Question

Option 1

Option 2

Option 3

Option 4

In a six sigma process,

there are ______defects
per million opportunities

66807

1.2

3.4

233

SWOT is an acronym for:

strengths,
weaknesses,
opportunities,
threats

statistics
sensory
without tables Weibull
ordinal tools

success wields
optimal teams

none of the
above

There are 14 different

87 / 328
defects that can occur on a
completed time card. The
payroll department collects
328 cards and finds a total
of 87 defects.
DPU =

87 / (328
14)

14 / 87

87 / 14

328 / 87

There are 14 different

87 328
defects that can occur on a
completed time card. The
payroll department collects
328 cards and finds a total
of 87 defects.
DPMO =

87 (328
14)

14 / 87

87 / 14
.1,000,000

87*1,000,00
0 /(14*328)

A random sample of 2500

printed brochures is found
to have a total of three ink
splotches. The rate of ink
splotches in PPM is:

1,000,000/
(2500*3)

(2500/
(3/2500)*1,00 (3
1,000,000)*3 0,000
*2500)/1,000,000

A business case of portion

of a project charter would
be likely to contain:

A summary of A problem or Resources

strategic
goal
available to
reasons for the statement
team.
project

Boundaries

Six sigma project

methodologies normally
begins with what initial
step?

Problem
definition

Define

Project
charter

Champion
approval

Sampling plans are

Validity
routinely selected based on
their:

Known risks

Applicability

All of above

In the measurement of
Precision of
distance between 2 points, measurement
which of the following
factors is LEAST likely to
be influenced by the person
making the measure?

Accuracy of Calibration of True distance

measurement measurement between two
points.

The primary factor in the

successful implementation
of six sigma is to have

The support
Explicit
A comprehensive
and
customer
training program.
leadership of requirements
top
management

The necessary
resources

Option 5

None of
above

Apart from the standard

deviation what is the
measure for variation

Mean

Median

Range

Process
capability

Which if the following gets

affected MOST by extreme
values.

Median

Mode

Average

Standard
deviation

For a perfectly normal

distribution, how many % of
data points should lie
between +/- 2 standard
deviations?

68%

95%

99.73%

80%

What does the letters in the Define

acronym SIPOC stand for? Supplier; Input;
Procedure;
Output;
Customer

Supplier;
Input;
Process;
Output;
Customer

Select;
Select; Inspect;
Investigate;
Process; Obey;
Proceed;
Control
Obey; Control

CTQs are defined by

Project
Champion

Finance
analyst

Companys
objective

Which are the elements of

a project charter?

Business Case Goal

& Problem
statement
Statement
and project
scope

None of
the above

The Project team

keeping the
Customer's view
in mind

Data
Project
collection plan milestones

A-B-D

What are the key drivers of Voice of

a project selection?
customer

Employee
Business
survey results critical Ys

Customer
satisfaction
survey results

All of above

Project scope helps to:

Identify team
members

Identify the
boundary of
the project

Scope value
added activities

None of
above

The CTQ for the customer

was "Defect Free Delivery
". The Project team wants
to improve this CTQ given
by the customer. Which
Project Y measure best
reflects the CTQ?

Number of
Customer
Complaints

Number of
CSS ratings
Post Delivery on a survey
Defects

Which among the following

is NOT a part of Project
Charter?

Business case Scope

statement

Goal
statement

Operational
definition

The most expensive VOC

collection tool is
In a Project Charter the
boundaries of the project
are given under which of
the following option

Interviews

Customer
complaints
SIPOC

On-call meetings

CTQs are customer needs

translated into critical
process requirements that
are:

Specific and
measurable

Surveys

Goal statement Problem

statement

Which of the following

Why is this
questions does the
project
business case help answer: important to
do?

Eliminate
non-value
adding
activities

Cost involved in None of

warranty Claims above

Scope

Schedule

Business
case

Short and
specific

Effective and All of above

efficient

None of
above

Why is this
important to
do now?

What are the All of above

consequence
s of not doing
it now?

None of
above

A "Process" in a SIPOC is: the materials,

resources or
data required to
produce an
output

the internal or
external
recipient of a
product or
service

One that
Is the product or AS - IS
takes inputs, service produced Process
adds value
map
and produces
an output

A SIPOC is used to :

Study variation Analyze root

in the process causes

Check for out Demonstrate

of control
MSA
situations

Finds out
the major
touchpoints in
current
process

One of the deliverables of

Define Phase
Process scope must
include:

High Level
Root Cause
Process Map
identification
customer CTQs Measures

Solution
Generation
Value added
& non-value
added
analysis

Process
Improvement
Process start
and stop points

Pareto
Chart
Customers

FMEA

Kano Model

Project Risks are identified QFD

using

Process Map Cause &

Effect
Diagram

The key deliverables of the Determine

Determine
Both the
Define Phase in a Six
goals of your
project CTQs above
Sigma project are:
project and high
level process
map

None of the
above

The recipient of the process Supplier

output is
To learn what is important QFD
to customers, which VOC
tool would you ideally
choose:

Processor

Manager

Customer

GB

Feedback

Escalations

Observations

Survey

Which is not a method for

collecting VOC data
Which of the following are
not included in the project
charter?

