question purchasing. Correct Answer Your Answer
True/False Question Correct Answer Your Answer ________is an important step toward
successful JIT JIT Contract JIT Contract U-Line layout is better than straight
lime layout. True True

Multiple Choice Single Answer Question TQM applicable to :Correct Answer


Marketing, design & manufacturing Your Answer Quality Control department Select
The Blank Question of quality. Correct Answer Your Answer Bar graph is display of
data that facilitates ________ Comparison Performance

Multiple Choice Single Answer Question Production kanban is presented by :Correct


Answer P-kanban Your Answer R-kanban Page 5
TechniquesForOperationsEfficiency_10 Multiple Choice Single Answer Question Check
sheet are also used as :Correct Answer Data gathering & interpretation tool Your
Answer Cause finding & effect finding tool Select The Blank Question Japanese
believe that when they are ________ they are cleaning there minds too. Correct
Answer Cleaning Your Answer Repairing machines Select The Blank Question Poka-Yoke
devices under category use ________ to distinguish between similar parts which may
be assembled in wrong position. Correct Answer Color coding Your Answer Counting
device Select The Blank Question Shitsuke means ________ all the previous 4-S
throughout the month/year. Correct Answer Sustaining Your Answer Implementing
Multiple Choice Multiple Answer Question Types of meetings held in DWM are
:Correct Answer Daily PDCA meeting , Weekly PDCA meeting , Monthly PDCA meeting
Your Answer Weekly PDCA meeting , Monthly PDCA meeting , Yearly PDCA meeting
True/False Question reduced. Correct Answer Your Answer By TPM, consumption of
electrical energy can be True True

Multiple Choice Multiple Answer Question According to Seiketsu Standardization


means :Correct Answer To develop easy to follow standards , Evolve standard
operating procedure , Better visual management Your Answer To develop easy to
follow standards , Evolve standard Page 6
TechniquesForOperationsEfficiency_10 operating procedure , Reduction of wastage
True/False Question Correct Answer Your Answer Flow chart helps to stop an old
process. False True

Multiple Choice Multiple Answer Question Training related to Quality


includes:Correct Answer Quality measures , Quality failure Your Answer Quality
measures , Quality failure , Goal of business Multiple Choice Single Answer
Question Total area under the normal curve is Correct Answer Unity Your Answer Six
Multiple Choice Multiple Answer Question Cpk = Correct Answer (x - USL)/3 sigma ,
(x - LSL)/3 sigma Your Answer (x - USL)/6 sigma Select The Blank Question A
histogram is a graphical display of distribution of measurements & reveals the
amounts of ________ within the process. Correct Answer Variation Your Answer
Percentage defects Match The Following Question Correct Answer Your Answer To
eliminate MUDA of processing To eliminate MUDA of To eliminate MUDA of To

Value analysis / value engineering To eliminate MUDA of over production SMED


defect

To eliminate MUDA of over production

VMI ( Vendor Management Inventory) system stock To eliminate MUDA of stock

Flow / string diagram To eliminate MUDA of transport eliminate MUDA of processing


Page 7
TechniquesForOperationsEfficiency_10 Select The Blank Question A 'Radar chart' is
used to portray ________ strength or weakness of the activity. Correct Answer
Relative Your Answer Comparative
-----------------------------------------------------------LIST OF ATTEMPTED
QUESTIONS AND ANSWERS True/False Question Performance benchmarking does not
involves comparison of financial ratios at the aggregate level. Correct Answer
False Your Answer False Multiple Choice Multiple Answer Question Few steps to
construct a flow chart are :Correct Answer Decide on the objective of flowchart &
define boundaries of the process , Identify steps in the process & construct a
draft of the flowchart , Review the draft & connect the changes as per review &
name it & put the data & use it as 'Record' Your Answer Decide on the objective of
flowchart & define boundaries of the process , Identify steps in the process &
construct a draft of the flowchart , Review the draft & connect the changes as per
review & name it & put the data & use it as 'Record' Select The Blank Question In
PDCA cycle for benchmarking 'Identification of performance gap' is done in
________. Correct Answer Checking Your Answer Checking Select The Blank Question
Correct Answer Your Answer 5 S audit result is discussed in ________ meeting.
Monthly Shift beginning Page 8
TechniquesForOperationsEfficiency_10 Select The Blank Question In scatter diagram
"________" relationship is said to exist when value of 'y' decreases as the value
of 'x' increases. Correct Answer Strong negative Your Answer Strong negative
Select The Blank Question Correct Answer Your Answer Kaizen projects are managed
by ________ Cross functional team Management

Multiple Choice Single Answer Question Poka-yoke for employee not performing work
as per established method is :Correct Answer Implement work standard Your Answer
Implement work standard Multiple Choice Multiple Answer Question Typical examples
of process benchmark are :Correct Answer Procurement procedures , Budgeting ,
Recruitment Your Answer Procurement procedures , Budgeting , Recruitment Multiple
Choice Multiple Answer Question What are the steps in deciding the benchmarking
partner? Correct Answer Decide level of benchmarking , List down a few prospective
candidates of partnership , Collect information of short listed partners Your
Answer Decide level of benchmarking , Collect information of short listed partners
Multiple Choice Single Answer Question Errors by armatures is :Correct Answer Lack
of experience Your Answer Absent mindedness True/False Question Correct Answer
Your Answer Control chart is also called as run-chart. True True Page 9

Match The Following


TechniquesForOperationsEfficiency_10 Question Correct Answer Your Answer Reduce
clamping & declamping time U-shaped washer Use U-shaped washer Use

Reduce time of external setup Improve work aids positioning method Improve work
aids positioning method Convert internal setup into external setup Preparation of
tools / dies as off line activity Preparation of tools / dies as off line activity
Eliminate adjustment Pre setting of tool Pre setting of tool

Multiple Choice Single Answer Question Muda of defect is very serious in case
of:Correct Answer High speed automatic machines Your Answer High speed automatic
machines Multiple Choice Multiple Answer Question To reduce clamping & declamping
time, following actions are desirable :Correct Answer Standardize clamping bolts /
screws , Cut off unnecessary threads , Use quick clamping device Your Answer
Standardize clamping bolts / screws , Cut off unnecessary threads , Use quick
clamping device Multiple Choice Single Answer Question Requirement of more
machines, is an example of :Correct Answer Muda of overproduction Your Answer Muda
of waiting Multiple Choice Single Answer Question In India quality circle was
first launched by :Correct Answer Hyderabad unit of BHEL Your Answer Hyderabad
unit of BHEL Multiple Choice Multiple Answer Question 3M' is world class
benchmarking ' candidates in the field of :Correct Answer Product development ,
Technology transfer , Environmental Management Page 10
TechniquesForOperationsEfficiency_10 Your Answer Product development , Technology
transfer , Environmental Management Multiple Choice Single Answer Question
Responsibility for Quality should rest on:Correct Answer Who produce the product
Your Answer Quality control department True/False Question Increase in defect rate
is an example of 'Deviation from an established norms' Correct Answer True Your
Answer True Select The Blank Question prevention. Correct Answer Your Answer
________ are implemented for defect detection & Poka-Yokes Poka-Yokes

Multiple Choice Single Answer Question Quality problem solving tool is used to
:Correct Answer Improve quality Your Answer Improve quality Multiple Choice Single
Answer Question Implication of Quality problem is:Correct Answer Gap in
performance Your Answer Lower efficiency True/False Question Presentation of
graphs in pictorial form of data collection are for easy understanding. Correct
Answer True Your Answer True Select The Blank Question ________ waste is probably
the biggest waste in most of the organizations. Correct Answer Time Your Answer
Labor Page 11
TechniquesForOperationsEfficiency_10 True/False Question Globalization of trade
and industrial operations have forced Indian companies to become more & more
competitive and customer driven. Correct Answer True Your Answer True True/False
Question Correct Answer Your Answer TQM improves the quality by improving
processes. True True

Multiple Choice Multiple Answer Question An erratic patterns falling above & below
the control limits indicates :Correct Answer Poorly trained operators , Defect in
materials , Frequent adjustment of machines Your Answer Defect in materials ,
Frequent adjustment of machines , Poorly trained operators Multiple Choice Single
Answer Question Defects per million for the process at six sigma level are
:Correct Answer 3.4 Your Answer 6210 Multiple Choice Single Answer Question To
provide flexibility to supervisors in allocation of task, JIT emphasizes :Correct
Answer Multiskilled operators Your Answer Multiskilled operators Multiple Choice
Single Answer Question To maintain smoothness in production :Correct Answer
Elimination of buffer stock is recommended Your Answer Maintenance of buffer stock
is recommended. Select The Blank Question process. Correct Answer Your Answer
________ should be used to exercise control on the Control chart Latest checking
instruments Page 12
TechniquesForOperationsEfficiency_10 Match The Following Question Correct Answer
Your Answer

Ideally the histogram will have a bell shape Tapering away on the both sides from
average value Tapering away on the both sides from average value Histogram is a
graphical display of distribution of measurements and Reveals the amount of
variation within the process Reveals the amount of variation within the process
Histogram is a diagrammatic presentation of The frequency distribution of a
characteristics The frequency distribution of a characteristics The shape of
histogram can Provide a clue about the quality of the lot Provide a clue about the
quality of the lot True/False Question In single card kanban system production
greater than quantity withdrawn is permitted. Correct Answer False Your Answer
False True/False Question Flow chart are drawn to document a process charting the
tasks performed & the sequence in which tasks are performed. Correct Answer True
Your Answer True Select The Blank Question Correct Answer Your Answer Cpk for six
sigma process is ________ 1.5 1.5

True/False Question Seiso prevents the potential problems by discovering


abnormalities while cleaning your own area. Correct Answer True Your Answer True
Page 13
TechniquesForOperationsEfficiency_10 Multiple Choice Multiple Answer Question Some
steps for stratification are :Correct Answer Define the problem & identify the
stratification variables , Sort out data into categories & summarise information
in each category , Present the information in graphical form & study, decide if
further stratification is required? Your Answer Define the problem & identify the
stratification variables , Sort out data into categories & summarise information
in each category , Present the information in graphical form & study, decide if
further stratification is required? True/False Question Processing cost of a
product is mainly decided by conversion process. Correct Answer True Your Answer
True Multiple Choice Multiple Answer Question Work standards enable management to
minimize variation in :Correct Answer Output , Quality , Cost Your Answer Output ,
Quality , Cost Multiple Choice Multiple Answer Question Process can be made
capable by :Correct Answer Reducing process variability , Bringing target &
average to fall at the same point , Examine possibility of relaxing specification
Your Answer Reducing process variability , Bringing target & average to fall at
the same point , Use of less precision machine Multiple Choice Multiple Answer
Question Few steps in construction of Pie chart are :Correct Answer Express value
of each category as percentage of total of all categories & calculate the degree
of angle form by each category by equation degree = Value of groups/Total value *
360 , Draw the circle & segment the circle into angles calculated in step one ,
Colour different segments & enter the percentage of each category into pie chart
Your Answer Express value of each category as percentage of total of all
categories & calculate the degree of angle form by each category by equation
degree = Value of groups/Total value * 360 , Draw the circle & segment the circle
into angles calculated in step one , Colour different segments & enter the
percentage of each category into pie chart Page 14
TechniquesForOperationsEfficiency_10 Multiple Choice Multiple Answer Question As
benchmark in Japan seiso activities means :Correct Answer Everyone, clerk to
officer does cleaning his area , No sweeper or cleaner employees , Every family
does cleaning of pavement of their residence Your Answer Everyone, clerk to
officer does cleaning his area , No sweeper or cleaner employees , Every family
does cleaning of pavement of their residence Select The Blank Question Poka Yoke
designed to help operators to know immediately ________ of the defeat called
detection type Poka-Yoke. Correct Answer On occurrence Your Answer Before
Occurrence Select The Blank Question Flow chart helps to dissect a process for
better understanding & ________ of process. Correct Answer Analysis Your Answer
Analysis Multiple Choice Single Answer Question Small groups forming a circle
should consist of :Correct Answer Employees of different department related to the
problem Your Answer Employees of same department Select The Blank Question Graphs
convey a situation more ________ than summary of data or figures. Correct Answer
Effectively & clearly Your Answer Effectively & clearly Multiple Choice Single
Answer Question Number of Kaizen projects suggested and implemented is checking
point for :Correct Answer Continual Improvement Your Answer Continual Improvement
-------------------------------------------------------------------Page 15
TechniquesForOperationsEfficiency_10 LIST OF ATTEMPTED QUESTIONS AND ANSWERS
Multiple Choice Multiple Answer Question Quality maintenance & pillar focuses on
following production inputs :Correct Answer Material , Men , Machine Your Answer
Material , Men , Machine Multiple Choice Multiple Answer Question Histograms are
useful to :Correct Answer Measure the current pattern & extent of variation ,
Assess current conformance to specification & scope of improvement , Determine
whether or not the process is in the state of control Your Answer Measure the
current pattern & extent of variation , Assess current conformance to
specification & scope of improvement , Determine whether or not the process is in
the state of control Multiple Choice Single Answer Question In problem solving the
best alternative is that :Correct Answer Which best meets the criteria Your Answer
Which best meets the criteria Multiple Choice Single Answer Question "Cause &
effect" diagram was developed by :Correct Answer DR.Kaoru Ishikawa Your Answer
DR.Kaoru Ishikawa Multiple Choice Single Answer Question Identifying key
preventive operational functions and comparing these operational functions within
the firm's own division & branches comes under :Correct Answer Internal
benchmarking Your Answer Internal benchmarking Select The Blank Question JIT
advocates the philosophy at elimination of waste from system which occurs due to
________. Correct Answer Over Production Your Answer Over Production Select The
Blank Page 16
TechniquesForOperationsEfficiency_10 Question In scatter diagram "________"
relationship is said to exist when there is positive relationship upto certain
level & negative thereafter or negative relationship upto certain level & positive
thereafter. Correct Answer Curvilinear Your Answer Curvilinear True/False Question
Kanban signals are required when assembly work, subassembly work and manufacturing
at parts is carried out at different locations. Correct Answer True Your Answer
True Multiple Choice Multiple Answer Question Customers complaints may be
segregated by :Correct Answer Nature of compliant i.e. defective product , Delayed
delivery , Short/excess quantity Your Answer Nature of compliant i.e. defective
product , Delayed delivery , Short/excess quantity True/False Question In case of
more than one quality characteristics, separate chart is made for each quality
characteristics. Correct Answer True Your Answer True True/False Question pillar
of TPM. Correct Answer Your Answer Safety, hygiene and environment control is one
of the True True

Multiple Choice Single Answer Question 5-S technique is useful to: Correct Answer
To all places including homes Your Answer To all places including homes Match The
Following Question Correct Answer Your Answer

Reduce time of external setup Improve work aids positioning method Improve work
aids positioning method Page 17
TechniquesForOperationsEfficiency_10 Convert internal setup into external setup
Preparation of tools / dies as off line activity Preparation of tools / dies as
off line activity Eliminate adjustment Pre setting of tool Pre setting of tool Use

Reduce clamping & declamping time U-shaped washer

Use U-shaped washer

Multiple Choice Single Answer Question The facilitator should be normally :Correct
Answer Senior officer /Shop incharge Your Answer Senior officer /Shop incharge
Match The Following Question Correct Answer Your Answer

Parato diagram always indicates Magnitude of defects Philosophy of 20% of the


activity causes 80% of the effect Parato analysis underlines & operates on
Philosophy of "vital few:trivial many" Philosophy of "vital few:trivial many"
Parato analysis is technique of identifying vital causes by Arranging data
according to the descending order of their frequency of occurrence Arranging data
according to the descending order of their frequency of occurrence Parato diagram
is a Bar graph with height or value drawn by Arranging data in descending order
Magnitude of defects Multiple Choice Single Answer Question Quality problem
solving tool is used to :Correct Answer Improve quality Your Answer Make work easy
True/False Question Correct Answer Your Answer Pie chart is also called as angular
diagram. True True Page 18
TechniquesForOperationsEfficiency_10 Select The Blank Question In scatter diagram
"________" relationship is said to exist when value of 'y' somewhat decreases as
the value of 'x' increases. Correct Answer Weak negative Your Answer Weak negative
Multiple Choice Single Answer Question From scatter diagram the strength of
relationship between two variables or associated set of data can be inferred from
the examination of the shape of :Correct Answer Cloud Your Answer Cloud Multiple
Choice Multiple Answer Question Product benchmarking requires, comparison of
product :Correct Answer Performance , Features , Cost Your Answer Performance ,
Features , Cost Multiple Choice Multiple Answer Question Steps in construction of
scatter diagram :Correct Answer Collect paired data (X,Y) from two variables who's
relationship is to be studied , Find out max & min values for both X & Y and these
values to scale X & Y axis & plot the paired data , Examine the shape of the cloud
of points & discover type & strength of relationship Your Answer Collect paired
data (X,Y) from two variables who's relationship is to be studied , Find out max &
min values for both X & Y and these values to scale X & Y axis & plot the paired
data , Examine the shape of the cloud of points & discover type & strength of
relationship Multiple Choice Single Answer Question Implication of Quality problem
is:Correct Answer Gap in performance Your Answer Gap in performance Select The
Blank Question Each quality characteristic has permitted variation & is equal to
________. Correct Answer USL - LSL Your Answer USL - LSL Page 19
TechniquesForOperationsEfficiency_10 Select The Blank Question Correct Answer Your
Answer Kaizen is ________ supported process. Management Management

True/False Question The flow charts are prepared to enhance the employees
understanding of the process by indicating interrelationship within the process.
Correct Answer True Your Answer False True/False Question monthly meeting. Correct
Answer Your Answer Gap analysis for production & dispatches is discussed in False
False

Select The Blank Question In scatter diagram "________" relationship is said to


exist when value of 'y' decreases as the value of 'x' increases. Correct Answer
Strong negative Your Answer Strong negative Select The Blank Question Correct
Answer Your Answer ________ is most difficult 'S' to implement & achieve. Shitsuke
Shitsuke

