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9.

9 Managerial Leadership
Aligns peoples and organizations objectives to achieve exceptional results

Change Zone
Would like to share with you an
overview of the Mangerial leadership
version 2.0

Copyright (c) 2010 changezone.com All rights reserved.

Contents
One-minute Summary to change your life ................................................................................................................................................... 3
Upon completing the program you will be skilled at ................................................................................................................................. 3
The Purpose of 9.9 Managerial Leadership ........................................................................................................................................................... 5
Facts ..................................................................................................................................................................................................................... 7
9.9 Managerial Leadership is Unique .................................................................................................................................................................... 9
Programs Objectives ........................................................................................................................................................................................... 10
Learning methods to create the desired results ...................................................................................................................................... 11
Change Zone 7 Cs: a unique experience of change ................................................................................................................................ 13
Testimonials: people speaks about their experience in Change Zone ................................................................................................ 15
More about ....................................................................................................................................................................................................... 16
Program Information ...................................................................................................................................................................................... 16
o

Timeframe .......................................................................................................................................................................................... 16

Price, Discounts and Installments .................................................................................................................................................... 17

Free Seminar: Smart people make decisions based on facts, not assumptions ............................................................................... 19
Contact us: easily accessible ...................................................................................................................................................................... 20

Copyright (c) 2010 changezone.com All rights reserved.

One-minute
minute Summary to change your life
9, 9 Managerial leadership is your right investment because:
9.9 leadership means that you can get great business results through a humanistic approach. The leader stresses results needs and the needs of
the people equally highly. Here the employees are involved in understanding organizational purpose and determining production needs. When
employees
oyees are committed to, and involved in the organization's success, their needs and production needs meets. This creates an environment
e
based on trust and respect, which leads to high satisfaction and motivation and, as a result, high production.

Upon completing
pleting the program you will be skilled at

Understand important psychological aspects of your team and individuals

Help team members in difficult situations

Communicate strategy to you team

Support projects managers and senior managers in organizational-wide


organizational
projects

Cascade down strategic objectives to individuals objectives

Model and improve business process

Set objectives, targets and KPIs for teams and individuals


viduals

Manage & lead positive change

Link reward, training and development and appraisal to objectives and KPIs

Improve
prove corporate climate and reduce workplace stress

Influence and motivate human resources

Create a knowledge sharing climate

Coach and mentor the development of professionals

Improve problematic situations

Assign the right person to the right task

Understand and effectively implement HRM polices and systems

Institute professionalism

Create flexibility and discipline in the environment


environmen

Manage meetings

Conduct interviews

Plan and organize work effectively and efficiently

Provide continuous feedback

Set and communicate your expectations to the teams and individuals

Empowers and delegate work according to situations and nature of tasks

Copyright (c) 2010 changezone.com All rights reserved.

You will learn, through a practical approach, the following:

Emotional intelligence for Leaders

Personal competence
Social competence
Build your EI development plan
7 and 8 habits of highly effective people

Self-Awareness Development

Goals and Strategy Transparency

Communication skills
Assertiveness
Expectations management
Win-win performance agreement
Communicating strategy to teams

Components of individuals self-awareness


self
Understanding individuals differences
Work psychological contract
Loyalty and commitment

Coaching skills
Feedback & reinforcement skills
Experiential learning &styles
Tacit knowledge sharing

Delegation & accountability


Abundance mentality
Accountability and self-supervision
self
Inner voice path-finding
path
of people
Job design and Role Expectations
Motivation

Time management
Meeting management
Stress management

Action-centered
centered leadership
Continuum of leadership behavior
Situation leadership
Contingency model
Readiness of followers
Managing Change

The process of behavior Change


Self-concept Change
Small wins strategy
Techniques for behavior change
Overcoming resistance
Political change processes

Team and Group dynamics

Practical framework: daily influencing practices


pra
Self-esteem
Self
development and emotional stability
Content and Process theories

Team building
Team communication management
Team values

HRM processes
Role and job description
Performance appraisal skills
HR planning and Interviewing skills
HRD and training needs assessment
Interview skills

Complex Problems & Decision Management


Improving problematic situations
Resolving conflict
Making decisions
Continual improvement

Self-mastery skills

Empowerment & Delegation

Learning & Development

Leadership models

Copyright (c) 2010 changezone.com All rights reserved.