Personal
Advertisemen Phone calls
Interviews
Visits
t
Project Scope Tools to be
Project Heading Timelines
used

Surveys
Project Goal

Which of the following tools Surveys,

should be used to obtain
Interviews or
Voice of the Customer data Focus Groups

Customer
Relation
Complaints

Meetings with All of the above

client

Which of these is a
quantitative VOC tool:

Interviews

Surveys

Focus Groups Weekly customer Customer

reviews
steering
committee
meetings

Which of these tools is not

likely to be used in the
Define phase:

Charter

Run Chart

SIPOC

QFD

Least effective way of data Define Interview Survey

gathering about customer
information is:

Weekly
reviews

Customer
Complaint Data

None of the
above

What are the two types of

data you will encounter?

Variable and
Common

Special and
common

None of the
above

Variable and
Special

Variable and
Attribute

None of the
above

When we translate Voice of VOC

Customer information into
measurable characteristics,
what is produced?

Defect

Operational
Definition

How do we describe a CTQ Using a Golden Using a Gage Using an

to ensure consistent
Rule
R&R
Operational
interpretation by more than
Definition
one individual?

Using Pareto
Principle

Clarifying it
with Black
Belt

Parts per million is also

named commonly as:

Clear Output

DPU

TPO

DPMO

Total
Opportuniti
es

Which one of the following

is not a measure of
variation (spread) in a
distribution?

Variance

Median

Span

Range

House of Quality Covers

Customer
requirements,
product
characteristics,
competitive
analysis

DOE, force
field analysis,
competitive
analysis

Product
characteristic
s, defect
level, Sigma
level

Customer
None of the
requirements,
above
field failure rate,
MTBF

The fundamental concept

of Six Sigma is:

Emphasis on
controlling the
Output

Taking
decisions
based on
feelings

All problems Y = f(X)

can be solved methodology
using DMAIC

All of the
above

Continuous
data
Minitab

Control Limits Process

68

95

Distribution
of data
99966

Mode

Risk

Number of test cases failed Continuous

in an:data
Defect density is an:Discrete data
Specification Limits are
Customer
specified by:
What percentage of data
99.73
gets covered between +/- 1
Sigma on the normal
curve?

CTQ

SIPOC

Discrete data

The value occurring most

frequently in a data set is:
The outcome of any Six
Sigma project is to:

Mean

Median

Variable
Data
All of the
above

Reduce
variation in the
process

Shift process Reduce

mean towards Defects
Target

Ensure
Customer
Satisfaction

Which of these explains a

"SPECIAL CAUSE" of
variation?

These causes
are inherent in
the process

If these
causes are
present, the
process is
predictable

This is
because of
something
specific and
has a
significant
effect from
these causes

Each of these
None of the
contribute a
above
specific &
consistent part of
the total variation

The best measure of

"Central Tendency" is:-

Standard
Deviation

Mean

Median

Sigma Level

DPMO

Which company adopted

GE
Six Sigma for the first time?

AMEX

DFSS stands for

Defect For Six

Sigma
50

Design for Six Define For Six Derived From

Sigma
Sigma
Six Sigma
32
40
10

None of the
above
60

Given the data set 10, 20,

20, 20, 40, 60. Calculate
Mode

40

10

32

20

60

Which of the following is

highly dependent on
extreme values

Mean

mode

St DEV

Range

Kurtosis

"I am always on hold or

transferred to the wrong
person" is a reply received
from VOC. The specific
Need statement would be

Add additional
Menu item to
your Voice
system

Put an
operator to
answer calls
round the
clock

Customer
gets the
correct
person the
first time

Use e-mail
None of the
instead of Phone above

CTQ stands for

Criteria
Technology
Quantity

Critical Terms Critical to

to Quality
Quality

Given the data set 10, 20,

20, 30, 40, 60. Calculate
the Range

CTQs are derived from

VOC

Chance to
Quantify

Currency to
Quantify

Very focused Cant say

Rate the following problem Broad or vague Somewhat

statement on how focused
focused
or broad it is. Poor service
at the Royal Palm Hotel