True/False Question Presentation of graphs in pictorial form of data collection


are for easy understanding. Correct Answer True Your Answer True Select The Blank
Question Graphs convey a situation more ________ than summary of data or figures.
Correct Answer Effectively & clearly Your Answer Effectively & clearly Multiple
Choice Single Answer Page 20
Question Correct Answer Your Answer

TechniquesForOperationsEfficiency_10 Errors by armatures is :Lack of experience


Lack of experience

Multiple Choice Multiple Answer Question While preparing scatter diagram following
precautions are to be taken :Correct Answer Data should be properly stratified &
should be collected for full range , Scale selected should be right to avoid wrong
conclusions , Data should be free from bias or undue importance Your Answer Data
should be properly stratified & should be collected for full range , Scale
selected should be right to avoid wrong conclusions , Data should be free from
bias or undue importance True/False Question Globalization of trade and industrial
operations have forced Indian companies to become more & more competitive and
customer driven. Correct Answer True Your Answer True Multiple Choice Multiple
Answer Question If 'Annual saving in procurement expenses is managing point', then
checking points will be :Correct Answer Price revision , Credit period , Transport
expenses Your Answer Price revision , Credit period , Transport expenses Multiple
Choice Single Answer Question Number of kaizen in Group kaizen categories are
:Correct Answer Two to three per year Your Answer Two to three per year True/False
Question Flow chart is pictorial representation of the steps in production
control. Correct Answer False Your Answer False Multiple Choice Single Answer
Question It is essential to convey customer's expectations to :Correct Answer Top
Management Your Answer Supervisors & workmen Page 21
TechniquesForOperationsEfficiency_10 Multiple Choice Single Answer Question Check
sheet is easy to use because it is :Correct Answer Simplest tool Your Answer
Simplest tool Select The Blank Question Identification of non-value added
operations & their elimination is the first step to eliminate muda of ________.
Correct Answer Processing Your Answer Processing Select The Blank Question A
'Radar chart' is used to portray ________ strength or weakness of the activity.
Correct Answer Relative Your Answer Relative Multiple Choice Single Answer
Question Pareto's analysis underlines & operates philosophy of :Correct Answer
Vital few = trivial many Your Answer Vital few = trivial many True/False Question
In single card kanban system production greater than quantity withdrawn is
permitted. Correct Answer False Your Answer False Multiple Choice Multiple Answer
Question Benefits of planned maintenance are :Correct Answer Improved reliability
mean time between failures , Improved maintainability mean time to repair ,
Improvement in breakdown Your Answer Improved reliability mean time between
failures , Improved maintainability mean time to repair Multiple Choice Multiple
Answer Question Gap analysis & problem identification is done during converting
internal setups into external setups in the areas like :Correct Answer Equipment ,
Method , Human Your Answer Equipment , Method , Human Page 22
TechniquesForOperationsEfficiency_10 Multiple Choice Single Answer Question Some
quantity in stock of item, is desirable if :Correct Answer Manufacturing lead time
is more Your Answer Manufacturing lead time is more Multiple Choice Single Answer
Question Sorting of usable items should be Correct Answer Planned storage based on
frequency of use Your Answer Within visual reach method Multiple Choice Multiple
Answer Question Benefits of Quality maintenance are :Correct Answer Reduction in
customer quality complaints , Reduction in inspection time Your Answer Reduction
in customer quality complaints , Reduction in inspection time

Page 23
Skip Questions.

Sem – 3rd

Techniques for Operations Efficiency

1
Sem – 3rd

Techniques for Operations Efficiency

2
LIST OF ATTEMPTED QUESTIONS AND ANSWERS True/False Question

Performance benchmarking does not involves comparison of financial ratios at the


aggregate level. Correct Answer False Your Answer False

Multiple Choice Single Answer Question Setup time includes :Correct Answer
Internal setup time & External setup time Your Answer Internal setup time &
External setup time

Multiple Choice Single Answer Question Participants of the groups for quality
circles should be decided by :Correct Answer Employees coming together by their
own enthusiasm Your Answer Employees coming together by their own enthusiasm

Multiple Choice Single Answer Question Check sheet are also used as :Correct
Answer Data gathering & interpretation tool Your Answer Data gathering &
interpretation tool

Multiple Choice Single Answer Question SMED means :Correct Answer Single minute
exchange of dies Your Answer Single minute exchange of dies

Match The Following Question Productivity performance measurement Financial


performance measurement

Correct Answer Turnover employee Sales of the months

Your Answer Cost of quality Sales of the months Customer complaints per period
Employee satisfaction index

Customer satisfaction measurement Customer complaints per period Staff attitude


measurement Employee satisfaction index

Select The Blank Question ________ is an effect due to the muda of defect.
Sem – 3rd Techniques for Operations Efficiency 3
Correct Answer Wear & tear of parts while disassembling Your Answer Poor
production planning & control

Select The Blank Question If some defective parts are discovered by the subsequent
process they should be returned to the ________ to prevent reoccurrence. Correct
Answer Preceding process Your Answer Return to stores

Multiple Choice Multiple Answer Question The results oriented efforts of the
quality circle should also include :Correct Answer Efforts to avoid the problem
permanently , Ultimate aim of the customers satisfaction , Attacking the real root
causes & all possibilities Your Answer Efforts to avoid the problem permanently ,
Publication or advertisement of your contribution , Attacking the real root causes
& all possibilities Match The Following Question Parato diagram always indicates
Parato analysis underlines & operates on Parato analysis is technique of
identifying vital causes by

Correct Answer Magnitude of defects

Your Answer Philosophy of 20% of the activity causes 80% of the effect

Philosophy of "vital few:trivial many" Philosophy of "vital few:trivial many"


Arranging data according to the Arranging data according to the descending order
of their frequency descending order of their frequency of occurrence of occurrence

Parato diagram is a Bar graph with Arranging data in descending order Magnitude of
defects height or value drawn by Multiple Choice Multiple Answer Question Few
steps in construction in Radar chart are :Correct Answer Brainstorming to enlist
characteristics which require to be evaluated & draw the circle & divide it into
'slices' equal to number of characteristics , The first slice begins at 12 noon.
Then draw vertical line & calibrate it equal to the number of levels required ,
Draw concentric circles from each gradiation using 'o' point as centre Your Answer
Brainstorming to enlist characteristics which require to be evaluated & draw the
circle & divide it into 'slices' equal to number of characteristics , The first
slice begins at 12 noon. Then draw vertical line & calibrate it equal to the
number of levels required , Draw concentric circles from each gradiation using 'o'
point as centre Select The Blank Question 5 S audit result is discussed in
________ meeting. Correct Answer Monthly Your Answer True/False Question
Sem – 3rd

Monthly

Fishbone analysis is used both in analysis & planning.


Techniques for Operations Efficiency 4
Correct Answer True Your Answer False

Multiple Choice Single Answer Question One Green Belt may head a team of :Correct
Answer 20 employees Your Answer 20 employees

Multiple Choice Multiple Answer Question Role of champions are :Correct Answer
Approve six sigma projects , Remove road block in the path of six sigma
implementation , Monitor progress of six sigma projects Your Answer Monitor
progress of six sigma projects , Approve six sigma projects , Remove road block in
the path of six sigma implementation Multiple Choice Multiple Answer Question To
draw control charts, sample must be representative of homogeneous segment of
production for which :Correct Answer The items of the sample should be from the
same machine setting , The items should be of the same batch , Items should be
made from the same raw material batch Your Answer The items of the sample should
be from the same machine setting , The items should be of the same batch , Items
should be made from the same raw material batch Multiple Choice Single Answer
Question Failure mode and effect analysis (FMEA) establish Correct Answer Process
failure and minimize frequency Your Answer Process failure and minimize frequency

Multiple Choice Multiple Answer Question What are the steps in deciding the
benchmarking partner? Correct Answer Decide level of benchmarking , List down a
few prospective candidates of partnership , Collect information of short listed
partners Your Answer Decide level of benchmarking , List down a few prospective
candidates of partnership , Collect information of short listed partners Multiple
Choice Single Answer Question One Master Black Belt may head a team of :Correct
Answer 15-20 Black Belts Your Answer 15-20 Black Belts

Multiple Choice Single Answer Question Competitive benchmarking involves


identifying key competitive product, services or processes & comparing with those
of :Correct Answer Main competitor

Sem – 3rd

Techniques for Operations Efficiency

5
Your Answer

Main competitor

Multiple Choice Single Answer Question Implication of Quality problem is:Correct


Answer Gap in performance Your Answer Gap in performance

Select The Blank Question Number of defects in an individual component, like gear,
shaft, wheel etc can be monitored through ________ type of control chart. Correct
Answer c-chart Your Answer True/False Question c-chart

Non-availability of files /document in time is a problem to be addressed by office


TPM.

Correct Answer True Your Answer True

Multiple Choice Single Answer Question Check sheet is easy to use because it is
:Correct Answer Simplest tool Your Answer Simplest tool

Multiple Choice Single Answer Question Benchmarking helps to identify the gap
between the current performance of the organization and the :Correct Answer
Performance of the best organization Your Answer True/False Question Performance
of the best organization

Flow chart is pictorial representation of the steps in production control.

Correct Answer False Your Answer True

Multiple Choice Multiple Answer Question Breakdown problem may be stratified by


:Correct Answer Sections , Machines , Type of breakdown (e.g mech. Or electrical)
Your Answer Sections , Machines , Type of breakdown (e.g mech. Or electrical)

Sem – 3rd

Techniques for Operations Efficiency

6
Select The Blank Question A control chart to exhibit counted data on number of
defect is called ________. Correct Answer c-chart Your Answer c-chart

Select The Blank Question Procedure for implementation of TPM consists of ________
numbers of steps. Correct Answer 12 Your Answer 8

Select The Blank Question Capability index Cp = ________ Correct Answer


Specification width/process width Your Answer Specification width/process width

Multiple Choice Single Answer Question Pareto's analysis underlines & operates
philosophy of :Correct Answer Vital few = trivial many Your Answer True/False
Question Vital few = trivial many

Kanban signals are required when assembly work, subassembly work and manufacturing
at parts is carried out at different locations. Correct Answer True Your Answer
True

Multiple Choice Multiple Answer Question To reduce clamping & declamping time,
following actions are desirable :Correct Answer Standardize clamping bolts /
screws , Cut off unnecessary threads , Use quick clamping device Your Answer
Standardize clamping bolts / screws , Cut off unnecessary threads , Use quick
clamping device Select The Blank Question Benchmarking allows exchange of ________
between the benchmarking partners. Correct Answer Information Your Answer
Information

Multiple Choice Multiple Answer Question TQM can never flourish if the staff
are:Sem – 3rd Techniques for Operations Efficiency 7
Correct Answer Worried about losing jobs , Afraid of being reprimanded if there
are mistakes , Scared of their bosses Your Answer Worried about losing jobs ,
Afraid of being reprimanded if there are mistakes , Scared of their bosses
True/False Question

In bar graph each bar is of same height.

Correct Answer False Your Answer False

Multiple Choice Multiple Answer Question During SMED implementation, primary study
consists of :Correct Answer Equipment analysis , Setup change analysis ,
Preparation items (storage place , method) analysis Your Answer Equipment analysis
, Setup change analysis , Preparation items (storage place , method) analysis
True/False Question

Daily work management can also be extended to non manufacturing areas like
procurement, QA, HRD etc. Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question Types of Poka-Yoke are :Correct Answer
Prevention type Poka-Yoke , Detection type Poka-Yoke Your Answer Prevention type
Poka-Yoke , Detection type Poka-Yoke

Multiple Choice Single Answer Question Quality problem solving tool is used to
:Correct Answer Improve quality Your Answer True/False Question Save time

Along with problem solving tools experience and judgment is also used.

Correct Answer True Your Answer False

Select The Blank Question JIT advocates the philosophy at elimination of waste
from system which occurs due to ________. Correct Answer Over Production

Sem – 3rd

Techniques for Operations Efficiency

8
Your Answer True/False Question

Over Production

Without measuring initial performance, target can't be set.

Correct Answer True Your Answer False

Multiple Choice Multiple Answer Question An erratic patterns falling above & below
the control limits indicates :Correct Answer Defect in materials , Frequent
adjustment of machines , Poorly trained operators Your Answer True/False Question
Defect in materials , Frequent adjustment of machines , Poorly trained operators

Sample size for the construction of p-chart are larger than X bar-R chart.

Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question Histogram is an important diagnostic


tool. Analysis of the histogram gives :Correct Answer It shows cause which affects
the process , An idea of what is happening to the process , Whether the process is
capable of meeting process or not i.e. around correct average & within specific
limits Your Answer An idea of what is happening to the process , Whether the
process is capable of meeting process or not i.e. around correct average & within
specific limits , A bird's eye view of the variation Multiple Choice Single Answer
Question Productivity improves by :Correct Answer Voluntary participants of
everyone Your Answer Voluntary participants of everyone

2 Copy
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Multiple Answer Question
Training related to Quality includes:Correct Answer Quality measures , Quality
failure Your Answer Negotiation skill , Goal of business , Quality measures ,
Quality failure Multiple Choice Single Answer Question If defects found at own
process, the cost to the company is :Correct Answer Very little Your Answer Very
high Sem – 3rd Techniques for Operations Efficiency 9

nd
Multiple Choice Multiple Answer Question Histogram is an important diagnostic
tool. Analysis of the histogram gives :Correct Answer It shows cause which affects
the process , An idea of what is happening to the process , Whether the process is
capable of meeting process or not i.e. around correct average & within specific
limits Your Answer It shows cause which affects the process , An idea of what is
happening to the process , Whether the process is capable of meeting process or
not i.e. around correct average & within specific limits , A bird's eye view of
the variation True/False Question In bar graph each bar is of same height. Correct
Answer False Your Answer False Select The Blank Question Basic objective of
control chart is to ________ the variation due to chance & assignable cause.
Correct Answer Separate out Your Answer Separate out Multiple Choice Multiple
Answer Question Benefits of stratification are :Correct Answer It helps to
separate data into groups so that you can draw connect & meaningful inference , It
helps to diagnose & localize problem , It helps to identify the influencing
factors Your Answer It helps to separate data into groups so that you can draw
connect & meaningful inference , It helps to diagnose & localize problem , It
helps to identify the influencing factors , Finding out different reasons Multiple
Choice Single Answer Question For 'Timely clearance of GRR's', checking point will
be : Correct Answer Number of GRRs pending beyond 1 day Your Answer Number of GRRs
pending beyond 1 day Multiple Choice Single Answer Question Organizing the place
is not enough , what is required is : Correct Answer Planning storage based on
Frequency of use Your Answer Planning storage based on Frequency of use Select The
Blank Question JIT helps to ________ the waste in the purchasing process. Correct
Answer Eliminates Your Answer Eliminates Multiple Choice Single Answer Question In
cellular manufacturing system, the cells are designed so that the material flow
within the cell and between the cells are :Correct Answer Minimized Your Answer
Minimized True/False Question Kanban signals are required when assembly work,
subassembly work and manufacturing at parts is carried out at different locations.
Correct Answer True Your Answer True Multiple Choice Multiple Answer Question
Causes of Muda of transport are :Correct Answer Faulty layout , Over production
Your Answer Faulty layout , Over production , Proper material handling equipment ,
Low rejection / rework Sem – 3rd Techniques for Operations Efficiency 10
Multiple Choice Multiple Answer Question Types of meetings held in DWM are
:Correct Answer Daily PDCA meeting , Weekly PDCA meeting , Monthly PDCA meeting
Your Answer Monthly PDCA meeting , Daily PDCA meeting , Weekly PDCA meeting
Multiple Choice Multiple Answer Question Customers complaints may be segregated by
:Correct Answer Nature of compliant i.e. defective product , Delayed delivery ,
Short/excess quantity Your Answer Nature of compliant i.e. defective product ,
Delayed delivery , Short/excess quantity , Payment problem Multiple Choice
Multiple Answer Question Cleaning your own area/equipments gives benefits of
:Correct Answer You know your self how to avoid dust , When you touch while
cleaning you may find a fault , Saving of further failure due to dust Your Answer
You know your self how to avoid dust , When you touch while cleaning you may find
a fault , Saving of further failure due to dust , Utilization of spare time
Multiple Choice Multiple Answer Question Role of champions are :Correct Answer
Approve six sigma projects , Remove road block in the path of six sigma
implementation , Monitor progress of six sigma projects Your Answer Approve six
sigma projects , Remove road block in the path of six sigma implementation ,
Monitor progress of six sigma projects , Deliver presentation to teams on six
sigma projects Select The Blank Question Benchmarking shows how an organization is
________ in comparison to its competitors. Correct Answer Performing Your Answer
Performing True/False Question Inspection is poor method of assuring 100% quality.
Correct Answer True Your Answer False Multiple Choice Multiple Answer Question
Benefits of TQM are :Correct Answer Greater customer satisfaction , Lower
manufacturing cost Your Answer Greater customer satisfaction , Lower manufacturing
cost Select The Blank Question ________ ensures that communication is simple &
effective. Correct Answer Visual Management Your Answer Visual Management
True/False Question Daily work management develops problem finding & solving
attitude. Correct Answer True Your Answer True Multiple Choice Multiple Answer
Question Key principles of TQM :Correct Answer Continuous improvement , People i
nvolvement , Cost of quality Your Answer Continuous improvement , People
involvement , Cost of quality , Competitor focus Select The Blank Sem – 3rd
Techniques for Operations Efficiency 11
Question A histogram is a graphical display of distribution of measurements &
reveals the amounts o f ________ within the process. Correct Answer Variation Your
Answer Variation Select The Blank Question To assess effectiveness of training
________ is essential. Correct Answer Evaluation Your Answer Evaluation Select The
Blank Question ________ are implemented for defect detection & prevention. Correct
Answer Poka-Yokes Your Answer TPM True/False Question To achieve quality, it has
to be designed into the product. Correct Answer True Your Answer True Multiple
Choice Single Answer Question Setting & maintaining optimal process condition to
get quality product is the aim of : Correct Answer Quality maintenance Your Answer
Quality maintenance Match The Following Question Correct Answer Your Answer
Productivity performance measurement Turnover employee Cost of quality Financial
performance measurement Sales of the months Sales of the months Customer
satisfaction measurement Customer complaints per period Customer complaints per
period Staff attitude measurement Employee satisfaction index Employee
satisfaction index

