ACTING ON REQUEST FOR BILLING ADJUSTMENT

Schedule of Availability of Service:

Monday - Friday
8:00 am - 5:00 pm
Who May Avail of the Service:
The concessionaires of Cantilan Water District with existing water service connection and are requesti
that their water bills be adjusted based on the prescribed rules
What are the Requirements:
1. Request for adjustment
Duration:
13 minutes
How to Avail the Service:

Ste
Applicant/Client
p

Relays specific
concern to the
service provider.

Service Provider

Duration of
Activity
(under
Person
normal
Incharge
circumtance
s)

Endorses customer to
Heracleo Maniwang

1 minute

Rupert
Arienza

Verifies the validity of

request and justification
based on the findings of
investigation report and
duly accomplished
Maintenance Order/Service
Request

3 minutes

Heracleo
Maniwang

Computes the adjustment

based on nature of
complaint and justification.

2 minutes

Heracleo
Maniwang

Reviews the computation

and recommend the
appropriate rate of
adjustment

2 minutes

Nico
Urbiztondo

Explains to the customer

the adjustment and that it
will reflect on the Accounts
Receivable ledger upon
approval of the Billing
Adjustment Memo (BAM).

5 minutes

Nico
Urbiztondo

END OF TRANSACTION

Fees

Form