Meridian M1 CS1000 FAQ

Meridian M1 CS1000 FAQ
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Meridian FAQ
How do I Log onto the system
I get "OVERLAY CONFLICT" when I try to enter a load
How do I log on to Meridian-mail
What is a TN
The PBX time is wrong
Change PBX Time and Date without using the terminal
I unplugged my digital phone, now it doesn't work - disabled.
Find the TN from an extension number
Printing extension settings
Find telephones with a particular feature
How many phones are on my System
How do I list all the pick up groups
Make changes to an extension
How do I save (backup) my Database
Setting up Ground Start Trunks
Change a trunks answer point (ATDN)
Compatible PCMCIA cards
Compatible CF - Compact Flash
Find a routes trunk members
I'm experiencing T1 problems
Make a 2016 Display work
Changing a phones ring type
Message Waiting Lamps
Find Disabled TNs
Looking up Error Messages
How to change the displayed name

Will MOVing my sets cause corruption
List disabled sets (Option 11)
No dial-tone, excess trunk noise.
How do I remove the ACOD from an SMDR record
How do you disable then re-enable a tty port ?
Manually set call forward on an analog phone?
Miran card has a red alarm, and LED alarm code T:20.
How to set up CDR when using Account codes
How can I directly access a Trunk to test it.
Changing the Display name (CPND).
No Dial Tone on Analog phones.
My (analog) trunks are not clearing down correctly, or locking
up.
Calling Line Identification (CLID)
Consoles cannot use services requiring DTMF tones.
Hunting and Forwarding do not work.
PC Attendant stuck in Position Busy.
Call Party Name Display (CPND) over a PRI
How can I remotely Re-boot
Call Forward External....
Enable Trunk to Trunk connections
How can I access CS1000 from Base/Sig Server
Special External Dial-Tone
Help. My PC Console display is blank
Help. Intermittent DTMF decoding
How do I Log onto the system

At the terminal (or PC running a terminal session), hit <return> a couple of times:
If the response is OVL111 nn TTY, or OVL111 nn SL-1, then someone else is logged on.
If the response is OVL111 nn IDLE, or OVL111 nn BKGD, then you are able to logon.
If the response is OVL000>, then you are already logged on!
If there is no response check cables, the setting of any A/B switch, and set correct baud rate!
To login:
Type LOGI<return>
The system responds with PASS ?
Type in your password, and if its correct the system will respond with a prompt: >
If you do not know your password, contact the installers of your system. (0000 is the default).
Load a (overlay) program by entering: LD XX
where XX represents the overlay (or load) number.
End the program by entering ****, or typing END
Always end a login session with: LOGO
This will reload the background routines automatically.
Be carful not to log in more than 3 time incorrectly!
If you see OVL400 this means you are locked out - for up to 45 Minutes.
It is useful to use a terminal program that gives the user a scroll back buffer, which allows reference back to previous commands without
the need to print everything out.
When entering commands and data, a good rule is: if you are not sure what to type, press <enter> to either use a default value or leave
the current value unchanged.
With Release 19 (and later) software, LD's 10, 11, 20, and 32 are linked. Once one of these overlays has been loaded it is possible to
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add, print, and get the status of a set without having to exit one overlay and load another. Also, prompts ending with a colon (:) allow the
user to enter a question mark (?<enter>) for a list of valid responses to that prompt.
I get "OVERLAY CONFLICT" when I try to enter a load

Multi-User Login enables up to five users to log in, load, and execute overlay programs simultaneously, but NOT concurrently in the
same load - this is to prevent database corruption. If you try to enter a load, but see:
OVL429-OVERLAY CONFLICT
Your choice is either to try later, or force a log off for the user blocking your access.
At the > prompt, type WHO to find out who is logged on, and which load they're in.
>WHO
PORT ID
TTY 02
TTY 04
OVERLAY
0
135
NAME
ADMIN2
ADMIN1
SPRT
MONITOR
Type FORC XX to force a log off for TTY XX (you must be logged in with LAPW or a level 2 pasword for this to work).
If you're feeling very conscientious, you can precede this with a SEND XX message informing the TTY XX user of his/her impending
fate. At the " SEND MSG: " prompt, enter your message (up to 80 characters). SEND ALL sends the message to all logged-in TTY's.
If you get a "FORC NOT ALLOWED-OVERLAY NOT ABORTED" error, disable, and re-enable the offending TTY port in LD 37:
DIS/ENL/STAT TTY X
How do I log on to Meridian-mail