Multiple Choice Single Answer Question Recording of the entire setup operators
focusing on hand, eye and body movements of the person doing the setting is done
through :Correct Answer Video recording Your Answer Video recording Match The
Following Question Correct Answer Your Answer In scatter diagram, the strength of
relationship can be determined By "correlation coefficient" By "correlation
coefficient" The scatter diagram provides the technique to establish The possible
relationship between a pair of variables The possible dependency between a pair of
variables The scatter diagram displays The pair of data as a cloud of points The
possible relationship between a pair of variables The scatter is also known as
Correlation diagram Correlation diagram

Sem – 3rd

Techniques for Operations Efficiency

12
Multiple Choice Single Answer Question What is to be done before selecting
benchmarking partner? Correct Answer level of benchmarking is to be decided Your
Answer level of benchmarking is to be decided True/False Question Flow chart helps
to stop an old process. Correct Answer False Your Answer False Select The Blank
Question Create as many ________ system as possible for better Seiketsu. Correct
Answer Visual control Your Answer Labeling Multiple Choice Single Answer Question
Allowing worker's to stop machine / assembly line if they believe that product
quality is below standard' is an example of :Correct Answer Empowerment Your
Answer Empowerment Multiple Choice Single Answer Question Kanban Signals are
required when :Correct Answer Set up time on the feeding operation is higher then
the receiving operation. Your Answer Set up time on the feeding operation is
higher then the receiving operation. Multiple Choice Single Answer Question Kanban
system is Correct Answer 1. Pull System Your Answer 1. Pull System Multiple Choice
Single Answer Question Quality problem solving tool is used to :Correct Answer
Improve quality Your Answer Improve quality Multiple Choice Single Answer Question
To avoid short receipt of items to customers, provide the dispatch clerk with :
Correct Answer The check list for verification Your Answer The check list for
verification True/False Question Control chart is also called as 'Mean -Range or
X-chart'. Correct Answer True Your Answer True Multiple Choice Multiple Answer
Question Flow chart is required :Correct Answer When trying to improve the process
, At the time of review of the process , To understand steps in a process by
pictorial presentation Your Answer When trying to improve the process , At the
time of review of the process , To understand steps in a process by pictorial
presentation , For defects finding of the products Select The Blank Question
________ is the critical element of TQM. Correct Answer Focus on customer Your
Answer Focus on customer Sem – 3rd Techniques for Operations Efficiency 13
Multiple Choice Multiple Answer Question Management skill includes :Correct Answer
Leadership , Motivation , Performance appraisals Your Answer Leadership ,
Motivation , Performance appraisals , Quality measurement Multiple Choice Single
Answer Question 5-S technique is useful to: Correct Answer To all places including
homes Your Answer To all places including homes True/False Question Safety,
hygiene and environment control is one of the pillar of TPM. Correct Answer True
Your Answer True Select The Blank Question Inspection activity for semi finished &
finished component should be ________ to reduce muda of transport . Correct Answer
Decentralized Your Answer Decentralized True/False Question Flow chart is
pictorial representation of the steps in production control. Correct Answer False
Your Answer True Select The Blank Question Good ________ is the asset to acquire
the success of quality circle. Correct Answer Teamwork Your Answer Teamwork 3rd
Copy

LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Multiple Answer Question
Advantages of JIT :Correct Answer Reduce incoming inspection , Reduce inventory ,
Lower per unit cost Your Answer Reduce incoming inspection , Reduce inventory ,
Lower per unit cost

Multiple Choice Multiple Answer Question Benefits from the standardized containers
are Correct Answer Minimization of transit damages , Ease in verification of
quantity of parts , Automatic signal to supplier to replenish stock Your Answer
Minimization of transit damages , Ease in verification of quantity of parts ,
Automatic signal to supplier to replenish stock Multiple Choice Multiple Answer
Question Benefits from SMED are :Correct Answer Reduce work in process , Better
average daily production , Increase capacity

Sem – 3rd

Techniques for Operations Efficiency

14
Your Answer

Reduce work in process , Increase capacity

Multiple Choice Single Answer Question Competitive benchmarking involves


identifying key competitive product, services or processes & comparing with those
of :Correct Answer Main competitor Your Answer Main competitor

Multiple Choice Multiple Answer Question Benefits of stratification are :Correct


Answer It helps to separate data into groups so that you can draw connect &
meaningful inference , It helps to diagnose & localize problem , It helps to
identify the influencing factors Your Answer It helps to separate data into groups
so that you can draw connect & meaningful inference , It helps to diagnose &
localize problem , Finding out different reasons Multiple Choice Multiple Answer
Question Quality maintenance & pillar focuses on following production inputs
:Correct Answer Men , Machine , Material Your Answer Men , Machine , Management

Multiple Choice Single Answer Question The success indicators in quality, cost,
delivery & product development are :Correct Answer Managing points Your Answer
Accountability

Multiple Choice Multiple Answer Question Steps in setup time reduction are
:Correct Answer Team formation , Training , Recoding of activities on multiple
activity charts Your Answer Team formation , Recoding of activities on multiple
activity charts , Convert external setups in to internal setups

Multiple Choice Multiple Answer Question POM essentially consists of :Correct


Answer Time management , Team participation and performance , Moral boosting Your
Answer Time management , Team participation and performance , Cost Management

Multiple Choice Single Answer Question Activity under quality management is


:Correct Answer Use team approach to track down root causes of the problem Your
Answer Maintenance of equipment condition by eliminating lubricant leakage.

Sem – 3rd

Techniques for Operations Efficiency

15
True/False Question

Every department should make their own rules of standardization.

Correct Answer False Your Answer True

Multiple Choice Multiple Answer Question Histogram is an important diagnostic


tool. Analysis of the histogram gives :Correct Answer It shows cause which affects
the process , An idea of what is happening to the process , Whether the process is
capable of meeting process or not i.e. around correct average & within specific
limits Your Answer It shows cause which affects the process , An idea of what is
happening to the process , Whether the process is capable of meeting process or
not i.e. around correct average & within specific limits Match The Following
Question Productivity performance measurement Financial performance measurement
Customer satisfaction measurement Staff attitude measurement

Correct Answer Turnover employee Sales of the months Customer complaints per
period Employee satisfaction index

Your Answer Sales of the months Cash saving per department Customer complaints per
period Employee satisfaction index

Multiple Choice Single Answer Question TPM helps to reduce down time due
to:Correct Answer Breakdown of machine Your Answer Breakdown of machine

Multiple Choice Single Answer Question Kaizen emphasizes :Correct Answer


Implementation of ideas Your Answer Collection of ideas

Select The Blank Question Create as many ________ system as possible for better
Seiketsu. Correct Answer Visual control Your Answer True/False Question
Sem – 3rd

Visual control

Inadequate maintenance of machine leads to muda of defects


16

Techniques for Operations Efficiency


Correct Answer True Your Answer False

Select The Blank Question The shape of histogram can provide a clue about the
________ of the lot. Correct Answer Quality Your Answer Distribution

Multiple Choice Single Answer Question Customer's return is an indicators of the


MUDA of :Correct Answer Defect Your Answer Defect

Multiple Choice Single Answer Question In bar graph the interval (gap) between the
bars is :Correct Answer Equal Your Answer True/False Question Symmetrical

Inspection is poor method of assuring 100% quality.

Correct Answer True Your Answer True/False Question False

A radar chart is combination of a circle & line graph

Correct Answer True Your Answer True

Multiple Choice Single Answer Question A workshop is to be treated as :Correct


Answer Place where one's creativity can be applied Your Answer True/False Question
Place where one's creativity can be applied

Customer wise outstanding is discussed in daily work management meeting by


operations head. Correct Answer False Your Answer True
17

Sem – 3rd

Techniques for Operations Efficiency


True/False Question

Number of operation can change according to production requirement in U-Line


arrangement. Correct Answer False Your Answer True

True/False Question

Automation can correct the basic faults of a improper setup process.

Correct Answer False Your Answer True

Select The Blank Question Cp for six sigma process is ________ Correct Answer 2
Your Answer 1.66

Select The Blank Question Range ( R ) is obtained as the difference between the
highest and ________ measurement of a sample. Correct Answer Lowest Your Answer
Second highest

Select The Blank Question ________is an important step toward successful JIT
purchasing. Correct Answer JIT Contract Your Answer True/False Question JIT
Contract

U-Line layout is better than straight lime layout.

Correct Answer True Your Answer True

Multiple Choice Single Answer Question TQM applicable to :Correct Answer


Marketing, design & manufacturing Your Answer Quality Control department

Select The Blank


Sem – 3rd Techniques for Operations Efficiency 18
Question

Bar graph is display of data that facilitates ________ of quality.

Correct Answer Comparison Your Answer Performance

Multiple Choice Single Answer Question Production kanban is presented by :Correct


Answer P-kanban Your Answer R-kanban

Multiple Choice Single Answer Question Check sheet are also used as :Correct
Answer Data gathering & interpretation tool Your Answer Cause finding & effect
finding tool

Select The Blank Question Japanese believe that when they are ________ they are
cleaning there minds too. Correct Answer Cleaning Your Answer Repairing machines

Select The Blank Question Poka-Yoke devices under category use ________ to
distinguish between similar parts which may be assembled in wrong position.
Correct Answer Color coding Your Answer Counting device

Select The Blank Question Shitsuke means ________ all the previous 4-S throughout
the month/year. Correct Answer Sustaining Your Answer Implementing

Multiple Choice Multiple Answer Question Types of meetings held in DWM are
:Correct Answer Daily PDCA meeting , Weekly PDCA meeting , Monthly PDCA meeting
Your Answer True/False Question Weekly PDCA meeting , Monthly PDCA meeting ,
Yearly PDCA meeting

By TPM, consumption of electrical energy can be reduced.

Correct Answer True


Sem – 3rd Techniques for Operations Efficiency 19
Your Answer

True

Multiple Choice Multiple Answer Question According to Seiketsu Standardization


means :Correct Answer To develop easy to follow standards , Evolve standard
operating procedure , Better visual management Your Answer To develop easy to
follow standards , Evolve standard operating procedure , Reduction of wastage
True/False Question

Flow chart helps to stop an old process.

Correct Answer False Your Answer True

Multiple Choice Multiple Answer Question Training related to Quality


includes:Correct Answer Quality measures , Quality failure Your Answer Quality
measures , Quality failure , Goal of business

Multiple Choice Single Answer Question Total area under the normal curve is
Correct Answer Unity Your Answer Six

Multiple Choice Multiple Answer Question Cpk = Correct Answer (x - USL)/3 sigma ,
(x - LSL)/3 sigma Your Answer (x - USL)/6 sigma

Select The Blank Question A histogram is a graphical display of distribution of


measurements & reveals the amounts of ________ within the process. Correct Answer
Variation Your Answer Percentage defects

Match The Following Question Value analysis / value engineering SMED


Sem – 3rd

Correct Answer

Your Answer

To eliminate MUDA of processing To eliminate MUDA of over production To eliminate


MUDA of over production To eliminate MUDA of defect
20

Techniques for Operations Efficiency


VMI ( Vendor Management Inventory) system Flow / string diagram

To eliminate MUDA of stock To eliminate MUDA of transport

To eliminate MUDA of stock To eliminate MUDA of processing

Select The Blank Question A 'Radar chart' is used to portray ________ strength or
weakness of the activity. Correct Answer Relative Your Answer Comparative

th

Copy

LIST OF ATTEMPTED QUESTIONS AND ANSWERS True/False Question

Performance benchmarking does not involves comparison of financial ratios at the


aggregate level. Correct Answer False Your Answer False

Multiple Choice Multiple Answer Question Few steps to construct a flow chart
are :Correct Answer Decide on the objective of flowchart & define boundaries of
the process , Identify steps in the process & construct a draft of the flowchart ,
Review the draft & connect the changes as per review & name it & put the data &
use it as 'Record' Your Answer Decide on the objective of flowchart & define
boundaries of the process , Identify steps in the process & construct a draft of
the flowchart , Review the draft & connect the changes as per review & name it &
put the data & use it as 'Record' Select The Blank Question In PDCA cycle for
benchmarking 'Identification of performance gap' is done in ________. Correct
Answer Checking Your Answer Checking

Select The Blank Question 5 S audit result is discussed in ________ meeting.


Correct Answer Monthly Your Answer Shift beginning

Select The Blank Question In scatter diagram "________" relationship is said to


exist when value of 'y' decreases as the value of 'x' increases. Correct Answer
Strong negative
Sem – 3rd Techniques for Operations Efficiency 21
Your Answer

Strong negative

Select The Blank Question Kaizen projects are managed by ________ Correct Answer
Cross functional team Your Answer Management

Multiple Choice Single Answer Question Poka-yoke for employee not performing work
as per established method is :Correct Answer Implement work standard Your Answer
Implement work standard

Multiple Choice Multiple Answer Question Typical examples of process benchmark are
:Correct Answer Procurement procedures , Budgeting , Recruitment Your Answer
Procurement procedures , Budgeting , Recruitment

Multiple Choice Multiple Answer Question What are the steps in deciding the
benchmarking partner? Correct Answer Decide level of benchmarking , List down a
few prospective candidates of partnership , Collect information of short listed
partners Your Answer Decide level of benchmarking , Collect information of short
listed partners Multiple Choice Single Answer Question Errors by armatures is
:Correct Answer Lack of experience Your Answer True/False Question Absent
mindedness

Control chart is also called as run-chart.

Correct Answer True Your Answer True

Match The Following Question Reduce clamping & declamping time Reduce time of
external setup

Correct Answer Use U-shaped washer Improve work aids positioning method

Your Answer Use U-shaped washer Improve work aids positioning method
22

Sem – 3rd

Techniques for Operations Efficiency


Convert internal setup into external setup Eliminate adjustment

Preparation of tools / dies as off line activity Pre setting of tool

Preparation of tools / dies as off line activity Pre setting of tool

Multiple Choice Single Answer Question Muda of defect is very serious in case
of:Correct Answer High speed automatic machines Your Answer High speed automatic
machines

Multiple Choice Multiple Answer Question To reduce clamping & declamping time,
following actions are desirable :Correct Answer Standardize clamping bolts /
screws , Cut off unnecessary threads , Use quick clamping device Your Answer
Standardize clamping bolts / screws , Cut off unnecessary threads , Use quick
clamping device Multiple Choice Single Answer Question Requirement of more
machines, is an example of :Correct Answer Muda of overproduction Your Answer Muda
of waiting

Multiple Choice Single Answer Question In India quality circle was first launched
by :Correct Answer Hyderabad unit of BHEL Your Answer Hyderabad unit of BHEL

Multiple Choice Multiple Answer Question 3M' is world class benchmarking '
candidates in the field of :Correct Answer Product development , Technology
transfer , Environmental Management Your Answer Product development , Technology
transfer , Environmental Management

Multiple Choice Single Answer Question Responsibility for Quality should rest
on:Correct Answer Who produce the product Your Answer True/False Question Quality
control department

Increase in defect rate is an example of 'Deviation from an established norms'

Correct Answer True

Sem – 3rd

Techniques for Operations Efficiency

23
Your Answer

True

Select The Blank Question ________ are implemented for defect detection &
prevention. Correct Answer Poka-Yokes Your Answer Poka-Yokes

Multiple Choice Single Answer Question Quality problem solving tool is used to
:Correct Answer Improve quality Your Answer Improve quality

Multiple Choice Single Answer Question Implication of Quality problem is:Correct


Answer Gap in performance Your Answer True/False Question Lower efficiency

Presentation of graphs in pictorial form of data collection are for easy


understanding.

Correct Answer True Your Answer True

Select The Blank Question ________ waste is probably the biggest waste in most of
the organizations. Correct Answer Time Your Answer True/False Question Labor

Globalization of trade and industrial operations have forced Indian companies to


become more & more competitive and customer driven. Correct Answer True Your
Answer True

True/False Question

TQM improves the quality by improving processes.

Correct Answer True Your Answer True

Multiple Choice Multiple Answer


Sem – 3rd Techniques for Operations Efficiency 24
Question

An erratic patterns falling above & below the control limits indicates :-

Correct Answer Poorly trained operators , Defect in materials , Frequent


adjustment of machines Your Answer Defect in materials , Frequent adjustment of
machines , Poorly trained operators

Multiple Choice Single Answer Question Defects per million for the process at six
sigma level are :Correct Answer 3.4 Your Answer 6210

Multiple Choice Single Answer Question To provide flexibility to supervisors in


allocation of task, JIT emphasizes :Correct Answer Multiskilled operators Your
Answer Multiskilled operators

Multiple Choice Single Answer Question To maintain smoothness in production


:Correct Answer Elimination of buffer stock is recommended Your Answer Maintenance
of buffer stock is recommended.

Select The Blank Question ________ should be used to exercise control on the
process. Correct Answer Control chart Your Answer Latest checking instruments

Match The Following Question Ideally the histogram will have a bell shape
Histogram is a graphical display of distribution of measurements and Histogram is
a diagrammatic presentation of The shape of histogram can

Correct Answer

Your Answer

Tapering away on the both sides Tapering away on the both sides from average value
from average value Reveals the amount of variation within the process The
frequency distribution of a characteristics Provide a clue about the quality of
the lot Reveals the amount of variation within the process The frequency
distribution of a characteristics Provide a clue about the quality of the lot

True/False Question

In single card kanban system production greater than quantity withdrawn is


permitted.