Very focused Cant say

It's Good

The goal of a six sigma

program is to make the
process

more
Automated

more
standardized

Next
generation

A&B

A only not B

PFMEA

Process flow
Chart
10.5

None of the
above
Pie Chart

The goal of Six Sigma is to Center Process Reduce

Variation
Tool used to map High level Pareto
Histogram
Process
For the data set
9
9.5
"20,5,6,9,4,10,10,12,14,11,
19,6,9,5,14,9", the median
is:
Turnaround time would be Continuous
an example of
Data
There is 1000 LoC in a
50,000
program. There are 5 such
programs like this. In all
250 defects are found. Find
the DPMO

10

Pareto

Toyota

Rate the following problem Broad or vague Somewhat

statement on how focused
focused
or broad it is. Late room
service between 6.00AM
and 8.00AM on weekdays
at the Royal Palm Hotel

Cross
functional

Pie Chart

General Motors

Control
Charts
It's Good

Capable &
Stable

Histogram

Motorola

Discrete Data Binary Data

Cannot Say

5,000

50

500

12

None of the
above
5

Normality testing is done to: Check whether

the data follows
a normal
distribution

Check
whether the
data is
correct

Check for vital Check the

X's
validity of
measurement
system

None of the
above

A branch of applied
Random
statistics dealing with
Experiment
planning, conducting,
analyzing, and interpreting
controlled tests to evaluate
the factors that control the
value of a parameter or
group of parameters:

Probability

Six Sigma

Design of
Experiments

Hypothesis
Testing

Which among these is

example of continuous
data?

Name of people Number of

Defect
in a forum
employees in severity
a office

Cycle time for

testing

Test case
passing
criteria

A software has 100 LOC.

These 100 lines are:
After the improvement is
made the Std. Dev. Is
expected to:

Defects

Defectives

Opportunity

Unit

Increase

Decrease

Remain Same Depends upon

the defect
definition

Sample
Size
Should be 1

Calculate the control limits

from below data:Mean = 11; Sigma = 0.5

8 and 11

9.5 and 12.5

9 and 12

10 and 11

None of
above

If the control limits of a

process is 8.2 (LCL) and
12.4(UCL) and the
specification limits are 8
and 13; what
Would be the process
capability?

5/4.2

4.2/5

8.2/8

13/12.4

None of
above

What percentage of data

99.73
gets covered between +/- 2
Sigma on the normal
curve?

68

95

99.966

Measurement variation due Reproducibility

to operators is also called
as:-

Repeatability LC error

Gauge error

None of
above

Measurement variation due Reproducibility

to gauge is also called as:-

Repeatability LC error

Gauge error

None of
above

A typical action after Run

Ignore
chart shows 7 or more
points in a row continuously
increasing or continuously
decreasing indicate a trend
would be:

Find out if
measurement
device is
stuck.

Find out what Stop collecting

was different data
about the
process
during that
time

A typical action after Run

Ignore
chart shows A sequence of
7 or more points having the
same value would be:

Find out if
measurement
device is
stuck.

Find out what Stop collecting

was different data
about the
process
during that
time

Pareto Rule states that

80% of
causes are
due to 20%
problems?

80% of work
is done by
20% of
people?

None of the
above?

In a control chart when a

Process out of
data point falls beyond UCL control?
it signifies

Process
under
control?

Both a and b
is true?

None of the
above?

Which of the following are USL

types of Specification Limits

LSL

Both USL and All of the Above

LSL

Which of the following is the Difference

correct definition of
between
repeatability
different
readings of
same operator

Difference
between
different
readings of
multiple
operators

Difference
between
same
readings of
multiple
operators

Average of
difference
readings of same
operator

Which of the following is the Same part

correct definition of
measured by
reproducibility
more than one
operator with
same
instrument

Same part
measured by
more than
one operator
with different
instrument

Different parts
measured by
more than
one operator
with same
instrument

Different parts
measured by
more than one
operator with
different
instrument

Which of the following is not Continuous

the attribute of
Gage R&R
Measurement System
Analysis?

Discrete
Gage R&R

Repeatability Z value
and
Reproducibilit
y

Which of the following

options is not correct?

80% of
problems are
due to 20%
causes?