On an Option 11, first log onto the system.
At the > promt, type AX and press enter. You will be greeted by the Mail interface. If not, try ctrl R to redraw the screen.
To exit, type ctrl ] - (the control key and 'close square bracket' together).
Note: You need to use a VT220 compatible terminal emulator for all the 'features' to work. Hyperterminal does NOT support VT220
emulation unless you upgrade to Version 6.3.
A large system has a separate Meridian Mail administration terminal.
What is a TN
'Humans' think in terms of telephone number, or DN. The PBX thinks in terms of TN, terminal number.
A TN (Terminal Number) is the 'equipment port' to which a device is attached. The Meridian refer's to all trunks and sets by their TN.
A TN is a number represententing the physical location of the port, and must be known to make changes to a particular device.
TN = LSCU (Loop, Shelf, Card, Unit)
In large Meridian systems (e.g. Options 61, 81, etc) equipment locations are shown as: Loop, Shelf, Card, Unit
i.e. 008 0 14 11 This location may be addressed as: 8 0 14 11
In small Meridian systems (e.g. Options 11) equipment locations are shown as: Card & Unit
i.e. 008 0 00 11 (The zero's shown between the 8 and 11 have no significance and are ignored.)
Note: In an Option-11, 008 0 00 11 refers to Card-Slot = 008 and Unit = 11
It is address in programming as: 8 11
The PBX time is wrong

Access LD 2.
To set the correct time and date, at the REQ: prompt type:
STAD day month year hour minute second.
So, enter the following to set the PBX to the current time:
STAD 22 04 13 11 29 39
Note, with later releases, this must be done with an ADMIN2 login.
TTAD will print the current values, and show you the syntax.
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STAD DD MM YYYY HH MM SS will set the new values

For further information, see:
Setting Time and Date
Set the Time with NTP
Change PBX Time and Date without using the terminal

Solution: Add time and date keys to the console set.
Access LD12:
KEY xx MTM
KEY xx MDT
The format to enter the information is day, month, and year. The time has to be entered in 24-hour Format. These features only work on
actual consoles such as 1250s, 2250s and QCWs
I unplugged my digital phone, now it doesn't work - disabled.

Digital ports which have no phone attached are routinely disabled.
Ports must be re-enabled to return service, the terminal number (TN) must be known.
Access LD32.
At the REQ: prompt, type:
ENLU c u (c u being card and unit, or TN).
The LD32 command LDIS will list the TNs of the all the disabled units.
The LD32 command STAT xx (xx = a TN) will show the status of that TN
Further information: Find Disabled TNs
Find the TN from an extension number

Print the directory number data-block: DNB
Access LD 20.
REQ: type PRT
TYPE: enter DNB (directory number data-block)
CUST: enter 0
DN: enter extension number (directory number). Up to 8 numbers maybe entered.
DATE: enter
PAGE: enter
DES: enter
Note the TN from the information displayed.
The TN associated with KEY 0 is probably the main set, as KEY 0 is the PRIME DN.
Printing extension settings

Its a good idea to do this before making changes, or to check current settings (for example, which features are enabled or disabled).
Access LD 20. (or LD 10, or LD 11 - see below)
REQ: type PRT
TYPE: enter 500 (500 for an analogue set, or digital set type number, eg 2616)
TN: enter the TN (terminal number - see above).
CUST: enter 0
DATE: enter
PAGE: enter
DES: enter
Note the information displayed.
(X11 Administration Input/Output guide).
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Find telephones with a particular feature

Access LD 81:
REQ: LST
CUST: 0
FEAT: FNA
This example will print all TNs that are set to FNA in CLS.
Use this overlay to check that you know where all your maintenance sets are, as these should be carefully controlled.
For example: FEAT: MTA
How many phones are on my System