Correct Answer False

Sem – 3rd

Techniques for Operations Efficiency

25
Your Answer True/False Question

False

Flow chart are drawn to document a process charting the tasks performed & the
sequence in which tasks are performed. Correct Answer True Your Answer True

Select The Blank Question Cpk for six sigma process is ________ Correct Answer 1.5
Your Answer True/False Question 1.5

Seiso prevents the potential problems by discovering abnormalities while cleaning


your own area. Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question Some steps for stratification are
:Correct Answer Define the problem & identify the stratification variables , Sort
out data into categories & summarise information in each category , Present the
information in graphical form & study, decide if further stratification is
required? Your Answer Define the problem & identify the stratification variables ,
Sort out data into categories & summarise information in each category , Present
the information in graphical form & study, decide if further stratification is
required? True/False Question

Processing cost of a product is mainly decided by conversion process.

Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question Work standards enable management to


minimize variation in :Correct Answer Output , Quality , Cost Your Answer Output ,
Quality , Cost

Multiple Choice Multiple Answer Question Process can be made capable by :Correct
Answer Reducing process variability , Bringing target & average to fall at the
same point , Examine possibility of relaxing specification
Sem – 3rd Techniques for Operations Efficiency 26
Your Answer

Reducing process variability , Bringing target & average to fall at the same point
, Use of less precision machine

Multiple Choice Multiple Answer Question Few steps in construction of Pie chart
are :Correct Answer Express value of each category as percentage of total of all
categories & calculate the degree of angle form by each category by equation
degree = Value of groups/Total value * 360 , Draw the circle & segment the circle
into angles calculated in step one , Colour different segments & enter the
percentage of each category into pie chart Your Answer Express value of each
category as percentage of total of all categories & calculate the degree of angle
form by each category by equation degree = Value of groups/Total value * 360 ,
Draw the circle & segment the circle into angles calculated in step one , Colour
different segments & enter the percentage of each category into pie chart Multiple
Choice Multiple Answer Question As benchmark in Japan seiso activities means
:Correct Answer Everyone, clerk to officer does cleaning his area , No sweeper or
cleaner employees , Every family does cleaning of pavement of their residence Your
Answer Everyone, clerk to officer does cleaning his area , No sweeper or cleaner
employees , Every family does cleaning of pavement of their residence Select The
Blank Question Poka Yoke designed to help operators to know immediately ________
of the defeat called detection type Poka-Yoke. Correct Answer On occurrence Your
Answer Before Occurrence

Select The Blank Question Flow chart helps to dissect a process for better
understanding & ________ of process. Correct Answer Analysis Your Answer Analysis

Multiple Choice Single Answer Question Small groups forming a circle should
consist of :Correct Answer Employees of different department related to the
problem Your Answer Employees of same department

Select The Blank Question Graphs convey a situation more ________ than summary of
data or figures. Correct Answer Effectively & clearly Your Answer Effectively &
clearly

Multiple Choice Single Answer Question Number of Kaizen projects suggested and
implemented is checking point for :-

Sem – 3rd

Techniques for Operations Efficiency

27
Correct Answer Continual Improvement Your Answer Continual Improvement

5th Copy

LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Multiple Answer Question
Quality maintenance & pillar focuses on following production inputs :Correct
Answer Material , Men , Machine Your Answer Material , Men , Machine

Multiple Choice Multiple Answer Question Histograms are useful to :Correct Answer
Measure the current pattern & extent of variation , Assess current conformance to
specification & scope of improvement , Determine whether or not the process is in
the state of control Your Answer Measure the current pattern & extent of variation
, Assess current conformance to specification & scope of improvement , Determine
whether or not the process is in the state of control Multiple Choice Single
Answer Question In problem solving the best alternative is that :Correct Answer
Which best meets the criteria Your Answer Which best meets the criteria

Multiple Choice Single Answer Question "Cause & effect" diagram was developed
by :Correct Answer DR.Kaoru Ishikawa Your Answer DR.Kaoru Ishikawa

Multiple Choice Single Answer Question Identifying key preventive operational


functions and comparing these operational functions within the firm's own division
& branches comes under :Correct Answer Internal benchmarking Your Answer Internal
benchmarking

Select The Blank Question JIT advocates the philosophy at elimination of waste
from system which occurs due to ________. Correct Answer Over Production

Sem – 3rd

Techniques for Operations Efficiency

28
Your Answer

Over Production

Select The Blank Question In scatter diagram "________" relationship is said to


exist when there is positive relationship upto certain level & negative thereafter
or negative relationship upto certain level & positive thereafter. Correct Answer
Curvilinear Your Answer True/False Question Curvilinear

Kanban signals are required when assembly work, subassembly work and manufacturing
at parts is carried out at different locations. Correct Answer True Your Answer
True

Multiple Choice Multiple Answer Question Customers complaints may be segregated by


:Correct Answer Nature of compliant i.e. defective product , Delayed delivery ,
Short/excess quantity Your Answer True/False Question Nature of compliant i.e.
defective product , Delayed delivery , Short/excess quantity

In case of more than one quality characteristics, separate chart is made for each
quality characteristics. Correct Answer True Your Answer True

True/False Question

Safety, hygiene and environment control is one of the pillar of TPM.

Correct Answer True Your Answer True

Multiple Choice Single Answer Question 5-S technique is useful to: Correct Answer
To all places including homes Your Answer To all places including homes

Match The Following Question Reduce time of external setup Convert internal setup
into external setup
Sem – 3rd

Correct Answer Improve work aids positioning method Preparation of tools / dies as
off line activity

Your Answer Improve work aids positioning method Preparation of tools / dies as
off line activity
29

Techniques for Operations Efficiency


Eliminate adjustment Reduce clamping & declamping time

Pre setting of tool Use U-shaped washer

Pre setting of tool Use U-shaped washer

Multiple Choice Single Answer Question The facilitator should be normally :Correct
Answer Senior officer /Shop incharge Your Answer Senior officer /Shop incharge

Match The Following Question

Correct Answer

Your Answer Philosophy of 20% of the activity causes 80% of the effect Philosophy
of "vital few:trivial many" Arranging data according to the descending order of
their frequency of occurrence Magnitude of defects

Parato diagram always indicates Magnitude of defects Parato analysis underlines &
operates on Parato analysis is technique of identifying vital causes by Parato
diagram is a Bar graph with height or value drawn by Philosophy of "vital
few:trivial many" Arranging data according to the descending order of their
frequency of occurrence Arranging data in descending order

Multiple Choice Single Answer Question Quality problem solving tool is used to
:Correct Answer Improve quality Your Answer True/False Question Make work easy

Pie chart is also called as angular diagram.

Correct Answer True Your Answer True

Select The Blank Question In scatter diagram "________" relationship is said to


exist when value of 'y' somewhat decreases as the value of 'x' increases. Correct
Answer Weak negative Your Answer Weak negative

Multiple Choice Single Answer Question From scatter diagram the strength of
relationship between two variables or associated set of data can be inferred from
the examination of the shape of :Correct Answer Cloud Your Answer
Sem – 3rd

Cloud
30

Techniques for Operations Efficiency


Multiple Choice Multiple Answer Question Product benchmarking requires, comparison
of product :Correct Answer Performance , Features , Cost Your Answer Performance ,
Features , Cost

Multiple Choice Multiple Answer Question Steps in construction of scatter


diagram :Correct Answer Collect paired data (X,Y) from two variables who's
relationship is to be studied , Find out max & min values for both X & Y and these
values to scale X & Y axis & plot the paired data , Examine the shape of the cloud
of points & discover type & strength of relationship Your Answer Collect paired
data (X,Y) from two variables who's relationship is to be studied , Find out max &
min values for both X & Y and these values to scale X & Y axis & plot the paired
data , Examine the shape of the cloud of points & discover type & strength of
relationship Multiple Choice Single Answer Question Implication of Quality problem
is:Correct Answer Gap in performance Your Answer Gap in performance

Select The Blank Question Each quality characteristic has permitted variation & is
equal to ________. Correct Answer USL - LSL Your Answer USL - LSL

Select The Blank Question Kaizen is ________ supported process. Correct Answer
Management Your Answer True/False Question Management

The flow charts are prepared to enhance the employees understanding of the process
by indicating interrelationship within the process. Correct Answer True Your
Answer False

True/False Question

Gap analysis for production & dispatches is discussed in monthly meeting.

Correct Answer False Your Answer


Sem – 3rd

False
31

Techniques for Operations Efficiency


Select The Blank Question In scatter diagram "________" relationship is said to
exist when value of 'y' decreases as the value of 'x' increases. Correct Answer
Strong negative Your Answer Strong negative

Select The Blank Question ________ is most difficult 'S' to implement & achieve.
Correct Answer Shitsuke Your Answer True/False Question Shitsuke

Presentation of graphs in pictorial form of data collection are for easy


understanding.

Correct Answer True Your Answer True

Select The Blank Question Graphs convey a situation more ________ than summary of
data or figures. Correct Answer Effectively & clearly Your Answer Effectively &
clearly

Multiple Choice Single Answer Question Errors by armatures is :Correct Answer Lack
of experience Your Answer Lack of experience

Multiple Choice Multiple Answer Question While preparing scatter diagram following
precautions are to be taken :Correct Answer Data should be properly stratified &
should be collected for full range , Scale selected should be right to avoid wrong
conclusions , Data should be free from bias or undue importance Your Answer Data
should be properly stratified & should be collected for full range , Scale
selected should be right to avoid wrong conclusions , Data should be free from
bias or undue importance True/False Question Globalization of trade and industrial
operations have forced Indian companies to become more & more competitive and
customer driven. Correct Answer True Your Answer True

Multiple Choice Multiple Answer


Sem – 3rd Techniques for Operations Efficiency 32
Question

If 'Annual saving in procurement expenses is managing point', then checking points


will be :Correct Answer Price revision , Credit period , Transport expenses Your
Answer Price revision , Credit period , Transport expenses

Multiple Choice Single Answer Question Number of kaizen in Group kaizen categories
are :Correct Answer Two to three per year Your Answer True/False Question Two to
three per year

Flow chart is pictorial representation of the steps in production control.

Correct Answer False Your Answer False

Multiple Choice Single Answer Question It is essential to convey customer's


expectations to :Correct Answer Top Management Your Answer Supervisors & workmen

Multiple Choice Single Answer Question Check sheet is easy to use because it is
:Correct Answer Simplest tool Your Answer Simplest tool

Select The Blank Question Identification of non-value added operations & their
elimination is the first step to eliminate muda of ________. Correct Answer
Processing Your Answer Processing

Select The Blank Question A 'Radar chart' is used to portray ________ strength or
weakness of the activity. Correct Answer Relative Your Answer Relative

Multiple Choice Single Answer Question Pareto's analysis underlines & operates
philosophy of :Correct Answer Vital few = trivial many
Sem – 3rd Techniques for Operations Efficiency 33
Your Answer True/False Question

Vital few = trivial many

In single card kanban system production greater than quantity withdrawn is


permitted.

Correct Answer False Your Answer False

Multiple Choice Multiple Answer Question Benefits of planned maintenance are


:Correct Answer Improved reliability mean time between failures , Improved
maintainability mean time to repair , Improvement in breakdown Your Answer
Improved reliability mean time between failures , Improved maintainability mean
time to repair Multiple Choice Multiple Answer Question Gap analysis & problem
identification is done during converting internal setups into external setups in
the areas like :Correct Answer Equipment , Method , Human Your Answer Equipment ,
Method , Human

Multiple Choice Single Answer Question Some quantity in stock of item, is


desirable if :Correct Answer Manufacturing lead time is more Your Answer
Manufacturing lead time is more

Multiple Choice Single Answer Question Sorting of usable items should be Correct
Answer Planned storage based on frequency of use Your Answer Within visual reach
method

Multiple Choice Multiple Answer Question Benefits of Quality maintenance are


:Correct Answer Reduction in customer quality complaints , Reduction in inspection
time Your Answer Reduction in customer quality complaints , Reduction in
inspection time

th

Copy LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Multiple Choice Multiple Answer Question Advantages of JIT :Correct Answer Reduce
incoming inspection , Reduce inventory , Lower per unit cost Your Answer Reduce
incoming inspection , Reduce inventory , Lower per unit cost Sem – 3rd Techniques
for Operations Efficiency 34
Multiple Choice Multiple Answer Question Benefits from the standardized containers
are Correct Answer Minimization of transit damages , Ease in verification of
quantity of parts , Automatic signal to supplier to replenish stock Your Answer
Minimization of transit damages , Ease in verification of quantity of parts ,
Automatic signal to supplier to replenish stock Multiple Choice Multiple Answer
Question Benefits from SMED are :Correct Answer Reduce work in process , Better
average daily production , Increase capacity Your Answer Reduce work in process ,
Increase capacity Multiple Choice Single Answer Question Competitive benchmarking
involves identifying key competitive product, services or processes & comparing
with those of :Correct Answer Main competitor Your Answer Main competitor Multiple
Choice Multiple Answer Question Benefits of stratification are :Correct Answer It
helps to separate data into groups so that you can draw connect & meaningful
inference , It helps to diagnose & localize problem , It helps to identify the
influencing factors Your Answer It helps to separate data into groups so that you
can draw connect & meaningful inference , It helps to diagnose & localize
problem , Finding out different reasons Multiple Choice Multiple Answer Question
Quality maintenance & pillar focuses on following production inputs :Correct
Answer Men , Machine , Material Your Answer Men , Machine , Management Multiple
Choice Single Answer Question The success indicators in quality, cost, delivery &
product development are :Correct Answer Managing points Your Answer Accountability
Multiple Choice Multiple Answer Question Steps in setup time reduction are
:Correct Answer Team formation , Training , Recoding of activities on multiple
activity charts Your Answer Team formation , Recoding of activities on multiple
activity charts , Convert external setups in to internal setups Multiple Choice
Multiple Answer Question POM essentially consists of :Correct Answer Time
management , Team participation and performance , Moral boosting Your Answer Time
management , Team participation and performance , Cost Management Multiple Choice
Single Answer Question Activity under quality management is :Correct Answer Use
team approach to track down root causes of the problem Your Answer Maintenance of
equipment condition by eliminating lubricant leakage. True/False Question Every
department should make their own rules of standardization. Correct Answer False
Your Answer True Multiple Choice Multiple Answer Sem – 3rd Techniques for
Operations Efficiency 35
Question Histogram is an important diagnostic tool. Analysis of the histogram
gives :Correct Answer It shows cause which affects the process , An idea of what
is happening to the process , Whether the process is capable of meeting process or
not i.e. around correct average & within specific limits Your Answer It shows
cause which affects the process , An idea of what is happening to the process ,
Whether the process is capable of meeting process or not i.e. around correct
average & within specific limits Match The Following Question Correct Answer

Your Answer Turnover employee Sales of the months

Productivity performance measurement Financial performance measurement Customer


satisfaction measurement period

Sales of the months Cash saving per department Customer complaints per period
Customer complaints per

Staff attitude measurement Employee satisfaction index Employee satisfaction index

Multiple Choice Single Answer Question TPM helps to reduce down time due
to:Correct Answer Breakdown of machine Your Answer Breakdown of machine Multiple
Choice Single Answer Question Kaizen emphasizes :Correct Answer Implementation of
ideas Your Answer Collection of ideas Select The Blank Question Create as many
________ system as possible for better Seiketsu. Correct Answer Visual control
Your Answer Visual control True/False Question Inadequate maintenance of machine
leads to muda of defects Correct Answer True Your Answer False Select The Blank
Question The shape of histogram can provide a clue about the ________ of the lot.
Correct Answer Quality Your Answer Distribution Multiple Choice Single Answer
Question Customer's return is an indicators of the MUDA of :Correct Answer Defect
Your Answer Defect Multiple Choice Single Answer Question In bar graph the
interval (gap) between the bars is :Correct Answer Equal Your Answer Symmetrical
True/False Question Sem – 3rd

Inspection is poor method of assuring 100% quality. Techniques for Operations


Efficiency 36
Correct Answer Your Answer

True False

True/False Question A radar chart is combination of a circle & line graph Correct
Answer True Your Answer True Multiple Choice Single Answer Question A workshop is
to be treated as :Correct Answer Place where one's creativity can be applied Your
Answer Place where one's creativity can be applied True/False Question Customer
wise outstanding is discussed in daily work management meeting by operations head.
Correct Answer False Your Answer True True/False Question Number of operation can
change according to production requirement in U-Line arrangement. Correct Answer
False Your Answer True True/False Question Automation can correct the basic faults
of a improper setup process. Correct Answer False Your Answer True Select The
Blank Question Cp for six sigma process is ________ Correct Answer 2 Your Answer
1.66 Select The Blank Question Range ( R ) is obtained as the difference between
the highest and ________ measurement of a sample. Correct Answer Lowest Your
Answer Second highest Select The Blank Question ________is an important step
toward successful JIT purchasing. Correct Answer JIT Contract Your Answer JIT
Contract True/False Question U-Line layout is better than straight lime layout.
Correct Answer True Your Answer True Multiple Choice Single Answer Question TQM
applicable to :Correct Answer Marketing, design & manufacturing Your Answer
Quality Control department Select The Blank Question Bar graph is display of data
that facilitates ________ of quality. Correct Answer Comparison Sem – 3rd
Techniques for Operations Efficiency 37
Your Answer

Performance

Multiple Choice Single Answer Question Production kanban is presented by :Correct


Answer P-kanban Your Answer R-kanban Multiple Choice Single Answer Question Check
sheet are also used as :Correct Answer Data gathering & interpretation tool Your
Answer Cause finding & effect finding tool Select The Blank Question Japanese
believe that when they are ________ they are cleaning there minds too. Correct
Answer Cleaning Your Answer Repairing machines Select The Blank Question Poka-Yoke
devices under category use ________ to distinguish between similar parts which may
be assembled in wrong position. Correct Answer Color coding Your Answer Counting
device Select The Blank Question Shitsuke means ________ all the previous 4-S
throughout the month/year. Correct Answer Sustaining Your Answer Implementing
Multiple Choice Multiple Answer Question Types of meetings held in DWM are
:Correct Answer Daily PDCA meeting , Weekly PDCA meeting , Monthly PDCA meeting
Your Answer Weekly PDCA meeting , Monthly PDCA meeting , Yearly PDCA meeting
True/False Question By TPM, consumption of electrical energy can be reduced.
Correct Answer True Your Answer True Multiple Choice Multiple Answer Question
According to Seiketsu Standardization means :Correct Answer To develop easy to
follow standards , Evolve standard operating procedure , Better visual management
Your Answer To develop easy to follow standards , Evolve standard operating
procedure , Reduction of wastage True/False Question Flow chart helps to stop an
old process. Correct Answer False Your Answer True Multiple Choice Multiple Answer
Question Training related to Quality includes:Correct Answer Quality measures ,
Quality failure Your Answer Quality measures , Quality failure , Goal of business
Multiple Choice Single Answer Question Total area under the normal curve is
Correct Answer Unity Sem – 3rd Techniques for Operations Efficiency 38
Your Answer

