YES ZOOM GATEWAY FAQs

Activation
1. How will my service be activated?
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When you get your Zoom, just plug it in to any electrical outlet and then connect the Ethernet
cable to your desktop or laptop PC/Mac. It will direct you to the registration page if you still do
not have the Yes ID.
2. Where do I find my Zoom Wi-Fi network name & password?
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By default the Zoom uses a standard SSID naming convention, "Yes Zoom" followed by the last
6 digits of the Mac ID as indicated on the product label located beneath the Zoom.
3. How easy is it to set up?
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Start by connecting Zoom to your device either via RJ-45 cable or Wi-Fi. Open a browser, enter
192.168.1.1 in the address bar and press enter. Enter "admin" for both username and password
at the login page. The browser will take you to the status page. Click on Basic setup and follow
the on-screen procedures.
Step 1: Enter your Yes ID and password and click next.
Step 2: Enter your preferred SSID name (name to identify your Zoom's Wi-Fi) and click
on the Security tick box to enable the password security function. Enter a password in the
Key Phrase field (Wi-Fi Password) and click next.
Step 3: Review settings and click done
Step 4: Start surfing the Internet at Yes 4G speed

Connectivity
1. How many devices can be connected to Zoom at one time?
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Zoom can connect up to 10 devices at a time. More devices can be connected but your Internet
connectivity speed will be shared.

Coverage
1. Does the Zoom have to be pointed to a particular direction for best 4G coverage and
performance?
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The Zoom is equipped with a multi-directional high gain antenna that allows it to be placed on
any direction. For best experience, place the Zoom near any window.

Firmware
1. Can I still access the Internet when Zoom is performing firmware update?
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Yes, you can still access the Internet with no interruption when firmware update is in progress.
However, we recommend you to restart the Zoom when it has completed firmware update to
allow the new update to be applied.
2. How long will the firmware update take?
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It typically takes approximately 5 minutes or less depending on the Internet connectivity speed
the Zoom is experiencing.
3. Will the Zoom be damaged during firmware update if there is a power loss?
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The Zoom is capable of returning to its original state in an event of a power loss. It will resume
the firmware update if this has not been completed previously.

Indicator
1. What does the LED indicators on the Zoom mean?
a.
b.
c.
d.
e.

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The top 5 LEDs represent 4G signal strength. 5 bars being strongest and 1 bar being low
signal. If the lowest 4G LED blinks, it indicates that Zoom is not connected to Yes
network. During firmware update, these LEDs will blink in an up and down fashion.
The Wi-Fi LED indicator shows whether Wi-Fi network is enabled. It will also blink
when data is transmitted or received over Wi-Fi.
The Voice LED indicator shows whether voice service is available. It will blink when
voice service is being used.
The LAN LED indicator shows whether a device is being connected via RJ-45 cable. It
will blink when data is transmitted and received over LAN.
The Power LED indicates whether the modem is turned on.

2. My 4G LED indicators are blinking in an up and down motion. What does that mean?
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The Zoom is currently performing a firmware update over the air. The 4G LED indicators will
return to their normal states when this is completed.

General
1. What is Zoom?
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Zoom is a 4G gateway for speedy and reliable Internet connection for Home, Office or Business
use. It is a fully integrated solution with data and voice.
2. Why should I get the Zoom?
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Zoom is your perfect solution if you want to share your Internet service with multiple devices in
your home/office. Zoom also allows you to connect your trusty home phone to make voice calls
and more.
3. How does using Zoom save me money?

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Save on cost from wastage. Yes 4G Internet is up to 10 times faster than 3G and we don't
slow down your speed at any time. That give you uninterrupted downloads which doesn't
require reloading, reducing wasted usage. Not to mention saving your precious waiting
time.
No monthly contract. There's only a minimum monthly usage of RM30 which is more
than what an average Malaysian would spend on Internet service. However the credit can
be used across all your mobile Internet, data, voice and SMS usage with no expiry date.
You won't have to pay for what you don't use anymore. Just top up your account online or
at our stores whenever you want to.
Only 9 sen for 3 MB of Internet access both for your PC and data for your
smartphone/tablet if you are using one of our wireless sharing devices, that's an average
saving of 20% on a 4 GB plan.
Enjoy low 9 sen per minute carrier grade phone calls and per SMS nationwide, as well as
our lowest international calling rates to more than 200 countries, saving 60% of your cost
if you making for example 100 minutes of calls and send 100 SMS plus international call
savings.

4. Will I be charged for data usage when making and receiving phone calls and SMS?
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No. Voice calls and SMS are exempted from data charges.
5. How fast is 4G?

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Fast. It's up to 10 times faster than 3G. That's downloading a song in about 6 seconds, just no
more wasting time waiting for your favourite web sites, videos and music to load. They'll be
available instantly with no interruptions.
6. What does my laptop/PC require in order to use Zoom? Any issues with Vista or Macs?
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For the Zoom - it is not operating system dependent. All you require is a Wi-Fi or an Ethernet
LAN enabled device.