Access LD 81:
REQ: CNT
CUST: 0
FEAT: SETS
This example will 'count' the total sets (types in colums) on a system.
At the REQ: prompt, LST will 'list' the TN's.
At the FEAT: prompt, enter 500 or 2000 to list or count various types (depending upon the REQ) of sets on a system.
How do I list all the pick up groups

Access LD 81:
REQ:LST
CUST: 0
FEAT: RNPG
Make changes to an extension

Access either:
LD 10 (if the changes are to be made to an analogue set)
or:
LD 11 (if the changes are to be made to a digital set).
REQ: type CHG
TYPE: enter 500 (500 for an analogue set, or digital set type number, eg 2616))
CUST: enter 0
TN: enter the TN (terminal number) of the set you want to modify.
ECHG: enterYES
ITEM: enter the item you wish to change.
There are a lot of options to this command! Refer to page 64 or 110 for a list of responses.
(X11 Administration Input/Output guide - Book 1)
(X11 Administration Input/Output guide - Book 1 for LD 10).
(X11 Administration Input/Output guide - Book 1 for LD 11).
How do I save (backup) my Database

Access LD 43, at the REQ prompt, enter EDD.
The database will be checked saved to an internal memory area.
This process can takes sometime, although should be performed on a regular basis (eg, after changes are made)..
If the backup fails, try:
EDD CLR
Further information:
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SSC Database Backup

Remote Backup and Restore
CPDC Backup to USB device
Setting up Ground Start Trunks

First, ensure the local PTT can support Ground/Earth signaling.
Install NT8D14 Universal trunk cards.
Note: NTCK16AE trunk cards, known as XFCOT/PPM, support loop signaling only.
To change trunk signaling type, use Load-14:
Access LD 14
REQ: type CHG
TYPE: enter COT (Central Office Trunk Data).
TN: enter TN of trunk to be converted to Ground Start type.
Set SIGL (Level 3 Signaling) to GRD (Ground Start)
Set SUPN (Supervision) to YES.
More information: Analog Lines & Trunks
Change a trunks answer point

To direct trunks to, say, an Auto-Attendant, use Load-14 to change the ATDN.
Access LD 14
REQ: enter CHG
TYPE: enter COT (Central Office Trunk Data).
TN: enter TN of trunk to go to voice mail.
Note: TN = Terminal Number = Loop, Shelf, Card, Unit
ATDN (Auto Terminate DN), enter DN (Directory Number) of Voice Mail Hunt Group.
Repeat for all trunks that should be directed to voice mail.
NOTE: AUTO must be YES for the associated Route, LD 16. The default is NO: trunks will normally terminate at the console.
Compatible PCMCIA/CF cards

The following PCMCIA memory cards are compatible with the Option 11c.
40 Meg:
IBM - 40G4315
Toshiba - TH6SS160402AAA
Sandisk - SDP3B-40-101
3 Meg:
Toshiba - TH6SS160031AAA
40 Meg cards are used for distributing software, 3 Meg cards are good for system patches and archiving databases - but they cannot
be used for software upgrades.
LD43's BKO and RES commands will back-up and restore the Database to an external PCMCIA card (place card in Drive B slot).
Note: Cards with capacities greater than 64 Meg are NOT supported. A 32 Meg Compact Flash with PCMCIA adapter is suitable for
back-ups.
UPDATE: It's pretty rare to see 64 Meg PCMCIA cards these days, even second hand on Ebay! A workaround for the old Option 11
SSC cards is to use a Compact Flash 128 Meg with a PCMCIA Adapter card fitted.
Compatible CF - Compact Flash