Six

Multiple Choice Multiple Answer Question Cpk = Correct Answer (x - USL)/3 sigma ,
(x - LSL)/3 sigma Your Answer (x - USL)/6 sigma Select The Blank Question A
histogram is a graphical display of distribution of measurements & reveals the
amounts of ________ within the process. Correct Answer Variation Your Answer
Percentage defects Match The Following Question Correct Answer

Your Answer To eliminate MUDA of over

Value analysis / value engineering To eliminate MUDA of processing production SMED


To eliminate MUDA of over production VMI ( Vendor Management Inventory) system

To eliminate MUDA of defect To eliminate MUDA of stock To eliminate MUDA of stock


To eliminate MUDA of processing

Flow / string diagramTo eliminate MUDA of transport

Select The Blank Question A 'Radar chart' is used to portray ________ strength or
weakness of the activity. Correct Answer Relative Your Answer Comparative

-----------------------------------------------------------LIST OF ATTEMPTED
QUESTIONS AND ANSWERS True/False Question Performance benchmarking does not
involves comparison of financial ratios at the aggregate level. Correct Answer
False Your Answer False Multiple Choice Multiple Answer Question Few steps to
construct a flow chart are :Correct Answer Decide on the objective of flowchart &
define boundaries of the process , Identify steps in the process & construct a
draft of the flowchart , Review the draft & connect the changes as per review &
name it & put the data & use it as 'Record' Your Answer Decide on the objective of
flowchart & define boundaries of the process , Identify steps in the process &
construct a draft of the flowchart , Review the draft & connect the changes as per
review & name it & put the data & use it as 'Record' Select The Blank Question In
PDCA cycle for benchmarking 'Identification of performance gap' is done in
________. Correct Answer Checking Your Answer Checking Select The Blank Sem – 3rd
Techniques for Operations Efficiency 39
Question 5 S audit result is discussed in ________ meeting. Correct Answer Monthly
Your Answer Shift beginning Select The Blank Question In scatter diagram
"________" relationship is said to exist when value of 'y' decreases as the value
of 'x' increases. Correct Answer Strong negative Your Answer Strong negative
Select The Blank Question Kaizen projects are managed by ________ Correct Answer
Cross functional team Your Answer Management Multiple Choice Single Answer
Question Poka-yoke for employee not performing work as per established method
is :Correct Answer Implement work standard Your Answer Implement work standard
Multiple Choice Multiple Answer Question Typical examples of process benchmark are
:Correct Answer Procurement procedures , Budgeting , Recruitment Your Answer
Procurement procedures , Budgeting , Recruitment Multiple Choice Multiple Answer
Question What are the steps in deciding the benchmarking partner? Correct Answer
Decide level of benchmarking , List down a few prospective candidates of
partnership , Collect information of short listed partners Your Answer Decide
level of benchmarking , Collect information of short listed partners Multiple
Choice Single Answer Question Errors by armatures is :Correct Answer Lack of
experience Your Answer Absent mindedness True/False Question Control chart is also
called as run-chart. Correct Answer True Your Answer True Match The Following
Question Correct Answer Your Answer Use U-shaped washer Use U-shaped washer
Improve work aids positioning Preparation of

Reduce clamping & declamping time Reduce time of external setup method

Improve work aids positioning method

Convert internal setup into external setup Preparation of tools / dies as off line
activity tools / dies as off line activity Eliminate adjustmentPre setting of tool
Pre setting of tool

Multiple Choice Single Answer Question Muda of defect is very serious in case
of:Correct Answer High speed automatic machines Sem – 3rd Techniques for
Operations Efficiency 40
Your Answer

High speed automatic machines

Multiple Choice Multiple Answer Question To reduce clamping & declamping time,
following actions are desirable :Correct Answer Standardize clamping bolts /
screws , Cut off unnecessary threads , Use quick clamping device Your Answer
Standardize clamping bolts / screws , Cut off unnecessary threads , Use quick
clamping device Multiple Choice Single Answer Question Requirement of more
machines, is an example of :Correct Answer Muda of overproduction Your Answer Muda
of waiting Multiple Choice Single Answer Question In India quality circle was
first launched by :Correct Answer Hyderabad unit of BHEL Your Answer Hyderabad
unit of BHEL Multiple Choice Multiple Answer Question 3M' is world class
benchmarking ' candidates in the field of :Correct Answer Product development ,
Technology transfer , Environmental Management Your Answer Product development ,
Technology transfer , Environmental Management Multiple Choice Single Answer
Question Responsibility for Quality should rest on:Correct Answer Who produce the
product Your Answer Quality control department True/False Question Increase in
defect rate is an example of 'Deviation from an established norms' Correct Answer
True Your Answer True Select The Blank Question ________ are implemented for
defect detection & prevention. Correct Answer Poka-Yokes Your Answer Poka-Yokes
Multiple Choice Single Answer Question Quality problem solving tool is used to
:Correct Answer Improve quality Your Answer Improve quality Multiple Choice Single
Answer Question Implication of Quality problem is:Correct Answer Gap in
performance Your Answer Lower efficiency True/False Question Presentation of
graphs in pictorial form of data collection are for easy understanding. Correct
Answer True Your Answer True Select The Blank Question ________ waste is probably
the biggest waste in most of the organizations. Correct Answer Time Your Answer
Labor Sem – 3rd Techniques for Operations Efficiency 41
True/False Question Globalization of trade and industrial operations have forced
Indian companies to become more & more competitive and customer driven. Correct
Answer True Your Answer True True/False Question TQM improves the quality by
improving processes. Correct Answer True Your Answer True Multiple Choice Multiple
Answer Question An erratic patterns falling above & below the control limits
indicates :Correct Answer Poorly trained operators , Defect in materials ,
Frequent adjustment of machines Your Answer Defect in materials , Frequent
adjustment of machines , Poorly trained operators Multiple Choice Single Answer
Question Defects per million for the process at six sigma level are :Correct
Answer 3.4 Your Answer 6210 Multiple Choice Single Answer Question To provide
flexibility to supervisors in allocation of task, JIT emphasizes :Correct Answer
Multiskilled operators Your Answer Multiskilled operators Multiple Choice Single
Answer Question To maintain smoothness in production :Correct Answer Elimination
of buffer stock is recommended Your Answer Maintenance of buffer stock is
recommended. Select The Blank Question ________ should be used to exercise control
on the process. Correct Answer Control chart Your Answer Latest checking
instruments Match The Following Question Correct Answer

Your Answer

Ideally the histogram will have a bell shape Tapering away on the both sides from
average value Tapering away on the both sides from average value Histogram is a
graphical display of distribution of measurements and Reveals the amount of
variation within the process Reveals the amount of variation within the process
Histogram is a diagrammatic presentation of frequency distribution of a
characteristics The frequency distribution of a characteristics The

The shape of histogram can Provide a clue about the quality of the lot Provide a
clue about the quality of the lot True/False Question In single card kanban system
production greater than quantity withdrawn is permitted. Correct Answer False Your
Answer False Sem – 3rd Techniques for Operations Efficiency 42
True/False Question Flow chart are drawn to document a process charting the tasks
performed & the sequence in which tasks are performed. Correct Answer True Your
Answer True Select The Blank Question Cpk for six sigma process is ________
Correct Answer 1.5 Your Answer 1.5 True/False Question Seiso prevents the
potential problems by discovering abnormalities while cleaning your own area.
Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Some
steps for stratification are :Correct Answer Define the problem & identify the
stratification variables , Sort out & summarise information in each category ,
Present the information in graphical form & further stratification is required?
Your Answer Define the problem & identify the stratification variables , Sort out
& summarise information in each category , Present the information in graphical
form & further stratification is required? True/False Question Processing cost of
a product is mainly decided by conversion process. Correct Answer True Your Answer
True Multiple Choice Multiple Answer Question Work standards enable management to
minimize variation in :Correct Answer Output , Quality , Cost Your Answer Output ,
Quality , Cost Multiple Choice Multiple Answer Question Process can be made
capable by :Correct Answer Reducing process variability , Bringing target &
average to fall at the same point , Examine possibility of relaxing specification
Your Answer Reducing process variability , Bringing target & average to fall at
the same point , Use of less precision machine Multiple Choice Multiple Answer
Question Few steps in construction of Pie chart are :Correct Answer Express value
of each category as percentage of total of all categories & calculate the degree
of angle form by each category by equation degree = Value of groups/Total value *
360 , Draw the circle & segment the circle into angles calculated in step one ,
Colour different segments & enter the percentage of each category into pie chart
Your Answer Express value of each category as percentage of total of all
categories & calculate the degree of angle form by each category by equation
degree = Value of groups/Total value * 360 , Draw the circle & segment the circle
into angles calculated in step one , Colour different segments & enter the
percentage of each category into pie chart Multiple Choice Multiple Answer
Question As benchmark in Japan seiso activities means :Correct Answer Everyone,
clerk to officer does cleaning his area , No sweeper or cleaner employees , Every
family does cleaning of pavement of their residence Sem – 3rd Techniques for
Operations Efficiency 43

data into categories study, decide if data into categories study, decide if
Your Answer Everyone, clerk to officer does cleaning his area , No sweeper or
cleaner employees , Every family does cleaning of pavement of their residence
Select The Blank Question Poka Yoke designed to help operators to know immediately
________ of the defeat called detection type Poka-Yoke. Correct Answer On
occurrence Your Answer Before Occurrence Select The Blank Question Flow chart
helps to dissect a process for better understanding & ________ of process. Correct
Answer Analysis Your Answer Analysis Multiple Choice Single Answer Question Small
groups forming a circle should consist of :Correct Answer Employees of different
department related to the problem Your Answer Employees of same department Select
The Blank Question Graphs convey a situation more ________ than summary of data or
figures. Correct Answer Effectively & clearly Your Answer Effectively & clearly
Multiple Choice Single Answer Question Number of Kaizen projects suggested and
implemented is checking point for :Correct Answer Continual Improvement Your
Answer Continual Improvement
-------------------------------------------------------------------LIST OF
ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Multiple Answer Question Quality
maintenance & pillar focuses on following production inputs :Correct Answer
Material , Men , Machine Your Answer Material , Men , Machine Multiple Choice
Multiple Answer Question Histograms are useful to :Correct Answer Measure the
current pattern & extent specification & scope of improvement , Determine whether
Your Answer Measure the current pattern & extent specification & scope of
improvement , Determine whether

of variation , Assess current conformance to or not the process is in the state of


control of variation , Assess current conformance to or not the process is in the
state of control

Multiple Choice Single Answer Question In problem solving the best alternative is
that :Correct Answer Which best meets the criteria Your Answer Which best meets
the criteria Multiple Choice Single Answer Question "Cause & effect" diagram was
developed by :Correct Answer DR.Kaoru Ishikawa Your Answer DR.Kaoru Ishikawa
Multiple Choice Single Answer Sem – 3rd Techniques for Operations Efficiency 44
Question Identifying key preventive operational functions and comparing these
operational functions within the firm's own division & branches comes under
:Correct Answer Internal benchmarking Your Answer Internal benchmarking Select The
Blank Question JIT advocates the philosophy at elimination of waste from system
which occurs due to ________. Correct Answer Over Production Your Answer Over
Production Select The Blank Question In scatter diagram "________" relationship is
said to exist when there is positive relationship upto certain level & negative
thereafter or negative relationship upto certain level & positive thereafter.
Correct Answer Curvilinear Your Answer Curvilinear True/False Question Kanban
signals are required when assembly work, subassembly work and manufacturing at
parts is carried out at different locations. Correct Answer True Your Answer True
Multiple Choice Multiple Answer Question Customers complaints may be segregated by
:Correct Answer Nature of compliant i.e. defective product , Delayed delivery ,
Short/excess quantity Your Answer Nature of compliant i.e. defective product ,
Delayed delivery , Short/excess quantity True/False Question In case of more than
one quality characteristics, separate chart is made for each quality
characteristics. Correct Answer True Your Answer True True/False Question Safety,
hygiene and environment control is one of the pillar of TPM. Correct Answer True
Your Answer True Multiple Choice Single Answer Question 5-S technique is useful
to: Correct Answer To all places including homes Your Answer To all places
including homes Match The Following Question Correct Answer Reduce time of
external setup method

Your Answer Improve work aids positioning method Improve work aids positioning

Convert internal setup into external setup Preparation of tools / dies as off line
activity tools / dies as off line activity Eliminate adjustmentPre setting of tool
Reduce clamping & declamping time Pre setting of tool Use U-shaped washer

Preparation of

Use U-shaped washer

Sem – 3rd

Techniques for Operations Efficiency

45
Multiple Choice Single Answer Question The facilitator should be normally :Correct
Answer Senior officer /Shop incharge Your Answer Senior officer /Shop incharge
Match The Following Question Correct Answer Parato diagram always indicates the
effect Your Answer Magnitude of defects Philosophy of 20% of the activity causes
80% of Philosophy of "vital few:trivial many" Philosophy of "vital

Parato analysis underlines & operates on few:trivial many"

Parato analysis is technique of identifying vital causes byArranging data


according to the descending order of their frequency of occurrence Arranging data
according to the descending order of their frequency of occurrence Parato diagram
is a Bar graph with height or value drawn by Magnitude of defects Arranging data
in descending order

Multiple Choice Single Answer Question Quality problem solving tool is used to
:Correct Answer Improve quality Your Answer Make work easy True/False Question Pie
chart is also called as angular diagram. Correct Answer True Your Answer True
Select The Blank Question In scatter diagram "________" relationship is said to
exist when value of 'y' somewhat decreases as the value of 'x' increases. Correct
Answer Weak negative Your Answer Weak negative Multiple Choice Single Answer
Question From scatter diagram the strength of relationship between two variables
or associated set of data can be inferred from the examination of the shape of :
Correct Answer Cloud Your Answer Cloud Multiple Choice Multiple Answer Question
Product benchmarking requires, comparison of product :Correct Answer Performance ,
Features , Cost Your Answer Performance , Features , Cost Multiple Choice Multiple
Answer Question Steps in construction of scatter diagram :Correct Answer Collect
paired data (X,Y) from two variables who's relationship is to be studied , Find
out max & min values for both X & Y and these values to scale X & Y axis & plot
the paired data , Examine the shape of the cloud of points & discover type &
strength of relationship Your Answer Collect paired data (X,Y) from two variables
who's relationship is to be studied , Find out max & min values for both X & Y and
these values to scale X & Y axis & plot the paired data , Examine the shape of the
cloud of points & discover type & strength of relationship Sem – 3rd Techniques
for Operations Efficiency 46
Multiple Choice Single Answer Question Implication of Quality problem is:Correct
Answer Gap in performance Your Answer Gap in performance Select The Blank Question
Each quality characteristic has permitted variation & is equal to ________.
Correct Answer USL - LSL Your Answer USL - LSL Select The Blank Question Kaizen is
________ supported process. Correct Answer Management Your Answer Management
True/False Question The flow charts are prepared to enhance the employees
understanding of the process by indicating interrelationship within the process.
Correct Answer True Your Answer False True/False Question Gap analysis for
production & dispatches is discussed in monthly meeting. Correct Answer False Your
Answer False Select The Blank Question In scatter diagram "________" relationship
is said to exist when value of 'y' decreases as the value of 'x' increases.
Correct Answer Strong negative Your Answer Strong negative Select The Blank
Question ________ is most difficult 'S' to implement & achieve. Correct Answer
Shitsuke Your Answer Shitsuke True/False Question Presentation of graphs in
pictorial form of data collection are for easy understanding. Correct Answer True
Your Answer True Select The Blank Question Graphs convey a situation more ________
than summary of data or figures. Correct Answer Effectively & clearly Your Answer
Effectively & clearly Multiple Choice Single Answer Question Errors by armatures
is :Correct Answer Lack of experience Your Answer Lack of experience Multiple
Choice Multiple Answer Question While preparing scatter diagram following
precautions are to be taken :Correct Answer Data should be properly stratified &
should be collected for full range , Scale selected should be right to avoid wrong
conclusions , Data should be free from bias or undue importance Your Answer Data
should be properly stratified & should be collected for full range , Scale
selected should be right to avoid wrong conclusions , Data should be free from
bias or undue importance Sem – 3rd Techniques for Operations Efficiency 47
True/False Question Globalization of trade and industrial operations have forced
Indian companies to become more & more competitive and customer driven. Correct
Answer True Your Answer True Multiple Choice Multiple Answer Question If 'Annual
saving in procurement expenses is managing point', then checking points will be
:Correct Answer Price revision , Credit period , Transport expenses Your Answer
Price revision , Credit period , Transport expenses Multiple Choice Single Answer
Question Number of kaizen in Group kaizen categories are :Correct Answer Two to
three per year Your Answer Two to three per year True/False Question Flow chart is
pictorial representation of the steps in production control. Correct Answer False
Your Answer False Multiple Choice Single Answer Question It is essential to convey
customer's expectations to :Correct Answer Top Management Your Answer Supervisors
& workmen Multiple Choice Single Answer Question Check sheet is easy to use
because it is :Correct Answer Simplest tool Your Answer Simplest tool Select The
Blank Question Identification of non-value added operations & their elimination is
the first step to eliminate muda of ________. Correct Answer Processing Your
Answer Processing Select The Blank Question A 'Radar chart' is used to portray
________ strength or weakness of the activity. Correct Answer Relative Your Answer
Relative Multiple Choice Single Answer Question Pareto's analysis underlines &
operates philosophy of :Correct Answer Vital few = trivial many Your Answer Vital
few = trivial many True/False Question In single card kanban system production
greater than quantity withdrawn is permitted. Correct Answer False Your Answer
False Multiple Choice Multiple Answer Question Benefits of planned maintenance are
:Correct Answer Improved reliability mean time between failures , Improved
maintainability mean time to repair , Improvement in breakdown Sem – 3rd
Techniques for Operations Efficiency 48
Your Answer to repair

Improved reliability mean time between failures , Improved maintainability mean


time

Multiple Choice Multiple Answer Question Gap analysis & problem identification is
done during converting internal setups into external setups in the areas like
:Correct Answer Equipment , Method , Human Your Answer Equipment , Method , Human
Multiple Choice Single Answer Question Some quantity in stock of item, is
desirable if :Correct Answer Manufacturing lead time is more Your Answer
Manufacturing lead time is more Multiple Choice Single Answer Question Sorting of
usable items should be Correct Answer Planned storage based on frequency of use
Your Answer Within visual reach method Multiple Choice Multiple Answer Question
Benefits of Quality maintenance are :Correct Answer Reduction in customer quality
complaints , Reduction in inspection time Your Answer Reduction in customer
quality complaints , Reduction in inspection time 6th Copy

Sem – 3rd

Techniques for Operations Efficiency

49
1) What are the basics steps in the problem solving process? Explain them briefly.
Ans: INTRODUCTION: Systematic problem solving provides a structured approach to
problem solving. Depending upon the nature of problem (i.e. maintenance or
improvement problem), some steps may be different. SOLVING A MAINTENANCE PROBLEM:
Maintenance problems as mentioned earlier, surface when the status quo is
distributed and decision make needs to recommend/take measures to restore and
maintain the status quo. Fig: Steps to solve a maintenance problem.
Identify a maintenance problem

Collect data on “causes”

Perform Pareto Analysis

Identify root causes

Evolve alternatives & select (Brain storming)

Implement best alternative

Monitor effect

Is the problem resolved?

