INSTALLATION OF NEW WATER SERVICE CONNECTION

Schedule of Availability of Service:

Monday - Friday
8:00 am - 5:00 pm
Who May Avail of the Service:
The concessionaires of the municipality
of Cantilan, Surigao del Sur without
existing water service connection.
What are the Requirements:
1. Attends orientation arranged by the
Customer Service anytime within the
schedule of service.
2. Any of the following:
a. Certificate of Residency from
Barangay Captain
b. Valid I.D. with picture
c. Current Residence Certificate
d. Contact No., if any
_______________________
How to Avail the Service:
Ste
p
1

Applicant/Client
Relays specific
concern to the
service provider.

Fills-up Application
for Water Service
Connection.

Duration:
Monday - Friday
5 hours and 7 minutes (excluding travel time and depending of
the schedule of turn-over of investigated applications and
schedule of orientation)

Service Provider
Let the applicant fill up properly the
Application for Water Service
Connection form in 3 copies.

Duration
Person
of
Incharge
Activity
2 minutes

Advises applicant that the

application is subject for
investigation.
Forwards the application to the
Technical Service Section for
technical inspection.

If upon investigation the applicants

service application is feasible, the
investigator indicates fees & other
charges on the application &
advises applicant to attend
orientation.

4 minutes

Rupert
Arienza

1 hour*

Paulino
Bullo, Jr.

1 minute

Rupert
Arienza

5 minutes

Rupert
Arienza

15
minutes

Rupert
Arienza

If not, the investigator informs the

reason why.
4

Returns the investigated application

to the Customer Service Section

Presents the needed Verifies the authenticity of the

requirements.
requirements.

Orients the applicant about the

Attends Orientation provisions cited in the contract and
other WDs policies.

Advises the applicant to have the

application notarized and pay the

Form

Rupert
Arienza

Proceeds to site for evaluation &

inspection.
3

Fees

1 minute Rupert
Arienza

Applicatio
n for
Water
P150.00
Service
Connectio
n

fees to the cashier.

P2,500.0
0 plus
Pays the registration
Nico G.
Processes payment and issue official
other
fees & other
5 minutes Urbiztond
receipt (OR).
charges
charges
o
for
fittings.

Presents to the
Processes the application form.
service provider the
Advises the client of probable
OR with the
schedule of installation.
application form.

1 minute

Rupert
Arienza

10

Endorses to the Technical and

Commercial Section Head for
recommending approval.

1 minute

Rupert
Arienza

11

Sign the application form.

2 minutes

Hercaleo
Maniwang

12

Endorses to the General Manager

for final approval

1 minute

Rupert
Arienza

13

Approves the application for

installation.

Vicente
1 minute Cirilo
Iriberri

14

Forwards the application to the

Technical Section for
implementation.

1 minute

Rupert
Arienza

15

Records the application and assign

to the Designated Technical Person.

5 minutes

Rupert
Arienza

16

Requisition the materials needed for

Paulino
2 minutes
installation.
Bullo, Jr.

17

Releases materials needed for

installation

18

Receives the
duplicate copy of
19 the Application for
Water Service
Connection.

Installs the water service

connection.

Gives to the client the duplicate

copy of the Application for Water
Service Connection

15
minutes

Leonita
Rosit

3 hours

Designate
d
Personnel
from the
Technical
Service
Section

Designate
d
Personnel
1 minute from the
Technical
Service
Section

END OF TRANSACTION
* Investigating takes 1 hour excluding travel time. To minimize travel cost and time, it is observed that
investigated applications in the morning and afternoon are returned to Rupert Arienza at 1:00 pm and 5:00
pm, respectively, of the same day.