The Compact Flash (CF) used with CS 1000 are specifically designed for high reliability, data integrity and long life. They have specific
data retention and access characteristics, wear leveling, ECC, and have been matched to the CS 1000 applications.
If a CF on a CPPM or CPPIV does not have either NTMNXXXX or Nortel or Avaya labeling it is suspect and should be brought to the
immediate attention of Avaya support by raising a ticket. Avaya does not support the use of 3rd party CF cards for replacement.
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Use only the following approved CF for replacement:
Part Number
N0071470
N0116597
N0005129
N0170014
Description
Blank 128 MB Compact Flash
Blank 512 MB Compact Flash
Blank 1GB Compact Flash
Blank 2GB Compact Flash
Find a routes trunk members

Access LD 21...
REQ: enter LTM
CUST: enter 0
ROUTE: enter the Route number, start at zero, but check others too.
This will produce a list of trunks in the specified route.
I'm experiencing T1 problems

Some things to check:
Access LD 60...
TRCK PCK - Select Primary Clock (normal)
LCNT - Check Counters (sync loss count, etc)
RCNT - Reset Counters
Do a loop status (with only one T1, the loop number may bo omitted)
STAT
See TRACKING on the third line? This means slave mode (normal setup) set.
Otherwise timing is in FREERUN mode (which is undesirable). It may also indicate problems with the primary clock source.
Check Clocks (Pri & Sec) for loop with LD73
Access LD 73...
REQ: enter PRT
TYPE: enter DDB
PREF= Loop number of Primary Clock Source
SREF= Loop number of Secondary Clock Source (may be blank with only one T1)
The Loop number should be the same as the T1's loop number, indicating that that T1 is providing the clock.
Note: if the clock source is unstable (eg, prone to drift) the PBX will automatically switch to FREERUN mode. This may, after time,
cause the T1 to drop out altogether - requiring a manual 'select Primary Clock' TRCK PCK.
The PBX is slave to the clock source, which means clock problems are usually MUX related.
Make a 2016 Display work

To fix the 2016 display will be a 2 step process:
Using MAT, go into station admin and highlight the 2016s that needs to be fixed. Click on features and at the bottom of the page and in
the SEARCH BY box, make sure 'feature' and NOT 'feature group' is selected. IF key 7 is assigned a feature (IE. Program, Autodial,
message center,etc.), then find the feature of DDS and when DDS pops up , make sure NO DIGIT DISPLAY is in the box, then click
OK, then done. Then click on key 7, click on clear, click on ok, click on ok again, then on the main station admin page the sync status
should be CHG. Go ahead and send this change to the switch (sync, transmit, selected). What this accomplishes is it nuls key 7.
Key 7 must be clear - with nothing programmed on it before assigning the digit display.
Once the change is submitted to the switch and key 7 is clear, go back into station admin, click on the 2016, click on features, go to
DDS and and now you can select automatic digit display, click on OK, click on done, click on OK. Then transmit this to the switch
(sync,transmit,selected). this will automaticlly assign key 7 as the program key and your display should now work.
Changing a phones ring type

Northern Telecom systems can easily allow for 4 different distinctive ring types on digital telephones. This is useful when several
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phones are located in close proximity to each other.

If you have a NorStar key system, simply press: "Feature * 6". Now press numbers 1,2, 3, & 4 on your alphanumeric keypad to pick
your ring type. The default is ring type #1.
If you have a Meridian 1 PBX, you will need to log into your PBX. Once logged in, verify the TN of the digital phone you wish to
change. Go to LD 22, print the DNB to get TN. Now you can print the TNB in LD 20. When you print the TNB in LD 20, look at the
prompt in CLS that starts with DRG. The number following DRG is the ring type. The default is DRG1. To change this prompt, go to LD
11 and do a CHG in the CLS field. You can pick DRG1, DRG2, DRG3, or DRG4. Make the change, call the phone, and see if you like
the new ring.
Message Waiting Lamps