No

End (a) Diagnose (define) the problem: Sound diagnosis is the crucial step in the
problem solving process. Defining the problem sets the boundaries for that
follows. Decision maker, like a doctor, must take into account all symptoms before
prescribing the medicines (i.e. recommending the decision). Peter Drucker rightly
states, “The books and articles on leadership are full of advice on how to make
fast, forceful and useful decisions, but there is no more foolish and no more time
wasting advice than to decide quickly what a problem really is. Defining the
problem in most instances is a time-consuming task, but it is time well spent.”
Sound diagnosis requires (i) (ii) (iii) Measurement of the gap between the desired
performance and the actual performance. Identification of the root cause for the
gap. Identification of the restraints in the decision making process.

(b) Secure and analyse pertinent facts: Once the problem has been diagnosed
(defined), the next step is to collect data. Data collection implies collecting
background material, pertinent facts, decision taken in the past and their
outcome, previous solutions to similar problems etc. General rules are: (i) (ii)
(iii) The information should be collected from the most reliable source. All
relevant facts, regardless of how disorganized or unrelated they seem at the time
of data gathering, should be recorded. The information should be subjected to
checks and cross checks. The conflicting data must be resolved. The temptation to
accept first response to inquiries should be avoided. The facts wherever possible
should be supported by tangible evidence in the form of copies of the appropriate
documents. Facts when cannot be supported by documentary evidence (i.e. facts
which are bases on opinion of the individuals) should carry the names of the
contributors so that they (individuals) can be contacted later if required.

(iv)

Facts are next analysed to establish: (i) (ii) (iii) The length of time to which
the decision should apply. Effect of the decision on other functional areas.
Qualitative considerations to take overall view of the business.

(c) Develop alternative solutions: This step concerns looking for the possible
solutions and listing them down. Most common sources of collecting and listing of
alternatives include experience, superiors, juniors, consultants, research,
creativity, brain storming, critical examination, literature etc. It is also the
most important step and therefore good amount of time, effort and money should be
spent /invested to get good alternative solutions.
Generally, for every problem, alternative solutions exist and efforts need to put
to unearth these alternatives. Usually, a brain storming or interaction session
with those, concerned with the problem can highlight several alternatives. For
example, the company was considering purchase of a CNC machine. The general
manager held a series of brain storming session of his engineers and following
alternatives got identified: (a) continue to make the part by present method, or
(b) buy the proposed CNC machine, or (c) buy a machine other than the proposed
one, or (d) improvise the current method of making part (e.g retrofitting the
existing machine improves tooling and gauging method etc.), or (e) subcontract CNC
– compatible operations to a good quality vendor, or (f) discontinue manufacturing
the part at company’s own plant and buy the part from an outside source. After
evaluating all the alternatives for their merits and demerits, the general manager
opted for alternatives ‘d’, ‘e’ and ‘f’ and got the best results. (d) Evaluate
alternatives: Once all the alternative solutions have been enumerated, they are
next evaluated. This is usually done by testing each alternative against a set of
objectives or specified criteria which the solution must meet. The steps involved
are: (i) Each alternative is analysed to see whether or not it meets the “must”
objectives. An alternative which does not meet the “must” objective is immediately
removed from further study. Alternatives which meet the “must” objectives are next
checked for “want” objectives and those which are good in terms of “want”
objectives are examined for adverse consequences. Since each alternative usually
entails some risk, the decision maker next assesses the risk, the probability of
risk, the probability or risk, and /or seriousness of the risk. Every attempt is
made to eliminate or minimize risk (or disadvantages). T chart analysis is usually
helpful. Alternatives are next weighed for their effectiveness by identifying
their long term and short term consequences. The advantages of the alternatives
are quantified in terms of common denominator, usually the money.

(ii)

(iii) (iv)

(e) Select the best alternative:


The alternative cleared at the evaluation stage are ranked according to their
worth. Final selection is then made of the alternative which provides the maximum
advantages while entailing acceptance risk (i.e. the alternative that best meets
the solution criteria is selected) (f) Implement the selected decision: Once the
final choice has been made the next step is to implement the decision and follow
up for verification of the consequences (or effect of the decision) Though the
steps mentioned above are sequential and separate but usually there is recycling
among the steps. For example, while trying to evaluate alternatives, the decision
maker may have to ho back to data collection step if he finds that he does not
have all the information. STEPS FOR SOLVING AN IMPROVEMENT PROBLEM: The Japanese
have provided a structured methodology for solving “improvement” problem. The
methodology is also known as QC story and it comprises of the following six steps
based on famous Deming Plan-Do-Check-Act (PDCA) cycle.

Fig: Steps to solve an improvement problem


Define improvement problem

Measure current status

Decide on desired level

Find gap in performance Set Target

Prepare action plan (counter measure) Implement counter measure Measure /analyse
achievement

Plan (P)

Do (D)

Check (C)

No

Satisfactory performance?

Yes Stabilize/standardize (SDCA)

New target No Maintain status quo End

Yes
2. (a) What is “Cause and effect” diagram? How is it useful in analyzing a
problem? How is it constructed? Ans: INTRODUCTION: Every organization has
contributory causes. The causes need to be identified to eliminate problems or
minimize the effect of the problems. All causes including probable causes (i.e.
which have not occurred earlier) should be identified so that preventive action
can be taken (After all, prevention is better than cure) After the causes have
been identified, they should be put into a systematic form that facilitates
presentation and analysis. Cause and effect diagram is also called as “Ishikawa
Diagram” or a fishbone diagram (due to its shape) – an effective tool for
diagnosis to a problem – was developed by Dr. Kaoru Ishikawa, a professor of Tokyo
University. The diagram lists out in a classified and systematic manner all causes
which are responsible for the problem (called effect). The diagram consists of a
main line to represent the actual problem and few lines to represent the major
causes – materials, men, methods and machines – and horizontal or slanting arrows
to represent sub-causes und relying each main cause. Procedure: Step1 : Specify
the problem to be solved For eg: (i) Accidents (ii) Process defectives (iii)
Employer – employee relations (iv) Delayed delivery (v) Defective bills (vi)
Labour efficiency Step2: Brain storm to find all possible causes of the problem.
Step3: Organize/ arrange these causes in few major themes (i.e. rational
categories) Step4: Construct a cause and effect diagram that accurately displays
the relationship of all data in each category. Steps in the construction of the
diagram are as follows: (a) Draw a box on the far right hand side of a large sheet
of paper and write inside the box the description of the problem to be solved.
Also draw a thick arrow that points to the box and look up on this as a main trunk
of a tree. Problem
(b) Enter the titles of the categories (also called themes) above and below the
horizontal line and connect them to horizontal line by vertical or standing
arrows. Think of these as branches of the main truck of the tree. Man Machine
Problem Method Materials

(c) Enter the detailed cause data for each category / theme by arrows meeting the
horizontal or slanting lines (i.e. lines representing the main theme). Look upon
these as limbs or twigs of the branches.

Man
Cause A Cause C Cause B Cause D Cause B

Machine
Cause A Cause C

Problem
Cause B Cause A Cause C Cause A Cause C Cause B Cause D

Method

Materials

(d) Review diagram drawn above to ensure that no cause has been missed.
A cross function team constituted to study problem of employees’ poor morale have
conducted on following probable causes. Draw a “cause and effect” diagram from the
given data… Ans: HIRING
Poor selection Poor Management selection Incomplete job description

REWARD/RECOGNITION
Poor Management selection Low pay level Wage differentials

Recruiting errors

Poor benefits Favoritism

EMPLOYEE
Lack of discipline methods Faulty working assignment Lack of communication Unclear
company goals Public reprimands Excessive Criticism Improper management training
Bad Lighting Noise Temperature Long working hours

MANAGEMENT

WORKING CONDITIONS
3. a) What is Pie-Chart? How is it constructed? Ans: INTRODUCTION: Pie chart is
also called an angular diagram. It is the graph of percentage breakdown of data.
Steps in Construction of a PIE CHART: i. ii. Express value of each category of
component group as a percentage of total of all categories or components or
groups. Calculate degree of the angle formed by each category/component/group as
under Degree of particular category iii. iv. v. vi. Value of the group X 360 Total
Value Draw a circle of a suitable diameter (say diameter of 3”) Segment the circle
into angles calculated in step 2 with the help of a protractor Shade or color
different segments suitable to make distinction between different categories.
Enter the percentage of each category in to the pie chart. =

b) Draw a Pie Chart to represent the following population in a village. Males 2000
Sol: S.No 1. 2. 3. 4. Gender Males Females Girls Boys Total Population 2000 1800
4200 2000 10000 Population % 20% 18% 42% 20% 100% Degree 72o o 64.8 151.2 o o 72
Females 1800 Girls 4200 Boys 2000 Total 10000
POPULATION

Boys 20% Girls 42%

Males 20% Females 18%

Males

Females

Girls

Boys

4. a) What is Pareto’s analysis? How is it used for problem solving? Ans:


Introduction: Every problem is the result of few causes and all causes are not
equally important. Some causes are more significant than others. Pareto’s analysis
underlines and operates his philosophy of “vital few: trivial many”. It is a
technique of identifying vital causes by arranging the data according to the
descending order of their frequency of occurrence. Pareto’s diagram is the outcome
of the study conducted by Vilfredo Pareto to study the phenomenon of wealth in his
country. Pareto observed that in his native country 80% of the wealth was held by
20% of the population. He eventually realized that he had discovered a universal
law – around 20% of the activity causes 80% of the effect. For Example:  80% to
90% of the Italy’s wealth lay in the hands of 10% to 20% of the population.  80%
of the accidents occur on 20% of the roads (i.e. some roads are more dangerous
than others)  80% of the shopping that takes place is done in 20% of the time of
the store are open.(i.e. people try to shop at the same time).  80% of the
absenteeism in a company is generally on account of 20% of the work force.  20%
of the machines are responsible for 80% of the total down time.  20% of the end
products generate 80% of sales revenue.  20% of the clerks make 80% of the
clerical errors.  20% of the employees create 80% of the troubles.
 20% of the customers are responsible for 80% of the bad debts.  20% of the
total items in the stock account for 80% of the annual expenditure on materials.
U.S Economist M.C. Lorenz presented this lop sided distribution in the form of
theoretical curve, called Lorenz’s curve. Dr. J. M. Juran observed similar
phenomenon in many other fields including quality. He names this phenomenon as
Pareto Analysis in honor of the originator of the concept. We need to follow few
steps in order to solve the problems using Pareto’s Chart. They are listed as
follows: 1) Select the problem and identify causes into a handful of categories.
For example, for a problem of “late coming to works”, possible categories of
causes may be heavy traffic oversleeping, sickness, vehicle problem, family
problem etc. 2) Select the standard unit for measurement (e.g. frequency, cost,
sales etc.) 3) Select the time period over which data will be collected (e.g. 8
hours, 5 days, 2 weeks, etc.) 4) Collect necessary data on each category and
summarize results. It is generally convenient to create a three-column-table
having heading as “error category”. “frequency (or cost)”, and “percentage of
total”. This information can be directly taken from the check sheet. 5) Rearrange
the data in the descending order of the frequency or cost. 6) Organize the
Pareto’s chart (a) Draw two vertical axis, one on either side of a horizontal side
axis (leaving enough space on the horizontal axis to list the problem categories).
Mark the frequency of occurrence of the problem along left vertical axis and
percentage along right vertical axis. (b) Divide the horizontal axis into
intervals equal to the number of categories. (c) List down the categories from
left to right in their order of decreasing frequency or cost. (d) Construct a bar
or rectangle above each category with height equal to frequency or cost. 7) Draw
the cumulative line /curve (Pareto’s curve) by plotting each point at the right
hand corner of each bar and them connecting these points. 8) Write all necessary
information concerning the diagram.
b) Shrivastive, an administrative officer, working with Dattatreya Chemicals Ltd.
has been receiving frequent complaints from internal customers regarding late and
wrong receipt of mail delivered by his department. In order to correct the
problem, he called a meeting of a small group of his internal customers and with
their help identified five error categories, namely mail behind schedule, wrong
deliveries, and late delivery of outgoing mail to post office, rude clerks and
incorrect charges. The administrative officer then started tracking complaints.
The data collected by him in a 30-day span in the form of a check-sheet reproduced
below. Error Category Behind schedule mail Wrong delivery of mail Late delivery of
outgoing mail to P.O Rude clerks Incorrect charges Draw a Pareto’s Chart. Sol: 1.
Collect the data concerning the problem under study. 2. Rearrange the data in the
descending order. Error Category Wrong delivery of mail Late delivery… Behind
schedule mail Incorrect charges Rude clerks Frequency 20 12 7 5 1 PARETO's DIAGRAM
120 100 80 60 40 20 0 0 2 44.44 20 26.67 12 15.55 11.11 7 5 4 2.22 1 6 86.65 72.1
97.76 100 Frequency %of Error to total Cumulative% Log. (Cumulative%)

Tally Mark lllll ll lllll lllll lllll lllll l lllll Total

lllll ll

Frequency 7 20 12 1 5 45

%of Error to total 44.44 26.67 15.55 11.11 2.22

Cumulative% 44.44 72.1 86.65 97.76 100.00


5. What are the quality circles? How are they formed? Explain briefly the
organization of quality circles. Ans: Introduction: Quality circle is basically a
small group of employees – who volunteer to meet regularly to undertake work
related projects – quality, productivity, safety, efficiency, cost, working
conditions, etc., - and evolve recommendations to improve effectiveness in the
selected functional area. The size of quality circle is important. Too big a size
9 (too many members) may not provide enough time to each member to effectively
participate and too small a size may make a circle dormant. An ideal size of the
circle is eight to ten members but in any case it should not exceed fifteen
members. More than one circle may be formed if too many employees in a particular
work area are willing to participate in the quality circle activities. For
example, if there are 25 clerks in the organization doing identical jobs, 2 to 3
circles may be formed. Participation in the circle activities is absolutely
voluntary. Members are not selected /nominated. They are not elected or rotated
either. Employees, however, are encouraged to form circles. Ideally, members of a
particular circle should be from the same area or who do similar work so that
problems that they select /analyse / discuss will be familiar to all of them.
Brief History: Japanese Union of Scientists and Engineers (JUSE) was established
in 1946 after the World War II in which Japanese industries were completely
destroyed. JUSE worked for growth and development of quality and in 1950 it
invited Dr. Edward Deming, a renowned American expert on quality to visit Japan.
Dr. Deming delivered a series of lectures on various aspects of quality control to
the top management of several companies of Japan. These circles have lifted war-
ravaged Japan to its present dominant position and have endangered even the very
existence of American industry. A quality circle in Japan on the average saves
$56, 000. All this is achieved without any monetary incentives. Around 25% of the
profitability of the Japanese industries is attributed to the quality circles.
Nissan motor, for example works with 57,000 employees, has 4,200 quality circles
which have helped the company to double its productivity in ten years. Quality
circles in India were first launched in the Hyderabad unit of BHEL in 1980 which
has now around 100 quality circles in its various branches throughout India.
Quality circles forum of India was formed in 1982 to propagate concept. The
concept of quality circles is gaining momentum and quite a few firms in the
private and public sector – Kirloskars, Alwayns, Tata’s, H.A., Bharat Forge,
Balaji Auto, Vulcan Laval, Rourkela Steel plant etc., have instituted quality
circles. Organization for quality circles: The Organization of circles consists
of: i. Steering Committee: Steering committee is the apex body at the highest
level
of the plant which is made up of heads of the major departments like Production,
Finance, Materials, Marketing, Engineering, Quality Assurance, etc, and is headed
by the Chief Executive of the plant. The committee meet periodically and ito
Evolves policies and guidelines for the formation, functioning and growth of
quality circles. o Appoints facilitators and a co-coordinator. o Identifies
overall quality and productivity problems in the organization. o Authorizes budget
for quality circle activities o Takes part in top management presentation and
annual get-togethers o Demonstrates, in visible manner, management commitment and
support o Reviews performance of the quality circles regularly on the basis of
reports from the coordinator and facilitators. o Evolves guidelines for
recognizing the good performance of quality circles. The head of the Quality
Assurance department takes the responsibility of convening the meeting of the
committee. ii. Facilitators: The facilitators are selected by the steering
committee to supervise the activities of two, three or more circles. Facilitator
is usually a senior officer nominated by the management who is incharge of shop or
department. The facilitator acts as a teacher, a promoter, a catalyst, and a guide
to the quality circles. The responsibilities of the facilitators include: o To co-
ordinate the activities of quality circles under their supervision and guidance o
To train QC leaders and lend help in training QC members. o To interface between
circles o To render support and assistance to the circles under his control. o To
encourage employees to form more QC’s o To demonstrate support of the management.
Leaders: A leader acts as an integral part of the quality circle. The leaders
should have good knowledge of statistical methods and approaches to be used to
identify and analysis problems. The leaders also, like other regular members,
participate in the discussions. The leader should preferably be the first line
supervisor but it not essential. Supervisors taking over the task of leaders
ensure some leadership quality inputs are already available. Responsibilities of
the leader are: o To conduct training of members of the circle with the help of
facilitator and other agencies. o To prepare agenda for the meetings. o To
organize and conduct meeting o To evolve action plans and milestone charts to
compare actual progress with targets by periodic reviews and take mid-course
correction.

iii.
o To assign roles to members and to guide them for effective contribution towards
the achievement of goals. o To ensure participation and involvement of all members
in the activities of the circle. o To ensure records and liaison with other
agencies to obtain help in solving the problem o To catalyse attitudinal changes
in his own and other related areas. o To make management presentations o To take
sincere interest individually by active involvement in the progress of quality
circle movement. o To endeavour to promote quality circles as a way of life in the
organization. iv. Members: Members form hard core of the quality circles; Members
are selected on “purely voluntarily basis” and are from the same or similar
functional areas. The group should basically be small, between 8 to 10 members.
The members should have adequate education and experience in the concerned field
and should have the ability to express clearly and freely. Co-ordinator: In a
large manufacturing organization, some agency – usually Quality Assurance – is
required to co-ordinate the activities of the quality circles. The responsibility
of the coordinating department includes: o Rendering assistance as request by
circles o Disseminating literature relating to circle activities elsewhere o
Organizing training programmes o Publishing newsletter to communicate circle
activities o Providing circles with necessary facilities for the meeting o
Organizing social get-together for circle members and senior executives

v.