The Purpose of 9.9 Managerial Leadership


Do people interests contradict with the corporate interests? Should we dictate people to work hard, or treat them softly even
on the account of results? How to manage difficult people? Should I praise them or should
should I let them feel they are not good
enough to give me more? Should I punish or reward, when and how?
Leading people is not a black and white tare
tare-off, be nice or harsh choices.
9.9 Leadership - High results/High People
9.9 leadership means that you can
n get great business results through a humanistic approach. The leader stresses results
needs and the needs of the people equally highly. Here the employees are involved in understanding organizational purpose
and determining production needs. When employees
employees are committed to, and involved in the organization's success, their
needs and production needs meets. This creates an environment based on trust and respect, which leads to high satisfaction
and motivation and, as a result, high production.
The program is based on two behavioral dimensions:

Concern for People - This is the degree to which a leader considers the needs of team members, their interests, and
areas of personal development when deciding how best to accomplish a task

Concern for results - This is the degree to which a leader emphasizes concrete objectives, organizational efficiency and
high productivity when deciding to accomplish a task.

Copyright (c) 2010 changezone.com All rights reserved.

Using the axis to plot leadership 'concerns for results versus 'concerns for people', five leadership styles can be defined:

Copyright (c) 2010 changezone.com All rights reserved.

Facts
Despite all the gains in technology, modern office designs and image, the fashion of big job titles, many people are not motivated in
the organizations.. They are frustrated, not clear about where the organization is goi
going,
ng, and most of them feel they can not change
much about their realities.

However, 9.9-leaders
leaders with exceptional emotional intelligence continue to deliver exceptional results, based on US research:

Motorola Inc improved employee productivity to 223% thro


through
ugh employee education, empowerment, robust redesign,
continuous improvement and defect reduction.

Trident Precision Manufacturing, Inc empowers its employees to make process improvements, implementing 98% of its
employees suggestions. In fact, 95% of th
the
e improvement at Trident comes from its own resources and people.

Employee Involvement: In Millikin & Companys each employee submitted 50 opportunities for improvements

Analysis of 300 top executives showed certain competences like influence, team leadership,
ership, organizational awareness,
self-confidence,
confidence, distinguish start performers.

When corporations hire MBA the three most desired competencies are: communication skills, interpersonal skills and
initiative.

Copyright (c) 2010 changezone.com All rights reserved.

Can you imagine the personal and organizational


tional cost of failing to fully engage the passion, talent, and intelligence of the
workforce?
Using what we call the xQ (Execution Quotient) questionnaire, Haris Interactive surveyed 23,000 full time employees from diff
different
industries and find the following:

Only 37 percent said they have a clear understanding of what their organizations is trying to achieve and why

Only 1 in 5 was enthusiastic about their team's and organization's goals

Only 1 in 5 workers said they have a clear understanding of how their tasks are related to their team's tasks, and
organization's goals

Only 15 percent felt that their organization fully enables them to execute key goals

Only 15 percent felt they worked in a high


high-trust environment

Only 17 percent felt their organizations


tions foster open communication that is respectful of differing opinions and that result in
new and better ideas.

Only 10 percent felt their organization holds people accountable for results

Only 13 percent have a high-trust,


trust, highly cooperative working relationships
relationships with other groups or departments

Copyright (c) 2010 changezone.com All rights reserved.