For EACH EXTENSION wanting voicemail, the following CLS options must be set in order for the message waiting lamps to function
correctly:
For a digital set you need to following:
CLS = MWA FNA HTA
HUNT = xxxx (voicemail number)
FDN = xxxx
For an analog set you need the following:
CLS = MWA FNA HTA LPA
HUNT = xxxx
FTR FDN = xxxx
Notes:
MWA Message Waiting Allowed
FNA Forward No Answer allowed
(when there is no answer where do you want the call to go and the FDN is the extension you want the call to go to)
HTA HunTing Allowed
(this is when your phone is busy do you want it to go somewhere else and hunt is the number you want the call to go to when
your line is busy)
LPA LamP Allowed
(you have to have lamp allowed on an anlog set to light the voicemail led. It gets power to light the lamp from the power card on
the shelf unlike a digital set that gets power from the digital line card)
Stuck Lamp(s):
Program a set, perhaps in the PBX room, with a MCK (Message Cancelation) key. Press this key, and enter the DN of the set with a
stuck on message waiting lamp, and press again. The users lamp should go out (incidently, MIK turns a lamp on in the same way).
If a user complains his message waiting lamp lights seemingly randomly, check:
1. If other DN's appear on the TN, if any of those DN's have a voicemail waiting.
2. If another user is set to light his lamp with an Advanced Search in Voicemail Administration.
Testing the Message Waiting lamp on a phone using MIC and MCK keys:
To turn ON a Message Waiting lamp:
1. Hit the MsgInd (MIK) key, it will stay solid
2. Enter the DN with the MW lamp to light
3. The MsgInd key will clear and the MW lamp on the DN will light.
To turn OFF a Message Waiting lamp:
1.
2.
3.
4.
Hit the MsgCancel (MCK) key, it will stay solid

Enter the DN with the MW lamp to turn off
If the lamp is lit, the MsgCancel key will flash
Press the MsgCancel key again and the MW lamp on the DN will go out.
Find Disabled TNs

To find TN's disabled by the night routines, go to LD 32 and at the REQ prompt, type LDIS followed by the loop and shelf #. This will list
everything for that loop/shelf that is disabled. If there are no disabled sets, you will get a NPR code. Do this for each digital loop that
you have.
To find your loop numbers, go to LD 97 (skip if you know your loop numbers)
REQ: prt
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TYPE: xpe
XPEC : (just hit enter)
This will print out all your (enabled) loops.

4,8,12, etc...
Go to LD 32
.ldis 4 0 (enter)
This will show you what is disabled in the specified loop/shelf.

You might have some power TN's so don't delete/count those, but the phones will listed too.
Looking up Error Messages

To look up error message while within a load, shell out with !
(this will not work for pre Release 21 software):
Type "Shift and the "1" Key (!)
Type "ERR then "space" the "error message"
SCH0600
type Shift "1"
> ERR SCH0600 (enter)
> SCH0600 Illegal Input Character
How to change the displayed name

To change a name: LD 95 - always OUT the old name first. Then insert the NEW name.
LD 95
REQ: OUT
TYPE: NAME
CUST:"0"
DN: 5555
Return through to the "REQ" prompt.
Then add the new name:

REQ: NEW
TYPE: NAME
CUST:"0"
DIG DN: "The extension"
- i.e. 5555
NAME: "The name"
- i.e. BOB JONES
You can add more names at the next "DN" prompt.
Will MOVing my sets cause corruption

X11 MOV Command Clarification
At the request of the DAC M1 Core Task Force, this bulletin is being issued to clarify the current restrictions when using the move
command (MOV) in various applications and configurations. The information listed below was verified on Release 25.30 software.
Where applicable we have noted known differences in operation on older releases of software.
MOV Command Restrictions
IMPORTANT: Prior to using the MOV command, it is advised that any active device (phone, card, shelf, loop, etc) be disabled.
LD 10 Analogue Telephones
MOV command can be used to move analogue IPE telephones from one loop, shelf, card, unit to another lscu with the following
restrictions (includes moves across Superloops):
ACD sets must not be moved. Remove (out) data and re-enter at destination.
Telephones with mixed directory numbers can only be moved to a TN on the same loop; unless the prompt MLDN = Yes in LD
17.
Cannot be used for Option 11C model sets
MOV command can be used to move analogue EPE telephones from one unit or card to another, but does not support moving these
phones across shelves or loops.
LD 11 Digital Telephones
MOV command can be used to move digital IPE telephones from one loop, shelf, card, unit to another lscu with the following
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restrictions (includes moves across Superloops):

