Professional Documents
Culture Documents
PROJECT
PROJECT REPORT AND MARKET SURVEY OF
MCDONALDS
food
(QSR) within
restaurant ,
the
also
industry
known
itself,
is
as
a quick
service
specific
type
restaurant
of restaurant
characterized both by its fast food cuisine and by minimal table service .
Food served in fast food restaurants typically caters to a " meat-sweet diet "
and is offered from a limited menu; is cooked in bulk in advance and kept
hot; is finished and packaged to order; and is usually available ready to
take away, though seating may be provided.
Fast food restaurants are usually part of a restaurant chain or franchise
operation, which provisions standardized ingredients and/or partially
prepared foods and supplies to each restaurant through controlled supply
channels.
Arguably
the
first
fast
food
restaurants
originated
in
the United
States with A&W in 1916 and White Castle in 1921. Today, Americanfounded fast food chains such as McDonald's and KFC are multinational
corporations with outlets across the globe.
Variations
on
the
fast
food
restaurant
concept
include fast
casual
restaurants and catering trucks . Fast casual restaurants have higher sit-in
ratios, and customers can sit and have their orders brought to them.
Catering trucks often park just outside worksites and are popular with
factory workers.
Some trace the modern history of fast food in America to July 7, 1912, with
the opening of a fast food restaurant called the Automat in New York. The
Automat was a cafeteria with its prepared foods behind small glass
windows and coin-operated slots. Joseph Horn and Frank Hardart had
already opened the first Horn & Hardart Automat in Philadelphia in 1902,
but their Automat at Broadway and 13th Street, in New York City,
created a sensation. Numerous Automat restaurants were built around the
country to deal with the demand. Automats remained extremely popular
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throughout the 1920s and 1930s. The company also popularized the notion
of take-out food, with their slogan Less work for Mother.
Modern commercial fast food is highly processed and prepared on a large
scale from bulk ingredients using standardized cooking and production
methods and equipment. It is usually rapidly served in cartons or bags or in
a plastic wrapping, in a fashion which reduces operating costs by allowing
rapid product identification and counting, promoting longer holding time,
avoiding transfer of bacteria, and facilitating order fulfillment. In most fast
food operations, menu items are generally made from processed ingredients
prepared at a central supply facilities and then shipped to individual outlets
where they are cooked (usually by grill, microwave, or deep-frying) or
assembled in a short amount of time either in anticipation of upcoming
orders (i.e., "to stock") or in response to actual orders (i.e., "to order").
Following
standard
operating
procedures,
pre-cooked
products
are
offices,
managers,
trouble-shooters,
personnel.
and
other
authorized
MCDONALDS AN INTRODUCTION
McDonald's
is
the
world's
largest
chain
field. Over 470 staff will be employed serving on average (during the 2012
Olympics) 100,000 portions of fries, 50,000 Big Macs and 30,000
Milkshakes.
This
restaurant
will
overshadow
the
current
largest
HISTORY OF MCDONALDS
The McDonald's restaurant concept was introduced in San Bernardino,
California by Dick and Mac McDonald of Manchester, New Hampshire . It
was modified and expanded by their business partner, Ray Kroc , of Oak
Park, Illinois , who later bought out the business interests of the McDonald
brothers in the concept and went on to found McDonald's Corporation .
EARLY HISTORY
In 1937, Patrick McDonald opened "The Airdrome", an octagonal food
stand, on Huntington Drive in Monrovia, California . In 1940, his two
sons, Maurice and Richard ("Mac" and " Dick"), moved the entire building
to 1398 North E Streets in San Bernardino, California . The restaurant was
renamed "McDonald's Famous Barbeque" and served over forty barbequed
items.
In 1953, the McDonald brothers began to franchise their successful
restaurant, starting in Phoenix, Arizona and Downey and California . The
McDonald brothers created Speedee to symbolize the quick and efficient
service system that they had devised. Downey's Speedee is one of only a
few remaining and Downeys restaurant is the oldest operating McDonald's
in the world.
Recognizing the historic and nostalgic value of the intact 1953 structure,
the McDonald's Corporation acquired the store in 1990 and rehabilitated it
to a modern but nearly original condition.