9.9 Managerial Leadership is Unique


Finally we have the answer, people and organizations should not work against each other, and the roles of leaders and managers
manager should not be
centered around monitoring and controlling people all the time.
We need to use a balanced and new approach that achieves maximum results while people are motivated and enjoy what they do. This
T
is not to
say the situation will be ideal in terms of people satisfaction or the organizations
organizations desired objectives, of course there will always remain a level of
conflict, but with this approach, such a level of tension is minimized, and leaders can get the best of people and results.
We always struggle what to do with a demoralized staff, the
the turnover problems, the appraisal dissatisfaction, and how to solve the issue of
flexibility and discipline; where do we need to be in the continuum of leadership.
leadership
Should be delegate or do it by ourselves, should we praise or ignore, should we punish or forgive, should we shout or speak calmly, should we
motivate or enforce.
Leadership is not always about black or white like the following leadership styles:
Country Club Leadership  High People/Low Production
This style of leader is most concerned about the
the needs and feelings of members of his/her team. These people operate under the
assumption that as long as team members are happy and secure then they will work hard. What tends to result is a work environ
environment that
is very relaxed and fun but where production
tion suffers due to lack of direction and control.
Produce or Perish Leadership  High Production/Low People
Also known as Authoritarian or Compliance Leaders, people in this category believe that employees are simply a means to an en
end.
Employee needs are always secondary to the need for efficient and productive workplaces. This type of leader is very autocratic, has strict
work rules, policies, and procedures, and views punishment as the most effective means to motivate employees.

9.9 Leadership  High results/High


ults/High People
9.9 leadership means that you can get great business results through a humanistic approach.
approach The leader stresses results needs
and the needs of the people equally highly.
highly Here the employees are involved in understanding organizational purpo
purpose and determining
production needs. When employees are committed to, and involved in the organization's success, their needs and production nee
needs
meets. This creates an environment based on trust and respect, which leads to high satisfaction and motivation
motivation and, as a result, high
production.

Copyright (c) 2010 changezone.com All rights reserved.

Programs Objectives
Emotional intelligence for Leaders

Personal competence
Social competence
Build your EI development plan
7 and 8 habits of highly effective people

Self-Awareness Development

Goals and Strategy Transparency

Communication skills
Assertiveness
Expectations management
Win-win performance agreement
Communicating strategy to teams

Components of individuals self


self-awareness
Understanding individuals differences
Work psychological contract
Loyalty and commitment

Coaching skills
Feedback & reinforcement skills
Experiential learning &styles
Tacit knowledge sharing

Delegation & accountability


Abundance mentality
Accountability and self-supervision
self
Inner voice path-finding
path
of people
Job design and Role Expectations

Action-centered leadership
Continuum of leadership behavior
Situation leadership
Contingency model
Readiness of followers

Practical framework: daily influencing practices


Self-esteem
esteem development and emotional stability
Content and Process theories

The process of behavior Change


Self-concept
concept Change
Small wins strategy
Techniques for behavior change
Overcoming resistance
Political change processes

Time management
Meeting management
Stress management

HRM processes

Managing Change

Team building
Team communication management
Team values

Self-mastery
mastery skills

Motivation

Leadership models

Empowerment & Delegation

Learning & Development

Team and Group dynamics

Role and job description


Performance appraisal skills
HR planning and Interviewing skills
HRD and training needs assessment
Interview skills
Complex Problems & Decision Management

Improving problematic situations


Resolving conflict
Making decisions
Continual improvement

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Copyright (c) 2010 changezone.com All rights reserved.

Learning methods to create the desired results


resul
Change Zones Positive Change with EQ applies the methods used by top international coaching and competency development insti
institutes that
coaches emotionally intelligent and positive professionals.

The learning pyramid

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Copyright (c) 2010 changezone.com All rights reserved.

Case study/Examples

Templates

Cases of companies which demonstrate


excellence in the concept discussed.

Ready-made, customizable documents


Ready
which can be used in practice.
Pragmatic debate

Tips and tricks


How-Common occurrences in real world
situations in a sort of summarized statements.