ACD sets must not be moved. Remove (out) data and re-enter at destination.
Cannot be used for Option 11C model sets
MOV command can be used to move digital EPE telephones from one unit or card to another, but does not support moving these
phones across shelves or loops. MOV PAIR command can be used providing the system is on Rls 24 or 25. This command will not
function properly on rls 15 23, recommend using MOV on these releases of software.
Notes:
If moving a voice unit with an associated data unit, the data unit must also be moved. On the NT8D02 DLC card, both voice and
data TNs can be moved by the MOV PAIR command.
If Call Forward is activated prior to the set move, the Call Forward data will be moved to the destination set.
LD 25 Move Data Blocks
MOV command can be used to move data blocks at a card, shelf or loop level within the following guidelines: 1. Before using the MOV
command, the following hardware should be removed from the source and destination loop, shelf or cards and reconstructed after the
move is completed.
Consoles
Digitone Receivers
Dial Tone Detectors
Multifrequency Compelled Signalling cards (MFC/MFE)
PRA loops
ACD telephones
All lines associated with the loop or card on the destination side of the move command. 2. Loops must be configured in LD 17 3.
NT8D17 Conference/TDS card cannot be moved with LD 25 4. Type of source card must match with the card type on the
destination side. 5. Cannot move Superloop data on a customer basis (SCH5235)
LD 26 Group Do Not Disturb
MOV command can be used to move DN from one DND Group data block to another.'
LD 49 Flexible Code Restrictions
MOV command can be used to move code restriction data blocks to a new customer and/ or NFCR tree data block.
List disabled sets (Option 11)

LDIS X (where X is the loop number) in LD 32 will show you dsbl'ed stations.
If you have an Option 11, the commands would be:
LDIS 0
LDIS 1
LDIS 2
The numbers following the LDIS command represent the cabinet, with the Main cabinet being 0.
No dial-tone, excess trunk noise.

When installing a new system, choose a Blank Database. Choosing Default Database will result in no default tone plan being defined.
To correct this:
LD 97
TYPE: SYSP
INTN: NO
:
LD 17
REQ: CHG
TYPE: PARM
:
PCML: MU
Changing the above should enable dial tone, and clear excess trunk noise.
How do I remove the ACOD from an SMDR record?

Applies only to Exacom.
A Meridian SMDR record will always have the ACOD prefixing the digits dialed. This will stop Exacom from correctly costing the call.
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To remove the ACOD, create a file in Notepad containing the ACOD on one line (nothing else).
Save this file as digasorb.txt and place it in C:/ICP2000/DATA
The PC must be restarted for this patch to work.
Check in the server window, the digits recieved will still contain the ACOD, but in the top part not. The call will be correctly costed.
How do you disable then re-enable a tty port ?

Sometimes they lock up, and dis/enabling will help.....
LD 37
DIS TTY x
ENL TTY x
If you are not near a TTY and you have a Maintenance set, you can also do this via the keypad:
SPRE + 91
53#37## (LD 37)
365#889#x## (ENL TTY x)
347#889#x## (DIS TTY x)
Further information: Maintenance Telephone
Manually set call forward on an analog phone?

To manually set call forward:
Lift handset
#1 enter ext
hang up!
To Cancel:
lift handset
#1
hang up!
Miran card has a red alarm, and LED alarm code T:20.
On boot (eg, after pressing the cards reset button) the MIRAN will automatically look for a BOOTP server. With cards not using a
BOOTP server one should manually enter +++ (three plus signs) to skip this search and continue the boot sequence.
Note: The card connects directly to a PC with a special cable. You can watch the boot process as it progresses with HyperTerminal.
MIRAN Installation Procedure
MIRAN Card Installation
How to set up CDR when using (Exacom) Account codes

The meridian switch produces two raw CDR records for each toll call when account codes are set up for the customer.
The Exacom call accounting system will receive the first raw CDR record when the call is actually connected. This raw data will include
extension, time call placed and account code.
The second raw CDR record is received when the call is terminated. This raw data will include extension, time call placed, call duration
and number dialed.
The final parsed call record will not include the account code until you change CDR data in load 15 as follows:
LD 15
REQ: chg
TYPE: cdr
CUST: 0
CDR: yes
TRCR: yes
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How can I directly access a Trunk to test it.