Gage R&R fails Gage R&R

for Repeatability fails for
Reproducibilit
y

Gage R&R
Gage R&R fails
fails for both for Linearity
repeatability
and
reproducibility

Which of the following is not To eliminate

the correct application of
redundant
Process Mapping Tool
activities

Document
improved
process

FMEA stands for

Failure Mode Failure

Failure Method
and Effect
Method and and Effect
analysis
Effect Analyse Analysis

Failure Mode
and Effect
Analyse

Failure Effects is defined as All possible

types of failure
Which of the following
Mean is a
options is true
measure of
Spread

Impact of
failure mode
Mean is a
measure of
variance

Identify X
variables

Severity of
failure mode
Mean is a
measure of
range

Investigate
errors done by
people

Occurrence of
failure mode
None of the
above

Which of the following is the The ability of a

correct definition of process current process
capability
to meet
customers
requirement

The ability of
the designed
process to
meet
customers
requirement

DPMO stands for

Defective per Defect per

monthly
million
opportunity
opportunity

Defect per
monthly
opportunity

The future
ability of a
process to
meet
customers
requirement
None of the
above

Which of the following is the To draw

correct objective of
conclusions
sampling
about
population
based on a
sample

Shortcut to
Both a and b None of the
complete six
above
sigma project

Which of the following is not Collecting all

the right reason to do
data is
sampling
impractical

Collecting all
data is not
feasible in
destructive
testing

Is not
possible to
collect all data
in process
industry

The three types of ratings Criticality, RPN, Criticality,

RPN,
(used to calculate the RPN) Severity
Severity, RPN Criticality,
for a FMEA are:
Severity

Sampling is only
way of
completing six
sigma project

Severity,
Occurrence,
detectability

Does not
matter;
Higher
number
wins.

Pareto Principle suggests

that:

80% reasons
cause 20%
problems

All reasons
Data focus is 20% reasons
for critical for more
cause 80% of
improvement important
the problems
than process
focus

RPN stands for

Read Post
Reciept

Risk Process Risk Priority

Negotiation
Number

Risk Process
Numerics

Road Path
Navigation

Any product characteristic

that deviates outside of
specification limits is:

Opportunity

Defect

Variable

Attribute

Standard
Deviation.

In which of the phase of

DMAIC would you find the
Root Cause of the
problem?

Define

Measure

Analyze

Improve

Control

The charting of a data set Pareto Chart

in which most of the data
points are concentrated
around the average
(mean), thus forming a bellshaped curve

Standard
Deviation

Normal
Distribution

Scatter Diagram Run Chart

Which of these is not a

form of sampling?

Stratified
Random
Sampling

Segmented
Random
Sampling

Rational Sub
grouping

Systematic
Sampling

Noting can be
infered
Reduce

None of the
above.

Random
Sampling

A risk has detectibility as 1. Detection is

It means:
easy
Once mitigation action on Increase
FMEA has been taken the
RPN should

Detection is Detection is
tough
impossible
Remain same Flactuate

Specification Limits are

specified by:
The value occurring most
frequently in a data set is:
The Company is spending
lot of time in correcting and
paying warranty costs for
Post Delivery Defects.
Which is an example of
Continuous data if we have
to correct the situation?

Customer

Minitab

Control Limits Process

Mean

Median

Mode

Risk

No. of tasks
with Zero Post
Delivery
Defects

No. of tasks
with 0 - 5 , 5 10 , 10- 15
defects

No. of post
delivery
defects in
each task

All of the above.

Which of these explains a

"SPECIAL CAUSE" of
variation?

These casues
are inherent in
the process

If these
causes are
present, the
process is
predictable

This is
because of
something
specific and
has a
significant
effect from
these causes

Each of these
None of the
contribute a
above.
specific &
consistent part of
the total variation

Which of this is NOT a

correct statement?

If DPMO
increases,
Sigma Level
goes down

If Process
Mean shifts
towards
Target, Yield
decreases

If variation
increases,
Sigma Level
goes down

If Yield
increases,
Defect Rate
goes down

None of the
above

Your choice of VOC tool

depends on:
Measuring downtime of an
application is an example
of:

Time
constraints
Discrete data

money

Size of
Population

all of the above

none of the
above.

Operational
definition.

Continuous
data

When we translate Voice of VOC

Customer information into
measurable characteristics,
what is it?

CTQ

SIPOC

Defect

The Black Belt's role in

coaching the team can be
best described as:

An Overseer

A nonsupportive
role that
assures
complete
success

Coach,
teacher,
helper and
supporter

Assessing team
work

In Y = f (X), X is

Dependent,
Independent, Independent, Dependent,
Cause, Control Problem,
Cause,
Symptom,
Effect
Problem
Output

_______ no. of standard

deviations can be fitted
between the mean &
Specification Limits for a 6
Sigma Process

Distribution
of data.
Variable
Data

The primary objective of the highlight the

Business Case is to
problem / failure
to the
Management

3 Can be
determined
only if both
USL & LSL
are specified
explain why it
is important
to work on
this project.

explain the
business
opportunities
to the
Management

Cannot be
determined

get necessary
funds allocated
for the new
projects.