6. “5-S is an excellent technique to achieve good house-keeping”. Discuss. Ans:


Introduction: Good housekeeping is the foundation for and first step towards
quality achievement in a manufacturing organization. It boosts employee morale and
inspires customer confidence. Good quality of work place is essential as – 1. Good
environment has a strong influence on the people and the quality of product they
produce. 2. A customer visiting the plant sees in a quality work place a guarantee
for the product quality. 3. Good housekeeping helps to eliminate waste by
identifying non-value added activities, such as searching for tools, time lost in
reaching out to retrieve items, over production, etc. 4. Housekeeping reflects
management’s general attitude towards work in the organization.
Housekeeping is measured the way - Factory floor are swept and machines are
cleaned - Tools are stored - Scarp and chips from machines are handled - Work
tables are organized - Personal items are stored - Records are maintained -
Targets and achievements are displayed or communicated to employees. Good
housekeeping is simply the basic to a better workplace and to – Reduce cost of
products and service Achieve discipline in manufacturing Bring improvement in
quality and productivity

5-S (Seiri, Seiton, Seiso, Seiketsu and Shitsuke) are considered in Japan the
basics of any job. 5-S principles have been practiced in Japan the basics of any
job. 5-S principles have been practiced in Japan to establish and maintain quality
environment in the organization. Japanese managements are of the view that if the
housekeeping in a plant is weak, no further diagnosis is needed to know as to why
that plant produces poor quality products. 5-S technique has been defined as – “A
systematic and rational approach to work place organization and methodical
housekeeping with a sense of purpose”
Japanese Seiri

English Structurise

Meaning Sorting

How to apply it to the work place? Classify items into necessary and unnecessary,
retain only those which are required and dispose off others. (i.e. those not
needed) Store things systematically to ensure safety, quality and efficiency.
Storage methods must permit efficient use of space-accident free stage, long shelf
and easy retrievability of items within pre-fixed target retrieval time. Maintain
work place free of dirt/ dust and garbage by fixing individuals’ cleaning
responsibility. Maintain cleanliness through Seiri, Seiton and Seiso by ensuring
transparency and uniformly of everything that is done in the organization. Make a
habit of doing things the way they are supposed to be done (i.e. developing habit
of following rules/ practices) including 5-S practices.

Seiton

Systematise

Re-organise

Seiso

Sanitise

Cleanup

Seiketsu

Standardize

Standardization

Shitsuke

Self-discipline

Sustain

Relationship between 5-S’s:

SEIRI (Organisation )

SEIKETSU (Standardisation)

SHITSUKE (Discipline)

SEITON (Maintenance)

SEISO (Clean Up)


7. What is SMED? How is it used to reduce setup time of an operation? Ans:
Introduction: Every organization must increase line of its products, accept low
volume orders, shorten delivery lead time, and keep its cost low to maintain its
market share in a competitive market. The organization must cut production lead
time and decrease production batch sizes. It should also reduce inventory levels
in the production and inventory systems. Since small batches require frequent
changeovers, production capacity is expected to shrink unless setup times are
reduced. Set up time reduction, therefore, is the key to developing or monitoring
a company’s competitiveness in today’s market where more diversified products are
desired at short production lead time. Quick Die/ set up change is not restricted
to set-up reduction of press shop alone, it can be extended to all areas of
manufacturing wherever there is requirement of tool change/ set up on a machine
prior to manufacturing. i. ii. iii. iv. v. vi. vii. viii. ix. x. Presses Multi-
spindle automats Lathes, turret lathes Milling machines Drilling machines
Broaching machines. Forging machines Paint manufacturing equipment Powder coating
machines Oil extracting mill

Meaning: Set up time is the time required to prepare a machine or a group of


machines to changeover from one job to another. Time of a conventional set up
consists of following tasks. (a) The time to study blue print , including time
spent on receiving instructions from supervisor or foreman. (b) The time to go to
tool crib to get necessary tools and gauges, etc and to return the tools used to
previous job. (c) The time to select fixture (Vice, mandrel, suitable sized
collets, face plate, etc) and secure it to the bed of the machines. (d) The time
to install/ mount necessary tools on to the machine, make adjustments, set
longitudinal or traverse feed stoppers wherever necessary to ensure that each tool
cuts properly and to dimensions. (e) The time to call the inspector and get
inspection done (pilot piece inspection). Alternatively it is the time necessary
to deliver the part to the inspection booth for inspection. Inspection time,
however, does not include time to manufacture the part. (f) The time spent by the
operative, over and above the unit standard time, to produce first few pieces.
(g) The time to physically count the jobs produced, including time to sign the
completed work-order. (h) The time to remove tools from their tool-holders after
required quantity has been manufactured, clean each tool and put it away in proper
place. (i) The time to clean measuring instruments and put them away in proper
places. (j) The time to release and remove fixture blow or brush it clean and keep
it aside. (k) The time to remove borings, turning, drilling etc, from the bed of
the machine. Normally, turnings/ drillings/ borings should be removed by a helper
(even when the production is in progress) when these gather in large quantity.
However, burns removal, would have to be considered part of set up operation if
different material is required on the next job (e.g. Steel for the job just
completed and brass for the job to be loaded). Traditional set up operations
involve several kinds of waste and SMED technique was developed to eliminate waste
and to reduce set up time from hours to minutes. SMED also has interesting history
of development. Reduction in set up time results in the following benefits: o
Reduction in batch sizes o Lowering of manufacturing lead times o Drop in
inventory levels o Reduction in set-up scrap o Increase in machine efficiency o
Increased flexibility to respond to changes. The firm desiring to reduce change-
over time may not achieve its target figure in one attempt, but after a series of
improvements. From its current level of set up time of double digit on a
particular machine, it may be able to reduce to single digit hours. And
subsequently on the same machine from single digit hours to double digit minutes,
still later from double digit minutes to single-digit ones and finally in to few
extreme situations one touch change over.
Comp. A run

Study blue print

Remove Replace Install tools Sample existing too at the for the new run crib store
job

Adjust

Sample run

Run for component A

SETUP

Run for component B

Elimination of sample runs, inspection, adjustments

Component A

Component B Setup

Step-by-step reduction of set-up time 8 a) What is meaning of MUDA? What are the
various types of MUDAS? Ans: Introduction: MUDA is a Japanese word for waste and
waste means anything (or any activity) which does not add value to the product. o
A worker looking, even though affectionately, at an automatic machine does not add
any value while machine does (MUDA of Waiting) o A maintenance engineer who walks
over a long distance with tool in his hand, does not add any value (value is added
when he uses the tool to fix the machine) ( MUDA of Transport) o Piles of material
lying in racks in the stores don’t add any value but add to cost (MUDA of Stock) o
A material handler while pushing a heavy trolley full of parts, even though
perspiring, adds no value (MUDA of Transport) o An assembly operator,
overstretching his hand to pick up parts for assembly, adds no value but causes
fatigue to himself (MUDA of Motion) o A welding operation, performed to join metal
parts of assembly constituent, does add value but the welding operation performed
to repair weld a blowhole in job is a non-value added activity (MUDA of
Processing) Waste (MUDA) is the major element of company’s product cost and must
be continually identified and eliminated from its processes to stay competitive.
Since labour cost is hardly 8-10% of total cost (which also is on the decline due
to recent advances in manufacturing technologies), we also need to look at various
other hidden wastages, besides human waste, to improve productivity.
Types of MUDA: There are seven types of MUDA in manufacturing: 1. MUDA of Over
Production. 2. MUDA of Stock (inventory) 3. MUDA of Waiting 4. MUDA of Transport
5. MUDA of Defects 6. MUDA of Motion 7. MUDA of Processing b) What Causes MUDA of
“Motions”? How can it be eliminated? Ans: Introduction: A workman while performing
a task makes use of a number of motions. The scrutiny of these motions may reveal
that some of these motions – o Are unnecessary and can be eliminated o Can be
combined / modified by changing their sequence o Can be simplified by effecting
changes in work bench layout o Can be performed efficiently by other members of
the body. In the absence of the above mentioned actions, the workman makes motions
which don’t add any value. Typical examples are – o o o o o Walking to reach
objects/ parts. Tools Lifting or carrying objects Picking up and putting down a
work piece Transferring objects from one hand to another Searching to find the
required object

While dealing with MUDA of motion it is recommended to get rid of operations that
are difficult dirty and / or dangerous (3D’s). such actions include – o o o o Work
that makes and employee move over long distances Work that causes physical strain
(i.e. use of undue physical effort) Work that causes mental strain (e.g. work that
needs memorizing lot of details) Work that involves search or unnecessary sorting.

Tools and techniques to eliminate MUDA of Motion:


i)

ii) iii)

Improvement in layout: Lifting or carrying a heavy object is undesirable on two


counts, firstly because it represents MUDA and secondly it causes physical
exertion. The need for the operator to carry a heavy object can be eliminated by
rearranging the work place. Motion economy principles: Motions of the hands/ legs
can be shortened and some of them can be eliminated by rearranging the parts on
work table and development of tools and jigs. Effective supervision: Finding
workmen busy with their jobs may give supervisor satisfaction but it may do no
good to the company. A supervisor must watch closely his people to find as to – -
What are they doing? - How are they doing? - Do they need to do what they are
doing? - Are they doing the right way? - Are they doing work which adds value? -
Are they using motions of the lowest classification?
List down different kinds of human errors. How can they be eliminated? How is
PokaYoke technique useful to eliminate human errors?
Ans: Type of Error Forgetfulness Description of the error Forgetting to do a thing
Typical examples
3. Operator skipping an operation. 4. Operator forgetting to tighten bolts 5.
station master forgetting to lower the crossing gate 6. 1. 1. Putting foot on
clutch thinking it is brake

Remedial action
1. Altering operator in advance 2. Checking at regular intervals 3. Verification
by another employee

Misunderstan ding

Jumping to the wrong conclusion due to poor familiarity with the situation
Misjudging a situation Lack of experience Ignoring rules/ deliberate wrong actions

1. Training 2. Checking in advance 3. Standardizing work procedures. 1. Improving


attentiveness. 1. On-the-job training 2. Work Standardisation 1. Attitude change.
2. Education

Mistaken identity Errors by amateurs Willful errors

1. Mistaking Rs.500 note as


Rs.100 note

1. Improper welding 2. Wrong measurements


1. Ignoring safety rules 2. Crossing a street against

a red light just because there are no vehicles in sight at the moment. 3. Not
replacing blunt tool on time
1. Removing job before completing drilling of all holes 2. Crossing street without
noticing that the light is red

Inadvertent errors

Absent mindedness i.e. not knowing how the problem / error has occurred

1. Improving attentiveness 2. Work standardization

Judgmental errors

Errors due to absence 1. Difference in method of measurement used by of


instructions of vendor and by buyer’s work standards
inspection

1. Works instructions 2. Work standardization.

2. Operator deciding his own Errors due to absence of standards Lack of


instructions or absence of work instructions Measurements left to the discretion
of the workman 1. Works instructions 2. Work standardization.
“Poka-Yoke” is a combination of two Japanese words, “Poka” meaning “inadvertent
errors” and “Yoke” (derived from Japanese word Yokerie) meaning “to avoid” and
together they translate as “Error/ mistake proofing” or “Fool proofing” or
“Failsafing” a work process system to eliminate inadvertent errors. Poka-Yoke is a
powerful and comprehensive tool for identification, measurement and analysis of
mistakes/ defects at the Gemba (real piece of work) and implementation of measure
that prevent the activity from being incorrectly performed, thereby ensuring
production of quality goods and services. Errors are inevitable but can be
eliminated, using Poka-Yoke technique. This is the technique that can help to
analyse the kinds of mistakes employees make and to eliminate these mistakes by
implementing / installing simple Poka-Yoke devices. Poka-Yoke Devices: Poka-Yoke
may be designed either to help the operator to recognize the defect before it is
about to occur called “Prevention type Poka-Yoke” or to help the operator to know
immediately on occurrence of the defect called “Detection type Poka-Yoke”. Some of
the Poka-Yoke devices which can help to avoid defects are – 1. 2. 3. 4. 5. 6.
Guide Pins / locators Error detection buzzers/ alarms and blinking lights Limit
switches Counters Color coding Checklist

9.a) What is Kaizen? What are different types of Kaizen? Ans: Introduction: Kaizen
is a combination of two Japanese words, “Kai” and “Zen”, Kai means “to change or
modify” and Zen means “to improve or make better” and together they translate as
“improvement”. Kaizen when used in the context of a management process, has come
to mean as continual and slow improvement in every aspect of management (i.e.
improvement in whatever company does and the way it does things) through the
active involvement of all company’s employees. Kaizen does not just merely mean
doing things better but it is an unending process to eliminate muda, improve
quality, cost and delivery, thereby creating more and more customers. Few
Definitions: Kaizen is a management supported, employee driven process, where
employees seek development of their own capabilities by challenging existing
system and finding improvement in them R.R. Asawa & Dr. D. R. Baheti Kaizen is a
program, a philosophy and a strategy to improve quality of goods and services or
an organization Samuel KHO
Kaizen means making a great number of continuous lasting improvements by
discovering small problems and eliminating them permanently (attacking root causes
of the problems) thereby helping the organization in setting and reaching higher
standards of performance. Surindra Narang The Spirit of kaizen is that whatever
you are doing, you can do better. Kaizen thus helps in setting and reaching higher
standards of performance. The word “Kaizen” was used for the first time by Maasaki
Imai, who wrote a look of same name. although a registered name of Kaizen
Institute, the work is now widely used and understood all over the world to mean
“continuous improvement”. The word “Kaizen” also now appears in the English
dictionary. Recently, Imai has elaborated on Kaizen in his book titled “Gemba
Kaizen” Types of Kaizen: Kaizen depending upon the complexity and level, can be
placed into one of three categories 1) Management Kaizen 2) Group Kaizen 3)
Individual Kaizen 1) Management oriented Kaizen: Concentrates on strategic issues
and often involves people from different departments working together on cross-
functional problems as project teams. Typical examples of management oriented
Kaizen are:      Identification and elimination of waste in workers
motions Charges in plant layout for better efficienvy Reduction in buffer stocks
Just-in-time production System improvement

2) Group oriented Kaizen: Concentrates on improvement within the same workplace or


department brought about by employees working in small groups, called quality
circles. Typical areas of group Kaizen generally include –     Productivity
improvement Defect prevention Accident prevention Absenteeism

3) Individual oriented Kaizen: Concentrates on issues concerning worker’s own work


area and improvements are brought about through worker’s own suggestions. Problems
solved through individual Kaizen generally include –  Improvement in machines and
processes
   

Improvement in jigs and fixtures Reduction in defect level Customer service and
customer complaints Improvements in working environment.

b) Discuss in brief the Kaizen process and its steps. Ans: Introduction: Kaizen
process provides a disciplined and analytical approach, sometimes called the
kaizen story to problems solving. It consists of a series of sequential steps that
can be used to guide a group (say an improvement team) for the process of
identifying and fixing problems. The Kaizen story (or Kaizen process) is built on
PDCA mnemonic – Plan, Do, Check and Act. The Kaizen process is a seven step basic
procedure which allows any individual or team to solve problems scientifically,
rationally, effectively and efficiently. These seven steps are – 1. Defining the
problem 2. Understanding/ assessing the current status 3. Finding the root cause.
4. Planning counter measures 5. Implementing counter measure 6. Verifying results
7. Standardising and establishing control. A brief of each of the steps in the
Kaizen process is given. Fig: Problem definition phase
Poka-yoke for failsafing Cost of Quality SMED/ JIT Targets 5-S Audits ISO-9000,
QS-9000 and ISO-14000 nonconformities

Model machine exercises in TPM

Exercises to identify MURA, MUDA and MURI Spotting abnormalities at Gemba

Problems

Internal customer’s complaints External customer’s complaints

Define Problems

Enlist problems

Prioritize problems

Select topics for Kaizen

Assign themes to Kaizen teams problems

Conduct PDCA-SDCA improvement cycles

When Deming cycle is used as a tool for systematic problem solving (improvement),
the PDCA activities take the form as shown below…
Process Steps Defining the problem Understanding / Assessing Current status
Finding the root cause Planning counter measures Implementing counter measures
Verifying results Standardizing and establishing control

Objective Identification of the problem

Element of PDCA cycle The “PLAN” element

Establishing the base from which The “PLAN” element you are trying to improve
Identifying underlying causes of The “PLAN” element the problem Preparing action
plan to fix the problem Implementing the action plan Confirming the effect of
implementation Consolidating the change The “PLAN” element The “DO” element The
“CHECK” element The “ACT” element of PDCA and / or + the STANDARDIZE element of
SDCA
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Select The Blank Question Due to SMED,
________ time cuts down. Correct Answer Waiting Your Answer Operation

Multiple Choice Multiple Answer Question Actions that can be thought for the
process having process capability is smaller than specification tolerance
are:Correct Answer Use of less precision machine , Possibility of squeezing
tolerances , Reduction in inspection Your Answer Possibility of squeezing
tolerances , Reduction in inspection , 100% inspection , Use of less precision
machine Multiple Choice Single Answer Question A control chart is also called
as :Correct Answer Run chart Your Answer Flow chart

Select The Blank Question Ideally the histogram will have a symmetrical ( i.e.
also called as bell) shape tapering away on both sides from ________ value.
Correct Answer Average Your Answer Maximum

Select The Blank Question Capability index Cp = ________ Correct Answer


Specification width/process width Your Answer Specification width/process width

Multiple Choice Single Answer Question Customer's return is an indicators of the


MUDA of :Correct Answer Defect Your Answer Defect

Multiple Choice Multiple Answer


Question

Customers complaints may be segregated by :-

Correct Answer Nature of compliant i.e. defective product , Delayed delivery ,


Short/excess quantity Your Answer Nature of compliant i.e. defective product ,
Delayed delivery , Short/excess quantity , Payment problem Select The Blank
Question JIT helps to ________ the waste in the purchasing process. Correct Answer
Eliminates Your Answer True/False Question Eliminates

Pie chart is also called as angular diagram.