Use a maintenance telephone (CLS needs MTA) and LD 36.
Login on the phone using SPRE+91, then type in 53#36##. This will put you into LD 36.
Then use 875#xx#xx##, where x=the TN of the trunk you want to access.
If the trunk TN is correct, you will be directly connected to it.
Note: # is for space, ## is for return, and **** is to logout the maintenance set.
Further information: Maintenance Telephone
Changing the Display name (CPND).

To change a name, alway out the old name then insert the new name.
LD 95
REQ: OUT
TYPE: NAME
CUST:"0"
DN: 5555
Return through to the "REQ" prompt.

Then add the new name:
REQ: NEW
TYPE: NAME
CUST:"0"
DIG DN: "The extension" i.e. 5555
NAME: "The name" i.e. BOB JONES
You can add more names at the next "DN" prompt.
No Dial Tone on Analog phones.

Analog phones on large systems require a Digitone Receiver (DTR) card for dial tone.
Add a DTR card to a Peripheral Shelf, and program it in LD 13:
REG NEW
TYPE DTR
TN l s c u
You must do this 8 times, to add Tone channels 0 thru 7.

Print DTR in LD 20.
STAT in LD 32.
My (analog) trunks are not clearing down correctly, or locking up.

The trunk card relies on a signal from the PTT to clear trunks when a call is finished; if this signal doesn't come, the trunks can lock up.
One way to alleviate this is to force a disconnect after a period of time.
Modify the appropriate trunk route data block, adding a "timed forced disconnect" (TFD) timer.
LD16: CNTL yes, TIMR tfd 3600
This will perform a timed forced disconnect (TFD) after 1 hour, the maximum time period.
Calling Line Identification (CLID)

Sending an extension number to the dialed party over the ISDN D-channel is optional.
LD 15
CLID yes
ENTRY #
DIDN (yes or no)
ENTRY 0 is the default assignment to a primary DN in LD 10 or 11.
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KEY # SCR XXXX 0
Using the ENTRY examples below, ENTRY 0 will not pass the extension number in CLID. ENTRY 1 will pass the extension in CLID.
TYPE: clid
CUST 0
SIZE 256
RNGE
INTL
ENTRY 0
HNTN
HLCL
DIDN NO
HLOC
LSC
CLASS_FMT
DN
ENTRY 1
HNTN
HLCL
DIDN YES
HLOC
LSC
CLASS_FMT
DN
Further information: Calling Line Identification (CLID)
Consoles cannot use services requiring DTMF tones.

In order for the console to send DTMF tones, "End to End Signaling" (EES) must be enabled and an EES key added. This (toggle) key
must be pressed to enable sending tones.
In LD 12:
REQ: chg
TYPE: att, 1250, 2250
TN: l s c u
KEY: xx EES (cannot be key 0 or 1)
To enable tone feedback, goto LD 15:
REG: chg
TYPE: ftr
CUST 0
- EEST (no) yes - yes = tone feedback, type given by DTMF prompt
- DTMF (no) yes - no = single feedback tone, yes = DTMF feedback tone
....
Hunting and Forwarding do not work.

If hunting/forwarding does not work, check KEY 00 to see if it is MARP. MARP indicatates that this set 'owns' the DN. If it doesn't 'own'
the DN, it cannot control the hunting/forwarding conditions. In other words, if not MARP'd, hunting/forwarding will not work as expected!
To add MARP do:
LD 20
REQ: chg
TYPE 2616
TN
4
1
12
1
ECHG yes
ITEM key oo scr 4378
HNT FNA MARP on TN
MARP yes
004
11
01
etc....
MARP explained
Call Forward by Call Type
PC Attendant stuck in Position Busy.
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Nortel requires that this product be registered within 30 days following installation.
Please verify that your PC Attendant software has been registered. If not, you will need to obtain a registration number from the vendor.
Another reason might be the handset. Check that the handset is plugged in and functional.
Further information: Registering PC Attendant
Call Party Name Display (CPND) over a PRI.