In 1954, Ray Kroc, suggested that they franchise their restaurants
throughout the country. He got the rights to set up McDonald's restaurants
throughout
the
country,
except
in
handful
of
territories
first
McDonald's
restaurant
opened
in Des
Plaines,
Illinois ,
near Chicago , on April 15, 1955, the same day that Kroc incorporated his
company as McDonald's Systems, Inc. (which he would later rename
McDonald's Corporation).
By 1958, there were 34 restaurants. In 1959, however, Kroc opened 68 new
restaurants, bringing the total to 102 locations.
chicken
sandwiches
year
later. Chicken
McNuggets were
invented in 1979. By the end of 1983, McDonald's was the second largest
retailer of chicken in the world. In 1985, ready- to-eat salads were
introduced to lure more health-conscious consumers. The 1980s were the
fastest-paced decade yet. Efficiency, combined with an expanded menu,
continued to draw customers. McDonald's, already entrenched in the
suburbs, began to focus on urban centres and introduced new architectural
styles.
Despite
experts'
claims
that
the
fast-food
industry
was
saturated,
Britain , Australia ,
and France .
Braille menus were introduced in 1979, and picture menus in 1988.
Experiments were conducted to find new technology and to research new
markets to keep McDonald's in front of its competition. New locations such
as hospitals and military bases were tapped as sites for new restaurants.
1990s: Growing pains
The 10,000th unit was opened in April 1988.It took McDonald's 33 years to
open its first 10,000 restaurants. Incredibly, the company reached the
20,000-restaurant mark in only eight more years, in mid-1996. By the end
of 1997 the total had surpassed 23,000, and by that time McDonald's was
opening 2,000 new restaurants each year, an average of one every five
hours.
In 1993, a new region was added to the empire when the first McDonald's
in the Middle opened in Tel Aviv , Israel.
As the company entered new markets, it showed increasing flexibility with
respect to local food preferences and customs. In Israel, for example, the
first kosher McDonald's opened in a Jerusalem suburb in 1995. In Arab
countries, the restaurant chain used " Halal " menus.
McDonald's entered India for the first time in 1996, where it offered a
Big Mac made w ith lamb called the Maharaja Mac.
Overall, the company derived increasing percentages of its revenue and
income from outside the United States. In 1992 about two-thirds of
systemwide sales came from U.S. McDonald's, but by 1997 that figure was
down to about 51 percent. Similarly, the operating income numbers showed
a reduction from about 60 percent derived from the United States in 1992
to 42.5 percent in 1997.
The company made several notable blunders in the United States in the
1990s.
A seemingly weakened McDonald's was the object of a Burger King
offensive when the rival fast-food maker launched the Big King sandwich,
a Big Mac clone. Meanwhile, internal taste tests revealed that customers
preferred the fare at Wendy's and Burger King.
In response to these difficulties, McDonald's drastically cut back on its
U.S. expansion. Plans to open hundreds of smaller restaurants in WalMart and gasoline stations were abandoned because test sites did not meet
targeted goals.
allow new menu items to be more easily introduced thanks to the system's
enhanced flexibility.
2010s
In July 2011, McDonald's announced that their largest restaurant in the
world will be built on the 2012 London Olympics site. The restaurant will
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Contain over 1,500 seats and is half the length of an American Football
field. Over 470 staff will be employed serving on average (during the 2012
Olympics) 100,000 portions of fries, 50,000 Big Macs and 30,000
Milkshakes.
This
restaurant
will
overshadow
the
current
largest
McDonalds is the largest and best known global food service retailer with more
than 30,000 restaurants in 121 countries, and best known global food service.
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framework of training and monitoring of its franchises to ensure that they adhere to
the Quality, Service, Cleanliness and Value propositions offered by the company to
its customers. and quality across geographies .
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schedule
IMPORTANCE OF PLC IN MCDONALDS
IMPORTANCE OF PLC IN MCDONALDS
The introduction is timed such that the new product does not cannibalize the product
already in the maturity or growth stage. Thus the secret lies in getting profits with different
products in the different stages of the PLC.
LIST OF PRODUCTS
BURGERS
All beef patties are seasoned, consisting primarily of salt and black pepper.
Big Mac : Along with the Quarter Pounder with cheese, this is one of the
two McDonald's signature menu items, introduced in 1967 as a response to
the
flagship
burger
at Big
Boy
restaurants.