Interactive exchange of points of views about a


concept

Games
Teams work to provide best possible
scenarios to make certain predetermined
results.

Teams work on hands-on


on project to apply
concepts and theories.
Improve Problematic Situations
Teams are presented with a challenging problematic
situation from the everyday business life to improve it.

Field-observations

Software Packages

To motivate teammates to think about business


concepts in practice, groups are required to pay
attenti to certain business practices.
attention

We demonstrate software packages that can be used


to apply concepts in practice.

Practitioner to Practitioner

Checklists

Integrate knowledge
As we progress throughout the programs, the
concepts are linked together and applied to
real cases where you will gain insight how
concept fits together.

Hands-on
on project

Experts will brief you about daily realities and


how the concept is practiced.

Videos
To provide insight and experience to concepts we demonstrate videos that addresses
certain aspects

Nutshells that can be used while applying the


concepts in practice so that you make sure that you
addressed certain critical principles

Workshops Coaching
Guide participants to work on project

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Copyright (c) 2010 changezone.com All rights reserved.

Change Zone 7 Cs: a unique experience of change

Change of Attitude
As the principles of behavior change smartly integrated with your development
program, you will nurture the positive attitude and competency you desire to
achieve your goals

Coaching
In Practi
Practice Direct one-to-one
one professional coaching guides you to work on real
realworld issues, influences you to experiment practically, and boost your confidence to
use knowledge

Convenience
Change Zone optimizes the programs to make your investment in learning
learn
light and
handy. The Program Value Innovation process achieves higher levels of time and
cost savings continually.

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Copyright (c) 2010 changezone.com All rights reserved.

Change Agents
A developmental experience with agents of change is one of the most positive stimuli of
change: rich in motivation,
motivation, intellectual contribution, emotional intimacy, and professionalism;
the right people for your professional social network.

Continual Development
The value of the program experience never stops after the program, as Change Zone
provides tips
tips, sessions, videos, and advance programs continually

Channels
You can access your learning material, reach professional coach, and collaborate with your
team through your e-learning
e learning accounts, forums, chat, emails, and meetings.

Corporate Social
Soci Responsibility (CSR)
The wellbeing of society is a critical priority for leading businesses, and CZ is just the right
example; providing free workshops, e-learning,
e learning, voluntary work, and responsible pricing that
make our programs available to as many cha
change agents as possible.

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Copyright (c) 2010 changezone.com All rights reserved.

Testimonials: people speaks about their experience in Change Zone


Change Zone Programs is consistently rated by successful professionals as one of the most rewarding and quality program they
have joined.

Corporations: http://www.changezone.com/changezone-companies.php
http://www.changezone.com/changezone

Change Agents

My point of view

Majdi Mustafa

my experience with Change Zone is rich and very empowering, I could change too many wrong belief
beliefs and habits, I
started to know what it means to think and act in a different way, I learnt a lot and in a different style of learning
environment, I heard experiences from people who already working in challenging business sectors, I learnt how to
break down
own any type of obstacles into smaller blocks and deal with them individually. Simply my experience with
Change Zone was through the soft skills & the Micro MBA, and both I recommend for people who seeks to be
different and outstanding, at all aspects of llife,
ife, career, social and even the very personal one.

Hiba Abu Taleb

Change zone Practical MBA course is truly one of the most useful training programs I ever attended; obviously the
content of the course is available everywhere however the delivery approach
approach made all the difference for me. Change
zone keep their promises to provide training, coaching and mentoring for the well designed program. I would
recommend
the
program
for
anyone
who
is
seeking
positive
change!