Definition & prioritization of i, ii, iii, iv

CTQs can be effectively
accomplished in the
following sequence:
1) Collect VOC Data
2)Targeting of customers
3)Customer Segmentation
4)Translation of VOC into
specific needs

As DPMO goes down

i, iii, ii, iv

Process
Process
Capability goes Capability
up
goes down

iii, ii, i, iv

i, iv, iii, ii

Process
None of the
Capability can above
either go up
or go down

The correct sequence of

i,ii, iv, iii
execution for the Analyze
phase is
1)VA - NVA analysis of "AS
IS" process
2)Understanding & descibe
the variation
3)Narrowing down to the
root casues
4)Identification of all
possible causes

ii, iv, iii, i

iv, iii, ii, i

iv, i, ii, iii

Variation caused due to

special cause can be
distinguished using

Run charts

Pareto
diagram

Scatter plot

Fish bone diagram

Normally distributed data

indicates that

there is no
process
variation

the process is the data set is all the above

centered
under the
influence of
common
causes

Find the Mean, Median for Mean = 27,

the following data set
Median = 20
2, 5, 10, 12, 15, 20, 30, 25,
50, 55, 40, 60
Pareto Chart uses

Mean = 27,
Median =
22.5

Discrete data

Mean = 22,5, Mean = 27,

Median = 25 Median = 27

Continuous
data
5 Why method is one of the Root Cause
Cost Benefit
methods to do the
Analysis
Analysis
Control Limits and
are never equal some times
Specification Limits
to each other
equal to each
other

Either a or b

Both a and b

Pay-Off
Matrix
are always
equal to each
other

None of the
above
are
interchangable

Purpose of FMEA tool is

to help
helps prevent
prioritize and problems from
focus on
occuring
eliminating
product and
process
concerns
and/or

to improve the
quality,
reliability and
safety of the
evaluated
products

to help
prioritize
improvement
efforts

all the
above

A tool to
identify
sources of
variation

A customers
requirement
which is
converted into
a product or
service
characteristic

A tool used to
gather and
understand
customer needs

The primary objective of Six To achieve

Sigma Methodology is
process
centering &
reduce process
variation

To establish
relationship
between
various
process
elements

To improve
the process

Any of the above

Which of the following

i, ii, iii
statements is true with
respect to Project Charter
1)Project Charter is a timebound document
2)Project Charter sets the
expection for the team
3)Project Charter keeps the
team aligned with
organizational objectives
4)Project Charter clearly
specifies the problem
statement & the scope of
the project

ii, iii, iv

i, ii, iv

i, ii, iii, iv

Which of the following

statements is true :

The normal
distribution is
used with
continuous
data

The normal
distribution is
used with
discrete data.

Discrete data is
capable of being
meaningfully
subdivided into
more precise
increments.

What is a CTQ?

The input of a
process

Continuous
data is not
capable of
being
meaningfully
subdivided into
more precise
increments.

Which of the following data Variable Data

types can be subdivided
into more precise
increments

Attribute Data Both of the

above

Graphical representation of Cause & Effect Pareto Chart Affinity

vital few v/s trivial many is Diagram
Diagram
called

None of the
above

Scatter Plot

As DPMO goes down

Process
Process
Capability goes Capability
up
goes down

Process
None of the
Capability can above
either go up
or go down

Process analysis

allows deep
reveals the
investigation
utilization of
into the process time &
resource by
the process

helps in
all the above
finding out
redundancies,
inefficiencies,
bottlenecks &
delays

Scatter diagram is a tool

used for

analysis of data trending

collected over a purpose
period of time

finding out the all the above

relationship
between Ys &
Xs

Process Map analysis helps value added

finding out
work

non-value
added work

value
all the above
enabling work

Calculation of DPMO is
applicable is applicable in
case of

Discrete data

Variable data Both a & b

Variation in a process

occurs only due occurs only

occurs due to none of the
to common
due to special a combination above
causes
causes
of common
causes &
special
causes

None of the
above

A process can be effectively Response plan 100 %

controlled by implementing
inspection

Error proofing All the above

Pilot is

a test of all or
part of a
proposed
solution on a
small scale

a test of all or a test of all or

part of a
part of a solution
solution on a on a large scale
small scale

Sigma is a statistical unit of Process

measure for representing
capability

Process
variation

Process
centering

Process stability

Define Phase in a DMAIC

Methodology is
characterized by
Business Case
Designing of check sheet
Milestones
Establish Project Y
Understanding variation
Process mapping

i, ii, iii, iv

i, iii, iv, v

i, ii, iii, iv

i, iii, iv, vi

____________ is used for

organizing & grouping of
data

Scatter plot

Affinity
diagram

Check sheet

Process map

Variation in measurement
obtained when one
operator uses the same
measurement process