Two
1.6-ounce
ground
beef patties, special Big Mac sauce, shredded iceberg lettuce, cheese, two
gherkin slices, and re-hydrated onions on a toasted sesame seed bun, with
an additional middle bun separating both beef patties.
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Big N' Tasty : The Big N' Tasty consists of a seasoned quarter-pound beef
patty with ketchup, mayonnaise, slivered onions, two dill pickle slices, leaf
lettuce, and one tomato slice on a sesame seed bun.
Quarter Pounder : Along with the Big Mac, this is one of the two
McDonald's signature menu items. 4-ounce of ground beef patty with
ketchup, mustard, slivered onions, two gherkin slices, and two slices of
cheese.
Hamburger and cheeseburger : A 45 g ground beef patty, with ketchup ,
mustard, a single dill pickle , re-hydrated onions , on a toasted bun. Also
sold as a double or triple, adding an extra pickle slice for each beef patty
added
Double Cheeseburger: It has two 45 g ground beef patties, with ketchup ,
mustard, two slices of dill pickle , re-hydrated onions , and two pieces of
cheese on a toasted bun.
McDouble: It similar to a Double Cheeseburger, but with just one slice of
cheese. It was reintroduced as a permanent dollar-menu item in December
2008.
Daily Double: Similar to the double cheeseburger, however the toppings
are different. The Daily Double is made with lettuce, tomato, slivered
onions, and mayonnaise. It also has only one slice of cheese, rather than
the two slices that are on the double cheeseburger.
The Big N' Tasty : It was introduced in 1997 and has beef patty with
ketchup, cheese, mayonnaise with a grill flavouring, diced onions, two
pickles, leaf lettuce, kebab meat and a tomato slice, on a toasted bun. It
was devised to resemble Burger King 's Whopper sandwich.
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15
of spicy
buffalo , creamy
ranch , Honey
Mustard ,
Fish McBites: Similar to the Chicken McBites, these are small pieces of
flaky whitefish dipped in batter and fried until golden brown, and served
with tartar sauce for dipping.
Salads and side orders
McDonald's first introduced salads to its menu in 1985. The Premium
Salads all are a mixture of iceberg lettuce and a special lettuce assortment,
with cherry
tomatoes and
different
toppings
to
differentiate
them;
additionally all salads can be topped with warm grilled or crispy chicken.
All of its salads are part of McDonald's move towards creating a healthier
image.
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McDonald's sells French fries as its primary side order. They also sell
potato wedges, a type of French fry that is thick cut and wedge shaped,
fried onion pieces and onion rings .
CORPORATE OVERVIEW
FACTS AND FIGURES
McDonald's restaurants are found in 119 countries and territories around
the world and serve 58 million customers each day. McDonalds operates
over 31,000 restaurants worldwide, employing more than 1.5 million
people. The companies also operate other restaurant brands , such as Piles
Caf.
Focusing on its core brand, McDonald's began divesting itself of other
chains it had acquired during the 1990s. The company owned a majority
stake in Chipotle Mexican Grill until October 2006, when McDonald's fully
Capital
Partners .
Notably,
McDonald's
has
increased
TYPES OF RESTAURANTS
Most
standalone
McDonald's
restaurants
offer
both counter
service
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or
seating.
In
contrast,
locations
in
high-density
city
accompaniment
to
McDonald's
restaurants
in
the
style
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GLOBAL OPERATIONS
mcdonald's has become emblematic of globalization , sometimes referred to
as the "mcdonaldization " of society.
the economist newspaper uses the " big mac index ": the comparison of a big
mac 's cost in various world currencies can be used to informally judge
these currencies' purchasing power parity . norway has the most expensive
big mac in the world as of july 2011, while the country with the least
expensive big mac is india .
some observers have suggested that the company should be given credit for
increasing the standard of service in markets that it enters. a group of
anthropologists in a study entitled golden arches east looked at the impact
mcdonald's had on east asia , and hong kong in particular.
when it opened in hong kong in 1975, mcdonald's was the first restaurant to
consistently offer clean restrooms, driving customers to demand the same
of other restaurants and institutions.
mcdonald's has taken to partnering up with sinopec , the second largest oil
company in the people's republic of china, as it takes advantage of the
country's growing use of personal vehicles by opening numerous drive-thru
restaurants.
mcdonald's has opened a mcdonald's restaurant and mccaf on the
underground premises of the french fine arts museum, the louvre .
the company stated it will open vegetarian- only restaurants in
india by mid-2013.