For example, on tandem PBX's, the CPND should still work when between stations. Check the RCAP (remote capabilities) in the ADAN
DCH, and change it to ND1 (Network Name Display). RCAP is often blank, disabling the feature.
Further information: Calling Line Identification (CLID)
How can I remotely Re-boot.

INI or Reboot from the command line:
1. Option 11:
ld 143
xsl
pass ohno
2. cs1000e:
Log into PDT, then type:
trp = a warm start or restart the sl1 task
reboot = is an init
reboot -1 = a full system restart
Call Forward External....

If you want to do something like this:
KEY 3 CFW 12 9....
where 9 is an access code, then make sure you have:
CFTA - call forward through access-code allowed in LD 15, RDR_DATA
in addition to:
CFTA - call forward by call type allowed in LD 11.
Check also:
LD 21
Req: PRT
Type: RDR
Look at OPT (Options), you will see either CFF or CFO:
CFF means "Use the CLS/NCOS of the Forwarding TN to determine restriction in a CFW condition"
CFO means "Use the CLS/NCOS of the Originating TN to determine restriction in a CFW condition"
Change CFO to CFF.
Trunk to Trunk must also be enabled for the customer.
Enable Trunk to Trunk....

For Trunk to Trunk connections to work, the following must be set to YES in NET_DATA (LD 15).
DITI - Allow DID to TIE connections
TRNX - Allow transfer over a private analogue TIE
EXTT - Allow connection of supervised external trunks
Print NET_DATA in LD 21, change it in LD 15.
Trunk to trunk will ONLY work over supervised trunks (LD 14: SUPN=YES, STYP BTS or other supervision type).
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To allow Trunk to trunk connections only on a per set basis, in NET_DATA at FTOP prompt enter FTLY instead of the default FRES.
Now individual extensions must have CLS set to FTTU in order to perform trunk-to-trunk connections. (Flexible Trunk to Trunk).
Access CS1000 from Base/Sig Server

To access the CS1k (overlays) from Linux:
cslogin - open a shell, you will be prompted to login to the CS1K
~. (tilde, full stop) - to exit the CS1K shell.
Special External Dial-Tone

To make a special external dial-tone for a specific access code, or to cure a strange foreign PBX dial-tone occuring after the access
code, first disable dial-tone after dialing AC1 or AC2 by modifying the ESN.
In LD 86: FEAT ESN, change DLTN to NO.
Then in LD 56:
REQ new
TYPE dtad
DDGT 9
TONE src1
DDGT <cr>
This will provide TONE after the dialed digit(s) DDGT. The default tone is "dial tone", but we can change it to another source (src1 thru
8), in this example we use src1 . Next, we can define a tone for src1.
Still in LD 56, define src1 's tones:
REQ chg
TYPE ftc
TABL 0
SRC yes
SRC1
XTON 2
XCAD 0
<cr> to the end.
XTON is the XCT (NT8D17 Conference/TDS) Tone Code, it can be in the range 0-(2)-255.
Help. My PC Console display is blank

After an upgrade, you might find that the console display doesn't work. Include Digit disPlay (IDP) may be the culprit.
Check (print in LD21):
Attendant Data Options: ATT_DATA OPT IDP - LD 15
If this is not accepted, ie, you get an SCH, check:
Feature Options: FTR_DATA OPT IDP - LD 15 - Include Digit disPlay. XDP is the default, exclude digit display.
Then, go back and add IDP to the ATT_DATA OPT.
Help. Intermittent DTMF decoding

After an upgrade (with a database conversion), you might find that analogue phones have trouble breaking dial-tone, or dial wrong
numbers. The culprit might be in the digitone receiver parameters data block.
Goto LD 97, and PRT DTR. If the minimum accept level (MINL) is at -3, CHG it to -42 (enter 42 with no minus sign).
It often goes to -3 after an upgrade.
As everyone knows, 42 is the answer to everything!
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