Gage
Reproducibility

Gage
Gage
Repeatability Reliability

Gage R & R

Mapping the Wants to

Needs and thus arriving at
prioritization Xs is done
through

Pugh Matrix

Affinity
Diagram

Pareto Chart

Process
Capability
Analysis

Run Chart

Scatter Plot

Box Plot

a test of all or
part of a
proposed
solution on a
large scale

__________ is a sequential Histogram

time series plot of data
which provides some
statistical analysis data

Variation in a process

occurs only due occurs only

occurs due to none of the
to common
due to special a combination above
causes
causes
of common
causes &
special
causes

Techniques used for subprocess mapping

Process flow
chart

Alternate path Crossmethod

functional
map

Key benefit of the Piloting

reducing the
risk of failure

increase in
opportunity
for feedback

Which of the following tools Brainstorming Affinity

should be used when a
diagrams
team is generating and
prioritizing a list of options
that include highly
controversial issues?
The primary factor in the
successful implementation
of six sigma is to have

the necessary
resources

All the above

refining the
all the above
implementatio
n plan

Nominal
group
technique

5whys

the support
explicit
a
and
customer
comprehensive
leadership of requirements training
top
program
management

Which of the following tools Check sheet

would be most appropriate
for collecting data to study
the symptoms of a
problem?

Flow
diagram

Force-field
analysis

Activity network
diagram

Positional, cyclical, and

SPC charts
temporal variations are
most commonly analyzed in

multi-vari
charts

cause and
effect
diagrams

run charts

The most important aspect u

of functional requirements
is that they
describe a single,
measurable performance
describe how a product or
service should operate
be traceable to the voice of
the customer
provide upper and lower
performance limits
Which of the following
control charts is most
appropriate for monitoring
the number of defects on
different sample sizes?

np

Whichofthefollowingis
mostimportantin
evaluatingand
understandingdesign
intent?

Brainstormin Conducting
g failure
computer
modes
simulations

Identifying the
functional
requirement

Developing
FMEA

If a process follows an
0.4
exponential distribution with
a mean of 25, what is the
standard deviation for the
process?

5.0

12.5

25.0

Whichofthefollowing
activitiesisvalue-added?

Process

Storage

Inspection

Ablackbeltplanstotestthe 2-samplez
performanceofworkers
test
beforeandaftertraining.
Whichofthefollowing
hypothesistestsshouldbe
usedtodeterminewhether
thetrainingactually
improvedtheworkers
performance?

2-samplet
test

Pairedttest Ftest

Thepurposeofusing
controlchartsisto

evaluate
process
performance
over time

determine
how to
recreate the
process

detect the
causes of
nonconformities

Data being used in the

0.25
initial set-up of a process
are assumed to have a
normal distribution. If the
nominal (target) is set at
the center of the
distribution, and the
specification limits are set
at 3 from the center, then
the Cpk is equal to

1.00

1.33

1.67

Which of the following is

defined as continuous,
incremental improvement?

Kaizen

JIT

Kaikaku

To assess the significance analysis of

of factors in either a
variance
fractional- or a full-factorial (ANOVA)
experiment structure, a
black belt can use

fault tree
analysis
(FTA)

failure mode evolutionary

and effects
operation
analysis
(EVOP)
(FMEA)

Whichofthefollowing
performancemeasuresis
mostappropriatefor
evaluatingthetangible
effectsofasixsigma
project?

Team
member
absentee
rate

Employee
morale

Setup

determine if a
process is
performing
within
specifications

Kanban

Cycle time

Whichofthefollowingis Machine
thebestwaytoenhancethe repair
long-termavailabilityofa
machine?

Unsolicited
compliments
from customers

Total
Computerize Increased
productive
d SPC
operator
maintenance systems
training

Typically,whichofthe
Selectthe
followingactivitiesisdone team
earliestintheformationofa
projectteam?

Identifythe Identifythe
objective
sponsor

Allocatethe
resources

Ablackbeltisdevelopinga 4
failuremodeandeffects
analysis(FMEA)forthe
hamburgerpreparation
stationinafast-food
restaurant.Thefollowing
ratingsweredevelopedfor
thelow-heattemperature
failuremode.
Severity=9
Occurrence=2
Detection=1
Whatistheriskpriority
number(RPN)forthis
FMEA?

18

Whichofthefollowing
Itviewsa
Most
statementsistrueaboutthe systeminterms constraints
theoryofconstraints?
ofdiscrete
arephysical.
processes.

12

Most
Itfocuseson
constraintsare continuous
theresultof improvement.
policies.

Whichofthefollowing
6%to34%
describesthe95%
confidenceintervalofa
20%absenteerateina
departmentwith30people?