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REDESIGN
in 2006, mcdonald's introduced its "forever young" brand by redesigning
all of its restaurants, the first major redesign since the 1970s. mcdonald's
has invested $1 billion to redesign nearly all of the 14,000 restaurants by
2015.
the goal of the redesign is to be more like a coffee shop, similar to
starbucks . the design includes wooden tables, faux-leather chairs, and
muted colours; the red is muted to terra cotta, the yellow was turned golden
for a more "sunny" look, and olive and sage green were also added.
to warm up its look, the restaurants have less plastic and more brick and
wood, with modern hanging lights to produce a softer glow.
many restaurants now feature free wi-fi and flat screen tvs. other upgrades
include double drive-thrus, flat roofs instead of the angled red roofs, and
replacing fibre glass with wood. also, instead of the familiar golden arches,
the restaurants now feature "semi-swooshes" (half of a golden arch),
similar to the nike swoosh .
BUSINESS MODEL
mcdonald's corporation earns revenue as an investor in properties, a
franchiser of restaurants, and an operator of restaurants. approximately
15% of mcdonald's restaurants are owned and operated by mcdonald's
corporation directly. the remainder are operated by others through a variety
of franchise agreements and joint ventures.
the mcdonald's corporation's business model is slightly different from that
of most other fast-food chains. in addition to ordinary franchise fees and
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MARKETING MIX
The marketing mix of a company consists of the various elements as
follows which form the core of a companys marketing system and hence
helps to achieve marketing objectives. The marketing mix of McDonalds is
as follows:-
1. PRODUCT
2. PLACE
3. PRICE
4. PROMOTION
PRODUCT :
BCV products mainly include the McVeggie and McChicken burgers that
cost Rs 50-60 and the BA products include McAloo tikki and Chicken
McGrill burgers which cost Rs20-30. This has been done to satisfy
consumers which different price perceptions.
PROMOTION :
The promotions aspect of the marketing mix covers all types of marketing
communications .One of the methods employed is advertising,
Advertising is conducted on TV, radio, in cinema, online, using poster sites
and in the press for example in newspapers and magazines. Other
promotional methods include sales promotions, point of sale display,
merchandising, direct mail, loyalty schemes, door drops, etc. The skill in
marketing communications is to develop a campaign which uses several of
these methods in a way that provides the most effective results. For
example, TV advertising makes people aware of a food item and press
advertising provides more detail. This may be supported by in-store
promotions to get people to try the product and a collectable promotional
device to encourage them to keep on buying the item.
At McDonalds the prime focus is on targeting children. In happy meals too
which are targeted at children small toys are given along with the meal.
Apart from this, various schemes for winning prices by way of lucky draws
and also scratch cards are given when an order is placed on the various
mean combos.
PLACE :
Place, as an element of the marketing mix, is not just about the physical
location
or
distribution
points
for
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products.
It
encompasses
the
focus of your strategy must make sure that your product should fulfill the demands of the
consumers and as well as it maintains the long-term relationship with those consumers.
To achieve this, you will have to initiate flexible strategy that responds to change in
customer demand and perception. It may also give brand name to your product which will
help you to run your business in new markets smooth and efficient manner. First of all the
main purpose of you marketing strategy should be to identify the weather the target
customer sare satisfied with your product and services of your business. Once you have
created and implemented your strategy, try to identify the feed from you customer and if
any changes or improvement is required apply it for the maximum satisfaction of
customers This helps you to identify that, where your strategy needs to be improved and
how it can be developed, so that it can be implemented for effective action. Before
applying any strategy in the business proper planning programs must be organized within
the members of the organization. WHAT IS MARKETING?
Marketing is the activity, set of institutions, and processes for creating, communicating,
delivering, and exchanging offerings that have value for customers, clients, partners, and
society at large." Marketing
A marketing strategy is a process that can allow an organization to concentrate its limited
resources on the greatest opportunities to increase sales and achieve a sustainable
competitive advantage.