Rajaie Haddad

"Change Zone - MBA in Practice course - has changed the way I see and evaluate things in my daily life from a
business perspective. It added a lot to my business experience and methodology of thinking in a way that changed
my business attitude and behavior. You can find the business
business knowledge and information from any website on the
internet, you can even take full online business courses... but to change your attitude and business practical skills,
you only have one place.... Change Zone Business Center.", Thank you Change Zone family,

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Copyright (c) 2010 changezone.com All rights reserved.

More about
More about material, venue, location, program coaches on www.changezone.com

Program Information
o Timeframe
Probably you are saying

Hours

45

How a program can cover all those topics within the hours? Does it mean the
quality is average, or the program covers the objectives shallowly?
Thank you for asking. Change Zone works in a very different way, which add to
quality, reduce time, and cost, to provide you with convenient offers and timing. It is a
different way than you ever imagine. For more information read about Change Zones
Blue Ocean Strategy on www.changezone.com

Complete duration

12 weeks

It is too long to finish it? What if I get an emergency during the program, will I
be able to continue?
Thank you for asking. Yes we will cover it for you, we offer alternatives

Days

I might have work in this day? Read Time FAQ


Thank you for asking. Please call us on 5 666 848 to find alternatives

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Copyright (c) 2010 changezone.com All rights reserved.

Session Time and Duration

6-9
9 PM
3 hours
2 breaks

Session duration is 3-4


4 hours, it seems hard and long, we will get tired or
board? Read Time FAQ
Thank you for asking. The program is full of interaction, workshops, and
joyful discussion. People always feel excited and time pass quickly

Start Date

It is too long to finish it? What if I get an emergency during the program, will I
be able to continue? Read Time FAQ
Thank you for asking. Yes we will cover it for you, we offer alternatives
alternati

Number of workshops

13 workshops
workshop

The number of workshops is more than the number of weeks? Read Time
FAQ
Thank you for asking. Every 4 weeks, we get one to more workshop
during the last week (5 workshops per month)

o Price, Discounts and


nd Installments
Probably you are saying .
The price is really affordable compared to prices I know in the market of
other
ther programs, why? Does it mean the quality is average?
Price

350 JD
Thank you for asking. Change Zone works in a very different way, which
add to quality, reduce time, and cost, to provide you with convenient
offers and timing. It is a different way than you ever im
imagine. For more
information read about Change Zones Blue Ocean Strategy on
www.changezone.com

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Copyright (c) 2010 changezone.com All rights reserved.

When the installment is due?


Payments/installments

Five
installments
70 JD/month

Discounts

5%

Thank you for asking. The


e beginning of each month.

How often do you offer discounts?


Thank you for asking. Attending Leadership seminar
How do you provide money back guarantee?
Money back guarantee

Available

Thank you for asking. Full money back provided


vided you attended, ask,
follow up program work, and raise issues early enough to take
corrective action.

Payment conditional
suspicion

Available

Thank you for asking. We offer you an extension in case of emergent


circumstances, please ask

Extra conditional
payment facilitation

Conditional

Thank you for asking. You can further facilitate your payment if there is
a justification.

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Copyright (c) 2010 changezone.com All rights reserved.

Free Seminar: Smart people make decisions based on facts, not assumptions


Why to join us in the free seminar?


eminar?
The free seminar is your opportunity to:

Ask and get direct and detailed answers about all the concerns and unclear issues.

Verify that the program suites your needs

Make sure the program meet your expectations in terms of quality and outcome

See
ee venue, material, attendees, meet Change Zone team

Get a 5% discount to you and your friends

Is it free of change, no fees?


Yes, absolutely

Where is the seminar?


Change Zone venue

When the seminar will be held?


Please reserve your seat by calling us on 5 666 848

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Copyright (c) 2010 changezone.com All rights reserved.

Contact us: easily accessible

Telephone

+962 6 5 666 848

Mobile

+962 795090042

Email

info@changezone.com

Website

www.changezone.com

11194-941383
P.O. Box

Address

Al-Shimisany, Jaber Bin Hayan Grove, No. 3. www.changezone.com/contactus.html

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