8%to32% 13%to27% 17%to23%

Whichofthefollowing
Cyclical
typesofvariationisLEAST
likelytooccurinsequential
repetitionsofaprocessover
ashortperiodoftime?

Positional

reducing
fieldfailures
tovirtually
zero
gagevariation process
performance

Temporal

Seasonal

Poka-yokeisbestdefinedas improving
machine
efficiency

capturingthe preventing
voiceofthe controllable
customer
defects

Ameasurementsystem
analysisisdesignedto
assessthestatistical
propertiesof

process
stability

engineering
tolerances

Whichofthefollowingbest Replicate
describesacontrolled
variablewhoseinfluenceon
aresponseisbeingstudied?

Version

Level

Factor

Foraprocess,=35.0and 37.24
=5.00.Ifthesubgroupsize
isn=5,whatisthevalue
fortheuppercontrollimit
fortheprocess?

37.89

41.71

52.50

Mathematically,theLEAST ratio
informativeofthefour
measurementscalesis

nominal

ordinal

interval

Asixsigmaprojectto
Costofpoor
reducebillingstatement
quality
expenseshasshownthe
needtohiretwoadditional
mailroomclerks.Basedon
thisinformation,whichof
thefollowingmetrics
shouldbeusedtomeasure
thefinancialbenefitsofthe
project?

Returnon
investment

Netpresent
value

Internalrateof
return

Atreediagramcanbeused Allowateam Showa

Presentdata Revealthetrue
todowhichofthe
toidentifyroot causality
fromacheck levelofa
following?
causeseven
relationship sheet
problems
whenno
complexity
credibledata
exist
Whichofthefollowing
Power
termsisusedtodescribethe
riskofatypeIerrorina
hypothesistest?

Confidence Levelof
Betarisk
level
significance

Whichofthefollowingisa Product
Zerodefect
componentofavisual
specifications policies
factory?

Just-in-time Equipment
policies
servicemanuals

When=10,whatsample 7
sizeisneededtospecifya
95%confidenceintervalof
3unitsfromthemean?

11

32

Whichofthefollowingis Blocking
thebesttechniquefor
improvingtheprecisionofa
designedexperimentwhen
theexperimentalmaterialis
nothomogeneous?

Confounding Randomizati Fractionalizing

on

Afterthemajorheadingsof Assemblethe
atreediagramhavebeen rightteam
brokenintogreaterdetail,
whatisthenextstepthat
shouldbetaken?

Reviewthe Revisethe
diagramfor problem
logicalflow statement
and
completeness

Choosethetree
diagramgoal
statement

Asixsigmateamhasbeen Flowchart
formedtoimprovean
existingprocess.Whichof
thefollowingtoolsshould
theteamusefirsttogaina
clearunderstandingofthe
currentprocess?

Paretochart Process
FMEA

Latinsquare
DOE

43

Astoreusessignsat
kanban
specificpointsinitsstorage
areatoindicatewhen
productsneedtobeordered.
Thispracticeisanexample
of

poka-yoke

checkpoints hoshin

Amethodthatchangesdata bias
withoutsignificantly
adjustment
reducingaccuracyor
precisionisknownas

statistical
efficiency

blocking

Acompanysaccounts
Fishbone
payabledepartmentistrying diagram
toreducethetimebetween
receiptandpaymentof
invoices.Iftheteamhas
justcompletedaflowchart
oftheprocessandidentified
thecriticalsteps,whichof
thefollowingtoolsshould
beusednext?

Scatter
diagram

Boxand
Histogram
whiskerplot

Whenateamconsistsof
40
fiveblackbeltsandeight
qualityengineers,how
manyuniquemeetings
couldbeheldconsistingof
oneblackbeltandtwo
qualityengineers?

80

140

280

improve
profit

increase
customer
satisfaction

Theprimaryreasonthat
reducedefects improve
mostcompaniesimplement
processes
sixsigmaisto

coding

Forconsumerproducts,an productnot
end-user
internalreject nonconforming
increaseinthepercentage meeting
dissatisfaction rates
materialcosts
ofreturnedgoodsmost
specifications
likelyequatestoanincrease
in
Legalrequirementsspecify Decreasethe
thatabottledproductmust targetfill
containatleastthevolume volumeonly
printedonthelabel.A
bottlingcompanywantsto
reducetheamountof
overfilledbottles.

Onthebasisofthedata
above,whatisthemost
effectivestrategyto
accomplishthistask?

Decreasethe
targetfill
variation
only

Firstdecrease Firstdecrease
thetargetfill thetargetfill
volume,then variation,then
decreasethe decreasethe
targetfill
targetfill
variation
volume

Inmeasurementsystem
analysis,whichofthe
followingpairsofdata
measuresisusedto
determinetotalvariance?