Marketing strategy is a process that can allow an organization to concentrate its limited
resources on the greatest opportunities to increase sales and achieve a sustainable
competitive advantage. A marketing strategy should be centered on the key concept that
customer satisfactions the main goal. Business Advantages identifies needs and wants of
consumers
consumers needs outlines measures for generating the cash for daily operation, to repay
debts and to turn a profit identifies competitors and analyzes your products or firms
competitive advantage identifies new product areasy identifies new and/or potential
customers allows for test to see if strategies are giving the desired results Business
Disadvantages identifies weaknesses in your business skills leads to faulty marketing
decisions based on improperly analyzed datay identifies weaknesses in your overall
business plan.
SWOT ANALYSIS
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STRENGTHS
McDonalds is one of the most reputed firms who are socially responsible.
Loyal employees & management & customer are their biggest strength.
McDonalds makes sure that cultural & regional barriers are kept in mind
while providing food to different countries.
Clean environment and play areas for children where they can enjoy their
time.
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WEAKNESS
The weakness that hits the list of employee turnover rate. Every year many
of their employees are fired out of the restaurant.
McDonalds mostly advertises products and food items that targets children.
Health conscious people often complain that they do not provide us with
the organic and healthy food. This becomes their weakness when they get
in the complaints.
They also face quality issue at times. This affects the business as they are
running the outlet worldwide, if one franchise gets affected others also get
a bad name.
OPPORTUNITIES
It can open up online services for their customers so that they can easily
order their desired meals sitting at home.
Discounts given on every food item may help them gain more customers.
They can go for a joint venture with the retailers they work with.
They can introduce healthy hamburgers and healthy drinks for the people
who are health conscious.
THREATS
Emerging competition of similar outlets is becoming a problem for
McDonalds.
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People facing heart problems and obesity accuse McDonalds for not
providing them with the healthy food.
McDonald's Corporation
MCD
www.mcdonalds.com
Mr. Donald Thompson
420,000
CS
McDonald's Corporation franchises and operates McDonald's
restaurants in the food service industry. The Company and its
franchisees purchase food, packaging, equipment and other
goods from numerous independent suppliers.
Industry Information:
LEISURE - Restaurants
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2. CONVENIENCE
The second reason why McDonald's is so popular is because it's
everywhere. There a McDonald's at every corner of the map, at every major
shopping centre, district, highway, freeway, every place which attracts
even, remotely more than 10 people, will have a McDonald's restaurant not
too far from them. McDonald's is having the best Real
Estate locations around the world which makes it so popular around the
globe.
The
Golden Arches, the Big M. Ronald McDonald, happiness and fun; all these
are the associations with McDonalds which makes it so familiar by being
so familiar to all age groups and to everybody.
4. THE MENU
McDonald's has one of the most diverse menus, targeting all ages from
little kids to old pensioners, and everyone else in between. There's Big
Macs for the big kids and junior burgers for the little. The menu's
versatility is accentuated when they introduced the "healthy tick" concept,
which target those people who wants to watch what they eat (even though it
doesn't make sense to go to a fast food restaurant to eat healthy).
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5. CONSISTENCY
The last reason is, McDonald's is so successful because of its consistency.
The expectations that we have about everything surrounding the store are
fulfilled in almost every store nationwide, worldwide. So everybody knows
what they're getting into before they come to McDonald's, and by being so
consistent, it has a solid reputation to uphold.
CONCLUSION
What started as a simple food stand on Huntington drive, California in
1937, through the ages have become a billion Dollar corporation and the
worlds second
largest
fast-food
chain.
When
analysed,
one
would
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Through the marketing mix, we saw how they make use of their product,
price, place, promotion mixes. SWOT analysis showed us the strengths and
weakness of McDonalds as well as the opportunities and threats they have
got.
The consolidated financial statement showed us the financial position of
the corporation as of 2011. The questionnaire survey provided us with a
clear picture of the needs, want and expectations of the consumers of the
fast food market in general and McDonalds in particular. The respondents
also rated the services provided by the corporation. At last we also saw the
top five reasons that make McDonalds so popular.
I gladly hope that this project has met its aim.
Let me conclude by quoting this quote by Ray Kroc
"Perfection is very difficult to achieve, and perfection was what I wanted
in McDonald's. Everything else was secondary for me."
Thank You!!
BIBLIOGRAPHY
www.google.com
www.wikipedia.org
www.macdonalds.com
www.slideshare.net
www.scribd.com
www.marketing91.com
www.infobarrel.com
www.aboutmacdonalds.com
answers.yahoo.com
talkfinanceonline.com
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