Minimum System Requirement

1. How do I know if my Wi-Fi enabled device is compatible?
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The Zoom is compatible with any Wi-Fi enabled devices that supports Wi-Fi 802.11b/g/n
protocols.
2. What browsers are required to configure the Zoom's Wi-Fi?
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The Zoom supports standard browsers such as Internet Explorer, Mozilla Firefox, Google
Chrome and Safari.
3. How do I know if my computer is compatible?
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You'll need to have at least Microsoft Windows 98 Second Edition or higher, or a Macintoshbased operating system capable of supporting local area network (LAN) protocols. You will
also need an Ethernet or Wi-Fi adapter for connectivity.

Port
1. Can I connect my Zoom to my Home Security Alarm system?
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If your Home Security Alarm system supports call back during an alarm trigger event via RJ-11
cable, this is supported by Zoom.
2. Can the Zoom be used as a fax machine?
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The Zoom supports fax functions and it is compatible with most machines.

3. The Zoom only has one RJ-45 port. Can I connect more than 1 PC to it?
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Yes, you may do so by connecting a LAN switch supporting 10/100Base-T (RJ-45) standard to
the Zoom. The number of PCs you can connect will depend on the number of ports available on
your LAN switch.

Reset
1. How do I perform a manual factory reset?
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Manual factory reset can be achieved by pushing in the RESET hole and hold it for 10 seconds.
When this is successful, all the LED indicators will blink rapidly together for 10 times.
Alternatively, you can also perform factory reset from within the Admin page.

Security
1. How do I keep unauthorized devices from connecting to my Zoom Wi-Fi network?
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You can use the Wi-Fi network security protocol on the Zoom to protect your network from
unauthorized devices. The Zoom supports WEP, WPA and WPA2.
2. Does the Zoom's Wi-Fi support Wireless Protected Setup (WPS) feature?
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Yes, the Zoom does support WPS feature and there is a dedicated WPS button located at the
rear of the device. WPS is an optional feature when you are connecting a new Wi-Fi enabled
device in a protected Wi-Fi network. You can either enter the Wi-Fi key pass phrase or press the
WPS button for automatic syncing.

Voice Calls
1. Can I use Zoom to make voice calls?
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Yes. You can plug in any ordinary analogue phone (e.g. your home telephone) to the RJ-11 port
of Zoom. To make voice call, just pick up the phone and start dialing. Your telephone number
will be the 018 number that comes with your Yes ID.
2. Can I connect a normal analog phone to my Zoom and start making calls?
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Yes. To make a call, just dial the number including the prefix (e.g. 03, 012, 016, 019, etc).

Accessing Voice Mail

1. How do I access my voicemail?
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When signed in with your Yes ID, please dial 121 on Yes Life or any Yes handset to access your
voice mail. As a security measure, you will be asked for your password. If you are accessing
your voicemail for the first time, the default password is "0000" and you will be prompted to
change the default password.
2. I totally forgot my voicemail password.
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Please call YesCare at 018-333 0000 (charges of 9 sen/minute applies) for assistance on
resetting your voicemail password.
3. How do I access voicemail using other Yes IDs, non-Yes voice services and from
overseas?
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You can access your voicemail by dialling 018 8080 121. To access from overseas, include the
country code with the number (i.e. +6 018 8080 121).
4. What are the rates for accessing voicemail?
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Access to voicemail will be charged at standard nationwide rate of 9sen per minute.

Wi-Fi
1. How far is Zoom's Wi-Fi network connection radius?
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The Zoom has an approximate indoor coverage of 15-30 metres. The actual coverage will
depend on the walls and obstacles in a typical indoor building.
2. Can I use the Zoom on a building with multiple storey?
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The Zoom's Wi-Fi can cover approximately 15-30 metres in a typical indoor environment.
Walls and barriers will reduce its range significantly. If you are having difficulties operating the
Zoom in a building with more than 2 storey, consider repositioning the Zoom (e.g. at the middle
floor of a 3 storey building).

3. Can I extend Zoom's Wi-Fi network range by using a universal Wi-Fi repeater or
Wireless Distribution System compliant device?
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Yes, you can configure a universal Wi-Fi repeater to extend Zoom's Wi-Fi range. However, do
note that your Wi-Fi network connectivity speed will be reduced (in most situations almost
half).
WDS compliant device is not supported because this is manufacturer dependent. However you
can configure a typical WDS compliant device to universal Wi-Fi repeater mode.
4. What is Zoom's supported Wi-Fi network connectivity speed?
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The Zoom supports Wi-Fi 802.11b/g/n protocols. The following the support Wi-Fi connectivity
speeds:
Wi-Fi 802.11b - Up to 11Mbps
Wi-Fi 802.11g - Up to 54Mbps
Wi-Fi 802.11n - Up to 150Mbps
The real time Wi-Fi connectivity speed will depend on the devices you connect and how far
they are from the Zoom.
Power off does not consume any power but the device will take a longer time to boot up.
We recommend that you power off your device when not in use for an extended period of
time.