Process
Noisesystem Measurement Systemvariance
varianceand
and
varianceand andbias
reproducibility repeatability process
variance

Whichofthefollowing
Affinity
toolsisusedextensivelyin diagram
qualityfunctiondeployment
(QFD)?

Matrix
diagram

Causeand
effect
diagram

Activitynetwork
diagram

WhatisDesignforSix
Bothaandb
Sigma
ChooseYourAnswer
a)Amethodologyfor
designingorredesigning
products,services,or
processes
b)Aalternatewaytoplan
foraSixSigmaDMAIC
initiative
c)Anaturalprogressionto
continuallyrootouthidden
dollarstothebottomline

Bothbandc Bothaandc

Acommonlyreported
Afailureto
problemassociatedwithSix completeany
Sigmaprojectsdealswith: projectcharter
documentation

Adesireto
complete
projectson
time

TheParetochartisawidely Afrequency
usedqualitytoolandits
basedranking
principleshavebeenusedin ofcategories
manyprojects.Whichofthe
followingisanappropriate
applicationofapareto
chart?

An
Acritically
alphabetic
weighted
basedranking rankingof
ofcategories categories

Afinancially
weightedranking
ofcategories

Withwhatinitialstepdoes Problem
SixSigmaproject
Definition
methodologynormally
begins?

Project
charter

Champion's
Approval

Whichtablewouldyouuse tdistribution
todeterminetheconfidence table
intervalofthemeanfor
samplesizeof100and
standarddeviationof3:

zdistribution chi-square
table
distribution
table

Noneofthe
above

Arequirement Alackof
thatprojects businessimpact
mustbe
forthecompany
$100,000in
value

Define

Fdistribution
table

Only if you had a much

Momentsof
smaller sample like 5 or 15, truth
and did not know the
standard deviation, you
would use the 't' table
instead of the 'z' table.
A customer satisfaction tool
known as Kano Model is
used for analysing
customer requirements.
Which of the following is not
considered a kano model
category:

KANO model is an indicator

of customer satisfaction
and helps the organization
in understanding the
appropriate customer
satisfaction level. The
organization should
however be aware that the
Kano model CAN NOT:

Analyze
customerneeds
and
requirements

The process map known as Floorlevel

SIPOC(suppliers,Inputs,
Process, Outputs,
Customers) provides team
members with an
understanding of the
process. It is a view of the
process taken at:

Delighters

Dissatisfiers Satisfiers

Determinethe Meetthe
Deteminewhen
basic
latent
thecustomer
satisfiersfor requirements levelshaverisen
thecustomer forthe
customer

The
customers
prespective

Adetailedlevel

What is a project charter? A description of The product

that will be
Identify which ever correct. the business

The

All

A(n) ____________ is
Matrix
when there is an effect on Y
while varying two or more
Xs at the same time?

Interaction

need addressed
by the project

Averyhigh
level

the above

relationship
produced by
between the
the project,
business need
that is,
and the
characteristics product.
of the value
(product or
service) that
the project will
create

Response

None

above

Factor

of the

An improvement process in ControlChart

which a company measures
its performance against that
of best-in-class companies,
determines how those
companies achieved their
performance levels, and
uses the information to
improve its own
performance.

SixSigma

Benchmarkin CauseandEffect
g
Diagram

For a set of data, the

Sample
average squared deviation Variance
from the mean, with a
denominator of n-1.

Normal
Distribution

Sample

Population

Countable observations, for Sample Size

example, number of
defects.

Attribute
Data

Discrete
Data

Variable Data

In order for a problem to be The problem

solved correctly, which of
must be
the following must occur
defined.
first?

Relevant
data must
be
gathered.

Which of the following

measures can be used to
find a quick approximation
of the availability of a
system?

The
measureme
nt system
must be
validated.
Mean time to Failure rate Mission time
failure (MTTF) and failure and failure
and mean
mode
rate
time to repair
(MTTR)

The process
must be
mapped.
Downtime and
time to repair

What does SIPOC stand Suppliers,

for?
Input,
Process,
Output, and
Corporate

Stakeholder
s, Input,
Process,
Output, and
Customers

Suppliers,
Input,
Policies,
Output, and
Customers

Suppliers,
Input, Process,
Output, and
Customers

FMEA is used in

Improve
phase

Measure
phase

Analysis
phase

any of the
DMAIC phases

Graphical
representations of the
variation in a process
over time is referred as

scatter plot

normality
plot

box plot

control chart

Correct
Option
3

1
4

1
4

4
1

3
3

2
2
1
2

3
5

2
1

1
3

3
4
2

1
1

3
2

2
4

1
4

1
3
3

4
2

1
1
1

4
4