Correct Answer True Your Answer True/False Question False

Review is important step in problem solving.

Correct Answer True Your Answer True

Select The Blank Question To assess effectiveness of training ________ is


essential. Correct Answer Evaluation Your Answer Re training

Select The Blank Question Quality improvement team consists of departmental head
with a chairperson who has easy access to the ________. Correct Answer Top
management Your Answer Workmen

Multiple Choice Single Answer Question The area enclosed under normal distribution
curve between mean +3standard deviation is :Correct Answer 0.9973 Your Answer
0.9545
Multiple Choice Single Answer Question In autonomus modules or cells, rate of
production increases :Correct Answer Number of operators increases Your Answer
Number of operators increases

Multiple Choice Multiple Answer Question Histograms are useful to :Correct Answer
Measure the current pattern & extent of variation , Assess current conformance to
specification & scope of improvement , Determine whether or not the process is in
the state of control Your Answer Measure the current pattern & extent of variation
, Assess current conformance to specification & scope of improvement , Determine
whether or not the process is in the state of control , Do the analysis as per
"parato diagram" Multiple Choice Single Answer Question DOE stands for Correct
Answer Design of Experiments Your Answer True/False Question Degree of Evaluation

Automation can correct the basic faults of a improper setup process. Correct
Answer False Your Answer True

Multiple Choice Multiple Answer Question Limitation of quality circles are


:Correct Answer Problems headed by worker group must be simple & within their
limit , Unions in India are reluctant , Management is also not open for union Your
Answer Problems headed by worker group must be simple & within their limit ,
Unions in India are reluctant , Management is also not open for union , Worker
attitude only for financial benefit True/False Question

Kanban signals are required when assembly work, subassembly work and manufacturing
at parts is carried out at different locations. Correct Answer True
Your Answer True/False Question

True

Safety, hygiene and environment control is one of the pillar of TPM. Correct
Answer True Your Answer True

Multiple Choice Multiple Answer Question During the steps of Deming cycle of PDCA
what is important? Correct Answer Plan unitedly for the target within reach , Make
plan active by "doing it" i.e. everyone working , After some time check the
results for success Your Answer Plan unitedly for the target within reach , Make
plan active by "doing it" i.e. everyone working , After some time check the
results for success , Make your own methods for individual success Multiple Choice
Multiple Answer Question Initial list of prospective partners can be drawn on
feedback information gathered from :Correct Answer Winners of excellence award ,
Top rated com panies in industry survey , Consultant Your Answer Winners of
excellence award , Top rated companies in industry survey , Consultant , Employees
Multiple Choice Single Answer Question For customer satisfaction, checking point
will be :Correct Answer Obtaining feedback from concerned department Your Answer
True/False Question Obtaining feedback from concerned department

Graph is a tabulated representation of the data which is easily understandable at


a glance. Correct Answer False Your Answer True

Multiple Choice Multiple Answer Question Examples of Muda are :Correct Answer Muda
of over production , Muda of stock , Muda of defeat Your Answer Muda of over
production , Muda of stock , Muda of defeat , Muda of competition
Multiple Choice Multiple Answer Question Causes of Muda of transport are :Correct
Answer Faulty layout , Over production Your Answer True/False Question Faulty
layout , Over production , Proper material handling equipment , Low rejection /
rework

Process capability refers to ability of the process to meet the design


specification for a product or a service. Correct Answer True Your Answer True

Select The Blank Question ________ is the root cause of the problems. Correct
Answer Variation Your Answer Duplicating

Multiple Choice Single Answer Question Seiri means :Correct Answer Destroying
unwanted items after classifying the necessity Your Answer Destroying unwanted
items after classifying the necessity

Select The Blank Question Poka Yoke is ________. Correct Answer Simple technique
Your Answer Simple technique

Multiple Choice Single Answer Question Kaizen process is built on PDCA cycle,
where P represents :Correct Answer PLAN Your Answer PLAN

Multiple Choice Single Answer Question For normal distribution curve, skewness &
kurtosis are : Correct Answer Zero
Your Answer

One

Multiple Choice Single Answer Question "Cause & effect" diagram was developed
by :Correct Answer DR.Kaoru Ishikawa Your Answer DR.Kaoru Ishikawa

Multiple Choice Single Answer Question The concept of quality circle was mooted by
:Correct Answer Prof. Kaoishikawa Your Answer True/False Question Japanese unit of
scientist & engineers(JVSE)

Seiso prevents the potential problems by discovering abnormalities while cleaning


your own area. Correct Answer True Your Answer True

Match The Following Question Kanban Work standards TPM JIT

Correct Answer Pull system Best way of doing job Reducing breakdown of machines
Waste elimination

Your Answer Statistical process control Best way of doing job Reducing breakdown
of machines Waste elimination

Select The Blank Question Basic objective of control chart is to ________ the
variation due to chance & assignable cause. Correct Answer Separate out Your
Answer Separate out

Multiple Choice Multiple Answer Question Benefits from SMED are :Correct Answer
Reduce work in process , Better average daily production , Increase capacity
Your Answer

Reduce work in process , Better average daily production , Increase capacity ,


Reduce productivity

Multiple Choice Multiple Answer Question Quality problems may be segregated by &
regrouped by :Correct Answer Machines , Workers , Materials Your Answer Machines ,
Workers , Materials , Suggestion

Select The Blank Question Histogram is a diagrammatic presentation of the ________


distribution of characteristics such as strength, diameter, etc. Correct Answer
Frequency Your Answer True/False Question Frequency

A radar chart is combination of a circle & line graph

Correct Answer True Your Answer False

Select The Blank Question Kaizen is ________ supported process. Correct Answer
Management Your Answer Customer

Multiple Choice Single Answer Question Theoretically, the normal curve can
extend :Correct Answer From - Infinity to + Infinity Your Answer From 0 to+
infinity

Match The Following Question

Correct Answer

Your Answer Stability of the process For quality monitoring

Control chart can be used As process monitoring tool Control chart is a graphical
method of checking Stability of the process

Control chart can be used How much variability in

How much variability in the


to determine

the process is due to process is due to random random causes & how causes & how
much is due much is due to assignable to assignable causes causes At 3 Sigma
distance on At 6 Sigma distance on either side of the process either side of the
process average average

Control chart is a chart with UCL & LCL placed

Multiple Choice Multiple Answer Question Few main steps to construct a Histogram
after deciding classes, class width & class boundaries are :Correct Answer Compute
mid-point of the class (cell) & fill up the tally sheet determining the cell or
class into which each value falls , Count the tally marks i.e. frequency in each
class & construct a histogram by plotting a bar graph for each class , Analyze &
conclude whether process is is meeting the requirement or not & take connective
actions if needed. Your Answer Compute mid-point of the class (cell) & fill up the
tally sheet determining the cell or class into which each value falls , Count the
tally marks i.e. frequency in each class & construct a histogram by plotting a bar
graph for each class , Analyze & conclude whether process is is meeting the
requirement or not & take connective actions if needed. , Do the Parato analysis
as per 80%=20% rule True/False Question Exercise to identify MURA, MUDA & MURI is
not helpful to identify problems. Correct Answer False Your Answer False

Multiple Choice Multiple Answer Question Few steps to construct a flow chart
are :Correct Answer Decide on the objective of flowchart & define boundaries of
the process , Identify steps in the process & construct a draft of the flowchart ,
Review the draft & connect the changes as per review & name it & put the data &
use it as 'Record' Your Answer Decide on the objective of flowchart & define
boundaries of the process , Identify steps in the process & construct a draft of
the flowchart , Review the draft & connect the changes as per review & name it &
put the data & use it as 'Record' , Circulate flowchart
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Select The Blank Question ________ is
management skill. Correct Answer Delegation Your Answer Delegation

Multiple Choice Multiple Answer Question While preparing scatter diagram following
precautions are to be taken :Correct Answer Data should be properly stratified &
should be collected for full range , Scale selected should be right to avoid wrong
conclusions , Data should be free from bias or undue importance Your Answer Data
should be properly stratified & should be collected for full range True/False
Question In cellular manufacturing system cell may consist of a single machine or
more than one machine arranged in line. Correct Answer True Your Answer True

Multiple Choice Single Answer Question Check sheet is easy to use because it is
:Correct Answer Simplest tool Your Answer True/False Question Simplest tool

Kanban signals are required when assembly work, subassembly work and manufacturing
at parts is carried out at different locations. Correct Answer True Your Answer
True

Multiple Choice Single Answer Question Histogram always indicates :Correct Answer
Only height Your Answer Only height
Multiple Choice Single Answer Question Flow charts are drawn to document a process
by charting the task performed and :Correct Answer The sequence in which tasks are
performed Your Answer The sequence in which tasks are performed

Multiple Choice Multiple Answer Question Best practices for standardization in


implementing Seiketsu are :Correct Answer Create as many visual control systems as
possible , Use colour code system for easy control , Fix one colour (e.g. Red) for
danger zones/out of controls Your Answer Create as many visual control systems as
possible , Use colour code system for easy control , Display warning notices
Multiple Choice Single Answer Question Empowerment means making best use of the
firm's most valuable resource, namely:Correct Answer Human Your Answer Human

Multiple Choice Multiple Answer Question Process can be made capable by :Correct
Answer Examine possibility of relaxing specification , Reducing process
variability , Bringing target & average to fall at the same point Your Answer
Reducing process variability , Bringing target & average to fall at the same point
, Examine possibility of relaxing specification Multiple Choice Multiple Answer
Question Role of champions are :Correct Answer Approve six sigma projects , Remove
road block in the path of six sigma implementation , Monitor progress of six sigma
projects Your Answer Approve six sigma projects , Remove road block in the path of
six sigma implementation , Monitor progress of six sigma projects Multiple Choice
Single Answer Question A workshop is to be treated as :Correct Answer Place where
one's creativity can be applied Your Answer Place of maximum physical labour

Select The Blank


Question

By improving layout MUDA, due to ________ can be eliminated.

Correct Answer Motion Your Answer Over production

Multiple Choice Multiple Answer Question Remedial actions for error of


misunderstanding is :Correct Answer Training , Checking in advance , Standardizing
work procedures Your Answer Training , Checking in advance , Standardizing work
procedures

Multiple Choice Single Answer Question JIT manufacturing emphasizes workplace


improvement through :Correct Answer 5 'S' Your Answer True/False Question 5 'S'

Without review PDCA cycle not completed.

Correct Answer True Your Answer True

Select The Blank Question To eliminate muda of processing, ________ exercise is


essential. Correct Answer ECRS Your Answer True/False Question ECRS

Control limits of control charts should be revised from time to time as additional
data is accumulated. Correct Answer True Your Answer True

Select The Blank Question ________ participants in monthly meeting(MRM) Correct


Answer GM, operation heads, corporate functional heads Your Answer GM, operation
heads, corporate functional heads
Select The Blank Question Suppliers may________ their prices to cover for cost of
delivery, small production run etc. Correct Answer Raise Your Answer True/False
Question Raise

Create as many visual controls as possible to achieve visual management is the


principle of "Shitsuke" Correct Answer True Your Answer False

True/False Question

Flow charts are used to train new employees by providing documented description of
the task involved. Correct Answer True Your Answer True

Select The Blank Question Poka-Yoke devices under category use ________ to
distinguish between similar parts which may be assembled in wrong position.
Correct Answer Color coding Your Answer Color coding

Multiple Choice Single Answer Question Quality problem solving tool is used to
:Correct Answer Improve quality Your Answer Improve quality

Match The Following Question Any thing misplaced should be visual immediately
Unrepairable tool or equipments Colour coding essential throughout but

Correct Answer Seiketsu

Your Answer Display Colour codes meanings To be scrapped under Seiri Colour codes
as per departments

To be scrapped under Seiri Display Colour codes meanings


Surprise Audit any time should shout consistent good housekeeping

Shitsuke for maintenance Seiketsu of 4-S

Multiple Choice Single Answer Question 5-S technique is useful to: Correct Answer
To all places including homes Your Answer To all places including homes

Multiple Choice Single Answer Question Zero loss concept means :Correct Answer
Zero accident, zero defect, zero breakdown Your Answer Zero accident, zero defect,
zero breakdown

Select The Blank Question Kaizen is ________ supported process. Correct Answer
Management Your Answer True/False Question Management

By cutting the cost of quality, profitability decreases.

Correct Answer False Your Answer False

Multiple Choice Single Answer Question The area enclosed under normal distribution
curve between mean +3standard deviation is :Correct Answer 0.9973 Your Answer
0.9973

Select The Blank Question Poka Yoke is ________. Correct Answer Simple technique
Your Answer Simple technique

Multiple Choice Single Answer


Question

The JIT Philosophy recommends attainment of flexibility by :-

Correct Answer Contracting all lead times Your Answer Contracting all lead times

Multiple Choice Multiple Answer Question Causes of Muda of transport are :Correct
Answer Faulty layout , Over production Your Answer Faulty layout , Over production

Multiple Choice Multiple Answer Question For the presentation of the quality
circle project what is required is :Correct Answer Presentation skills , Graphical
data , Progressive efforts of the team work Your Answer Presentation skills ,
Graphical data Select The Blank Question ________ is responsible for effective
implementation of action plan's under TPM. Correct Answer Steering committee Your
Answer Steering committee

Match The Following Question 4 th level in six sigma organization 1 st level in


six sigma organization 2 nd level in six sigma organization 3 rd level in six
sigma organization

Correct Answer Green Belts Champions Master Black Belts Black Belts

Your Answer Green Belts Champions Master Black Belts Black Belts

Multiple Choice Multiple Answer Question Benefits of TQM are :Correct Answer
Greater customer satisfaction , Lower manufacturing cost Your Answer Greater
customer satisfaction , Lower manufacturing cost
Multiple Choice Single Answer Question Vilfredo Pareto had discovered a universal
law as :Correct Answer "around 20% of the activity causes 80% of the effect" Your
Answer "around 20% of the activity causes 80% of the effect"

Multiple Choice Multiple Answer Question Implementation of TPM in Indian


industries is difficult due to :Correct Answer Lack of knowledge of the TPM ,
Resistance to change , Fear to loss of job Your Answer Lack of knowledge of the
TPM , Resistance to change , Fear to loss of job Multiple Choice Multiple Answer
Question Some steps for stratification are :Correct Answer Define the problem &
identify the stratification variables , Sort out data into categories & summarise
information in each category , Present the information in graphical form & study,
decide if further stratification is required? Your Answer Define the problem &
identify the stratification variables , Sort out data into categories & summarise
information in each category , Present the information in graphical form & study,
decide if further stratification is required? Select The Blank Question Each
quality characteristic has permitted variation & is equal to ________. Correct
Answer USL - LSL Your Answer USL - LSL

Select The Blank Question Flow chart helps to provide clarity of the ________
without visiting actual spot. Correct Answer Process Your Answer True/False
Question Process

Automation can correct the basic faults of a improper setup process. Correct
Answer False Your Answer True

Multiple Choice Single Answer


Question

In problem solving the best alternative is that :-

Correct Answer Which best meets the criteria Your Answer True/False Question Which
best meets the criteria

Benefits of DWN is faster response to customer needs.

Correct Answer True Your Answer True

Multiple Choice Multiple Answer Question Types of Poka-Yoke are :Correct Answer
Prevention type Poka-Yoke , Detection type Poka-Yoke Your Answer True/False
Question Prevention type Poka-Yoke , Detection type Poka-Yoke

Daily work management can also be extended to non manufacturing areas like
procurement, QA, HRD etc. Correct Answer True Your Answer True

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